NEC UNIVERGE™ SV9100, Dialer Setup Guide

®
SV9100
Dialer Setup Guide (Multiline Telephone)
NDA-31638
Issue 1.0
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NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.
Dterm and UNIVERGE are registered trademarks of NEC Corporation. Pentium is a trademark or
registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
All other brand names and product names referenced in this document are trademarks or registered
trademarks of their respective companies.
Copyright 2015
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group
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TABLE OF CONTENTS
Chapter 1 Getting Started
Section 1
Introduction ........................................................................... 1-1
Section 2
Phone Setup ........................................................................... 1-2
2.1 Connection ............................................................................. 1-2
Section 3
Specifications ......................................................................... 1-3
Section 4
Troubleshooting ..................................................................... 1-5
Chapter 2 UT880 NMLT Multiline Telephone Application
Section 1
Configuring Multiline Telephone Application Account
Information on the UT880 ...................................................... 2-1
Section 2
Multiline Telephone Application Automatic Configuration ...... 2-5
2.1 The Multiline Telephone Application Status .................................. 2-9
2.2 Multiline Telephone Application Menu ........................................2-10
2.3 Contacts ...............................................................................2-11
2.4 Dialer ...................................................................................2-12
2.5 Call Logs ..............................................................................2-13
2.6 UC Suite ...............................................................................2-14
2.7 Feature Options (... More) ......................................................2-16
Chapter 3 Upgrading the UT880
Section 1
Upgrading the UT880 NMLT Multiline Telephone
Application ............................................................................. 3-1
1.1 Using a SD Drive ..................................................................... 3-1
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1.2 Using an USB Drive ................................................................. 3-1
Section 2
Updating the UT880 System Firmware ................................... 3-2
Section 3
Defaulting the UT880 from the Desktop ................................. 3-3
Section 4
Defaulting the UT880 during Bootup ...................................... 3-3
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Table of Contents
LIST OF FIGURES AND TABLES
Figure 2-1
Multiline Telephone application showing “Online” Status for the extension ............ 2-5
Figure 2-2
Manual Configuration of the PBX Server and Proxy ............................................... 2-6
Table 2-1
Account Provisioning Parameters in the UT880 Dialer Phone App ........................ 2-7
Figure 2-3
Account Management - Set as Default and Delete ................................................. 2-8
Figure 2-4
Multiline Telephone Application Status Notification Area ........................................ 2-9
Figure 2-5
Multiline Telephone Application Menu ................................................................... 2-10
Figure 2-6
Multiline Telephone Application Menu ................................................................... 2-10
Figure 2-7
Opening Contacts from the UT880 NMLT Multiline Telephone Application .......... 2-11
Figure 2-8
The Multiline Telephone Application Screen ......................................................... 2-12
Figure 2-9
Dialer LED Function Emulation ............................................................................. 2-12
Figure 2-10
Call Logs In the Multiline Telephone Application ................................................... 2-13
Figure 2-11
UC Suite Application ............................................................................................. 2-14
Figure 2-12
UC Suite Dial Screen ............................................................................................ 2-15
Figure 2-13
Feature Options Menu and Software Information Screen ..................................... 2-16
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List of Figures
UNIVERGE® SV9100
Getting Started
SECTION 1
Chapter 1
INTRODUCTION
This manual was written for a network administrator or a handset user of the Multiline
Telephone application. The network administrator can more efficiently control the
operation of the product using this manual. Therefore, the network administrator
using this manual should be equipped with full knowledge and experience in such
areas as the network hardware and the LAN (Local Area Network) establishment &
operation.
The Multiline Telephone application is an IP phone that can be used with a NEC
phone system to make and receive calls. Power over Ethernet (PoE) is is used to
power the phone, reducing the need for power cables. In addition, headsets for those
users who frequently make calls can also be supported, therefore making them more
comfortable when making calls for hours.
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SECTION 2
PHONE SETUP
In addition to typical phone features, the UT880 NMLT Multiline Telephone Application has a
wide variety of features. Correct setup values should be entered in order to properly access to
the NEC phone system, and make the most of such diverse features.
For this, the UT880 provides OS application for setting up the phone. All features can be set
with the Multiline Telephone application. The UT880 only provides OS-based touch screen
panel and does not provide Web user interface.
2.1
Connection
2.1.1
Connection to the Network
Before installing UT880, the safety items specified in the beginning of this
manual should be carefully read and understood. Then, a proper installation
place shall be selected.
1. Connect the Ethernet cable to the LAN port. (When a UT880 is to be
used with a PC, the PC’s Ethernet cable should be connected to the
handset’s LAN connection port while the PC is connected to the handset’s
PC connection port). The LAN and PC connector is a RJ-45 type, and the
Ethernet cable is a UTP cable (Category 5).
2. Connect the two ends of the Ethernet cable to the PC and the PC
connection port.
3. The UT880 is PoE enabled device, so no power adapter is needed.
When the UT880 has completed booting it will get an IP address from a
DHCP server.

2.1.2
The UT880 factory default is set to use DHCP, so if there is a designated
DHCP server on the user’s network, the IP address will be automatically
assigned. However, if there is no DHCP, an available static IP should be
requested and assigned by a network administrator.
Get the Phone IP Address
UT880 will only work properly if its IP address is set up as per
corresponding network environment. Factory default is set as DHCP
(Dynamic Host Configuration Protocol).
• Dynamic IP
• Static IP
A Static IP Address is a fixed Internet address that is assigned to a specific
user by a network administrator.
A Dynamic Address is an Internet address that is randomly assigned
whenever a DHCP server is used. By the way, the DHCP server centrally
controls and assigns IP addresses.
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Getting Started
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2.1.3
Using DHCP
To use Dynamic IP Addressing via DHCP, refer to the following procedure:
1. Press the Settings
icon on APPS.
2. Choose Ethernet Settings.
3. Select Ethernet configuration.
4. Select DHCP on Connection Type and click Save.
2.1.4
Using Static IP
The following procedure is to change the IP Address of the UT880 or
change the obtaining IP address method from DHCP to Static IP in
accordance to the network environment.
1. Press the Settings
icon on APPS.
2. Choose Ethernet Settings.
3. Select Ethernet configuration.
4. Select Static IP on Connection Type menu.
5. Enter IP Address, Netmask, DNS, Default Router and press Save.
SECTION 3
SPECIFICATIONS
The following are specifications of the UT880.
Main Item
System
Voice Interface
Network
Sub Item
Specification
CPU
ARM Cortex-A9 Dual MicroProcessor with 512KB L2 Cache
Flash Memory
4GB NAND Flash
SDRAM
1 GB DDR2 SDRAM
CODEC
G.711u/a, G.729, G.722, H.264
Handset
Supported
Headset
Supported
Speaker Phone
Supported
LAN
10/100/1000Base-T with Auto MDIX
PC
10/100/1000Base-T with Auto MDIX
Bluetooth
BT V2.1+EDR
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Main Item
Display
Keypad
and
Addition
Functions
Environmental
Sub Item
Specification
LCD
7” TFT LCD (1024*600)
LED
Message indicator support (3EA)
Keypad
Full Touch
USB
USB 2.0 Host (1EA) / USB 3.0 Device (1EA)
SD Card
Micro SD support
Camera
1.3M FF
Power
PoE
Dimension
(W x H x D)
192.0mm (W) x 225.0mm (L) x 150.0mm (H) with stand
Weight
1Kg
Operating Temp (oC)/
Humidity (%)
-5oC ~ 50oC
10 ~ 90%
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Getting Started
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SECTION 4
TROUBLESHOOTING
Symptom
How to Solve
White lines are on the
screen
This can happened if you turn on the device after you have not used it for a long
time.
This is not related to the product life time and performance, thus please leave
power on for a while, then the lines will disappear.
Phone gets hot
This can happen when talking on the phone for an extended period. More power is
used which produces heat. To help reduce heating, the user should take action by
hanging up for a short time.
No sound
Be sure the phone is not in Mute mode.
Pickup icon is not working
This can happen when your number is registered in a same pickup group. You
need to contact either network administrator or your service provider.
Noise during a call
IP Phones voice quality is affected by network conditions. Depending on network
congestion, voice quality can be degraded.
No registration
Check server setup, or OS. If there is a network issue, please contact your network
administrator. If it is a network related issue, this may be a service provider’s issue,
then contact your service provider to resolve the problem.
Ring tone is too quiet
Check the ring tone volume with the Volume icon.
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Getting Started
UNIVERGE® SV9100
UT880 NMLT Multiline Telephone
Application
SECTION 1
Chapter 2
CONFIGURING MULTILINE TELEPHONE APPLICATION ACCOUNT
INFORMATION ON THE UT880
These instructions assume that the proper licensing has been applied to the SV9100
to support multiline stations.
The following licenses and components are required to support each UT880 Multiline
phone:

GCD-CP10 with GPZ-IPLE Daughter Board installed

System Version R1 License (0411)

System Port License (0300)

VoIP Resource License (5103)

IP Terminal License (5111)
The settings below are needed, with the exception of optional authentication, on the
SV9100 to support Multiline stations. If the SV9100 has already been configured to
support Multiline stations, then skip to Section 2 Multiline Telephone Application
Automatic Configuration on page 2-5.
Set 10-12-01 to 0.0.0.0.
Set 10-12-03 to the default gateway provided by the network administrator.
Set 10-12-04 to the local time zone.
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Set PRG 10-12-09 to the static IP Address for the SV9100 provided by the network
administrator.
If using authentication, set PRG 10-46-01 to Automatic.
If needed, go to PRG 11-02-01 to set the desired extension numbers to be used for the
Multiline Telephone Application extensions.
Set all analog trunks in PRG 14-02-03 to 0 (Wait Caller ID).
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UT880 NMLT Multiline Telephone Application
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If using authentication, set PRG 15-05-27 to the Personal ID Index number to be used for
each Multiline Telephone Application extension.
Use PRG 15-20-01 to set line key descriptions.
The Multiline Telephone Application behaves like a DESI-Less
telephone where the line key description can be changed. For some
features the line key description must be entered for anything to display
for that key.
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If using authentication, set PRG 84-22-01 to the login username and 84-22-02 to the login
password.
Set PRG 84-26-01 to the static IP address for the DSP provided by the network
administrator.
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UT880 NMLT Multiline Telephone Application
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SECTION 2
MULTILINE TELEPHONE APPLICATION AUTOMATIC CONFIGURATION
The Multiline Telephone application Dialer Application (App) may be automatically
configured for you during install. When pre-configured, the App shows online status
of your user, depending on the following conditions:

Device has network connectivity.

Device has network access to the PBX.

The PBX is configured to allow use by the device.
Figure 2-1 Multiline Telephone application showing “Online” Status for the extension
If the device is not configured automatically then you have two options. One is to
configure the PBX information based on the information provided by your IT support
team, and let the PBX configure the App similar to any other Dterm® phone.
To open the screen with Accounts information. Once the accounts screen is open,
click on the “+” to add an account, or click on an existing account to open the items
shown in Figure 2-2. Each field is described in detail in Table 2-1 Account
Provisioning Parameters in the UT880 Dialer Phone App.
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Figure 2-2 Manual Configuration of the PBX Server and Proxy
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UT880 NMLT Multiline Telephone Application
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Table 2-1 Account Provisioning Parameters in the UT880 Dialer Phone App
Field Name
Description
Default Value/Note
Account Name
Name of the profile or account. This
cannot be left blank.
User Name
SIP user name assigned by the
administrator after provisioning in the
phone system that is used for HTTP digest
or equivalent authentication.
Display Name
Name that is displayed in the application.
Password
This field must match with the information
provisioned in the phone system.
Server
Universal resource identifier (URI) or IP
address of the phone system and
corresponding domain.
Enable Proxy
A selection switch if there is a proxy server This is a required field.
serving the SIP agent like the Multiline
Telephone application.
Proxy
Phone system URI and port number for
SIP connectivity.
UC Suite Server
UC Server URI or IP address.
UC Suite Username
UC application user name.
Configured in Program
20-59-01
UC Suite Password
UC application password.
Configured in Program
20-59-02
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This is a required field.
This is a required field.
This is a required field.
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If you have more than one account profile provisioned, then only one profile or
account can be active at any given time. To change the active profile press and hold
the account. A menu will appear as shown in Figure 2-3 Account Management - Set
as Default and Delete, which shows Set as Default option. Selecting this sets the
account selected to be the default, and activates it while deactivating the other
accounts/profiles.
Similarly, selection of Delete option will delete the account. It is recommended that
advanced setting not be changed without help from a qualified support person.
Figure 2-3 Account Management - Set as Default and Delete
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UT880 NMLT Multiline Telephone Application
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2.1
The Multiline Telephone Application Status
The Multiline Telephone application Status is a drop down status notification
providing quick viewing of the application status including “online” or “offline”
state, Call information during active call and voicemail indication, if there is a
pending message. Typically, the area is hidden and the user can select it by
clicking on the “NMLT” button on the top left hand corner.
Figure 2-4 Multiline Telephone Application Status Notification Area
Note that the notification also shows the call counter during the active call for both
extension and trunk calls as shown.
If the device is connected for debugging purpose, then the last item “USB
debugging connected” appears. This is useful for retrieving the debug logs, if
required.
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2.2
Multiline Telephone Application Menu
To start using the App, it is important to understand the screen layout and the
Menu items for easy navigation and function assistance.
Figure 2-5 Multiline Telephone Application Menu
This line provides a quick view of the App and its status,
e.g. Online or Offline. This line remains visible for all
screens of the app.
The remainder of the screen items are specific to the
Multiline Telephone application used and are described in
its feature specification.
The MIC and Speaker keys are selected On, as indicated
by a red LED below the key. The Answer, Recall, etc. keys
are normally set to Off.
This is the Menu bar of the app and remains visible
on all screens of the app.
Figure 2-6 Multiline Telephone Application Menu
The volume of the device is controlled by the PBX and the
user can set the volume level with the up and down keys
after selecting the voice key when the App is running. The
change in volume will be set in the PBX as well as on the
device. The device volume display reflects the current
value set from the App.
The Menu items (left to right) are:
• Contacts - Integrated with the OS contacts application.
• Dialer - Multiline Telephone application specific dialer and
display screen, along function, j-key and other key feature
support.
• Call Logs - For incoming and outgoing calls to extensions.
• UC Suite Access
• More - Other options for additional information.
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UT880 NMLT Multiline Telephone Application
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2.3
Contacts
The device contact allows the end user to use the native OS contacts application
from within the UT880 NMLT Multiline Telephone application. Clicking the
Contacts button opens the contact application within the App as shown. Refer to
Figure 2-7 Opening Contacts from the UT880 NMLT Multiline Telephone
Application.
The “Edit” button is used to edit the contact individually. Similarly, new contacts
can be added by clicking the “Add new” contact icon highlighted by the oval in
Figure 2-7 Opening Contacts from the UT880 NMLT Multiline Telephone
Application.
Figure 2-7 Opening Contacts from the UT880 NMLT Multiline Telephone Application
Edit button
New Contact icon
When the App starts, the contacts are imported into the App and contacts can be
either manipulated by invoking contact application independently from the OS, or
from within the App. The contact operation is described in detail in the
corresponding OS release.
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2.4
Dialer
When the App comes to the forefront it opens the Dialer page. If the user is online,
then the end user of the Multiline Telephone application can dial out by following
the process similar to the Dterm. Once registered, the Multiline Telephone
application can also receive calls and use features and functions currently
supported by the App.
Figure 2-8 The Multiline Telephone Application Screen
The semantics similar to the Dterm are implemented in the UT880 NMLT Multiline
Telephone application. For example, the LED function is replicated in the App.
Refer to Figure 2-9 Dialer LED Function Emulation.
Figure 2-9 Dialer LED Function Emulation
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UT880 NMLT Multiline Telephone Application
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2.5
Call Logs
Similar to the Contacts, Call Logs is an added functionality of the OS. The call
logs for both extension calls and external calls are captured in the call logs.
Selecting the Call Logs menu item opens up the call logs as shown in Figure 2-10
Call Logs In the Multiline Telephone Application.
Figure 2-10 Call Logs In the Multiline Telephone Application
The user can select either All calls, or only the
Missed calls to be displayed in the call logs.
The calls have three different icons showing three
different call log types:
• Incoming calls
• Outgoing calls
• Missed calls
The call logs indicated the user information and
number of call records for the user in the bracket. It
also displays the type of log, the time and the
duration of the call.
The Multiline Telephone application also allows the
user to call out from the call logs directly through
the dialer.
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2.6
UC Suite
Selecting the UC Suite icon calls up the UC application available on your PBX
platform. Refer to Figure 2-11 UC Suite Application.
Figure 2-11 UC Suite Application
If the password is registered, the end user is automatically logged into the UC
Suite. When the UC Suite successfully logs in, the UC Suite page (refer to Figure
2-12 UC Suite Dial Screen on page 2-15) is displayed. Refer to UC Suite
documentation for further information.
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UT880 NMLT Multiline Telephone Application
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Figure 2-12 UC Suite Dial Screen
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2.7
Feature Options (... More)
The Feature Options currently allow access to the Account information.
Figure 2-13 Feature Options Menu and Software Information Screen
The Options Menu icon allows the end user to terminate the application by
clicking Quit from the drop down menu. Refer to the left screen in Figure 2-13
Feature Options Menu and Software Information Screen. Currently, the Feature
Options Menu allows viewing information about the software release and other
related information. Refer to the right screen in Figure 2-13 Feature Options Menu
and Software Information Screen.
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UT880 NMLT Multiline Telephone Application
UNIVERGE® SV9100
Chapter 3
Upgrading the UT880
SECTION 1
UPGRADING THE UT880 NMLT MULTILINE TELEPHONE
APPLICATION
The Multiline Telephone application requires a separate upgrade from the UT880
firmware. To perform an upgrade of the Multiline Telephone application requires a
USB or Micro SD drive and the upgrade file downloaded from the NEC support web
site.
For the upgrade file to work the extension must be .apk. Windows will sometimes
change the extension to .zip because it sees an .apk extension as an archive file.
Make sure the extension is .apk when copied to the Micro SD drive or the upgrade
will not work.

NOTE
1.1
Using a SD Drive
1.
Download Multiline Telephone application file to the support PC.
2.
Insert Micro SD drive in the support PC.
3.
Copy upgrade file to the Micro SD drive.
4.
Remove Micro SD drive from the support PC.
5.
Insert the Micro SD drive into the UT880. There is a small slot for this drive
located underneath the phone on the front side.
6.
Go to desk top of the UT800.
7.
Choose the Applications
8.
Start Open Manager.
9.
Choose the Home (House) icon at the top of the screen. This should take you to
the Micro SD drive.
10.
Choose upgrade .apk file. When prompted, agree to the service conditions and
choose to install.
1.2
icon at the bottom-center of the desktop.
Using an USB Drive
1.
Download Multiline Telephone application file to the support PC.
2.
Insert USB drive in the support PC.
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SECTION 2
3.
Copy upgrade file to the USB drive.
4.
Remove the USB drive from support PC.
5.
Insert the USB drive into UT880. There is a USB slot for this drive located
underneath the phone.
6.
Go to desk top of the UT800.
7.
Choose the Applications
8.
Start Open Manager.
9.
Press the Left Arrow icon at top of screen until you are at the root or /.
10.
Press Storage then USB0, this should take you to the USB Drive.
11.
Choose upgrade .apk file. When prompted, agree to the service conditions and
choose to install.
UPDATING
THE
icon at the bottom-center of the desktop.
UT880 SYSTEM FIRMWARE
UT880 firmware update can only be downloaded via the Internet from the settings
page of the phone so UT880 access to the Internet is required.
To update the firmware:
1.
Go to desk top of the UT800.
2.
Choose the Applications
3.
Choose Settings, then select About Tablet.
4.
Choose System updates then Check now. If an update is available you will be
prompted to download the update. If no update is required the phone will state
your system is up to date and no further action is required.
5.
Once the download has finished you will be prompted to install the update.
6.
The update will take several minutes to finish during which it will reboot. None of
the Multiline Telephone application settings are lost during this process.
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icon at the bottom-center of the desktop.
Upgrading the UT880
Issue 1.0
SECTION 3
DEFAULTING
THE
UT880
FROM THE
DESKTOP
If for some reason the UT880 needs to be set back to factory defaults you can use an
option in the settings menu to return the phone to a default condition. Any
applications that were installed and application settings will be lost after performing
this procedure.
You may be required to reinstall the NMLT iSIP application after defaulting the phone.
Make sure you have a Micro SD or USB drive and the software .apk file which is
downloaded from the NEC support web site.
For the upgrade file to work the extension must be .apk. Windows will sometimes
change the extension to zip because it sees an .apk extension as an archive file.
Make sure the extension is .apk when copied to the Micro SD drive or the upgrade
will not work.
To default the phone do the following:
SECTION 4
1.
Go to the desk top of the UT880.
2.
Choose the Applications
3.
Choose Settings, then select Data Reset.
4.
Choose Factory Data Rest and follow the prompts to default the phone.
5.
The process will take several minutes to finish during which it will reboot. All of the
NMLT settings will be lost during this process.
6.
Proceed to the section Section 1 Upgrading the UT880 NMLT Multiline Telephone
Application on page 3-1 to install the NMLT application.
DEFAULTING
THE
UT880
icon at the bottom-center of the desk top.
DURING
BOOTUP
If for some reason the UT880 needs to be set back to factory defaults, but you are
unable to login into the phone and get to the desk top, you can use the hook switch to
return the phone to the default condition. Note, any applications that were installed
and application settings will be lost after performing this procedure.
The hook switch will be used to move between and select options. To move between
options, press and hold the hook switch for one second, then release. Once you are
on the desired option, letting the cursor remain on that option for 10 seconds will
select it.
1.
Unplug the LAN connection to power down the phone.
2.
Remove the handset from the cradle.
3.
Plug the LAN connection back into the phone.
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4.
As the phone starts to boot, press the hook switch repeatedly. A menu will appear.
5.
Using the hook switch, move to the option, wipe data/factory reset, let the cursor
remain there for 10 seconds to select.
6.
Using the hook switch, move to option Yes -- delete all user data.
7.
Select Reboot system now.
8.
The phone will reboot and apply all factory default settings.
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Upgrading the UT880
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SV9100 Dialer Setup Guide (Multiline Telephone)
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