Acronis Backup & Recovery 11.5
Installation Guide
Applies to the following editions:

Advanced Server

Virtual Edition

Advanced Server SBS Edition

Advanced Workstation

Server for Linux

Server for Windows

Workstation
Table of contents
1
Before installation ................................................................................................................... 4
1.1
Types of licenses (stand-alone and advanced editions) ............................................................4
1.2
Acronis Backup & Recovery 11.5 components .......................................................................... 4
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
1.2.7
1.2.8
1.2.9
1.3
Licensing of advanced editions ................................................................................................10
1.3.1
1.3.2
2
Agent for Windows.......................................................................................................................................5
Agent for Linux .............................................................................................................................................6
Agent for VMware vSphere ESX(i) ...............................................................................................................7
Agent for Hyper-V.........................................................................................................................................7
Agent for Microsoft Exchange Server ..........................................................................................................7
Components for centralized management .................................................................................................7
Management Console ..................................................................................................................................9
Bootable Media Builder ...............................................................................................................................9
Acronis Wake-on-LAN Proxy ........................................................................................................................9
How many licenses do I need?...................................................................................................................10
Licensing for virtual machines....................................................................................................................11
1.4
Supported operating systems ..................................................................................................11
1.5
System requirements...............................................................................................................13
Installing Acronis Backup & Recovery 11.5 ............................................................................. 14
2.1
Installation in Windows ...........................................................................................................15
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
2.2
Installation in Linux ..................................................................................................................38
2.2.1
2.2.2
2.2.3
2.2.4
2.3
Preparation .................................................................................................................................................38
Interactive installation in advanced editions .............................................................................................41
Installation in the unattended mode .........................................................................................................41
Command-line parameters ........................................................................................................................42
Remote installation..................................................................................................................44
2.3.1
2.3.2
2.3.3
2.4
Ways of installation in Windows................................................................................................................15
Local installation .........................................................................................................................................17
Installing the agent through Group Policy .................................................................................................25
Configuration script parameters ................................................................................................................29
Installation from the management server Web page...............................................................................31
Examples of installation in Windows .........................................................................................................36
Installing Acronis License Server ................................................................................................................37
Prerequisites ...............................................................................................................................................45
Preparation .................................................................................................................................................45
Installation procedure ................................................................................................................................46
Installation of Agent for ESX(i) .................................................................................................49
2.4.1
2.4.2
Importing Agent for ESX(i) (Virtual Appliance) ..........................................................................................52
Updating Agent for ESX(i) (Virtual Appliance) ...........................................................................................54
2.5
Installation of Agent for Hyper-V .............................................................................................55
2.6
Installation of Agent for Exchange...........................................................................................56
3
Checking for software updates .............................................................................................. 58
4
Uninstalling Acronis Backup & Recovery 11.5 ........................................................................ 58
4.1
Uninstalling advanced editions of Acronis Backup & Recovery 11.5 ......................................58
4.1.1
4.1.2
2
Uninstallation in Windows .........................................................................................................................58
Uninstallation in Linux ................................................................................................................................60
Copyright © Acronis International GmbH, 2002-2012.
3
4.2
Deleting ESX(i) Virtual Appliance .............................................................................................61
4.3
Deleting Acronis Secure Zone ..................................................................................................61
Copyright © Acronis International GmbH, 2002-2012.
1 Before installation
This section answers questions that might arise before the product installation.
1.1
Types of licenses (stand-alone and advanced
editions)
Acronis Backup & Recovery 11.5 licensing is based on the number of machines backed up by the
product.
Stand-alone editions
These are the following editions:



Acronis Backup & Recovery 11.5 Server for Windows
Acronis Backup & Recovery 11.5 Server for Linux
Acronis Backup & Recovery 11.5 Workstation
The stand-alone editions are designed for backing up the data of a single machine. With any of the
above licenses, you can install all the product components on the same machine only. You will be
asked for the license key of any of the above editions during the product installation.
Advanced editions (editions with centralized management)
These are the following editions:




Acronis Backup & Recovery 11.5 Advanced Server
Acronis Backup & Recovery 11.5 Virtual Edition
Acronis Backup & Recovery 11.5 Advanced Server SBS Edition
Acronis Backup & Recovery 11.5 Advanced Workstation
These editions are designed for backing up multiple machines. In addition to components that need
to be installed on a backed up machine, these editions include a management server that enables
centralized management, and storage nodes for storing backed up data on them. Unlike stand-alone
editions, advanced editions allow remote connection to a backed up machine.
As with stand-alone editions, a separate license is required for every machine you want to back up.
During installation of a licensed component (agent), you can either specify a license server or enter a
license key manually. Installation of other components is not licensed. For example, you can install as
many storage nodes as you wish - up to 50.
Components of stand-alone editions do not interact with the components of advanced editions.
1.2
Acronis Backup & Recovery 11.5 components
This section contains a full list of Acronis Backup & Recovery 11.5 components with a brief
description of their functionality.
Acronis Backup & Recovery 11.5 includes the following main types of components.
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Copyright © Acronis International GmbH, 2002-2012.
Components for a managed machine (agents)
These are applications that perform data backup, recovery and other operations on the machines
managed with Acronis Backup & Recovery 11.5. Agents require a license to perform operations on
each managed machine. Agents have multiple features, or add-ons, that enable additional
functionality and so might require additional licenses.
Components for centralized management
These components, delivered with the advanced editions, provide centralized management
capability. Usage of these components is not licensed.
Console
The console provides Graphical User Interface and remote connection to the agents and other
Acronis Backup & Recovery 11.5 components. Usage of the console is not licensed.
Bootable media builder
With bootable media builder, you can create bootable media in order to use the agents and other
rescue utilities in a rescue environment.
Bootable Media Builder does not require a license if installed together with an agent. All add-ons to
the agent, if installed, will be available in a rescue environment. To use a media builder on a machine
without an agent, you need to enter the license key or have at least one license on the license server.
The license may be either available or assigned.
1.2.1
Agent for Windows
This agent enables disk-level and file-level data protection under Windows.
Disk backup
Disk-level data protection is based on backing up either a disk or a volume file system as a whole,
along with all the information necessary for the operating system to boot; or all the disk sectors using
the sector-by-sector approach (raw mode). A backup that contains a copy of a disk or a volume in a
packaged form is called a disk (volume) backup or a disk (volume) image. It is possible to recover
disks or volumes as a whole from such backup, as well as individual folders or files.
File backup
File-level data protection is based on backing up files and folders residing on the machine where the
agent is installed or on a network share. Files can be recovered to their original location or to another
place. It is possible to recover all files and folders that were backed up or select which of them to
recover.
Other operations
Conversion to a virtual machine
Agent for Windows performs the conversion by recovering a disk backup to a new virtual machine of
any of the following types: VMware Workstation, Microsoft Virtual PC, Parallels Workstation, Citrix
XenServer Open Virtual Appliance (OVA) or Red Hat Kernel-based Virtual Machine (KVM). Files of the
fully configured and operational machine will be placed in the folder you select. You can start the
machine using the respective virtualization software or prepare the machine files for further usage.
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Copyright © Acronis International GmbH, 2002-2012.
Disk management
Agent for Windows includes Acronis Disk Director Lite - a handy disk management utility. Disk
management operations, such as cloning disks; converting disks; creating, formatting and deleting
volumes; changing a disk partitioning style between MBR and GPT or changing a disk label, can be
performed either in the operating system or using bootable media.
1.2.1.1
Universal Restore
The Universal Restore add-on enables you to use the restore to dissimilar hardware functionality on
the machine where the agent is installed and create bootable media with this functionality. Universal
Restore handles differences in devices that are critical for the operating system start-up, such as
storage controllers, motherboard or chipset.
1.2.1.2
Deduplication
This add-on enables the agent to back up data to deduplicating vaults managed by Acronis Backup &
Recovery 11.5 Storage Node.
1.2.2
Agent for Linux
This agent enables disk-level and file-level data protection under Linux.
Disk backup
Disk-level data protection is based on backing up either a disk or a volume file system as a whole,
along with all information necessary for the operating system to boot; or all the disk sectors using the
sector-by-sector approach (raw mode.) A backup that contains a copy of a disk or a volume in a
packaged form is called a disk (volume) backup or a disk (volume) image. It is possible to recover
disks or volumes as a whole from such backup, as well as individual folders or files.
File backup
File-level data protection is based on backing up files and directories residing on the machine where
the agent is installed or on a network share accessed using the smb or nfs protocol. Files can be
recovered to their original location or to another place. It is possible to recover all files and
directories that were backed up or select which of them to recover.
Conversion to a virtual machine
Agent for Linux performs the conversion by recovering a disk backup to a new virtual machine of any
of the following types: VMware Workstation, Microsoft Virtual PC, Parallels Workstation, Citrix
XenServer Open Virtual Appliance (OVA) or Red Hat Kernel-based Virtual Machine (KVM). Files of the
fully configured and operational machine will be placed in the directory you select. You can start the
machine using the respective virtualization software or prepare the machine files for further usage.
1.2.2.1
Universal Restore
The Universal Restore add-on enables you to use the restore to dissimilar hardware functionality on
the machine where the agent is installed and create bootable media with this functionality. Universal
Restore handles differences in devices that are critical for the operating system start-up, such as
storage controllers, motherboard or chipset.
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Copyright © Acronis International GmbH, 2002-2012.
1.2.2.2
Deduplication
This add-on enables the agent to back up data to deduplicating vaults managed by Acronis Backup &
Recovery 11.5 Storage Node.
1.2.3
Agent for VMware vSphere ESX(i)
Acronis Backup & Recovery 11.5 Agent for VMware vSphere ESX(i) enables backup and recovery of
ESX(i) virtual machines without installing agents into the guest systems. This backup method is
known as agent-less backup or backup at a hypervisor level.
The agent is delivered in two versions:

Agent for VMware vSphere ESX(i) (Virtual Appliance) can be imported or deployed to a VMware
ESX(i) host.

For off-loaded backup, Agent for VMware vSphere ESX(i) (Windows) can be installed on a
machine running Windows.
Acronis Backup & Recovery 11.5 Agent for VMware vSphere ESX(i) is referred to as Agent for ESX(i)
later in this document.
1.2.4
Agent for Hyper-V
Acronis Backup & Recovery 11.5 Agent for Hyper-V protects virtual machines residing on a Hyper-V
virtualization server. The agent allows for backing up virtual machines from the host without having
to install agents on each virtual machine. The agent installs on Windows 2008 Server x64 (any
edition) or Microsoft Hyper-V Server 2008.
1.2.5
Agent for Microsoft Exchange Server
Acronis Backup & Recovery 11.5 Agent for Microsoft Exchange Server enables you to back up and
recover Microsoft Exchange databases or individual mailboxes. The agent uses Microsoft VSS to
ensure the consistency of the backed up databases. Recovery of the smaller data items (e-mails,
calendar events or notes) is available from both database and mailbox backups.
Acronis Backup & Recovery 11.5 Agent for Microsoft Exchange Server is referred to as Agent for
Exchange later in this document.
1.2.5.1
Express backup and deduplication
This add-on enables Agent for Exchange to use the express full backup method for backing up
Exchange databases to deduplicating vaults managed by Acronis Backup & Recovery 11.5 Storage
Node. The "Express backup and deduplication" add-on is purchased separately. You do not need to
purchase and install this add-on if Agent for Windows and its deduplication add-on are already
installed on your Exchange server.
1.2.6
Components for centralized management
This section lists the components included in the Acronis Backup & Recovery 11.5 editions that
provide the centralized management capability. Besides these components, Acronis Backup &
Recovery 11.5 Agents have to be installed on all machines that need data protection.
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Copyright © Acronis International GmbH, 2002-2012.
1.2.6.1
Management Server
Acronis Backup & Recovery 11.5 Management Server is the central server that drives data protection
within the enterprise network. The management server provides the administrator with:








a single entry point to the Acronis Backup & Recovery 11.5 infrastructure
an easy way to protect data on numerous machines using centralized backup plans and grouping
integration with VMware vCenter to discover virtual machines for protection
enterprise-wide monitoring and reporting functionality
built-in license management
the ability to create centralized vaults for storing enterprise backup archives
the ability to manage storage nodes
the centralized catalog of all data stored on the storage nodes.
If there are multiple management servers on the network, they operate independently, manage
different machines and use different centralized vaults for storing archives.
1.2.6.2
Storage Node
Acronis Backup & Recovery 11.5 Storage Node is a server designed to optimize the usage of various
resources (such as the corporate storage capacity, the network bandwidth, or the managed
machines' CPU load) which are required to protect the enterprise data. This goal is achieved by
organizing and managing the locations that serve as dedicated storages of the enterprise backup
archives (managed vaults).
The most important function of a storage node is deduplication of backups stored in its vaults. This
means that identical data will be backed up to this vault only once. This minimizes the network usage
during backup and storage space taken by the archives.
The storage nodes enable creating highly scalable and flexible, in terms of the hardware support,
storage infrastructure. Up to 50 storage nodes can be set up, each being able to manage up to 20
vaults.
The administrator controls the storage nodes centrally from the Acronis Backup & Recovery 11.5
Management Server (p. 8). Direct console connection to a storage node is not possible.
1.2.6.3
Components for Remote Installation
These are Acronis component installation packages used by the management console (p. 9) for
installation on remote machines.
Components for Remote Installation need to be installed on the machine with the console or with
the management server (p. 8). During installation, the setup program saves the components in the
default location and saves this location path in the registry. As a result, the components are readily
available in the Remote Installation Wizard (p. 44) as "registered components".
1.2.6.4
PXE Server
Acronis PXE Server allows for booting machines into Acronis bootable components through the
network.
The network booting:
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Copyright © Acronis International GmbH, 2002-2012.

Eliminates the need to have a technician onsite to install the bootable media into the system that
has to be booted

During group operations, reduces the time required for booting multiple machines as compared
to using physical bootable media.
1.2.6.5
License Server
The server enables you to manage licenses of Acronis products and install the components that
require licenses.
You can install a license server as a separate component (p. 37) or use the one integrated into the
management server. The functionality of the license server is similar for both types of installation.
1.2.7
Management Console
Acronis Backup & Recovery 11.5 Management Console is an administrative tool for remote or local
access to Acronis Backup & Recovery 11.5 agents and, in the product editions that include the
centralized management capability, to the Acronis Backup & Recovery 11.5 Management Server.
The console has two distributions: for installation on Windows and installation on Linux. While both
distributions enable connection to any Acronis Backup & Recovery 11.5 agent and Acronis Backup &
Recovery 11.5 Management Server, we recommend that you use the console for Windows if you
have a choice between the two. The console that installs on Linux has limited functionality:


Remote installation of Acronis Backup & Recovery 11.5 components is not available.
The Active Directory-related features, such as browsing the AD, are not available.
1.2.8
Bootable Media Builder
Acronis Bootable Media Builder is a dedicated tool for creating bootable media. There are two media
builder distributions: for installation in Windows and installation in Linux.
The media builder that installs on Windows can create bootable media based on either Windows
Preinstallation Environment, or Linux kernel. The media builder that installs on Linux creates
bootable media based on Linux kernel.
The Universal Restore (p. 6) add-on enables you to create bootable media with the restore to
dissimilar hardware functionality. Universal Restore handles differences in devices that are critical for
the operating system start-up, such as storage controllers, motherboard or chipset.
The Deduplication (p. 6) add-on enables you to create bootable media with the back up to a
deduplicating vault functionality. This add-on can be installed to either of the media builder
distributions.
1.2.9
Acronis Wake-on-LAN Proxy
Acronis Wake-on-LAN Proxy enables Acronis Backup & Recovery 11.5 Management Server to wake
up for backup machines located in another subnet. Acronis Wake-on-LAN Proxy installs on any server
in the subnet where the machines to be backed up are located.
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Copyright © Acronis International GmbH, 2002-2012.
1.3
Licensing of advanced editions
Acronis License Server
Licenses of advanced editions are managed by Acronis License Server. You can install a license server
as a separate component (p. 37) or use the one integrated into the management server. The
functionality of the license server is similar for both types of installation.
Acronis License Server can import multiple license keys from .txt or .eml files, saving you from the
time-consuming procedure of typing in numbers.
Specifying licenses during installation
During installation of a licensed component (agent), you can either specify the license server or enter
a license key manually. When you register the machine on the management server, the manually
entered key will be imported to the server and will be seen in the list of licenses.
Installation of an agent is possible without specifying a license or a license server in the following
cases:

When installing the software for online backup only. Such backup does not require a license, but
requires a subscription for the Acronis Backup & Recovery Online service.

When installing Agent for VMware vSphere ESX(i) (p. 7) (both versions). The licenses will be
consumed later, when a backup of the specified virtual machines starts. One Virtual Edition
license will be required for each host where a virtual machine is selected for backup.
Checking licenses
An Acronis agent connects to Acronis License Server every time the agent service starts and then
every 1–5 days, as specified by the agent configuration parameters. If the agent is unable to connect
to the license server, it initiates an alert. The agent keeps working without the license server for 1–60
days (as specified by the configuration parameters). After that it stops working until there has been a
successful license check.
If the agent connects to the license server but does not find the appropriate license, it tries to
acquire another license. If no license is available, the agent stops working until it succeeds in
acquiring the license.
By default, the agent tries to connect to the license server every day and keeps working without a
license server for 30 days.
1.3.1
How many licenses do I need?
Assume that your company network includes a server and five workstations running Windows. All
the machines are backed up by the administrator who prefers setting up and monitoring backups
from a single place. Therefore, you consider licenses for advanced editions. A license cost depends on
the operating system the software is installed in.
To protect all the machines, you need:


10
Five licenses for Acronis Backup & Recovery 11.5 Advanced Workstation
One license for Acronis Backup & Recovery 11.5 Advanced Server or Advanced Server SBS
Edition, depending on the operating system your server is running.
Copyright © Acronis International GmbH, 2002-2012.
1.3.2
Licensing for virtual machines
Acronis offers a special licensing policy for virtual machines.

An Acronis Backup & Recovery 11.5 Advanced Server license enables the backing up of a physical
host and four virtual machines.

An Acronis Backup & Recovery 11.5 Virtual Edition license enables backing up a physical host and
an unlimited number of hosted virtual machines. You can install the product into the guest
systems, back them up from the host, or combine both methods.
Installation of Agent for VMware vSphere ESX(i) (both versions) is possible without specifying a
license or a license server. When creating a backup plan, one Virtual Edition license will be
required for each host where a virtual machine is selected for backup.
1.4
Supported operating systems
Components for a managed machine
Acronis Backup & Recovery 11.5 Agent for Windows
Acronis Backup & Recovery 11.5 Advanced Server
Acronis Backup & Recovery 11.5 Advanced Server Virtual
Windows XP Professional SP2+ (x86, x64)
Windows 2000 SP4 – all editions except for the Datacenter edition
Windows Server 2003/2003 R2 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2003/2003 R2
Windows Vista – all editions except for Vista Home Basic and Vista Home Premium (x86, x64)
Windows 7 – all editions except for the Starter and Home editions (x86, x64)
Windows Server 2008 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2008
Windows Server 2008 R2 – the Standard, Enterprise, Datacenter, Foundation editions
Windows MultiPoint Server 2010
Windows Small Business Server 2011
Acronis Backup & Recovery 11.5 Advanced Server SBS Edition
Windows Small Business Server 2003/2003 R2
Windows Small Business Server 2008
Windows Small Business Server 2011
Acronis Backup & Recovery 11.5 Advanced Workstation
Windows 2000 Professional SP4
Windows XP Professional SP2+ (x86, x64)
Windows Vista – all editions except for Vista Home Basic and Vista Home Premium (x86, x64)
Windows 7 – all editions except for the Starter and Home editions (x86, x64)
Acronis Backup & Recovery 11.5 Agent for Linux
Acronis Backup & Recovery 11.5 Advanced Server
Acronis Backup & Recovery 11.5 Advanced Server Virtual
Linux with kernel 2.4.20 or later (including 3.x kernels) and glibc 2.3.2 or later
Various 32-bit and 64-bit Linux distributions, including:
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Copyright © Acronis International GmbH, 2002-2012.
Red Hat Enterprise Linux 4.x, 5.x and 6.x
Ubuntu 9.10, 10.04, 10.10, 11.04, 11.10, 12.04
Fedora 11, 12, 13, 14, 15, 16, 17
SUSE Linux Enterprise Server 10 and 11
Debian 4, 5, 6
CentOS 5.x, 6.x
Before installing the product on a system that does not use RPM Package Manager, such as
an Ubuntu system, you need to install this manager manually; for example, by running the
following command (as the root user): apt-get install rpm
Acronis Backup & Recovery 11.5 Agent for Hyper-V
Windows Server 2008/2008 R2 (x64) with Hyper-V
Microsoft Hyper-V Server 2008/2008 R2
Acronis Backup & Recovery 11.5 Agent for ESX(i) (Virtual Appliance)
This agent is delivered as a virtual appliance for running on an ESX(i) host.
VMware ESX Infrastructure 3.5 Update 2+
VMware ESX(i) 4.0, 4.1, 5.0
Acronis Backup & Recovery 11.5 Agent for ESX(i) (Windows)
This agent is delivered as a Windows application for running in any operating system listed above for
Agent for Windows (Advanced Server Virtual).
Acronis Backup & Recovery 11.5 Agent for Microsoft Exchange Server
Acronis Backup & Recovery 11.5 Advanced Server
Acronis Backup & Recovery 11.5 Advanced Server SBS Edition
Windows Server 2003/2003 R2 – the Standard, Enterprise editions (x86, x64)
Windows Server 2008 – the Standard, Enterprise editions (x86, x64)
Windows Server 2008 R2 – the Standard, Enterprise, Datacenter, Foundation editions
Windows Small Business Server 2003
Windows Small Business Server 2008
Windows Small Business Server 2011
Components for centralized management
Acronis Backup & Recovery 11.5 Management Server, Acronis License Server, Acronis Backup &
Recovery 11.5 Storage Node
Windows XP Professional SP3 (x86, x64)
Windows Server 2003/2003 R2 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2003/2003 R2
Windows Vista – all editions except for Vista Home Basic and Vista Home Premium (x86, x64)
Windows 7 – all editions except for the Starter and Home editions (x86, x64)
Windows Server 2008 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2008
Windows Server 2008 R2 – the Standard, Enterprise, Datacenter, Foundation editions
Windows MultiPoint Server 2010
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Copyright © Acronis International GmbH, 2002-2012.
Windows Small Business Server 2011
Acronis Backup & Recovery 11.5 Management Console
Windows XP Professional SP2+ (x86, x64)
Windows 2000 SP4 – all editions except for the Datacenter edition
Windows Server 2003/2003 R2 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2003/2003 R2
Windows Vista – all editions (x86, x64)
Windows 7 – all editions (x86, x64)
Windows Server 2008 – the Standard, Enterprise editions (x86, x64)
Windows Small Business Server 2008
Windows Server 2008 R2 – the Standard, Enterprise, Datacenter, Foundation editions
Windows MultiPoint Server 2010
Windows Small Business Server 2011
1.5
System requirements
The components installed in operating systems
Component
Memory (above
the OS and
running
applications)
Disk space required Disk space occupied Additional
during installation or by the component(s)
update
The components installed in Windows
Complete installation
350 MB
5.8 GB
4.4 GB
including SQL
Express Server
Agent Core
140 MB
420 MB
270 MB
Agent for Windows
375 MB
1 GB
660 MB
Agent for VMware vSphere
ESX(i) (Windows)
90 MB
140 MB
100 MB
Agent for Hyper-V
80 MB
60 MB
30 MB
Agent for Exchange
100 MB
170 MB
90 MB
Bootable Media Builder
370 MB
1.3 GB
880 MB
CD-RW or DVD-RW
drive
Management Console
180 MB
490 MB
330 MB
Screen resolution
800*600 pixels or
higher
Management Server
350 MB
940 MB
640 MB
490 MB for SQL
Express Server
260 MB for SQL
Express Server
40 MB
15 MB
Wake-on-LAN Proxy
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Copyright © Acronis International GmbH, 2002-2012.
Storage Node
(general requirements)
180 MB
470 MB
Storage Node
(recommendations for using
Deduplication)
 Minimum 8 GB of RAM.
290 MB
When using a tape
library, space
required for tapes
database: approx.
1 MB per 10
archives
 64-bit platform. A 32-bit system can use only 3.2 GB of RAM and effectively
process not more than 400 GB of unique data.
For more information, see “Deduplication best practices” in the product Help or
the User Guide.
License Server
65 MB
60 MB
40 MB
PXE Server
80 MB
95 MB
60 MB
Tray Monitor
65 MB
25 MB
10 MB
The components installed in Linux
Agent for Linux
120 MB
200 MB
210 MB
Bootable Media Builder
130 MB
300 MB
330 MB
Management Console
120 MB
100 MB
200 MB
The components installed on VMware ESX(i) server
Agent for VMware vSphere
ESX(i) (Virtual Appliance)
1 GB
6 GB
6 GB
(the Virtual
Appliance
memory setting)
CPU number:
2 (the default
Virtual Appliance
setting)
4-8 (recommended
if backing up 5-10
VMs
simultaneously)
CPU reservation:
minimum 300 MHz
recommended
Network interface card or virtual network adapter is a common requirement for all the components.
Bootable media
Media type
Memory
ISO image size
Based on Windows PE
580 MB
370 MB
Linux-based
370 MB
490 MB
Additional
2 Installing Acronis Backup & Recovery 11.5
This section helps answer questions that might arise during the product installation.
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Copyright © Acronis International GmbH, 2002-2012.
2.1
Installation in Windows
This section describes installation of Acronis Backup & Recovery 11.5 components on a machine
running Windows.
2.1.1
Ways of installation in Windows
Components of advanced editions of Acronis Backup & Recovery 11.5 can be installed in different
ways. Based on the size and structure of your environment, choose any of the ways of installation
described in this section.
You can combine two or more ways of installation. For example, you can perform interactive
installation of the management console and the management server, and then remotely install the
agents to multiple machines.
By using interactive or Web-based installation, you can install any component. Other ways of
installation are intended primarily for installing the agents.
Interactive installation (p. 17)
In this way of installation, you run a self-contained setup program and follow the on-screen
instructions.
Advantages: The setup program includes all components for Windows.
Disadvantages: Large size of the setup program.
Usage examples:


Installing the management console, management server and storage nodes.
Installing agents on a small number of machines.
Web-based installation (p. 22)
In this way of installation, you run a lightweight setup program and follow the on-screen instructions.
The setup program downloads from the Acronis Web site only the components that you selected to
install.
Advantages: Small size of the setup program.
Disadvantages: Large amounts of the same data may be transferred over the Internet (for example,
when installing the agent on many machines). To overcome this disadvantage, save the downloaded
installation packages (p. 22) to a network folder.
Usage examples: Installing agents in a small network with slow Internet access (you do not need to
download the large setup program from the Acronis Web site).
Remote installation (p. 44)
Prerequisite: the management console must be already installed.
In this way of installation, you install the software remotely on a number of machines. You can do
this from the management console’s welcome screen or when adding machines to the management
server.
15
Copyright © Acronis International GmbH, 2002-2012.
Advantages: Installation can be performed centrally by an administrator and is transparent to end
users.
Disadvantages: Several preparatory steps (p. 45) must be performed on the target machines before
installation.
Usage examples:


Installing agents on a large number of machines in a local network.
Adding a machine without an agent to the management server.
Unattended installation (p. 23)
In this way of installation, you run installation packages (.msi files) with command-line parameters.
Advantages: Installation can be performed by a script.
Disadvantages: Installation is harder to configure (you may need to create a transform, or an .mst
file).
Usage examples: Installing agents on a large number of machines running Windows.
Installation through Group Policy (p. 25)
In this way of installation, you deploy installation packages (.msi files) in an Active Directory domain
by using Group Policy.
Advantages: Installation can be performed centrally by an administrator in an entire domain. It is
performed under a system account and is transparent to end users.
Disadvantages: Installation is harder to configure (you may need to create a transform, or an .mst
file). The machines must be in a domain.
Usage examples: Installing agents on a large number of machines in an Active Directory domain.
Installation from the management server Web page (p. 31)
Prerequisite: the management server must be already installed.
In this way of installation, you go to the Web page on the management server, and install the
software without having to specify installation settings.
Advantages:




Installation can be performed by an end user on any machine with a supported Web browser.
The components are downloaded from the local network instead of over the Internet.
The end user does not need to specify installation settings.
The machine can be automatically registered on the management server.
Disadvantages: The end user still must have rights to install software on the machine (for example,
be a local administrator on it).
Usage examples:

Enabling laptop users (who may connect to the corporate network at irregular intervals) to install
the program on their own.

Accessing installation packages in a network that does not allow sharing folders.
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Copyright © Acronis International GmbH, 2002-2012.
2.1.2
Local installation
You have a choice between a setup program that contains all components, and a lightweight setup
program that will download from the Acronis Web site only the components that you select to install.
Installation can be performed in the interactive or the unattended mode.
2.1.2.1
Preparation
Network port. Acronis Backup & Recovery 11.5 uses TCP port 9876 for local installation and for
communication between components. The setup program automatically opens this port through
Windows Firewall. If you use a different firewall, make sure that the port is open for both incoming
and outgoing requests through that firewall.
Encryption software. If you are planning to use disk-level encryption software, such as PGP Whole
Disk Encryption, make sure to install such software before installing Acronis Backup & Recovery 11.5.
2.1.2.2
Interactive installation in advanced editions
You can install Acronis Backup & Recovery 11.5 on the local machine by using the typical or the
custom installation. Typical installation is the easiest way to install Acronis Backup & Recovery 11.5.
Most of the installation parameters will be set to their default values. During custom installation,
you will be able to select the components to be installed and to specify additional parameters.
Note: When canceling the installation process, only the last package is removed. Other components, if any,
remain installed.
Typical installation
1.
2.
3.
4.
Log on as an administrator and start the Acronis Backup & Recovery 11.5 setup program.
Click Install Acronis Backup & Recovery 11.5.
Accept the terms of the license agreement.
Select one or more machine roles, depending on what you want this machine to do.
Based on your choice, the corresponding components (p. 19) of Acronis Backup & Recovery 11.5
will be selected for installation.
5. If you chose to back up this machine's data, and the machine has applications that Acronis
Backup & Recovery 11.5 can back up, select the applications that you want to protect with the
application-specific backup.
Based on your choice, additional components, such as Agent for Microsoft Exchange or Agent for
Hyper-V, will be selected for installation.
6. If prompted, specify one or more of the following parameters depending on the component
selection:



License keys for the components that will be installed (p. 18).
Whether to register the components on the management server (p. 22).
Whether the machine will participate in the Acronis Customer Experience Program (CEP).
7. On the summary page, review the list of components that will be installed, and the installation
settings for those components. Click Install to start the installation.
Custom installation
1. Log on as an administrator and start the Acronis Backup & Recovery 11.5 setup program.
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Copyright © Acronis International GmbH, 2002-2012.
2. Click Install Acronis Backup & Recovery 11.5.
3. Accept the terms of the license agreement.
4. Select the I want to manually select the Acronis components and customize the installation
process check box.
You can also select one or more of the machine roles, depending on what you want this machine
to do. Based on your choice, the corresponding components (p. 19) of Acronis Backup &
Recovery 11.5 will be selected for installation.
5. [Optional] In the components tree, select additional components or clear selection of the
components that you do not want to install.
Tips. Agent for VMware vSphere ESX(i) (Windows), Wake-on-LAN and some smaller features can
be installed only by using the component tree.
You may want to disable Components for Remote Installation from being saved every time you
install the management console, because the installation files take about 600 MB of disk space.
6. If prompted, specify one or more of the following parameters depending on your component
selection:




License keys for the components that will be installed (p. 18).

The names of Microsoft SQL servers to be used by Acronis Backup & Recovery 11.5
Management Server (p. 21).



Whether to register the components on the management server (p. 22).
The folder where the product will be installed.
Whether to install the product for all users or only for the current user.
Credentials for the Acronis Backup & Recovery 11.5 component services (p. 20). By default,
the setup program will create a dedicated user account for each service.
The names of users who will be allowed to connect to the machine remotely (p. 22).
The name or IP address of the VMware vCenter Server or ESX(i) server whose virtual
machines Agent for ESX(i) (Windows) will back up. Specify the user name and password for
logging on to that server. If you do not want to specify the server, click I will specify the
server later.
To access this setting after the agent has been installed, connect the console to the machine with the
agent and select from the top menu Options > Machine options > Agent for ESX(i).

Whether to enable the management server Web page. (If enabled, specify the port for the
Web page). (p. 31)

Whether the machine will participate in the Acronis Customer Experience Program (CEP).
7. On the summary page, review the list of components that will be installed and the installation
settings for those components. Click Install to start the installation.
Specifying the license keys
When installing one or more components that require licenses (for example, Agent for Windows),
specify the license keys for these components.
1. If you want to back up the machine to Acronis Online Backup Storage only, click Next and then
click Yes in the confirmation window. Otherwise, skip this step.
2. Choose whether to take licenses from a license server or to store them locally on the machine.

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To take licenses from a license server, click Specify and then specify the name or IP address
of the license server. We recommend specifying the management server as the license
Copyright © Acronis International GmbH, 2002-2012.
server, unless you already have a separate license server. If the management server is being
installed, the local machine is selected by default.

To store the machine's licenses on the machine itself, make sure that the license server is not
selected. Otherwise, click Change and then clear the Use the following license server check
box.
Note for Virtual Edition users: You must select the license server when installing Agent for VMware
vSphere ESX(i) (Windows). The license server does not have to contain license keys for this agent at the time
of installation, but make sure to add them before the first backup by this agent.
3. If the license server does not contain the required license keys or if you selected no license
server, add license keys. To do this, click Add licenses and then type the license keys or import
them from a text file.
4. If the license server (or the set of licenses that you entered) contains licenses for more than one
edition, select the product edition that you want to install. By default, the cheapest license
applicable to the machine’s operating system is selected.
5. If the license server (or the set of licenses that you entered) contains licenses for additional
features, such as Universal Restore, you can add these features by selecting the corresponding
check boxes. If the required check box is disabled, you can add the required license as described
in step 3, and then select the check box.
Components installed during typical installation
When performing the typical installation on a machine, you select the roles you want the machine to
perform. Based on your choice, the following components of Acronis Backup & Recovery 11.5 will be
installed.


Back up this machine's data.


Agent Core

Command-Line Tool
Centrally monitor and configure the backing up of physical and virtual machines.






Management Console
Components for Remote Installation
Command-Line Tool
License Server
Storage Node
Command-Line Tool
Connect to remote machines.




19
Management Server
Store the backups of other machines on this machine.



Agent for Windows/Microsoft Exchange Server/Hyper-V (depending on the data types that
are present on the machine)
Management Console
Bootable Media Builder
Components for Remote Installation
Command-Line Tool
Copyright © Acronis International GmbH, 2002-2012.
Specifying credentials for Acronis services
The following Acronis Backup & Recovery 11.5 components run as services: Acronis Backup &
Recovery 11.5 agents, Acronis Backup & Recovery 11.5 Management Server, and Acronis Backup &
Recovery 11.5 Storage Node. When installing any of these components, you need to specify the
account under which the component's service will run.
All Acronis Backup & Recovery 11.5 agents installed on a machine use the common Acronis Managed Machine Service, also
referred to as the agent service.
For each service, you can choose to create a new user account or specify an existing account of a
local or domain user; for example: .\LocalUser or DomainName\DomainUser
By default, the setup program will create a new dedicated account for each of the services.
When to consider an existing account?
New accounts fit most cases. Consider existing accounts in the following cases:

The machine is a domain controller in an Active Directory domain.
You must specify existing accounts (or the same account) for each service. For security reasons,
the setup program does not automatically create new accounts on a domain controller.

You are installing an agent on a failover cluster node.
When installing an agent on a failover cluster node, such as a Hyper-V cluster node or a cluster
node of Microsoft Exchange Server, specify an existing account of a domain user for the agent
service. The account must have administrative privileges on each of the cluster nodes. With this
account the agent will be able to access the clustered resources on any of the nodes.
Alternatively, you can choose to create a new account for the agent. Then, when creating
centralized backup plans or recovery tasks, you will need to specify credentials for the domain
account with the necessary privileges.

You want the management server to use an existing Microsoft SQL server.
Specify an existing account for the management server service if the management server and the
SQL server are installed on different machines and you want to use Windows Authentication for
the SQL server. For more details, see “Specifying Microsoft SQL servers” (p. 21).
Privileges for accounts
Both existing and newly created accounts are given the following privileges:

The accounts for the agent service and the storage node service are included in the Backup
Operators group.
New accounts for the agent service and the storage node service are also included in the
Administrators group. If you specify an existing account for the storage node service, we
recommend that this account be a member of the Administrators group. Otherwise, the service
may lack access to some Windows resources. For security reasons, the setup program does not
automatically include existing accounts in the Administrators group.

The account for the management server service is included in the Acronis Centralized Admins
group.


All three accounts are assigned the Log on as a service user right.
20
All three accounts are granted the Full Control permission on the folder
%AllUsersProfile%\Application Data\Acronis and on its subfolders.
Copyright © Acronis International GmbH, 2002-2012.

Each of the three accounts is granted the Full Control permission on certain registry keys in the
following key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.

The account for the agent service is assigned the Adjust memory quotas for a process, Replace a
process level token and Modify firmware environment values user rights.
Tips for further usage

The new accounts for the agent service, the management server service, and the storage node
service have the names Acronis Agent User, AMS User, and ASN User, respectively.

If the machine is part of an Active Directory domain, make sure that the domain's security
policies do not prevent the accounts described in this section (whether existing or newly created)
from having the above listed user rights.

After the installation, avoid specifying a different account for a component's service. Otherwise,
the component may stop working. If you must specify a different account, make sure that the
new account is granted the above listed privileges.
Specifying Microsoft SQL servers
When installing Acronis Backup & Recovery 11.5 Management Server, you need to specify the
Microsoft SQL servers that the management server will use:

The operational SQL server ensures synchronization of the Acronis Backup & Recovery 11.5
components. It stores a database with rapidly changing operational data. Therefore, we
recommend that it reside on the same machine as the management server.

The reporting SQL server stores the operation log and statistics. The databases stored on this
server may become considerably large over time. The reporting SQL server can be the same as
the operational SQL server, or it can be a different server that is installed on the same or a
different machine.
By default, a new instance of SQL server will be installed on the machine and used as both the
operational and the reporting SQL server. The name of the instance is ACRONIS. Click Change if you
want to specify a different name or select an existing SQL server instance.
Selecting an existing SQL server instance
You can select Microsoft SQL Server 2005 (any edition) or Microsoft SQL Server 2008/2008 R2 (any
edition). The instance you choose can also be used by other programs.
Instance name. Specify the instance name in the form MachineName\InstanceName. For example,
specify: dbserver\MyDatabases. If only one SQL server instance is installed on the machine, you can
specify just the machine name.
Authentication. Choose whether the management server will use Windows Authentication or SQL
Server Authentication to connect to the SQL server.

If you choose Windows Authentication (recommended by Microsoft as more secure), the
management server will connect using the account of the management server service (p. 20).
If the SQL server and the management server are installed on different machines, make sure that
the account:


21
Exists on both machines. For example, it can be a domain user account.
Has rights to create databases on the SQL server. The easiest way to ensure this is to include
the account in the Administrators group on the SQL server’s machine before proceeding with
Copyright © Acronis International GmbH, 2002-2012.
the installation. You can remove the account from this group after the installation is
complete.

If you choose SQL Server Authentication, specify the login name and password of a SQL server
login account that has rights to create databases on the SQL server.
Registering components on the management server
When installing an Acronis Backup & Recovery 11.5 agent or Acronis Backup & Recovery 11.5 Storage
Node, you need to specify whether to register these components on Acronis Backup & Recovery 11.5
Management Server.
After the agent is registered on the management server, the machine can be centrally managed by
management server administrators. Such a machine is called a registered machine. If you install
another agent at a later time, you will not need to register it.
After the storage node is registered on the management server, registered machines can back up
data to and recover data from the storage node's centralized vaults.
To register the agent and/or the storage node during installation (recommended)
1. Click Register now.
2. Specify the name or IP address of the machine with the management server. That machine must
be online. It can be the local machine—for example, when the management server is among the
components you are installing.
3. Specify the user name and password of a user who is a member of the Acronis Centralized
Admins group on the management server's machine. If you are installing the management server
on the local machine, specify the user name and password of a member of the Administrators
group.
To skip registration
 Click I will register the machine later (or I will register the components later).
After the installation, you can register the components on the management server or remove them
from it, through the management server's interface.
Specifying users allowed to connect remotely
When installing an agent or the management server (or both), you need to specify the list of users
whom you want to allow to manage the machine remotely by using Acronis Backup & Recovery 11.5
Management Console.
By default, the list contains all members of the Administrators group on the machine; note that this
includes the domain administrators (if the machine is in an Active Directory domain).
The setup program creates the Acronis Remote Users group and adds the listed users to it. By adding
or removing group members, you will add or remove users who are allowed to connect to the
machine remotely.
2.1.2.3
Web-based installation
The procedure for Web-based installation is identical to that for interactive installation (p. 17). Webbased installation is available only in advanced editions.
22
Copyright © Acronis International GmbH, 2002-2012.
During a Web-based installation, only the components that you are currently installing are
downloaded from the Acronis Web site. You should keep this in mind if you are planning to install
components from this machine remotely (p. 44) at a later time. To make sure that all components
that can be installed remotely are present on the machine, consider using local installation instead.
When performing Web-based installation on a large number of machines, you may want to avoid
multiple downloads of the same component over the Internet. To do this:
1. In your local network, create a shared folder and make it available to all machines where you
want to install Acronis Backup & Recovery 11.5.
2. On the first of these machines, do the following:
a. Run the setup program for Web-based installation.
b. In the corresponding window, select the Save the downloaded installation files check box,
and then specify the shared folder that you created.
c. Proceed with the installation.
The necessary installation packages will be downloaded to the shared folder.
3. Perform steps a–c on the remaining machines. The setup program will reuse the installation files
that are already in the folder, instead of downloading them again. Any other necessary files will
be downloaded to the folder.
2.1.2.4
Unattended installation
Components of Acronis Backup & Recovery 11.5, such as Acronis Backup & Recovery 11.5 Agent for
Windows, can be installed in the unattended mode, as opposed to the interactive mode.
This section describes unattended installation and update by using Windows Installer (the msiexec
program). In an Active Directory domain, another way of performing unattended installation or
update of a supported component is through Group Policy—see "Installing the agent through Group
Policy (p. 25)".
Some components require a file known as a transform (an .mst file). Use of a transform for other
components is optional.
The following table summarizes components and features that can be installed or updated in the
unattended mode.
Component name
Agent features
23
Requires a
transform?
AcronisAgentCore.msi
+
Agent for Windows (p. 5)
AcronisAgentWindows.msi
+
Agent for VMware vSphere
ESX(i) (Windows) (p. 7)
AcronisAgentESX.msi
+
Agent for Hyper-V (p. 7)
AcronisAgentHyperV.msi
+
Agent for Microsoft
Exchange Server (p. 7)
AcronisAgentExchange.msi
+
Deduplication (p. 6)
AcronisDeduplication.msi
+
Universal Restore (p. 6)
AcronisUniversalRestore.msi
+
Agent Core
Agent Core
(required by any
agent)
Agents
msi file name
Copyright © Acronis International GmbH, 2002-2012.
Media builder
Management
console
Bootable media builder (p.
9)
AcronisBootableComponentsMediaBuilder.msi
-
Management Console for
advanced editions (p. 9)
AcronisManagementConsole.msi
-
Management Console for
stand-alone editions
AcronisStandaloneManagementConsole.msi
-
Preparation
To create a transform for a component, you need the configuration script mst_gen.vbs.
This script is located in the folder where Acronis Backup & Recovery 11.5 Management Console is
installed. The default folder path is:


%ProgramFiles%\Acronis\BackupAndRecoveryConsole in 32-bit Windows
%ProgramFiles(x86)%\Acronis\BackupAndRecoveryConsole in 64-bit Windows
If the management console is installed on a different machine, you can copy the script from that
machine. See also “Examples of creating a transform” later in this section.
Order of installation for an agent
When you install an agent, first install the Agent Core component (if it is not yet installed), then the
agent itself, and then the agent features.
Installation procedure
To install or update a component in the unattended mode
1. Start the setup program.
2. Click Extract installation files (when using the standard setup program) or Save installation files
(when using the Web-based setup program).
3. Extract the component's installation package.
4. If you are installing a component that uses a transform, create the transform by running the
configuration script. Otherwise, skip this step.
For example, the following command creates a transform to install Agent for Windows with the
license key ABCDE-54321:
mst_gen.vbs /msi_path C:\AcronisAgentWindows.msi /serial ABCDE-54321
See the examples later in this section. The complete syntax of the configuration script is
described in "Configuration script parameters" (p. 29).
5. Do either of the following, depending on whether you are installing or updating the component:

If you are installing the component, run Windows Installer (the msiexec program) as
follows:
When installing a component that requires a transform (in this example, Agent for
Windows):
msiexec /i c:\AcronisAgentWindows.msi TRANSFORMS=AcronisAgentWindows.mst
/qb
Otherwise (in this example, when installing the management console):
msiexec /i c:\AcronisManagementConsole.msi /qb

24
If you are updating the component, run Windows Installer as follows:
When updating a component that requires a transform (in this example, Agent for Windows):
Copyright © Acronis International GmbH, 2002-2012.
msiexec /i C:\AcronisAgentWindows.msi TRANSFORMS=C:\AcronisAgentWindows.mst
ADDLOCAL=ALL /qb
Otherwise (in this example, when updating the management console):
msiexec /i C:\AcronisManagementConsole.msi ADDLOCAL=ALL /qb /l*v C:\log.log
Examples of creating a transform
Transform for Agent Core. The following command creates a transform for the installation package
of the Agent Core component:
mst_gen.vbs /msi_path C:\AcronisAgentCore.msi /account mydomain\agentuser
MyPassWd /ams_address managementsrv /ams_user adminname AdminPassWd
After unattended installation with this transform:

The agents’ service will run under the agentuser domain user account (of the mydomain
domain) whose password is MyPassWd.

The agents will be registered on Acronis Backup & Recovery 11.5 Management Server installed
on the managementsrv machine; adminname and AdminPassWd are respectively the user name
and password of a management server administrator.
Transform for Agent for Windows. The following command creates a transform for the installation
package of Agent for Windows:
mst_gen.vbs /msi_path C:\AcronisAgentWindows.msi /license_server licensesrv
/product AS
After unattended installation with this transform:

The agent will use a license for the Acronis Backup & Recovery 11.5 Advanced Server edition, by
taking it from the license server installed on the licensesrv machine.
Similarly, you can create transforms for the agent features such as Universal Restore.
2.1.2.5
Update
To update one or more Acronis Backup & Recovery 11.5 components:
1.
2.
3.
4.
5.
Run the setup program of the updated version of Acronis Backup & Recovery 11.5.
Click Install Acronis Backup & Recovery 11.5.
Click Update.
If prompted, specify the license keys, by typing them manually or by specifying the license server.
Follow the on-screen instructions.
Updating components in the unattended mode
For information about updating a component in the unattended mode, see "Unattended installation
(p. 23)".
2.1.3
Installing the agent through Group Policy
You can centrally install (or deploy) Acronis Backup & Recovery 11.5 Agent for Windows onto
machines that are members of an Active Directory domain, by using Group Policy. Group Policy is a
mechanism available in Microsoft Windows 2000 Server and later Windows server operating
systems.
25
Copyright © Acronis International GmbH, 2002-2012.
In this section, you will find out how to set up a Group Policy object to deploy Acronis Backup &
Recovery 11.5 Agent for Windows onto machines in an entire domain or in its organizational unit.
Every time a machine logs on to the domain, the resulting Group Policy object will ensure that the
agent is installed on the machine.
2.1.3.1
Prerequisites
Before proceeding with agent deployment, make sure that:

You have an Active Directory domain with a domain controller running Microsoft Windows
Server 2003 or later.


You are a member of the Domain Admins group in the domain.

You have a machine running Windows, with Acronis Backup & Recovery 11.5 Management
Console installed on the machine.
You know the license key or the name or IP address of a machine where Acronis License Server is
installed.
2.1.3.2
Preparing the agent's deployment
Step 1: Extracting installation packages
You need to create a shared folder that will contain the installation packages (provided as .msi files),
and extract the packages there.
1. On the domain controller (or any other machine in the domain), create a folder—for example:
D:\Acronis
2. Start the Acronis Backup & Recovery 11.5 setup program.
3. Click Extract installation files.
4. Select the Agent for Windows (AcronisAgentWindows.msi) and Agent Core
(AcronisAgentCore.msi) check boxes.
5. If you are installing Acronis Backup & Recovery 11.5 Deduplication, select the Deduplication
(AcronisDeduplication.msi) check box.
6. If you are installing Acronis Backup & Recovery 11.5 Universal Restore, select the Universal
Restore (AcronisUniversalRestore.msi) check box.
Note: In Acronis Backup & Recovery 11.5 Virtual Edition and Advanced Server SBS Edition, the Universal
Restore feature is already enabled, so you do not need to install it separately.
7. In Extract to, type the name of the folder that you just created, or click Browse and select the
folder.
8. Click Extract.
9. Share the folder where you placed the installation packages. Make sure that domain users can
access the shared folder—for example, by leaving the default sharing settings for Everyone.
Step 2: Configuring the installation packages
Important: Skip this step when reinstalling or updating the agent.
You need to configure the installation packages of the Agent Core and Agent for Windows
components by running the configuration script. The script is installed along with the management
console. By default, the script is located in the folder
26
Copyright © Acronis International GmbH, 2002-2012.
%ProgramFiles%\Acronis\BackupAndRecoveryConsole. If the management console is installed on a
different machine, you can copy the configuration script from that machine.
The configuration script creates a transform (also known as a modification, a modification file, or an
.mst file) for an installation package.
1. In the Start menu, click Run, and then type: cmd
2. Click OK.
3. Change the current folder to the one where the configuration script mst_gen.vbs is located, by
running commands such as:
C:
cd "C:\Program Files\Acronis\BackupAndRecoveryConsole"
4. Run the configuration script for the Agent Core and for the Agent for Windows components; for
example, as follows:
mst_gen.vbs /msi_path D:\Acronis\AcronisAgentCore.msi
mst_gen.vbs /msi_path D:\Acronis\AcronisAgentWindows.msi /license_server
licensesrv /product AS
Note: You must include a complete path to the installation package, even if the package is in the same
folder as the configuration script.
For the complete syntax of the configuration script, see Configuration script parameters (p. 29).
See also “Examples of creating a transform” in Unattended installation (p. 23).
The installation packages are ready for deployment. You now need to create Group Policy objects, as
described in Setting up the Group Policy objects (p. 27).
2.1.3.3
Setting up the Group Policy objects
Use this procedure to set up a Group Policy object (GPO) for agent deployment in the entire domain
or in its organizational unit. The agent will be installed on each machine which is a member of the
domain or the organizational unit immediately after Windows starts on that machine.
Prerequisites

You must be logged on to the domain controller as a domain administrator; if the domain has
more than one domain controller, log on to any of them as a domain administrator.

If you are planning to deploy the agent in an organizational unit, make sure that the
organizational unit exists in the domain.

Make sure that you have completed the steps described in Preparing the agent's deployment.
Step 1: Creating Group Policy objects
1. In the Start menu, point to Administrative Tools, and then click Active Directory Users and
Computers (in Windows Server 2003) or Group Policy Management (in Windows Server 2008).
2. In Windows Server 2003:

Right-click the name of the domain or organizational unit, and then click Properties. In the
dialog box, click the Group Policy tab, and then click New.
In Windows Server 2008:

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Right-click the name of the domain or organizational unit, and then click Create a GPO in this
domain, and Link it here.
Copyright © Acronis International GmbH, 2002-2012.
3. Name the new Group Policy object Acronis Agent
4. Similarly, create another Group Policy object and name it Acronis Core
5. Make sure that the Acronis Agent object is higher in the list than the Acronis Core object.
Step 2: Configuring the Group Policy object for the agent
1. Open the Acronis Agent Group Policy object for editing, as follows:


2.
3.
4.
5.
6.
In Windows Server 2003, click the Group Policy object, and then click Edit.
In Windows Server 2008, under Group Policy Objects, right-click the Group Policy object, and
then click Edit.
In the Group Policy object editor snap-in, expand Computer Configuration, and then expand
Software Settings.
Right-click Software installation, then point to New, and then click Package.
Select the agent's installation package in the shared folder that you previously created, and then
click Open.
In the Deploy Software dialog box, click Advanced, and then click OK.
If you are reinstalling or updating the agent, do nothing.
If you are installing the agent, do the following:

On the Modifications tab, click Add, and then select the transform that you previously
created; the transform file has the name AcronisAgentWindows.mst and is located in the
same folder as the agent's installation package.
7. Click OK to close the Deploy Software dialog box.
8. If you are installing Acronis Backup & Recovery 11.5 Deduplication and/or Acronis Backup &
Recovery 11.5 Universal Restore, do the following for the appropriate installation package:
a. Right-click Software installation, then point to New, and then click Package.
b. Select the installation package in the shared folder and then click Open.
c. In the Deploy Software dialog box, click Assigned and then click OK.
Step 3: Configuring the Group Policy object for the Agent Core component
1. Open the Acronis Core Group Policy object for editing, as follows:


2.
3.
4.
5.
6.
In Windows Server 2003, click the Group Policy object, and then click Edit.
In Windows Server 2008, under Group Policy Objects, right-click the Group Policy object, and
then click Edit.
In the Group Policy object editor snap-in, expand Computer Configuration, and then expand
Software Settings.
Right-click Software installation, then point to New, and then click Package.
Select the AcronisAgentCore.msi installation package in the shared folder that you previously
created, and then click Open.
In the Deploy Software dialog box, click Advanced, and then click OK.
If you are reinstalling or updating the agent, do nothing.
If you are installing the agent, do the following:

On the Modifications tab, click Add, and then select the transform that you previously
created; the transform file has the name AcronisAgentCore.mst and is located in the same
folder as the component’s installation package.
7. Click OK to close the Deploy Software dialog box.
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2.1.4
Configuration script parameters
The configuration script mst_gen.vbs creates an .mst file (known as a transform, a modification,
or a modification file) for the installation package of an Acronis component such as Acronis Backup &
Recovery 11.5 Agent for Windows.
By using the transform together with the installation package, you can install the component in the
unattended mode either by running the installation package manually or by deploying it through
Group Policy.
The following is the complete syntax of the configuration script:
mst_gen.vbs
/msi_path <Full path>
[/target_dir <Installation folder>]
[/account <User name> <Password>]
[/remote_users <User1>;<User2>;…;<UserN>]
[/ams_address <Management server> /ams_user <Administrator name>
<Password>]
[/cep_enabled]
[{/serial <License key> [/old_serial <old license
key>] | /license_server <License server> /product <Edition code>
| /online_backup | /advanced_online_backup}]
[/current_user]
Brackets ([]) denote parameters that are optional or that apply only to some components. Braces ({})
denote mutually exclusive sets of parameters; each set is separated by a pipe (|).
The following is the description of each parameter and the list of components it applies to.
Parameters that apply to any component
/msi_path <Full path>
Specifies a full path to the component's installation package. Enter a local path, such as
D:\folder\AcronisAgentWindows.msi; or enter a universal naming convention (UNC) path, such
as \\server\folder\AcronisAgentWindows.msi.
/target_dir <Installation folder>
Specifies the folder where to install the component.
Without this parameter, the component will be installed to the default folder:
%ProgramFiles%\Acronis (in a 32-bit version of Windows) or %ProgramFiles(x86)%\Acronis (in a
64-bit version of Windows).
Parameter that applies only to the Agent Core, Management Server, and Management
Console components
The following parameter applies only to the installation packages AcronisAgentCore.msi,
AcronisManagementServer.msi, AcronisManagementConsole.msi, and
AcronisStandaloneManagementConsole.msi.
/cep_enabled
Specifies whether a machine with any of these components will participate in the Acronis
Customer Experience Program (CEP).
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Copyright © Acronis International GmbH, 2002-2012.
With this parameter, information about the hardware configuration, about the most and least
used features, and about any problems will be automatically collected from the machine and
sent to Acronis on a regular basis. The kind of information to be sent depends on which of the
above components will be installed on the machine. The terms of participation can be found on
the Customer Experience Program Web page.
Without this parameter, the information will not be sent.
Parameters that apply only to the Agent Core component
The following parameters apply only to the installation package AcronisAgentCore.msi.
/account <User name> <Password>
Specifies the user name and password of the user account under which Acronis Managed
Machine Service will run on the machine. All agents on the machine will run as this service. The
user account must have appropriate privileges as described in "Specifying credentials for Acronis
services" (p. 20). Separate the name of the domain and the account by a backslash, as in:
mydomain\User.
Without this parameter, the service will run under the default account: Acronis Agent User
/remote_users <User1>;<User2>;…;<UserN>
Specifies the user names that will be added to the Acronis Remote Users group. Members of this
group are allowed to connect to the machine remotely.
With this parameter, only the specified users will be added to the group. Separate the user
names by using semicolons (;).
Without this parameter, all members of the Administrators group on the particular machine will
be added to the group.
/ams_address <Management server>
Specifies the name or IP address of Acronis Backup & Recovery 11.5 Management Server. With
this parameter, the machine will be registered on the management server after the installation is
complete.
/ams_user <Administrator name> <Password>
Specifies the name and password of a user who is a member of the Acronis Centralized
Admins group on the management server. Use this parameter with the /ams_address
parameter.
Parameters that apply only to a component that requires a license
The following parameters apply only to the installation packages AcronisAgentWindows.msi,
AcronisAgentESX.msi, AcronisAgentHyperV.msi, AcronisUniversalRestore.msi (except the
/online_backup and /advanced_online_backup parameters), and
AcronisDeduplication.msi (except the /online_backup and /advanced_online_backup
parameters).
/serial <License key>
Specifies the license key to use when installing the component. A license key is a sequence of
letters and numerals separated by dashes. Enter the license key exactly, including the dashes.
/old_serial <old license key>
When upgrading from Acronis Backup & Recovery 10 or 11, this parameter specifies the
license key for that product. Use this parameter with the /serial parameter.
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Copyright © Acronis International GmbH, 2002-2012.
If the license keys are stored on a license server, use the /license_server parameter
instead.
/license_server <License server>
Specifies the name or IP address of the machine where the license server is installed.
When using this parameter, also specify the /product parameter.
/product <Edition code>
Specifies the code of your edition of Acronis Backup & Recovery 11.5.
The codes are the following:
Acronis Backup & Recovery 11.5 Advanced Server: ABR11.5_AS
Acronis Backup & Recovery 11.5 Advanced Server for Windows: ABR11.5_ASW
Acronis Backup & Recovery 11.5 Advanced Server SBS Edition: ABR11.5_SBS
Acronis Backup & Recovery 11.5 Advanced Workstation: ABR11.5_AW
Acronis Backup & Recovery 11.5 Virtual Edition family: ABR11.5_VE, ABR11.5_VEESX,
ABR11.5_VEHV, ABR11.5_VERHEV, ABR11.5_VEXEN, or ABR11.5_VEPRL
/online_backup
Specifies that the component will be installed for online backup only and will have local
management capability. Neither license key nor license server is required.
/advanced_online_backup
Specifies that the component will be installed for online backup only and will have local,
centralized, and remote management capability. Neither license key nor license server is
required.
Parameter that applies only to the Management Console component
The following parameter applies only to the installation packages AcronisManagementConsole.msi
and AcronisStandaloneManagementConsole.msi.
/current_user
Specifies that the component will be installed for the current user only and not for all users on a
machine.
Avoid using this parameter when installing the component through Group Policy, because the
“current user” in such installation is typically a system account.
2.1.5
Installation from the management server Web page
Acronis Backup & Recovery 11.5 Management Server comes with its own Web server and Web page.
You or users in your organization can go to that Web page from any machine with a supported Web
browser (p. 32), and install Acronis Backup & Recovery 11.5 without having to specify installation
settings. When installing an agent, the setup program registers the machine on the management
server.
The Web page enables access to installation packages in a network that does not allow sharing
folders.
Unlike installation through Group Policy (p. 25), installation from the Web page can be started by the
user. It can be performed on machines that are not members of a domain, including machines
running Linux.*
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Unlike remote installation (p. 44), which is often blocked by a firewall, installation from the Web
page does not require any non-standard network ports to be open. A port for HTTP (by default, port
8080) is used for installation.
For the Web page to work, the Components for Remote Installation component must be installed.
When installing the management server, check the summary page to make sure that this component
is among the components to install. You can specify the folder where to place the installation
packages.
*To add a component for Linux to the Web page, download this component from the Acronis Web site. Then
add the corresponding installed-products element to the configuration file described in "Changing
installation settings" (p. 33). This will make the component's installation file accessible via the Web page. Other
settings of the configuration file will be ignored in Linux. You need to specify installation settings manually
during every installation.
2.1.5.1
Supported Web browsers
The Web page can be accessed from any of these Web browsers:





Internet Explorer 6 or later
Mozilla Firefox 3.6 or later
Safari 5 or later
Google Chrome 6 or later
Opera 10.6 or later
Important: Make sure that JavaScript is enabled in the browser.
2.1.5.2
Using the management server Web page
To open the management server Web page, type the name or IP address of the management server’s
machine and the port number in the browser’s address bar. For example, type http://ams:8080 or
http://192.168.0.1:8080
If the Web page must be accessed through a non-default port, specify that port instead of 8080.
Installation with pre-selected components
The following is how you can use the Web page to enable users in your organization to easily install
Acronis Backup & Recovery 11.5 on their machines:
1. You go to the Web page. It displays the list of components of Acronis Backup & Recovery 11.5
that a user can install.
2. You select one or more components that the users need to install.
3. You copy the Download link and send it to the users.
4. A user follows the link and starts the setup program.
5. The setup program runs with all required fields (such as the name of the license server) already
filled in. The user can go through the installation wizard without changing any settings.
Installation with selecting components on-site
The following is how advanced users can use the Web page to easily install Acronis Backup &
Recovery 11.5 on their machines:
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Copyright © Acronis International GmbH, 2002-2012.
1. A user goes to the Web page. It displays the list of components of Acronis Backup & Recovery
11.5 that the user can install.
2. The user selects one or more components to install.
3. The user clicks the Download button.
4. The user starts the setup program.
5. The setup program runs with all required fields (such as the name of the license server) already
filled in. The user can go through the installation wizard and change any settings if necessary.
How installation works
The setup program itself is small in size. It downloads the installation packages of the selected
components from the management server’s machine.
When installing an agent in Windows, the setup program will create a dedicated user account for the
agent’s service.
2.1.5.3
Default installation settings
The setup program takes installation settings from the configuration file, which is stored on the
management server’s machine.
The default settings in the configuration file are the following:

To use the license server that comes with the management server. Each agent and each feature
(such as Deduplication) being installed will acquire its own license from that license server.

To install the components to the following folder:



In 32-bit versions of Windows: %ProgramFiles%\Acronis
In 64-bit versions of Windows: %ProgramFiles(x86)%\Acronis
In Linux: /usr/lib/Acronis (this setting cannot be changed)
For information about how to change the default settings, see "Changing installation settings" (p.
33).
2.1.5.4
Changing installation settings
To change the default installation settings, you need to edit the configuration file.
The name of the configuration file is settings.xml. The file is stored on the machine where the
management server is installed. The file is located in the WebPage subfolder of the installation folder
you specified. By default:


When installed in a 32-bit version of Windows: %ProgramFiles%\Acronis\WebPage
When installed in a 64-bit version of Windows: %ProgramFiles(x86)%\Acronis\WebPage
This file stores settings in the following elements:
installed-products
Specifies what components appear on the Web page. Each component is specified as a
product element. For example:
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Copyright © Acronis International GmbH, 2002-2012.
<product
name="Agent for Windows"
package="AcronisAgentWindows.msi"
type="win"
description="Install the agent on a machine to be able to back up its
disks, volumes and files."
/>
The product element has the following attributes:
name
The name of the component as it appears on the Web page.
package
The name of the component’s installation package (an .msi, .i686, or .x86_64 file). The file
must be located in the following folder:
%CommonProgramFiles%\Acronis\RemoteInstaller\<product build
number>.
type
The operating system for which the component is intended. The possible values of this
attribute: win (Windows) and linux (Linux).
description
The description of the component as it appears on the Web page. The description is shown
under the name of the component.
ams
Specifies the management server (AMS) on which the machine will be registered after
installation. For example:
<ams address="ManagementServer" />
The address attribute specifies the name or IP address of the management server.
This must be the same server where the Web page is installed. Do not try to specify another
server here. However, you can change the network name of the server to its fully-qualified
domain name (FQDN), such as ManagementServer.example.com, or to its IP address. This may
be useful if the downloaded setup program fails to add user machines to the management
server.
license-server
Specifies the license server from which components will take licenses during installation. For
example:
<license-server address="LicenseServer" />
The address attribute specifies the name or IP address of the license server.
web-setup-settings
Specifies how the components will be installed.
This element has the following content:
acep
Specifies whether to enable the machine to participate in the Acronis Customer Experience
Program (CEP). The default setting is:
<acep enabled="false" />
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The possible values of the enabled attribute: true (participation is enabled) and false
(participation is not enabled).
install
Specifies for which Windows users to install the components and how much interaction is
required from the user during installation. The default setting is:
<install for_user="all" mode="manual" />
The possible values of the for_user attribute: all (to install the components for all Windows
users on the machine) and current (to install the components only for the Windows user who
started the setup program).
The mode attribute is reserved for use in future versions. Its only possible value now is
manual. With this value, the setup program runs will all required fields already filled in, but
the user still must go through the installation wizard.
installation-path
Specifies where to install the components.
This element has the following content:
x86
Specifies where to install the components on machines running 32-bit versions of Windows.
x64
Specifies where to install the components on machines running 64-bit versions of Windows.
In both elements, the path attribute specifies the path. The default settings are:
<x86 path="%ProgramFiles%/Acronis" />
<x64 path="%ProgramFiles(x86)%/Acronis" />
Components for Linux are always installed to the /usr/lib/Acronis directory.
2.1.5.5
Changing the port for the Web page
By default, the Web page is available through port 8080. If another program already uses this port,
you will need to specify a different port.
The port number is shown on the summary screen when you install the management server. To be
able to change the port number, select the I want to manually select the Acronis components…
check box in the machine role selection window. Then, specify the port in the corresponding window.
If the management server is already installed, you can change the port number by reconfiguring the
Web server, as follows:
1. Open the httpd.conf file, which is located in the following folder:


In a 32-bit version of Windows: %CommonProgramFiles%\Acronis\WebServer\conf
In a 64-bit version of Windows: %CommonProgramFiles(x86)%\Acronis\WebServer\conf
2. Change the value of the Listen setting to the desired port number. For example, the setting
Listen 8888 means using port 8888 for the Web page.
Important: Do not specify the port through which the management server communicates with other
components of Acronis Backup & Recovery 11.5. By default, this is port 9876.
3. Restart the service of the Web server. You can do this in either of these ways:

At the command prompt by running the following commands:
net stop "Acronis Web Server Service"
net start "Acronis Web Server Service"
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Copyright © Acronis International GmbH, 2002-2012.

In the Services snap-in by right-clicking Acronis Web Server Service and then clicking Restart.
2.1.6
2.1.6.1
Examples of installation in Windows
Example 1. Installation on a single machine
The following is a minimal installation that will enable you to back up your machine.
Install Acronis Backup & Recovery 11.5 as follows:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Log on as an administrator and start the setup program.
Click Install Acronis Backup & Recovery 11.5.
Accept the terms of the license agreement.
Select the Back up this machine's data and Connect to remote machines check boxes, and then
click Next.
Click Add licenses.
Type your license key or import it from a text file.
Leave the default setting: I will register the component(s) later.
Specify whether the machine will participate in the Acronis Customer Experience Program (CEP).
Click Install.
After installation:

To start Acronis Backup & Recovery 11.5, click Manage Local Machine on the desktop.
2.1.6.2
Example 2. Installation on a large number of machines
Consider the following scenario:


You want to back up a large number of machines in your network.
You want to centrally set up and monitor backups of these machines.
In this scenario, you need to install the management server on one machine and an agent on each
machine that you are going to back up. The agents may be installed remotely.
You need a license key for each machine that has an agent.
Do the following to install Acronis Backup & Recovery 11.5 in such environment:
Step 1: Installing the management server
1. Choose a machine that will centrally monitor other machines. This machine must always be
turned on and must be available to all the machines that you are going to back up.
2. On the machine you chose, log on as an administrator and start the setup program.
3. Click Install Acronis Backup & Recovery 11.5.
4. Accept the terms of the license agreement.
5. Select the Centrally monitor and configure the backing up of physical and virtual machines
check box.
6. Type all your license keys or import them from a text file.
7. Specify whether the machine will participate in the Acronis Customer Experience Program (CEP).
8. Click Install.
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Copyright © Acronis International GmbH, 2002-2012.
After the management server is installed, do the following to remotely install the agents on the
machines that you are going to back up. The machines will be ready for centralized management.
Step 2: Installing the agents remotely
1. Prepare the machines (p. 45) for remote installation.
2. On the machine with the management server, start Acronis Backup & Recovery 11.5 by clicking
Acronis Backup & Recovery 11.5 on the desktop.
3. Click Connect to a management server. Specify the name or IP address of the current machine. If
prompted for credentials, specify the user name and password.
4. In Actions, click Add multiple machines.
5. In the machine selection window, click From network.
6. Select the machines that you want to back up. We recommend that the current machine also be
selected.
For each machine, specify the user name and password of an administrator on it. If you have a
universal administrator account for all machines (such as a domain administrator’s account),
specify it once and then click Apply to all machines.
Click Next to continue.
7. In the list of components, select Acronis Backup & Recovery 11.5 Agent for Windows, and then
click Next to continue.
8. In the license selection window, click Use licenses from the following license server. Specify the
current machine in License server IP/name, and then specify the user name and password. Click
Next to continue.
9. In the Licensing window, make sure that the license keys are successfully assigned to the
machines. Click Next to continue.
10. Leave the default settings in the Installation options window. Click Next to continue.
11. Specify whether the machines will participate in the Acronis Customer Experience Program (CEP).
Click Next to continue.
12. Click Proceed.
After installation:

To manage the machines centrally, use the management server: On the desktop, click Acronis
Backup & Recovery 11.5, and then click Connect to a management server.

To manage an individual machine, you can connect to it directly: On the desktop, click Acronis
Backup & Recovery 11.5, and then click either Manage this machine or Manage a remote
machine.
2.1.7
Installing Acronis License Server
The license server is integrated with Acronis Backup & Recovery 11.5 Management Server. We
recommend using that license server.
If you need to install the license server as a separate component, use the following procedure.
To install the license server as a separate component
1. Start the setup program.
2. Click Install Acronis Backup & Recovery 11.5.
3. Accept the terms of the license agreement.
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Copyright © Acronis International GmbH, 2002-2012.
4. Select the I want to manually select the Acronis components… check box, and then click Next.
5. In the list of components, under Other components, select the License Server check box, and
then click Next.
Click Import from file and specify the file containing the list of license keys. You can specify
multiple files one by one or enter the license keys manually.
Details. You will be able to import additional license keys later at any moment (including when
installing the agents), by specifying a file containing the keys or by typing them in manually.
6. Use the default values for Install to: and Install for:
7. Proceed with installation.
2.2
Installation in Linux
This section describes installation of Acronis Backup & Recovery 11.5 components on a machine
running Linux.
By using command-line parameters, you can install the product in the unattended installation mode.
2.2.1
Preparation
This section describes preparatory steps for installation in Linux.
2.2.1.1
RPM Package Manager
Make sure that the RPM Package Manager (RPM) is installed in your system. Before installing the
product on a Linux distribution that does not use RPM, such as Ubuntu, you need to install RPM
manually; for example, by running the following command:
sudo apt-get install rpm
Linux distributions where RPM is already installed include Red Hat Enterprise Linux, Fedora, and SUSE
Linux Enterprise Server.
2.2.1.2
Linux packages
To add the Acronis Backup & Recovery 11.5 modules to the Linux kernel, the setup program needs
the following Linux packages:


The package for building kernel modules. The package version must match the kernel version.

The Make tool.
The GNU Compiler Collection (GCC) compiler system. The GCC version must be the one with
which the kernel was compiled.
The names of these packages vary depending on your Linux distribution.
In Red Hat Enterprise Linux and CentOS, the packages normally will be installed by the setup
program. In other distributions, you need to install the packages if they are not installed or do not
have the required versions.
Are the required packages already installed?
To check whether the packages are already installed, perform these steps:
1. Run the following command to find out the kernel version and the required GCC version:
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Copyright © Acronis International GmbH, 2002-2012.
cat /proc/version
This command returns lines similar to the following: Linux version 2.6.35.6 and gcc
version 4.5.1
2. Run the following command to check whether the Make tool and the GCC compiler are installed:
make -v
gcc -v
For gcc, ensure that the version returned by the command is the same as in the gcc version
in step 1. For make, just ensure that the command runs.
3. Check whether the appropriate version of the packages for building kernel modules is installed:

In Red Hat Enterprise Linux, CentOS, and Fedora, run the following command:
yum list installed | grep kernel-devel

In Ubuntu, run the following commands:
dpkg --get-selections | grep linux-headers
dpkg --get-selections | grep linux-image
In either case, ensure that the package versions are the same as in Linux version in step 1.
Installing the packages from the repository
The following table lists how to install the required packages in various Linux distributions.
Linux
distribution
Package names
How to install
Red Hat
Enterprise
Linux
kernel-devel
gcc
make
The setup program will download and install the packages
automatically by using your Red Hat subscription.
CentOS
kernel-devel
gcc
make
The setup program will download and install the packages
automatically.
Fedora
kernel-devel
gcc
make
Run the following commands as the root user (specify the required
GCC version in the GCC package name):
linux-headers
linux-image
gcc
make
Run the following commands (specify the required GCC version in the
GCC package name):
Ubuntu
yum install kernel-devel-`uname -r`
yum install gcc-4.5.1
yum install make
sudo
sudo
sudo
sudo
sudo
apt-get
apt-get
apt-get
apt-get
apt-get
update
install
install
install
install
linux-headers-`uname -r`
linux-image-`uname -r`
gcc-4.6
make
The packages will be downloaded from the distribution's repository and installed.
For other Linux distributions, please refer to the distribution's documentation regarding the exact
names of the required packages and the ways to install them.
Installing the packages manually
You may need to install the packages manually if:
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


The machine does not have an active Red Hat subscription or Internet connection.
The setup program cannot find the kernel-devel or gcc version corresponding to the kernel
version. If the available kernel-devel is more recent than your kernel, you need to either update
the kernel or install the matching kernel-devel version manually.
You have the required packages on the local network and do not want to spend time for
automatic search and downloading.
Obtain the packages from your local network or a trusted third-party Web site, and install them as
follows:

In Red Hat Enterprise Linux, CentOS, or Fedora, run the following command as the root user:
rpm -ivh PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3

In Ubuntu, run the following command:
sudo dpkg -i PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3
Example: Installing the packages manually in Fedora 14
Follow these steps to install the required packages in Fedora 14 on a 32-bit machine:
1. Run the following command to determine the kernel version and the required GCC version:
cat /proc/version
The output of this command includes the following:
Linux version 2.6.35.6-45.fc14.i686
gcc version 4.5.1
2. Obtain the kernel-devel and gcc packages that correspond to this kernel version:
kernel-devel-2.6.35.6-45.fc14.i686.rpm
gcc-4.5.1-4.fc14.i686.rpm
3. Obtain the make package for Fedora 14:
make-3.82-3.fc14.i686
4. Install the packages by running the following commands as the root user:
rpm -ivh kernel-devel-2.6.35.6-45.fc14.i686.rpm
rpm -ivh gcc-4.5.1.fc14.i686.rpm
rpm -ivh make-3.82-3.fc14.i686
You can specify all these packages in a single rpm command. Installing any of these packages
may require installing additional packages to resolve dependencies.
2.2.1.3
Installation files
Download the installation files and assign them necessary access permissions:
1. Go to the Acronis Web site.
2. Depending on the machine platform and your edition of Acronis Backup & Recovery 11.5,
download the installation file or files (.i686 or .x86_64 files).
3. Copy the installation files to a directory on the machine where you want to install Acronis Backup
& Recovery 11.5.
4. Go to the directory where you copied the installation files, and then run the following command:
chmod 755 ABR11*
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2.2.2
Interactive installation in advanced editions
To install Acronis Backup & Recovery 11.5 Agent for Linux
1. Make sure that you have the licenses for Acronis Backup & Recovery 11.5 and (optionally)
Universal Restore and/or Deduplication. You can import the licenses to the Acronis License
Server.
Note: You need the Deduplication license only if you are installing a full version of Acronis Backup &
Recovery 11.5. In a trial version, deduplication is already enabled.
2. Run the appropriate installation file (an .i686 or an .x86_64 file) as the root user.
3. Accept the terms of the license agreement.
4. Specify the license keys in either of these ways:

Type the name or IP address of the license server. If the license server contains licenses for
additional features, such as Universal Restore, specify whether you want to install these
features.

Type your Acronis Backup & Recovery 11.5 license key. Likewise, you can add a license key
for the Universal Restore and/or the Deduplication feature.
5. Specify whether you want to register the machine on the management server. You can add the
machine to the management server later by using the machine's name or IP address.
6. If you install the software in Red Hat Enterprise Linux or CentOS, the setup program may notify
you about the absence of some of the required Linux packages. Select Continue to try to install
these packages automatically (recommended), or select Skip to skip the package installation. For
more detailed information about the required packages, see the "Linux packages" (p. 38) section.
7. The setup program tries to automatically compile the SnapAPI module for your Linux kernel. If it
fails to do so, please refer to the file: /usr/lib/Acronis/BackupAndRecovery/HOWTO.INSTALL.
To install Acronis Backup & Recovery 11.5 Management Console or Acronis Bootable Media
Builder
1. Run the installation file of the management console or bootable media builder (an .i686 or an
.x86_64 file) as the root user.
2. Follow the on-screen instructions.
2.2.3
Installation in the unattended mode
To install a component in the unattended mode (without asking for confirmations), run the
component’s installation file with the -a command-line parameter. You may need to use other
parameters (p. 42) to specify how to perform the installation.
The following are two examples of unattended installation. Both examples assume that the name of
the installation file is ABR11AgentLinux.i686.
Example 1: Unattended installation with a license key. This example applies to all editions of Acronis
Backup & Recovery 11.5.
The following command installs Acronis Backup & Recovery 11.5 Agent for Linux in the unattended
mode (without asking for confirmations) and uses the license key 12345-67890-ABCDE:
./ABR11AgentLinux.i686 -a -i BackupAndRecoveryAgent -l 12345-67890-ABCDE
Example 2: Unattended installation with a license server. This example applies only to advanced
editions of Acronis Backup & Recovery 11.5.
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The following command:


Installs Acronis Backup & Recovery 11.5 Agent for Linux in the unattended mode.

Registers the machine on Acronis Backup & Recovery 11.5 Management Server located on the
machine managementsrv once the installation is complete.
Uses Acronis License Server located on the machine licensesrv, and a license key for the Acronis
Backup & Recovery 11.5 Advanced Server edition.
./ABR11AgentLinux.i686 -a -i BackupAndRecoveryAgent -L licensesrv -P AS -C
managementsrv -g srvadmin -w PassWd123
2.2.4
Command-line parameters
When running the installation files of Acronis Backup & Recovery 11.5, you can specify one or more
of command-line parameters.
Parameters
Unless stated otherwise, the parameters are present in all installation files.
-a or --auto
Performs installation in the so-called unattended setup mode, as opposed to the default
interactive mode.
The setup program will proceed without asking for interaction, such as typing the license key or
clicking the Next buttons.
When using this parameter, you need to specify the component to install, by using the -i
parameter.
When running the installation file of Acronis Backup & Recovery 11.5 Agent for Linux, you also
need to specify the license server or the license key by using the -L or -l parameter,
respectively.
If the SnapAPI module needs to be compiled and the compilation is possible, the setup program
will automatically compile the module; otherwise, it will skip the compilation.
-n or --nodeps
Ignores dependencies during an unattended setup. This option is effective only in the
unattended setup mode (see the -a parameter described previously).
-u or --uninstall
Uninstalls the component. You do not need to specify a license key or the license server.
-s or --disable-native-shared
Forces using the setup program’s own redistributable libraries during installation, instead of
those present in the system.
Redistributable libraries are standard sets of internal tools. Programs use these libraries for
purposes such as displaying the user interface.
The setup program contains copies of all the libraries it needs. By default, it uses a copy of a
library only when no such library is present in the system. With this parameter, the setup
program always uses the copy.
You may want to use this parameter when experiencing problems with installation; for example,
when the user interface of the setup program is not displayed correctly.
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-d or --debug
Puts verbose information to the installation log.
-i <Component name> or --id=<Component name>
You do not have to specify this parameter in advanced editions. It is present for uniformity with
the command-line parameters of the installation file of Acronis Backup & Recovery 11.5 Server for
Linux.
Specifies the name of the component being installed:
For Acronis Backup & Recovery 11.5 Agent for Linux: BackupAndRecoveryAgent
For Acronis Backup & Recovery 11.5 Bootable Components and Media Builder:
BackupAndRecoveryBootableComponents
For Acronis Backup & Recovery 11.5 Management Console: ManagementConsole
The names are case-sensitive.
-e {0|1} or --ssl={0|1}
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies whether to enable authentication for connection to other components. Authentication
is performed by using Secure Socket Layer (SSL) certificates.
The possible values are:
0: Do not use authentication
1: Use authentication
-C <Management server> or --ams=<Management server>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the name or IP address of the Acronis Backup & Recovery 11.5 Management Server.
When using this parameter, you need to specify the user name and password of a management
server administrator by using the -g and -w parameters, respectively.
The machine will be registered on the management server after the installation is complete.
-g <User name> or --login=<User name>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the user name of a member of the Acronis Centralized Admins group on the
management server whose name is given by <Management server>.
-w <Password> or --password=<Password>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the password for the user whose name is given by <User name>.
-p <Port number> or --port=<Port number>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the number of the TCP port to use to connect to other Acronis Backup & Recovery 11.5
components. The default port number is 9876.
--aur
Applies only to the installation files of Acronis Backup & Recovery 11.5 Agent for Linux and
Acronis Backup & Recovery 11.5 Bootable Components and Media Builder.
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Enables the Universal Restore feature. You need to specify a license key for this feature, by using
the -l or -L parameter (see later in this section).
Note: This feature is already enabled in Acronis Backup & Recovery 11.5 Virtual Edition.
--dedup
Applies only to the installation files of Acronis Backup & Recovery 11.5 Agent for Linux and
Acronis Backup & Recovery 11.5 Bootable Components and Media Builder.
Enables the Deduplication feature. You need to specify a license key for this feature, by using the
-l or the -L parameter (see later in this section).
Note: This feature is already enabled in the trial version of Acronis Backup & Recovery 11.5.
-l <License key> or --serial=<License key>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the license key for the component. Use either this parameter or the -L parameter.
If you are enabling the Deduplication and/or the Universal Restore feature (see the --aur and -dedup parameters described previously), also specify the corresponding license keys,
separating them by commas; for example:
-l 11111-AAAAA,22222-DDDDD,33333-UUUUU
-L <License server> or --license-server=<License server>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the name or IP address of the Acronis License Server. Use either this parameter or the l parameter.
When using this parameter, you need to specify the code of your edition of Acronis Backup &
Recovery 11.5, by using the -P parameter.
-P <Product alias>
Applies only to the installation file of Acronis Backup & Recovery 11.5 Agent for Linux.
Specifies the code of your edition of Acronis Backup & Recovery 11.5—also called the product
alias. The codes are the following:
Acronis Backup & Recovery 11.5 Advanced Server: ABR11.5_AS
Acronis Backup & Recovery 11.5 Advanced Server for Linux: ABR11.5_ASL
Acronis Backup & Recovery 11.5 Virtual Edition family: ABR11.5_VE, ABR11.5_VEESX,
ABR11.5_VEHV, ABR11.5_VERHEV, ABR11.5_VEXEN, or ABR11.5_VEPRL
-v or --version
Displays the product version and then exits.
-? or --help
Displays help and then exits.
--usage
Displays a brief usage message and then exits.
2.3
Remote installation
Components of Acronis Backup & Recovery 11.5, such as Agent for Windows and Agent for Linux, can
be installed remotely to one or more machines running the corresponding operating systems.
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To perform remote installation, you need administrative privileges on the target machines.
You can perform remote installation in any of these ways:


From the management console installed on a machine running Windows.
When adding one or more machines to the management server.
2.3.1
Prerequisites
Management console
You need the management console installed on a machine running Windows.
Installation packages
Components are installed from installation packages. By default, the software takes these packages
from the folder %CommonProgramFiles%\Acronis\RemoteInstaller\<product
build number>. If the console is connected to the management server, the software will take the
packages from the machine with the management server. Otherwise, the software will take the
packages from the machine with the console.
If the installation packages are not present in this folder (or in another folder that you will be able to
specify during the installation), get them as follows.
How to get packages for Windows
1. Start the Acronis Backup & Recovery 11.5 setup program on the machine from which the
packages are to be taken by the software.
2. Click Install Acronis Backup & Recovery 11.5.
3. Accept the terms of the license agreement.
4. Click Modify.
5. Select the Components for Remote Installation check box and click Next.
6. Follow the on-screen instructions.
How to get packages for Linux
Download the required installation files (.i686 or .x86_64) from the Acronis Web site and put them
on the machine from which they are to be taken by the software.
If you are planning to install Acronis components on both Windows and Linux machines, put the
packages for Linux into the directory where the packages for Windows are. This will help you
configure installation of Acronis components on Windows and Linux machines at the same time.
2.3.2
Preparation
On machines running Windows
1. For successful installation on a remote machine running Windows XP or later, the option Control
panel > Folder options > View > Use simple file sharing (for Windows XP) or Control panel >
Folder options > View > Use Sharing Wizard (in Windows Vista or later) must be disabled on that
machine.
2. For successful installation on a remote machine running Windows Vista or later, User Account
Control (UAC) must be disabled. To access this option, go to Control panel > User Accounts >
Change User Account Control Settings.
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3. File and Printer Sharing must be enabled on the remote machine. To access this option:

On a machine running Windows XP with Service Pack 2 or Windows 2003 Server: go to
Control panel > Windows Firewall > Exceptions > File and Printer Sharing.

On a machine running Windows Vista, Windows Server 2008, or Windows 7: go to Control
panel > Windows Firewall > Network and Sharing Center > Change advanced sharing
settings.
4. Acronis Backup & Recovery 11.5 uses TCP ports 445 and 25001 for remote installation. Also, it
uses TCP port 9876 for remote installation and for communication between the components.
Port 445 is automatically opened when you enable File and Printer Sharing. Ports 9876 and
25001 are automatically opened through Windows Firewall. If you use a different firewall, make
sure that these three ports are open (added to exceptions) for both incoming and outgoing
requests.
After the remote installation is complete, you can remove ports 445 and 25001 from exceptions.
Port 25001 is automatically closed through Windows Firewall. Port 9876 needs to remain open.
On machines running Linux
1. Check that each of the machines meets the prerequisites for local installation of Agent for Linux
(p. 38), except for the "Installation files" step.
2. Make sure that TCP port 22 is opened and that the SSH daemon is running on each of the
machines. After the remote installation is complete, you can close the port and stop the SSH
daemon.
3. Open TCP port 9876 on each of the machines. Acronis Backup & Recovery 11.5 uses this port for
communication between the components; therefore, it must remain open for both incoming and
outgoing requests.
2.3.3
Installation procedure
Do the following to install components of Acronis Backup & Recovery 11.5 remotely:
1. Start the remote installation in any of these ways:

From the management console: Start the management console. On the Tools menu, click
Install Acronis components.
When adding one or more machines to the management server: Connect the management
console to the management server. On the Actions menu, click Add a machine to AMS or
Add multiple machines.
2. Specify the machines where the components are to be installed (p. 47). When adding a single
machine to the management server, just specify that machine's name or IP address, and the
credentials of an account with administrative privileges on that machine.
3. Specify the components that you want to install (p. 48). Please keep in mind that the component
features, such as Deduplication, cannot be installed if the main component is not installed or
selected for installation.
4. If prompted, specify one or more of the following parameters depending on your component
selection:



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License keys for the components that will be installed (p. 48).
Installation options:

Credentials for the agent service (p. 20). By default, the setup program will create a
dedicated user account for the service.

Whether to allow the restart of the remote machine.
Copyright © Acronis International GmbH, 2002-2012.


Whether to register the machines on the management server.
Whether the machines will participate in Acronis Customer Experience Program (CEP).
5. On the summary page, review the list of machines where the components will be installed, the
components that will be installed, and the installation settings for those components. Click
Proceed to start the installation.
Once the installation starts, the program displays the names of the machines on which the
components are being installed.
Update
To update one or more components on a remote machine, repeat the installation procedure.
2.3.3.1
Specifying the list of machines
When adding multiple machines to the management server or when performing remote installation,
you need to specify the list of machines.
Adding machines
Use one or more of the following options to add machines to the list:
By IP/name
Type a machine name or IP address and specify the credentials of an account with
administrative privileges on it.
From network
Specify machines by browsing the network. You can select individual machines, as well as
entire workgroups or domains.
From Active
Directory
Specify machines by browsing an Active Directory domain.
From file
Import the list of the machines from a .txt or .csv file. The file should contain machine
names or IP addresses and they should be one machine per line.
This option is available only if the machine with the management console is a member of
that domain.
Example:
Machine_name_1
Machine_name_2
192.168.1.14
192.168.1.15
From RHEV
environment
Specify machines by connecting to a Red Hat Enterprise Virtualization Manager. Provide
the credentials of the account with the access rights on the RHEV Manager. Be sure to also
specify the domain name (DOMAIN\Username or Username@domain).
From the list of RHEV machines, select the machines you want to add.
By application
Specify machines on which certain applications are installed. Use the Servers and clusters
found filter to show the machines that have an application you need to back up.
This option is available only when adding machines to the management server. The
management server must be a member of a domain, and you can only select machines
from that domain.
Specifying credentials
For each of the machines, specify the credentials of an account with administrative privileges on that
machine. Or you can specify a universal account that has administrative privileges on all of the
machines. Enter the account credentials for one machine and click Apply to all machines.
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Note. For a machine which is a domain controller in an Active Directory domain, you must specify the name of
that domain together with the user name. For example: MyDomain\Administrator
Detecting agents
Once you specify the machines to add to the management server, Acronis Backup & Recovery 11.5
detects the machines on which agents are not yet installed. We recommend that you wait until the
detection is complete.
To cancel the detection, click Cancel status detection. In this case, agents will be installed only on the
machines where the detection was completed. Of the machines where the detection was canceled,
only the machines with an agent already installed will be added to the management server.
2.3.3.2
Specifying the components for remote installation
By default, the software takes the installation packages from the folder
%CommonProgramFiles%\Acronis\RemoteInstaller\<product build number>.
If the console is connected to the management server, the software will take the packages from the
machine with the management server. Otherwise, the software will take the packages from the
machine with the console.
To take the packages from a different location, click Change components source. You have the
following options:


From the registered components. The default location.

In the following location. Specify a local or network folder where you extracted the installation
packages. If prompted for credentials, specify the user name and password.
On removable media. The software will search for the installation packages on removable media
such as CD, DVD, BD, or USB flash drive.
For more information about how to get the installation packages, refer to "Prerequisites" (p. 45).
Components that cannot be installed remotely
You cannot install the following components by using remote installation:






Acronis Backup & Recovery 11.5 Agent for Microsoft Exchange Server
Acronis Backup & Recovery 11.5 Agent for VMware vSphere ESX(i) (Windows)
Acronis Backup & Recovery 11.5 Management Server
Acronis Backup & Recovery 11.5 Storage Node
Acronis Backup & Recovery 11.5 Components for Remote Installation
Acronis PXE Server
2.3.3.3
Specifying the license keys
When installing components that require licenses, you need to provide license keys or choose
installation without license keys.
You can provide trial license keys, full license keys, or their combination.
About installation without license keys
This option is available only for machines running Windows. An agent installed without a license key
can back up only to Acronis Online Backup Storage.
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Prior to backing up to the online storage, you need to buy a subscription to the online backup service
and activate the subscription on the machine(s) you want to back up. Please do not try to import the
subscription keys to Acronis License Server or type them in the installation wizard windows.
Selecting whether to use licenses
Select one of the following:

Specify license keys manually. You will be able to type the license keys or import them from a
text file.
When you add machines to the management server, this option is not available.

Use licenses from the following license server. Specify the name or IP address of the license
server or the management server and provide access credentials for the server.
When you add machines to the management server, the software automatically selects the
license server used by the management server. You cannot change it.

Back up to Acronis Online Backup Storage only. No license key is needed.
This option is not available if a Linux machine is selected for the remote installation.
After you click Next, the software automatically assigns the available licenses to the components.
Viewing and changing the assignment of licenses
The Licensing window shows how many licenses are required and the number of deficient licenses.
To add one or more licenses, click Add license. You will be able to type the license keys or import
them from a text file.
To view or change the assignment of licenses, click View license mapping. In the License Mapping
window, you can set up which component will use which license, as follows:
1. Click a machine in the Machines list.
2. Under Components, examine which components on the machine require licenses.
3. Under Used Licenses, assign or reassign the licenses for these components by selecting or
clearing the corresponding check boxes.
2.4
Installation of Agent for ESX(i)
Agent for ESX(i) enables backup and recovery of ESX(i) virtual machines without installing agents into
the guest systems.
The agent is delivered in two versions:


Agent for ESX(i) (Virtual Appliance) can be imported or deployed to a VMware ESX(i) host.
For off-loaded backup, Agent for ESX(i) (Windows) can be installed on a machine running
Windows.
Preparation
We highly recommend that you install Acronis Backup & Recovery 11.5 Management Server prior to
the Agent for ESX(i) installation. During the agent installation, specify the management server each
time you are asked to register the agent or prompted for a license server (unless you chose to use a
separately installed license server).
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Agent for ESX(i) (Virtual Appliance)
There are three methods of installing Agent for ESX(i) (Virtual Appliance):

Importing (p. 52) to a ESX(i) host as an OVF template.
Use this method for troubleshooting purposes or if you cannot install Acronis Backup & Recovery
11.5 Management Server for some reason.

Deployment from Acronis Backup & Recovery 11.5 Management Server to a specified host or
cluster.
Connect the console to the management server. In the Navigation tree, right click Virtual
machines, then click Deploy Agent for ESX(i). Refer to the context help for further instructions.

Automatic deployment from Acronis Backup & Recovery 11.5 Management Server.
This is the easiest method. It is recommended in most cases. Connect the console to the
management server. In the Navigation tree, right click Virtual machines, and then click Configure
VMware vCenter integration. Specify the vCenter Server, and then enable Automatic
deployment. Any time a virtual machine is selected for backup but the agent is not installed on
its host, the Virtual Appliance will be automatically deployed on the host when the backup starts.
Agent for ESX(i) (Windows)
If your production ESX(i) hosts are so heavily loaded that running the virtual appliances is not
desirable, consider installing Agent for ESX(i) (Windows) on a physical machine outside the ESX
infrastructure.
If your ESX(i) uses a SAN attached storage, install the agent on a machine connected to the same
SAN. The agent will back up the virtual machines directly from the storage rather than via the ESX(i)
host and LAN. This capability is called a LAN-free backup.
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The diagram below illustrates a LAN-based and a LAN-free backup. LAN-free access to virtual
machines is available if you have a fibre channel (FC) or iSCSI Storage Area Network. To completely
eliminate transferring the backed up data via LAN, store the backups on a local disk of the agent's
machine or on a SAN attached storage.
Agent for ESX(i) (Windows) can be installed on any machine that runs Windows and meets the
system requirements (p. 13). Follow the instructions described in the "Interactive installation in
advanced editions" (p. 17) section.
During installation, specify the vCenter Server or ESX(i) Server whose virtual machines the agent will
back up.
You will be able to set or change this setting at a later time. To access this setting after the agent has
been installed, connect the console to the machine with the agent and select from the top menu
Options > Machine options > Agent for VMware vSphere ESX(i) (Windows).
Providing licenses
None of the installation methods results in consuming a license. The licenses will be required later.
Once you configure the first backup of virtual machines, one license will be assigned to each ESX(i)
Server that hosts a machine selected for backup.
If you have n ESX(i) servers, it is recommended that you purchase n Virtual Edition licenses and
import them to the license server or to the management server before configuring the first backup. If
you are planning to add more virtualization servers to your environment, upload a few more licenses
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in advance. This will ensure uninterrupted operation of your backup plans even if machines included
in it migrate to a new server.
2.4.1
Importing Agent for ESX(i) (Virtual Appliance)
Use this method for troubleshooting purposes or if you cannot install Acronis Backup & Recovery
11.5 Management Server for some reason. In all other cases, please follow the instructions provided
in the previous section.
2.4.1.1
Step 1: Extracting the OVF template
1. On a machine running Windows, start the Acronis Backup & Recovery 11.5 setup program.
2. Click Extract installation files. Then, in the list of installation packages, select the Agent for ESX(i)
Virtual Appliance (AcronisVirtualAppliance.msi) check box.
Tip: Alternatively, you can click Install Acronis Backup & Recovery 11.5, select the I want to
manually select the Acronis components... check box, and then select the Agent for ESX(i)
(Virtual Appliance) check box in the list of components. Complete the installation and skip steps
3 and 4.
3. In Extract to, specify the folder to which you want to extract the virtual appliance's installation
package, and then click Extract.
4. Run the installation package.
After the installation is complete, the virtual appliance's files will be located in the folder
%ProgramFiles%\Acronis\ESXAppliance. Share this folder for read, if you run the vSphere Client on a
different machine.
2.4.1.2
Step 2: Deploying the OVF template
1. Start the vSphere Client and log on to the ESX(i) server.
2. On the File menu, point to Deploy OVF Template. Follow the Deploy OVF Template wizard.
Tip. In VMware Infrastructure, point to Virtual Appliance, and then click Import. Follow the
Import Virtual Appliance wizard.
3. In Source, select Deploy from File, and then specify the path to the virtual appliance's OVF
package—normally: %ProgramFiles%\Acronis\ESXAppliance.
4. Review the OVF Template Details and click Next.
5. In Name and Location, type the name for the appliance or leave the default name
AcronisESXAppliance.
6. In Network mapping, select the bridged mode for the network adapter.
7. In Datastore, leave the default datastore unless it does not have enough space for the virtual
appliance. In this case, select another datastore. Skip this step if there is only one datastore on
the server.
8. Review the summary and then click Finish. After the successful deployment is reported, close the
progress window.
2.4.1.3
Step 3: Configuring the virtual appliance
1. Starting the virtual appliance
In the vSphere Client, display the Inventory, right-click the virtual appliance's name, and then
select Power > Power On.
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Select the Console tab. The virtual appliance welcome screen tells you what to do next. Click
Close. You will be able to access this screen at any time by clicking the help button in the virtual
appliance GUI.
You are taken to the Acronis Backup & Recovery 11.5 Agent for VMware vSphere ESX(i) screen
where you continue the agent configuration.
2. Time zone
Under Virtual machine, in Time zone, click Change and select the time zone for the location
where the management console is installed.
An ESX(i) server always works in the GMT time zone. When being imported, a virtual appliance
inherits the GMT time zone from the server. If the console works in another time zone, you need
to synchronize the virtual appliance with the console to ensure that the tasks scheduled with the
console run at the appropriate time.
3. vCenter/ESX(i)
Under Agent options, in vCenter/ESX(i), click Change and specify the vCenter Server name or IP
address. The agent will be able to back up and recover any virtual machine managed by the
vCenter Server.
If you do not use a vCenter Server, specify name or IP address of the ESX(i) host whose virtual
machines you want to back up and recover. Normally, backups run faster when the agent backs
up virtual machines hosted on its own host.
Specify the credentials that the agent will use to connect to the vCenter Server or ESX(i). We
recommend that the account have the necessary privileges for backup and recovery on the
vCenter Server or ESX(i). You can click Check connection to ensure the access credentials are
correct.
The virtual appliance is ready to work. In addition, you can change the following settings:

Network settings
The agent's network connection is configured automatically by using Dynamic Host Configuration
Protocol (DHCP). To change the default configuration, under Agent options, in eth0, click Change
and specify the desired network settings.

Local storages
You can attach an additional disk to the virtual appliance so the Agent for ESX(i) can back up to
this locally attached storage. Such backup is normally faster than a backup via LAN and it does
not consume the network bandwidth.
The virtual disk size must be at least 10 GB. Add the disk by editing the settings of the virtual
machine and click Refresh. The Create storage link becomes available. Click this link, select the
disk and specify a label for it.
Be careful when adding an already existing disk. Once the storage is created, all data previously contained
on this disk will be lost.
2.4.1.4
Step 4: Adding the virtual appliance to the management server
The minimum set of components that enables backing up virtual machines from a host includes the
management console, the license server and the agent. With this set, you can back up and recover
virtual machines using the direct console-agent connection.
However, Acronis highly recommends that you install and use Acronis Backup & Recovery 11.5
Management Server, even if you have only one ESX(i) host. The management server lets you easily
deploy and update agents, set up and monitor backups of your virtual machines. If, for better
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performance, you configure several agents to manage the same host, the management server will
automatically distribute virtual machines between the agents. This is necessary to equalize the
agents' load and to avoid a conflict of snapshots which may occur if two agents try to back up a
virtual machine simultaneously.
If you are planning to use the management server, register the virtual appliance on the server.
To add the virtual appliance to the management server
1. Start Acronis Backup & Recovery 11.5 Management Console.
2. Connect the management console to the virtual appliance using the IP address displayed in the
virtual appliance console.
3. Select Options > Machine options > Machine management from the top menu.
4. Select Centralized management and specify the management server IP/name. Click OK.
5. Specify the user name and password for the management server administrator's account. Click
OK.
Alternatively, you can add the appliance to the management server on the server's side.
2.4.2
Updating Agent for ESX(i) (Virtual Appliance)
Update from the management server
This update method applies only to those virtual appliances that are registered on the management
server. This method is preferable to the manual procedure described later in this section, because all
configuration settings (local backup plans, centralized backup plans and group membership) related
to the virtual machines managed by the agent will be preserved in this case.
Prerequisites
Acronis Backup & Recovery 11.5 Management Server uses TCP ports 443, 902, and 9876 for
operations with Agent for ESX(i) (Virtual Appliance). Make sure that the management server can
access the vCenter Server and the ESX(i) hosts through these ports:

If the management server uses a custom firewall, make sure that this firewall does not block
outgoing connections through these ports. Windows Firewall is configured automatically by
Acronis Backup & Recovery 11.5.

If the traffic from the management server goes through a router or a similar network device,
make sure that the device does not block this traffic.
No special configuration is required on the vCenter Server or the ESX(i) hosts themselves.
To update the virtual appliances from the management server
1. Update the management console and the management server.
2. Connect the console to the management server.
3. In the Navigation tree, right-click the group that has the same name as the vCenter Server. If
VMware vCenter integration is not enabled, right-click Virtual machines.
4. Click Update Agent for ESX(i).
5. Select the agents that you want to update. Agents that are already of the latest version are
unavailable for selection.
6. Click Update Agent for ESX(i).
The virtual appliances will be updated; the agents' configuration settings will be preserved.
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Manual update
Manual update of the virtual appliance involves installing a new appliance and deleting the old one.
Use this method only if updating from the management server is not possible for some reason.
After manually updating the virtual appliance, you will have to re-create local backup plans that
existed on the appliance.
To update the virtual appliance (VA) manually
1. Install and configure the new VA, as described in "Importing Agent for ESX(i) (Virtual Appliance)"
(p. 52).
2. Delete (p. 61) the old virtual appliance from the ESX(i) server.
3. [Optional] Re-create local backup plans that previously existed on the VA if you want to continue
using them.
4. [Optional] Re-establish the machines' membership in dynamic groups that use the All VMs
backed up by agent criterion. To do this, specify the updated VA as a criterion for the group.
Details. The machines' membership in such dynamic groups is lost because the old VA is removed
from the management server during update.
You do not need to re-add either static or dynamic custom groups to the centralized backup plans. As
soon as the machines' membership in the groups is re-established, the appropriate backup plans will
continue protecting the machines.
2.5
Installation of Agent for Hyper-V
Agent for Hyper-V enables you to back up and recover virtual machines from a Hyper-V host without
installing agents on the virtual machines.
Preparation
Licenses. Make sure that you have a sufficient number of licenses for Virtual Edition. You need one
license per Hyper-V host. If you have a Hyper-V cluster (also called a failover cluster), we recommend
obtaining licenses for each node of the cluster.
Management server. We recommend installing Acronis Backup & Recovery 11.5 Management Server
and importing the licenses. If you have a Hyper-V cluster, installing the management server will
enable you to back up clustered virtual machines whatever node they are running on.
Installation
Install the agent on the Hyper-V host. In a Hyper-V cluster, install the agent on each node of the
cluster.

In Windows 2008/2008 R2, you can install the agent from the setup program (p. 17). Select the
Back up this machine's data check box and follow the on-screen instructions.

In Microsoft Hyper-V Server 2008/2008 R2, you can install the agent remotely (p. 44).
When installing the agent, provide the license key, either manually, or by specifying the management
server or the license server.
If prompted for the Acronis Managed Machine Service (agent) account, specify an account of a
domain user who has administrative privileges on all nodes of your Hyper-V cluster. With this
account the agent will be able to access virtual machines on any of the nodes. Alternatively, you can
choose to create a new account for the agent. Then, when creating centralized backup plans or
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recovery tasks, you will need to specify credentials for the domain account with the necessary
privileges.
If you installed the management server, choose to register the agent on it during installation.
2.6
Installation of Agent for Exchange
Agent for Exchange enables data protection of Microsoft Exchange servers.
Preparation
Licenses. Make sure that you have a sufficient number of licenses. You need one license per
Exchange server. If you have an Exchange cluster, we recommend obtaining licenses for each node of
the cluster. Agent for Exchange requires either of the following licenses to work:


Acronis Backup & Recovery 11.5 for Microsoft Exchange Server.
Acronis Backup & Recovery 11.5 Advanced Server SBS Edition.
Requirements. Make sure that the Exchange server meets the following requirements:

For Microsoft Exchange Server 2003 SP2: Hotfix http://support.microsoft.com/kb/908072 must
be installed.

For Microsoft Exchange Server 2007/2010: The MAPI Client and Collaboration Data Objects
(version 1.2.1) package must be installed. To download and install this package, visit
http://www.microsoft.com/download/en/details.aspx?id=6248.

The Exchange writer for VSS must be turned on. In Windows Small Business Server 2003, the
writer is turned off by default. For instructions on how to turn it on, see the following Microsoft
Knowledge Base article http://support.microsoft.com/kb/838183/.
Which setup program to choose?
Agent for Exchange is included in the setup programs of both the stand-alone and advanced editions
of Acronis Backup & Recovery 11.5. The functionality provided by the agent is the same in both setup
programs. However, certain advanced features can be used only in combination with components of
the advanced Acronis Backup & Recovery 11.5 editions. Here are some tips to help you choose
between a stand-alone and an advanced configuration.

Setup program for stand-alone editions of Acronis Backup & Recovery 11.5
Recommended for backing up Exchange data in simple Exchange organizations having a standalone Exchange server that hosts all Exchange services and data.

Setup program for the advanced editions of Acronis Backup & Recovery 11.5
Recommended for large Exchange organizations where multiple Exchange servers are integrated
into a cluster. The following features can be used only in advanced Acronis Backup & Recovery
11.5 configurations:
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
Comprehensive protection of Exchange clusters
Requires installation of Acronis Backup & Recovery 11.5 Management Server and installation
of Agent for Exchange on each cluster node.

Using the Express full backup method
Requires installation of Acronis Backup & Recovery 11.5 Management Server and Acronis
Backup & Recovery 11.5 Storage Node. Requires installation of the "Express backup and
deduplication" add-on to Agent for Exchange.
Copyright © Acronis International GmbH, 2002-2012.
The "Express backup and deduplication" add-on is purchased separately. You do not need to
purchase and install this add-on if Agent for Windows and its deduplication add-on are
already installed on your Exchange server.
Installation from the setup program for stand-alone editions
Run the setup program and follow the on-screen instructions.
Installation from the setup program for advanced editions
Remote installation of Agent for Exchange is not possible, because the agent setup has certain requirements
that can be checked in the local interactive installation mode only.
Installing agent on Exchange server
1. Run the setup program.
2. Proceed to the window where you are asked how you want to use this machine and select the
Back up this machine's data check box.
3. Follow the on-screen instructions (p. 17).
Details. When prompted, provide the license key manually or by specifying the management
server or the license server. If you have the "Express backup and deduplication" key, provide it as
well.
If you installed the management server, choose to register Agent for Exchange on it during
installation.
Installing agents on Exchange cluster nodes
To back up data in an Exchange cluster, install the agent on each node of the cluster. When installing
the agent on a cluster node, specify an existing account of a domain user for the agent service. With
this account, the agent will be able to access the clustered data on any of the nodes. The account
must have administrative privileges on each of the cluster nodes.
To specify the account for the agent service at installation:
1. Run the setup program.
2. Proceed to the window where you are asked how you want to use this machine and select the I
want to manually select the Acronis components and customize the installation process check
box.
3. In the components selection window, select Agent for Exchange.
4. When prompted, provide the license key manually or by specifying the management server or
the license server. If you have the "Express backup and deduplication" key, provide it as well.
5. Follow the on-screen instructions.
Details. When prompted to assign logon accounts to the Acronis services, in Acronis Managed
Machine Service (agent), select Use an existing account and specify the account that has
administrative privileges on each of the cluster nodes. Alternatively, you can choose to create a
new account for the agent. Then, when creating centralized backup plans or recovery tasks, you
will need to specify credentials for the domain account that has the necessary privileges.
If you installed the management server, choose to register Agent for Exchange on it during
installation.
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3 Checking for software updates
Each time you start the management console, Acronis Backup & Recovery 11.5 checks whether a
new version of the software is available on the Acronis Web site. If so, the software provides a link
for downloading a setup program of the new version.
To check for updates manually, start the management console and then click Help > Check for
updates. In that window, you can also disable the automatic checks for updates.
Another way to enable or disable the automatic checks for updates is to configure Acronis
Administrative Template. In this case, the parameter value set in the administrative template will
supersede the setting in the Check for updates window. For more details, see "Parameters set
through administrative template" in the product Help or the User Guide.
For information about updating Acronis Backup & Recovery 11.5, see the "Update" section (p. 25)
(for local installation in Windows) or the corresponding installation section (for other ways of
installation).
4 Uninstalling Acronis Backup & Recovery 11.5
This section describes uninstallation of Acronis Backup & Recovery 11.5.
4.1
Uninstalling advanced editions of Acronis Backup &
Recovery 11.5
When you uninstall a component that uses a license on Acronis License Server, the license remains
assigned to the machine. If you want to use this license for a different machine, revoke the license
manually.
4.1.1
Uninstallation in Windows
4.1.1.1
Interactive uninstallation
To uninstall Acronis Backup & Recovery 11.5 or its components, we recommend using the following
procedures instead of the Add or Remove Programs or Programs and Features tool of Windows.
To uninstall all components of Acronis Backup & Recovery 11.5
1. Click Start -> All Programs -> Acronis -> Uninstall Acronis Backup & Recovery 11.5.
2. To delete associated information (see later in this topic), select the Remove the product's log,
tasks, vaults and configuration settings check box.
3. Click Remove.
To uninstall individual components or features of Acronis Backup & Recovery 11.5
1.
2.
3.
4.
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Start the Acronis Backup & Recovery 11.5 setup program.
Click Install Acronis Backup & Recovery 11.5.
Click Modify.
Clear the check boxes next to the names of the components or features that you want to
uninstall.
Copyright © Acronis International GmbH, 2002-2012.
5. To delete associated information (see later in this section), select the Remove the product's log,
tasks, vaults and configuration settings check box.
Deleting associated information
If you are planning to reinstall a component at a later time, you may want to keep its associated
information.
If instead you want to delete this information, select the Remove the product's log, tasks, vaults and
configuration settings check box. As a result, the following information will be deleted:

When uninstalling Acronis Backup & Recovery 11.5 Agent for Windows: the log and tasks of the
agent

When uninstalling Acronis Backup & Recovery 11.5 Management Server: the management server
databases, which store the configuration of centralized backup plans, the operation log, and
statistics

When uninstalling Acronis Backup & Recovery 11.5 Storage Node: the log and tasks of the
storage node
4.1.1.2
Unattended uninstallation
To uninstall a component or feature of Acronis Backup & Recovery 11.5 in the unattended mode, you
need to run the msiexec utility. This utility uses the corresponding installation package (an .msi file).
To uninstall a component or feature
1. Extract the corresponding installation package to a folder or a network share.
2. Run the following command (here, the installation package is assumed to be
AcronisAgentWindows.msi, saved in the \\myserver\share network share):
msiexec /uninstall \\myserver\share\AcronisAgentWindows.msi /qb
Uninstalling an agent
When you uninstall an agent, we recommend first uninstalling its features, then the agent itself and
then the Acronis Backup & Recovery 11.5 Agent Core component.
For example, if the agent is installed with the Universal Restore feature, run uninstallation
commands in the following order:
msiexec /uninstall \\myserver\share\AcronisUniversalRestore.msi /qb
msiexec /uninstall \\myserver\share\AcronisAgentWindows.msi /qb
msiexec /uninstall \\myserver\share\AcronisAgentCore.msi /qb
Uninstalling the license server
If you need to uninstall the Acronis License Server, you should do so after uninstalling all agents that
use it. Also keep in mind that the license server may be used by other Acronis products.
The license server is integrated with the management server. To uninstall the management server,
run the following command (change the path if needed):
msiexec /uninstall \\myserver\share\AcronisManagementServer.msi /qb
To uninstall the license server installed as a separate component, run the following command
(change the path if needed):
msiexec /uninstall \\myserver\share\AcronisLicenseServer.msi /qb
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Copyright © Acronis International GmbH, 2002-2012.
4.1.1.3
Remote uninstallation
The remote uninstallation is performed by using the remote_uninstaller.exe utility. It allows
you to uninstall all Acronis Backup & Recovery 11.5 components from the specified machines running
Windows. The logs, tasks, vaults, and configuration settings on the machines remain intact.
The utility is available on any Windows machine where Acronis Backup & Recovery 11.5
Management Console or Acronis Backup & Recovery 11.5 Management Server is installed. The path
to the utility is as follows:

In a 32-bit version of Windows:
%CommonProgramFiles%\Acronis\BackupAndRecovery\Common

In a 64-bit version of Windows:
%CommonProgramFiles(x86)%\Acronis\BackupAndRecovery\Common
Preparation
Preparatory steps on each of the machines are the same as for remote installation (p. 45).
Running the utility
In the command line, type the full path to the utility and the full path to a text file with the list of
required machines.
Each line of the specified file must contain information about one machine in the following format:
<machine IP address or hostname>;<user name>;<password>
Example
"%CommonProgramFiles%\Acronis\BackupAndRecovery\Common\remote_uninstaller.exe"
C:\machines_list.txt
where the file machines_list.txt contains the following lines:
10.200.200.10;usr5;123456
10.200.200.15;admin25;"654 321"
When you run the utility, it shows whether the uninstallation process has started successfully on
each machine. The utility does not report whether the uninstallation has been successful or not.
4.1.2
Uninstallation in Linux
To uninstall all components of Acronis Backup & Recovery 11.5
Do the following as the root user:
1. Run the following commands to uninstall Acronis Backup & Recovery 11.5 components:
# /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall
# /usr/lib/Acronis/BootableComponents/uninstall/uninstall
# /usr/lib/Acronis/BackupAndRecoveryConsole/uninstall/uninstall
2. Run the following command to delete the source files of the SnapAPI module:
# rm -rf /usr/src/snapapi*
To uninstall all components in the unattended mode, run each of the ./uninstall commands with the
-a parameter.
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Copyright © Acronis International GmbH, 2002-2012.
4.2
Deleting ESX(i) Virtual Appliance
Acronis Backup & Recovery 11.5 Management Server provides an easy way to remove Agent for ESX(i) from ESX
or ESXi servers. You might generally prefer that method to the procedure described later in this section.
Connect the console to the management server. In the Navigation tree, right-click Virtual machines, then click
Remove Agent for ESX(i). Refer to the context help for further instructions.
You may need to manually delete the Agent for ESX(i) (Virtual Appliance), or VA, in the following
cases:
 The VA is not registered on the management server.
 You are not using vCenter Server or integration with vCenter Server is not enabled.
 The VA is corrupted.
To remove Agent for ESX(i) (Virtual Appliance) manually
1. Start VMware vSphere Client and log on to the ESX(i) host or to vCenter Server.
2. Power off the VA.
3. If the VA uses a locally attached storage on a virtual disk, and you want to preserve data on that
disk, do the following:
a. Right-click the VA, and then click Edit Settings.
b. Select the disk with the storage, and then click Remove. Under Removal Options, click
Remove from virtual machine.
c. Click OK.
As a result, the disk remains in the datastore. You can attach the disk to another VA.
4. Right-click the VA, and then click Delete from Disk.
5. Remove the VA from the management server. Skip this step if the appliance is not registered on
the management server or has been already removed.
To remove the VA, connect to the management server, right-click the VA in the All physical
machines list, and then click Delete machine from AMS.
4.3
Deleting Acronis Secure Zone
Uninstallation of Acronis Backup & Recovery 11.5 does not affect Acronis Secure Zone and its
contents. You will still be able to recover data from Acronis Secure Zone on booting from bootable
media.
If you need to delete Acronis Secure Zone, perform the following steps in the operating system
(before the agent uninstallation) or under bootable media.
To delete Acronis Secure Zone
1. On the Actions menu, click Manage Acronis Secure Zone.
2. In the Delete Acronis Secure Zone window, select volumes to which you want to add the space
freed from the zone and then click OK.
If you select several volumes, the space will be distributed proportionally to each partition. If you
do not select any volume, the freed space becomes unallocated.
After you click OK, Acronis Backup & Recovery 11.5 will start deleting the zone.
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Copyright Statement
Copyright © Acronis International GmbH, 2002-2012. All rights reserved.
“Acronis” and “Acronis Secure Zone” are registered trademarks of Acronis International GmbH.
"Acronis Compute with Confidence", “Acronis Startup Recovery Manager”, “Acronis Active Restore”
and the Acronis logo are trademarks of Acronis International GmbH.
Linux is a registered trademark of Linus Torvalds.
VMware and VMware Ready are trademarks and/or registered trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
Windows and MS-DOS are registered trademarks of Microsoft Corporation.
All other trademarks and copyrights referred to are the property of their respective owners.
Distribution of substantively modified versions of this document is prohibited without the explicit
permission of the copyright holder.
Distribution of this work or derivative work in any standard (paper) book form for commercial
purposes is prohibited unless prior permission is obtained from the copyright holder.
DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Third party code may be provided with the Software and/or Service. The license terms for such thirdparties are detailed in the license.txt file located in the root installation directory. You can always find
the latest up-to-date list of the third party code and the associated license terms used with the
Software and/or Service at http://kb.acronis.com/content/7696
Acronis patented technologies
Technologies used in this product are covered by the following patents: U.S. Patent # 7,047,380; U.S.
Patent # 7,246,211; U.S. Patent # 7,318,135; U.S. Patent # 7,366,859; U.S. Patent # 7,636,824; U.S.
Patent # 7,831,789; U.S. Patent # 7,886,120; U.S. Patent # 7,934,064; U.S. Patent # 7,949,635; U.S.
Patent # 7,979,690; U.S. Patent # 8,069,320; U.S. Patent # 8,073,815; U.S. Patent # 8,074,035.
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Copyright © Acronis International GmbH, 2002-2012.
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