Hosted Call Recording as a Managed Service

HOSTED CALL RECORDING
Hosted Call Recording
as a Managed Service
Supporting the ITSP / CLEC
CALL RECORDING FOR:
CALL CENTERS
FINANCIAL SERVICES
LEGAL SERVICES
EMERGENCY SERVICES
LAW ENFORCEMENT
EDUCATIONAL INSTITUTIONS
STATE & LOCAL GOVERNMENT
Your clients need excellent communications functionality — it’s
fundamental for every serious business. But don’t expect them
to put hardware and software on their premises. That’s not their
business. They look for communications services they can simply
use like other utilities, leaving the equipment and the management
to you.
If you offer remotely-hosted IP-based telephony services to any
type of business or institution, you need to include comprehensive
call recording as a service option. Now you can. Deliver the best
— with SIP PRINT HOSTED.
EVERY BUSINESS:
ƒƒ TRAINING PURPOSES
ƒƒ QUALITY ASSURANCE
ƒƒ CUSTOMER SATISFACTION
MONITORING
ƒƒ LEGAL / COMPLIANCE
REQUIREMENTS
SIP PRINT HOSTED is the award-winning call recording solution
adapted to the needs of the ITSP. Rack mount SIP PRINT HOSTED
call recording servers in the same data center or NOC where you
host your telephony applications. Using a simple web interface, you
can configure each customer’s environment in a private workspace.
Users can login to their environment over a secure connection and
view only their calls. Easy and powerful.
A single SIP PRINT HOSTED server supports up to 200 seats, and
is clusterable for scalability. Hot-swappable RAID hard drives and
redundant power supplies deliver enterprise-class call recording
performance.
Fully SIP-compliant
The easy add-on to every
hosted voice environment that
drives additional revenue.
SIP Print Inc.
n
866.655.3555
n
ƒƒ SYSTEM-LEVEL RECORDING OF
SIP-BASED VOIP CALLS
ƒƒ SUPPORTS UP TO 200 SEATS PER
APPLIANCE
ƒƒ NO INTEGRATION WITH IP PBX OR
HANDSETS REQUIRED
ƒƒ NO LOGGER PATCHES
ƒƒ CERTIFIED WITH ALL OF THE LEADING
PHONE SYSTEMS
ƒƒ TURN-KEY SERVER FOR EASY
INSTALLATION & MANAGEMENT
sales@sipprint.com
n
www.sipprint.com
HOSTED CALL RECORDING
SIP PRINT HOSTED enables an ITSP or CLEC to virtualize call recording across their entire
customer base with a quick-to-install and simple-to-operate call recording service platform.
The server can be purchased outright and users licensed on a periodic basis, or the entire
environment can be rolled into a subscription fee.
SOFTWARE LICENSING
ƒƒ
ƒƒ
ƒƒ
ƒƒ
Number of seats supported: up to 200
Administrators: 1
Sub-Administrators: unlimited
Users: unlimited
CALL RECORDING / PLAYBACK FEATURES
ƒƒ Call recording in standard .WAV format
ƒƒ Call playback on standard media players
ƒƒ Windows Media Player
ƒƒ Adobe Media Player
ƒƒ Apple QuickTime
ƒƒ Search by User Name
ƒƒ Search by Area Code and Prefix
ƒƒ Extension and Name lookup
ƒƒ Caller ID
ƒƒ Fast Forward and Rewind
ƒƒ Time and Date stamping
ƒƒ Email-ready call file formats
ƒƒ Multiple manager access
ƒƒ Remote access & remote administration
ƒƒ Archive and audit trail
ƒƒ Column sort (on the fly)
ƒƒ Web-based GUI (supported on Internet
Explorer, Firefox & Safari)
APPLIANCE HARDWARE
ƒƒ Core 2 Quad series processor
ƒƒ Hot-swappable hard disk drives
(2TB total - 1.5TB - RAID 5)
ƒƒ Dual 10/100/1000 Ethernet ports
ƒƒ 1U rack-mountable chassis w/ mounting rails
ƒƒ Dimensions: 17.2”W x 1.7” H x 25.6”D
ƒƒ Gross weight: 40 lbs
ƒƒ UID button
ƒƒ System reset button
ƒƒ LEDs: power, HDD activity, network activity,
system overheat
ƒƒ 110V-250V auto-adjusting power supply
ƒƒ Operating temp: 10o - 35o C (50o - 95o F)
ƒƒ Storage temp: -20o - 70o C (-4o - 158o F)
ƒƒ Relative humidity: up to 90%, non-condensing
ƒƒ Dual hot-swappable power supplies
ƒƒ FCC Class B, UL listed, CUL listed, TUV certified,
EN 60950 / IEC 60950-Compliant, CCC certified
© 2012 SIP Print, Inc. All Rights Reserved.
SIP Print is a trademark of SIP Print, Inc.. All information in this document is
subject to change without notice, and neither SIP Print Inc. nor its affiliates
assume any responsibility for any errors contained herein.
PN DSHCR120113
SIP Print Inc.
n
866.655.3555
n
sales@sipprint.com
n
www.sipprint.com
Download PDF
Similar pages