User's Guide
for Topload Washers
TLW22C_SVG
Original Instructions
Keep These Instructions for Future Reference.
(If this machine changes ownership, this manual must accompany machine.)
www.speedqueen.com
Part No. 202956R2
October 2014
Front Matter
Front Matter
WARNING
Failure to install, maintain, and/or operate this machine according to the manufacturer's instructions
may result in conditions which can produce bodily injury and/or property damage.
W030
WARNING
For your safety and to reduce the risk of fire or an explosion, do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
W022
NOTE: The WARNING and IMPORTANT instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. It must be
understood that common sense, caution, and carefulness are factors which cannot be built into these washers. These factors MUST BE supplied by the person(s)
installing, maintaining, or operating the washer.
Always contact the distributor, service agent, or the manufacturer about any problems or conditions you do not understand.
Read all instructions before using washer.
This product uses FreeRTOS V7.2.0 (www.freertos.org).
Part No. 202956R2
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3
Product Registration
Product Registration
New owners of Alliance Laundry Systems equipment are encouraged to register their appliance to insure proper limited warranty
coverage. Register online at http://www.speedqueen.com/home/enus/support/product-registration.aspx or contact your dealer to
register your appliance. All information will be kept confidential and
will not be distributed to other parties.
Part No. 202956R2
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Table of Contents
Safety Information............................................................................. 6
Explanation of Safety Messages................................................................. 6
Important Safety Instructions....................................................................6
Operation......................................................................................... 8
Before Washing....................................................................................... 8
Loading the Washer.................................................................................. 8
Control Panel...................................................................................11
Digital Display....................................................................................... 11
Cycles................................................................................................. 11
Selections............................................................................................ 12
Options................................................................................................12
Status................................................................................................ 12
To Wash Clothes.................................................................................... 12
Manual Soaking......................................................................................13
Cycle Operation............................................................................... 14
Optional Features.................................................................................. 15
Clothing Care...................................................................................17
Clothing Concerns.................................................................................. 17
Maintenance................................................................................... 19
Cold Weather Care..................................................................................19
Care of Your Washer............................................................................... 19
Replacing Hoses.....................................................................................19
Filter Screens....................................................................................... 19
Vacations and Extended Non-Use.............................................................. 19
Preventative Maintenance....................................................................... 19
Reinstallation of Shipping Materials........................................................... 19
Motor Overload Protector....................................................................... 20
Troubleshooting............................................................................... 21
Contact Information............................................................................... 23
© Copyright 2014, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed written
consent of the publisher.
Part No. 202956R2
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5
Safety Information
Safety Information
Explanation of Safety Messages
•
•
Precautionary statements (“DANGER,” “WARNING,” and “CAUTION”), followed by specific instructions, are found in this manual
and on machine decals. These precautions are intended for the personal safety of the operator, user, servicer, and those maintaining
the machine.
•
DANGER
•
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
•
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or property damage.
•
•
Additional precautionary statements (“IMPORTANT” and “NOTE”)
are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to inform
the reader of specific procedures where minor machine
damage will occur if the procedure is not followed.
NOTE: The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is important but not hazard related.
Important Safety Instructions
•
•
•
Save These Instructions
•
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer, follow
these basic precautions:
W023
Part No. 202956R2
•
•
Read all instructions before using the washer.
Install the washer according to the INSTALLATION INSTRUCTIONS. Refer to the EARTH/GROUND INSTRUCTIONS in the INSTALLATION manual for the proper earth/ground connection of
the washer. All connections for water, drain, electrical power
and earth/ground must comply with local codes and be made by
licensed personnel when required. Do not do it yourself.
Do not install or store the washer where it will be exposed to
water and/or weather.
Do not add the following substances or textiles containing
traces of the following substances to the wash water: gasoline,
kerosene, waxes, cooking oils, vegetable oils, machine oils, drycleaning solvents, flammable chemicals, thinners or other flammable or explosive substances. These substances give off vapors that could ignite, explode or cause the fabric to catch on
fire by itself.
Under certain conditions, hydrogen gas may be produced in a
hot water system that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system
has not been used for such a period, before using a washing machine or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This
will release any accumulated hydrogen gas. THE GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN OPEN FLAME DURING
THIS TIME.
To reduce the risk of an electric shock or fire, DO NOT use an
extension cord or an adapter to connect the washer to the
electrical power source.
Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning the use of the appliance by a person responsible for their safety. This is a safety
rule for all appliances.
Cleaning and user maintenance shall not be made by children
without supervision.
Children less than three years should be kept away unless continuously supervised.
Do not reach into the washer if the washtub or agitator, if applicable, is moving.
Never operate the washer with any guards, panels and/or parts
removed or broken. DO NOT tamper with the controls or bypass
any safety devices.
Use your washer only for its intended purpose, washing clothes.
Always follow the fabric care instructions supplied by the garment manufacturer.
Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. To reduce the risk of poisoning or chemical burns, keep them out of the reach of children at
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
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Safety Information
•
•
•
•
•
•
•
•
all times (preferably in a locked cabinet). Heed all warnings or
precautions.
Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener
or product.
Lid MUST BE CLOSED any time the washer is to agitate or spin.
DO NOT bypass the lid switch by permitting the washer to agitate or spin with the lid open. A brake will stop the washtub
within seconds if the lid is opened during spinning. If the washtub does not stop when the lid is opened, remove the washer
from use and call the service person.
Be sure water connections have a shut-off valve and that fill
hose connections are tight. CLOSE the shut-off valves at the
end of each wash day.
Keep your washer in good condition. Bumping or dropping the
washer can damage safety features. If this occurs, have your
washer checked by a qualified service person.
Do not repair or replace any part of the washer, or attempt any
servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that
you understand and have the skills to carry out. ALWAYS disconnect the washer from electrical supply before attempting
any service.
Disconnect the power cord by grasping the plug, not the cord. If
the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
Before the washer is removed from service or discarded, remove the lid or door to the washing compartment.
Failure to install, maintain, and/or operate this washer according to the manufacturer’s instructions may result in conditions
which can produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT SAFETY INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be exercised
when installing, maintaining, or operating the washer.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do not understand.
Part No. 202956R2
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Operation
Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them inside out. One bobby pin, metal or plastic toy, nail or sharp object in a load can catch
laundry, cause tears and plug the pump. Facial tissue left in a pocket will produce extreme “lint”. A crayon or lipstick in a wash load
may cause stains that cannot be removed. Roll down cuffs and
shake out grass, sand and gravel.
1. Sort by Color: Separate items into loads of whites, darks, lights
and non-colorfast.
2. Sort by Fabric and Construction: Separate items into loads of
cottons/linens, permanent press, synthetics/blends/poly knits,
and delicates.
3. Sort by Temperature: Separate items into loads that can be
washed in cold, warm or hot water.
4. Sort by Type and Amount of Soil: Heavily soiled clothes will need
extra treatment. Lightly soiled clothes can become dingy if
washed with heavily soiled items.
5. Sort Lint “Shedders” From Lint “Receivers”: Some fabrics attract lint and should not be washed with lint-shedding loads.
Lint shedders are cottons, terry towels, chenille bedspreads,
rugs and clothes that have been heavily bleached. Lint receivers
are synthetics, permanent or durable press, knits (including
socks), corduroy, and other smooth fabrics.
Pretreat
Pretreat shirt collars and cuffs with a pretreat product or liquid
detergent when placing them in the washer. Before washing, treat
special stains individually.
TLW1990N_SVG
WARNING
Mend Rips and Tears
Do not wash or dry items soiled with vegetable or
cooking oils. Some oils may remain after washing and
may cause the fabric to catch on fire by itself.
Little holes can become bigger in the washer. Mend holes and tears
before placing garments in the washer.
Close Zipper and Fasten Hooks
W527
These can catch on garments in a wash load and tear them. Tie
belts and sashes so they won’t wind around clothes.
Check For Colorfastness
Squeeze a portion of garment in warm or hot sudsy water. If the
color bleeds or runs, wash the item separately in cold water.
Sort Items
Loading the Washer
Load Articles
NOTE: Always add detergent first.
•
Different items use different wash cycles and temperatures. Always follow the manufacturer’s care label.
•
Load items by the amount of space they take up, not by their
weight. Mix large and small items in a load to get the best
washing results.
Drop items loosely into the washtub. The bulk of the clothes
rather than the weight will determine load size. Do not pack
items in or wrap them around the agitator. Overloading can
cause poor cleaning, excessive wrinkling and tears.
TLW1991N_SVG
Proper sorting is easy if you follow a few guidelines:
TLW1992N_SVG
Part No. 202956R2
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Operation
•
•
Items should move freely through the wash water for best
cleaning results. Items should rollover, sink and then reappear.
When washing very large items, do not fill washtub as full as
with other loads.
Load Sizes
Extra Large
8-9 shirts, 5 pair polyester
pants or 2 queen size sheets, 4
pillow cases, 2 nightgowns, 1
pair men’s pajamas or 1 queen
size bedspread
Load Size (Water Level)
•
The water level in your washer should fit the size of your wash
load. Small loads will use lower water levels. There must be
enough water in the washtub to allow items to move and turn
over freely.
Wrong Water Level for Size of Load
Wash Temperature
Hot
Hot water is the most effective for cleaning, but it is not recommended for all fabric types (read labels).
Warm
TLW2223N_SVG
Right Water Level for Size of Load
The Warm Wash is useful for providing a thorough cleaning on light
and moderately soiled clothing without damaging fabric or adding
to color fading. Warm water also reduces wrinkling. Use with noncolorfast or dark colors, permanent press, silks, woolens, nylon, and
acrylic.
Cool
The Cool Wash temperature is useful for washing permanent press
fabrics.
Cold
TLW2224N_SVG
•
•
Overloading the washtub can result in poor washing and rinsing.
Overloading may also cause wrinkling and tearing of items as
well as increased wear to the washer’s motor.
IMPORTANT: If in doubt, always use a larger load size.
Most average loads will require the Large Load Size setting. Failure to have the correct volume of water relative
to the load may decrease washer performance.
NOTE: Starting January 2009, the Department of Energy (DOE) mandated new efficiency standards which resulted in reduced water levels in the topload washer.
Load Sizes
Small
Medium
Large
Part No. 202956R2
1-2 permanent press dress
shirts or 2 pillow cases or 1
lightweight dress or similar size
load
3-4 permanent press dress
shirts or 1 twin sheet, 1 pillow
case or 1-2 lightweight dresses
The Cold Wash is ideal for delicate items. Although its cleaning abilities are not as great as with hot or warm water, it is useful for colors that bleed easily and for sensitive fabrics.
All rinses use cold water. It is the most beneficial for fabrics. Cold
rinses reduce wrinkling and color fading. In addition, cold rinses will
save money and energy.
NOTE: In wash temperatures colder than 60°F (16°C),
detergents do not dissolve well. This may cause ineffective cleaning, or lint and residue to form.
NOTE: Always follow manufacturer’s care labels.
Wash Temperature Guide
Water Temperature
HOT
Use
•
•
•
•
Sturdy whites
and colorfast
items
Work clothes
Soiled items
Diapers
Comments
•
•
Best cleaning
for soiled items
Good for sanitizing
6-7 permanent press shirts or
2 twin sheets, 2 pillow cases or
8 standard bath towels, 6
wash cloths
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9
Operation
Water Temperature
WARM
Use
•
•
•
•
COOL
•
•
COLD
•
•
Comments
Light and mod- •
erately soiled
items
Non-colorfast or
dark colors
•
Permanent
•
press
Silks, woolens,
nylon, acrylic
Reduces wrinkling in permanent press fabrics
Less fading
Reduces shrinking in knits
Permanent
press
Silks, woolens,
nylon, acrylic
•
•
Less fading
Reduces shrinking in knits
Non-colorfast
fabrics
Extra delicate
clothing
•
•
Saves energy
Reduces color
fading
Reduces wrinkling
Reduces shrinking
•
•
Energy
You can save energy when washing by following a few guidelines:
1. Heating water accounts for the greatest energy expense when
washing. Save on heating water by using warm or cold washes.
2. Wash full loads, but do not overload.
3. Use Soak option for heavily soiled items to reduce the need for
higher soil level selections.
10
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Part No. 202956R2
Control Panel
Control Panel
Preset Cycles
Power
Cancel
Heavy
Duty
Whites
Normal
Eco
Perm
Press
Delicate
Favorite
Bulky
Quick
Wash
Rinse
& Spin
Spin
Temp
Cold
Load
Size
Cool
Warm
Small
Medium
Large Extra Large
Light
Medium
Heavy
Soil
Level
Max
Pause
Soak
PreWash
Second
Rinse
Third
Rinse
Delay
Start
Signal
Hot
Soak
Start
Control Lock
Wash
Rinse
Spin
TLW2225N_SVG
Normal Eco
Digital Display
The two-digit display is used to show the time remaining in a cycle.
If the cycle time is over 99 minutes the control will display either
1H, 2H, etc., and then the additional minutes over one or two
hours.
The display also shows diagnostic codes.
Soak
In the lower right of the display, a single light will flash during any
soak portion of the cycle.
The soak light also will flash once each minute in Idle Mode. Idle
Mode is entered if no keypads have been pressed for five minutes
after a cycle is finished. Press the Power/Cancel keypad to exit this
mode
Cycles
The following cycle descriptions will help determine which cycle to
choose depending on the type of laundry being washed. The descriptions are standard settings that may be modified using the
Selections and Options.
Heavy Duty
Use for sturdy items, like play or work clothes, towels, T-shirts, etc.
The wash time selection will depend on the type of fabric and the
amount of soil. For the best results when cleaning heavily soiled
items, use a higher soil level selection. Lightly soiled items require
less wash time.
Use the Prewash setting for extra heavily soiled items. During the
PREWASH setting, the washtub will fill with water, agitate for a reduced period of time and spin out.
Whites
This cycle is designed to keep white laundry white. It utilizes a longer wash time.
Part No. 202956R2
This cycle uses less water than the other cycles. It also uses less
hot water. This cycle is recommended for washing everyday cottons and linens.
Perm Press
Use for permanent press items and synthetics. The final spin is a
low spin speed.
Delicate
Wash delicate items usually washed by hand on this cycle. A full tub
of water is recommended (even for small loads) to allow the delicate items to move freely through the water. More water helps reduce fabric wear, wrinkling, and provides for a clean wash.
On this cycle, the agitation during the wash portion of the cycle is
not constant. The wash will alternate between periods of agitation
and then a short soak until advancing to the spin portion of the cycle. All spin speeds are a low spin.
Favorite
The Favorite cycle keypad allows the user to save different cycles,
selections and options for later use. After pressing the Favorite
keypad, the control will display the cycle and modifier settings for
the first Favorite cycle. The 2-digit display will switch between F1
and the cycle time for the selected cycle. Pressing the Favorite
keypad again will save the current settings and display the next
Favorite cycle, F2. Pressing Start/Pause or Delay Start keypads
will also save the current settings. Pressing Power/Cancel keypad
will discard the currently selected Favorite cycle setting changes.
Nine favorite cycles can be saved.
Bulky
Use this cycle when washing bulky items such as blankets and comforters. The cycle includes a longer wash time to thoroughly clean
larger items.
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11
Control Panel
Quick Wash
Second Rinse
Wash lightly soiled items on this cycle. The cycle includes a shorter
wash time.
This Option will provide an additional rinse to the selected cycle.
The water temperature will be cold.
Rinse & Spin
Third Rinse
Use to quickly rinse items. The rinse is followed by a high spin.
The Third Rinse Option provides two rinses in addition to the selected cycle. It is useful for detergent sensitive skin, allergies, etc. The
water temperature will be cold.
Spin
Use this cycle to extract water from wet items. The cycle uses the
high spin.
Delay Start
The following selections can be used to modify the currently chosen
cycle. The default selections will be lit after choosing a cycle.
Pressing the Delay Start Option will allow the cycle to begin up to
24 hours after pressing the keypad. Pressing it once will delay the
cycle by one hour and 1h will show on the control’s display. Press
the Delay Start keypad again to increase the time by one hour each
press. Press the Start/Pause keypad to begin the countdown.
Temp
While setting the Delay Start Option, the cycle time and the Delay
Start keypad light will flash (1 second on/off).
Press the Temp keypad to change the cycle’s wash water temperature from the default selection to Cold, Cool, Warm, or Hot.
After the Delay Start Option is started, the Delay Start keypad
light will flash (1 second on/off).
Load Size
Signal
The Load Size Selection determines the amount of water used in
the cycle.
Pressing the Signal keypad will change the end of cycle signal volume. There are four settings: Off, Low, Medium, High.
Choose Small, Medium, Large or Extra Large according to the
amount of laundry being washed.
Control Lock (Secure keypad)
Selections
Soil Level
Changing the Soil Level keypad will add more wash time to the cycle.
Choose Light, Medium, Heavy or Max according to the amount of
soil in the laundry load.
Options
Pressing and holding the Signal keypad for three seconds will turn
on the Control Lock. The Control Lock status light will be lit. While
Control Lock is on, no other keypad presses are allowed. Press and
hold the Signal keypad again to turn the option off.
Status
The Status lights are lit during the cycle to show what part of the
cycle is running.
The following options can be used to modify the currently chosen
cycle, signal volume and control lock.
Wash
The Wash status light is lit
during the wash portion of the
cycle including Pre-Wash and
Soak, if selected.
Rinse
The Rinse status light is lit
during the rinse portions of
the cycle including Second
Rinse and Third Rinse, if selected.
Spin
The Spin status light is lit
during the final spin portion of
the cycle.
Soak
The Soak option adds a 27 minute soak to the beginning of the cycle. Use for heavily soiled or stained clothing. The washtub will fill
with water, agitate for a reduced period of time, pause for approximately 27 minutes, and spin out to complete the cycle.
Pre-Wash
The Pre-Wash option adds a second wash to the selected cycle.
To Wash Clothes
12
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Part No. 202956R2
Control Panel
IMPORTANT: Before using your new washer, make sure
the washer cord is connected to an appropriate electrical
outlet that is properly installed and connected to a protective earth/ground. Make sure the washer hoses are
connected to the hot and cold water faucets, and that the
faucets are turned on. Be sure the drain hose is not
kinked and is inserted into a drain. Refer to the INSTALLATION INSTRUCTIONS for details of proper washer installation.
IMPORTANT: Prior to first wash, use an all purpose
cleaner, or a detergent and water solution, and a damp
cloth to remove shipping dust from inside of wash drum.
1. Get the clothes ready for washing. Empty pockets and cuffs.
Sort items into separate loads. Pretreat stains and heavily
soiled areas.
4. Close the lid. The washer will not fill, agitate or spin with the lid
open.
TLW1997N_SVG
WARNING
To reduce the risk of serious injury, do not by-pass
the lid switch by permitting the washer to agitate or
spin with the lid open.
W523
5. If not already on (control lights will be lit), turn on the washer.
Press the Power button to turn on the washer.
TLW1991N_SVG
IMPORTANT: Remove all sharp objects from laundry
to avoid tears and rips to items during normal machine operation.
2. Measure and add low sudsing, High Efficiency (HE) detergent to
the washtub. Follow instructions on detergent package for
amount to use.
NOTE: You will not be able to press the Start/ Pause
button to start a cycle until five seconds after turning
on the washer.
6. Select the cycle according to the type of fabric being washed. If
the selected cycle is not the correct cycle for the fabric being
washed, you may change the cycle selection at any time until
the first wash fill is complete.
NOTE: The Normal Eco cycle is recommended for
everyday cottons and linens.
7. If desired change the Selections and Options settings.
8. Press the Start/Pause button to begin the cycle.
NOTE: Lid must be closed for fill, agitation and spin
to start.
TLW1995N_SVG
NOTE: NOTE: High efficiency (HE) detergent is recommended for use in this machine. Look for the HE
logo or “high efficiency” on the detergent’s label.
3. Add clothes loosely into the washtub (16 lbs. [7.2 kg] maximum dry clothes load).
The washer will stop (pause) shortly before the wash and rinse
spins. They are a normal part of the cycle.
Manual Soaking
Do not fill the washer and open the lid or press the Start/Pause
button to perform a soak cycle. Use the Soak option on the control
panel to perform this operation.
TLW1996N_SVG
Part No. 202956R2
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13
Cycle Operation
Cycle Operation
The cycles of your washer include several different stages. Refer to
the tables below for what can be expected during the cycles that
you select.
The cycle stages are dependent on the cycle, selections and options chosen.
Cycle stages that are Options must be selected on the keypad to
be included in the cycle.
NOTE: The rinse water temperature will be cold, including when optional rinses are selected.
The times listed are approximate and will vary depending on the selections and options chosen.
Normal Eco Cycle
Cycle Stage
Activity
Time (minutes)
Comments
Soak
Fill/Agitate/Soak/Spin
37:00
Option
Pre-Wash
Fill/Agitate/Spin
13:10
Option
Wash
Fill/Agitate/Spin-Spray
15:39
Rinse
Spin-Spray
3:25
Second Rinse
Fill/Agitate/Spin
10:10
Option
Third Rinse
Fill/Agitate/Spin
20:20
Option
Final Spin
Spin
9:00
Delicate Cycle
Cycle Stage
Activity
Time (minutes)
Comments
Soak
Fill/Agitate/Soak/Spin
37:00
Option
Pre-Wash
Fill/Agitate/Spin
13:10
Option
Wash
Fill/Agitate/Soak/Agitate/
13:35
Soak/ Agitate/Soak/Spin-Spray
Rinse
Fill/Agitate/Spin
10:10
Second Rinse
Fill/Agitate/Spin
10:10
Option
Third Rinse
Fill/Agitate/Spin
20:20
Option
Final Spin
Spin
5:00
All Other Cycles
Cycle Stage
Activity
Time (minutes)
Comments
Soak
Fill/Agitate/Soak/Spin
37:00
Option
Pre-Wash
Fill/Agitate/Spin
13:10
Option
Part No. 202956R2
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14
Cycle Operation
All Other Cycles
Cycle Stage
Wash
Activity
Fill/Agitate/Spin-Spray
Time (minutes)
Comments
Heavy Duty = 15:45
Whites = 17:45
Perm Press = 13:45
Quick Wash = 12:45
Bulky = 17:45
Rinse
Fill/Agitate/Spin
10:10
Second Rinse
Fill/Agitate/Spin
10:10
Option
Third Rinse
Fill/Agitate/Spin
20:20
Option
Final Spin
Spin
5:00
Setting the water level to medium or higher will result in better performance from the fabric softener.
Optional Features
Bleach Dispenser
The bleach dispenser is located in the left front corner, under the
lid.
Use liquid bleach in the dispenser. Powdered bleach must not be
used in the dispenser. Add powdered bleach to the wash water.
Use no more than one cup chlorine bleach for large loads, threequarters cup for medium and one-half cup for small loads.
Carefully pour recommended amount of bleach into the dispenser
during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a strong chemical and
can damage some fabrics if it is not properly diluted.
Fabric Softener Dispenser
Fabric softener is not recommended to be used when the Normal
Eco cycle is selected. For best results, choose an alternate cycle
setting if using fabric softener.
To Use Dispenser
The fabric softener will remain in the dispenser during the wash fill,
agitation and spin. At the end of the wash spin, the liquid fabric
softener will be dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming rinse water.
To Clean the Dispenser
1. Remove the dispenser housing from agitator by squeezing the
lower part of the dispenser, pulling directly upward and at the
same time tilting slightly. This will expose the dispenser cup,
which is also removable for cleaning. Refer to illustration.
2. Soak both housing and cup in hot soapy water.
3. Rinse housing and cup clean.
4. Clean funnel shape in top of agitator by using a small brush.
5. After cleaning, install dispenser cup, then push dispenser housing directly downward onto top of agitator until firmly snapped
together.
IMPORTANT: When adding detergent to the wash load,
DO NOT allow any detergent to enter the softener dispenser cup. If this happens, refer to the cleaning instructions.
After the clothes are loaded into the washtub and before the
start of the WASH cycle, pour the proper amount of liquid fabric
softener into the bottle measuring cap (refer to bottle directions).
Pour into dispenser.
The large fabric softener dispenser allows for the fabric softener
to be diluted with water. We recommend adding water up to the fill
level. Do not exceed tip of arrow which indicates correct fill level.
Over-filling can allow fabric softener to spill onto the clothes, causing stains on clothes if the softener comes into contact with detergent suds.
Part No. 202956R2
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15
Cycle Operation
1
2
3
TLW2001N_SVG
1. Dispenser Housing
2. Dispenser Cup
3. Agitator
Use Tips
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Fabric softener spilled onto garments may cause staining. To
remove, dampen stain and rub with bar soap. Wash as usual.
Liquid fabric softeners will be dispensed during the first rinse
and should not be combined with bleach, bluing, starch, detergents, soaps or packaged water conditioners.
Fabric softener is not to be used in dispenser when using Prewash cycle, if available.
When adding detergent to wash water, do not allow any to enter into softener dispenser cup, as softener will become gummy.
To prevent softener buildup, the dispenser can be filled with clean
water for automatic cleaning. This can be done in washing cycles
other than when softener is used.
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Part No. 202956R2
Clothing Care
Clothing Care
Clothing Concerns
To keep clothes looking white or bright, use good washing practices
at all times to prevent a gradual build-up of soil or water hardness
Problem
Gray or Dingy Clothes
minerals on them. If you notice that your clothes are not as bright
as they should be, take corrective measures immediately.
Cause
Insufficient Detergent
Solution
Add more detergent to washtub before
loading clothes.
Mild detergents are not suitable for average soil.
Yellowed Clothes
Clothes Tearing or Damaged
Improper Sorting
Wash whites separately. Separate light
from heavily soiled items. Clothes can pick
up soil from dirty wash water.
Nonphosphate Detergent and Hard Water
Follow package directions. Soften water if
possible.
Water Not Hot Enough
White clothes will stay whiter with hot
wash water. Increase temperature.
Overcrowding Washer
Clothes must circulate freely through the
water for best results.
Unremoved Soil
Skin soil is hard to remove. Check hem
edge of sheets and pillowcases, bottom
end of t-shirts, etc. If this portion is white
and center is yellow, the fabric contains
unremoved soil. Use sufficient detergent
and a hot wash. Chlorine bleach may be
needed.
Clothes Stained from Iron in the Water
To test for an iron stain, use a rust remover that is recommended for use with
washing machines on a portion of the garment. Follow bottle directions for larger
items.
Older Clothes
Some white fabrics turn yellow with age
and cannot be whitened.
Improper Use of Chlorine Bleach
No correction for bleach damaged clothes.
Always measure and dilute bleach. Take
extra care to avoid unwanted spilling.
Part No. 202956R2
Insufficient Precare
Fasten all hooks and zippers. Mend tears.
Remove objects from pockets.
Overcrowding or Overloading
Make sure all items can move freely during
agitation.
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17
Clothing Care
Problem
Excessive Lint
Cause
Solution
Improper Sorting
Fabrics that shed lint cannot be washed
with fabrics that receive lint.
Insufficient Detergent/Non-phosphate
Detergent
Use enough detergent so lint remains suspended in water and flushed out. Do not
oversuds the water.
Mixing Fabric Types
Knits and permanent press attract lint.
Wash these only with similar items.
Use fabric softener in rinse water.
Wrinkling
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Improper Sorting
Heavy items like towels should not be
washed with light items like nightgowns.
Improper Cycle
Make sure cycle selected is appropriate
for type of clothes.
Improper Temperature
Using a warm or cold wash and a cold rinse
reduces wrinkling.
Too Many Clothes in Washer
Clothes must circulate freely through the
water for best results.
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Part No. 202956R2
Maintenance
Maintenance
Cold Weather Care
Vacations and Extended Non-Use
If the unit is delivered on a cold day (below freezing), or is stored in
an unheated room or area during the cold months, do not attempt
to operate the washer until it has had a chance to warm up. Water
from the previous cycle may remain.
IMPORTANT: To avoid possible property damage due to
flooding, turn off the water supply to the washer whenever there will be an extended period of non-use.
Care of Your Washer
Use only a damp or sudsy cloth for cleaning the control panel. Some
cleaning products may harm the finish on the control panel or damage the interior. DO NOT use products that contain alcohol on the
control panel. Wipe the panel dry after cleaning.
Wipe the washer cabinet as needed. If detergent, bleach or other
washing products are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage if spilled on the cabinet.
Preventative Maintenance
Follow these guidelines to ensure the washer operates properly.
Call for service if you observe any of the following: water of any
amount on the floor, an increase in operating noise or water remaining in the wash basket after a cycle.
Frequency
Monthly
1. Check all hoses and the
drain for leaks.
2. Check the lid switch for
proper operation.
3. Check to make sure the
washer is level.
Every six months
1. Clean the filter screens in
the fill hoses.
Every five years
1. Have a qualified service
technician conduct general
preventative maintenance
on the washer to ensure it
operates properly.
2. Replace the fill hoses.
Do not use scouring pads or abrasive cleansers.
The washtub will need no particular care though it may need rinsing
or wiping after some unusual loads have been washed. This also may
be necessary if too little detergent has been used.
Leave the lid open to allow the inside of the washer to dry out after
use. This helps prevent musty odors from developing.
The agitator should not be removed except for service. The washtub is designed to be self cleaning.
Replacing Hoses
Hoses and other natural rubber parts deteriorate after extended
use. Hoses may develop cracks, blisters or material wear from the
temperature and constant high pressure they are subjected to.
All hoses should be checked on a monthly basis for any visible signs
of deterioration. Any hose showing the signs of deterioration listed
above should be replaced immediately. All hoses should be replaced
every five years.
Filter Screens
Maintenance Procedure
Reinstallation of Shipping Materials
You must install the shipping brace and shipping plug any time the
washer is moved.
Shipping Brace
Check the filter screens in the fill hoses for debris or damage every
six months. Clean or replace them if necessary.
The shipping brace in the lid opening should be saved and reinstalled
whenever the washer is moved. To reinstall the brace, open the
washer lid and place the brace over the washer agitator, placing the
back of the brace into the lid opening first.
If the washer is filling with water slower than normal, check the filter screens. Clean or replace them if necessary.
Shipping Plug
Order filter screen Part No. 803615 from the nearest authorized
parts distributor.
Part No. 202956R2
The plastic shipping plug should be saved and reinstalled any time
the washer is moved. The plug fits into two openings: The base
opening and the shipping plug opening on the bottom of the movable
pivot dome. The plug MUST be inserted into both openings to prevent damage to the washer. In order to accomplish this, the shipping plug opening must be directly lined up with the base opening.
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19
Maintenance
Refer to illustration below.
1
2
3
4
1.
2.
3.
4.
TLW2044N_SVG
Shipping Brace
Shipping Plug Opening
Base Opening
Shipping Plug
After the shipping brace has been installed in the lid opening, tilt
washer back enough to access base opening.
Insert shipping plug into base opening and, using the palm of your
hand, push shipping plug into washer until it snaps into shipping
plug opening.
Motor Overload Protector
The internal motor overload protector will stop the motor automatically if there are too many clothes in the washtub or if a failure
has occurred within the machine’s motor. The control’s digital display will show tP. The overload protector will reset itself and the
display will then show tP, St alternately. Remove any laundry wrapped around the agitator. Press the Start/Pause button to resume
the cycle. If the overload protector stops the motor again, remove
the washer from use and call a service person to correct the problem.
20
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Part No. 202956R2
Troubleshooting
Troubleshooting
Try these troubleshooting tips before making a service call. They
may save you time and money.
Washer Symptom
Won't Fill
Possible Cause/Solution
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Won't Start
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Won't Agitate
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Part No. 202956R2
Make sure power cord is plugged all the way into the electrical
outlet.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Press Start/Pause button to start washer.
Make sure that the controls are properly set.
In the Normal Eco cycle, during the rinse portion of the cycle,
the tub won’t fill with water. Instead, there is a spray rinse.
Make sure that the last spin has been completed.
Check the laundry room fuse or circuit breaker.
Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses. (Owner is
responsible for service calls regarding cleaning of the screens.)
Water is being siphoned from the washer during the cycle. Refer to the Installation instructions to make sure that the drain
hose has been properly installed.
Make sure lid is closed.
Press Start/Pause button to start washer.
Make sure power cord is plugged all the way into the electrical
outlet.
Make sure that the controls are properly set.
Check the laundry room fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause button to resume cycle.
Make sure lid is closed.
Press Start/Pause button to start washer.
Make sure power cord is plugged all the way into the electrical
outlet.
Check the laundry room fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause button to resume cycle.
Broken drive belt. Call the service person.
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21
Troubleshooting
Washer Symptom
Won't Spin
Possible Cause/Solution
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Stops/Pauses During Cycle
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Make sure lid is closed.
Press Start/Pause button to start washer.
Make sure power cord is plugged all the way into the electrical
outlet.
Check the laundry room fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause button to resume cycle.
Broken drive belt. Call the service person.
Pauses are part of the washer’s normal operation. The washer
will stop (pause) shortly before the wash and rinse spins.
Check the laundry room fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause button to resume cycle.
Won't Drain
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Make sure drain hose is not kinked or twisted.
Make sure drain hose is not clogged.
Make sure drain receptacle is not clogged.
Refer to the Installation instructions to make sure that the
drain hose has been properly installed.
Water Leaks
•
Check that fill hoses are properly installed on the faucets and
the washer’s water mixing valve.
Check the condition of the fill hoses. Replace fill hoses every five
years.
Make sure drain receptacle is not clogged.
Check laundry room plumbing.
Check house water pressure. In cases of extremely low water
pressure, leaking may occur.
Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing detergent) and proper load sizes.
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Is Noisy
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Load Is Too Wet
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22
Wash load may be unbalanced. Open lid and redistribute the
load.
Make sure washer is level. Uneven leveling can cause vibration.
A newly installed washer may make a knocking sound if the machine has been in storage. The belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer operation will not
be affected.
Wash load may be unbalanced. Open lid and redistribute the
load.
Load is too small. Add items to make full load.
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Part No. 202956R2
Troubleshooting
Washer Symptom
Wrong Water Temperature
Possible Cause/Solution
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•
•
Make sure that the controls are properly set.
Check fill hoses. Make sure hot faucet hose is connected to hot
mixing valve (indicated with “H” on the valve bracket) and cold
faucet is connected to cold mixing valve (indicated with “C” on
the valve bracket).
Make sure laundry room water heater is adjusted properly.
Low Water Level on Extra Large Setting
•
Starting January 2009, the Department of Energy (DOE)
mandated new efficiency standards which resulted in reduced
water levels in the topload washer.
tP on digital display
•
If the motor overload protector has stopped the cycle, the
control will display tP. It will reset itself and the display will
show tP, St. Press the Start/Pause button to resume cycle.
This condition could be due to an overloaded washtub. Be sure
to review proper load sizes in the Loading The Washer Section.
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Er, FL on digital display
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OF, St on digital display
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Er, dr on digital display
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Other Er Codes
Contact Information
If service is required, contact the nearest Factory Authorized
Service Center. To find the nearest service center, visit us online at
www.speedqueen.com.
If you are unable to locate an authorized service center or are unsatisfied with the service performed on your unit, contact:
Part No. 202956R2
This code indicates the washtub has filled to the overflow level.
After pressing Start/Pause button the machine will begin to
spin to attempt to pump water out.
If Start/Pause button is not pressed within five minutes, Er, OF
will be displayed and the machine will need to be unplugged for
15 seconds to clear the code.
•
This code indicates that water is still in the washer at the end
of the cycle.
Check the drain hose and drain receptacle to make sure they
are installed properly and not blocked.
Unplug the machine for 15 seconds to clear this code.
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The control has detected trouble sensing the water fill level.
Unplug the machine and call for service.
•
If the control displays any other Er codes, unplug the machine
for 15 seconds. Plug the machine back in. If code still appears,
call for service.
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Er, PS on digital display
This code will appear if the washer has not reached the fill level
after 30 minutes during a wash or rinse fill.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses.
Unplug the machine for 15 seconds to clear this code.
Speed Queen
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.speedqueen.com
Phone: (920)748-3121
Date Purchased __________________________
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23
Troubleshooting
Model Number __________________________
Serial Number __________________________
1
TLW2003N_SVG
1. Serial Plate
When contacting us about your washer, PLEASE GIVE THE MODEL
AND SERIAL NUMBERS. The model and serial numbers are located
on the serial plate. The serial plate will be in the location shown.
Please include a copy of your bill of sale and any service receipts
you have.
If replacement parts are required, contact the source from where
you purchased your washer or visit us online at www.speedqueen.com.
WARNING
To reduce the risk of serious injury or death, DO NOT
repair or replace any part of the unit or attempt any
servicing unless specifically recommended in the
user-maintenance instructions or in published user-repair instructions that you understand and have the
skills to carry out.
W329
24
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Part No. 202956R2
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