A-Class™ Mark II Print Engines for Applicators product guide for integrators Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Markets and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 A-Class Mark II: At a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Printer Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Competitive Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Serviceability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ordering: Printers, Options, and Accessories . . . . . . . . . . . . . . . . . . . . . . . 16 Compliance and Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies. A-Class Mark II: Print Engines for Applicators Introduction A-Class Mark II Print Engine - An Overview Datamax-O'Neil offers a superior print engine used in print and apply applications. The A-Class Mark II offers the highest level of features and performance with a large graphics display and intuitive menu navigation, maximum connectivity features, and easy serviceability with a state-ofthe-art modular design. The A-Class Mark II was developed for demanding multishift, mission critical applications that require optimal throughput from an easy-to-operate, highly durable print engine. The easy-to-access design makes preventative maintenance a quick process reducing operational downtime. The A-Class Mark II’s unique stainless steel cover addresses the specialized needs of harsh, corrosive environments. The A-Class Mark II is available in either 4” or 6” widths and is the only print engine to offer 203, 300, 400 and 600 dpi resolution in either right-hand or left-hand models. About Datamax-O’Neil Datamax-O’Neil is the global provider who works passionately with customers to listen, understand and then deliver a valuedriven printing solution that minimizes risk and maximizes efficiency, safety, and quality. Datamax-O’Neil is the barcode and mobile printing business group of Dover Corporation’s Product Identification Group (PIDG), a global platform entity with products and services covering all the leading marking technologies and applications. The company’s products address a wide variety of applications, including those in the industrial, healthcare, retail, automotive and ticketing market sectors. Datamax-O’Neil is headquartered in Orlando, Florida, and maintains key facilities in California, Illinois, and France, as well as sales and technical support offices around the world. A-Class Mark II: Print Engines for Applicators 1 Markets and Applications Manufacturing Manufacturing across most verticals requires an accurate and reliable printing solution for the high demands of operation. • • • • A-Class ensures accurate product identification and labeling Meets high demands of 24x7 operations Ideal for supply chain tracking of pallets and cartons Designed for fast moving, multi-shift assembly lines Distribution Applications in distribution span from large to medium size operations with barcode system requirements. • Prints high quality and accurate compliance labels • Supports warehouse logistics, cross docking and shipping labels • Designed for high volume label processing to meet any demands within the supply chain Food and Beverage A-Class print engines support the requirements for compliance, tracking and product identification. • A-Class stainless steel corrosive-resistant exterior is ideal for the extreme environments of food and beverage applications • Supports high demand of operations • Designed for fast moving, multi-shift assembly lines Pharmaceutical A-Class print engines support the high demands and accuracy for compliance and safety. • Supports label sizes less than 1” to over 6” wide • Prints item level labels for small medical devices to printing boxes, cartons and pallet labels within the supply chain • Offers the best quality and detail printing up to 600 dpi Health and Beauty A-Class prints labels required in the manufacturing and distribution of consumer products. • Compliance labeling required for accurate item level identification during manufacturing • Shipping and track and trace to ensure product traceability and inventory management through the supply chain 2 A-Class Mark II: Print Engines for Applicators A-Class Mark II At a Glance Designed for harsh environments • Exclusive stainless steel cover is ideal for extreme environments Increased performance and throughput with state-of-theart electronics and fast 200MHz processor Store more formats with standard memory of 16MB RAM/ 8MB Flash Enhanced standard communications with Internal 10/100 LAN, serial, parallel and USB Large backlit control panel VGA 320 x 240 display • Second 6’ remote display available for hard-to-reach configurations Split media hub design to support any size media Support of coated side in and coated side out ribbon Accurate Real Time Clock Datamax-O’Neil patented IntelliSEAQ™ print head offers easy to access reporting of print head performance • Reduce spare parts inventory with common H-Class printhead Added security with password protection within the display menu Increase important operational up time with easy to replace consumables and design: • • • • Print heads can be replaced quickly with improved print head design and wider opening Common platen rollers reduce spare parts and can be replaced in under a minute Single belt and larger gear teeth Replace ribbon less frequently with 650m ribbon roll Support of PL-Z (Zebra) and PL-I (Intermec) emulations A-Class Mark II: Print Engines for Applicators 3 Printer Tour 320 x 240 Graphics LCD Display Operator Control Panel Stainless Steel Front Access Cover Large Viewing Window Power Switch Remote Display and Cable (optional) SDIO Card Slot 4 A-Class Mark II: Print Engines for Applicators Printer Tour Serial Port Wireless Network Card (optional) USB Port Power Connection (2) USB Host Ports (optional) Remote Display Connection (optional) A-Class Mark II: Print Engines for Applicators Parallel Port Ethernet Port 5 Printer Tour COM C Port DB9 Male Connection GPIO/Applicator Card COM D Port RJ45 Plug GPIO B Port DP15 Male VGA Connector 6 GPIO A Port DP15 Male Connector A-Class Mark II: Print Engines for Applicators Printer Tour Ribbon Take-up Hub Bi-directional Ribbon Supply Hub Printhead Lift Lever Pinch Roller Release Knob Platen Roller Release Screw Rear Pinch Roller (optional) A-Class Mark II: Print Engines for Applicators 7 Technical Specifications Print Method Direct Thermal; Thermal Transfer (option) Resolution A-4xxx: 203 / 300 / 406 / 600 dpi (8 / 11.8 / 16 / 23.6 dpmm) A-6xxx: 203 / 300 (8 / 11.8 dpmm) Weight Max Print Speed Max Print Width Print Length Range Memory (Flash / DRAM) Media / Ribbon A-4xxx: 34 lbs. (15.3 kg) A-6xxx: 37 lbs. (16.7 kg) 6 - 12 ips (152 - 304 mm/sec) depending on model 4.094” - 6.401” (104 mm - 162.6 mm) depending on model 0.25” - 99.99” (6 mm - 2500 mm) 8 MB / 16 MB Media Types Wound-out labels only and tag stock; roll-fed, die-cut, notched, reflective, continuous, and fan-fold Media Thickness Range 0.0025 - 0.01 inches (0.06 - 0.25 mm) Media Width Range Ribbon Types Ribbon Width Range Max Ribbon Length Ribbon Core Sizes Communications Standard Ports Serial Parameters Internal Ethernet Internal Wireless Ethernet (Optional) Fonts / Barcodes Fonts Embedded Bar Codes 8 A-4xxx: 1 - 4.65 in (25 - 118 mm) Coated side in or coated side out A-4xxx: 1 - 4.65 in (25 - 118 mm) 2,132 ft. (650 m) A-6xxx: 2 - 6.70 in (50 - 170 mm) A-6xxx: 2 - 6.70 in (50 - 170 mm) 1.01” +/- 0.006” (25.6 mm +/- 0.2 mm) inner diameter; core not to protrude beyond the ribbon edge Internal Ethernet, Serial RS232 (DB-9), Parallel Centronics®, USB Baud Speed: up to 38,400 bits per second (BPS) Handshake: Xon/Xoff, hardware Parity: even, odd, none Stop Bits: 1 or 2 Data Bits: 7 or 8 RJ45 Receptacle, 10/100 Base-T Fast Ethernet 802.11b/g wireless LAN with WPA security (WEP 64, 128, PSK; WPA LEAP, 64, 128; PSK64, 128; TKIP+40, +128) 9 Bit Map Fonts; rotated 0, 90, 180, and 270 degrees Linear barcodes: Code 39, Interleaved 2 of 5,Code 128 A, B & C, Codabar, LOGMARS, UPC 2&5, UPC-A, UPC-E, EAN-8, EAN-13, EAN 2&5, UPC Random Weight, Code 93, Plessey, USCS, Code 128 MOD 43, Postnet, USS/EAN-128 Random Weight, Telepen; 2D Symbologies: UPS Maxicode, PDF417, DataMatrix, Aztec, QR Code, MicroPDF417, and TLC39 A-Class Mark II: Print Engines for Applicators Features and Benefits Standard Features Stainless Steel Cabinet Standard stainless steel cabinet and components provide a highly corrosive-resistant print engine. Communications (LAN, Parallel, USB, Serial) Enhanced! Unlike other print engines, the A-Class Mark II includes four types of communication ports as standard features – 10/100 LAN, USB, Serial and Parallel. Right-handed and Left-handed Versions Right or left-handed models are available depending on user preference. Competitive printer replacement are made easy with our printer language emulation. -PL-Z (Zebra) and PL-I (Intermec) printer language emulation allows you to seamlessly integrate the A-Class into competitors’ solutions without changing code. -Maintains existing label formats from the legacy printer. Printer Language Emulation Options Thermal Transfer The thermal transfer option allows the printer to use a ribbon for thermal imaging. Supporting coatedside-in or coated-side-out, the ink/wax form the ribbon transfers to the media to create an image with exceptional clarity on a variety of materials. USB Host / SDIO NEW! This option comes with two USB slots to support any USB attachments such as external keyboards or memory flash drives. The USB and SDIO card slot also provide for added memory to easily transport graphics, fonts or label formats and to store large logos. Rear Pinch Rollers Enhanced! The pinch roller option provides added tension control to the media when large rolls are being used. It also allows for better control of media during the backfeed process increasing printing accuracy and quality. Ribbon Saver This factory-installed option can help reduce ribbon printing costs (requires pinch roller option) Secondary Extended Remote Display Enhanced! This option provides a second display with a 6’ cable to support hard-to-reach locations. Internal Wireless LAN (DMXrfNET II) A high performance 802.11 b/g interface card provides communication in a wireless network. Cutter Industry’s only guillotine-type device for print engines that automatically cuts media. A-Class Mark II: Print Engines for Applicators 9 Features and Benefits IntelliSEAQ™ Printhead NEW! Datamax-O’Neil has the industry's first thermal printhead that combines advanced thermal control with full performance history to provide the most sophisticated diagnostics available today. This assures you that when you invest in a Datamax-O’Neil printer equipped with IntelliSEAQ™, you will receive: - An extremely durable printhead giving you longer printhead wear and increased up-time - Real-time information on printhead use - Printhead dot heat control The “PH” icon is only visible on the Desktop Printer Configuration Utility with IntelliSEAQ supported printers. Maintaining the highest standards in printhead control, the life and performance of the printhead is dramatically increased. The advanced diagnostics stored in the printhead gives an integrator the tools to quickly assess the operation of the printhead and proactively service the customer's needs. This ensures that the demands of mission critical applications are met and maintained at any level of usage, and allows the printer to continue to perform on demand and not compromise productivity of the enterprise. A-Class printer information is available in both a short form and a long form. The short form is available for viewing from the Desktop Printer Configuration Utility. This icon appears only on printers configured with the IntelliSEAQ printhead. Below is a sample of the short form with various fields populated. The long form is available for viewing from the the Desktop Printer Configuration Utility as well. This is a great tool for the integrator to obtain additional information from the end customer without being on-site. The long form is designed for an integrator to obtain additional information about the printhead and environment. 10 Short Form Accessible by double clicking the "PH" icon on the Desktop Printer Configuration Utility window. Long Form (Integrator tool only) Accessible by positioning the mouse over the "PH" icon on the Desktop Printer Configuration Utility window and selecting the SHIFT - ALT - D keys. A-Class Mark II: Print Engines for Applicators Features and Benefits Enhanced! RFID The A-Class Mark II RFID printer is one of the industry’s most reliable print engine solution to support the growing worldwide demands of RFID compliance and evolving business requirements. As part of Datamax-O’Neil’s family of RFID printers , the A-Class Mark II ensures interoperability with other certified readers and tags. The A-Class RFID printer offers many benefits: - Multiple power settings to adjust RF power to various protocols Tracks both good and unusable labels RFID antenna Easy to use calibration feature Flexible inlay positioning All 4” and 6” models of the A-Class are available as RFID-built printers that support UHF encoder modules and come configured with all the electronic components and read/write encoding devices installed. The RFID printer is enabled to support all RFID applications. A-Class print engines offer scalable solutions for users regardless of their level of RFID deployment. Kit models available when ordering: L1 L2 L3 L4 L5 US and Canada Germany, Denmark, Finland, Iceland, Switzerland, Cyprus, United Kingdom, Malta & Serbia France, Bulgaria, Slovenia, Poland, Lithuania, Estonia, Czech. Republic, Luxembourg, Greece, Netherlands, Ireland, Belgium, Hungary, Italy, Norway, Portugal, Spain, and Sweden Slovak Republic Australia, Hong Kong, Thailand, and Singapore L6 L7 L8 L9 R1 R2 New Zealand Israel Japan Korea India Taiwan Applicator / GPIO Settings GPI/O A GPI/O B DB15 Female connector High Density DB15 Female connector COM C COM D DB9 Female connector RJ45 Connector GPI/O A (J1) Four dedicated inputs control printer functions. Seven dedicated outputs are available for control, warning, and error functions. GPI/O B (J2) Six unassigned inputs are designed to interface to open-collector outputs. Six unassigned outputs have slew-limited signal-edge rise and fall times to prevent cross talk in the cabling. COM C (J4) Recognized by the printer as Serial Port C, COM C functions as an auxiliary RS-232 interface or dedicated device port for the RFID and Linear Scanner options. COM D (J3) Recognized by the printer as Serial Port D, COM D is an auxiliary RS-232 interface. See operator’s guide for additional details on applicator card. A-Class Mark II: Print Engines for Applicators 11 Software Standard Software Support Firmware Printer firmware controls the various operations of the printer. We continue to enhance the operations and offer periodical updates on our website for download. Alternate versions of the firmware are available for integration into non-DPL environments. - IVR (Internal Variable Replacement): enables specialty designed variable data label formats to be stored and modified using a USB keyboard and the print engine’s graphics display. - Oracle / SAP: Datamax-O’Neil provides a means to print labels directly from XML-based business application systems without using any additional middleware. This interface allows a TCP/IP connected Datamax-O’Neil printer to accept XML data from Oracle and SAP applications. - Emulations: Printer programming language emulation allows you to seamlessly integrate into existing solutions without changing code. DMXConfig Utility * A Windows software application that allows the easy access and setup of the A-Class Mark II printer. It can be used with any communication port available on your printer and allows you to store settings to be applied to a different printer; ideal when you are replacing/adding printers to your application. Windows Drivers * The A-Class has drivers for use on the latest Windows operating systems, allowing the user to view and change printer settings from any Windows software application, simplifying the print process. Embedded Browser Configurator The LAN printers are equipped with a resident web page embedded into the firmware which allows full access to the printer's settings and complete configuration. Accessing the printer via the Embedded Browser Configurator is easy: simply connect the printer to the network, start the browser program, and enter the printer's IP address. The resident web page will pop up and printer is up and running without needing to install software or a specific operating system. Available Separately - no additional cost International Language Printing Capability (ILPC) Fonts Consists of one of the following: Kanji Gothic B scalable, Korean Hangul, or Simplified Chinese GB. Designed for remote printer management, diagnostics and media usage monitoring. MCL NetManager Third-Party Enabled MCL print engines have the capability to generate innovative data collection, print job management applications, and execute directly from the print engine without the need for a host computer to run the application. MCL Software * available on the CD included with the printer or can be downloaded from our website 12 A-Class Mark II: Print Engines for Applicators Competitive Overview Reasons to buy the A-Class Mark II • a faster processor allows higher quality printing in less time for some applications • designed with stainless steel to support harsh environments • broader standard communication offering • more options available to meet application requirements Model Product Image Print Resolution Max. Print Width Max. Print Speed A-4xxx Series A-6xxx Series Sato S84xxSe 203 / 300 / 406 / 600 dpi (8 / 12 / 16 / 24 dpmm) 203 / 300 dpi (8 / 12 dpmm) 203 / 300 / 600 dpi (8 / 12 / 24 dpmm) 4.16” (105.6 mm) Memory (optional) Processor Communication (standard) Communication (optional) Display Cover 4.09” (103.9 mm) 12 ips (304 mm/sec) 16 ips (406.4 mm/sec) 16 MB RAM / 8 MB Flash 16 MB RAM / 4 MB Flash 200 MHz Motorola processor 32 Bit RISC Max. Ribbon Length Memory (standard) 6.61” (168 mm) 2,132 ft. (650 m) 2 GB SDIO / USB host memory stick 3,281 ft. (1000 m) Compact Flash LAN, Parallel, Serial, USB Serial, USB, Ethernet 320 x 240 VGA with backlight LCD display Single wider belt 6-7 different belts ♦ ⊘ ♦ ♦ ♦ ♦ Platen Belt Width Wireless Stainless steel Wireless Steel Options Cutter Ribbon Saver RFID Wireless ♦ USB/SDIO Remote Display ♦ (optional) (802.11 b/g) ♦ (802.11 b/g) ♦ ⊘ ♦ ⊘ ⊘ (not available) A-Class Mark II: Print Engines for Applicators 13 Competitive Overview Reasons to buy the A-Class Mark II • designed with stainless steel to support harsh environments • two (2) higher resolution offerings for higher quality printing • more robust graphics display for easier navigation, set-ups and operation Model Product Image Print Resolution Max. Print Width Max. Print Speed Max. Ribbon Length Memory (standard) Processor Communication (standard) Communication (optional) Display Cover A-4xxx Series A-6xxx Series 203 / 300 / 406 / 600 dpi (8 / 12 / 16 / 24 dpmm) 203 / 300 dpi (8 / 12 dpmm) 4.16” (105.6 mm) 6.61” (168 mm) 12 ips (304 mm/sec) 2,132 ft. (650 m) 16 MB RAM / 8 MB Flash Zebra 110PAX 4 Zebra 170PAX 4 203 / 300 dpi (8 / 12 dpmm) 4.5” (103.9 mm) 7.1” (180 mm) 12 ips (304 mm/sec) 2,953 ft. (900 m) 10 MB RAM / 2 MB Flash 200 MHz Motorola processor 32 Bit - 133 MHz RISC processor Wireless LAN, Wireless LAN, Parallel, Serial, USB Parallel, Serial 320 x 240 VGA with backlight 2-line LCD display ♦ ⊘ ♦ ⊘ ♦ ♦ Stainless steel Steel Options Cutter Ribbon Saver RFID Wireless USB/SDIO Remote Display 14 ♦ (802.11 b/g) ♦ (802.11 b/g) ♦ ⊘ ♦ ⊘ ♦ (optional) ⊘ (not available) A-Class Mark II: Print Engines for Applicators Serviceability A-Class consumable parts can be replaced quickly and easily to ensure optimum performance. Quick replacement of platen roller Remove a single screw that securely holds the platen roller in place and slide the roller out. Easy printhead replacement A printhead can be replaced in only a few minutes: simply loosen a single screw and disconnect two cables. Enhanced pinch roller design Added tension to control the media when large rollers are being used. Lifts up with a pull of a knob for easy access. Supplies Datamax-O’Neil offers a wide variety of high quality printer supplies including custom labels, stock labels, ribbons and cleaning products. A-Class Mark II: Print Engines for Applicators 15 Ordering Printers and Options 4” Print Engines (non-RFID) - 203, 300, 406, and 600 dpi 16 A-Class Mark II: Print Engines for Applicators Ordering Printers and Options 6” Print Engines (non-RFID) - 203 and 300 dpi A-Class Mark II: Print Engines for Applicators 17 Ordering Printers and Options R-Series 4” UHF RFID Print Engines - 203, 300, 406, and 600 dpi 18 A-Class Mark II: Print Engines for Applicators Ordering Printers and Options R-Series 6” UHF RFID Print Engines - 203 and 300 dpi A-Class Mark II: Print Engines for Applicators 19 Ordering Options and Accessories Options and accessories are listed in the table below and may be ordered using the corresponding part number. Include the part number and description on the purchase order. Part# Description DPO78-2660-02 Kanji Gothic Font Kit DPO78-2660-04 Korean Hangul Font Kit DPO78-2660-03 OPT78-2657-12 OPT78-2807-02 PHD20-2240-01 PHD20-2241-01 PHD20-2242-01 PHD20-2243-01 PHD20-2245-01 PHD20-2246-01 20 Simplified Chinese Font Kit DMXrfNet II Internal 802.11b/g WiFi Card Remote Display (for "remote display ready" equipped models only) 203 dpi, 4” Printhead 300 dpi, 4” Printhead 406 dpi, 4” Printhead 600 dpi, 4” Printhead 203 dpi, 6” Printhead 300 dpi, 6” Printhead A-Class Mark II: Print Engines for Applicators Compliance and Agency Approvals European Directive 2002/95/EC - Restriction of Hazardous Substances (RoHS) European Directive 2002/96/EC - Waste Electrical and Electronic Equipment (WEEE) In the interest of compliance with European Union Directives, all Datamax products shipped to the European Union market on or after July 1, 2006 shall be compliant with the European Directive 2002/95/EC, also known as the Restriction of Hazardous Substances (RoHS). All Datamax products shipped to the European Union since August 13, 2005 have been compliant with the European Directive 2002/96/EC, also known as the Waste Electrical and Electronic Equipment (WEEE). Datamax recognizes the importance of these directives and is taking the necessary steps to meet the compliance standards. It is simply a part of the company's commitment to supporting the European community as well as the global environment. Please feel free to contact us for any further comment or information on RoHS or WEEE compliance. UL60950-1: 2003 1st Edition CSA C22.2 No. 60950-1-03 1st Edition; April 2003 Underwriters Laboratories Inc. (UL) is an independent product safety certification organization. The UL Mark on a product means that UL has tested and evaluated representative samples of that product and determined that they meet UL's requirements. Under a variety of our programs, products are periodically checked by UL at the manufacturing facility to make sure they continue to meet UL requirements. IEC60950-1:2001 The UL GS mark is a German safety mark, indicating that a product has been tested and found to comply with the safety requirements of the European Standards with German national deviations. GB 4943-2001 GB 9254-1998 GB 17625.1-2003 China’s regulatory agency implemented the Compulsory Product Certification System (CPCS), which prohibits the sale or importation of equipment under the scope of the law that does not bear the CCC Mark issued by a Designated Certification Body (DCB). Products must comply with the compulsory standards before the CCC Mark is applied. The CCC Mark covers both safety and electromagnetic compatibility. The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: Following the provision of the EMC directive 2004/108/EC: EN 55022 (2006, A1:2007) Class B EN 50024 (1998, A1:2001, A2:2003) Safety: The product complies with the requirements of the Low Voltage Directive 2006/95/EC, IEC 60950-1:2001 First Edition FCC: This device complies with FCC CFR 47 Part 15 Class A. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Information subject to change without notice. A-Class Mark II: Print Engines for Applicators 21 Warranty Printer Datamax-O’Neil warrants to Purchaser that under normal use and service, the A-Class Printer, (with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365) days from the date of shipment by Datamax-O’Neil. Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under this warranty. This warranty does not cover equipment or parts that have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized service. Thermal Printhead This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first, for the A-Class thermal printhead. This one year (365 days) warranty is valid only if a Datamax-O’Neil - approved thermal label media is used, as defined in the then current Datamax-O’Neil list of approved thermal/thermal transfer media, a copy of which is available from Datamax-O’Neil. Failure to use Datamax-O’Neil-approved media is justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs. Warranty Service Procedures If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers. A Return Material Authorization (RMA) number must be issued before the product can be returned. To obtain an RMA number please contact the Datamax-O’Neil according to the regions listed below: North and South America Datamax-O’Neil (USA) 4501 Parkway Commerce Blvd. Orlando, Florida 32808 USA tel: +1 407 523-5550 Asia Pacific and Australia Europe, Middle East, and Africa Datamax-O’Neil (EMEA) 26, Rue Gaspard Monge Bourg Les Valence, FRANCE 26500 tel: +33 (0) 4 75 75 56 72 fax: +33 (0) 4 75 82 98 38 Datamax-O’Neil (ASPAC) Contact below for RMA and return instructions tel: +65 6505 2259 e-mail: firstname.lastname@example.org The RMA number must be on the outside of the box and on the shipping document. Be sure to Include a contact name, a description of the problem(s). Datamax-O’Neil shall not be responsible for any loss or damages incurred in shipping. Datamax-O’Neil will repair defects covered under warranty conditions and return the repaired or replaced product to the Purchaser at Datamax-O’Neil’s cost. The warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, which ever is later. 22 A-Class Mark II: Print Engines for Applicators right by our customers North America Asia Pacific Latin America Europe, Middle East, Africa Corporate Headquarters Florida Singapore Argentina France 4501 Parkway Commerce Blvd. Orlando, FL 32808 Tel: 800-816-9649 Fax: 407-578-8377 9 Toh Guan Road East #04-01 Alliance Building Singapore 608604 Tel: +65-65052250 Fax: +65-67698135 Av. Franklin D. Roosevelt 4989 Suite 303 Buenos Aires (C1431BZC) Tel: +54 (11) 5555 6519 Fax: +54 (11) 4521 8022 9 Rue Gaspard Monge 26500 Bourg-lès-Valence Tel: +33 (0) 4 75 75 63 00 Fax: +33 (0) 4 75 82 98 39 California China Brazil 8 Mason Irvine, CA 92618 Tel: 949-458-0500 Fax: 949-458-0708 Room 1016, FL 10 Tianjian Bldg. 6th Huixinnanli Chaoyang District, Beijing Tel: +86 10 6496 9313 Fax: +86 10 6494 8937 Rua Emilio de Menezes, 27 Cj 81 Santa Cecillia/Sao Paulo SP Brasil CEP 01231-020 Tel: +55 11-3825-0690 Fax: +55 11-3666-1744 Datamax-O’Neil Printer Supplies Thailand Mexico 2nd Floor, RN Building 961 Rama 3 Rd Bangpongpang, Yannawa Bangkok 10120 Tel: +662 6897321 Fax: +662 6897337 Av. Central No. 186-B Col. Nueva Industrial Vellejo C.P 07700, Mexico DF Tel: +52 55 11 68 61 46 Fax: +52 55 11 68 61 02 7656 E. 700th Avenue Robinson, IL 62454 Tel : 618-546-5418 Fax : 618-546-1518 www.datamax-oneil.com rev. 20090929 around the world.