#14-17 June 27, 2017 Job Posting 1 Permanent, Full-time Position Position: Network Support Analyst Position Summary: Under the direction of the Network Administrator, assist in the maintenance and the operational efficiency of an 800+ user wide area network. List of Duties Include: Anti-Virus/Spyware/Malware – Perform regular virus, Spyware and Malware scans on all workstations and servers. Ensure that the servers/workstations are running the latest version of these applications. Keep current with the latest versions of “End Point Protection” tools. If a virus, or Malware are found, take the necessary steps to contain the intrusion. Continually monitor server, workstations and networking infrastructure, and take appropriate action as necessary to ensure system reliability. Software/Hardware Support - Operating Systems- Thorough working knowledge of various operating systems including but not limited to Windows and Linux. The ability to install, support, maintain, update and troubleshoot these operating systems. Apply Windows and Linux updates monthly, or as appropriate. - Software Applications - Support various software applications including but not limited to – VMWare, EqualLogic, Unitrends, Citrix, Outlook (Exchange), Laser Fiche, escribe, Microsoft Office, Time Manager, InfoHR, etc. Hardware – Assist Network Administrator with maintaining, installing, repairing, upgrading, configuring, replacing and troubleshooting of server hardware, including but not limited to network cards, raid controllers, hard drives, routers, switches, UPS batteries, etc. Software Upgrades - Recommend and perform software upgrades to the many different departments within the County of Essex. Upgrades need to be planned out in advance to ensure minimal interruption to the end users. Upgrades most often need to be performed at night. Ensure all workstations/servers are kept up to date. Create/Manage Group Policies to push updates to all devices on the network. Work with Municipalities to ensure County Access – Ensure secure access for municipalities to Web, Laserfiche and GIS data. Assist lower tier Municipalities with troubleshooting access issues, routing issues, workstation issues etc. Work with the GIS Department to maintain and troubleshoot GIS Server applications. Maintain County Email System – 900+ mailboxes - Ensure user access to County email system. Work with the Network Administrator to maintain and monitor email backup systems and to restore lost or corrupted email. Monitor and maintain SPAM filter, including updates, filtering exceptions, whitelist exceptions etc. Work with the Network Administrator to monitor/maintain mailbox disk space usage, archiving, restrictions etc. Active Directory and Group Policies – Manage Active Directory for the Counties 800+ user network. Work with the Network Administrator to assign and maintain appropriate rights to the file system, and to create and manage Group Policies. Hardware/Software Updates – Apply updates to county servers (example: Windows and Malware updates). Updates applied during low usage times, or outside of regular working hours. Work with Network Administrator and vendors in troubleshooting issues with updates. Notify and work with end users on changes and issues that arise due to application of updates and new hardware/software. Data/file recovery – Recovery of corrupted files or lost data. May involve recovery of user data from a hard drive or working with the Network Administrator on restoring a file from backup. Research and remain current with Security, Servers and New Technologies – Stay current with the latest technologies, Operating Systems and server software. Recommend upgrades and enhancements to the County network. Participate in testing new technologies and devise methods of managing them in the County environment. Business Continuity and Disaster Recovery – Assist with the development of business continuity and disaster recovery plans and respond to network outages in accordance to the plans. Security Solutions – Assist the Network Administrator with performing security audits, system backups and recovery, and to ensure optimum network security. Develop and maintain security procedures throughout the network. Documentation – Document instances of software and hardware issues, repair, installation, inventory, removal and other related requests. Document end of life cycles and license expiration. Qualifications: Completion of a 3 year diploma/degree in a discipline such as Computer Science or Information Technology. - Current knowledge and experience with Windows and Linux Server Technology - Current knowledge and experience with network and IT infrastructure design, implementation, management, best practices, and emerging trends - Strong working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, IPSEC, QoS, DNS, DHCP, SMTP, SNMP, NAT, POE as well as technical knowledge of layer 2 and Layer 3 networking & routing protocols including Spanning Tree Protocol, CDP, VTP, EIGRP Comprehensive knowledge of internetworking hardware and services to effectively troubleshoot and maintain network security and infrastructure - Works collaboratively with all staff in order to develop a positive team environment. A minimum of 3 years of experience in a network architecture role within a complex systems environment including experience designing and implementing wide area network Must possess and maintain a valid Class “G” Ontario driver’s license and have access to a personal vehicle for work related purposes (travel within Windsor and/or the County of Essex may be required) Hours of Work: 35 hours per week, ability to work altered hours and overtime on short notice as required (evening and weekends). Salary: $29.65 to $34.99 per hour, CUPE Local 2974.1 (under review) Reply: Qualified applicants are invited to apply online through the Current Job Postings section of our intranet at http://cc.countyofessex.on.ca no later than Friday, July 5, 2017. This position is open to male and female applicants. A police clearance must be submitted. We thank all applicants, however, only those selected for an interview will be acknowledged. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for the purpose of this employment opportunity only. The Corporation of the County of Essex supports diversity in the workplace. The Corporation of the County of Essex will provide reasonable accommodation for qualified individuals with disabilities in the recruitment and selection process. This information can be made available in alternative formats upon request.