COLOR BUBBLE JET™ PRINTER
FAX • SCANNER • COPIER
User's Manual
MULTIPASS™
C530/C560
Copyright
This manual is copyrighted by Canon Computer Systems, Inc. (CCSI) with all rights reserved.
Under the copyright laws, this manual may not be reproduced in any form, in whole or part,
without prior written consent of CCSI.
©1999 Canon Computer Systems, Inc.
Disclaimer
Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an
easy to use guide for your Canon MultiPASS system. All statements, technical information, and
recommendations in this guide and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representations or warranties concerning the products
described.
Your MultiPASS and the software media included with your system have been sold to you
subject to the limited warranties set forth in the warranty and license agreement enclosed with the
respective products. All software is licensed AS IS, as described in the license agreement enclosed
with the software media. Further, CCSI reserves the right to make changes in the specifications of
the products described in this guide at any time without notice and without obligation to notify
any person of such changes.
Preface
ii
Trademarks
Canon, BCI, BJ, Bubble Jet, MultiPASS, ScanGear, and UHQ are trademarks and SelectExchange is
a service mark of Canon Inc.
All other product and brand names are trademarks or service marks of their respective owners.
ENERGY STAR® COMPLIANT
As an ENERGY STAR® Partner, Canon U.S.A., Inc. has determined that this product meets the
ENERGY STAR® guidelines for energy efficiency.
Preface
iii
Users in the U.S.A.
PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT
A. Location
Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s dimensions and weight.
Appendix A, Specifications
B. Order Information
1. Only a single line, touch-tone or rotary telephone set is to be used.
2. Order an RJ11-C modular jack (USOC code), which should be installed
by the phone company. If the RJ11-C jack is not present, installation
cannot occur.
3. Order a normal business line from your telephone company’s business representative. The
line should be a regular voice grade line or the equivalent. Use one line per unit.
DDD (DIRECT DISTANCE DIAL) LINE
-orIDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE
OVERSEAS
Preface
iv
n
Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone)
or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without “Call
Waiting” can be used with your MultiPASS. Key telephone systems are not recommended because
they send non-standard signals to individual telephones for ringing and special codes, which may
cause a fax error.
C. Power Requirements
This equipment should be connected to a standard 120 volt AC, three-wire grounded outlet
only. Do not connect this unit to an outlet or power line shared with other appliances that
cause “electrical noise”. Air conditioners, electric typewriters, copiers, and machines of this
sort generate electrical noise which often interferes with communications equipment and the
sending and receiving of documents.
CONNECTION OF THE EQUIPMENT
This equipment complies with Part 68 of the FCC rules. On the rear panel of this equipment is a
label that contains, among other information, the FCC Registration Number and Ringer
Equivalence Number (REN) for this equipment. If requested, this information must be given to
the telephone company. This equipment may not be used on coin service provided by the
telephone company. Connection to party lines is subject to state tariffs.
Preface
v
An FCC compliant telephone cord and modular jack is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. See Installation instructions for details.
The REN is used to determine the quantity of devices which may be connected to the telephone
line. Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total
RENs, contact the telephone company to determine the maximum REN for the calling area.
IN CASE OF EQUIPMENT MALFUNCTION
Should any malfunction occur which cannot be corrected by the procedures described in this
User’s Manual, disconnect the equipment from the telephone line or unplug the power cord. The
telephone line should not be reconnected or the power cord plugged in until the problem is
completely resolved. Users should contact Canon Authorized Service Facilities for servicing of
equipment. Information regarding Authorized Service Facility locations can be obtained by calling
the Canon Computer Systems Customer Care Center. (See page 1-14 for details.)
Preface
vi
RIGHTS OF THE TELEPHONE COMPANY
Should the equipment cause harm to the telephone network, the telephone company may
temporarily disconnect service. The telephone company also retains the right to make changes in
facilities and services which may affect the operation of this equipment. When such changes are
necessary, the telephone company is required to give adequate prior notice to the user.
WARNING
Do not make any changes or modifications to the equipment unless otherwise specified in this
manual. If such changes or modifications should be made, you could be required to stop
operation of the equipment.
MultiPASS C530: Facsimile Transceiver, Model H12159
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept an interference received, including interference that may cause
undesired operation.
Preface
vii
n
This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
■ Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC
Rules. Do not make any changes or modifications to the equipment unless otherwise specified in
this manual. If such changes or modifications should be made, you could be required to stop
operation of the equipment.
Preface
viii
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a telephone fax machine unless such
message clearly contains in a margin at the top or bottom of each transmitted page or on the first
page of the transmission, the date and time it is sent and an identification of the business or other
entity, or other individual sending the message and the telephone number of the sending machine
or such business, other entity, or individual.
To automatically enter this information into your MultiPASS, follow the instructions in your
Quick Start Guide.
Preface
ix
Users in Canada
PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT
A. Location
Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s dimensions and weight.
Appendix A, Specifications
B. Order Information
1. Provide only a single-line to touch-tone or rotary telephone set terminated with a standard
4-pin modular phone plug. (Touch-tone is recommended if available in your area.)
2. Order an RJ11-C modular jack (USOC code), which should be installed by the phone
company. If the RJ11-C jack is not present, installation cannot occur.
3. Order a normal business line from your telephone company’s business representative. The
line should be a regular voice grade line or equivalent. Use one line per unit.
DDD (DIRECT DISTANCE DIAL) LINE
-orIDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE
OVERSEAS
Preface
x
n
Canon recommends an individual line following industry standards [e.g., the 2500 (touch tone)
or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX without “Camp On”
signals is also permissible with your MultiPASS. Key telephone systems are not recommended
because they send non-standard signals to individual telephones for ringing and special codes,
which may cause a fax error.
C. Power Requirements
The power outlet should be a three-prong grounded receptacle (Single or Duplex). It should
be independent from copiers, heaters, air conditioners or any electric equipment that is
thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C
modular jack should be relatively close to the power outlet to facilitate installation.
NOTICE
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications networks protective, operational and safety requirements
as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Preface
xi
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
c
n
Preface
Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
xii
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN of this product is 0.3.
CANON CANADA INC.
1-800-263-1121
24 HOURS A DAY, SEVEN DAYS A WEEK
Preface
xiii
Contents
Chapter 1: Introduction
Welcome .............................................................................................................................................1-3
Main Features of the MultiPASS .......................................................................................................1-4
Using the MultiPASS With the MultiPASS Desktop Manager for Windows..................................1-5
Hardware and Software Requirements .............................................................................................1-6
Supplies and Accessories....................................................................................................................1-7
BJ Cartridges and Ink Tanks.........................................................................................................1-7
Canon Specialty Papers.................................................................................................................1-9
Using Your Documentation.............................................................................................................1-10
Type Conventions Used in This Manual....................................................................................1-11
Getting Help From Canon ..............................................................................................................1-14
Servicing the MultiPASS .............................................................................................................1-15
Important Safety Instructions.........................................................................................................1-16
Main Components of the MultiPASS .............................................................................................1-21
Front View ...................................................................................................................................1-21
Back View.....................................................................................................................................1-23
Inside View...................................................................................................................................1-24
Operation Panel...........................................................................................................................1-25
Special Function Buttons............................................................................................................1-28
Table of Contents
xiv
Chapter 2: Paper Handling
Print Media Requirements ................................................................................................................2-2
Selecting Print Media.........................................................................................................................2-4
Print Media Guidelines......................................................................................................................2-8
Setting the Paper Thickness Lever ....................................................................................................2-9
Loading Paper ..................................................................................................................................2-14
Guidelines ....................................................................................................................................2-14
Loading Paper in the Multi-Purpose Tray .................................................................................2-17
Loading Envelopes ...........................................................................................................................2-23
Using Canon’s Specialty Papers.......................................................................................................2-26
Specialty Paper Guidelines..........................................................................................................2-26
Printing on High Resolution Paper............................................................................................2-30
Printing on Fabric Sheets............................................................................................................2-35
Printing on Banner Paper ...........................................................................................................2-39
Chapter 3: Printing
Printing a Document .........................................................................................................................3-3
Printing Envelopes .............................................................................................................................3-4
Working With Print Options (Windows 98/95) ..............................................................................3-5
Changing the Printer Settings: A Summary ................................................................................3-5
Choosing a Print Mode.................................................................................................................3-6
Changing the Print Mode Settings.............................................................................................3-10
Editing a Custom Print Mode ....................................................................................................3-19
Deleting a Custom Print Mode ..................................................................................................3-20
Table of Contents
xv
Saving a Custom Print Mode as a File .......................................................................................3-21
Setting Paper Options .................................................................................................................3-23
Setting Other Print Features.......................................................................................................3-28
Creating or Changing a Stamp ...................................................................................................3-31
Setting Default Printer Options ................................................................................................3-40
Displaying Printer Driver Information......................................................................................3-40
Working With Print Options (Windows NT)................................................................................3-41
Changing the Printer Settings: A Summary ..............................................................................3-41
Choosing a Print Mode...............................................................................................................3-42
Changing the Print Mode Settings.............................................................................................3-45
Editing a Custom Print Mode ....................................................................................................3-54
Deleting a Custom Print Mode ..................................................................................................3-55
Saving a Custom Print Mode as a File .......................................................................................3-56
Setting Paper Options .................................................................................................................3-58
Setting Default Printing Options ...............................................................................................3-64
Displaying Printer Driver Information......................................................................................3-66
Sharing the Printer Installation.......................................................................................................3-66
Setting Up Your MultiPASS for Sharing.....................................................................................3-67
Installing the Printer Driver on a Client System .......................................................................3-69
Table of Contents
xvi
Chapter 4: Document Handling
Document Requirements for Faxing, Copying, and Scanning .......................................................4-2
Problem Documents .....................................................................................................................4-4
Scanned Image Area ......................................................................................................................4-5
Selecting Automatic/Manual Document Feed .................................................................................4-6
Loading Documents for Automatic Feed.....................................................................................4-8
Loading Documents for Manual Feed .......................................................................................4-17
Copying Documents ........................................................................................................................4-21
Setting the Paper Type for Color Copying .....................................................................................4-25
Setting the Length of the Bottom Margin for Color Printing.......................................................4-27
Chapter 5: Sending Faxes
Preparing to Send a Fax.....................................................................................................................5-3
Adjusting the Quality of Your Faxes.............................................................................................5-3
Dialing Methods............................................................................................................................5-7
Sending Methods ...............................................................................................................................5-9
Memory Sending ...........................................................................................................................5-9
Manual Sending...........................................................................................................................5-12
Canceling Sending............................................................................................................................5-15
Removing the Document From the Automatic Document Feeder (ADF)..............................5-16
Redialing When the Line Is Busy ....................................................................................................5-19
Manual Redialing ........................................................................................................................5-19
Automatic Redialing....................................................................................................................5-19
Table of Contents
xvii
Sequential Broadcasting...................................................................................................................5-22
Sending a Document to More Than One Destination .............................................................5-22
Delayed Sending...............................................................................................................................5-27
Sending Other Documents While the MultiPASS is Set for Delayed Sending ........................5-27
Documents Stored in Memory .......................................................................................................5-28
Printing a List of Documents in Memory .................................................................................5-28
Printing a Document in Memory ..............................................................................................5-29
Deleting a Document From Memory ........................................................................................5-34
Special Dialing..................................................................................................................................5-36
Dialing Through a Switchboard .................................................................................................5-36
Dialing a Long Distance Number...............................................................................................5-37
Switching Temporarily to Tone Dialing..........................................................................................5-39
Chapter 6: Receiving Faxes
Different Ways to Receive a Fax ........................................................................................................6-2
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode.................................6-4
Receiving Faxes Manually: MANUAL MODE.............................................................................6-5
Receiving Faxes Automatically: FAX ONLY MODE ...................................................................6-5
Receiving With an Answering Machine: ANS.MACHINE MODE ............................................6-5
Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD..................................6-6
Receiving in Color............................................................................................................................6-10
Receiving While Registering, Copying, or Printing .......................................................................6-11
Receiving Faxes in Memory When a Problem Occurs...................................................................6-12
Canceling Receiving .........................................................................................................................6-16
Table of Contents
xviii
Chapter 7: Maintenance
MultiPASS Guidelines........................................................................................................................7-2
Periodic Cleaning ...............................................................................................................................7-4
Cleaning the Outside of the MultiPASS.......................................................................................7-4
Cleaning the Interior of the MultiPASS.......................................................................................7-5
BJ Cartridges and Ink Tanks............................................................................................................7-14
Maintenance ................................................................................................................................7-16
Using Ink......................................................................................................................................7-17
Testing and Cleaning the BJ Cartridge Print Head ...................................................................7-18
When to Replace the BJ Cartridge .............................................................................................7-21
Replacing the BJ Cartridge .........................................................................................................7-23
Replacing an Ink Tank in the BC-21e Color BJ Cartridge........................................................7-33
Storing a BJ Cartridge .................................................................................................................7-41
Transporting the MultiPASS............................................................................................................7-43
Chapter 8: Troubleshooting
If You Cannot Solve the Problem......................................................................................................8-2
Clearing Jams .....................................................................................................................................8-4
Jams in the Automatic Document Feeder (ADF)........................................................................8-4
Jams in the Multi-Purpose Tray ...................................................................................................8-7
LCD Messages.....................................................................................................................................8-9
Printing Problems ............................................................................................................................8-18
Table of Contents
xix
Print Quality Problems....................................................................................................................8-24
Color Printing and Copying Problems...........................................................................................8-26
Paper Feeding Problems ..................................................................................................................8-30
Faxing Problems...............................................................................................................................8-33
Telephone Problems.........................................................................................................................8-40
Copying Problems............................................................................................................................8-42
General Problems.............................................................................................................................8-43
If the Power Goes Out .....................................................................................................................8-45
MultiPASS Hardwware Cannot Initialize .......................................................................................8-47
Appendix A: Specifications
Printing Specifications ......................................................................................................................A-2
BJ Cartridges......................................................................................................................................A-7
Facsimile.............................................................................................................................................A-8
Copier ............................................................................................................................................A-11
Scanner ............................................................................................................................................A-13
MultiPASS Desktop Manager for Windows...................................................................................A-18
General Specifications .....................................................................................................................A-19
Glossary..............................................................................................................................................G-1
Table of Contents
xx
Chapter 1
Introduction
This chapter introduces you to your MultiPASS and briefly describes the main features. It
describes the supplies available for use with your MultiPASS, and explains how to use your
documentation.
❏
❏
❏
❏
❏
Welcome.....................................................................................................................................1-3
Main Features of the MultiPASS ..............................................................................................1-4
Using the MultiPASS With the MultiPASS Desktop Manager for Windows .........................1-5
Hardware and Software Requirements ....................................................................................1-6
Supplies and Accessories...........................................................................................................1-7
● BJ Cartridges and Ink Tanks ................................................................................................1-7
● Canon Specialty Papers ........................................................................................................1-9
❏ Using Your Documentation....................................................................................................1-10
● Type Conventions Used in This Manual...........................................................................1-11
❏ Getting Help From Canon......................................................................................................1-14
● Servicing the MultiPASS ....................................................................................................1-15
❏ Important Safety Instructions ................................................................................................1-16
Chapter 1
Introduction
1-1
❏ Main Components of the MultiPASS ....................................................................................1-21
● Front View...........................................................................................................................1-21
● Back View............................................................................................................................1-23
● Inside View..........................................................................................................................1-24
● Operation Panel..................................................................................................................1-25
● Special Function Buttons ...................................................................................................1-26
Chapter 1
Introduction
1-2
Welcome
Thank you for purchasing the Canon MultiPASS — the multi-talented color printer for your
home office and the whole family. We are sure that your MultiPASS will provide all you need
in one machine: Color Bubble Jet printer, plain paper fax, PC fax, color copier, and color
scanner.
Chapter 1
Introduction
1-3
Main Features of the MultiPASS
The MultiPASS is a complete multifunction system for your home or small office. The
MultiPASS combines the following essential office machines into a single, convenient
desktop unit:
■ Color Printer
■ Color Fax Machine
■ Plain Paper Fax Machine
■ PC Color Fax (reception only)
■ Color Copier
■ Color Scanner
In addition, you can attach a telephone and/or an answering machine to your MultiPASS.
Your MultiPASS includes the MultiPASS Desktop Manager for Windows® software, version
3.10. This exclusive Canon software package provides you with a “PC Fax” — you can print,
fax, scan, and use the telephone from within your computer’s Windows environment.
n
Chapter 1
The PC faxing capabilities of the MultiPASS Desktop Manager provide for PC black and white
fax transmission and reception. PC color fax is reception only.
Introduction
1-4
The multitasking ability of your MultiPASS enables you to perform a number of operations
simultaneously. For example, you can print, scan a document, or make copies at the same
time you are sending a fax or receiving a fax into memory.
The compact size of the MultiPASS makes it ideal for desktop use, and lets you use it in places
where other machines might not fit.
Using the MultiPASS With the MultiPASS Desktop
Manager for Windows
Canon’s MultiPASS Desktop Manager for Windows allows you to use the printing, faxing,
scanning, and telephone functions of your MultiPASS directly from your computer.
For more details on using your MultiPASS with the MultiPASS Desktop Manager, refer to the
MultiPASS Desktop Manager Software Guide. This manual is in Adobe® Acrobat® PDF format
on your Install Me First CD. You can open the Software Guide from your CD or from the
MultiPASS Program List. If you do not have Adobe Acrobat loaded, simply follow the
instructions to load it on your system.
n
Chapter 1
The MultiPASS Desktop Manager is designed to operate with Windows 98, 95, and NT 4.0.
Introduction
1-5
Hardware and Software Requirements
Before you start, make sure you have the following computer setup. These are the minimum
requirements.
■ IBM® or compatible computer with a Pentium® 90 processor or higher. An Intel®
Pentium processor is recommended.
■ Microsoft Windows 98, 95, or NT 4.0
■ For Microsoft Windows NT 4.0, Service Pack 3 or later
■ 32 megabytes (MB) of RAM; 64 MB of RAM recommended
■ 60 MB of available hard disk space; 150 MB recommended
■ CD-ROM drive, or access to one over a network connection
■ 256-color SVGA monitor or better
■ Bi-directional shielded IEEE-1284-compatible parallel cable 6.6 feet (2 meters) in length
or shorter. (For help purchasing the correct cable, contact your Canon dealer.)
Chapter 1
Introduction
1-6
Supplies and Accessories
Your MultiPASS supports excellent and unique print media options that will allow you to
produce dazzling, professional, and fun presentations. All of these print media are specially
designed and manufactured to work with your Canon MultiPASS so you can produce the
finest output possible.
HELP
Canon has an extensive dealer network equipped to offer you supplies as you need them.
To find a dealer near you, call the Canon Referral Service at 1-800-OK-CANON
(1-800-652-2666).
If supplies are not available from your local dealer, you can order directly from Canon by
calling 1-800-385-2155.
BJ Cartridges and Ink Tanks
Your MultiPASS comes with:
■ One BC-21e Color BJ® Cartridge
■ One SB-21 Ink Cartridge Storage Box
■ One extra BCI-21 Black Ink Tank
You can also purchase the following BJ cartridges for use with the MultiPASS:
■ BC-20 Black BJ Cartridge
■ BC-22e Photo BJ Cartridge
Chapter 1
Introduction
1-7
You can purchase the following ink tanks for use in the BC-21e Color BJ Cartridge:
■ BCI-21 Black Ink Tank (one extra ink tank comes with the printer)
■ BCI-21 Color Ink Tank
BJ cartridges contain the Bubble Jet print head and ink, while ink tanks contain ink only. Some
BJ cartridges, like the BC-21e Color BJ Cartridge, contain replaceable ink tanks; when you run
out of ink, you can replace the empty tank. Some BJ cartridges, like the BC-20 Black BJ
Cartridge, contain both the print head and ink; when you run out of ink, you replace the
entire BJ cartridge. See Chapter 7, Maintenance, for details on replacing BJ cartridges and ink
tanks.
n
Canon has more engineers dedicated to creating quality ink for providing the best results for
output on Bubble Jet products than any other organization. Canon does not prohibit the use
of third-party inks and the use of third-party inks does not invalidate the product’s limited
warranty. However, Canon cannot guarantee the quality or performance of your MultiPASS
when you are using inks from other suppliers.
Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that
is attributable to the use of third party parts or supplies, including inks. The limited warranty
remains in effect for its life once that particular damage has been properly repaired.
For optimum printing results, Canon recommends that you use only Canon ink cartridges.
Chapter 1
Introduction
1-8
Canon Specialty Papers
Canon manufactures numerous specialty papers, including:
■ Glossy Photo Paper
■ Banner Paper
■ Brilliant White Paper
■ High Resolution Paper
■ T-Shirt Transfers
■ Greeting Cards
■ Bubble Jet Paper (water resistant)
■ Fabric Sheet
■ Transparencies
■ Back Print Film
■ High Gloss Film
See Chapter 2, Paper Handling, for details on Canon’s Specialty Papers.
Chapter 1
Introduction
1-9
You can also purchase the optional Canon BC-22e Photo Kit, which includes everything you
need to produce photo-realistic images:
■ BC-22e Photo BJ Cartridge
■ SB-21 Ink Cartridge Storage Box
■ Canon High Resolution Paper (60 sheets)
Using Your Documentation
Your MultiPASS includes the following documentation to help you learn how to use your unit
quickly and easily:
■ Quick Start Guide
This foldout sheet describes how to unpack and set up your new MultiPASS unit. It
includes instructions on how to install the software that comes with the MultiPASS,
including the MultiPASS Desktop Manager for Windows, ScanGear™ for MultiPASS, and
the MultiPASS Printer Driver. This software enables you to use all the features of the
MultiPASS — color printing, color copying, color faxing, PC faxing, and color scanning.
■ MultiPASS C530/C560 User’s Manual
This online manual (in Adobe Acrobat format) offers detailed information on how to
operate your new MultiPASS. It describes how to use the MultiPASS as a monochrome
or color printer and covers the basics on how to send and receive faxes. It also includes
maintenance, troubleshooting, and specifications.
Chapter 1
Introduction
1-10
■ MultiPASS Desktop Manager Software Guide
This online manual (in Adobe Acrobat format) describes how you use the MultiPASS
Desktop Manager, which is a software application that provides all the PC faxing and
scanning capabilities of your MultiPASS. If you plan to use the PC faxing and scanning
features of the MultiPASS, you must install the MultiPASS Desktop Manager software.
You can then use the Desktop Manager to define and control all of the features of the
MultiPASS.
■ MultiPASS C530/C560 Stand-alone Fax Manual
This online manual (in Adobe Acrobat format) describes how you use the operation panel
on the MultiPASS to control all your faxing and receiving functions. If you decide not to
install the MultiPASS Desktop Manager, you can still use many of the features of the
MultiPASS. In this case, you will define and control the features of the MultiPASS through
the operation panel.
Type Conventions Used in This Manual
Please read the list below of symbols, terms, and abbreviations used in this manual, and make
sure you know what they mean. A complete glossary of terms is included at the end of this
manual.
c
Chapter 1
Cautions tell you how to avoid actions that could injure you or damage your MultiPASS.
In order to use your unit safely, always pay attention to these cautions.
Introduction
1-11
n
Notes provide advice on using the MultiPASS more effectively, describe operating restrictions,
and tell you how to avoid minor difficulties. Reading these is recommended to make the most
of your unit and its functions.
default
A setting that remains in effect unless you change it.
document or
fax
A document or fax is the original sheet(s) of paper you send or
receive on the unit.
menu
A menu is a list of settings or features from which you select an item to
set up or change. A menu has a title which appears in the LCD display.
and u buttons
The d and u buttons are used to select an item in a menu. Press d
to select the next item, and press u to select the previous item.
transaction number
When you send or receive a document, your unit automatically
assigns the document a unique transaction number. A transaction
number is a four-digit number that will help you keep track of
documents you send and receive.
TX/RX NO.
On the LCD display, TX/RX NO. is the abbreviation used for
transaction number.
RX
Denotes receiving.
TX
Denotes sending.
d
Chapter 1
Introduction
1-12
In addition, this manual uses distinctive typefaces to identify the buttons you press, the lights
on the operation panel, and any commands you enter at your computer.
■ The names of buttons and lights you see appear in this typeface: Alarm.
■ What you see in the LCD display appears in this typeface: REGISTRATION.
Chapter 1
Introduction
1-13
Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support* options
including:
■ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most
current products (1-800-423-2366)
■ Speak to a technician free of service charge (currently Monday — Friday 8:00 a.m. to 10:00
p.m. and Saturday 12:00 p.m. to 6:00 p.m. EST, excluding holidays) for products still under
warranty** (1-757-413-2848)
■ Speak to a technician (currently $24.99 per call) during holidays and days/hours not listed
above regarding urgent product questions or for products no longer under warranty
(1-800-423-2366)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)
■ To find out about all Canon products and accessories, to download the latest drivers, and
to explore all your technical support options incuding e-mail support, visit the Canon
Computer Systems, Inc. Web site (www.ccsi.canon.com)
■ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
■ To download the latest drivers using your modem, 24-hour Bulletin Board Service
(1-757-420-2000)
■ Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121)
* Support program specifics subject to change without notice.
** Refer to individual product information for warranty details.
Chapter 1
Introduction
1-14
Servicing the MultiPASS
The Canon MultiPASS is designed with the latest technology to provide trouble-free
operation. The warranty card that comes with your MultiPASS describes Canon’s limited
warranty. Be sure to read the warranty information to find out about the different service
options available to you.
n
Save your sales receipt for proof of purchase. In the event that your printer needs service, you
will need your proof of purchase to obtain warranty service.
Be sure to fill out the Registration card and send it in. This will help Canon give you better
support service.
If you seem to have a problem, try to solve it by referring to the troubleshooting information
in Chapter 8, Troubleshooting. If you cannot solve the problem, contact the Canon Computer
Systems Customer Care Center.
If you feel your MultiPASS needs servicing, contact Canon on the World Wide Web to locate
the Canon Authorized Service Facility (ASF) nearest you. If you do not have access to the Web,
you can call Canon.
Getting Help From Canon
Chapter 1
Introduction
1-15
Important Safety Instructions
Read these safety instructions thoroughly before using your MultiPASS, and refer to them later
if you have any questions.
c
Except as specifically described in this manual, do not attempt to service the MultiPASS
yourself. Never attempt to disassemble the unit: opening and removing its interior covers
will expose you to dangerous voltages and other risks. Refer all servicing to a Canon
Authorized Service Facility (ASF). Call the Canon Customer Care Center for details.
■ Follow all warnings and instructions marked on the MultiPASS.
■ Place the MultiPASS on a level surface. To avoid serious damage from falling, never place
the unit on an unstable cart, stand, or table.
■ Do not use the MultiPASS near water. Make sure that no wet or humid objects come into
contact with the unit.
■ Do not use or store the unit outdoors.
■ To ensure reliable operation of the MultiPASS and to protect it from overheating
(which can cause it to operate abnormally and create a fire risk), never block or cover any
openings on the unit by placing it on a bed, sofa, rug, or other similar surface. Do not
place the unit in a closet or built-in installation, or near a radiator or other heat register
unless proper ventilation is provided.
Chapter 1
Introduction
1-16
■ Only operate the MultiPASS from the type of power source indicated on the unit’s label.
If you are not sure of the type of power available, consult your dealer or local power
company.
■ The MultiPASS is equipped with a three-prong, grounding-type plug provided with a
third (grounding) pin. This plug will only fit into a grounding-type outlet. This is a safety
feature. If you are unable to insert the plug into your outlet, contact an electrician to
replace your outlet. Do not defeat the safety purpose of the grounding-type plug by
breaking off the third prong or using a 3-to-2 adapter.
■ Do not allow anything to rest on the power cord, and do not locate the unit where the
cord will be walked on. Make sure the cord is not knotted or kinked.
■ If you use an extension cord with the MultiPASS, make sure that the total of the ampere
ratings on the products plugged into the extension cord does not exceed the extension
cord ampere rating. Also make sure that the total ampere rating of all products plugged
into the wall outlet does not exceed the current amperage of the circuit breaker.
■ Do not push objects of any kind into the slots or openings on the cabinet as they may
touch dangerous voltage points or short out parts. This could result in fire or electric
shock.
■ Do not allow small objects (such as pins, paper clips, or staples) to fall into the MultiPASS.
If something does fall into it, unplug the unit immediately and call the Canon Customer
Care Center.
■ To avoid spillage in or around the unit, do not eat or drink near the unit. If you spill
liquid or if any substance falls into the unit, immediately unplug the unit and call the
Canon Customer Care Center.
Chapter 1
Introduction
1-17
■ Always unplug the MultiPASS before moving or cleaning it.
■ Whenever you unplug the MultiPASS, wait at least five seconds before you plug it
in again.
■ During electrical storms, disconnect the power cord from the power outlet. (Please note
that any documents stored in the unit’s memory will be deleted when you unplug the
unit.)
■ Do not install the MultiPASS near devices that contain magnets or generate magnetic
fields, such as speakers.
■ Do not stack boxes or furniture around the power outlet. Keep the area open so you can
reach the outlet quickly. If you notice anything unusual (smoke, strange odors, noises)
around the MultiPASS, unplug the unit immediately and call the Canon Customer Care
Center.
■ To avoid paper jams, never unplug the power cord, open the printer cover, or remove
paper from the multi-purpose tray while printing.
■ Keep the MultiPASS away from direct sunlight, as this may damage the unit. If you have
to place it near a window, install heavy curtains or blinds.
■ Locate the MultiPASS in a cool, dry, clean, well ventilated place. Do not expose the
MultiPASS to extreme temperature fluctuations. Install the unit in a place with
temperatures in the 50°–90.5°F (10°–32.5°C) range.
Chapter 1
Introduction
1-18
■ Always lift the MultiPASS as shown below. Do not lift it by its multi-purpose tray,
document support, or document tray.
■ Unplug the MultiPASS from the wall outlet and refer service to qualified personnel under
the following conditions:
Chapter 1
●
When the power cord or plug is damaged or frayed.
●
If liquid has spilled into the unit.
●
If the unit has been exposed to rain or water.
Introduction
1-19
●
If the unit does not operate normally when you have followed the instructions in this
manual. Adjust only those controls that are covered by the operating instructions in
this manual. Improper adjustment of other controls may result in damage and may
require extensive work by a qualified technician to restore the product to normal
operation.
●
If the unit has been dropped or the cabinet has been damaged.
●
If the unit exhibits a distinct change in performance, indicating a need for service.
■ Plug the MultiPASS into a standard 120 V AC power outlet. Do not attempt to use it
outside of the country where you purchased it.
■ Do not plug the MultiPASS into the same circuit as an appliance such as an air
conditioner, electric typewriter, television, or copier. Such devices generate electrical
noise that can interfere with your MultiPASS sending and receiving faxes.
■ Check the plug frequently and make sure that it is firmly plugged into the socket.
c
Chapter 1
This product emits low level magnetic flux.
If you use a cardiac pacemaker and feel abnormalities, please move away from this product
and consult your doctor.
Introduction
1-20
Main Components of the MultiPASS
Before using your MultiPASS, take a few moments to look over the unit and become familiar
with its components.
Front View
AUTOMATIC DOCUMENT FEEDER (ADF)
AND PRINTER COVER
Holds documents to be scanned.
DOCUMENT SUPPORT
Holds documents as they
feed into the Automatic
Document Feeder (ADF).
PAPER GUIDE
Keeps print media in position.
Adjust to the width of the print
media.
PAPER REST
Supports print media
stacked in the multi-purpose
tray.
DOCUMENT GUIDES
Keep the document in
position when being
scanned. Adjust to the
width of the document.
MULTI-PURPOSE TRAY
Holds plain paper and
other print media.
OPERATION PANEL
Use to control the
MultiPASS.
(Front View continues on next page)
Chapter 1
Introduction
1-21
Front View (continued)
DOCUMENT TRAY
When open, holds scanned
documents as they exit the
MultiPASS. When closed,
serves as a cover for the
operation panel.
OUTPUT TRAY
Holds printed pages as
they exit the MultiPASS.
PAPER OUTPUT GUIDES
Hold high resolution paper
when using the BC-22e
Photo BJ Cartridge. Also
hold banner paper.
Chapter 1
OUTPUT TRAY EXTENSION
Holds printed pages as they
exit the MultiPASS.
Introduction
1-22
Back View
PARALLEL INTERFACE
PORT
TELEPHONE/ANSWERING
MACHINE JACK
POWER CORD
CONNECTOR
DATA MODEM JACK
TELEPHONE LINE JACK
Chapter 1
Introduction
1-23
Inside View
CARTRIDGE BUTTON
Press this button to move
the cartridge holder to its
center position for
installing or replacing the
BJ cartridge or ink tank.
PAPER THICKNESS
LEVER
Adjust for the
type of print
media you
are using.
Chapter 1
ADF
CARTRIDGE
HOLDER
Introduction
1-24
Operation Panel
3 LCD DISPLAY
4 Receive Mode BUTTON
2 Color/B&W BUTTON
5 Alarm LIGHT
6 ONE-TOUCH SPEED
DIALING/SPECIAL
FUNCTION BUTTONS
1 DOCUMENT FEED LEVER
MultiPASS C530
ABC
2
1
01
DEF
3
02
Alarm
04
GHI
JKL
4
5
TUV
7
05
06
MNO
Memory Reference
6
07
Redial /Pause Coded Dial
PRS
03
Data Registration
Color / B&W
Receive Mode
OPER
Report
9
SYMBOLS
0
#
+
09
08
Copy
WXY
8
Space
10
11
12
Resolution
Stop
Hook
Cleaning
Clear
Function
Set
Start / Scan
Resume
Tone
14 Copy BUTTON
7 NUMERIC BUTTONS
8 Redial/Pause BUTTON
9 Hook BUTTON
13 Stop BUTTON
12 Resolution BUTTON
10 Coded Dial BUTTON
11 Start/Scan BUTTON
Chapter 1
Introduction
1-25
1
Document Feed Lever
Sets the Automatic Document Feeder (ADF) to a (automatic document feed) for feeding
multipage documents or to B (manual document feed) for feeding single sheets.
2
Color/B&W Button
Sets the unit for color or black & white transmission or copying. For color transmission or
color copying, press this button to turn on its light.
3
LCD Display
Displays messages and prompts during operation, and displays selections, text, numbers, and
names when registering information.
4
Receive Mode Button
Selects the receive mode.
5
Alarm Light
Flashes when an error occurs, or when the MultiPASS is out of paper or ink.
6
One-Touch Speed Dial/Special Function Buttons
Dial fax/telephone numbers registered for one-touch speed dialing. Also used to perform
special functions.
7
Numeric Buttons
Enter numbers when dialing or registering numbers. Also enter letters when registering names.
Chapter 1
Introduction
1-26
8
Redial/Pause Button
Redials the last number that was dialed using the numeric buttons (regular dialing). Also
enters pauses between or after the telephone/fax number when dialing or registering numbers.
9
Hook Button
Engages or disengages the telephone line.
10
Coded Dial Button
Press this button and a two-digit code to dial a fax/telephone number that you have registered
for coded speed dialing.
11
Start/Scan Button
Starts sending, receiving, scanning, and copying.
12
Resolution Button
Selects the resolution the MultiPASS uses for the document you are sending or copying.
13
Stop Button
Cancels sending, receiving, registering data, copying and other operations, and returns the
MultiPASS to standby mode.
14
Copy Button
Sets the MultiPASS to make copies.
Chapter 1
Introduction
1-27
Special Function Buttons
01
02
03
Data Registration
04
05
Memory Reference
07
06
Space
+
08
09
11
12
Report
10
Cleaning
Clear
Function
Set
Resume
Chapter 1
Introduction
1-28
■ Data Registration Button
Accesses the different menus for setting speed dialing, user preferences, sending and
receiving options, and many other important settings.
■
d u Buttons
Scroll through the settings so you can see other selections in the menus during data
registration.
■ Memory Reference Button
Performs operations with documents currently stored in memory, including printing a
list of documents, printing a document, and deleting a document.
■ Space Button
Enters a space between letters and numbers when registering information.
■ + Button
Enters a plus sign (+) when registering your unit telephone/fax number.
■
Buttons
Move the cursor left or right when registering data.
lr
■ Report Button
Prints reports containing information registered in the unit and information on
transactions.
Chapter 1
Introduction
1-29
■ Cleaning Button
Prints the nozzle check and performs cleaning operations for the BJ cartridge print head
and unit rollers.
■ Clear Button
Clears an entire entry when registering information.
■ Function Button/Light
Accesses the special function buttons. To use the special function buttons, press this
button to turn on its light. To use the one-touch speed dialing buttons, press to turn off
its light.
■ Set Button
Selects a menu setting and registers information during data registration.
■ Resume Button
Form-feeds paper when printing, and resumes printing after an error is corrected.
Chapter 1
Introduction
1-30
Chapter 2
Paper Handling
This chapter describes how to select, prepare, and load print media for the different functions
your MultiPASS can perform.
❏
❏
❏
❏
❏
Print Media Requirements.......................................................................................................2-2
Selecting Print Media ...............................................................................................................2-4
Print Media Guidelines ............................................................................................................2-8
Setting the Paper Thickness Lever...........................................................................................2-9
Loading Paper.........................................................................................................................2-14
● Guidelines ..........................................................................................................................2-14
● Loading Paper in the Multi-Purpose Tray........................................................................2-17
❏ Loading Envelopes..................................................................................................................2-23
❏ Using Canon’s Specialty Papers .............................................................................................2-26
● Specialty Paper Guidelines ................................................................................................2-26
● Printing on High Resolution Paper ..................................................................................2-30
● Printing on Fabric Sheets ..................................................................................................2-35
● Printing on Banner Paper .................................................................................................2-39
Chapter 2
Paper Handling
2-1
Print Media Requirements
You can stack the following media in the multi-purpose tray:
Type
Size
Weight
Capacity
Plain paper
20 lb. (75 g/m2)
paper
Letter
(8.5 × 11 in.)
Legal
(8.5 × 14 in.)
A4
(210 × 297 mm)
17–24 lb.
Approx. 100 sheets
(Max. 0.4 in./10 mm stack)
Approx. 100 sheets
(Max. 0.4 in./10 mm stack)
Approx. 100 sheets
(Max. 0.4 in./10 mm stack)
Envelopes
Chapter 2
U.S. Commercial
(9.5 × 4.1 in.)
European DL
(220 × 110 mm)
17–24 lb.
17–24 lb.
No. 10
10 envelopes
10 envelopes
Glossy photo
paper
A4, Letter
1 sheet
Banner paper
Max. 66 in.
(1676 mm)
1 sheet (2 to 6 long)
Brilliant white paper
Letter
Approx. 100 sheets
High resolution
paper
A4, Letter
Approx. 10 sheets
Paper Handling
2-2
Type
Size
Weight
Capacity
T-shirt transfers
Letter
1 sheet
Greeting cards
Regular, half-fold
1 card
Bubble Jet
paper
A4, Letter
Approx. 100 sheets
(Max. 0.4 in./10 mm stack)
Fabric sheets
9.5 × 14 in.
(241.3 × 355.6 mm)
1 sheet
Transparencies
A4, Letter
50 sheets
Back print film
A4, Letter
10 sheets
High gloss film
A4, Letter
1 sheet
For specifications on the printable area of papers and envelopes, see Appendix A,
Specifications.
Chapter 2
Paper Handling
2-3
Selecting Print Media
This section describes the different print media you can use with your MultiPASS. To achieve
the best possible printing performance, be sure to select the correct print media.
n
Be sure to test print media before purchasing a large quantity. If you have any questions on
whether a particular medium is suitable for your MultiPASS, please contact your local Canon
dealer.
Plain Paper
The MultiPASS supports paper sizes of letter, legal, and A4 in portrait orientation. You can use
regular copier paper, cotton bond paper, and typical letterhead. Your unit does not require
special ink jet paper, and produces letter quality print on most plain bond paper, including
cotton bond and photocopy paper. Always use paper without curls, folds, staples, or damaged
edges. Copier paper has a preferred side for printing. Look at the label on the package to see
which side to print on.
Envelopes
nvelopes
The MultiPASS can print on U.S. Commercial No. 10 envelopes and European DL envelopes.
The following envelopes are not recommended because they may cause jams or smears, or may
damage your unit:
■ Envelopes with windows, holes, perforations, cutouts, and double flaps.
■ Envelopes made with special coated paper or deeply embossed paper.
Chapter 2
Paper Handling
2-4
■ Envelopes using peel-off sealing strips.
■ Envelopes in which letters have been enclosed.
n
You may be able to stack envelopes of other sizes in the multi-purpose tray. However, Canon
cannot guarantee consistent performance on envelope sizes other than U.S. Commercial
No. 10 or European DL.
Glossy Photo Paper
Canon Glossy Photo Paper is a high gloss, thick paper that produces the look and feel of a
photograph. Use this paper with the BC-22e Photo BJ Cartridge to produce photo-realistic
prints from your MultiPASS.
Banner Paper
This paper is specifically designed for printing one continuous sheet in a banner format. The
connected sheets are divided by a perforation. You can print from two to six sheets at one time.
Canon’s Banner Paper is specially designed for use with Bubble Jet printers and to produce
bright and vivid color images.
Brilliant White Paper
Canon’s unique paper formulation gives you a bright white printing surface that produces
incredibly brilliant colors and dark, crisp black text. This paper works great for proposals, color
presentations, color charts/graphs, flyers, and newsletters. You can print on both sides of the
sheet.
Chapter 2
Paper Handling
2-5
High Resolution Paper
Canon High Resolution Paper is designed to produce near-photographic quality print output
with sharp and vivid graphics. For best results, use Canon High Resolution Paper with the
optional BC-22e Photo BJ Cartridge to produce images comparable to your favorite
photographs. When using this paper, be sure to print on the whiter side of the sheets, and after
printing a pack of this paper, use the cleaning sheet provided with it to clean the unit’s rollers.
T-Shirt Transfers
Use Canon’s popular T-Shirt Transfers to create and personalize T-shirts, sweatshirts, aprons,
tablecloths, napkins, tote bags, and anything else your imagination allows! Use on any cotton
or cotton/poly blend fabric. Your image is printed in mirror image (when you select T-Shirt
Transfer for the Media Type in the MultiPASS printer driver) so when you iron it on the
T-shirt, the image is viewed correctly.
Greeting Cards
Get the most out of your Canon Creative or other card-making software with Canon Greeting
Cards. These cards give your unique, personalized cards the look and feel of professional cards.
You can create cards, invitations, announcements, and more. The cards come in regular size
and half-fold.
Bubble Jet Paper (water resistant)
Canon Bubble Jet Paper has been developed for high quality printing with minimal or no
smearing or running when in contact with water or damp surfaces, making it a good choice
for damp environments. Images printed on this paper are bright and vivid and will not run if
liquid is spilled on them. This paper also stands up to normal office highlighters, unlike images
printed on other paper. The paper is specially coated and printable on both sides. Select Plain
Paper for the Media Type when using this paper.
Chapter 2
Paper Handling
2-6
Fabric Sheets
Use the white cotton Fabric Sheet for Canon BJ color printers to print pillow covers, scarves,
flags, and other textile items. Use these sheets for appliqués, cross stitch, and other craft and
sewing projects.
Transparencies
Canon Transparencies are recommended. These transparencies produce excellent contrast,
sharpness, and color to produce crisp and professional overhead presentations. Do not use
normal transparencies in the 
Download PDF
Similar pages