Intel® SSD Firmware Update Tool User Guide

Intel Solid State Drive Firmware Update Tool
User Guide
Software Version 3.0.0 or later
Document Number: 322570-011US
Intel® Solid State Drive Firmware Update Tool
Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability,
fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course
of dealing, or usage in trade.
Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on
the absence or characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for
future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to
them. The information here is subject to change without notice. Do not finalize a design with this information.
The products described in this document may contain design defects or errors known as errata which may cause the product
to deviate from published specifications. Current characterized errata are available on request.
Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product
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For copies of this document, documents that are referenced within, or other Intel literature, please contact your Intel
representative.
Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and other countries.
*Other names and brands may be claimed as the property of others.
Copyright © 2018 Intel Corporation. All rights reserved.
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Contents
Document Revision History ................................................................................................................................................ 4
Glossary .................................................................................................................................................................................. 4
1.0
Overview ................................................................................................................................................................. 5
1.1
1.2
2.0
Windows* 7/8/10 Instructions ........................................................................................................................... 7
2.1
2.2
2.3
2.4
3.0
System Requirements ................................................................................................................................................... 5
Known Compatibility Issues ....................................................................................................................................... 6
1.2.1
Run Compatibility Issue with Secure Boot Enabled ..................................................................... 6
1.2.2
Boot Compatibility Issues ......................................................................................................................... 6
Setting Up ........................................................................................................................................................................... 7
Option 1: Download the Intel® SSD Firmware Update Tool to Blank CD ............................................. 8
Option 2: Download the Intel® SSD Firmware Update Tool to USB Flash Drive ............................. 10
Run the Intel® SSD Firmware Update Tool ....................................................................................................... 11
Apple Macintosh Instructions .......................................................................................................................... 16
3.1
3.2
3.3
Setting Up ........................................................................................................................................................................ 16
Downloading the Intel® SSD Firmware Update Tool to Blank CD.......................................................... 16
Starting the Firmware Update Process .............................................................................................................. 19
4.0
Additional Information – Burning the ISO Image in Windows* XP, Windows* Vista* or Linux* OS .. 20
5.0
Troubleshooting ................................................................................................................................................. 21
5.1
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Computer Does Not Recognize ISO Images ..................................................................................................... 21
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Intel® Solid State Drive Firmware Update Tool
Document Revision History
Date
Revision
Description
August 2009
001
Initial release.
October 2009
002
Deleted the Apple Safari* content from Known Issues section. The Intel®
SSD Firmware Update Tool now works with this website.
Modified various graphics to reflect the new 1.3 firmware release.
Modified graphics version information.
November 2009
003
Modified instructions in Run the Intel® SSD Firmware Update Tool
section.
Modified instructions in Verify New Firmware Update section.
January 2011
004
August 2011
005
Updated document to reflect new firmware release.
Added support for Intel® Solid State Drive 320 Series.
Miscellaneous documentation changes.
Added support for Intel® Solid State Drive DC S3700 Series
June 2013
006
Added support for Intel® Solid State Drive 335 Series
Updated for version 2.0 of the Intel® SSD Firmware Update Tool
software.
Added support for Intel® Solid State Drive Pro 2500 and 535 Series.
Added support for Intel® Solid State Drive 750 Series
October 2015
007
Added support for Intel® Solid State Drive DC S3710, DC S3610,
DC S3510, DC S3500 M.2 and DC S3500 HD Series.
Tool support for Windows 10
October 2016
008
Updates to known issues
April 2017
009
Modified for release of version 2.2.0
May 2017
010
Modified for release of version 2.2.1 – for systems using Intel® Optane™
Memory as a system accelerator.
February 2018
011
Modified for release of version 3.0.0.
Modified Intel® SSD Firmware Update Tool software to be CLI based only
instead of GUI.
Glossary of Terms
Term
Description
ATA
Advanced Technology Attachment
FUT
Intel® SSD Firmware Update Tool
ISO
International Organization for Standardization
ISO image
OS
An archive file or disk image of an optical disk that uses the ISO format. Typically, the file has an
.ISO extension; however, Apple Mac OS* ISO images often use a .CDR extension.
Operating System
RAID
Redundant Array of Independent Disks (formerly Redundant Array of Inexpensive Disks)
SATA
Serial ATA
SSD
Solid State Drive
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1.0
Overview
This document describes how to use the Intel® Solid State Drive Firmware Update Tool to update
the firmware on Intel® Solid State Drives (Intel® SSDs) in all capacities.
NOTES:

The Intel SSD Firmware Update Tool recognizes all Intel SSDs, but if there is no updated
firmware available for a specific model, the tool does not provide any functionality.

The Intel SSD Firmware Update Tool requires that Legacy Boot is enabled in the BIOS.

If you purchased your Intel SSD from an OEM, your firmware version may have a
different naming. Contact your local OEM representative for latest firmware revisions.
For Microsoft Windows* and Linux* operating systems, follow the firmware update instructions in
Section 2.0, “Windows* 7/8/10 Instructions“.
For Apple Mac OS* systems, follow the instructions in Section 3.0, “Apple Macintosh Instructions”.
The firmware update process involves three steps:
1.
Perform the setup
Prior to updating the SSD firmware, perform such activities as backing up your data and
closing all other applications.
2.
Download the Intel® SSD Firmware Update Tool to a USB Flash Drive or blank CD
(CD-R or CD-RW)
The tool is a self-contained firmware update package formatted as an ISO image, which
must be downloaded and burned on a USB flash drive (Windows and Linux only) or
blank CD-R.
3.
Run the Intel® SSD Firmware Update Tool
When installed into a host system, the CD boots its own custom Linux-based
environment and runs the necessary firmware update software to modify your Intel SSD.
1.1
System Requirements
To use the Intel® SSD Firmware Update Tool, you need the following items:

Supported Intel SSD

Host system with an available USB port (Windows and Linux only) or a Read/Writable
(R/W) CD-ROM drive

ISO image burning software usually provided with the R/W CD-ROM drive, or freely
available online

Blank USB Flash Drive (Windows and Linux only) or blank CD (CD-R or CD-RW)

A charged battery, if the update occurs on a mobile system
For systems accelerated with Intel® Optane™ Memory, system acceleration must be disabled
temporarily to run the firmware update. System acceleration can be re-enabled after the firmware
update has completed.
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Intel® Solid State Drive Firmware Update Tool
1.2
1.2.1
Known Compatibility Issues
Run Compatibility Issue with Secure Boot Enabled
The Intel® SSD Firmware Update Tool has a known run compatibility issues with, but not
limited to:

HP Envy Touchsmart Ultrabook

Dell Inspiron Ultrabook 15z
The following are examples for disabling the Secure Boot feature. Instructions may vary on other
platforms.
To run the Intel® SSD Firmware Update Tool on an HP Envy Touchsmart Ultrabook, you will first
need to disable the Secure Boot feature using the following procedure:
1.
2.
3.
4.
5.
6.
7.
Enter the BIOS by pressing the F10 key while powering up the system
Go to System Configuration
Select Boot Options
Legacy Support is disabled by default
Enable Legacy Support.
Answer YES to the question.
Changing this setting may make the system unable to boot.
To modify the Legacy boot order, set USB Diskette on key/USB hardDisk as First Boot
using the F6 Key
Press F10 to save and exit the BIOS
After you are finished with FUT you can reset BIOS to the Default values
To run the Intel® SSD Firmware Update Tool on a Dell Inspiron Ultrabook 15z, you will first need
to disable the Secure Boot feature using the following procedure:
1.
2.
3.
4.
5.
6.
7.
8.
9.
1.2.2
Enter the BIOS by pressing the F2 key while powering up the system
Go to the Boot menu
Go to the Secure Boot option
Select Disabled
Exit with Save Changes and reset
Answer Yes to Save configuration and reset question
After using FUT return to the BIOS
Reset Secure Boot to Enabled
Save and exit
Boot Compatibility Issues
The Intel® SSD Firmware Update Tool has a known boot compatibility issues with, but not
limited to:

AMD Turion X2 system

Samsung NC20 VTA NANO U2250
There is no fix in the tool or known workaround at this time for these boot compatibility issues.
We are continuously investigating solutions to these and others issues that relate to the tool’s
bootable Linux environment.
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2.0
2.1
Windows* 7/8/10 Instructions
Setting Up
Complete the following steps before starting the firmware update process on the PC containing
the SSD.
1.
Back Up the SSD
Perform a complete system backup on your Intel SSD to ensure that no data is lost
during the firmware update process. Intel is not responsible for any data loss that might
occur during or after a firmware update on an SSD.
Following a successful firmware update, data restoration should not be required.
2.
Plug in the Power
For mobile PCs, ensure the computer battery is fully charged. For desktop PCs, ensure
the system is plugged into AC power during the update process. Do not remove power at
any time during the firmware update process as this could produce incomplete results
and may render your Intel SSD unusable.
3.
Turn Off Drive Password Protection
Some systems provide the ability to password-protect their drives. If your system has
password protection enabled, the Intel SSD may reject any requests from the host to
update the firmware. You may need to turn off the drive password protection prior to
beginning the firmware update process.
Although it varies from system to system, you can usually find the Drive Password
Protection feature located in the BIOS. Consult your system documentation for the BIOS
settings and passwords.
If you need help disabling the drive password protection feature, contact Intel Customer
Support: http://www.intel.com/go/ssdsupport
4.
Check the Boot Order
This procedure requires booting from a USB flash or CD-ROM drive before the system
drive. To determine the boot order for your system, reboot and enter BIOS Setup.
Depending on the BIOS vendor, look for a parameter named Boot Device Priority or
Boot Load Order. Ensure that the system boots the USB flash, or CD-ROM drive before
the drive that contains the operating system (OS).
For more information on how to set the CD-ROM drive boot order, consult the system
documentation for your PC.
If you still need additional assistance checking the boot order, contact Intel Customer
Support: http://www.intel.com/go/ssdsupport
5.
Close Applications
Before beginning the firmware download process, close all applications except for your
Internet browser.
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Intel® Solid State Drive Firmware Update Tool
2.2
Option 1: Download the Intel® SSD Firmware Update Tool to
Blank CD
The Intel® SSD Firmware Update Tool is packaged as an ISO image. Similar to an archive file or
a disk image, an ISO image is specifically designed for optical disks like CDs in a format
specified by the International Organization for Standardization (ISO).
You cannot simply copy an ISO image to a blank CD. (It will appear as a data file and will not
work correctly.) The ISO image must be decoded with software and installed onto a blank CD
(CD-R or CD-RW).
1.
Go to the Intel download website located at http://www.intel.com/go/ssdfirmware.
2.
Review the Intel SSD Firmware Release Notes document for a quick summary of the
firmware changes for each product.
3.
Click Download to display the terms of the license agreement.
4.
After reading the agreement, click ACCEPT to start the download.
The browser prompts you to select Open, Save or Cancel.
Figure 1.
Download the ISO Image
Your screen will display the name of the current firmware update image file
(xxxxxx.iso).
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5.
Follow the steps for your operating system to burn the ISO image to a blank CD-R or
CD-RW.
Windows* 8/10
a)
Insert a blank CD into your drive
b)
Click Save to download the file
c)
Specify a folder location when prompted (such as c:\temp)
d)
Press the Windows key
on your keyboard to go to the desktop, then
click the File Explorer icon on the taskbar
e)
Navigate to the file folder you specified in step b
f)
Right-click the .ISO file and select Burn disc image
g)
Click Burn. The ISO image is burned to the CD
h)
Click Close when finished
Windows* 7
a)
Insert a blank CD into your drive
b)
Click Save to download the file
c)
Specify a folder location when prompted (such as c:\temp)
d)
Open the Windows Start menu, open the Computer folder, and go
the file folder you specified in the previous step
e)
Right-click the .ISO file and select Open With
f)
Select Windows Disk Image Burner
g)
Click Burn. The ISO image is burned to the CD
h)
Click Close when finished
Windows XP and Windows Vista*
Your Read/Write CD-ROM drive software will guide you through the process of burning an
ISO image. For more information, see Section 6.0, "Additional Information – Burning the ISO
Image in Windows XP, Windows Vista or Linux OS."
If your R/W CD-ROM software does not recognize ISO images, you may see an “unknown file
type” message when downloading the Intel® SSD Firmware Update Tool. See Section 7.1,
"Computer Does Not Recognize ISO Images."
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Intel® Solid State Drive Firmware Update Tool
2.3
Option 2: Download the Intel® SSD Firmware Update Tool to USB
Flash Drive
The Intel® SSD Firmware Update Tool is packaged as an ISO image. Similar to an archive file or
a disk image, an ISO image is specifically designed for optical disks like CDs in a format
specified by the International Organization for Standardization (ISO).
This means that you cannot simply copy an ISO image to a blank USB Flash Drive. (It will appear
as a data file and will not work correctly.) The ISO image must be decoded with software and
installed onto a blank USB Flash Drive to make it bootable with the Intel® SSD Firmware Update
Tool.
For the purpose of illustration, we are using Universal USB installer software from
pendrivelinux.com, but you may use any installer that you prefer.
1.
Go to the Intel download website located at http://www.intel.com/go/ssdfirmware.
2.
Review the Read Me file to better understand the firmware update process. The Read
Me file contains high-level instructions for using the Intel® SSD Firmware Update Tool.
3.
Review the Intel® SSD Firmware Release Notes document for a quick summary of the
firmware changes for each product.
4.
Click Download to display the terms of the license agreement. (The Read Me.txt file
also includes the license agreement information.)
5.
After reading the agreement, click ACCEPT to start the download.
The browser prompts you to select Open, Save or Cancel. See Figure 1 in the previous
section to view a sample screen.
6.
Go to http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/ and
download the freeware Universal USB Installer
7.
Install and run the Universal USB Installer (see Figure 2)
8.
Select the Try Unlisted Linux ISO
9.
Browse to the location of the FUT ISO and select it
10. Select the drive letter that corresponds to your blank USB Flash Drive
11. Click Create
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Figure 2.
Universal USB Installer
NOTE: Your screen will display the name of the current firmware update image file
(xxxxxxxx.iso).
2.4
Run the Intel® SSD Firmware Update Tool
After creating the ISO image CD or bootable USB flash drive, make sure you have completed
the setup procedures before running the Intel® SSD Firmware Update Tool:

Back up the SSD

Turn off Drive Password Protection

Designate the CD-ROM or USB Flash drive (as appropriate) to boot first or prior to
the OS drive

Fully charge the battery (for mobile computers)

Plug in the power cable (for desktop computers)
NOTE: If at any time during the firmware update process the program fails or your system
displays a blank screen, power down and reboot your computer. Run the firmware update
process again. If the second attempt fails, contact Intel Customer Support:
http://www.intel.com/go/ssdsupport
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Intel® Solid State Drive Firmware Update Tool
1.
Tool will boot and present the end-user software license. They you will need to press “enter” to page
through the full thing. Here is a sample text:
2.
Once you click through and read the license the tool will prompt the user:
a.
If the user declines the license agreement the tool will show the shutdown prompt:
b.
If user says “y” to the license prompt then the tool will scan for Intel SSDs.
i.
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If the drive does not need a firmware update it will show something like:
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Note: The message displayed above could change depending on why the drive doesn’t need an
update. It could be because the drive is an invalid SKU or in a disable logical state.
ii.
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If the drive does need an update it will show as below:
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Intel® Solid State Drive Firmware Update Tool
1.
If the user says “n” (no) to the update it will show:
2.
If the user says “Y” yes it will show:
Note: the last line “Firmware update successful” could be different depending on the status of the
firmware update. This will change if the firmware update failed for some reason.
3.
After it will go to the next Intel solid state drive and show either what was displayed i.e. if no update is
needed or if there is an update.
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4.
Once the Tool has gone through all the drives it will show the shutdown prompt
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Intel® Solid State Drive Firmware Update Tool
3.0
3.1
Apple Macintosh Instructions
Setting Up
Complete the following steps before starting the firmware update process on the computer
containing the SSD.
1.
Back Up the SSD
Perform a complete system backup on your Intel SSD to ensure that no data is lost
during the firmware update process. Intel is not responsible for any data loss that might
occur during or after a firmware update on an SSD.
Following a successful firmware update, data restoration should not be required.
2.
Plug In the Power
For mobile computers, ensure the computer battery is fully charged. For desktop
computers, ensure the system is plugged into AC power during the update process. Do
not remove power at any time during the firmware update process as this could produce
incomplete results and may render your Intel SSD unusable.
3.
Close Applications
Before beginning the firmware download process, close all applications except for your
Internet browser.
3.2
Downloading the Intel® SSD Firmware Update Tool to Blank CD
The Intel® SSD Firmware Update Tool is packaged as an ISO image. Similar to an archive file or a
disk image, an ISO image is specifically designed for optical disks like CDs in a format specified by
the International Organization for Standardization (ISO).
You cannot simply copy an ISO image to a blank CD. (It will appear as a data file and will not work
correctly.) The ISO image must be decoded with software and installed onto a blank CD (CD-R or
CD-RW).
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1.
Go to the Intel download website located at http://www.intel.com/go/ssdfirmware.
2.
Review the Read Me.txt file to better understand the firmware update process. The Read
Me file contains high-level instructions for using the Intel® SSD Firmware Update Tool.
3.
Review the Release Notes document for a quick summary of the firmware changes for
each product.
4.
Click Download to display the terms of the license agreement. (The Read Me.txt file also
includes the license agreement information.) After reading the agreement, click ACCEPT
(at the bottom of the page) to display the web page with the download firmware link.
5.
Click Intel SSD Firmware Update Tool. The browser prompts you to select Open, Save
or Cancel (see Figure 12).
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Figure 3.
Download the ISO Image
NOTES:
1. Mozilla Firefox* was used only as an example to create this screen shot and does not imply any
endorsement or warranty by Intel.
2. Your screen will display the current name of the firmware update image file (xxxxxxxx.iso).
6.
Click Save File to download and save the ISO image.
7.
Right click the ISO image and open Disk Utility. See Figure 13.
Figure 4.
Selecting Disk Utility
NOTES:
1. These Apple* products were used only as examples to create this screen shot and do not imply
any endorsement or warranty by Intel.
2. Your screen will display the current name of the firmware update image file (xxxxxxxx.iso).
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8.
With the Disk Utility open, click the ISO image you downloaded.
9.
Click the Burn button in the toolbar.
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Intel® Solid State Drive Firmware Update Tool
Figure 5.
Using Disk Utility to Burn ISO Image
NOTE:
1. Your screens will display the current name of the firmware update image file (xxxxxxxx.iso).
10. Install a blank CD (CD-R or CD-RW) when prompted.
11. Click the Burn button. The application displays a status screen similar to Figure 15.
Figure 6.
Image Burning Process – Apple Mac OS*
NOTES:
1. The Apple* and Matsushita* products were used only as examples to create the screen shots
on this page and do not imply any endorsement or warranty by Intel.
2. Your screen will display the current name of the firmware update image file (xxxxxxxx.iso).
The process of burning a CD-ROM takes approximately five minutes.
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3.3
Starting the Firmware Update Process
After creating the ISO image CD, make sure you have completed the setup procedures before
starting the firmware update process:

Back up the SSD

Fully charge the battery (for mobile computers)

Plug in the power cable (for desktop computers)
Go to Section 4.4, “Run the Intel® SSD Firmware Update Tool” and follow the steps to update the
firmware.
NOTE: Hold down the “c” key to force your system to boot from the CD-ROM drive.
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Intel® Solid State Drive Firmware Update Tool
4.0
Additional Information – Burning the ISO Image in Windows*
XP, Windows* Vista* or Linux* OS
This section describes how to burn the Intel® SSD Firmware Update Tool ISO image file on a
blank CD (CD-R or CD-RW) using Microsoft Windows XP, Windows Vista, or Linux after you have
downloaded the file (as described in Section 4.2).
Once the download process begins, you may see a screen similar to the one shown in Figure 16.
Figure 7.
Burning an ISO Image
NOTE: Your screens will display the current name of the firmware update image file (xxxxxxxx.iso).
1.
Install a blank CD when prompted.
2.
Click the Burn button to start the process. A status screen similar to Figure 17 appears.
The process of burning a CD-ROM takes approximately five minutes.
Figure 8.
Image Burning Process
NOTES:
1. The ImgBurn* and ATAPI DVD* products displayed on this page were used only as examples to
create these screen shots and do not imply any endorsement or warranty by Intel.
2. Your screens will display the current name of the firmware update image file (xxxxxxxx.iso).
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5.0
5.1
Troubleshooting
Computer Does Not Recognize ISO Images
If your CD-ROM software does not recognize ISO images (in Windows XP, Windows Vista, or Linux
operating system), you may see an “unknown file type” message when downloading the Intel®
SSD Firmware Update Tool similar to Figure 18.
Figure 9.
R/W CD-ROM Software Does Not Recognize ISO Images
NOTE: Your screens will display the current name of the firmware update image file (xxxxxxxx.iso).
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1.
Click Save to download the ISO image to your computer.
2.
Locate a software application on the Internet that burns ISO images. Install
the application.
3.
Double-click the ISO image on your drive to decode the image and burn the
Intel® SSD Firmware Update Tool onto a blank CD (CD-R or CD-RW).
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