Advantage II Unit Warranty
Warranty
The warranty on the Advantage II is 15 months from shipment date.
• For a unit defective in materials or workmanship, free repair, including parts and labor (unless damaged by abuse or negligence)
• Return shipment of repaired product is pre-paid ground service
• Free inspection and preventative maintenance
• Repair turnaround time of 10 working days, excluding transit time
• Toll-free assistance at Customer Support 1-800-647-4832
• These services are purchaser’s exclusive remedy for warranty issues
Extended Maintenance Contract Services
Extended maintenance contracts are available from your authorized Neptune Sales representative.
Maintenance contract services provided during extended period include:
• Free repair of unit, including parts and labor
• Return shipment of repaired product is pre-paid ground service
• Free inspection and preventative maintenance
• Repair turnaround time of 5 working days, excluding transit time
• Toll-free assistance at Customer Support 1-800-647-4832
NOT included in Extended Maintenance Contract Services
• Rechargeable batteries
• Equipment damaged by abuse or negligence, or environmental damage such as a result of fires and storms
• Firmware modifications
• Priority Overnight return shipment of repaired units
• Neptune disclaims any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose
Repair Notes:
A Returned Material Authorization (RMA) number MUST accompany all incoming repairs. This number may be obtained by calling Customer Support at 1-800-647-4832.
• Customer pays all incoming shipment charges
• Repair turnaround (non-warranty/non-maintenance) is approximately 15 business days, excluding transit. All repairs conducted without maintenance are charged as time and materials repairs
• All outgoing repairs are shipped ground service
• Requested Priority Overnight return shipment is paid by the customer
• Repair warranty is 90 days from shipment date
W ADVANTAGEII 04.06
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