www.philips.com/welcome EN User manual 1 Customer care and

19P4
www.philips.com/welcome
EN User manual
1
Customer care and warranty
23
Troubleshooting & FAQs
29
Table of Contents
1.Important �����������������������������������������������1
1.1 Safety precautions and maintenance �1
1.2 Notational Descriptions ���������������������������2
1.3 Disposal of product and packing
material ���������������������������������������������������������������3
2. Setting up the monitor �����������������������4
2.1Installation ���������������������������������������������������������4
2.2 Operating the monitor ������������������������������5
2.3 Remove the Base Assembly for VESA
Mounting ������������������������������������������������������������8
3. Image Optimization �����������������������������9
3.1SmartImage ������������������������������������������������������9
3.2SmartContrast ���������������������������������������������10
4. Technical Specifications ��������������������11
4.1 Resolution & Preset Modes �����������������14
5. Power Management ���������������������������15
6. Regulatory Information ��������������������16
7. Customer care and warranty ����������23
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy �������������������������������������������������23
7.2 Customer Care & Warranty ���������������25
8. Troubleshooting & FAQs ������������������29
8.1Troubleshooting ������������������������������������������29
8.2 General FAQs ����������������������������������������������30
1. Important
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
1.1 Safety precautions and
maintenance
• Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
• Temperature: 0-40°C 32-95°F
1.2 Notational Descriptions
• Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
Important information for Burn-in/Ghost
image
Notes, Cautions and Warnings
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
1. Important
Taking back/Recycling Information for
Customers
1.3 Disposal of product and packing
material
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Waste Electrical and Electronic EquipmentWEEE
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Install the base
2. Setting up the monitor
1. P
lace the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2.1 Installation
Package contents
user s manual
使用产品前请阅读使用说明
保留备用
2014
2. Snap in the base in the VESA mount area.
*DisplayPort
Audio
*VGA
*DVI
* Depends on the country
4
2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
Description of the control buttons
8
7
6 5
4 2
3
9
USB
1
10
2
3
6
4
1 Kensington anti-theft lock
2 VGA input
3 DVI input
4 DisplayPort
5 Audio input
3
6 AC power input
7 Zero power Switch
8 USB downstream
7 6
5
4
2
1
9 USB upstream
10 Earphone jack
Connect to PC
Switch monitor’s power ON and
OFF.
1. Connect the power cord to the back of
the monitor firmly.
Access the OSD menu.
Confirm the OSD adjustment.
2. Turn off your computer and unplug its
power cable.
Adjust the OSD menu.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
Change the signal input source..
Adjust the speaker volume. .
4. Plug the power cord of your computer
and your monitor into a nearby outlet.
Return to previous OSD level.
SmartImage hot key. There are 6
modes to select: Office, Photo,
Movie, Game, Economy, Off.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
5
2. Setting up the monitor
Description of the On Screen Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Main menu
Input
Sub menu
VGA
DVI
DisplayPort


Picture





Audio
Color
Basic and simple instruction on the control
keys
Brightness
0~100
Contrast
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
Off, On
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
Off, On
OverScan
Off, On
Volume
0~100
Stand-Alone
On, Off
Mute
On, Off
Audio Source
Audio In,DisplayPort
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
sRGB
User Define
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
Red: 0~100
Green: 0~100
Blue: 0~100
Language
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
OSD Settings
Horizontal
0~100
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
Setup
Auto
Power LED
0, 1, 2, 3, 4
H.Position
0~100
V.Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
Reset
Yes, No
Information
6
2. Setting up the monitor
Resolution notification
Height adjustment
This monitor is designed for optimal
performance at its native resolution, 1280
× 1024 @ 60 Hz. When the monitor is
powered on at a different resolution, an
alert is displayed on screen: Use 1280 ×
1024 @ 60 Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
130mm
Physical Function
Tilt
Pivot
20
-5
0
Swivel
-65
90
+65
7
2. Setting up the monitor
Note
This monitor accepts a 100mm x 100mm VESACompliant mounting interface.
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor base,
please follow the instructions below to avoid
any possible damage or injury.
1. P
lace the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
100mm
100mm
2. While keeping the release button pressed,
tilt the base and slide it out.
8
3. Image Optimization
3. Image Optimization
2. Keep pressing
to toggle among Office,
Photo, Movie, Game, Economy and Off.
3.1 SmartImage
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
What is it?
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable SmartImage
with the
button at the front bezel of
your monitor.
There are six modes to select: Office, Photo,
Movie, Game, Economy and Off.
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.




How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How to enable SmartImage?
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
1. Press
to launch the SmartImage on
screen display.
9
3. Image Optimization
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
10
3. Image Optimization
4. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response time
SmartResponse time (typ.)
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
Connectivity
Signal Input
USB
Input Signal
Audio In/Out
Convenience
Built-in speakers
User Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Tilt
Swivel
Height adjustment
Pivot
Power
On Mode
Sleep (Standby)
Off
Off(AC switch)
IPS-ADS
LED
19" (48.3 cm)
5:4
0.293 x 0.293 mm
20,000,000:1
14ms
5ms(GtG)
1280 x 1024 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage
16.7M
56 Hz - 76 Hz
30 kHz - 83 kHz
YES
DVI(Digital) VGA( Analog),DisplayPort
USB 2.0x4
Separate Sync, Sync on Green
PC audio-in headphone out
1.5W x 2
English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar,
Nederlands, Português, Português Brazil, Polski, Русский,
Svenska, Suomi, Türkçe, Čeština, Українська, 简体中文,
繁體中文, 日本語, 한국어
VESA mount(100×100mm),Kensington Lock
DDC/CI, sRGB, Window7/8/8.1/Vista/XP, Mac OSX, Linux
-5 / +20
-65 / +65
130mm
90°
21.6W (typ.), 36.9W (max.)
<0.3W
<0.3W
0W (typ.)
11
4. Technical Specifications
On Mode(ECO mode)
Power(EnergyStar test method)
Energy Consumption
Normal Operation (typ.)
Sleep (Standby)
Off
Off(AC switch)
Heat Dissipation*
Normal Operation (typ.)
Sleep (Standby)
Off
Off(AC switch)
Power LED indicator
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
product with Packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range (operation)
Temperature range
(Non-operation)
Relative humidity
10W (typ.)
AC Input Voltage
AC Input Voltage
AC Input Voltage
at 100VAC, 50Hz
at 115VAC, 60Hz
at 230VAC, 50Hz
14.7W
14.7W
14.7W
<0.3W (typ.)
<0.3W (typ.)
<0.3W (typ.)
<0.2W (typ.)
<0.2W (typ.)
<0.2W (typ.)
0W (typ.)
0W (typ.)
0W (typ.)
AC Input Voltage
AC Input Voltage
AC Input Voltage
at 100VAC , 50Hz
at 115VAC , 60Hz
at 230VAC , 50Hz
50.17 BTU/hr
50.17 BTU/hr
50.17 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
<0.68 BTU/hr
<0.68 BTU/hr
<0.68 BTU/hr
0 BTU/hr
0 BTU/hr
0 BTU/hr
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240VAC, 50-60Hz
404X513X220 mm
404X346X61 mm
465X400X280 mm
5.250 kg
3.116 kg
7.153 kg
0°C to 40 °C
-20°C to 60°C
20% to 80%
Environmental
ROHS
EPEAT
Packaging
Specific Substances
EnergyStar
Compliance and standards
YES
Gold
100% recyclable
100% PVC BFR free housing
YES
Regulatory Approvals
CE Mark, FCC Class B, SEMKO, BSMI, GS, ERGO, TCO, Certified, WEEE,
PSB, C-Tick, CEL, China RoHS, CCC, CECP, ETL, CU, UKRAINIAN
Cabinet
Color
Finish
Black
Texture
12
4. Technical Specifications
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
13
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1280 x 1024 @ 60 Hz (analog input)
1280 x 1024 @ 60 Hz (digital input)
Recommended Resolution
1280 x 1024 @ 60 Hz (digital input)
H. freq (kHz)
Resolution
V. freq (Hz)
31.47
720x400
70.09
31.47
640x480
59.94
35.00
640x480
66.67
37.86
640x480
72.81
37.50
640x480
75.00
37.88
800x600
60.32
46.88
800x600
75.00
48.36
1024x768
60.00
60.02
1024x768
75.03
44.77
1280x720
59.86
63.89
1280x1024
60.02
79.98
1280x1024
75.03
Note
Please notice that your display works best at
native resolution of 1280 x 1024 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
14
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
21.6W (typ.),
36.9W(Max.),
White
Sleep
(Standby)
OFF
No
No
0.3W (typ.)
White
(blink)
Switch Off
OFF
-
-
0.3 W (typ.)
OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1280 x 1024
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
15
6. Regulatory Infomation
headsets) Acoustic performance – protection
against sound spikes (headsets) and fan noise
(projectors, computers) Ergonomically designed
keyboard (notebooks)
6. Regulatory Information
Congratulations!
This product is TCO Certified-for Sustainable IT
Electrical Safety, minimal electro-magnetic
Emissions Third Party Testing
All certified product models have been tested
in an independent, accredited laboratory.
TCO Certified is an international third party
sustainability certification for IT
products. TCO Certified ensures
that the manufacture, use and
recycling of IT products reflect environmental,
social and economic responsibility. Every TCO
Certified product model is verified by an
accredited independent test laboratory. ​
This product has been verified to meet all the
criteria in TCO Certified, including:
A detailed criteria set is available for download
at www.tcodevelopment.com, where you can
also find a searchable database of all TCO
Certified IT products.
TCO Development, the organization behind
TCO Certified, has been an international
driver in the field of Sustainable IT for 20 years.
Criteria in TCO Certified are developed in
collaboration with scientists, experts, users
and manufacturers. Organizations around the
world rely on TCO Certified as a tool to help
them reach their sustainable IT goals. We are
owned by TCO, a non-profit organization
representing office workers. TCO Development
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.
Corporate Social Responsibility
Socially responsible production - working
conditions and labor law in manufacturing
country
Energy Efficiency
Energy efficiency of product and power supply.
Energy Star compliant, where applicable
Environmental Management System
Manufacturer must be certified according to
either ISO 14001 or EMAS
For more information, please visit
ww.tcodevelopment.com
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercuryfree products, halogenated substances and
hazardous flame retardants
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certified
Design for Recycling
Coding of plastics for easy recycling. Limit on
the number of different plastics used.
compliance.
Product Lifetime, Product Take Back
Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback
Packaging
Limits on hazardous substances in product
packaging. Packaging prepared for recycling
Ergonomic, User-centered design
Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
16
6 Regulatory Infomation
Lead-free Product
CE Declaration of Conformity
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
This product is in conformity with the following
standards
EPEAT
• EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
Information Technology Equipment).
• EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
(www.epeat.net)
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.
The product also comply with the following
standards
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• GS EK1-2000:2011 (GS mark requirement).
• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
Benefits of EPEAT
• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
17
6. Regulatory Infomation
Energy Star Declaration
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
Federal Communications Commission (FCC)
Notice (U.S. Only)
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
18
6 Regulatory Infomation
EN 55022 Compliance (Czech Republic Only)
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
19
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
Placering/Ventilation
ADVARSEL:
S Ø R G V E D P L AC E R I N G E N F O R , AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VO I DA A N TA RV I T TA E S S A H E L P O S T I
IRROTTAA PISTORASIASTA.
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. b
ei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Aus ergonomischen Gründen wird empfohlen,
die Gr undfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
20
6 Regulatory Infomation
E-Waste Declaration for India
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environ-ment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
How to connect a plug
http://www.india.philips.com/about/sustainability/
recycling/index.page
The wires in the mains lead are coloured in
accordance with the following code:
(B)
(A)
BLUE -“NEUTRAL”(“N”)
Information for U.K. only
BROWN -“LIVE”(“L”)
GREEN&YELLOW -“EARTH”(“E”)
WARNING - THIS APPLIANCE MUST BE
EARTHED.
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
3. Retit the fuse cover.
If the fitted plug is not suitable for your socket
outlets, it should be cut off and an appropriate
3-pin plug fitted in its place.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
21
6. Regulatory Infomation
环保使用期限
此标识指期限(十年),电子信息产品中含有
的有毒有害物质或元素在正常使用的条件
下不会发生外泄或突变,电子信息产品用户
使用该电子信息产品不会对环境造成严重
污染或对其人身、财产造成严重损害的期
限。
-
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
《废弃电器电子产品回收处理管理条例》
提示性说明
为了更好地关爱及保护地球,当用户不再
需要此产品或产品寿命终止时,请遵守国
家废弃电器电子产品回收处理相关法律法
规,将其交给当地具有国家认可的回收处
理资质的厂商进行回收处理。
中国电子信息产品污染控制标识要求(中国
RoHS法规标示要求)产品中有毒有害物质或
元素的名称及含量
有毒有害物质或元素
部件名称
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr6+)
多溴联苯 多溴二苯醚
(PBB)
(PBDE)
外壳
O
O
O
O
O
O
液晶显示屏/灯管
X
O
O
O
O
O
电路板组件*
X
O
O
O
O
O
电源适配线
X
O
O
O
O
O
电源线/连接线
X
O
O
O
O
O
*:
电 路板组件包括印刷电路板及其构成的零部件,如电阻、电容、集成电
路、连接器等。
O:
表 示该有毒有害物质在该部件所有均质材料中的含量均在GB/T265722011规定的限量要求以下。
X:
表 示该有毒有害物质至少在该部件的某一均质材料中的含量超出GB/
T26572-2011规定的限量要求;但是上表中打“X”的部件,符合欧盟RoHS
法规要求(属于豁免的部分)。
22
7 Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
23
7. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant .(ISO9241-307: Ergonomic requirement,analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
24
7 Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days
of your original purchase date. During the extended warranty period, the service includes pickup, repair
and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
• Extended Warranty Period • Total Warranty Period
Warranty Period
• Depend on
• + 1 Year
• Local Standard warranty period +1
different Regions
• + 2 Years
• Local Standard warranty period +2
• + 3 Years
• Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge
Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223
Free of charge
Mon to Fri : 9am - 6pm
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge
Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH +41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
Local call tariff
Mon to Fri : 8am - 5pm
United Kingdom Celestica
+44 0207 949 0069
25
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan
N/A
Classic Service I.I.c.
+7 727 3097515
Latvia
N/A
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
N/A
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia&Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
the republic of Belarus N/A
ServiceBy
+ 375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
N/A
Topaz
+38044 525 64 95
N/A
Comel
+380 5627444225
Ukraine
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
26
7 Customer care and warranty
Contact Information for NORTH AMERICA :
Country
Call center
Consumer care number
U.S.A.
EPI - e-center
(877) 835-1838
Canada
EPI - e-center
(800)479-6696
Contact Information for APMEA region:
Country
ASP
Consumer care number Opening hours
Australia
AGOS NETWORK
PTY LTD
1300 360 386
Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
+62-21-4080-9086
PT. CORMIC
(Customer Hotline)
SERVISINDO PERKASA +62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:0017:30
Fri. 08:30-11:30; 13:00-17:30"
Korea
Alphascan Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Electronics
Singapore Pte Ltd
(65) 6882 3966
(Philips Consumer Care
Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan
FETEC.CO
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System
(662) 934-5498
Co., Ltd.
Mon.~Fri. 08:30am~05:30pm
South Africa
Computer Repair
Technologies
011 262 3586
Mon.~ Fri. 08:00am~05:00pm
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
0800-231-099
27
7. Customer care and warranty
Vietnam
+84 8 38248007
Ho Chi Minh City
FPT Service Informatic
+84 5113.562666
Company Ltd. - Ho Chi
Danang City
Minh City Branch
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Philippines
EA Global Supply Chain
(02) 655-7777; 6359456
Solutions ,Inc.
Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
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8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
8.1 Troubleshooting
Visible signs of smoke or sparks
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Common Problems
Imaging Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
Image is not centered
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED is White)
Image vibrates on the screen
• Make sure the computer is turned on.
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
• The Energy Saving feature may be activated
Screen says
• Adjust the image using the “Auto” function
in OSD Main Controls.
Attention
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Check cable connection
Horizontal flicker appears
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Make sure the computer is turned on.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
29
8. Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
8.2 General FAQs
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1:When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.:Recommended resolution for this
monitor: 1280 x 1024 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1280 x
1024 pixels.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1280
x 1024 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Image appears distorted. Text is fuzzy or
blurred.
• Turn on your monitor and then turn on
your PC.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Q2:What is the recommended refresh
rate for LCD monitor?
Ans.:Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Q3:
The "power on" light is too strong and is
disturbing
What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.:These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
30
8. Troubleshooting & FAQs
computer may ask you for monitor
drivers (.inf and .icm files) or a driver
disk when you first install your monitor.
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
files) will be installed automatically.
Ans.:Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5:What if I get lost when I am making
monitor adjustments via OSD?
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
Ans.:Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6:Is the LCD screen resistant to
scratches?
3. User Define: The user can choose his/
her preference color setting by adjusting
red, green blue color.
Ans.:In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q7:How should I clean the LCD surface?
Ans.:For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.:Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q8: Can I change the color setting of my
monitor?
Q10: Are Philips LCD monitors Plug-andPlay?
31
8. Troubleshooting & FAQs
Ans.:Yes, the monitors are Plug-and-Play
compatible with Window8/8.1/7/Vista/
XP/NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burnin, or After Image, or Ghost Image in
LCD panels?
Ans.:Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.:Your LCD monitor works best at its
native resolution of 1280 x 1024 @
60 Hz. For best display, please use this
resolution.
32
© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
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