Amadeus Selling Platform PNR

Amadeus Iran
Amadeus Selling Platform
PNR
Note: This module contains Amadeus Selling Platform Fares, updated in
March, 2013.
Copyright © 2013, Amadeus-Iran
All rights reserved.
Edition 1.0
Published by:
Amadeus-Iran
Educational System and Service
No.6, Shafagh (17th) St., Bokharest Ave.
Tehran, Iran
Fax: INT +9821 88706606
March 2013
Table of Contents
i
Table of Contents
Preface ………………………………………………………………………
Introduction………………………………………………….………….….
Course Objectives…………………………………………………...........
1
1
1
Chapter 1: Introduction to Amadeus PNR..…………………………….
New Tab…………………………..........................................................
Open Tab …...……………………………………………………………..
From Profile Tab.…….........................................................................
Claim Tab………………………….. ……………………………………...
Inactive PNR Tab………………………………………………………….
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Chapter 2: Creating a PNR…………………..……………………...…….
Creating a New PNR………....…………………………….……………
Coping an Existing PNR…..……………………………………………..
PNR Display Explanation….…………………………………………….
PNR Section…..………………………………………………….............
PNR Toolbar Icons……………………………………………………….
PNR Segment Status Codes……………………………………………
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Chapter 3: Opening a PNR…………………..……………………...…….
Retrieving a PNR by Name....…………………………….………….…
Retrieving a PNR by Record Locator…………………………………..
Retrieving a PNR by Service Information……………….……….……
Retrieving a PNR by Frequent Flyer Number…………………….…..
Retrieving a PNR by Customer Profile………………….…………..…
Retrieving a PNR by Ticket Number…………………………………..
Retrieving a PNR by Booking Source/Airline Record Locator………
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Chapter 4: Adding Elements to a PNR..…………………………….
Adding Main Elements to a PNR.........................................................
Adding a Group to a PNR.………………………………………………..
Adding Names to a PNR.....................................................................
Adding Contact Information to a PNR………………………………......
Adding Frequent Flyer Information to a PNR…………………………..
Adding Ticket Arrangement Information to a PNR…………………….
Adding Miscellaneous Remarks to a PNR…..………………………….
Adding a Received From Element to a PNR…………………………..
Adding Auxiliary Elements to a PNR…………………………………….
Adding Address Information to a PNR………………………………….
Adding Special and Other Services to a PNR………………………….
Adding a Seat assignment to a PNR…...……………………………….
Adding Frequent Flyer Information to a PNR ………………………….
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Amadeus Iran Training Module
Table of Contents
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Adding APIS Information to a PNR.…………………………………….
Adding Other Services Information to a PNR………………………….
Adding Meal Information to a PNR……………………………………..
Adding Extra Seats to a PNR……………………………………………
Adding Extra Air Services to a PNR….………………………………….
Adding Chargeable Services Using Customize the Trip..…………….
Adding Group Service Elements to a PNR.…………………………….
Adding Assistance Information to a PNR……………………………….
Adding Fare Elements to a PNR..……………………………………….
Adding Payment Information….………………………………………….
Adding Original Payment or Payment Difference Information.……….
Adding Validating Carrier Information……..…………………………….
Adding Commission……………………………………………………….
Adding Endorsement Information………………………………………..
Adding Fare Discount Information……………………………………….
Adding Origin Issue (Ticket Exchange ) Information.………………….
Adding Extra Fare Information to a PNR.……………………………….
Adding Manual Document Information………………………………….
Adding Tour Code Information..………………………………………….
Adding Miscellaneous Printing Information.…………………………….
Adding Fare Override Information……………………………………….
Adding a Queuing Option..……………………………………………….
Adding Verification Address Information.……………………………….
Requesting a Credit Card Approval Code..…………………………….
Adding Remarks to a PNR……………………………………………….
Adding Back Office Remarks..………………………………………….
Adding Confidential Remarks…………………………………………….
Adding Invoice/Itinerary Remarks……………………………………….
Adding Miscellaneous Remarks...……………………………………….
Adding Corporate Remarks..…………………………………………….
Adding Security Information to a PNR.………………………………….
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Chapter 5: Saving a PNR…………....…………………………………….
Saving a PNR……….….………………………………………………..
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Chapter 6: Modifying PNR Elements….…....…………………………...
Modifying a Group Element….…...……………………………….…….
Modifying a Name Element..….…………………………………..…….
Modifying Other PNR Elements.……………….………………………
Modifying Air, Car, Hotel, and Manual Segments…………………….
Rebooking Air Segments..…………..…..…………………………...….
Rebooking a Single Air Segment……………….………………………
Rebooking Multiple Air Segments…………………………………...….
Rebooking from an Air Availability Display..…..……………………….
Rearranging PNR Segments….... ……………………………………...
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Table of Contents
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Chapter 7: Cancelling PNR Elements………………………….………
Cancelling PNR Elements……...……………………………………..
Cancelling Air Seats for a segment.………………………………….
Cancelling the Itinerary……………..…….....………………………...
Cancelling Security Elements…………….....………………………..
Deleting Elements………………………….....………………………..
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Chapter 8: Splitting a PNR……………………...………………………..
Splitting Passengers in a Non-group PNR……..……………………
Splitting Other Elements in a Non-group PNR ..……………………
Splitting a Group PNR…………..………………..……………………
Accessing a Cross-Referenced PNR(After a PNR Has Split)..……
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Chapter 9: Claiming a PNR..…………………...………………………..
Claiming a PNR by Record Locator……..…………………………..
Claiming a PNR by Flight Number…………… ..……………………
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Chapter 10: Recalling a PNR…………………...………………………..
Recalling a PNR by Flight/Date Segment……..…………….………
Recalling a PNR by PNR Record Locator……...……………………
Displaying the Office Request List……………..…………….………
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Chapter 11: Using Profiles with PNRs….…...………………………..
Creating a PNR from a Traveler Profile……..…………….…………
Retrieving a Traveller Profile by Name………....……………………
Retrieving a Traveller Profile by Frequent Flyer Number..…...……
Retrieving a Traveller Profile by Record Locator..……………….…
Retrieving a Traveller Profile by Index…………………....…….……
Retrieving a Traveller Profile by Corporate ID…………....…………
Creating a PNR from a Company Profile………………....…………
Retrieving a Company Profile by Name………………......…………
Retrieving a Company Profile by Record Locator.……....…………
Retrieving a Company Profile by Index…………...……....…………
Retrieving a Company Profile by Corporate ID.……....……….……
Transferring PNR Information to a Profile………..……....…….……
Creating a Traveller Profile from a PNR.……....………………….…
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Chapter 12: Printing or Copying a Screen……..……………………..
Using Amadeus Checkmytrip.com……..……………………
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Amadeus Iran Training Module
Preface
1
Before You Start
Introduction
This user guide describes Amadeus PNR, one of the key modules of Amadeus
Selling Platform. It explains how to use Amadeus PNR from an end-user point of
view.
Objectives
After you have read this user guide, you will be able to:
•
Create a new PNR and open existing PNRs
•
Add elements to a PNR and modify or cancel the elements
•
Split a PNR to modify the itinerary for one or more passengers
•
Claim a PNR that was originally sold by an airline
•
Recall a PNR that has been archived as a Past Date Record (PDR)
•
Use traveller information in a profile to create a PNR or create a profile from the
information defined in a PNR
•
Use the Check My Trip web site to access a PNR itinerary.
Where Do I Go for Help?
Amadeus Selling Platform online help provides you with task-based help at screen
level. Press F1 in a screen to display instructions on how to perform a task, related
tasks and background information.
Amadeus Iran Training Module
Chapter 1: Introduction to Amadeus PNR
3
Chapter 1
Introduction to Amadeus PNR
A Passenger Name Record (PNR) contains the details of a passenger’s reservation
and other information related to the trip.
to create new PNRs, retrieve and open existing
You choose the PNR module
ones, to claim PNRs that originate from an airline, and to recall inactive PNRs.
The PNR module includes the following tabs: New, From Profile, Open, Claim and
Inactive PNR.
New Tab
You use the New tab to create a new PNR before or after you book the itinerary.
Open Tab
You use the Open tab to retrieve an existing PNR by entering different types of
search criteria such as the passenger's name, record locator or flight information.
From Profile Tab
You use the From Profile tab to create a PNR by transferring information from a
traveller or company profile to the PNR.
Claim Tab
You use the Claim tab to claim passenger bookings made directly with an airline by
entering your customer's record locator or flight information.
Note:
Some airlines place restrictions on PNRs you claim from them, so if you
need information about specific conditions when claiming PNRs, check with
the airline directly.
Inactive PNR Tab
You use the Inactive PNR tab to recall archived PNRs. PNRs are archived after the
last flight segment has been flown. Archived PNRs are stored for three years.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
5
Chapter 2
Creating a PNR
You use the New tab within the PNR module to create a new PNR. You can also
create a PNR by copying an existing PNR.
You can start to create a PNR either before or after you book air, car, hotel or other
itinerary segments.
Note:
You can use the From Profile tab to create a PNR by transferring
information from a traveller or company profile to the PNR.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
6
Creating a New PNR
To create a new PNR:
1. In the PNR module, click on the New tab to create a new PNR.
The New tab is not displayed if another PNR is currently open. In this case you
have to save or ignore the open PNR first:
-
To save, click on the arrow next to
in the PNR toolbar which opens the
PNR Save Window dialog box. Select the Save Changes, Remove option
and click on Send.
-
To ignore, click on the arrow next to
which opens the PNR Ignore Window
dialog box. Select the Ignore Changes, Remove option and click on Send.
2. Add elements to the PNR.
3. Save the PNR.
Copying an Existing PNR
To create a PNR by copying an existing PNR:
1. Retrieve the PNR that you want to copy.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
7
See Opening a PNR Error! Bookmark not defined. for more information.
in the PNR toolbar to open the PNR Save Window
2. Click on the arrow next to
dialog box. Select the Save Changes, Create A New Copy option and click on
Send.
The new PNR is displayed.
3. Add elements to the PNR.
4. Save the PNR.
PNR Display Explanation
The following sections describe the information displayed in an active PNR.
PNR Header
The PNR header contains important information about the PNR, including where and
when it was booked, who booked it, and the record locator.
The following header tags can appear:
Header
Explanation
--- TST ---
At least one TST (Transitional Stored Ticket) has been created.
You can display the TST by clicking on --- TST --- in the PNR
header. If the system finds more than one active TST or a
deleted TST, a list is displayed.
--- NHP ---
--- AXR ---
Indicates a non-homogeneous condition, which occurs when the
number of seats booked in a flight segment is different from the
number of name elements in the PNR, or when two or more
flight segments with a different number of seats are booked in
the same PNR
The PNR is cross-referenced to one or more other
PNRs after PNR split or replication.
Click on the link to display the cross-referenced PNRs.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
8
Header
Explanation
--- RLR ---
At least one flight segment is controlled by an airline that has
sent a record return.
The airline's system record locator is displayed in the PNR
if it is collapsed.
Header section. Click on
One or more historical fare records are stored. To display the
--- HFR ---
records, click on the arrow next to
Historical Fare Record tab.
, then click on the
--- MSC ---
The itinerary includes Married Segments.
--- RLP ---
The PNR was created from a profile.
--- * ---
The PNR contains at least one confidential TST.
--- RLR CLM ---
The PNR has been claimed by an agent using another CRS.
--- RLR C** ---
The PNR is locked while an agent is in the process of claiming it
using another CRS.
For more information on the header tags, enter HE PNR HEADER in the Command
Page area.
PNR Sections
The PNR tree view shows all the elements that have been added to the PNR.
You can:
•
Click on
•
Add new elements by clicking on the hyperlinks displayed in each section.
Alternatively, click on the appropriate tab at the top of the PNR screen.
•
Modify an element by double-clicking on it.
•
Cancel or delete an element.
to expand or collapse a section.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
9
The PNR is divided into the following sections:
Section
Explanation
Main
Contains the main elements of the PNR, including the names of the
passengers booked on this trip, the passenger's phone and email
contact information, frequent-flyer and ticket-arrangement
information, as well as miscellaneous remarks.
When two or more passengers are travelling, a number is added to
each passenger name. Use this number to associate the name to a
specific PNR element, such as a frequent-flyer number or special
meal.
To add an element to this section, click on the relevant link to the
right of the Main section.
To modify any of the elements in the Main section, double-click on
the applicable element in the PNR. For example, double-click on the
passenger's name to perform a name change.
Itinerary
Contains the flight, rental car, hotel, services (not related to a flight
segment) or manual segment bookings, which are identified by the
icon to the left of each segment.
Insurance
Contains insurance elements that have been priced or booked for
the passenger.
Billing/Mailing
Address
Contains address information, such as the passenger's mailing and
billing addresses if you added them to the PNR.
To add an address, click on the text link. To modify the current
information, double-click on the address element in the PNR.
Fare elements
Contains fare and queuing information. It also contains information
that is printed on the ticket, including form of payment, commission,
and other applicable information, such as endorsements, tour code,
and original issue.
To add a queuing option or fare data, click on the corresponding link
next to Fare elements. To modify the current information, doubleclick on the fare element in the PNR.
Services
Contains seat and special meal information, plus any other requests
and needs that the passenger might have.
To add a seat, meal, assistance, or other services, click on the
corresponding link next to Services. To modify the current
information, double-click on the services element in the PNR.
Mandatory group PNR and advanced passenger information
(required by the customs officials of certain countries) is added
using the Extra link of this section.
Remarks
Contains accounting, invoice/itinerary, and confidential remarks. To
add a remark, click on the corresponding link next to Remarks. To
modify a remark, double-click on the remark in the PNR.
Security
Contains office IDs for locations authorized to view or modify the
PNR, or both. To add a security element, click on the Security link.
To modify the current information, double click on the security
element in the PNR.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
10
Section
Explanation
Check my trip
Check My Trip is an e-travel web service that displays a userfriendly view of a PNR itinerary.
PNR Toolbar Icons
Click on the icons and links in the PNR toolbar to perform tasks such as displaying
the PNR history, printing the PNR, sending it to a queue, and other tasks.
Icon
Explanation
Open the PNR error list.
Save the PNR (End Transaction). To display other save options, such as
.
save changes and redisplay, click on the arrow next to
Refresh - update the PNR with the latest information.
Ignore the PNR. To display other ignore options, click on the arrow next to
.
Open the Modify window that corresponds to the element you have
selected.
Delete the lines that you have selected. To display other delete options,
such as delete itinerary, click on the arrow next to
.
Open the Rearrange Segments/Elements window. Before you click on the
icon, you must select a segment or element.
Split a PNR.
Price the PNR (the itinerary and any chargeable services). If you click on
, you can choose between:
the arrow next to
•
Price Itinerary to price the itinerary only
•
Go To Price Itinerary Input Screen
•
Price Services to price the chargeable services in the PNR only.
Issue tickets and documents. To display the Ticket and Documents input
screen click on the arrow next to
.
Create a traveller or company profile from information in the displayed
PNR.
Open the Queue Options window so you can place the PNR on a specific
queue.
Display the PNR history. To display other PNR history options, such as
historical fare records or PNR segment history, click on the arrow next to
.
PNR print preview. From the window that opens you can copy or print the
PNR.
Amadeus Iran Training Module
Chapter 2: Creating a PNR
Icon
11
Explanation
Print the PNR. To display other Print PNR options, such as Print
PNR History, click on the arrow next to
.
Expand and collapse the PNR display.
PNR Segment Status Codes
Segment status codes are codes that travel providers use to send you information
about your bookings and special service requests.
Advice codes are the most commonly used status codes. When a travel provider
confirms a segment, does not confirm a segment, or changes a segment (usually
flight time or flight number), the provider inserts an advice code in the PNR and
places it on your queue.
When you see an advice code in a segment, you must take action in some way. The
list below contains some common advice codes, what they mean, and the action you
should take.
Advice Code
Means...
Agent Action
HX
Holding cancelled
Delete segment
NO
No action taken (by airline)
Delete segment
UC
Unable; flight closed, not waitlisted
Delete segment
UN
Unable; does not operate
Delete segment
KK
Confirming
Change to HK
KL
Confirming from waitlist
Change to HK
TK
Confirming; advise passenger of new flight times
Change to HK
TL
Waitlisted; advise passenger of new flight times
Change to HL
TN
Holding needed; advise passenger of new flight
times
Change to HN
US
Unable to accept sale, waitlisted (by airline)
Change to HL
US
Waitlisted (by airline)
Change to HL
Amadeus Iran Training Module
Chapter 3: Opening a PNR
13
Chapter 3
Opening a PNR
You use the Open tab within the PNR module to retrieve existing PNRs. You can use
different types of data as search criteria.
You can choose from the following search options:
•
By Name
•
By Record Locator
•
By Service Information
•
By Frequent Flyer
•
By Account Number
•
By Customer Profile
•
By Ticket Number
•
By Booking Source/Marketing Airline Record Locator.
If more than one PNR matches your search criteria, a list is displayed. Select the
PNR you want to open and click on Send to display the PNR in the PNR entry screen.
Amadeus Iran Training Module
14
Chapter 3: Opening a PNR
If only one PNR matches your search criteria, the PNR entry screen will be opened
directly.
Retrieving a PNR by Name
To retrieve a PNR using the name of the traveller:
1. In the Open tab of the PNR module, click on the By Name option.
2. In the Last Name field, enter the customer's last name.
Example: Johnson
3. In the First Name field, enter the customer's first name.
Example: Robert
4. In the Office ID field, enter your agency's 9-character office identification code.
Example: THRI42500
5. To search for a specific segment in the PNR:
-
Select a service type from the Service drop-down list. Example: AIR
-
In the Airline/Provider field, enter the 2-letter airline code or 3-letter provider
code.
Example: BA (airline code) or PCL (cruise provider code)
Amadeus Iran Training Module
Chapter 3: Opening a PNR
15
If you do not know the code, enter the name and click on
on the relevant code.
, then double-click
-
In the In Date field, enter the date on which the service begins. Example:
03JUN
-
In the Out Date field, enter the date on which the service ends. Example:
10JUN
6. To open a PNR that has not been cancelled, select the Active Segment Only
check box.
7. To search for split PNRs only, select the Associated Cross Reference check box.
8. Click on Send to retrieve the PNR.
Retrieving a PNR by Record Locator
To retrieve a PNR by record locator:
1. In the Open tab of the PNR module, click on the By Record Locator option.
2. In the Record Locator field, enter the 6-character record locator of the PNR.
Example: 64B8PM
3. To display a list of split PNRs associated to the record locator you specified,
select the Associated Cross Reference check box.
4. Click on Send to retrieve the PNR.
Retrieving a PNR by Service Information
To retrieve a PNR by service information:
1. In the Open tab of the PNR module, click on the By Service option.
2. From the Service drop-down list, select a service type that corresponds to any
segment or element in the PNR.
Amadeus Iran Training Module
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Chapter 3: Opening a PNR
Example: AIR
3. In the Last Name field, enter the customer's last name.
Example: Johnson
4. In the First Name field, enter the customer's first name.
Example: Robert
5. In the Airline/Provider field, enter the 2-letter airline code.
Example: BA (airline code)
6. In the In Date field, enter the date on which the service begins. Example: 03JUN
7. In the Out Date field, enter the date on which the service ends. Example: 10JUN
8. If you selected an AIR service, you can enter the following additional information
to refine your search:
-
In the In Time field, enter the flight departure time. Example: 1300
-
In the From field, enter the 3-letter airport code for the departure airport.
Example: LON
If you do not know the code, enter the name and click on
on the relevant code.
-
In the To field, enter the 3-letter airport code for the arrival airport, or enter
the name and click on
-
, then double-click
. Example: STO
In the Flight Number field, enter the flight number. Example: 776
9. To search for split PNRs only, select the Associated Cross Reference check box.
10. Click on Send to retrieve the PNR.
Retrieving a PNR by Frequent Flyer Number
To retrieve a PNR by frequent flyer number:
1. In the Open tab of the PNR module, click on the By Frequent Flyer option.
2. In the Airline field, enter the 2-letter code for the airline. Example: BA
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Card Number field, enter your customer's frequent flyer membership
number.
Example: 64B8PM
4. Click on Send.
Amadeus Iran Training Module
Chapter 3: Opening a PNR
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Retrieving a PNR by Customer Profile
To retrieve a PNR by customer profile:
1. In the Open tab of the PNR module, click on the By Customer Profile option.
2. To retrieve the PNR by profile name (traveller profile only):
-
In the Last Name field, enter the customer's last name.
-
In the First Name field, enter the customer's first name.
3. To retrieve the PNR by profile record locator (company or traveller profile):
-
In the Record Locator field, enter the 6-character record locator of the
customer profile that was used to create the PNR you are looking for.
Example: AX79N2
4. Click on Send to retrieve the PNR.
Retrieving a PNR by Ticket Number
To retrieve a PNR by ticket number:
1. In the Open tab of the PNR module, click on the By Ticket Number option.
2. In the Airline field, enter the 2-letter airline code.
3. In the Ticket Number field, enter the 10-digit ticket number.
4. Click on Send to retrieve the PNR.
Amadeus Iran Training Module
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Chapter 3: Opening a PNR
Retrieving a PNR by Booking Source / Marketing
Airline Record Locator
To retrieve a PNR by booking source or marketing airline record locator:
1. In the Open tab of the PNR module, click on the By Booking Source/ Marketing
Airline RLOC option.
2. In the Booking Source or Marketing Airline field, enter the 2-letter airline code.
3. In the Record Locator field, enter the 6-character record locator of the marketing
airline or the booking source.
Click on Send to retrieve the PNR.
Amadeus Iran Training Module
Chapter 4: Adding Elements to a PNR
19
Chapter 4
Adding Elements to a PNR
Each PNR consists of a collection of elements. The following five elements are
mandatory:
•
Name
•
Itinerary
•
Contact
•
Ticketing arrangement
•
Received From
When you have entered the five mandatory elements, you can save the PNR. The
Amadeus system automatically assigns a six-character record locator.
If you have already booked segments in command environment, you can click on the
PNR tab to display the PNR entry screen. The segments you have booked will be
displayed in the Itinerary section.
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Chapter 4: Adding Elements to a PNR
Adding Main Elements to a PNR
The Main tab within the PNR entry screen allows you to quickly create the basic
elements of your PNR.
You fill in the applicable fields, then click on the OK button to add all the elements to
icon appears next
the PNR at once. When elements already exist in the PNR, the
to the corresponding sections.
You use the Main tab to add the following elements:
•
Group information
•
Traveller information
•
Contact details
•
Notification
•
Frequent flyer information
•
Ticket arrangements
•
Miscellaneous remarks
•
Received from elements
Adding a Group to a PNR
If you are doing a booking for more than nine passengers, you must create a group
PNR. To do this, you must provide information about the group of travellers.
To add a group of travellers to a PNR:
1. If the Group Information section is collapsed, click on
to expand it.
2. Enter a name for the group and the number of travellers in the group.
Example of a group name: EnerGix Conference Group.
3. For group PNRs, you must enter the fare basis for all passengers in the group
using the group fare element (SSR GRPF).
Amadeus Iran Training Module
Chapter 4: Adding Elements to a PNR
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Each airline in the PNR must be associated to a group fare element, or, if the
same fare basis applies to all airlines, you can use YY (all airlines). You can do
this now or enter it later in the Services section of the PNR.
To do this now, enter the group fare basis and the airline code in the areas
provided.
Examples: Y2RT BA, C7OW YY.
4. If all passengers in the group are on exactly the same itinerary, move to step 5.
If any of the passengers in the group are to have a different itinerary, you need to
either enter all the passenger names (if known), or create no-name elements, or
perhaps a combination of both. In this case, all passengers must either have their
name entered or be assigned to a no-name element. If there are any nonassigned passengers, the PNR will be non-homogenous and you will not be able
to save it.
You add names in a group PNR in the same way as a normal PNR.
No-name elements: Usually, you associate the segments to the passenger
names. However, if you don't have the passenger names then you must create
no-name elements for the passengers. (These are temporary elements and must
be replaced by the passenger names before ticketing and well before departure.)
A single no-name element can be created for one or many passengers. You
create one no-name element for every distinct set of passengers that share the
same segment. This will allow you to associate the required passengers to their
segments.
To create a no-name element, enter the number of no-name elements and the
number of passengers. To add another line click on . The no-name elements
are created in the PNR when you click on OK.
Example: There are 20 passengers flying one-way. Three of them fly earlier and
one of them flies later. You need to add three lines to create the temporary noname elements: one for the three passengers flying earlier, one for the passenger
flying later, and one for the remaining 16 passengers.
-
Create 1 temporary element for 3 passengers
-
Create 1 temporary element for 1 passenger
-
Create 1 temporary element for 16 passengers
5. Click on OK to add the information to the PNR.
Tip:
You do not need to provide the names of all travellers to complete the group
booking. However, the airline will require the names of all travellers some
time before ticketing and well before departure. For a group PNR, add
names in the same way as for a normal PNR.
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Adding Names to a PNR
To add names to a PNR:
1. If the Traveller Information section is collapsed, click on
to expand it.
2. In the Last Name field, enter the customer's last name.
Example: Johnson
Note:
You can also add names via the Frequent Flyer section.
3. In the First Name and Title field, enter the customer's first name (the title is
optional). Example: Robert Mr.
4. In the Traveller Type field, enter the 3-letter passenger type code or click on
select it from the list that appears.
to
Example: Military confirmed passenger (MIL)
5. In the Passenger ID field, enter passenger identification information, such as a
frequent flyer number.
Example: AF9876543
6. If the passenger is travelling with an infant, click on
fields.
to display additional input
Select the Accompanying Infant check box and enter the infant's date of birth, last
name and first name. Click on OK to close the dialog box.
7. If the passenger is a child or if a second seat is required for comfort or for
baggage, click on , then enter this information in the additional input fields.
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8. To add another passenger name, click on
to add a new row, then repeat steps
2 to 7. If the last name of this passenger is different, simply overwrite the name in
the Last Name field.
9. Click on OK to add the information to the PNR.
Adding Contact Information to a PNR
You can add one or more contact elements such as home and business telephone
numbers, mobile number and email address.
To add contact information to a PNR:
1. If the Contact section is collapsed, click on
to expand it.
2. In the Type field, click on the arrow and select the type of contact to add from the
list that appears.
Example: Customer - business (APB)
3. In the Information field, enter a telephone number or email address. When you
add an email address, you specify whether the address should be read only or
read and modify by clicking the More Input Options icon beside the Passenger
field and selecting the appropriate security setting. You can also restrict access
based on office ID masks so that only selected offices can see the email address.
4. In the Transmission field, enter X or S, or click on the arrow to select your contact
transmission preference from the list that appears.
Example: Disable contact transmission (X)
5. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
6. To add another contact element, click on
and repeat steps 2 through 5.
7. Click on OK to add the information to the PNR.
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Adding Frequent Flyer Information to a PNR
The frequent flyer information you enter here is checked against the airline's frequent
flyer database. If the entries can be validated, passenger name and/or frequent flyer
SSR elements are automatically added to the PNR.
To manually create frequent flyer SSR elements in the PNR without a database
check, for example if the airline does not maintain a frequent flyer database in the
system, follow the For Frequent Flyer Manual Creation link on the right of the
Frequent Flyer section.
To add frequent flyer information to a PNR:
1. If the Frequent Flyer section is collapsed, click on
to expand it.
2. From the Type drop-down list, select the type of request.
Example: Create name and SR FQTV to earn miles (FFA)
3. In the Airline field, enter the 2-letter code for the airline whose program your
customer belongs to.
Example: LH
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
4. In the Card Number field, enter the card/membership number.
Example: H12E29K
5. In the Partner Airlines field, enter the partner airline's 2-letter code.
Example: BA, IB
6. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
7. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
8. Depending on the request type you have selected, you can open another dialog
box to enter additional information about the request by clicking on .
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Enter the information in the additional input fields and click on OK to close the
dialog box.
9. To add another type of frequent flyer option, click on
.
10. Click on OK to add the information to the PNR.
Adding Ticket Arrangement Information to a
PNR
To add ticket arrangement or time limit information to a PNR:
1. If the Ticket Arrangement section is collapsed, click on
2. In the Type field, click on
from the drop-down list.
to expand it.
and select the appropriate ticketing arrangement
Example: Time Limit (TL)
3. In the Date field, enter the date that you want to issue the ticket or perform
another ticketing function.
Example: 22FEB
4. In the Time field, enter the time at which you want the PNR to be placed on the
ticketing queue, using the 24-hour format.
Example: 0800
5. In the Information field, enter up to 14 characters of free-flow ticketing
instructions.
6. In the Office ID field, enter the office ID of the agency that will issue this ticket.
Example: MIA1S0123
Note:
This is necessary only if your agency is not the one issuing the ticket.
7. In the Grouping field, select the passenger grouping type by entering PAX or INF.
Alternatively, click on
to select it.
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Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, make no selection here.
8. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
9. If the information applies only to certain segments, enter the segment numbers in
the Segment field or click on
Segment(s) dialog box.
10. Click on
to select the applicable segments from the Select
to open the dialog box to display additional input fields.
Enter the information in the fields and click on OK to close the dialog box.
-
In the Queue Number field, enter the number of the queue where you want to
place the PNR. Example: 8
-
In the Category Number field, enter the category number you are directing
the PNR to. Example: 0
11. Click on OK to add the information to the PNR.
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Adding Miscellaneous Remarks to a PNR
To add miscellaneous remarks to a PNR:
1. If the Miscellaneous Remark section is collapsed, click on
to expand it.
2. In the Category field, enter a letter to help categorize your remark.
Example: If the remark pertains to a car rental, you might enter C, for Car.
3. In the Remark field, enter the miscellaneous remark.
Example: Passenger prefers automatics.
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
from the Select Segment(s) dialog box.
to select the applicable segments
6. To add another miscellaneous remark, click on
.
7. Click on OK to add the information to the PNR.
Note:
You can also add miscellaneous remarks to a PNR through the Remarks
tab within the PNR area.
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Adding a Received From Element to a PNR
To add a Received From element to the PNR:
1. If the Received From section is collapsed, click on
to expand it.
2. In the Information field, enter the name of the person requesting the reservation
or changes to the reservation.
Example: Johnson
3. Enter your agent sign.
Example: M5
4. Enter the 9-character office ID of your agency.
Example: THRI42500
5. Click on OK to add the information to the PNR.
Adding Auxiliary Elements to a PNR
You use the Auxiliary tab in the PNR entry screen to add auxiliary elements to a PNR.
Manual Auxiliary Segments allow you to request specific services from an airline that
has an air segment in the PNR.
These services include:
•
Air Taxi segment
•
Car segment
•
Hotel segment
•
Service (SVC) segment
•
Miscellaneous segment
•
Surface segment
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29
Tour segment
At end of transaction, a message is sent to the airline, who then processes it, using
specific action codes. If the airline accepts the request, it will book the required
service for you and send back a confirmation.
Adding Address Information to a PNR
You use the Address tab in the PNR entry screen to add address information to a
PNR.
To add address information to the PNR:
1. Click on the Address tab.
2. From the Type drop-down list, select the type of billing or mailing address input
format that you prefer in the PNR.
Example: Billing - free text with commas (AB)
3. In the Line 1 field, enter the street address or other information.
Example: 1141 Peachtree Lane or Pick up check.
4. In the Line 2 field, enter additional address information or other information.
Example: Suite 200 or Deliver by noon.
5. In the Zip Code field, enter the zip code. Example: 30327
6. In the City field, enter the name of the city. Example: Atlanta
Note:
The information in the City, State, and Zip Code fields is printed on the
same line of the invoice.
7. In the State field, enter the state or other information. Example: GA
8. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
9. Click on
to display additional input fields.
-
In the Company field, enter the customer's company name. Example: ABCD
Corp.
-
In the Name field, enter your customer's name. Example: John Smith
-
In the P.O. Box field, enter the post office box number. Example: 35
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Chapter 4: Adding Elements to a PNR
-
In the Country field, enter the name of the country. Example: France
10. Click on OK to add the information to the PNR.
Adding Special and Other Services to a PNR
You use the Services tab in the PNR entry screen to add special service requests
(SSR segments) to a PNR.
In this tab, you can add the following service requests to an active PNR:
•
Seat assignment
•
Frequent flyer information
•
APIS information
•
Other services (OSI)
•
Special meals
•
Extra seats
•
Extra air services (for example, for group PNR service elements or for requests
concerning animals, baggage, assistance or special equipment)
Note:
Depending on your settings, some of these options may not be available.
When you add an SSR containing free-form text, the system checks the price to
assess whether the free-form text impacts the price displayed. If the text added
affects the price, a pop-window displays that states the price has changed, shows the
new price and prompts you to confirm if you want to add the service.
Adding a Seat Assignment to a PNR
To add an air seat assignment request to the PNR:
1. Click on the Services tab and then on the Seat tab.
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2. From the Type drop-down list, select a seat type.
Type
Explanation
Generic Seat
Request (G)
Allows you to request an advanced seat request with no seat
data.
Group Seat (GR)
Allows you to request an advanced seat request for groups
(for PNRs with more than 9 passengers).
Numeric Seat
Request (N)
Allows you to request an advanced seat request with seat
data.
Seat Wish (W)
Allows you to request a preferred seat, when a seat request is
not allowed.
3. If you selected Generic Seat Request (G):
-
From the Smoking drop-down list, select a smoking preference. Example:
Non-smoking
Note:
Many flights are non-smoking flights. To determine if smoking is
allowed, look at the seat map, or check with the airline.
4. If you selected Group Seat (GR):
-
In the Seat Number field, enter the range of seats that you are requesting for
the whole or part of the group. Example: 14A -16E
-
In the Seat Count field, enter the number of seats you are requesting.
5. If you selected Numeric Seat Request (N):
Enter the seat number that you are requesting for your customer in the Seat
Number field. Example: 14A
6. If you selected Seat Wish (W):
-
Enter the seat number that you are requesting for your customer in the Seat
Number field. Example: 14A
-
From the Seat Wish drop-down list, select the seating type. Example: Nonsmoking Aisle (NSSA)
7. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
8. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
9. To add another seat assignment, click on
to select the applicable segments.
.
10. Click on OK to add the information to the PNR.
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Adding Frequent Flyer Information to a PNR
You can create manual frequent flyer elements without a database validation, for
example if the selected airline does not maintain a frequent flyer database in the
system.
Note:
You can enter frequent flyer elements with automatic validation.
To add frequent flyer information to the PNR:
1. Click on the Services tab and then on the Frequent Flyer tab.
2. From the Type drop-down list, select the type of SSR element you want to create.
Example: Earn miles (FQTV)
3. In the Card Number field, enter the card or membership number. Example:
H12E29K
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the element is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. In the Airline field, enter the 2-letter code for the airline you are sending the
information to.
Example: QF
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
7. In the Partner Airlines field, enter the partner airline's 2-letter code.
Example: BA, IB
8. Depending on the request type you have selected, you can open another dialog
box to display additional input fields by clicking on .
Enter the additional information about the request and click on OK to close the
dialog box.
9. To add another frequent flyer element, click on
10. Click on OK to add the information to the PNR.
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Adding APIS Information to a PNR
Some destinations, such as the USA and Canada, require you to enter additional
passenger information for the APIS (Advance Passenger Information System). This is
done via DOCS, DOCO or DOCA special service requests:
•
Primary travel document information DOCS - used for providing information
such as passport or national ID card details.
•
Secondary travel document information DOCO - used for providing visa
information, for example.
•
Passenger address information DOCA - used for providing the destination or
residence address, as required by the destination customs officials.
You can add this information to the PNR in the following ways:
•
Using the APIS tab
You use the APIS tab under Services to open an input screen that provides
dedicated fields to help you enter the required information.
1. Click on the Services tab and then on the APIS tab.
2. In the input screen, fill in the fields as required. If you need more information,
place the mouse over a field to display its tooltip.
3. To add another service element, click on
.
4. Click on OK to add the information to the PNR.
•
Using the Extra Air Services tab
You use the Extra Air Services tab under Services if you are familiar with the
input format and you prefer to enter the required information in a single entry:
1. Click on the Services tab and then on Extra Air Services.
2. Select the passenger and the appropriate flight segments.
3. Select one of the following SSRs from the list:
DOCA - Passenger address information - for providing the destination or
residence address, as required by the destination customs officials.
DOCO - Secondary travel document information - for providing visa
information, for example.
DOCS - Primary travel document information - for providing information
such as passport or national ID card details.
4. Enter the required information in the available fields. Refer to the tooltips for
the correct format.
5. Click on More Options and enter the airline code.
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This allows the system to check if the entered informational text is compliant
with the airline’s format.
6. Click on OK to add the information to the PNR.
•
Using the Extra (Old) tab
Depending on your settings, you may still be able to use the Extra (Old) tab:
1. Click on the Services tab and then on the Extra tab.
2. From the Type drop-down list, select one of the following service types:
Passenger address information DOCA - for providing the destination or
residence address, as required by the destination customs officials.
Secondary travel document information DOCO - for providing visa
information, for example.
Primary travel document information DOCS - for providing information
such as passport or national ID card details.
3. In the Information field, enter the required information. Refer to the tooltip for
the correct format.
4. Enter the passenger number, segment number and airline code.
5. In the Num. Services field, enter the number of passengers requesting this
service.
6. To add another service element, click on
.
7. Click on OK to add the information to the PNR.
Adding Other Services Information to a PNR
To add additional service information to a PNR:
1. Click on the Other Services tab.
2. In the Airline field, enter the 2-letter code for the airline that you are sending the
information to.
Example: AF
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Information field, enter the other service information.
Example: Fearful flyer
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
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5. To add another information message, click on
.
6. Click on OK to add the information to the PNR.
Adding Meal Information to a PNR
You can add special meal requests to a PNR in the following ways:
•
Using the Meal Tab
1. Click on the Services tab and then on the Meal tab.
2. Select the passengers and the itinerary segments for which you want to
request a special meal.
3. Select a meal from the list. Example: LSML Low Salt Meal Request
If you selected Special (SPML) as a type of meal, enter the special
instructions about your request in the field provided. Example: No red meat
4. Click on OK. The meal request is added to the SSRs in the PNR.
Note:
•
Click on More Options only if you did not select any passengers or
segments. You can then enter the number of times you want this
service. Enter an airline only if you want to book an airline-specific meal.
Using the Meal (Old) Tab
Depending on your settings, you may still be able to use the Meal (Old) tab:
1. Click on the Services tab and then on the Meal (Old) tab.
2. From the Type drop-down list, select the type of meal needed.
Example: Vegetarian/Non-dairy (VGML)
If you selected Special (SPML) as a type of meal, enter the special
instructions about your request in the Information field.
Example: No red meat
3. If more than one person is travelling, associate the information to the
appropriate passengers by entering the passenger numbers in the Passenger
field or by clicking on
to select them.
If no selection is made, the element is associated to all passengers.
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4. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
5. In the Airline field, enter the 2-letter code for the airline you are sending the
special meal request to.
Example: QF
If you do not know the code, enter the name and click on
on the relevant code.
6. To add another meal type, click on
, then double-click
.
7. Click on OK to add the information to the PNR.
Adding Extra Seats to a PNR
To add additional seats to a PNR:
1. In the PNR, click on the Services tab and then on Extra Seat.
2. Select the passenger and the flight segments for which you want to book an extra
seat.
3. Select the appropriate SSR and fill in any informational text in the field provided.
4. Click on OK to add the service request to the PNR.
Adding Extra Air Services to a PNR
Airlines offer a variety of additional services that may be chargeable or not, for
example, requests for special equipment, animals, assistance or special baggage.
You can also enter service requests for ticketless access carriers, for example, to
provide payment information (EPAY) or to request additional services.
About Chargeable Services
Depending on the airline, some of the service requests may be chargeable.
Chargeable service requests are displayed with an additional label 'may be
chargeable'. This label changes to 'paid' once the virtual MCO is issued and there is
an FA line associated to the SSR (The FA line is associated to the SSR via /E
followed by the line number of the SSR.)
If your PNR contains chargeable SSRs, you need to price the services in order to
to price both the
create TSMs: In the PNR or PNR Summary, either click on
and select Price
itinerary and the chargeable SSRs, or click on the arrow next to
Services to price the services only.
Depending on your settings, you can add extra services as follows:
•
Using the Extra Air Services Tab
1. Click on the Services tab and then on the Extra Air Services tab.
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2. Select the passengers and the flight segments to which the service request
applies.
If you want to book without passenger or segment association, see below.
3. From the list of service, select the type of service needed.
Example: LANG - Languages
If the service is chargeable, the price is shown.
4. In the Information field, enter the extra information that may be needed by the
airline in order to provide this extra service. Refer to the tooltip for the correct
format.
Example: Speaks Russian only
5. Select any other SSRs you want to add for your current passenger and
segment association.
6. Click on OK to add the information to the PNR.
Alternatively, if you want to book an SSR without passenger and segment
association:
1. Do not select any passengers or flight segments.
2. Select the SSR you want to book.
3. Click on More Options.
4. Enter the number of passengers who need the SSR.
5. If required, enter the airline code.
6. Click on OK to add the information to the PNR.
•
Using the Extra (Old) Tab
Depending on your settings, you may still be able to use the Extra (Old) tab:
1. Click on the Services tab and then on the Extra (Old) tab.
2. From the Type drop-down list, select the type of service needed.
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Chapter 4: Adding Elements to a PNR
Example: Excess baggage (XBAG) or Languages (LANG)
3. In the Information field, enter the extra information that may be needed by the
airline in order to provide this extra service. Refer to the tooltip for the correct
format.
Example: Speaks Russian only
4. If more than one person is travelling, associate the information to the
appropriate passengers by entering the passenger numbers in the Passenger
field or by clicking on
box.
to select them from the Select Passenger (s) dialog
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. In the Airline field, enter the 2-letter code for the airline you are sending the
extra service request to.
Example: QF
If you do not know the code, enter the name and click on
on the relevant code.
, then double-click
7. In the Num. Services field, enter the number of people requesting this
service.
8. To add another extra service request, click on
.
9. Click on OK to add the information to the PNR.
Adding Chargeable Services Using Customize the Trip
If you don't know which chargeable airline services are available for your customer's
itinerary, you can use Customise the Trip to help you create the correct SSRs.
You need to price the PNR before you can access this option.
1. Click on the Services tab and then on the Customise the Trip button.
A window opens, displaying a list of SSRs available for the passengers and
segments of the current PNR.
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2. By default, all segments and all passengers of the PNR are selected. Modify the
selection if you want to see the available SSRs for the individual passengers
and/or segments.
3. Select the service category you are looking for on the left-hand side of the
window. Example: Baggage or Meals
A list of available SSRs is displayed, together with the price in the selected
currency.
4. If you want to change the currency, enter the three-letter currency code in the
Currency field, then click on OK to recalculate the prices.
5. Click on an SSR to expand it, then select the segments and enter any text in the
field provided. In the Number of Services field, enter the number of times your
customer needs this service.
6. Click on Add to add the SSR to the PNR.
The SSR is displayed in the list of services at the bottom of the window and the
total price is updated.
7. Close the window when you have added all the chargeable SSRs.
Adding Group Service Elements to a PNR
For group PNRs, you must:
•
Indicate the number of passengers in the group who will be flying with each
airline using the common identity group element (SSR GRPS).
•
Enter the fare basis for all passengers in the group for each airline using the
group fare element (SSR GRPF).
You must either enter one service element for each airline or, if the same information
applies to all airlines, enter one service element with airline YY.
Example: GRPS TCP 17 AF indicates to airline AF that 17 of the group will be flying
with them.
Example: GRPF Y2RT YY indicates to all airlines that the fare basis for all
passengers in the group is Y2RT.
Depending on your settings, you can either add these group service elements in the
Extra Air Services tab or in the Extra (Old) tab.
•
Using the Extra Air Services Tab
1. In the PNR, click on the Services tab and then on Extra AirServices.
2. Do not select any passengers or flight segments.
3. Select GRPS in the list of SSRs and enter TCP followed by the number of
passengers in the group in the field provided. Example: TCP 17
Click on More Options and enter the airline code.
4. Select GRPF and enter the fare basis code for all passengers in the group.
Example: Y2RT
Click on More Options and enter the airline code or leave YY for all airlines.
5. Click on OK.0.
•
Using the Extra (Old) Tab
1. Click on the Services tab and then on the Extra (Old) tab.
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2. From the Type drop-down list, select Common Identity GRPS or Group Fare
Element GRPF.
3. In the Information field, depending on the type you selected, enter the
following information:
Common Identity GRPS: Enter the code TCP followed by the number of
passengers in the group.
Group Fare Element GRPF: Enter the fare basis.
4. Associate the information to the appropriate passengers by entering the
passenger numbers in the Passenger field or by clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. In the Airline field, enter the 2-letter code for the airline.
7. To add another group service element, click on
instructions.
and repeat the above
8. Click on OK to add the information to the PNR.
Adding Assistance Information to a PNR
You can create service requests for special assistance, for example, for
unaccompanied minors or for passengers requiring a wheelchair.
Depending on your settings, you can either do this in the Extra Air Services tab or in
the Assistance tab:
•
Using the Extra Air Services Tab
1. In the PNR, click on the Services tab and then on Extra Air Services.
2. Select the appropriate passenger and flight segments.
3. From the list of SSRs, select the type of assistance needed.
Example: WCHC - All the way to seat
4. Enter additional information in the field provided. Example: 10 years old
5. Click on OK.0.
•
Using the Assistance Tab
1. Click on the Services tab and then on the Assistance tab.
2. From the Type drop-down list, select the type of service needed.
Example: All the way to seat (WCHC)
3. In the Information field, enter the assistance information.
4. If more than one person is travelling, associate the information to the
appropriate passengers by entering the passenger numbers in the Passenger
field or by clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
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6. In the Airline field, enter the 2-letter code for the airline you are sending the
special assistance request to.
Example: QF
If you do not know the code, enter the name and click on
on the relevant code.
7. To add additional information messages, click on
, then double-click
.
8. Click on OK to add the information to the PNR.
Adding Fare Elements to a PNR
You use the Fare Elements tab in the PNR entry screen to add payment and farerelated information to a PNR.
The following ticketing elements are mandatory to issue tickets or payment
documents:
•
Form of Payment
•
Validating Carrier
•
Commission
•
Tour Code (where appropriate)
Adding Payment Information
To add payment information to the active PNR:
1. Click on the Fare Elements tab and then on the Payment tab.
2. From the FOP Type drop-down list, select the form of payment.
Example: Credit Card (CC).
You can enter more than one form of payment (FOP) in the PNR. You can do this
in two different ways:
-
Multiple forms of payment: each form of payment is entered on a different
line. To add another FOP, click on . You can associate different
passengers, segments, MCOs or groupings to each form of payment.
-
Combine two forms of payment by clicking on
dialog box.
to display the associated
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Enter the required information in the additional input fields, and then click on
OK to close the dialog box.
The combined form of payment will have the same passenger, segment or
grouping association.
3. In the Additional Information field:
If you selected Credit Card (CC), enter the credit card company code, credit card
number and expiry date (and the manual approval code if necessary).
Example: AX371449635311004/0907.
If you selected another form of payment, for example Cash (CA), this field is
optional.
If you use multiple forms of payment, you must also enter the payment amount
(for the second and subsequent FOP lines) in this field.
Example:
FOP Type - Additional Information
Cash CC - AX371449635311004/0907/AUD400
CC - CA5499830000000015/0906/AUD350
Note:
The exact form of payment formats differ from market to market.
Consult your market-specific manual or help desk for the correct format.
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. If the FOP applies to a certain type of passenger, select the grouping type from
the Grouping drop-down list.
Example: All Adults in the PNR (PAX).
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
7. Click on OK to add the information to the PNR.
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Adding Original Payment or Payment Difference Information
To add original form of payment or payment difference information to the active PNR:
1. Click on the Fare Elements tab and then on the Original Payment tab.
2. From the FOP Type drop-down list, select the form of payment.
Example: Credit Card (CC)
You can enter more than one form of payment (FOP) in the PNR. You can do this
in two different ways:
.
-
An additional form of payment: click on
-
Combine two forms of payment: click on
box.
to display the associated dialog
3. In the Additional Information field:
-
If you selected Credit Card (CC), enter the credit card company code, credit
card number and expiry date (and the manual approval code if necessary).
Example: AX371449635311004/0907
-
If you selected another form of payment, for example Cash (CA), this field is
optional.
Note:
The exact form of payment formats differ from market to market.
Consult your market-specific manual or help desk for the correct format.
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. If you want to associate the form of payment to a Miscellaneous Charge Order
(MCO), click on
to select the MCO.
7. If the FOP applies to a certain type of passenger, select the grouping type from
the Grouping drop-down list.
Example: All Adults in the PNR (PAX).
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
8. Click on OK to add the information to the PNR.
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Adding Validating Carrier Information
To add validating carrier information to the active PNR:
1. Click on the Fare Elements tab and then on the Validating Carrier tab.
2. In the Airline field, enter the 2-letter code of the airline that you are validating this
ticket for.
Example: BD
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
4. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
5. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
6. Click on OK to add the information to the PNR.
Adding Commission
To add commission details to the active PNR:
1. Click on the Fare Elements tab and then on the Commission tab.
2. In the Commission field, enter the commission percentage or amount.
Example: 8 (percentage) or 114.54 (amount)
3. If you entered an amount in the Commission field, select the Amount check box.
4. If necessary, select the Net Remit check box.
Note:
In certain markets, you are required to add a net remit commission type
indicator to the FM element to comply with reporting requirements.
5. In the Cap Amount field, enter the commission cap amount.
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6. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
7. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
8. If you want to associate the commission to a Miscellaneous Charge Order
(MCO), click on
9. Click on
to select the MCO.
to display additional input fields.
10. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
11. If this is an exchange transaction, enter the commission percentage or amount of
the original ticket in the Original Commission field.
Example: 8 (percentage) or 114.54 (amount)
12. If you entered an amount in the Original Commission field, select the Amount
check box.
13. Click on OK to add the information to the PNR.
Adding Endorsement Information
To add endorsement information to the active PNR:
1. Click on the Fare Elements tab and then on the Endorsement tab.
2. In the Information field, enter the endorsement information.
Example: Non-refundable
3. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
4. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
5. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
6. Click on OK to add the information to the PNR.
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Adding Fare Discount Information
To add fare discount information to the active PNR:
1. Click on the Fare Elements tab and then on the Fare Discount tab.
2. From the Discount Code drop-down list, select the correct code for your
passenger.
Example: Senior Citizen
3. In the Information field, enter additional information regarding the fare discount,
such as the age of a child.
Example: 03YRS
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
7. Click on OK to add the information to the PNR.
Adding Original Issue (Ticket Exchange) Information
Note:
The information requested below is found on the original ticket being
exchanged. If the original ticket has already been exchanged, it will be
printed in the exchange line on the ticket now being exchanged.
To add original issue information to the active PNR:
1. Click on the Fare Elements tab and then on the Original Issue tab.
2. Click on the Structured Data button to enter the information into predefined fields.
Note:
To enter original issue information with free-flow text, click on the Free
Flow Data button. Free-flow text cannot be entered if you are using
Amadeus Central Ticketing.
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3. In the Airline field, enter the 3-digit numeric code of the airline of validation on the
original ticket.
Example: 005
4. In the Ticket Number field, enter the ticket number of the original ticket.
Example: 3702678596
5. In the Check field, enter the check digit of the original ticket.
Example: 1
6. In the Coupon field, enter the coupon numbers of the original ticket that are being
exchanged.
Example: 234
7. If you are using an Electronic Ticket Refund and Exchange Authority Print form
for this exchange, select the E check box.
8. In the Conjunction field, enter the last two digits of the conjunction ticket of the
original ticket.
Example: 97
9. In the Check field, enter the check digit of the original ticket.
Example: 1
10. In the Coupon field, enter the coupon numbers of the original ticket.
Example: 234
11. If you are using an Electronic Ticket Refund and Exchange Authority Print form
for this exchange, select the E check box.
12. In the City field, enter the 3-digit code of the city where the original ticket was
issued.
Example: LON
13. In the Date field, enter the date that the original ticket was issued.
Example: 12SEP
14. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
15. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
16. Click on
to select the applicable segments.
to display additional input fields.
17. From the Grouping drop-down list, select the appropriate option to specify
whether the information being provided is relevant either to the adults or the
infants in the PNR.
Note:
If the information is relevant to all passengers, or if you have associated
the passengers in the Passenger field, make no selection here.
18. In the Information field, enter additional ticket issue information if necessary.
Example: *B300.00/X26.00/C50.0
19. Click on OK to add the information to the PNR.
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Chapter 4: Adding Elements to a PNR
Adding Extra Fare Information to a PNR
You use the Extra tab within the Fare Elements tab in the PNR entry screen to add
additional fare information to the active PNR.
You can add the following information to the active PNR:
•
Manual Document
•
Tour Code
•
Miscellaneous or Miscellaneous Printing
•
Fare Override
Adding Manual Document Information
To add manual document information to the active PNR:
1. Click on the Extra tab and then on the Manual Document button.
2. In the Airline field, enter the 2-letter airline code.
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Ticket Number field, enter the ticket number.
Example: 5555444333
4. In the Check field, enter the check digit.
Example: 6
5. In the Conjunction field, enter the last two digits of the conjunction ticket.
Example: 34
6. In the Check field, enter the check digit of the conjunction ticket.
Example: 4
7. In the Information field, enter any additional information you want to provide with
the manual document number.
Example: INV-0000612345
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8. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
9. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
10. Click on OK to add the information to the PNR.
Adding Tour Code Information
To add tour code information to the active PNR:
1. Click on the Extra tab and then on the Tour Code button.
2. From the Tour Type drop-down list, select a tour type code.
Example: Inclusive Tour (IT)
3. In the Year field, enter the last digit of the year in which the tour code became
effective.
Example: 7
4. In the Airline field, enter the 2-letter airline code of the sponsor.
Example: IB
5. In the Approval field, enter the 1-digit conference area approval code.
Example: 1
6. In the Information field, enter additional information that may be required with the
tour code.
Example: ABC Tour Co.
7. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
8. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
9. Click on
to select the applicable segments.
to display additional input fields.
10. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
11. Click on OK to add the information to the PNR.
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Chapter 4: Adding Elements to a PNR
Adding Miscellaneous or Miscellaneous Printing Information
To add miscellaneous or miscellaneous printing information to the active PNR:
1. Click on the Miscellaneous or the Miscellaneous Printing button.
2. Enter additional information for ticket printing in the Information field.
Example: Ticket paid by ABC Corporation
3. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
4. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
5. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
6. Click on OK to add the information to the PNR.
Adding Fare Override Information
To add fare override information to the active PNR:
1. Click on the Extra tab and then on the Fare Override button.
2. If you are issuing a bulk fare ticket, select the Bulk check box and move to step 7.
3. In the Base field, enter the base fare.
Example: 280.56
4. If the fare was paid in a currency other than the local currency, click on the
Equivalent field and enter the currency code and amount paid.
Example: GBP175.19
5. In the Tax 1, 2, and 3 fields, enter the tax amount followed by the appropriate tax
code.
Example: 45.70 US
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6. In the Total field, enter the total fare.
Example: 303.00
7. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
8. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
9. Click on
to select the applicable segments.
to display additional input fields.
10. From the Grouping drop-down list, select the passenger grouping type.
Example: All Adults in the PNR (PAX)
Note:
If the information pertains to all passengers, or if you already selected
the passengers in the Passenger field, leave this field blank.
11. Click on OK to add the information to the PNR.
Adding a Queuing Option
You use the Queuing Option tab to automatically place the PNR on a specific queue
on a specific date.
Authorized airline offices that use the Enforce Ticket Time Limit option (ETTL) can
also use this tab to create confidential option elements that automatically place the
PNR on queue or automatically cancel itinerary segments.
To add a queuing option to the active PNR:
1. Click on the Fare Elements tab and then on the Queuing Option tab.
2. From the Option drop-down list, choose the type of action, then fill in the required
fields:
-
Queue Place (OP) to automatically place the PNR on queue on a specified
date.
Enter up to three dates and specify the queue number and category.
In the Information field, enter details about future tasks to be completed as
free-flow text. Example: Run boarding passes
3. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
4. Click on OK to add the option elements to the PNR.
Note:
If the owner of the PNR removes the related air elements or cancels the
whole itinerary, the confidential option elements will be removed
automatically when the PNR is saved.
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Chapter 4: Adding Elements to a PNR
Adding Verification Address Information
You use the Address Verification tab under the Fare Elements tab, to add verification
address information to a PNR.
If the address in the Billing Address screen matches the customer's billing address
filed with the credit card company, follow these steps:
1. Select the Billing check box in the From field.
2. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
3. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
4. Click on OK to add the information to the PNR.
To manually enter the credit card billing address, follow these steps:
1. Make sure that the From Billing check box is deselected.
2. In the Line 1 field, enter the billing address for the credit card.
Example: 1555 Wilkes Drive
3. In the City field, enter the city of the credit card billing address.
Example: Atlanta
4. In the Zip Code field, enter the zip or postal code of the credit card billing
address.
Example: 30331
5. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
6. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
7. Click on OK to add the information to the PNR.
Requesting a Credit Card Approval Code
When you enter a credit card form of payment, an approval code must be obtained
before you can issue the ticket.
Before you can request a credit card approval code you must ensure that a TST has
been created and a validating carrier entered in the PNR.
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To request a credit card approval code:
1. Select the credit card form of payment line in the PNR.
Note:
The credit card check can be made for single or multiple forms of
payment.
2. From the PNR toolbar click on
.
3. If the credit card check is successful and an approval code has been obtained,
the approval code is appended to the FP line in the PNR and a system message
confirming authorization is displayed.
4. Click on OK.
The PNR is redisplayed.
Adding Remarks to a PNR
You use the Remarks tab within the PNR entry screen to add remarks to a PNR.
You can add the following types of remarks:
•
Back office remarks
•
Confidential remarks
•
Invoice/itinerary remarks
•
Miscellaneous remarks
•
Corporate remarks.
Adding Confidential Remarks
To add a confidential remark to the active PNR:
1. Click on the Remarks tab and then on the Confidential tab.
2. In the Information field, enter the remark.
Example: 972 123-4567 Unlisted Phone
3. In the Office ID 1, 2, or 3 field, enter the office ID of the agency allowed to view
this information.
Example: DAL1S0123
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4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. To add another confidential remark, click on
and repeat steps 2 through 4.
6. Click on OK to add the information to the PNR.
Adding Invoice/Itinerary Remarks
To add an invoice/itinerary remark to the active PNR:
1. Click on the Remarks tab and then on the Invoice/Itinerary tab.
2. From the Type drop-down list, select the type of invoice/itinerary remark that you
are entering in the PNR.
Example: Free-flow itinerary remark (R)
3. In the Information field, enter the invoice/itinerary remark.
Example: Have your valid photo ID available at airport check in.
4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. To add another invoice/itinerary remark, click on
and repeat steps 2 through 5.
7. Click on OK to add the information to the PNR.
Adding Miscellaneous Remarks
To add miscellaneous remarks to the active PNR:
1. Click on the Remarks tab and then on the Miscellaneous tab.
2. In the Information field, enter the miscellaneous remark.
Example: Passenger prefers automatics.
3. In the Category field, enter a letter to help categorize your remark.
Example: If the remark pertains to a car rental, you might enter C, for Car.
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4. If more than one person is travelling, associate the information to the appropriate
passengers by entering the passenger numbers in the Passenger field or by
clicking on
to select them.
If no selection is made, the information is associated to all passengers.
5. If the information applies only to certain flight segments, enter the segment
numbers in the Segment field or click on
to select the applicable segments.
6. To add another miscellaneous remark, click on
and repeat steps 2 through 5.
7. Click on OK to add the information to the PNR.
Note:
You can also add miscellaneous remarks to a PNR through the Main tab
within the PNR entry screen.
Adding Corporate Remarks
Corporate remarks are useful since anyone in the corporation can add, modify and
delete these remarks, regardless of the office they are in.
To add a corporate remark to the active PNR:
1. Click on the Remarks tab and then on the Corporate tab.
2. In the Information field, enter the remark.
3. Optionally, if there are multiple passengers, you can associate the remark to one
or more passengers by entering the passenger numbers or clicking on
select them.
to
If no selection is made, the information is associated to all passengers.
4. Optionally, you can associate the remark to one or more segments by entering
the segment numbers or clicking on
to select them.
If no selection is made, the information is associated to all segments.
5. To add another remark, click on
and repeat steps 2 through 4.
6. Click on OK to add the information to the PNR.
Note:
You can also add corporate remarks to a PNR through the Main tab within
the PNR entry screen.
Adding Security Information to a PNR
You use the Security tab within the PNR entry screen to specify which agencies can
view or modify a PNR.
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Chapter 4: Adding Elements to a PNR
To add security information to the active PNR:
1. Click on the Security tab.
2. From the Receiver Type drop-down list, select how you will identify the office you
are allowing to view your PNR.
Example: Global core (G)
3. In the Office ID fields, enter the office ID of the agency that you are giving PNR
access to.
Example: LON1A0123
4. From the Access Mode drop-down lists, select the level of access for each office
ID.
Example: Read only (R)
5. To specify additional office IDs, click on .
Click on OK to add the information to the PNR.
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Chapter 5: Saving a PNR
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Chapter 5
Saving a PNR
When you have entered the mandatory PNR elements, you can save the PNR. This is
also referred to as 'end of transaction'.
The distribution system then automatically assigns a six-character record locator,
which you can use to later retrieve the PNR.
1. Click on the links in the PNR entry screen to complete the PNR with any
remaining mandatory elements.
Mandatory elements are:
-
Name
-
Itinerary, for example a flight, car or hotel segment
-
Contact
-
Ticketing
-
Received From
2. Click on next to the Save icon
and select the ET or ER option to end
transact the PNR and confirm the reservation.
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Chapter 5: Saving a PNR
A confirmation message with the PNR record locator is displayed.
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Chapter 6: Modifying PNR Elements
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Chapter 6
Modifying PNR Elements
You can modify selected PNR elements from the PNR entry screen by clicking on the
icon in the toolbar.
You can also modify selected PNR elements from the Summary PNR area in other
modules such as Air or Car.
In an active PNR, you can modify the following elements:
•
Group element
•
Name element
•
Other PNR elements
•
Air, Car, Hotel and Manual segments
You can also register a manual ticket or miscellaneous change order.
If you click on the arrow to the right of the
options:
•
Rebook All Air Segments
•
Modify Selected Lines
icon, you can choose from the following
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Chapter 6: Modifying PNR Elements
Modifying a Group Element
If you have a group PNR, you can modify the group name or number of travellers in
the group.
To modify a group element in the active PNR:
1. Select the group name and click on
.
You can also modify the group by double-clicking on it.
2. In the Modification window, enter a new group name or change the number of
travellers, as needed.
3. Click on Modify to close the window and update the PNR.
Note:
You can also modify the traveller names in the same way as in a normal
PNR.
Modifying a Name Element
Note:
Changes to the Name element are subject to flight availability and airline
policies.
To modify a name element in the active PNR:
1. Select the passenger that you want to modify and click on
.
You can also modify the passenger name by double-clicking on it.
2. In the Modification window, choose either Name Update (if the same passenger
is travelling, but whose name needs to be updated) or Name Change (if another
passenger is travelling in place of the original passenger).
3. In the Modification field, enter the new name information in one of the following
formats:
1JOHNSON/TOM (MIL) (first and last name with passenger type)
1JOHNSON/TOM (first and last name)
TOM (MIL) (first name with passenger type)
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TOM (first name only)
(MIL) (passenger type only)
4. Click on Modify to close the window and update the PNR.
Modifying Other PNR Elements
You can modify the following elements in a PNR:
•
Contact: All phone and address elements
•
Ticket: Ticketing arrangement, queuing option (except the free-flow text), and
fare data (except the ticket number and invoice number elements)
•
Services: Some special and other services (only SSR with free-flow text and OSI
elements).
Note:
•
The free-flow text of an SSR can only be modified before EOT (end of
transaction), and you must add a dash (-) before the new text. To
modify an OSI, you must enter the carrier code before the new text.
Remarks: All remarks, except the office ID in confidential remarks
To modify other PNR elements in the active PNR:
1. Select the element that you want to modify, then click on
.
You can also modify the segment by double-clicking on it.
2. In the Modification window, enter the new values in the available fields.
3. Click on Modify to close the window and update the PNR.
Modifying Air, Car, Hotel and Manual Segments
To modify air, car, hotel or manual segments in the active PNR:
1. Select the segment that you want to modify, then click on
.
You can also modify the segment by double-clicking on it.
2. In the Modification window, choose which areas of the segment you want to
modify, and enter the new information.
3. Click on Send to close the window and update the PNR.
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Rebooking Air Segments
To rebook an air segment, you must ensure that you have a PNR present with at
least one air segment booked.
Note:
Rebook cannot be used for:
•
Open segments
•
Information segments
•
Passive segments
Rebooking a Single Air Segment
To modify a single air segment:
1. In the PNR module or in the PNR summary area in the Air module, select the air
segment that you want to rebook and click on the
Modify icon.
Note:
You can also rebook an air segment by double-clicking on it.
2. In the window that appears enter the new flight information.
3. Click on Send.
-
If the rebook is successful the air segment is updated and the PNR is
redisplayed.
-
If the rebook is unsuccessful, the air segment is highlighted with this
indicator:
.
Rebooking Multiple Air Segments
To modify multiple air segments:
1. In the PNR module or in the PNR summary area in the Air module, click on the
arrow to the right of the
Modify icon and select Rebook All Air Segments.
2. In the window that appears you will see each air segment listed.
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If the rebook request is the same for several segments, for example, you want to
change all flights from C class to Y class, enter Y in the class field, and click on
. The information is then added to each segment automatically.
3. If the rebook request is a combination of information, for example, change of
class for one segment and a change of date for another, enter the information in
the appropriate fields for each segment.
4. Click on Send.
-
If the rebook is successful the air segments are updated and the PNR is
redisplayed.
-
If the rebook is unsuccessful, the air segments which failed the rebook are
highlighted with this indicator:
.
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Rebooking from an Air Availability Display
To modify the air segment:
1. To rebook from an air availability display, check that the city pair is the same, and
that the new booking class is the same for all segments.
2. From the PNR summary area, select the air segment that you want to rebook.
3. From the availability display, click on the class of service for the flight you want to
book.
4. Click on
on the PNR summary toolbar.
The PNR is automatically updated with the new flight information.
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Rearranging PNR Segments
To rearrange segments in a PNR:
1. Click on one of the segments in the PNR.
2. Click on
to display the PNR Rearrange Segments / Elements window.
3. In the window that appears, select the segment to be rearranged.
4. Click on the appropriate arrow in the toolbar to move the segment up or down in
the list.
Click on Send to close the window and update the PNR.
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Chapter 7: Cancelling PNR Elements
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Chapter 7
Cancelling PNR Elements
You can cancel selected PNR elements from the PNR entry screen by clicking on the
icon in the toolbar.
You can also cancel selected PNR elements from the Summary PNR area in other
modules such as Air or Car.
If you click on the arrow to the right of the
open.
icon, the PNR Cancel/Delete window will
From this window, you can choose from the following options:
•
Cancel elements
•
Cancel itinerary
•
Cancel seats
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Chapter 7: Cancelling PNR Elements
•
Cancel security
•
Delete elements.
Cancelling PNR Elements
To cancel an element in the active PNR:
1. Click on the segment or segments that you want to cancel.
2. Click on
Note:
to cancel all selected lines.
If you delete a traveller in a group PNR, you can choose whether to retain
the group size (to add another traveller later).
Cancelling All Seats for a Segment
To cancel all seats for a segment in the active PNR:
1. Click on the segment or segments for which you want to cancel the seats.
2. Click on the arrow to the right of
.
3. Choose Cancel Seats.
4. Click on Send to close the window and update the PNR.
Cancelling the Itinerary
Note:
You can only cancel the itinerary for a retrieved PNR.
To cancel the itinerary in the active PNR:
1. Click on the arrow to the right of
2. Choose Cancel Itinerary.
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3. Click on Send to close the window and update the PNR.
Cancelling Security Elements
To cancel security elements in the active PNR:
1. Click on the arrow to the right of
.
2. Choose Cancel Security.
3. Click on Send to close the window and update the PNR.
Deleting Elements
Note:
You can only delete elements that have an inactive status code, such as
UN, NO, UC, or HX. Otherwise you will need to cancel them.
To delete elements in the active PNR:
1. Click on the segment or segments that you want to delete.
2. Click on the arrow to the right of
.
3. Choose Delete Elements.
Click on Send to close the window and update the PNR.
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Chapter 8
Splitting a PNR
If you only wish to modify the itinerary for one or more passengers but not all, you
must split the PNR. This is because all passengers in a PNR must have identical
itineraries.
icon when you wish to modify an itinerary for
You split a PNR by clicking on the
icon is only available in the toolbar when the PNR
one or more passengers. The
has a record locator and includes at least two passengers.
As the word 'split' implies, when you split a PNR, you create two separate PNRs, the
original or parent PNR, and the associate PNR.
icon, for elements that are not
If you click on the arrow to the right of the
passenger- or segment-associated, you can choose from the drop-down list of each
element whether you want to duplicate the information for both parent and associate
PNRs, transfer the element to the associate PNR, or retain the element in the parent
PNR.
The difference between a split PNR and a non-homogeneous PNR is that a nonhomogeneous condition is always temporary, and is automatically resolved by the
system at end of transaction.
Note:
All passengers in a PNR must have identical flight itineraries.
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Chapter 8: Splitting a PNR
Splitting Passengers in a Non-group PNR
Before you can split a PNR you must ensure that your PNR includes at least two
passengers and has a record locator assigned.
To split passengers in a non-group PNR:
1. Split the names in the PNR by clicking on
.
2. In the window that appears, select the passenger or passengers to be split and
click on OK.
A PNR for the name elements that you have just split is displayed. This PNR is
temporarily identified as the Associate PNR.
3. Click on
to enter a Received From element.
4. Click on
to save the associate PNR. You are strongly advised to save and file
the associate PNR before making any changes to it.
The original PNR is displayed with the temporary identifier Parent PNR.
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5. Click on
75
to enter a Received From element.
6. To complete the split of the PNR, click on
to save.
The system displays a window containing an end-of-transaction message
followed by a record locator for both the parent and associate PNRs.
Splitting Other Elements in a Non-group PNR
To split other elements in a PNR, such as elements that are not passenger- or
segment-associated:
1. Click on the arrow to the right of the
icon to display the PNR Split window.
2. In the window that appears, select the elements you wish to split, and click on
Send.
3. Another window is displayed.
From this window you can:
-
Split passengers; to do this select the appropriate passenger name or names.
-
Split PNR elements that are not passenger- or segment-associated.
From the drop-down list of each element you can select:
D to duplicate the information for both parent and associate PNRs
A to transfer the element to the associate PNR
P to retain the element in the parent PNR
A PNR for the elements that you have just split is displayed. This PNR is
temporarily identified as the Associate PNR.
4. Click on
to enter a received from element.
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5. Click on
to save the associate PNR. You are strongly advised to save and file
the associate PNR before making any changes to it.
The original PNR is displayed with the temporary identifier Parent PNR.
6. Click on
to enter a received from element.
7. To complete the split of the PNR, click on
to save.
The system displays a window containing an end of transaction message
followed by a record locator for both the parent and associate PNRs.
Splitting a Group PNR
Before you can split a group PNR you must ensure that your PNR includes at least
two passengers and has a record locator assigned.
To split a group PNR:
1. Click on the arrow to the right of the
icon.
2. In the window that appears, select the elements you wish to split, and click on
Send.
3. Another window is displayed. From this window you can:
-
Split unassigned names; to do this enter the appropriate number in the Split
box.
-
Split individual name elements; to do this select the appropriate passenger
name or names.
-
Specify how many seats (confirmed or waitlisted) you wish to split.
Note: Enter this information in the Segments/Services section.
4. The bottom area of the window refers to PNR elements that are not passengeror segment-associated.
From the drop-down list of each element you can select:
-
D to duplicate the information for both parent and associate PNRs
-
A to transfer the element to the associate PNR
-
P to retain the element in the parent PNR
A PNR for the elements that you have just split is displayed. This PNR is
temporarily identified as the Associate PNR. The system also adds an SSR
GRPS element to the associate and parent PNRs to indicate the group name and
the original size of the group.
5. Click on
to enter a Received From element.
6. Click on
to save the associate PNR. You are strongly advised to save and file
the associate PNR before making any changes to it.
The original PNR is displayed with the temporary identifier 'Parent PNR'.
7. Click on
to enter a Received From element.
8. To complete the split of the PNR, click on
to save.
The system displays a window containing an end-of-transaction message
followed by a record locator for both the parent and associate PNRs.
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Accessing a Cross-Referenced PNR (After a
PNR Has Split)
From any PNR that has been split, click on the AXR link in the PNR toolbar.
A dialog box will open displaying the list of passengers from all cross-referenced
PNRs.
These passengers were originally in a single PNR that was split. You can open each
PNR in the list by selecting it and clicking on Send.
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Chapter 9: Claiming a PNR
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Chapter 9
Claiming a PNR
You use the Claim tab within the PNR module to claim a PNR that was originally sold
by an airline.
In this tab, you can claim a PNR by record locator or by flight number.
Claiming a PNR by Record Locator
To claim a PNR by record locator:
1. In the Claim tab of the PNR module, click on the By Record Locator option.
2. In the Airline field, enter the 2-letter airline code.
Example: BA
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Record Locator field, enter the airline's record locator.
Example: XHYPOP
4. Click on Send to claim the PNR.
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Claiming a PNR by Flight Number
To claim a PNR by flight number:
1. In the Claim tab of the PNR module, click on the By Flight option.
2. In the Airline field, enter the 2-letter airline code.
Example: BA
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Flight Number field, enter the airline flight number.
Example: 512
4. In the Last Name field, enter the passenger's last name.
Example: Johnson
5. In the Travel Date field, enter the date of travel.
Example: 03JUN
6. To narrow down your request, enter the departure and arrival airport codes in the
From and To fields.
Example: LON and AMS
Alternatively, enter the names and click on
Click on Send to claim the PNR.
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Chapter 10: Recalling a PNR
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Chapter 10
Recalling a PNR
You use the Inactive PNR tab within the PNR module to recall a PNR that has been
archived as a Past Date Record (PDR).
In the New Request tab within the Inactive PNR tab, you can make a request to recall
a PNR.
You can choose from the following search options:
•
By flight/date segment
•
By auxiliary segment
•
By PNR record locator
•
By PTA record.
In the Display Request List tab within the Inactive tab, you can see all requests made
by the current office to recall purged PNRs. You can also use the list to check the
status of requests made by the office.
Recalling a PNR by Flight/Date Segment
To recall a PNR by flight/date segment:
1. In the Inactive PNR tab of the PNR module, click on the New Request tab and
then on the By Flight/Date Segment option.
2. In the Airline field, enter the 2-letter airline code.
Example: BA
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3. In the Flight Number field, enter the airline flight number.
Example: 513
4. In the Flight Date field, enter the date of the flight.
Example: 16JUL04
5. In the Board Point field, enter a 3-letter city or airport code.
Example: CDG
6. In the Destination field, enter a 3-letter city or airport code for the destination city.
Example: JFK
7. In the Last Name field, enter the customer's last name (this field is mandatory if
First Name is given).
Example: Smith
8. In the First Name field, enter the customer's first name.
Example: John
9. Click on Send to recall the PNR.
Recalling a PNR by PNR Record Locator
To recall a PNR by PNR record locator:
1. In the Inactive PNR tab of the PNR module, click on the New Request tab and
then on the By PNR Record Locator option.
2. In the Record Locator field, enter the 6-character record locator of the PNR.
Example: XBHYUP
3. In the Date on Which the PNR Was Live field, enter any date between the
creation date and purge date of the PNR.
4. Click on Send to recall the PNR.
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Displaying the Office Request List
When you make a request to recall a purged PNR, the system adds the request to the
office request list. You can use this list to check the status of all requests made in the
current office. You can display the result of a request by double-clicking on it.
To display a request list:
1. In the Inactive PNR tab of the PNR module, click on the Display the Request List
tab to display the request list. The first page of results is displayed in a table.
2. Double-click on a row to display the details of a request.
The PNR is displayed.
3. Click on the Print button to print the PNR, or display the following PNR
information as required:
-
Prepaid Ticket Advice (PTA) Record
-
History
-
Departure Control System (DCS) Information
-
Transitional Stored Ticket (TST) Data
-
Transitional Stored MCO (TSM) Data
-
Historical Fare Record (HFR)
-
Transitional Stored Ticket (TST) History
-
Transitional Stored MCO (TSM) History
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Chapter 11: Using Profiles with PNRs
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Chapter 11
Using Profiles with PNRs
You use the From Profile tab within the PNR module to create a new PNR using
information transferred from a traveller profile or company profile.
Creating a PNR from a Traveller Profile
You use the Traveller tab within the From Profile tab to create a new PNR using
information transferred from a traveller profile.
You can use different types of data as search criteria to find the traveller profile you
want to use to create the PNR.
You can choose from the following search options:
•
By name
•
By frequent flyer number
•
By record locator
•
By index
•
By corporate ID.
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If more than one profile is found that matches your search criteria, a list is displayed.
Select the profile you want to open and click on Send to create the new PNR using
the profile data.
If only one profile matches your search criteria, a new PNR will be created directly
and the PNR entry screen will be displayed.
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Retrieving a Traveler Profile by Name
To retrieve a traveller profile by name:
1. In the From Profile tab of the PNR module, click on the Traveller tab and then on
the By Name option.
2. In the Last Name field, enter the customer's last name.
Example: Johnson
3. In the First Name and Title field, enter the customer's first name and title
(optional).
Example: Robert Mr.
4. In the Company field, enter the company name.
Example: ABC Corporation
5. To search for an exact match to the profile name that you entered, select the
Exact Match check box.
6. To search for a profile beginning with the same two letters as the name you
entered, select the Two Character Search check box.
7. To copy the associated company profile information with the traveller profile
information, select the Include Data from Company Profile check box.
8. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
9. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
10. Click on Send.
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Retrieving a Traveller Profile by Frequent
Flyer Number
To retrieve a traveller profile by frequent flyer number:
1. In the From Profile tab of the PNR module, click on the Traveller tab and then on
the By Frequent Flyer Num. option.
2. In the Airline field, enter the 2-letter travel industry code for the airline.
Example: BA
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
3. In the Frequent Flyer Number field, enter your customer's frequent flyer
membership number.
Example: H12E29K
4. In the Corporate ID field, enter the corporate ID to search all agencies belonging
to the corporate ID for the profile that you want to display. The corporate ID is
represented by the fourth, fifth, and sixth digits of the office ID.
Example: 1S1
5. If you want to copy the associated company profile information with the traveller
profile information, select the Include Data from Associated Profile check box.
6. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
7. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
8. Click on Send.
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Retrieving a Traveller Profile by Record
Locator
To retrieve a traveller profile by record locator:
1. In the From Profile tab of the PNR module, click on the Traveller tab and then on
the By Record Locator option.
2. In the Record Locator field, enter the 6-character record locator of the profile you
want to copy information from.
Example: AX79N2
3. If you want to copy the associated company profile information with the traveller
profile information, select the Include Data from Associated Profile check box.
4. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
5. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
6. Click on Send.
Retrieving a Traveller Profile by Index
To retrieve a traveller profile by index:
1. In the From Profile tab of the PNR module, click on the Traveller tab and then on
the By Index option.
2. In the Global Index field, enter the index name that is unique to this profile.
Example: KAC1093
3. In the Corporate ID field, enter the corporate ID to search all agencies belonging
to the corporate ID for the profile that you want to display. The corporate ID is
represented by the fourth, fifth, and sixth digits of the office ID.
Example: 1S1
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4. If you want to copy the associated company profile information with the traveller
profile information, select the Include Data from Associated Profile check box.
5. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
6. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
7. Click on Send.
Retrieving a Traveller Profile by Corporate
ID
To retrieve a traveller profile by corporate ID:
1. In the From Profile tab of the PNR module, click on the Traveller tab and then on
the By Corporate ID option.
2. In the Last Name field, enter the customer's last name.
Example: Johnson
3. In the First Name and Title field, enter the customer's first name and title
(optional).
Example: Robert Mr.
4. In the Corporate ID field, enter the corporate ID to search all agencies belonging
to the corporate ID for the profile that you want to display. The corporate ID is
represented by the fourth, fifth, and sixth digits of the office ID.
Example: 1S1
5. In the Company field, enter the company name.
Example: ABC Corporation
6. In the City field, enter the 3-letter city code. The city is represented by the 1st,
2nd, and 3rd digits of the office ID.
Example: HOU
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
7. In the Country field, enter the 2-letter code for the country the office ID belongs
to, or enter the name and click on
.
Example: US.
8. To search for an exact match to the profile name that you entered, select the
Exact Match check box.
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9. If you want to copy the associated company profile information with the traveller
profile information, select the Include Data from Associated Profile check box.
10. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
11. Click on the drop-down list to select the data to copy from the profile to the PNR.
Example: Transfer all automatic data
12. Click on Send.
Creating a PNR from a Company Profile
You use the Company tab within the From Profile tab to create a new PNR using
information transferred from a company profile.
You can use different types of data as search criteria to find the company profile you
want to use.
You can choose from the following search options:
•
By name
•
By record locator
•
By index
•
By corporate ID.
If more than one profile is found that matches your search criteria, a list is displayed.
Select the profile you want to open and click on Send to create a new PNR.
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If only one profile matches your search criteria, a new PNR will be created directly
and the PNR entry screen will be displayed.
Retrieving a Company Profile by Name
To retrieve a company profile by name:
1. In the From Profile tab of the PNR module, click on the Company tab and then on
the By Name option.
2. In the Company field, enter the company name.
Example: ABC Corporation
3. To search for an exact match to the profile name that you entered, select the
Exact Match check box.
4. To search for a profile beginning with the same two letters as the name you
entered, select the Two Character Search check box.
5. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
6. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
7. Click on Send.
Retrieving a Company Profile by Record
Locator
To retrieve a company profile by record locator:
1. In the From Profile tab of the PNR module, click on the Company tab and then on
the By Record Locator option.
2. In the Record Locator field, enter the 6-character record locator of the profile you
want to transfer information from.
Example: AX79N2
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3. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
4. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
5. Click on Send.
Retrieving a Company Profile by Index
To retrieve a company profile by index:
1. In the From Profile tab of the PNR module, click on the Company tab and then on
the By Index option.
2. In the Global Index field, enter the index name that is unique to this profile.
Example: KAC1093
3. In the Corporate ID field, enter the corporate ID to search all agencies belonging
to the corporate ID for the profile that you want to display. The corporate ID is
represented by the fourth, fifth, and sixth digits of the office ID.
Example: 1S1
4. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
5. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
6. Click on Send.
Retrieving a Company Profile by
Corporate ID
To retrieve a company profile by corporate ID:
1. In the From Profile tab of the PNR module, click on the Company tab and then on
the By Corporate ID option.
2. In the Company field, enter the company name.
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Chapter 11: Using Profiles with PNRs
Example: ABC Corporation
3. In the Corporate ID field, enter the corporate ID to search all agencies belonging
to the corporate ID for the profile that you want to display. The corporate ID is
represented by the fourth, fifth, and sixth digits of the office ID.
Example: 1S1
4. In the City field, enter the 3-letter city code. The city is represented by the first,
second, and third digits of the office ID.
Example: HOU
If you do not know the code, enter the name and click on
the relevant code.
, then double-click on
5. In the Country field, enter the 2-letter code for the country the office ID belongs
to, or enter the name and click on
.
Example: US
6. Select the Include Booking Merged Data check box to display information from all
active profiles within an organization that is relevant for the booking (minimum
profile 1, maximum 11).
7. From the drop-down list, select the data to transfer from the profile to the PNR.
Example: Transfer all data
8. Click on Send.
Transferring PNR Information to a Profile
You can create a traveller or company profile from an existing PNR.
Creating a Traveller Profile from a PNR
To create a traveller profile from an existing PNR:
1. In the PNR module, display the PNR.
2. In the PNR entry screen, select the traveller by clicking on the traveller name.
3. Click on all of the elements in the PNR that you would like to transfer to the profile
to select them.
Note:
4. Click on
To automatically select all of the common transfer elements, click on
, then choose Show Auto-Transferable Lines.
, then choose Create Traveller Profile.
The new profile will be displayed.
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Creating a Company Profile from a PNR
To create a company profile from an existing PNR:
1. In the PNR module, display the PNR.
2. Click on the PNR tab.
3. Click on all of the elements in the PNR that you would like to transfer to the profile
to select them.
Note:
4. Click on
To automatically select all of the common transfer elements, click on
, then choose Show Auto-Transferable Lines.
, then choose Create Company Profile.
The new profile will be displayed.
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Chapter 12
Printing or Copying a Screen
You use the Print Preview icon
to print or copy the current display.
The print/copy preview is displayed.
The following toolbar icons are provided:
Icon
Explanation
Copies the information to the clipboard. The information can then be pasted
into a Word document or an email, for example. To display other copy
.
options, click on the arrow next to
Prints to a local printer. To display other print options, click on the arrow next
to
.
Expands and collapses the current display.
Closes the Preview window.
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Appendix A
Using Amadeus checkmytrip.com
Amadeus checkmytrip.com is an e-travel Web service that displays a user-friendly
view of a PNR itinerary.
Within the checkmytrip.com web site you can also access trip tools. These provide
useful information such as local events, subway maps, currency information, and
airport links.
To access checkmytrip.com you must ensure that you have a retrieved PNR
containing a passenger name and record locator.
You can open checkmytrip.com by clicking on the checkmytrip.com hyperlink on the
PNR header. When you do this, the web site opens in a separate window, displaying
your itinerary in an easy-to-read format. At this point you can either print the itinerary
or e-mail it.
Note:
checkmytrip.com does not support Group PNRs.
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