Meeting Center
Use Meeting Center to conduct online meetings where you can present information, share documents and
applications, and collaborate with others. These release notes describe the Meeting Center new features.
Note
Meeting Center no longer supports Windows Me and NT. For more information about the operating
systems and browsers that you can use with Meeting Center, see the WebEx Cross-platform Features and
Known Issues.
• What's New, page 1
• Known Issues and Limitations, page 13
• Known Issues and Limitations for Collaboration Meeting Rooms (CMR), page 18
• Summary of Differences Since Previous Lockdown Version, page 23
What's New
The following list shows recent features and enhancements for Meeting Center, listed by release version
number. Versions that did not include major updates are not listed.
WBS29.13.10
Productivity Tool improvements for CMR Hybrid (WebEx-enabled TelePresence) meetings
The following improvements were added to WebEx Productivity Tools support for CMR Hybrid
(WebEx-enabled TelePresence) meetings in WBS29.13.10:
The Windows version of WebEx Productivity Tools restored support for two email templates (one for hosts
and one for attendees) for CMR Hybrid meetings, instead of the previous single email template that had been
used since WBS29.11.
The Windows version of restored support for the Add Personal Conference Meeting and Add Audio-Only
Meeting buttons for CMR Hybrid users.
For more information, see Productivity Tools Release Notes.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
1
Meeting Center
What's New
WBS29.13
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release
Notes.
Content view enhancements
• The content viewing icon at the top of the content area in the meeting window has changed from Fit to
width to Fit to viewer for easy access to one of the most common viewing options for screen sharing
(formerly "desktop sharing"), file sharing, and application sharing. The default view is also now Fit to
viewer. The option remains Fit to width for sharing the whiteboard.
• Full-screen view has the same defaults for content viewing, unless user manually chooses another option
before going to that view.
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues
for more information.
WBS29.12
Improved Join Experience
This release improves the experience of joining Meeting Center meetings from the join meeting page. If you
try to join a Meeting Center meeting before it has started, the meeting page will now automatically refresh
when it's time to join. Messaging on the join page has also been improved.
New User Reference link
The New User Reference function has been improved for a better support experience. When you select the
New User Reference link for your WebEx service, a web page is displayed with reference information tailored
for the WebEx service you're using. This makes it easier to access information about a specific WebEx service.
The default setting for the New User Reference link can be changed in WebEx Site Administration.
Recording announcement
Recording has been enhanced to play an audible announcement to attendees when a recording has started in
a meeting. If you're calling using a telephone, you'll hear the announcement if you're in the meeting when a
recording starts or when you join a meeting that is being recorded. If you're calling using a computer (VoIP),
you'll only hear the announcement if you're in the meeting when the recording starts. The recording
announcement feature applies only to customers with WebEx audio conferencing.
This feature will be available after additional updates are completed to the WebEx Cloud. The target availability
for the Network-Based Recording (NBR) announcement feature time frame is Q1 2015. When the feature is
becomes available, a new setting will be added in WebEx Site Administration so that administrators can enable
NBR audible announcements, if desired.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release
Notes.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
2
Meeting Center
What's New
WBS29.11
Personal Room
• All Meeting Center customers now have their very own Personal Room. Think of it as your conference
room. You get your own easy-to-remember link that never changes, so your colleagues will always
know where your meetings are held. Meet instantly and simplify back-to-back meetings by managing
your attendees through a lobby.
• Instant meetings that you start with the Meet Now command (formerly called One-Click Meeting) are
now held in your Personal Room by default. You can change this option in Preferences. Instant meetings
are not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
• By default, WebEx will use the host's username as the Personal Room identifier; for example,
https://sitename.webex.com/meet/username.
• If a host's username contains only numeric characters, such as 123456, the corresponding Personal Room
identifier will be prefixed with pr; for example, pr123456.
• If a host's username is in email format, such as user@company.com, the "@" sign will be removed when
constructing the corresponding personal room identifier; for example, the username portion of the
identifier will be usercompany.com, so the identifier will be
https://sitename.webex.com/meet/username.com.
• CMR Hybrid users will have Personal Rooms, but only users who join from a WebEx meeting application
or app can join those Personal Rooms. TelePresence devices cannot join Personal Room meetings on
CMR Hybrid sites. Sites and user host accounts must have CMR Cloud in order for users to join Personal
Room meetings from TelePresence devices or other video conferencing systems or applications.
• Hosts now have the ability to customize their Personal Rooms:
◦Hosts can now change their Personal Room's title that appears in WebEx applications, as well as
the lobby screen presented to users joining from video devices or applications.
◦Hosts can change their Personal Room IDs to better suit their needs. Changing the Personal Room
ID will change the web URL for desktop and mobile users as well as the video address (SIP or
H.323 URI) used by attendees joining from video devices or applications.
Collaboration Meeting Rooms (CMR Cloud)
For meetings where the host has specified a preferred language, the TelePresence audio prompts and video
messages for CMR Cloud meetings will be localized accordingly. For example, if a host has set his or her
language preference as German, all attendees joining this host's meetings from any location will be presented
with a German user interface. There is no method for attendees to modify the language preference independently
of the host. Attendees who speak only English can dial meet@sitename.webex.com from their TelePresence
systems.
Starting in WBS29.11, we are offering a beta version of Microsoft Lync interoperability with CMR Cloud.
Participants can now join your meetings from Lync applications as attendees. See the Microsoft Lync
interoperability with CMR Cloud section in Cross-platform Features and Known Issues for more information.
Simplified in-meeting user experience
Cisco WebEx continues to improve the look and feel of meetings and consolidate some functions for ease of
use. The following changes are included in this release:
• The following audio dialog boxes now have a modern look and feel:
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
3
Meeting Center
What's New
• Call me at a different number
• All Global Call-in Numbers
• Test Computer Audio
• Manage Phone Numbers
• Telephony service provider (TSP) audio dialog box for Mac
• More appropriate terminology for common functions:
• Share Desktop has been changed to Share Screen
• Audio Conference has been changed to Audio Connection
• To avoid confusion with the Lock icon in Personal Room meetings, the lock icon that indicated SSL
connection at bottom of meeting window has been removed and has been replaced with tool tip text
indicating when there is a Secure Connection with SSL
• A vertical annotation bar is now available when viewing shared content in full screen on the Mac platform.
Leave Meeting command
The Leave Meeting command is disabled for sites that use telephony service provider (TSP) audio.
Accessibility enhancements for the in-meeting experience
The in-meeting experience is more accessible, with improved keyboard navigation and screen reader support.
On Windows, when viewing files that are shared by using the file sharing option, the arrow keys allow you
to scroll around the slide that is being shared. As a result, keyboard keys for moving slides have been changed
to use the Page Up key to go to the previous slide and the Page Down key to advance to the next slide.
Content viewing enhancements
Improved content view options have been added that allow attendees to easily pan and zoom in and out on
content that the presenter shares during a meeting.
• New icons for Zoom in, Zoom out, and Fit to width now appear at the top of the content area.
• Zoom in and out of shared content easily by just selecting the Zoom in or Zoom out icons.
• There is a new Pan tool for screen sharing (formerly called "desktop sharing") and application sharing,
which allows users to move content horizontally or vertically in the content area.
• Content is now centered in the content area, with Fit to Width selected as the default view option.
Video enhancements
• New Video panel layout default settings and consolidated controls allow users to view video and switch
between layouts more easily:
• New video layout options at top of video window on the participant list when a video is being sent.
• When one user sends video, the default meeting window view changes to 50% video view (unless
sharing is going on).
• When two or more people send video, the video panel automatically changes to video thumbnail
view.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
4
Meeting Center
What's New
• If a web camera is detected, users are asked whether they want to start their video. In the same
prompt, users can also choose to start their video in all meetings. This setting can be changed in
video settings by selecting the gear-shaped Settings icon on top of the video window.
• The starting frame rate for thumbnails and active video has increased to 15 fps, improving the video
experience in good bandwidth environments.
• In case of low bandwidth when video cannot be sent, the user receives a descriptive error message after
5 seconds that indicates that the user has bandwidth or local computer issues that may affect video
display.
• In case video stops due to the above low bandwidth error in CMR Hybrid meetings, it starts sending
video again automatically when the bandwidth improves or the local computer issues are remedied.
Anyone Can Share feature
The new Anyone Can Share feature allows all participants to share content in the meeting by selecting the
Share button, eliminating the friction associated with passing the presenter role to change presenters and
allowing for easy collaboration. When this option is turned on, the following conditions occur:
• The Share buttons and commands are enabled on Quick Start page, menu, and meeting control panel
for all participants.
• The Make Me Presenter button on the Participants panel has been removed.
• The Share Documents command is turned on and is not changeable under participant privileges.
• When a participant selects Share and someone else is sharing, he or she will receive a warning message.
• The host can disable the Anyone Can Share option during the meeting.
Site administrators can turn off this option for their site if they do not want all participants to be able to share
without passing the presenter role to them.
For CMR Hybrid (WebEx-enabled TelePresence) and CMR Cloud users, this option is turned on by default.
In-meeting Technical Support
Improvements have been made to in-meeting Technical Support. This feature is available only to WebEx
Cloud-Connected Audio (CCA) customers and the support is only for audio. The following improvements
have been made:
• Both hosts and attendees have the option to connect with Technical Support during the meeting.
• Users can contact Technical Support by selecting the Call Technical Support command within the
meeting application user interface, or by pressing *0 from the phone.
• This feature is available only to telephony users, and is not available to users who call using their
computers through voice over IP (VoIP).
• The host has the option to bring the Technical Support representative into the meeting, but the attendees
and the alternate hosts do not have that option.
• Site administrators can configure primary and secondary (backup) Technical Support numbers within
the WebEx Site Administration tool.
• The Technical Support numbers must be either the Customer's IT help desk or a third-party vendor, but
not the numbers for WebEx Technical Support.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
5
Meeting Center
What's New
Recurring meeting enhancements
The recurring meeting series functionality has been enhanced. Users can now create exceptions to a recurring
meeting series and manage the meeting series as well as individual meetings within the meeting series (much
like they would in Microsoft Outlook).
• Users can now navigate through each individual meeting or occurrence of a recurring meeting series.
(Individual occurrences of a meeting series are listed separately in list and calendar views.)
• Users can create exceptions to a meeting series.
Note
CMR Hybrid (WebEx-enabled TelePresence) meetings do not yet support creating
exceptions to a meeting series.
For more information, see the CMR Hybrid (WebEx-enabled TelePresence) integration
issues section in Known Issues and Limitations for Collaboration Meeting Rooms
(CMR).
• When editing or deleting a particular meeting within a meeting series, users will have the option to edit
or delete that particular occurrence or the entire series
• This applies to meetings scheduled through the web scheduler or through Productivity Tools.
Profile page enhancements
The Profile page has been reduced to contain key profile information.
• A more advanced image uploader has been added, which allows you to either upload an image or take
a picture with your webcam
• You can now access the profile page by clicking on your username in the upper right corner
• It has been given a more modern look and feel, and made fully accessible
Preferences page
The Preferences page is now the centralized location for all user settings.
• New collapsible categories
• Webpage Preferences and Default Page Settings have been moved under the General section
• The following settings have been moved from the Profile page to the Preferences Page:
•
• My Personal Room
• Scheduling Templates
• Session Options has been renamed to Scheduling Options
• Support Center
• My Phone Numbers (from the Profile Page) and the Personal Conferencing Page have been merged
under Audio Settings
• The One-Click Setup page has been moved to the Preferences page and renamed to Meet Now Settings
• It has been given a more modern look and feel, and made fully accessible.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
6
Meeting Center
What's New
Other Pages/Updates
• The One-Click Meeting command has been renamed to Meet Now.
• Calendar consolidation: The Calendar View of the Home tab and the Register page have been
consolidated with the Browse Meetings and My Meetings pages.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity
Tools Support" tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues
for more information.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release
Notes.
WBS29.10
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity
Tools Support tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues
for more information.
Collaboration Meeting Rooms (CMR Cloud)
• It is now possible for meetings in a host's personal room to continue, even after the host drops from the
meeting. In these scenarios, the host privilege is temporarily assigned to another participant in the
meeting.
• When users are sharing content, they will be given a tooltip warning that informs them of situations
where shared content might not be visible to users and cannot be included in the recording.
WBS29.9
Collaboration Meeting Rooms (CMR Cloud) Personal Room link
Mobile users no longer need to enter their name and email address to join CMR Cloud meetings. They will
simply be connected to the meeting after clicking on a link in an email invitation or from the personal room
page.
WBS29.8.1
WebEx ball icon
The WebEx ball icon has been updated with a new design.
WBS29.8
Collaboration Meeting Rooms
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
7
Meeting Center
What's New
Version WBS 29.8 adds support for Collaboration Meeting Rooms (CMR) Cloud. CMR Cloud is a revolutionary
way for you to reach more people than ever with just one WebEx meeting. You can create a Personal Room,
which allows people to join your meeting from whatever platform or tool they are using, including video
conferencing systems and applications. It includes the following features:
• Ability to set Personal Room as the default view in Meeting Center and My WebEx pages.
• Improved Personal Room landing page user experience
• Added meeting number and URL (automatically highlighted so it is easy to copy)
• Ability to bookmark page for attendees (Firefox and Chrome)
• Ability to invite users by using a link (email or copy)
• Improved room lock status indicators and logic
• Ability to upload profile picture Help link for TelePresence users
• Ability to start a video conferencing application from a link
• Ability to edit host PIN in place
• Ability edit host preferences
• Meeting Center application user experience enhancements
• Meeting Info tab enhancements for Personal Room
• Users can now schedule CMR meetings from the Mac version of WebEx Productivity Tools for Outlook
2011. The ability to set instant meeting preferences is not available in Productivity Tools. Mac users
need to use the profile page to set preferences.
• The host is recognized by email address when joining Personal Room.
• Users can dial into CMR Cloud meetings using standards-based video devices or software applications
using TCP and TLS protocols.
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages
now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core Meeting Center flows. (We will continue to redesign
other pages and centers in subsequent releases.)
• Global elements (such as the header, top navigation, and the left menu bar) and core Meeting Center
pages (such as the meeting calendar page, the meeting scheduler pages, and the meeting join pages)
have been redesigned to be cleaner and more straightforward and have improved accessibility
• The "Welcome" page has been optimized and has been renamed to "Home."
• The join by number page can now be used to look up a Personal Room by the host username.
• New HTML email templates have been added for most Meeting Center use cases.
Simplified and modern in-meeting experience
The in-meeting experience has been simplified and updated with a new, modern look and feel and a clean
layout, including the following key changes:
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
8
Meeting Center
What's New
• New icons, fonts, and colors are being used for various functions throughout the meeting window
• Functions on the Quick Start page have been consolidated.
• A liquid and flexible meeting window layout has been added that allows users to change proportion of
content view and panels. This layout includes a new 50/50 view for content and panels.
• The Info tab content is cleaner and has been improved. Additionally, individual fields in the Info tab
can now be copied one at a time.
• There is an improved layout for the Video view in the video panel.
• More intuitive Audio interface and more contextual audio options
• The Sharing and Invite and Remind interface has been improved.
• When the presenter shares his or her desktop or application, the shared content shows up in a tab in the
meeting window by default. This reduces transitions for participants when sharing starts. Participants
can also select full-screen view as before with a single click.
• Easy-to-access annotation tools have been added in a new, vertical Annotation bar with updated icons.
• Quick access to view options has been added so users can control viewing preference.
• New icons have been added to the meeting control panel that appears when a presenter shares content
or when an attendee goes to full screen view to view shared content .
• Dialog boxes and notifications have been improved.
Disable entry and exit audio tone in meeting
If the meeting has been scheduled with Beep and Announce Name options when participants join or leave
the meeting, these options can be disabled in the meeting after it is started. A new option under the Participants
menu allows the host to disable and enable the tone.
Leave meeting option for host with automatic transfer of host role
If a host leaves the meeting when there are other participants in the meeting, the host is presented with the
option to either leave the meeting and let it continue, or end it for all participants. If the host chooses to leave
the meeting, the host role automatically passes to another participant in the meeting. These options are available
only to participants in a WebEx meeting application. If the host is on a TelePresence system or has joined
only by audio, these advanced leave meeting options are not available.
First attendee becomes presenter
If the First attendee becomes Presenter option is checked, the presenter role automatically passes to the real
host when he or she joins, if no one is currently sharing content in the meeting.
Screen saver when sharing
When a user is sharing content in a meeting, the screen saver is disabled for all participants.
Minimized Chat and Notes panels
Starting with WBS29.8, the Chat and Notes panels are minimized' in the meeting. The minimized icons for
these panels appear at the top of the meeting area. Users can select the icons to open the panels. The default
state of these panels can be changed in the Site Administration tool.
Cleaner and faster join experience
We have been working on improving our join meeting time and are happy to announce that in our testing,
users can join up to 30% faster. In addition, the join experience has been cleaned up by removing connection
pop-up messages and cleanly presenting the join status within the meeting window. Users must be joining by
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
9
Meeting Center
What's New
URL using ActiveX, a plugin, or an extension and using Meeting Center (Windows and Mac) or Event Center
(Windows only).
Seamless calling on Cisco DX series devices
Seamless calling on Cisco DX series devices now allows users to automatically connect with audio and video
on their Cisco DX series devices when attending a meeting.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools, including support for the Mac. For more information, see
Productivity Tools Release Notes.
Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has
been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome,
users will be guided through a one-time process to add the extension and update the WebEx application. After
the first time, users can join without the extra steps.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release
Notes.
Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio
WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband
audio when users are connecting to audio using their computers (VoIP).
Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and
therefore provides clearer audio connections.
Windows, Mac, and Linux desktop applications, Apple iPad and iPhone devices, and Android mobile devices
are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio
meetings.
Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has
superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet
loss. As a result, it provides better audio quality in less ideal conditions. OPUS is transcoded to G711 for use
with TelePresence systems in CMR Cloud and CMR Hybrid.
It has a better noise-suppression algorithm that provides a much better experience when using audio through
a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced
delay and data loss with smaller packet sampling size of 20 ms.
Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use
narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio
is used for the whole meeting.
Company Address Book and Personal Address Book in Site Administration and My WebEx
In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's
Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using
a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited .csv file, select the file to
upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address
Book format can also be exported from Site Administration and from My WebEx.
WBS29.7
WebEx Productivity Tools
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
10
Meeting Center
What's New
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity
Tools Support tables in Productivity Tools Release Notes.
WBS29.6
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues
for more information.
WBS29.5
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues
for more information.
WBS29.4
New range for reuse of last passwords
The Do not allow reuse of last passwords option site administration option now allows site administrators to
select a range from 3 to 8 last passwords. The new default is 3.
Updates for operating system support
Support was updated for operating systems. See Cross-platform Features and Known Issues for more
information.
WBS29.3
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity
Tools Support tables in Productivity Tools Release Notes.
Security enhancement for VeriSign security servers
A security enhancement made in WBS29 requires the meeting application on a participant's computer to
connect with the VeriSign security servers for security certificate validation when a participant joins the
meeting. Administrators should make sure your firewall is configured to allow participants' computers to
complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at https://
www.verisign.com/repository/crl.html are included in the approved URL list (or "white list") in your firewall.
It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the
future:
• *.verisign.com
• *.thawte.com
• *.geotrust.com
• *.rapidssl.com
• *.digitalcertvalidation.com
• *.ws.symantec.com
This security enhancement has also been made to remote access agents that are installed on a remote computer
in all WebEx services. This includes the following services:
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
11
Meeting Center
What's New
• remote computer sharing feature in WebEx meetings
• Hands-on Labs in Training Center
• Support Center
• WebACD
The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using
these services, make sure your firewall is configured to allow access to the URLs listed above in order for the
remote agent to stay online and accessible for your users.
WBS29.1
Cross-platform support
Updates were made for browser support. See the Operating System and Browser Support section in
Cross-platform Features and Known Issues for more information.
WBS29
Document loading indicator
Sharing multiple documents during file sharing has become easier with the following features:
• Users now have the ability to select multiple documents to upload at the same time.
• All selected files show up in tabs above the content area.
• Files get uploaded one at a time and become available for sharing as soon as they are uploaded.
• Progress indicators in the content area and document tabs provide an immediate upload status for all
selected documents.
• Users can cancel uploading for a file by selecting the close (x) icon on the tab of the file that is currently
being uploaded. Users cannot cancel uploading for multiple files in the queue, but those files can be
removed after they have been uploaded.
Multiple monitor support enhancements
• If a user has multiple monitors and goes to full-screen video when sharing, the user is presented with
an option to move video to another monitor. Sharing is paused if video is not moved, and controls switch
to video controls.
• Windows users can also share secondary monitors. In this case, the meeting controls and video panel
also move to the secondary monitor to enable easy access when sharing.
Recording CMR Hybrid WebEx
Starting with WBS29, you can record video, audio, sharing, chat, and polling for CMR Hybrid (WebEx-enabled
TelePresence) meetings. Press Record as you normally would in your WebEx meeting and your recordings
appear in your My Files > My Recorded Meetings list in the My WebEx section.
File format: CMR Hybrid meeting recordings will be in MP4 format. Video will be recorded at 360 p.
Viewing recordings: You can view your recordings from your My Recorded Meetings list by selecting the
Play button. Our streaming player will allow you to see screen sharing, application sharing, the active speaker
video camera feeds, the participant list, chat, and polling.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
12
Meeting Center
Known Issues and Limitations
Downloading recordings: You can download the screen sharing, application sharing, and audio portion of
your meeting as one MP4 file, which can be played back in most standard video players. The downloaded
recording does not contain active speaker video camera feeds, the participant list, chat, and polling.
Editing recordings: To edit a recording, you can download the MP4 file and use your own MP4 video editor.
Audio map: A new feature of our streaming player shows the time each person is talking (up to six people).
You can use the audio map to navigate to key places in the meeting where each participant is talking.
If you are a participant, you can record the meeting if the host has enabled recording for you.
TelePresence integration support
Updates were made to the software requirements for TelePresence integration. For more information, see the
TelePresence integration support section in Productivity Tools Release Notes.
Known Issues and Limitations
This section contains known issues and limitations that affect only Meeting Center. For more information
about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx
services, see Cross-platform Known Issues and Limitations.
Collaboration Meeting Rooms (CMR)
For issues that affect Collaboration Meeting Rooms (CMR), such as CMR Cloud and CMR Hybrid
(WebEx-enable Telepresence) meetings, see Known Issues and Limitations for Collaboration Meeting Rooms
(CMR).
Personal Rooms
Linux systems, BlackBerry 10 devices, and Windows 8 phones—You cannot start or host a meeting in
your Personal Room using Linux systems, a BlackBerry 10 device, or a Windows Phone 8 device.
Personal Room lobby—Users of the following devices or systems cannot wait in the lobby while a Personal
Room is locked: Linux systems, TelePresence devices, Windows Phone 8 device, and BlackBerry 10 devices.
In addition users who join only the audio portion of the meeting cannot wait in the lobby while a Personal
Room is locked. These users will receive a message that the room is locked, and will not be able to join until
the room is unlocked.
For additional issues that affect Personal Rooms and Collaboration Meeting Rooms (CMR), see Known Issues
and Limitations for Collaboration Meeting Rooms (CMR).
In-meeting experience
• Keyboard navigation and screen reader support:
◦Video thumbnail items in the Participant panel don't support navigation using the Tab key.
◦Some items in file sharing and in the Polling panel don't support navigation using the Tab key.
◦Items within the video full-screen view don't support navigation using the Tab key.
◦Elements inside the video user interface don't support screen readers.
◦Video thumbnail items don't support screen readers.
◦The participant list within the Participant panel doesn't support screen readers.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
13
Meeting Center
Known Issues and Limitations
◦Some elements for file sharing and in the Polling panel don't support screen readers.
• The Pan tool is not available when viewing a file that is shared using file sharing..
• The new interface is not available for Linux users
• On Mac, when the presenter annotates during application sharing or screen sharing (formerly called
"desktop sharing") and also takes notes or creates a poll, the Notes and Poll information cannot be saved.
• On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the
annotation option that as last used is not remembered
• On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then
the presenter starts file sharing, the screen saver automatically quits
• Some custom Quick Start templates, created using older releases of Meeting Center, may not work after
upgrading to this release
• In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the
meeting to get disconnected for the presenter
Anyone Can Share feature
• The Anyone Can Share feature is not available on the Linux platform. It is also not available for mobile
users who are using earlier versions of the Cisco WebEx Meetings mobile app. This feature will be
supported in the Cisco WebEx Meetings app version 6.6 or later for iPhone and iPad, version 3.6 or
later for BlackBerry 10 devices, and version 6.5 or later for Android devices. Mobile users who have
earlier versions of the app can still be made presenters by passing the presenter role to them.
• If a host starts a meeting on a desktop and then disables the Anyone Can Share feature while in a meeting,
participants in that meeting who are using earlier versions of the Cisco WebEx Meetings app for iPhone,
iPad, BlackBerry 10 devices, and Android devices will still be able to share.
• Users of the Cisco WebEx Meetings mobile app will not be able to disable the Anyone Can Share feature
within a meeting, but will follow the site administration settings for that feature.
Leave meeting command
The Leave Meeting command is disabled for sites that use third-party telephony service provider (TSP) audio.
Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links. More information and instructions
can be found in our our Cryptographic Key Update for WebEx FAQ.
Windows 8 and 8.1
• If a presenter using Windows 8 or 8.1 shares his or her application or screen (formerly called "desktop
sharing"), other participants will see windows with a crosshatch pattern on top of the shared content in
places where any panels are open. This problem occurs with all panels, including the meeting control
panel, Participants panel, Chat panel, and sharing indicators. We recommend that presenters using
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Known Issues and Limitations
Windows 8 or 8.1 keep panels closed as much as possible to provide a better viewing experience for
other participants.
• When connecting to remote computer with Windows 8 or 8.1, the local screen will not be able to be
blacked out.
• File sharing Word documents for the 32-bit version of Microsoft Office 2010 is not supported for
Windows 8.1. We recommend that you use application sharing or screen sharing instead.
Microsoft Office 2013 Support
• If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
◦Animations and transitions
◦Embedded video or audio files
◦PowerPoint notes in a dedicated panel
◦UCF Toolkit
• If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure it continues to display properly in a WebEx meeting.
• In a few cases, the following problems may occur:
◦Text and fill colors may be slightly different from the actual colors in a slide.
◦Some graphic elements may be missing from a slide.
◦Fonts may appear blurry on a slide or may be different from the original.
◦The size of shapes may be different from the original.
• If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
• You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
• You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.
• You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Tagging internal participants
Tags for internal participants do not appear in the following cases:
• When the participant joins from the Cisco WebEx Connect application
• When the participant joins from mobile device
• When a participant using One Touch TelePresence Plus is not using SAML single sign-on
• In Personal Conference meetings
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Meeting Center
Known Issues and Limitations
File sharing
If you are a host using Windows and do not have a universal printer driver installed on your system, you will
not be able to share any file types except Microsoft PowerPoint files during file sharing. In this case, the
system will provide an option to move to application sharing instead of file sharing or to install a universal
printer driver before you proceed. (Windows 7 systems come pre-installed with a universal printer driver.)
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Streaming media sharing
Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X
480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,
AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.
• MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed
QuickTime player
• Recommended System requirements for video file sharing on Presenter side:
◦Core2-Duo E6750 @ 2.66GHz for VGA file is required
◦AMD 9650 2.3GHz (4 core) 8GB is preferred
◦Intel® Core™ 2 Duo -E7400 2.8GHz 2.79GHz is preferred
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Unable to join meeting
Linux/Unix users might not able to join the meeting if NTLM authentication is enabled with ISA proxy.
Viewing Office 2007 documents
Attendees who join a meeting from Linux/Unix may have display issues when the presenter shares a Microsoft
Office 2007 document. For example, some animations and pictures may not be displayed or become distorted.
Sharing Office 2010 documents
Some features newly introduced in PowerPoint 2010 such as 3D graphics, animations and transitions are not
supported and may be rendered as static objects when sharing presentations using those features.
Importing address books into Microsoft Outlook 2010
Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook
2010 64-bit.
Closing a meeting
In Internet Explorer 7, if there are multiple tabs open in the browser, and the WebEx "Meeting in Progress"
page is not the tab in the foreground, the meeting manager cannot be closed. The reason is that the "Close
meeting" confirmation dialog box becomes hidden if another tab is on top of the WebEx page.
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Meeting Center
Known Issues and Limitations
Full-screen video view
When the presenter switches to full-screen video view while sharing his or her screen (formerly called "desktop
sharing"), an application, or a document, sharing is paused on the attendee side (the last-shared screen freezes)
if he or she has only one monitor. When the presenter exits full-screen video view, sharing automatically
resumes.
Attendees stay in full-screen video view when the presenter stops sharing and automatically exits full-screen
video view when the presenter starts sharing again.
If the presenter has two or more monitors, he or she can easily share content on one monitor and switch to
full-screen video view on another monitor.
Automatically restarting a meeting on a backup site
There is no automatic shared state recovery when a site becomes unavailable and automatically redirects to
your backup site that was backed up with the WebEx Global Site Backup (GSB) system. After the Meeting
window reconnects to the meeting on a backup site, the shared state is lost and the presenter must start sharing
content.
Using the Cisco WebEx Meetings application for iPad and iPhone
• The following Meeting Center meeting types are not supported when using the Cisco WebEx Meetings
application for iPad and iPhone:
• End-to-end encryption
• PKI encryption
• Automatically recording meetings with the Network-Based Recorder (automatic recording cannot
be started from the iPad or iPhone)
• Pay Per Use (PPU)
• Personal Conferencing
• Professional Service Organization (PSO) sites may need email template revisions.
• You can download the Cisco WebEx Meetings application only from the Apple App Store.
• The Cisco WebEx Meetings application will pause video and data sharing when anyone presses the
Home button during a meeting, but audio will remain connected.
• If a meeting has not been started by the host or by a participant joining from a computer, mobile users
will not be able to join the meeting.
For more information about using Meeting Center with the Cisco WebEx Meetings application, go to Support.
End-to-end encryption using PKI
End-to-end encryption of in-meeting data using a public and private key pair provided by the site administrator
is no longer supported. End-to-end encryption in a live meeting continues to be available using an automatically
generated session key only.
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Meeting Center
Known Issues and Limitations for Collaboration Meeting Rooms (CMR)
Known Issues and Limitations for Collaboration Meeting Rooms
(CMR)
CMR Common Issues
This section contains known issues and limitations that affect only Collaboration Meeting Rooms (CMR)
meetings, such as CMR Cloud meetings and CMR Hybrid (WebEx-enabled TelePresence) meetings:
• Sending video from WebEx applications to video conferencing systems or applications
A CMR Cloud or CMR Hybrid meeting will always start at the best video resolution between TelePresence
(or other video conferencing systems or applications) and WebEx. If high-definition video is available,
it will be available to all participants. If any participant on the WebEx side experiences poor network
conditions, the resolution between TelePresence and WebEx will downgrade to accommodate that
participant. As a result, video resolution will also be poor for all other participants. The minimum bit
rate a WebEx application must process from the WebEx Cloud to be able to receive both video and
application or screen sharing (formerly called "desktop sharing") content is 1.2 Mbps. Less than that
will result in the WebEx application showing only the shared application or screen.
Starting with WBS29.11, if, for reasons of low network bandwidth or conditions (such as CPU or RAM
use) that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps
bit rate per the above, users will see a "low-bandwidth" warning message instead of receiving TelePresence
video. In WBS29.11 and later, WebEx application users will automatically periodically retest their
connection to the WebEx Cloud to assess whether any network or local conditions have been remedied.
If they are able to send and receive video at a bit rate of 1.2 Mbps or greater, they will be able to resume
sending and receiving video.
For information about recommended bandwidth configuration settings for CMR Cloud meetings, see
"Prerequisites" in Cisco WebEx Meeting Center with Collaboration Meeting Rooms Enterprise
Deployment Guide on the Cisco WebEx Meeting Center Configuration Guides page.
For information about recommended bandwidth configuration settings for CMR Hybrid meetings, see
"Prerequisites" in the " Cisco WebEx Features and Important Notes" chapter and "Tips for Troubleshooting
Low Bandwidth with the WebEx Meeting Center Client on Windows or Mac" in the "Troubleshooting"
chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco
TelePresence Management Suite (TMS) Configuration Guides page. For information about recommended
site administration options to reduce bandwidth issues, see Site Administration Release Notes.
• Presentation and data sharing quality
If you do not have adequate bandwidth, your presentation and data sharing in CMR Cloud and CMR
Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems,
users see a "letterbox" format. As of WBS29.8, up to 720 p resolution is supported as long as all WebEx
participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen
on both 4:3 and 16:9 TelePresence systems without cropping. Starting with WBS29.11, with TelePresence
Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all WebEx participants have
at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants
will drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but
one participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all
participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be
supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p
for all participants. The presentation and data sharing quality from TelePresence system to TelePresence
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Meeting Center
Known Issues and Limitations for Collaboration Meeting Rooms (CMR)
system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU
series settings. The presentation and data sharing quality from WebEx application to WebEx application
is good quality. These presentation and data sharing quality limitations do not apply to WebEx-only
meetings, which use a proprietary data rendering format.
• In-meeting video experience
WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the
WebEx application. Video endpoint users who are not talking will not show up in the WebEx application.
TelePresence video will not appear in WebEx thumbnails.
Video endpoint users can only see the active speaker or the most recently active speaker from WebEx
on their screens. WebEx users who are not talking will not show up on their screens.
If there is background noise in a TelePresence room, it can cause the video for that TelePresence room
to appear as the active speaker in the WebEx meeting. If needed, the host can use the Lock Video
command to lock the video display on another participant's video.
In a CMR Cloud or CMR Hybrid meeting, the participant videos of participants who have joined from
Apple iPads or iPhones over a mobile network will not be visible on TelePresence systems, although
audio will still be available. The participant videos would still be visible within WebEx applications.
This problem occurs because 180 p video is required to send video to TelePresence systems, but sending
180 p video over mobile networks is not supported due to the Apple iTunes store requirements for apps.
This issue occurs only with mobile networks, and does not occur when participants using iPads and
iPhones are using Wi-Fi. In addition, iPad and iPhone users may also see a low bandwidth warning when
trying to view the video of TelePresence participants, depending on the quality and data rate of the
connection, whether they are on a mobile network or on Wi-Fi.
• Standard features
Some standard features, such as annotation and whiteboard sharing, are not supported in CMR Cloud
or CMR Hybrid meetings.
• Full-screen video view
When the presenter switches to full-screen video view while sharing his or her screen, application, or
document, sharing is paused on the attendee side (the last-shared screen freezes). When the presenter
exits full-screen video view, sharing will automatically resume.
Attendees will stay in full-screen video view when the presenter stops sharing and will automatically
exit full-screen video view when the presenter starts sharing again.
If the Mac or PC WebEx application has two monitors, users can display a full-screen view on one
monitor and full-screen or application sharing on the other monitor by dragging the video window to
the other monitor and selecting the "View all participants in full-screen view" icon.
• Welcome screen
By default, the WebEx welcome screen is not displayed on TelePresence devices, and it is recommended
that it be turned off in site administration settings for both CMR Cloud and CMR Hybrid meetings.
• Telephony service provider (TSP) audio accounts
For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two
adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately
after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting
past the scheduled end, the second meeting will end automatically because the same TSP audio account
and host access code cannot be used for both meetings at the same time..
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Known Issues and Limitations for Collaboration Meeting Rooms (CMR)
To work around this problem, hosts can set up two different TSP audio accounts with different host
access codes, and use one account for the first meeting and the other account for the second meeting.
Another option is for the administrator to turn off the option for the TelePresence system that automatically
extends the meeting.
CMR Cloud Issues
• Blackberry 10 and Windows Phone 8 device support
CMR Cloud meetings are not currently supported on BlackBerry 10 and Windows Phone 8 devices.
• File sharing or whiteboard sharing
If a WebEx user shares a file or a whiteboard in a CMR Cloud meeting, the file or whiteboard will not
be visible to users who have joined from a video conferencing system or application. If the host is
attempting this kind of sharing from a desktop application, both the host and video conferencing system
or application users will see a warning informing them about this limitation. It is recommended that the
host use application sharing or screen sharing (formerly called "desktop sharing") instead.
• Starting a Personal Room meeting from the mobile application
If the site administrator has specified that meeting passwords are required for a WebEx site, and a host
tries to start a meeting in a Personal Room using the Cisco WebEx Meetings mobile app, he or she will
see an error message that the meeting cannot be started. If this happens, the host can follow these steps
to correct the situation:
1
2
3
4
5
6
7
8
9
10
11
12
Log in to the WebEx site.
Select My WebEx.
Select Preferences.
Select "Meet Now" Settings.
Uncheck the Use Personal Room for all my instant meetings option.
Enter a temporary meeting topic for Topic.
Enter a temporary meeting password for Meeting Password.
Scroll down and select Save.
Select the Preferences link on the left navigation bar again.
Select "Meet Now" Settings.
Check the Use Personal Room for all my instant meetings option so that it is now selected.
Scroll down and select Save.
• Personal Room lobby
Participants who are waiting in a Personal Room lobby may become disconnected after a while if the
host does not start the meeting within 30 minutes of the time the first person joined from a video device
or application. Participants who are disconnected can always rejoin the host's Personal Room again.
• Leaving and reentering a Personal Room
In some cases, when a host ends a CMR Cloud meeting by leaving his or her Personal Room and then
reenters the Personal Room within a few seconds, he or she may hear an audio prompt about an invalid
meeting. If this happens, the host should hang up and wait a few seconds before re-dialing the Personal
Room.
• 12-hour limit
A scheduled CMR Cloud meeting cannot last for more than 12 hours. Hosts and participants can reenter
the meeting, or can schedule a new one.
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Meeting Center
Known Issues and Limitations for Collaboration Meeting Rooms (CMR)
• Telephony service provider (TSP) audio
For some WebEx sites that use third-party telephony service providers (TSP), TelePresence users may
not be able to join CMR meetings until they have configured the toll phone number for the teleconference
provider. To avoid this problem in a meeting, is recommended that hosts specify the toll number of the
TSP audio service when setting up their Personal Rooms.
Due to some dial-out sequences having multiple steps and longer prompt durations that cannot be
interrupted, it may take a while before the audio portion of a Personal Room meeting can be merged
into the TSP audio bridge. During this time, users who have joined from video devices or applications
will have no indication that their audio is not being heard by users who have joined using WebEx. To
avoid this problem, all participants should wait until the TSP audio dial-out sequence is complete, which
is indicated by telephone handset icons appearing next to participants' names in the participants list.
• Incorrect configurations
If a user is trying to join a meeting using a stand-alone video device or application or through a call
control and firewall traversal solution, and if they have not configured their systems correctly, they may
not be able to join meetings successfully. Site administrators should follow the guidelines in Cisco
WebEx Meeting Center with Collaboration Meeting Rooms Enterprise Deployment Guide on the
Configuration Guides page. Users should follow the guidelines in WebEx Meeting Center with
Collaboration Meeting Rooms (CMR Cloud) User Guide on the User Guides page.
• Network problems
Due to network impairments or packet loss, the display names of participants who have joined a Personal
Room meeting from a video device or application may appear truncated in the video endpoint active
presence view for those users who have joined a CMR Cloud meeting from a video device or application.
• Unencrypted TelePresence devices
If you set up a CMR Cloud meeting and attendees join through unencrypted TelePresence devices, this
WebEx meeting cannot be considered fully secured, since there are other devices whose connections
cannot be secured.
Microsoft Lync interoperability with CMR Cloud
• Microsoft Lync users cannot start a meeting as the meeting host. If they do, they will not be able to send
and receive video.
• When a user starts or joins a meeting using a Lync application by pressing the regular call button
(handset), that user will not be able to send and receive video. In that case, the user will join as an
audio-only call-in user.
• It may take up to 6 seconds for a Lync participant's video to become visible in a meeting.
• Lync users who dial meet@<sitename>.webex.com to enter a meeting number cannot send and receive
video when they join the meeting.
• When a Lync user uses the Lync call button to join a host's meeting that was started from a video endpoint
(video device or application), the Lync user will get disconnected in 10 seconds.
• When a Lync user joins the meeting before the host, he or she will not be able to move from the lobby
to the actual in-meeting experience with video.
• Lync users will not be able to share content in a CMR Cloud meeting.
• Lync users on Mac systems or mobile applications will not be able to see the video from the meeting or
send their video to the meeting.
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Meeting Center
Known Issues and Limitations for Collaboration Meeting Rooms (CMR)
• If a Lync user performs a hold and resume while connecting to a meeting, there may be unexpected
results, such as media not being reestablished after resume, error messages shown on the Lync application,
and self-view on Lync not showing video.
CMR Hybrid (WebEx-enabled TelePresence) integration issues
The following issues apply to joint meetings with WebEx and TelePresence in the CMR Hybrid solution:
• Participant list
• The WebEx host in a joint CMR Hybrid meeting with WebEx and TelePresence will not be able
to see a complete list of all WebEx and TelePresence participants.
• TelePresence participants will be listed as "TelePresence Systems" in the WebEx Participants list
of a CMR Hybrid meeting.
• Exceptions to a recurring meeting series using WebEx Productivity Tools
Although exceptions to a recurring meeting series will be supported for WebEx-only meetings on CMR
Hybrid sites and on CMR Cloud sites in WBS29.11, exceptions to recurring series will not be supported
in WBS29.11 for CMR Hybrid meetings. Creating an exception meeting in a meeting series either using
Cisco TelePresence Management Suite (TMS)-based scheduling methods (Cisco TelePresence
Management Suite Administrator, Cisco Smart Scheduler, and so on.), or using mobile calendars synced
to Microsoft Exchange that connect to TMS may result in meetings where the WebEx portion of the
meeting cannot be joined through WebEx applications if the exception falls beyond the last regular
meeting occurrence in the meeting series.
The following issues exist for exceptions to a recurring meeting series using CMR Hybrid meetings and
Productivity Tools:
• Exceptions to a recurring meeting series for CMR Hybrid meetings are still NOT supported as of
WBS29.13, and users are warned accordingly (for example, unsupported editing options are
disabled, and error messages are included in email invitations) when they attempt to schedule them
using Productivity Tools.
• WebEx meeting applications and TelePresence devices can join the same CMR Hybrid meeting,
even if a normal exception to a meeting series has been created. WebEx does not support creating
orphan meeting exceptions, such as adding WebEx to a single occurrence of a meeting series.
• Hosts can still edit the following items for a CMR meeting series that does not have exceptions:
WebEx special properties, such as alternate hosts, audio options, and the WebEx meeting password;
Microsoft Outlook common properties, such as subject and attendees; and TelePresence properties.
• Once an exception has been made to a CMR Hybrid recurring meeting series, the following
conditions exist:
• The Outlook common properties can still be edited for both the exception and the meeting
series
• The TelePresence properties cannot be edited for either the exception or the meeting series
(the panel for editing TelePresence settings is disabled).
• The WebEx special properties cannot be edited for either the exception or the meeting series.
• If a WebEx-only meeting series has exceptions, TelePresence cannot be added to it.
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Meeting Center
Summary of Differences Since Previous Lockdown Version
• Unlike prior releases, in WBS 29.11.3 and later, the following features are not available for CMR
Hybrid users:
◦CMR Hybrid users do not have the ability to edit the TelePresence properties or WebEx
special properties in a CMR Hybrid series that has exceptions.
◦CMR Hybrid users do not have the ability to add or remove TelePresence or WebEx entirely
from a series if it has exceptions.
• The Mac version of Productivity Tools, which is new in WBS29.13, is expected to have similar
limitations for exceptions to a meeting series.
• Making someone presenter
A TelePresence system will become the presenter when a VGA cable is connected to the laptop. In a
standard WebEx meeting, a user has to ask the host to make him or her the presenter. By default, the
ability for anyone in the meeting to "grab the ball" or request to be the presenter is enabled for CMR
Hybrid users. Starting in WBS29.11, the Anyone Can Share feature allows anyone to share without
requesting to be the presenter. This option is also enabled by default for CMR Hybrid users. If you are
connected to both Cisco Jabber and WebEx on the same computer and try to share content from Jabber,
you will get repeating share windows. We recommend that you always share from WebEx if you have
both Jabber and WebEx on your computer.
• Time zone
The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management
Suite; otherwise the meeting time will not be synchronized.
• Leaving a meeting
Unlike WebEx-only meetings, which have an option to automatically extend if attended by audio-only
callers, when all TelePresence endpoints leave a CMR Hybrid meeting, if there are no users of WebEx
applications to pass the host role to, (or if audio-only endpoints are the only other attendees of a CMR
Hybrid meeting), and capacity constraints on the TelePresence Management Suite do not allow the
TelePresence side of the meeting to automatically extend beyond the scheduled end time of the meeting,
the meeting will end.
• File sharing and whiteboard sharing
File sharing and whiteboard sharing are not supported in CMR Hybrid meetings. We recommend that
you use screen sharing or application sharing instead.
For additional known issues and limitations for CMR Hybrid, see Known Issues/Limitations for Windows and
Known Issues/Limitations for Mac in Productivity Tools Release Notes.
Summary of Differences Since Previous Lockdown Version
The following sections summarize the differences between the lockdown version WBS29.13.10 and the
previous lockdown version (WBS28.12.2).
Modern, Simplified Meeting Experience (Meeting and Event Center-Windows)
• New modern design and clean layout
• New icons, fonts, and colors
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
• Consolidated controls in Quick Start page
• Improved icons for panels
• Intuitive Audio dialog box
• Improved Sharing dialog box
• Improved Invite & Remind dialog box
• Attendee can view screen sharing and application sharing within a tab of the meeting
• Minimize transitions for attendee while providing easy access to video and meeting controls
• Content sharing and video size is adjustable by simply dragging the mouse
• Easy to access Annotation tools and other functions
• Vertical Annotation bar with updated icons (Windows only)
• Easily access View options to control viewing preference
• New and updated Annotation Tool icons
• Improved dialogs
• Improved notifications
• New icons in meeting control panel for the Presenter
Meeting Experience Usability Enhancements
• The presenter role automatically passes to the host when the host joins, even if the first attendee has
become a presenter. The only exception is if an attendee is sharing content. (Meeting Center)
• Allows presenter role to automatically pass to the person who has control of the meeting
• The screen saver is disabled during content sharing (all Centers)
• Allows users to focus on the content without interruption
• Sites will automatically have Chat and Notes panels minimized, with these panels showing icons at top
that users can select to open (Meeting Center & Event Center)
• Defaults can be changed in Site Administration
Improved Video Experience (Meeting and Event Center-Windows)
• New video control layout options at the top of video display on Participant List
• When one user sends video, the default meeting window view changes to 50% video view (unless sharing
is going on)
• When 2 or more people send video, the video panel automatically changes to video thumbnail view
• If a camera is detected, the user will see a message to send Video (Meeting Center only)
• Users can also specify to send video by default in all meetings (can be changed in video settings)
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
Video Enhancements
• Starting frame rate for thumbnails and active video to be 15 fps, changed from 6 fps
• Provides good video experience at work, where bandwidth is usually good.
• Spinning wheel turns to error message after 5 seconds
• Automatic recovery of video on CMR Hybrid (WebEx-enabled TelePresence) meetings after video has
been turned off due to low bandwidth.
Disable Entry and Exit Audio Tone in Meeting (Meeting Center)
• New option to disable entry and exist audio tone at any time during the meeting (beeps or announces
name)
• Can be turned back on if needed
• Prevents disruption in meetings when large number of participants or leave the meeting
Host Can Leave Meeting Without Ending It (Meeting Center)
• The host role automatically transfers to another participant if the host leaves the meeting from the WebEx
application without ending it (does not apply when host is on TelePresence system or has joined by
audio only).
• Allows meetings to continue when the host forgets to manually assign a host before leaving the meeting
Anyone Can Share (Meeting Center)
Allows participants to start sharing content immediately without being made presenter first. This option is
enabled by default for new sites. The host can disable the option during the meeting.
WebEx Page Redesign and Accessibility Updates
• Improved accessibility and simplified user experience
◦Log in page
◦Meeting Calendar ("Browse Meetings")
• Meeting Scheduler (Comparison)
• Advanced Scheduler
• "Welcome" page renamed to "Home"
• One-Click meeting changes:
◦"One-Click" command renamed to "Meet Now"
◦Starts a meeting in your Personal Room by default
◦Message to let the user know that "Meet Now" starts a meeting in your Personal Room
◦Users can change back to the old dynamic link in Preferences
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
• Consolidated Calendar views
• Scheduler
• Meeting registration option change
• Introducing HTML email templates for Meeting Center
• Join Page (Meeting Detail Page)
• Non-refreshing Join pages given minimal changes for consistency
• Join meeting experience
◦A faster and cleaner join experience
◦Join meetings faster
◦Reduced connection time
◦Optimized APIs
◦Join up to *30% faster (speed depends on network and computer speed)
• Clean Join experience
◦Shows the meeting window faster
◦Simple join pages
◦Removed connection pop-up messages
◦Loading status cleanly presented in the meeting
• Usability enhancements
• Access technical support during a meeting (available only to WebEx Cloud-Connected Audio (CCA)
customers and the support is only for audio)
Event Center Event Experience Redesign (Windows)
Modern, simplified event experience
• New modern skin and clean layout
• New icons, fonts, and colors
• Consolidated controls in Quick Start
• Improved icons for panels
• Q & A update
◦Answered questions in blue
◦Unanswered questions in orange
• Updated audio broadcast dialog box
• New icons, fonts, and colors
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
Personal Rooms (Meeting Center Only)
• Dedicated Personal Room for Meeting Center
• Permanent personalized video conferencing space
• What are Personal Rooms and CMR Cloud? Your Personal Room provides an easy-to-remember
destination for meetings.
◦Each WebEx Meeting Center host has a Personal Room
◦Persistent
◦Vanity URL
◦Host lobby management (room lock)
◦Personal Room with CMR Cloud includes all the capabilities of a Personal Room plus:
◦WebEx Video Bridge - Cloud-based video bridging that enables users to join from any
standards-based video endpoin
◦Video ID
◦Add-on service subscription required
◦Home Page Becomes Your Personal Room Page
◦Host Lobby Management
◦Notification while sharing (you can select this message to view your entire lobby)
Quickly Schedule Meetings from Outlook with Mac Productivity Tools
Go to your site Support section for downloading the Mac version of WebEx Productivity Tools:
• Go to the Support section of your site and select Downloads.
• As long as your operating system is Mac, you'll be guided to the downloading of Productivity Tools for
Mac. (Productivity Tools are also available with Windows.)
• You don't have to enter a site URL, because the site URL is pre-filled when you download it from your
WebEx site
• Sign in by entering email address and password
• Switching sites is easy -- you can sign out and enter another site URL. The new site URL will be
remembered
• The Mac version of Productivity Tools has a convenient menu on the Mac toolbar, which you can easily
access by selecting the WebEx ball on the toolbar
◦Meet Now and Schedule Meeting as the major features are listed at top
◦Start an instant meeting with Meet Now
◦Select Schedule Meeting to schedule an Outlook appointment
◦Can send log files to the WebEx technical support team
• WebEx Integration to Microsoft Outlook for Mac
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
27
Meeting Center
Summary of Differences Since Previous Lockdown Version
◦Select Meet Now within Outlook to start an instant meeting
◦Convenient meeting scheduling with Outlook. When you select Schedule Meeting, a new
appointment message or calendar entry appears
◦Enter your meeting subject, date and time, and invite attendees as you normally would.
◦You can also start with a normal calendar entry and add WebEx to it Schedule different WebEx
meetings by selecting Change WebEx Setting
◦You can save a personal meeting template with the options you always use for quick scheduling
◦You can also change the options in the advanced settings
◦You can now create exceptions to a recurring meeting series, except for CMR Hybrid
(WebEx-enabled TelePresence) meetings
Profile and Preferences Optimization
The My WebEx and My WebEx Profile sections have been optimized into the new sections:
• Profile
• Preferences
• Preferences: General
• Preferences: Meet Now
• Preferences: Audio Settings
• Preferences: Personal Room, Scheduling Templates, Scheduling Options, Support Center
Wideband Audio and Audio Prompts
Enhanced audio experience with wideband audio on WebEx VOIP
• Both VOIP Only meetings as well as WebEx Audio meetings support wideband audio
• Windows, MAC and Linux desktop applications, Apple iPhone and iPad, and Android mobile device
apps are supported
• Network-based recording for VOIP only meetings
• Wideband Audio Codec (OPUS) is now default codec for WebEx VOIP attendees
• Not supported on Wideband Codec
• Desktop Solaris applications, Windows mobile app, and Blackberrymobile app will continue to be
narrowband. If participant joins from one of those applications, the whole meeting uses narrowband.
• NBR recording and playback is supported for WebEx audio meetings
Why WebEx VOIP is improved
• Superior meeting experience with wideband audio
• Wideband audio also refers to HD voice - Wideband audio captures wider frequency range and therefore
provides clearer audio connections
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
• The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC)
and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
• Better Noise Suppression Algorithm - Much better experience when using audio through a computer
even without headset
• Enhanced jitter buffer for UDP based VOIP traffic
• Reduced delay and data loss with smaller packet sampling size of 20ms
Audio Prompts: Details of user experience
• Call in:
◦I multiple languages are configured for the country the user is dialing from, user will hear "Welcome
to WebEx" in first language, followed by "to continue in <first language>, press 1 followed by #,
"to continue in <second language>, press 2 followed by #, and so on.
◦Once the user makes a choice, all subsequent prompts are heard in that language.\
◦If multiple languages are NOT configured, user will hear "Welcome to WebEx" and all subsequent
prompts in the bridge default language (which is always either US or UK English.)
• Call Me:
◦If user selects the Call Me service to a country mapped to a language other than English, the user
will hear the mapped language first, then the prompt will be repeated in English.
• Other updates
• Meeting entry and exit tone changed to avoid accidental interpretation of the tone as a DTMF
command
• Minor updates to prompt scripts to adhere to latest style guidelines; for example, we use the word
"meeting" instead of "conference" now.
• Nonessential prompts on dial-in and call-back removed to shorten the audio join experience
Site Administration Updates
• Existing Branding is preserved Simplified Branding
• HTML email templates With HTML - Sorting
• HTML and Plain Text
• Email Templates - Revert to Default
• Email Templates - What to expect
• Mac Productivity Tools Settings
• Deactivated Host Account -- when a host account is deactivated:
• Scheduled meetings or events for the deactivated user cannot be started
• Alternate host cannot start the meeting or event
• Schedule on behalf of deactivated host cannot be started
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
• Message is displayed that the host is no longer active and Join button is disabled
• No meeting or event reminders, no audio
• Meeting Center - Browse meetings - Start button removed
• Event Center - Register link is removed from List of Events
• Event Center - Register link is removed
• Training Center - Attendee view displays message that host has been deactivated and Join Now
button is removed
• Applies to Meeting Center, Event Center, and Training Center
• Attendee Privileges - Print or Save Documents
• Meeting Scheduler
• Host can Disable or Enable the ability to print or save documents
• When Enabled, if the host shares a document (not desktop), the attendee has the ability to save or
print the document being shared
CMR Hybrid (WebEx-enabled TelePresence) Integration
The CMR Hybrid (WebEx-enabled TelePresence) integration with WebEx Productivity Tools allows users
to schedule and start CMR Hybrid meetings that use WebEx Meeting Center and Cisco TelePresence.
Email invitation templates for Productivity Tools
Some changes have happened for email invitation templates for Productivity Tools between WBS28.9 and
WBS29.13:
• WBS28.9 to WBS28.12.27—If CMR Hybrid was not enabled on the site, there were two email invitation
templates in the Windows version of WebEx Productivity Tools for WebEx-only, Personal Conference,
and Audio-only meetings-one for hosts, which included the host key and host access code, and one for
attendees, which did not include host key or host access code information. If CMR Hybrid was enabled
on the site, only one email invitation template was available for CMR Hybrid meetings, WebEx-only,
Personal Conference, and Audio-only meetings, and it was the attendee version that does not contain
the host key and host access code.
• WBS29.11 to WBS29.13.2—In the Windows version of WebEx Productivity Tools, only one email
invitation template was available for CMR Hybrid meetings, WebEx-only, Personal Conference, and
Audio-only meetings, and it was the attendee version that does not contain the host key and host access
code.
• WBS29.13.10—For WebEx-only, Personal Conference, and Audio-only meetings, two email invitation
templates are available in the Windows version of WebEx Productivity Tools again-one for attendees,
and one for hosts, which include the host key and host access codes. CMR Hybrid meetings still only
support one email invitation template, which is the attendee version that does not contain the host key
and host access code.
• WBS29.8 to WBS29.13.10—In the Mac version of WebEx Productivity Tools, only one email invitation
template is available for CMR Hybrid meetings, WebEx-only, Personal Conference, and Audio-only
meetings, and the attendee version that does not contain the host key and host access code.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
For more information, see Productivity Tools Release Notes.
Usability improvements for the CMR Hybrid integration in Productivity Tools
In WBS 29, usability improvements were added for the CMR Hybrid integration in Productivity Tools,
including help text and tool tips for first-time users, collapsible meeting option panels, and status indicators
to show whether a WebEx meeting has been added and TelePresence resources have been reserved.
Recording support for CMR Hybrid meetings
Starting with WBS29, you can record video, audio, sharing, chat, and polling for CMR Hybrid meetings. Just
press Record as you normally would. For more information, see Recording and Playback FAQs in http://
www.cisco.com/c/en/us/support/conferencing/webex-meeting-center/products-user-guide-list.html.
Allow people to join by using WebEx
Starting in WBS29, the Allow people to join using WebEx option in the Meeting Options dialog box for a
CMR Hybrid meeting is no longer "sticky"-that is, it does not stay checked if was checked for a previous
meeting. If you want to allow users to join using WebEx, you must check this box again for each CMR Hybrid
meeting.
Listing CMR Hybrid meetings in the My Meetings list
Some issues about listing CMR Hybrid meetings in My WebEx > My Meetings list have been fixed.
Other WebEx features
Some features have been added or enhanced for WebEx-only meetings that do not yet have full support in
CMR Hybrid meetings:
• Exceptions to recurring meeting series are not supported for CMR Hybrid meetings. For more information,
see the CMR Hybrid (WebEx-enabled TelePresence) Integration Issues section in Known Issues and
Limitations for Collaboration Meeting Rooms (CMR).
• Personal Rooms are not supported for CMR Hybrid meetings.
• Participants on iPads, iPhones, and Android devices cannot share content in CMR Hybrid meetings.
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
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Meeting Center
Summary of Differences Since Previous Lockdown Version
Cisco WebEx Meeting Center Release Notes (version WBS29.13)
32
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