User Manual
HD IP Camera
Model: FI9961EP / FI9962EP
V1.0.1
Table of Contents
Table of Contents................................................................................................................................................................... I
Security Warning................................................................................................................................................................. IV
1 Overview............................................................................................................................................................................. 1
1.1 Key Features...........................................................................................................................................................1
1.2 PoE (Power over Ethernet).................................................................................................................................. 2
1.3 Read before Use.................................................................................................................................................... 2
1.4 Packing Contents................................................................................................................................................... 2
1.5 Physical Description.............................................................................................................................................. 3
1.6 SD Card Management...........................................................................................................................................4
1.7 Wall Installation.......................................................................................................................................................4
1.8 The Different Features between the Models Involved..................................................................................... 4
2 Access the IP Camera...................................................................................................................................................... 5
2.1 Hardware Connection & Software Installation.................................................................................................. 5
2.2 Access the Camera In LAN.................................................................................................................................. 5
2.3 Access the Camera in WAN................................................................................................................................. 7
2.3.1 Static IP Addresses.................................................................................................................................... 7
2.3.2 Remote Access........................................................................................................................................... 7
2.4 Using the VLC Player..........................................................................................................................................10
2.5 IP Camera Connection to the Server............................................................................................................... 12
3 Surveillance Software GUI.............................................................................................................................................13
3.1 Login Window....................................................................................................................................................... 13
3.2 Surveillance Window........................................................................................................................................... 16
4 Advanced Camera Settings........................................................................................................................................... 20
4.1 Setup Wizard........................................................................................................................................................ 20
4.2 Device Status........................................................................................................................................................20
4.2.1 Device Information................................................................................................................................... 20
4.2.2 Device Status............................................................................................................................................ 21
4.2.3 Session Status.......................................................................................................................................... 21
4.2.4 Log.............................................................................................................................................................. 22
4.3 Basic Settings.......................................................................................................................................................22
4.3.1 Camera Name...........................................................................................................................................22
4.3.2 Camera Time.............................................................................................................................................22
4.3.3 User Accounts........................................................................................................................................... 23
4.3.4 Multi-Camera.............................................................................................................................................25
4.4 Network..................................................................................................................................................................29
I
4.4.1 IP Configuration........................................................................................................................................ 29
4.4.2 DDNS..........................................................................................................................................................31
4.4.3 UPnP.......................................................................................................................................................... 35
4.4.4 Port..............................................................................................................................................................35
4.4.5 Mail Settings..............................................................................................................................................37
4.4.6 FTP Settings..............................................................................................................................................38
4.4.7 P2P............................................................................................................................................................. 40
4.5 Video...................................................................................................................................................................... 40
4.5.1 Video Settings........................................................................................................................................... 40
4.5.2 On Screen Display................................................................................................................................... 41
4.5.3 Privacy Zone............................................................................................................................................. 41
4.5.4 Snapshot Settings.................................................................................................................................... 42
4.5.5 IR LED Schedule...................................................................................................................................... 43
4.6 Motion Detection.................................................................................................................................................. 44
4.7 Record................................................................................................................................................................... 47
4.7.1 Storage Location...................................................................................................................................... 47
4.7.2 Alarm Record.............................................................................................................................................47
4.7.3 Local Alarm Recording............................................................................................................................ 47
4.7.4 Schedule Recording.................................................................................................................................48
4.7.5 SD Card Management.............................................................................................................................49
4.8 Firewall...................................................................................................................................................................50
4.9 System................................................................................................................................................................... 50
4.9.1 Back-up & Restore................................................................................................................................... 50
4.9.2 System Upgrade....................................................................................................................................... 51
4.9.3 Patch Installation...................................................................................................................................... 53
4.9.4 Factory Reset............................................................................................................................................53
4.9.5 Reboot........................................................................................................................................................ 53
5 Playback............................................................................................................................................................................54
6 Appendix........................................................................................................................................................................... 56
6.1 Frequently Asked Questions.............................................................................................................................. 56
6.1.1 Install the ActiveX of Firefox Browser, Google Chrome and IE Chrome........................................ 56
6.1.2 Uninstall the ActiveX of Firefox Browser, Google Chrome and IE Chrome................................... 59
6.1.3 I have Forgotten the Administrator Password..................................................................................... 60
6.1.4 Subnet doesn't Match.............................................................................................................................. 60
6.1.5 Camera can not Record.......................................................................................................................... 60
6.1.6 No Pictures Problems.............................................................................................................................. 60
6.1.7 Can't Access IP Camera in Internet...................................................................................................... 61
6.1.8 UPnP Always Failed.................................................................................................................................61
6.2 Default Parameters..............................................................................................................................................62
II
6.3 Specification..........................................................................................................................................................62
6.4 CE & FCC..............................................................................................................................................................63
6.5 WARRANTY......................................................................................................................................................... 64
6.6 Statement.............................................................................................................................................................. 66
7 Obtaining Technical Support......................................................................................................................................... 68
III
Security Warning
Please change the password of your Foscam app account and camera username regularly, the password
should be the combination of numbers, letters and special characters.
Please keep the username and password of your camera and Foscam app account safe.
Please update your camera to the latest firmware every three months, which make you have better
product experience and ensure the safety of your camera.
IV
1 Overview
Foscam Outdoor HD IP Camera is an integrated IP Camera with a color CMOS sensor enabling viewing in
High Definition resolution.It combines a high quality digital video camera, with a powerful web server, to bring
clear video to your desktop from anywhere on your local network or over the Internet.
The IP Camera supports the industry-standard H.264 compression technology, drastically reducing file sizes
and conserving valuable network bandwidth.
The IP Camera is based on the TCP / IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IP camera and managing images are simplified by using the provided web interface across the
network utilizing connectivity.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
2.0 Mega-Pixel (FI9961EP) / 4.0 Mega-Pixel (FI9962EP)
Supports IE / Firefox / Google / Safari browser or any other standard browsers
Supports WEP, WPA and WPA2 Encryption
PoE compliant with PoE standards IEEE 802.3af
IR LEDs for IR range up to 10m (33ft)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS (dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Supports multiple network protocols: HTTP / HTTPS / RTSP / TCP / IP / UDP / FTP / DHCP / DDNS /
UPnP / ONVIF
Providing Video Management Software to manage or monitor multi-cameras
Supports magic zoom
Supports Wide Dynamic Range
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1.2 PoE (Power over Ethernet)
The Network Camera is PoE-compliant, allowing transmission of power and data via a single Ethernet cable.
Such as the following picture: connect the Network Camera to a PoE-enabled router / switch via Ethernet
cable.
1.3 Read before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the Network Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
1.4 Packing Contents
IP Camera
Power Adapter
CD
Expansion Screws Package
Hexagon Screwdriver
Quick Installation Guide
Warranty Card
2
1.5 Physical Description
1 LAN
10/100M adaptive Ethernet interface. Through this interface, IP camera can be connected with various network
devices, such as hub, router, etc.
2 Audio Input / Output
Audio input interface
The jack is used to plug external input device such as sound pick up device directly. Here microphone cannot
directly insert to the interface, it must connect to adapter first.
Audio output interface
The jack is used to plug external output device such as loud speaker directly. Here microphone cannot directly
insert to the interface, it must connect to adapter first.
3 Power Interface
Connect the external power adapter, request for 12V / 1A power.
4 Reset Button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.
NOTE: There are up to two labels located at the bottom of the camera, this is an important feature of original
Foscam cameras. If your camera does not have labels, it may be a clone. Cloned Foscam cameras can not
use original firmware and are not eligible for warranty or technical services.
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1.6 SD Card Management
The record files of the IPC can be stored in the SD Card.
You need open the IP Camera, then plug the SD card into SD card slot inside the IP Camera.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work well.
Insert Micro SD Card in the location shown below.
NOTE: When you re-install the camera, please ensure the tightness with the camera.
1.7 Wall Installation
Please refer to the Quick Installation Guide.
NOTE: Ensure that the rain or water will not reach the connector ports at the end of the pig tail wiring. These
connectors are not weather-resistant.
1.8 The Different Features between the Models Involved
Model
Wireless
PoE (Power
over Ethernet)
Alarm In
/ Out
Audio Input /
Output
RS485
P2P
FI9961EP
×
√
×
√
×
√
FI9962EP
×
√
×
√
×
√
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2 Access the IP Camera
2.1 Hardware Connection & Software Installation
a.
b.
Connect the camera to the LAN network (Router or Switch) via network cable.
If the Router or Switch supports PoE function, power adapter is unnecessary. If not, please connect the
power adapter to the camera.
c. Insert the CD into the CD drive of your computer.
d. Go to the folder "Equipment Search Tool" and find the folder "For Windows OS" or "For Mac OS". Copy
and paste the search tool file to your computer, or drag it onto your Desktop.
NOTES:
If your computer (Windows OS) supports autorun function, you can find the corresponding file in the
opened control panel.
If your computer doesn't have CD drive, you can download the Equipment Search Tool from our website
for free.
2.2 Access the Camera In LAN
The camera supports HTTP and HTTPS protocols, you can access the camera in two ways.
(1) Http:// LAN IP + Http Port No.
The default HTTP port NO. is 88. Double click the Search Tool icon to run, and it should find the camera's IP
address automatically after you plug in the network cable.
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Double click the IP address of the camera; the camera login page should be open in your default browser.
(2) Https:// LAN IP + Https Port no.
The default HTTPS port NO. is 443. You can use the URL to access the camera: https:// LAN IP + HTTPS port
NO.
Go to Settings > Network > Port panel, you can see and change the HTTP and HTTPS port NO.
NOTE: When logging in for the first time, you will need to download and install the add-on.
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2.3 Access the Camera in WAN
2.3.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website ?
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The web
page at this address will show you the current WAN IP.
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:88
2.3.2 Remote Access
If you want to access your camera by web browser outside of your LAN, you need to configure following
configurations.
1. Choose Settings on the top of the camera web page, then go to the Network > IP Configuration section
on the left side of the screen, then uncheck the Obtain IP DHCP.
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IP Address: Set this in the same subnet
as your computer , or keep it as default.
Subnet Mask: Keep it as default.
Gateway and DNS Server: Set it to the
IP address of your router.
2. Enable UPnP and DDNS in the camera's settings page. We recommend you to use the DDNS by factory
default.
Select Yes and click Save.
Click Enable DDNS and click Save.
The content in the Manufacture's DDNS
column is the domain name of your camera.
3. You can see the port of your camera here. If you want to set Remote Access for several cameras on the
same network, you will need to change the HTTPS port for each camera.
4. If the UPnP of the router has been enable, you do not need to perform following steps. Otherwise, you
need to select one of the following methods to configure port forwarding on your router. For these steps, we will
be using the TP-LINK brand router as an example.
If there is a UPnP function in your router:
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Choose Forwarding > UPnP, make sure that the Current UPnP Status is Enabled.
If there is no UPnP function in your router:
You need to manually add port (HTTPS port) forwarding, refer to the following steps. You need go to the
Forwarding > Virtual Servers panel for setup.
Click Add New.
Input the port and IP address of
your camera and click Save.
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Here you have finished the
Port Forwarding setup.
5.
Now you can access your IP camera by https://domain name: HTTPS port via the Internet.
2.4 Using the VLC Player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL
rtsp:// [user name][:password]@IP:port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
port number: If there is the RSTP port number on the Port page, you must only use RTSP port number.
otherwise, you must only use http port number.
Videostream: Here support two modes: videoMain and videoSub. When the network speed is bad, here you
had better select videoSub.
For example:
IP: 192.168.1.11
Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1.rtsp://admin:123@192.168.1.11:88/videoMain
2.rtsp:// @192.168.1.11:88/videoMain
3.rtsp://:123@192.168.1.11:88/videoMain
4.rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to Media (Open Network Stream option, then enter the URL into VLC.
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Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time
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preview.
NOTE: If you modify the camera's username or password, you had better reboot the camera, or else the new
username and password cannot take effect when you enter the authentication in the VLC.
2.5 IP Camera Connection to the Server
Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.
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3 Surveillance Software GUI
Please refer to the 2.1 Hardware Connection & Software Installation if you install the camera for the first time.
You can start to learn about software operation after finish quick installation.
3.1 Login Window
Section1 Enter the Username and password
The default administrator username is admin with no password, please change the password at first using and
prevent unauthorized users login the camera.
Section2 Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
sub stream.
NOTE: When the network bandwidth is bad you'd better select Sub Stream and the video will be more fluent.
Section3 Select the language
You can select the language you need by clicking on the language dropdown list.
Section4 login the camera
Click Login button.
NOTE: When setting up your camera for the first time, it will request that you modify the default username /
password if both are still set to default. Input the new username and password, click Modify to complete the
modification. You will now use the new username and password to login the camera in the future.
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After logging in for the first time, you will go to Setup Wizard automatically. Here you can set the basic
parameters of camera, such as camera name, camera time, IP configuration.
Country: Select the country.
Device Name: You could give name for your camera.
System Time: Select the time zone you need to set the date, time,format, etc.
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IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address
according to your needs.
Click Finish to finish setting.
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3.2 Surveillance Window
1
2
6
3
4
5
7
Section 1
Live Video / Settings Buttons / Playback
: Path to surveillance window. Click this button and back to the surveillance window
: Path to Administrator Control Panel. Click it, and it will lead to Administrator Control Panel and
do advanced settings.
: Path to playback window, click it to search / playback the records.
Section 2
Multi-Device Window
The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-camera panel.
Section 3 Mode / Stream / WDR / NAA / Mirror / Flip Buttons / Zoom in / out
Mode
1) 50Hz ---------Indoor surveillance (Region: Europe, China)
2) 60Hz ---------Indoor surveillance (Region: USA, Canada)
3) Outdoor Mode------Outdoor surveillance
Stream
The default stream supports multiple modes, For example: HD Mode / 1080P / 25fps / 4M meanings: Stream
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type / Resolution / Maximum frame rate / Bit rate. (Different models support different specific mode. )
1) Stream type no. Identify the stream type.
2) Resolution
The bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and
want to get more fluent video streaming, please select resolution VGA.
3) Maximum frame rate
The maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when
the frame rate above 15, you can achieve fluently video. The maximum frame rate for each model is different,
please refer to 6.3 Specification.
4) Bit Rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will
lead to video cannot play well.
You can reset the stream type on Settings > Video > Video Settings panel.
WDR: WDR stands for High Dynamic Range. It usually refers to the method of capturing images having
"greater dynamic range between the lightest and darkest areas of an image than current standard digital
imaging methods or photographic methods". You can select On from the dropdown list under sunlight or with
bright background.
NAA: NAA (Network Auto-Adaptability) can make IP Camera changing the real-time rate to adapt different
network conditions, which can supply better preview experience. It is OFF as default.
Zoom In or Zoom Out
Device Support 8x zoom feature, click
or
,The focal length of the camera lens will be larger or shrink,
you can adjust the focus distance to the target object size, access to high-definition screen.
17
Section 4
IR LED Lights
Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.
Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and turn off the infra led manually.
Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or change the IR
led lights schedule time, please go to Settings > Video > IR LED Schedule page.
Section 5 Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
Section 6 OSD
If you have added time and camera name in the video, you can see it in the live window.
Go to Settings > Basic settings > Camera name panel, and you can change another device name. The
default device name is anonymous.
Go to Settings > Basic Settings > Camera time panel and adjust the device time.
Go to Settings > Video > On Screen Display panel, you can add or no add OSD.
Section 7
Play / Stop / Snap / Record / Full screen button
1
2
3
4
5
1------Play Click it to play the video of the camera
2------Stop Click it to stop the video of the camera
3------ Talk Click the button and the icon will become to
6
7
8
\
\
, then talk to the microphone that connected with
PC, people around the camera can hear your voice if the camera has connected with audio output device.
Click the icon again and stop talking.
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4------ Audio Click the button and the icon will become to
, you can hear the sound around the camera if
the camera has connected with other audio input device through the Audio Input port of the camera, Click the
icon again and stop audio.
5----- Volume click it to open the volume control.
6----- Snap Click it to make snapshot and it pop up a window which picture you snapshot, right click in the
window and save the picture to anywhere you want.
7----- Record Click the icon
and the camera start recording, you can see a green dot in the live window.
Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path:
Go to Settings > Record > Storage Location panel.
8------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.
Onscreen Mouse Control
Right click the mouse and you can full screen and Zoom up.
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom Up / Down: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view
back to original size.
NOTE: For Mac OS, the plugin cannot support Onscreen Mouse function, so you cannot allow to use it.
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4 Advanced Camera Settings
Click the button Settings, goes to Administrator Control Panel to make advanced camera settings.
4.1 Setup Wizard
The way to set it,you could refer to 4.1 Setup Wizard.
4.2 Device Status
Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show
you various information about your camera.
4.2.1 Device Information
Camera Model: The model of the device.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.
Click Basic Settings and go to Device Name panel where you can change your camera name. The default
device name is anonymous.
Camera ID: Display the MAC address of your camera. For example Device ID is 008414350787, the same
MAC ID sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera Time panel and adjust
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the time.
System Firmware Version: Display the System Firmware version of your camera.
Application Firmware Version: Display the application firmware version of your camera.
Plug-In Version: Display the plug-in version of your camera
4.2.2 Device Status
On this page you can see device status such as Alarm status, NTP / DDNS status, IR LED Status and so on.
4.2.3 Session Status
Session status will display who and which IP is visiting the camera now.
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4.2.4 Log
The log record shows who and which IP address accessed or logout the camera and when.
Reboot the camera and clear the log records.
4.3 Basic Settings
This section allows you to configure your Camera Name, Camera Time, Mail, User Accounts and Multi-Device.
4.3.1 Camera Name
Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save
your changes. The alias name cannot contain special characters.
4.3.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
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Time Zone: Select the time zone for your region from the drop-down menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.
Choose the one that is closest to your camera.
Sync with PC/Terminal: Select this option to synchronize the date and time of the Network Camera with your
computer.
Manually: The administrator can enter the date and time manually. Please select the date and time format.
use DST: Select the use DST, then select the daylight saving time from the drop-down menu.
Click Save button to submit your settings.
NOTE: If the power supply of camera is disconnect, you need set the camera's time again.
4.3.3 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default administrator
user accounts are admin with a blank password.
How to change the password?
Firstly, select the account which you want to change the password, then select Change password, enter the
old password and the new password, lastly click modify to take effect.
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How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
You can see the new added account on the Account list.
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Delete: Select the account which you want to delete, then click Delete button to take effect.
NOTE: The default administrator account cannot be deleted, but you can add other administrator users.
4.3.4 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the
main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do
multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if
there is 8 cameras installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This
page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.
Add Cameras on LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You
can add more cameras in the list in LAN for monitoring. The camera's software supports up to 9 IP Cameras
online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and
Http Port will be filled in the boxes below automatically. Enter the correct username and password then click
Add. Add more cameras in the same way.
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1. Click it, camera model, alias,
host and HTTP Port will be filled
in the following boxes
automatically .
2. Enter the User name and
password of the 2nd camera .
3. Click Add to take
Camera Model: Our Company produces two series cameras: MJ and H.264. Here will show you which series
the camera belongs to.
Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
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Add cameras in WAN
If you want to view all cameras via the internet (remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read
How to configure DDNS settings in chapter 4.4.2 DDNS)
Login to the first camera using a DDNS domain name and port.
Use DDNS domain name and port to login .
Make sure each camera you need add could
login with DDNS name and port .
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera's name, DDNS domain name, port
27
number. Enter user name and password and then choose Add.
1
2
3
4
5
1----- The camera model: MJ or H.264.
2----- The 2nd camera's name
3----- Fill in the 2nd camera's DDNS host not LAN IP
4 ---- Enter the 2nd camera's user name and password
5---- Click Add button and to take effect
NOTE: Here the Host must be entered as the second camera's DDNS domain name, not its LAN IP.
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Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera's DDNS domain name and port to view all the
cameras via internet.
4.4 Network
This section will allow you to configure your camera's IP, DDNS, UPnP, Port, Mail Settings and FTP Settings
and so on.
4.4.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same
subnet of your router or computer.
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Changing settings here is the same as using the Equipment Search Tool.
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If
you don't know the subnet mask, gateway and DNS server, you can check your computer's local area
connection as follows:
Control Panel > Network Connections > Local Area Connections > Choose Support > Details.
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If you don't know the DNS server, you can use the same settings as the Default Gateway.
4.4.2 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the
domain name, you can also use the third party domain name.
FOSCAM Domain Name
Here take cp4911.myfoscam.org for example. Go to option of DDNS on the Settings >Network panel, you
can see the domain name.
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname cp4911.myfoscam.org and HTTP Port no. 8000 for example, the accessing link of the camera
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via internet would be http://cp4911.myfoscam.org:8000
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer's DDNS again , here click this button and start Manufacturer's DDNS Service.
Third Party Domain Name Settings
User can also use third part DDNS, such as www.no-ip.com, www.3322.com
Here take www.no-ip.com for example:
① Step 1 Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
Click here to register
Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email which used to register. You will receive an email from website, please
click the link to activate your ACCOUNT as indicated in email.
Secondly: Login the link with the registered username and password to create your domain name.
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Please create the domain name step by step according to instructions on www.no-ip.com
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you've got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
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Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to
redo the settings.
NOTE: If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third
Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will
take effect.
② Do port forwarding within the router
Example: The camera's LAN IP address is http://192.168.8.100:2000
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes to
Applications & Gaming > Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed
as below.
Assign a name as
you like here .
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port .
③ Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no. to access the camera via
internet. Take hostname ycxgwp.no-ip.info and http no. 2000for example, the accessing link of the camera via
internet would be http:// ycxgwp.no-ip.info:2000
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4.4.3 UPnP
The default UPnP status is closed. You can enable UPnP, then the camera's software will be configured for
port forwarding. Back to the Device Status panel, you can see the UPnP status:
The camera's software will be configured for port forwarding. There may be issues with your routers security
settings, and sometimes may error. We recommend you configure port forwarding manually on your router .
4.4.4 Port
This camera supports HTTP Port / HTTPS Port / ONVIF Port. HTTP Port is used to access the camera
remotely.
HTTP port: By default, the HTTP is set to 88. Also, they can be assigned with another port number between 1
and 65535. But make sure they can not be conflict with other existing ports like 25, 21.
Another way to change the HTTP port no.
Step 1: Open the Equipment Search Tool, select the camera you would like to change the port of, right click on
the IP address, and click on ”Network Configuration”, this brings up the network configuration box .
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Select which camera
you'd like to change the
port for, and right click .
Modify the Http Port.
Enter the Username and
password, click OK.
Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click OK to apply changes.
Step 3: Wait around 10 seconds, you'll see that the camera's LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.1.105:2000 in Equipment Search Tool. Also, the LAN IP
address is now fixed at a static IP address of http://192.168.1.105:2000. This IP address will not change even if
the camera is powered off and back on, the camera will remain on this LAN IP address. This is very important
that a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
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NOTE: If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS Port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
ONVIF Port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number
between 1 and 65535 (except 0 and 65534). But make sure they can not be conflict with other existing ports.
RTSP Port: The default port is 554,only some IP Cameras have RTSP port.
4.4.5 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail will need to be configured.
5
1
2
6
3
4
1----- SMTP Server / Port / Transport Layer Security Enter SMTP server for sender. SMTP port is usually
set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually
is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be
set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you
select.
2-----SMTP Username / password ID account and password of the sender email address
3----- Sender E-mail Mailbox for sender must support SMTP
4----- Receiver Mailbox for receiver need not support SMTP, you can set 4 receivers
5----- Save Click Save to take effect
6----- Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
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Test result.
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test
mail.
If the test fails with one of the following errors after clicking Test, verify that the information you entered is
correct and again select Test .
1) Cannot connect to the server.
2) Network Error. Please try later.
3) Server Error.
4) Incorrect user or password.
5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try
again.
6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server.
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server.
8) The server does not support the authentication mode used by the device.
4.4.6 FTP Settings
If you want to upload record images to your FTP server,you can set FTP Settings.
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FTP server: If your FTP server is located on the LAN, you can set as Figure as above.
If you have an FTP server which you can access on the internet, you can set as below.
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.
FTP Mode: Here supports two modes: PORT and PASV.
Username / password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
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4.4.7 P2P
Access the camera by smart phone (Android or iOS operating system), please refer to the Quick Installation
Guide.
First of all, you need to open the P2P function of the camera at Settings > Network > P2P.
4.5 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
4.5.1 Video Settings
There are two ways to set the stream video settings. They are main stream video settings and sub stream
video settings.
Stream Type: There are four types to identify different streams you have set. If select the HD Mode, the
clearer video will become, and it will take up more bandwidth; If select the Smooth Mode, the bandwidth is very
narrow, and bit rate is large, that will lead to video can not play well. The Equilibrium Model is a value between
HD Mode and Smooth Mode.
Resolution: The camera supports multiple types, For example: 1080P, 960P, 720P, VGA. The higher the
resolution is, the clearer video will become. But the code flux will become larger too, and it will take up more
bandwidth. (Different models support different specific types. )
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Bit Rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit
rate is large, that will lead to video can not play well.
Frame Rate: Note that a larger frame size takes up more bandwidth. You should lower frame rate when the
bandwidth is limited. Normally, when the frame rate above 15, you can achieve fluently video.The maximum
frame rate for each model is different, please refer to 6.3 Specification.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.
Rate Control Mode: There are three rate control modes.
CBR: Constant Bit Rate, it means that the Bit Rate is constant.
VBR: Variable Bit Rate, the camera will change the video bit rate according to the situation, but will not more
than the maximum parameter "Bit Rate".
LBR: Low Bit Rate. If you can select the LBR, then you can slide the scroll bar to choose percentage of the bit
rate. By reducing the bit rate, so that the camera can obtain a better image at low bandwidth.
4.5.2 On Screen Display
This page is used to add timestamp and device name on the video.
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the
video.
Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on
the video.
4.5.3 Privacy Zone
This page is used to add privacy zone on the video.
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Allow On Screen Display Mask
There are two options: Yes or NO. Select yes and draw a mask area on the video, the mask area will be black
on the video.
The privacy zone
Click OK button and return to the Privacy Zone page, click Save to take effect.
Back to the surveillance window, you can see the privacy area as the following picture:
4.5.4 Snapshot Settings
In this page you can set the snapshot pictures' image quality and the storage path.
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Manual snap Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Pictures Save To: FTP or SD card. If you have done FTP and Alarm settings, when alarming, the camera will
snap pictures to the FTP or SD card automatically.
If you select the FTP, you can set the file name which the picture save to. For example: file name is "NAME",
the snapshot picture is "NAME_20150605-180000.jpg".
Enable timing to capture
To enable capture interval, follow the steps below:
1 Select Enable timing to capture
2 Capture interval: The interval time between two captures.
3 Select the capture time
Capture anytime
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will capture.
Specify an capture schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all
column of TUE turns to red, that means during Tuesday whole day, the camera will capture.
Press the left mouse and drag it on the time boxes, you can select the serial area,
4 Click Save button to take effect.
4.5.5 IR LED Schedule
On this page you can set the schedule time for switching IR LED lights. When parameter Mode is set to the
Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off.
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4.6 Motion Detection
IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or
upload images to FTP.
To enable motion detection, follow the steps below:
1 Enable Motion detection
2 Trigger interval--- The interval time between two motion detections. Here supports 5s / 6s / 7s / 8s / 9s / 10s
/ 11s / 12s / 13s / 14s / 15s. Select one interval time.
3 There are some alarm indicators:
A Camera Sound and PC Sound
If the camera has connected with a speaker or other audio output device, if you select Camera Sound or PC
Sound, when the motion has been detected, the people around the camera will hear beep alarm sound.
B Send E-mail
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If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first.
C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in Video >
Snapshot settings panel.
Time interval: The interval time between two pictures.
D Recording
If you select this checkbox, when the motion has been detected, the camera will recording and load it to the
FTP server. Make sure you have set FTP and set FTP as the storage path in Video > Snapshot settings panel.
E Push message to the phone
If you select this checkbox, when the motion has been detected, the camera will push the message to the
phone which has been connected the camera.
4 Set Detection Area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after
settings. When something moving in the detection area, the camera will alarm.
5 Alarm Schedule
① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.
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Click this button and select all time range .
② Specify an alarm schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column
of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the
camera will alarm.
③ Press the left mouse and drag it on the time boxes, you can select the serial area,
6 Click Save button to take effect. When the motion is detected during the detection time in the detection area,
the camera will alarm and adopt the corresponding alarm indicators.
NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and
anytime.
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4.7 Record
4.7.1 Storage Location
Recording Location: SD card, FTP.
SD card: The video will be saved in SD card. Make sure the camera has been inserted the SD card. On
this page, you can see the available space of the SD card.
FTP: The video will be saved in FTP. Please refer to 4.4.6 FTP Settings.
Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can
change another one. For MAC OS, the manual recording path is: / IPCamRecord.
Enter the local folder: Click here,you can enter the local folder.
4.7.2 Alarm Record
4.7.3 Local Alarm Recording
On this page you can enable local alarm record, and select the local alarm record time.
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4.7.4 Schedule Recording
When the video is selected as FTP, the device supports scheduled recording.
When the video is selected as SD card, the device supports pumping frame recording.
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Record frame: There are six frame selections, such as 1 / 30, 4 / 30, 8 / 30, 15 / 30, 24 / 30, 30 / 30.
Recommended default is 4 / 30. The greater the Frame rate is, the sharper picture quality is, and the greater of
storage space is, the shorter the storage time is.
Record full strategy: When the SD card is full, you can choose to cover the previous recording, or stop
recording.
NOTES:
Scheduled recording only supports video saved to the SD card or FTP server.
The schedule recording will stop while alarm recording is beginning, and it will continue automatically after
alarm recording end.
You can refer to 4.6 Motion Detection > 5 Alarm Schedule. in Alarm about editing the time of recording
Schedule.
4.7.5 SD Card Management
The SD card Slot inside the camera, if you want to install or remove the SD card, you need to open the
camera.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work well.
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Go to the Settings > Status > Device Status page, you can see the SD card status.
The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M,
the old record files will be deleted automatically.
4.8 Firewall
This section explains how to control the access permission by checking the client PC's IP addresses. It is
composed of the following columns: Block access from these IP addresses and Only allow access from
these IP addresses.
Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only
those clients whose IP addresses listed in the Only allow access from these IP addresses can access the
Network Camera. If you select Block access from these IP addresses, only those clients whose IP addresses
are in the IP list cannot access the Network Camera.
Click Save to take effect.
4.9 System
In this panel, you can back up / restore your camera settings, upgrade the firmware to the latest version,
restore the camera to default settings and reboot the device.
4.9.1 Back-up & Restore
Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future
use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
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parameters.
4.9.2 System Upgrade
Click Download the latest firmware, you will see the following screen. And click Save to save the firmware on
your computer locally.
Your current firmware version will be displayed on your screen. You may go to the Status > Device
Information page to check for the latest firmware versions available.
Click Browse, choose the correct bin file and then click System upgrade.
Don't shut down the power during upgrading. After upgrading, you can see the upgrade result.
Upgrade Firmware by Equipment Search Tool
Double click the Equipment Search Tool shot icon
, select the Camera IP that you want to upgrade the
firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and
upgrade.
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CAUTION:
If your camera works well with the current firmware, we recommend not upgrading. Please don't upgrade the
firmware unnecessarily. Your camera may be damaged if mis-configured during an upgrade.
NOTE:
1) Don't upgrade the firmware through the web UI in WAN, or else the upgrade may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read
the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the
readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then
reset the camera to the default factory settings before using the camera.
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4.9.3 Patch Installation
Click Browse to select the correct patch file, and then click Install Patch to install the patch. Do not turn off the
power during it installing. After installing is complete, you will receive a system prompt.
4.9.4 Factory Reset
Click Factory Reset button and all parameters will return to factory settings if selected.
The default administrator username is admin with a blank password.
4.9.5 Reboot
Click Reboot to reboot the camera. This is similar to unplugging the power to the camera.
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5 Playback
On this page you can view the record files stored in the SD card.
Section 1
Define the Record files time and Type
: The storage path of record files
: Here supports three types: current day, current month and All records. Another way,
select the time on the time&date manually.
: The type of records files, Here supports two types: Normal record, Alarm record and
All records.
: Click this button to search all record files satisfy the conditions you selected.
Continuous Play: Select the checkbox to play continuously all the record files.
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Section 2
Search record files
On this panel you can see all record files satisfy the conditions you set.
Section 3
Play / Stop / audio / Full screen Buttons
Please select one record file before use these buttons.
Click this button to play the record files.
Click this button to stop the record files.
Click this button to audio on / mute.
Click this button to make full screen, and double click left mouse to exit full screen.
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6 Appendix
6.1 Frequently Asked Questions
6.1.1 Install the ActiveX of Firefox Browser, Google Chrome and IE Chrome
56
57
58
6.1.2 Uninstall the ActiveX of Firefox Browser, Google Chrome and IE Chrome
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6.1.3 I have Forgotten the Administrator Password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold
down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory
default.
Default administrator username / password: admin with blank password
6.1.4 Subnet doesn't Match
Check whether your IP camera in the same network segment of your computer. The step is Control Panel >
Network Connections > Local Area Connections > Choose General > Properties.
Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
6.1.5 Camera can not Record
Camera can not record when I click Record button or I can't change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
1 Please add the camera as a trusted site to resolve this issue. The steps are
IE browser > Tool > Internet Properties > Security > Trusted sites > Sites > Add.
2 Open IE browser, then right click, select Run as administrator.
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will
see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser > Tool > Internet Proper > Security > Custom Level > ActiveX control and Plug-ins. Three
options of front should be set to be Enable, The ActiveX programs read by the computer will be stored. As
follows:
Enable: Download unsigned ActiveX controls.
Enable: Initialize and script ActiveX controls not marked as safe.
Enable: Run ActiveX controls and plug-ins.
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If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don't use port 8000.
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firewall or anti-virus software to try again.
6.1.7 Can't Access IP Camera in Internet
There are some reasons:
1. ActiveX controller is not installed correctly
2. The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
3. Port forwarding is not successful.
Check these settings and make sure they are correct.
6.1.8 UPnP Always Failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router's security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
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you do port forwarding manually in your router.
6.2 Default Parameters
Default network parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM DDNS Service
Username and password
Default admin username: admin with a blank password
6.3 Specification
Image Sensor
Lens
Video
Network
System
Requirements
Sensor
High Definition Color CMOS Sensor
Display Resolution
FI9961EP: 2.0 Megapixels
FI9962EP: 4.0 Megapixels
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
Focal Length
f: 4mm
Aperture
F2.0
Angle of View
When f=4mm, Horizontal≧60°
Image Compression
H.264
Image Frame Rate
30fps (60Hz), 25fps (50Hz), downward adjustable
Resolution
2.0 Megapixels (1920 * 1080)
4.0 Megapixels (2560 * 1440)
VGA (640 * 480), QVGA (320 * 240)
Stream
dual stream
Image Adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip Image
flip and mirror
Infrared Mode
Automatic or manual
IR Range
Infrared lamp array, IR LEDs for IR range up to 10 meters
(33ft)
Ethernet
One 10/100Mbps RJ45 port
Remote Access
P2P DDNS
PoE
IEEE. 802.3af
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, ARP, P2P, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
Browser
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
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Google Chrome;
Apple Safari.
Other Features
Power
Physical
Environment
Certification
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Storage
SD card, FTP and local storage
Reset
Reset button is available
Power Supply
DC 12V / 1.0A
Power Consumption
4.5 Watts (Max.)
Dimension (L * W * H)
112.5mm * 112.5mm * 88mm /
4.4in * 4.4in * 3.5in
Net Weight
700g / 1.5lb
Operating
Temperature
-30°C ~60°C (-22°F ~ 140°F)
Operating Humidity
20% ~ 85% non-condensing
Storage Temperature
-10°C ~ 70°C (14°F ~ 158°F)
Storage Humidity
0% ~ 90% non-condensing
CE, FCC, RoHS, IC
6.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15 of the FCC Rules. Operation is subject to the following two
conditions.
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the installation
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is like to cause harmful interference, in which case the user will be required to correct the interference at
his own expense.
FCC Caution
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Any changes or modification not expressly approved by the party responsible for compliance could void the
user's authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm (7.9in) between the radiator&
your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark Warning
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
6.5 WARRANTY
FOSCAM values your business and always attempts to provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who
then sell products to end users. No warranty service is provided unless the product is returned to an authorized
return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which
may have regional specific warranty implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask
for return / replacement / repair service.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software
that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician's guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and the
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product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along
with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in
working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for
sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a
choice for a "Substitute" item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market
after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than
two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or
tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician's guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by
someone other than the appointed vendor, souse, fission or the spare part has been over the period of
warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example,
improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation
of electrical power, static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors
or resellers are responsible for the shipping cost the product back to customers, customers should
assume the shipping cost send the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for customer's
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personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still
in warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee
contains device cost and service fee. Device cost (including accessories) is the standard uniform price
provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that before
you ask for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after the
quotation, customers need pay for the test fee, $3.5 / hour. If agree with the quotation, test will be free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to
customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller
promised some extra commitment or warranty; please ask for written documents to protect your rights and
interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and
follow their refund / return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or
exemplary damages arising out of or in any connection with this agreement or the products, including but
not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against
FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website
specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it
without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.
6.6 Statement
You are advised to be cautious in daily life, keep personal account information carefully, do not share personal
account easily. Change passwords of your account and equipment periodically, and upgrade equipment
firmware to strengthen security consciousness.
Our company makes no warranty, implied or otherwise, that this product is suitable for any particular purpose
or use. You need to abide by the relevant laws and regulations of the use restrictions when using Foscam
cameras. Our company takes no responsibility of illegal activities by using our products.
Our company takes no responsibility of the loss by force majeure, such as failure or faults of telecom system or
the Internet network, computer viruses, malicious attacks of hackers, information damage or loss, and faults of
computer system.
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Foscam company does not need to take any responsibility of the special, incidental or corresponding loss by
the products of our company or any software provide by our company, including but not limited to operating
loss, profit or purpose. The company only takes the responsibility applicable to national and local legal
requirements.
Our company takes no responsibility of the loss caused by the following at ant time:
1) loss of purchases;
2) loss of intangible property damage, such as data, programs;
3) loss of compensation claimed by third-party customers.
Delete images, format the memory card or other data storage devices does not completely remove the original
image data. You can restore deleted files from discarded the storage device by commercial software, but which
will potentially lead to personal image data used maliciously by others. The privacy of the data security belongs
to user responsibility, the company takes no responsibility.
Parts mentioned in this statement should not be understood by the configuration description of the product
purchased by the customer, the product configuration must accord to the specific models purchased by the
customer.
Without the prior written permission of Foscam company, all the contents of relevant operating instructions
manual affiliated to the product must not be reproduced, transmitted, transcribed or stored in a retrieval system,
or translated into other languages.
Our company will reserve the right to improve and modify the product and corresponding manuals. The
company reserves the right of final interpretation on our products.
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7 Obtaining Technical Support
While we hope your experience with the IP camera network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User's Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems.
If our reseller cannot provide service, please contact our service department:
tech@foscam.com
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