SOUNDLINK
COLOR II
®
OW N E R ’ S G U I D E • B R U G E RV E J L E D N I N G
BEDIENUNGSANLEITUNG • GEBRUIKERSHANDLEIDING
G U Í A D E L U S U A R I O • K ÄY T TÖ O H J E • N OT I C E D ’ U T I L I S AT I O N
M A N U A L E D I I S T R U Z I O N I • K E Z E L É S I Ú T M U TAT Ó
B R U K E RV E I L E D N I N G • P O D R Ę C Z N I K U Ż Y T KOW N I KA
M A N U A L D O P R O P R I E TÁ R I O • B R U K S A N V I S N I N G
•
•
•
•
• Р У К О В ОДС Т В О В Л А Д Е Л Ь Ц А •
I M P O R TA N T S A F E T Y I N S T R U C T I O N S
Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. D
o not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
­amplifiers) that produce heat.
6. Only use attachments/accessories specified by the manufacturer.
7. Unplug this apparatus during lightning storms or when unused for long periods of time.
8. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way.
WARNINGS/CAUTIONS
This symbol means there are important operating and maintenance instructions in this guide.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC) in accordance with the manufacturer’s specifications.
• The product markings are located on the bottom and inside foot of the product.
• Do NOT place naked flame sources, such as lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek
medical advice.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
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R E G U L AT O R Y I N F O R M AT I O N
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must
not be co-located or be operating in conjunction with any other antennas or transmitters.
This equipment should be installed and operated with a minimum distance of 8 inches (20 cm) between radiator and
your body.
Meets IMDA Requirements.
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration
of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz.
Bluetooth: Maximum transmit power less than 20 dBm EIRP.
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product, contact your local
municipality, disposal service, or the shop where you bought this product.
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R E G U L AT O R Y I N F O R M AT I O N
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs
X
O
O
O
O
O
Metal Parts
X
O
O
O
O
O
Plastic Parts
O
O
O
O
O
O
Speakers
X
O
O
O
O
O
Cables
X
O
O
O
O
O
Part Name
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the ­homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Please complete and retain for your records
The serial and model numbers are located on the bottom and inside foot of the product.
Serial number: _______________________________________________________________________
Model number: _______________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to http://global.Bose.com/register
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North ­Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,
11000 México, D.F. Phone Number: +5255 (5202) 3545
Apple, the Apple logo, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.
Android, Google Now, Google Play and the Google Play logo are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Bose Corporation Headquarters: 1-877-230-5639
©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or o­ therwise used without prior
written permission.
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CONTENTS
The Bose® Connect App
Features................................................................................................................................. 7
Getting Started
Unpacking............................................................................................................................. 8
Placement guidelines....................................................................................................... 9
Connecting to power........................................................................................................ 10
Powering on your speaker.............................................................................................. 10
Control buttons................................................................................................................... 11
Using the Multi-function button................................................................................... 12
Playback controls....................................................................................................... 12
Speakerphone controls............................................................................................ 12
Accessing voice control on your mobile device through
your speaker................................................................................................................ 13
Voice alerts................................................................................................................... 13
Setting up Voice Prompts
Pre-installed languages................................................................................................... 14
Selecting a language........................................................................................................ 14
Disabling voice prompts................................................................................................. 14
Changing the language................................................................................................... 14
Bluetooth® Technology
Choosing your pairing method..................................................................................... 15
Pairing your mobile device............................................................................................. 16
Pairing a mobile device with NFC............................................................................... 17
Pairing another mobile device...................................................................................... 18
Disconnecting a mobile device..................................................................................... 18
Reconnecting a mobile device...................................................................................... 18
Managing Multiple Connections
Identifying the connected mobile devices............................................................... 19
Switching between two connected mobile devices............................................. 19
Connecting to a mobile device stored in your speaker’s pairing list............. 19
Clearing your speaker’s pairing list............................................................................. 19
Using the Bose® Connect app....................................................................................... 19
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CONTENTS
Connecting a Cabled Device
Using a cable to connect a mobile device............................................................... 20
Operating on Battery Power
Battery protection mode................................................................................................ 21
Auto-off setting.................................................................................................................. 21
Disabling auto-off...................................................................................................... 21
Getting System Information
Status indicators................................................................................................................. 22
Battery indicator........................................................................................................ 23
Bluetooth® indicator.................................................................................................. 23
Input indicator............................................................................................................. 23
Sharing Audio Between Bose® Speakers
Pairing the speakers using the
Bose Connect app (recommended)........................................................................... 24
Pairing the speakers manually...................................................................................... 24
Party mode................................................................................................................... 24
Stereo mode................................................................................................................ 26
Switching between Party mode and ­
Stereo mode........................................................................................................................ 26
Disabling Party mode or Stereo mode...................................................................... 26
Care and Maintenance
Cleaning................................................................................................................................. 27
Customer service............................................................................................................... 27
Limited warranty................................................................................................................ 27
Technical information....................................................................................................... 27
Troubleshooting
Common solutions............................................................................................................. 28
Resetting your speaker.................................................................................................... 30
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THE BOSE® CONNECT APP
Download Bose® Connect to easily manage Bluetooth® connections, unlock features and
access future updates.
Features
• Unlock the full potential of your speaker.
• Free app compatible with most Apple and Android™ systems.
• Easily connect to and switch between multiple mobile devices with a single swipe.
• Disable voice prompts.
• Keep your speaker up-to-date with the latest software.
• Customize speaker settings, like voice prompt language.
• Pair two Bose speakers to play in Party mode or Stereo mode. Refer to the Bose
­Connect app for more information about these modes.
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G E T T I N G S TA R T E D
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
SoundLink Color Bluetooth® speaker II
USB charging cable
If part of the speaker is damaged, do not use it. Contact your authorized Bose® dealer or
Bose customer service.
Visit: global.Bose.com/Support/SLCii
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G etting S tarted
Placement guidelines
• For best Bluetooth® performance place your mobile device within 30 ft. (9 m) of your
speaker, and make sure there is a clear line of sight between you and your speaker.
Moving your mobile device further away, or not having a clear line of sight, may
­impact sound quality, and your mobile device may disconnect from your speaker.
• For optimal performance, place the back of your speaker near, but not directly against
a wall. Bass response ­decreases as you move your speaker away from a wall.
• Keep other wireless equipment at least 3 ft. (1 m) away from your speaker.
• Place your speaker and your mobile device outside of and away from metal cabinets,
other audio/video components and direct heat sources.
CAUTION: Stand your speaker on its base. Standing your speaker on any other side
may cause damage to your speaker and affect sound quality.
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G etting S tarted
Connecting to power
Your speaker ships with a partial charge. Before using your speaker for the first time,
connect it to a USB wall charger or computer that is powered on. Your speaker does
not need to be fully charged, but it does require the initial connection to activate the
battery.
Note: Use a 1000 mA power source for the best speaker charging experience. Using
a power source with less than 1000 mA may result in a slower charging time or
your speaker may not be able to charge while playing audio.
1. Plug the small end of the USB charging cable into the micro-B USB connector on
your speaker.
2. Plug the other end into a USB wall charger or computer that is powered on.
The battery indicator blinks amber, and your speaker emits a tone. When fully
charged, the battery indicator glows green.
Powering on your speaker
On the button pad, press the Power button
.
• The first time the speaker is powered on, the Bluetooth® indicator blinks blue, and you
hear a voice prompt to select a ­language (see page 14).
• When the speaker has been powered on previously and at least one mobile device
has been paired, the Bluetooth® indicator blinks white and the speaker connects to
the last two mobile devices.
You hear “Battery <low/medium/high>. ­Connected to <mobile device name>.”
The Bluetooth® indicator glows solid white.
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G etting S tarted
Control buttons
The button pad enables you to power on your speaker and control your speaker’s
­playback, volume and speakerphone.
Note: Certain mobile devices may not support these functions.
Bluetooth®
button
Power
button
Volume down
button
Input
mode
button
Volume up button
Multi-function button
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G etting S tarted
Using the Multi-function button
This button controls music sources and speakerphone calls on your mobile device from
your speaker.
Playback controls
Play
Press
.
Pause
Press
.
Note: In Input mode, pressing
(see page 20).
Skip forward to the next track
Press
twice.
Skip backward to the previous track
Press
three times.
mutes the audio
Speakerphone controls
Make a call
Press and hold
mobile device.
to access voice control on your
Note: See page 13 for more information.
Switch a call from speakerphone to
your mobile device, while on a call
Press and hold
Answer a call
Press
Reject a call
Press and hold
End a call
Press
Mute a call
Press and hold + and – simultaneously.
Press and hold again to unmute.
Switch between calls
While on a call, press
Press
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.
.
.
.
to answer a second call.
twice to switch between the calls.
G etting S tarted
Accessing voice control on your mobile device through
your speaker
The speaker microphone acts as an extension of the microphone in your smartphone.
Using the Multi-function button
, you can access the voice control capabilities on
your mobile device to make/take calls or ask Siri® or Google Now™ to play music, tell
you the weather, give you the score of a game, and more.
Press and hold
to access voice control on your mobile device.
Voice alerts
Your speaker identifies incoming callers (when applicable). To disable this feature, see
“Disabling voice prompts” on page 14.
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SETTING UP VOICE PROMPTS
Voice prompts guide you through the Bluetooth® pairing and connecting processes.
Pre-installed languages
• English
• Mandarin
• Italian
• Dutch
• Spanish
• Japanese
• Portuguese
• Russian
• French
• Korean
• Swedish
• Polish
• German
To check for additional languages
Additional languages may be available. To check for language updates, download the
Bose® Updater.
Visit: btu.Bose.com
Selecting a language
1. Press + or – to scroll through the languages.
2. W
hen you hear your language, press and hold the Multi-function button
to select it.
You hear a beep and “Ready to pair.”
Disabling voice prompts
Press and hold + and – simultaneously until you hear “Voice prompts off.”
Note: Repeat to re-enable voice prompts.
Changing the language
1. Press and hold and – simultaneously until you hear the voice prompt for the first
language option.
2. Press + or – to scroll through the languages.
3. When you hear your language preference press and hold
and “Connected to <mobile device name>.”
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until you hear a beep
B LU E T O OT H ® T E C H N O LO G Y
Bluetooth® wireless technology lets you stream music from Bluetooth smartphones,
tablets, computers or other devices to your speaker. Before you can stream music from
a mobile device, you must pair the device with your speaker.
Choosing your pairing method
You can pair your mobile device with your speaker using Bluetooth wireless ­technology
or Near Field Communication (NFC).
You can also use the Bose Connect app to pair your mobile device (see page 5).
What is NFC?
NFC is a technology that enables mobile devices to establish wireless communication
with each other by simply tapping the mobile devices together. Refer to your mobile
device owner’s guide to see if your model supports NFC.
If your mobile device does not ­support
­Bluetooth pairing via NFC or if you are
unsure:
Follow the instructions for “Pairing your
mobile device” on page 16.
If your mobile device supports Bluetooth
pairing using NFC:
Follow the instructions for “Pairing a
mobile device with NFC” on page 17.
Note: If your mobile device supports Bluetooth pairing via NFC, you can use either
pairing method.
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B LU E T O OT H ® T E C H N O LO G Y
Pairing your mobile device
When you power your speaker on for the first time, the speaker automatically searches
for your mobile device.
1. On your mobile device, turn on the Bluetooth® feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
2. Select your Bose® SoundLink® speaker from the device list.
Once paired, you hear “Connected to <mobile device name>,” and the Bluetooth
­indicator glows solid white.
Note: To pair another mobile device, see page 18.
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B LU E T O OT H ® T E C H N O LO G Y
Pairing a mobile device with NFC
1. Unlock your mobile device and turn on the B
­ luetooth® and NFC features.
Refer to your mobile device owner’s guide to learn more about these features.
2. Tap the NFC touchpoint on your mobile device to the top of your speaker.
Your device may prompt you to accept pairing.
Once paired, you hear “Connected to <mobile device name>,” and the Bluetooth
­indicator glows solid white.
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B LU E T O OT H ® T E C H N O LO G Y
Pairing another mobile device
You can store up to eight paired mobile devices in the speaker pairing list.
• Press and hold the Bluetooth® button until the Bluetooth indicator blinks blue, and
you hear, “Ready to pair another device.” Pair your mobile device to the speaker
(see page 16).
• If your mobile device supports pairing via ­NFC, see page 17.
Disconnecting a mobile device
• Turn off the B
­ luetooth feature on your mobile device.
• If your mobile device supports pairing via NFC, tap and hold the NFC touchpoint on
your mobile device to the top center of your speaker.
Reconnecting a mobile device
When powered on, your speaker tries to reconnect with the two most recently
­connected mobile devices.
Note: The mobile devices must be within range and powered on.
If your mobile device supports pairing via NFC, tap the NFC ­touchpoint on your mobile
device to the top of your speaker.
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M A N A G I N G M U LT I P L E C O N N E C T I O N S
You can store up to eight paired mobile devices in the speaker pairing list and your
speaker can ­be actively connected to two mobile devices at a time.
Note: You can only play audio from one mobile device at a time.
Identifying the connected mobile devices
Press to hear which mobile devices are ­currently ­connected.
Switching between two connected
mobile devices
1. Pause audio on your first mobile device.
2. Play audio on your second mobile device.
Connecting to a mobile device stored in
your speaker’s pairing list
1. Press to hear which mobile device is currently connected.
2. Press within two seconds to connect to the next ­mobile device in your ­speaker’s
pairing list.
3. Repeat until you hear the desired mobile device name.
4. Play audio on the connected device.
Clearing your speaker’s pairing list
1. Press and hold for 10 seconds, until you hear ­“Bluetooth® device list cleared. Ready
to pair.”
All mobile devices are cleared and your speaker is ready to pair a new mobile device.
2. Delete your Bose® SoundLink® speaker from the Bluetooth list on your device.
Using the Bose® Connect app
You can also easily manage multiple connected mobile devices using the Bose Connect
app. For more information, see page 5.
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CONNECTING A CABLED DEVICE
You can connect the audio output of a smartphone, tablet, computer or other type of
mobile device to the speaker’s AUX connector.
Using a cable to connect a mobile device
The AUX connector accepts a 3.5 mm stereo cable plug (not provided).
1. Using a 3.5 mm stereo cable, connect your mobile device to the AUX connector on
your speaker.
2. Press
3. Press
on your speaker.
.
The Input indicator glows white.
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O P E R AT I N G O N B AT T E R Y P O W E R
Battery protection mode
When your speaker is unplugged and unused for more than three days with a remaining
charge of less than 10 percent, it enters battery protection mode to preserve battery
power. To reactivate your speaker, connect it to a USB wall charger or computer that is
powered on.
When not in use, store your speaker in a cool place.
Note: Do not store your speaker for extended periods when fully charged or when the
battery indicator blinks red.
Auto-off setting
Your speaker powers off after 30 minutes of inactivity (no sound coming from your
speaker) while operating on battery power.
Disabling auto-off
1. Press and hold + and
simultaneously.
You hear “Auto-off disabled.”
2. Repeat to re-enable the auto-off feature.
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G E T T I N G S Y S T E M I N F O R M AT I O N
Status indicators
The top of the system has a series of indicators that glow according to system state.
Battery indicator
Bluetooth® indicator
Input indicator
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G etting S ystem I nformation
Battery indicator
Shows the battery charge level. Each time you power on your speaker, the ­battery
­indicator displays the battery charge level for two seconds and a voice prompt
­announces the battery charge level.
To check the battery charge level, press and hold
­indicator.
while checking the battery
Note: Battery performance varies with the content played and the volume level at
which it is played. In typical use, the speaker battery lasts up to eight hours.
Indicator activity
System State
Solid green
Charged / medium to full charge
Blinking amber
Charging
Solid amber
Medium charge
Blinking red
Need to charge
Bluetooth® indicator
Shows the connection status of a mobile device.
Indicator activity
System state
Blinking blue
Ready to pair
Blinking white
Connecting
Solid white
Connected
Input indicator
Shows the connection status of a mobile device connected with an AUX cable.
Indicator activity
System state
Solid white
System is ready to play content from a device
For more information on using a cable to connect a mobile device, see page 20.
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SHARING AUDIO BETWEEN BOSE® SPEAKERS
You can pair certain Bose speakers together to play in the following modes:
• Party mode (left and right ­speakers play in unison)
• Stereo mode (left speaker and right speaker play separately)
You can set this up using the Bose® Connect app (recommended) or the speaker
control buttons.
Refer to your Bose ­owner’s guide to determine if your secondary speaker supports
these modes.
Pairing the speakers using the
Bose Connect app (recommended)
For more information, download the Bose Connect app.
Pairing the speakers manually
If you are unable to access the Bose Connect app, follow the instructions below.
Party mode
1. Make sure both speakers are powered on.
2. Make sure one speaker is connected to your mobile device.
3. On the speaker connected to your device, press and hold and + simultaneously.
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S haring A udio B etween B ose ® S peakers
4. Release the buttons when you hear “Press the Bluetooth and volume down buttons
simultaneously on a second Bose device.”
5. On the other speaker, press and hold and – simultaneously.
6. Release the buttons when the speaker emits a tone.
After about 10 seconds, you hear “Party mode” from both speakers simultaneously.
Party mode is enabled, and you are now able to play audio in unison using your
mobile device.
7. For an optimal experience, position your speakers:
• In the same room or outdoor area
• So there are no obstructions between them
Note: Performance may vary based on mobile device, distance and
environmental factors.
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S haring A udio B etween B ose ® S peakers
Stereo mode
1. Configure your speakers for Party mode (see page 24).
2. On one speaker, press and + simultaneously.
3. Release the buttons when you hear “Stereo mode.”
You hear “Left” from the left speaker and “Right” from the right speaker.
Stereo mode is enabled, and you are now able to play audio in stereo using your
mobile device.
4. For an optimal experience, position your speakers:
• In the same room or outdoor area
• Within 10 feet of each other, free from obstructions
• So that your distance to each speaker is equal
Note: Performance may vary based on device, distance and environmental factors.
Switching between Party mode and ­
Stereo mode
On either speaker, press and + simultaneously.
Disabling Party mode or Stereo mode
Power off the second speaker.
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CARE AND MAINTENANCE
Cleaning
• Clean the surface of the speaker with a soft, damp cloth (water only).
• Do not use any sprays near the speaker. Do not use any solvents, chemicals, or
­cleaning solutions containing alcohol, ammonia or abrasives.
• Do not allow liquids to spill into any openings.
Customer service
For additional help, contact Bose customer service.
Visit: global.Bose.com/Support/SLCii
Limited warranty
Your speaker is covered by a limited warranty. Details of the limited warranty are
­provided on the warranty card in the carton. Please refer to the warranty card for
­instructions on how to register. ­Failure to register will not affect your limited ­
warranty rights.
The warranty information provided with this product does not apply in Australia and
New Zealand. See our website at www.Bose.com.au/en_au/support/policies.html or
www.Bose.co.nz/en_nz/support/policies.html for details of the Australia and New
­Zealand warranty.
Technical information
Input Voltage: 5V
Input Current:
1A
ENGLISH - 27
T R O U B L E S H O OT I N G
If you experience problems with your Bluetooth® speaker:
• Check the battery indicator (see page 23). Charge your speaker if necessary.
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 22).
• Place your speaker according to placement guidelines (see page 9).
• Make sure your mobile device supports Bluetooth® or Bluetooth pairing via NFC
technology (see page 15).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Problem
What to do
Battery won’t
charge
• Battery may be in protection mode or discharged. Plug the USB charging
cable into a USB wall charger or computer that is powered on.
No power
(battery)
• Connect the USB charging cable to a different USB port.
• Use a different USB cable.
• Use a different wall charger.
• Connect to a different AC (mains) power source.
Speaker won’t
pair with m
­ obile
device
• On your mobile device, turn the Bluetooth® feature off and then on.
Remove your speaker from the Bluetooth list on your mobile device. Pair
your mobile device again.
• Clear your speaker’s pairing list: Press and hold for 10 seconds.
Delete your Bose SoundLink speaker from the B
­ luetooth list on your
device. Pair again.
• Pair a different device (see page 15).
• Reset your speaker (see page 30).
Speaker won’t pair
with NFC
• Unlock your device and turn on the B
­ luetooth and NFC features.
• Tap the NFC touchpoint on the back of your device to the top of
your speaker.
• Use Bluetooth to pair your device (see page 16).
Bose speakers do
not pair ­together
manually
28 - ENGLISH
• Download the Bose Connect app for an additional way to pair your
Bose speakers.
• Your second speaker may not support Stereo or Party mode. Refer to
your Bose speaker owner’s guide.
T R O U B L E S H O OT I N G
Problem
What to do
No sound
• On your mobile device, turn the Bluetooth® feature off and then on.
Remove your Bose SoundLink speaker from the Bluetooth list on your
mobile device. Pair your mobile device again.
• Increase the volume on your speaker, your mobile device and
music source.
• Verify voice prompts are on. Press to hear the connected mobile ­device.
Make sure you are using the ­correct mobile device.
• Use a different music source.
• Pair a different mobile device (see page 15).
• If two mobile devices are connected, pause your other mobile
device first.
• Clear your speaker’s pairing list: Press and hold for 10 seconds. Delete
your Bose SoundLink speaker from the B
­ luetooth list on your device.
Pair again.
No sound from
a cabled mobile
device
• Power on the mobile device and play music.
• Increase the volume on your speaker and mobile device.
• Press and release
until the Input indicator glows white.
• Use a different AUX cable.
• Increase the volume on the mobile device.
• Connect a different mobile device.
Poor sound
quality
• Use a different music source.
• Pair a different mobile device.
• Disconnect the second device.
• Increase the volume on your mobile device and music source.
Poor sound
­quality from a
cabled mobile
device
• Increase the volume on your speaker and mobile device.
Audio plays from
the wrong mobile
device (when two
­mobile devices are
­connected)
• Press to hear the connected mobile device(s). Make sure you are using
the correct mobile device.
Speaker powers
off
• If using a cabled mobile device, increase the volume on your
mobile device.
• Use a different AUX cable.
• Connect a different mobile device.
• Pause or quit the music source on the device playing music.
• Disconnect the second device.
• Disable auto-off (see page 21).
ENGLISH - 29
T R O U B L E S H O OT I N G
Resetting your speaker
Factory reset clears paired devices and language settings from your speaker and returns
it to original factory settings.
1. Power on your speaker.
2. Press and hold
for 10 seconds until the Bluetooth® indicator blinks blue, and you
hear a voice prompt to select a ­language (see page 14).
30 - ENGLISH
ENGLISH - 31
©2017 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM747473 Rev. 03
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