Icron USB 3-2-1 Raven™ 3124

Icron USB 3-2-1 Raven 3124
™
4-Port USB 3.1, 200m Multimode Fiber
Point-to-Point Extender System
User Guide
Thank you for purchasing the USB 3-2-1 Raven™ 3124.
Please read this guide thoroughly.
This document applies to the following part numbers:
Model
Icron USB 3-2-1 Raven 3124
North
European
American
System
System
United
Kingdom
System
Australia
System
Japan
System
00-00437
00-00439
00-00440
00-00441
00-00438
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
We, Icron Technologies Corporation, declare under our sole responsibility that the USB 3-2-1 Raven™ 3124, to
which this declaration relates, is in conformity with European Standards EN 55022, EN 55024, EN 55032 and
EN 61000.
IC Statement
This Class B digital apparatus complies with Canadian ICES-003 Issue 6.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical
and electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU
member states. Please check with your local and state government guidelines for safe disposal and recycling
or contact your national WEEE recycling agency for more information.
Product Operation and Storage
Please read and follow all instructions provided with this product, and operate for intended use only.
Do not attempt to open the product casing as this may cause damage and will void warranty. Use only the
power supply provided with this product (if applicable). When not in use, product should be stored in a dry
location between -20°C and 70°C.
©2018 All rights reserved.
Document #90-01579-A01
Contents
Introduction..............................................................................................................3
Product Contents................................................................................................................................. 3
Features................................................................................................................................................... 3
The LEX Unit........................................................................................................................................... 4
The REX Unit........................................................................................................................................... 5
Installation Guide.....................................................................................................6
Installing the USB 3-2-1 Raven 3124 System.............................................................................. 6
Fiber Optic Cabling.............................................................................................................................. 6
Requirements........................................................................................................................................ 6
Preparing Your Site.............................................................................................................................. 6
Installing the LEX Unit ....................................................................................................................... 7
Connecting the LEX to the REX ...................................................................................................... 7
Installing the REX Unit........................................................................................................................ 7
Checking the Installation.................................................................................................................. 7
Connecting a USB Device.................................................................................................................. 8
Compatibility......................................................................................................................................... 8
Optional Ethernet Pass Through Connection............................................................................ 8
Optional USB Extender Mounting Options............................................................9
Troubleshooting.....................................................................................................11
Warranty Information............................................................................................14
Obtaining Warranty Service..................................................................................14
Specifications.........................................................................................................15
Contacting Technical Support...............................................................................16
Technical Glossary..................................................................................................17
Introduction
This guide provides product information for the USB 3-2-1 Raven™ 3124, installation instructions and
troubleshooting guidelines. The instructions in this guide assume a general knowledge of computer
installation procedures, familiarity with cabling requirements and some understanding of USB devices.
note NOTE: Notes provide additional information that could be useful.
CAUTION: Cautions provide important information about an operational requirement.
Product Contents
Your Raven 3124 extender system contains:
•
LEX (Local Extender)
•
REX (Remote Extender)
•
USB 3.1 Gen 1 Cable
•
LEX 24V DC 1A International Power Adapter
•
REX 24V DC 2.71A International Power Adapter
• 2 x Country Specific Power Cables
•
Quick Start Guide
Features
The Raven 3124 incorporates ExtremeUSB-C™ technology, enabling users to extend USB 3.1 beyond the
standard 3m cable limit for USB 3.1 peripheral devices. This extender system is composed of two individual
units, the LEX and the REX, and has the following key features:
•
Up to 200m of extension when directly connected over OM3 multimode fiber
•
Support for new USB 3.1 Gen 1/2 host controllers and devices (up to 5 Gbps)
•
Support for all device USB types
•
Backwards compatible to USB 2.0 devices
The Raven 3124 includes the ExtremeUSB-C™ suite of features:
• Transparent USB extension supporting USB 3, 2 and 1
• True plug and play; no software drivers required
• Works with all major operating systems: Windows®, macOS™, Linux® and Chrome OS™
note The Raven 3124 only works with OM3 multimode fiber or higher grade.
3
The LEX Unit
The LEX unit connects to the computer using a standard USB 3.1 Gen 1 cable. Power for this unit is provided by the
included 24V 1A adapter.
Front View
Power
Mode
Status Link USB 2 USB 3
Config
1
2
4
3
5
6
7
Rear View
Link
LAN
8
ITEM
9
USB
24V 1A
10
11
TYPE
DESCRIPTION
1
Power LED
LED is SOLID ON when DC is supplied to the extender unit. LED is OFF when no
power is supplied by the AC Adapter
2
Mode
Reserved for manufacturer use.
3
Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system is
booting OR to indicate a temperature warning in unison with the LINK, USB 2, and
USB 3 LEDs.
5
Link LED
LED is SOLID ON when LEX is linked to an opposite REX. LED is OFF when there is
no connection between the LEX and REX units.
6
USB 2 LED
LED is SOLID ON when an active USB 2 connection is established through the
extender system. LED BLINKS when the USB 2 connection is suspended/asleep.
LED is OFF when no USB 2 connection is detected.
7
USB 3 LED
LED is SOLID ON when an active USB 3 connection is established through the
extender system. LED BLINKS when the USB 3 connection is suspended/asleep.
LED is OFF when no USB 3 connection is detected.
8
LAN Port (100 Mbps)
Ethernet pass through channel connects to a network or Ethernet device.
9
Link Port
Extension link Duplex LC fiber optic transceiver port.
10
USB Host Port
USB 3 Type B receptacle used to connect LEX to USB 3 Host computer.
11
DC Power Port
Locking connector for the included power adapter – accepts 24VDC 1A.
4
The REX Unit
The REX unit provides USB 3.1 Type A ports for standard USB devices and allows you to connect up to four USB devices
directly. Additional devices may be connected by attaching up to three USB hubs to the REX. The REX is powered by
an external AC 24V 2.71A adapter, supplying up to 1.2 Amp per USB port.
Front View
Power
Mode
Status Link USB 2 USB 3
Config
1
2
5
4
3
6
7
Rear View
Link
LAN
8
ITEM
10
10
USB
USB
10
10
USB
USB
9
24V 2.71A
11
TYPE
DESCRIPTION
1
Power LED
LED is SOLID ON when DC is supplied to the extender unit. LED is OFF when no
power is supplied by the AC Adapter.
2
Mode
Reserved for manufacturer use.
3
Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system
is booting OR to indicate a temperature warning in unison with the LINK, USB 2,
and USB 3 LEDs.
5
Link LED
LED is SOLID ON when LEX is linked to an opposite REX. LED is OFF when there is
no connection between the LEX and REX units.
6
USB 2 LED
LED is SOLID ON when an active USB 2 connection is established through the
extender system. LED BLINKS when the USB 2 connection is suspended/asleep.
LED is OFF when no USB 2 connection is detected.
7
USB 3 LED
LED is SOLID ON when an active USB 3 connection is established through the
extender system. LED BLINKS when the USB 3 connection is suspended/asleep.
LED is OFF when no USB 3 connection is detected.
8
LAN Port (100 Mbps)
Ethernet pass through channel connects to a network or Ethernet device.
9
Link Port
Extension link Duplex LC fiber optic transceiver port.
10
Device Ports (Type A)
Accepts all USB devices.
11
DC Power Port
Locking connector for the included power adapter – accepts 24VDC 2.71A.
5
Installation Guide
Installing the USB 3-2-1 Raven 3124 System
Requirements
To complete the installation, you will also require the following items that are not included with this system:
•
USB compatible computer (host computer) with a USB compliant operating system
•
USB compatible device(s)
•
OM3 Fiber optic cabling
Fiber Optic Link Cabling
The LEX and REX extenders are interconnected by fiber optic cabling. Duplex multimode fiber cabling
is required for the Raven 3124 for extending up to 200m using 50/125μm OM3 grade cable. The cabling
subsystem must provide a duplex connection with crossover, and must be terminated with Duplex LC
connectors at both ends.
OM3 Fiber Optic Link Cable
USB Cable
Host
USB Devices
USB 3-2-1
up to 200m over MMF
LAN
LEX
REX
IP Control
Optional Network Connections
Preparing Your Site
Before installing the Raven 3124 extender, you will need to prepare your site:
1.
2.
3.
4.
Place the computer where desired and set it up.
Ensure to locate the USB device(s) within the cable-length of the computer. If not, adjust the
location of the device(s) and/or computer accordingly.
If you are using surface cabling, the Raven 3124 supports a maximum distance of 200m over OM3
multimode fiber.
If using premise cabling, ensure compatible fiber optic cabling is installed between the two locations
and does not to exceed the specified distance.
6
Installing the LEX Unit
1.
Place the LEX unit near the computer.
2. Assemble the power adapter and country specific power cord together and connect them into a
suitable AC outlet.
3.
Connect the supplied USB 3.1 Gen cable between the LEX host port and a USB 3 port on the host
computer.
Connecting the LEX to the REX
With Surface Cabling:
1.
2.
Plug one end of the fiber optic cabling (not included) into the Link port on the LEX.
Plug the other end of the fiber optic cabling into the Link port on the REX.
With Premise Cabling:
1.
Plug one end of a fiber optic patch cord (not included) into the Link port on the LEX.
2.
Plug the other end of the patch cord into the fiber optic information outlet near the host computer.
3.
Plug one end of the second fiber optic patch cord (not included) into the Link port on the REX.
4.
Plug the other end of the second patch cord into the fiber optic information outlet near the USB
device.
Installing the REX Unit
1.
2.
Place the REX near the USB device(s).
Connect the power adapter to the REX.
Checking the Installation
1.
2. On the LEX and REX units, check that the Power, Status, Link, USB 2 and USB 3 LEDs are on. If
the Link LEDs are permanently off, then the cabling between the LEX and REX units may not be
installed properly or is defective.
For Windows users (XP, 7, 8, 8.1, 10), open Device Manager to confirm that the extender system has
been installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the “+” sign.
If the extender system has been installed correctly, you should find two separate instances of
“Generic SuperSpeed USB Hub” listed.
To open Device Manager in Windows XP:
note Right click “My Computer” then select: Properties >> Hardware tab >> Device Manager
To open Device Manager in Windows 7:
note Open the Start Menu, right click on “Computer” then select: Manage >> Device Manager
To open Device Manager in Windows 8, 8.1 or 10:
note Right click the Start Menu and then select: Device Manager
7
3.
For macOS users, open the System Profiler to confirm that the extender system has installed correctly.
In the left-hand column under Hardware, select “USB” and inspect the right hand panel. If the
extender has been installed correctly, you should find it listed as two separate instances of “Hub”
under the USB SuperSpeed Bus.
open System Profiler in macOS:
note To
Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
4.
If the extender system is not detected correctly or fails to detect, please consult the Troubleshooting
section in this guide.
Connecting a USB Device
1.
2.
3.
Install any software required to operate the USB device. Refer to the documentation for the USB
device, as required.
Connect the USB device to the device port on the REX.
Check that the device is detected and installed properly in the operating system.
Compatibility
The USB 3-2-1 Raven 3124 complies with USB 2.0 and USB 3.1 Gen 1 specifications governing the design of
USB devices. However, there is no guarantee that all USB devices or hosts will be compatible as there are a
number of different characteristics that may impact the operation of USB devices over extended distances.
Optional Ethernet Pass Through Connection
The Raven 3124 offers a 100 Mbps Ethernet pass through connection that can be used for a variety of
purposes including:
•
•
•
Connecting network devices
Providing remote network access to the same location as the REX unit
Leveraging existing cabling to provide USB 3-2-1 connectivity without losing network connectivity
Up to 200m
over OM3 MMF
LAN
Up to 100m
CAT 5e/6/7
LEX
Network
Device
REX
Up to 100m
CAT 5e/6/7
Connect any network device or access port into the RJ45 socket label “LAN” using up to 100 meters of
standard CAT 5e, 6 or 7 cabling.
8
Optional USB Extender Mounting Options
The bottom of the enclosure features four convenient pre-drilled holes for optional mounting. Based on
your requirements, choose from two available mounting options:
1. USB Extender Mounting Kit (Purchased separately Order Part #10-00620 USB Mounting Kit - Silver) 2. USB Extender Direct Surface Mounting (Using your own hardware, stencil provided on page 10)
OPTION 1: USB Extender Mounting Kit - each kit includes:
• 2 mounting brackets
• 4 (M3) locking washers
• 4 (M3 x 10mm) Phillips screws
• Mounting bracket installation guide (see diagram below)
1 kit required to mount per LEX or REX
Using a Phillips screwdriver, in the order as illustrated below, fasten and secure the provided screws, locking
washers and brackets into place.
Once the bracket mounting is secured onto the extender, it is ready for mounting onto a surface. Please note
you will need to provide your own screws to secure the extender using the available slots on each bracket.
9
OPTION 2: USB Extender Direct Surface Mounting (using your own hardware)
The bottom of the enclosure features four pre-drilled holes for optional surface mounting.
Distance between the enclosure mounting holes:
42.0mm x 205.5mm
mounting hole
1.
2.
3.
4.
5.
Mark the center point of each of the four holes on your mounting surface either by directly measuring or
printing a stencil from www.icron.com/pdf/R-M-stencil.pdf .
Hardware recommendation: M3 locking washers and M3 screws (4 of each per extender) noting
screw length will depend upon thickness of mounting surface.
Drill through each of the four-hole markings on the mounting surface using a 3.97mm (5/32”) drill bit.
Align the bottom enclosure holes to the newly drilled out holes on the mounting surface.
Place a locking washer on each of the four screws and using a screwdriver, fasten the extender into place.
note Do not exceed a screw depth of 10mm (0.4”) into the unit or damage may occur.
Direct Surface Mounting Measurement Stencil
The stencil illustration pictured below is only 50% of the original size. To access this stencil file (to scale),
simply go to: www.icron.com/pdf/R-M-stencil.pdf .
4.0mm (5/32”) in 4 places
42.0mm
(3.0315”)
205.5mm (8.0905”)
10
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed in most situations. If you are unable to resolve the problem after following these instructions,
please contact Icron Technologies’ Technical Support for further assistance.
PROBLEM
ALL LEDs are
OFF on the LEX
and/or REX.
CAUSE
1. The LEX and/or REX is not
receiving power from the
AC power adapter.
POWER LED is
1. The unit has malfunctioned
ON, STATUS LED
and requires re-programming.
is OFF.
Link LEDs on the 1. There is no connection
LEX and REX are
between the LEX and REX
OFF.
units.
LINK LEDs on
1. The host computer is not
the LEX and REX
powered on.
are SOLID ON,
2. The LEX is not connected to a
but the USB 2
computer.
and USB 3 LEDs 3. The host computer does not
are OFF.
support USB Hubs.
4. The unit is malfunctioning.
SOLUTION
1. Ensure that the AC power adapter is properly
connected to the LEX and/or REX.
2. Check that the AC adapter is connected to a live
source of AC power. Check that the LEX and/or
REX Power LED is illuminated.
1. Contact Technical Support for assistance.
1. Ensure that a crossover OM3 multimode fiber
optic cable of no more than 200m is connected
between the LEX and REX.
2. Connect a short fiber optic patch cable between
the LEX and REX. Recheck the link status. If the
LINK LED is now SOLID ON, the previous cable is
defective or not capable of supporting the link.
1. Disconnect all USB devices from the REX.
2. Disconnect LEX from the host computer.
3. Disconnect AC adapters from LEX and REX.
4. Reconnect the LEX to the host computer.
5. Reconnect the AC adapters to the LEX and REX.
6. Check that the LEX and REX have enumerated as
USB hubs in Windows Device Manager, macOS
System Profiler or using “Isusb” command in a
Linux Terminal.
The USB 2 LED
1. The LEX is not connected to a
is SOLID ON, but
USB 3 port.
the USB 3 LED is
OFF.
2. The LEX is connected to the
host using a USB 2 cable.
7. If the problem is not resolved, contact Technical
Support.
1. Ensure that the LEX is connected to a USB 3 port
on the host computer.
2. Ensure that the included USB 3.1 Gen 1 cable is
being used between the host computer and LEX.
3. The USB 3 cable connecting
the LEX to the host computer
is defective.
3. Cold boot the host computer.
4. The host computer’s USB 3
controller has malfunctioned.
5. If the problem is not resolved, contact Technical
Support.
4. Replace the USB 3.1 Gen 1 cable with a different
cable.
11
PROBLEM
The USB 3 LED is
SOLID ON, but the
USB 2 LED is OFF.
CAUSE
1. The USB cable connecting
the LEX to the host computer
is defective.
SOLUTION
1. Ensure that the included USB 3.1 Gen 1 cable is
being used between the host computer and
LEX.
2. The host computer’s USB 2.0
controller has malfunctioned.
2. Cold boot the host computer.
3. The host computer does not
support USB 2.
Both the LEX and
REX extenders
are working, but
the USB 2 or USB
3 LEDs on the
LEX and REX are
blinking.
ALL LEDs on
both the LEX and
REX units are
SOLID ON, but
the USB device
is not operating
correctly, or is
detected as an
“Unknown Device”
in the operating
system.
3. Replace the USB 3.1 Gen 1 cable with a different
cable.
4. If the problem is not resolved, contact Technical
Support.
1. The LEX and/or REX is in
suspend mode. For a variety of
reasons, the host computer
may place the LEX/REX into
suspend mode. Typically, it
is because there are no USB
devices attached, the USB
device is asleep, or the host
computer is in a sleep state or
hibernating.
1. Recover/resume the operating system from
sleep or hibernate modes (refer to your
operating system’s documentation).
1. The USB device is
malfunctioning.
1. Disconnect the extender from the computer.
2. Connect a USB device to the REX.
3. Use the connected device.
4. If the problem persists, contact Technical
Support.
2. Connect the USB device directly to the host
computer.
2. The computer does not
recognize the USB device.
3. If the device does not operate as expected,
consult the user documentation for the device.
3. The application software for
the USB device is not
operating.
4. Update the host computer BIOS, chipset or USB
controller drivers from the manufacturer’s
website.
4. The USB extender is
malfunctioning.
5. If the device operates as expected when directly
connected to the computer, connect another
device to the extender and reconnect it to the
host computer.
6. If the second device does not operate, the
extender may be malfunctioning. Contact
Technical Support for assistance.
7. If the second device operates as expected, then
the first device may not be compatible with this
extender. Contact Technical Support.
12
PROBLEM
A USB 3 device is
not enumerating
as USB 3, or the
operating system
is notifying
the user that
the device can
“Perform Faster
if connected to a
USB 3 port”.
CAUSE
1. The USB device is
malfunctioning.
SOLUTION
1. Disconnect the extender from the computer.
2. Connect the USB 3 device directly to the host
computer.
2. The computer does not
recognize the USB device.
3. If the device does not operate as expected as a
USB 3 device, consult the user documentation
for that device or try a different USB port on the
host computer.
3. The application software for
the USB device is not
operating.
4. Update the host computer BIOS, chipset or USB
controller drivers from the manufacturer’s
website.
4. The USB 3 port on the
computer is malfunctioning.
5. If the device operates as USB 3 device when
directly connected to the computer, connect
another USB 3 device to the extender and
reconnect it to the host computer.
5. The USB extender is
malfunctioning.
6. If the second device does not operate as a
USB 3 device, the extender may be
malfunctioning. Contact Technical Support
for assistance.
7. If the second device operates as a USB 3
device as expected, the first device may not
be compatible with this extender. Contact
Technical Support.
All LEDs are
flashing and
the system is
operational.
1. Unit is or was operating at an
unsafe temperature.
All LEDs are
flashing and the
system is NOT
operational.
1. Unit has exceeded safe
operating temperature.
LEDs are scrolling
LEFT to RIGHT,
starting with
STATUS.
1. Unit is programming.
1. Check ambient temperature. Ensure
temperature does not exceed 50°C (122°F).
2. Power cycle the unit to remove LED status.
1. Remove external sources of heat or change
location of the unit.
2. Power cycle the unit to return to operation.
1. Wait for the unit to finish programming.
13
Warranty Information
Limited Hardware Warranty
Icron Technologies Corporation warrants that any hardware products accompanying this documentation
shall be free from significant defects in material and workmanship for a period of two years from the date
of purchase. Icron Technologies Corporation’s hardware warranty extends to Licensee, its customers and
end users.
The Warranty does not include repair of failures caused by: misuse, neglect, accident, modification,
operation outside a normal operating environment, failure caused by service of the device by nonauthorized servicers, or failure caused by a product for which Icron Technologies Corporation is not
responsible. Opening the enclosures will void warranty.
Hardware Remedies
Icron Technologies Corporation’s entire liability and the Licensee’s exclusive remedy for any breach of
warranty shall be, at Icron Technologies Corporation’s option, either (a) return of the price paid or (b) repair
or replacement of hardware; which will be warranted for the remainder of the original warranty period or
30 days, whichever is longer. These remedies are void if failure of the hardware has resulted from accident,
abuse, or misapplication.
Limitation of Liability
The hardware warranty set forth in this agreement replaces all other warranties. Icron Technologies
Corporation expressly disclaims all other merchantability and fitness for a particular purpose and
noninfringement of third-party rights with respect to the hardware.
Icron Technologies Corporation dealer, agent, or employee is not authorized to make any modification
extension or addition to this warranty. Under no circumstances will Icron Technologies Corporation, its
suppliers or licensors be liable for any costs of procurement or substitute products or services, lost profits,
loss of information or data, or any other special, indirect, consequential, or incidental damages arising in
any way out of the sale of, use of, or inability to use Icron Technologies Corporation product or service, even
if Icron Technologies Corporation, its suppliers or licensors have been advised of the possibility of such
damages. In no case shall Icron Technologies Corporation, its suppliers and licensors’ liability exceed the
actual money paid for the products at issue.
Since some jurisdictions do not allow the limitation of implied warranties of liability for incidental,
consequential, special or indirect damages, the above limitation may not always apply. The above limitation
will not apply in case of personal injury where and to the extent that applicable law requires such liability.
Obtaining Warranty Service
To obtain warranty service, you must first contact Icron Technologies Corporation within the warranty
period for a Return Material Authorization (RMA) number. Icron Technologies Corporation will not accept
returns without an authorized RMA number. Prior to contacting Icron Technologies Corporation, be sure
you have recorded the serial numbers of the LEX and REX. Package the product appropriately for safe
shipment and mark the RMA number on the outside of the package. The package must be sent prepaid
to Icron Technologies Corporation. We recommend that you insure it or send it by a method that provides
for tracking of the package. The repaired or replaced item will be shipped to you, at Icron Technologies
Corporation’s expense, not later than thirty days after Icron Technologies Corporation receives the defective
product.
14
Specifications
RANGE
Point-to-Point
Up to 200m (656 ft) over OM3 or better multimode fiber
USB DEVICE SUPPORT
Maximum Throughput
5 Gbps
Traffic Types
All Traffic Types
Device Types
All Device Types
Maximum Number of Devices and/or Hubs
Up to 30 devices
LOCAL EXTENDER (LEX)
USB Connector
1 x USB 3.1 Gen 1 Type B Receptacle
Link Connector
1 x Duplex LC
Network Pass Through:
1 x RJ45
Dimensions
137.3mm x 232.1mm x 33.0mm (5.4” x 9.1” x 1.3”)
Enclosure Material
Silver Anodized Aluminum
Power Supply
100-240V AC Input, 24V 1A DC Output
REMOTE EXTENDER (REX)
USB Connector
4 x USB 3.1 Gen 1 Type A Receptacles
Link Connector
1 x Duplex LC
Network Pass Through:
1 x RJ45
Dimensions
137.3mm x 232.1mm x 33.0mm (5.4” x 9.1” x 1.3”)
Enclosure Material
Silver Anodized Aluminum
Available Current
Up to 1.2 Amp (6W) to each USB port
Power Supply
100-240V AC Input, 24V 2.71A DC Output
ENVIRONMENTAL
Operating Temperature Range
0°C – 50°C (32°F – 122°F)
Storage Temperature Range
-20°C – 70°C (-4°F – 158°F)
Operating Humidity
20% to 80% relative humidity, non-condensing
Storage Humidity
10% to 90% relative humidity, non-condensing
COMPLIANCE
EMC
FCC (Class B), CE (Class B)
Environmental
RoHS2 (CE)
SUPPORT
Warranty
2-year
15
Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting section, contact Icron Technical
Support:
www.icron.com/support
Tel: +1 604 638 3939
To help us serve you better, please include the following information with your technical support request:
• Host computer make and model
• Type of Operating System installed (e.g. Windows 10, macOS 10.12, etc.)
• Part number and serial number for both the LEX and REX units
• Make and model of any USB device(s) attached to this extender system
• Description of the installation such as Host computer model, transmission media used and
information about the USB device(s)
• Description of the problem
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
Contacting Sales
Email: sales@icron.com
Tel: +1 604 638 3920
16
Technical Glossary
USB 3 and USB 2.0 Cables
USB cables have two distinct full-sized connectors. The Type A connector is used to connect the cable from a
USB device to the Type A port on a computer or hub. The Type B connector is used to attach the USB cable to
a USB device.
USB Type A port
USB Type A
connector
USB 3 Type A
connector
USB Type B port
USB Type B
connector
USB 3 Type B port
USB 3 Type B
connector
Duplex LC
When a crossover fiber-optic cable is called for, the cable has the transmit signal on one end connected to
the receive signal at the other end.
17
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
Tel: +1 604 638 3920
Fax: +1 604 638 3930
www.icron.com
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