User Guide
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Lync, Microsoft, Office 365, Skype, and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. MicroSD
is a trademark or registered trademark of
SD-3C in the United States, other countries or
both.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913266-001
Product notice
Software terms
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 4
Front ....................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
Bottom ................................................................................................................................................................... 7
Rear ........................................................................................................................................................................ 8
Using NFC to share information (select products only) ...................................................................... 9
Connecting to an NFC device ............................................................................................. 9
Finding NFC apps ............................................................................................................... 9
Using the kickstand ........................................................................................................................... 10
Removing the rear cover ................................................................................................................... 11
Replacing the rear cover ................................................................................................................... 12
Keyboard components (select products only) .................................................................................................... 13
Connecting an optional keyboard ..................................................................................................... 13
Removing the keyboard .................................................................................................................... 14
TouchPad ........................................................................................................................................... 14
Lights ................................................................................................................................................. 15
Special keys ....................................................................................................................................... 17
Action keys ........................................................................................................................................ 18
Hot keys ............................................................................................................................................................... 19
Labels ................................................................................................................................................................... 19
Installing a micro SIM card (select products only) .............................................................................................. 20
Using the microSD memory card reader ............................................................................................................. 21
Inserting a microSD memory card .................................................................................................... 21
Removing a microSD memory card ................................................................................................... 22
3 Network connections ................................................................................................................................... 24
Connecting to a wireless network ....................................................................................................................... 24
Using the wireless controls ............................................................................................................... 24
Wireless button ............................................................................................................... 24
v
Operating system controls ............................................................................................. 24
Connecting to a WLAN ....................................................................................................................... 25
Using HP Mobile Broadband (select products only) .......................................................................... 25
Using HP Mobile Connect Pro (select products only) ........................................................................ 26
Using GPS (select products only) ...................................................................................................... 26
Using Bluetooth wireless devices (select products only) ................................................................. 26
Connecting Bluetooth devices ........................................................................................ 26
Connecting to a wired network ............................................................................................................................ 26
Connecting to a local area network (LAN) (select products only) .................................................... 27
4 Screen navigation ........................................................................................................................................ 28
Using the TouchPad (select products only) and touch screen gestures ............................................................. 28
Tap ..................................................................................................................................................... 28
Two-finger pinch zoom ..................................................................................................................... 29
Two-finger scroll (TouchPad only) .................................................................................................... 29
Two-finger tap (TouchPad only) ........................................................................................................ 29
Four-finger tap (TouchPad only) ....................................................................................................... 30
Three-finger swipe (TouchPad only) ................................................................................................. 30
One-finger slide (touch screen only) ................................................................................................. 30
Using an optional keyboard and optional mouse ............................................................................................... 31
Using the on-screen keyboard .......................................................................................................... 31
Using the pen (select products only) ................................................................................................................... 31
Identifying the pen components ....................................................................................................... 32
Pairing the pen for use ...................................................................................................................... 32
Holding the pen ................................................................................................................................. 32
Storing the pen .................................................................................................................................. 32
5 Entertainment features ............................................................................................................................... 33
Using a webcam (select products only) ............................................................................................................... 33
Using audio .......................................................................................................................................................... 33
Connecting speakers ......................................................................................................................... 33
Connecting headphones .................................................................................................................... 33
Connecting headsets ......................................................................................................................... 34
Using sound settings ......................................................................................................................... 34
Using video .......................................................................................................................................................... 34
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 35
6 Power management ..................................................................................................................................... 36
Shutting down (turning off) the computer .......................................................................................................... 36
Using HP Fast Charge (select products only) ....................................................................................................... 36
vi
Setting power options ......................................................................................................................................... 37
Using power-saving states ................................................................................................................ 37
Initiating and exiting Sleep ............................................................................................. 37
Enabling and exiting user-initiated Hibernation (select products only) ........................ 37
Using the power meter and power settings ................................................................... 38
Setting password protection on wakeup ........................................................................ 38
Using battery power .......................................................................................................................... 38
Finding additional battery information .......................................................................... 39
Using HP Battery Check .................................................................................................. 39
Displaying the remaining battery charge ....................................................................... 39
Maximizing battery discharge time ................................................................................ 39
Managing low battery levels ........................................................................................... 40
Identifying low battery levels ...................................................................... 40
Resolving a low battery level ....................................................................... 40
Conserving battery power .............................................................................................. 40
Disposing of a battery ..................................................................................................... 41
Replacing a battery ......................................................................................................... 41
Using external AC power ................................................................................................................... 41
7 Security ...................................................................................................................................................... 42
Protecting the computer ..................................................................................................................................... 42
Using passwords .................................................................................................................................................. 42
Setting passwords in Windows ......................................................................................................... 43
Setting passwords in Computer Setup ............................................................................................. 44
Managing a BIOS administrator password ........................................................................................ 44
Entering a BIOS administrator password ....................................................................... 46
Using DriveLock Security Options ..................................................................................................... 46
Selecting Automatic DriveLock (select products only) ................................................... 46
Enabling Automatic DriveLock ..................................................................... 46
Disabling Automatic DriveLock .................................................................... 47
Entering an Automatic DriveLock password ................................................ 47
Selecting manual DriveLock ........................................................................................... 47
Setting a DriveLock master password ......................................................... 48
Enabling DriveLock and setting a DriveLock user password ......................................... 48
Disabling DriveLock ........................................................................................................ 49
Entering a DriveLock password ...................................................................................... 49
Changing a DriveLock password ..................................................................................... 49
Using Windows Hello (select products only) ....................................................................................................... 50
Using antivirus software ...................................................................................................................................... 50
Using firewall software ........................................................................................................................................ 50
Installing software updates ................................................................................................................................. 51
vii
Using HP Client Security (select products only) .................................................................................................. 51
Using HP Touchpoint Manager (select products only) ........................................................................................ 51
Using an optional security cable (select products only) ..................................................................................... 51
Using a fingerprint reader (select products only) ............................................................................................... 52
Locating the fingerprint reader ......................................................................................................... 52
8 Maintenance ............................................................................................................................................... 53
Improving performance ....................................................................................................................................... 53
Using Disk Defragmenter .................................................................................................................. 53
Using Disk Cleanup ............................................................................................................................ 53
Using HP 3D DriveGuard (select products only) ................................................................................ 53
Identifying HP 3D DriveGuard status .............................................................................. 54
Updating programs and drivers .......................................................................................................................... 54
Cleaning your computer ...................................................................................................................................... 54
Cleaning procedures .......................................................................................................................... 54
Cleaning the display ........................................................................................................ 55
Cleaning the sides or cover ............................................................................................. 55
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 55
Traveling with or shipping your computer .......................................................................................................... 55
9 Backup and recovery .................................................................................................................................... 57
Creating recovery media and backups ................................................................................................................ 57
Creating HP Recovery media (select products only) ......................................................................... 57
Using Windows tools ........................................................................................................................................... 58
Restore and recovery ........................................................................................................................................... 59
Recovering using HP Recovery Manager ........................................................................................... 59
What you need to know before you get started ............................................................. 59
Using the HP Recovery partition (select products only) ................................................. 60
Using HP Recovery media to recover .............................................................................. 60
Changing the computer boot order ................................................................................ 61
Removing the HP Recovery partition (select products only) ......................................... 62
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 63
Navigating and selecting in Computer Setup ................................................................................... 64
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ......................................................................................... 65
viii
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 67
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 68
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 68
12 Specifications ............................................................................................................................................ 70
Input power .......................................................................................................................................................... 70
Operating environment ....................................................................................................................................... 70
13 Electrostatic Discharge .............................................................................................................................. 71
14 Accessibility .............................................................................................................................................. 72
Supported assistive technologies ....................................................................................................................... 72
Contacting support .............................................................................................................................................. 72
Index ............................................................................................................................................................. 73
ix
x
1
Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP:
To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key
on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 24.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 50.
●
Get to know your computer—Learn about your computer features. See Components on page 3 and
Screen navigation on page 28 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery
on page 57.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource
Contents
Setup Instructions
●
Overview of computer setup and features
HP support
●
Online chat with an HP technician
For HP support, go to http://www.hp.com/support.
●
Support telephone numbers
●
HP service center locations
Safety & Comfort Guide
●
Proper workstation setup
To access this guide:
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
●
Specific warranty information about this computer
▲
Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲
Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲
Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲
Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲
Select the Start button, select HP, and then select HP
Documentation.
Limited Warranty*
To access this document:
▲
Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲
Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2
Chapter 1 Welcome
2
Components
Locating hardware
To find out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Right
NOTE:
The port and connector icons are located on the protective cover.
Component
(1)
Description
USB Type-C power connector and charging port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– or –
Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(2)
Battery light
When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
Off: The battery is not charging.
Locating hardware
3
Component
Description
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
●
Off: The battery is not charging.
(3)
Micro SIM card slot (select products only)
Supports a wireless subscriber identity module (SIM) card. If a
SIM card was not preinstalled, see Installing a micro SIM card
(select products only) on page 20.
(4)
USB 3.x charging port
When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(5)
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
▲
‒ or –
▲
Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left
NOTE:
The port and connector icons are located on the protective cover.
Component
(1)
4
Chapter 2 Components
Description
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
Component
Description
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲
Type power options in the taskbar search box, and
then select Power Options.
‒ or –
Right-click the Power meter icon
, and then select
Power Options.
(2)
Volume button
Increases or decreases speaker volume incrementally while you
hold down the button.
(3)
MicroSD memory card reader
Reads optional memory cards that store, manage, share, or
access information. For installation instructions, see Using the
microSD memory card reader on page 21.
(4)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(5)
Pen lanyard slots
Allow you to connect the optional pen using the pen lanyard.
Front
Front
5
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)
WWAN antennas* (select products only)
Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3)
Webcam light
On: The webcam is in use.
(4)
Webcam
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this document:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲
Select the Start button, select HP, and then select HP Documentation.
Top
NOTE:
The microphone icons are located on the protective cover.
Component
6
Description
(1)
Speakers (2)
Produce sound.
(2)
Smart card
reader
Supports optional smart cards.
(3)
Internal
microphones (2)
Record sound.
Chapter 2 Components
Bottom
NOTE:
The docking connector icon is located on the protective cover.
Component
Description
(1)
Alignment post connectors (2)
Connect to the alignment posts on an optional keyboard.
(2)
Docking connector
Connects the tablet to an optional keyboard.
Bottom
7
Rear
Component
Description
(1)
Webcam (rear)
Records video and captures photographs. Some
products allow you to video conference and chat
online using streaming video.
(2)
Camera flash
Provides a camera flash. You can control the flash
using camera apps.
(3)
Fingerprint reader (select products only)
Allows a fingerprint logon to Windows®, instead
of a password logon.
(4)
Kickstand
Provides stability and a variety of viewing angles.
(5)
Kickstand tabs (2)
Provide access to lift the kickstand away from the
back of the computer.
(6)
NFC tapping area and antenna* (select products
only)
Send and receive wireless signals to
communicate and transfer information to and
from NFC-compatible devices. To use, tap the NFC
tapping area with an NFC-compatible device. For
more information, see Using NFC to share
information (select products only) on page 9.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this document:
8
Chapter 2 Components
Component
▲
Description
Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲
Select the Start button, select HP, and then select HP Documentation.
Using NFC to share information (select products only)
If your computer supports NFC (Near-Field Communication), your computer can communicate with other
devices that support NFC. With NFC and supported apps, a coworker can tap a device to your computer to
share work products, or a customer can tap a device to your computer to pay you. NFC can also be used for
security purposes. To locate the NFC tapping area, see Rear on page 8.
NOTE:
Not all applications support NFC.
Connecting to an NFC device
1.
Confirm that the NFC function is enabled.
a.
Type wireless in the taskbar search box, and then select Turn wireless devices on or off.
b.
Confirm that the selection for NFC is On.
2.
Tap the NFC tapping area with an NFC-compatible device. You may hear a sound when the devices are
connected.
3.
Follow any on-screen instructions to continue.
Finding NFC apps
IMPORTANT:
You must be connected to the Internet to access the Windows Store.
To view and download an NFC app:
1.
Select the Start button, and then select the Store app.
‒ or –
Select the Store icon next to the taskbar search box.
2.
Enter NFC in the search box.
3.
Select the app you want to download, and then follow the on-screen instructions. When the download is
complete, the app appears on the All apps list.
Rear
9
Using the kickstand
To change the viewing angle, follow these steps:
1.
Hold the computer with top edge up (the speakers are on top).
2.
Use one of the kickstand tabs to lift the kickstand away from the computer, and then position the
kickstand at the desired angle.
To close the kickstand, push the kickstand against the bottom of the computer until it is flush with the
bottom.
10
Chapter 2 Components
Removing the rear cover
CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the computer
screen.
1.
Turn the computer screen face down on a flat surface, with the rear webcam facing you.
NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover.
2.
Lift the kickstand (2).
3.
Place a thin tool at the bottom corner (3) to release the cover from the computer.
4.
Lift the bottom edge (4) to release the clips securing the cover to the computer. Continue to lift the
cover until all of the clips are released.
5.
Slide the cover (5) toward you to remove it from the computer.
Rear
11
Replacing the rear cover
CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the computer
screen.
1.
Turn the computer screen face down on a flat surface, with the rear webcam facing you.
NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover.
12
2.
Lift the kickstand (2).
3.
Slide the cover (3) under the kickstand and over the back of the computer, and then press down on the
top edge to reattach the clips.
4.
Press down on the clip area of the bottom edge (4), left and right sides (5), and middle (6) to reattach
the cover to the computer.
Chapter 2 Components
Keyboard components (select products only)
Your computer supports an optional keyboard. This section provides information about the common features
of the supported keyboards.
NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer
to the instructions included with the keyboard.
Connecting an optional keyboard
1.
To connect an optional keyboard, lower the computer onto the alignment post connectors (1) on the
keyboard until the connectors click into place.
2.
Position the kickstand (2) at the desired angle.
NOTE: If you close the kickstand, you can leave the keyboard attached and rotate the keyboard behind the
computer so that the back of the keyboard is against the back of the computer. The keyboard keys and
TouchPad are locked to prevent you from accidently typing while the keyboard is in this position.
Keyboard components (select products only)
13
Removing the keyboard
To remove the keyboard, pull the keyboard away from the computer.
TouchPad
Component
14
Description
(1)
TouchPad zone
Reads your finger gestures to move the pointer or activate
items on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Chapter 2 Components
Lights
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital
letters.
(2)
Mute light
●
On: Computer sound is off.
●
Off: Computer sound is on.
●
On: Microphone sound is off.
●
Off: Microphone sound is on.
(3)
Microphone mute light
(4)
Num lk light
On: Num lock is on.
(5)
Wireless light
On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(6)
Sharing screen light
On: Sharing is on.
NOTE: This feature requires Skype® for Business or Lync® 2013
running on Microsoft Exchange or Office 365® servers.
(7)
Call answer light
●
Blinking: The phone app has an incoming call.
●
On: The phone app has an active call.
NOTE: This feature requires Skype for Business or Lync 2013
running on Microsoft Exchange or Office 365 servers.
(8)
Call end light
●
Blinking: The phone app has an incoming call.
●
On: The phone app has an active call.
Keyboard components (select products only)
15
Component
Description
NOTE: This feature requires Skype for Business or Lync 2013
running on Microsoft Exchange or Office 365 servers.
(9)
16
Fn lock light
Chapter 2 Components
●
On: The fn key is locked. For more information, see Hot keys
on page 19.
Special keys
Component
Description
(1)
esc key
Displays system information when pressed in combination with
the fn key.
(2)
fn key
Executes frequently used system functions when pressed in
combination with the esc key or other keys. These key
combinations are called hot keys.
See Hot keys on page 19.
(3)
Windows key
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)
Action keys
Execute frequently used system functions.
See Action keys on page 18.
(5)
Embedded numeric keypad
A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is on, the keypad can be used like an external
numeric keypad. Each key on the keypad performs the function
indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
Keyboard components (select products only)
17
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see the illustration in Special keys on page 17.
NOTE:
▲
All action keys may not be supported by your device.
To use an action key, press and hold the key.
Icon
Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the action key alternates the screen image from the
computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the action key again to turn off the privacy screen.
NOTE:
To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE:
num lk
To conserve battery power, turn off this feature.
Turns the embedded numeric keypad on and off.
Turns the wireless feature on or off.
NOTE:
A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
18
Chapter 2 Components
Icon
Description
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●
Answers a call.
●
Starts a call during a 1–on–1 chat.
●
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●
Ends a call.
●
Declines incoming calls.
●
Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys
A hot key is the combination of the fn key and another key.
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Key
Description
C
Turns on scroll lock.
E
Turns on the insert function.
R
Breaks an operation.
S
Captures a screen shot.
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Hot keys
19
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)
Serial number
(2)
Product number
(3)
Warranty period
(4)
Model number (select products only)
Component
(1)
Model name (select products only)
(2)
Product number
(3)
Serial number
(4)
Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Installing a micro SIM card (select products only)
CAUTION: To prevent damage to a SIM card or the computer, do not change the size of a SIM card by cutting
or sanding the card.
CAUTION:
20
To prevent damage to a SIM card or the computer, do not use force to remove or replace the tray.
1.
Place the computer screen face up.
2.
Insert a small straightened paper clip (1) into the card tray access hole.
Chapter 2 Components
3.
Press in gently until the card tray is ejected.
4.
Remove the tray (2) from the computer.
5.
Holding the card with the gold area face up, align the notched corner of the card with the notched corner
of the tray, and then place the card (3) in the tray.
6.
Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
To set your mobile network, refer to the documentation from your mobile provider.
To remove the SIM card, reverse the steps.
Using the microSD memory card reader
Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are
often used with digital cameras and smartphones as well as with other computers.
Inserting a microSD memory card
CAUTION: To prevent damage to a microSD memory card or the computer, do not use force to remove or
replace the tray.
CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the computer
screen.
1.
Place the computer screen face down.
2.
Insert a small straightened paper clip (1) into the card tray access hole.
Using the microSD memory card reader
21
3.
Press in gently until the card tray is ejected.
4.
Remove the tray (2) from the computer and insert the card (3).
5.
Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a microSD memory card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the microSD memory card.
CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the computer
screen.
1.
2.
Save your information and close all programs associated with the microSD memory card.
Select the safely remove hardware icon
in the notification area, at the far right of the taskbar.
Then follow the on-screen instructions.
22
3.
Place the computer screen face down.
4.
Insert a small straightened paper clip (1) into the card tray access hole.
5.
Press in gently until the card tray is ejected.
6.
Remove the tray (2) from the computer and remove the card (3).
Chapter 2 Components
7.
Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
Using the microSD memory card reader
23
3
Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●
WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
●
HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
●
Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●
Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
●
Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
24
1.
Type control panel in the taskbar search box, and then select Control Panel.
2.
Select Network and Internet, and then select Network and Sharing Center.
Chapter 3 Network connections
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1.
Be sure that the WLAN device is on.
2.
Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
3.
Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using
HP Mobile Connect Pro (select products only) on page 26.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
– or –
You can find the number following these steps:
1.
From the taskbar, select the network status icon.
2.
Select View Connection Settings.
3.
Under the Mobile broadband section, select the network status icon.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
Connecting to a wireless network
25
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using HP Mobile Connect Pro (select products only)
HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple,
and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer
must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and
where it is available, go to http://www.hp.com/go/mobileconnect.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1.
Type location in the taskbar search box, and then select Location privacy settings.
2.
Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook)
●
Phones (cellular, cordless, smartphone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
●
External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1.
Type bluetooth in the taskbar search box, and then select Bluetooth settings.
2.
Turn on Bluetooth, if it is not already turned on.
3.
Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
26
Chapter 3 Network connections
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion port, if
there is no RJ-45 port on the computer.
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer.
2.
Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network
27
4
Screen navigation
You can navigate the computer screen in the following ways:
●
Use touch gestures directly on the computer screen
●
Use touch gestures on the TouchPad on the optional keyboard (purchased separately)
●
Use an optional keyboard and optional mouse (purchased separately)
●
Use an on-screen keyboard
●
Use the optional pen (purchased separately)
Using the TouchPad (select products only) and touch screen
gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen, touch the screen directly using gestures described in this
chapter.
You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,
select Mouse.
NOTE:
Unless noted, gestures can be used on the TouchPad or a touch screen.
Tap
Use the tap/double-tap gesture to select or open an item on the screen.
●
28
Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select
the item. Double-tap an item to open it.
Chapter 4 Screen navigation
Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
●
Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
fingers together.
●
Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
fingers apart.
Two-finger scroll (TouchPad only)
Use the two-finger scroll to move up, down, or sideways on a page or image.
●
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Two-finger tap (TouchPad only)
Use the two-finger tap to open the menu for an object on the screen.
NOTE:
●
The two-finger tap performs the same function as right-clicking with the mouse.
Tap two fingers on the TouchPad zone to open the options menu for the selected object.
Using the TouchPad (select products only) and touch screen gestures
29
Four-finger tap (TouchPad only)
Use the four-finger tap to open the action center.
●
Tap four fingers on the Touchpad to open the action center and view current settings and notifications.
Three-finger swipe (TouchPad only)
Use the three-finger swipe to view open windows and to switch between open windows and the desktop.
●
Swipe 3 fingers away from you to see all open windows.
●
Swipe 3 fingers toward you to show the desktop.
●
Swipe 3 fingers left or right to switch between open windows.
One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
30
●
To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
●
To move an object, press and hold your finger on an object, and then drag your finger to move the object.
Chapter 4 Screen navigation
Using an optional keyboard and optional mouse
A keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do
using touch gestures. The keyboard also allows you to use action keys and key combinations to perform
specific functions.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions
than those discussed in this section.
Using the on-screen keyboard
The computer has an on-screen keyboard that is displayed when you are in tablet mode.
1.
To display the on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
taskbar.
2.
Begin typing.
To access settings for the on-screen keyboard, type control panel in the taskbar search box, select
Control Panel, select Devices and Printers, and then select Typing.
NOTE: Hot keys do not display or function on the on-screen keyboard.
NOTE: Suggested words may be displayed at the top of the on-screen keyboard. Tap a word to select
it.
Using the pen (select products only)
An active pen may be included or available for purchase separately. You can use the pen directly on the
screen. For details about using the pen, refer to the instructions included with the pen.
You can write with the pen in pen-specific programs, in all Microsoft® Office programs, and in many other
Windows programs and utilities. The information you write on the screen with the pen can be filed, searched,
and shared among the programs.
Using an optional keyboard and optional mouse
31
Identifying the pen components
Component
Description
(1)
Pen tip
The pen interacts with the computer whenever the tip of the pen is
pressed against the screen.
(2)
Pen button
The functions vary. To view or edit the configuration of these
buttons, use the pen app on your computer.
(3)
Bluetooth light
Slowly flashing blue: The pen is in pairing mode
Rapidly flashing blue: The pen has successfully paired.
(4)
Pairing button
Press and hold the button for 5 seconds to enable Bluetooth pairing.
Pairing the pen for use
1.
Ready the pen for Bluetooth pairing by pressing and holding the pairing button for 5 seconds. When the
pen is ready to be paired, the Bluetooth light turns blue.
2.
From the computer, type bluetooth in the taskbar search box, and then select Bluetooth settings.
3.
Be sure that Bluetooth is set to On, select the pen, and then follow the on-screen instructions.
Holding the pen
Hold the pen as if you were writing with a standard pen or pencil.
Storing the pen
To store the pen when you are not using it, use the lanyard to attach it to the computer.
32
Chapter 4 Screen navigation
5
Entertainment features
Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the
audio, video and camera features on your computer.
Using a webcam (select products only)
Your computer has two webcams (integrated cameras) that record video and captures photographs. Some
models allow you to video conference and chat online using streaming video.
▲
To access the camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this document:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
– or –
▲
Select the Start button, select HP, and then select HP Documentation.
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Using a webcam (select products only)
33
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this document:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
– or –
▲
Select the Start button, select HP, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲
Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
– or –
Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.
▲
Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.
– or –
Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the
audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to HP Support Assistant.
34
Chapter 5 Entertainment features
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
NOTE: To learn more about Miracast, refer to the documentation that came with your TV or secondary
display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲
Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
Using video
35
6
Power management
NOTE: A computer may have a power button or a power switch. The term power button is used throughout
this guide to mean both types of power controls.
Shutting down (turning off) the computer
CAUTION:
Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to access components inside the computer
●
When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port
●
When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation (select products only), you must first exit Sleep
or Hibernation before shutdown is possible by briefly pressing the power button.
1.
Save your work and close all open programs.
2.
Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete. Select the Power icon, and then select Shut Down.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power.
●
Press and hold the power button for at least 15 seconds.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Depending on your computer
model and AC adapter, Fast Charge operates in one of the following ways:
●
When the battery charge remaining is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 minutes.
●
When the battery charge remaining is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer and then connect the AC adapter to your computer and to
external power.
36
Chapter 6 Power management
Setting power options
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
Using power-saving states
Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work
is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the
computer is in the Sleep state.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
●
Briefly press the power button.
●
Select the Start button, select the Power icon, and then select Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
the computer will return to the screen.
Enabling and exiting user-initiated Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1.
Type power options in the taskbar search box, and then select Power Options.
‒ or –
Right-click the Power meter icon
, and then select Power Options.
2.
In the left pane, select Choose what the power buttons do.
3.
Select Change Settings that are currently unavailable, and then, in the When I press the power button
or When I press the sleep button area, select Hibernate.
– or –
Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.
4.
Select Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the
screen where you stopped working.
Setting power options
37
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
your work will return to the screen.
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access power
settings and view the remaining battery charge.
●
To view the percentage of remaining battery charge and the current power plan, place the mouse
pointer over the power meter icon
●
.
To use Power Options, right-click the power meter icon
, and then select an item from the list. You
can also type power options in the task bar search box, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup
After you have set a password for the computer, you can set the computer to prompt for a password when the
computer exits Sleep or Hibernation.
To set a password:
1.
Type power options in the taskbar search box, and then select Power Options.
‒ or –
Right-click the Power meter icon
, and then select Power Options.
2.
Select Start, select Settings, select Accounts, select Sign-in Options, select Password, select Add, and
then follow the on-screen instructions to set a password.
3.
Close Power Options.
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:
1.
Type power options in the taskbar search box, and then select Power Options.
‒ or –
Right-click the Power meter icon
, and then select Power Options.
2.
Select Start, select Settings, select Accounts, select Sign-in Options.
3.
Under Require sign-in, If you’ve been away, when should Windows require you to sign in again?,
select When PC wakes from sleep.
4.
Select Save changes.
Using battery power
The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is
38
Chapter 6 Power management
plugged into AC power charges the battery and also protects your work in case of a power outage. If the
computer contains a charged battery and is running on external AC power, the computer automatically
switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery
life. Select computer products can switch between graphic modes to increase battery life.
Finding additional battery information
To access battery information:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery.
●
HP Battery Check tool to test battery performance
●
Information on calibration, power management, and proper care and storage to maximize battery life
●
Information on battery types, specifications, life cycles, and capacity
Using HP Battery Check
To monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact
support.
To run HP Battery Check:
1.
Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
3.
Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.
Displaying the remaining battery charge
▲
Move the pointer over the Power meter icon
.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.
Setting power options
39
Tips for maximizing battery discharge time:
●
Lower the brightness on the display.
●
Select the Power saver setting in Power Options.
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some lowbattery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not affect lights.
Type power options in the taskbar search box, and then select Power Options.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●
The battery light (select products only) indicates a low or critical battery level.
– or –
●
The Power meter icon
shows a low or critical battery notification.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts
down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲
Connect one of the following devices:
●
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Conserving battery power
40
●
Select the Power saver setting in Power Options.
●
Turn off wireless and LAN connections and exit modem applications when you are not using them.
●
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external memory cards that you are not using.
●
Decrease screen brightness.
●
Before you leave your work, initiate Sleep, or shut down the computer.
Chapter 6 Power management
Disposing of a battery
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.
Replacing a battery
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
Using external AC power
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the
computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the computer to external AC power under any of the following conditions:
●
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a CD, a DVD, or a BD (select products only)
●
When running Disk Defragmenter
●
When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
●
The battery begins to charge.
●
If the computer is turned on, the power meter icon in taskbar changes appearance.
When you disconnect external AC power, the following events occur:
●
The computer switches to battery power.
●
The display brightness is automatically decreased to save battery life.
Setting power options
41
7
Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all
password settings.
NOTE:
Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.
Computer risk
Security feature
Unauthorized use of the computer
●
HP Client Security software, in combination with a password,
smart card, contactless card, registered fingerprints, or
other authentication credential
●
BIOS power-on password
Unauthorized access to Computer Setup (BIOS)
BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive
DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account
Windows user password
Unauthorized access to data
Windows BitLocker
Unauthorized removal of the computer
Security cable slot (used with an optional security cable on select
products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE:
On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.
42
Chapter 7 Security
●
BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by
the system BIOS.
●
Windows passwords are set only in the Windows operating system.
●
If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
●
When creating passwords, follow requirements set by the program.
●
Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
●
Use the Password Manager feature of HP Client Security to store your user names and passwords for
your websites and applications. You can securely read them in the future if they cannot be remembered.
●
Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password
Function
Administrator password*
Protects access to a Windows administrator-level account.
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
User password*
Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search
box, and then select the HP Support Assistant app.
Using passwords
43
Setting passwords in Computer Setup
Password
Function
BIOS administrator password*
Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
Power-on password
●
Must be entered each time you turn on or restart the
computer.
●
If you forget your power-on password, you cannot turn on or
restart the computer.
DriveLock master password*
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process. This password is also used to remove DriveLock
protection.
DriveLock user password*
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1.
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Tablets without keyboards:
▲
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter.
3.
When prompted, type a password.
4.
When prompted, type the new password again to confirm.
5.
To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1.
44
Start Computer Setup.
Chapter 7 Security
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Tablets without keyboards:
▲
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Enter your current BIOS administrator password.
3.
Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4.
When prompted, type your current password.
5.
When prompted, type your new password.
6.
When prompted, type your new password again to confirm.
7.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1.
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Tablets without keyboards:
▲
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Enter your current BIOS administrator password.
3.
Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4.
When prompted, type your current password.
5.
When prompted for the new password, leave the field empty, and then press enter.
6.
When prompted to type your new password again, leave the field empty, and then press enter.
7.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using passwords
45
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the
appropriate password must be entered to access the drive. The drive must be inserted into the computer or an
advanced port replicator in order for it to be unlocked.
DriveLock Security Options offers the following features:
●
Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 46.
●
Set DriveLock Master Password—See Selecting manual DriveLock on page 47.
●
Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 48.
Selecting Automatic DriveLock (select products only)
A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password
automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
●
●
Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4.
Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
5.
To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
46
Chapter 7 Security
Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
●
●
Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4.
Select an internal hard drive, and then press enter.
5.
Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
6.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another
computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.
If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original
computer (using the same kind of keys you used to set the password), and then press enter to unlock the
drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Using passwords
47
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock
protection:
●
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the DriveLock user password or the master password.
●
The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.
●
The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password
To set a DriveLock master password, follow these steps:
1.
Start Computer Setup.
●
●
Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,
and then press enter.
3.
Select the hard drive you want to protect, and then press enter.
4.
Select Set DriveLock Master Password, and then press enter.
5.
Carefully read the warning.
6.
Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer
Setup. For more information, see Enabling DriveLock and setting a DriveLock user password
on page 48.
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock, and set a DriveLock user password, follow these steps:
1.
Start Computer Setup.
●
●
48
Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
Chapter 7 Security
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3.
Select the hard drive you want to protect, and then press enter.
4.
Select Enable DriveLock and then press enter.
5.
Carefully read the warning.
6.
Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Disabling DriveLock
1.
Start Computer Setup.
●
●
Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3.
Select the hard drive you want to manage, and then press enter.
4.
Select Disable DriveLock, and then press enter.
5.
Follow the on-screen instructions to disable DriveLock.
6.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1.
Turn off the computer.
2.
Press the power button.
Using passwords
49
3.
At the DriveLock Password prompt, type the current DriveLock user password or master password that
you are changing, press enter, and then press or tap f10 to enter Computer Setup.
4.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
5.
Select the hard drive you want to manage, and then press enter.
6.
Make the selection for the DriveLock password that you want to change, and then follow the on-screen
instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password
was provided at the DriveLock Password prompt in step 3.
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen
instructions.
Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1.
Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2.
Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and
then enroll your fingerprint or facial ID.
NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special
characters are allowed.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
50
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
Chapter 7 Security
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently
resolve the problem, reconfigure the firewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1.
Select the Start button, select Settings, and then select Update & Security.
2.
Select Windows Update, and then follow the on-screen instructions.
3.
To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data. For more information,
see the HP Client Security software Help.
Using HP Touchpoint Manager (select products only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables customers to reduce time spent solving end-user device and
security issues. Customers can quickly download and install the software, which is highly cost effective
relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Installing software updates
51
Using a fingerprint reader (select products only)
Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you
must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security
software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
●
Near the bottom of the TouchPad
●
On the right side of the keyboard
●
On the upper-right side of the display
●
On the left side of the display
Depending on your product, the reader may be oriented horizontally or vertically. Both orientations require
that you swipe your finger perpendicular to the metallic sensor.
52
Chapter 7 Security
8
Maintenance
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1.
Connect the computer to AC power.
2.
Type defragment in the taskbar search box, and then select Defragment and optimize your drives.
3.
Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
1.
Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files
or Uninstall apps to free up disk space.
2.
Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●
You drop the computer.
●
You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
Improving performance
53
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notifications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
- or Click the question mark icon in the taskbar.
2.
Select My PC, select the Updates tab, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands)
●
Alcohol-free glass-cleaning fluid
●
Solution of water and mild soap
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
54
Chapter 8 Maintenance
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1.
Turn off the computer.
2.
Disconnect AC power.
3.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE:
When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION:
To prevent damage to internal components, do not allow liquids to drip between the keys.
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●
Prepare the computer for traveling or shipping:
—
Back up your information to an external drive.
—
Remove all discs and all external media cards, such as memory cards.
—
Turn off and then disconnect all external devices.
—
Shut down the computer.
●
Take along a backup of your information. Keep the backup separate from the computer.
●
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Traveling with or shipping your computer
55
●
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
●
If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
●
The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard
aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.
●
If you are traveling internationally, follow these suggestions:
—
Check the computer-related customs regulations for each country or region on your itinerary.
—
Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
56
Chapter 8 Maintenance
9
Backup and recovery
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 57. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 58.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 59.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups
57
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 58.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 59.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
58
Select the Start button, and then select the Get started app.
Chapter 9 Backup and recovery
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
●
Not all methods are available on all products.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 59. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 57.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 59.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 62.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 57.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 57.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 57.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Restore and recovery
59
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- orFor computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
60
Chapter 9 Backup and recovery
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 61.
3.
Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Restore and recovery
61
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 57.
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
62
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Chapter 9 Backup and recovery
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Computers or tablets without keyboards:
▲
Turn off the computer. Press the power button, quickly press the volume down button until the
Startup menu is displayed, and then tap f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1.
Enter the Boot Device Options menu.
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
Computers or tablets without keyboards:
▲
Turn off the computer. Press the power button, quickly press the volume down button until
the Startup menu is displayed, and then press f9 to enter the Boot Device Options menu.
2.
Clear the check box for FastBoot.
3.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
- or Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using Computer Setup
63
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
64
Your password settings and security settings are not changed when you restore the factory settings.
Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 65.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup
65
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
●
Computers or tablets without keyboards:
▲
2.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
Turn off the computer. Press the power button, quickly press the volume down button until
the Startup menu is displayed, and then press f9 to enter the Boot Device Options menu.
Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
66
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
67
11 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Start BIOS.
●
Tablets with keyboards
▲
●
Tablets without keyboards
▲
2.
Turn on or restart the computer, quickly press esc.
Turn on or restart the computer, and then quickly hold down the volume down button.
Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 68.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE:
To stop a test, press the button you used to access UEFI.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
68
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Chapter 11 Using HP PC Hardware Diagnostics (UEFI)
Download any version of UEFI for a specific product
1.
Go to http://www.hp.com/support.
2.
Select Get software and drivers.
3.
Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
69
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specifications. The voltage and current for your
platform is located on the regulatory label.
Input Power
Rating
Operating voltage and current
15 V dc @ 3 A – 45 W
20 V dc @ 3.25 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Operating environment
Factor
Metric
U.S.
Operating (writing to optical disc)
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Operating
10% to 90%
10% to 90%
Nonoperating
5% to 95%
5% to 95%
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
Temperature
Relative humidity (noncondensing)
Maximum altitude (unpressurized)
70
Chapter 12 Specifications
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
●
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface.
●
If you remove a component, place it in an electrostatic-safe container.
71
14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest
information on HP accessibility, go to http://www.hp.com/accessibility.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE:
72
Support is in English only.
Chapter 14 Accessibility
Index
A
accessibility 72
administrator password 43
airplane mode key 24
answer calls 19
antivirus software 50
Audio 34
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 4
Automatic DriveLock
disabling 47
enabling 46
Automatic Drivelock 46
Automatic DriveLock password
entering 47
B
backups 57
battery
conserving power 40
discharging 39
displaying remaining charge 39
disposing 41
low battery levels 40
replacing 41
battery information, finding 39
battery light 3
battery power 39
BIOS
determining version 65
downloading an update 65
updating 65
Bluetooth device 24, 26
Bluetooth label 20
boot order
changing 61
bottom 20
button
volume down 5
volume up 5
buttons
left TouchPad 14
power 4, 36
right TouchPad 14
C
call answer light 15
call end light 15
camera flash, identifying 8
caps lock light, identifying 15
caring for your computer 54
cleaning your computer 54
components
bottom 7
front 5
keyboard 13
kickstand 10
left side 4
rear 8
right side 3
top 6
Computer Setup
BIOS administrator password 44
navigating and selecting 64
restoring factory settings 64
connecting to a WLAN 25
conservation, power 40
corporate WLAN connection 25
critical battery level 37
D
Disk Cleanup software 53
Disk Defragmenter software 53
docking connector, identifying 7
drive media 37
DriveLock
description 47
disabling 49
enabling 48
DriveLock master password
changing 49
DriveLock password
changing 49
entering 49
setting 48
E
electrostatic discharge 71
embedded numeric keypad,
identifying 17
end calls 19
esc key, identifying 17
external AC power, using
41
F
fingerprint reader 52
fingerprint reader, identifying 8
fingerprints, registering 50
firewall software 50
fn key, identifying 17
fn lock light, identifying 16
four-finger tap TouchPad gesture
30
G
GPS
26
H
headphones, connecting 33
headsets, connecting 34
Hibernation
exiting 37
initiating 37
high-definition devices, connecting
35
hot keys
answering calls 19
break an operation 19
calendar display 18
ending calls 19
insert 19
microphone mute 18
screen shot 19
scroll lock 19
sharing or presenting 19
using 18
volume decrease 18
volume increase 18
HP 3D DriveGuard 53
HP Client Security 51
HP Fast Charge 36
HP Mobile Connect 26
HP PC Hardware Diagnostics (UEFI)
Failure ID code 68
using 68
Index
73
HP Recovery Manager
correcting boot problems 61
starting 60
HP Recovery media
creating 57
recovery 60
HP Recovery partition
recovery 60
removing 62
HP resources 2
HP Touchpoint Manager 51
I
input power 70
insert 19
integrated camera flash,
identifying 8
integrated webcam light,
identifying 6
internal microphones, identifying
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 4
K
keyboard
components 13
connecting 13
removing 14
keyboard and optional mouse
using 31
keypad
embedded numeric 17
keys
esc 17
fn 17
Windows key 17
kickstand tabs, identifying 8
kickstand, identifying 8
L
labels
Bluetooth 20
regulatory 20
serial number 19
service 19
wireless certification
WLAN 20
74
Index
20
lights
battery 3
call answer 15
call end 15
caps lock 15
fn lock 16
microphone mute 15
num lock 15
sharing 15
webcam 6, 8
wireless 15
locating information
hardware 3
software 3
low battery level 40
6
M
maintenance
Disk Cleanup 53
Disk Defragmenter 53
HP 3D DriveGuard 53
updating programs and drivers
54
memory card 37
memory card reader, identifying 5
microphone mute key, identifying
18
microphone mute light, identifying
15
microSD memory card
inserting 21
removing 22
minimized image recovery 60
minimized image, creating 59
Miracast 35
N
near field communication antenna,
identifying 8
NFC antenna, identifying 8
NFC tapping area, identifying 8
NFC, using 9
num lock light 15
O
one-finger slide touch screen
gesture 30
operating environment 70
original system recovery 59
P
passwords
administrator 43
BIOS administrator 44
user 43
pen components, identifying 32
pen lanyard slot, identifying 5
pen, pairing 32
POGO pin connector, identifying 7
ports
Miracast 35
USB 3.x charging 4
USB Type-C power connector and
charging 3
power
battery 39
conserving 40
options 37
power button 36
power button, identifying 4
power switch 36
power-saving states 37
product name and number,
computer 19
public WLAN connection 25
R
readable media 37
rear cover, removing 11
rear cover, replacing 12
recover
options 59
recovery
discs 58, 60
HP Recovery Manager 59
media 60
starting 60
supported discs 58
system 59
USB flash drive 60
using HP Recovery media 58
recovery media
creating 57
creating using HP Recovery
Manager 58
recovery partition
removing 62
regulatory information
regulatory label 20
wireless certification labels 20
S
screen shot 19
scroll lock 19
security cable slot, identifying 5
serial number 19
serial number, computer 19
service labels, locating 19
setting password protection on
wakeup 38
setting power options 37
setup utility
navigating and selecting 64
restoring factory settings 64
sharing light 15
sharing or presenting 19
shipping the computer 55
shutdown 36
SIM card
inserting 4
removing 4
SIM card slot, identifying 4
Sleep
exiting 37
initiating 37
slots
security cable 5
SIM card 4
smart card 6
smart card
slot 6
software
antivirus 50
Disk Cleanup 53
Disk Defragmenter 53
firewall 50
HP 3D DriveGuard 53
software updates, installing 51
sound settings, using 34
speakers
connecting 33
speakers, identifying 6
special keys 17
supported discs, recovery 58
Sure Start
using 67
switch, power 36
system recovery 59
system restore point
creating 58
system restore point, creating 57
T
tap TouchPad and touch screen
gesture 28
three-finger swipe TouchPad
gesture 30
touch screen gestures
one-finger slide 30
TouchPad
buttons 14
using 28
TouchPad and touch screen gestures
tap 28
two-finger pinch zoom 29
TouchPad gestures
four-finger tap 30
three-finger swipe 30
two-finger scroll 29
two-finger tap 29
TouchPad zone
identifying 14
TPM settings 66
traveling with the computer 20, 55
turning off the computer 36
two-finger pinch zoom TouchPad and
touch screen gesture 29
two-finger scroll TouchPad gesture
29
two-finger tap TouchPad gesture 29
U
unresponsive system 36
updating programs and drivers 54
USB 3.x charging port, identifying 4
USB Type-C power connector and
charging port, identifying 3
user password 43
using
external AC power 41
power-saving states 37
using sound settings 34
using the keyboard and optional
mouse 31
using the TouchPad 28
V
video 34
volume button, identifying
W
webcam 6
identifying 8
using 33
webcam light, identifying 6
webcam, identifying 6
Windows
system restore point 57, 58
Windows Hello
using 50
Windows key, identifying 17
Windows tools
using 58
wireless antennas, identifying 6
wireless button 24
wireless certification label 20
wireless controls
button 24
operating system 24
wireless key 24
wireless light 15, 24
wireless network (WLAN)
connecting 25
corporate WLAN connection 25
functional range 25
public WLAN connection 25
WLAN antennas, identifying 6
WLAN device 20
WLAN label 20
writable media 37
WWAN antennas, identifying 6
WWAN device 24, 25
5
Index
75
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