User Guide for Avaya® Scopia Elite 5100 Series MCU

User Guide for Avaya® Scopia
Elite 5100 Series MCU
Version 8.3
For Solution 8.3
October 2015
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ABOUT THIS MANUAL
The SCOPIA Elite MCU 5100 Series MCU User Guide describes how to use the
SCOPIA Elite MCU and describes the functionality of each feature of the
Administrator and Conference Control interfaces for web-based configuration,
monitoring and control.
RELATED
DOCUMENTATION
The SCOPIA Elite 5100 Series Platform documentation set is available on the
Avaya Utilities and Documentation CD-ROM supplied with the product and
includes manuals in PDF format.
Note You require Adobe Acrobat Reader version 6.0 or later to open the PDF
files. You can download Acrobat Reader free of charge from www.adobe.com.
CONVENTIONS
USED IN THIS
MANUAL
The SCOPIA Elite MCU is sometimes referred to as “the MCU” throughout this
manual.
FEEDBACK
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Please send your comments to infodev@avaya.com.
We thank you for your contribution.
About This Manual
i
ii
SCOPIA Elite MCU 5100 Series MCU User Guide
CONTENTS
About This Manual
1
Related Documentation
i
Conventions Used in this Manual
i
Feedback
i
SCOPIA Elite MCU Functionality
About the SCOPIA Elite MCU
2
1
Main Features
1
Call Capacity
6
High Definition Downspeeding
6
About SCOPIA Elite MCU Architecture
7
About SCOPIA Elite MCU Topologies
Centralized Topology
Cascaded Conferences
7
7
8
How to Perform Initial SCOPIA Elite MCU Configuration
Initial Configuration and Boot Phases
11
Setting the IP Address
11
Setting Ethernet Speed and Duplex Parameters
13
Changing the Global User Name and Password
14
Accessing the MCU Interface
15
Contents
iii
3
4
5
iv
Viewing SCOPIA Elite MCU Status Information
Viewing the Number of Current Conferences
18
Viewing the Number of Conference Participants
18
Viewing Gatekeeper Connection Status
19
Viewing SIP Server Connection Status
19
Viewing Ethernet Connection Status
20
Viewing Fan Operation Status
20
Viewing Chassis Temperature Status
21
Viewing Chassis Power Supply Status
21
Viewing SCOPIA Elite MCU Resource Usage
22
Viewing Current Users
22
Viewing System Version Information
22
Configuring the SCOPIA Elite MCU Environment
Setting the User Interface Language
23
Setting the SCOPIA Elite MCU Identifier
24
Setting the Time and Date on the SCOPIA Elite MCU
25
Changing Address Settings
25
Configuring Security for the SCOPIA Elite MCU
26
Creating and Importing a Web Server Certificate
27
How to Manage SNMP Trap Servers
Viewing SNMP Trap Servers
Configuring SNMP Trap Servers
Modifying SNMP Trap Servers
Deleting SNMP Trap Servers
27
28
28
28
29
Configuring and Viewing Quality of Service
29
Configuring Protocols for the SCOPIA Elite MCU
Configuring H.323 Gatekeeper Protocol Settings
31
Configuring SIP Proxy Settings
32
SCOPIA Elite MCU 5100 Series MCU User Guide
6
7
8
Configuring Conference Management Settings for the
SCOPIA Elite MCU
Dialing Directly to the SCOPIA Elite MCU
35
Defining Conference Creation Options
36
Defining Ad Hoc Conference Termination Options
37
Configuring Dynamic SCOPIA Elite MCU Layouts
37
How to Manage Services on the SCOPIA Elite MCU
Services Overview
Creating a New Service
Configuring the Auto Attendant Service
Deleting a Service
38
38
38
39
40
How to Customize Services
Configuring the Default Layout
Enabling Personal Layouts
Displaying Participant Names
Configuring Presentation View
Configuring Encryption Support
Muting Participants on Joining a Conference
Automatically Reconnecting Conference Participants
Configuring PIN Settings
40
40
41
41
42
43
44
44
45
Configuring Interactive Response Messages for the
SCOPIA Elite MCU
Setting a Text Overlay Language
47
How to Manage Audio Messages
Saving All Audio Messages
Uploading Individual Audio Messages
Uploading Audio Messages
Available MCU Messages
47
48
48
49
49
Managing SCOPIA Elite MCU Events
Available MCU Events
65
Contents
v
9
Viewing the Events Log
71
Viewing the Alarms Log
72
Viewing Security Events
72
Setting Event Security Levels
72
Sending a Trap on a Specified Event
73
Viewing Event Descriptions
74
Viewing Alarm History
74
Using the Event Display Filter
74
Managing SCOPIA Elite MCU User Profiles
SCOPIA Elite MCU User Types
75
Viewing User Profiles
76
Adding a User Profile
77
Modifying a User Profile
77
Enabling a User Profile
77
Removing a User Profile
78
10 Configuring Advanced Maintenance Settings for the
SCOPIA Elite MCU
Backing Up Your SCOPIA Elite MCU Configuration
79
Restoring Your SCOPIA Elite MCU Configuration
80
Restoring Factory Default Settings
80
How to Work with Advanced Commands for the SCOPIA Elite MCU81
Viewing Available Advanced Commands
81
Modifying Advanced Commands
86
Sending Advanced Commands
86
vi
How to Manage SCOPIA Elite MCU Software
Upgrading SCOPIA Elite MCU Software
Restoring a Previous Software Version
87
87
87
Restarting the SCOPIA Elite MCU Unit
88
Contacting Customer Support
88
Viewing and Updating License Information
89
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing Active Conferences
89
Creating a New Conference
90
11 Dialing with the SCOPIA Elite MCU
Meeting Participation using the SCOPIA Elite MCU
91
About Making an Ad Hoc Call
How to Dial from the SCOPIA Elite MCU to H.323 Endpoints
How to Dial from the SCOPIA Elite MCU to SIP Endpoints
Dialing from any IP Endpoint
92
92
93
96
Controlling Meetings with DTMF
97
Controlling Personal Video Layouts with DTMF
98
12 Using the SCOPIA Elite MCU
SCOPIA Elite MCU Access Levels
101
Conference List Window
102
Viewing Existing Meetings
103
Monitoring a Specific Meeting
104
Creating a New Meeting
104
Conference Control Interface
105
Refreshing the Conference Control Interface
112
Controlling Conference Settings
Becoming a Moderator and Stopping Moderation
Creating Conferences from the Conference Control Interface
112
113
113
How to Configure Participant Settings
114
Muting and Unmuting All Participants Audio Connections
114
Muting and Unmuting Individual Participants Audio Connections114
Reconnecting Participants
115
Blocking Conference Admission
115
Deleting Conference Participants
116
Changing the Volume
116
Changing Participant Views
117
Configuring Sub-conferences
117
Blocking the Video Stream
118
Contents
vii
Changing a Participant Name
Viewing Participant Call Information
Configuring Outgoing Bandwidth Settings
119
119
123
Viewing Conference Statistics
123
How to Use Advanced Invitation Settings
Using Quick Invites to Invite Conference Participants
Inviting Participants Using Advanced Settings
123
124
124
About Cascading Conferences
Creating a Cascaded Conference
Inviting Participants to a Cascaded Conference
Viewing Participants in a Cascaded Conference
126
126
127
127
Defining Conference Views
Enabling or Disabling Dynamic Layouts
Changing the Main Conference Layout
Changing a Personal Conference Layout
Displaying Participant Names in Frames
Enabling or Disabling Auto-Switch Mode
127
128
128
129
129
129
Terminating Conferences
130
Signing Out of a Conference
130
13 Troubleshooting the SCOPIA Elite MCU
viii
Resolving MCU Failure to Register with the Gatekeeper
131
Resolving Front Panel LED Issues
132
Resolving MCU Conference Initiation Failure
132
Resolving Conference Access Failure
133
Resolving Cascading Failure
134
Resolving Quality Issues in Cascaded Conferences
135
Resolving Endpoint Disconnection Issues
135
Resolving Unexpected Conference Termination
135
Resolving Presentation Issues
136
Resolving Unexpected SIP Call Disconnection
136
Recovering the Password
136
SCOPIA Elite MCU 5100 Series MCU User Guide
Index
137
Contents
ix
x
SCOPIA Elite MCU 5100 Series MCU User Guide
1
SCOPIA ELITE MCU FUNCTIONALITY
About the SCOPIA Elite MCU on page 1
Main Features on page 1
Call Capacity on page 6
High Definition Downspeeding on page 6
About SCOPIA Elite MCU Architecture on page 7
About SCOPIA Elite MCU Topologies on page 7
ABOUT THE
SCOPIA ELITE
MCU
The SCOPIA Elite MCU enables multimedia, multiparty collaboration in
applications such as group conferencing, distance learning, training and video
telephony. The SCOPIA Elite MCU supports multimedia, multiparty
communications in the board room, at the desktop, in the home, or on the road
over wireless.
The SCOPIA Elite MCU provides core IP-centric functionality, a wide range of
layouts, powerful audio and video transcoding, support of web-initiated data
collaboration, and software upgradeable technology. The system can be fully
customized according to the needs of the administrator.
MAIN FEATURES
Table 1-1 lists the main features provided by the SCOPIA Elite MCU for
effective audio and videoconferencing and a satisfying user experience.
SCOPIA Elite MCU Functionality
1
Main Features
Table 1-1
2
Summary of SCOPIA Elite MCU Features
Feature
Description
Superior video processing
Video and audio processing is carried out
per user rather than per conference. Each
user connects using unique, optimized
audio and video settings to enjoy the best
audio and video quality supported by their
endpoint and network, without affecting
the other participants in a conference.
Seamless interoperability
The SCOPIA Elite MCU is built on the
strong foundation of the Avaya
H.323 and SIP software, ensuring full
compliance and unmatched interoperability
with IP and ISDN networks.
The SCOPIA Elite MCU enables H.323
and SIP devices to participate in the same
conference session.
When used with the SCOPIA Gateway, the
MCU also enables ISDN, V.35 and
3G-324M wireless devices to participate in
the same conference session.
SVC error resiliency
The SCOPIA Elite MCU supports SVC
error resiliency for unmanaged networks
using Temporal Scalability and Forward
Error Correction (FEC).
Intuitive web-based management and
control
Both the SCOPIA Elite MCU system and
actual conference sessions are managed,
configured, and dynamically modified
through an intuitive, web-based interface
that offers easy, high-level conference
control and administrative flexibility for an
enhanced user experience.
Unlimited number of conferences
The number of supported conferences is
limited only by the number of ports
provided by your license.
SCOPIA Elite MCU 5100 Series MCU User Guide
Main Features
Feature
Description
In-meeting indicators
A range of messages and icons are
displayed on the endpoint monitor during
conferences when certain operations occur,
including when a participant joins or leaves
a conference, an audio-only participant
speaks, and a participant’s personal video
layout changes.
Personal layouts per participant
Fully customizable personal video layouts
for each conference participant.
Snapshot files for Customer Support
One-click creation of a file of bundled
logs and configuration files which you can
send to Avaya Customer Support for
debugging.
Supported protocols
H.323 version 5.5.1
SIP RFC 3261 for the Session
Initiation Protocol
H.243 for conference control
RFC 2833 for in-band DTMF
with SIP
H.281 for far end camera control
(FECC)
H.235 for IP-based media
encryption
H.239 for standard simultaneous
transmission of live video and
presentation sharing feeds.
SDP (RFC 3264, 2327)
The following are supported when using a
Gateway:
H.320
3G-H.324M
Note The MCU supports calls from H.323
and SIP endpoints in the same conference.
Call signaling is handled on all ports
regardless of the protocol type.
SCOPIA Elite MCU Functionality
3
Main Features
Feature
Audio transcoding codecs
Unmatched video quality
4
SCOPIA Elite MCU 5100 Series MCU User Guide
Description
G.711 A/µ Law
G.722
G.722.1
Polycom® Siren14™/G.722.1
Annex C
G.729 A and B
The MCU delivers exceptionally high
quality video and audio processing, using
latest industry standards and upgradeable
DSP chip software.
The MCU achieves the best video quality
by supporting the following video
capabilities:
SVC error resiliency
High definition and standard
definition participants in the
same conference.
A choice of 22 layouts
H.263 and H.264 in the same
conference
Resolutions from QCIF to 1080p
in the same conference
A choice of 20 layouts
Up to 12Mbps on each stream
without affecting capacity
Resolutions from CIF to 1080p in
the same conference
VGA, SVGA, XGA (supported
for presentation channel only)
Main Features
Feature
Security and privacy
Description
Administrator and operator
password protection for
accessing the MCU web
interface.
Optional PIN protection for
joining a conference and web
access.
Additional PIN protection for
conference Moderator Control.
The MCU uses H.235-based
encryption to achieve secure
communication with endpoints
that support this standard.
In-conference control using DTMF or
H.243
During a conference, participants may use
their endpoint remote control or keypad to
perform actions such as mute, volume
control, changing video layouts and
inviting participants.
Users interact with the MCU via DTMF
signaling or the on-screen GUI of
H.243-compliant endpoints.
These options are presenting in the
in-meeting menu displayed on top of the
video layout.
Optional no self see
The no self-see (NSS) option is enabled by
default, but can be disabled with an
advanced command. This feature enables
more effective use of the video screen.
Interactive Voice Response (IVR)
messages
The MCU includes pre-recorded greetings
to conference participants and
announcements as each new participant
joins the conference. You can record
messages to provide custom greetings and
announcements.
SCOPIA Elite MCU Functionality
5
Call Capacity
CALL CAPACITY
Feature
Description
HD switching
The MCU supports the switching of HD
resolutions 720p and 1080p at up to 12
Mbps at the capacity of up to 120 calls.
Switching is available for H264 and H261
codecs.
The MCU provides a flat capacity of 10 ports in the 5110 unit and 15 ports for the
5115 unit. This capacity is regardless of the call bit rate or resolution. Each video
call uses a single port.
The MCU provides a flat capacity of 10 ports (for the 5110 unit) and 15 ports (for
the 5115 unit). This capacity is regardless of the call bit rate or resolution. Each
video call consumes a single port.
High Definition calls can connect at up to 1080p at 30fps.
Enhanced Definition calls can connect at up to 4CIF/352p at 30fps.
The MCU provides the following call capacity:
Elite 5110
Elite 5115
1U
1U
High definition continuous 10
presence ports (up to 1080p
at 30fps)
15
High definition video
switching ports
40
60
Enhanced definition (352p) 40
continuous presence ports
(up to 325p or 4CIF — with
licence option)
60
Form Factor
HIGH DEFINITION
DOWNSPEEDING
The SCOPIA Elite MCU supports a dynamic port capacity that enables extra
calls to be connected even after maximum call capacity is reached. By
downspeeding existing 1080p calls to 720p, the MCU can accept additional calls
within a single meeting.
MCU 1080p transmission is asymmetric (1080p TX, 720p RX).
6
SCOPIA Elite MCU 5100 Series MCU User Guide
About SCOPIA Elite MCU Architecture
The MCU does not perform downspeeding on calls from participants defined as
VIP users in iVIEW Suite.
ABOUT SCOPIA
ELITE MCU
ARCHITECTURE
The SCOPIA Elite MCU enables both voice-only and video conference calls for
H.323, SIP, H.320, 3G-H324M and regular PSTN network phones. H.323 and
SIP devices can connect to a conference directly through the SCOPIA Elite
MCU. Other devices such as phones and video conferencing terminals (H.320,
3G-H.324M) can connect to a conference via a gateway, such as the SCOPIA
Gateway.
Figure 1-1
Supported Devices and Protocols
The SCOPIA Elite MCU supports devices that can send and receive video
streams, as well as those that cannot send but only receive video streams. This
means that terminals without a video camera or video capturing capabilities can
participate in a conference as voice-only participants while benefiting from
seeing the other participants.
ABOUT SCOPIA
ELITE MCU
TOPOLOGIES
The SCOPIA Elite MCU can work in a centralized or cascaded topology. This
section describes these two options.
Centralized Topology on page 7
Cascaded Conferences on page 8
CENTRALIZED
TOPOLOGY
In a centralized topology, the MCU performs media processing for all connected
terminals, regardless of their location. The MCU can handle multiple conferences
simultaneously.
SCOPIA Elite MCU Functionality
7
About SCOPIA Elite MCU Topologies
Figure 1-2
CASCADED
CONFERENCES
Centralized Topology
The MCU allows you to combine two or more conferences resulting in a larger
conference with many more participants. This is called cascading. Cascading
creates a distributed environment that helps reduce the drain on network
resources. In addition, the processing resources required by the MCU are
distributed between participating MCUs. Costly phone or ISDN line usage can be
further reduced with the mediation of a gateway.
Cascading occurs when one conference with “x” number of participants invites
another conference with “y” number of participants. The two conferences
effectively become one large conference. The bandwidth required across a
cascaded conference link is only that of one audio/video stream between the two
conferences. This is significantly less than the accumulated bandwidth of all the
participants. Each separate MCU participating in a conference retains control of
its individual conference resources and participants.
The cascaded conference in Figure 1-3 on page 9 minimizes the use of network
bandwidth while distributing processing among the participating MCUs.
8
SCOPIA Elite MCU 5100 Series MCU User Guide
About SCOPIA Elite MCU Topologies
Figure 1-3
Cascaded Conference
SCOPIA Elite MCU Functionality
9
About SCOPIA Elite MCU Topologies
10
SCOPIA Elite MCU 5100 Series MCU User Guide
2
HOW TO PERFORM INITIAL SCOPIA
ELITE MCU CONFIGURATION
Setting Ethernet Speed and Duplex Parameters on page 13
Setting the IP Address on page 11
Initial Configuration and Boot Phases on page 11
Changing the Global User Name and Password on page 14
Accessing the MCU Interface on page 15
INITIAL
CONFIGURATION
AND BOOT PHASES
The first time you intall the MCU, you assign an IP address to the MCU using a
terminal cable connection to access the boot configuration menu.
Note You can perform serial port configuration of the SCOPIA Elite MCU unit
only at startup, if you choose to enter the configuration menu—within a minute—
when indicated. Once theboot phase is complete, the only way you can access the
configuration menu is by restarting the SCOPIA Elite MCU unit.
SETTING THE IP
ADDRESS
You use the serial port on the MCU front panel to assign a new IP address to your
MCU. You must assign the IP address before you connect the MCU to the
network.
Before You Begin
Gather these items to assign an IP address to the MCU:
Dedicated IP address for the MCU
How to Perform Initial SCOPIA Elite MCU Configuration
11
Setting the IP Address
Dedicated subnet mask for the MCU
IP address of the default router the MCU uses to communicate over the
network
PC with available serial port and terminal emulator software installed
Serial cable
Procedure
1
Connect the serial cable from the PC terminal to the serial port on the
front panel of the MCU.
2
Connect the power cable.
3
Start the terminal emulation application on the PC.
4
Set the communication settings in the terminal emulation application on
the PC as follows:
Baud rate: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
5
Turn on the power to the SCOPIA Elite MCU unit.
A log of the auto-boot events scrolls across the computer monitor.
The network configuration Main menu appears:
Main menu
N: Configure default network port values
P: Change the configuration software password
S: Configure network security level
T: Configure TFTP servers list
A: Advanced configuration menu
Q: Quit
12
6
Enter N at the prompt to configure default network port values and press
Enter.
7
Enter 2 to change the network configuration.
SCOPIA Elite MCU 5100 Series MCU User Guide
Setting Ethernet Speed and Duplex Parameters
8
Enter the IP address you want to assign to the MCU, at the Enter IP
address for default interface prompt, and press Enter.
Caution Do not use leading zeros in the IP address.
9
Enter the IP address of the router associated with the segment in which
the unit will be installed at the Enter Default Router IP Address prompt
and press Enter.
Caution Do not use leading zeros in the IP address.
10
Enter the subnet mask without leading zeros at the Enter IP Mask for
default device prompt and then press Enter.
To use the default mask of 255.255.0.0, press Enter.
SETTING ETHERNET
SPEED AND
DUPLEX
PARAMETERS
11
Press Enter in the next prompts.
12
Press Y to save the new configuration.
13
Press Q to quit the configuration menu.
14
Allow the unit to complete the reboot process. A new emulator session
begins.
15
Close the terminal emulator session.
Use the serial port to set the Ethernet speed and duplex parameters that you want
the SCOPIA Elite MCU to use.
Procedure
1
Access the SCOPIA Elite MCU through the serial port and start the
terminal emulator session.
Note If the SCOPIA Elite MCU is already running, you need to reboot or
restart the device.
How to Perform Initial SCOPIA Elite MCU Configuration
13
Changing the Global User Name and Password
2
When the message “Press any key to start configuration” appears on the
screen, press any key within 10 seconds.
The network configuration Main menu appears.
3
Enter A at the prompt to display the Advanced Configuration menu, and
press Enter.
The Advanced Configuration menu appears.
4
Enter 3 at the prompt to select “Change LAN port Settings”, and press
Enter.
5
Enter the appropriate number or letter at the prompt for one of these
options:
1 - 100Mbps Half Duplex
2 - 100Mbps Full Duplex
3 - Auto Negotiation
Other - Quit
Note We recommend that you select “3 - Auto Negotiation”.
6
Press Enter.
The network configuration Main menu appears.
7
Do one of the following:
Enter the letter for the set of parameters that you want to configure.
Enter Q to save your changes and allow the device to complete the
boot process.
CHANGING THE
GLOBAL USER
NAME AND
PASSWORD
You can change the global user name and password that the MCU uses. You use
this user name and password to access the configuration web page for the MCU.
The user name and password are required for these tasks:
Starting a Telnet session to monitor the MCU
Upgrading the MCU software
Uploading Interactive Voice Response (IVR) messages to the MCU
configuration memory
The default global user name is admin. The default password is password.
14
SCOPIA Elite MCU 5100 Series MCU User Guide
Accessing the MCU Interface
Procedure
1
Start a terminal emulator session as described in the Setting the IP
Address on page 11.
2
Enter P at the prompt.
3
Enter the name that you want to use as the global user name at the Enter
User name prompt, and press Enter.
4
Enter the password that you want to use at the Password prompt, and
press Enter.
The network configuration Main menu appears.
5
Do one of the following:
Enter the letter for the set of parameters that you want to configure.
Enter Q to save your changes and allow the device to complete the
boot process.
ACCESSING THE
MCU INTERFACE
Procedure
1
Launch your browser and enter the IP address or the name of the MCU
followed.
2
Enter the Administrator user name and password in the appropriate
fields and select Go.
The default global user name is admin. The default password is
password.
If you try to sign in as an Administrator and another Administrator is
currently signed in, the MCU signs you in as a Read only user. The words
“Read Only” appear at the top of the window and a pop-up displays the IP
address of the Administrator already signed in. Read only users cannot edit
MCU settings.
How to Perform Initial SCOPIA Elite MCU Configuration
15
Accessing the MCU Interface
16
SCOPIA Elite MCU 5100 Series MCU User Guide
3
VIEWING SCOPIA ELITE MCU STATUS
INFORMATION
Viewing the Number of Current Conferences on page 18
Viewing the Number of Conference Participants on page 18
Viewing Gatekeeper Connection Status on page 19
Viewing SIP Server Connection Status on page 19
Viewing Ethernet Connection Status on page 20
Viewing Fan Operation Status on page 20
Viewing Chassis Temperature Status on page 21
Viewing Chassis Power Supply Status on page 21
Viewing SCOPIA Elite MCU Resource Usage on page 22
Viewing Current Users on page 22
Viewing System Version Information on page 22
Viewing SCOPIA Elite MCU Status Information
17
Viewing the Number of Current Conferences
VIEWING THE
NUMBER OF
CURRENT
CONFERENCES
Procedure
1
Select Status.
2
Locate the Utilization section.
The Conferences box displays the number of conferences currently
hosted on the SCOPIA Elite MCU.
VIEWING THE
NUMBER OF
CONFERENCE
PARTICIPANTS
Procedure
1
Select Status.
2
Locate the Utilization section.
The Participants box displays the current number of calls on the SCOPIA
Elite MCU.
18
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing Gatekeeper Connection Status
VIEWING
GATEKEEPER
CONNECTION
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
A green arrow next to the Gatekeeper box indicates that the SCOPIA
Elite MCU is registered to a gatekeeper.
A red cross next to the Gatekeeper box indicates a gatekeeper registration
error.
VIEWING SIP
SERVER
CONNECTION
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
A green arrow next to the SIP Server box indicates that the SCOPIA Elite
MCU is registered to a SIP server.
A red cross next to the SIP Server box indicates a SIP server registration
error.
A dotted line to the SIP Server box without a tick or a cross indicates that
the SCOPIA Elite MCU has not attempted to register to a SIP server.
Viewing SCOPIA Elite MCU Status Information
19
Viewing Ethernet Connection Status
VIEWING ETHERNET
CONNECTION
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
The Ethernet box indicates the status of the Ethernet connection.
The Ethernet connection speed is displayed below the Ethernet box.
VIEWING FAN
OPERATION
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
The Fan box indicates the operational status of the fan.
A green tick indicates normal operation.
A red cross indicates that one or more fans have failed. The Fan problem
SNMP trap lists the specific fan affected.
The average speed for all fans is displayed below the Fan box.
20
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing Chassis Temperature Status
VIEWING CHASSIS
TEMPERATURE
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
The Temperature box indicates the temperature status of the chassis.
A green tick indicates normal operation.
A red cross indicates the ambient chassis temperature has risen above the
high temperature threshold.
The chassis temperature is displayed below the Temperature box.
VIEWING CHASSIS
POWER SUPPLY
STATUS
Procedure
1
Select Status.
2
Locate the Status Map section.
The PSU box indicates the operational status of the chassis power supply
unit.
A green tick indicates normal operation.
A red cross indicates an error in at least one of the power supply units.
Viewing SCOPIA Elite MCU Status Information
21
Viewing SCOPIA Elite MCU Resource Usage
VIEWING SCOPIA
ELITE MCU
RESOURCE USAGE
Procedure
1
Select Status.
2
Locate the Status Map section.
The CPU box indicates the percentage of SCOPIA Elite MCU resources
currently occupied.
VIEWING CURRENT
USERS
Procedure
1
Select Status.
2
Locate the Logged users section.
A list displays all of the users currently logged in to the SCOPIA Elite
MCU.
VIEWING SYSTEM
VERSION
INFORMATION
Procedure
22
1
Select Status.
2
Locate the Product Information section to view software version, serial
number and MAC address information.
SCOPIA Elite MCU 5100 Series MCU User Guide
4
CONFIGURING THE SCOPIA ELITE
MCU ENVIRONMENT
Setting the User Interface Language on page 23
Setting the SCOPIA Elite MCU Identifier on page 24
Setting the Time and Date on the SCOPIA Elite MCU on page 25
Changing Address Settings on page 25
Configuring Security for the SCOPIA Elite MCU on page 26
Creating and Importing a Web Server Certificate on page 27
How to Manage SNMP Trap Servers on page 27
Configuring and Viewing Quality of Service on page 29
SETTING THE USER
INTERFACE
LANGUAGE
You can configure the language that the MCU supports. Table 4-1 lists the
languages that the MCU supports.
Note To view Chinese or Japanese fonts properly in the Administrator interface,
the computer on which the web browser is running must support the relevant
languages. On a Microsoft Windows operating system, you can set the default
language in Control Panel > Regional and Language Options.
Configuring the SCOPIA Elite MCU Environment
23
Setting the SCOPIA Elite MCU Identifier
Table 4-1
Supported Languages in the MCU Interface
Language
Administrator
Interface
Conference
Control Interface
Text Overlay on
Conference
Video
English
*
*
*
Chinese (simplified) *
*
*
Japanese
*
*
*
Portuguese
*
*
Spanish
*
*
Russian
*
*
Procedure
1
Select Configuration in the MCU user interface.
2
Select Setup.
3
Locate the Basics section.
4
Select a language in the Default user interface language field.
5
Select Apply.
Note You set the text overlay language at Configuration > Customization.
For more information, see the Setting a Text Overlay Language on page v.
SETTING THE
SCOPIA ELITE
MCU IDENTIFIER
You can set the MCU identifier. This identifies the MCU in the following
situations:
During gatekeeper/SIP registration.
When inviting endpoints into a conference.
Procedure
24
1
Select Configuration.
2
Select Setup.
SCOPIA Elite MCU 5100 Series MCU User Guide
Setting the Time and Date on the SCOPIA Elite MCU
3
Locate the Basics section.
4
Enter an identifier in the MCU Identifier field (up to a maximum of 32
characters). For example, “London office.”
5
Select Apply.
SETTING THE TIME
AND DATE ON THE
SCOPIA ELITE
MCU
Procedure
CHANGING
ADDRESS
SETTINGS
1
Select Configuration.
2
Select Setup.
3
Locate the Basics section.
4
(Optional) Select Set manually in the Date and time section.
5
Select Get local time or click the calendar icon and set the required time
settings.
6
(Optional) Select Set NTP server to synchronize the time with a
network server clock.
7
Enter the IP address of the required NTP server.
8
Select a time zone.
9
Select Apply.
You can change IP address information, DNS information and Ethernet port
speed and duplex settings for the MCU .
Procedure
1
Select Configuration.
2
Select Setup.
3
Locate the Network section.
Configuring the SCOPIA Elite MCU Environment
25
Configuring Security for the SCOPIA Elite MCU
4
5
6
Perform any of these steps to change an IP address setting:
a
Enter the IP addresses you want to assign to the MCU in the
Primary IP address and Secondary IP address fields.
b
Enter the IP address of the router you want either MCU to use in the
Router IP field.
c
Enter the subnet mask you want to the MCU to use in the Subnet
Mask field.
To change or add DNS information, do the following steps:
a
Enter the alias you want to assign to the current MCU in the DNS
suffix field.
b
Enter the IP address of the primary DNS server that you want the
MCU to use in the DNS server1 field.
c
Enter the IP address of the back-up DNS server that you want the
MCU to use in the DNS server2 field.
Select the ethernet port and duplex speed value you want to set in the
Port settings field.
Note We recommend to set the Port settings option to Auto. Make sure the
directly connected switch is configured with the same settings.
7
CONFIGURING
SECURITY FOR THE
SCOPIA ELITE
MCU
Select Apply.
You can configure the access that external programs have to the MCU. These
external programs include Telnet, Simple Network Management Protocol
(SNMP), File Transfer Protocol (FTP) and ICMP (Internet Control Message
Protocol or “ping”).
Procedure
26
1
Select Configuration.
2
Select Setup.
3
Locate the Security section.
4
Select the access level you want the MCU to support from the Security
mode field.
SCOPIA Elite MCU 5100 Series MCU User Guide
Creating and Importing a Web Server Certificate
Standard—Allows SNMP, Telnet, FTP, and ICMP to access the
MCU.
High (no Telnet or FTP)—Allows access to the MCU only through
SNMP and ICMP.
Maximum (no Telnet, FTP, SNMP, or ICMP)—Disallows external
programs to access the MCU.
5
Select Apply.
CREATING AND
IMPORTING A WEB
SERVER
CERTIFICATE
Procedure
HOW TO MANAGE
SNMP TRAP
SERVERS
1
Select Configuration.
2
Select Setup.
3
Locate the Security section.
4
Select Manage to create a web server certificate with the wizard, select
Import to import an existing certificate, or select Export to save an
existing certificate to a file.
5
Select Enable HTTPS.
6
Select Apply.
Viewing SNMP Trap Servers on page 28
Configuring SNMP Trap Servers on page 28
Modifying SNMP Trap Servers on page 28
Deleting SNMP Trap Servers on page 29
Configuring the SCOPIA Elite MCU Environment
27
How to Manage SNMP Trap Servers
VIEWING SNMP
TRAP SERVERS
Procedure
CONFIGURING SNMP
TRAP SERVERS
1
Select Configuration.
2
Select Setup.
3
Locate the Trap servers section to view all configured SNMP trap
servers to which the MCU sends SNMP traps.
You can specify the IP address and port number for multiple SNMP trap servers
to which the MCU sends SNMP traps.
Procedure
1
Select Configuration.
2
Select Setup.
3
Locate the Trap servers section.
4
Select Add new server... .
5
Enter the IP address and port for the SNMP trap server.
The default port for SNMP servers is 162.
6
Select Apply to save your settings.
MODIFYING SNMP
TRAP SERVERS
Procedure
28
1
Select Configuration.
2
Select Setup.
3
Locate the Trap servers section.
4
Select the button in the Review column for the server you want to
modify.
5
Modify the required settings.
6
Select Apply to save your settings.
SCOPIA Elite MCU 5100 Series MCU User Guide
Configuring and Viewing Quality of Service
DELETING SNMP
TRAP SERVERS
Procedure
CONFIGURING AND
VIEWING QUALITY
OF SERVICE
1
Select Configuration.
2
Select Setup.
3
Locate the Trap servers section.
4
Select the button in the Review column for the server you want to
delete.
5
Select Delete.
6
Select Yes to confirm the deletion.
You can assign a Quality of Service (QoS) priority level to video and voice calls
using either pre-configured system settings or by creating your own settings.
QoS settings involve configuring the MCU to add a QoS DiffServ Code Point
value in the IP header of outbound packets. Routers on the network that support
QoS can give preferential treatment for bandwidth, latency and jitter to such
coded packets and facilitate the efficient transmission of packets. You can set
QoS parameters on the MCU for voice calls, video calls or both.
Procedure
1
Select Configuration.
2
Select Setup.
3
Locate the QoS section.
4
Select Enable QoS support.
5
Set the required priority value for each media type by selecting one of
these options:
Default—The system assigns the recommended default priority
values for each media type.
Custom—The system assigns specified values for each media type.
6
If you select Custom, set the values manually, where a higher number
represents a higher priority. The mximum value is 63. The fields can be
customized as follows:
Configuring the SCOPIA Elite MCU Environment
29
Configuring and Viewing Quality of Service
Enter an integer in the Control field of the Control section, to
represent the priority given to signalling packets such as SIP or
H323. Change this value to influence handshakes at the start of a call
while a connection is established.
Enter an integer in the Voice priority field of the Video calls
section, to represent the priority given to audio signals of video calls.
Enter an integer in the Video priority field of the Video calls
section, to represent the priority given to the video image signals of
video calls.
Enter an integer in the Data priority field of the Video calls section,
to represent the priority given to the other data transmitted during
video calls, such as chat or presentations.
Enter an integer in the Voice priority field of the Audio calls
section, to represent the priority given to the audio signals during
calls with no video.
7
30
Select Apply.
SCOPIA Elite MCU 5100 Series MCU User Guide
5
CONFIGURING PROTOCOLS FOR THE
SCOPIA ELITE MCU
Configuring H.323 Gatekeeper Protocol Settings on page 31
Configuring SIP Proxy Settings on page 32
CONFIGURING
H.323
GATEKEEPER
PROTOCOL
SETTINGS
You can configure the protocol settings of an H.323 gatekeeper to set how the
SCOPIA Elite MCU and the gatekeeper interact.
Note
Changing gatekeeper settings does not reset the SCOPIA Elite MCU
unit, but might disconnect active calls.
You do need to reset the SCOPIA Elite MCU unit to disable support for
the H.323 protocol.
Procedure
1
Select Configuration.
2
Select Protocols.
3
Locate the H.323 section.
4
Select H.323 to enable the SCOPIA Elite MCU to operate with the
H.323 protocol.
Configuring Protocols for the SCOPIA Elite MCU
31
Configuring SIP Proxy Settings
5
Enter the IP address and port number for the gatekeeper.
The default port is 1719.
6
CONFIGURING SIP
PROXY SETTINGS
Select Apply.
You can configure settings for SIP registrar profiles which set how the SCOPIA
Elite MCU and the registrar interact.
Procedure
1
Select Configuration.
2
Select Protocols.
3
Locate the SIP section.
4
Select SIP to enable SCOPIA Elite MCU communication with the SIP
proxy.
5
Enter the SIP domain of the SCOPIA Elite MCU in the Default SIP
domain field as defined in the SIP server.
An example of a SIP domain is company.com.
6
Select Locate automatically to instruct the SCOPIA Elite MCU to
automatically locate one of the SIP proxy servers that are present in the
domain,
or
Select Specify and enter the following:
An IP address or host name of the SIP proxy, for example
proxy.company.com.
The communication port number of the SIP proxy address. The
default port is 5060.
The transport connection type for sending messages to the SIP proxy
according to the type supported by the SIP proxy—UDP or TCP.
This field is mandatory. The default is UDP.
Note The Locate automatically option works only if you have configured a
valid IP address at Configuration > Setup > Network > DNS server1 or DNS
server2.
32
SCOPIA Elite MCU 5100 Series MCU User Guide
Configuring SIP Proxy Settings
7
Select Use registrar to instruct the SCOPIA Elite MCU to register with
a SIP registrar and to send service information to the registrar.
8
Enter the following information:
The IP address or the host name of the SIP registrar in the IP
address field.
This field is mandatory.
The communication port number of the SIP registrar address.
The transport connection type for sending registration requests to
the registrar according to the type supported by the SIP registrar—
UDP or TCP.
This field is mandatory. The default is UDP.
9
10
Select More.
Enter the number of the signaling port on which the SCOPIA Elite
MCU communicates with the SIP proxy.
The default is 5060.
11
Select Use proxy digest authentication to enable SCOPIA Elite MCU
authentication with a SIP proxy server using user name and password.
Authentication is performed as defined in RFC 2617. This field is
disabled by default.
Enter the SCOPIA Elite MCU user name and password. They must
match those defined on the SIP proxy server.
12
Select Use registrar digest authentication to enable SCOPIA Elite
MCU authentication with a SIP registrar using user name and password.
Authentication is performed as defined in RFC 2617. This field is
disabled by default.
Enter the SCOPIA Elite MCU user name and password. They must
match those defined on the SIP proxy server.
13
Select Use ‘Empty Invite’ when sending Invite messages to
endpoints to enable the remote endpoint to indicate preferred audio and
video channels.
14
Select Apply.
Configuring Protocols for the SCOPIA Elite MCU
33
Configuring SIP Proxy Settings
34
SCOPIA Elite MCU 5100 Series MCU User Guide
6
CONFIGURING CONFERENCE
MANAGEMENT SETTINGS FOR THE
SCOPIA ELITE MCU
Dialing Directly to the SCOPIA Elite MCU on page 35
Defining Conference Creation Options on page 36
Defining Ad Hoc Conference Termination Options on page 37
Configuring Dynamic SCOPIA Elite MCU Layouts on page 37
How to Manage Services on the SCOPIA Elite MCU on page 38
How to Customize Services on page 40
DIALING DIRECTLY
TO THE SCOPIA
ELITE MCU
You can allow users to dial directly to the MCU IP address via the
“auto-attendant” mechanism without the need to register to an H.323 gatekeeper
or SIP registrar.
Users specify the conference they want to create or join via the MCU IVR.
If the MCU is already registered to an H.323 gatekeeper or SIP registrar, you can
still allow users to access the auto-attendant mechanism by specifying an
auto-attendant number which is registered with the appropriate H.323 gatekeeper
or SIP registrar. Any call that the MCU cannot route to a valid conference is sent
to the auto-attendant.
Configuring Conference Management Settings for the SCOPIA Elite MCU
35
Defining Conference Creation Options
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Conference Control section.
4
Select Enable auto attendant.
5
Enter an auto-attendant number.
Use this option if the MCU is already registered to an H.323 gatekeeper
or SIP registrar.
DEFINING
CONFERENCE
CREATION OPTIONS
6
(Optional) Select Prompt for conference PIN during conference
creation if you want the MCU to prompt users for a PIN when
accessing a conference using this auto-attendant number.
7
Select Apply.
You can determine how participants are allowed to create a conference.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Conference Control section.
4
Select More.
5
Select a method by which users can create conferences in the Users can
create conference using field.
Scheduler only—Enables conference creation only using a
conference scheduling application
Scheduler, Web and Control API—Enables conference creation
using a conference scheduling application, the Conference Control
interface, or an external application that uses the MCU API.
Scheduler, Web and Control API and Dial-in (default)—Enables all
the conference creation methods listed above, as well as dial-in for
ad-hoc conference creation.
6
36
Select Apply.
SCOPIA Elite MCU 5100 Series MCU User Guide
Defining Ad Hoc Conference Termination Options
DEFINING AD HOC
CONFERENCE
TERMINATION
OPTIONS
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Conference Control section.
4
Select More.
5
Select a method through which dial-in (ad hoc) conferences terminate in
the Terminate ad hoc conference when field.
Last participant leaves—The conference terminates when the last
participant leaves the conference.
Conference creator leaves—The conference terminates when the
conference creator leaves the conference.
6
CONFIGURING
DYNAMIC SCOPIA
ELITE MCU
LAYOUTS
Select Apply.
You can define dynamic meeting layouts for video callers. A dynamic meeting
layout changes automatically as participants join or leave the meeting.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Conference Control section.
4
Select More.
5
Select a set of dynamic layouts from the Select a set of dynamic
layouts for all services field.
Enlarged main view—Selects a set of layouts in which the main
video frame is the largest frame in the display.
Same-sized view—Selects a set of layouts in which all video frames
are the same size.
Configuring Conference Management Settings for the SCOPIA Elite MCU
37
How to Manage Services on the SCOPIA Elite MCU
Customized set—Enables you to create your own set from the
available layouts.
You can change the layouts included in your customized set via the
Change link.
6
HOW TO MANAGE
SERVICES ON THE
SCOPIA ELITE
MCU
SERVICES OVERVIEW
Select Apply.
Services Overview on page 38
Creating a New Service on page 38
Configuring the Auto Attendant Service on page 39
Deleting a Service on page 40
A service can be regarded as a conference template. A service is the mechanism
that defines the qualities and capabilities of a conference. A service is identified
by its prefix. The service prefix number is incorporated into the conference ID to
specify the service for the conference. A description of the service indicates the
main attributes of the service or the target use for the service.
The MCU comes with a single predefined default service (with prefix number
71). The predefined service is factory tuned to be suitable in most cases for audio
and video calls. We recommend starting with this service and modifying it as
necessary to suit your needs.
CREATING A NEW
SERVICE
A new service has default settings which are suitable for most conferences and
usually no further configuration is needed.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Select Add new service.
5
Enter a prefix for the service and a description of the service in free text.
Note The service prefix is used as part of the dialing plan of your enterprise.
Ensure that the prefix does not conflict with other prefixes used in your
network.
38
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Manage Services on the SCOPIA Elite MCU
6
(Optional) Select Audio only to force the conference to be audio-only.
7
(Optional) Select Display welcome screen and enter your text in the
welcome screen window.
8
(Optional) Enter the string $DESC to display the conference description
in the welcome screen.
You define the conference description in the Conference Control web
user interface at Create Conference > Conference Description.
If you do not define a conference description, the $DESC string displays
the conference ID by default.
9
Select the Max call rate (default is 2048 Kbps).
10
Select Switched Video to bypass signal processing, resulting in the
display of a single endpoint only. This option requires both ends to be
using the same resolution and codec.
11
(Optional) Enter the string $ID to display the conference ID in the
welcome screen.
12
Select Apply.
CONFIGURING THE
AUTO ATTENDANT
SERVICE
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Select Review for the service you want to use as the Auto attendant
service.
5
Select the Set as Auto attendant service link.
6
Select OK.
Configuring Conference Management Settings for the SCOPIA Elite MCU
39
How to Customize Services
DELETING A SERVICE
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Select the arrow in the Review column for the service that you want to
delete.
5
Select Delete.
6
Select Yes in the message that appears.
The service is removed from the services list.
HOW TO
CUSTOMIZE
SERVICES
Configuring the Default Layout on page 40
Enabling Personal Layouts on page 41
Displaying Participant Names on page 41
Configuring Presentation View on page 42
Configuring Encryption Support on page 43
Muting Participants on Joining a Conference on page 44
Automatically Reconnecting Conference Participants on page 44
Configuring PIN Settings on page 45
CONFIGURING THE
DEFAULT LAYOUT
Procedure
40
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Customize Services
6
7
8
ENABLING
PERSONAL LAYOUTS
Perform these steps to enable the conference layout to change
automatically as participants join or leave:
a
Select Dynamically adjusted.
b
Select the maximum number of participants to which the conference
layout expands from the Max displayed streams field.
c
Select OK.
Perform these steps to define a fixed layout for the conference:
a
Select Static to define a fixed layout for the conference.
b
Select Select.
c
Select the required layout and select OK.
d
Select OK again.
Select Apply.
System administrators can enable conference participants to create a personalized
layout during a conference. Personalized layouts do not affect the layouts of any
other conference participant. When this feature is disabled, neither the operator
nor the participant can create or control personal layouts in conferences that use
this service.
Procedure
DISPLAYING
PARTICIPANT NAMES
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Enable personal layout.
7
Select OK.
8
Select Apply.
System administrators can enable conference participants with Moderator-level
access to display a participant’s name at the bottom of each sub-frame when the
conference starts.
Configuring Conference Management Settings for the SCOPIA Elite MCU
41
How to Customize Services
This feature is enabled by default.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Display participants names.
7
(Optional) Select Constantly to display the participant name
continuously.
8
(Optional) Select On location changes for and an interval in seconds to
continue to display the participant name after the location of the
participant video frame changes during a conference.
9
Select OK.
10
CONFIGURING
PRESENTATION VIEW
Select Apply.
You can configure a service to support presentation view (H.239).
Procedure
42
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Enable presentation view and a presentation video codec.
7
Select OK.
8
Select Apply.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Customize Services
CONFIGURING
ENCRYPTION
SUPPORT
The MCU supports encrypted calls over IP networks. You can configure the
service to be encrypted and the encryption mode required.
The encryption conforms to the H.235 standard and supports the AES encryption
algorithm with an encryption key of 128 bits.
Encryption on the MCU can operate in one of the following modes:
Disabled—No encryption. The supported capability for this mode is
Priority 1: no encryption.
Best effort—This mode implements a “best effort” encryption algorithm.
If an endpoint supports encryption, it connects with encryption. If not, it
connects without encryption. The supported capabilities for this mode
are AES 128 keys of lengths 512 bits or 1024 bits:
Priority 1: AES 128
Priority 2: No encryption
Strong encryption required—This mode only allows AES 128 encrypted
calls. Endpoints that do not support AES 128 are not allowed to connect.
The supported capability for this mode is AES 128 keys of 1024 bits.
These channels support encryption:
Audio channel
Video channel
Far End Camera Control (FECC)
Note All channels (audio, video, FECC, incoming, and outgoing) on the same
call must have the same encryption levels. If the encryption on all channels cannot
be achieved, the call disconnects.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Encryption.
7
Select the type of encryption from the Encryption mode field.
Configuring Conference Management Settings for the SCOPIA Elite MCU
43
How to Customize Services
Best effort
Strong encryption required
8
Select OK.
9
Select Apply.
MUTING
PARTICIPANTS ON
JOINING A
CONFERENCE
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Auto mute joining participant to instruct the MCU to initially
mute all participants joining the conference.
Once the conference begins, the conference Moderator can unmute
selected participants. This is useful for lectures.
AUTOMATICALLY
RECONNECTING
CONFERENCE
PARTICIPANTS
44
7
(Optional) Deselect Auto mute first joining participant to instruct the
MCU to initially mute all conference participants except the first
participant that joins the conference.
8
Select OK.
9
Select Apply.
You can instruct the MCU to automatically call disconnected terminals to attempt
a reconnection.
The MCU attempts reconnection three times.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Customize Services
Procedure
CONFIGURING PIN
SETTINGS
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Automatically reconnect dropped participants.
7
Select OK.
8
Select Apply.
You can define a policy for the use of PINs for accessing a conference.
PINs can contain up to 32 characters.
Procedure
1
Select Configuration.
2
Select Conferences.
3
Locate the Services list section.
4
Locate the service that you want to modify in the Services list section or
select Add new service.
5
Select More.
6
Select Force conference PIN protection if you want the user to enter a
PIN when creating or entering a conference using this service.
7
Select Ask for conference PIN on invite if you want invitees to enter a
PIN when they join a conference.
Leave deselected if you want only dial-in participants to enter the
conference PIN.
8
Select OK.
9
Select Apply.
Configuring Conference Management Settings for the SCOPIA Elite MCU
45
How to Customize Services
46
SCOPIA Elite MCU 5100 Series MCU User Guide
7
CONFIGURING INTERACTIVE RESPONSE
MESSAGES FOR THE SCOPIA ELITE
MCU
Setting a Text Overlay Language on page 47
How to Manage Audio Messages on page 47
SETTING A TEXT
OVERLAY
LANGUAGE
Procedure
1
Select Configuration.
2
Select Customization.
3
Locate the Video display messages section.
4
Select the required language.
Set to English by default.
5
HOW TO MANAGE
AUDIO MESSAGES
Select Apply.
Saving All Audio Messages on page 48
Uploading Individual Audio Messages on page 48
Configuring Interactive Response Messages for the SCOPIA Elite MCU
47
How to Manage Audio Messages
Uploading Audio Messages on page 49
Available MCU Messages on page 49
SAVING ALL AUDIO
MESSAGES
You can save all audio messages currently in use on the MCU and download
them to your computer in a single zip file.
Procedure
UPLOADING
INDIVIDUAL AUDIO
MESSAGES
1
Select Configuration.
2
Select Customization.
3
Locate the Audio messages section.
4
Select Save next to the Save messages pack file field to save the zip file
containing the audio messages to a specified location on your computer.
You can upload individual audio messages from your computer to the MCU.
Files must be in the following formats:
.wav file
G.711 (CCITT)
µ-Law
8-bit
Sampling rate 8 kHz
Mono
Procedure
48
1
Select Configuration.
2
Select Customization.
3
Locate the Audio messages section.
4
Locate the Message files section.
5
Locate the audio message that you want to save.
6
Select the arrow in the Review column.
7
Select Browse.
8
Navigate to the file that you want to save and select Save.
9
Select Apply.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Manage Audio Messages
UPLOADING AUDIO
MESSAGES
You can upload audio message packs from your computer to the MCU.
Files must be in the following formats:
.wav file
G.711 (CCITT)
µ-Law
8-bit
Sampling rate 8 kHz
Mono
Note The maximum file size is 3Mb.
Procedure
AVAILABLE MCU
MESSAGES
1
Select Configuration.
2
Select Customization.
3
Locate the Audio messages section.
4
Locate the Messages pack section.
5
Select Browse in the Update messages pack file field and navigate to
the message pack file that you want to upload.
6
Select Open.
7
Select Apply.
Table 7-1
MCU Audio Messages
Message
Name
Recorded Message
Connected
indication
Sound
Displayed
Message
Playe
d for
…
Played
when …
Single a participant
particip first connects
ant
to a meeting
Configuring Interactive Response Messages for the SCOPIA Elite MCU
49
How to Manage Audio Messages
Message
Name
Recorded Message
Displayed
Message
Playe
d for
…
Enter
meeting
PIN
Thank you for attending the
meeting. Enter the meeting
PIN followed by the pound
sign.
Enter PIN code
Single a participant
particip connects to a
ant
PIN-protected
meeting
(played after
the Connected
indication
sound)
Wrong
Incorrect PIN. Disconnecting. Incorrect PIN
Single
PIN,
code.
particip
disconnecti
Disconnecting… ant
ng
Wrong
Incorrect PIN. Enter the
PIN, enter correct PIN followed by the
a valid one. pound sign.
First
participant
in meeting
50
Thank you for attending the
meeting. You are the first
participant. Please hold.
SCOPIA Elite MCU 5100 Series MCU User Guide
Incorrect PIN
code. Enter PIN
code.
Played
when …
a participant
tries to join a
PIN-protected
meeting after
entering the
wrong PIN
three times in
a row
Single a participant
particip tries to join a
PIN-protected
ant
meeting after
entering the
wrong PIN
(less than
three times in
a row)
Single the first
particip participant
ant
joins the
meeting (after
the Connected
Indication and
the Enter
meeting PIN
messages)
How to Manage Audio Messages
Message
Name
Recorded Message
Displayed
Message
Playe
d for
…
Played
when …
First
participant
and
moderator
Thank you for attending the
meeting. You are the first
participant. You have
moderation privileges.
Single the first
particip participant
ant
joined the
meeting using
the moderator
PIN instead of
the meeting
PIN
New
participant
joined
Tone
All
a new
particip participant
ants
has joined the
meeting
Participant
left
Tone
All
a participant
particip has left the
ants
meeting
Success
indication
Tone
Single a DTMF
particip command has
ant
succeeded
Enter party To dial out, please dial the
number
number of the party you wish
to invite to the meeting,
followed by the pound sign.
Single you are in
particip invite mode
ant
(after dialing
*8 via DTMF)
and you do
not dial any
number for a
period of time
Error
indication
Single a DTMF
particip command has
ant
failed
Tone
Configuring Interactive Response Messages for the SCOPIA Elite MCU
51
How to Manage Audio Messages
52
Message
Name
Recorded Message
Moderator
privileges
required
This action requires
moderator privileges.
Single you perform a
particip DTMF
ant
command that
requires
moderator
privileges
without first
becoming a
moderator
Another
moderator
exists
Another participant is already
moderating the meeting.
Single you try to
particip become the
ant
moderator via
DTMF, but
there is
already
another
moderator for
the meeting
Meeting
control
menu
To return to the meeting –
press pound. To become the
moderator – press 1. To mute
or unmute your line – press 2.
To control the volume of your
line – press 3. To show or
hide participants’ names press 4.
Single you are in
particip DTMF
ant
command
mode (after
dialing * or **
via DTMF)
and you do
not enter any
command for
a period of
time
SCOPIA Elite MCU 5100 Series MCU User Guide
Displayed
Message
Playe
d for
…
Played
when …
How to Manage Audio Messages
Message
Name
Recorded Message
Displayed
Message
Playe
d for
…
Played
when …
Meeting
control
menu
(personal
layout
disabled)
To return to the meeting press pound. To become the
moderator - press 1. To mute
or unmute your line - press 2.
To control the volume of your
line - press 3.
Single you are in
particip DTMF
ant
command
mode (after
dialing * or **
via DTMF)
and you do
not enter any
command for
a period of
time
Enter
moderator
PIN
Enter the moderator PIN
followed by the pound sign.
Single you try to
particip become the
ant
moderator via
DTMF and a
moderator
PIN is defined
Moderator
menu
To return to the meeting press pound. To stop
moderating - press 1. To mute
or unmute your line - press 2.
To control the volume of your
line - press 3. To show or hide
participants’ names - press 4.
To terminate the meeting press 5. To change the main
video layout - press 6. To
block admission to the
meeting - press 7. To dial out
- press 8. To mute/unmute all
lines except yourself - press
9.
Single you are in
particip DTMF
ant
moderator
mode (i.e.
after
becoming the
moderator via
DTMF) and
you do not
enter any
command for
a period of
time
Configuring Interactive Response Messages for the SCOPIA Elite MCU
53
How to Manage Audio Messages
Message
Name
Recorded Message
Moderator
menu
(blocked
meeting)
To return to the meeting press pound. To stop
moderating - press 1. To mute
or unmute your line - press 2.
To control the volume of your
line - press 3. To show or hide
participants’ names - press 4.
To terminate the meeting press 5. To change the main
video layout - press 6. To
allow admission to the
meeting - press 7. To dial out
- press 8. To mute/unmute all
lines except yourself - press
9.
Playe
d for
…
Played
when …
Single you are in
particip DTMF
ant
moderator
mode (i.e.
after
becoming the
moderator via
DTMF) in a
meeting
whose
admission is
blocked and
you do not
enter any
command for
a period of
time
Join
You have joined a
sub-confere sub-conference.
nce
Single a participant
particip joins a
ant
sub-conferenc
e
Leave
You have left the
sub-confere sub-conference.
nce
Single a participant
particip leaves a
ant
sub-conferenc
e
Reserved
For future use
Reserved
For future use
Meeting
The meeting is about to
terminating terminate.
54
Displayed
Message
SCOPIA Elite MCU 5100 Series MCU User Guide
All
a meeting is
particip about to
ants
terminate
How to Manage Audio Messages
Message
Name
Recorded Message
Displayed
Message
Playe
d for
…
Played
when …
Organizer
not yet
joined
Please wait for the meeting
moderator.
Single you join a
particip meeting in a
ant
waiting room
mode before
the moderator
has joined
Organizer
joined,
meeting
starts
The meeting will now begin.
All
the moderator
particip joins a
ants
meeting in
waiting room
mode
Organizer
left,
meeting
paused
You have been moved to the
waiting room, please wait.
All
the moderator
particip leaves a
ants
meeting in
waiting room
mode
Organizer
back,
meeting
resumed
The meeting will now
resume.
All
the moderator
particip returns to a
ants
meeting in
waiting room
mode
Wrong
moderator
PIN
You have entered an incorrect
moderator PIN.
Single you have
particip entered the
ant
wrong
moderator
PIN
You are the You are now the moderator.
moderator
Single you have
particip become the
ant
moderator of
the meeting
via DTMF
Muted
Single you mute
particip yourself via
ant
DTMF
Muted
Configuring Interactive Response Messages for the SCOPIA Elite MCU
55
How to Manage Audio Messages
Message
Name
Recorded Message
Unmuted
Unmuted
Single you unmute
particip yourself via
ant
DTMF
Volume
control
menu
To decrease the volume, press
zero. To increase, press one.
Single you are in
particip volume
ant
control mode
(after dialing
*3 via DTMF)
and you do
not enter any
command for
a period of
time
Meeting
admission
blocked
Admission to the meeting is
now blocked.
Single you block
particip admission to
the meeting
ant
via DTMF
Meeting
admission
allowed
Admission to the meeting is
now allowed.
Single you allow
particip admission to
ant
the meeting
via DTMF
Dialing
Dialing.
Single you invite a
particip participant via
ant
DTMF
Invalid
input
Invalid input.
Single you press an
particip invalid key
ant
during a
DTMF
command
Stopped
You are no longer the
moderating meeting moderator.
56
SCOPIA Elite MCU 5100 Series MCU User Guide
Displayed
Message
Playe
d for
…
Played
when …
Single you have
particip stopped
ant
moderating
the meeting
via DTMF
How to Manage Audio Messages
Message
Name
Recorded Message
Change
layout
menu
Change layout. Please enter
the number of participants to
be seen on the screen or press
zero for automatic layout.
Displayed
Message
Playe
d for
…
Played
when …
Single you are in
particip change layout
ant
mode (after
dialing *6 via
DTMF) and
you do not
enter any
command for
a period of
time
Mute/
To mute all participants
Unmute All except yourself, press zero.
menu
To un-mute all participants,
press 1.
Single you are in
particip mute/unmute
ant
all mode
(after dialing
*9 via DTMF)
and you do
not enter any
command for
a period of
time
All muted
All participants are now
muted.
Single you mute all
particip participants
ant
via DTMF
All
unmuted
All participants are now
unmuted.
Single you unmute
particip all
ant
participants
via DTMF
Thank you for calling. To
create a new meeting or join
by ID, press nine. To select a
meeting from the list, press
the entry number.
Single you dial the
particip MCU Auto
ant
Attendant
(with video)
Silent
Meeting
selection
Configuring Interactive Response Messages for the SCOPIA Elite MCU
57
How to Manage Audio Messages
Message
Name
Recorded Message
Enter
Enter the meeting ID
meeting ID followed by the pound sign.
58
Displayed
Message
Playe
d for
…
Played
when …
Enter meeting ID Single you choose to
particip create or join
ant
a meeting by
ID during an
Auto
Attendant
session, or
when you dial
the MCU
Auto
Attendant
with audio
only
Invalid
You have entered an incorrect The meeting ID
meeting ID meeting ID.
is invalid.
Single you enter an
particip invalid
ant
meeting ID
during an
Auto
Attendant
session
Create
meeting
PIN
Single you choose to
particip create a new
ant
meeting
during an
Auto
Attendant
session
To create a PIN code to
protect this meeting, enter a
PIN code followed by the
pound sign. Enter only the
pound sign if you do not want
PIN protection.
SCOPIA Elite MCU 5100 Series MCU User Guide
Creating a new
meeting
Enter PIN code
(optional)
How to Manage Audio Messages
Message
Name
Recorded Message
Displayed
Message
Playe
d for
…
Create
meeting
failed
Failed to create a meeting.
Failed to create a Single
meeting –
particip
[reason].
ant
To join an
existing meeting
enter meeting ID
Reason is one of:
No
resour
ces
Not
allowe
d
Other
When the reason
is “other”, no
reason is
displayed.
Create
meeting –
invalid PIN
code
You have entered an invalid
PIN. Enter a valid PIN using
digits only followed by the
pound sign.
The PIN code is
invalid.
Enter valid PIN
code.
Played
when …
in Auto
Attendant
session, a
meeting
creation fails.
Possible
reasons:
No
resources—
MCU is out of
resources
Not
allowed—
MCU is
configured to
disallow
meeting
creation by
dial-in.
Single in an Auto
particip Attendant
ant
session, when
creating a new
meeting and
entering an
invalid
meeting PIN
code (PIN
code should
be digits only)
Configuring Interactive Response Messages for the SCOPIA Elite MCU
59
How to Manage Audio Messages
Message
Name
Recorded Message
Failed to
Failed to connect to the
connect to meeting. Disconnecting.
the meeting
60
Displayed
Message
Playe
d for
…
Failed to connect Single
to the meeting – particip
[reason].
ant
Reason is one of:
No
endpoi
nt
suppor
t
Other
When the reason
is “other”, no
reason is
displayed.
Played
when …
in an Auto
Attendant
session, after
user has
selected a
meeting,
when the
transfer to the
selected
meeting fails
Invalid
You have entered an incorrect
meeting ID meeting ID. Please enter your
- try again meeting ID followed by the
pound sign.
Single in an Auto
particip Attendant
ant
session, after
user has
entered an
invalid
meeting ID
Create
meeting
failed reenter
meeting
Failed to create a meeting. To
join an existing meeting,
enter your meeting ID
followed by the pound sign.
Single in an Auto
particip Attendant
ant
session, after
meeting
creation has
failed (audio
only caller)
Meeting
ends in 10
min
The meeting is about to end
in less than ten minutes.
SCOPIA Elite MCU 5100 Series MCU User Guide
in a scheduled
conference,
10 minutes
before the
meeting is
about to end
How to Manage Audio Messages
Message
Name
Recorded Message
Meeting
ends in 5
min
The meeting is about to end
in less than five minutes.
in a scheduled
conference, 5
minutes
before the
meeting is
about to end
Meeting
ends in 2
min
The meeting is about to end
in less than two minutes.
in a scheduled
conference, 2
minutes
before the
meeting is
about to end
Meeting
end in 1
min
The meeting is about to end
in less than one minute.
in a scheduled
conference, 1
minute before
the meeting is
about to end
Disconnect Disconnecting
ing
Displayed
Message
Playe
d for
…
Played
when …
in an
auto-attendant
session, when
the user is
expected to
enter an input,
no input has
been detected
and the user is
being
disconnected
from the
session
Configuring Interactive Response Messages for the SCOPIA Elite MCU
61
How to Manage Audio Messages
Message
Name
Recorded Message
No Input
from user
I did not hear your entry.
in an
auto-attendant
session, when
the user is
expected to
enter an input
and no input
has been
detected
No video
resources,
connected
as audio
only
You are connected with audio
only due to resource
limitations. Please contact
your system administrator if
needed.
there are no
video
resources and
the participant
connected
using audio
only
Terminatio
n due to
failure
The meeting is about to
terminate due to a temporary
failure. Please redial the
meeting ID and report the
incident to your system
administrator.
in a scheduled
conference,
when a failure
has ocurred
and the
meeting is
terminated
Meeting
The meeting has been
extended
automatically extended.
automatical
ly
62
SCOPIA Elite MCU 5100 Series MCU User Guide
Displayed
Message
Playe
d for
…
Played
when …
in a scheduled
conference,
when the
meeting has
been
automatically
extended
How to Manage Audio Messages
Message
Name
Recorded Message
Meeting
extended
by
moderator
The meeting has been
extended by the moderator.
Please hold Thank you, please hold.
Displayed
Message
Playe
d for
…
Played
when …
in a scheduled
conference,
when the
meeting has
been extended
by the
moderator
in an
auto-attendant
session, when
the user is
being
transferred to
the chosen
conference
Configuring Interactive Response Messages for the SCOPIA Elite MCU
63
How to Manage Audio Messages
64
SCOPIA Elite MCU 5100 Series MCU User Guide
8
MANAGING SCOPIA ELITE MCU
EVENTS
Available MCU Events on page 65
Viewing the Events Log on page 71
Viewing the Alarms Log on page 72
Viewing Security Events on page 72
Setting Event Security Levels on page 72
Sending a Trap on a Specified Event on page 73
Viewing Event Descriptions on page 74
Viewing Alarm History on page 74
Using the Event Display Filter on page 74
AVAILABLE MCU
EVENTS
Table 8-1 lists trap event indications by category.
Table 8-2 lists trap event indications by ID number.
Managing SCOPIA Elite MCU Events
65
Available MCU Events
Table 8-1
66
SCOPIA Elite MCU Events by Category
Category
ID
Type
Trap is sent when...
Info
2
Power down
The SCOPIA Elite MCU is
shutting down.
Info
3
Link down
Standard SNMP MIB trap
indicating that the network
connection is down with details
about the cause and time of
connection loss.
Info
4
Link up
Standard SNMP MIB trap
indicating that the network
connection has been
reestablished.
Info
7
Warm start
The SCOPIA Elite MCU has
been reset via the Administrator
interface.
Info
8
Cold start
The SCOPIA Elite MCU has
been reset using the button on
the front panel.
Info
10
Cpu usage
CPU usage reaches the
90 percent threshold set in the
MCU.
Info
13
Abnormal disconnection
A call disconnects for a reason
other than normal, busy, or no
answer.
Info
16
General alarm
A system failure is detected.
Info
17
Corrupt web data
Corrupt web files are present in
the SCOPIA Elite MCU.
Info
18
Incompatible sw burn attempt
An attempt to burn a version of
the SCOPIA Elite MCU
software onto incompatible
hardware occurs.
SCOPIA Elite MCU 5100 Series MCU User Guide
Available MCU Events
Category
ID
Type
Trap is sent when...
Info
19
MP registration blocked
The media processor
registration to the SCOPIA Elite
MCU failed.
Info
27
TFTP connection failed
The SCOPIA Elite MCU fails to
connect to a Cisco TFTP server.
Info
33
Low memory
Memory usage reaches the
90 percent threshold set in the
MCU.
Alarm
5
Gatekeeper registration state
change
A change occurs in the
registration status of the
SCOPIA Elite MCU with the
gatekeeper.
Alarm
6
Ethernet state change
The network returns after going
down. Indicates the time at
which the network was restored.
Alarm
9
MP connection
Communication with a
registered media processor has
broken.
Alarm
11
Network problem
A problem occurs on the
network.
Alarm
15
Over heating
The configured temperature
thresholds for the device are
exceeded. Overheating can
cause serious damage to the
functioning of the device.
Alarm
31
Fan problem
A problem occurs with one of
the chassis fans.
Alarm
32
Power supply problem
A problem occurs with one of
the power supply units.
Security
14
Service table changed
The service table has been
modified.
Managing SCOPIA Elite MCU Events
67
Available MCU Events
68
Category
ID
Type
Trap is sent when...
Security
20
User logged in
A user successfully logs in to
the system via the web interface.
Security
21
User logged out
A user logs out of the system via
the web interface.
Security
22
Authentication failed
A user tries to log in to the web
interface and authentication
fails.
Security
23
Configuration changed
A configuration change is
uploaded from the web
interface.
Security
24
Configuration export
Configuration is exported via
the web interface.
Security
25
Configuration import
Configuration is imported via
the web interface.
Security
26
User account locked
A user account is disabled.
Security
28
Audio prompts uploaded
A user uploads a new set of
audio messages via
configuration > Customization >
Audio messages > Update
messages pack file, or a user
modifies an existing message
file.
Security
29
Version update
A user selects the Update
software option via the icon.
Security
30
Default configuration restored A user selects the Restore
factory defaults option via the
icon.
SCOPIA Elite MCU 5100 Series MCU User Guide
Available MCU Events
Table 8-2
SCOPIA Elite MCU Events by ID
Category
ID
Type
Trap is sent when...
Info
2
Power down
The SCOPIA Elite MCU is
shutting down.
Info
3
Link down
Standard SNMP MIB trap
indicating that the network
connection is down with details
about the cause and time of
connection loss.
Info
4
Link up
Standard SNMP MIB trap
indicating that the network
connection has been
reestablished.
Alarm
5
Gatekeeper registration state
change
A change occurs in the
registration status of the
SCOPIA Elite MCU with the
gatekeeper.
Alarm
6
Ethernet state change
The network returns after going
down. Indicates the time at
which the network was restored.
Info
7
Warm start
The SCOPIA Elite MCU has
been reset via the Administrator
interface.
Info
8
Cold start
The SCOPIA Elite MCU has
been reset using the button on
the front panel.
Alarm
9
MP connection
Communication with a
registered media processor has
broken.
Info
10
Cpu usage
CPU usage reaches the
90 percent threshold set in the
MCU.
Alarm
11
Network problem
A problem occurs on the
network.
Managing SCOPIA Elite MCU Events
69
Available MCU Events
70
Category
ID
Type
Trap is sent when...
Info
13
Abnormal disconnection
A call disconnects for a reason
other than normal, busy, or no
answer.
Security
14
Service table changed
The service table has been
modified.
Alarm
15
Over heating
The configured temperature
thresholds for the device are
exceeded. Overheating can
cause serious damage to the
functioning of the device.
Info
16
General alarm
A system failure is detected.
Info
17
Corrupt web data
Corrupt web files are present in
the SCOPIA Elite MCU.
Info
18
Incompatible sw burn attempt
An attempt to burn a version of
the SCOPIA Elite MCU
software onto incompatible
hardware occurs.
Info
19
MP registration blocked
The media processor
registration to the SCOPIA Elite
MCU failed.
Security
20
User logged in
A user successfully logs in to
the system via the web interface.
Security
21
User logged out
A user logs out of the system via
the web interface.
Security
22
Authentication failed
A user tries to log in to the web
interface and authentication
fails.
Security
23
Configuration changed
A configuration change is
uploaded from the web
interface.
Security
24
Configuration export
Configuration is exported via
the web interface.
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing the Events Log
VIEWING THE
EVENTS LOG
Category
ID
Type
Trap is sent when...
Security
25
Configuration import
Configuration is imported via
the web interface.
Security
26
User account locked
A user account is disabled.
Info
27
TFTP connection failed
The SCOPIA Elite MCU fails to
connect to a Cisco TFTP server.
Security
28
Audio prompts uploaded
A user uploads a new set of
audio messages via
configuration > Customization >
Audio messages > Update
messages pack file, or a user
modifies an existing message
file.
Security
29
Version update
A user selects the Update
software option via the
icon.
Security
30
Default configuration restored A user selects the Restore
factory defaults option via the
icon.
Alarm
31
Fan problem
A problem occurs with one of
the chassis fans.
Alarm
32
Power supply problem
A problem occurs with one of
the power supply units.
Info
33
Low memory
Memory usage reaches the
90 percent threshold set in the
MCU.
The MCU displays up to 100 events.
Managing SCOPIA Elite MCU Events
71
Viewing the Alarms Log
Procedure
1
Select Events.
2
Select All.
VIEWING THE
ALARMS LOG
Procedure
1
Select Events.
2
Select Alarms.
VIEWING SECURITY
EVENTS
Procedure
1
Select Events.
2
Select Security.
SETTING EVENT
SECURITY LEVELS
Procedure
1
Select Events.
2
Select All, Alarms or Securityand select the link in the Type column
for the event that you want to configure,
or
Select All and select the
72
icon.
3
Select the arrow in the Review column for the event that you want to
modify.
4
Select an option from the list in the Severity column.
SCOPIA Elite MCU 5100 Series MCU User Guide
Sending a Trap on a Specified Event
Cleared—One or more previously reported alarms have been
cleared.
Info—Notification of a non-erroneous event.
Critical—A service-affecting event has occurred and requires
immediate corrective action.
Major—A service-affecting event has occurred and requires
corrective action to prevent the condition becoming more serious.
Minor—A non-service-affecting event has occurred and requires
corrective action to prevent the condition becoming more serious.
Warning—A potential or impending service-affecting event has
been detected, but no significant events have occurred yet. Action
should be taken to further diagnose and correct the problems to
prevent the condition becoming more serious.
5
Select Apply.
6
Select Close.
SENDING A TRAP
ON A SPECIFIED
EVENT
Procedure
1
Select Events.
2
Select All, Alarms or Security.
3
Select the link in the Type column for the event that you want to
configure or select the
icon.
4
Select the arrow in the Review column for the event that you want to
modify.
5
Select the box in the Trapped column.
6
Select Apply.
7
Select Close.
Managing SCOPIA Elite MCU Events
73
Viewing Event Descriptions
VIEWING EVENT
DESCRIPTIONS
Procedure
1
Select Events.
2
Select All, Alarms or Security.
3
Select the icon in the Info column for the event description that you
want.
VIEWING ALARM
HISTORY
Procedure
1
Select Events.
2
Select Alarms.
3
Select the Show history box.
When Show history is selected, the Alarms tab displays all alarm events.
When Show history is deselected, the Alarms tab displays only alarm
events that are still current.
USING THE EVENT
DISPLAY FILTER
Procedure
74
1
Select Events.
2
Select All.
3
Select Filter settings.
4
Select the information that you want to display on the events log.
5
Select Apply.
SCOPIA Elite MCU 5100 Series MCU User Guide
9
MANAGING SCOPIA ELITE MCU USER
PROFILES
SCOPIA Elite MCU User Types on page 75
Viewing User Profiles on page 76
Adding a User Profile on page 77
Modifying a User Profile on page 77
Enabling a User Profile on page 77
Removing a User Profile on page 78
SCOPIA ELITE
MCU USER TYPES
Users must have authorization to access the SCOPIA Elite MCU.
Users are either Administrators or Operators. Table 9-1 describes each access
level.
Managing SCOPIA Elite MCU User Profiles
75
Viewing User Profiles
Table 9-1
MCU Access Levels
Access Level
Privileges
Administrator
Full access to the SCOPIA Elite MCU
Administrator interface.
Full Operator-level access to the
Conference Control interface.
Telnet access to the SCOPIA Elite
MCU.
You can assign Administrator
authorization to up to ten users.
Operator
Access to the Conference Control
interface using the Create Conference
window.
Access to view details of all
conferences hosted on the SCOPIA
Elite MCU and to cascaded
conferences hosted on participating
SCOPIA Elite MCU units.
Ability to create a new conference
from the Conference Control access
window, the Create Conference
window, or the Conference Control
interface.
Moderator-level access to all
conferences while moderator controls
are simultaneously held by other users.
Ability to invite other participants to a
conference.
You can assign Operator authorization
to up to 50 users.
VIEWING USER
PROFILES
Procedure
76
1
Select Users.
2
Select the arrow in the Review column for the user profile you want to
SCOPIA Elite MCU 5100 Series MCU User Guide
Adding a User Profile
view.
ADDING A USER
PROFILE
Procedure
1
Select Users.
2
Select Add new user.
3
Select an authority level for the new user—Administrator or Operator.
4
Enter a password and confirm it.
5
Select Apply.
MODIFYING A USER
PROFILE
Procedure
ENABLING A USER
PROFILE
1
Select Users.
2
Select the arrow in the Review column for the user profile you want to
modify.
3
Modify the required settings.
4
Select Apply.
You must enable a user profile before that user can access the SCOPIA Elite
MCU web user interface.
Procedure
1
Select Users.
2
Select the Active box for the user profile you want to enable.
3
Select Apply.
Managing SCOPIA Elite MCU User Profiles
77
Removing a User Profile
REMOVING A USER
PROFILE
Procedure
1
Select Users.
2
Select the arrow in the Review column for the user profile you want to
remove.
3
Select Delete.
4
Select Yes in the message that appears.
The user profile is removed from the authorized users list.
78
SCOPIA Elite MCU 5100 Series MCU User Guide
10
CONFIGURING ADVANCED
MAINTENANCE SETTINGS FOR THE
SCOPIA ELITE MCU
Backing Up Your SCOPIA Elite MCU Configuration on page 79
Restoring Your SCOPIA Elite MCU Configuration on page 80
Restoring Factory Default Settings on page 80
How to Work with Advanced Commands for the SCOPIA Elite MCU on
page 81
How to Manage SCOPIA Elite MCU Software on page 87
Restarting the SCOPIA Elite MCU Unit on page 88
Contacting Customer Support on page 88
Viewing Active Conferences on page 89
Creating a New Conference on page 90
BACKING UP YOUR
SCOPIA ELITE
MCU
CONFIGURATION
You can save SCOPIA Elite MCU unit configuration settings to a file and then
export this file to a storage device on your network. You can use the saved
configuration file to restore the settings to the current SCOPIA Elite MCU unit or
to configure a similar SCOPIA Elite MCU unit.
The exported file is a .zip file that includes a .val file and a .xml file.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
79
Restoring Your SCOPIA Elite MCU Configuration
Procedure
1
Select the
2
Select Backup configuration.
icon.
3
Save the configuration settings file to your chosen location.
The .zip extension is automatically appended to the file name.
RESTORING YOUR
SCOPIA ELITE
MCU
CONFIGURATION
You can import the settings of a saved SCOPIA Elite MCU unit configuration
file from a storage device on your network. You can use the saved configuration
file to restore the settings to the current SCOPIA Elite MCU unit or to configure
another SCOPIA Elite MCU unit.
The imported file is a .zip file that includes a .val file and a .xml file.
Procedure
1
Select the
icon.
2
Select Restore configuration.
3
Select Browse.
4
Navigate to and select the configuration file (.zip) you want to import.
5
Select Restore.
6
Select Continue to upload the new configuration settings.
The restore procedure causes all current configuration to be permanently
lost.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
7
Select OK to complete the restore procedure.
RESTORING
FACTORY DEFAULT
SETTINGS
Procedure
80
1
Select the
2
Select Restore factory defaults.
SCOPIA Elite MCU 5100 Series MCU User Guide
icon.
How to Work with Advanced Commands for the SCOPIA Elite MCU
3
Select Continue to upload the new configuration settings, or select
Cancel to abort the restore procedure.
The restore procedure causes all current configuration to be permanently
lost.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
4
HOW TO WORK
WITH ADVANCED
COMMANDS FOR
THE SCOPIA ELITE
MCU
Select OK to complete the restore procedure.
You can send text-based commands used for the enhanced control of the
SCOPIA Elite MCU.
Note We recommend that only advanced users or users who have consulted
with Avaya Customer Support perform actions involving advanced commands.
Viewing Available Advanced Commands on page 81
Modifying Advanced Commands on page 86
Sending Advanced Commands on page 86
VIEWING AVAILABLE
ADVANCED
COMMANDS
Table 10-1 lists all available advanced commands.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
81
How to Work with Advanced Commands for the SCOPIA Elite MCU
Procedure
1
Select the
2
Select Advanced parameters.
Table 10-1
icon.
List of Available Advanced Commands
Command
Description
H323 RAS
port number
Sets the H.323 RAS
port number.
Parameters
Default
1719
H323 SIG port Sets the H.323
number
Signaling port
number.
1720
Registration
mode
Aspect ratio
conversion
mode
Same conversion
BlackBars—no info loss
method used for
Crop—no black bars
both Standard
Definition and High
Definition users.
Conference
Indicates the length
control Web
of time (in seconds)
refresh interval after which the
Conference Control
interface refreshes
automatically.
DTMF
forwarding
Indicates the target
of DTMF
forwarding.
DuoVideo
82
SCOPIA Elite MCU 5100 Series MCU User Guide
10
to all—All endpoints in the
conference.
to gateways—To gateways only.
to none—DTMF is disabled.
None
disable
enable
Disabled
How to Work with Advanced Commands for the SCOPIA Elite MCU
Command
Description
Enable in-band Enables support for
DTMF
in-band DTMF
detection
signaling.
Parameters
Default
Always
Only during IVR
Always
First audio
Indicates the length
announcement of time (in
interval (msec) milliseconds)
between the start of
the conference and
the first audio
announcement.
Font align
Determines whether
text overlay (TOL)
on a video screen is
positioned away
from picture
borders.
H.239 live role
support
Disabled
All—Text positioned away from
horizontal and vertical borders.
Horizontal—Text positioned away
from horizontal borders and centered
horizontally.
Vertical—Text positioned away from
vertical borders and centered
vertically.
None—Text is always positioned
bottom center.
All
disable
enable
H.323 hide
stack
Disables H.323
stack prints.
H.323 show
stack
Enables H.323 stack
prints.
H323 show
status
Prints a snapshot of
H.323 stack-related
information.
H.323
stack
printing
is
disabled
by
default.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
83
How to Work with Advanced Commands for the SCOPIA Elite MCU
Command
Description
HD Minimal
Rate
If a user joins a
Any number in the range 256-2048.
conference at a call
rate that is below the
defined minimum
for the HD service,
the MCU considers
the call a standard
definition call.
Handle DTMF Instructs the
after XML
SCOPIA Elite MCU
notification
to send DTMF
signals to an
external server and
other specified
destinations.
Parameters
Sets the SCOPIA
Elite MCU log
notify level filter
RTP Base Port
84
SCOPIA Elite MCU 5100 Series MCU User Guide
512
no—SCOPIA Elite MCU sends
DTMF signals to the external server
only.
yes—SCOPIA Elite MCU sends
DTMF signals to the external server
and to the destination set by the
DTMF forwarding advanced
command.
NTP
Sets the Network
synchronizatio Time Protocol
n period
synchronization
period (in seconds)
between the MCU
and the NTP server.
Notify level
Default
21600
Fatal—SCOPIA Elite MCU cannot
continue to provide service
(unrecoverable error).
Error—User functionality problem
(for example, call connect failure or
no resources available).
Warning—User functionality
problem but the SCOPIA Elite MCU
can continue to provide service.
Info—Status prints for Customer
Support use.
Advanced—Like Info but more
detailed.
Debug 1 through Debug 4—Debug
levels.
Debug 3
How to Work with Advanced Commands for the SCOPIA Elite MCU
Command
Description
SIP bandwidth
attribute type
SIP hide stack
Parameters
AS
None
TIS
Disables SIP stack
prints.
SIP
stack
printing
is
disabled
by
default.
SIP show stack Enables SIP stack
prints
SIP show
status
Default
Prints a snapshot of
SIP stack-related
information.
SIP video
capability
description
type
Set MTU size
Determines the
maximum packet
size across the
network.
Set terminal
baudrate
Sets the baudrate of
a serial terminal.
1500
High (57600)
Low (9600)
Low
(9600)
Waiting room Indicates the length
announcement of time (in
interval (msec) milliseconds)
between waiting
room
announcements.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
85
How to Work with Advanced Commands for the SCOPIA Elite MCU
Command
Description
Parameters
Support RFC
Enables support for disable or enable
2833 capability in-band DTMF
signaling via packets
within the audio
channel as defined
in the RFC 2833
standard.
Default
enable
MODIFYING
ADVANCED
COMMANDS
Procedure
1
Select the
icon.
2
Select Advanced parameters.
3
Select the arrow in the Review column for the advanced command that
you want to modify.
4
Modify the value for the parameter in the Value field.
5
Select Apply.
SENDING ADVANCED
COMMANDS
Procedure
86
1
Select the
2
Select Advanced parameters.
3
Locate the CLI section and select More.
4
Enter a command in the Command field.
5
Enter a parameter value for the command (where applicable) in the
Parameter field.
6
Enter a value for the parameter (where applicable) in the Value field.
7
Select Execute.
SCOPIA Elite MCU 5100 Series MCU User Guide
icon.
How to Manage SCOPIA Elite MCU Software
HOW TO MANAGE
SCOPIA ELITE
MCU SOFTWARE
Upgrading SCOPIA Elite MCU Software on page 87
Restoring a Previous Software Version on page 87
UPGRADING
SCOPIA ELITE MCU
SOFTWARE
Procedure
1
Select the
icon.
2
Select Update software.
3
Select Browse and navigate to required MCU upgrade package.
4
Select Update.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
5
Select Continue.
6
As soon as the update process has finished, the MCU reboots and
reloads with the new software version.
RESTORING A
PREVIOUS
SOFTWARE VERSION
Procedure
1
(Recommended) Save the current MCU custom configuration by
performing these steps:
a
In the web MCU web user interface, click the maintenance icon
.
b
Select Backup configuration and save the generated .zip file.
2
In the web MCU web user interface, click the maintenance icon
3
Select Rollback software.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
.
87
Restarting the SCOPIA Elite MCU Unit
4
After reset, the previous relaese is installed on the MCU.
The downgrade process returns the the MCU configuration back to the
previous version—with the values used prior to the last upgrade.
Note Do not import the saved configuration to the MCU, after the downgrade.
An older version of the MCU configuration might not support the new
configuration values.
RESTARTING THE
SCOPIA ELITE
MCU UNIT
Procedure
1
Select the
2
Select Restart unit.
icon.
The system shuts down for a few minutes and then restarts automatically.
All conferences are disconnected.
3
Select Continue.
CONTACTING
CUSTOMER
SUPPORT
Procedure
1
Select the
2
Select Contact Customer Support.
icon.
The Contacting Customer Support window displays the Customer
Support contact details.
3 (Optional) Select Create to create a snapshot file of bundled logs
and configuration files which you can send to Avaya Customer Support
for debugging purposes.
The snapshot file contains the last 24 hours of MCU activity and is
approximately 10 MB in size, depending on the amount of traffic. The
snapshot file contains the following information about the MCU system:
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SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing and Updating License Information
Inventory file
Configuration files
Log files for the previous 24 hours
All initialization log files
All exception log files
Events and alarms logs
VIEWING AND
UPDATING LICENSE
INFORMATION
Procedure
1
Select Manage Conferences.
2
Select the
3
Select Licensing and Registration.
4
To update your license, enter the new license key in the Update license
key field and click Update.
icon.
The licensing information is displayed.
VIEWING ACTIVE
CONFERENCES
Procedure
1
Select Manage Conferences.
2
Select the link in the Conference ID column for the conference you want
to view.
Configuring Advanced Maintenance Settings for the SCOPIA Elite MCU
89
Creating a New Conference
CREATING A NEW
CONFERENCE
Procedure
90
1
Select Manage Conferences.
2
Select the
3
Follow the procedure described in the Creating a New Meeting section
on page v.
SCOPIA Elite MCU 5100 Series MCU User Guide
icon.
11
DIALING WITH THE SCOPIA ELITE
MCU
Meeting Participation using the SCOPIA Elite MCU on page 91
About Making an Ad Hoc Call on page 92
Controlling Meetings with DTMF on page 97
Controlling Personal Video Layouts with DTMF on page 98
MEETING
PARTICIPATION
USING THE
SCOPIA ELITE
MCU
You can participate in video meetings hosted on the SCOPIA Elite MCU from
any phone, terminal, or endpoint on any type of network to which the SCOPIA
Elite MCU connects. The SCOPIA Elite MCU can accept calls from H.323 and
Session Initiation Protocol (SIP) endpoints, and with gateway support, from
phones and terminals on H.320, PSTN and 3G-H.324M networks in the same
meeting.
You can participate in a meeting by dialing from a phone, from an endpoint
application, or by using the SCOPIA Elite MCU Meeting Control interface.
With appropriate access rights, you can also create meetings, invite other
participants and meetings, and use an extensive range of meeting control features
for enhancing the video conferencing experience.
The Auto Attendant feature allows you to access the video Interactive Voice
Response (IVR) mechanism by dialing the IP address of the MCU from your
endpoint.
When the MCU works with a gatekeeper, you can configure a leading number in
the MCU web interface at Configuration > Conferences > Auto attendant
number. Dialing this number allows direct access to the video IVR.
Dialing with the SCOPIA Elite MCU
91
About Making an Ad Hoc Call
ABOUT MAKING AN
AD HOC CALL
You can create or join an ad hoc (also called dial-in) meeting by dialing the
meeting number. Users can invite single or multiple participants in the same
operation.
Alternatively, you can use the “auto-attendant” mechanism to dial directly from
an H.323 or SIP endpoint to the MCU using the MCU IP address or the number
configured at Configuration > Conferences > Auto attendant number (set to
1800 by default). When you dial using the auto-attendant mechanism, you do not
need to register to an H.323 gatekeeper or SIP registrar.
Users can initiate multi-point meetings that run unattended and do not require
advance configuration. Users simply dial a number and the SCOPIA Elite MCU
automatically sets up the meeting. Anyone else who dials that number can join
the meeting at any time, provided that network resources are available. All that
the user requires is a suitable service number—that an Administrator supplies—
to combine with a unique number for the meeting. A common practice is to use
the telephone extension number of the meeting creator as the unique number.
How to Dial from the SCOPIA Elite MCU to H.323 Endpoints on
page 92
How to Dial from the SCOPIA Elite MCU to SIP Endpoints on page 93
Dialing from any IP Endpoint on page 96
HOW TO DIAL FROM
THE SCOPIA ELITE
MCU TO H.323
ENDPOINTS
Starting or Joining an Ad Hoc Meeting with H.323 Endpoints on page 92
Inviting Multiple H.323 Endpoints with a Single Dial String on page 93
STARTING OR
JOINING AN AD HOC
MEETING WITH H.323
ENDPOINTS
Procedure
1
Verify the meeting ID number and the service prefix.
The meeting ID number is composed of a service prefix number and a
unique number (or numbers) identifying the meeting.
For example, you can dial 711234 where
71 is the service prefix.
1234 is the unique meeting number.
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SCOPIA Elite MCU 5100 Series MCU User Guide
About Making an Ad Hoc Call
2
Dial in to the meeting using the meeting ID number.
As soon as the MCUSCOPIA Elite MCU accepts the call, you are
connected to the existing meeting, or the MCUSCOPIA Elite MCU
creates a new meeting with this meeting identifier.
INVITING MULTIPLE
H.323 ENDPOINTS
WITH A SINGLE DIAL
STRING
With an H.323 endpoint, you can create or join an ad hoc meeting and invite
single or multiple participants in the same operation using the invite sign (**).
Procedure
1
Dial this string to invite a single participant:
<meeting ID number> + <**> + <invited participant number>
2
Dial this string to invite multiple participants in one action.
<meeting ID number> + <**> + <invited participant number 1>+ <**>
+ <invited participant number 2>+ <**> + <invited participant number
3>
Note You invite further multiple participants in one action by using the invite
sign to separate each individual participant number.
HOW TO DIAL FROM
THE SCOPIA ELITE
MCU TO SIP
ENDPOINTS
Starting or Joining an Ad Hoc Meeting with SIP Endpoints on page 94
Inviting Multiple SIP Endpoints with a Single Dial String on page 94
Dialing into the SCOPIA Elite MCU Configured as a SIP-compliant
Endpoint on page 95
Dialing into the SCOPIA Elite MCU Configured as a Separate SIP
Domain on page 95
Dialing with the SCOPIA Elite MCU
93
About Making an Ad Hoc Call
STARTING OR
JOINING AN AD HOC
MEETING WITH SIP
ENDPOINTS
Procedure
1
Verify the meeting ID number and the service prefix.
The meeting ID number is composed of a service prefix number and a
unique number (or numbers) identifying the meeting.
For example, you can dial 711234 where
71 is the service prefix.
1234 is the unique meeting number.
2
Verify the MCU domain name.
3
Dial in to the meeting using the meeting ID number and the MCU
domain name in this format:
<meeting ID number> @ <mcu.domain.com>
As soon as the MCUSCOPIA Elite MCU accepts the call, you are
connected to the existing meeting, or the MCUSCOPIA Elite MCU
creates a new meeting with this meeting identifier.
INVITING MULTIPLE
SIP ENDPOINTS WITH
A SINGLE DIAL
STRING
You can dial from a SIP endpoint and invite an H.323 or SIP endpoint when the
inviting SIP endpoint is registered in the MCUSCOPIA Elite MCU domain. The
MCUSCOPIA Elite MCU adds the default domain to the dialed string when a
user name is dialed without a domain:
Procedure
1
Dial this string to invite a single participant:
<meeting ID number> + <**> + <invited participant and SIP domain>
where the invited participant and SIP domain are in the format
user@mcu.domain.com
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SCOPIA Elite MCU 5100 Series MCU User Guide
About Making an Ad Hoc Call
2
Dial this string to invite multiple participants in one action.
<meeting ID number> + <**> + <invited participant number 1>+ <**>
+ <invited participant number 2>+ <**> + <invited participant number
3>
Note You invite further multiple participants in one action by using the invite
sign to separate each individual participant number.
DIALING INTO THE
SCOPIA ELITE MCU
CONFIGURED AS A
SIP-COMPLIANT
ENDPOINT
Administrators can configure the MCUSCOPIA Elite MCU as a SIP-compliant
endpoint. Users can start or join an ad hoc meeting by dialing into this
MCUSCOPIA Elite MCU from their SIP endpoint. This procedure assumes that
the SIP Proxy responsible for the network is capable of routing calls according to
the dialed prefix. Check with your SIP Proxy vendor for compliance.
Procedure
1
Dial a meeting on the MCUSCOPIA Elite MCU from a SIP endpoint by
dialing the meeting ID.
2
Add the default domain to the dial string.
For example, dial
711234@default.domain
where
712134 is the MCUSCOPIA Elite MCU meeting ID (service prefix +
unique meeting identifier).
default.domain is the default domain of the MCUSCOPIA Elite MCU on
which the meeting is hosted.
DIALING INTO THE
SCOPIA ELITE MCU
CONFIGURED AS A
SEPARATE SIP
DOMAIN
Administrators can configure the MCUSCOPIA Elite MCU as a separate SIP
domain. Users can start or join an ad hoc meeting by dialing into this
MCUSCOPIA Elite MCU from a SIP-compliant endpoint.
Dialing with the SCOPIA Elite MCU
95
About Making an Ad Hoc Call
Procedure
1
Dial the meeting ID.
2
Add the unique MCUSCOPIA Elite MCU domain as defined in the
proxy or Domain Name Server (DNS) server to the dial string.
For example, dial
meeting.id@mcu.domain.com
DIALING FROM ANY
IP ENDPOINT
You can start or join an ad hoc meeting from any IP-based endpoint. When
dialing from an IP endpoint, configure the dialing software, IP phone, or other
device with the appropriate network configuration details (H.323 gatekeeper IP
address or SIP proxy IP).
To start or join a meeting with an IP endpoint, select one of the following steps:
Procedure
1
To start or join a meeting, dial the meeting ID number.
For example, dial 711234.
As soon as the MCUSCOPIA Elite MCU accepts the call, you connect to
the existing meeting or the MCUSCOPIA Elite MCU creates a new
meeting with this meeting identifier.
–or–
2
To start or join a meeting and invite a participant, dial the meeting ID
number followed by the invite sign (**) and the number of the
participant you want to invite.
For example, dial 711234**5678
As soon as the MCUSCOPIA Elite MCU accepts the call, you connect to
the existing meeting or the MCUSCOPIA Elite MCU creates a new
meeting with this meeting identifier.
–or–
3
96
To start or join a meeting and invite a participant on the Integrated
Services Digital Network (ISDN), Public Switched Telephone Network
(PSTN) or cell phone network, dial the meeting ID number followed by
SCOPIA Elite MCU 5100 Series MCU User Guide
Controlling Meetings with DTMF
the invite sign (**), the appropriate gateway service prefix, and the
ISDN line number.
For example, dial 711234**867655001 (<Meeting ID number> + <**>
+ <Gateway service prefix + line number>).
As soon as the MCUSCOPIA Elite MCU accepts the call, you are
connected to the existing meeting or a new meeting is created with this
meeting identifier.
–or–
4
Access the MCU Auto Attendant by dialing from the endpoint to the
MCU IP address, or to the number configured at Configuration >
Conferences > Auto attendant number (set to 1800 by default).
Select 0 to create a new meeting, or to select a meeting to join from the
list of existing meetings.
CONTROLLING
MEETINGS WITH
DTMF
You can control MCUSCOPIA Elite MCU meetings using Dual Tone
Multi-Frequency (DTMF) signals from your endpoint remote control or key pad.
You may need to enable touch tone mode for DTMF entry on some remote
controls.
Depending on how the administrator sets the DTMF forwarding advanced
command, the MCUSCOPIA Elite MCU passes out-of-band DTMF signals to all
endpoints in the meeting, to gateways only, or does not pass DTMF signals.
The gateway inserts in-band signals on receiving the DTMF from the
MCUSCOPIA Elite MCU. The audio bridge receives these in-band signals and
responds accordingly.
Table 11-1 shows available DTMF control signals.
Dialing with the SCOPIA Elite MCU
97
Controlling Personal Video Layouts with DTMF
Table 11-1
DTMF Controls
During a meeting press *
followed by:
*
Listen to available options
1
Become Moderator/stop moderating
2
Mute/unmute your line
3
Control your volume
4
Show/hide participant names (Moderator only)
5
Terminate the meeting (Moderator only)
6
Change the main video layout for the meeting
(Moderator only)
7
Block/unblock admission to meeting (Moderator only)
8
Invite a new participant (Moderator only)
9
Mute/unmute all participants (Moderator only)
#
Return to the meeting
CONTROLLING
PERSONAL VIDEO
LAYOUTS WITH
DTMF
Procedure
1
Click 0 on your endpoint remote control to activate the personal video
layout mechanism.
2
Continue to click 0 to rotate through these personal video display
options:
Enlarged Main View
Same Sized View
Full screen
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SCOPIA Elite MCU 5100 Series MCU User Guide
Controlling Personal Video Layouts with DTMF
Fixed 4 Participants
Fixed 6 Participants
Fixed 9 Participants
3
Stop clicking to select the option that you require.
4
(Optional) Click # to shrink the size of the video display to better fit
your endpoint screen.
Dialing with the SCOPIA Elite MCU
99
Controlling Personal Video Layouts with DTMF
100
SCOPIA Elite MCU 5100 Series MCU User Guide
12
USING THE SCOPIA ELITE MCU
This section describes how to create, join and manage video conferences on the
SCOPIA Elite MCU.
SCOPIA Elite MCU Access Levels on page 101
Conference List Window on page 102
Viewing Existing Meetings on page 103
Monitoring a Specific Meeting on page 104
Creating a New Meeting on page 104
Conference Control Interface on page 105
Refreshing the Conference Control Interface on page 112
Controlling Conference Settings on page 112
How to Configure Participant Settings on page 114
Viewing Conference Statistics on page 123
How to Use Advanced Invitation Settings on page 123
About Cascading Conferences on page 126
Defining Conference Views on page 127
Terminating Conferences on page 130
Signing Out of a Conference on page 130
SCOPIA ELITE
MCU ACCESS
LEVELS
There are four access levels by which you can interact with the MCU user
interfaces:
Administrator
Operator
Using the SCOPIA Elite MCU
101
Conference List Window
Moderator
User
Table 12-1 describes each access level.
Table 12-1
MCU Access Levels
Access Level
CONFERENCE LIST
WINDOW
102
Privileges
Administrator
Full access to the MCUAdministrator interface.
Full Operator-level access to the Conference Control
interface.
Operator
Access to the Conference Control interface using the
Create Conference window.
Access to view details of all conferences hosted on the
MCU and to cascaded conferences hosted on
participating MCUs.
Ability to create a new conference from the Conference
Control access window, the Create Conference window,
or the Conference Control interface.
Moderator-level access to all conferences while
moderator controls are simultaneously held by other
users.
Ability to invite other participants to a conference.
Moderator
Access to view conference details of conferences hosted
on the MCU and to cascaded conferences hosted on
participating MCUs for which access authorization is
granted.
Moderator-level access to conferences when the user has
a valid Moderator PIN or no other user is a Moderator.
Ability to invite other participants to a conference.
User
View-only access to conferences hosted on the MCU for
which authorization is granted.
Ability to invite other participants to a conference.
All users can access the Conference List window where they can join an existing
conference or create a new conference. Administrator or Operator-level users can
use the Conference List window to select conferences to monitor and control
from the list of conferences currently running, or create a new conference.
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing Existing Meetings
The number of currently-running conferences appears in the Number of
Conferences field. The Conference List window displays information about each
conference in a table format with the following columns:
Conference ID—Conference ID number. Each ID number is a hyperlink
that you can select to display the Conference Control interface for that
conference.
Description—Description of the conference entered by the user who
created it.
Participants—The number of participants currently attending the
conference.
Media Types—Icons indicate the type of media supported by the
conference: voice, video and data.
Encryption—Indicates the level of encryption currently in use for the
conference: best effort or strong encryption required.
Actions—Indicates the actions that can be taken.
VIEWING EXISTING
MEETINGS
Procedure
1
Launch your browser and enter the IP address of the SCOPIA Elite
MCU unit.
The SCOPIA Elite MCU login window appears.
2
Enter your name and password.
3
Select Go.
4
Select Manage Conferences.
The list of current meetings appears in the Conference List window.
Using the SCOPIA Elite MCU
103
Monitoring a Specific Meeting
MONITORING A
SPECIFIC MEETING
Procedure
1
Launch your browser and enter the IP address of the SCOPIA Elite
MCU unit.
The SCOPIA Elite MCU login window appears.
2
Select the Create link.
3
Enter the ID and PIN (if necessary) for the meeting you require.
4
Select Go.
5
Select the meeting you require from the Conference List window.
CREATING A NEW
MEETING
Procedure
1
Launch your browser and enter the IP address of the SCOPIA Elite
MCU unit.
The SCOPIA Elite MCU login window appears.
2
Select the Create link.
3
Select Create Conference.
4
Select a service prefix from the list.
5
Enter an ID number for this meeting in the Unique Number field.
Note You cannot use an existing meeting number.
6
104
(Optional) Enter a PIN for accessing the meeting in the Conference
Password field.
SCOPIA Elite MCU 5100 Series MCU User Guide
Conference Control Interface
7
(Optional) Enter a PIN for moderating the meeting in the Moderator
Password field.
Note You can also configure a default moderator PIN for a service profile in
the Administrator interface.
8
(Optional) Enter a description of the meeting in the Conference
Description field.
9
(Optional) Select Advanced to configure additional settings for the
meeting such as conference duration, time-out and dialing policy
settings.
10
CONFERENCE
CONTROL
INTERFACE
Select Create to launch your meeting.
From the SCOPIA Elite MCU Conference Control interface, you can:
View active conferences hosted on the SCOPIA Elite MCU or on
cascaded SCOPIA Elite MCUs.
View conference participant details.
Create conferences.
Control conference connections.
Monitor and manage conference behavior.
While all users can use the Conference Control interface, access to conference
management features is controlled by authorization access levels: Administrator,
Operator, Moderator and User.
Note The Conference Control interface is best viewed in full screen mode
(1024 x 768 fps).
Note You can view multiple Conference Control interface browser windows at
the same time to monitor different conferences. We recommend, however, that
you close windows you are not currently viewing to avoid confusion and carrying
out operations in the wrong conference.
Figure 12-1 shows the Conference Control interface.
Using the SCOPIA Elite MCU
105
Conference Control Interface
Figure 12-2 to Figure 12-5 show the elements of the Conference Control
interface in more detail.
Table 12-2 lists these elements in numerical order of the labels in Figure 12-2 to
Figure 12-5.
106
Figure 12-1
Conference Control Interface Elements
Figure 12-2
Conference Control Status Bar
SCOPIA Elite MCU 5100 Series MCU User Guide
Conference Control Interface
Figure 12-3
Conference Control Toolbar
Figure 12-4
Conference Control Participant List Tab
Using the SCOPIA Elite MCU
107
Conference Control Interface
Figure 12-5
108
Conference Control Conference View
SCOPIA Elite MCU 5100 Series MCU User Guide
Conference Control Interface
Table 12-2
Conference Control Interface Elements
Numbered Label
Description
1
Participants field. Displays the number of participants in
the current conference.
2
Local ports field. Displays the number of ports on this
MCU allocated to this conference.
3
Media type icon indicating that this conference supports
audio. An error symbol appears if a media processing error
occurs in the MCU.
4
Media type icon indicating that this conference supports
video. An error symbol appears if a media processing error
occurs in the MCU.
5
Encryption field. Displays the level of encryption for this
conference.
6
Bandwidth field. Displays the bandwidth the current
conference is using.
7
Speaker field. Displays the participant currently speaking
in the conference.
8
Create Conference button.
9
View Conference List button. Select to view the Create
Conference window.
10
Terminate Conference button.
11
Conference Admission button.
12
Become Moderator/Stop Moderating button.
13
Help button.
14
Sign out button.
15
Participant List tab.
16
Mute/Unmute button.
Using the SCOPIA Elite MCU
109
Conference Control Interface
110
Numbered Label
Description
17
Change Participant View button.
18
Invite # field. Enter the number of the participant you wish
to invite to the conference. You can invite multiple
participants at the same time by separating each number
with the invite sign (**). The invite sign is configurable.
19
Normal View. Select to display all conference participants
in a single level list. Cascaded participants are displayed
without any indication of the cascaded MCU connection.
Available only when a conference is cascaded.
20
Tree View. Select to display conference participants in an
expandable tree showing cascaded MCU connections to
the conference. Select the plus sign (+) next to the name of
the cascaded MCU to expand the tree showing the
cascaded conference participant details. Available only
when a conference is cascaded.
21
Delete Participant button.
22
Move participants to sub-conference button. Select to view
the Select sub-conference dialog box.
23
Statistics tab (including an Update button).
24
Advanced Invitation tab.
25
Rate(Kbps) field.
26
Invite button. Select to invite the number entered in the
Invite # field.
27
Participant info column. Select the icon
28
Encryption column. Displays the level of encryption that
the endpoints require.
SCOPIA Elite MCU 5100 Series MCU User Guide
Conference Control Interface
Numbered Label
Description
29
Video Image column.
Displays video image icons that indicate whether the video
stream from the participant to the SCOPIA Elite MCU is
enabled or blocked.
Displays video quality warning icons—medium or poor
video quality—that indicate the current quality of the IP
network video connection for the participant.
30
Video Display column.
Displays video display icons that indicate whether the
conference video display sent to the participants is enabled
or blocked.
Displays video quality warning icons—medium or poor
video quality—that indicate the current quality of the IP
network video connection for the participant.
Different icons used to indicate standard definition and
high definition participants.
31
Audio Out column. Displays Audio Out icons that indicate
whether the conference audio connections to the
participants are enabled or muted.
32
Audio In column.
Displays Mute icons for participants whose audio is not
muted and Unmute icons for participants whose audio is
muted.
These icons are selectable by Moderator to mute/unmute
audio channel of remote speakers of a participant.
Icon indicates the active speaker.
33
Location in View column. Indicates whether the
conference layout or the personal layout is displayed for
the specified participant.
34
Number column. Displays the endpoint numbers of the
conference participants.
35
Actions pop-up
36
Participant connection status icons: Connected,
Disconnecting or Disconnected.
Using the SCOPIA Elite MCU
111
Refreshing the Conference Control Interface
REFRESHING THE
CONFERENCE
CONTROL
INTERFACE
Numbered Label
Description
37
Main layout display frame.
38
Enable self-see button. Select to enable the self-see
feature.
39
Display participants name in frame button. Select to
display the name of endpoints or participants in specific
positions of the video layout frame.
40
Auto-switch button. The auto-switch mode displays all the
participants of a large conference in Continuous Presence
(CP) mode display in the video layout on a rotating basis.
41
Voice activated frame button. Drag and drop the icon to the
preferred position of the voice-activated image in the
video display layout.
42
Change Participant View button. Select to display a list of
layouts available in the current conference. Select the
required layout. The conference view layout adjusts
according to your selection.
By default, the Conference Control interface refreshes itself every 2 seconds to
provide updated information. To refresh information instantly, select the tab in
the interface that you are viewing. You can configure the refresh interval by using
the Conference control Web refresh interval advanced command.
Note Do not select Refresh in your web browser. This closes the Conference
Control interface and returns you to the access window.
For Microsoft Windows systems, if you have enabled the Start Navigation sound,
and a continuous selecting sound is heard when the Conference Control interface
automatically refreshes, disable this setting in the Sounds and Multimedia section
of the Control Panel.
CONTROLLING
CONFERENCE
SETTINGS
112
With Moderator-level access, for conferences already in progress, you can
control conference activity and initiate events such as inviting participants. When
you are a Moderator, you can edit participant connections, create new
SCOPIA Elite MCU 5100 Series MCU User Guide
Controlling Conference Settings
conferences, and audio sub-conferences, and change video layout and the
position of participant images. You can block conference admission, block audio
and video streams, and terminate the conference. You can split the existing
conference and transfer some participants to the new conference.
Moderator-level access also provides additional viewing and configuration
options in the Conference Control interface.
The following sections describe the tasks that users with appropriate access
levels can perform to control conference activities in the Conference Control
interface:
Becoming a Moderator and Stopping Moderation on page 113
Creating Conferences from the Conference Control Interface on
page 113
BECOMING A
MODERATOR AND
STOPPING
MODERATION
Moderator access can be PIN-protected. Administrators and Operators can
jointly be moderators simultaneously.
Procedure
CREATING
CONFERENCES FROM
THE CONFERENCE
CONTROL INTERFACE
1
In the Conference Control interface, select Become Moderator (12 in
Figure 12-3 on page 107) to take control of that conference.
2
A dialog box requesting a PIN might appear if Moderator access is
PIN-protected. Enter the PIN.
3
To release control of the conference, select Stop Moderation.
Moderators, Operators, and Administrators can create a new conference from the
Conference Control interface.
Procedure
1
In the Conference Control interface, select Create Conference (8 in
Figure 12-3 on page 107).
2
Follow the steps in
Using the SCOPIA Elite MCU
113
How to Configure Participant Settings
HOW TO
CONFIGURE
PARTICIPANT
SETTINGS
Muting and Unmuting All Participants Audio Connections on page 114
Muting and Unmuting Individual Participants Audio Connections on
page 114
Reconnecting Participants on page 115
Blocking Conference Admission on page 115
Deleting Conference Participants on page 116
Changing the Volume on page 116
Changing Participant Views on page 117
Configuring Sub-conferences on page 117
Blocking the Video Stream on page 118
Changing a Participant Name on page 119
Viewing Participant Call Information on page 119
Configuring Outgoing Bandwidth Settings on page 123
MUTING AND
UNMUTING ALL
PARTICIPANTS AUDIO
CONNECTIONS
In the Participant List tab, users with moderator-level access can mute or enable
the audio connection to the conference of all participants in the conference.
Procedure
1
Access the Conference Control interface.
2
On the control bar, select Mute/Unmute (16 in Figure 12-4 on
page 107) to mute all participants or enable the audio connection for all
participants.
Users with moderator-level access can also mute or enable the audio
connection of an individual participant in a conference.
MUTING AND
UNMUTING
INDIVIDUAL
PARTICIPANTS AUDIO
CONNECTIONS
114
Users with moderator-level access can also mute or enable the audio connection
of an individual participant in a conference.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Configure Participant Settings
Procedure
1
Access the Conference Control interface.
2
In the Participants List section, select a participant.
3
Right select and select Mute mic from the pop-up (35 in Figure 12-4 on
page 107).
or
4
RECONNECTING
PARTICIPANTS
Select the microphone icon (32 in Figure 12-4 on page 107) in the
Participant List row.
If participants are disconnected from a conference, users with moderator-level
access can reconnect them in the Participant List tab.
Note When the Enable auto-reconnect option is configured in the conference
service, then the SCOPIA Elite MCU automatically calls disconnected terminals
to attempt a reconnection.
Procedure
BLOCKING
CONFERENCE
ADMISSION
1
Access the Participant List tab.
2
Select Disconnect (icon 21 in Figure 12-4 on page 107) icon to attempt
a reconnection.
Users with moderator-level access can block the admission of additional
participants in a conference in the Conference Control interface.
Procedure
1
Access the control bar.
2
Select Conference Admission (11 in Figure 12-3 on page 107).
No further participants can join the conference. To readmit participants,
select Conference Admission again.
Using the SCOPIA Elite MCU
115
How to Configure Participant Settings
DELETING
CONFERENCE
PARTICIPANTS
In the Participant List tab, users with moderator-level access can remove
participants from conferences.
Procedure
1
In the Participants List section, select the participant you want to
remove.
2
On the control bar, select Delete Participant (21 in Figure 12-4 on
page 107).
–or–
CHANGING THE
VOLUME
3
In the Participants List section, select a participant.
4
Right-click and select View participant info > Delete from the pop-up
(35 in Figure 12-4 on page 107).
In the Conference Control interface, users with moderator-level access can
control the volume of participating endpoints (manual gain control) in a
conference. For a regular conference, your setting only affects the location that is
connected to a specific SCOPIA Elite MCU port. In a cascaded conference,
changing this setting affects all remote participants on other SCOPIA Elite MCU
units. Once you change this setting, the new setting remains in effect until that
endpoint leaves the SCOPIA Elite MCU.
Procedure
1
In the Participant List tab, select the participant whose volume you want
to change.
2
Right select and select Change volume from the pop-up (35 in
Figure 12-4 on page 107).
The gain control scroll bar dialog box appears, with a gain span of -5 to
+5.
116
3
Drag the scroll bar to the right to increase the gain; drag the slide bar to
the left to decrease the gain.
4
Close the gain control slide bar dialog box.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Configure Participant Settings
CHANGING
PARTICIPANT VIEWS
In the Participant List tab, if a conference supports multiple views, users with
moderator-level access can change the conference view layout for an individual
conference participant or all conference participants while the conference is in
progress.
Note Multiple view are not available to high definition participants. High
definition participants can only see the main participant layout.
Procedure
1
If you wish to change the conference view for specific conference
participants only, select those participant(s) in the Participant List table.
2
Select Change Participants View (17 in Figure 12-4 on page 107).
3
Select Selected Participants to change the conference view layout for
the conference participants you selected in 1
–or–
Select All to change the conference view layout for all conference
participants.
4
CONFIGURING
SUB-CONFERENCES
Select OK.
In the Participant List tab, users with moderator-level access can create a
sub-conference within a conference. The SCOPIA Elite MCU supports audio
sub-conferences to which the Moderator can divert selected participants in the
existing conference to a private audio sub-conference session. The connection to
the main conference remains active.
Note The SCOPIA Elite MCU can support up to three sub-conferences per
conference according to the service configuration.
Using the SCOPIA Elite MCU
117
How to Configure Participant Settings
The SCOPIA Elite MCU hides sub-conference session participants from the
other participants in the video layout. They can return to the conference at any
time and reoccupy any previously held positions in the main conference video
display. While in a sub-conference, participants can continue viewing the main
conference.
Note This option is available only when a conference is configured to support
sub-conferences
Procedure
1
Select the required participant in the Participant List tab.
2
Select Move participants to sub-conference (22 in Figure 12-4 on
page 107).
The Select sub-conference dialog box appears.
3
From the list, select the required sub-conference.
4
Select OK.
A new Sub-conf column appears in the Participant List with a list of all
available sub-conferences for that participant.
5
In the Sub-conf column, select a sub-conference for that participant.
6
To return the participant to the main conference, in the Sub-conf list,
select Main.
When all participants return to the main conference and none remain in
the sub-conference, the Sub-conf column disappears from the
Participant List.
BLOCKING THE
VIDEO STREAM
118
In the Participant List tab, users with moderator-level access can block the video
stream sent by a participant to a conference. For example, a participant video
connection might affect conference processing and degrade performance. You
can block the participant’s video until problems at the participant’s endpoint are
resolved.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Configure Participant Settings
Procedure
1
In the Participant List tab, select the participant that you want to block.
2
Right select and select Block camera from the pop-up (35 in
Figure 12-4 on page 107)
–or–
Select Video Image (29 in Figure 12-4 on page 107).
CHANGING A
PARTICIPANT NAME
In the Participant List tab, users with moderator-level access can change the
name of conference participants.
Procedure
VIEWING
PARTICIPANT CALL
INFORMATION
1
In the Participant List tab, select the participant whose name you want
to change.
2
Right select and select Change Name from the pop-up (35 in
Figure 12-4 on page 107).
3
Enter the new name in the Change name field.
4
Select OK.
Users with moderator-level access can view a comprehensive set of participant
call statistical information.
Procedure
1
Select the required participant in the Participant List tab.
2
Right select and select View participant info from the pop-up (35 in
Figure 12-4 on page 107).
–or–
3
Select the information icon in the Participants List section for the
selected participant.
The Call Information dialog box for the specified participant appears.
Table 12-3 lists the statistics displayed.
Using the SCOPIA Elite MCU
119
How to Configure Participant Settings
Table 12-3
Participant Information Statistics
Group
Field
Description
Endpoint
Information
Type
Participant endpoint type.
IP address
Participant endpoint IP
address.
Description
Participant description
(displays the endpoint vendor
identifier, if available).
Connect time
Time at which the participant
connected to the conference.
Basic Call Information
Audio
120
Audio Codec
Audio codecs sent to and
received by the participant.
Audio rate
Total audio bandwidth sent
and received by the
participant.
Audio Packets loss count
Total lost audio packets sent
to and received by the
participant.
Audio Jitter (curr/min/max)
Accumulated audio packets
sent to and received from the
participant. Includes the
current value and average
values for the minimum and
maximum number of packets
sent to and received from the
participant.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Configure Participant Settings
Group
Field
Description
Video
Video codec
Video codecs sent to and
received by the participant.
Video resolution
Picture size of video sent and
received by the participant.
Video frame rate
Frame rate of video sent to
and received by the
participant.
Video rate
Total video bandwidth sent
and received by the
participant.
Video packets loss count
Total lost video packets sent
to and received by the
participant.
Video jitter (curr/min/max)
Accumulated video packets
sent to and received from the
participant. Includes the
current value and average
values for the minimum and
maximum number of packets
sent to and received from the
participant.
2nd video codec
The second video codec sent
to and received by the
participant (if used).
Data protocol
Indicates whether the
protocol used if the
participant is participating in
data sharing.
Data
Advanced Call Information
Using the SCOPIA Elite MCU
121
How to Configure Participant Settings
Group
Field
Description
Audio
Audio out of order packets count
Total audio packets sent to
and received from the
participant out of sequence.
Audio packets count
Total audio packets sent and
received by the participant.
Audio bytes count
Total audio bytes sent and
received by the participant.
Audio IP address
IP address and port to which
audio is sent to the
participant.
Video out of order packets count
Total video packets sent to
and received from the
participant out of sequence.
Video fast update requests count
Total Video Fast Update
(VFU) requests sent and
received by the participant.
Video packets count
Total video packets sent and
received by the participant.
Video bytes count
Total video packets sent and
received by the participant.
Video IP address
IP address and port to which
video is sent to the
participant.
Qualivision state
Encryption level used.
Data IP address (Local/Remote)
IP address of the participant
data sharing terminal.
FECC
Indicates whether Far End
Camera Control is in use.
Video
Data
122
SCOPIA Elite MCU 5100 Series MCU User Guide
Viewing Conference Statistics
CONFIGURING
OUTGOING
BANDWIDTH
SETTINGS
Users with moderator-level access can configure the bandwidth rate at which
they invite other participants to the conference.
Procedure
1
In the Participant List tab
a
Enter the alias or number of the participant being invited in the
Invite field (18 in Figure 12-4 on page 107).
b
Select the required bandwidth in the Rate(Kbps) field (25 in
Figure 12-4 on page 107).
c
Select Invite (23 in Figure 12-4 on page 107).
–or–
2
VIEWING
CONFERENCE
STATISTICS
In the Advanced Invitation tab
a
Enter the alias or number of the participant being invited in the
Invite field.
b
Select the required bandwidth in the Kbps field.
c
Select Invite.
Users with moderator-level access, can view a comprehensive set of statistical
information in the Statistics tab. Statistics frequently update automatically and
enable you to monitor conference performance.
Procedure
HOW TO USE
ADVANCED
INVITATION
SETTINGS
1
In the Participants List section, select Statistics (23 in Figure 12-4 on
page 107) to view conference statistics.
2
Select Update to refresh the information displayed.
The following sections describe the tasks that users with appropriate access level
can perform in the Advanced Invitation tab:
Using Quick Invites to Invite Conference Participants on page 124
Inviting Participants Using Advanced Settings on page 124
Using the SCOPIA Elite MCU
123
How to Use Advanced Invitation Settings
USING QUICK INVITES
TO INVITE
CONFERENCE
PARTICIPANTS
In the Participant List tab of the Conference Control interface, all users can use
the quick invite feature to send an invitation to participate in a conference.
Procedure
1
In the Invite # field, enter the participant number you want to invite.
You can invite multiple participants by separating them with the invite
sign (**).
2
(Optional) You can select a bandwidth rate lower than the current
conference rate at which the invited participant joins the conference.
You can thus invite individual participants with lower connection
capabilities.
Select a new bandwidth rate in the Rate(kbps) field.
3
INVITING
PARTICIPANTS USING
ADVANCED
SETTINGS
Select Invite (26 in Figure 12-4 on page 107).
All users can invite multiple participants into a conference at the same time in the
Advanced Invitation tab of the Conference Control interface. As each invite field
can accommodate multiple participant numbers with separators, you can use this
tab to invite a large number of participants at the same time. All users can also
select a lower bandwidth rate with which to connect individual participants.
In the Advanced Invitation tab, all users can also drag and drop participant
images into preferred positions in the layout of each conference view that the
conference supports. All users can also set the layout which invited participants
see when joining a conference.
In a cascaded conference, all users can choose which SCOPIA Elite MCU unit
actually invites the participant.
Procedure
1
Select Advanced Invitation (24 in Figure 12-4 on page 107) in the
Conference Control interface.
2
Enter the participant contact numbers in the first Invite # field.
You can enter multiple numbers separated by the invite sign (**).
3
124
Enter the name you want to appear when the participant enters the
conference in the Display Name field.
SCOPIA Elite MCU 5100 Series MCU User Guide
How to Use Advanced Invitation Settings
4
Select the bit rate in the Kbps field that the SCOPIA Elite MCU uses
when inviting a participant to a conference.
Select default for optimal bit rate performance.
5
Select a cascaded SCOPIA Elite MCU conference in the MCU field to
which invited participants connect.
Note This step is only for cascaded conferences.
6
(Optional) To configure advanced features, follow these additional
steps;
Additional control features appear in the Advanced Invitation tab (24 in
Figure 12-4 on page 107).
Select Change (42 in Figure 12-5 on page 108) in the Conference
View section.
A dialog box appears displaying a list of the current layouts
available in the current conference.
Drag and drop the Voice activated frame button (41 in Figure 12-5
on page 108) into the preferred position in the Layout display frame
that appears in the Conference View section.
Note You can set a position for the participant image in all layouts that the
conference currently supports.
At the end of each participant row, choose from the list the number
of the conference video layout you want to display to the participant
upon entry into the conference.
7
Repeat Step 1 to Step 6 for each Invite # field until you configure all
required the participant invites.
8
Select Invite (26 in Figure 12-4 on page 107) to send the invitations.
Using the SCOPIA Elite MCU
125
About Cascading Conferences
ABOUT CASCADING
CONFERENCES
Users with moderator-level access can increase SCOPIA Elite MCU call capacity
by cascading SCOPIA Elite MCU units. This option supports the bridging of
several separate conferences to create very large conferences through IP
connections (H.323 and SIP) and also through ISDN/PSTN connections (H.320)
when operating in conjunction with a gateway.
In the Conference Control interface, cascading a conference works the same way
as inviting a single participant into an existing conference. Once you create a
cascaded conference, you can use the SCOPIA Elite MCU to set the conference
to which invited participants are connected, providing precision control of
resources. In a cascaded conference, you can view participants in a tree view that
displays each participant according to the conference to which each is connected.
Note If a failure occurs in a cascaded conference, local SCOPIA Elite MCU users
can see this status in the Create Conference window or Conference Control
interface. This status, however, only appears if it was the local MCU that was lost.
If the slave SCOPIA Elite MCU is lost, then the user of the master SCOPIA Elite
MCU can view which participants are without audio/video in the Participant List
tab. If the master SCOPIA Elite MCU is lost, then slave SCOPIA Elite MCUs do
not receive any indication that there has been a failure.
Creating a Cascaded Conference on page 126
Inviting Participants to a Cascaded Conference on page 127
Viewing Participants in a Cascaded Conference on page 127
CREATING A
CASCADED
CONFERENCE
Procedure
1
Access the Participant List tab.
2
Invite another conference on the host SCOPIA Elite MCU unit or on
another SCOPIA Elite MCU unit by typing the number in the Invite #
field and selecting Dial.
The invited conference and connected participants appear in the host
conference participant list in the Participant List tab.
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SCOPIA Elite MCU 5100 Series MCU User Guide
Defining Conference Views
INVITING
PARTICIPANTS TO A
CASCADED
CONFERENCE
All users can invite participants to a cascaded conference in the Advanced
Invitation tab of the Conference Control interface.
Procedure
VIEWING
PARTICIPANTS IN A
CASCADED
CONFERENCE
1
Select Advanced Invitation (24 in Figure 12-4 on page 107) in the
Conference Control interface.
2
In the MCU column, select the conference to which the invited
participant connects upon acceptance of the conference invite.
In the Conference Control interface, you can view participants in a cascaded
conference in a hierarchical display in one of the following two ways:
Normal View—All conference participants appear in a single list.
Cascaded participants appear without any indication of the cascaded
SCOPIA Elite MCU connection.
Tree View—Conference participants appear in an expandable tree view
showing cascaded SCOPIA Elite MCU connections to the conference.
Select the plus sign (+) next to the name of the cascaded SCOPIA Elite
MCU unit to expand the tree showing cascaded conference participant
details.
Procedure
DEFINING
CONFERENCE
VIEWS
1
Access the Participant List tab.
2
Select Normal View (19 in Figure 12-4 on page 107) to display
cascaded conference participants in a single list or Tree View (20 in
Figure 12-4 on page 107) to display conference participants in a tree
view.
The following sections describe the tasks that users with appropriate access level
can perform in the Conference View section:
Enabling or Disabling Dynamic Layouts on page 128
Changing the Main Conference Layout on page 128
Changing a Personal Conference Layout on page 129
Displaying Participant Names in Frames on page 129
Using the SCOPIA Elite MCU
127
Defining Conference Views
Enabling or Disabling Auto-Switch Mode on page 129
ENABLING OR
DISABLING DYNAMIC
LAYOUTS
Users with moderator-level access can enable or disable dynamic layouts for a
conference. A dynamic layout seamlessly switches the conference video image
between a wide range of layouts to correspond with the number of participants in
attendance at any given time during the conference. The video image switches to
a layout with frames equal to the number of participant images. HD participants
can view a layout with up to 28 participants. The layout changes accordingly as
participants join or leave a conference.
A dynamic layout conserves bandwidth, eliminates the display of empty frames
in the video image, and makes optimum use of the video image for displaying
participant images. This type of layout switching is suitable for a conference with
a high rate of participant traffic joining and leaving the conference or an adaptive
service used for a variety of conference sizes.
Procedure
1
Access the Conference View section of the Participant List tab.
2
Select Change (42 in Figure 12-5 on page 108).
A pop-up appears, displaying a list of currently available layouts for the
current conference.
3
CHANGING THE MAIN
CONFERENCE
LAYOUT
Select Dynamic Layout to enable (if not selected) or disable (if already
selected) dynamic layout for this conference.
In the Conference View section, users with moderator-level access can change
the main layout for the current conference.
Procedure
1
In the Conference View section of the Participant List tab, select
Change (42 in Figure 12-5 on page 108).
A pop-up appears, displaying a list of currently available layouts for the
current conference.
2
Select the layout of your choice.
The conference adjusts to the new selection.
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SCOPIA Elite MCU 5100 Series MCU User Guide
Defining Conference Views
CHANGING A
PERSONAL
CONFERENCE
LAYOUT
In the Conference View section, users with can change their own personalized
layout for the current conference.
Procedure
DISPLAYING
PARTICIPANT NAMES
IN FRAMES
1
Select the required participant in the Participant List tab.
2
Select Location in View (22 in Figure 12-4 on page 107).
3
Select Personal layout and select the required video display from the
listed options.
In the Conference View section, users with moderator-level access can optionally
display the name of endpoints or participants in specific positions of the video
layout frame.
Note This feature is visible when you configure text overlay in the service.
Procedure
ENABLING OR
DISABLING
AUTO-SWITCH MODE
1
Access the Conference View section of the Participant List tab.
2
Select Display participant names in frame (39 in Figure 12-5 on
page 108).
In the Conference View section, users with moderator-level access can enable the
auto-switch mode for a conference. The auto-switch mode displays all the
participants of a large conference in Continuous Presence (CP) mode display in
the video layout on a rotating basis. Participant images can be replaced at preset
intervals.
Procedure
1
Access the Conference View section of the Participant List tab.
2
Select Auto-switch (40 in Figure 12-5 on page 108) to enable (if not
already selected) or disable (if already selected) auto-switch mode.
Using the SCOPIA Elite MCU
129
Terminating Conferences
TERMINATING
CONFERENCES
You can disconnect an inactive or unused conference in the Create Conference
window.
Procedure
SIGNING OUT OF A
CONFERENCE
1
Access the Create Conference window.
2
Select Terminate Conference next to the conference name to end the
conference.
When you finish configuring or viewing details of the current conference, you
can sign out.
Procedure
130
1
Access the control toolbar.
2
Select Sign out (14 in Figure 12-3 on page 107).
SCOPIA Elite MCU 5100 Series MCU User Guide
13
TROUBLESHOOTING THE SCOPIA
ELITE MCU
Resolving MCU Failure to Register with the Gatekeeper on page 131
Resolving Front Panel LED Issues on page 132
Resolving MCU Conference Initiation Failure on page 132
Resolving Conference Access Failure on page 133
Resolving Cascading Failure on page 134
Resolving Quality Issues in Cascaded Conferences on page 135
Resolving Endpoint Disconnection Issues on page 135
Resolving Unexpected Conference Termination on page 135
Resolving Presentation Issues on page 136
Resolving Unexpected SIP Call Disconnection on page 136
Recovering the Password section on page 136
RESOLVING MCU
FAILURE TO
REGISTER WITH THE
GATEKEEPER
This section describes what to do if the MCU fails to register with the ECS.
Possible Causes
The gatekeeper address is set incorrectly.
Verification Steps
Verify the gatekeeper IP address settings.
Troubleshooting the SCOPIA Elite MCU
131
Resolving Front Panel LED Issues
Possible Causes
RESOLVING FRONT
PANEL LED ISSUES
Verification Steps
TCP/IP setup issue.
Verify that the MCU is assigned a unique
IP address.
Verify that the subnet mask and default
gateway subnet mask are set correctly.
Attempt to the ping the MCU from the
gatekeeper to verify whether the MCU is
reachable.
Ensure the IP address assigned to the MCU
is unique and not duplicated anywhere on
the network.
LAN or cable problem
Verify the switch port settings.
Verify that the Ethernet cable is straight
through.
Try another Ethernet cable.
Verify if the switch port LEDs show Link
and Activity.
ECS is in Predefined mode.
Verify that the MCU is predefined in the
ECS.
This section describes what to do if MCU module front panel LEDs are off at all
times, including during the power off, power on cycle.
Symptom
Front panel LEDs are off at all times.
Recommended Action
Check the AC cable and fuse, and then verify that the power supply LED
is green.
RESOLVING MCU
CONFERENCE
INITIATION FAILURE
132
This section describes what to do if MCU conference initiation fails.
Possible Causes
Verification Steps
In ad hoc conferences, the ECS is set to
reject all calls.
Verify that the Accept calls option is
checked in ECS > Settings > Calls.
SCOPIA Elite MCU 5100 Series MCU User Guide
Resolving Conference Access Failure
RESOLVING
CONFERENCE
ACCESS FAILURE
Possible Causes
Verification Steps
The MCU is set to work with an external
authorization server, but no authorization
server is configured.
Verify that the External conference
authorization policy option is set to None
in Maintenance > Advanced parameters >
External conference policy authorization.
The MCU is set to work with an external
authorization server, but the authorization
server is not configured properly to work
with the MCU.
Verify that the MCU IP address is correctly
configured in the authorization server.
In ad hoc conferences, the initiating LAN
endpoint is not registered with the ECS.
Verify that the initiating endpoint appears
in the ECS Endpoints table correctly.
In ad hoc conferences, the MCU service is
not defined in the ECS Services table.
Verify that the service is defined in the
MCU.
Verify that the MCU service prefix appears
in the ECS Services table. If it does not,
add it manually.
Verify that the service prefix is not a subset
of another service prefix.
There are not enough MCU resources
available for the desired conference.
Verify that current calls are not utilizing all
resources by checking the available MCU
capacity and then trying to disconnect other
calls in order to find the problem.
This section describes what to do if an endpoint cannot be invited to a conference
or dial into the conference.
Possible Causes
Verification Steps
The ECS is set to reject all calls.
Verify that the Accept calls option is
checked in ECS > Settings > Calls.
The endpoint is not registered with the
ECS.
Verify that the invited/dialing endpoint
appears in the ECS table of registered
endpoints.
Verify that the endpoint is online.
Troubleshooting the SCOPIA Elite MCU
133
Resolving Cascading Failure
Possible Causes
Verification Steps
The MCU is configured to work with an
Check if the endpoint is authorized in the
authorization server, but the endpoint is not authorization server.
authorized and therefore the authorization
server rejects the call.
RESOLVING
CASCADING
FAILURE
The endpoint is currently in a call.
Confirm that the endpoint is not busy/in a
call.
There are not enough MCU resources
available for the desired conference.
Remove one of the current participants to
verify that the endpoint can join
successfully.
Verify whether cascading is enabled and if
the meeting is scheduled for cascading.
This section describes what to do if MCU conference cascading fails.
Possible Causes
Verification Steps
The invited conference does not exist, and
the remote MCU is not in Ad Hoc
(Scheduler, Web, Control API and dial-in)
mode.
If ad hoc conferencing is not allowed for
the remote MCU, and the remote
conference does not exist, create the
conference and then cascade it (web/dial
invite).
Service prefixes are not unique and there is Verify that all cascaded MCU modules
service prefix conflict.
have unique service prefixes.
The remote MCU module is not registered
with its gatekeeper.
Verify proper registration of all MCU
modules with their respective gatekeepers.
Not enough ports are available to
accomplish cascading.
Check o nthe Status web page that the
number of free ports on each MCU used is
not zero.
Note Cascading requires one port from
each conference.
Services are not synchronized.
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SCOPIA Elite MCU 5100 Series MCU User Guide
Verify that service definitions do not
include differences such as H.235 being
enabled on one conference only.
Resolving Quality Issues in Cascaded Conferences
RESOLVING
QUALITY ISSUES IN
CASCADED
CONFERENCES
RESOLVING
ENDPOINT
DISCONNECTION
ISSUES
RESOLVING
UNEXPECTED
CONFERENCE
TERMINATION
This section describes what to do if a cascaded conference suffers long delays or
bad lip synchronization.
Possible Causes
Verification Steps
Unsuitable topology used (for example,
chain topology used unnecessarily).
One single central MCU should invite all
other cascaded MCUs.
We recommend that you do not have more
than one level of cascaded MCUs.
Use a star topology, where the central
MCU is in the center of the star, and other
cascaded MCU modules are on the arms of
the star.
This section describes what to do if endpoints unexpectedly drop out of the MCU
conference.
Possible Causes
Verification Steps
Unreliable network link.
Check network link quality (round trip time
should be less than 300 msec).
This section describes what to do if a conference on the MCU unexpectedly
terminates.
Possible Causes
Verification Steps
The MCU unexpectedly drops out of the
ECS endpoints database.
Uncheck the Check that endpoint is online
every n seconds option in ECS > Settings >
Advanced.
Uncheck the Check that call is alive every
n seconds option in ECS > Settings > Calls.
Uncheck the TTL option in ECS > Settings
> Advanced.
Troubleshooting the SCOPIA Elite MCU
135
Resolving Presentation Issues
Possible Causes
Verification Steps
The Ad hoc conferences terminate when
Set the Ad hoc conferences terminate when
option at Configuration > Conferences is option at Configuration > Conferences to
set to Conference creator leaves and the
Last participant leaves.
conference creator has left the conference.
RESOLVING
PRESENTATION
ISSUES
This section describes what to do if you cannot start or receive a presentation
during a conference.
Possible Causes
Verification Steps
H.239 functionality is not enabled on your
endpoint.
Verify that H.239 is enabled on the
endpoint.
Make a point-to-point call to another
endpoint and verify that you can start a
presentation.
Presentation is not configured in the MCU
service used in your conference.
Configure the service to support
presentation at Configuration >
Conferences > Services list > More >
Enable presentation views.
MCU presentation definitions in the
Check that your endpoint supports the
service are not supported by your endpoint frame size, frame rate and video codec as
(frame rate, frame size, codec).
defined in the service.
RESOLVING
UNEXPECTED SIP
CALL
DISCONNECTION
RECOVERING THE
PASSWORD
136
This section describes what to do if a SIP call unexpectedly disconnects after 30
seconds.
Possible Causes
Verification Steps
DNS is not fully configured on the MCU
and user agents.
Verify that DNS is configured on user
agent and MCU.
If you forget your password, you can recover it. For operational information, see
the Changing the Global User Name and Password section on page v.
SCOPIA Elite MCU 5100 Series MCU User Guide
INDEX
A
access levels
See user types 101
actions 103
address settings
changing 25
Advanced Invitation tab 110, 123, 124, 127
audio
codecs 4
audio announcement interval 83
auto switch 129
B
block admission 115
block video stream 118
C
cascaded conferences 8, 126
view participants 127
Chinese 23
codecs
audio transcoding 4
cold start 66, 69
Conference Control interface
Advanced Invitation tab 124
Moderator-level options 112
refresh 112
conference description 103
conference ID number 92, 94, 103
conference layouts
See layouts 128, 129
Conference List window 102
conference procedures
block admission 115
block video stream 118
disable dynamic layouts 128
enable dynamic layouts 128
invite from SIP endpoint 94
invite multiple H.323 endpoints 93, 94
invite using quick invite 124
join ad hoc conference with H.323
endpoint 92, 94
mute audio connection 114
unmute 114
conference statistics 123
Conference View section 127
configuration procedures
configure dynamic layouts 37
configure H.323 gatekeeper settings 31
configure PIN settings 45
configure SIP Proxy settings 32
import settings 80
methods for creating conferences 37
select language 23
Create Conference window
terminate conference 130
D
deleting participants 116
dialing conventions
IP-based endpoints 96
DTMF 5
conference control 97
control signals 97
enable in-band DTMF (RFC 2833)
forwarding 82
86
Index
137
handle after XML 84
dynamic layouts 37, 128
E
encryption 5, 103, 109
support 43
English 23
external programs 26
J
Japanese 23
F
factory default settings
font align 83
FTP 26
using quick invite 124
invite sign 93, 94
IP-based endpoints
dialing conventions 96
IVR 5
L
80
H
H.235 3
H.239 3
H.243 5
H.323 advanced commands
hide stack 83
show stack 83
show status 83
H.323 endpoints
inviting 93, 94
joining ad hoc 92, 94
H.323 gatekeepers
conference registration 37
HTTPS 27
Import Certificate 27
Manage Certificate 27
I
ICMP 26
importing configuration settings 80
initial configuration 11
interoperability 2
invite
from SIP endpoint 94
multiple participants with single dial string
93, 94
138 SCOPIA Elite MCU 5100 Series MCU User Guide
language support 23
layouts
changing 128, 129
display name in video layout frame 41, 129
link down 66, 69
link up 66, 69
log notify level filter 84
M
MCU messages 49
media processor
registration failure 67, 70
media types 103
mute 114
N
NTP synchronization period
84
O
optional no self see 5
P
packet size
maximum across network 85
participant
current number of 103
Participant List tab 109, 126
PIN
settings 45
PIN Settings tab 45
Portuguese 23
presentation
view 42
privacy 5
protocol settings 31
protocols 3
sub-conference 117
SVC Error Resiliency 2
system procedures
change address settings 25
configure external program access
configure security 26
Q
Telnet 26
terminal baud rate 85
text-based commands
See advanced commands
transcoding 4
quick invite
T
124
R
reconnect participants 115
remote control 5
remove participants 116
restoring factory default settings
Russian 23
81
U
80
S
saving configuration settings 79
security 5
Select sub-conference dialog box
self-view 5
service prefix number 92, 94
services configuration 38
Services tab 38
SIP adv a nced commands
show status 85
SIP advance d commands
hide stack 85
SIP advanced commands
show stack 85
SIP endpoints
inviting 94
SIP Proxy
settings 32
SNMP 26
Spanish 23
Statistics tab 110
26
110, 118
unmute 114
user interface language 23
user types 101
administrators 76, 102
conference participants 102
Moderators 102
opera tors 102
operators 76
V
video
formats 4
video quality 2, 4
viewing
conference statistics 123
participants in cascaded conference 127
W
warm start 66, 69
web refresh interval 82
web server certificate
creating 27
importing 27
web-based management and control 2
Index
139
X
XML
84
140 SCOPIA Elite MCU 5100 Series MCU User Guide
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