0
BT 8528 Digital Phone
2
3
1
4
5
8
7
1
Handset
2
Display
3
Ring/Message
Indicator
4
Feature Keys
5
Dialpad
6
Navigation Keys
7
Programmable Keys
8
External Speaker
6
Handset: The handset is hearing aid compatible (HAC). When using headset or
in Hands-free mode, you need not use the handset.
Display: Viewing area for using features and identifying callers.
Ring/Message Indicator: Flashes to show call, message and feature activity.
Flashing
An incoming call or Auto Answer activated
On
On a call or using a feature.
Off
Telephone is idle.
Feature Keys: Provide quick access to commonly used features.
Key
Up
Down
Feature
Volume control for the ringer, handset, and speaker.
Adjust ringer volume while phone is ringing.
Adjust handset or speaker volume while using handset or
speaker.
Hands-free
Press to activate Hands-free mode (speakerphone).
Mute
Press to temporarily turn off microphone during a call.
Directory
Accesses the system speed dial list. Select number index
and lift handset to dial.
Cancel
Cancel key when handset lifted.
Left/backspace when entering dialpad text.
1
Key
Feature
Redial
Calls the last external number dialled.
Hold
Places the current external call on hold.
Recall
Recall Key / Transfer, Conference (See Feature Code table)
Message
Connects to your voice mailbox and lights to indicate
message waiting.
Toggles between Alpha Mode and Numeric Mode when
entering dialpad characters.
Dialpad: Use to dial phone numbers, enter feature codes, and enter characters
when using features that require text input.
Navigation Keys: Use to page through Display screens.
Programmable Keys: 14 programmable keys.
External Speaker: Provides audio for Hands-free calls and background music.
Using your BT 8528 Phone
Dial extension number
Or
Dial Outgoing Call access code
(9 by default) and external number.
Placing Emergency Calls
Select a line or lift the handset and
dial 9
Dial emergency number: 999 or 112
Wait for answer, announce call, and
hang up. If no answer
Press Recall to return to call.
Or
Hang up to transfer call and
disconnect call from your phone.
Answering Calls
Lift the handset, or
Press Hands-free to answer a call with
a headset or in Hands-free mode.
Placing Internal Calls
Lift handset or Press Hands-free
Dial extension number.
Programming Keys
Lift the handset and dial 727
Select the key to be programmed
Dial Feature Code or number to be
assigned to the key
Hang up phone to finish
programming.
(See Feature Code Table for list of
codes.)
Placing External Calls
Lift handset or Press Hands-free
Dial Outgoing Call access code
(9 by default)
Dial the number.
Redialling External Numbers
With or without lifting handset
Press Redial or lift the handset and
Dial 77.
Transferring Calls to Extensions
While on a call
Press Recall
Using Do-Not-Disturb
To activate or cancel: Lift the handset
and dial 736
When ON, callers receive busy signal.
2
Personal Speed Dial
Storing Speed Dial Numbers
Without lifting the handset dial 75
Select location for number (01 – 50)
Enter number followed by #
Enter name followed by #
Press the “Programme key” to exit
While listening to the Greeting
Dial
Calling Speed Dial Numbers
Dial 74
Dial location of number (01 – 50)
Lift handset or Press Hands-free to
dial number.
1
Begin playback at first
message.
01
Change outgoing greeting.
05
Change Voicemail Password.
After message playback begins
Dial
0
Pause Playback.
FMC (Fixed Mobile Convergence)
Mobile Ringing with FMC
To turn On/Off simultaneous ringing
of extension and mobile phones:
Lift handset and dial 790
Note: extension number must first be
associated with mobile number
through system programming.
4
Go back to previous message.
5
Go back to start of message.
6
Play the next message.
7
Erase the message
8
Forward message to another
extension.
Call Toggling with FMC
When Mobile Ringing is enabled:
If call answered on extension phone
Press Recall and Dial 788 to toggle to
mobile phone.
If call answered on mobile phone
Dial 787 to toggle to extension.
¾
Go back 10 seconds.
#
Go forward 10 seconds.
32
Return Call. Automatically
make a call to caller who left
the message. Dial the code
after the message is finished.
(Not applicable with remote
mailbox access)
Playing and Recording Voicemail
Messages
Extensions must be set up with a
Voice Mailbox before using Voicemail.
Diverting Calls
Lift the handset and dial 732 to Divert
all Calls
To divert internally, dial extension
number followed by #.
Or
To divert externally, dial Outgoing
Call access code (9 by default) and
external number followed by #.
Dial 732 followed by # to cancel
See table for other Divert Codes.
With handset on phone
Press Message
Dial extension, password and #.
Follow prompts as described in
following table.
For more information about using phone features and programming feature
keys, refer to your System Administrator for copies of the BT Quantum User Guide
and BT Quantum Administration Guide.
3
Commonly Used Feature Codes Note: R = Recall Key
Account Code: before call
796
Account Code: while on a
call
R797
System Voicemail On/Off
737
Auto Answer On/Off
705
Background Music
706
Log in/Log out of hunt
group
723 XX
Line Access – Group 1
9
Line Access Groups 2- 11
760 – 769
Night Service (Ext. 201
only)
738
Call Pick-up (incoming only) 726 XXX
PA announcement
720
Call toggle: FMC. Retrieve
call
787
Page All Systemphones
716
Page All
730
Call toggle: FMC. Send call
R788
Page: Voice Call
715
CLIR activation
724
Paired Extensions
702XXX#
Conference
R3
Mobile Ringing On/Off
790
Divert All
732XXX#
Divert on Busy
733XXX#
791
Divert on No Answer
734XXX#
Mobile Ringing On/Off
times
(+ HHMMHHMM)
Do Not Disturb: set/cancel
736
Mobile Ringing Weekend
Svc.
795
Park Calls
R722
Door Open – when not on a
731
call
Door Open – when on a call R731
Extension Groups 1-10
180-189
Extension Groups 11-20
190-199
Extension Groups 11
0
Extension Lock: change
code
714XXXYYY
Pick up parked call
712 (1-5)
Redial
77
Reminder Call
718HHMM
Reminder Call Cancel
718¾
Reset telephone
739
Return and Hold in 2-Call
handling
R2
Return and Release in 2Call handling
R1
Ring Back
R5
External Call Hold: Retrieve 719
Ring Tone change
703(Up and
Down key)
Follow Me (+ personal code) 735
Room Monitor
798
Forward Recall
R728
Group Divert All Calls
792XXX#
Speed Dial Access
(Personal)
7401-7450
Group Divert on Busy
793XXX#
Speed Dial Programme
(Pers)
7501-7550
Extension Lock: lock/unlock 713 XXX
Extension numbering
(default)
201-248
External Call Hold
R
Group Divert on No Answer 794XXX#
Key programming
727
Log In to all Groups
723¾1
Log out all groups
7231¾0
4
System Speed Dial Access
4001-4999
Voicemail
¾
Safety Instructions and Precautions
WARNING: Do not connect directly to the public switched telephone network
(PSTN). Any connection of this phone to an off premise application, an out of
plant application, any other exposed plant application, or to any equipment
other than the intended application may result in a safety hazard, and/or
defective operation, and/or equipment damage. ‘Exposed Plant’ means where
any portion of the circuit is subject to accidental contact with electric lighting or
power conductors operating at a voltage exceeding 300 V between conductors
or is subject to lightning strikes.
WARNING: The handset supplied with the phone shall not be substituted with
any other handset. Use of other handsets with this phone may have the potential
to cause hearing loss in the event of a lightening strike on the outside plant
wiring.
When you use your phone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including
the following:
• Do not use this product near water, for example, near a bathtub, washbowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Avoid using a phone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
• Do not use the phone to report a gas leak in the vicinity of a leak.
Maintenance and Repair: There are no user serviceable parts inside the phones.
For repairs, return the phone to BT.
These notices may appear on the product or in the technical documentation:
DANGER
WARNING
CAUTION
Danger indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
Warning indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
Caution indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury and/or damage to
the equipment or property.
This symbol may appear on the product:
The exclamation point within an equilateral triangle indicates that
important operating and maintenance (servicing) instructions are
included in the literature accompanying the product.
5
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract.
The CE marking on this equipment
indicates compliance with the following:
This device confirms to Directive
1999/5/EC on Radio Equipment and
Telecommunications Terminal equipment
as adopted by the European Parliament
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2011.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No: 1800000.
Printed in China.
Part No. 57011418CN DOC BT 8528 Quick Reference Guide Rev3
Printed on paper which meets international environmental standards
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