ScripTalk® Printer
User’s Manual
Model 220-SN™
User’s Manual No. 220-SN-001 v1.9
© En-Vision America, Inc.
FORWARD
This manual provides installation and operation information for the 220SN series printers, manufactured by En-Vision America, Inc.
COPYRIGHTS
This document contains information proprietary to En-Vision America,
Inc.. This document and the information contained within is copyrighted
En-Vision America, Inc. and may not be duplicated in full or in part by
any person without written approval from En-Vision America, Inc. While
every effort has been made to keep the information contained within
current and accurate as of the date of publication, no guarantee is given
or implied that the document is error free or that it is accurate with
regard to any specification. En-Vision America, Inc. reserves the right to
make changes, for the purpose of product improvement, at any time.
TRADEMARKS
220-SN is a service mark of En-Vision America, Inc. Windows and MSDOS are registered trademarks of Microsoft Corp. All other marks are
trademarks or registered trademarks of their respective holders.
REPAIR
Before returning any equipment to En-Vision America for warranty or
out-of-warranty repair, contact ScripTalk Printer Technical Support for
troubleshooting assistance.
Phone: 800-890-1180
Email: support@envisionamerica.com
En-Vision America, Inc.
825 4 Street West, Palmetto, FL 34221
www.envisionamerica.com
©Copyright 2018 En-Vision America, Inc.
All rights reserved.
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iii
PRECAUTIONS FOR LOCATION AND ENVIRONMENT
Be sure the surface the 220-SN printer is sitting on and the environment
around it satisfy the following characteristics for reliable and safe
operation.



Place the printer on a surface that is flat, level, and free from
vibration
Avoid environments with high temperature and humidity, and
ones where rapid changes to temperature and humidity are
possible
Avoid locations where the printer may be exposed to water, oil,
dust, or direct sunlight
Failure to adhere to the recommendations listed above may result in a
shortened life span for the printer.
POWER SUPPLY
To avoid the risk of malfunction, follow these guidelines for supplying
power to the printer:



Use only the power supply included with the 220-SN printer
(Output: 19V, 2.7A)
Plug the power supply into a grounded power outlet
Avoid plugging the power supply into an outlet shared by or
near a heater, refrigerator, or other large appliance that draws a
large amount of power
iv
TABLE OF CONTENTS
1 - INTRODUCTION………………………………………………………………………………..1
1.1 – FEATURES OF THE PRINTER………………………………………………………2
1.2 – UNPACKING…………………………………………………………………………….2
1.2.1 – INCLUDED ACCESSORIES……..……………………………………….3
1.3 – PARTS IDENTIFICATION…………..………………………………………………4
2 – INSTALLATION…………………………………………………………………………………7
2.1 – SITE LOCATION………………………………………………………………………..8
2.2 – MEDIA IDENTIFICATION………………………………………………………….8
2.3 – LOADING LABELS…………………………………………………………………….9
2.4 – CONNECTIONS………………………………………………………………………11
2.4.1 – POWER SUPPLY CONNECTION……………………………………11
2.4.2 – NETWORK CONNECTION……………………………………………12
3 – NETWORK CONFIGURATION…………………………………………………………13
3.1 – NETWORK LEDs……………………………………………………………………14
4 – TROUBLESHOOTING……………………………………………………………………..15
4.1 – ERROR SIGNAL TROUBLESHOOTING…………………………………….15
4.2 – TROUBLESHOOTING TABLE…………………………………………………..17
4.3 – NETWORK TROUBLESHOOTING……………………………………………19
4.4 – DEFAULT SETTINGS RESET…………………………………………………….19
4.5 – FACTORY RESET…………………………………………………………………….20
4.6 – PRINT CONFIGURATION……………………………………………………….21
4.7 – KEEPALIVE SETTINGS…………………………………………………………...21
5 – CLEANING………………………………………………………………………………………23
5.1 – CLEANING MATERIALS AND SCHEDULE…………………………………24
5.2 – PARTS TO CLEAN……………………………………………………………………24
6 – SPECIFICATIONS…………………………………………………………………………….25
v
1 – INTRODUCTION
Thank you for your investment in the ScripTalk Printer Model 220-SN.
This Operators manual contains the basic information about the
installation, setup, configuration, operation, and maintenance of the
printer.
A total of 6 topics are covered herein, and they are organized as follows:
Section 1: Introduction
Section 2: Installation
Section 3: Network Configuration
Section 4: Troubleshooting
Section 5: Cleaning
Section 6: Specifications
It is recommended that you read carefully and become familiar with
each section before installing and maintaining the printer. Refer to the
Table of Contents at the front of this manual to search for the relevant
information needed. All page numbers in this manual consist of a
section number followed by the page number within the stated section.
This section assists you in unpacking the printer from the shipping
container. You will also be guided through a familiarization tour of the
main parts and controls.
The following information is provided herein:



Features of the printer
Unpacking
Parts identification
-1-
1.1 – FEATURES OF THE PRINTER
The 220-SN is a 2 inch direct thermal RFID printer, with a 32-bit RISC
CPU, 4 ips print speed, and 4MB of flash memory. The key features of
the 220-SN are:








High Print Resolution with crisp printing quality (203dpi)
Direct Thermal Printing – no wax ribbon needed
Ethernet LAN connectivity
HF RFID
Easy Media Loading – no round media plates required
Tool-less changing of the print head and platen roller for easier
maintenance
Anti-Microbial casing is ideally suited for clinical environments
Safety Top Cover Latch
1.2 – UNPACKING
When unpacking the printer, take note of the following:




The box should stay right-side up. Lift the printer out of the box
carefully.
Remove all packaging from the printer.
Remove the accessory items from their protective containers.
Set the printer on a solid, flat surface. Inspect the siphhing
container and printer for any sign of damage that may have
occurred during shipping. Please note that En-Vision America
shall hold no liability for any damage of any kind sustained
during shipping of the product.
Notes
 If the printer has been stored in the cold, allow it to reach room
temperature before turning it on.
 Please do not discard the original packaging box and cushioning
material after installing the printer. They may be needed in
future, if the printer needs to be shipped for repairs.
-2-
1.2.1 – Included Accessories
After unpacking the printer, verify that you have the following
materials:
* The shape of the power plug may vary, depending on where it was
purchased
-3-
1.3 PARTS IDENTIFICATION
Front View
(1) Operator Panel – Consists of two contact buttons and one twocolor (red and green) LED indicator.
(2) Top Cover – Open this cover to load the media and ribbon.
(3) Cover Open/Close Latch – Pull latches on both sides of the
printer forward to open the Top Cover.
(4) Media Ejection Slot – Opening for media output.
(5) VR3 Potentiometer (Offset/Pitch) – !! DO NOT ADJUST !!
(6) POWER Button – Press this button to turn the power ON or
OFF.
(7) FEED/LINE Button – Press this button to select the printer
status (online/offline) or to feed the label media.
(8) ON LINE (POWER) LED Indicator – The LED lights green when
the printer is ready to print and blinks green when the ability to
print paused.
-4-
1.3 PARTS IDENTIFICATION (CONT.)
Back View
(9) Top Cover
(10) DC Input Power Terminal – Supplies power to the printer by
inserting the power plug via the power supply adapter.
(11) LAN Interface Terminal – Provides network connectivity via an
RJ-45 Ethernet port.
(12) VR1 Potentiometer (Gap) – !! DO NOT ADJUST !!
(13) VR2 Potentiometer (I-Mark) – !! DO NOT ADJUST !!
(14) USB Interface Terminal – USAGE RESERVED FOR EN-VISION
TECHNICAL SUPPORT. Provides connectivity via USB.
-5-
1.3 – PARTS IDENTIFICATION (CONT.)
Internal View with Top Cover Open
(15) Print Head – This component is used to print on the paper
(16) Upper Gap Sensor – Detects the gap of the label in conjunction
with the Lower Gap Sensor (18)
(17) Roll Media Holder – Suspends the roll of labels for smooth
feeding
(18) I-Mark (Paper) Sensor – Under the left Media Guide; detects
the I-Mark (black bar) on the media backing
(19) Platen Roller – Feeds the labels
(20) Media Guide Slide Lever – Push backwards to unlock the Roll
Media Holder slides for width adjustment
(21) Lower Gap Sensor – Detects the gap of the label in conjunction
with the Upper Gap Sensor (16)
-6-
2 – INSTALLATION
This section helps you with installing ScripTalk Talking Label media
(10KB) in the 220-SN, as well as adjustment instructions.
The following information is provided:




2.1 - Site Location
2.2 - Media Identification
2.3 - Loading Labels
2.4 - Connections
-7-
2.1 – SITE LOCATION
Consider the following when setting up the printer:



Place the printer on a solid flat surface with adequate space.
Make sure there is enough space above the printer to provide
clearance for the top cover to swing open.
Place it away from hazardous materials or dusty environments.
Place it within operational distance of the host computer, within
interface cable specifications.
2.2 – MEDIA IDENTIFICATION
The ScripTalk Printer 220-SN requires specific label stock that can only
be purchased from En-Vision America. If you need more labels, have
your purchasing agent fax a PO to 309-452-3643 for the following:
00210-10K-0250
ScripTalk Labels, 10K, 250/roll
The back of a ScripTalk Label will look similar to the one below. Over
time, some details have varied, but the metallic “race track” antenna
has always been a feature:
-8-
2.3 – LOADING LABELS
1. With the power supply off,
pull the cover open/close
latches (1) on both sides of
the printer toward you to
unlock the top cover, and
then open the top cover (2).
Make sure the cover rests
firmly in the upright position
so that it will not fall forward
and injure you.
2. Optional Step: The width of
the media holder should
already be set when you
receive the 220-SN. If the
width seems off:
a. While holding the
media guide slide
lever (1), adjust the
width of the media
holder (2) to match
the media size. Finding the right width may be easier by
moving the media holder to its widest width, placing a
roll of ScripTalk Labels between, then adjusting the
width to the proper setting.
-9-
b. Release the media guide slide lever (1) when the proper
width is set.
3. Load the media onto the media
holder so that the labels feed from
the top of the roll.
Note:
The black line on the label backing
will be down.
4. Pass the leading edge of the labels through the media guides
and place it on top of the platen roller.
5. Gently close the top cover until it
clicks into position.
- 10 -
6. After loading the media, turn on the
power with the POWER button. The
ON LINE (POWER) LED indicator will
start SOLID RED, then turn to SOLID
GREEN when the printer is online and
ready.
When ready, press the FEED/LINE button to output one blank
label, allowing it to align the next for printing.
2.4 – Connections
This section explains the Ethernet and Power Supply Connection
procedures.
Note: Use of the USB port is reserved for En-Vision America technicians.
Do not attempt to operate the 220-SN through this connection.
2.4.1 – Power Supply Connection
To supply electrical power to the printer, follow these steps:
1. Connect the included power
cable to the power supply.
- 11 -
2. Plug the 3-prong plug of the
power cable into a grounded
wall outlet or a grounded
surge suppressor strip
(recommended).
3. Plug the 4-pin plug of the
power supply into the
printer’s DC Input Power
Terminal. Be sure to orient
the plug so that the flat side
faces up.
Note:
To remove this spring-loaded
locking plug, be sure to grip
only this plug (not the cord) and pull straight out.
2.4.2 – Network Connection
Connect a Cat5 or faster Ethernet cable between the RJ45 port on the
220-SN and your host PC or network.
- 12 -
3 – NETWORK CONFIGURATION
When shipped, a configuration printout was placed inside your printer
showing whether it was configured with DHCP enabled, or disabled and
the Manual IP Address, Subnet Mask, and Gateway Address it was fixed
with. This printout also includes the MAC Address and can be generated
at any time with current settings using the steps in section 4.6 – PRINT
CONFIGURATION.
The printer has a web admin interface that can be accessed by browsing
to the printer’s IP address. Once in the web admin, you may change the
network settings by using the Network Configuration link on the left.
Note: The TCP Port should be set to 9100 unless you know otherwise.
- 13 -
3.1 – Network LEDs
Color
Green, On, Solid
Yellow, On, Solid
Yellow, Off
Indicates Description
Link
Lights up when a network is found
Speed
When showing, the network found is
recognized as 100BASE-TX
Speed
When a network is found and this LED
remains off, the network is recognized
as 10BASE-T
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4 – TROUBLESHOOTING
4.1 – Error Signal Troubleshooting
The ON LINE (POWER) indicator lights in different colors and patterns
listed below to alert the user that an error has occurred. [Indicator
sequence (shown from left to right): Off, Solid Red, Solid Green]
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4.1 – Error Signal Troubleshooting (cont.)
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4.2 – Troubleshooting Table
NO POWER
Printer does not turn on
NO LABEL MOVEMENT
Media is not set properly
Foreign material on print head
Damaged platen gear
INCORRECT LABEL POSITIONING
Incorrect offset settings
Data input error
NO PRINT MOTION
Data input error
Network cable is not properly
connected
Network problems
Defective main circuit board
Power connector or AC adapter is
not properly connected
Set media and media guide
correctly
Clean print head and platen roller
Contact En-Vision America for
support
Perform a Default Settings Reset
(see Section 4.4)
Ensure correct data stream
Ensure correct data stream
Ensure network cable is fully
seated at both ends
Troubleshoot network problems
(see Section 4.3)
Contact En-Vision America for
support
PRINTER CREATES A BLANK LABEL
Data input error
Ensure correct data stream
Incorrect label sensor selection
Perform a Default Settings Reset
(see Section 4.4)
Defective print head or main
Contact En-Vision America for
circuit board
support
IMAGE VOIDS
Wrong labels used
Be sure ScripTalk 10kb labels are
being used (PN 00210-10K-250)
RFID chip failed to encode
Try printing another label; if the
problem persists, contact EnVision America for support
Defective print head or main
Contact En-Vision America for
circuit board
support
Damaged or worn platen roller
Contact En-Vision America for
support
- 17 -
LIGHT PRINT IMAGES
Low print head darkness or
excessive print speed
Foreign material on print head
UNEVEN PRINT DARKNESS
Damaged or worn platen roller
Foreign material on print head
Defective print head
SMEARED PRINT IMAGES
Wrong labels used
Foreign material on print head
and/or platen roller
Foreign material on labels
Excessive print head energy
Excessive print speed
MEANDERING MEDIA
Incorrectly loaded media
Damaged or worn platen roller
Perform a Default Settings Reset
(see Section 4.4)
Clean print head and platen roller
Contact En-Vision America for
support
Clean print head and platen roller
Contact En-Vision America for
support
Be sure ScripTalk 10kb labels are
being used (PN 00210-10K-250)
Clean print head and platen roller
Clear foreign material from
labels, if possible; otherwise,
advance label roll until foreign
material is no longer present
Ensure media holder and guides
are set properly, then reload
media
Contact En-Vision America for
support
- 18 -
4.3 – NETWORK TROUBLESHOOTING
If you are receiving no label output from the printer, ask your IT
department to take these steps to determine whether there is a
network issue:




Ensure the network cable and ports are not defective.
Ping the printer’s IP address (see Section 4.6 for printing a
configuration label set).
Check the print queue to see if label jobs are stuck; the queue
may need to be reset or restarted to clear such an issue.
Have someone monitor the print queue as a prescription job is
sent to it to see if the job is arriving and releasing as expected.
4.4 – RESET AND REINITIALIZE
If the printer is outputting labels with misaligned, light, smeared,
garbled, or no print, perform the following steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
The printer should be OFF and the cover CLOSED.
Press and hold FEED/LINE.
Press and release POWER.
Release FEED/LINE when LED is B-L-I-N-K-I-N-G GREEN.
Wait at least 5 seconds.
Press FEED/LINE twice. LED will be B-L-I-N-K-I-N-G RED.*
Press and hold FEED/LINE until the LED turns off, then release.
The LED will come back on SOLID GREEN.
Turn the POWER off, then back on.
When the LED is SOLID GREEN, you are ready to print.
Do not issue Reinitialize command from Vista menu! This will
cause misalignment of the label.
*Note: When doing a regular press of FEED/LINE, like in Step 6, make each
press just a little longer than you might press a TV remote button, or it won’t
register.)
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4.5 – FACTORY RESET
To perform a factory reset on the printer, follow these steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
The printer should be OFF and the cover OPEN.
Press and hold FEED/LINE.
Press and release POWER.
While the LED is SOLID RED, release FEED/LINE.
Wait at least 5 seconds.
Press and release FEED/LINE twice. The LED should be B-L-I-N-KI-N-G RED/GREEN.*
Press and hold FEED/LINE until the LED turns off, then release.
Close the cover.
When the LED is B-L-I-N-K-I-N-G GREEN, the factory reset is
complete.
Turn the power off, then back on, and perform a RESET AND
REINITIALIZE (see Section 4.4 above).
NOTE: You may also need to change the printer’s Keepalive
settings, as these will be defaulted by a Factory Reset. See
KEEPALIVE SETTINGS (Section 4.7 below).
*Note: When doing a regular press of FEED/LINE, like in Step 6, make each
press just a little longer than you might press a TV remote button, or it won’t
register.)
- 20 -
4.6 – PRINT CONFIGURATION
To print a 3-page configuration list, follow these steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
The printer should be OFF and the cover CLOSED.
Press and hold FEED/LINE.
Press and release POWER.
Wait for the LED to turn SOLID GREEN, then release FEED/LINE
when LED is SOLID RED.
Wait for the LED to turn B-L-I-N-K-I-N-G GREEN.
(Optional) To capture DHCP network settings, wait at least 60
seconds for the printer to fully boot up and acquire an IP
address.
Press FEED/LINE to print a 3-page configuration series.
Press FEED/LINE again to pause printing after the third page.
To exit this mode, turn the POWER off.
4.7 – KEEPALIVE SETTINGS
If the printer is “falling off” the network frequently, the printer’s NIC
card Keepalive settings may need to be adjusted. You can use the
Windows Telnet Client or a program like Putty to do this:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Connect to the printer's IP address (ex: "telnet 192.168.1.1").
"login" is "root".
There is no password, just hit [ENTER].
Type "1" [ENTER] for Setup TCP/IP.
Type "6" [ENTER] for Keepalive time.
Type "30" [ENTER].
Type "y" [ENTER].
Type "7" [ENTER] for Keepalive retry.
Type "99" [ENTER].
Type "y" [ENTER].
Confirm that Keepalive time is now "30 sec" and Keepalive
retry is "99 times".
12. Type "99" [ENTER] to go Back to prior menu.
13. Type "99" [ENTER] to EXIT setup.
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14. Type "1" [ENTER] to Save and Exit.
15. Power the printer OFF, then back ON, and you should be ready
to go.
- 22 -
5 – CLEANING
This section provides information on cleaning the 220-SN printer.
5.1 – CLEANING MATERIALS AND SCHEDULE
To produce optimal printing, the printer must be kept clean of the dirt
and adhesive that constantly accumulates whenever feeding labels. To
ensure only the proper cleaning tool is used, be sure to purchase the
Thermal Printhead Cleaning Pen (Part# 00220-SN-CLEAN) from En-Vision
America.
When to clean
Each of the parts identified in Section 5.2 should be cleaned of all dirt
and adhesive after every other roll of labels. Clean any other parts as
needed for smooth operation of the printer.
- 23 -
5.2 – PARTS TO CLEAN
The image below identifies the parts that will need to be cleaned:
(1)
(2)
(3)
(4)
(5)
Print Head
Upper Gap Sensor
I-mark Sensor (under left Media Guide)
Platen Roller
Lower Gap Sensor
- 24 -
6 – SPECIFICATIONS
PHYSICAL CHARACTERISTICS
Wi dth
Depth
Hei ght
Wei ght
128 mm (5.04”)
235 mm (9.25”)
173 mm (6.81”)
3.3 l bs . (1.5 kg)
POWER SUPPLY
Input Vol ta ge
Output Vol ta ge
100-240 V AC, +/-10%, 50/60 Hz (Ful l ra nge)
19 V DC, +/-5%, 3A
At pea k ti mes: 40 Wa tts / 60 VA (a t 30% pri nting ra ti o)
Power Cons umpti on
Duri ng s ta ndby: 2.5 Wa tts / 5.3 VA
* Wi th i nput power vol ta ge condi ti ons : AC 100 V
ENVIRONMENTAL (EXCLUDING MEDIA)
Opera ti ng Tempera ture
32° to 95°F (0° to 35°C)
Stora ge Tempera ture
14° to 140°F (-10° to 60°C)
Opera ti ng Humi di ty
30 to 80% RH, Non-condens i ng
Stora ge Humi di ty
15 to 85% RH, Non-condens i ng
PRINT
Method
Di rect Therma l
50 mm/s econd
Defa ul t Speed
2 i nches /s econd
Res ol uti on
8 dots /mm (203 Dots Per Inch)
PROCESSING
CPU
32 Bi t RISC-CPU 133MHz
Fl a s h ROM
4 Mega bytes
RAM
8 Mega bytes
INTERFACE
LAN (10BASE-T/100BASE-TX Automa ti c Swi tchi ng)
Confi gura ti on
USB 2.0 (Type B) [for En-Vi s i on us e onl y]
HARDWARE AND RELATED
Opera ti on Keys
POWER a nd FEED/LINE buttons
ON LINE (POWER): One (lights or flashes in two col ors :
Indi ca tors
green or red)
Anti bacterial finishing for external cover and opera ti ve
Surfa ce Trea tment
pa rts . Tes ted a ccordi ng to JIS Z 2801 s ta nda rd.
REGULATORY COMPLIANCE
Sa fety Regul a ti on
CCC (GB4943-2001)
EMC Regul a ti on
FCC15B/FCC15C (USA/Ca na da )
Chromi um: bel ow 0.1%
Lea d: bel ow 0.1%
Mercury: bel ow 0.1%
Envi ronmenta l (RoHS)
Ca dmi um: bel ow 0.1%
Pol ybromi na ted Bi pheny (PBB): bel ow 0.1%
Pol ybromina ted Di phenyl Ether (PBDE): bel ow 0.1%
- 25 -
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