Cisco IPICS Dispatch Console User Guide, Release 4.9(1)

Cisco IPICS Dispatch Console User Guide
Cisco IPICS Release 4.9
April 6, 2015
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Cisco IPICS Dispatch Console User Guide, Cisco IPICS Release 4.9
© 2015 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
vii
Overview
vii
Organization
vii
Obtaining Documentation and Support
CHAPTER
1
Overview
Client PC
vii
1-1
1-1
Starting the Cisco IPICS Dispatch Console
Exiting the Cisco IPICS Dispatch Console
1-2
1-4
Cisco IPICS Dispatch Console License Types
1-5
Cisco IPICS Dispatch Console Operating Modes
1-5
Cisco IPICS Dispatch Console Features Available by User Type
Understanding Incidents
1-6
1-6
Using the Cisco IPICS Dispatch Console in a High Availability Deployment
CHAPTER
2
1-7
Cisco IPICS Dispatch Console Installation, Configuration, and Maintenance
Installing the Cisco IPICS Dispatch Console
Installation Guidelines 2-1
Installation Directories 2-2
Installation Procedure 2-2
2-1
Uninstalling the Cisco IPICS Dispatch Console
Setting the Language for the IDC
2-4
2-4
IDCMediaServer.exe Process Requirements
Cisco IPICS Dispatch Console Logs
2-1
2-5
2-6
Cisco IPICS Dispatch Console Guidelines for Use
2-6
Optimizing Audio for the Cisco IPICS Dispatch Console 2-8
Using a USB DSP Headset with the Cisco IPICS Dispatch Console
Using a Microphone with the Cisco IPICS Dispatch Console 2-8
Voice Quality Guidelines 2-9
2-8
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CHAPTER
3
Cisco IPICS Dispatch Console Reference
3-1
Cisco IPICS Dispatch Console Main Window
Menu Bar
3-2
3-4
View Area 3-5
Region Tab 3-5
Radio Details for Tone Control Radios Tab 3-23
Radio Details for Nextel Radios Tab 3-25
Radio Details for EF Johnson Radios Tab 3-30
Radio Details for P25 Fixed Station Tab 3-36
Radio Details for TETRA Radios Tab 3-41
Channel Details for P25 Channels Tab 3-47
VTG Details Tab 3-50
Incident Details Tab 3-54
Policy Execution Status Tab 3-59
Quick Patch History Tab 3-60
Dialer Call History Tab 3-61
Settings Tab 3-63
Adding a Resource to an Incident or VTG 3-71
Viewing an Image or Video in an Incident 3-88
Items Tabs Area 3-92
VTGs Tab 3-92
Incidents Tab 3-94
Policies Tab 3-96
Active Users Tab 3-98
Dial Pad and Channel Patch Area 3-99
Inbound Call Display when Dial Pad and Channel Patch Area is Hidden 3-104
Outbound Call Display when Dial Pad and Channel Patch Area is Hidden 3-105
Address Book Window 3-105
Dialer Patch Manager Pop-Up Window 3-110
Establishing and Patching a Call from the Dial Pad and Channel Patch Area 3-111
System Information Area
3-111
P25 Supplementary Services Area 3-112
P25 Call Alert Pop-Up Window 3-113
P25 Radio Check Pop-Up Window 3-114
P25 Radio Detach Pop-Up Window 3-115
P25 Radio Inhibit Pop-Up Window 3-116
P25 Short Message Pop-Up Window 3-117
P25 Status Query Pop-Up Window 3-118
P25 Radio Unit Monitor Pop-Up Window 3-119
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P25 Radio Uninhibit Pop-Up Window
Master Audio Controls Area
3-121
All Talk and Patch Controls Area
3-122
Regions List 3-124
Powered-On Resource Controls
Event Log Window
3-120
3-125
3-128
Emergency Mode 3-130
Emergency Mode Indications 3-130
Responding to Emergency Mode in the Cisco IPICS Dispatch Console
Responding to Emergency Mode in the SRCI 3-132
System Messages
Alert Messages
Tear Away Items
3-132
3-132
3-133
3-134
INDEX
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Contents
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Preface
Overview
This document provides information about understanding, installing, and operating the Cisco IPICS
Dispatch Console, and provides information about related activities. The Cisco IPICS Dispatch Console
is a component of the Cisco IP Interoperabality and Collaboration System (IPICS). It enables
management of Cisco IPICS resources and control of Cisco IPICS incidents through an on-screen
interface that runs on a client PC.
Organization
This manual is organized as follows:
Chapter 1, “Overview”
Introduces the Cisco IPICS Dispatch Console, its
operation, and components, explains how to start
and exit the Cisco IPICS Dispatch Console,
describes upgrades, and provides guidelines for
use
Chapter 2, “Cisco IPICS Dispatch Console
Installation, Configuration, and Maintenance”
Provides instructions that explain how to install
and uninstall the Cisco IPICS Dispatch Console,
and provides information about optimizing its
operation
Chapter 3, “Cisco IPICS Dispatch Console
Reference”
Provides detailed information about the Cisco
IPICS Dispatch Console windows, menus,
features, and options
Obtaining Documentation and Support
For information about obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation. This document also lists all
new and revised Cisco technical documentation. It is available at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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CH A P T E R
1
Overview
The Cisco IPICS Dispatch Console is a component of the Cisco IP Interoperability and Collaboration
System (IPICS) that installs and runs on a client (standalone) PC. It is a graphical-based application that
allows you to communicate with other users via radio, telephone, mobile device, or PC. It also lets you
participate in virtual talk groups (VTGs) and incidents, and manage and operate a variety of resources
(including channels, radios, incidents, and VTGs), and perform a variety of other activities.
In addition, users with the Cisco IPICS Dispatcher or All roles can use the Cisco IPICS Dispatch Console
to create VTGs and incidents, activate a Cisco IPICS policy, and place and patch telephone calls.
The Cisco IPICS Dispatch Console also provides access to the IPICS Connect features, which enables
you to make private and group radio calls and send alerts to Nextel radios.
This chapter provides an overview of Cisco IPICS Dispatch Console operations and explains how to
perform some common tasks. It includes these topics:
•
Client PC, page 1-1
•
Starting the Cisco IPICS Dispatch Console, page 1-2
•
Exiting the Cisco IPICS Dispatch Console, page 1-4
•
Cisco IPICS Dispatch Console License Types, page 1-5
•
Cisco IPICS Dispatch Console Operating Modes, page 1-5
•
Cisco IPICS Dispatch Console Features Available by User Type, page 1-6
•
Understanding Incidents, page 1-6
•
Using the Cisco IPICS Dispatch Console in a High Availability Deployment, page 1-7
Client PC
A client PC is a PC on which you install and operate the Cisco IPICS Dispatch Console. For information
about minimum requirements for a client PC, see Cisco IPICS Compatibility Matrix.
The following guidelines apply to a client PC:
•
The following applications must be installed on the client PC:
– Microsoft Windows 7 Professional, Ultimate, or Enterprise
– Microsoft Installer 4.0 or above
– Microsoft .NET Framework 4.0 or above
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– Microsoft DirectX runtime library 9.0 or above required if you will use a joystick with a 32-bit
operating system
•
The hosts file in the C:\WINDOWS\system32\drivers\etc must be writable for P25.
•
If you are running an anti-spyware program, that program must allow the hosts file in the
C:\WINDOWS\system32\drivers\etc to be writable.
•
If you are running a firewall, be aware that the default port range used for UDP traffic is 24576
through 24829. This range can be reconfigured if needed.]
•
Cisco recommends that the Windows time service on a client PC be synchronized with a network
time protocol (NTP) server that is synchronized with the Cisco IPICS server that the Cisco IPICS
Dispatch Console connects to.
•
To view video from an incident on a client PC, the VLC media player version 1.1.7 through 2.0.5
must be installed on the client PC.
•
A client PC should not run any voice or Voice over IP (VoIP) applications that uses 5061 when you
are running the Cisco IPICS Dispatch Console.
•
Only one instance of the Cisco IPICS Dispatch Console can be open on a client PC at a time. Any
number of valid Cisco IPICS users can use the same Cisco IPICS Dispatch Console on a client PC,
but not concurrently.
Starting the Cisco IPICS Dispatch Console
To start the Cisco IPICS Dispatch Console, perform the following steps on a client PC.
Before logging in, review these guidelines:
•
The Cisco IPICS system supports one instance of the Cisco IPICS Dispatch Console application on
the client PC at a time.
•
If you need to log in to the Cisco IPICS Dispatch Console on a client PC from which another user
is already logged in to the Cisco IPICS Dispatch Console user logged in, the other user must exit the
Cisco IPICS Dispatch Console before you log in.
•
Any number of valid Cisco IPICS users can use the same Cisco IPICS Dispatch Console application,
but not concurrently.
•
Make sure that you are logged in to the client PC with Windows Administrator privileges or that you
have write privileges to the directories that the “Installation Directories” section on page 2-2 lists.
•
To ensure that a radio operates properly, log in to the Cisco IPICS Dispatch Console using the same
location as the radio. If you log in from another location, serial radio controls do not work from the
Cisco IPICS Dispatch Console (although you can access serial controls from the Serial Radio
Control Interface (SRCI) as described in the “Radio Details for Nextel Radios Tab” section on
page 3-25), and tone controls have limited functionality. For related information, see the “Managing
Radios and Radio Descriptors” chapter in Cisco IPICS Server Administration Guide.
•
If the cross-mute feature is configured in the Cisco IPICS Administration Console, you have the
option to join a cross-mute group when you log in to the Cisco IPICS Dispatch Console. A
cross-mute group is a logical grouping of IDC users. When a user in a cross-mute group
communicates via the IDC on a resource that is in the same location as that user, the audio from that
communication is muted or attenuated on the IDC of all other users in the same cross-mute group.
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Cross-muting can be useful when two or more IDC users (or dispatchers) are working in close
proximity. In these situations, users can often hear the live voices of each other in addition to hearing
the same speech, slightly offset, over an IDC channel. By participating in a cross-mute group, these
users can avoid hearing the duplicate speech of other participants over the channel.
Depending on the size of the space, cross-mute groups typically are created for each room or seating
area in which several IDC users are located.
•
After you log in to the Cisco IPICS Dispatch Console for this first time, Cisco recommends that you
verify or configure audio setting and network settings for the Cisco IPICS Dispatch Console. For
instructions, see the “Settings Tab—Audio Connections Options” section on page 3-65 and the
“Settings Tab—Network Settings Options” section on page 3-67.
Procedure
Step 1
Take either of these actions:
•
Double-click the Cisco IPICS Dispatch Console icon on your Windows desktop.
•
Choose Start > All Programs > Cisco Systems > IPICS Dispatch Console 4.9 >
IPICS Dispatch Console 4.9.
If network security software is installed on your client PC and you are prompted with an access
permission dialog box, click Yes to grant permission to allow the Cisco IPICS Dispatch Console to
monitor the media device (microphone). If the “Don’t ask me again” check box appears as an option,
you may check it to instruct the security software not to prompt you again.
Note
Be aware that if you allow the CSA to time out based on its default value of No, the Cisco IPICS
Dispatch Console may not be able to receive or send traffic, or it may be able to receive traffic
only. In this case, you can listen to any active conversations but you will not be able to transmit.
The Cisco IPICS Dispatch Console login screen appears.
Step 2
If a pop-up window prompts you to download a certificate, follow the on-screen prompts to do so.
You are prompted to install a certificate when you try to connect to the Cisco IPICS server for the first
time and the client PC does not have a valid trust certificate from the server. If high availability (HA) is
configured for Cisco IPICS, you may also be prompted install a certificate for the secondary server.
Step 3
Step 4
In the Cisco IPICS Dispatch Console log in screen, take these actions:
a.
In the Server field, enter the IP address or fully qualified domain name of a Cisco IPICS server to
connect to.
b.
In the User Name field, enter your Cisco IPICS user name.
c.
In the Password field, enter your Cisco IPICS password.
d.
Click OK.
If a dialog box prompts whether you want to download an alert tone package, either follow the on-screen
prompts to do so or exit this window.
This dialog box appears if the system detects that an alert tone package is available. If you download it,
the alert tones become available for your Cisco IPICS Dispatch Console if Advanced IDC Permissions
are enabled for you in the Cisco IPICS Administration Console.
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Exiting the Cisco IPICS Dispatch Console
Step 5
In the Location screen, take these actions:
a.
In the Location field, choose the location to which you want to connect.
For optimum connectivity, use the most appropriate location for your connection type when you log
in to the Cisco IPICS Dispatch Console. For example, if you are using a wireless connection, choose
the location that correlates to wireless connectivity for your organization. You can ensure higher
quality audio by choosing the appropriate connection type. A remote connection always uses G.729
(compressed) codec, so a connection of this type has a slightly reduced audio quality. A remote
connection uses SIP-based trunking into the RMS or the UMS component, which is directly tuned
into the multicast channels that you may join.
Step 6
b.
If the IDC Version field is blank, click Cancel to exit the log in process, then install a supported
version of the Cisco IPICS Dispatch Console as described in the “Installing the Cisco IPICS
Dispatch Console” section on page 2-1.
c.
Click OK.
(Optional) If the Cross Mute Group field appears and you want to join a cross-mute group for this
session, choose the cross-mute group that you want to join.
This field appears if the cross-mute feature is configured on the Cisco IPICS server.
Step 7
If a message window appears, review the message, then click OK to continue.
This message window appears if the Splash Screen feature is installed and configured on the Cisco IPICS
server.
Step 8
If a dialog box with the following message appears, click OK to continue.
You have logged in to the IPICS Dispatch Console with Silver License privileges. Advanced
dispatch functions will not be available.
This dialog box appears if you will have Silver license privileges for this Cisco IPICS Dispatch Console
session. For more information about licenses, see the “Cisco IPICS Dispatch Console License Types”
section on page 1-5.
You also can check the Do not show this message next time check box to stop this dialog box from
appearing when you log in. You can reenable this dialog box by unchecking the Do not Show License
Message check box message as described in the “Settings Tab—Miscellaneous Options” section on
page 3-71.
Exiting the Cisco IPICS Dispatch Console
To exit the Cisco IPICS Dispatch Console, choose File > Close or click the X icon at the top right of the
Cisco IPICS Dispatch Console main window, then click Yes to confirm. The exit process logs you out
of the Cisco IPICS Dispatch Console and closes the application. Any patches or calls that you
established through the Cisco IPICS Dispatch Console are torn down when you exit.
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Cisco IPICS Dispatch Console License Types
Cisco IPICS Dispatch Console License Types
Cisco IPICS Dispatch Console can be run under either a Silver user license or a Platinum user license.
The system determines the license type automatically when you log in to the Cisco IPICS Server from
the Cisco IPICS Dispatch Console, based on the number of concurrent licenses available and your Cisco
IPICS user role. Licenses grant access to Cisco IPICS Dispatch Console features and functions as
follows:
•
Platinum user license—Provides access to all Cisco IPICS Dispatch Console features.
•
Silver user license—Provides access to all features except the VTGs tab, the Incidents tab in the
Items Tabs area, and the Dial Pad and Channel Patch area. Therefore, a Silver user license does not
allow adding incidents or VTGs. (Figure 3-1 on page 3-2 illustrates the Items Tab area for a
Platinum User license.)
When the Cisco IPICS Dispatch Console starts, licenses are granted as follows:
•
A user with the Cisco IPICS All role is granted a Platinum user license, if Platinum user licenses are
available. If no Platinum user licenses are available, this user is granted a Silver license. If neither
license type is available, this user cannot start the Cisco IPICS Dispatch Console until a license
becomes available.
•
A user with a Cisco IPICS role other than All is granted a Sliver user license, if Silver user licenses
are available. If no Silver user licenses are available, this user cannot start the Cisco IPICS Dispatch
Console until a Silver user license becomes available.
For additional information about Silver and Platinum user licenses, including how to determine how
many licenses are available, see Cisco IPICS Server Administration Guide.
Cisco IPICS Dispatch Console Operating Modes
The Cisco IPICS Dispatch Console can function in either of these operating modes:
•
On-line mode—The Cisco IPICS Dispatch Console has a connection to the Cisco IPICS server. In
this mode, radio, channel, and dial communication features function normally. In addition, the Cisco
IPICS Dispatch Console polls the Cisco IPICS server at regular intervals to determine if updates
have been made on the server to configurations, VTGs, incidents, and more. If updates have been
made, information and displays in the Cisco IPICS Dispatch Console updates, based on information
that the server provides.
•
Off-line mode—The Cisco IPICS Dispatch Console does not have connection to the Cisco IPICS
server. In this mode, radio and channel communication functions, but the Cisco IPICS Dispatch
Console does not receive updates from the Cisco IPICS server. In addition, if you log to Cisco IPICS
using the Remote location, some resources may not be able to be powered on.
If the connection from the Cisco IPICS Dispatch Console to the Cisco IPICS is restored within 15
minutes (by default) after the connection is lost, the Cisco IPICS Dispatch Console goes back into
on-line mode automatically if you were working in that mode when the connection was lost. If the
connection is restored after 15 minutes, a pop-up message informs you that you must log in to the
server to go back to on-line mode. Click OK to log in. (You can change this default 15-minute period
by updating the Logout Client After option in the Cisco IPICS Administration Console.)
You can determine the operating mode by looking at the Cisco IPICS Dispatch Console operating mode
indicator. This indicator appears at the right of the menu bar of the Cisco IPICS Dispatch Console Main
window, as shown in Figure 3-2 on page 3-4. The indicator can appear as follows:
•
—Green indicates that the Cisco IPICS Dispatch Console is in on-line mode
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Cisco IPICS Dispatch Console Features Available by User Type
•
—Red indicates that the Cisco IPICS Dispatch Console is in off-line mode
The following guidelines apply to off-line mode:
•
You must have at least one successful login from the Cisco IPICS Dispatch Console to the Cisco
IPICS server before you can use the Cisco IPICS Dispatch Console in offline mode.
•
After the Cisco IPICS server returns to an on-line state, you may encounter an invalid user or
password error when you try to log in to the Cisco IPICS Dispatch Console. This situation may occur
if the Cisco IPICS Dispatch Console attempts to connect to the server while the server database is
being restored.
•
If resources that are communicating via SIP are disconnected as a result of the Cisco IPICS Dispatch
Console going off line, you must reconnect these resources manually when the Cisco IPICS
Dispatch Console goes back on line.
Cisco IPICS Dispatch Console Features Available by User Type
The features that are available in the Cisco IPICS Dispatch Console depend on your Cisco IPICS role.
A user with the Cisco IPICS Dispatcher role or All role can access all features (if granted a Platinum
user license, as described in the “Cisco IPICS Dispatch Console License Types” section on page 1-5). A
user with a Cisco IPICS role other than Dispatcher or All cannot access all features.
The following Cisco IPICS Dispatch Console features are unavailable or restricted based on the Cisco
IPICS user role:
•
Items Tabs area:
– VTGs tab—Only users with the Dispatcher role or All role and a Platinum User license can
access this tab. Therefore, only these users can add a VTG.
– Incidents tab—Only users with the Dispatcher role or All role and a Platinum User license can
access this tab. Therefor, only these users can add an incident.
– Policies tab—Users with the Dispatcher role or All role see all policies that are configured in
the Cisco IPICS Administration Console. Other users see only policies with which they are
associated.
•
VTG Details tab—Only user with the Dispatcher role or All role can access this tab. Therefore, only
these users can update VTG resources of features.
•
Incident Details tab—Users with the Dispatcher role or All role can use all features on this tab. Other
users can add journals, images, and videos only.
•
Dial Pad and Channel Patch area—Only users with the Dispatcher role or All role can see this area.
Understanding Incidents
An incident is an event that you create in the Cisco IPICS Dispatch Console and for which various users
can coordinate responses by using the Cisco IPICS Dispatch Console. The Cisco IPICS Dispatch
Console provides the ability to respond to incidents by managing the resources within an incident.
An incident can be any event, such as a fire or other situation, that requires a response. Resources include
channels, radios, VTGs, and users that work together to respond to an incident. Incident participants can
upload and share journals (text entries), images, and videos that relate to the incident.
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You use the Cisco IPICS Dispatch Console to create an incident. When you do so, the incident is added
to the list of incidents on the Cisco IPICS server (if the Cisco IPICS Dispatch Console is in on-line mode)
and the incident is put in active state on the server. In addition, the user who created the incident is added
to the incident as a resource. An active incident is one that you can access on the Cisco IPICS Dispatch
Console, to which you can add or remove resources, and for which you can perform other activities.
However, participants in an incident cannot communicate with each other via the incident resources until
you activate the incident VTG for the incident. An incident VTG is a temporary talk group for an
incident. When it is activated, the following events occur:
•
An internal VTG is created on the Cisco IPICS server, which the server uses to enable
communication for the incident. An incident VTG does not appear in the list of regular VTGs on the
Cisco IPICS server.
•
All resources for audio capabilities (channels, radios, other VTGs) are added to the incident VTG.
•
Cisco IPICS enables other system resources to allow communication via the VTG.
You can activate and deactivate an incident VTG as needed from the Cisco IPICS Dispatch Console.
When an incident VTG is deactivated, you can still add and remove resources for the incident.
Deactivating an incident VTG does not deactive the incident from the Cisco IPICS server. To deactivate
an incident (so that it no longer appears in the Cisco IPICS Dispatch Console) use the Cisco IPICS
Administration console.
Using the Cisco IPICS Dispatch Console in a High Availability
Deployment
High availability (HA) is an optional feature for Cisco IPICS that allows a secondary server to take over
restore communication automatically if a primary Cisco IPICS server fails.
To enable the Cisco IPICS Dispatch Console to take advantage of HA, log in to the active Cisco IPICS
server from the Cisco IPICS Dispatch Console after you configure HA on the server. If you have never
logged in to the primary Cisco IPICS server and a secondary is the active server due to a failover, log in
to the secondary server
The Cisco IPICS Dispatch Console works as follows in an HA environment:
•
If you are logged in to the primary Cisco IPICS server from the Cisco IPICS Dispatch Console and
a failover occurs, the Cisco IPICS Dispatch Console connects to the secondary server automatically.
If a secondary server is not available, the Cisco IPICS Dispatch Console goes into off-line mode.
•
If you log into to the primary Cisco IPICS server from the Cisco IPICS Dispatch Console after a
failover has occurred, the login redirects automatically to the secondary server.
After a failover or fallback, there may be a break of up to a few seconds in the audio on your Cisco IPICS
Dispatch Console.
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CH A P T E R
2
Cisco IPICS Dispatch Console Installation,
Configuration, and Maintenance
This chapter describes how to install and uninstall the Cisco IPICS Dispatch Console. It also explains
how to optimize audio on a client PC for use with the Cisco IPICS Dispatch Console and provides other
information that relates to operations.
This chapter includes these topics:
•
Installing the Cisco IPICS Dispatch Console, page 2-1
•
Uninstalling the Cisco IPICS Dispatch Console, page 2-4
•
Setting the Language for the IDC, page 2-4
•
IDCMediaServer.exe Process Requirements, page 2-5
•
Cisco IPICS Dispatch Console Logs, page 2-6
•
Cisco IPICS Dispatch Console Guidelines for Use, page 2-6
•
Optimizing Audio for the Cisco IPICS Dispatch Console, page 2-8
Installing the Cisco IPICS Dispatch Console
The following sections provide information about downloading and installing the Cisco IPICS Dispatch
Console on a client PC. The client PC must adhere to the requirements and guidelines that the “Client
PC” section on page 1-1 describes.
•
Installation Guidelines, page 2-1
•
Installation Directories, page 2-2
•
Installation Procedure, page 2-2
Installation Guidelines
Before you install the Cisco IPICS Dispatch Console, review the following information:
•
The installation process involves downloading a self-extracting Cisco IPICS Dispatch Console
installation program from a Cisco IPICS server. This process downloads required installation and
configuration files. If you are authorized to use alert tones, the download may also include alert
tones (or they may be downloaded separately).
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Cisco IPICS Dispatch Console Installation, Configuration, and Maintenance
Installing the Cisco IPICS Dispatch Console
•
The installation program automatically installs the Cisco IPICS Dispatch Console software on your
client PC. The Cisco IPICS Dispatch Console does not need to be connected to the Cisco IPICS
server to perform this installation.
•
The installation automatically adds an entry for the Cisco IPICS Dispatch Console to the Windows
Start menu, and adds a Cisco IPICS Dispatch Console shortcut to your Windows desktop.
•
If you are running the Cisco Security Agent (CSA) on your client PC and see a CSA access
permission dialog box during the installation process, click Yes to grant permission to the Cisco
IPICS Dispatch Console installation.
Installation Directories
If you are not logged into a client PC with Window Administrator privileges, you must have write
privileges to either of following directories and their subdirectories and files to install, uninstall, or run
the Cisco IPICS Dispatch Console:
Note
•
For 32-bit system Client PCs—C:\Program Files\Cisco Systems\CISCO IDC 4.9\4.9\Bin
•
For 64-bit system Client PCs—C:\Program Files (x86)\Cisco Systems\CISCO IDC 4.9\4.9\Bin
The C:\Program Files folder is the default installation folder for the Cisco IPICS Dispatch Console. If
you install the Cisco IPICS Dispatch Console in another folder, you must have write privileges to the
Bin folder and its subfolders and files in that folder.
Installation Procedure
Installing Cisco IPICS Dispatch Console involves the two general procedures that the following sections
describe:
•
Downloading the Cisco IPICS Dispatch Console installation program from the Cisco IPICS Server,
page 2-2
•
Installing the Cisco IPICS Dispatch Console, page 2-3
Downloading the Cisco IPICS Dispatch Console installation program from the Cisco IPICS Server
Before you can install the Cisco IPICS Dispatch Console on a client PC, you must download its
installation file from the Cisco IPICS server. To do so, follow these steps:
Procedure
Step 1
From a web browser on the client PC, enter the fully qualified hostname (for example, ipics1.cisco.com)
or the IP address of the server on which Cisco IPICS is running.
A fully qualified hostname is preferred. If you enter an IP address and the PC that you are using does
not have a valid trust certificate from the server, a pop-up window prompts you to download a certificate.
Follow the prompts to do so.
Step 2
Log in to the Cisco IPICS server.
The Cisco IPICS Administration Console appears.
Step 3
On the Server tab, choose Home > Download IDC.
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Step 4
In the Download IDC page, click Download IDC.
Step 5
In the dialog box that appears, click Save.
Step 6
Use the Save As pop-up window to save the Cisco IPICS Dispatch Console installation program (called
idcsetup.exe) on your local hard drive.
Installing the Cisco IPICS Dispatch Console
After you download the Cisco IPICS Dispatch Console installation program as described in the
“Downloading the Cisco IPICS Dispatch Console installation program from the Cisco IPICS Server”
section on page 2-2, perform the following steps to install it on your PC client.
Before you install, review the information in the “Installation Guidelines” section on page 2-1. Also,
make sure that you are logged in to the client PC with Window Administrator privileges or that you have
write privileges to the directories that the “Installation Directories” section on page 2-2 lists.
Step 1
Start the Cisco IPICS Dispatch Console installation program (called idcsetup.exe).
The installation program starts and the IDC Setup Wizard appears.
Note
Step 2
If an “Error 740” message appears when you start the Cisco IPICS Dispatch Console installation
program, User Account Control (UAC) is enabled for your Windows operating system. In this
case, restart the installation program by right-clicking it and choosing Run as Administrator.
In the IDC Setup Wizard, take these actions:
a.
In the Welcome window, click Next.
b.
In the Select Installation Folder window:
– (Optional) Enter a folder in which to install the Cisco IPICS Dispatch Console. Cisco
recommends that you use the default folder unless there is a reason to specify another folder.
– Click the Everyone radio button if you want to allow all Windows accounts on the client PC to
access the Cisco IPICS Dispatch Console, or click Just Me if you want to allow access only by
your Windows account.
– Click Next.
c.
In the Confirm Installation window, click Next.
The Cisco IPICS Dispatch Console installs. A progress bar provides information about this process.
d.
In the Installation Complete window, click Close.
The installation is complete and an icon for the Cisco IPICS Dispatch Console appears on your PC
desktop.
Step 3
If a dialog box asks if you want to install the Cisco Video Surveillance Client, click Yes, then take the
following actions.
This dialog box appears if the Cisco Video Surveillance Client is not installed already on the client PC.
The Cisco IPICS Dispatch Console requires the Cisco Video Surveillance Client to display VSM videos.
a.
In the Cisco Video Surveillance Client Setup window, click Next.
b.
In the window that asks for the number of cores on your client PC process, enter that number, then
click Next.
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This window provides instructions for determining this number.
c.
In the window that prompt for user information:
– Enter your name in the Full Name field.
– Enter your organization name in the Organization field.
– Click the Anyone who uses this computer radio button if you want to allow all Windows
accounts on the client PC to access the Cisco Video Surveillance Client, or click Only for Me
if you want to allow access only by your Windows account.
– Click Next.
d.
In the window that prompts for a destination folder, enter a folder in which to install the Cisco Video
Surveillance Client, then click Next. Cisco recommends that you use the default folder unless there
is a reason to specify another folder.
e.
In the Window that prompts you to begin the installation, click Next.
f.
In the window that informs you that the Cisco Video Surveillance Client has been installed, click
Finish.
Step 4
In the Cisco IDC window, click Yes if you want to start the Cisco IPICS Dispatch Console now,
otherwise click No.
Step 5
(Optional) Exit the Cisco IPICS server.
Uninstalling the Cisco IPICS Dispatch Console
Removing (uninstalling) the Cisco IPICS Dispatch Console from a client PC removes the application
from the PC. To uninstall the Cisco IPICS Dispatch Console, perform the following steps on the PC.
If you are running the CSA on your client PC and see a CSA access permission dialog box during the
uninstallation process, click Yes to continue.
Before you uninstall, make sure that you are logged in to the client PC with Window Administrator
privileges or that you have write privileges to the directories that the “Installation Directories” section
on page 2-2 lists.
Procedure
Step 1
Choose Start > All Programs > Cisco Systems > IPICS Dispatch Console 4.9 > Uninstall IDC.
Step 2
In the confirmation pop-up window, click Yes to continue.
This Cisco IPICS Dispatch Console is removed from your client PC. This process can take several
minutes.
Setting the Language for the IDC
You can set the language in which IDC windows, menus, and prompts appear to any language that Cisco
IPICS supports.
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IDCMediaServer.exe Process Requirements
Before you set a language for the IDC, the language pack for that language must be downloaded and
installed on the Cisco IPICS server. For instructions, see the “Installing Language Packs for Cisco
IPICS” in Cisco IPICS Installation and Upgrade Guide.
To set the language on the IDC, follow these steps:
Procedure
Step 1
From the Microsoft Windows Control Panel, choose Clock, Language, and Region, and then choose
Region and Language.
Step 2
In the Region and Language window, click the Formats tab and take these actions:
a.
From the Format drop-down list, choose the format for the language that you want to set.
b.
Click Apply.
Step 3
In the Region and Language window, click the Administrative tab and then click Change system locale.
Step 4
In the Region and Language Settings dialog box, choose the language that you want to set from the
Current system locale drop-down list and then click OK.
Step 5
In the Region and Language window, click OK.
IDCMediaServer.exe Process Requirements
The Cisco IPICS Dispatch Console requires the IDCMediaServer.exe process to be running on the client
PC. This process enables the Cisco IPICS Dispatch Console to send, receive, and play audio. The
IDCMediaServer.exe process is installed a client PC as part of the Cisco IPICS Dispatch Console
installation process. It starts automatically when you start the Cisco IPICS Dispatch Console and should
stop when you exit the Cisco IPICS Dispatch Console.
To determine if the IDCMediaServer.exe process is running, take either of these actions:
•
Make sure that the IDCMediaServer.exeprocess appears in the Processes tab in the Windows Tasks
Manager
•
Make sure that “Media State: Started” appears in the System Information area in the Cisco IPICS
Dispatch Console. (For more information, see the “System Information Area” section on
page 3-111.)
If the IDCMediaServer.exe process stops, the Cisco IPICS Dispatch Console displays an error message
and shuts down. In this case, restarting the Cisco IPICS Dispatch Console should restart the
IDCMediaServer.exe process.
If the IDCMediaServer.exe process continues to run after you exit the Cisco IPICS Dispatch Console,
use the Windows Task Manager to manually end that task before you run the Cisco IPICS Dispatch
Console again.
Note
Some Windows security applications do not allow the IDCMediaServer.exe process to run or to
communicate at the levels that audio processing requires. In this situation, you must modify the settings
in the security application to give the IDCMediaServer.exe process permission to run with no
restrictions.
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Cisco IPICS Dispatch Console Logs
Cisco IPICS Dispatch Console Logs
The Cisco IPICS Dispatch Console maintains XML log file in the following directories:
Note
•
For 32-bit system Client PCs—C:\Program Files\Cisco Systems\CISCO IDC 4.9\4.9\Bin\ExLogs
•
For 64-bit system Client PCs—C:\Program Files (x86)\Cisco Systems\CISCO IDC 4.9\4.9\
Bin\ExLogs
The C:\Program Files folder is the default installation folder for the Cisco IPICS Dispatch Console. If
you install the Cisco IPICS Dispatch Console in another folder, the log files will be under that folder.
These log files store information about exceptions and warnings from the Cisco IPICS Dispatch Console.
A new log file is created every day, and the system stores a maximum of 30 log files. When this limit is
reached, older files are purged to allow for new ones.
The log file is named IDC_mm_dd_yyyy, where:
•
mm is the two-digit representation of the month in which the file was created
•
mm is the two-digit representation of the date on which the file was created
•
yyyy is the four-digit representation of the year in which the file was created
For example, the file name IDC_01_20_2015.xml indicates a log file that was created on January 20,
2015.
Note
By default, the Cisco IPICS Dispatch Console uploads Channel Activity and Authentication logs to the
Cisco IPICS server at regular intervals. You can configure this process from the Administration >
Options > Client tab in the Server drawer in the Cisco IPICS Administration Console, and you can
generate activity log reports from the Cisco IPICS server. For related information, see Cisco IPICS
Server Administration Guide.
Cisco IPICS Dispatch Console Guidelines for Use
Be aware of the following guidelines when you use the Cisco IPICS Dispatch Console:
General Guideline
•
When using the push-to-talk (PTT) feature, it is a best practice to talk in short bursts and monitor
the incoming traffic indicator for a resource so that you do not talk over other Cisco IPICS users.
•
To ensure that Cisco IPICS operates efficiently in a typical environment, your Cisco IPICS Dispatch
Console should not have more than 50 resources in any combination powered on at any time. This
number can vary depending on a variety of factors in your environment client PC configuration.
•
Reboot your client PC at least once a week. This process helps ensure that Microsoft Windows
operates efficiently, which in turn helps your Cisco IPICS Dispatch Console operate efficiently.
Connectivity Guidelines
•
Before you launch the Cisco IPICS Dispatch Console, establish network connectivity to make sure
that you have a valid IP address.
•
If the Cisco VPN Client is installed on your client PC, disable the “Stateful Firewall (Always On)”
option. Otherwise, SIP and multicast connections may not work correctly.
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•
You may need to modify your Windows firewall settings so that the Cisco IPICS Dispatch Console
can send and receive the required protocols.
•
Network limitations such as multicast boundaries or low bandwidth may prevent some client PCs
from sending audio. In these cases, choose the Remote location to connect to Cisco IPICS.
•
If you use a docking station or pluggable audio devices with your PC client, exit the Cisco IPICS
Dispatch Console and unplug your audio devices before you undock your PC. Otherwise, your PC
may become unresponsive and require you to reboot.
•
If the Cisco IPICS Dispatch Console has more than one network connection (for example, wired,
wireless, VPN), make sure to configure the Cisco IPICS Dispatch Console to use the network card
that is appropriate for the location that you want to use.
•
To connect the Cisco IPICS Dispatch Console via a SIP-based remote connection, make sure that
the Cisco IPICS Dispatch Console can establish connectivity to the UMS or RMS router. If the Cisco
IPICS Dispatch Console cannot establish connectivity to the UMS or RMS, you may experience
channel activation issues (such as fast busy) when you attempt to use a SIP-based remote
connection.
•
To conserve system resources, Cisco IPICS allocates resources that are required for communication
on an RMS or UMS when you power on a resource that communicates via SIP. These resources are
not allocated automatically when you start the Cisco IPICS Dispatch Console.
Account Lockout and Password Expiration Guidelines
•
If you incorrectly enter your Cisco IPICS Dispatch Console password multiple times and exceed the
maximum number of consecutive invalid login attempts as configured in the server, your user
account may be locked. In this case, the server does not allow you to log in to the system and
message indicates “Account is Locked.” Contact your system administrator to unlock your user
account.
•
If the number of consecutive invalid login attempts has been exceeded while you are already logged
in to the Cisco IPICS Dispatch Console, the server allows you to continue to use the password for
your current session. The server does not allow additional logins, however, until your user account
is unlocked or your password is reset.
•
If the number of consecutive invalid login attempts has been exceeded while you are logged in to
the Cisco IPICS Dispatch Console via off-line mode, the server allows you to continue to use the
password after it returns to on-line mode.The server does not allow additional logins, however, until
your user account is unlocked or your password is reset.
•
If your password has expired, the Cisco IPICS Dispatch Console does not allow you to log in to the
system until after you have changed your password. To change your password, log in to the
Cisco IPICS server and navigate to Home > My Profile to enter your old and new passwords.
•
If your password expires while you are logged in to the Cisco IPICS Dispatch Console, the Cisco
IPICS Dispatch Console allows you to continue to use the password for your current session. You
must change your password before the next login.
•
If your password expires while you are logged in via off-line mode, the system allows you to
continue to use the password after the Cisco IPICS Dispatch Console returns to online mode. You
must change your password before the next login.
Cisco Security Agent (CSA) Guidelines
If the Cisco Security Agent (CSA) is installed on your client PC, follow these guidelines:
•
If you see a CSA access permission dialog box when you try to perform an Cisco IPICS Dispatch
Console operation, click Yes to grant permission and continue with that operation.
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•
If you see a CSA access permission dialog box when you activate a channel on the Cisco IPICS
Dispatch Console, be sure to click Yes to grant permission.
•
If you are prompted with a CSA access permission dialog box when you start a new version of the
Cisco IPICS Dispatch Console or after a system reboot, make sure that you click Yes to allow the
Cisco IPICS Dispatch Console to monitor the media device (microphone). If you allow the CSA to
time out based on its default value of No after you launch the Cisco IPICS Dispatch Console, the
Cisco IPICS Dispatch Console can to receive voice traffic but it cannot send voice traffic.
•
If the CSA “Don’t ask me again” check box displays, you may check it to instruct CSA not to prompt
you again.
Optimizing Audio for the Cisco IPICS Dispatch Console
After you install the Cisco IPICS Dispatch Console, check the settings for playback and recording audio
devices on your client PC to ensure that you are using the preferred or default sound devices with the
Cisco IPICS Dispatch Console. The following sections guide you through the audio configuration. They
also provide information about properly using a USB DSP headset and microphone.
•
Using a USB DSP Headset with the Cisco IPICS Dispatch Console, page 2-8
•
Using a Microphone with the Cisco IPICS Dispatch Console, page 2-8
•
Voice Quality Guidelines, page 2-9
Be aware that if the microphone on the client PC cannot be opened by the Cisco IPICS Dispatch Console,
you can listen to active conversations but you will not be able to talk.
Also be aware that you can enable multiple speakers for audio output, but you should not enable multiple
microphones because doing so can cause echoing or buzzing.
Using a USB DSP Headset with the Cisco IPICS Dispatch Console
When you use a USB DSP headset (that is, a headset that includes its own sound card) with the Windows
operating system, Windows may configure that headset as the default speaker and microphone.
Therefore, make sure that you connect the USB DSP headset to the client PC before you launch the Cisco
IPICS Dispatch Console.
Using a Microphone with the Cisco IPICS Dispatch Console
Make sure that you use a high-quality microphone with the Cisco IPICS Dispatch Console. In addition,
check the placement and settings of your microphone before you begin using the Cisco IPICS Dispatch
Console.
If you encounter a situation in which you can hear other users but they cannot hear you, make sure that
your microphone is not set to mute. (Microphones may be set to mute in several ways, including from
the Cisco IPICS Dispatch Console, from the Windows Control Panel, or by a switch on some
microphones.)
To check the audio recording and playback capability of a microphone on your client PC, perform the
following steps to access the Windows Sound Recorder to record your voice and then listen to the
recording. (Make sure that you have an audio input device connected to your PC.)
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Procedure
Step 1
Choose Start > All Programs > Accessories > Sound Recorder.
The Sound Recorder dialog box appears.
Step 2
To begin recording, click the Start Recording button.
Step 3
Speak into the microphone to record your voice.
Step 4
To stop recording, click the Stop Recording button.
Step 5
Use the Save As dialog box to save your recording as a sound file.
Step 6
To listen to your recording, locate the sound file that you saved, then double-click the file.
Voice Quality Guidelines
The following tips can help to ensure good voice quality when you use the Cisco IPICS Dispatch
Console:
•
Make sure that you use a high-quality headset and microphone, and check the placement and settings
of both components. A high-quality and properly-configured headset can greatly enhance voice
quality for both receive and transmit activity. A microphone should be close enough to your mouth
so that it clearly captures your voice, but not so close that it captures the sound of you breathing.
•
For enhanced voice quality, make sure that you plug your USB headset or audio device into a
dedicated USB port instead of a USB hub. The use of USB hubs, which multiplex data from USB
devices into one data stream, can result in timing issues and can affect voice quality.
•
If other Cisco IPICS users tell you that they hear a persistent or intermittent noise, such as an audible
hum, when you talk, the problem may be due to defective headset hardware or interference from
other electrical equipment. In this situation, Cisco recommends that you isolate the source of the
audio quality issue by replacing the defective headset with a new, high-quality headset, or by moving
the client PC away from the source of interference. You can determine how you sound when talking
into a microphone by following the procedures that the “Using a Microphone with the Cisco IPICS
Dispatch Console” section on page 2-8 describes.
•
Check your Windows audio settings to make sure that the volume is not set too low. If the volume
is set low, increase the input gain on your microphone by sliding the bar up on the volume controls
to increase the volume. In addition, when you speak into the microphone, you can check the volume
indicator for outgoing audio in the Cisco IPICS Dispatch Console menu bar to make sure that the
volume level is appropriate (see Figure 3-2 on page 3-4).
•
For optimum connectivity, use the most appropriate location for your connection type when you log
in to the Cisco IPICS Dispatch Console. For example, if you are using a wireless connection, choose
the location that correlates to wireless connectivity for your organization. You can ensure higher
quality audio by choosing the appropriate connection type.
•
Be aware that a slow-speed connection, such as a digital subscriber line (DSL) or any slow wired
link, may affect voice quality. If possible, try to use a high-speed connection with the Cisco IPICS
Dispatch Console.
•
Try to limit the use of applications that consume significant CPU and network bandwidth on a client
PC when you use the Cisco IPICS Dispatch Console. If your CPU is overburdened by other
programs, there may insufficient CPU cycles for the Cisco IPICS Dispatch Console to run properly.
Check the CPU activity on your client PC and close any programs that do not need to be open.
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•
Ensure that your client PC does has sufficient RAM. If not, the PC tries to use slower virtual
memory, which can degrade system performance and cause instability.
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Cisco IPICS Dispatch Console Reference
This chapter provides detailed information about the screens, windows, and options in the Cisco IPICS
Dispatch Console.
The information, buttons, and tabs that are available to you in the Cisco IPICS Dispatch Console depend
on your Cisco IPICS Dispatch Console user license type, your Cisco IPICS user type and the items with
which you are associated in the Cisco IPICS Administration Console. For related information, see the
“Cisco IPICS Dispatch Console License Types” section on page 1-5 and the “Cisco IPICS Dispatch
Console Features Available by User Type” section on page 1-6.
In addition, most resources must be associated with your Cisco IPICS ops view before you can see and
access them in the Cisco IPICS Dispatch Console.
This chapter includes these topics:
•
Cisco IPICS Dispatch Console Main Window, page 3-2
•
Menu Bar, page 3-4
•
View Area, page 3-5
•
Items Tabs Area, page 3-92
•
Dial Pad and Channel Patch Area, page 3-99
•
System Information Area, page 3-111
•
P25 Supplementary Services Area, page 3-112
•
Master Audio Controls Area, page 3-121
•
All Talk and Patch Controls Area, page 3-122
•
Regions List, page 3-124
•
Event Log Window, page 3-128
•
Emergency Mode, page 3-130
•
System Messages, page 3-132
•
Alert Messages, page 3-133
•
Tear Away Items, page 3-134
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Cisco IPICS Dispatch Console Main Window
Cisco IPICS Dispatch Console Main Window
The Main window appears when you log in to the Cisco IPICS Dispatch Console. This window provides
access to the Cisco IPICS Dispatch Console features and provide tools for managing incidents, VTGs,
channels, radios, resources, and related items.
Figure 3-1 illustrates the Cisco IPICS Dispatch Console Main window.
Figure 3-1
Cisco IPICS Dispatch Console Main Window
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Cisco IPICS Dispatch Console Main Window
1
2
Description
Reference
View area—Can display these tabs:
See the “View Area” section on
page 3-5
•
Region tab—Provides information about and controls for up to 20 resources that
are configured for the region and that you are associated with in the Cisco IPICS
Administration Console
•
Incident Details tab—Provides features for monitoring and managing an incident
•
Radio Details tab—Provides features for managing a radio
•
VTG Details tab—Provides features for managing a VTG
•
Policy Execution Status tab—Provides information about the execution status of
policies with which you are associated in the Cisco IPICS Administration
Console
•
Quick Patch History tab—Provides information about patches that you made
from the All Talk and Patch Controls area to create an audio conference among
selected resources
•
Dialer Call History tab—Provides information about incoming calls to and
outgoing calls from the IDC dialer
•
Settings tab—Provides access to system configuration options
Items Tabs area—Includes tabs that list VTGs, incidents, policies, and active users,
and provides quick access to detailed information about any of these items.
See the “Items Tabs Area” section
on page 3-92
A user with the Cisco IPICS Dispatcher role or All role sees the VTGs, Incidents,
Policies, and Active Users tabs in this area. Other Cisco IPICS users see the Policies
and Active Users tab only.
3
Dial Pad and Channel Patch area—Lets you place up to 10 simultaneous telephone
calls and optionally patch each call to up to 3 selected resources per call.
See the “Dial Pad and Channel
Patch Area” section on page 3-99
This area is available only to users with the Cisco IPICS Dispatcher role or All role
and requires a Cisco IPICS Dispatch Console Platinum user license.
4
Resize handle—Appears when the Main window is not maximized. Click and drag to —
resize the Main window.
5
System information area —Displays the system time and the status of the
IDCMediaServer.exe process.
See the “System Information
Area” section on page 3-111
6
P25 Supplementary Services area—Displays and provides access to the
supplementary services that are defined in the Cisco IPICS Administration Console
for the Cisco ISSI Gateway.
See the “P25 Supplementary
Services Area” section on
page 3-112
7
Master audio controls area—Provides controls for muting and controlling the volume See the “Master Audio Controls
of the audio that is received from all powered-on resources. Also displays information Area” section on page 3-121
about a microphone.
8
All Talk and Patch Controls area—Provides controls for talking to multiple resources, See the “All Talk and Patch
patching multiple resources together, or sending alert tones to multiple resources
Controls Area” section on
simultaneously.
page 3-122
9
Event log message area—Displays log messages. The icon indicates the severity. The See the “Event Log Window”
number to the right of the icon indicates how many unread messages are in the event section on page 3-128
log. Click the icon or message to see the event log.
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Menu Bar
Description
Reference
10 Regions list—Displays the regions that are configured in the Cisco IPICS
Administration Console and provides controls for the resources in each region.
See the “Regions List” section on
page 3-124
11 Menu bar—Provides access to various Cisco IPICS Dispatch Console menus and
options and information about your Cisco IPICS Dispatch Console session.
See the “Menu Bar” section on
page 3-4
Menu Bar
The Cisco IPICS Dispatch Console menu bar provides access to various Cisco IPICS Dispatch Console
menus and options. Figure 3-2 illustrates the menu bar.
Figure 3-2
Menu Bar
1
File menu. Click to access the Close option, which exits the Cisco IPICS Dispatch Console. For
related information, see the “Exiting the Cisco IPICS Dispatch Console” section on page 1-4.
2
View menu. Click to access these options:
•
Policy Execution Status—Adds the Policy Execution Status tab to the View area and displays
information about policies with which you are associated in the Cisco IPICS Administration
Console. For more detailed information, see the “Policy Execution Status Tab” section on
page 3-59.
•
Admin Console—Opens the Cisco IPICS server Authentication window. From this window,
you can enter your Cisco IPICS user name and password to log in to the Cisco IPICS server.
•
Address Book—Opens address book window. From this window, you access and manage
contact lists, manage information about contacts, and quickly call or send email to a contact.
•
Minimal Mode—Changes the IDC display to minimal mode, in which the IDC window shows
only the Regions list and any windows that have been torn away. To exit minimal mode, click
the
icon at the top right of the Regions list.
•
Close Tear Away Windows—Stores the current location of each tear away item on your
screen and returns each tear away item to its home position. The next time you tear away a
item, it appears in its stored location automatically. For more information, see the “Tear Away
Items” section on page 3-134.
•
Reset Tear Away Windows—Returns each tear away item to its home position and deletes
information about the previous location of each item. For more information, see the “Tear
Away Items” section on page 3-134.
•
Settings—Adds the Settings tab to the View area. This tab provides access to a variety of
system configuration settings. For more detailed information, see the “Settings Tab” section
on page 3-63.
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View Area
3
Help menu. Click to access these options:
•
Help—Provides on-screen access to the information that this User Guide contains.
•
About—Opens a window that shows the version of the Cisco IPICS Dispatch Console that you
are using.
When this window is open, you must click OK or the Windows X icon to close it before you
can access other Cisco IPICS Dispatch Console functions.
4
Volume indicator for outgoing audio.
5
Indicates your Cisco IPICS user name (to the left of the @ character) and the Cisco IPICS location
to which the Cisco IPICS Dispatch Console is connected (to the right of the @ character).
6
Indicates the host name of the Cisco IPICS server to which the Cisco IPICS Dispatch Console is
logged in.
7
Cisco IPICS Dispatch Console operating mode indicator. A green icon, as shown, indicates that
the Cisco IPICS Dispatch Console is operating in on-line mode. A red icon indicates that it is
operating in off-line mode.
View Area
The View area displays tabs from which you can control a variety of Cisco IPICS Dispatch Console
features and functions. The following sections describe these tabs, features, and functions in detail:
•
Region Tab, page 3-5
•
Radio Details for Tone Control Radios Tab, page 3-23
•
Radio Details for Nextel Radios Tab, page 3-25
•
Radio Details for EF Johnson Radios Tab, page 3-30
•
Radio Details for P25 Fixed Station Tab, page 3-36
•
Radio Details for TETRA Radios Tab, page 3-41
•
VTG Details Tab, page 3-50
•
Incident Details Tab, page 3-54
•
Policy Execution Status Tab, page 3-59
•
Quick Patch History Tab, page 3-60
•
Dialer Call History Tab, page 3-61
•
Settings Tab, page 3-63
•
Adding a Resource to an Incident or VTG, page 3-71
•
Viewing an Image or Video in an Incident, page 3-88
Region Tab
The Region tab appears by default when you start the Cisco IPICS Dispatch Console. It provides
information about and controls for resources that are configured for a region and with which you are
associated. The configuration and association procedures are performed in the Cisco IPICS
Administration Console. Cisco IPICS supports up to 20 regions, and each one has its own Region tab.
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Resources include radios, standard channels, P25 channels, VTGs, incidents, and direct dial channels.
Each resource is in either the powered on state or the powered off state. When a resource is powered on,
it can be used to transmit and receive audio, and various other Cisco IPICS Dispatch Console functions
become available for it. You can use the Cisco IPICS Dispatch Console to communicate with other Cisco
IPICS Dispatch Console users who also have powered on the resource.
An alert icon
indicates that a resource is experiencing connectivity issues or that the resource is
disabled in the Cisco IPICS Administration Console.
Figure 3-3 illustrates the Region tab. This example shows a region with 17 resources, which have been
configured in the Cisco IPICS Administration Console. In this example, six of the resources are powered
on and one is powered off. In addition, this example shows resources that have been assigned custom
colors in the Cisco IPICS Administration Console. You may find that using custom colors is convenient
for quickly locating resources in the Cisco IPICS Dispatch Console.
Figure 3-3
1
Region Tab
Name of the region as configured in the Cisco IPICS Administration Console. Cisco IPICS
provides 6 default regions, with the default names Region 1 through Region 6.
Click the X to exit the tab.
2
Resource handle. Used to drag and drop the resource to another location in the Region tab.
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3
Powered-off resource. When a resource is powered off, you can click the Power button
to
power it on. (You also can power on a resource by clicking its Power button in the Regions list.)
When you click this button to power on a P25 channel, you are prompted for additional information
that you must provide before the channel powers on. See the “Powered-On P25 Channels” section
on page 3-10 for details.
The power button for a powered on resource appears as
4
.
Powered-on resources. A powered-on resource displays several buttons and information, as
described in the following sections:
•
Powered-On Channels, page 3-8
•
Powered-On P25 Channels, page 3-10
•
Powered On Direct Dial Channels, page 3-13
•
Powered-On Radios, page 3-15
•
Powered-On VTGs, page 3-17
•
Powered-On Incidents, page 3-19
When a resource is powered on, you can click the Power button
Note
to power it off.
Many of the items for a powered-on resource are duplicated in the Regions list. For more
information, see the “Powered-On Resource Controls” section on page 3-125.
Resources types in the Region tab are identified by icons, as follows:
•
—Channel icon
•
—P25 channel icon
•
—Direct dial channel icon
•
—Radio icon
•
—VTG icon
•
—Incident icon
A region may include more resources than you can see at once. In that case, use the scroll bars on the
Region tab to display other resources.
The resources in the Region tab are arranged in a grid of cells that are laid out in rows and columns. You
can rearrange the display by moving any resource to any empty cell in the grid. To move a resource, click
and hold its handle, then drag and drop the resource to a new location. While you drag a resource, the
Region tab displays the grid cells.
You also can the Arrange pop-up menu to rearrange the display of resources as follows:
•
Auto Arrange—Right-click the Region tab background (not Resource) and this option to moves
resources to empty cells from the top right to the bottom left of the Region tab.
•
Delete this row—Right-click an empty row in the Region tab and choose this option to delete that
row. This option is not available if you right-click a row that contains resources.
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•
Delete this column—Right-click an empty column in the Region tab and choose this option to
delete that column. This option is not available if you right-click a column that contains resources.
•
Sort By—Right-click the Region tab background (not Resource), choose this option, then choose
one of the following from the sub-menu that appears:
– Name—Arrange resources in ascending alphanumeric order
– Type—Arrange resources by resource type
– Color—Arrange resources by resource color
– Undo—Undo the last Name, Type, or Color sort operation that you performed
Powered-On Channels
When you power on a channel as described in Figure 3-3 on page 3-6, you can access various controls
and information that apply to the channel. Figure 3-4 illustrates a powered-on channel.
Figure 3-4
Powered-On Channel
1
Secure channel indicator—Yellow and black stripes
appear if this resource is configured
as a secure channel in the Cisco IPICS Administration Console. Otherwise, this indicator appears
gray.
2
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
3
Channel icon—Indicates that this resource is a channel.
4
Channel name—Name that is configured for the channel in the Cisco IPICS Administration
Console.
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5
PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are using
this channel. Release when you are not talking.
If this area changes to yellow when you click it or when it is latched, you have engaged the push
to talk (PTT) feature.
When you engage the PTT feature, a green bar appears at the bottom of the PTT area when the
channel is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the
green bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the channel cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone is selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
When audio is received, this area may show the talker ID (either the Cisco IPICS user ID or the
radio unit ID). Talker ID is not displayed if you are logged in using the Remote location and Cisco
IPICS is using an RMS, or if your network or system cannot obtain this information.
6
Latch button—Appears if the latch functionality is enabled for you and this channel as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this channel in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
7
Power button—Click to power off a powered-on channel.
This button can appear in the following states:
8
•
Gray—Indicates a powered-off channel.
•
Green—Indicates a powered-on channel.
•
Gold—Indicates a channel that is powering on. This button remains in this state or changes
back to gray if Cisco IPICS is unable to allocate system resources that are required to power
on. In this case, try to power on the P25 channel again.
•
Red—Indicates a channel that is powering off.
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
9
Audio Selection button—Choose the device group to which audio that the channel receives is sent.
Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
10 Mute button—Click to locally mute (silence) incoming audio traffic from the channel. The button
changes to the Unmute button
. Click the Unmute button to unmute. You also can unmute by
moving the volume control slider in the expanded Audio Replay Controls area.
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11 Incident icon—Appears if the channel is a participant in one or more incidents. The number in this
icon designates how many incidents the channel is a participant in. Click this icon to see the list of
these incidents. Click any incident in the list to display the Incident Details tab.
For more information, see the Incident Details Tab, page 54.
12 Details button—Appears only if radio control signals are associated with the channel. Click to
display buttons that correspond to the control signals that are configured for the channel, then click
a button to send its control signal on the channel.
(Radio control signal associations are made in the Cisco IPICS Administration Console from the
Signals tab in the Associations window, which you access from the Configuration > Channels
window. For instructions, see Cisco IPICS Server Administration Guide.)
13 Patch icon—Appears if this channel is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
14 Resource handle—Use to drag and drop the channel to another location in the Region tab.
For more information, see the “Region Tab” section on page 3-5
15 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this channel when you use the All Talk, Patch, or
alert tones features. For information about these features, see the “All Talk and Patch Controls
Area” section on page 3-122.
16 Transmit indicator—Turns red when you transmit audio on the channel.
17 Incoming traffic indicator—Turns green when the channel receives audio traffic. In addition, a
green border flashes around the resource when it receives audio traffic.
Powered-On P25 Channels
When you power on a talk group P25 channel as described in Figure 3-3 on page 3-6, you are prompted
to provide additional information that the system requires before the channel can be used. The
information depends on the P25 channel type, which can be either of the following:
•
Talk group—Communication on the channel includes all users who are affiliated with the talk group.
When you power on a talk group P25 channel, you are prompted to choose a mode for the channel.
Options are EndtoEnd P25 and Gateway P25.
The EndToEnd P25 option causes the resource to act as if it is a P25 radio. In this mode, advanced
P25 features, such as encrypted voice data, are supported for communication with other P25 radios.
However, there is a limit of four powered-on P25 channels in EndToEnd P25 mode per Cisco IPICS
Dispatch Console. If you need more than four powered-on P25 channels, consider using the
Gateway P25 option. This mode causes the Cisco ISSI Gateway to convert P25 voice data to G.711
multicast data. In this mode, the P25 channel functions similarly to a regular channel. The number
of powered-on P25 channels in Gateway P25 mode is not limited to four.
•
Unit call—Communication on the channel include only a single designated P25 radio in the field.
When you power on a unit call P25 channel, the Subscriber ID dialog box appears. Enter your
fully-qualified P25 subscriber ID, and click OK. Enter ID is in the format:
WACN_ID.system_ID.unit_ID, where:
– WACN_ID—Wide Area Communication Network identifier
– system_ID—Identifier of the system for this channel
– unit_ID—Identifier of the end device that is communicating on this channel
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When the P25 channel is powered up, you can access various controls and information that apply to the
channel. Figure 3-5 illustrates a powered-on P25 channel.
Figure 3-5
Powered-On P25 Channel
1
Secure channel indicator—Yellow and black stripes
appear if this resource is configured
as a secure channel in the Cisco IPICS Administration Console. Otherwise, this indicator appears
gray.
2
Lock icon—Indicates that the P25 channel is encrypted.
You enable and disable encryption for the channel by using the Transmit Mode button as described
in the “Channel Details for P25 Channels Tab” section on page 3-47.
3
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
4
P25 icon—Indicates that this resource is a P25 channel.
5
Channel name—Name that is configured for the P25 channel in the Cisco IPICS Administration
Console.
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PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are using
this P25 channel. Release when you are not talking.
If this area changes to yellow when you are clicking it or when it is latched, you have engaged the
push to talk (PTT) feature. If this area flashes when you click it or when you engage latch, you do
not have the floor.
When you engage the PTT feature, a green bar appears at the bottom of the PTT area when the
channel is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the
green bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the channel cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
In addition, when audio is received, this area may show the ID of the talker as follows:
•
Subscriber unit ID of the Cisco IPICS user or the radio—Appears when the sending resource
is an end-to-end P25 channel from another Cisco IPICS Dispatch Console, or is a radio
•
P25 gateway unit ID—Appears when the sending resource is a gateway channel
When audio is received, this area may show the talker ID (either the P25 subscriber ID of the IPICS
user you are communicating or the radio ID of the device you are communicating with). Talker ID
is not displayed if you are logged in using the Remote location and Cisco IPICS is using an RMS,
or if your network or system cannot obtain this information.
7
Latch button—Appears if the latch functionality is enabled for you and this P25 channel as
follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this P25 channel in the Cisco IPICS
Administration Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
8
Power button—Click to power off a powered-on P25 channel.
This button can appear in the following states:
9
•
Gray—Indicates a powered-off P25 channel.
•
Green—Indicates a powered-on P25 channel.
•
Gold—Indicates a P25 channel that is powering on. This button remains in this state or
changes back to gray if Cisco IPICS is unable to allocate system resources that are required
to power on. In this case, try to power on the P25 channel again.
•
Red—Indicates a P25 channel that is powering off.
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
10 Mode indicator—Indicates that this P25 channel has been powered on in the EndtoEnd P25 mode.
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11 Audio Selection button—Choose the device group to which audio that the P25 channel receives is
sent. Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
12 Mute button—Click to locally mute (silence) incoming audio traffic from the P25 channel. The
button changes to the Unmute button
. Click the Unmute button to unmute. You also can
unmute by moving the volume control slider in the expanded Audio Replay Controls area.
13 Incident icon—Appears if the P25 channel is a participant in one or more incidents. The number
in this icon designates how many incidents the P25 channel is a participant in. Click this icon to
see the list of these incidents. Click any incident in the list to display the Incident Details tab.
For more information, see the Incident Details Tab, page 54.
14 Channel Details button—Click to display the Channel Details for P25 Channels tab. For more
information, see the “Channel Details for P25 Channels Tab” section on page 3-47.
This button does not appear if Cisco IPICS is using an RMS and this P25 channel has been powered
up in the Gateway P25 mode.
15 Patch icon—Appears if this P25 channel is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
16 Resource handle—Use to drag and drop the P25 channel to another location in the Region tab.
For more information, see the “Region Tab” section on page 3-5
17 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this P25 channel when you use the All Talk,
Patch, DTMF, or alert tones features. For information about these features, see the “All Talk and
Patch Controls Area” section on page 3-122.
18 Transmit indicator—Turns red when you transmit audio on the P25 channel.
19 Incoming traffic indicator—Turns green when the P25 channel receives audio traffic. In addition,
a green border flashes around the resource when it receives audio traffic.
Powered On Direct Dial Channels
A direct dial channel is a channel that you can use to place a telephone call. To use this functionality, the
Cisco IPICS direct dial feature must be configured and phones must be associated with you in the Cisco
IPICS Administration Console. Then, each phone that is associated with you appears as a dial channel
in the Cisco IPICS Dispatch Console.
When you power on a direct dial channel as described in Figure 3-3 on page 3-6, it dials the telephone
number that is configured for it. When the call is answered, you can click in the PTT area to
communicate with the person who answered it.
Figure 3-6 illustrates a powered-on direct dial channel.
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Figure 3-6
Powered-On Direct Dial Channel
1
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
2
Direct dial channel icon—Indicates that this resource is a channel.
3
Channel name—Name that is configured for the direct dial channel in the Cisco IPICS
Administration Console.
4
PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are using
this channel. Release when you are not talking.
If area changes to yellow when you are clicking it, you have engaged the push to talk (PTT) feature.
When you engage the PTT feature, a green bar appears at the bottom of the PTT area when the
channel is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the
green bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the channel cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone is selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
5
Latch button—Appears if the Allow Latch option must be enabled for your Cisco IPICS user
account in the Cisco IPICS Administration Console.
Click this button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
6
Power button—Click to power off a powered-on direct dial channel and disconnect the telephone
call.
This button can appear in the following states:
•
Gray—Indicates a powered-off direct dial channel.
•
Green—Indicates a powered-on direct dial channel.
•
Gold—Indicates a direct dial channel that is powering on. This button remains in this state or
changes back to gray if Cisco IPICS is unable to allocate system resources that are required to
power on. In this case, try to power on the direct dial channel again.
•
Red—Indicates a direct dial channel that is powering off.
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7
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
8
Audio Selection button—Choose the device group to which audio that the direct dial channel
receives is sent. Options are SEL, U1, U2, and U3, which correspond to the device groups
SELECTED, UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
9
Mute button—Click to locally mute (silence) incoming audio traffic from the direct dial channel.
The button changes to the Unmute button
. Click the Unmute button to unmute. You also can
unmute by moving the volume control slider in the expanded Audio Replay Controls area.
10 Patch icon—Appears if this direct dial channel is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
11 Resource handle—Use to drag and drop the direct dial channel to another location in the Region
tab.
For more information, see the “Region Tab” section on page 3-5
12 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this direct dial channel when you use the All
Talk, Patch, or alert tones features. For information about these features, see the “All Talk and
Patch Controls Area” section on page 3-122.
13 Transmit indicator—Turns red when you transmit audio on the direct dial channel.
14 Incoming traffic indicator—Turns green when the direct dial channel receives audio traffic. In
addition, a green border flashes around the resource when it receives audio traffic.
Powered-On Radios
When you power on a radio as described in Figure 3-3 on page 3-6, you can access various controls and
information that apply to the incident. Figure 3-7 illustrates a powered-on radio.
Figure 3-7
1
Powered-On Radio
Secure radio indicator—Yellow and black stripes
appear if this resource is configured as
a secure radio in the Cisco IPICS Administration Console. Otherwise, this indicator appears gray.
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2
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
3
Radio icon—Indicates that this resource is a radio.
4
Radio name—Name that is configured for the radio in the Cisco IPICS Administration Console.
5
PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are using
this radio. Release when you are not talking.
If this area changes to yellow when you are clicking it or when it is latched, you have engaged the
push to talk (PTT) feature.
When you engage the PTT feature, a green bar appears at the bottom of the PTT area when the
radio is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the green
bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the radio cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone is selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
When audio is received, this area may show the talker ID (either the Cisco IPICS user ID or the
radio unit ID). Talker ID is not displayed if you are logged in using the Remote location and Cisco
IPICS is using an RMS, or if your network or system cannot obtain this information.
6
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
7
Power button—Click to power off a powered-on radio.
This button can appear in the following states:
8
•
Gray—Indicates a powered-off radio.
•
Green—Indicates a powered-on radio.
•
Gold—Indicates a radio that is powering on. This button remains in this state or changes back
to gray if Cisco IPICS is unable to allocate system resources that are required to power on. In
this case, try to power on the radio again.
•
Red—Indicates a radio that is powering off.
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
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9
Audio Selection button—Choose the device group to which audio that the radio receives is sent.
Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
19 Mute button—Click to locally mute (silence) incoming audio traffic from the radio. The button
changes to the Unmute button
. Click the Unmute button to unmute. You also can unmute by
moving the volume control slider in the expanded Audio Replay Controls area.
11 Incident icon—Appears if the radio is a participant in one or more incidents. The number in this
icon designates how many incidents the radio is a participant in. Click this icon to see the list of
these incidents. Click any incident in the list to display the Incident Details tab.
For more information, see the Incident Details Tab, page 54.
12 Radio Details button—Click to display the Radio Details tab.
This button does not apply for P25 Fixed Stations and pooled Nextel or EF Johnson radios if
Cisco IPICS is using an RMS.
For more information about the Radio Details tab, see the appropriate section for the radio type:
•
Radio Details for Tone Control Radios Tab, page 3-23
•
Radio Details for Nextel Radios Tab, page 3-25
•
Radio Details for EF Johnson Radios Tab, page 3-30
•
Radio Details for P25 Fixed Station Tab, page 3-36
•
Radio Details for TETRA Radios Tab, page 3-41
13 Patch icon—Appears if this radio is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
14 Resource handle—Use to drag and drop the radio to another location in the Region tab.
For more information, see the “Region Tab” section on page 3-5
15 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this radio when you use the All Talk, Patch,
DTMF, or alert tones features. For information about these features, see the “All Talk and Patch
Controls Area” section on page 3-122.
16 Transmit indicator—Turns red when you transmit audio on the radio.
17 Incoming traffic indicator—Turns green when the radio receives audio traffic. In addition, a green
border flashes around the resource when it receives audio traffic.
Powered-On VTGs
When you power on a VTG as described in Figure 3-3 on page 3-6, you can access various controls and
information that apply to the VTG. Figure 3-8 illustrates a powered-on VTG.
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Figure 3-8
Powered-On VTG
1
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
2
VTG icon—Indicates that this resource is a VTG.
3
VTG name—Name that is configured for the VTG in the Cisco IPICS Administration Console. The
system automatically adds the number in parentheses, and increments it by one for each new VTG.
4
PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are
participating in this VTG. Release when you are not talking.
If this area changes to yellow when you are clicking it or when it is latched, you have engaged the
PTT feature.
When you engage the PTT feature, a green bar appears at the bottom of the PTT area when the
resource is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the
green bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the resource cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone is selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
When audio is received, this area may show the talker ID (either the Cisco IPICS user ID or the
radio unit ID). Talker ID is not displayed if you are logged in using the Remote location and Cisco
IPICS is using an RMS, or if your network or system cannot obtain this information.
5
Latch button—Appears if the latch functionality is enabled for you and this VTG as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this VTG in the Cisco IPICS Administration
Console or in the VTG Details tab in the Cisco IPICS Dispatch Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
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6
Power button—Click to power off a powered-on VTG.
This button can appear in the following states:
7
•
Gray—Indicates a powered-off VTG.
•
Green—Indicates a powered-on VTG.
•
Gold—Indicates a VTG that is powering on. This button remains this state or changes back to
gray if Cisco IPICS is unable to allocate system resources that are required to power on. In
this case, try to power on the VTG again.
•
Red—Indicates a VTG that is powering off.
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
8
Audio Selection button—Choose the device group to which audio that the VTG receives is sent.
Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
10 Mute button—Click to locally mute (silence) incoming audio traffic from the VTG. The button
changes to the Unmute button
.Click the Unmute button to unmute. You also can unmute by
moving the volume control slider in the expanded Audio Replay Controls area.
11 VTG Details button—Click to display the VTG Details tab. For more information, see the “VTG
Details Tab” section on page 3-50.
This button is available only to users with the Cisco IPICS Dispatcher role or All role.
12 Patch icon—Appears if this VTG is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
13 Resource handle—Use to drag and drop the VTG to another location in the Region tab.
For more information, see the “Region Tab” section on page 3-5
14 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this VTG when you use the All Talk, Patch, or
alert tones features. For information about these features, see the “All Talk and Patch Controls
Area” section on page 3-122.
15 Transmit indicator—Turns red when you transmit audio on the VTG.
16 Incoming traffic indicator—Turns green when the VTG receives audio traffic. In addition, a green
border flashes around the resource when it receives audio traffic.
Powered-On Incidents
When you power on an incident as described in Figure 3-3 on page 3-6, you can access various controls
and information that apply to the incident. Figure 3-9 illustrates a powered-on incident.
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Figure 3-9
Powered-On Incident
1
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
2
Incident icon—Indicates that this resource is an incident.
3
Incident name—Name that is configured for the incident in the Cisco IPICS Dispatch Console. The
system automatically adds the number in parentheses, and increments it by one for each new
incident.
4
PTT area—Click and hold anywhere in this area to talk (transmit audio) to others who are
participating in this incident. Release when you are not talking.
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
When audio is received, this area may show the talker ID (either the Cisco IPICS user ID or the
radio unit ID). Talker ID is not displayed if you are logged in using the Remote location and Cisco
IPICS is using an RMS, or if your network or system cannot obtain this information.
5
Latch button—Appears if the latch functionality is enabled for you and this incident as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this incident in the Cisco IPICS Administration
Console or in the Incident Details tab in the Cisco IPICS Dispatch Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
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6
Power button—Click to power off a powered-on incident.
This button can appear in the following states:
7
•
Gray—Indicates a powered-off incident.
•
Green—Indicates a powered-on incident.
•
Gold—Indicates an incident that is powering on. This button remains in this state or changes
back to gray if Cisco IPICS is unable to allocate system resources that are required to power
on. In this case, try to power on the incident again.
•
Red—Indicates an incident that is powering off.
Expand audio replay controls area—Click anywhere in this area to display the audio replay
controls. Click this area again to hide the audio replay controls.
For more information, see the “Audio Replay Controls for Resources” section on page 3-21.
8
Audio Selection button—Choose the device group to which audio that the incident receives is sent.
Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
9
Mute button—Click to locally mute (silence) incoming audio traffic from the incident. The button
changes to the Unmute button
. Click the Unmute button to unmute. You also can unmute by
moving the volume control slider in the expanded Audio Replay Controls area.
10 Incident Details button—Click to display the Incident Details tab. For more information, see the
“Incident Details Tab” section on page 3-54.
11 Patch icon—Appears if this incident is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
12 Resource handle—Use to drag and drop the incident to another location in the Region tab.
For more information, see the “Region Tab” section on page 3-5
13 Select check box—Appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console. Check to include this incident when you use the All Talk, Patch,
or alert tones features. For information about these features, see the “All Talk and Patch Controls
Area” section on page 3-122.
14 Transmit indicator—Turns red when you transmit audio on the incident.
15 Incoming traffic indicator—Turns green when the incident receives audio traffic. In addition, a
green border flashes around the resource when it receives audio traffic.
Audio Replay Controls for Resources
This section explains the features that you can access after you click anywhere in the in the expand audio
replay controls area
for a resource in the Region tab. These features include
a volume control for the resource and replay controls.
The Cisco IPICS Dispatch Console maintains a recording of the most recent 60 seconds of incoming and
outgoing audio transmissions for each powered on resource. The audio replay controls let you review
and save these recent transmissions. When you use these controls to start audio playback, the system
creates a temporary “snapshot” of the most recent audio transmissions (up to 60 seconds). You can listen
to any or all of the content of this audio snapshot, repeat all or part of it as needed, and save it as a .wav
file for future reference.
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If an audio stream contains a period of silence (no audio traffic) that lasts 5 seconds or longer, the system
omits this period from the 60-second audio recording. When you play back audio from which a period
of silence has been omitted, a beep tone sounds at the point of the omission.
Figure 3-10 illustrates the expanded audio controls. These controls appear when you click the expand
audio replay controls area for any resource. (They also appear if you click the Audio Received time
stamp for a resource in the Regions list.)
Figure 3-10
1
Audio Replay Controls
Volume control slider—Controls the volume of audio that the resource plays. Move the slider up
to increase the volume and move it down to decrease the volume.
If the volume for a resource is has been muted, moving this slider unmutes the volume.
2
Collapse audio replay controls area—Click anywhere in this area to hide the audio replay controls.
3
Save button—Saves audio playback as a .wav file. After clicking this button, use the pop-up
window to specify a name and storage location for the .wav file, and then click OK.
4
Stop button—Stops audio playback, moves the playback indicator to the far right. When you click
this button, the system replaces the temporary audio snapshot that you were listening to with a new
audio snapshot, if one was recorded.
5
Jump Forward button—Skips audio playback ahead 5 seconds. If clicking this button moves
playback to the end, the system replaces the temporary audio snapshot that you were listening to
with a new audio snapshot, if one was recorded.
You must click the Play button
6
Jump Backward button—Skips audio playback back 7 seconds
You must click the Play button
7
before you can use the Jump Forward button.
before you can use the Jump Backward button.
Play/Pause toggle button—Starts playback from the beginning of the audio snapshot.
When you click this button, it changes to the Pause button
playback.
8
Playback location indicator—Shows the relative location of playback in the audio snapshot that
you are listening to. When this indicator is at the far left, you are listening to the beginning of
playback.
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Radio Details for Tone Control Radios Tab
The Radio Details for Tone Control Radios tab provides features for managing a tone control radio. It
appears when you click the Radio Details button
for a powered-on tone control radio in the View
area.
Figure 3-11 illustrates the Radio Details for Tone Control Radios tab. Most settings that you make in this
tab in your Cisco IPICS Dispatch Console also affect other Cisco IPICS Dispatch Consoles.
Figure 3-11
1
Radio Details for Tone Control Radios Tab
Tab name—Shows the name of the radio as it is configured in the Cisco IPICS Administration
console.
Click the X to exit the tab.
2
Transmit indicator—Turns red when you transmit audio on the radio.
3
Incoming traffic indicator—Turns green when the radio receives audio traffic.
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4
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
5
Monitor button—Click to enable monitoring, which bypasses the squelch feature of the radio and
lets you hear all audio that the channel receives. Click the button again to stop monitoring.
This button appears only if this functionality is configured in the descriptor file for this radio, the
Temporarily Monitor Frequencies control is enabled for the radio in the Cisco IPICS
Administration Console, and this control is associated with your Cisco IPICS user account.
6
Event log message area—Displays log messages that are related to this radio. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
7
List of channels that are configured for the radio. Click a channel in this list to change the radio to
that channel.
Choosing the channel named “SCAN” causes the radio to scan all of the channels that it has
configured. When the radio locates a channel that is transmitting, it will either stop scanning or
briefly stay on that channel then continue scanning. The action that it takes depends on the radio.
8
Power button—Click as needed to choose the transmit power level for the radio. Options are low,
med, and high, or low and high, depending on the radio. These options specify low power, medium
power, and high power.
This button appears only if this functionality is configured in the descriptor file for this radio, the
High/Medium/Low Transmit Power control is enabled for the radio in the Cisco IPICS
Administration Console, and this control is associated with your Cisco IPICS user account.
9
Encryption button—Click as needed to enable or disable the built-in over the air (OTA) encryption
of a radio. Options are On and Off. When this option is set to On, audio that the radio transmits is
encrypted by using a key in the radio.
This button appears only if this functionality is configured in the descriptor file for this radio, the
Enable/Disable OTA Encryption control is enabled for the radio in the Cisco IPICS Administration
Console, and this control is associated with your Cisco IPICS user account.
10 PTT button—Click and hold to talk (transmit audio) to others who are using this radio. Release
when you are not talking.
This button changes to yellow when you are clicking it or when it is latched, which indicates that
you have engaged the push to talk (PTT) feature. This button appears with diagonal lines if this
radio is configured as listen-only or if your Cisco IPICS user account is configured as listen only.
This button shows the name of the radio as it is configured in the Cisco IPICS Administration
Console.
11 Indicates that this device is a tone control radio.
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Radio Details for Nextel Radios Tab
The Radio Details for Nextel Radios tab provides features for managing a serial control Nextel radio.
The tab appears when you click the Radio Details button
for a powered-on Nextel radio in the View
area, unless your Cisco IPICS Dispatch Console is communicating via an RMS component and you
either specify the Remote location when you log in to the Cisco IPICS Dispatch Console or the radio for
which you are viewing the Radio Details for Nextel Radios tab is in a location other than the location
that you logged in to. In either of these situations, the Serial Radio Control Interface (SRCI) appears
when you click the Radio Details button. The SRCI provides access to controls, selectors, and IPICS
Connect functionality for the radio. For detailed information about the SRCI, see the “Managing Radios
and Radio Descriptors” chapter in Cisco IPICS Administration Server Guide.
Figure 3-12 illustrates the Radio Details for Nextel Radios tab.
Most settings that you make on this tab in your Cisco IPICS Dispatch Console also affect other Cisco
IPICS Dispatch Consoles. In addition settings affect the Serial Radio Control Interface (SRCI), which is
described in detail in Cisco IPICS Server Administration Guide.
Figure 3-12
1
Radio Details for Nextel Radios Tab
Tab name—Shows the name of the radio as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
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2
When you place a group call on this radio, click this icon to see a list of the participants in the
group call.
3
Reserve/Release toggle button—Click the Reserve button to indicate to other users that you would
like to use this radio. When you click this button, your Cisco IPICS user name and full name appear
in the Reserved By field and the date and time that you clicked it appear in the Reserved On field.
In addition, the name of the button changes to Release. In this case, other Cisco IPICS Dispatch
Console and SRCI users see the Release button and they see your information in the Reserved By
and Reserved On fields.
This function is provided as a courtesy only and does not block any user from controlling the radio.
Any Cisco IPICS Dispatch Console or SRCI user can click the Release button, which clears the
Reserved By and Reserved On information and changes the button name to Reserve.
4
Reserved information—Provides the following information, if the radio has been reserved:
•
RESERVED ON—Date and time that the radio was reserved
•
RESERVED BY—Cisco IPICS user name of the user, channel or VTG that reserved the radio
For related information, see row 3 in this table.
5
Transmit indicator—Turns red when you transmit audio on the radio.
6
Incoming traffic indicator—Turns green when the radio receives audio traffic.
7
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
8
Event log message area—Displays log messages that are related to this radio. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
9
Subtabs. See the following sections for detailed information:
•
Radio Details for Nextel Radios Tab: Selectors Subtab, page 3-27
•
Radio Details for Nextel Radios Tab: Call Subtab, page 3-27
•
Radio Details for Nextel Radios Tab: Alerts Subtab, page 3-29
10 PTT button—Click and hold to talk (transmit audio) to others who are using this radio. Release
when you are not talking.
If this button changes to yellow when you are clicking it or when it is latched, you have engaged
the push to talk (PTT) feature. This button appears with diagonal lines if this radio is configured
as listen-only or if your Cisco IPICS user account is configured as listen only.
This button shows the name of the radio as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID (either the Cisco
IPICS user ID or the radio unit ID). Talker ID is not displayed if you are logged in using the Remote
location and Cisco IPICS is using an RMS, or if your network or system cannot obtain this
information.
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11 Talker ID of the radio or Cisco IPICS Dispatch Console that your are using this radio to
communicate with:
•
Radio unit ID—Appears if you are communicating with a radio
•
Cisco IPICS user ID—Appears if you are communicating with a Cisco IPICS Dispatch
Console
Talker ID is not displayed if you are logged in using the Remote location and Cisco IPICS is using
an RMS, or if your network or system cannot obtain this information.
12 Channel selector, group name, or private call ID that this radio is communicating with.
13 Current status of the radio. The status can include “Idle,” “Receiving,” “Transmitting,”
“Unknown,” and various system messages.
14 Indicates that this device is a serial control radio.
15 Status indicator—Icon and text that indicate status information about the radio. Icons can appear
as follows:
•
Green—Indicates that the radio can communicate with the radio control service (RCS). In this
case, radio controls work as expected.
•
Red—Indicates that the radio cannot communicate with the radio control service (RCS), or the
RCS cannot communicate with the radio. In this case, radio controls do not work for the radio,
but it still may be able to transmit and receive audio.
Radio Details for Nextel Radios Tab: Selectors Subtab
The Selectors subtab in the Radio Details for Nextel Radios tab displays the radio channels and talk
groups that are available for the radio. Click an item in this list to communicate with it from this radio.
Figure 3-13 illustrates the Selectors subtab in the Radio Details for Nextel Radios tab.
Figure 3-13
Selectors Subtab in Radio Details for Nextel Radios Tab
Radio Details for Nextel Radios Tab: Call Subtab
The Call subtab in the Radio Details for Nextel Radios tab allows you to make ad-hoc private and group
radio calls, including calls to users from different predefined groups. You can also send a call alert (page)
to a radio user.
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Figure 3-14 illustrates the Call subtab in the Radio Details for Nextel Radios tab.
Figure 3-14
1
Call Subtab in Radio Details for Nextel Radios Tab
Group Alias field—Enter the name of a group if you want to place a radio call to two or more
recipients simultaneously. This group name appears on the radio or Cisco IPICS Dispatch Console
of each the recipients when you place the call.
A group alias is not required if you want to call to a single participant. In that case in recipient
radios or dispatcher consoles it appears as “Private call”.
(Nextel radios truncate long names to 20 characters.)
2
Direct Connect Number field—Enter the direct connect number for a direct connect call. This
number must be in a Nextel-supported format.
3
Groups/Users list—Users and groups that you can choose as recipients of a direct connect call, or
users that you can choose as recipients of an alert. The names in this list come from channel
selectors for private and group calls that are defined in the serial radio descriptor, and from
Cisco IPICS users that are associated with a Nextel radio.
4
Remove button—Click to remove a highlighted item from the Participants list.
5
Add button—Click to add a highlighted item from the Select From Groups/Users list to the
Participants list.
6
Alert button—Click to send an alert to the selected user or number in the Participants list.
7
Participants list—Users and groups to which the direct connect call is placed, or user to which an
alert is sent.
8
Call button—Click to place a direct connect call to the selected users, groups, or numbers in the
Participants list.
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Using the Call Tab
To place a call from the Call tab to a direct connect number or to a single user, follow these steps:
Procedure
Step 1
Step 2
Take either of these actions:
•
Enter the direct connect number to call in the Direct Connector Number field and then click Add to
move the number to the Participants list. The number must be in a Nextel-supported format.
•
Click the name of a user to call in the Select From Groups/Users list and then click Add or
double-click the selected item to move the name to the Participants list.
Click Call to place the call to the selected number or user.
To place a group call from the Call tab, follow these steps:
Procedure
Step 1
Enter a group name (from 1 to 20 characters) in the Group Alias field.
Step 2
Take either or both of these actions:
•
Enter a direct connect number in the Direct Connector Number field and then click the Add button
to move the number to the Participants list.
•
Click a name in the Groups/Users list and then click the Add button to move the item to the
Participants list.
Repeat this step as needed to specify up to 20 items in the Participants list.
Step 3
Click Call to initiate the group call.
To send an alert (page) from the Call tab, follow these steps:
Procedure
Step 1
Step 2
Take either of these actions:
•
Enter the direct connect number to page in the Direct Connect Number field and then click add to
move the number to the Participants list.
•
Click a name of the user to page in the Select From Groups/Users list and then click Add to move
the name to the Participants list.
Click Alert to place the alert to the selected direct connect number or user.
You can send an alert to only one participant at a time.
Radio Details for Nextel Radios Tab: Alerts Subtab
The Alerts subtab in the Radio Details for Nextel Radios tab shows current call alerts from the radio.
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Figure 3-15 illustrates the Alerts subtab in the Radio Details for Nextel Radios tab.
Figure 3-15
Alerts Subtab in Radio Details for Nextel Radios Tab
1
Alert indicator. The value to the right of the indicator is the alert counter, which shows the number
of uncleared alerts.
2
Alerts area—Displays current alerts. For each alert, this area includes this information and options:
•
Time—Date and time that the alert was generated.
•
Caller—ID of the device that generated the alert.
•
Type—Type of alert (Call Alert or Emergency).
•
Action—Buttons that you can use to respond to the alert:
– CLEAR—Click this button to decrement the alert counter and stop the emergency
indicator from flashing
– ACK—Click this button to acknowledge and silence an emergency alert and populate the
Responder field
•
Responder—Cisco IPICS user ID that you used to log in to the Cisco IPICS Dispatch Console.
This field is populated when you click the ACK button to respond to an alert.
You can resize any column by dragging a border next to its name.
Radio Details for EF Johnson Radios Tab
The Radio Details for EF Johnson Radios tab provides features for managing a serial control EF Johnson
radio. It appears when you click the Radio Details button
for a powered-on EF Johnson radio in the
View area.
Figure 3-16 illustrates the Radio Details for EF Johnson Radios tab.
Most settings that you make on this tab in your Cisco IPICS Dispatch Console also affect other Cisco
IPICS Dispatch Consoles. In addition settings affect the Serial Radio Control Interface (SRCI), which is
described in detail in Cisco IPICS Server Administration Guide.
The tab appears when you click the Radio Details button
for a powered-on EF Johnson radio in the
View area, unless your Cisco IPICS Dispatch Console is communicating via an RMS component and you
either specify the Remote location when you log in to the Cisco IPICS Dispatch Console or the radio for
which you are viewing the Radio Details for EF Johnson Radios tab is in a location other than the
location that you logged in to. In either of these situations, the Serial Radio Control Interface (SRCI)
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appears when you click the Radio Details button. The SRCI provides access to controls, selectors, and
IPICS Connect functionality for the radio. For detailed information about the SRCI, see the “Managing
Radios and Radio Descriptors” chapter in Cisco IPICS Server Administration Guide.
Figure 3-16
1
Radio Details for EF Johnson Radios Tab
Tab name—shows the name of the radio as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
2
Reserve/Release toggle button—Click the Reserve button to indicate to other users that you would
like to use this radio. When you click this button, your Cisco IPICS user name and full name appear
in the Reserved By field and the date and time that you clicked it appear in the Reserved On field.
In addition, the name of the button changes to Release. In this case, other Cisco IPICS Dispatch
Console and SRCI users see the Release button and they see your information in the Reserved By
and Reserved On fields.
This function is provided as a courtesy only and does not block any user from controlling the radio.
Any Cisco IPICS Dispatch Console or SRCI user can click the Release button, which clears the
Reserved By and Reserved On information and changes the button name to Reserve.
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Reserved information—Provides the following information, if the radio has been reserved:
•
RESERVED ON—Date and time that the radio was reserved
•
RESERVED BY—Cisco IPICS user name of the user, channel or VTG that reserved the radio
For more information, see row 3 in this table.
4
Transmit indicator—Turns red when you transmit audio on the radio.
5
Incoming traffic indicator—Turns green when the radio receives audio traffic.
6
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
7
Event log message area—Displays log messages that are related to this radio. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
8
Emergency button—Click as needed to enable or disable emergency mode for the radio. When you
put a radio in emergency mode, it signals all other radios that are tuned to the same channel that it
is in this mode. Then, the transmissions from this the selected channel on the radio receive higher
priority than transmissions from other radios.
Options are ON and OFF, which indicate radio emergency mode on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine an
emergency state, and UNSPRT, which indicates that a state is not currently supported or is never
supported by the radio.
This button appears only if this functionality is configured in the descriptor file for this radio, the
Enable/Disable Emergency Mode control is enabled for the radio in the Cisco IPICS
Administration Console, and this control is associated with your Cisco IPICS user account.
9
Power button—Click as needed to choose the transmit power level for the radio. Options are low,
med, and high, or low and high, depending on the radio. These options specify low power, medium
power, and high power.
This button also can display UNKWN, which indicates that the RCS cannot determine a power
state, and UNSPRT, which indicates that a state is not currently supported or is never supported by
the radio.
This button appears only if the power mode functionality is configured in the descriptor file for
this radio, the Change the Transmit Power Level control is enabled for the radio in the Cisco IPICS
Administration Console, and this control is associated with your Cisco IPICS user account.
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10 Transmit Mode button—Click as needed to set the radio to either secure or clear transmit mode.
Options are SEC and CLR, which indicate secure mode and clear mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a transmit
state; UNSPRT, which indicates that a state is not currently supported or is never supported by the
radio; KEYFL, which indicates that a key required for encryption is not available; NOENC, which
indicates that no encryption module is available; and MSMTCH, which indicates a mismatch
between the user selected secure transmit mode and actual fixed or strapped transmit mode.
This button appears only if the transmit mode functionality is configured in the descriptor file for
this radio, the Select Between Secure and Clear Transmit mode control is enabled for the radio in
the Cisco IPICS Administration Console, and this control is associated with your Cisco IPICS user
account.
11 Scan button—Click as needed to enable or disable scan mode. In scan mode, the radio scans all of
the channels that it has configured. When the radio locates a channel that is transmitting, it will
either stop scanning or briefly stay on that channel then continue scanning.
Options are ON and OFF, which indicate scan mode on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a scan state,
and UNSPRT, which indicates that a state is not currently supported or is never supported by the
radio.
This button appears only if the scan functionality is configured in the descriptor file for this radio,
the Set Scan Mode control is enabled for the radio in the Cisco IPICS Administration Console, and
this control is associated with your Cisco IPICS user account.
12 RTA button—Click as needed to set the radio to either repeater or talkaround transmit mode.
Options are RPTR and TA, which indicate repeater mode and talkaround mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a monitor
state, and UNSPRT, which indicates that a state is not currently supported or is never supported by
the radio.
This button appears only if the RTA functionality is configured in the descriptor file for this radio,
the Select Between Repeater and Talkaround Transmit Mode control is enabled for the radio in the
Cisco IPICS Administration Console, and this control is associated with your Cisco IPICS user
account.
13 Monitor button—Click as needed to enable or disable monitoring. Monitoring bypasses the
squelch feature of the radio so that you hear all audio that the radio receives on the selected
channel. Options are ON and OFF, which indicate monitoring on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a monitor
state, and UNSPRT, which indicates that a state is not currently supported or is never supported by
the radio.
This button appears only if the monitor functionality is configured in the descriptor file for this
radio, the Set Monitor Mode control is enabled for the radio in the Cisco IPICS Administration
Console, and this control is associated with your Cisco IPICS user account.
14 Subtabs. See the following sections for detailed information:
•
Radio Details for EF Johnson Radios Tab: Selectors Subtab, page 3-34
•
Radio Details for EF Johnson Radios Tab: Alerts Subtab, page 3-35
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15 PTT button—Click and hold to talk (transmit audio) to others who are using this radio. Release
when you are not talking.
If this button changes to yellow when you are clicking it or when it is latched, you have engaged
the push to talk (PTT) feature. This button appears with diagonal lines if this radio is configured
as listen-only or if your Cisco IPICS user account is configured as listen only.
If you click the PTT button when the SCAN function is enabled (see row 12 in this table), scanning
stops on the current channel and you can transmit audio on that channel. When you release the PTT
button, the radio either resumes scanning, or remains on the current channel, depending on the
radio.
This button shows the name of the radio as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID (either the Cisco
IPICS user ID or the radio unit ID).
16 Talker ID of the radio or Cisco IPICS Dispatch Console that your are using this radio to
communicate with:
•
Radio unit ID—Appears if you are communicating with a radio
•
Cisco IPICS user ID—Appears if you are communicating with a Cisco IPICS Dispatch
Console
Talker ID is not displayed if you are logged in using the Remote location and Cisco IPICS is using
an RMS, or if your network or system cannot obtain this information.
17 Channel selector you have chosen for this radio.
18 Current status of the radio. The status can include “Idle,” “Receiving,” “Transmitting,”
“Unknown,” and various system messages.
19 Indicates that this device is a serial control radio.
20 Status indicator—Icon and text that indicate status information about the radio. Icons can appear
as follows:
•
Green—Indicates that the radio can communicate with the radio control service (RCS). In this
case, radio controls work as expected.
•
Red—Indicates that the radio cannot communicate with the radio control service (RCS), or the
RCS cannot communicate with the radio. In this case, radio controls do not work for the radio,
but it still may be able to transmit and receive audio.
Radio Details for EF Johnson Radios Tab: Selectors Subtab
The Selectors subtab in the Radio Details for EF Johnson Radios tab displays the radio channels and talk
groups that are available for the radio. Click an item in this list to communicate with it from this radio.
Figure 3-17 illustrates the Selectors subtab in the Radio Details for EF Johnson Radios tab.
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Figure 3-17
Selectors Subtab in Radio Details for EF Johnson Radios Tab
Radio Details for EF Johnson Radios Tab: Alerts Subtab
The Alerts subtab in the Radio Details for EF Johnson Radios tab shows current emergency alerts and
call alerts from the radio.
Figure 3-18 illustrates the Alerts subtab in the Radio Details for EF Johnson Radios tab.
Figure 3-18
1
Alerts Subtab in Radio Details for EF Johnson Radios Tab
Alert indicator. The value to the right of the indicator is the alert counter, which shows the number
of uncleared alerts.
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Alerts area—Displays current alerts. For each alert, this area includes this information and options:
•
Time—Date and time that the alert was generated.
•
Caller—ID of the device that generated the alert.
•
Type—Type of alert (Call Alert or Emergency).
•
Action—Buttons that you can use to respond to the alert:
– CLEAR—Click this button to decrement the alert counter and stop the emergency
indicator from flashing
– ACK—Click this button to acknowledge and silence an emergency alert and populate the
Responder field
•
Responder—Cisco IPICS user ID that you used to log in to the Cisco IPICS Dispatch Console.
This field is populated when you click the ACK button to respond to an alert.
You can resize any column by dragging a border next to its name.
Radio Details for P25 Fixed Station Tab
The Radio Details for P25 Fixed Stations tab provides features for managing a P25 Fixed Station. It
appears when you click the Radio Details button
for a powered-on P25 Fixed Station in the View
area.
Figure 3-19 illustrates the Radio Details for P25 Fixed Stations tab.
Most settings that you make on this tab in your Cisco IPICS Dispatch Console also affect other Cisco
IPICS Dispatch Consoles. In addition settings affect the Serial Radio Control Interface (SRCI), which is
described in detail in Cisco IPICS Server Administration Guide.
The tab appears when you click the Radio Details button
for a powered-on P25 Fixed Station in the
View area, unless your Cisco IPICS Dispatch Console is communicating via an RMS component and you
either specify the Remote location when you log in to the Cisco IPICS Dispatch Console or the radio for
which you are viewing the Radio Details for P25 Fixed Stations tab is in a location other than the location
that you logged in to
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Figure 3-19
1
Radio Details for P25 Fixed Stations Tab
Tab name—shows the name of the radio as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
2
Reserve/Release toggle button—Click the Reserve button to indicate to other users that you would
like to use this radio. When you click this button, your Cisco IPICS user name and full name appear
in the Reserved By field and the date and time that you clicked it appear in the Reserved On field.
In addition, the name of the button changes to Release. In this case, other Cisco IPICS Dispatch
Console and SRCI users see the Release button and they see your information in the Reserved By
and Reserved On fields.
This function is provided as a courtesy only and does not block any user from controlling the radio.
Any Cisco IPICS Dispatch Console or SRCI user can click the Release button, which clears the
Reserved By and Reserved On information and changes the button name to Reserve.
3
Reserved information—Provides the following information, if the radio has been reserved:
•
RESERVED ON—Date and time that the radio was reserved
•
RESERVED BY—Cisco IPICS user name of the user, channel or VTG that reserved the radio
For more information, see row 3 in this table.
4
Transmit indicator—Turns red when you transmit audio on the radio.
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5
Incoming traffic indicator—Turns green when the radio receives audio traffic.
6
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
7
Event log message area—Displays log messages that are related to this radio. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
8
Transmit Mode button—Click as needed to set the radio to either secure or clear transmit mode.
Options are SEC and CLR, which indicate secure mode and clear mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a transmit
state; UNSPRT, which indicates that a state is not currently supported or is never supported by the
radio; KEYFL, which indicates that a key required for encryption is not available; NOENC, which
indicates that no encryption module is available; and MSMTCH, which indicates a mismatch
between the user selected secure transmit mode and actual fixed or strapped transmit mode.
This button appears only if the transmit mode functionality is configured in the descriptor file for
this radio, the Select Between Secure and Clear Transmit mode control is enabled for the radio in
the Cisco IPICS Administration Console, and this control is associated with your Cisco IPICS user
account.
9
Key button—Displays the encryption key that is in use for the selected channel selector. If no key
is in use, the display shows NONE.
10 Emergency button—Click as needed to enable or disable emergency mode for the radio. When you
put a radio in emergency mode, it signals all other radios that are tuned to the same channel that it
is in this mode. Then, the transmissions from this the selected channel on the radio receive higher
priority than transmissions from other radios.
Options are ON and OFF, which indicate radio emergency mode on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine an
emergency state, and UNSPRT, which indicates that a state is not currently supported or is never
supported by the radio.
This button appears only if this functionality is configured in the descriptor file for this radio, the
Enable/Disable Emergency Mode control is enabled for the radio in the Cisco IPICS
Administration Console, and this control is associated with your Cisco IPICS user account.
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11 RTA button—Click as needed to set the radio to either repeater or talkaround transmit mode.
Options are RPTR and TA, which indicate repeater mode and talkaround mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a monitor
state, and UNSPRT, which indicates that a state is not currently supported or is never supported by
the radio.
This button appears only if the RTA functionality is configured in the descriptor file for this radio,
the Select Between Repeater and Talkaround Transmit Mode control is enabled for the radio in the
Cisco IPICS Administration Console, and this control is associated with your Cisco IPICS user
account.
12 Subtabs. See the following sections for detailed information:
•
Radio Details for P25 Fixed Stations Tab: Selectors Subtab, page 3-40
•
Radio Details for P25 Fixed Stations Tab: Selectors Subtab, page 3-40
13 Monitor button—Click as needed to enable or disable monitoring. Monitoring bypasses the
squelch feature of the radio so that you hear all audio that the radio receives on the selected
channel. Options are ON and OFF, which indicate monitoring on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a monitor
state, and UNSPRT, which indicates that a state is not currently supported or is never supported by
the radio.
This button appears only if the monitor functionality is configured in the descriptor file for this
radio, the Set Monitor Mode control is enabled for the radio in the Cisco IPICS Administration
Console, and this control is associated with your Cisco IPICS user account.
14 PTT button—Click and hold to talk (transmit audio) to others who are using this radio. Release
when you are not talking.
If this button changes to yellow when you are clicking it or when it is latched, you have engaged
the push to talk (PTT) feature. This button appears with diagonal lines if this radio is configured
as listen-only or if your Cisco IPICS user account is configured as listen only.
If you click the PTT button when the SCAN function is enabled (see row 12 in this table), scanning
stops on the current channel and you can transmit audio on that channel. When you release the PTT
button, the radio either resumes scanning, or remains on the current channel, depending on the
radio.
This button shows the name of the radio as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID (either the Cisco
IPICS user ID or the radio unit ID).
15 Talker ID of the radio or Cisco IPICS Dispatch Console that your are using this radio to
communicate with:
•
Radio unit ID—Appears if you are communicating with a radio
•
Cisco IPICS user ID—Appears if you are communicating with a Cisco IPICS Dispatch
Console
Talker ID is not displayed if you are logged in using the Remote location and Cisco IPICS is using
an RMS, or if your network or system cannot obtain this information.
16 Channel selector you have chosen for this radio.
17 Current status of the radio. The status can include “Idle,” “Receiving,” “Transmitting,”
“Unknown,” and various system messages.
18 Indicates that this device is a P25 Fixed Station.
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19 Status indicator—Icon and text that indicate status information about the radio. Icons can appear
as follows:
•
Green—Indicates that the radio can communicate with the radio control service (RCS). In this
case, radio controls work as expected.
•
Red—Indicates that the radio cannot communicate with the radio control service (RCS), or the
RCS cannot communicate with the radio. In this case, radio controls do not work for the radio,
but it still may be able to transmit and receive audio.
Radio Details for P25 Fixed Stations Tab: Selectors Subtab
The Selectors subtab in the Radio Details for P25 Fixed Stations tab displays the radio channels and talk
groups that are available for the radio. Click an item in this list to communicate with it from this radio.
Figure 3-20 illustrates the Selectors subtab in the Radio Details for P25 Fixed Stations tab.
Figure 3-20
Selectors Subtab in Radio Details for P25 Fixed Stations Tab
Radio Details for P25 Fixed Stations Tab: Alerts Subtab
The Alerts subtab in the Radio Details for P25 Fixed Stations tab shows current emergency alerts and
call alerts from the radio.
Figure 3-21 illustrates the Alerts subtab in the Radio Details for P25 Fixed Stations tab.
Figure 3-21
Alerts Subtab in Radio Details for P25 Fixed Stations Tab
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1
Alert indicator. The value to the right of the indicator is the alert counter, which shows the number
of uncleared alerts.
2
Alerts area—Displays current alerts. For each alert, this area includes this information and options:
•
Time—Date and time that the alert was generated.
•
Caller—ID of the device that generated the alert.
•
Type—Type of alert (Call Alert or Emergency).
•
Action—Buttons that you can use to respond to the alert:
– CLEAR—Click this button to decrement the alert counter and stop the emergency
indicator from flashing
– ACK—Click this button to acknowledge and silence an emergency alert and populate the
Responder field
•
Responder—Cisco IPICS user ID that you used to log in to the Cisco IPICS Dispatch Console.
This field is populated when you click the ACK button to respond to an alert.
You can resize any column by dragging a border next to its name.
Radio Details for TETRA Radios Tab
The Radio Details for TETRA Radios tab provides features for managing a serial control TETRA radio.
The tab appears when you click the Radio Details button
for a powered-on TETRA radio in the View
area, unless your Cisco IPICS Dispatch Console is communicating via an RMS component and you
either specify the Remote location when you log in to the Cisco IPICS Dispatch Console or the radio for
which you are viewing the Radio Details for TETRA Radios tab is in a location other than the location
that you logged in to. In either of these situations, the Serial Radio Control Interface (SRCI) appears
when you click the Radio Details button. The SRCI provides access to controls, selectors, and IPICS
Connect functionality for the radio. For detailed information about the SRCI, see the “Managing Radios
and Radio Descriptors” chapter in Cisco IPICS Administration Server Guide.
Figure 3-22 illustrates the Radio Details for TETRA Radios tab.
Most settings that you make on this tab in your Cisco IPICS Dispatch Console also affect other Cisco
IPICS Dispatch Consoles. In addition settings affect the Serial Radio Control Interface (SRCI), which is
described in detail in Cisco IPICS Server Administration Guide.
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Figure 3-22
1
Radio Details for TETRA Radios Tab
Tab name—Shows the name of the radio as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
2
When you place a group call on this radio, click this icon to see a list of the participants in the
group call.
3
Reserve/Release toggle button—Click the Reserve button to indicate to other users that you would
like to use this radio. When you click this button, your Cisco IPICS user name and full name appear
in the Reserved By field and the date and time that you clicked it appear in the Reserved On field.
In addition, the name of the button changes to Release. In this case, other Cisco IPICS Dispatch
Console and SRCI users see the Release button and they see your information in the Reserved By
and Reserved On fields.
This function is provided as a courtesy only and does not block any user from controlling the radio.
Any Cisco IPICS Dispatch Console or SRCI user can click the Release button, which clears the
Reserved By and Reserved On information and changes the button name to Reserve.
4
Reserved information—Provides the following information, if the radio has been reserved:
•
RESERVED ON—Date and time that the radio was reserved
•
RESERVED BY—Cisco IPICS user name of the user, channel or VTG that reserved the radio
For related information, see row 3 in this table.
5
Transmit indicator—Turns red when you transmit audio on the radio.
6
Incoming traffic indicator—Turns green when the radio receives audio traffic.
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7
Latch button—Appears if the latch functionality is enabled for you and this radio as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this radio in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
8
Event log message area—Displays log messages that are related to this radio. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
9
Subtabs. See the following sections for detailed information:
•
Radio Details for TETRA Radios Tab: Selectors Subtab, page 3-44
•
Radio Details for TETRA Radios Tab: Call Subtab, page 3-44
•
Radio Details for TETRA Radios Tab: Alerts Subtab, page 3-46
10 Transmit Mode button—Click as needed to set the radio to either secure or clear transmit mode.
Options are SEC and CLR, which indicate secure mode and clear mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a transmit
state; UNSPRT, which indicates that a state is not currently supported or is never supported by the
radio; KEYFL, which indicates that a key required for encryption is not available; NOENC, which
indicates that no encryption module is available; and MSMTCH, which indicates a mismatch
between the user selected secure transmit mode and actual fixed or strapped transmit mode.
This button appears only if the transmit mode functionality is configured in the descriptor file for
this radio, the Select Between Secure and Clear Transmit mode control is enabled for the radio in
the Cisco IPICS Administration Console, and this control is associated with your Cisco IPICS user
account.
11 PTT button—Click and hold to talk (transmit audio) to others who are using this radio. Release
when you are not talking.
If this button changes to yellow when you are clicking it or when it is latched, you have engaged
the push to talk (PTT) feature. This button appears with diagonal lines if this radio is configured
as listen-only or if your Cisco IPICS user account is configured as listen only.
This button shows the name of the radio as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID (either the Cisco
IPICS user ID or the radio unit ID). Talker ID is not displayed if you are logged in using the Remote
location and Cisco IPICS is using an RMS, or if your network or system cannot obtain this
information.
12 Talker ID of the radio or Cisco IPICS Dispatch Console that your are using this radio to
communicate with:
•
Radio unit ID—Appears if you are communicating with a radio
•
Cisco IPICS user ID—Appears if you are communicating with a Cisco IPICS Dispatch
Console
Talker ID is not displayed if you are logged in using the Remote location and Cisco IPICS is using
an RMS, or if your network or system cannot obtain this information.
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13 Channel selector, group name, or private call ID that this radio is communicating with.
14 Current status of the radio. The status can include “Idle,” “Receiving,” “Transmitting,”
“Unknown,” and various system messages.
15 Indicates that this device is a serial control radio.
16 Status indicator—Icon and text that indicate status information about the radio. Icons can appear
as follows:
•
Green—Indicates that the radio can communicate with the radio control service (RCS). In this
case, radio controls work as expected.
•
Red—Indicates that the radio cannot communicate with the radio control service (RCS), or the
RCS cannot communicate with the radio. In this case, radio controls do not work for the radio,
but it still may be able to transmit and receive audio.
Radio Details for TETRA Radios Tab: Selectors Subtab
The Selectors subtab in the Radio Details for TETRA Radios tab displays the radio channels and talk
groups that are available for the radio. Click an item in this list to communicate with it from this radio.
Figure 3-23 illustrates the Selectors subtab in the Radio Details for TETRA Radios tab.
Figure 3-23
Selectors Subtab in Radio Details for TETRA Radios Tab
Radio Details for TETRA Radios Tab: Call Subtab
The Call subtab in the Radio Details for TETRA Radios tab allows you to make ad-hoc private and group
radio calls, including calls to users from different predefined groups. You can also send a call alert (page)
to a radio user.
Figure 3-24 illustrates the Call subtab in the Radio Details for TETRA Radios tab.
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Figure 3-24
1
Call Subtab in Radio Details for TETRA Radios Tab
Group Alias field—Enter the name of a group if you want to place a radio call to two or more
recipients simultaneously. This group name appears on the radio or Cisco IPICS Dispatch Console
of each the recipients when you place the call.
A group alias is not required if you want to call to a single participant. In that case in recipient
radios or dispatcher consoles it appears as “Private call”.
(TETRA radios truncate long names to 20 characters.)
2
Direct Connect Number field—Enter the direct connect number for a direct connect call. This
number must be in a TETRA-supported format.
3
Groups/Users list—Users and groups that you can choose as recipients of a direct connect call, or
users that you can choose as recipients of an alert. The names in this list come from channel
selectors for private and group calls that are defined in the serial radio descriptor, and from
Cisco IPICS users that are associated with a TETRA radio.
4
Remove button—Click to remove a highlighted item from the Participants list.
5
Add button—Click to add a highlighted item from the Select From Groups/Users list to the
Participants list.
6
Alert button—Click to send an alert to the selected user or number in the Participants list.
7
Participants list—Users and groups to which the direct connect call is placed, or user to which an
alert is sent.
8
Call button—Click to place a direct connect call to the selected users, groups, or numbers in the
Participants list.
Using the Call Tab
To place a call from the Call tab to a direct connect number or to a single user, follow these steps:
Procedure
Step 1
Take either of these actions:
•
Enter the direct connect number to call in the Direct Connector Number field and then click Add to
move the number to the Participants list. The number must be in a TETRA-supported format.
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•
Step 2
Click the name of a user to call in the Select From Groups/Users list and then click Add or
double-click the selected item to move the name to the Participants list.
Click Call to place the call to the selected number or user.
To place a group call from the Call tab, follow these steps:
Procedure
Step 1
Enter a group name (from 1 to 20 characters) in the Group Alias field.
Step 2
Take either or both of these actions:
•
Enter a direct connect number in the Direct Connector Number field and then click the Add button
to move the number to the Participants list.
•
Click a name in the Groups/Users list and then click the Add button to move the item to the
Participants list.
Repeat this step as needed to specify up to 20 items in the Participants list.
Step 3
Click Call to initiate the group call.
To send an alert (page) from the Call tab, follow these steps:
Procedure
Step 1
Step 2
Take either of these actions:
•
Enter the direct connect number to page in the Direct Connect Number field and then click add to
move the number to the Participants list.
•
Click a name of the user to page in the Select From Groups/Users list and then click Add to move
the name to the Participants list.
Click Alert to place the alert to the selected direct connect number or user.
You can send an alert to only one participant at a time.
Radio Details for TETRA Radios Tab: Alerts Subtab
The Alerts subtab in the Radio Details for TETRA Radios tab shows current call alerts from the radio.
Figure 3-25 illustrates the Alerts subtab in the Radio Details for TETRA Radios tab.
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Figure 3-25
Alerts Subtab in Radio Details for TETRA Radios Tab
1
Alert indicator. The value to the right of the indicator is the alert counter, which shows the number
of uncleared alerts.
2
Alerts area—Displays current alerts. For each alert, this area includes this information and options:
•
Time—Date and time that the alert was generated.
•
Caller—ID of the device that generated the alert.
•
Type—Type of alert (Call Alert or Emergency).
•
Action—Buttons that you can use to respond to the alert:
– CLEAR—Click this button to decrement the alert counter and stop the emergency
indicator from flashing
– ACK—Click this button to acknowledge and silence an emergency alert and populate the
Responder field
•
Responder—Cisco IPICS user ID that you used to log in to the Cisco IPICS Dispatch Console.
This field is populated when you click the ACK button to respond to an alert.
You can resize any column by dragging a border next to its name.
Channel Details for P25 Channels Tab
The Channel Details for P25 Channels tab provides features for managing a P25 channel. It appears
when you click the Channel Details button
for a powered-on P25 channel radio in the View area.
Figure 3-26 illustrates the Channel Details for P25 Channels tab.
Most settings that you make on this tab in your Cisco IPICS Dispatch Console also affect other Cisco
IPICS Dispatch Consoles.
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Figure 3-26
1
Channel Details for P25 Channels Tab
Tab name—shows the name of the channel as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
2
Lock icon—Indicates that the P25 channel is encrypted.
You enable and disable encryption for the channel as described in row 10 in this table.
3
Mode indicator—Applies only to P25 channels that are in EndtoEnd P25 mode, and indicates that
the channel is in this mode.
4
Transmit indicator—Turns red when you transmit audio on the channel.
5
Incoming traffic indicator—Turns green when the channel receives audio traffic.
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6
Latch button—Appears if the latch functionality is enabled for you and this channel as follows:
•
The Allow Latch option must be enabled for your Cisco IPICS user account in the Cisco IPICS
Administration Console
•
The Allow Latch option must be enabled for this channel in the Cisco IPICS Administration
Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
7
Event log message area—Displays log messages that are related to this channel. The icon indicates
the severity of the message and can appear as
(indicates a warning message),
(indicates an
error message), or
(indicates an informational message). The number to the right of the icon
indicates how many unread messages that relate to this resource are in the event log. Click the icon
or message to see the event log. For related information, see the “Event Log Window” section on
page 3-128.
8
Alerts area—Displays current alerts for the channel. For each alert, this area includes this
information and options:
•
Time—Date and time that the alert was generated.
•
Caller—ID of the device that generated the alert.
•
Type—Type of alert (Call Alert or Emergency).
•
Action—Buttons that you can use to respond to the alert:
– CLEAR—Click this button to decrement the alert counter and stop the emergency
indicator from flashing
– ACK—Click this button to acknowledge and silence an emergency alert and populate the
Responder field
•
Responder—Cisco IPICS user ID that you used to log in to the Cisco IPICS Dispatch Console.
This field is populated when you click the ACK button to respond to an alert.
You can resize any column by dragging a border next to its name.
9
Emergency button—Click as needed to enable or disable emergency mode for the channel. When
you put a channel in emergency mode, it signals all other radios that are affiliated with this channel
that it is in this mode when you PTT on this channel.
Options are ON and OFF, which indicate emergency mode on and off, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine an
emergency state, and UNSPRT, which indicates that a state is not currently supported or is never
supported by the channel.
This button appears only if this functionality is configured in the Cisco ISSI Gateway descriptor
file for this channel and this control is associated with your Cisco IPICS user account.
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10 Transmit Mode button—(This button does not appear for a strapped channel.) Click as needed to
set the channel to either secure (encrypted) or clear transmit mode. Options are SEC and CLR,
which indicate secure mode and clear mode, respectively.
This button also can display UNKWN, which indicates that the RCS cannot determine a transmit
state; UNSPRT, which indicates that a state is not currently supported or is never supported by the
channel; KEYFL, which indicates that a key required for encryption is not available; NOENC,
which indicates that no encryption module is available; and MSMTCH, which indicates a
mismatch between the user selected secure transmit mode and actual transmit mode.
This button appears only if the transmit mode functionality is configured in the Cisco ISSI
Gateway descriptor file for this channel and this control is associated with your Cisco IPICS user
account.
11 PTT button—Click and hold to talk (transmit audio) to others who are using this channel. Release
when you are not talking.
If this button changes to yellow when you are clicking it or when it is latched, you have engaged
the push to talk (PTT) feature. If it flashes when you click it, you do not have the floor. This button
appears with diagonal lines if this channel is configured as listen-only or if your Cisco IPICS user
account is configured as listen only.
This button shows the name of the channel as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID (either the P25
subscriber ID of the IPICS user you are communicating or the radio ID of the device you are
communicating with). Talker ID is not displayed if you are logged in using the Remote location
and Cisco IPICS is using an RMS, or if your network or system cannot obtain this information.
12 Name of the selector to which this channel is assigned in the Cisco IPICS Administration Console.
13 Current status of the channel. Applies only to Applies only to P25 channels that are in EndtoEnd
P25 mode. The status can include “Idle,” “Receiving,” “Transmitting,” “Unknown,” and various
system messages.
14 Indicates that this device is a P25 channel.
15 Status indicator—Applies only to Applies only to P25 channels that are in EndtoEnd P25 mode.
The icon and text that indicate status information about the channel. Icons can appear as follows:
•
Green—Indicates that the channel can communicate with the Cisco ISSI Gateway. In this case,
channel controls work as expected.
•
Red—Indicates that the channel cannot communicate with the Cisco ISSI Gateway. In this
case, channel controls do not work for the channel, but it still may be able to transmit and
receive audio.
VTG Details Tab
The VTG Details tab provides features that allow you to manage VTGs. It is available only for users with
the Cisco IPICS Dispatcher role or All roles.
This tab appears when you take any of these actions:
•
Click the VTG Details button
•
Double-click a VTG name in the VTGs tab in the Items Tabs area
•
Highlight a VTG in the VTGs tab and then click the Details button at the bottom of the VTGs tab
(requires a Cisco IPICS Dispatch Console Platinum user license)
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Figure 3-27 illustrates the VTG Details tab. The VTG name that appears on the tab is configured in the
Cisco IPICS Administration Console or Cisco IPICS Dispatch Console.
Figure 3-27
1
VTG Details Tab
Tab name—shows the name of the VTG as it is configured in the Cisco IPICS Administration
Console.
Click the X to exit the tab.
2
Close button—Click to exit the VTG Details tab.
3
Notify button—Click to initiate the notification action that is configured for the VTG in the Cisco
IPICS Administration Console. The notification action affects the users that you choose in the
Resource List (see row 12 in this table). A pop-up window confirms the action. Click OK to exit
the pop-up window.
4
Deactivate button (available only when a VTG is activated)—Click to deactivate a VTG. When a
VTG is deactivated, this button appears as Activate. Click the Activate button to activate the VTG.
When you activate a VTG, Cisco IPICS commits global resources, such as a multicast address and
any necessary dial-in peers, so that the participants in the VTG can communicate with each other.
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5
Save button—Click to save changes that you make in the Title or Description fields, or to the Allow
Latch, Listen Only, Enable VAD, or RX Mute during PTT settings.
6
Dial button—Click to initiate the dial-out action that is configured for the VTG in the Cisco IPICS
Administration Console. The dial-out action affects the users that you choose in the Resource List
(see row 12 in this table). A pop-up window confirms the action. Click OK to exit the pop-up
window.
7
Event log message area—Displays log messages that are related to this resource. The icon
indicates the severity of the message. Click the icon or message to see the event log. For related
information, see the “Event Log Window” section on page 3-128.
8
RX Mute during PTT drop-down list—Provides the following options for muting incoming traffic
when you user the PTT button for this VTG:
9
•
VTG—Mutes incoming traffic on this VTG only
•
All—Mutes incoming traffic on all resources in the Cisco IPICS Dispatch Console
•
None—Incoming traffic is not muted for this VTG or any other resource
Allow Latch selector—Use to enable or disable latch functionality for the VTG.
Allow Latch is disabled by default. An X
indicates that Allow Latch is enabled.
10 Listen Only selector—Use to control whether users can use the PTT button for this VTG. When
option is selected, users cannot use the PTT button for this VTG so then can hear, but not transmit,
audio.
Listen Only is disabled by default. An X
indicates that Listen Only is enabled.
11 Enable VAD selector—Use to enable or disable Voice Activity Detection (VAD) for the VTG. VAD
can be useful when a user latches a resource and that resource sends unintended audio.
VAD is disabled by default. An X
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12 VTG Resources list—By default, displays a list of all resources in the VTG. You can display
resources only of a specified type in this list by using the Filter buttons, as described in row 13 of
this table.
The VTG Resources list includes the following columns. You can resize any column by dragging
a border next to its name.
•
The first column identifies includes a check box for each resource. It also identifies the
resource type with the following icons:
–
—Channel
–
—Cisco IPICS user
–
—VTG
–
—Radio
To select a a resource as the target of a dial-out or notification action, check its check box.
Click a resource again to deselect it. To select or deselect all resources, click the check box at
the top of this column.
•
The Name column (or User column when you filter by users) lists the name of each resource
•
The Status column shows the status of each resource:
–
–
—For a user, indicates that the user is enabled in the Cisco IPICS
Administration Console. For other resource types, indicates that system resources have
been allocated to allow them to participate in audio communications.
—Indicates that a resource is activating.
–
—For a user, indicates that the user is disabled in the Cisco IPICS
Administration Console. For other resource types, indicates that system resources have
not been allocated to allow them to participate in audio communications.
–
—Indicates that a channel or radio is disabled in the Cisco IPICS
Administration Console. In this case the Cisco IPICS Dispatch Console cannot connect to
the resource.
–
—Appears if the resource experiences an error.
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13 Filter buttons for the VTG Resources list:
•
Clear Filter button
—Click to display all resources in the VTG
•
Filter by Channels button
•
Filter by Users button
—Click to display Cisco IPICS users only
•
Filter by VTGs button
—Click to display VTGs only
•
Filter by Radios button
—Click to display radios only
—Click to display channels only
When you filter the VTG Resources list, the following buttons appear:
•
Remove
—To remove one or more resources from the VTG, select each resource by
checking its check box in the VTG Resources list, then click the Remove button.
•
Add
—To add a resource of the type that you are viewing to the VTG, click the Add
button, then enter information in the pop-up window. For detailed instructions, see the
“Adding a Resource to an Incident or VTG” section on page 3-71.
Note
To prevent an audio feedback loop, do not include a user in a VTG if that user has powered
on a channel that also is included in the VTG.
14 Description field—Displays a description of the VTG, To change the description, edit this field,
then click the Save button.
15 Title field—Displays the name of the VTG, To change the name, edit this field, then click the Save
button. A VTG name include up to 40 characters.
16 VTG state indicator. This examples shows an activated VTG. The VTG state indicator for an
inactive VTG appears as
.
Incident Details Tab
The Incident Details tab provides features for monitoring and managing incidents. It appears when you
take any of these actions:
•
Click the Incident Details button
for a powered-on incident in the View area
•
Double-click an incident name in the Incidents tab in the Items Tabs area
•
Highlight an incident in the Incidents tab and then click the Details button at the bottom of the
Incidents tab
•
Click the Incident icon
for a powered-on channel, radio, or VTG, then double-click an incident
in the incident list that appears
The Incident Details tab also lets you activate an incident VTG, which enables the participants in an
incident to communicate with each other. An incident VTG is a convenient way to quickly establish
communication between incident participants. It is not a standard Cisco IPICS VTG and does not appear
as a VTG in the Items Tabs area or in the Cisco IPICS Administration Console.
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Note
•
A user with a Cisco IPICS Dispatch Console Platinum user license and the Cisco IPICS Dispatcher
role or All role can access the Incident Details tab for any incident by clicking the incident name in
the Incident tab. For more information, see the “Incidents Tab” section on page 3-94.
•
A user with the Cisco IPICS Dispatcher role or All role can use all features in the Incident Details
tab. Other users can add journals, images, and videos only.
Figure 3-28 illustrates the Incident Details tab. The incident name that appears on the tab is the name
that is in the Cisco IPICS Dispatch Console.
Figure 3-28
1
Incident Details Tab
Tab name—Shows the name of the incident and its unique, system-assigned numeric identifier.
Click the X to exit the tab.
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2
Close button—Click to exit the Incident Details tab.
3
Add button—Click to add the text that you enter in the Journal Entry field (which appears to the
left of this button) to the incident.
4
Delete Incident button—Deactivates the incident and removes it from the Cisco IPICS Dispatch
Console.
Note
5
The Cisco IPICS server archives deactivated incidents. For more information, see the
“Downloading Archived Incidents” and the “Deleting Archived Incidents” sections in
Cisco IPICS Server Administration Guide.
Deactivate button (available only when an incident VTG is activated)—Click to deactivate an
incident VTG. When an incident VTG is deactivated, this button appears as Activate. Click the
Activate button to activate the incident VTG.
Participants in an incident cannot communicate with each other unless its incident VTG is
activated. For more information, see the “Understanding Incidents” section on page 1-6.
6
Save button—Click to saves changes that you make in Title or Description fields, or to the Allow
Latch, Listen Only, Enable VAD, or RX Mute during PTT settings.
7
Event log message area—Displays log messages that are related to this resource. The icon
indicates the severity of the message. Click the icon or message to see the event log. For related
information, see the “Event Log Window” section on page 3-128.
8
RX Mute during PTT drop-down list—Provides the following options for muting incoming traffic
when you use the PTT button for this incident VTG:
9
•
VTG—Mutes incoming traffic on the VTG for this incident
•
All—Mutes incoming traffic on all resources in the Cisco IPICS Dispatch Console
•
None—Incoming traffic is not muted for this incident VTG or any other resource
Allow Latch selector—Use to enable or disable latch functionality for the incident VTG.
Allow Latch is disabled by default. An X
indicates that Allow Latch is enabled.
10 Listen Only selector—Use to control whether users can use the PTT button for this incident VTG.
When option is selected, users cannot use the PTT button for this incident VTG so then can hear,
but not transmit, audio.
Listen Only is disabled by default. An X
indicates that Listen Only is enabled.
11 Enable VAD selector—Use to enable or disable Voice Activity Detection (VAD) for the incident
VTG. VAD can be useful when a user latches a resource and that resource sends unintended audio.
VAD is disabled by default. An X
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12 Incident Resources list—By default, displays a list of all resources in the incident. You can display
resources only of a specified type in this list by using the Filter buttons, as described in row 13 of
this table.
This list includes the following columns. You can resize any column by dragging a border next to
its name.
•
The first column includes a check box for each resource. It also identifies the resource type
with the following icons:
–
—Channel
–
—Cisco IPICS user
–
—VTG
–
—Radio
–
—Image
–
—Video
–
—Cisco Video Surveillance Manager (VSM) Camera
To select a a resource as the target of a dial-out or notification action, check its check box.
Click a check box again to deselect it. To select or deselect all resources, click the check box
at the top of this column.
To view an image, video clip, or the live or recorded video from a camera, double-click its
name or icon. For more information, see the “Viewing an Image or Video in an Incident”
section on page 3-88.
•
The Name column lists the name of each resource.
•
The User Name column shows the Cisco IPICS user name for users.
•
The Secure column indicates whether an channel or radio is configured as secure in the Cisco
IPICS Administration Console.
•
For images and video clips, the Description column shows the description that was entered for
the item when it was uploaded to the incident. For video from a VSM camera, the Description
column shows the description that was configured for the camera when it was added to Cisco
IPICS.
•
The Status column shows the status of channels, users, VTGs, and radios as follows:
–
–
—For a user, indicates that the user is enabled in the Cisco IPICS
Administration Console. For other resource types, indicates that system resources have
been allocated to allow them to participate in audio communications.
—Indicates that a resource is activating.
–
—For a user, indicates that the user is disabled in the Cisco IPICS
Administration Console. For other resource types, indicates that system resources have
not been allocated to allow them to participate in audio communications.
–
—Indicates that a channel or radio is disabled in the Cisco IPICS
Administration Console. In this case the Cisco IPICS Dispatch Console cannot connect to
the resource.
–
—Appears if the resource experiences an error.
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13 Filter buttons for the Incident Resources list:
•
Clear Filter button
—Click to display all resources in the VTG
•
Filter by Channels button
•
Filter by Users button
—Click to display Cisco IPICS users only
•
Filter by VTGs button
—Click to display VTGs only
•
Filter by Radios button
—Click to display radios only
•
Filter by Images button
—Click to display images only
•
Filter by Videos button
—Click to display videos clips only
—Click to display channels only
•
•
Filter by Cameras button
only
—Click to display live or recorded video from VSM cameras
When you filter the Incident Resources list, the following buttons appear:
•
Remove
—To remove one or more resources from the incident, select each resource
by checking its check box in the Incident Resources list, then click the Remove button.
•
Add
—To add a resource of the type that you are viewing to the incident, click the Add
button, then enter information in the pop-up window. For detailed instructions, see the
“Adding a Resource to an Incident or VTG” section on page 3-71.
Note
To prevent an audio feedback loop, do not include a user in an incident if that user has
powered on a channel that also is included in the incident.
14 Journal Entry field—Make a journal entry for the incident. A journal entry is a brief message that
other users in this incident can see. To add the journal entry to the incident, click the Add button
to the right of this field
15 Journal list—Displays the journal entries that users have added to this incident. Each journal entry
includes this information:
•
Time—Date and time that the journal entry was added.
•
Activity—Text of the journal entry.
•
User—Identifies the Cisco IPICS user who made the journal entry. The format is lastname,
firstname (Cisco IPICS user ID).
16 Description field—Displays a description of the incident, To change the description, edit this field,
then click the Save button.
17 Title field—Displays the name of the incident. To change the name, edit this field, then click the
Save button. The name can include up to 40 characters.
18 Incident VTG state indicator—This example shows an activated incident VTG. The incident state
indicator for an inactive incident VTG appears as
.
Participants in an incident cannot communicate with each other unless its incident VTG is
activated. For more information, see the “Understanding Incidents” section on page 1-6.
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Policy Execution Status Tab
The Policy Execution Status tab displays information about policies that have executed during your
current Cisco IPICS Dispatch Console session.
A user with the Cisco IPICS Dispatcher role or All role can see information about all policies. Other
users can see information only about policies with which they are associated.
By default, the Policy Execution Status tab displays a collapsed view of each policy, which shows the
policy name and its status (“SUCCESSFUL” if it executed successfully or “FAILED” if it did not) and
the date and time that the policy executed. You can expand any policy to see also the actions that it
performed status of each action.
To display the Policy Execution Status tab, choose View > Policy Execution Status.
To close the tab, click the X next to the tab name.
Figure 3-29 illustrates the Policy Execution Status tab. This example shows one collapsed policy and one
expanded policy.
Figure 3-29
Policy Execution Status Tab
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1
Name of the tab.
Click the X to exit the tab.
2
Expand Policy button—Click to display an expanded view of a policy.
3
Collapse Policy button—Click to collapse an expanded view of a policy.
Quick Patch History Tab
The Quick Patch History tab displays information about patches that you made from the All Talk and
Patch Controls area to create an audio conference among selected resources during your current Cisco
IPICS Dispatch Console session.
This tab provides the following information. You can change the alphabetical or chronological order in
patch information appears by clicking on any column heading in the tab.
•
Patch Name—Name of the patch
•
Participants—Names of channels in the patch
•
Status—Initializing, Created, Deleted, Failed to create
•
Secure/Unsecure Mixed—”False” means that the patch contains a mixture of secure and unsecure
channels or all unsecure channels; “True” means that the patch contains only secure channels.
•
Initiated—Date and time that the patch was started
•
Created—Date and time that the patch initiation completed and the patch became available for use
•
Deleted—Date and time that the patch was deleted
•
Duration—Time that the patch was active
•
Failure Reason—Reason that patch could not be created.
To display the Quick Patch History tab, choose View > Quick Patch History.
To close the tab, click the X next to the tab name.
Figure 3-30 illustrates the Quick Patch History tab.
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Figure 3-30
1
Quick Patch History Tab
Name of the tab.
Click the X to exit the tab.
2
List of patches.
3
Path history item count.
Dialer Call History Tab
The Dialer Call History tab displays information about incoming calls to and outgoing calls from the
IDC dialer during your current Cisco IPICS Dispatch Console session.
This tab provides the following information. You can change the alphabetical, numerical, or
chronological order in which the call history appears by clicking on any column heading in the tab.
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•
Id—Identifier of the call.
•
Line—IDC dialer line on which the all was placed or received.
•
Direction—Direction of the call (Incoming or Outgoing)
•
Number—For incoming calls, the number from which the call was placed. For outgoing calls, the
number that was dialed.
•
Alias—The alias that is configured for the corresponding number in Cisco Unified Communications
Manager. If an alias is not configured, shows the number
•
Status—Status of the all, such as Ringing, Connected, or Ended.
•
Initiated—Date and time that the call was initiated
•
Connected—Date and time that the call was connected
•
Terminated—Date and time that the call was terminated
•
Duration—Duration of the cal
To display the Dialer Call History tab, choose View > Dialer History.
To close the tab, click the X next to the tab name.
Figure 3-31 illustrates the Quick Patch History tab.
Figure 3-31
1
Dialer Call History Tab
Name of the tab.
Click the X to exit the tab.
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List of calls.
3
Call history item count.
Settings Tab
The Settings tab provide options for configuring several Cisco IPICS Dispatch Console functions. These
options include:
•
Themes—Defines whether the Cisco IPICS Dispatch Console user interface appears in the light or
dark color theme
•
Audio connections—Provides options for assigning audio devices to groups, which can then be used
by resources
•
Network settings—Lets you choose a network interface card (NIC) on which the Cisco IPICS
Dispatch Console sends and receives audio, if your client PC has more than one NIC
•
Key assignments—Let you assign PTT functions to hotkeys
•
Dialer-Channel Audio—Controls the behavior of audio from a resource or from an active IDC dialer
line when your are connected to a call via the IDC dialer
•
Miscellaneous—Provides options that affect various items
To display the Settings tab, choose View > Settings.
To close the tab, click the X next to the tab name.
Figure 3-32 illustrates the Settings tab. This example shows the Themes options, which appear by default
when you choose this tab.
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Figure 3-32
1
Settings Tab
Tab name.
Click the X to exit the tab.
2
Themes selector (shown selected)—Click to display the themes options.
For detailed information, see the “Settings Tab—Themes Options” section on page 3-65.
3
Audio Connections selector—Click to display the audio connections options.
For detailed information, see the “Settings Tab—Audio Connections Options” section on
page 3-65.
4
Network Settings selector—Click to display the network settings options.
For detailed information, see the “Settings Tab—Network Settings Options” section on page 3-67.
5
Key Assignments selector—Click to display the key assignment options.
For detailed information, see the “Settings Tab—Key Assignments Options” section on page 3-68.
6
Dialer-Channel Audio selector—Click to display the dialer-channel audio options.
For detailed information, see the “Settings Tab—Dialer-Channel Audio Options” section on
page 3-69.
7
Miscellaneous selector—Click to display the miscellaneous options.
For detailed information, see the “Settings Tab—Miscellaneous Options” section on page 3-71.
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Settings Tab—Themes Options
The themes options in the Settings tab let you designate whether the Cisco IPICS Dispatch Console user
interface appears in the light or dark color theme.
Figure 3-33 illustrates the themes options in the Settings tab.
Figure 3-33
Settings Tab—Themes Options
1
Dark radio button—Click to display the Cisco IPICS Dispatch Console user interface in the dark
color theme.
2
Light radio button—Click to display the Cisco IPICS Dispatch Console user interface in the light
color theme.
Settings Tab—Audio Connections Options
The audio connections options in the Settings tab lets you assign the audio input devices (typically
headsets and speakers) on your PC to up to four groups, called SELECTED, UNSELECTED1,
UNSELECTED2, and UNSELECTED3. Then, after you use the Audio Selection button for any channel,
incident, radio, or VTG to choose a group, audio that that resource receives plays on each device that is
assigned to the group.
For information about the Audio Selection button for a resource, see these sections:
•
Powered-On Channels, page 3-8
•
Powered-On Radios, page 3-15
•
Powered-On VTGs, page 3-17
•
Powered-On Incidents, page 3-19
•
Powered-On Resource Controls, page 3-125
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•
Powered-On P25 Channels, page 3-10
Figure 3-34 illustrates the audio connections options in the Settings tab.
Figure 3-34
1
Settings Tab—Audio Connections Options
List of speakers that are enabled on your PC. The device name is populated automatically.
Each speaker includes device group assignments options. Check a check box to assign a speaker
to one or more groups. Device group assignments options appear in the following columns. You
can change the width of any column by dragging the vertical line that appears next to the column
name.
2
•
Device (display only and populated automatically)—Description of the device
•
SELECTED—Check to assign the device to the SELECTED group
•
UNSELECTED1—Check to assign the device to the UNSELECTED1 group
•
UNSELECTED2—Check to assign the device to the UNSELECTED2 group
•
UNSELECTED3—Check to assign the device to the UNSELECTED3 group
List of microphones that are enabled on your PC. The device name is populated automatically. You
can change the width of a column in this list by dragging the vertical line that appears next to the
column name.
You can assign a microphone to the SELECTED device group by checking the check box in its
SELECTED column.
3
Save audio device changes button—Click to update the Cisco IPICS Dispatch Console with
changes that you make in the Audio Connections area, then click OK in the pop-up window to
confirm. These changes remain in effect when you exit the Cisco IPICS Dispatch Console.
Example
Consider a Cisco IPICS Dispatch Console system that is set up as follows:
•
These audio output devices are configured on the client PC:
– Headset
– Headset left speaker
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– Overhead speaker
•
The Cisco IPICS Dispatch Console has three channels, called Channel 1, Channel 2, and Channel 3,
and you want audio that these channels receive to play as follows:
– Channel 1—Headset
– Channel 2—Headset left speaker
– Channel 3—Headset left speaker and overhead speaker
To enable audio to play in this way, you could make the following configurations in the Cisco IPICS
Dispatch Console:
•
Audio connections configurations—In the Audio Connections area makes these assignments:
– Headset—Assigned to the SELECTED group
– Headset left speaker—Assigned to the UNSELECTED1 group and the UNSELECTED2 group
– Overhead speaker—Assigned to the UNSELECTED2 group
•
Channel 1 configuration—Use the Audio Selection button to choose the Sel group. This setting
sends audio from Channel 1 to the SELECTED group, which causes that audio to play on the
headset.
•
Channel 2 configuration—Use the Audio Selection button to choose the U1 group. This setting
sends audio from Channel 2 to the UNSELECTED1 group, which causes that audio to play on the
headset left speaker.
•
Channel 3 configuration—Use the Audio Selection button to choose the U2 group. This setting
sends audio from Channel 3 to the UNSELECTED2 group, which causes that audio to play on the
headset left speaker and the overhead speaker.
Settings Tab—Network Settings Options
The network settings options in the Settings tab lets you choose the NIC on which the Cisco IPICS
Dispatch Console sends and receives audio, if your client PC has more than one NIC.
If you change the network card on this tab, the change takes effect when you restart the Cisco IPICS
Dispatch Console. The change affects all users who use the Cisco IPICS Dispatch Console on this PC.
If you are using a VPN, choose the VPN device from the list. If you do not, you will not receive audio
in the Cisco IPICS Dispatch Console.
Figure 3-36 illustrates the network settings options in the Settings tab.
Figure 3-35
1
Settings Tab—Network Settings Options
Available Network Cards drop-down list—Click to display a list of network cards that are installed
on the client PC. You can choose any network card from the list by clicking that card.
Any change you make takes effect when you restart the Cisco IPICS Dispatch Console.
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Save network settings button—If you choose a new network card, click to restart the Cisco IPICS
Dispatch Console so that your change takes effect. The system prompts you to restart. Click Yes
to restart or click No to cancel.
Settings Tab—Key Assignments Options
The key assignments options in the Settings tab lets you configure hot keys for any resource PTT
function and for the All Talk button in your Cisco IPICS Dispatch Console. You can configure hot keys
on a keyboard or on another input device such as a game controller, foot pedal, or joystick.
Hot keys that you configure in this tab work any time the Cisco IPICS Dispatch Console is running on
your client PC, even if another window or application is in focus.
Before you can configure key assignment options, the Allow Complex Key Settings option must be
enabled for you in the Cisco IPICS Management Console.
Figure 3-36 illustrates the key assignments options in the Settings tab.
Figure 3-36
Settings Tab—Key Assignments Options
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Resource list—List each item for which you can create a PTT hotkey. The All Talk item indicates
the Cisco IPICS Dispatch Console All Talk button. Other items are resources in Cisco IPICS
Dispatch Console.
2
Key Assignment fields—Enter the hot key to be used on a keyboard to engage PTT for the
corresponding resource. Valid hot keys are:
•
Single letters E through Z
•
Left Shift + any character
•
Right Shift + any character
•
Left Ctrl + any character
•
Right Ctrl + any character
•
Left Alt + any character
•
Right Alt + any character
•
Any combination of right and left Shift, Ctrl, Alt + any character
3
Other Devices Assignment fields—Enter the control hot key to be used on a device such as a game
controller, pedal, or joystick to engage PTT for the corresponding resource.
4
Assign/Unassign buttons—Click to configure the key or key combination that you enter in an
assignment field as the hot key for the corresponding item.
After you click an Assign button, it changes to Unassign. Click an Unassign button to remove the
corresponding hot key assignment and clear the corresponding Key field.
Example
Assume that you want to configure your Cisco IPICS Dispatch Console so that pressing Left Shift + A
operates the PTT function for a channel called Police, and pressing L operates the PTT function for a
channel called Fire. To do so, on the Key Assignments tab, take these actions:
•
Locate the Police item in the Resource list, click the Key field to the right of the Police item, press
Left Shift + A, then click the Assign button to the right of this Key field.
•
Locate the Fire item in the Resource list, click the Key field to the right of the Police item, press L,
then click the Assign button to the right of this Key field.
Now, pressing Left Shift + A is equivalent to clicking in the PTT area for the Police channel, and
pressing L is equivalent to clicking in the PTT area for the fire channel.
Settings Tab—Dialer-Channel Audio Options
The dialer-channel audio options in the Settings tab lets you control the behavior of audio from a
resource or from an active IDC dialer line when your are connected to a telephone call via the IDC dialer.
Figure 3-37 illustrates the dialer-channel audio options in the Settings tab.
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Figure 3-37
1
2
Settings Tab—Dialer-Channel Audio Options
Separation mode radio buttons. The following options designate how the system handles audio
when you are on a call via the IDC dialer. When the call disconnects, audio returns to its normal
setting.
•
Shift channel’s device group to another device group—Causes the Cisco IPICS Dispatch
Console to attempt to send audio from a resource to the next device group in which at least one
audio device is selected. If no such device group exists, volume from the resource is decreased
to the value that is designated by the attenuation sliders. (See the “Settings Tab—Audio
Connections Options” section on page 3-65 for information about configuring device groups.)
•
Attenuate Channel Volume—Changes the volume of audio for a resource to the value that is
designated by the attenuation sliders.
•
Attenuate Dialer Volume—Changes the volume of audio for an active line in the Dial Pad and
Channel Patch Area to the value that is designated by the attenuation sliders.
Volume attenuation level controls. Slide the Left or Right volume attenuation sliders up and down
to designate the volume of audio from a resource or from an IDC dialer line. The system uses this
volume if you choose to attenuate channel volume or dialer volume (see row 1 in this table).
The slider values are always synchronized, as indicated by the locked icon
slider moves the other one in the same way.
3
Set button—Click to configure left and right volume attenuation to the values that are designated
by the current volume attenuation slider settings.
4
Reset button—Click to move the volume attenuation sliders to the settings that were last saved in
the current Cisco IPICS Dispatch Console session, or to their original settings if you have not set
changes in the current session.
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Settings Tab—Miscellaneous Options
The miscellaneous options in the Settings tab lets you configure various system items.
Figure 3-38 illustrates the miscellaneous options in the Settings tab.
Figure 3-38
Settings Tab—Miscellaneous Options
1
Show Rx Times check box—Check this check box to include the Audio Received time stamp in
the display of a powered-on resource in the Regions list. (For more information, see the “Regions
List” section on page 3-124.)
2
Keep on Top check box—Check this check box to cause the Cisco IPICS Dispatch Console to
always appear as the top window on a client PC. To see another window when this option is
enabled, minimize the Cisco IPICS Dispatch Console.
3
Do not Show License Message check box—Check this check box to prevent the Warning dialog
box from appearing when you log in to the Cisco IPICS Dispatch Console with Silver license
privileges. (For information about the Warning dialog box, see Step 8 in the “Starting the Cisco
IPICS Dispatch Console” section on page 1-2.
4
Records per Page field—Enter the maximum number of VTGs, incidents, policies, or active user
that appear on each page in the tabs in the Details List. Valid values are 1 through 25. The default
value is 25.
5
Server Address field—(Display only) Displays the IP address of the Cisco IPICS server that the
Cisco IPICS Dispatch Console is connected to, if the Cisco IPICS Dispatch Console is in on-line
mode.
The icon to the right of this field appears green when the Cisco IPICS Dispatch Console is in
on-line mode. It appears red when the Cisco IPICS Dispatch Console is in off-line mode.
6
Cross Mute Group information—(Display only) If you joined a cross mute-group when you logged
in to the Cisco IPICS Dispatch Console, displays the name of the group and whether its volume is
configured to be muted or attenuated. Does not appear if you did not join a cross-mute group.
Adding a Resource to an Incident or VTG
When you click the Add button after filtering incident resources in the Incident Details tab or VTG
Details tab, a pop-up window appears. Use these pop-up windows to add resources to an incident or
VTG.
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The following section describe how to add resources to an incident or VTG:
•
Adding a Channel, page 3-72
•
Adding a User, page 3-73
•
Adding a VTG, page 3-75
•
Adding a Radio, page 3-76
•
Adding an Image, page 3-78
•
Adding Video, page 3-79
•
Adding a Camera, page 3-81
•
Uploading Images, page 3-85
•
Uploading Video, page 3-86
Adding a Channel
Figure 3-39 illustrates the Add a Channel pop-up window, which appears when you choose to add a
channel to an incident or a VTG.
Figure 3-39
Add a Channel Pop-Up Window
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Locate Channels area—To display specific channels, enter the channel name or the first few
characters of the name in the Name field, then click Find. The channel or channels that match the
information that you enter appear in the Channels area.
2
Display control buttons—If the Channels area does not have enough room to display all available
channels, use the following buttons to navigate through the channel display pages:
3
•
—Click to display the first page of channels
•
—Click to display the previous page of channels
•
—Click to display the next page of channels
•
—Click to display the last page of channels
Channels area—By default, displays all channels that are configured in the Cisco IPICS
Administration Console. If you specify information and click the Find button in the Locate
Channels area, this list displays only channels that match the find criteria. A checked check box
appears next to a channel that is already added to the incident or VTG.
For each channel, this area displays its name, whether it is secure, and a brief description.
You can resize any column by dragging a border next to its name.
To add one or more channels to an incident or VTG, choose each channel that you want by
checking its check box, then click OK. To quickly choose all channels that are displayed to an
incident or VTG, click the Select All check box that appears at the left of the column headings row.
You cannot add both secure and unsecure channels to the same incident or VTG.
4
Cancel button—Click to exit the Add a Channel pop-up window without adding a channel to the
incident or VTG.
5
OK button—Click to add the selected channels to the incident or VTG.
Adding a User
Figure 3-40 illustrates the Add a User pop-up window, which appears when you choose to add a user to
an incident or a VTG.
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Figure 3-40
1
Add a User Pop-Up Window
Locate User area—To display specific users, enter the name or the first few characters of the name
in any or all of following fields, then click Find:
•
User Name—Cisco IPICS user name of the user
•
First Name—First name of the user as configured in the Cisco IPICS Administration Console
•
Last Name—Last name of the user as configured in the Cisco IPICS Administration Console
The user or users that match the information that you enter appear in the Users area.
2
Display control buttons—If the Users area does not have enough room to display all available
users, use the following buttons to navigate through the user display pages:
•
—Click to display the first page of users
•
—Click to display the previous page of users
•
—Click to display the next page of users
•
—Click to display the last page of users
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Users area—By default, displays all users that are configured in the Cisco IPICS Administration
Console. If you specify information and click the Find button in the Locate Users area, this list
displays only users that match the find criteria. A checked check box appears next to a user that is
already added to the incident or VTG.
For each user, this area displays the following:
•
Name—First and last name as configured in the Cisco IPICS Adminstration Console
•
Description—Description as configured in the Cisco IPICS Adminstration Console
•
User Name—Cisco IPICS user name as configured in the Cisco IPICS Adminstration Console
You can resize any column by dragging a border next to its name
To add one or more users to an incident or VTG, choose each user that you want by checking its
check box, then click OK. To quickly add all users that are displayed to an incident or VTG, click
the Select All check box that appears at the left of the column headings row.
4
Cancel button—Click to exit the Add a User pop-up window without adding a user to the incident
or VTG.
5
OK button—Click to add the selected users to the incident or VTG.
Adding a VTG
Figure 3-41 illustrates the Add a VTG pop-up window, which appears when you choose to add a VTG
to an incident or to another VTG.
Figure 3-41
Add a VTG Pop-Up Window
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Locate VTG area—To display specific VTGs, enter the VTG name or the first few characters of
the name in the VTG Name field, then click Find. The VTG or VTGs that match the information
that you enter appear in the VTGs area.
2
Display control buttons—If the VTGs area does not have enough room to display all available
VTGs, use the following buttons to navigate through the VTG display pages:
3
•
—Click to display the first page of VTGs
•
—Click to display the previous page of VTGs
•
—Click to display the next page of VTGs
•
—Click to display the last page of VTGs
VTGs area—By default, displays all VTGs that are configured in the Cisco IPICS Administration
Console. If you specify information and click the Find button in the Locate VTGs area, this list
displays only VTGs that match the find criteria. A checked check box appears next to a VTG that
is already added to the incident or VTG.
For each VTG, this area displays its name and description.
You can resize any column by dragging a border next to its name
To add one or more VTGs to an incident or VTG, choose each VTG that you want by checking its
check box, then click OK. To quickly add all VTGs that are displayed to an incident or VTG, click
the Select All check box that appears at the left of the column headings row.
4
Cancel button—Click to exit the Add a VTG pop-up window without adding a VTG to the incident
or VTG.
5
OK button—Click to add the selected VTGs to the incident or VTG.
Adding a Radio
Figure 3-42 illustrates the Add a Radio pop-up window, which appears when you choose to add a radio
to an incident or a VTG.
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Figure 3-42
Add a Radio Pop-Up Window
1
Locate Radios area—To display specific radios, enter the radio name or the first few characters of
the name in the Name field, then click Find. The radio or radios that match the information that
you enter appear in the Radios area.
2
Display control buttons—If the Radios area does not have enough room to display all available
radios, use the following buttons to navigate through the radio display pages:
3
•
—Click to display the first page of radios
•
—Click to display the previous page of radios
•
—Click to display the next page of radios
•
—Click to display the last page of radios
Radio area—By default, displays all radios that are configured in the Cisco IPICS Administration
Console. If you specify information and click the Find button in the Locate Radios area, this list
displays only radios that match the find criteria. A checked check box appears next to a radio that
is already added to the incident or VTG.
For each radio, this area displays its name, whether it is secure, whether it is pooled, and its type.
You can resize any column by dragging a border next to its name
To add one or more radios to an incident or VTG, choose each radio that you want by checking its
check box, then click OK. To quickly add all radios that are displayed to an incident or VTG, click
the Select All check box that appears at the left of the column headings row.
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Cancel button—Click to exit the Add a Radio pop-up window without adding a radio to the
incident or VTG.
5
OK button—Click to add the selected radios to the incident or VTG.
Adding an Image
Figure 3-43 illustrates the Add Image pop-up window, which appears when you choose to add an image
to an incident. This window lets you add an image that you or another user has already uploaded to the
Cisco IPICS server and that is associated with your Cisco IPICS ops view.
For information about uploading an image to the Cisco IPICS server, see the “Uploading Images” section
on page 3-85.
For information about viewing an image, see the “Viewing an Image or Video in an Incident” section on
page 3-88.
Figure 3-43
1
Add Image Pop-up Window
Locate Image area—To display specific images, enter the image name or the first few characters
of the name in the Name field, then click Find. The image or images that match the information
that you enter appear in the Images area.
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3
Display control buttons—If the Images area does not have enough room to display all available
images, use the following buttons to navigate through the image display pages:
•
—Click to display the first page of images
•
—Click to display the previous page of images
•
—Click to display the next page of images
•
—Click to display the last page of images
Image area—By default, displays the name, description, and URI of all images that are configured
in the Cisco IPICS Administration Console and that are associated with your Cisco IPICS ops
view. If you specify information and click the Find button in the Locate Images area, this list
displays only images that match the find criteria. A checked check box appears next to an image
that is already added to the incident.
You can resize any column by dragging a border next to its name
To add one or more images to an incident, choose each image that you want by checking its check
box, then click OK. To quickly add all images that are displayed to an incident, click the Select
All check box that appears at the left of the column headings row.
4
Cancel button—Click to exit the Add an Image pop-up window without adding an image to the
incident.
5
OK button—Click to add the selected images to the incident.
6
Upload button—Click to display the Upload an Image pop-up window, which allows you to upload
an image to the Cisco IPICS server. For detailed information about the upload function, see the
“Uploading Images” section on page 3-85.
Adding Video
Figure 3-44 illustrates the Add Video pop-up window, which appears when you choose to add video to
an incident. This window lets you add a video that you or another user has already uploaded to the Cisco
IPICS server and that is associated with your Cisco IPICS ops view.
A video can be a file that includes a video clip, the URL of a video clip, or the URL of live streaming
video.
For information about uploading a video to the Cisco IPICS server, see the “Uploading Video” section
on page 3-86.
For information about viewing an image, see the “Viewing an Image or Video in an Incident” section on
page 3-88.
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Figure 3-44
Add Video Pop-up Window
1
Locate Video area—To display specific videos, enter the video name or the first few characters of
the name in the Name field, then click Find. The video or videos that match the information that
you enter appear in the Videos area.
2
Display control buttons—If the Videos area does not have enough room to display all available
videos, use the following buttons to navigate through the video display pages:
•
—Click to display the first page of videos
•
—Click to display the previous page of videos
•
—Click to display the next page of videos
•
—Click to display the last page of videos
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Video area—By default, displays the name, description, and URI of all videos that are configured
in the Cisco IPICS Administration Console and that are associated with your Cisco IPICS ops
view. If you specify information and click the Find button in the Locate Videos area, this list
displays only videos that match the find criteria. A checked check box appears next to a video that
is already added to the incident.
To add one or more videos to an incident, choose each video that you want by checking its check
box, then click OK. To quickly add all videos that are displayed to an incident, click the Select All
check box that appears at the left of the column headings row.
4
Cancel button—Click to exit the Add Video pop-up window without adding a video to the incident.
5
OK button—Click to add the selected videos to the incident.
6
Upload button—Click to display the Upload a Video pop-up window, which allows you to upload
a video to the Cisco IPICS server. For detailed information about the upload function, see the
“Uploading Video” section on page 3-86.
Adding a Camera
Figure 3-45 illustrates the Add Camera pop-up window, which appears when you choose to add a camera
to an incident. This window lets you add a VSM camera to an incident. After a camera is added, you can
view live or recorded video from it.
For information about viewing video from a camera, see the “Viewing an Image or Video in an Incident”
section on page 3-88.
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Figure 3-45
Add Camera Pop-up Window
1
Locate Camera area—To display specific cameras, enter the camera name or the first few
characters of the name in the Name field, then click Find. This field is case-sensitive. The camera
or cameras that match the information that you enter appear in the Cameras area.
2
Display control buttons—If the Cameras area does not have enough room to display all available
cameras, use the following buttons to navigate through the camera display pages:
•
—Click to display the first page of cameras
•
—Click to display the previous page of cameras
•
—Click to display the next page of cameras
•
—Click to display the last page of cameras
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3
Cameras area—By default, displays the name, associate time, and description of all cameras that
have been added to Cisco IPICS and that are associated with your Cisco IPICS ops view. If you
specify information and click the Find button in the Locate Videos area, this list displays only
cameras that match the find criteria. A checked check box appears next to a camera that is already
added to the incident.
The associate time is the date and time that archived video from the camera starts to play when you
view the video. By default, the associate time is the date and time that the incident was created.
The associate time is used to automatically seek to the relevant time period in the video stream
(provided that archiving it turned on for that camera, and the time period exists within the archive).
If the time period does not exist, the system seeks to the nearest available archive. You can modify
the date by entering a new date in the date field or clicking the calendar icon next to that field and
choosing a date. You can modify the time by entering a new time in 24-hour format, using the fields
for hours, minutes, and seconds.
To add one or more cameras to an incident, choose each camera that you want by checking its check
box, then click OK. To quickly add all cameras that are displayed to an incident, click the Select
All check box that appears at the left of the column headings row.
4
Cancel button—Click to exit the Add Camera pop-up window without adding a camera to the
incident.
5
OK button—Click to add the selected cameras to the incident.
6
New button—Click to display the Add VSOM Camera window, which lets you add new cameras
to Cisco IPICS. Use this window to obtain access to cameras that are not listed in the Add Camera
Pop-Up Window. For more information, see the “Add VSOM Camera Window” section on
page 3-83.
Add VSOM Camera Window
Figure 3-46 illustrates the Add VSOM Camera pop-up window, which appears when you click the New
button in the Add Camera pop-up window. This window lets you add VSM cameras, which are managed
by the Cisco Video Surveillance Operations Manager (VSOM) component of VSM, to Cisco IPICS.
After a camera is added to Cisco IPICS, it appears in the Add Camera pop-up window and can be added
to an incident from that window.
When you click the New button in the Add Camera pop-up window to display the Add VSOM window,
the Login - VSOM window appears if your VSOM login credentials are not the same as your Cisco
IPICS login credentials. If you see the Login - VSOM window, enter your VSOM user name in the User
Name field, enter your VSOM password in the Password field, and choose your LDAP domain for
VSOM from the LDAP drop-down list, if applicable. Then click OK to access the Add VSOM Camera
window. If you do not know your VSOM login information, contact your VSM administrator.
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Figure 3-46
Add VSOM Camera Window
1
VSOM list—List of VSOM servers that are configured in Cisco IPICS. CLick a server to select it.
2
Locations—Locations that are configured for the selected server in VSOM. Locations can be
arranged in a hierarchy and typically are used to identify the physical location of a camera, for
example, “Site 3, Building A, Fourth Floor, Room 23.” Click a location name to see a list of the
cameras that are in that location. Use the expand or collapse icons next to a location to see the next
level of locations in its hierarchy.
Note
The locations that appear hear are not the same as the Cisco IPICS locations, which are
multicast domains.
3
Locate Camera area—To display specific cameras, enter the camera name or the first few
characters of the name in the Name field, then click Find. The camera or cameras that match the
information that you enter appear in the Cameras area.
4
Display control buttons—If the Cameras area does not have enough room to display all available
cameras, use the following buttons to navigate through the camera display pages:
5
•
—Click to display the first page of cameras
•
—Click to display the previous page of cameras
•
—Click to display the next page of cameras
•
—Click to display the last page of cameras
OK button—Click to add the selected cameras to Cisco IPICS.
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6
Cameras area—By default, displays the name, description, and the VSOM status of all cameras
that are configured in the VSOM that you selected and that are in the location that you selected. If
you specify information and click the Find button in the Locate Videos area, this list displays only
cameras that match the find criteria. A checked check box appears next to a camera that is already
added to the incident.
To add one or more cameras to Cisco IPICS, choose each camera that you want by checking its
check box, then click OK. To quickly add all cameras that are displayed to Cisco IPICS, click the
Select All check box that appears at the left of the column headings row.
7
Cancel button—Click to exit the Add VSOM Camera pop-up window without adding a camera to
the incident.
8
Event log message area—Displays log messages that are related to this window. The icon indicates
the severity of the message. Click the icon or message to see the event log. For related information,
see the “Event Log Window” section on page 3-128.
Uploading Images
The Upload Image pop-up window appears when you choose to upload an image to the Cisco IPICS
server, as described in the “Adding an Image” section on page 3-78. This window lets you upload either
an image file or the URL of an image.
The system supports these image file types:
•
bmp
•
gif
•
jpeg
•
jpg
•
png
By default, an image file can be up to 20 MB in size. You can change this maximum size to a size of 1
through 2048 MB by updating the Maximum Video Size option in the Cisco IPICS Administration
Console Administration > Options > Client window.
After you upload an image, it becomes available to other incident participants that have the Cisco IPICS
ops view that you do.
Figure 3-47 illustrates the Upload Image pop-up window.
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Figure 3-47
Upload Image Pop-Up Window
1
Title field—Enter a brief name for the image (up to 30 characters). Users see this title in the list of
resources for an incident.
2
Description field—Enter a brief description of the image. Users see this description in the list of
resources for an incident.
3
Browse button—Click to display a pop-up window that you can use to locate the path and file name
of an image to upload.
4
Upload button—Click to upload the video clip or URL to the Cisco IPICS server.
In the pop-up window that confirms a successful upload, click OK.
5
Close button—Click to exit the Upload an Image pop-up window.
6
Location field—Enter the path and file name of an image file, or enter a URL of an image. For
information about supported file types, see Cisco IPICS Compatibility Matrix.
7
Location drop-down list—Choose File to upload an image file that resides on your client PC or an
accessible network PC, or choose Link to upload the URL of an image.
Uploading Video
The Upload Video pop-up window appears when you choose to upload a video to the Cisco IPICS server,
as described in the “Adding Video” section on page 3-79. This window lets you upload a video clip that
resides on your client PC or an accessible network PC, or the URL of a video stream.
The Cisco IPICS Dispatch Console supports these video clip file types:
•
3gp
•
avi
•
m4v
•
mov
•
mp4
•
mpg
•
wmv
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When you upload a video clip file that is in avi or wmv format, the Cisco IPICS Dispatch Console
attempts to convert it to an mp4 format file. If the content allows this conversion, the mp4 file is
uploaded. Otherwise, the file is uploaded in its original format. If a conversion occurs, the Upload Video
pup-up window displays the status of the conversion as it proceeds.
By default, a video clip file can be up to 20 MB in size. You can change this maximum size to a size of
1 through 2048 MB by updating the Maximum Video Size option in the Cisco IPICS Administration
Console Administration > Options > Client window. (Be aware that uploading several large video clips
can affect the performance of your system.)
After you upload a video, it becomes available to other incident participants that have the Cisco IPICS
ops view that you do.
Figure 3-48 illustrates the Upload Video pop-up window.
Figure 3-48
Upload Video Pop-Up Window
1
Title field—Enter a brief name for the video (up to 30 characters). Users see this title in the list of
resources for an incident.
2
Description field—Enter a brief description of the video. Users see this description in the list of
resources for an incident.
3
Browse button—Click to display a pop-up window that you can use to locate the path and file name
of an video to upload.
4
Upload button—Click to upload the video clip or URL to the Cisco IPICS server.
In the pop-up window that confirms a successful upload, click OK.
5
Close button—Click to exit the Upload an Image pop-up window.
6
Media location field—Enter the location of the video. Use one of the following formats, based on
the option that you choose from the Video Clip drop-down list (see row 8 in this table):
•
YouTube—Enter the source URL for the YouTube video. For more information, see the
“Obtaining a Source URL for a YouTube Video” section on page 3-88.
•
Live Video—Enter the URL of the video stream in http or rtsp format. To designate live video
from a VSM source, use the format http://server/video.jpg?source=proxy name.
•
Video Clip—Enter the path and file name of the video clip, or the URL of the clip in http
format.
For information about supported video types, see Cisco IPICS Compatibility Matrix. For detailed
information about URLs for VSM video, see your VSM documentation.
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7
File drop-down list—This list is available only if you choose Video Clip from Type drop-down
list. Choose File to upload a video file that resides on your client PC or an accessible network PC,
or choose Link to upload the URL of a video file.
8
Video Clip drop-down list—Choose the type of video that you are downloading:
•
VSM—Video proxy from Cisco Video Surveillance Manager (VSM)
•
YouTube—YouTube video
•
Live Video—Streaming live video, typically from a video camera
•
Video Clip—File that contains a video clip
Obtaining a Source URL for a YouTube Video
To upload a YouTube video to the Cisco IPICS server, you must enter the source URL for the video,
which is the actual path to the video. The source URL is different than the URL that appears in the
Address field of your browser when you view the video from the YouTube web page.
To obtain the source URL for a YouTube video, follow these steps:
Procedure
Step 1
Go to the YouTube website and navigate to the video that you want to upload.
Step 2
On the YouTube website, copy the data that appear in the Embed field, which is near the top right of the
page.
Step 3
Open a text editor and paste the data that you copied.
Step 4
Look for the URL that appears in the src tag.
For example, in the following data that was copied from the Embed field for a YouTube video, the src
tag is highlighted in bold type:
<object width=”480” height=”385”><param name=”movie”
value="http://www.youtube.com/v/a_movie"></param><param name="allowFullScreen"
value="true"></param><param name="allowscriptaccess" value="always"></param><embed
src="http://www.youtube.com/v/a_movie" type="application/x-shockwave-flash"
allowscriptaccess="always" allowfullscreen="true" width="480"
height="385"></embed></object>
The source URL appears within quotes in the source tag. In this example, the source URL that should
be used in Location field in the Upload a Video pop-up window is:
http://www.youtube.com/v/a_movie
Viewing an Image or Video in an Incident
To view an image, video clip, or video from a VSM camera, double-click its name or icon in the Incident
Details tab. The Media Viewer pop-up window appears. Figure 3-49 illustrates this window.
This figure shows a video clip and the video playback buttons that appear for video files that are in 3gp,
m4v, mov, mp4, or mpg format. For video files that are in avi or wmv format, and for image files, the
Windows Media Player playback controls appear instead. For YouTube videos, the YouTube playback
controls appear.
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Figure 3-49
Media Viewer Pop-Up Window
1
Name of the incident with which the image or video is associated.
2
Open in Browser link—Appears only for live video or a video clip. Click to view the video in a
web browser.
3
View area—Displays the image or video that you select.
If you are viewing video from a VSM camera, two video feeds appear in this area if the camera
provides live and recorded video. Otherwise, either a live or recorded feed appears, depending on
the camera. The left feed is live video and the right feed is recorded video. When two feeds appear,
double-click either one to enlarge it. The enlarged display shows both feeds as thumbnail images
in the lower left corner. Double-click an enlarged feed again to reduce it to its original size. Hover
your mouse cursor over a feed to access video playback controls. Right-click a feed to access other
options. For more information, see the “VSM Camera Playback Controls and Options” section on
page 3-90.
4
Volume slider—Available for videos in 3gp, m4v, mov, mp4, or mpg format. Controls the audio of
a video. Drag the slider to the right to increase the volume. Drag it to the left to decrease the
volume.
5
Mute button—Available for videos in 3gp, m4v, mov, mp4, or mpg format. Click to mute the audio
of a video. The button changes to the Unmute button. Click the Unmute button to turn off muting.
6
Stop button—Stops displaying the image or video that you selected. When you click this button,
the View area appears blank.
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7
Play/Pause/Resume toggle button—Click the Play button to display the image or video that is
selected in the Media list (see row 9 in this table).
When you are viewing a video, the Pause/Resume toggle options become available for this button.
Use the Pause button or the Resume button to pause the video or restart it.
8
Event log message area—Displays log messages that are related to the action that you are
performing in this window. The icon indicates the severity of the message and can appear as
(indicates a warning message),
(indicates an error message), or
(indicates an informational
message). The number to the right of the icon indicates how many unread messages that relate to
this window are in the event log. Click the icon or message to see the event log. For related
information, see the “Event Log Window” section on page 3-128.
9
Image or video select buttons—Use these buttons to choose an image in the Media list (see row 9
in this table):
•
—Click to choose the first image or video in the list
•
—Click to choose the previous image or video in the list
•
—Click to choose the next image or video in the list
•
—Click to choose the last image or video in the list
10 Media list—Lists the images and videos that you can view, and the type of the image or video.
To view an image or video, double-click its name in this list. When you choose an image or a video,
it appears in the View area. When you choose a YouTube video, you can click the URL that appears
above the video display to play the video in a new browser window.
A highlight bar indicates the selected image or video.
VSM Camera Playback Controls and Options
When you right-click a video feed from a VSOM camera in the Media Viewer pop-up window, the
following options appear in a pop-up window. The options that you can choose depend on your camera,
and the configuration of the camera and VSOM. See your camera and VSOM documentation for
additional information about these options.
•
Pan, Tilt, and Zoom—(Live video only) Open the PTZ preset list that allows you to quickly adjust
the camera view.
•
Digital Zoom—Digitally enlarges the image so that you can zoom in on a specific area. Double click
the enlarged image to use a window-in window view. Adjust the viewing area in the small window
to define the portion of enlarged video to display.
•
Sync selected panes with this pane—Synchronizes the playback from multiple video panes to the
same time. After a pane is synchronized, this menu item changes to Remove This pane from sync.
Right-click an unsynchronized pane and select Add selected panes to sync to synchronize
additional panes.
•
Full screen mode—Enlarges the video to fill your screen. To exit full screen mode, press the Esc
key or right-click the image and choose Full screen mode again.
•
Take snapshot—Save a snapshot of a video pane (excluding control icons, timestamps and other
information) on your local machine in BMP, JPEG, PNG, or TIFF format. You can then manually
add the snapshot to the incident.
•
Take composite snapshot—Saves a snapshot of all panes in a multi-pane layout (including control
icons, timestamps and other information) in BMP, JPEG, PNG, or TIFF format.
•
Record now—(Live video only) Begins recording video
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•
Audio setting—Opens a window from which you can adjust video playback volume and balance.
•
Smooth Video Setting—(Live video only) Creates a smooth video playback if the playback is
choppy or delayed due to network or other performance issues
•
Global settings—Provides settings that apply to all video panes. For example: UI transparency and
zoom video to fit the pane.
•
Select Streams—Displays the streams from the camera. You can click a stream to view it. (This
option is not available if the pane is synchronized.)
When you hover your mouse over a video feed from a VSOM camera in the Media Viewer pop-up
window, the video controls appear, as shown in Figure 3-50.
Figure 3-50
VSOM Camera Video Controls
1
Range bar—Represents the entire span of available recorded video. Slide the range bar selectors
to adjust the range.
2
Live/Recorded Video toggle:
•
Click
•
Click
to display live video from the camera
to display recorded video from the camera
3
Play Reverse button—(Archived video only) Plays the video in reverse at normal speed. You can
right-click this button and select a playback speed from the pop-up list.
4
Play button—Click to play video forward at normal speed. You can right-click this button and
select a playback speed from the pop-up list.
5
Click to pin the VSOM camera video controls so that they always appear. Click again to hide the
controls when you move your mouse away from the video display.
6
Step Forward button—(Archived video only) Pauses the playback and steps video forward one
frame at a time.
7
Pause button—Click to pause the video playback.
8
Step Reverse button—(Archived video only) Pauses the playback and steps video back one frame
at a time.
9
Seek bar—Represents the video range that the Range bar designates. Use the slider to select a
playback time. Right-click the seek bar and choose Seek to... to select a specific date and time
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Items Tabs Area
Items Tabs Area
The Items Tabs area appears at the top right of the Cisco IPICS Dispatch Console Main Window (see
Figure 3-1 on page 3-2). It provides tabs that list VTGs, incidents, policies, and active users, and that
provide quick access to detailed information about any of these items. It also provides options for
creating VTGs and incidents, and for activating policies.
The tabs and information that you can access in the Items Tabs area depend on your Cisco IPICS role:
•
Only users with the Dispatcher role or All role and a Platinum User license can access the VTGs tab.
•
Only users with the Dispatcher role or All role and a Platinum User license can access the Incidents
tab.
•
Users with the Dispatcher role or All role see all policies that are configured in the Cisco IPICS
Administration Console. Other users see only policies with which they are associated.
•
If items in these tabs are associated with ops views in the Cisco IPICS Administration Console, users
with roles other than the System administrator or the All role see only items that belong to the ops
view that they are associated with. Users with the System administrator or the All role see all items.
The Items Tabs area appears by default when you start the Cisco IPICS Dispatch Console, but you can
hide it by clicking the Hide button
, which appears to the right of the Items Tabs area. The button
changes to the Show button
. Click the Show button to display the Items Tabs area when it is hidden.
(These buttons also affect the Dial Pad and Channel Patch area, if it is displayed.)
The following sections describe the tabs that are in the Items Tabs area:
•
VTGs Tab, page 3-92
•
Incidents Tab, page 3-94
•
Policies Tab, page 3-96
•
Active Users Tab, page 3-98
VTGs Tab
The VTGs tab lists the VTGs that are configured in the Cisco IPICS Administration Console. It also lets
you create a VTG. Figure 3-51 illustrates the VTGs tab.
Note
This tab appears only if you are operating the Cisco IPICS Dispatch Console with a Platinum user license
and you have the Cisco IPICS Dispatcher role or All role.
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Items Tabs Area
Figure 3-51
VTGs Tab
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Items Tabs Area
1
Display control information buttons—The page display
indicates how many pages of VTGs
the list includes and which page you are viewing. If the VTGs list more than one page, use the
following buttons to navigate through the list pages:
•
—Click to display the first page of VTGs
•
—Click to display the previous page of VTGs
•
—Click to display the next page of VTGs
•
—Click to display the last page of VTGs
Note
You can configure how many VTGs appear on each page by using the Records per Page
field as described in the “Settings Tab—Themes Options” section on page 3-65.
Each VTG also includes an icon that designates its state:
•
—Green icon, indicates that the VTG is activated
•
—Red icon, Indicates that the VTG is deactivated
2
VTGs list—Displays the VTGs that are configured in Cisco IPICS. Double click any VTG in the
list to display its VTG Details tab in the View area (see the “VTG Details Tab” section on
page 3-50).
3
Add button—To create a VTG, click this button. In the window that pops up, enter a title and
description for the VTG, then click OK.
4
Details button—Click to display the VTG Details tab in the View area (see the “VTG Details Tab”
section on page 3-50). The VTG Details tab contains information for the VTG that is highlighted
in the list of VTGs.
Incidents Tab
The Incidents tab lists the incidents that are configured in the Cisco IPICS Administration Console. It
also lets you create an incident. Figure 3-52 illustrates the Incidents tab.
If an incident has been deactivated in the Cisco IPICS Administration console, a pop-up window with
the following message appears when you access the Incidents tab for that incident:
“Warning: Incident has been deactivated and functionalities are disabled.”
In this case, you can view information about the incident, but you cannot make changes to it (add or
remove resources), and you cannot activate its incident VTG.
Note
This tab appears only if you are operating the Cisco IPICS Dispatch Console with a Platinum user license
and you have the Cisco IPICS Dispatcher role or All role.
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Items Tabs Area
Figure 3-52
1
Incidents Tab
Display control information buttons—The page display
indicates how many pages of
incidents the list includes and which page you are viewing. If the incidents list includes more than
one page, use the following buttons to navigate through the list pages:
•
—Click to display the first page of incidents
•
—Click to display the previous page of incidents
•
—Click to display the next page of incidents
•
—Click to display the last page of incidents
Note
You can configure how many incidents appear on each page by using the Records per Page
field as described in the “Settings Tab—Themes Options” section on page 3-65.
Each incident also includes an icon that designates the state of its incident VTG:
•
—Green icon, indicates that the incident VTG is activated
•
—Red icon, indicates that the incident is VTG deactivated
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2
Incidents list—Displays the incidents that are active in the Cisco IPICS Administration Console.
Double click any incident in the list to display its Incident Details tab in the View area (see the
“Incident Details Tab” section on page 3-54).
The system automatically adds the number in parentheses that appears after an incident name, and
increments it by one for each new VTG.
3
Add button—To create an incident, click this button. In the window that pops up, enter a title and
description for the incident, then click OK.
When you create an incident, it immediately becomes active in the Cisco Administration Console
and you are added as a participant. Incident participants cannot communicate with each other until
the incident VTG is activated for the incident.
4
Details button—Click to display the Incident Details tab in the View area (see the “Incident Details
Tab” section on page 3-54). The Incident Details tab contains information for the incident that is
highlighted in the list of incidents.
Policies Tab
For a user with the Cisco IPICS Dispatcher role or All role, the Policies tab lists all policies that are
configured in Cisco IPICS. For other users, this tab lists the policies with which they are associated. The
Policies tab also lets you activate any policy that it displays, which causes the policy to execute the
actions that are configured for it. Figure 3-53 illustrates the Policies tab.
For detailed information about policies, see the “Using the Cisco IPICS Policy Engine” chapter in Cisco
IPICS Server Administration Guide.
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Figure 3-53
1
Display control information buttons—The page display
indicates how many pages of
policies the list includes and which page you are viewing. If the policies list includes more than
one page, use the following buttons to navigate through the list pages:
•
—Click to display the first page of policies
•
—Click to display the previous page of policies
•
—Click to display the next page of policies
•
—Click to display the last page of policies
Note
2
Policies Tab
You can configure how many policies appear on each page by using the Records per Page
field as described in the “Settings Tab—Themes Options” section on page 3-65.
Policy list—For users with the Cisco IPICS Dispatcher role or All role, displays all policies. For
other user types, displays the policies with which they are associated.
To activate a policy, check the check box next to the policy, then click the Activate button
Note
To determine information about the execution of a policy, see the “Policy Execution Status
Tab” section on page 3-59.
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3
Activate button—Click to activate selected policies. When activated, a policy begins to execute the
actions that are configured for it.
Active Users Tab
The Active Users tab lists all users who are logged into Cisco IPICS. The information in this list can take
30 seconds or so to update when a user becomes active.
By default, the Active Users tab displays a collapsed view of each active user, which shows the user name
and the IP address of the device from which that the user logged in to Cisco IPICS. You can expand any
user to see also the active resources with which the user is associated.
Figure 3-54 illustrates the Active Users tab.
Figure 3-54
Active Users Tab
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Dial Pad and Channel Patch Area
1
Display control information buttons—The page display
indicates how many pages of active
users the list includes and which page you are viewing. If the active users list includes more than
one page, use the following buttons to navigate through the list pages:
•
—Click to display the first page of active users
•
—Click to display the previous page of active users
•
—Click to display the next page of active users
•
—Click to display the last page of active users
Note
2
You can configure how many active users appear on each page by using the Records per
Page field as described in the “Settings Tab—Themes Options” section on page 3-65.
Active users list—Displays all users who are logged into Cisco IPICS and the IP address of the
device from which that the user logged in to Cisco IPICS.
Click the expand icon
next to a user name to see the active resources with which the user is
associated. Click the collapse icon
to collapse the expanded display.
Dial Pad and Channel Patch Area
The Dial Pad and Channel Patch area provides access to the IDC dialer feature, which lets you place up
to ten telephone calls and optionally patch each call to up to three selected resources. Patching
establishes audio communication between each end device on the call and the audio devices in the
resource.
This area is hidden by default when you start the Cisco IPICS Dispatch Console. To display it, click the
Show button
next to Dial Pad & Channel Patch, which appears under the Items Tabs area.
If the Dial Pad and Channel Patch area is hidden when you receive a call or are on an outgoing call, the
system displays information about the call next to the Show button, as described in the following
sections:
Note
•
Inbound Call Display when Dial Pad and Channel Patch Area is Hidden, page 3-104
•
Outbound Call Display when Dial Pad and Channel Patch Area is Hidden, page 3-105
•
If you cannot see the Dial Pad and Channel Patch area or the Items Tabs area, the Items Tabs area is
hidden. Click the Show button
next to the right of the View area to see the Dial Pad and Channel
Patch area and the Items Tabs area.
•
The Dial Pad and Channel Patch area is available for users with the Cisco IPICS Dispatcher role or
All role only.
The IDC dialer feature requires the following configuration in the Cisco IPICS Administration Console
and that the Cisco IPICS Dispatch Console be registered with Cisco Unified Communications Manager
or Cisco Unified Communications Manager Express:
•
CUCM Settings for IDC Dialer options in the Administration > Options window
•
IDC Dialer Preference settings in the Communications tab in the User Management > Users >
User_Name window or the Home > My Profile window
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Figure 3-55 illustrates the Dial Pad and Channel Patch area.
Figure 3-55
1
Dial Pad and Channel Patch Area
Address Book button— Click to display the Address Book window, which you use to access and
manage contact lists, manage information about contacts, and quickly call or send email to a
contact.
For more detailed information, see the “Address Book Window” section on page 3-105.
2
Do not Disturb button—Click to enable the Do not Disturb features, which causes an inbound call
to be handled in the way that the DND feature is configured in Cisco Unified Communications
Manager. For example, the call might be rejected.
When the Do not Disturb feature is enabled, the button appears as
off the Do not Disturb feature.
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Divert Call button—Click set up the Divert Call feature, which redirects incoming calls to a
designated alternate telephone number.
When this feature is enabled, the Divert Call button appears as
.
To enable the Divert Call feature:
1.
Click the Divert Call button. The Divert Call Number area appears:
2.
Enter the telephone number to which incoming calls are to be redirected and click the
icon.
To turn off the Divert Call feature:
4
1.
Click the Divert Call button. The Divert Call Number area appears:
2.
Click the
icon.
Line buttons—Click a line to activate it for dialing.
Status designations for each line include the following:
•
A green line number indicates that a line is selected or active.
•
An animated red telephone icon
indicates that a call is incoming on the line. To address
an incoming call, click the line that shows the animated phone icon, then click the Answer
button or Reject button to answer or reject the call.
•
A hold icon
indicates that a call is on hold on the line.
If you click an available line button to place call when a call is active on another line, the Cisco
IPICS Dispatch Console automatically puts the active call on hold.
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Transfer to button—Let you shift the connection of an active call from your line to another
telephone number. You can perform either of these call transfer types:
•
Blind transfer—The caller on your line is connected to the other telephone number and the
connection on your line ends. When the party at the other number answers, the transferred
caller is on the line.
•
Consultative transfer—Lets you either ensure that the other telephone number rings, or speak
to the party at the other number before you connect the caller to that party and end the call.
To perform a blind transfer:
1.
When you are on an active call, click the Transfer to button. The Enter a number field pops up.
2.
Click the Enter a number field and use the Dial Pad to enter the telephone number to which
you want to transfer the call. The Hold button changes to the Transfer button.
3.
Click the Transfer button. Your call connects to the other number and disconnects from your
line.
To perform a consultative transfer:
1.
When you are on an active call, click another line number. The call on your line is put on hold
and the line that you clicked becomes active.
2.
Use the Dial Pad to call the telephone number to which you want to transfer the call. and click
the Call button.
3.
Take either of these actions:
– If you want to ensure that you transfer your caller to a ringing line, wait until the telephone
that you called starts to ring
– If you want to speak to the party to which you are transferring before you complete the
transfer, wait until the party answers
4.
When you are ready to complete the transfer, click the Transfer to button. The Enter a number
field pops up.
5.
Click the line number in the pop up. Your caller connects to the other number and disconnects
from your line.
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Dial pad—Includes these buttons:
•
Digits 0 through 9, star (*), pound (#)—To dial a call, click to enter the digit or symbol in the
Dialed Number area. You can also use these buttons to send dual-tone multi-frequency
(DTMF) tones on an active call.
•
Backspace
area.
•
Clear—Removes from the dialed number field the number that you are dialing.
•
Redial—Redials the last-called number on this line in this Cisco IPICS Dispatch Console
session.
•
DTMF letters (A through D)—Click during an active call to send the corresponding DTMF
letter
•
End/Reject/Cancel:
—Click to delete the character to the left of the cursor in the Dialed Number
– Then End button appears when you are on an active call. Click this button to terminate
the active call.
– The Reject button appears when a call comes in. Click this button to reject the incoming
call.
– The Cancel button appears when you start a call transfer operation. Click this button to
cancel this operation before you complete it.
•
Call/Answer/Hold/Resume/Transfer:
– The Call button appears when you are entering a number to call. Click this button to place
the call to the number in the Dialed Number area.
– The Answer button replaces the Call button when a call comes in. Click this button to
answer the call.
– The Hold/Resume toggle replaces the Call button when a call is active. Click the Hold
button to put an active call on hold. Click the Resume button to take the call off hold. If
multiple calls are on hold, click the line button for the call that you want to take off hold
before you click the Resume button.
– The Transfer button replaces the Hold/Resume butting when you click the Transfer to
button to initiate a call transfer.
7
Patch button—Click to display the Dialer Patch Manager pop-up window, which you use to patch
the selected call to the resource that you choose from the Resource list.
For more detailed information, see the “Dialer Patch Manager Pop-Up Window” section on
page 3-110.
8
Message line—If this Cisco IPICS Dispatch Console is registered with Cisco Unified
Communications Manager or Cisco Unified Communications Manager Express, this area shows:
•
The extension of this Cisco IPICS Dispatch Console
•
The end user name of this Cisco IPICS Dispatch Console as configured in the Cisco IPICS
Administration Console
•
The line number that you are using
This area shows “Unregistered” if the Cisco IPICS Dispatch Console is not configured to use the
IDC dialer or if the Cisco IPICS Dispatch Console cannot register with a SIP proxy, such as Cisco
Unified Communications Manager or Cisco Unified Communications Manager Express.
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Status line—The following icons provide information about activity in the Dial Pad and Channel
Patch area:
•
Telephone—Appears black
when there is no call activity on a line. Appears red and
animates
when there is call activity on a line
•
Handset—A green handset
indicates an active call on a line. A green and red handset pair
indicates a call transfer is in progress.
•
Hold—Appears orange
when you put a call on hold. Appears red
hold from an end device.
•
Up arrow
•
Down arrow
•
Speaker—Appears black
when a line is not receiving voice traffic. Appears white with
waves
when a line is receiving voice traffic.
•
Microphone—Appears black
when a line is not sending voice traffic. Appears white with
waves
when a line is sending voice traffic.
•
Resources—Appears black
when a call is not patched to other resources. Appears in color
with a number
when a call is patched to other resources. The number indicates how many
resources the call is patched to.
when a call is put on
—Indicates an outbound call on a line.
—Indicates an inbound call on a line.
10 Dialed number—Shows the number that you are dialing . When you are on a call, the running time
of the call appears under the number.
11 Show/Hide control—To hide the Dial Pad and Channel Patch area, click the Hide button
. The
Show/Hide control remains and the button changes to the Show button
. Click the Show button
to redisplay the Dial Pad and Channel Patch area.
Inbound Call Display when Dial Pad and Channel Patch Area is Hidden
Figure 3-56 illustrates information that appears if the Dial Pad and Channel Patch area is hidden when
you receive a call. To answer the call, click the click the Show button
next to Dial Pad & Channel
Patch, then click the Answer button,
Figure 3-56
Inbound Call when Dial Pad and Channel Patch Area is Hidden
1
Show control—Click to display the Dial Pad and Channel Patch area.
2
Call icon—Indicates that a call is incoming on the line
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Status icon—Indicates an inbound call on the line
4
Phone number—Indicates the telephone number of the inbound call and, in parentheses, the caller
ID
Outbound Call Display when Dial Pad and Channel Patch Area is Hidden
Figure 3-57 illustrates information that appears if the Dial Pad and Channel Patch area is hidden when
an outgoing call is in progress.
Figure 3-57
Outbound Call when Dial Pad and Channel Patch Area is Hidden
1
Show control—Click to display the Dial Pad and Channel Patch area.
2
Call icon—Indicates that a call is outbound on the line
3
Status icon—Indicates an outbound call on the line
4
Phone number—Indicates the telephone number to which the outbound call is placed
Address Book Window
The Address Book window lets you access and manage contact lists, manage information about contacts,
and quickly call or send email to a contact.
The IDC provides three types of contact lists, which you can access from this window:
•
Private contacts—List of contacts that you add. You can add contacts to this list and update their
information at any time.
•
Global contacts—List of users that are configured in the Cisco IPICS server. To add users to this list
or edit information about these users, you must use the user management screens in the Cisco IPICS
Administration Console.
•
Favorite contacts—List of contacts that you choose from the Private Contact list and the Global
Contacts list.
Figure 3-58 illustrates the Address Book window.
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Figure 3-58
1
2
Address Book Window
Display control buttons—If an expanded contact list does not have enough room to display all
contacts, use the following buttons to navigate through the contact pages:
•
—Click to display the first page of contacts
•
—Click to display the previous page of contacts
•
—Click to display the next page of contacts
•
—Click to display the last page of contacts
Telephone numbers of the selected contact.
Default Number icons
appear next to telephone numbers when the selected contact is a private
contact. A highlighted default Number icon indicates the default telephone number. When you
click the Call icon for a contact in a Contact list, the system initiates a call to this number through
the IDC dialer.
In this area, you can:
3
•
Click an underlined telephone number to initiate a call to that number through the IDC Dialer
•
Click the Default Number icon next to a telephone number to set that number as the default
number
Contact information—Full name, first name, last name, and description of the selected contact. For
global contacts, also includes the Cisco IPICS use name.
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Email addresses of the selected contact.
The first email address is the default address. When you click the Email icon for a contact in a
Contact list, the system initiates an email to this address through your system email client.
In this area, you can click an underlined email address to initiate an email to that address through
your system email client.
5
Resize handle—Appears when the window is not maximized. Click and drag to resize the window.
6
Edit button—Appears only when the selected contact is a private contact. Click to edit information
about the selected contact.
When you click the Edit button, the Edit Contact window appears. That window includes the same
fields and functionality as the Add Contact window. For more information, see the “Add Contact
Window” section on page 3-108.
7
Address information—Physical address of the selected contact.
8
Favorite Contacts list—List of contacts that you choose from the Private Contact list and the
Global Contacts list. Provides a convenient way to access contacts that you need most often. For
each contact, this list displays the full name and, if the contact comes from the Global Contacts
List, the friendly name, which is the Cisco IPICS user name.
To expand this list, click the Expand Contacts icon
.
To collapse this list, click the Collapse Contacts icon
.
To add a contact to this list, expand the Private Contacts list or the Global Contacts list, click the
contact that you want to add, then click the Add Contact icon
next to Favorites.
To delete a contact from this list, expand this list, click the contact that you want to delete, then
click the Delete Contact icon
next to Favorites.
To find a contact in this list, type all or part of the friendly name of full name in the Search Contacts
field, then press Enter.
To initiate an email message through your email client to the default email address of the user, click
the Email icon
.
To initiate a telephone call through the IDC Dialer to the default telephone number of the user,
click the Call icon
.
9
Global contacts list—List of users that are configured in the Cisco IPICS server. For each contact,
this list displays the full name and the friendly name, which is the Cisco IPICS user name.
To expand this list, click the Expand Contacts icon
To collapse this list, click the Collapse Contacts icon
.
.
To find a contact in this list, type all or part of the friendly name of full name in the Search Contacts
field, then press Enter.
To initiate an email message through your email client to the default email address of the user, click
the Email icon
.
To initiate a telephone call through the IDC Dialer to the default telephone number of the user,
click the Call icon
.
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10 Private contacts list—List of contacts that you add. These contacts are available to you only.
To expand this list, click the Expand Contacts icon
To collapse this list, click the Collapse Contacts icon
.
.
To find a contact in this list, type all or part of the friendly name of full name in the Search Contacts
field, then press Enter.
To add a contact to this list, expand this list, click the Add Contact icon
next to
Private Contacts, then enter information in the Add Contact window as described in the “Add
Contact Window” section on page 3-108.
To delete a contact from this list, expand this list, click the contact that you want to delete, then
click the Delete Contact icon
next to Private Contacts.
To initiate an email message through your email client to the default email address of the user, click
the Email icon
.
To initiate a telephone call through the IDC Dialer to the default telephone number of the user,
click the Call icon
.
Add Contact Window
Figure 3-59 illustrates the Add Contact window, which appears when you choose to add a contact from
the Address Book window.
When you click the Edit button in the Address Book window to edit a private contact, a similar window,
called the Edit Contact window, appears. The Edit Contact window includes the same fields and
functionality as the Add Contact window. The only difference is the window title.
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Figure 3-59
Add Contact Window
1
Name and Description fields—First name, last name, and description of the contact.
2
Telephone number fields—Displays telephone numbers that are configured for the contact.
To add a telephone number:
1.
Enter the number in the Add phone numbers field.
2.
Choose the type of number from the drop-down list (Work phone, Mobile phone, or Home
phone).
3.
Check the Default number if you want to designate a number as the default telephone number.
When you click the Call icon for a contact in a Contact list, the system initiates a call to this
number through the IDC dialer.
4.
Click the Add Number button
.
To delete a telephone number, click the number to highlight it, then click the Delete Number button
.
3
Email address fields—Displays email addresses that configured for the contact.
To add an email address, enter the address in the Add emails field, then click the Add Email button
.
To delete an email address, click the address to highlight it, then click the Delete Email button
.
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Physical address fields—Street name and number, city, state, postal code, and country that make
up the physical address of the contact.
5
Add Contact button—Click to save the contact and the information that you entered in the
window.
5
Resize handle—Appears when the window is not maximized. Click and drag to resize the window.
Dialer Patch Manager Pop-Up Window
The Dialer Patch Manager pop-up window lets you patch an active call to up to three powered-on
resources that are associated with your Cisco IPICS Dispatch Console. (The resources that you select
are not patched to each other, they are patched only to the call.)
Figure 3-60 illustrates this window.
Figure 3-60
1
2
Dialer Patch Manager Pop-Up Window
Call information—Displays the following information for the call that with which you are patching
other resources:
•
“Incoming” for an inbound call or “Outgoing” for an outbound call
•
The line that you are using
•
The number to which the call on the line is connected
Powered-on resources that are associated with your Cisco IPICS Dispatch Console. Displays this
information for each resource:
•
ID—System-assigned identifier of the resource.
•
Name—Name of the resource.
•
Type—Type of the resource.
•
Patch—Indicates whether a resource is patched to the call. Check a check box for a resource
to choose it for a patch or unpatch.
You can resize any column by dragging a border next to its name.
3
Apply button—Click to apply the patching or unpatching of the selected resources.
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4
Cancel button—Click to exit the window without applying the patching or unpatching of the
selected resources.
5
Resize handle—Appears when the window is not maximized. Click and drag to resize the window.
Establishing and Patching a Call from the Dial Pad and Channel Patch Area
To use the Dial Pad and Channel Patch area to establish and optionally patch a call to a channel, follow
these steps:
Procedure
Step 1
Click a line button to indicate the line on which you want to establish the call.
Step 2
Use the dial pad to enter the number to call.
If you need to correct an entry, click the backspace
button or the Clear button in the dial pad.
Step 3
Click the Call button in the dial pad.
Step 4
(Optional) To patch a call to a resource after the call is answered, take these actions:
Step 5
a.
Click the Patch button.
b.
In the Dialer Patch Manager pop-up window, check the check box for each resource that you want
to include in the patch.
c.
In the Dialer Patch Manager pop-up window, click the Apply button.
To end the call, click the End button.
System Information Area
The System Information area appears at the lower right of the Cisco IPICS Dispatch Console Main
window. This area displays the system time, your Cisco IPICS user name, and the location to which the
Cisco IPICS Dispatch Console is connected.
To hide the System Information area, the Master Audio Controls area, and the All Talk and Patch
Controls area, click the Hide button
at the bottom of the Cisco IPICS Dispatch Console Main
window, directly under the Cisco logo. The button changes to the Show button
. Click the Show
button to redisplay these areas.
Figure 3-61 illustrates the System Information area.
Figure 3-61
System Information Area
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1
Client PC time in 24-hour format.
Note
2
Cisco recommends that the client PC Windows time service be synchronized with a
network time protocol (NTP) server that is synchronized with the Cisco IPICS server.
Displays the status of the IDCMediaServer.exe process.
P25 Supplementary Services Area
The P25 Supplementary Services area appears to the left of the System Information area in Cisco IPICS
Dispatch Console Main window. This area provides access to several services for P25 channels.
To hide the P25 Supplementary Services area, the Master Audio Controls area, and the All Talk and
Patch Controls area, click the Hide button
at the bottom of the Cisco IPICS Dispatch Console Main
window, directly under the Cisco logo. The button changes to the Show button
. Click the Show
button to redisplay these areas.
Figure 3-62 illustrates the P25 Supplementary Services area. To access any service, click its button in
this area.
Figure 3-62
P25 Supplementary Services Area
Supplementary services include the following:
•
ALRT—Call alert. For detailed information, see the “P25 Call Alert Pop-Up Window” section on
page 3-113
•
CHEK—Radio check. For detailed information, see the “P25 Radio Check Pop-Up Window”
section on page 3-114
•
DTCH—Radio detach. For detailed information, see the “P25 Radio Detach Pop-Up Window”
section on page 3-115
•
INHB—Radio inhibit. For detailed information, see the “P25 Radio Inhibit Pop-Up Window”
section on page 3-116
•
MSSG—Short message. For detailed information, see the “P25 Short Message Pop-Up Window”
section on page 3-117
•
QERY—Status query. For detailed information, see the “P25 Status Query Pop-Up Window” section
on page 3-118
•
RMON—Radio unit monitor. For detailed information, see the “P25 Radio Unit Monitor Pop-Up
Window” section on page 3-119
•
UNHB—Radio uninhibit. For detailed information, see the “P25 Radio Uninhibit Pop-Up Window”
section on page 3-120
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P25 Call Alert Pop-Up Window
The P25 Call Alert pop-up window lets you sends an alert to a the Cisco IPICS Dispatch Console or radio
that is registered with the designated P25 subscriber ID.
To display the P25 Call Alert pop-up window, click the ALRT button in the P25 Supplementary Services
area. Figure 3-63 illustrates this window.
Figure 3-63
P25 Call Alert Pop-Up Window
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device is to be the recipient of an alert,
click the name of the user to enter the subscriber ID of the user in the Subscriber ID field. (This
ID is associated with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The device that is registered with this ID
receives the alert. If you choose a user from the User list, this field is populated with the
appropriate value automatically. You also can type a value in this field. The value must be
composed of hexadecimal characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
ALRT button—Click to send the alert to the device that is registered with the ID in the Subscriber
ID field and exit the P25 Call Alert pop-up window.
4
Close button—Click to exit the P25 Call Alert pop-up window without sending an alert.
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P25 Radio Check Pop-Up Window
The P25 Radio Check pop-up window lets you check whether the Cisco IPICS Dispatch Console or radio
that is registered with the designated P25 subscriber ID is active. The result of the check appears in a
System Message pop-up window on your Cisco IPICS Dispatch Console.
To display the P25 Radio Check pop-up window, click the CHEK button in the P25 Supplementary
Services area. Figure 3-64 illustrates this window.
Figure 3-64
P25 Radio Check Pop-Up Window
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device you want to check, click the name
of the user to enter the subscriber ID of the user in the Subscriber ID field. (This ID is associated
with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The device that is registered with this ID
is checked. If you choose a user from the User list, this field is populated with the appropriate value
automatically. You also can type a value in this field. The value must be composed of hexadecimal
characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
CHEK button—Click to perform the radio check on the device that is registered with the ID in the
Subscriber ID field and exit the P25 Radio Check pop-up window.
4
Close button—Click to exit the P25 Radio Check pop-up window without performing a radio
check.
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P25 Radio Detach Pop-Up Window
The P25 Radio Detach pop-up window unregisters the Cisco IPICS Dispatch Console or radio that is
registered with the designated P25 subscriber ID.
To display the P25 Radio Detach pop-up window, click the DTCH button in the P25 Supplementary
Services area. Figure 3-65 illustrates this window.
Figure 3-65
P25 Radio Detach Pop-Up Window
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device you want to unregister, click the
name of the user to enter the subscriber ID of the user in the Subscriber ID field. (This ID is
associated with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The device that is registered with this ID
is unregistered. If you choose a user from the User list, this field is populated with the appropriate
value automatically. You also can type a value in this field. The value must be composed of
hexadecimal characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
DTCH button—Click to unregister the device that is registered with the ID in the Subscriber ID
field and exit the P25 Radio Detach pop-up window.
4
Close button—Click to exit the P25 Radio Detach pop-up window without unregistering a device.
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P25 Radio Inhibit Pop-Up Window
The P25 Radio Inhibit pop-up window disables the radio that is registered with the designated P25
subscriber ID.
To display the P25 Radio Inhibit pop-up window, click the INHB button in the P25 Supplementary
Services area. Figure 3-66 illustrates this window.
Figure 3-66
P25 Radio Inhibit Pop-Up Window
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device you want to disable, click the name
of the user to enter the subscriber ID of the user in the Subscriber ID field. (This ID is associated
with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The radio that is registered with this ID is
disabled. If you choose a user from the User list, this field is populated with the appropriate value
automatically. You also can type a value in this field. The value must be composed of hexadecimal
characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
INHB button—Click to disable the radio that is registered with the ID in the Subscriber ID field
and exit the P25 Radio Inhibit pop-up window.
4
Close button—Click to exit the P25 Radio Inhibit pop-up window without disabling a device.
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P25 Short Message Pop-Up Window
The P25 Short Message pop-up window lets you send a predefined message to the Cisco IPICS Dispatch
Console or radio that is registered with the designated P25 subscriber ID.
Messages that you can send are predefined in the <StatusMessages> element in the Cisco ISSI Gateway
descriptor file. (For information about descriptor files, see the “Managing Radios and Radio
Descriptors” chapter in Cisco IPICS Server Administration Guide.)
A message that you send appears on a radio display or in a System Message pop-up window on the Cisco
IPICS Dispatch Console of the recipient.
To display the P25 Short Message pop-up window, click the MSSG button in the P25 Supplementary
Services area. Figure 3-67 illustrates this window.
Figure 3-67
P25 Short Message Pop-Up Window
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device you want to be the recipient of a
message, click the name of the user to enter the subscriber ID of user in the Subscriber ID field.
(This ID is associated with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The device that is registered with this ID
receives the message. If you choose a user from the User list, this field is populated with the
appropriate value automatically. You also can type a value in this field. The value must be
composed of hexadecimal characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
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3
Message drop-down list—Choose the predefined message to send.
4
MSSG button—Click to send the message that you chose to the device that is registered with the
ID in the Subscriber ID field and exit the P25 Short Message pop-up window.
5
Close button—Click to exit the P25 Short Message pop-up window without sending a message.
P25 Status Query Pop-Up Window
The P25 Status Query pop-up window lets you send a query to and obtain the status of the radio that is
registered with the designated P25 subscriber ID. The status that you obtain appears in a System
Message pop-up window on your Cisco IPICS Dispatch Console.
The status updates that you can receive from the radio are predefined in the <StatusUpdates> element in
the Cisco ISSI Gateway descriptor file. (For information about descriptor files, see the “Managing
Radios and Radio Descriptors” chapter in Cisco IPICS Server Administration Guide.)
To display the P25 Status Query pop-up window, click the QERY button in the P25 Supplementary
Services area. Figure 3-68 illustrates this window.
Figure 3-68
1
P25 Status Query Pop-Up Window
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose radio you want to query, click the name of
the user to enter the subscriber ID of user in the Subscriber ID field. (This ID is associated with
the user in the Cisco IPICS Administration Console.)
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2
Subscriber ID field—Fully-qualified P25 subscriber ID. The radio that is registered with this ID is
queried. If you choose a user from the User list, this field is populated with the appropriate value
automatically. You also can type a value in this field. The value must be composed of hexadecimal
characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
QERY button—Click to send a query to the radio that is registered with the ID in the Subscriber
ID field and exit the P25 Status Query pop-up window.
4
Close button—Click to exit the P25 Status Query pop-up window without sending a query to a
device.
P25 Radio Unit Monitor Pop-Up Window
The P25 Radio Unit Monitor pop-up window lets you monitor the radio that is registered with the
designated P25 subscriber ID. Audio from the radio plays on your Cisco IPICS Dispatch Console client
PC.
When you use this feature, the target radio sends audio for a period that is configured in the radio. After
that time, monitoring stops automatically.
To display the P25 Radio Unit Monitor pop-up window, click the RMON button in the P25
Supplementary Services area. Figure 3-69 illustrates this window.
Figure 3-69
P25 Radio Unit Monitor Pop-Up Window
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1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose radio you want to query, click the name of
the user to enter the subscriber ID of user in the Subscriber ID field. (This ID is associated with
the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The radio that is registered with this ID is
monitored. If you choose a user from the User list, this field is populated with the appropriate value
automatically. You also can type a value in this field. The value must be composed of hexadecimal
characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
QERY button—Click to start monitoring the radio that is registered with the ID in the Subscriber
ID field and exit the P25 Radio Unit Monitor pop-up window.
4
Close button—Click to exit the P25 Radio Unit Monitor pop-up window without starting a
monitoring session.
P25 Radio Uninhibit Pop-Up Window
The P25 Radio Uninhibit pop-up window reenables a radio that has been inhibited.
To display the P25 Radio Uninhibit pop-up window, click the UNHB button in the P25 Supplementary
Services area. Figure 3-70 illustrates this window.
Figure 3-70
P25 Radio Uninhibit Pop-Up Window
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Master Audio Controls Area
1
User list—Shows the Cisco IPICS user name of each user who has a P25 ID configured in the Cisco
IPICS Administration Console. To choose a user whose device you want to reenable, click the
name of the user to enter the subscriber ID of user in the Subscriber ID field. (This ID is associated
with the user in the Cisco IPICS Administration Console.)
2
Subscriber ID field—Fully-qualified P25 subscriber ID. The radio that is registered with this ID is
reenabled. If you choose a user from the User list, this field is populated with the appropriate value
automatically. You also can type a value in this field. The value must be composed of hexadecimal
characters in the format WACN_ID.system_ID.unit_ID, where:
•
WACN_ID—Wide Area Communication Network identifier (5 hexadecimal characters)
•
system_ID—Indentifier of the system for this channel (3 hexadecimal characters)
•
unit_ID—Identifier of the end device that is communicating on this channel (6 hexadecimal
characters)
3
INHB button—Click to reenable the radio that is registered with the ID in the Subscriber ID field
and exit the P25 Radio Uninhibit pop-up window.
4
Close button—Click to exit the P25 Radio Uninhibit pop-up window without reenabling a device.
Master Audio Controls Area
The Master Audio Controls area appears at the bottom of the Cisco IPICS Dispatch Console Main
window. This area provides controls for muting and controlling the volume of the audio that is received
from all activated resources.
To hide the Master Audio Controls area, the System Information area, and the All Talk and Patch
Controls area, click the Hide button
at the bottom of the Cisco IPICS Dispatch Console Main
window, directly under the Cisco logo. The button changes to the Show button
. Click the Show
button to redisplay these areas.
Figure 3-71 illustrates the Master Audio Controls area.
Figure 3-71
1
Master Audio Controls Area
All Mute button—Click to globally mute (silence) the audio traffic that is received from all
activated resources and the IDC dialer. The button changes to the All Unmute button
. Click
the All Unmute button to turn off global muting.
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All Talk and Patch Controls Area
2
Microphone status icon—A gray microphone icon
with a number indicates that at least one
microphone is assigned to the SELECTED group for this Cisco IPICS Dispatch Console (see the
Settings Tab—Audio Connections Options). The number shows how many microphones are
assigned to the SELECTED group.
A red microphone icon
3
indicates that no microphones are assigned to the SELECTED group.
Master Volume slider—Controls the audio that is received from all activated resources. Drag the
slider up to increase the volume. Drag it down to decrease the volume.
All Talk and Patch Controls Area
The All Talk and Patch Controls area appears at the lower left of the Cisco IPICS Dispatch Console Main
window. This area provides controls for communicating with several resources simultaneously. You can
talk to selected resources, patch selected resources together to create an audio conference, or send alert
tones to selected resources.
This area is available only if Advanced IDC Permissions are configured for you in the Cisco IPICS
Administration Console.
To select a resource to be included when you use the All Talk, Patch, DTMF, or alert tones feature in the
All Talk and Patch Controls area, check the Select check box for that resource. For information about
the Select check box for a resource, see these sections:
Note
•
Powered-On Channels, page 3-8
•
Powered-On Radios, page 3-15
•
Powered-On VTGs, page 3-17
•
Powered-On Incidents, page 3-19
•
Powered-On Resource Controls, page 3-125
The All Talk and Patch Controls area appears only if Advanced IDC Permissions are configured for you
in the Cisco IPICS Administration Console.
To hide the All Talk and Patch Controls area, the System Information area, and the Master Audio
Controls area, click the Hide button
at the bottom of the Cisco IPICS Dispatch Console Main
window, directly under the Cisco logo. The button changes to the Show button
. Click the Show
button to redisplay these areas.
Figure 3-72 illustrates All Talk and Patch Controls area.
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All Talk and Patch Controls Area
Figure 3-72
1
Select all check box—Click to select all activated resources. These resources are then affected by
an All Talk, Patch, or alert operation. When this box is checked, check it to unselect all selected
resources.
Note
2
All Talk and Patch Controls Area
You also select resources individually. See the “Region Tab” section on page 3-5 and the
“Regions List” section on page 3-124 for more information.
All Talk button—Click and hold to talk (transmit audio) to all selected resources. Release when
you are not talking.
You select resources as described in row 1 in this table.
When you click the All Talk button, the system prepares each selected resource for audio
transmission one by one. A red progress bar on the button
expands to indicate the status
of this brief process. When the resources are ready for transmission, the progress bar turns green
. When you release the All Talk button, the selected resources stop transmitting audio
one by one. A red progress bar recedes to indicate the status of this process. The progress bar
disappears when all channels stop transmitting.
While the progress bar appears red, resources do not transmit audio. Wait until the progress bar
appears green before you transmit audio by using either the All Talk button or the PTT feature for
an individual resource.
3
Alerts—If alerts are configure in the Cisco Administration Console, they appear here. Click an
alert to send it to the selected resources.
You select resources as described in row 1 in this table.
4
Patch button—Click to patch (connect) selected resources to each other. The button changes to
Unpatch. Click the Unpatch button to remove the patch that is in effect between channels.
You select resources as described in row 1 in this table. The patch button becomes dimmed if you
select unit call P25 channel.
5
DTMF button—Click to enter dual-tone multi-frequency (DTMF) mode. The button turns green.
Click it again to exit DTMF mode.
In DTMF mode, the Cisco IPICS Dispatch Console sends DTMF information to the selected tone
control radio when you press a character 0 through 9, A through D, #, or * on your client PC
keyboard.
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Regions List
The Regions list appears at the upper left of the Cisco IPICS Dispatch Console Main window. This list
shows the regions that are configured in the Cisco IPICS Administration Console and provides controls
for the resources in each region.
The Regions list appears by default when you start the Cisco IPICS Dispatch Console, but you can hide
it by clicking the Hide button
, which appears to the right of the Items Tabs area. The button changes
to the Show button
. Click the Show button to display the Regions list when it is hidden.
An alert icon
indicates that a resource is experiencing connectivity issues or that the resource is
disabled in the Cisco IPICS Administration Console.
Figure 3-73 illustrates Regions list.
Figure 3-73
1
Regions List
Hide Region View button—Click to collapse an expanded region view.
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Regions List
2
Expanded region view—Displays each resource that is in the region.
You can change the position of a resource within a region view by dragging and dropping. To do
so, click and hold its resource handle, then drag and drop the resource to a new location.
Figure 3-74 on page 3-126 illustrates a resource handle.
You also can move a resource to another region by dragging and dropping. To do so, click and hold
its resource handle, then drag and drop the resource to the desired region (and position, in an
expanded region view).
If an expanded region view appears with a red border, the Cisco IPICS Dispatch Console is in
emergency mode. For more information, see the “Emergency Mode” section on page 3-130.
3
Collapsed region view.
If a collapsed region view flashes red, the Cisco IPICS Dispatch Console is in emergency mode.
For more information, see the “Emergency Mode” section on page 3-130.
4
Hide Regions List button—Click to hide the Regions list. The button changes to the Show button
. Click the Show button to display the Regions list when it is hidden.
5
Show Region View button—Click to expand a collapsed region view.
6
Powered off resource. To power on a resource that is powered off, click the Power button
.
This button can appear in the following states:
•
Gray—Indicates a powered-off resource.
•
Green—Indicates a powered-on resource.
•
Gold—Indicates a resource that is powering on. This button remains in this state or changes
back to gray if Cisco IPICS is unable to allocate system resources that are required to power
on. In this case, try to power on the resource again.
•
Red—Indicates a resource that is powering off.
Note
7
You also can click a Power button in the Region tab to activate a resource.
Powered on resource. For detailed information about controls for a powered-on resource, see the
“Powered-On Resource Controls” section on page 3-125.
Powered-On Resource Controls
A powered-on resource appears in the Regions list as described in Figure 3-73. The Regions list provides
controls and information for powered-on resources. Figure 3-74 describes these items.
Note
Many of these items are duplicated for a resource in the Region tab. For more information, see the
“Region Tab” section on page 3-5.
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Regions List
Figure 3-74
1
Powered Resource Controls in the Regions List
Resource handle. Used to drag and drop the resource to another location within the region view or
to another region in the Region tab.
The patch icon
appears in this area if this resource is patched to another resource.
2
Incoming traffic indicator—Turns green when the channel receives audio traffic.
3
Event Log Message icon—Indicates that the event log contains one or more messages that relates
to this resource. The icon indicates the severity of the message and can appear as
(indicates a
warning message),
(indicates an error message), or
(indicates an informational message).
The number to the left of the icon indicates how many unread messages that relate to this resource
are in the event log. Click the icon to see the event log. For related information, see the “Event Log
Window” section on page 3-128.
4
Select check box (appears only if Advanced IDC Permissions are configured for you in the Cisco
IPICS Administration Console)—Check to include this resource when you use the All Talk, Patch,
DTMF, or alert tones features. For information about these features, see the “All Talk and Patch
Controls Area” section on page 3-122.
5
Power button—Click to power off the resource.
This button can appear in the following states:
•
Gray—Indicates a powered-off resource.
•
Green—Indicates a powered-on resource.
•
Gold—Indicates a resource that is powering on. This button remains in this state or changes
back to gray if Cisco IPICS is unable to allocate system resources that are required to power
on. In this case, try to power on the resource again.
•
Red—Indicates a resource that is powering off.
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6
Resource Type icon:
•
—Channel icon
•
—P25 channel icon
•
—Direct dial channel icon
•
—Radio icon
•
—VTG icon
•
7
—Incident icon
PTT button—Click and hold to talk (transmit audio) to others who are using this resource. Release
when you are not talking.
If this button changes to yellow when you click it or when it is latched, you have engaged the push
to talk (PTT) feature. If this area flashes when you click it or when you engage latch for a P25
channel, you do not have the floor.
When you engage the PTT feature, a green bar appears at the bottom of this button when the
resource is ready to transmit audio. To ensure that your audio is fully transmitted, wait until the
green bar completely displays before you start talking.
If this area appears gray with a red bar at the bottom when you click it, the resource cannot transmit
audio. This situation can occur in a variety of cases, such as if no microphone is selected for this
Cisco IPICS Dispatch Console (see the Settings Tab—Audio Connections Options).
This area displays diagonal lines if this resource is configured as listen-only or if your Cisco IPICS
user account is configured as listen only.
This button shows the name of the resource as it is configured in the Cisco IPICS Administration
Console. In addition, when audio is received, this area may show the talker ID. For a P25 channel,
talker ID is either the P25 subscriber ID of the IPICS user you are communicating or the radio ID
of the device you are communicating with. For other resources, talker ID is either the Cisco IPICS
user ID or the radio unit ID. Talker ID is not displayed if you are logged in using the Remote
location and Cisco IPICS is using an RMS, or if your network or system cannot obtain this
information.
8
Latch button—Appears if the latch functionality is enabled for you and this resource as follows:
•
For all resources, the Allow Latch option must be enabled for your Cisco IPICS user account
in the Cisco IPICS Administration Console
•
For channels, P25 channels, radios, and VTGs, the Allow Latch option must be enabled for
the resource in the Cisco IPICS Administration Console
•
For incidents, the Allow Latch option must be enabled for the resource in the Cisco IPICS
Dispatch Console
Click the Latch button to latch the PTT feature. Click it again to unlatch. When you latch the PTT
feature, this button becomes green and the PTT area becomes yellow.
9
Mute button—Click to locally mute (silence) incoming audio traffic from the channel. The button
changes to the Unmute button
. Click the Unmute button to unmute.
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10 Audio Selection button—Choose the device group to which audio that the resource receives is sent.
Options are SEL, U1, U2, and U3, which correspond to the device groups SELECTED,
UNSELECTED1, UNSELECTED2, and UNSELECTED3, respectively.
For information about configuring device groups, see the “Settings Tab—Audio Connections
Options” section on page 3-65.
11 Audio Received time stamp—Displays the time that the resource last received an audio
transmission. You can click this time stamp to display the expanded audio controls for the resource
(see the “Audio Replay Controls for Resources” section on page 3-21.)
For last call transmit functionality, locate the most current time stamp then PTT on that resource.
Note
This time stamp appears only if the Show Rx Times check box is checked in the Settings
Tab. For more information, see the “Settings Tab—Themes Options” section on page 3-65.
12 Secure channel indicator—Yellow and black stripes
appear if a channel, P25 channel, or
radio is configured as a secure resource in the Cisco IPICS Administration Console.
13 Patch icon—Appears if this channel is patched to one or more other resources.
For more information, see the “All Talk and Patch Controls Area” section on page 3-122.
14 Transmit indicator—Turns red when you transmit audio on the channel.
Event Log Window
An Event Log window displays a Cisco IPICS Dispatch Console event log, which contains information
about various system events that occurred during your current Cisco IPICS Dispatch Console session.
The system creates event logs automatically as you operate the Cisco IPICS Dispatch Console.
An event log can contain up to 200 messages. When a log reaches this limit, the system begins to
overwrite messages, starting with the first message received. In addition, the system clears the event logs
when you exit the Cisco IPICS Dispatch Console.
The Cisco IPICS Dispatch Console also logs other information as described in the “Cisco IPICS
Dispatch Console Logs” section on page 2-6.
You can display an Event Log window in these ways:
•
Click an icon or message in the Event log message area in the Details tab for any resource. An Event
Log window that contains the event log for that resource appears.
•
Click an icon or message in the Event log message area at the lower left corner of the Cisco IPICS
Dispatch Console Main window. An Event Log window that contains all system log messages
appears.
The Event Log window displays error, warning, and informational log messages. By default, the window
displays each log message on one line. Messages appear in the order that associated events occurred. The
most recently received message appears first.
Figure 3-75 illustrates the Event Log window.
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Figure 3-75
1
Event Log Window
Message summary—The following icons indicate the type of log message, and the number that
appears to the immediate right of an icon indicates how many messages of that type are displayed
in the Messages area:
•
Star icon
—All messages
•
X icon
•
Yellow exclamation point icon
•
Blue exclamation point icon
—Error messages
—Warning messages
—Informational messages
Click the Star icon to enter filter mode. Then you can click any other icon to display only messages
the type that the icon identifies.
2
Messages area—Displays each log message.
Unread messages flash. To mark a message as read, click it. To simultaneously mark all messages
as read, click the Mark all as read button (see row 3 in this table).
An icon to the left of the text of a message indicates the severity of the message:
•
X icon
—Error message
•
Yellow exclamation point icon
•
Blue exclamation point icon
—Warning message
—Informational message
Some messages include an expand icon
that you can click to see more detailed information
about an event. Click a collapse icon
to see less information about an event.
To display detailed information that is related to a message, click the message for the event. The
detailed information appears in the Additional Information area (see row 6 in this table).
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3
Mark all as read button—Click to indicate that all log messages in the Event Log window have
been read. Clicking this button stops all messages from flashing.
4
Resize handle— Click and drag to resize the Event Log window.
5
Close button—Click to exit the Event Log window.
6
Additional Information area—Displays the type of message and the date and time that the
associated event occurred. Also provides information that Cisco can use to assist you with
troubleshooting, if needed.
Emergency Mode
The Cisco IPICS Dispatch Console goes into emergency mode in the following situations:
•
For a P25 ISSI Gateway, when an emergency alarm or emergency call is received by the ISSI
Gateway
•
For a P25 Fixed Station, when an emergency alarm or emergency call is received by the DFSI
Gateway
•
For a serial controlled radio, when a remote radio initiates an emergency alarm or emergency call
and a donor radio receives it
Emergency Mode Indications
When the Cisco IPICS Dispatch Console goes into emergency mode, you are notified in the following
ways.
Note
These indications do not appear if the radio is using an RMS that is in the same location as the radio and
any of these situations exist: the Cisco IPICS Dispatch Console is logged in to Cisco IPICS using the
Remote location, or this radio is in a location other than the location that you logged in to. In these cases,
an emergency indicator appears in the SRCI.
•
The Cisco IPICS Dispatch Console client PC plays a continuous high-low warning sound.
•
The radio that triggered emergency mode flashes red in the View area.
•
In the Regions list, if the radio that triggered emergency mode is in a collapsed region view, that
region name flashes in red.
•
In the Regions list, if the radio that triggered emergency mode is in an expanded region view, that
region appears with a red border, and the radio that triggered emergency mode flashes with a red
background. See Figure 3-76 for an example.
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Emergency Mode
Figure 3-76
•
Regions List Expanded Region View when Cisco IPICS Dispatch Console is in
Emergency Mode
In the following tabs, the area that shows the name of the talk group or radio that you are using the
resource to communicate with flashes red and the emergency appears in the Alerts subtab:
– Radio Details for Nextel Radios tab
– Radio Details for EF Johnson Radios tab
– Channel Details for P25 Channels tab
– Radio Details for P25 Fixed Stations tab
– Radio Details for TETRA Radios tab
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Responding to Emergency Mode in the Cisco IPICS Dispatch Console
When the Cisco IPICS Dispatch Console is in emergency mode, follow these steps to respond to the
emergency:
Procedure
Step 1
Access the Details tab for the resource that indicates an emergency.
The Details tab appears when you click the Details button
Step 2
for the resource in the View area.
If you accessed the Radio Details tab for Nextel Radios, EF Johnson Radios, P25 Fixes Stations, or
TETRA radio, click the Alerts subtab.
Alerts appear on the Channel Details for P25 Channels tab by default.
Step 3
In the Alerts area, click the emergency alert, then take either or both of these actions:
•
CLEAR—Click this button to decrement the alert counter and stop the emergency indicator from
flashing
•
ACK—Click this button to acknowledge and silence an emergency alert and populate the Responder
field
Responding to Emergency Mode in the SRCI
When the SRCI indicates that emergency mode is in effect, click the Emergency button in the SRCI to
see the following information from the radio that triggered emergency mode:
Note
•
Type—Type of communication from the radio to the Cisco IPICS Dispatch Console. “Event”
indicates that radio went into its emergency mode. “Call” indicates that the radio sent audio traffic.
•
Received From—Radio identification number of the radio.
•
Time & Date—Time and date that the radio communicated with the Cisco IPICS Dispatch Console.
To display the SRCI, click the Radio Details button
for a powered-on Nextel radio in the View area.
If your Cisco IPICS Dispatch Console is communicating via an RMS component and you either specify
the Remote location when you log in to the Cisco IPICS Dispatch Console or the radio for which you
are viewing the Radio Details for Nextel Radios tab is in a location other than the location that you
logged in to, the SRCI appears. For detailed information about the SRCI, see the “Managing Radios and
Radio Descriptors” chapter in Cisco IPICS Server Administration Guide.
System Messages
A system message provides information that relates to the operation of the Cisco IPICS Dispatch
Console. A message can indicate a situation with Cisco IPICS Dispatch Console the that requires
immediate attention or that you should be aware of. It also can display information that you request, such
as the status of a radio, or a message that is sent to you by another user.
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Alert Messages
Each system message is displayed in a System Message pop-up window, which appears by default in the
lower right corner of your client PC monitor. After you view a system message, you can close the
window. The Cisco IPICS Dispatch Console does not save system messages after you close a System
Message pop-up window.
Figure 3-77 shows an example of a system message.
Figure 3-77
1
2
System Message Pop-Up Window
Message type icon:
•
X icon
—Error message
•
Orange exclamation point icon
•
Blue exclamation point icon
—Warning message
—Informational message
System message.
Alert Messages
If you are configured as the recipient of an alert action in a Cisco IPICS multipurpose policy, your Cisco
IPICS Dispatch Console displays an alert message when the policy executes. The alert message appears
in the Alert pop-up window, as shown in Figure 3-78, and includes the date and time that the policy
executed, and the text of the alert.
Figure 3-78
Alert Pop-Up Window
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Tear Away Items
Tear Away Items
The IDC tear away feature lets you customize the appearance of the IDC by moving various items from
the IDC Main window to any location on your computer screen. In this way, you can arrange the layout
of the IDC to best suit your working style and requirements.
You can reposition any torn away item at any time, and easily return any torn away item to its home
position, which is its default location in the IDC Main window.
If you exit the IDC after tearing away items, the system stores the location of those items and displays
them in their stored locations the next time you start the IDC.
You can tear away the following items:
•
Any tab in the View area
•
Any tab in the Items Tabs area Regions list
•
Dial Pad and Channel Patch area
•
All Talk and Patch controls
•
Alerts
•
Master Audio Controls
•
P25 Supplementary Services area
•
Client PC time display
To tear away an item, click the Tear Away icon
at the top right of the item. If the item has already
been torn away and the new location stored, the item moves to that location. Otherwise, click and drag
the textured bar
at the top of the item to move it to the desired location.
To reposition a torn away item, click and drag the textured bar
it to the desired location.
at the top of the item to move
To store the current location of one tear away item on your screen and return it to its home position, click
the Return icon
at the top right of the item. The next time you click the Tear Away icon
for that
item, it moves to its stored location.
To store the current location of all tear away items on your screen and return them to their home
positions, choose View > Close Tear Away Windows. The next time you click the Tear Away icon
for any of these items, the item moves to its stored location.
To return each tear away item on your screen to its home position without storing its current location,
choose View > Reset Tear Away Windows.
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INDEX
VTG resource
A
3-54
VTG to incident
account lockout
2-7
VTG to VTG
Activate Incident VTG button
Activate VTG button
3-56
3-51
3-105
3-4
Add Video pop-up window
incident VTG
policy
VTG
3-75
Address Book window
accessing
activating
3-75
3-56
Add VSOM Camera window
3-98
Admin Console
3-51
Active Users tab
3-83
3-4
alert
3-98
Add a Channel pop-up window
Add a Radio pop-up window
3-72
3-76
configured tones for
3-123
from IPICS Connect
3-29, 3-46
message
3-133
Add a User pop-up window
3-73
alert icon
Add a VTG pop-up window
3-75
Alert pop-up window
Add Camera pop-up window
Add Contact window
3-81
3-108
Add Image pop-up window
3-6
3-133
alert tone
downloading
3-78
adding
2-1
select channel for
3-10
select direct dial channel for
camera to Cisco IPICS
3-83
select incident for
3-81
select P25 channel for
channel to incident
3-72
select radio for
channel to VTG
3-72
image to incident
incident
3-96
3-58
radio to incident
radio to VTG
3-76
3-76
resource to incident
resource to VTG
user to incident
user to VTG
3-71
3-71
3-73
3-122, 3-126
3-19
3-121
All role, IPICS Dispatch Console features available to
1-6
All Talk
button
3-73
video to incident
3-94
select VTG for
All Mute button
incident resource
3-13
3-17
select resource for
3-78
3-15
3-21
camera to incident
VTG
3-79
3-123
select resource for
3-122
All Talk and Patch Controls area
location
3-122
audio
3-79
device for output
input devices
3-65
3-66
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-1
Index
master controls
time received
volume
adding to incident
3-121
channel
3-128
adding
3-22, 3-89, 3-122
audio connections options
to incident
3-65
audio replay
beep tone
3-22
3-72
audio replay
3-9
3-9, 3-15
3-9
audio select
controls
3-21
icon
direct dial channel
incident
radio
3-9, 3-12, 3-15, 3-16, 3-19, 3-21, 3-22
3-12
3-16
save audio
latch
3-9
move
3-10
mute
3-9
name
3-8
patch
3-10, 3-128
powered on
3-22
showing controls
VTG
3-15
3-21
P25 channel
3-8
incidents participating in
3-21
hiding controls
3-72
to VTG
channel
description
3-9, 3-12, 3-15, 3-16, 3-19, 3-21
PTT
audio select
3-9
secure
3-8
3-10
channel
3-9, 3-15
traffic
incident
3-21
transmit indicator
radio
VTG
3-10
3-10
Channel Details for P25 Channels tab
3-13
description
3-17
resource
3-10
3-8
receive indicator
3-19
P25 channel
3-81
displaying
3-128
3-47
3-13, 3-47
Cisco IPICS
3-19
adding
camera to
B
beep tone, in audio replay
3-83
Cisco IPICS role, IPICS Dispatch Console features
available to 1-6
3-22
Cisco IPICS Server
accessing from IDC
C
3-4
Cisco IPICS server
downloading installation program from
call
ending
3-111
placing
3-111
IP address of
3-113
3-103
description
3-83
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-2
client PC
audio devices on
camera
adding to Cisco IPICS
3-71
Cisco Video Surveillance Operations Manager
(VSOM) 3-83
call alert, supplementary service
Call button
2-2
guidelines
1-1
1-1
3-66
Index
network interface card (NIC)
time on
PTT
3-67
3-14
receive indicator
3-112
connectivity, guidelines
traffic
2-6
contacts
3-15
3-15
transmit indicator
favorite
Dispatcher role, IPICS Dispatch Console features available
to 1-6
3-105, 3-107
global
3-105, 3-107
private
downloading
3-105, 3-108
cross-mute group
3-15
alert tone
1-2
2-1
IPICS Dispatch Console
DTMF button
2-2
3-123
D
dark theme
3-65
E
Deactivate Incident VTG button
Deactivate VTG button
3-56
Edit Contact window
3-51
EF Johnson radio, radio details tab
deactivating
incident VTG
VTG
3-108
emergency mode
3-56
3-51
Dial button, in VTG
3-52
dial-out action, in VTG
hiding
from SRCI
3-110
EndtoEnd P25
description
displaying
3-104
audio replay
3-32, 3-49
3-24
3-10
Event Log window
3-99
direct connect number, for IPICS Connect
3-128
3-128
3-28, 3-45
F
3-15
icon
3-14
favorite contacts
latch
3-14
features, available to user
move
3-15
filtering
mute
3-15
incident resource
name
3-14
VTG resource
patch
3-15
powered on
3-132
3-132
encryption, for radio
1-6
direct dial channel
3-38
serial control radio
3-52
3-104
showing
3-130
from Cisco IPICS Dispatch Console
Dial Pad and Channel Patch area
displaying
3-130
3-69
Dialer Patch Manager pop-up window
access to
indications
responding to
3-62
dialer-channel audio
3-130
P25 Fixed Station
3-61
displaying
description
IPICS Dispatch Console
Dialer Call History tab
description
3-30
3-105, 3-107
1-6
3-58
3-54
3-13
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-3
Index
IDCMediaServer.exe
G
status
Gateway P25
3-10
global contacts
3-112
status, determining
3-105, 3-107
2-5
IDCMediaServer.exe process
group alias, for IPICS Connect
3-28, 3-45
description
2-5
image
adding to incident
H
in incident
3-57
uploading to Cisco IPICS server
headset
audible hum
viewing
2-9
audio settings for
3-57
incident
2-9
connecting to client PC
type
active
2-9
1-7
adding
2-9
USB DSP
camera to
2-8
3-81
image to
hiding
Dial Pad and Channel Patch area
Items Tabs area
user to
PTT and Patch Controls area
System Information area
3-112
3-122
3-111
high availability (HA)
description
operation
Hold button
3-68
icon
3-8
direct dial channel
incident
3-14
P25 channel
3-21
audio select
3-21
3-96
3-11
1-6, 3-58
3-20
inactive
1-7
journal
3-58
latch
3-20
move
3-21
mute
3-21
name
3-20
overview
patch
3-20
1-6
3-21
powered on
3-19
radio
3-16
PTT
VTG
3-18
receive indicator
3-20
resource
IDC
See IPICS Dispatch Console
adding
filtering
Cisco IPICS Dispatch Console User Guide, Release 4.9
3-72
3-75
audio replay
icon
3-103
3-79
adding VTG to
description
1-7
I
channel
3-73
adding channel to
creating
1-7
hot keys, assigning
3-76
video to
3-121
P25 Supplementary Services area
3-78
radio to
3-104
3-92
Master Audio Controls area
IN-4
3-78
3-58
3-58
3-21
3-85
Index
removing
installation program, downloading
3-58
status
3-57
keep on top
types
3-57
license types
title
log files
3-58
traffic
transmit indicator
3-21
Incident Details tab
displaying
3-71
1-5
2-6
logging in to
3-21
Incidents tab
1-3
logging out of
1-4
Main window
3-2
menu bar
3-21, 3-54, 3-96
3-4
off-line mode
1-5, 3-5
1-5, 3-5
access to
1-5
on-line mode
items on
3-94
operating mode
incident VTG
overview
activating
deactivating
description
latch
state
VAD
3-56
starting
1-2
themes
3-65
uninstalling
3-56
version
3-58
1-5
3-5
Silver user license
3-56
RX mute
1-1
Region tab
3-56
1-7, 3-54
listen only
1-5, 3-5
Platinum user license
3-56
2-2
1-5
2-4
3-5
Items Tabs area
3-56
installation directories, required privileges
description
2-2
installation program, downloading
2-2
hiding
installing, IPICS Dispatch Console
2-3
showing
3-92
3-92
3-92
IPICS Connect
alert
3-29, 3-46
direct connect number
group alias
page
3-28, 3-45
3-28, 3-45
J
journal
3-29, 3-46
adding to incident
IPICS Dispatch Console
color theme
3-65
emergency mode
exiting
definition
entry
3-130
3-56, 3-58
3-58
3-58
in incident
3-58
1-4
features available by user type
high availability (HA)
1-7
installation
1-6
K
Keep on Top check box
directories
2-2
guidelines
2-1
procedure
2-3
installation program
key assignments
3-71
3-68
2-2
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-5
Index
Master Audio Controls area
L
hiding
3-121
language, setting
2-4
location
3-121
last call transmit
3-128
showing
3-121
latch
Master Volume slider
channel
3-9
menu bar
direct dial channel
incident
P25 channel
type
3-56
VTG
description
3-38
exiting
3-16, 3-24, 3-26, 3-32, 3-49
3-43
direct dial channel
3-12
3-38
3-6, 3-7, 3-125, 3-126
incident
3-43
radio
1-5
3-21
3-13
3-127
3-19
Mute button
1-5
channel
3-65
3-9
direct dial channel
listen only
global
3-56
3-121
incident
3-52
3-21
P25 channel
log in, to IPICS Dispatch Console
log out, of IPICS Dispatch Console
1-3
1-4
radio
M
3-2
Cisco IPICS Dispatch Console User Guide, Release 4.9
3-13
3-17
resource
VTG
Main window
3-15
3-17
resource
incident VTG
3-9
P25 channel
VTG
light theme
IN-6
3-121
direct dial channel
3-18
Platinum
VTG
resource
channel
license
Silver
3-21
all
3-127
TETRA radio
incident
mute
3-16, 3-24, 3-26, 3-32, 3-49
resource
VTG
3-14
3-20
P25 Fixed Station
radio
3-119
move
3-9
P25 channel
3-39
3-33
monitoring, radio
Latch button
incident
3-4
monitor, radio
3-18, 3-52
channel
3-4
monitor, P25 Fixed Station
3-127
TETRA radio
2-9
minimal mode
3-12
P25 Fixed Station
resource
3-4
microphone
3-20
incident VTG
radio
3-14
3-122
3-127
3-19
3-15
Index
N
name
3-11
patch
3-13
powered on
incident
VTG
name
3-20
PTT
3-18
3-10
3-12, 3-50
receive indicator
network interface card (NIC), selecting
network settings
3-67
secure
3-11
status
network time protocol (NTP) server
Nextel radio, radio details tab
notification action, in VTG
Notify button
3-67
3-25
3-51
3-51
1-2
3-13
3-50
talk group
3-10
transmit indicator
transmit mode
unit call
3-13
3-50
3-10
P25 Fixed Station
emergency mode
O
latch
3-38
3-38
off-line mode
1-5, 3-5
monitor
on-line mode
1-5, 3-5
PTT
3-39
3-39
receive indicator
releasing
P
3-38
3-37
repeater or talkaround (RTA)
reserving
P25
call alert
scan
3-113
radio check
3-114
3-37
3-39
status
3-40
3-37
radio detach
3-115
traffic
radio inhibit
3-116
transmit indicator
radio uninhibit
radio unit monitor
short message
status query
transmit mode
3-120
hiding
P25 channel
audio select
3-13
channel details tab
EndtoEnd P25
Gateway P25
icon
3-38, 3-43
3-112
location
3-112
showing
3-112
page, from IPICS Connect
password expiration
3-47
3-29, 3-46
2-7
patch
3-10
incident
3-10
3-21
in Dial Pad and Channel Patch area
3-11
incidents participating in
3-36
P25 Supplementary Services area
3-118
3-12
3-37
P25 Fixed Station, radio details tab
3-119
3-117
audio replay
3-39
3-13
P25 channel
3-111
3-13
latch
3-12
radio
move
3-13
resources
mute
3-13
select channel for
3-17
3-123
3-10
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-7
Index
select direct dial channel for
select incident for
select radio for
select VTG for
select VTG for
3-19
VTG
3-19
Patch button
3-122
showing
3-96
3-122
push-to-talk
activating
See PTT
3-98
alert message
3-133
Policy Execution Status tab
description
displaying
Q
3-59
3-59
powered-off resource
Quick Patch History tab
3-7
description
powered-on
displaying
channel
incident
3-60
3-13
R
3-19
P25 channel
3-10
radio
3-15
resource
3-60
3-8
direct dial channel
VTG
3-19
3-18
hiding
1-5
policy
radio
adding
3-7
to incident
3-17
3-76
to VTG
3-76
powering off, resource
3-125
audio replay
3-16
powering on, resource
3-125
audio select
3-17
power level, radio
3-24, 3-32
primary Cisco IPICS server
private contacts
icon
1-7
3-105, 3-108
PTT
3-9
direct dial channel
incident
3-14
3-20
P25 channel
3-12, 3-50
3-16, 3-24, 3-26, 3-34, 3-43
resource
3-127
rP25 Fixed Station
select channel for
incidents participating in
latch
move
3-17
mute
3-17
name
3-16
P25 channel
patch
3-10
PTT
3-17
3-16, 3-24, 3-26, 3-32, 3-43, 3-49
3-119
3-13
3-17
powered on
3-39
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-8
3-16
monitoring
channel
radio
3-126
PTT and Patch Controls area
3-123
Platinum user license
Policies tab
3-13
3-17
select resource for
3-122, 3-126
3-15
3-21
select P25 channel for
3-13
3-17
select resource for
VTG
select incident for
3-21
select P25 channel for
select radio for
select direct dial channel for
3-15
3-16
3-15
Index
receive indicator
secure
Radio Details for P25 Fixed Stations tab
3-17
description
3-15
serial control
displaying
emergency mode
monitor
PTT
description
displaying
3-32
receive indicator
displaying
repeater or talkaround (RTA)
scan
3-41
description
3-26, 3-32
3-26, 3-31
reserving
3-41
Radio Details for Tone Control Radios tab
3-26, 3-34, 3-43
releasing
3-36
Radio Details for TETRA Radios tab
3-32, 3-49
3-33
power level
3-36
3-33
3-23
Radio Details tab
displaying
3-26, 3-31, 3-32
3-23
3-17
radio inhibit, supplementary service
3-34
3-116
status
3-27, 3-34, 3-44
radio uninhibit, supplementary service
traffic
3-26, 3-32, 3-48
radio unit monitor, supplementary service
transmit indicator
transmit mode
channel
TETRA
3-10
direct dial channel
incident
3-42
3-42
P25 channel
reserving
3-42
P25 Fixed Station
radio
3-42
transmit indicator
tone control
VTG
3-24
power level
region
3-24
receive indicator
traffic
displaying
3-23
hiding
3-17
radio check, supplementary service
radio detach, supplementary service
3-114
3-115
Radio Details for EF Johnson Radios tab
3-30
3-30
Radio Details for Nextel Radios tab
description
displaying
3-6
3-125
3-124
expanded region view
transmit indicator
displaying
3-71
collapsed region view
3-23
3-17
description
3-19
Regions list
3-23
transmit indicator
traffic
3-42
Records per Page field
3-24
3-38
3-126
TETRA radio
encryption
PTT
3-13, 3-48
3-17, 3-23, 3-26, 3-32
resource
3-42
3-15
3-21
releasing
traffic
3-25
3-119
receive indicator
3-26, 3-32
3-33
receive indicator
3-120
3-124, 3-125
moving resources
showing
Region tab
3-125
3-125, 3-126
3-124, 3-125
3-5
Release button
3-26, 3-31, 3-37, 3-42
releasing, fixed station radio
releasing, serial control radio
releasing, TETRA radio
3-37
3-26, 3-31
3-42
3-25
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-9
Index
removing
receive indicator
incident resource
VTG resource
removing from incident
3-58
removing from VTG
3-54
repeater or talkaround (RTA), P25 Fixed Station
repeater or talkaround (RTA), radio
transmit indicator
3-39
VTG
3-33
replay audio
All
3-54
3-128
3-17
Reserve button
3-26, 3-31, 3-37, 3-42
reserving, P25 Fixed Station
reserving, serial control radio
reserving, TATRA radio
3-42
reserving, TETRA radio
3-42
incident VTG
VTG
3-26, 3-31, 3-32
adding
3-71
3-71
adding to incident
adding to VTG
audio select
channel
3-58
3-54
3-128
3-34, 3-39
secondary Cisco IPICS server
1-7
channel
3-8
P25 channel
radio
3-11
3-15
select
direct dial channel
3-13
3-7
channel, for PTT, patch, alert tone
3-10
direct dial channel, for PTT, patch, alert tone
3-19
in incident
in VTG
3-52
secure
3-8
incident
3-56
S
scan
to incident
1-6
RX mute
3-37
resource
to VTG
1-6
Dispatcher
3-103
icons
3-58
role
See audio replay
Res button
3-126
incident, for PTT, patch, alert tone
3-57
3-53
3-21
P25 channel, for PTT, patch, alert tone
radio, for PTT, patch, alert tone
3-17
latch
3-127
resource, for all talk, patch, alert tone
move
3-7, 3-125, 3-126
resource, for PTT, patch, alert tone
mute
3-127
VTG, for PTT, patch, alert tone
P25 channel
patching
3-10
3-123
power
Select check box
channel
direct dial channel
off
3-7
incident
on
3-7
radio
3-125
resource
powering on
3-125
VTG
power on
PTT
3-127
radio
3-15
3-7
Cisco IPICS Dispatch Console User Guide, Release 4.9
3-15
3-21
3-13, 3-17
powering off
IN-10
3-10
3-126
3-19
Serial Radio Control Interface (SRCI)
accessing
3-25, 3-30, 3-41
emergency mode
3-132
3-13
3-122
3-126
3-19
3-15
Index
Server Address field
status query
3-71
Settings tab
System Information area
audio connections options
description
hiding
3-65
3-63
dialer-channel audio options
displaying
3-69
3-111
location
3-111
showing
3-111
system message
3-63
key assignments options
miscellaneous options
themes options
3-132
System Message pop-up window
3-68
3-67
T
3-65
short message, supplementary service
3-117
showing
talk group
P25 channel
Dial Pad and Channel Patch area
Items Tabs area
3-104
3-92
3-121
P25 Supplementary Services area
PTT and Patch Controls area
3-112
3-122
3-124, 3-125
TETRA radio, radio details tab
Show Rx Times check box
dark
3-65
light
3-65
options
3-111
3-71
DTMF tones
1-2
state, of IPICS Dispatch Console
1-5, 3-5
status
3-57
3-40
3-27, 3-34, 3-44
status query, supplementary service
supplementary services
3-118
3-21
3-13
radio
3-17, 3-23, 3-26, 3-32, 3-37, 3-42, 3-48
VTG
3-19
Transfer button
channel
3-112
3-103
3-10
direct dial channel
3-114
incident
3-115
P25 channel
radio inhibit
3-116
P25 Fixed Station
3-120
radio unit monitor
short message
3-119
3-117
radio
3-15
3-21
radio detach
radio uninhibit
3-15
transmit indicator
3-113
radio check
3-10
P25 channel
serial control radio
call alert
incident
3-50
3-23
traffic
direct dial channel
3-53
P25 Fixed Station
3-123
Radio Details tab
channel
P25 channel
3-128
tone control radio
starting, IPICS Dispatch Console
of VTG resource
3-112
time stamp, for audio received
1-5
of incident resource
3-41
3-65
time, on client PC
System Information area
Silver user license
3-10
themes
Master Audio Controls area
Regions list
3-133
3-71
network settings options
P25
3-118
3-13, 3-48
3-37
3-17, 3-23, 3-26, 3-32
resource
3-128
TETRA radio
3-42
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-11
Index
VTG
in incident
3-19
transmit mode
type
P25 channel
radio
3-79
uploading to Cisco IPICS server
3-50
P25 Fixed Station
3-57
viewing
3-38, 3-43
3-57
YouTube
3-33
3-88, 3-90
VLC media player
1-2
Voice Activity Detection
U
See VAD
uninstalling, IPICS Dispatch Console
unit call
2-4
volume, audio
3-10
VTG
Unmute button
channel
radio
adding
3-15
radio to
3-21
3-76
to VTG
user to
3-127
3-123
Upload Image pop-up window
3-85
3-19
audio select
3-19
3-94
3-85
deactivating
video to Cisco IPICS server
3-86
description
3-86
3-73
audio replay
image to Cisco IPICS server
Upload Video pop-up window
3-75
3-75
creating
uploading
3-75
VTG to
3-19
Unpatch button
3-72
to incident
3-13
3-17
resource
3-51
channel to
P25 channel
VTG
3-94
3-121
incident
dial-out
3-51
3-54
3-52
USB DSP headset, using with IPICS Dispatch
Console 2-8
icon
3-18
latch
3-18, 3-52
user
listen only
adding to incident
adding to VTG
3-73
3-73
user, features available to
1-6
move
3-19
mute
3-19
name
3-18
notification
patch
V
PTT
in VTG
3-56
3-52
3-17
3-18
receive indicator
adding
3-79
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-12
3-51
resource
video
adding to incident
3-52
3-19
powered on
VAD
in incident VTG
2-9
3-22, 3-89, 3-122
activating
3-9
direct dial channel
global
voice quality, guidelines
filtering
3-54
3-54
3-19
3-86
Index
removing
status
3-53
types
3-53
RX mute
3-52
state
title
3-54
3-54
3-54
traffic
3-19
transmit indicator
VAD
3-19
3-52
VTG Details tab
displaying
features
3-19, 3-50, 3-94
3-50
VTGs tab
access to
1-5
items on
3-92
W
Windows time service
1-2
Y
YouTube video
source URL for
viewing
3-88
3-90
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-13
Index
Cisco IPICS Dispatch Console User Guide, Release 4.9
IN-14
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