Gryphon™ I GPS4400
On-Counter Presentation Scanner
Quick Reference Guide
Datalogic ADC, Inc.
959 Terry Street
Eugene, OR 97402
USA
Telephone: (541) 683-5700
Fax: (541) 345-7140
©2013-2015 Datalogic ADC, Inc.
An Unpublished Work - All rights reserved. No part of the contents of this documentation or the procedures described therein may be reproduced or transmitted in any form or by any means without prior written permission of
Datalogic ADC, Inc. or its subsidiaries or affiliates ("Datalogic" or “Datalogic
ADC”). Owners of Datalogic products are hereby granted a non-exclusive,
revocable license to reproduce and transmit this documentation for the purchaser's own internal business purposes. Purchaser shall not remove or alter
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let us know via the "Contact Datalogic" page.
Disclaimer
Datalogic has taken reasonable measures to provide information in this manual that is complete and accurate, however, Datalogic reserves the right to
change any specification at any time without prior notice.
Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A.
in many countries, including the U.S.A. and the E.U. All other brand and product names may be trademarks of their respective owners.
Patents
See www.patents.datalogic.com for patent list.
See the Regulatory Addendum included with
your product for additional regulatory, safety
and legal information.
Table of Contents
Reading a Bar Code .......................................................................................... 2
Setting Up the Reader ...................................................................................... 3
USB Interface .................................................................................. 4
Attaching/Detaching the Stand ............................................................ 6
Programming .................................................................................................... 7
Using Programming Bar Codes ............................................................. 7
Configure Other Settings ........................................................................ 7
Resetting Product Defaults ................................................................... 8
Aiming System ........................................................................................ 8
Good Read Green Spot Duration ............................................................ 9
Operating Modes ................................................................................... 10
Technical Features .......................................................................................... 12
Host Interface Connections ................................................................. 16
LED and Beeper Indications .......................................................................... 17
Indicators ......................................................................................................... 18
Error Codes ...................................................................................................... 21
GPS4400 Dimensions.................................................................. 22
Ergonomic Recommendations ...................................................................... 24
Cleaning ........................................................................................................... 25
Datalogic ADC Limited Factory Warranty .................................................... 26
Services and Support ...................................................................................... 29
Products ....................................................................................... 29
Service & Support ........................................................................ 29
Contact Us.................................................................................... 29
Quick Reference Guide
i
NOTES
ii
Gryphon™ I GPS4400
DATALOGIC ADC, INC.
END USER SOFTWARE LICENSE AGREEMENT (EULA)
FOR THE GRYPHON™ GPS4XX
Notice to End User: There are two types of software covered by this END USER LICENSE AGREEMENT ("EULA"): (1) The Datalogic Product you have acquired contains embedded software
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Quick Reference Guide
iii
2.2
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6. Limited Warranty.
6.1
iv
Datalogic warrants that, under normal use and operation, the Datalogic Product will conform
substantially to the applicable Documentation for the period specified in the Documentation.
During this period, for all reproducible nonconformities for which Datalogic has been given
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Gryphon™ I GPS4400
6.2
that the product will meet End User's requirements or that use of the product will be uninterrupted or error free, or that Datalogic's remedial efforts will correct any nonconformance.
This limited warranty does not cover any product that have been subjected to damage or
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7.1
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7.3
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Quick Reference Guide
v
9.2
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- END -
Software Product Policy
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shipped to the buyer. To arrange for a Software Maintenance and Support Agreement please contact your Datalogic sales person.
vi
Gryphon™ I GPS4400
Gryphon GPS4400
On-Counter Presentation Scanner
The Gryphon™ 4400 series represents a premium level in bar code
data collection devices from Datalogic using advanced imaging technology. The GPS4400 countertop presentation scanner offers
hands-free scanning of small, easily handled items and handheld
scanning operation for bulkier items. The reader’s compact size
makes it the ideal solution for space-constrained environments.
With a precise reading area, it is perfect for hands-free or handheld
scanning and helps reduce accidental misreads of items caused by
stray laser scan lines - improving productivity and customer satisfaction.
Its aggressive imaging performance and intuitive operation reduces
user training and speeds checkout for better customer service.
The GPS4400 2D bar code scanner module features outstanding
near-field reading, a wide angle field-of-view, high motion tolerance,
snappy reading, and also offers excellent performance when decoding poor or damaged bar codes. As with all Gryphon readers, the
GPS4400 reader offers good-read visual confirmation with Datalogic’s patented ‘Green Spot’ technology as well as supporting
advanced features like image capture.
Quick Reference Guide
1
Reading a Bar Code
User comfort is maximized with the GPS4400 OEM module’s steady,
deep red illumination light. Easier on the eyes than competitive products with flicker illumination, the highly visible 4-Dot aimer defines a
precise reading zone and reduces accidental reads. The aimer’s center cross provides a locator for targeted scanning in a multiple bar
code environment.
The GPS4400 omni-directional reading provides quick decoding performance on all common 1D and 2D codes as well as postal, stacked
and composite codes like PDF417.
For mobile marketing or ticketing applications, this imager also offers
excellent performance when reading bar codes from mobile
devices.The GPS4400 eliminates the need for separate equipment
with signature capture and document scanning capabilities.
The GPS4400 supports several modes that can be used as a trigger.
This module has the ability to automatically sense objects and trigger itself. A continuous scan mode captures data whenever a bar
code passes into its field-of-view.
The reader can also be triggered remotely through software commands. The GPS4400 bar code scanner supports an RS-232 serial
interface or a USB (USB-HID or USB COM) interface.
Reading a Bar Code
The Gryphon GPS4400 can be used as either a hands-free presentation scanner or a handheld. Read a bar code label by presenting the
label to the scanner, or by moving the scanner toward the target.
Center the aiming pattern and illumination system to capture and
decode the image. The aiming system will briefly switch off after the
acquisition time, and if no code is decoded will switch on again before
the next acquisition. The illumination will remain on until the symbol
is decoded.
2
Gryphon™ GPS4400
Setting Up the Reader
Setting Up the Reader
Scan the appropriate bar code for your reader’s interface type from
the following section.
RS-232 Interface
RS-232 standard interface
Select RS-232 STD
RS-232 Wincor-Nixdorf
Select RS-232 W-N
RS-232 for use with OPOS/UPOS/JavaPOS
Select RS-232 OPOS
Quick Reference Guide
3
Setting Up the Reader
USB Interface
The reader attaches directly to a USB host or a powered USB hub, and
is powered by it. No additional power supply is required. The reader
auto-detects the USB and defaults to the USB-KBD interface.
To simulate a Keyboard, scan the bar code below:
$P,HA35,P(CR)
Interface Selection: USB-KBD
Select USB Keyboard with alternate key encoding:
USB Alternate Keyboard
Select USB Keyboard for Apple computers:
USB-KBD-APPLE
4
Gryphon™ GPS4400
Setting Up the Reader
To simulate a serial interface, scan the bar code below:
$P,HA47,P(CR)
Interface Selection: USB-COM
Download the correct USB COM driver from:
http://www.datalogic.com.
IMPORTANT
USB-OEM (for use with OPOS/UPOS/JavaPOS):
Select USB-OEM
Quick Reference Guide
5
Setting Up the Reader
Attaching/Detaching the Stand
The reader can be removed or attached to the stand simply by snapping on or off. To attach, align the holes on the bottom of the scanner
with the posts on the stand and push down to snap in place. To
remove, just pull straight up to detach the reader from the base.
For specific size information, see GPS4400 Dimensions on page 22.
Attaching/Detaching the Stand
If desired, the stand can be mounted to a stationary surface using
two screws.
Stand bottom
Screw holes
6
Gryphon™ GPS4400
Programming
Programming
The reader is factory-configured with a set of standard default features or loaded with a custom configuration, depending upon the
model ordered. After scanning the interface bar code from the Interfaces section (if necessary), you can select other options and customize your reader through use of the programming bar codes
available in the Gryphon I GPS4400 Product Reference Guide (PRG).
Programming can also be performed using the Datalogic Aladdin™
Configuration application, which is downloadable from the Datalogic
website listed on the back cover of this manual. This multi-platform
utility program allows device configuration using a PC. It communicates with the device using a serial or USB cable, and can also create
configuration bar codes to print.
Using Programming Bar Codes
This manual contains bar codes which allow you to reconfigure your
reader. Some programming bar code labels, like the one for Resetting Product Defaults on page 8, require only the scan of that single
label to enact the change.
Other bar codes require the reader to be placed in Programming
Mode prior to scanning them. Scan an ENTER/EXIT bar code once to
enter Programming Mode; scan the desired parameter settings;
scan the ENTER/EXIT bar code again to accept your changes, which
exits Programming Mode and returns the reader to normal operation.
Configure Other Settings
Additional programming bar codes are available in the PRG to allow
for customizing programming features. If your installation requires
different programming than the standard factory default settings,
refer to the PRG.
Quick Reference Guide
7
Programming
Resetting Product Defaults
If you aren’t sure what programming options are in your reader, or
you’ve changed some options and want your default settings
restored, scan the bar code below to reset the reader to its initial
configuration.
Defaults are based on the interface type. Be sure your reader
is configured for the correct interface before scanning this
label.
NOTE
$P,HA00,P(CR)
Restore Custom Default Settings
The product can also be restored to its original factory default settings. Reference the PRG for this option, and for a list of standard
factory settings.
Aiming System
A number of options for customizing control of the Aiming System
are available. See the PRG for more information and programming
bar codes.
8
Gryphon™ GPS4400
Programming
Good Read Green Spot Duration
Successful reading can be signaled by a good read green spot. Use
the bar codes that follow to specify the duration of the good read
pointer beam after a good read.
ENTER/EXIT PROGRAMMING MODE
Disabled
♦ Short (300 ms)
Medium (500 ms)
Long (800 ms)
Quick Reference Guide
9
Programming
Operating Modes
The reader can operate in one of several scanning modes.
See the PRG for further information on the operation of reading modes, and additional programmable features.
NOTE
On Line (Single Trigger): Scanning is manually activated when the
trigger button is pushed.
Serial On Line: Scanning is initiated by command sent through the
host interface (manual triggering can be enabled in this read mode
through option setting).
Automatic (Always On): Scanning is continually on.
Automatic (Object Sense): Scanning is turned on automatically when
an item is placed in the reader’s field of view.
ENTER/EXIT PROGRAMMING MODE
$CSNRM00(CR)
On Line (Single Trigger)
10
Gryphon™ GPS4400
Programming
Operating Modes (continued)
$CSNRM01(CR)
Serial On Line
$CSNRM02(CR)
Automatic (Always On)
$CSNRM03(CR)
♦ Automatic (Object Sense)
Quick Reference Guide
11
Technical Features
Technical Features
Item
Description
Physical Characteristics
Color
White/Gray
Dark Gray/Black
Dimensions
Without Stand
Height: 74 mm
Length: 95 mm
Width: 64 mm
With Stand
Height: 121 mm
Length: 107 mm
Width: 73 mm
Weight
Without Stand: 295.0 g /
10.4 oz
With Stand: 178.0 g / 6.3 oz
Electrical Characteristics
Input Voltage
5 VDC ± 5%
Overvoltage tolerant to 14VDC
Item
Description
Current & Power Consumption
Input current at 5V in Automatic (Object Sense) Reading Mode
Operating (typical)
<180 mA
Operating (max)
<200 mA
Operating (peak*)
<300 mA
Idle/standby (typical)
55 mA (OnLine & Serial OnLine Modes)
105 mA (Automatic Object Sense Mode)
No idle in Automatic Mode
* Peak hold sample time 100mS
12
Gryphon™ GPS4400
Technical Features
Performance Characteristics
Nominal Frame Rate
53 frames/second
Light Source
Dual Red LEDs
Roll (Tilt) Tolerance
Up to ± 180°
Pitch Tolerance
± 40°
Skew (Yaw) Tolerance
± 40°
Print Contrast Minimum
25% minimum reflectance
Field of View
40° H x 26° V
cm
NF
inches
FF
NF
FF
Code 39 4mil
Code 39 5mil
Code 39 10mil
Code 39 20mil
4.2
2.6
0.0
0.0
15.4
18.8
37.9
57.1
1.7
1.0
0.0
0.0
6.0
7.4
14.9
22.5
EAN 7.5mil
EAN 13mil
1.2
0.8
25.5
42.2
0.5
0.3
10.0
16.6
PDF-417 6.6mil
PDF-417 10mil
PDF-417 15mil
1.6
0.0
0.0
13.7
22.4
34.6
0.6
0.0
0.0
5.4
8.8
13.6
DataMatrix 10mil
DataMatrix 15mil
2.3
0.0
14.5
23.2
0.9
0.0
5.7
9.1
QR Code 10mil
2.3
14.3
QR Code 15mil
0.0
23.0
1D Min Resolution = 4 mil
Minimum Element Width PDF-417 Min Resolution = 5 mil
Datamatrix Min Resolution= 7 mil
0.9
0.0
5.6
9.0
Depth of Field (Typical)
* 13 mils DOF based on EAN. All others are Code 39. All labels grade A, minimum
illumination 100 lux, 20°C, label inclination 10°, static reading.
Quick Reference Guide
13
Technical Features
Decode Capability
1D Bar Codes
UPC/EAN/JAN (A, E, 13, 8); UPC/EAN/JAN (including P2 /P5); UPC/EAN/JAN
(including; ISBN / Bookland & ISSN); UPC/EAN Coupons; Code 39 (including full
ASCII); Code 39 Trioptic; Code39 CIP (French Pharmaceutical); LOGMARS (Code 39
w/ standard check digit enabled); Danish PPT; Code 32 (Italian Pharmacode 39);
Code 128; Code 128 ISBT; Interleaved 2 of 5 ; Standard 2 of 5; Interleaved 2 of 5
CIP (HR); Industrial 2 of 5; Discrete 2 of 5; Datalogic 2 of 5 (China Post Code/Chinese 2 of 5); IATA 2of5 Air cargo code; Code 11; Codabar; Codabar (NW7); ABC
Codabar; EAN 128; Code 93 ; MSI; PZN; Plessey; Anker Plessey; GS1 DataBar
Omnidirectional; GS1 DataBar Limited; GS1 DataBar Expanded; GS1 DataBar
Truncated; DATABAR Expanded Coupon.
2D / Stacked Codes
The Gryphon I GPS4400 scanner is capable of decoding the following symbologies using multiple frames (i.e. Multi-Frame Decoding):
Datamatrix; Inverse Datamatrix; Datamatrix is configurable for the following
parameters:; Normal or Inverted; Square or Rectangular Style; Data length (1 3600 characters); Maxicode; QR Codes (QR, Micro QR and Multiple QR Codes);
Aztec; Postal Codes - (Australian Post; Japanese Post; KIX Post; Planet Code;
Postnet; Royal Mail Code (RM45CC); Intelligent Mail Barcode (IMB); Sweden Post;
Portugal Post); LaPoste A/R 39; 4-State Canada; PDF-417; MacroPDF; Micro
PDF417; GS1 Composites (1 - 12); Codablock F; French CIP13a; GS1 DataBar
Stacked; GS1 DataBar Stacked Omnidirectional; GS1 DataBar Expanded Stacked;
GSI Databar Composites; Chinese Sensible Code; Inverted 2D codesb .
aIt is acceptable to handle this with ULE
b
The SW can apply the Normal/Reverse Decoding Control to the following symbologies: Datamatrix, QR, Micro QR, Aztec and Chinese Sensible Code.
NOTE: The Scanner can also decode mirrored images of 2D matrix codes Datamatrix, QR Code and Maxicode.
14
Gryphon™ GPS4400
Technical Features
Interfaces Supported
RS-232 types: STD, W-N & OPOS
USB types: COM, KBD & OEM
User Environment
Operating Temperature
0° to 50° C (32° to 122° F)
Storage Temperature
-40° to 70° C (-40° to 158° F)
Humidity
Operating: 5% to 90% relative humidity, non condensing
Drop specifications
5 drops from 4 feet (1.2 m) to concrete
Ambient Light immunity
Up to 100,000 Lux
Contaminants
IEC529-IP52
ESD Level
16 KV
Regulatory
LED Emission Class
(IEC-62471:2006-07) Exempt (No Risk)
IEC60825-1: 2007
Electrical Safety
IEC/EN60950-1
EMI/EMC
EN55022/EN55024
Laser Safety
IEC Class 2
Wavelength:
650nm
Beam Divergence:
±8°
Pulse Duration:
Continuous Wave
Max Power Output:
1mW Avg.
Quick Reference Guide
15
Technical Features
Host Interface Connections
The reader auto-detects if a USB host cable is attached at powerup,
and switches the host interface to USB in that event.
Back of Scanner
Pin 10
Cable Strain Relief
To Host
Pin 1
Cable
Cable Clip (Latch)
Interface Cable Port
16
1
RTS
(out) RS-232 Request to Send (output from scanner)
2
D+
USB D PluS
3
D-
USB D Minus
4
GND
5
RX
RS-232 Receive Data (input to scanner)
6
TX
RS-232 Transmit Data (output from scanner)
7
VCC
+5Vdc
8
NC
No connection
9
NC
No connection
10
CTS
(in) RS-232 Clear To Send (input to scanner)
Ground
Gryphon™ GPS4400
LED and Beeper Indications
LED and Beeper Indications
The top of the product has a button and an indicator LED:
Trigger Button
Press for manual trigger
Green LED
ON =
Good Read or trigger button press
Green LED
Blinks =
USB enumeration or interface inactive, waiting for change
of configuration, during transfer of captured image, or
during Flash memory updates
Trigger Button
Green LED Indicator
Quick Reference Guide
17
Indicators
Indicators
The reader’s beeper sounds and its LED illuminates to indicate various functions or errors on the reader. An optional “Green Spot” also
performs useful functions. The following tables list these indications.
One exception to the behaviors listed in the tables is that the reader’s
functions are programmable, and so may or may not be turned on.
For example, certain indications such as the power-up beep can be
disabled using programming bar code labels.
Indicator
Power-up Beep
Description
There is an error in
the reader's software/programming
Indicates that a
Limited Scanhost connection is
ning Label Read
not established.
18
Beeper
Reader beeps four
times at highest
frequency and volume upon
power-up.
The reader is in the
process of powering-up.
A label has been
successfully
Good Read Beep
scanned by the
reader.
ROM Failure
LED
LED behavior for
this indication is
configurable via
the feature “Good
Read: When to
Indicate”
(see the PRG for
information.)
The reader will
beep once at current frequency, volume,
mono/bi-tonal
setting and duration upon a successful label scan.
Flashes
Reader sounds one
error beep at highest volume.
N/A
Reader 'chirps' six
times at the highest frequency and
current volume.
Gryphon™ GPS4400
Indicators
Indicator
Description
LED
Reader Active
Mode
The reader is active
and ready to scan.
The LED is lit
Reader
Disabled
The reader has
been disabled by
the host.
Upon successful
read of a label, the
software shall turn
Green Spota
flashes momen- the green spot on
for the time specitarily
fied by the configured value.
steadilya
Beeper
N/A
The LED blinks
continuously
N/A
N/A
N/A
N/A
Image Capture
On when ready to
capture image
LED on
Flash Memory
Update
Occurs while
update is in progress
LED blinks
a
Except when in sleep mode or when a Good Read LED Duration other than 00 is selected
Quick Reference Guide
19
Indicators
Programming Mode - The following indications ONLY occur when the
reader is in Programming Mode.
Indicator
Description
LED
Beeper
Label Programming Mode Entry
A valid programming
label has been
scanned.
Reader sounds
LED blinks confour low fretinuously
quency beeps.
N/A
Reader sounds
three times at
lowest frequency
and current volume.
N/A
Reader sounds
one short beep at
highest frequency
and current volume.
Configuration
option(s) have been
Label Programsuccessfully proming Mode Accepgrammed via labels
tance of
and the reader has
Programming
exited Programming
Mode.
N/A
Reader sounds
one high frequency beep and
four low frequency beeps followed by reset
beeps.
Label ProgramCancel label has been
ming Mode Cancel
scanned.
Item Entry
N/A
Reader sounds
two times at low
frequency and
current volume.
Label ProgramA label has been
ming Mode Rejecrejected.
tion of Label
In cases where multiple labels must be
Label Programscanned to program
ming Mode Accepone feature, this inditance of Partial
cation acknowledges
Label
each portion as it is
successfully scanned.
20
Gryphon™ GPS4400
Error Codes
Error Codes
Upon startup, if the reader sounds a long tone, this means the
reader has not passed its automatic Selftest and has entered FRU
(Field Replaceable Unit) isolation mode. If the reader is reset, the
sequence will be repeated. Press and release the trigger to hear the
FRU indication code.
The following table describes the LED flashes/beep codes associated with an error found.
Number of
LED
Flashes/
Beeps
Error
1
Configuration
2
Interface PCB
6
Digital PCB
11
Imager
Quick Reference Guide
Corrective Action
Contact Helpdesk
for assistance
21
Error Codes
GPS4400 Dimensions
Figure 1. GPS4400 Without Stand
Dimensions
in mm
22
Gryphon™ GPS4400
Error Codes
Figure 2. GPS4400 Dimensions With Stand
Dimensions
in mm
Quick Reference Guide
23
Ergonomic Recommendations
Ergonomic Recommendations
CAUTION
24
In order to avoid or minimize the potential risk of ergonomic
injury follow the recommendations below. Consult with your
local Health & Safety Manager to ensure that you are adhering to your company’s safety programs to prevent employee
injury.
•
Reduce or eliminate repetitive motion
•
Maintain a natural position
•
Reduce or eliminate excessive force
•
Keep objects that are used frequently within easy reach
•
Perform tasks at correct heights
•
Reduce or eliminate vibration
•
Reduce or eliminate direct pressure
•
Provide adjustable workstations
•
Provide adequate clearance
•
Provide a suitable working environment
•
Improve work procedures.
Gryphon™ GPS4400
Cleaning
Cleaning
Exterior surfaces and scan windows exposed to spills, smudges or
debris require periodic cleaning to ensure best performance during
scanning.
Use a soft, dry cloth to clean the product. If the product is very soiled,
clean it with a soft cloth moistened with a diluted non-aggressive
cleaning solution or diluted ethyl alcohol.
Do not use abrasive or aggressive cleansing agents or abrasive
pads to clean scan windows or plastics.
Do not spray or pour liquids directly onto the unit.
CAUTION
Quick Reference Guide
25
Datalogic ADC Limited Factory Warranty
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic warrants to Customer that Datalogic's products will be free from defects
in materials and workmanship for a period of 3 years from product shipment. This
warranty does not extend to batteries and cables. As consumable items batteries
and cables carry a 90 day warranty from time of purchase for DOA (dead on arrival)
defects. In order to obtain service under this Warranty, Customer must notify Datalogic of the claimed defect before the expiration of the Warranty period and obtain from Datalogic a return authorization number for return of the product to
designated Datalogic service center. If Datalogic determines Customer’s claim is
valid, Datalogic will repair or replace product without additional charge for parts
and labor. Customer shall be responsible for packaging and shipping the product
to the designated Datalogic service center, with shipping charges prepaid. Datalogic shall pay for the return of the product to Customer if the shipment is to a location
within the country in which the Datalogic service center is located. Customer shall
be responsible for paying all shipping charges, duties,taxes, and any other charges
for products returned to any other locations.
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalogic
under this warranty is limited to furnishing the labor and parts necessary to remedy any defect covered by this warranty and restore the product to its normal operating condition. Repair or replacement of product during the warranty does not
extend the original warranty term. Products are sold on the basis of specifications
applicable at the time of manufacture and Datalogic has no obligation to modify or
update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Datalogic shall, at its sole option repair or replace the product without additional
charge for parts and labor, or credit or refund the defective products duly returned
to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested as meeting applicable specifications for equivalent new material and products. Customer will allow
Datalogic to scrap all parts removed from the repaired product. The warranty period shall extend from the date of shipment from Datalogic for the duration published by Datalogic for the product at the time of purchase (Warranty period).
Datalogic warrants repaired hardware devices against defects in workmanship
26
Gryphon™ GPS4400
Datalogic ADC Limited Factory Warranty
and materials on the repaired assembly for a 90 day period starting from the date
of shipment of the repaired product from Datalogic or until the expiration of the
original warranty period, whichever is longer. Datalogic does not guarantee, and it
is not responsible for, the maintenance of, damage to, or loss of configurations,
data, and applications on the repaired units and at its sole discretion can return
the units in the “factory default” configuration or with any software or firmware
update available at the time of the repair (other than the firmware or software installed during the manufacture of the product). Customer accepts responsibility
to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the claimed defect before the expiration of the applicable Warranty period and obtain from Datalogic a return authorization number (RMA) for return of
the product to a designated Datalogic service center. If Datalogic determines Customer’s claim is valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packaging and shipping the product to the designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to Customer if the shipment is to a location within the country in which the Datalogic service center is
located. Customer shall be responsible for paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations. Failure to
follow the applicable RMA policy, may result in a processing fee. Customer shall
be responsible for return shipment expenses for products which Datalogic, at its
sole discretion, determines are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i)
any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized
representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;
Quick Reference Guide
27
Datalogic ADC Limited Factory Warranty
(iv)
any claimed defect or damage caused by the failure to provide proper
maintenance, including but not limited to cleaning the upper window in
accordance with product manual;
(v) any defect or damage caused by natural or man-made disaster such as
but not limited to fire, water damage, floods, other natural disasters, vandalism or abusive events that would cause internal and external component damage or destruction of the whole unit, consumable items;
(vi) any damage or malfunctioning caused by non-restoring action as for
example firmware or software upgrades, software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to scratching, stains or
other degradation and/or
(viii) any consumable or equivalent (e.g., cables, power supply, batteries, keypads, touch screen, triggers etc.).
No Assignment
Customer may not assign or otherwise transfer its rights or obligations under this
warranty except to a purchaser or transferee of product. No attempted assignment or transfer in violation of this provision shall be valid or binding upon Datalogic.
DATALOGIC'S LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. DATALOGIC SHALL
NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY CUSTOMER ARISING FROM DELAYS IN THE REPLACEMENT OR REPAIR OF PRODUCTS UNDER THE ABOVE. THE
REMEDY SET FORTH IN THIS WARRANTY STATEMENT IS THE CUSTOMER’S SOLE
AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS. UNDER NO CIRCUMSTANCES
WILL DATALOGIC BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOST
PROFITS, OR ANY INCIDENTAL, CONSEQUENTIAL IN-DIRECT, SPECIAL OR CONTINGENT DAMAGES REGARDLESS OF WHETHER DATALOGIC HAD ADVANCE NOTICE
OF THE POSSIBILITY OF SUCH DAMAGES.
Risk of Loss
Customer shall bear risk of loss or damage for product in transit to Datalogic. Datalogic shall assume risk of loss or damage for product in Datalogic’s possession.
In the absence of specific written instructions for the return of product to Customer, Datalogic will select the carrier, but Datalogic shall not thereby assume any liability in connection with the return shipment.
28
Gryphon™ GPS4400
Services and Support
Services and Support
Datalogic provides several services as well as technical support
through its website. Log on to www.datalogic.com and click on the
links indicated for further information.
Products
Search through the links to arrive at your product page where you
can download specific Manuals and Software & Utilities, including:
•
Datalogic Aladdin™, a multi-platform utility program that
allows for both RS-232 and USBCOM communications
interfacing. The GUI-based application provides an easy
mechanism for setting scanner configuration, as well as
configuration bar code printing.
Service & Support
•
Technical Support - Product documentation and programming guides and Technical Support Department in the
world
•
Service Programs - Warranty Extensions and Maintenance
Agreements
•
Repair Services - Flat Rate Repairs and Return Material
Authorization (RMA) Repairs
•
Downloads – Manuals & Documentation, Data Sheets,
Product Catalogues, etc.
Contact Us
•
Information Request Form and Sales & Service Network
Quick Reference Guide
29
Services and Support
NOTES
30
Gryphon™ GPS4400
www.datalogic.com
©2013-2015 Datalogic ADC, Inc. • All rights reserved.
Datalogic and the Datalogic logo are registered trademarks of Datalogic
S.p.A. in many countries, including the U.S.A. and the E.U.
Datalogic ADC, Inc.
959 Terry Street | Eugene |OR 97402 | USA
Telephone: (1) 541-683-5700 | Fax: (1) 541-345-7140
820069414
(Rev B)
March 2015
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