Acer Predator PH517-61 User Manual

PREDATOR HELIOS 500
User’s Manual
2-
© 2018. All Rights Reserved.
Predator Helios 500
Covers: PH517-51 / PH517-61
This revision: April 2018
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is
subject to change without notice. Some features described in this
manual may not be supported depending on the Operating
System version. Images provided herein are for reference only
and may contain information or features that do not apply to
your computer. Acer Group shall not be liable for technical or
editorial errors or omissions contained in this manual.
Register your Predator product
1.
2.
3.
4.
Ensure you are connected to the Internet.
Open the Acer Product Registration app.
Install any required updates.
Sign up for an Acer ID or sign in if you already have an
Acer ID, it will automatically register your product.
After we receive your product registration, you will be sent a
confirmation email with important data.
Model number: ___________________________________________
Serial number: ___________________________________________
Date of purchase: _______________________________________
Place of purchase: ______________________________________
Table of contents - 3
TABLE
OF CONTENTS
First things first
6
Your guides .................................................... 6
Basic care and tips for using your
computer........................................................... 7
Turning your computer off.......................
Taking care of your computer................
Taking care of your AC adapter............
Cleaning and servicing ................................
7
7
8
8
Your Predator notebook tour
9
Screen view .................................................... 9
Keyboard view............................................ 10
Left view (PH517-51)............................. 12
Left view (PH517-61)............................. 12
................................................................................. 12
USB Type-C information ........................ 13
Right view .................................................... 13
USB 3.0 information ................................. 13
Rear view ....................................................... 14
Base view ...................................................... 15
Using the keyboard
16
Hotkeys .......................................................... 16
Windows keys............................................. 17
Using the Precision Touchpad
18
Touchpad gestures.................................. 18
Changing touchpad settings............. 20
Recovery
22
Creating a factory default backup 22
Backing up your wireless and LAN
drivers ............................................................ 24
Restoring your computer ................... 25
Reset this PC and keep my files ........ 25
Reset this PC and remove everything 26
Using a Bluetooth connection
29
Enabling and disabling Bluetooth . 29
Enable Bluetooth and add a device 29
Adjusting the hotkeys .......................... 39
Assign an action to a hotkey............... 40
Record a macro ........................................... 40
Creating profiles ....................................... 41
Fan control.................................................. 42
Monitoring ................................................... 43
Sync game settings ............................... 43
App Center .................................................. 45
Bluelight Shield
46
Securing your computer
48
Using a computer security lock...... 48
Using passwords ..................................... 48
Entering passwords.................................. 49
BIOS utility
50
Boot sequence .......................................... 50
Setting passwords.................................. 50
Power management
51
Saving power............................................... 51
Battery pack
53
Battery characteristics........................ 53
Charging the battery.................................
Optimizing battery life.............................
Checking the battery level.....................
Battery-low warning .................................
53
54
55
55
Traveling with your computer
56
Disconnecting from the desktop.... 56
Moving around .......................................... 56
Preparing the computer......................... 56
What to bring to meetings..................... 57
Taking the computer home................. 57
Preparing the computer.......................... 57
What to take with you............................. 58
Special considerations ............................ 58
Setting up a home office........................ 58
Traveling with the computer ............ 59
Connecting to the Internet
32
Connecting to a wireless network. 32
Preparing the computer......................... 59
What to take with you............................. 59
Special considerations ............................ 59
Connecting to a wireless LAN ............. 32
Traveling internationally..................... 60
Connecting with a cable....................... 35
Preparing the computer......................... 60
What to bring with you........................... 60
Special considerations ............................ 60
Built-in network feature ......................... 35
Connecting to a cellular network... 35
PredatorSense
36
The PredatorSense main screen ... 36
PredatorSense and Acer
TureHarmonyTM settings...................... 37
Adjusting the keyboard backlight .. 37
Overclocking ............................................... 38
Universal Serial Bus (USB)
63
USB Type-C port
64
Thunderbolt 3 port
65
Displays......................................................... 65
4 - Table of contents
Video and audio connectors
67
Connecting a monitor............................ 67
Headphones and microphone .......... 67
HDMI
68
Frequently asked questions
70
Requesting service .................................. 72
Tips and hints for using Windows
10 ...................................................................... 74
How do I get to Start?.............................
How do I turn off my computer? ......
How do I unlock my computer? .........
How do I set the alarm? .........................
Where are my apps?.................................
74
74
74
76
77
What is a Microsoft ID (account)? ... 78
How do I check for Windows
updates? ........................................................... 78
Where can I get more information? 79
Troubleshooting....................................... 80
Troubleshooting tips ................................ 80
Error messages ........................................... 80
Internet and online security
82
First steps on the net ........................... 82
Protecting your computer .................... 82
Choose an Internet Service Provider 82
Network connections ............................... 84
Surf the Net! ................................................. 86
Internet security software................... 86
Getting started...
In this section you will find:
• Useful information on caring for your computer and
your health
• Where to find the power button, ports and connectors
• Tips and tricks for using the touchpad and keyboard
• How to create recovery backups
• Guidelines for connecting to a network and using
Bluetooth
• Information on using Predator’s bundled software
6 - First things first
FIRST
T H I N G S F I R ST
We would like to thank you for making this Predator
notebook your choice for meeting your mobile computing
needs.
Your guides
To help you use your Predator notebook, we have designed
a set of guides:
First off, the Setup Guide helps you get started with setting
up your computer.
The Quick Guide introduces you to the basic features and
functions of your new computer. For more on how your
computer can help you to be more productive, please refer
to the User’s Manual. This guide contains detailed
information on such subjects as system utilities, data
recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download
updates for your computer from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your
model by pasting in or manually entering the serial
number, SNID, or product model.
3. From this page you can also download and install the
Acer identification utility that will automatically detect
your computer’s serial number and SNID and allow you
to copy it to the clipboard.
4. Once you have found your product model, any updates,
or documents will be listed.
First things first - 7
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows
key or select the Windows Start button, select Power >
Shut down.
• Right-click the Windows Start button > Shut down or sign
out > Shut down.
If you need to power down the computer for a short while,
but don’t want to completely shut it down, you can put it to
Sleep by doing any of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start
button, select Power > Sleep.
• Right-click the Windows Start button > Shut down or sign
out > Sleep.
Note
If you cannot power off the computer normally, press and hold the
power button for up to ten seconds to shut down the computer. If
you turn off the computer and want to turn it on again, wait at least
two seconds before powering up.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an
Acer-approved adapter to power your device.
• Do not expose the computer to direct sunlight. Do not
place it near sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C
(32º F) or above 50º C (122º F).
• Do not subject the computer to magnetic fields.
8 - First things first
•
•
•
•
•
•
•
Do not expose the computer to rain or moisture.
Do not spill water or any liquid on the computer.
Do not subject the computer to heavy shock or vibration.
Do not expose the computer to dust or dirt.
Never place objects on top of the computer.
Do not slam the computer display when you close it.
Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on
top of it. Route the power cord and any cables away from
where people walk.
• When unplugging the power cord, do not pull on the cord
itself but pull on the plug.
• The total ampere ratings of the equipment plugged in
should not exceed the ampere rating of the cord if you are
using an extension cord. Also, the total current rating of all
equipment plugged into a single wall outlet should not
exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol
cleaners.
If your computer is dropped or visibly damaged, or does not
work normally, please contact your nearest authorized Acer
service center.
Your Predator notebook tour - 9
YOUR PREDATOR
NOTEBOOK
TOUR
After setting up your computer as illustrated in the Setup
Guide, let us show you around your new Predator computer.
Screen view
1
2
3
#
Icon Item
Description
Webcam
Web camera for video
communication.
A light next to the webcam
indicates that the webcam is
active.
2
Microphones
Internal stereo digital
microphones for sound
recording.
3
Screen
Displays computer output.
1
10 - Your Predator notebook tour
Keyboard view
7
6
5
1
2
3
4
#
1
Icon Item
Description
Keys that allow you to change
computer settings to suit your
Programmable current game.
keys
You can define settings for each
key in the PredatorSense
application.
2
Backlit
keyboard
For entering data into your
computer.
See "Using the keyboard" on
page 16.
3
Touchpad
Touch-sensitive pointing device.
4
The left and right buttons
Click buttons
function like the left and right
(left and right)
mouse buttons.
5
Ventilation
Allows the computer to stay
cool.
Do not cover or obstruct the
openings.
Your Predator notebook tour - 11
#
6
7
Icon Item
Description
Hard drive
indicator
Indicates when the computer’s
hard drive is active.
Battery
indicator
Indicates the computer’s
battery status.
Amber when the battery is
charging.
Blue when fully charged (with
the AC adapter plugged in).
Power
indicator
Indicates the computer’s power
status.
Power button Turns the computer on and off.
12 - Your Predator notebook tour
Left view (PH517-51)
1
2 3
4
Left view (PH517-61)
1
#
2 3
Icon Item
5
Description
Allows the computer to stay
cool.
Do not cover or obstruct the
openings.
1
Ventilation
and cooling
fan
2
Connects to an Ethernet 10/
Ethernet (RJ- 100/1000-based network.
45) port
Pull the lip down to open the
port fully.
3
USB port with
power-off
Connects to USB devices.
charging
4
Connects to USB devices with a
USB Type-C /
USB Type-C connector.
Thunderbolt 3
Supports Thunderbolt™ 3 and
port
displays.
5
USB Type-C
port
Connects to USB devices with a
USB Type-C connector.
Supports DisplayPort™ over
USB-C™.
Your Predator notebook tour - 13
USB Type-C information
•
•
•
•
USB 3.1 Gen 2 with transfer speeds up to 10 Gbps.
Supports DisplayPort™ audio/video output.
Compatible with Thunderbolt™ 3.
Delivers up to 3 A at 5 V DC for USB charging.
Right view
12
#
3
Icon Item
4
5
Description
1
Headset/
speaker jack
Connects to audio devices (e.g.,
speakers, headphones)
2
Mic-in jack
Connects to an external
microphone for recording audio.
3
USB port
Connects to USB devices.
4
Ventilation
and cooling
fan
Allows the computer to stay
cool.
Do not cover or obstruct the
openings.
5
Kensington
lock slot
Connects to a Kensingtoncompatible security lock.
USB 3.0 information
•
•
•
•
USB 3.0 compatible ports are blue.
Compatible with USB 3.0 and earlier devices.
For optimal performance, use USB 3.0-certified devices.
Defined by the USB 3.0 specification (SuperSpeed USB).
14 - Your Predator notebook tour
Rear view
1
2 3 4
#
Icon Item
Description
1
Ventilation
and cooling
fan
Allows the computer to stay
cool.
Do not cover or obstruct the
openings.
2
DC-in jack
Connects to an AC adapter.
3
External
display
(DisplayPort)
port
Connects to a display device
using the high-definition
DisplayPort interface.
4
HDMI port
Supports high-definition digital
video connections.
Your Predator notebook tour - 15
Base view
1
2
5
3
4
#
Icon Item
Description
1
Ventilation
and cooling
fan
Allows the computer to stay
cool.
Do not cover or obstruct the
openings.
2
Subwoofer
Delivers enhanced bass audio.
3
Main storage
and memory
compartment
Houses the computer’s main
storage and memory.
You may upgrade your
computer’s main storage and
memory. To reduce compatibility
risk, Acer recommends asking an
approved service center to do
this.
4
Speakers
Deliver stereo audio output.
5
Battery reset
pinhole
Simulates removing and
reinstalling the battery.
Insert a paperclip into the hole
and press for four seconds.
16 - Using the keyboard
USING
THE KEYBOARD
The keyboard has full-sized keys and a separate numeric
keypad, separate cursor, lock, Windows, function and special
keys.
Hotkeys
The computer employs hotkeys or key combinations to
access most of the computer's controls like screen
brightness and volume output.
Hotkey
Fn + F3
Icon Function
Airplane
mode
Fn + F4
Sleep
Fn + F5
Display
toggle
Fn + F6
Display off
Touchpad
toggle
Speaker
toggle
Keyboard
backlight
toggle
Fn + F7
Fn + F8
Fn + F9
Fn + F12
Fn +
Scr
Lk
Description
Turns on / off the
computer's network devices.
Puts the computer in Sleep
mode.
Switches display output
between the display screen,
external monitor (if
connected) and both.
Turns the display screen
backlight off to save power.
Press any key to return.
Turns the built-in touchpad
on and off.
Turns the speakers on and
off.
Turns the keyboard
backlight on and off.
Scroll Lock
Turns Scroll Lock on or off.
Brightness
up
Increases the screen
brightness.
Using the keyboard - 17
Hotkey
Fn +
Icon Function
Brightness
down
Description
Decreases the screen
brightness.
Fn +
Volume up
Increases the sound volume.
Fn +
Volume
down
Decreases the sound
volume.
Play or pause a selected
media file.
Stop playing the selected
media file.
Return to the previous
media file.
Fn +
Home
Fn +
Pg Up
Fn +
Pg Dn
Play/Pause
Stop
Previous
Fn + End
NumLk
Next
Jump to the next media file.
Num Numeric
Lk
Lock
Turns Numeric Lock on or
off.
Windows keys
The keyboard has two keys that perform Windows-specific
functions.
Key
Description
Windows key
Pressed alone it returns to the Start
screen or to return to the last open
app.
Application key
This key has the same effect as
clicking the right mouse button.
18 - Using the Precision Touchpad
USING THE PRECISION
T O U CH P A D
The touchpad controls the arrow
(or 'cursor') on the
screen. As you slide your finger across the touchpad, the
cursor will follow this movement. The Precision Touchpad
(PTP) is designed to provide a more uniform, smooth, and
accurate touchpad experience. Many applications support
precision touchpad gestures that use one or more fingers,
however, some gestures may not be supported by the
specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the
cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the
touchpad with your finger, to perform a 'click',
which will select or start an item. Quickly repeat
the tap to perform a double tap or 'double click'.
Two-finger press
Lightly tap the touchpad with two fingers to
perform a 'right click'. In the Start screen, this
will toggle the app commands. In most apps this
will open a context menu related to the selected
item.
Two-finger slide
Swiftly scroll through web pages, documents and
playlists by placing two fingers on the touchpad
and moving both in any direction.
Using the Precision Touchpad - 19
Two-finger pinch
Zoom in and out of photos, maps and documents
with a simple finger-and-thumb gesture.
Three-finger press
Lightly tap the touchpad with three fingers to
open Cortana (if your computer supports Cortana)
or open the Search Windows (if your computer
does not support Cortana).
Three-finger swipe
Swipe across the touchpad with three fingers.
• Swipe up to open Task View. Move the cursor
over a window and tap the touchpad to select
that window, or swipe downwards to exit Task
View.
• Swipe down to minimize all open windows and
show Desktop; swipe upwards to restore the
minimized windows.
• Swipe left or right to switch between open
windows.
Four-finger press
Lightly tap the touchpad with four fingers to open
the Action Center.
Four-finger swipe
Swipe across the touchpad with four fingers.
• Swipe up to open Task View. Move the cursor
over a window and tap the touchpad to select
that window, or swipe downwards to exit Task
View.
• Swipe down to minimize all open windows and
show Desktop; swipe upwards to restore the
minimized windows.
20 - Using the Precision Touchpad
The precision touchpad includes added technology features
that help recognize and prevent unintentional gestures such
as accidental taps, gestures, and pointer movement.
Note
The touchpad is sensitive to finger movement; the lighter the
touch, the better the response. Please keep the touchpad and your
fingers dry and clean.
Changing touchpad settings
To change the touchpad settings to suit your personal
requirements, please do the following.
1. In the icon tray in the lower right-hand corner of the
screen, select the Notifications icon to open the
Notifications pane.
2. Select All settings.
3. Select Devices > Touchpad
4. Now you can adjust the settings to suit your personal
needs. You can switch off the touchpad if you prefer to
use a mouse. Or you can adjust the touchpad sensitivity to
suit your needs. Scroll down to see more settings.
Using the Precision Touchpad - 21
22 - Recovery
RECOVERY
If you are having trouble with your computer, and the
frequently asked questions (see Got a question? on
page 69) do not help, you can recover your computer.
This section describes the recovery tools available on your
computer. Acer provides Acer Care Center, which allows you
to reset your PC, refresh your PC, or create a factory
default backup. If you cannot access Acer Care Center, click
Settings in the Start menu, select Update & Security and
then click Recovery.
Note
Acer Care Center vary depending on model or Operating System.
Important
We recommend that you create a Factory Default Backup as
soon as possible. In certain situations a full recovery will require
a USB recovery backup.
Creating a factory default backup
Recovery Management allows you to quickly and easily back
up your operating system, installed apps and data.
Note
Since the recovery backup requires at least 8 GB of storage after
formatting, it is recommended to use a USB drive with a capacity
of 16 GB or larger.
1. From Start, select Acer then Acer Recovery Management.
Recovery - 23
2. Select the Backup tab and click Get Started for Create
Factory Default Backup to open the Recovery Drive
window.
3. Make sure Back up system files to the recovery drive is
selected and click Next.
24 - Recovery
4. Plug in the USB drive and wait for the PC to detect the
USB drive then click Next.
5. Everything on the drive will be deleted. Click Create to
continue.
6. You will be shown the backup progress on the screen.
7. Follow the process until it completes.
8. Unplug the USB drive and label it clearly.
Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place
that you will remember.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these
backups to install the wireless and LAN drivers if you install
another operating system.
1. From Start, select Acer then Acer Recovery Management.
2. Select the Backup tab and click Get started for Backup
wireless and LAN drivers. Choose a folder to save your
drivers and select OK.
Recovery - 25
Restoring your computer
Recovery Management allows you to quickly and easily
restore your computer back to its default status. You can
choose to keep your files or remove them before reinstalling
Windows.
Reset this PC and keep my files
1. From Start, select Acer then Acer Recovery Management.
2. Select the Restore tab and click Get started to Choose an
option.
3. Select Keep my files to refresh your PC and reinstall your
operating system without removing your personal files.
Click Next to continue.
Important
If you have apps installed on your PC, they will be removed.
26 - Recovery
4. Resetting the PC will reinstall Windows, change settings
back to their factory defaults and remove all preinstalled
apps and programs without removing your personal files.
Click Reset to continue.
5. You will be shown the reset progress on the screen. The
screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows.
Your PC will restart several times during the reset
process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows
will have been reset back to its factory default settings
without removing your personal files.
Reset this PC and remove everything
1. From Start, select Acer then Acer Recovery Management.
2. Select the Restore tab and click Get Started to Choose an
option.
Recovery - 27
3. Select Remove everything to reset your PC back to its
factory default. This process will reinstall your operating
system and remove all of your personal files, apps, and
settings.
4. Select Just remove my files if you are keeping your
computer. This will be quicker, but less secure. Files may
still be recovered with a file recovery program.
Select Remove files and clean the drive if you are not
keeping your computer. This process will take longer, but
will be more secure.
Warning
Selecting "Remove files and clean the drive" will remove all of
your personal files and accounts, along with pre-existing drivers
that may affect your Windows installation.
28 - Recovery
5. Click Reset to continue.
6. You will be shown the reset progress on the screen. The
screen will turn off during the reset process.
7. The screen will turn back on when it is installing Windows.
Your PC will restart several times during the reset
process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows
will use factory default settings.
Using a Bluetooth connection - 29
USING
A B L UE T O O T H
CONNECTION
Bluetooth is a technology enabling you to transfer data
wirelessly over short distances between many different
types of devices. Bluetooth-enabled devices include
computers, cell phones, tablets, wireless headsets, and
keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For
your computer, this may be an external switch, a software
setting, or a separate Bluetooth dongle plugged into the
computer’s USB port (if no internal Bluetooth adapter is
available).
Note
Please check your devices owner’s manual to determine how to
turn on its Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s
Bluetooth adapter. This means it must first be authenticated
for security purposes. You only need to pair once. After that,
simply turning on the Bluetooth adapter of both devices will
connect them.
Bluetooth on your computer is disabled by default. To
enable your computer’s Bluetooth adapter, do the following:
1. Press the Windows key or select the Windows Start
button > Settings > Devices > Bluetooth & other devices,
and click the toggle under Bluetooth to enable/disable it.
30 - Using a Bluetooth connection
2. Click on Add Bluetooth or other device then select the
device that you want to add.
3. Your computer will automatically start searching for
devices, as well as make itself visible to other devices.
4. Select the device you wish to pair from the list of
discovered devices.
5. After pairing, if there is a code displaying on the screen,
enter that code on the device to proceed the connection.
Note
Some devices using older versions of the Bluetooth technology
require both devices to enter a PIN. In the case of one of the
devices not having any inputs (as in a headset), the passcode is
hardcoded into the device (usually "0000" or "1234"). Consult your
device’s user manual for more information.
Using a Bluetooth connection - 31
You can also enter the Bluetooth settings by selecting the
Notifications icon in the lower right-hand corner of the
screen to open the Notifications pane. From here, you can
enable or disable Bluetooth or right-click on Bluetooth > Go
to Settings to enter the Bluetooth settings.
32 - Connecting to the Internet
C O N N E CT I N G
TO THE
INTERNET
This chapter includes general information on types of
connections, and getting connected to the internet. For
detailed information, please refer to Network connections
on page 84.
Your computer’s built-in network features make it easy for
you to connect your computer to the internet.
First though, in order to connect to the internet from home,
you’ll need to sign up for internet services from an ISP
(Internet Service Provider) -- usually a phone or cable
company -- that will have to go to your home or office to set
up internet service. The ISP will install a small box, a router
or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network,
which can link two or more computers without using wires.
Once connected to WLAN, you can access the internet. You
can also share files, other devices, and even your internet
connection itself.
Your computer's wireless connection is turned on by default
and Windows will detect and display a list of available
networks during setup. Select your network and enter the
password if required.
Warning
Using wireless devices while flying in aircraft may be prohibited.
All wireless devices must be switched off before boarding an
aircraft and during take-off, as they may be dangerous to the
operation of the aircraft, disrupt communications, and even be
illegal. You may turn on your computer’s wireless devices only
when informed that it is safe to do so by the cabin crew.
Connecting to the Internet - 33
Predator notebook computers feature an Airplane mode
hotkey that turns the network connection on or off. You can
use the network management options to turn your wireless
network on/off or control what is shared over the network.
To connect to a wireless network, please follow the steps
below.
1. Ensure you have a wireless router/access point and
current internet connection through the ISP of your
choice. Make a note of the wireless network’s name and
password (if necessary). If you are trying to connect to a
public network (such as at a coffeeshop), make sure you
have the wireless network’s name.
Note
Please refer to your ISP or router documentation for details on
connecting to the internet.
2. Click Network icon in the notification area.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
3. You will see a list of available wireless networks. Select
the one you wish to use.
34 - Connecting to the Internet
4. Once you select a wireless network, select Connect.
5. If required, enter the network’s password.
Connecting to the Internet - 35
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a
network cable into the network port on your computer, and
the other end into a port on your router (refer to the image
below.) Then, you'll be ready to get online.
Connecting to a cellular network
If your computer has a SIM slot, you can connect to the
internet using a cellular phone network. To do this, you must
have a compatible SIM card and a data contract with your
cellular provider. Contact your cellular provider for more
information on connecting to the internet using a cellular
network.
36 - PredatorSense
PREDATORSENSE
PredatorSense helps you to gain the edge in your games by
allowing you to overclock processors, provide controls for
lighting and hotkey profiles. Multiple profiles allow you to
quickly switch between key functions.
It also allows you to synchronize the key function settings
for a specific game and launch your apps from App Center
quickly.
Note
Overclocking is not available on all models and configurations.
The PredatorSense main screen
The main screen gives you an overview of temperatures and
fan speeds. You can also change fan behavior, select a
hotkey or lighting profile, change Acer TrueHarmonyTM
mode and change overclocking levels (see Overclocking on
page 38).
Note
The temperatures listed may vary depending on your computer’s
configuration and the power output of the CPU and GPU.
PredatorSense - 37
PredatorSense and Acer TureHarmonyTM settings
Click the Settings icon to change settings for your Predator
system. You can disable sticky keys or the Windows and
menu keys, and change temperature units. To get a different
audio experience, you can click Acer TrueHarmonyTM icon to
adjust the audio mode.
Adjusting the keyboard backlight
Select Lighting to see keyboard lighting options.
The keyboard backlight is divided into four zones, which you
can turn on or off independently. In each zone, you can
choose a custom color from the color square. Click the slider
under each zone to turn the backlight on or off for that zone.
38 - PredatorSense
Overclocking
Your computer’s CPU and GPU support overclocking. You
can change the overclocking level using the menu on the
main page, or select the Overclocking tab for more
information.
Three levels are available: Normal (no overclocking), Faster
and Turbo.
If the AC adapter is disconnected or if the battery charge is
lower than 40%, overclocking options will be disabled.
Note
Overclocking is not available on all models and configurations.
Note
Acer is not responsible for any damages incurred from
overclocking if any third party tools are used to overclock the CPU
or graphics besides PredatorSense.
PredatorSense - 39
Warning
This system is designed to support overclocking for the CPU and
GPU. However, overclocking may result in system instability. If
you experience system instability, shut down and restart your
system; it will restart with default Normal settings.
Adjusting the hotkeys
Select Hotkey to see programmable hotkey options.
Three groups are available, shown in three colors.
Click the arrows next to the P icon to switch to a different
group. The P icon color corresponds to the color of the
physical keys when that group is active. Select the color
square to choose a custom color for the selected group.
40 - PredatorSense
Assign an action to a hotkey
Click Edit next to the preferred hotkey and select an action
for that hotkey to perform and add any Options if
appropriate.
Select OK to finish.
Record a macro
Select the Macros tab.
Select Select macro to show a list of available macros, then
click + New macro to record a new macro.
You will be asked to enter a name for the new macro.
PredatorSense - 41
Click OK, then click Start recording. The macro recorder will
record your keystrokes. When you have finished, click Stop
recording to save the macro.
After recording you may edit the macro to change the name,
add delays or insert additional keystrokes to perfect the key
sequence.
Creating profiles
You can create profiles for hotkeys or lighting schemes and
switch instantly using the menus on the main page. This
allows you to set up multiple profiles for different games, or
different users.
From the main page, click Lighting or Hotkey then select the
Profile list at the top of the page.
42 - PredatorSense
Select + New profile to add a new profile. Enter a new name
for the profile. To delete, rename, import, or export a profile,
select Profile Manager.
Fan control
Use the fan control to adjust the fan activity for the CPU
and GPU.
Activate CoolBoost™ to increase fan speed beyond the
normal maximum, enhancing cooling power when the system
is under heavy use.
PredatorSense - 43
Monitoring
From Monitoring page, click CPU/GPU or System tab to
check processor and system temperature and loading. Data
is shown for the last 60 minutes, so you can track your
CPU, GPU and system’s status after performing different
tasks.
Sync game settings
Use Game Sync to save the settings for different games.
The settings includes the fan behavior, hotkey profile,
lighting profile, Acer TrueHarmonyTM mode and overclocking
levels. The settings will be switched automatically when the
game is launched.
Note
Execution file setting vary depending on game designed. If the
settings doesn’t switch automatically, please contact the game
developer to find the execution file location.
44 - PredatorSense
Select Add Game to create a new game setting on lower
right page. Click Browse to select the execution file (.exe) of
the game. Then, select the appropriate setting for the
functions and click Add to finish.
PredatorSense - 45
App Center
App Center is a great way to quickly launch the installed app
in your computer. To add the app, select Add App in the
lower right page. Click Browse to select the execution file
(.exe) of the app and click Add to finish. Then, you can double
click the app icon to run the application directly.
46 - Bluelight Shield
B L U E L I G H T S H IE L D
The Bluelight Shield can be enabled to reduce blue-light
emissions from the screen to protect your eyes.
To configure the Bluelight Shield, search for ’Acer Quick
Access’ in the Start Menu. From here you can toggle
Bluelight Shield on or off, and you can choose from four
different modes to fit your needs:
No. Item
Description
1
Low
Reduction
Reduces blue light emission from the LED
backlit screen by 10% to 25% for basic
protection.
2
Medium
Reduction
Reduces blue light emission from the LED
backlit screen by 26% to 45% to protect
your eyes.
3
High
Reduction
Reduces blue light emission from the LED
backlit screen by 46% to 65% for
maximum protection.
4
Long Hour
Mode
Professionally tuned to reduce eye strain
over an extended period of time.
Note
Specifications vary depending on model or Operating System.
Keeping your computer
and data safe...
In this section you will find:
•
•
•
•
How to secure your computer
Setting passwords
What you need to prepare when you’re traveling
How to get the most out of your battery
48 - Securing your computer
SECURING
YOUR COMPUTER
Your computer is a valuable investment that you need to
take care of. Learn how to protect and take care of your
computer.
Security features include hardware and software locks — a
security notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a
security lock.
Wrap a computer security lock cable around an immovable
object such as a table or handle of a locked drawer. Insert
the lock into the notch and turn the key to secure the lock.
Some keyless models are also available.
Using passwords
Passwords protect your computer from unauthorized
access. Setting these passwords creates several different
levels of protection for your computer and data:
• Supervisor Password prevents unauthorized entry into the
BIOS utility. Once set, you must enter this password to
gain access to the BIOS utility. See Setting passwords on
page 50.
• User
Password
secures
your
computer
against
unauthorized use. Combine the use of this password with
password checkpoints on boot-up and resume from
Hibernation (if available) for maximum security.
• Password on Boot secures your computer against
unauthorized use. Combine the use of this password with
Securing your computer - 49
password checkpoints on boot-up and resume from
Hibernation (if available) for maximum security.
Important
Do not forget your Supervisor Password! If you forget your
password, please get in touch with your dealer or an authorized
service center.
Entering passwords
When a password is set, a password prompt appears in the
center of the display screen.
• When the Supervisor Password is set, a prompt appears
when you enter the BIOS utility.
• Type the Supervisor Password and press Enter to access
the BIOS utility. If you enter the password incorrectly, a
warning message appears. Try again and press Enter.
• When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
• Type the User Password and press Enter to use the
computer. If you enter the password incorrectly, a warning
message appears. Try again and press Enter.
Important
You have three chances to enter a password. If you fail to enter
the password correctly after three tries, the system halts. Press
and hold the power button for four seconds to shut down the
computer. Then turn on the computer again, and try again.
50 - BIOS utility
BIOS
UTILITY
The BIOS utility is a hardware configuration program built
into your computer's BIOS.
Your computer is already properly configured and optimized,
and you do not normally need to run this utility. However, if
you encounter configuration problems, you may need to run
it.
To activate the BIOS utility, press F2 while the computer
logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the
BIOS utility, then select Boot from the categories listed on
the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then
select Security from the categories listed on the top of the
screen.
Find Set Supervisor Password and enter a password to
enable this feature. Once you have entered a password for
this feature, you may then enable/disable Password on
Boot.
Remember to select F10 to properly save and exit the BIOS
utility when you are done making changes.
Power management - 51
POWER
MANAGEMENT
This computer has a built-in power management unit that
monitors system activity. System activity refers to any
activity involving one or more of the following devices:
keyboard, mouse, hard disk, peripherals connected to the
computer, and video memory. If no activity is detected for a
period of time, the computer stops some or all of these
devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also
uses a small amount of power to check for signals to start.
These checks will slowly drain your computer’s battery.
If you prefer to reduce your computer’s power requirements
and environmental impact, turn off Fast startup:
Note
If Fast startup is off, your computer will take longer to start from
Sleep.
Your computer will also not start if it receives an instruction to
start over a network (Wake on LAN).
1. Press the Windows key or select the Windows Start
button then select Settings > System > Power & sleep.
2. Select Additional power settings.
3. Select Choose what the power buttons do.
52 - Power management
4. Select Change settings that are currently unavailable.
5. Scroll down and disable Turn on fast startup.
6. Select Save changes.
Battery pack - 53
BATTERY
PACK
The computer uses an embedded Lithium battery that gives
you long use between charges.
Battery characteristics
The battery is recharged whenever you connect the
computer to the AC adapter. Your computer supports
charge-in-use, enabling you to recharge the battery while
you continue to operate the computer. However, recharging
with the computer turned off significantly reduces charge
time.
The battery will come in handy when you travel or during a
power failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a
mains power outlet.
Note
You are advised to charge the battery before retiring for the day.
Charging the battery overnight before traveling enables you to
start the next day with a fully charged battery.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a
conditioning process that you should follow:
1. Connect the AC adapter and fully charge the battery.
2. Turn on the computer and complete setting up the
operating system.
3. Disconnect the AC adapter.
4. Operate the computer using battery power.
5. Fully deplete the battery until the battery-low warning
appears.
54 - Battery pack
6. Reconnect the AC adapter and fully charge the battery
again.
Follow these steps again until the battery has been charged
and discharged three times.
Use this conditioning process for all new batteries, or if a
battery hasn't been used for a long time.
Warning
Do not expose battery packs to temperatures below 0° C (32° F)
or above 45° C (113° F). Extreme temperatures may adversely
affect the battery pack.
The battery conditioning process ensures your battery
accepts the maximum possible charge. Failure to follow this
procedure will prevent you from obtaining the maximum
battery charge, and will also shorten the effective lifespan of
the battery.
In addition, the useful lifespan of the battery is adversely
affected by the following usage patterns:
• Using the computer on constant AC power.
• Not discharging and recharging the battery to its extremes,
as described above.
• Frequent use; the more you use the battery, the faster it
will reach the end of its effective life. An embedded battery
has a life span of more than 1,000 charge/discharge
cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery
operation, prolonging the charge/recharge cycle and
improving recharging efficiency. You are advised to follow
the suggestions set out below:
• Use AC power whenever possible, reserving battery for
mobile use.
• Remove accessories that are not being used (e.g. a USB
disk drive), as they can continue to draw power.
Battery pack - 55
• Store your PC in a cool, dry place. The recommended
temperature is 10° C (50° F) to 30° C (86° F). Higher
temperatures cause the battery to self-discharge faster.
• Excessive recharging decreases the battery life.
• Look after your AC adapter and battery.
Checking the battery level
The power meter indicates the current battery level. Rest
the cursor over the battery/power icon on the taskbar to
see the battery's present charge level.
Battery-low warning
When using battery power pay attention to the power meter.
Important
Connect the AC adapter as soon as possible after the battery-low
warning appears. Data may be lost if the battery is allowed to
become fully depleted and the computer shuts down.
When the battery-low warning appears, the recommended
course of action depends on your situation:
Situation
Recommended Action
1. Plug the AC adapter into the computer,
The AC adapter and then connect to the main power supply.
and a power
2. Save all necessary files.
outlet are
3. Resume work.
available.
Turn off the computer if you want to
recharge the battery rapidly.
The AC adapter
1. Save all necessary files.
or a power
2. Close all applications.
outlet is
3. Turn off the computer.
unavailable.
56 - Traveling with your computer
TRAVELING
WITH YOUR
COMPUTER
This section gives you tips and hints to consider when
moving around or traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from
external accessories:
1. Save any open files.
2. Remove discs from optical drive.
3. Shut down the computer or put it into Sleep or Hibernate
mode.
4. Close the display cover.
5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external
monitor and other external devices.
7. Disconnect the Kensington / Noble lock if you are using
one to secure the computer.
Moving around
When you are just moving within short distances, for
example, from your office desk to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display
cover to place it in Sleep mode. You can now safely take the
computer anywhere you go within the building. To wake the
computer from Sleep mode, open the display and, if
necessary, press and release the power button.
If you are taking the computer to a client's office or a
different building, you may choose to shut down the
computer:
Traveling with your computer - 57
Press the Windows key, click Power then select Shut Down
Or:
You can put the computer in Sleep mode by pressing the
Sleep hotkey or by closing the display.
When you are ready to use the computer again, open the
display and, if necessary, press and release the power
button.
Note
The computer may enter Hibernation or Deep Sleep mode after
being in Sleep mode for a period of time.
What to bring to meetings
If your meeting is relatively short, you probably do not need
to bring anything with you other than your computer. If
your meeting will be longer, or if your battery is not fully
charged, you may want to bring the AC adapter with you to
plug in your computer in the meeting room.
If the meeting room does not have an electrical outlet,
reduce the drain on the battery by putting the computer in
Sleep mode. Press the Sleep hotkey or close the display
cover whenever you are not actively using the computer.
Taking the computer home
When you are moving from your office to your home or vice
versa.
Preparing the computer
After disconnecting the computer from your desktop, follow
these steps to prepare the computer for the trip home:
• Check that you have removed all media and compact discs
from the drive(s). Failure to remove the media can damage
the drive head.
58 - Traveling with your computer
• Pack the computer in a protective case that can prevent
the computer from sliding around and cushion it if it should
fall.
Warning
Avoid packing items next to the top cover of the computer.
Pressure against the top cover can damage the screen.
What to take with you
Unless you have some items at home, take the following
items with you:
• AC adapter and power cord.
• The printed Setup Guide.
Special considerations
Follow these guidelines to protect your computer while
traveling to and from work:
• Minimize the effects of temperature changes by keeping
the computer with you.
• If you need to stop for an extended period of time and
cannot carry the computer with you, leave the computer in
the trunk of the car to avoid exposing the computer to
excessive heat.
• Changes in temperature and humidity can cause
condensation. Allow the computer to return to room
temperature, and inspect the screen for condensation
before turning on the computer. If the temperature change
is greater than 10° C (18° F), allow the computer to come
to room temperature slowly. If possible, leave the
computer for 30 minutes in an environment with a
temperature between outside and room temperature.
Setting up a home office
If you frequently work on your computer at home, you may
want to purchase a second AC adapter for use at home. With
Traveling with your computer - 59
a second AC adapter, you can avoid carrying the extra
weight to and from home.
If you use your computer at home for significant periods of
time, you might also want to add an external keyboard,
monitor or mouse.
Traveling with the computer
Important
Check with your airline for any special requirements for travelling
with Lithium batteries.
When you are moving within a larger distance, for instance,
from your office building to a client's office building or
traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make
sure that the battery in the computer is charged. Airport
security may require you to turn on your computer when
carrying it into the gate area.
What to take with you
Take the following items with you:
• AC adapter
• Additional printer driver files if you plan to use another
printer
Special considerations
In addition to the guidelines for taking the computer home,
follow these guidelines to protect your computer while
traveling:
• Always take the computer as carry-on luggage.
• If possible, have the computer inspected by hand. Airport
security X-ray machines are safe, but do not put the
60 - Traveling with your computer
computer through a metal detector.
Traveling internationally
Important
Check with your airline for any special requirements for travelling
with Lithium batteries.
When you are moving from country to country.
Preparing the computer
Prepare the computer as you would normally prepare it for
traveling.
What to bring with you
Bring the following items with you:
• AC adapter.
• Power cords that are appropriate for your destination(s).
• Additional printer driver files if you plan to use another
printer.
• Proof of purchase, in case you need to show it to customs
officials.
• International Travelers Warranty passport.
Special considerations
Follow the same special considerations as when traveling
with the computer.
In addition, these tips are useful when traveling
internationally:
• When traveling in another country, check that the local AC
voltage and the AC adapter power cord specifications are
compatible. If not, purchase a power cord that is
compatible with the local AC voltage. Do not use converter
Traveling with your computer - 61
kits sold for appliances to power the computer.
• If you are using the modem, check if the modem and
connector are compatible with the telecommunications
system of the country you are traveling in.
Ports and connectors...
In this section you will find:
• Information on the ports and connectors fitted to your
computer
Universal Serial Bus (USB) - 63
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to
connect USB peripherals, such as a mouse, an external
keyboard, additional storage (external hard disks), or any
other compatible device.
Note
Two USB standards are currently available on Predator
computers: USB 2.0 (High-speed USB) and USB 3.0 (SuperSpeed
USB). USB 2.0 ports on Predator computers have a black tongue
in the port, while USB 3.0 ports have a blue tongue. For best
performance, USB 3.0 devices should always be plugged into USB
3.0 ports. Consult your device’s documentation to see which
standard it supports.
You can also charge devices such as tablets, smartphones,
or other devices through a USB port. Some USB 3.0 ports
support charging devices when the computer is in Hibernate
or turned off. Additionally, you can use a USB hub to
connect multiple devices to a single USB port.
Important
When removing a USB storage device, you should right-click on
the USB icon in the Windows task bar and select "Eject <device>"
to tell the operating system to stop using the device before
removing it. Failure to do this may result in data loss or damage
to your peripheral.
64 - USB Type-C port
USB TYPE-C
PORT
A USB Type-C port is a connector that allows you to easily
connect USB Type-C peripherals, such as additional storage
(e.g. an external drive), or any other compatible device.
The Type-C port is reversable; connectors may be inserted
with either side up.
Note
On Predator computers USB Type-C ports support up to USB 3.1
(SuperSpeed USB, 10 Gbps).
Other USB devices with a USB Type-C connector are supported,
but transfer speed may be reduced and certain functions will be
disabled (such as Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on
the USB icon in the Windows task bar and select "Eject <device>"
to tell the operating system to stop using the device before
removing it. Failure to do this may result in data loss or damage
to your peripheral.
Note
Specifications vary depending on model.
Thunderbolt 3 port - 65
THUNDERBOLT 3
PORT
A Thunderbolt 3 port allows you to
easily connect devices with a Type-C
connector to your computer, such as
additional storage (e.g. an external
drive),
displays,
or
any
other
compatible device. Up to six devices,
including displays, can be connected
in series to a single Thunderbolt port.
The Thunderbolt connection uses a
USB Type-C port and is compatible
with Thunderbolt, USB, DisplayPort
and power on USB-C devices. The
Type-C port is reversable; connectors may be inserted with
either side up.
Displays
Up to two 4K displays with can be connected to a single
Thunderbolt 3 port. If an adapter is used, DisplayPort or
compatible devices, including HDMI, DVI or VGA, can be used.
Note
Thunderbolt 3 ports support transfer speeds up to 40 Gbps, and
USB devices with a Type-C connector at lower speeds (typically up
to 5 Gbps).
Other USB or older Thunderbolt devices with a USB Type-C
connector (or adapter) are supported, but transfer speeds may be
reduced and certain functions may be disabled (such as
Thunderbolt display support).
66 - Thunderbolt 3 port
Important
When removing a USB storage device, you should right-click on
the USB icon in the Windows task bar and select "Eject <device>"
to tell the operating system to stop using the device before
removing it. Failure to do this may result in data loss or damage
to your peripheral.
Note
Specifications vary depending on model.
Video and audio connectors - 67
VIDEO
AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port.
The type of port available depends on your computer’s
configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor
power switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3. Connect the monitor power cable and plug it into a
properly grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. The correct resolution and refresh rate should be
detected automatically. If necessary, change the display
settings used by the computer.
Note
To access the display controls, right-click anywhere on the
desktop and select Display settings.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to
connect audio devices.
Use the headphone port to plug in stereo headphones or
powered speakers; connecting an audio device to the
headphone port disables the built-in speakers.
Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note
Some computers have a single "combo" port that allows you to use
single-pin headsets with a built-in microphone. These headsets are
most commonly used with smartphones.
68 - HDMI
HD M I
HDMI (High-Definition Multimedia Interface) is a highquality, digital audio/video interface. HDMI allows you to
connect any compatible digital audio/video source, such as
your computer, a set-top box, DVD player, and audio/video
receiver to any compatible digital audio and/or video
monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while
ensuring easy connection and the best audio and visual
quality.
Got a question?
In this section you will find:
•
•
•
•
•
Frequently asked questions
Tips for using Windows 10
Troubleshooting information
How to protect yourself while online
Where to find Acer service center contact information
70 - Frequently asked questions
FREQUENTLY
ASKED QUESTIONS
The following is a list of possible situations that may arise
during the use of your computer. Easy solutions are
provided for each one.
I turned on the power, but the computer does not start or
boot up.
Check if power is being supplied to the computer (if your
computer has a power indicator, it will be off); if there is no
power, check the following:
• If you are using on the battery, it may be low and unable to
power the computer. Connect the AC adapter to recharge
the battery pack. You may need to wait a few minutes
before trying to turn your computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the
following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and
press Ctrl + Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically
blanks the screen to save power. Press any key to turn the
display back on.
If pressing a key does not turn the display back on, three
things might be the cause:
• The brightness level might be too low. Use the Brightness
up hotkey to adjust the brightness level.
• The display device might be set to an external monitor.
Press the display toggle hotkey to toggle the display back
to the computer.
Frequently asked questions - 71
• The computer may be in Sleep or Hibernate mode (if there
is a power LED, it will flash). Press and release the power
button to resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the
icon and drag the slider to the right to increase the volume.
• The volume level may be too low. Check the volume from
the volume control (speaker) icon in the taskbar. You can
also use the volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are
connected to the headphone jack on the computer, the
internal speakers automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the
computer. If it works, contact your dealer or an authorized
service center as the internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet
and that it is turned on.
• Make sure that the printer cable is connected securely to a
USB port and the corresponding port on the printer.
I want to restore my computer to its original settings.
Note
If your system is the multilingual version, the operating system
and language you choose when you first turn on the system will be
the only option for future recovery operations.
This recovery process helps you restore the C: drive with the
original software content that is installed when you
purchased your computer.
72 - Frequently asked questions
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Before performing a restore operation, please check the
BIOS settings.
1. If there is a D2D Recovery setting in Main, make sure it is
Enabled.
2. Exit the BIOS utility and save changes. The system will
reboot.
Note
To access the BIOS utility, press F2 when you see the Predator
logo during boot up.
For more information, see Restoring your computer on
page 25.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers
Warranty (ITW) that gives you security and peace of mind
when traveling. An ITW passport came with your computer
and contains all you need to know about the ITW program. A
list of available, authorized service centers is in this handy
booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when
you travel, to receive the benefits from our support centers.
Attach your proof-of-purchase to the ITW passport.
If the country you are traveling in does not have an Acerauthorized ITW service site, you can still get in contact with
our offices worldwide. Please visit www.acer.com.
Frequently asked questions - 73
Before you call
Please have the following information available when you
call Acer for online service, and please be at your computer
when you call. With your support, we can reduce the amount
of time a call takes and help solve your problems efficiently.
If there are error messages or beeps reported by your
computer, write them down as they appear on the screen (or
the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
F r e q u en tl y a sk
74 - Frequently asked questions
Tips and hints for using Windows 10
We know this is a new operating system that will take some
getting used to, so we've created a few pointers to help you
get started.
How do I get to Start?
Press the Windows key or select the Windows Start button
on the lower left-hand corner of the screen. Selecting it will
open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button
to show a list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button
and select the power icon > Shut down. You can also turn off
the computer by right-clicking the Windows Start button >
Shut down or sign out > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your
computer running, but not be disturbed by notifications.
Press the Windows key or select the Windows Start button
and select Settings > System > Notifications & actions. From
here you can enable/disable notifications for all of your
apps or choose which apps to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock
the computer. If your account has a password set, you will
need to enter the password to continue.
Frequently asked questions - 75
Can I personalize the Lock screen?
You can personalize the lock screen with a different image,
to run a slideshow of images, or to show you quick status
and notifications to suit your personal needs.
To change the background, press the Windows key or select
the Windows Start button and select Settings >
Personalization > Lock screen. From here you can:
• Select a background image for the lock screen
• Turn the Slideshow on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start
button and select Settings > Personalization.
2. Under Lock screen, select Slideshow.
3. Select Add a folder and open the folder you wish to use
(your Pictures folder will open by default). Select Choose
this folder to add the folder to the lock screen slideshow.
4. Select a folder and select Remove to remove the folder
from the lock screen slideshow.
5. Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it
to appear. Other tiles will be moved to accommodate the tile
in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to
arrange Start to your liking. Right-click on an app and select
Pin to Start to create a new group on Start. From here, you
can drag the tile to an existing group on Start. You can give
the group(s) a name and arrange the tiles within the groups
to suit your needs.
76 - Frequently asked questions
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a
size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner
of the screen and type 'Resolution' in the text box to display
the results; select Change the resolution of the display.
Alternatively, you can also right-click anywhere on the
desktop and select Display settings > Display.
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to
search for the Alarms & Clock app.
1. Select an alarm from the list, or select the + in the lowerright corner to create a new alarm.
2. Enter the Alarm name.
3. Set the time by choosing the hour and minute.
4. Select AM or PM.
5. Choose which days the alarm should go off.
6. Select the sound notification.
7. Select the snooze time.
8. Select the Save icon in the bottom right-hand corner to save
the alarm.
Frequently asked questions - 77
9. Select On or Off to activate or deactivate the alarm.
Hour
Minutes
Save
Delete
Note
The alarm will only sound if your computer is awake at the set time.
Where are my apps?
Move your cursor to the lower left-hand corner of the
screen and click search box, start typing the name of the app
you would like to open.
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear
on Start, right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to
remove the tile from Start.
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear
on the taskbar, right-click an app or tile and select More >
Pin to taskbar.
78 - Frequently asked questions
How do I install apps?
You will need to have a Microsoft ID to purchase and
download apps from Microsoft Store.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the
screen and click search box. Type the name of the app you
would like to open. Alternatively, open all apps list and scroll
to ’Windows Accessories’ to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that
you use to sign in to Windows. You can use any email
address, but it is best if you choose the one you already use
to communicate with friends and sign in to your favorite
websites. When you sign in to your PC with a Microsoft
account, you'll connect your PC to the people, files, and
devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it
makes life easier because you can sync data across different
machines you sign in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in
with a Microsoft account or you don't have a Microsoft
account and want to get one, press the Windows key or
select the Windows Start button > Settings > Accounts >
Sign in with a Microsoft account instead, and follow the
onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button >
Settings > Update & Security > Windows Update. Select
Advanced options to configure the settings.
Frequently asked questions - 79
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: go.acer.com/windows-tutorial
• Support FAQs: support.acer.com
F r eq ue nt ly as k e d qu est i o ns
80 - Frequently asked questions
Troubleshooting
This chapter shows you how to deal with common system
problems.
Read it before calling a technician if a problem occurs.
Solutions to more serious problems require opening up the
computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for
assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error
symptom occurs, see "Error messages" below. If the problem
cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take
the corrective action. The following table lists the error
messages in alphabetical order together with the
recommended course of action.
Error messages
Corrective action
CMOS battery
bad
Contact your dealer or an authorized
service center.
CMOS checksum
error
Contact your dealer or an authorized
service center.
Disk boot failure
Insert a system (bootable) disk, then
press Enter to reboot.
Equipment
configuration
error
Press F2 (during POST) to enter the
BIOS utility, then press Exit in the BIOS
utility to reboot.
Hard disk 0 error
Contact your dealer or an authorized
service center.
Frequently asked questions - 81
Error messages
Corrective action
Hard disk 0
extended type
error
Contact your dealer or an authorized
service center.
I/O parity error
Contact your dealer or an authorized
service center.
Keyboard error or
Contact your dealer or an authorized
no keyboard
service center.
connected
Keyboard
interface error
Contact your dealer or an authorized
service center.
Memory size
mismatch
Press F2 (during POST) to enter the
BIOS utility, then press Exit in the BIOS
utility to reboot.
If you still encounter problems after going through the
corrective measures, please contact your dealer or an
authorized service center for assistance.
82 - Internet and online security
INTERNET
AND ONLINE
SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks
over the internet (see Internet security software on
page 86).
A comprehensive internet security program is offered when
you first start your computer. You should activate this
protection as soon as possible, certainly before you connect
to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of
daily computing. Just a few simple steps can
connect you to a vast collection of knowledge
and communication tools. To accomplish these
steps you should first select an Internet
Service Provider (ISP), which supplies the
connection between your computer and the
internet. You should research the ISPs available in your
region, not forgetting to talk to friends and family about
their experiences or to check reviews and consumer reports.
The ISP you select will provide instructions on how to
connect to the internet (you may need additional software or
a special ‘box’ that connects to your phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to
the internet.
Internet and online security - 83
Dial-up
Some computers include a telephone dial-up (‘modem’)
connector. This allows you to connect to the internet using
your telephone line. With a dial-up connection, you cannot
use the modem and the telephone simultaneously on a
single phone line. This type of connection is recommended
only if you have limited use of the internet as the connection
speed is low and connection time is typically charged per
hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection
that runs over the phone line. As DSL and phone do not use
the same frequencies, you can use your telephone at the
same time you are connected to the internet (this requires a
‘micro-filter’ on each telephone socket to avoid interference).
To be eligible for DSL, you must be located near an DSLequipped phone exchange (service is sometimes unavailable
in rural areas). Connection speeds vary depending on your
location, but DSL generally provides very fast and reliable
internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.
Note
A DSL connection requires an appropriate modem. A modem is
usually provided by the ISP when you register. Many of these
modems include an ‘router’ that provides network and Wi-Fi
access.
Cable
A cable connection provides fast and always-on internet
service via a cable television line. This service is generally
available in large cities. You can use your telephone and
watch cable TV at the same time you are connected to the
internet.
Cellular
A cellular connection allows you to use cellular networks
(such as those used by a mobile phone) to connect to the
84 - Internet and online security
internet while away from home. The socket for a SIM card
may be built in to your computer, or may require an external
device, such as a USB modem or even an appropriately
equipped mobile phone.
Note
If your computer includes a SIM card slot, you require a
compatible SIM card and a contract with a cellular provider.
Before using the cellular features, check with your service
provider to see if any additional charges will be incurred, especially
roaming charges.
Network connections
A LAN (Local Area Network) is a group of computers (for
example, within an office building or home) that share a
common communications line and resources. When you set
up a network, you can share files, peripheral devices (such
as a printer) and an internet connection. You can set up a
LAN using wired technologies (such as Ethernet) or wireless
technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless
which may
Setting up
share files,
LAN or WLAN is a wireless local area network,
link two or more computers without using wires.
a wireless network is easy and allows you to
peripheral devices and an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your
home network to share access to files and devices
connected to the network, for example a printer or scanner.
Also you can share an internet connection with other
computers in your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and
eliminates the need to pull cables through walls and ceilings.
Internet and online security - 85
Components of a wireless LAN
To set up your Wireless network at home you need to have
the following:
Access point (router)
Access points (routers) are two-way transceivers that
broadcast data into the surrounding environment. Access
points act as a mediator between wired and wireless
network. Most routers have a built-in DSL modem that will
allow you access to a high speed DSL internet connection.
The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to
their services. Read carefully the documentation supplied
with your Access point/router for detailed setup
instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect
the host computer to the access point (see illustration
below); this type of cable may also be used to connect
peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button
that turns the network connection on or off. You may also
turn your wireless network on or off, or control what is
shared over the network with the network management
options.
Warning
Using wireless devices while flying in aircraft may be prohibited.
Switch off all devices before boarding an aircraft; they may be
dangerous to the operation of the aircraft, disrupt
communications, and even be illegal. After take off, ask the cabin
crew if you may enable Wi-Fi.
86 - Internet and online security
Surf the Net!
To surf the internet, you need a program called
an internet browser. Microsoft Edge provides an
easy and secure web browsing experience. As
soon as you have your internet access installed
and you are connected, from the Start Menu,
click the Microsoft Edge tile or the icon located
in the taskbar and take your internet experience to a new
level!
Acer website
To get you started why not visit our website, www.acer.com.
Acer is dedicated to provide you with on-going personalized
support. Check out our Support section to get help tailored
to your needs.
www.acer.com is your portal to a world of online activities
and services: visit us regularly for the latest information and
downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has
partnered with Norton to offer you security for all your
devices.
Select Acer computers include protection by Norton
Security
Norton Security is pre-installed on select Acer computers,
protecting your identity and financial data from viruses,
spyware, malware and other online threats. Learn more
about how to stay safe online and how to stay protected
after your introductory subscription ends.
Note
Specifications vary depending on model or Operating System.
Internet and online security - 87
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding
the tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform
vulnerabilities, as they are the easiest way to sneak malware
into a user's device unnoticed, sometimes with little action
on the user's part. Immediately after a software
manufacturer announces an update, hackers are ready with
malware that can breach holes in the software that would
have been patched if the update was installed.
How to stay safe: Perform any and all software updates as
soon as they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business
colleague that you know but seem a little odd. Maybe they
didn't capitalize your name or there are misspellings. The
email might be from cybercriminals who are trying to fool
you into sending them your credit card number, social
security number, or logging into a fake bank website that
looks like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email
looks strange, don't click on anything and delete it
immediately. Instead manually launch a browser and type in
your bank's website address and log-in yourself.
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people
call you on the phone saying they're Technical Support from
a trusted company like Norton or Microsoft and that you
have a virus. The main motive behind these scams is to
extort money from the victim. Cybercriminals can also install
malware such as keylogging software or backdoor Trojans in
order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you
your software or computer isn't working. Never give your
88 - Internet and online security
personal information like social security or credit card
numbers to someone that you don't know over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try
to sneak onto your device or trick you into providing private
information to them directly. Here are a few of the types of
malware they like to deploy once they've got into a device
and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on
your computer and attached devices. Encryption converts
files into another format, that can only be opened with a
specific decryption key. Once the ransomware installs itself,
it will display a warning message that the computer is now
locked. The user is given a specific amount of money to pay
as a "fine" and a timeframe in which to pay. Even if paid, the
criminal might choose to not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the
first place by staying protected with internet security
software like Norton Security. Also, perform regular
backups of all your data either online or to a separate
external hard drive that is only attached to your computer
while performing the backup. Ransomware has been known
to lock access to external hard drives attached to the
computer.
If you are infected with ransomware, think twice before you
pay the ransom. There is no guarantee the cybercriminal will
unlock your files and you'll be funding them to prey upon
another innocent victim.
Botnets
A botnet is a string of infected, connected computers
coordinated together to perform a task. Botnets gain access
to your machine through some piece of malicious coding.
Once the software is downloaded, the botnet will now
contact its master computer and let it know that everything
is ready to go. Now your computer, phone, tablet, or IoT
Internet and online security - 89
device is entirely under the control of the person who
created the botnet. Most people who are infected with
botnets aren't even aware that their computer's security has
become compromised!
What to do if you're infected: If you're infected you
probably don't realize it as bots are notoriously quiet. Your
Internet Service Provider might send you a notification
alerting you that they found a threat on your network and
that you need to remove the bot. If you have a bot, use
internet security software like Norton Security to scan all of
your devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software
programs for years now; however, a virus is just one type of
malicious threat. A virus is classified as a self-replicating
piece of malicious code that travels by inserting itself into
files or programs.
What to do if you're infected: Take steps to avoid infection
by staying protected with internet security software like
Norton Security. If you subscribed to Norton Security and
think you may have a virus, contact Norton's on-call
technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the
local coffee shop to the hotels and airports you visit while
traveling. While public Wi-Fi has made our lives a little
easier, it also poses security risks to the personal
information available on our laptops and smartphones. A
virtual private network (VPN) gives you online privacy and
anonymity by creating a private network from a public
internet connection. VPNs mask your internet protocol (IP)
address so your online actions are virtually untraceable as
well as secure. One of the biggest security risks on public
Wi-Fi are man-in-the-middle attacks (MITM). These attacks
are akin to eavesdropping. Data is sent from point A
(computer) to point B (server/website), and an attacker can
get in-between these transmissions. They then set up tools
90 - Internet and online security
programmed to "listen in" on transmissions, intercept data
that is specifically targeted as valuable, and capture the
data, such as your login credentials and passwords.
Use a virtual private network (VPN) to ensure your privacy
and anonymity are protected when you use public Wi-Fi.
VPN services can encrypt all the data that you send and
receive while using a public Wi-Fi hotspot, securing your
information from hackers and other users of the same
connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online
crime. By adopting a few basic behaviors, you can make big
strides in reducing cybercrime risk:
• Protect your accounts with strong, unique passwords that
use a combination of at least 10 uppercase and lowercase
letters, symbols and numbers.
• Don't click on random links or open unsolicited messages
and attachments-particularly from people you don't know.
• Don't access any personal information or social media
accounts over unprotected Wi-Fi networks.
• Use security software on your devices to help protect
yourself from the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can
check for important updates for your computer and install
them automatically. These updates include security patches
and program updates that can improve your computing
experience and help protect your computer against new
viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer
behaves erratically, crashes unexpectedly or if some of your
Internet and online security - 91
programs do not work correctly, your computer may be
infected by malicious software. However, do not blame every
computer problem on a virus! If you suspect your computer
is infected, the first thing to do is update, if you have not
already done so, and run your antivirus and anti-spyware
software.