Acer SW1-011 User Manual W10

User’s Manual
English
© 2016. All Rights Reserved.
Gateway GW series
Covers: GW1-011
This revision: September 2016
Model number: __________________________
Serial number: __________________________
Date of purchase: _______________________
Place of purchase: _______________________
2 - User’s Manual
Sign up for an Acer ID and enjoy great benefits
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject
to change without notice. Images provided herein are for reference
only and may contain information or features that do not apply to
your computer. Acer Group shall not be liable for technical or
editorial errors or omissions contained in this manual.
User’s Manual - 3
English
Open the Acer Portal app to sign up for an Acer ID or sign in if you already have an
Acer ID.
There are three great reasons for you to get an Acer ID:
• Create your own connected world.
• Get the latest offers and product information.
• Register your device for quick, personalized customer support.
For more information, please visit the Acer BYOC website:
www.acer.com/byoc-start
English
Table of contents
First things first
8
Your guides ............................................................................................... 8
Downloading a copy of the User’s Manual........................................ 8
Basic care and tips for using your computer ............................................. 9
Turning your computer off ................................................................. 9
Taking care of your computer ........................................................... 9
Taking care of your AC adapter ...................................................... 10
Cleaning and servicing.................................................................... 10
Your Gateway notebook tour
11
Front view ................................................................................................
Rear view.................................................................................................
Top view ..................................................................................................
Bottom view .............................................................................................
Left/right view ..........................................................................................
Keyboard front view ................................................................................
Keyboard right view ................................................................................
11
12
13
14
15
17
18
Attaching and detaching the keyboard
19
Using the keyboard
22
Lock keys and embedded numeric keypad ............................................. 22
Hotkeys ........................................................................................... 23
Windows keys.......................................................................................... 24
Using the Precision Touchpad
25
Touchpad gestures.................................................................................. 25
Changing touchpad settings .................................................................... 27
Recovery
29
Creating a factory default backup............................................................
Backing up your wireless and LAN drivers ..............................................
Restoring your computer .........................................................................
Reset this PC and keep my files .....................................................
Reset this PC and remove everything.............................................
30
33
33
33
35
Using a Bluetooth connection
38
Enabling and disabling Bluetooth ............................................................ 38
4 - Table of contents
Enable Bluetooth and add a device ................................................ 38
Connecting to the Internet
41
Power management
47
Saving power........................................................................................... 47
Battery pack
49
Battery characteristics .............................................................................
Charging the battery........................................................................
Optimizing battery life......................................................................
Checking the battery level...............................................................
Battery-low warning.........................................................................
49
49
50
51
51
Traveling with your computer
52
Disconnecting from the desktop ..............................................................
Moving around.........................................................................................
Preparing the computer...................................................................
What to bring to meetings ...............................................................
Taking the computer home......................................................................
Preparing the computer...................................................................
What to take with you......................................................................
Special considerations ....................................................................
Setting up a home office .................................................................
Traveling with the computer ....................................................................
Preparing the computer...................................................................
What to take with you......................................................................
Special considerations ....................................................................
Traveling internationally...........................................................................
Preparing the computer...................................................................
What to bring with you.....................................................................
Special considerations ....................................................................
52
52
52
53
53
53
54
54
54
55
55
55
55
56
56
56
56
Table of contents - 5
English
Connecting to a wireless network ............................................................ 41
Connecting to a wireless LAN ......................................................... 41
English
HDMI Micro
58
Micro USB
59
Universal Serial Bus (USB)
60
Memory card reader
62
Frequently asked questions
64
Requesting service ..................................................................................
Tips and hints for using Windows 10.......................................................
How do I get to Start? .....................................................................
How do I turn off my computer? ......................................................
How do I unlock my computer?.......................................................
How do I set the alarm? ..................................................................
Where are my apps?.......................................................................
What is a Microsoft ID (account)? ...................................................
How do I check for Windows updates? ...........................................
Where can I get more information?.................................................
Troubleshooting.......................................................................................
Troubleshooting tips........................................................................
Error messages...............................................................................
66
68
68
68
68
70
71
72
72
72
73
73
73
Internet and online security
75
First steps on the net ...............................................................................
Protecting your computer ................................................................
Choose an Internet Service Provider ..............................................
Network connections.......................................................................
Surf the Net! ....................................................................................
Security ...........................................................................................
75
75
75
77
80
80
6 - Table of contents
Getting started...
In this section you will find:
•
•
•
•
•
•
Useful information on caring for your computer and your health
Where to find the power button, ports and connectors
Tips and tricks for using the touchpad and keyboard
How to create recovery backups
Guidelines for connecting to a network and using Bluetooth
Information on using Gateway’s bundled software
English
First things first
We would like to thank you for making this Gateway notebook your choice for
meeting your mobile computing needs.
Your guides
To help you use your Gateway notebook, we have designed a set of guides:
First off, the Setup Guide (or Setup Poster) helps you get started with setting up
your computer.
This User’s Manual introduces you to the basic features and functions of your new
computer, and contains detailed information on such subjects as system utilities,
data recovery, expansion options and troubleshooting.
Downloading a copy of the User’s Manual
There are two ways to download the User’s Manual. You must first be connected
to the internet.
1. Open Gateway Care Center from the desktop and select My System >
Summary and click User’s Manual to download the User’s Manual.
2. Click on the link under Support.
1. The link will open the Gateway Service & Support webpage.
2. From this page you can download and install the Gateway identification tool
that will automatically detect your computer’s serial number and SNID and
allow you to copy it to the clipboard.
3. Scroll down to Drivers and Manuals and search for your model by pasting in
or manually entering the serial number, SNID, or product model.
4. Once you have found your product model, select Documents and select
your language to download the User’s Manual.
8 - First things first
Basic care and tips for using your computer
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or select the
Windows Start button, select Power > Shut down.
• Right-click the Windows Start button > Shut down or sign out > Shut down.
If you need to power down the computer for a short while, but don’t want to
completely shut it down, you can put it to Sleep by doing any of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out > Sleep.
Note
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Do not expose the computer to direct sunlight. Do not place it near sources of
heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or above 50º C
(122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
First things first - 9
English
Turning your computer off
English
•
•
•
•
•
•
Do not spill water or any liquid on the computer.
Do not subject the computer to heavy shock or vibration.
Do not expose the computer to dust or dirt.
Never place objects on top of the computer.
Do not slam the computer display when you close it.
Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it. Route the
power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but pull on the plug.
• The total ampere ratings of the equipment plugged in should not exceed the
ampere rating of the cord if you are using an extension cord. Also, the total
current rating of all equipment plugged into a single wall outlet should not
exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work normally, please
contact your nearest authorized Gateway service center.
10 - First things first
Your Gateway notebook tour
Front view
1
2
#
Item
Description
1
Icon
Webcam
Web camera for video communication.
2
Home button
Press to go directly to the Windows Home
screen.
Your Gateway notebook tour - 11
English
After setting up your computer as illustrated in the Setup Guide, let us show you
around your new Gateway computer.
English
Rear view
1
2
#
Icon
Item
Description
1
Webcam
Web camera for video communication.
2
Speakers
Deliver stereo audio output.
12 - Your Gateway notebook tour
Top view
English
12 3
#
Icon
1
2
3
4
+/-
4
Item
Description
Power button
Turns the computer on and off; press again
to place the computer in Sleep mode. Press
and hold to turn the computer off.
Battery indicator
Indicates the computer’s battery status.
Charging: The light shows amber when the
battery is charging.
Fully charged: The light shows blue when
in AC mode.
Volume control key Adjusts the system volume.
Microphone
Internal microphone for sound recording.
Your Gateway notebook tour - 13
Bottom view
English
1
2
#
Icon
Item
Description
1
Keyboard
connector
Connects to the keyboard.
2
Keyboard hook
slots
Fastens to the keyboard.
14 - Your Gateway notebook tour
Left/right view
English
1
2
3
4
5
#
Item
Description
1
Icon
MicroSD card slot
Insert a microSD card into this slot.
2
HDMI micro
connector
Supports high-definition digital video
connections.
3
DC-in jack
Connects to an AC adapter.
Your Gateway notebook tour - 15
English
#
Icon
Item
Description
4
Micro USB
connector
Connects to USB devices. A micro USB to
USB adapter is needed to connect to USB
devices.
When using a USB port, it is recommended
to plug in the power adapter.
5
Audio jack
Connects to audio devices.
16 - Your Gateway notebook tour
Keyboard front view
English
1
2
3
#
1
2
Icon
Item
Description
Keyboard hooks
Fastens to the computer.
Keyboard
For entering data into your computer.
See "Using the keyboard" on page 22.
Your Gateway notebook tour - 17
English
#
Icon
3
Item
Description
Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons form a
single surface.
Press down firmly on the touchpad surface
to perform a left click.
Press down firmly on the lower right corner
to perform a right click.
Keyboard right view
1
#
1
Icon
Item
Description
USB port
Connects to USB devices.
18 - Your Gateway notebook tour
Attaching and detaching the keyboard
Attach the computer with the keyboard by aligning the keyboard hooks and the
keyboard hook slots to function as a loptop. Ensure the computer clicks into place.
Attaching and detaching the keyboard - 19
English
The Acer Smart Hinge makes attaching and detaching the keyboard fast and easy.
English
Detach the computer from the keyboard by lifting one corner to release it from the
keyboard to function as a tablet
20 - Attaching and detaching the keyboard
.
English
You can also attach the computer to the keyboard facing outwards as a display.
Ensure the computer clicks into place.
Attaching and detaching the keyboard - 21
English
Using the keyboard
The keyboard has full-sized keys and an embedded numeric keypad, separate
cursor, lock, Windows, function and special keys.
Lock keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock key
Description
Caps Lock
When Caps Lock is on, all alphabetic characters typed are in
uppercase.
Num Lock
<Fn> + <F11>
When Num Lock is on, the embedded keypad is in numeric
mode. The keys function as a calculator (complete with the
arithmetic operators +, -, *, and /). Use this mode when you
need to do a lot of numeric data entry. A better solution would
be to connect an external keypad.
Scroll Lock
<Fn> + <F12>
When Scroll Lock is on, the screen moves one line up or down
when you press the up or down arrow keys respectively. Scroll
Lock does not work with some applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is
indicated by small characters located on the upper right corner of the keycaps. To
simplify the keyboard legend, cursor-control key symbols are not printed on the
keys.
Desired access
Num Lock on
Number keys on
embedded keypad
Type numbers in a normal
manner.
Cursor-control keys on
embedded keypad
Hold <Shift> while using
cursor-control keys.
22 - Using the keyboard
Num Lock off
Hold <Fn> while using
cursor-control keys.
Num Lock on
Num Lock off
Main keyboard keys
Hold <Fn> while typing letters
on embedded keypad.
Type the letters in a
normal manner.
Hotkeys
The computer employs hotkeys or key combinations to access most of the
computer's controls like screen brightness and volume output.
To activate hotkeys, press and hold the <Fn> key before pressing the other key in
the hotkey combination.
Hotkey
Icon
Function
Description
<Fn> + <F3>
Airplane mode
Turns on / off the computer's
network devices.
<Fn> + <F4>
Sleep
Puts the computer in Sleep mode.
<Fn> + <F5>
Display toggle
Switches display output between
the display screen, external
monitor (if connected) and both.
<Fn> + <F6>
Display off
Turns the display screen backlight
off to save power. Press any key to
return.
<Fn> + <F7>
Touchpad toggle
Turns the built-in touchpad on and
off.
<Fn> + <F8>
Speaker toggle
Turns the speakers on and off.
<Fn> + <F11>
Number Lock
Turns the embedded numeric
keypad on or off.
Using the keyboard - 23
English
Desired access
English
Hotkey
Function
Description
<Fn> + <F12>
Icon
Scr Lk
Turns Scroll Lock on or off.
<Fn> + <
>
Brightness up
Increases the screen brightness.
<Fn> + <
>
Brightness down
Decreases the screen brightness.
<Fn> + <
>
Volume up
Increases the sound volume.
<Fn> + <
>
Volume down
Decreases the sound volume.
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Key
Description
Windows
key
Pressed alone it returns to the Start screen or to return to
the last open app.
It can also be used with other keys for special functions,
please check Windows Help.
Application
key
This key has the same effect as clicking the right mouse
button; it opens the application's context menu.
24 - Using the keyboard
Using the Precision Touchpad
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with
your finger, to perform a 'click', which will select or start an
item. Quickly repeat the tap to perform a double tap or 'double
click'.
Two-finger press
Lightly tap the touchpad with two fingers to perform a
'right
click'. In the Start screen, this will toggle the app commands.
In most apps this will open a context menu related to the
selected item.
Using the Precision Touchpad - 25
English
The touchpad controls the arrow
(or 'cursor') on the screen. As you slide your
finger across the touchpad, the cursor will follow this movement. The Precision
Touchpad (PTP) is designed to provide a more uniform, smooth, and accurate
touchpad experience. Many applications support precision touchpad gestures that
use one or more fingers, however, some gestures may not be supported by the
specific application or program you are using.
Two-finger slide
English
Swiftly scroll through web pages, documents and playlists by
placing two fingers on the touchpad and moving both in any
direction.
Two-finger pinch
Zoom in and out of photos, maps and documents with a
simple finger-and-thumb gesture.
Three-finger press
Lightly tap the touchpad with three fingers to open Cortana (if
your computer supports Cortana) or open the Action Center (if
your computer does not support Cortana).
Three-finger swipe
Swipe across the touchpad with three fingers.
•
•
•
Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Task View.
Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized windows.
Swipe left or right to switch between open windows.
26 - Using the Precision Touchpad
Note
The touchpad is sensitive to finger movement; the lighter the touch, the
better the response. Please keep the touchpad and your fingers dry and
clean.
Changing touchpad settings
To change the touchpad settings to suit your personal requirements, please do the
following.
1. In the icon tray in the lower right-hand corner of the screen, select the
Notifications icon to open the Notifications pane.
2. Select All settings.
Using the Precision Touchpad - 27
English
The precision touchpad includes added technology features that help recognize
and prevent unintentional gestures such as accidental taps, gestures, and pointer
movement.
English
3. Select Devices > Mouse & touchpad.
4. Now you can adjust the settings to suit your personal needs. You can change the
primary button for left- or right-handed use, turn the touchpad off if you prefer to
use a mouse, or set a delay to prevent the cursor from moving if you accidentally
tap the touchpad with your palm while working. Scroll down to see more settings.
28 - Using the Precision Touchpad
Recovery
Note
Gateway Care Center is only available with a pre-installed Windows
operating system.
Important
We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB
recovery backup.
Recovery - 29
English
If you are having trouble with your computer, and the frequently asked questions
(see Got a question? on page 63) do not help, you can recover your computer.
This section describes the recovery tools available on your computer. Gateway
provides Gateway Care Center, which allows you to reset your PC, refresh your
PC, or create a factory default backup.
English
Creating a factory default backup
Backup allows you to quickly and easily back up your operating system, installed
apps and data.
1. From Start, select All apps then Gateway. Select Gateway Recovery
Management in the list of Gateway apps.
Note
Since the recovery backup requires at least 8 GB of storage after
formatting, it is recommended to use a USB drive with a capacity of
16 GB or larger.
2. Select the Backup tab and click Get Started for Create Factory Default Backup
to open the Recovery Drive window.
30 - Recovery
3. Make sure Backup system files to the recovery drive is selected and click
Next.
English
4. Plug in the USB drive and wait for the PC to detect the USB drive then click
Next.
Recovery - 31
Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.
English
•
5.
6.
7.
8.
Everything on the drive will be deleted. Click Create to continue.
You will be shown the backup progress on the screen.
Follow the process until it completes.
After creating the recovery backup, you can choose to delete the recovery
information on your computer. If you delete this information, you can only use the
USB recovery backup to restore your computer, if you lose or erase the USB
drive, you cannot restore your computer.
9. Unplug the USB drive and label it clearly.
Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place
that you will remember.
32 - Recovery
Backing up your wireless and LAN drivers
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer back
to its default status. You can choose to keep your files or remove them before
reinstalling Windows.
Reset this PC and keep my files
1. From Start, select All apps then Gateway. Select Gateway Recovery
Management in the list of Gateway apps.
2. Select the Restore tab and click Get started to Choose an option.
Recovery - 33
English
Back up your wireless and LAN drivers. You can use these backups to install the
wireless and LAN drivers if you install another operating system.
1. From Start, select All apps then Gateway. Select Gateway Recovery
Management in the list of Gateway apps.
2. Select the Backup tab and click Get started for Backup wireless and LAN
drivers. Choose a folder to save your drivers and select OK.
English
3. Select Keep my files to refresh your PC and reinstall your operating system
without removing your personal files. Click Next to continue.
Important
If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory
defaults and remove all preinstalled apps and programs without removing your
personal files. Click Reset to continue.
34 - Recovery
Reset this PC and remove everything
1. From Start, select All apps then Gateway. Select Gateway Recovery
Management in the list of Gateway apps.
2. Select the Restore tab and click Get Started to Choose an option.
Recovery - 35
English
5. You will be shown the reset progress on the screen. The screen will turn off
during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart
several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset
back to its factory default settings without removing your personal files.
English
3. Select Remove everything to reset your PC back to its factory default. This
process will reinstall your operating system and remove all of your personal files,
apps, and settings.
4. Select Just remove my files if you are keeping your computer. This will be
quicker, but less secure. Files may still be recovered with a file recovery
program.
Select Remove files and clean the drive if you are not keeping your computer.
This process will take longer, but will be more secure.
36 - Recovery
Selecting "Remove files and clean the drive" will remove all of your
personal files and accounts, along with pre-existing drivers that
may affect your Windows installation.
5. Click Reset to continue.
6. You will be shown the reset progress on the screen. The screen will turn off
during the reset process.
7. The screen will turn back on when it is installing Windows. Your PC will restart
several times during the reset process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows will use factory
default settings.
Recovery - 37
English
Warning
English
Using a Bluetooth connection
Bluetooth is a technology enabling you to transfer data wirelessly over short
distances between many different types of devices. Bluetooth-enabled devices
include computers, cell phones, tablets, wireless headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your computer, this
may be an external switch, a software setting, or a separate Bluetooth dongle
plugged into the computer’s USB port (if no internal Bluetooth adapter is available).
Note
Please check your devices owner’s manual to determine how to turn on
its Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s Bluetooth adapter.
This means it must first be authenticated for security purposes. You only need to
pair once. After that, simply turning on the Bluetooth adapter of both devices will
connect them.
Bluetooth on your computer is disabled by default. To enable your computer’s
Bluetooth adapter, do the following:
1. Press the Windows key or select the Windows Start button > Settings >
Devices > Bluetooth, and click the toggle under Bluetooth to enable/disable it.
2. Your computer will automatically start searching for devices, as well as make
itself visible to other devices.
38 - Using a Bluetooth connection
3. Select the device you wish to pair from the list of discovered devices, and select
Pair.
English
Using a Bluetooth connection - 39
English
4. A code displays on your computer, which should match the code displayed on
your device. Select Yes. Then, accept the pairing from your device.
Note
Some devices using older versions of the Bluetooth technology require
both devices to enter a PIN. In the case of one of the devices not having
any inputs (as in a headset), the passcode is hardcoded into the device
(usually "0000" or "1234"). Consult your device’s user manual for more
information.
You can also enter the Bluetooth settings by selecting the Notifications icon in the
lower right-hand corner of the screen to open the Notifications pane. From here,
you can enable or disable Bluetooth or right-click on Bluetooth > Go to settings to
enter the Bluetooth settings.
40 - Using a Bluetooth connection
Connecting to the Internet
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can link two or
more computers without using wires. Once connected to WLAN, you can access
the internet. You can also share files, other devices, and even your internet
connection itself.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft
and during take-off, as they may be dangerous to the operation of
the aircraft, disrupt communications, and even be illegal. You may
turn on your computer’s wireless devices only when informed that
it is safe to do so by the cabin crew.
Connecting to the Internet - 41
English
This chapter includes general information on types of connections, and getting
connected to the internet. Some of this information may not apply to your computer.
For detailed information, please refer to Network connections on page 77.
Your computer’s built-in network features make it easy for you to connect your
computer to the internet using a cable or a wireless connection.
First though, in order to connect to the internet, you’ll need to sign up for internet
services from an ISP (Internet Service Provider) -- usually a phone or cable
company -- that will have to go to your home or office to set up internet service. The
ISP will install a small box, a router or modem, that will allow you to connect to the
internet.
English
Your computer's wireless connection is turned on by default and Windows will
detect and display a list of available networks during setup. Select your network and
enter the password if required.
Gateway notebook computers feature an Airplane mode hotkey that turns the
network connection on or off. You can use the network management options to turn
your wireless network on/off or control what is shared over the network.
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet connection
through the ISP of your choice. Make a note of the wireless network’s name and
password (if necessary). If you are trying to connect to a public network (such as
at a coffeeshop), make sure you have the wireless network’s name.
Note
Please refer to your ISP or router documentation for details on connecting
to the internet.
2. In the icon tray in the lower right-hand corner of the screen, select the
Notifications icon to open the Notifications pane.
42 - Connecting to the Internet
3. Select All settings.
English
4. Select Network & internet.
Connecting to the Internet - 43
English
5. You will see a list of available wireless networks. Select the one you wish to use.
6. Once you select a wireless network, select Connect.
44 - Connecting to the Internet
7. If required, enter the network’s password.
English
Connecting to the Internet - 45
Moving and traveling...
In this section you will find:
•
•
How to get the most out of your battery
What you need to prepare when you’re traveling
Power management
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small amount of
power to check for signals to start. These checks will slowly drain your computer’s
battery.
If you prefer to reduce your computer’s power requirements and environmental
impact, turn off Fast startup:
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
1.
2.
3.
4.
Open the desktop.
Click Power Options in the Notification area.
Select More Power Options.
Select Choose what the power buttons do.
Power management - 47
English
This computer has a built-in power management unit that monitors system activity.
System activity refers to any activity involving one or more of the following devices:
keyboard, mouse, hard disk, peripherals connected to the computer, and video
memory. If no activity is detected for a period of time, the computer stops some or
all of these devices in order to conserve energy.
English
5. Select Change settings that are currently unavailable.
6. Scroll down and disable Turn on fast startup.
7. Select Save changes.
48 - Power management
Battery pack
Battery characteristics
The battery is recharged whenever you connect the computer to the AC adapter.
Your computer supports charge-in-use, enabling you to recharge the battery while
you continue to operate the computer. However, recharging with the computer
turned off significantly reduces charge time.
The battery will come in handy when you travel or during a power failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power outlet.
Note
You are advised to charge the battery before retiring for the day. Charging
the battery overnight before traveling enables you to start the next day
with a fully charged battery.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning process that
you should follow:
1. Connect the AC adapter and fully charge the battery.
2. Turn on the computer and complete setting up the operating system.
3. Disconnect the AC adapter.
4. Operate the computer using battery power.
5. Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three
times.
Battery pack - 49
English
The computer uses an embedded Lithium battery that gives you long use between
charges.
English
Use this conditioning process for all new batteries, or if a battery hasn't been used
for a long time.
Warning
Do not expose battery packs to temperatures below 0° C (32° F) or
above 45° C (113° F). Extreme temperatures may adversely affect
the battery pack.
The battery conditioning process ensures your battery accepts the maximum
possible charge. Failure to follow this procedure will prevent you from obtaining the
maximum battery charge, and will also shorten the effective lifespan of the battery.
In addition, the useful lifespan of the battery is adversely affected by the following
usage patterns:
• Using the computer on constant AC power.
• Not discharging and recharging the battery to its extremes, as described above.
• Frequent use; the more you use the battery, the faster it will reach the end of its
effective life. An embedded battery has a life span of more than 1,000 charge/
discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation, prolonging
the charge/recharge cycle and improving recharging efficiency. You are advised to
follow the suggestions set out below:
• Use AC power whenever possible, reserving battery for mobile use.
• Remove accessories that are not being used (e.g. a USB disk drive), as they can
continue to draw power.
• Store your PC in a cool, dry place. The recommended temperature is 10° C (50°
F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge
faster.
• Excessive recharging decreases the battery life.
• Look after your AC adapter and battery.
50 - Battery pack
Checking the battery level
Battery-low warning
When using battery power pay attention to the power meter.
Important
Connect the AC adapter as soon as possible after the battery-low
warning appears. Data may be lost if the battery is allowed to
become fully depleted and the computer shuts down.
When the battery-low warning appears, the recommended course of action
depends on your situation:
Situation
Recommended Action
1. Plug the AC adapter into the computer, and then
connect to the main power supply.
The AC adapter
and a power outlet
are available.
The AC adapter or
a power outlet is
unavailable.
2. Save all necessary files.
3. Resume work.
Turn off the computer if you want to recharge the
battery rapidly.
1. Save all necessary files.
2. Close all applications.
3. Turn off the computer.
Battery pack - 51
English
The power meter indicates the current battery level. Rest the cursor over the
battery/power icon on the taskbar to see the battery's present charge level.
English
Traveling with your computer
This section gives you tips and hints to consider when moving around or traveling
with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external accessories:
1. Save any open files.
2. Remove discs from optical drive.
3. Shut down the computer or put it into Sleep or Hibernate mode.
4. Close the display cover.
5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external monitor and other
external devices.
7. Disconnect the Kensington lock if you are using one to secure the computer.
Moving around
When you are just moving within short distances, for example, from your office desk
to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display cover to place it in Sleep
mode. You can now safely take the computer anywhere you go within the building.
To wake the computer from Sleep mode, open the display and, if necessary, press
and release the power button.
If you are taking the computer to a client's office or a different building, you may
choose to shut down the computer.
Or you can put the computer in Sleep mode by pressing the Sleep hotkey or by
closing the display.
52 - Traveling with your computer
When you are ready to use the computer again, open the display and, if necessary,
press and release the power button.
The computer may enter Hibernation or Deep Sleep mode after being in
Sleep mode for a period of time.
What to bring to meetings
If your meeting is relatively short, you probably do not need to bring anything with
you other than your computer. If your meeting will be longer, or if your battery is not
fully charged, you may want to bring the AC adapter with you to plug in your
computer in the meeting room.
If the meeting room does not have an electrical outlet, reduce the drain on the
battery by putting the computer in Sleep mode. Press the Sleep hotkey or close the
display cover whenever you are not actively using the computer.
Taking the computer home
When you are moving from your office to your home or vice versa.
Preparing the computer
After disconnecting the computer from your desktop, follow these steps to prepare
the computer for the trip home:
• Check that you have removed all media and compact discs from the drive(s).
Failure to remove the media can damage the drive head.
Traveling with your computer - 53
English
Note
English
•
Pack the computer in a protective case that can prevent the computer from
sliding around and cushion it if it should fall.
Warning
Avoid packing items next to the top cover of the computer.
Pressure against the top cover can damage the screen.
What to take with you
Unless you have some items at home, take the following items with you:
• AC adapter and power cord.
• The printed Setup Guide.
Special considerations
Follow these guidelines to protect your computer while traveling to and from work:
• Minimize the effects of temperature changes by keeping the computer with you.
• If you need to stop for an extended period of time and cannot carry the computer
with you, leave the computer in the trunk of the car to avoid exposing the
computer to excessive heat.
• Changes in temperature and humidity can cause condensation. Allow the
computer to return to room temperature, and inspect the screen for
condensation before turning on the computer. If the temperature change is
greater than 10° C (18° F), allow the computer to come to room temperature
slowly. If possible, leave the computer for 30 minutes in an environment with a
temperature between outside and room temperature.
Setting up a home office
If you frequently work on your computer at home, you may want to purchase a
second AC adapter for use at home. With a second AC adapter, you can avoid
carrying the extra weight to and from home.
If you use your computer at home for significant periods of time, you might also
want to add an external keyboard, monitor or mouse.
54 - Traveling with your computer
Traveling with the computer
Check with your airline for any special requirements for travelling
with Lithium batteries.
When you are moving within a larger distance, for instance, from your office
building to a client's office building or traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make sure that the battery in
the computer is charged. Airport security may require you to turn on your computer
when carrying it into the gate area.
What to take with you
Take the following items with you:
• AC adapter
• Additional printer driver files if you plan to use another printer
Special considerations
In addition to the guidelines for taking the computer home, follow these guidelines
to protect your computer while traveling:
• Always take the computer as carry-on luggage.
• If possible, have the computer inspected by hand. Airport security X-ray
machines are safe, but do not put the computer through a metal detector.
Traveling with your computer - 55
English
Important
English
Traveling internationally
Important
Check with your airline for any special requirements for travelling
with Lithium batteries.
When you are moving from country to country.
Preparing the computer
Prepare the computer as you would normally prepare it for traveling.
What to bring with you
Bring the following items with you:
• AC adapter.
• Power cords that are appropriate for your destination(s).
• Additional printer driver files if you plan to use another printer.
• Proof of purchase, in case you need to show it to customs officials.
• International Travelers Warranty passport.
Special considerations
Follow the same special considerations as when traveling with the computer.
In addition, these tips are useful when traveling internationally:
• When traveling in another country, check that the local AC voltage and the AC
adapter power cord specifications are compatible. If not, purchase a power cord
that is compatible with the local AC voltage. Do not use converter kits sold for
appliances to power the computer.
• If you are using the modem, check if the modem and connector are compatible
with the telecommunications system of the country you are traveling in.
56 - Traveling with your computer
Ports and connectors...
In this section you will find:
•
Information on the ports and connectors fitted to your computer
English
HDMI Micro
HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video
interface. HDMI allows you to connect any compatible digital audio/video source,
such as your computer, a set-top box, DVD player, and audio/video receiver to any
compatible digital audio and/or video monitor, such as a digital television (DTV) with
a single cable.
The single cable keeps everything neat and tidy while ensuring easy connection
and the best audio and visual quality.
HDMI Micro delivers the same high-quality playback as standard HDMI, with a
slimmer connector, ideal for use in slim-and-light notebooks and tablet computers.
Note
An HDMI Micro to HDMI adapter is included with certain models
58 - HDMI Micro
Micro USB
Note
A Micro USB-to-USB adapter is needed to connect to USB devices that
use a full-sized connector. The adapter is only included with some
models. If your computer is not supplied with one, you will need to
purchase one separately.
Micro USB - 59
English
The USB (Universal Serial Bus) port is a high-speed serial bus which allows you to
connect USB peripherals without taking up system resources.
The Micro USB port provides a compact port that is compatible with USB 2.0
devices.
English
Universal Serial Bus (USB)
The USB port is a high-speed port which allows you to connect USB peripherals,
such as a mouse, an external keyboard, additional storage (external hard disks), or
any other compatible device.
Note
Two USB standards are currently available on Gateway computers: USB
2.0 (High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on
Gateway computers have a black tongue in the port, while USB 3.0 ports
have a blue tongue. For best performance, USB 3.0 devices should
always be plugged into USB 3.0 ports. Consult your device’s
documentation to see which standard it supports.
60 - Universal Serial Bus (USB)
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell
the operating system to stop using the device before removing it.
Failure to do this may result in data loss or damage to your
peripheral.
Universal Serial Bus (USB) - 61
English
You can also charge devices such as tablets, smartphones, or other devices
through a USB port. Some USB 3.0 ports support charging devices when the
computer is in Hibernate or turned off. Additionally, you can use a USB hub to
connect multiple devices to a single USB port.
English
Memory card reader
Memory cards are used in a wide selection of digital
cameras, tablets, MP3 players and mobile phones.
Inserting a memory card
1. Align the card so that the connector points towards the
port, with the connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any force to
insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card will extend
from beyond the slot.
If the card contains some files, the Windows AutoPlay window may appear (this
depends on the contents of the card) and ask you if you wish to use a program to
access the contents of the card.
Important
When removing a memory card, you should right-click on the USB
icon in the Windows task bar and select "Eject <card name>" to tell
the operating system to stop using the device before removing it.
Failure to do this may result in data loss or damage to your peripheral.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the same overall
design. SD cards contain up to 4 GB; SDHC cards contain up to 32 GB; and SDXC
cards can contain up to 2048 GB (2 TB). Your computer provides an SDHC or
SDXC compatible card reader.
Note
SDXC memory cards can only be used in an SDXC-compatible reader;
SD and SDHC cards can be used in either type.
62 - Memory card reader
Got a question?
In this section you will find:
•
•
•
•
•
Frequently asked questions
Tips for using Windows 10
Troubleshooting information
How to protect yourself while online
Where to find Gateway service center contact information
English
Frequently asked questions
The following is a list of possible situations that may arise during the use of your
computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has a power
indicator, it will be off); if there is no power, check the following:
• If you are using on the battery, it may be low and unable to power the computer.
Connect the AC adapter to recharge the battery pack. You may need to wait a
few minutes before trying to turn your computer on again.
• Make sure that the AC adapter is properly plugged into the computer and to the
power outlet.
If power is being supplied to the computer, check the following:
• Do you have a USB storage device (USB drive, CD drive or smartphone)
plugged into your computer? Unplug it and press <Ctrl> + <Alt> + <Del> to
restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the screen to
save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might be the cause:
• The brightness level might be too low. Press <Fn> + < > (increase) to adjust
the brightness level.
• The display device might be set to an external monitor. Press the display toggle
hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a power LED, it will
flash). Press and release the power button to resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker) icon in the
taskbar. If it is crossed-out, click the icon and deselect the Mute all option.
64 - Frequently asked questions
•
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works,
contact your dealer or an authorized service center as the internal keyboard cable
may be loose.
The printer does not work.
•
•
Make sure that the printer is connected to a power outlet and that it is turned on.
Make sure that the printer cable is connected securely to a USB port and the
corresponding port on the printer.
I want to restore my computer to its original settings.
Note
If your system is the multilingual version, the operating system and
language you choose when you first turn on the system will be the only
option for future recovery operations.
This recovery process helps you restore the C: drive with the original software
content that is installed when you purchased your computer.
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings.
Frequently asked questions - 65
English
•
The volume level may be too low. Check the volume from the volume control
(speaker) icon in the taskbar. You can also use the volume control hotkeys to
adjust the volume.
If headphones, earphones or external speakers are connected to the headphone
jack on the computer, the internal speakers automatically turn off.
English
1. Check to see if Gateway disk-to-disk recovery is enabled or not.
2. If there is a D2D Recovery setting in Main, make sure it is Enabled.
3. Exit the BIOS utility and save changes. The system will reboot.
Note
To access the BIOS utility, press <F2> when you see the Gateway logo
during boot up.
For more information, see Restoring your computer on page 33.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that gives
you security and peace of mind when traveling. An ITW passport came with your
computer and contains all you need to know about the ITW program. A list of
available, authorized service centers is in this handy booklet. Read this passport
thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive the
benefits from our support centers. Attach your proof-of-purchase to the ITW
passport.
If the country you are traveling in does not have an Gateway-authorized ITW
service site, you can still get in contact with our offices worldwide. Please visit
www.gateway.com.
Before you call
Please have the following information available when you call Gateway for online
service, and please be at your computer when you call. With your support, we can
reduce the amount of time a call takes and help solve your problems efficiently. If
there are error messages or beeps reported by your computer, write them down as
they appear on the screen (or the number and sequence in the case of beeps).
66 - Frequently asked questions
Frequently asked questions - 67
English
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
English
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting used to, so
we've created a few pointers to help you get started.
How do I get to Start?
Tap the Start button on the lower left-hand corner of the screen.
Where’s the Start button?
The Start button will appear in the desktop taskbar. Tapping it will open Start where
you can launch apps.
How do I see all of my apps?
Tap the Windows Start button and tap All apps to show a list of installed apps on
the computer.
How do I turn off my computer?
Tap the Windows Start button and tap the power icon > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running, but not
be disturbed by notifications.
Tap the Windows Start button and tap Settings > System > Notifications &
actions. From here you can enable/disable notifications for all of your apps or
choose which apps to enable/disable.
How do I unlock my computer?
Swipe the lock screen upwards and tap a user account icon to unlock the computer.
If your account has a password set, you will need to enter the password to
continue.
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow of
images, or to show you quick status and notifications to suit your personal needs.
68 - Frequently asked questions
How do I set up the lock screen slideshow?
1. Tap the Windows Start button and select Settings > Personalization.
2. Under Background, select Slideshow.
3. Tap Add a folder and open the folder you wish to use (your Pictures folder will
open by default). Tap Choose this folder to add the folder to the lock screen
slideshow.
4. Select a folder and tap Remove to remove the folder from the lock screen
slideshow.
5. Change the other settings to suit your needs.
How do I move tiles?
Tap on a tile and drag it to the place on Start that you want it to appear. Other tiles
will be moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Tap and hold a tile until you see the screen dim. Drag the tile to
arrange Start to your liking.
Can I make tiles bigger or smaller?
Yes, you can. Tap and hold a tile until you see the screen dim. Tap ... and select a
size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Tap Search and use the onscreen keyboard to type 'Control Panel' in
the text box to display the results; tap Control Panel > Adjust screen resolution.
Alternatively, you can also tap and hold anywhere on the screen and tap Screen
resolution.
Frequently asked questions - 69
English
To change the background, tap the Windows Start button and tap Settings >
Personalization. From here you can:
• Select a background image for the lock screen
• Turn the Slide show on or off
• Select lock screen apps.
English
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for the Alarms &
Clock app.
1. Select an alarm from the list, or select the + in the lower-right corner to create a
new alarm.
2. Enter the Alarm name.
3. Set the time by choosing the hour and minute.
4. Select AM or PM.
5. Choose which days the alarm should go off.
6. Select the sound notification.
7. Select the snooze time.
8. Tap the Save icon in the bottom right-hand corner to save the alarm.
9. Select On or Off to activate or deactivate the alarm.
Hour
Minutes
Save
70 - Frequently asked questions
Delete
The alarm will only sound if your computer is awake at the set time.
Where are my apps?
Tap Search and type the name of the app you would like to open using the pop-up
keyboard. To view the complete list of apps, tap the Windows Start button and tap
All apps.
How do I make an app appear on Start?
If you're in All apps and you want to make an app appear on Start, tap and hold the
app until you see the screen dim. When you release the app, tap Pin to Start from
the menu that appears.
How do I remove a tile from Start?
Tap and hold a tile until you see the screen dim. When you release the tile, tap the
Unpin icon to remove the tile from Start.
How do I make an app appear on my taskbar?
If you're in All apps and you want to make an app appear on the taskbar, tap and
hold the app until you see the screen dim. When you release the app, tap Pin to
taskbar from the menu that appears.
How do I install apps?
You can download Windows Store apps from Store. You will need to have a
Microsoft ID to purchase and download apps from Store.
I can't find apps like Notepad and Paint! Where are they?
Tap Search and type the name of the app you would like to open using the pop-up
keyboard. Alternatively, open All apps and scroll to ’Windows Accessories’ to see
the list of legacy programs.
Frequently asked questions - 71
English
Note
English
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in to
Windows. You can use any email address, but it is best if you choose the one you
already use to communicate with friends and sign in to your favorite websites.
When you sign in to your PC with a Microsoft account, you'll connect your PC to the
people, files, and devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life easier because
you can sync data across different machines you sign in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in with a Microsoft account or
you don't have a Microsoft account and want to get one, tap the Windows Start
button > Settings > Accounts > Sign in with a Microsoft account, and follow the
onscreen instructions.
How do I check for Windows updates?
Tap the Windows Start button > Settings > Update & recovery > Windows
Update. Tap Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: go.gateway.com/windows-tutorial
• Support FAQs: support.gateway.com
72 - Frequently asked questions
Freque
Troubleshooting
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error
messages" below. If the problem cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action.
The following table lists the error messages in alphabetical order together with the
recommended course of action.
Error messages
Corrective action
CMOS battery bad
Contact your dealer or an authorized service center.
CMOS checksum error
Contact your dealer or an authorized service center.
Disk boot failure
Insert a system (bootable) disk, then press <Enter> to
reboot.
Equipment
configuration error
Press <F2> (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
Hard disk 0 error
Contact your dealer or an authorized service center.
Hard disk 0 extended
type error
Contact your dealer or an authorized service center.
I/O parity error
Contact your dealer or an authorized service center.
Frequently asked questions - 73
English
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more serious
problems require opening up the computer. Do not attempt to open the computer
yourself; contact your dealer or authorized service center for assistance.
English
Error messages
Corrective action
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service center.
Keyboard interface
error
Contact your dealer or an authorized service center.
Memory size mismatch
Press <F2> (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
If you still encounter problems after going through the corrective measures, please
contact your dealer or an authorized service center for assistance.
74 - Frequently asked questions
Internet and online security
English
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the internet (see
Security on page 80). A comprehensive internet security program is offered when
you first start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily computing.
Just a few simple steps can connect you to a vast collection of
knowledge and communication tools. To accomplish these steps
you should first select an Internet Service Provider (ISP), which
supplies the connection between your computer and the
internet. You should research the ISPs available in your region,
not forgetting to talk to friends and family about their
experiences or to check reviews and consumer reports. The ISP you select will
provide instructions on how to connect to the internet (you may need additional
software or a special ‘box’ that connects to your phone line).
Connection types
Depending on your computer model, your location and your communication needs,
you have several ways to connect to the internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector. This allows you
to connect to the internet using your telephone line. With a dial-up connection, you
cannot use the modem and the telephone simultaneously on a single phone line.
This type of connection is recommended only if you have limited use of the internet
as the connection speed is low and connection time is typically charged per hour.
Internet and online security - 75
English
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone
line. As DSL and phone do not use the same frequencies, you can use your
telephone at the same time you are connected to the internet (this requires a
‘micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL,
you must be located near an DSL-equipped phone exchange (service is sometimes
unavailable in rural areas). Connection speeds vary depending on your location, but
DSL generally provides very fast and reliable internet connection. As the
connection is always-on, it is generally charged at fixed monthly rates.
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
Cable
A cable connection provides fast and always-on internet service via a cable
television line. This service is generally available in large cities. You can use your
telephone and watch cable TV at the same time you are connected to the internet.
Cellular
A cellular connection allows you to use cellular networks (such as those used by a
mobile phone) to connect to the internet while away from home. The socket for a
SIM card may be built in to your computer, or may require an external device, such
as a USB modem or even an appropriately equipped mobile phone.
76 - Internet and online security
If your computer includes a SIM card slot, you require a compatible SIM
card and a contract with a cellular provider.
Before using the cellular features, check with your service provider to see
if any additional charges will be incurred, especially roaming charges.
Network connections
A LAN (Local Area Network) is a group of computers (for example, within an office
building or home) that share a common communications line and resources. When
you set up a network, you can share files, peripheral devices (such as a printer) and
an internet connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link two or
more computers without using wires. Setting up a wireless network is easy and
allows you to share files, peripheral devices and an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home network to share
access to files and devices connected to the network, for example a printer or
scanner.
Also you can share an internet connection with other computers in your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the need to
pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the following:
Internet and online security - 77
English
Note
English
Access point (router)
Access points (routers) are two-way transceivers that broadcast data into the
surrounding environment. Access points act as a mediator between wired and
wireless network. Most routers have a built-in DSL modem that will allow you
access to a high speed DSL internet connection. The ISP (Internet Service
Provider) you have chosen normally supplies a modem/router with the subscription
to their services. Read carefully the documentation supplied with your Access point/
router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host computer to
the access point (see illustration below); this type of cable may also be used to
connect peripheral devices to the access point.
Wireless adapter
An internal wireless adapter is normally already installed in your computer.
A button or controls in Windows allow you to activate or deactivate the
adapter.
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Diagram of a working network
Access point/router
Desktop computer
Modem
Printer
Portable computer
PDA/Smartphone
Network cables (RJ45)
Turning on/off a wireless
network connection
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Most computers feature a ‘WiFi’ button that turns the network
connection on or off. If your
computer has wireless access,
but does not feature a Communication button, you may turn your wireless network
on or off, or control what is shared over the network with the network management
options. Search ’HomeGroup’ and then click on HomeGroup.
Warning
Using wireless devices while flying in aircraft may be prohibited.
Switch off all devices before boarding an aircraft; they may be
dangerous to the operation of the aircraft, disrupt communications,
and even be illegal. After take off, ask the cabin crew if you may
enable Wi-Fi.
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Surf the Net!
To surf the internet, you need a program called an internet
browser. Internet Explorer provides an easy and secure web
browsing experience. As soon as you have your internet access
installed and you are connected, from Start, click the Internet
Explorer tile or the icon located on the desktop and take your
internet experience to a new level!
Gateway website
To get you started why not visit our website, www.gateway.com.
Gateway is dedicated to provide you with on-going personalized support. Check out
our Support section to get help tailored to your needs.
www.gateway.com is your portal to a world of online activities and services: visit
us regularly for the latest information and downloads!
Security
You are probably eager to explore everything the internet has to offer. In order for
you to be safe online, Gateway has pre-installed Symantec’s Norton Internet
Security™ on your computer.
Norton Internet Security runs quietly in the background to block today’s complex
threats and protect your identity when you shop, bank, or browse online.
Norton Internet Security blocks online identity theft, detects and eliminates
spyware, removes viruses and internet worms, protects against hackers.
Definitions
What is a virus?
Malicious software, typically called ‘viruses’, are programs designed to infect and
damage computers. Most viruses are transmitted over the internet, emails or
malicious web sites. A typical virus will replicate and pass itself undetected to
multiple computers. Other forms of nuisance, such as Trojan horses, worms or
spam can infect your computer in various ways, using up resources or clogging up
a network.
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Gateway guarantees that your computer was 100% virus free at the time
of purchase and does not cover damages due to viruses.
What is spyware?
Spyware refers to generally unwanted programs that are downloaded onto your
computer while connected to the internet, often without you knowing it. Once it has
infected your computer, it can snoop on your browsing activity, collect personal
information, cause pop-up ads to appear, or even change the configuration of your
computer. Spyware consumes resources on your computer; it can slow down your
internet connection or entire computer system, and even cause crashes.
Spyware is sometimes used by unscrupulous companies to monitor and track the
sites you visit on the internet so as to determine your web-surfing habits and display
targeted pop-up ads on your screen. However, some kinds of spyware go beyond
simple tracking and actually monitor keystrokes and capture passwords, posing a
serious security risk.
What is malware?
Malicious software, also known as malware, is software designed to deliberately
harm your computer. For example, viruses, worms, and Trojan horses are
malicious software. To help protect your computer against malware, make sure it is
using up-to-date antivirus and anti-malware software.
What is a personal firewall?
A personal firewall is a software program designed to prevent unauthorized access
to or from a private network. It acts as a shield to protect your internet connection
from unwanted connections, some of which may attempt to take control of your
computer to install or re-distribute viruses or malicious programs. Each connection
to your computer is monitored - programs that attempt to receive information
without your permission are detected and the firewall will display an alert. You can
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then decide if you will allow the connection, if the connection is to a program you
are currently using then normally you would allow it (i.e. a game connecting to a
multi-player server or an encyclopaedia making a content update).
How to protect your computer
Cybercrime prevention can be straight-forward - when armed with a little technical
advice and common sense, many attacks can be avoided. In general, online
criminals are trying to make their money as quickly and easily as possible. The
more difficult you make their job, the more likely they are to leave you alone and
move on to an easier target. The tips below provide basic information on how you
can prevent online fraud.
Keep your computer current with the latest patches and updates
One of the best ways to keep attackers away from your computer is to apply
patches and other software fixes when they become available. By regularly
updating your computer, you block attackers from being able to take advantage of
software flaws (vulnerabilities) that they could otherwise use to break into your
system.
While keeping your computer up-to-date will not protect you from all attacks, it
makes it much more difficult for hackers to gain access to your system, blocks
many basic and automated attacks completely, and might be enough to discourage
less-determined attackers, so they will give up and look for a more vulnerable
computer elsewhere.
More recent versions of Microsoft Windows and other popular software can be
configured to download and apply updates automatically so that you do not have to
remember to check for the latest software. Taking advantage of auto-update
features in your software is a great start toward keeping yourself safe online.
Protect your computer with security software
Several types of security software are necessary for basic online security. Security
software essentials include firewall and antivirus programs. A firewall is usually your
computer's first line of defense-it controls who and what can communicate with your
computer online. You could think of a firewall as a sort of "policeman" that watches
all the data attempting to flow in and out of your computer on the internet, allowing
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Choose strong passwords and keep them safe
Passwords are a fact of life on the internet today; we use them for everything from
ordering flowers and online banking to logging into our favorite airline web site to
see how many miles we have accumulated. The following tips can help make your
online experiences secure:
• Selecting a password that cannot be easily guessed is the first step toward
keeping passwords secure and out of the wrong hands. Strong passwords have
eight characters or more and use a combination of letters, numbers and symbols
(e.g., # $ % ! ?). Avoid using any of the following as your password: your login
name, anything based on your personal information such as your last name, and
words that can be found in the dictionary, especially "password." Try to select
especially strong, unique passwords for protecting activities like online banking.
• Keep your passwords in a safe place and try not to use the same password for
every service you use online.
• Change passwords on a regular basis, at least every 90 days. This can limit the
damage caused by someone who has already gained access to your account. If
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communications that it knows are safe and blocking "bad" traffic such as attacks
from ever reaching your computer.
The next line of defense many times is your antivirus software, which monitors all
online activities such as email messages and web browsing and protects an
individual from viruses, worms, Trojan horse and other types of malicious
programs. Your antivirus and antispyware software should be configured to update
itself, and it should do so every time you connect to the internet.
Integrated security suites such as Norton Internet Security, which combine firewall,
antivirus, antispyware with other features such as antispam and parental controls,
have become popular as they offer all the security software needed for online
protection in a single package. Many people find using a comprehensive security
suite an attractive alternative to installing, configuring and updating several different
types of security software.
A complete version of Norton Internet Security is pre-installed on your Gateway
system. It includes a free trial subscription to protection updates. Make sure you
Activate it!
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you notice something suspicious with one of your online accounts, one of the
first steps you can take is to change your password.
Protect your personal information
Exercise caution when sharing personal information such as your name, home
address, phone number, and email address online. To take advantage of many
online services, you will inevitably have to provide personal information in order to
handle billing and shipping of purchased goods. Since not divulging any personal
information is rarely possible, the following list contains some advice for how to
share personal information safely online:
• Keep an eye out for phony email messages. Things that indicate a message
may be fraudulent are misspellings, poor grammar, odd phrasing, web site
addresses with strange extensions, web site addresses that are entirely
numbers where there are normally words, and anything else out of the ordinary.
Additionally, phishing messages will often tell you that you have to act quickly to
keep your account open, update your security, or urge you to provide information
immediately or else something bad will happen. Don't take the bait.
• Do not click on a link in an email, unless you specifically asked for the email to
be sent to you. If you get an email asking you to click on a link to perform an
action, such as resetting your password, and you didn’t ask to reset your
password, type the website address into your browser by yourself.
• Don't respond to email messages that ask for personal information.
Legitimate companies will not use email messages to ask for your personal
information. When in doubt, contact the company by phone or by typing in the
company web address into your web browser. Don't click on the links in these
messages as they make take you to fraudulent, malicious web sites.
• Steer clear of fraudulent web sites used to steal personal information.
When visiting a web site, type the address (URL) directly into the web browser
rather than following a link within an email or instant message. Fraudsters often
forge these links to make them look convincing.
A shopping, banking or any other web site where sensitive information should
have an "S" after the letters "http" (i.e. https://www.yourbank.com not http://
www.yourbank.com). The "s" stands for secure and should appear when you are
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•
Online offers that look too good to be true usually are
The old saying "there's no such thing as a free lunch" still rings true today.
Supposedly "free" software such as screen savers or smileys, secret investment
tricks sure to make you untold fortunes, and contests that you've surprisingly won
without entering are the enticing hooks used by companies to grab your attention.
While you may not directly pay for the software or service with money, the free
software or service you asked for may have been bundled with advertising software
("adware") that tracks your behavior and displays unwanted advertisements. You
may have to divulge personal information or purchase something else in order to
claim your supposed content winnings. If an offer looks so good it's hard to believe,
ask for someone else's opinion, read the fine print, or even better, simply ignore it.
Review bank and credit card statements regularly
The impact of identity theft and online crimes can be greatly reduced if you can
catch it shortly after your data is stolen or when the first use of your information is
attempted. One of the easiest ways to get the tip-off that something has gone
wrong is by reviewing the monthly statements provided by your bank and credit
card companies for anything out of the ordinary.
Additionally, many banks and services use fraud prevention systems that call out
unusual purchasing behavior (i.e. if you live in Texas and all of the sudden start
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in an area requesting you to login or provide other sensitive data. Another sign
that you have a secure connection is the small lock icon in the bottom of your
web browser (usually the right-hand corner).
Pay attention to privacy policies on web sites and in software. It is important
to understand how an organization might collect and use your personal
information before you share it with them.
Guard your email address. Spammers and "phishers" sometimes send millions
of messages to email addresses that may or may not exist in hopes of finding a
potential victim. Responding to these messages or even downloading images
ensures you will be added to their lists for more of the same messages in the
future. Also be careful when posting your email address online in newsgroups,
blogs or online communities.
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buying refrigerators in Budapest). In order to confirm these out of the ordinary
purchases, they might call you and ask you to confirm them. Don't take these calls
lightly; this is your hint that something bad may have happened and you should
take necessary action.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for important updates
for your computer and install them automatically. These updates include security
patches and program updates that can improve your computing experience and
help protect your computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves erratically,
crashes unexpectedly or if some of your programs do not work correctly, your
computer may be infected by malicious software. However, do not blame every
computer problem on a virus! If you suspect your computer is infected, the first
thing to do is update, if you have not already done so, and run your antivirus and
anti-spyware software.
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