HP Omni 27-1080tw Desktop PC 快速安裝指南

12” (30cm)
http://www.hp.com/go/contactHP
http://welcome.hp.com/country/us/en/wwcontact_us.html
Copyright and License
© Copyright 2012 Hewlett-Packard Development
Company, L.P. The information contained herein
is subject to change without notice.
The only warranties for Hewlett-Packard products
and services are set forth in the express
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
HP assumes no responsibility for the use or
reliability of its software on equipment that is not
furnished by HP.
This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of HP.
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P.O. Box 4010
Cupertino, CA 95015-4010
USA
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not endorse or encourage the use of our products
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The information in this document is subject to
change without notice.
Warranty Print on Demand Statement
You can find the expressly provided HP Limited
Warranty applicable to your product in the start
menu on your PC and/or in the CD/DVD
provided in the box. For some countries/regions,
a printed HP Limited Warranty is provided in the
box. In countries/regions where the warranty is
not provided in printed format, you may request
a printed copy from hp.com/go/orderdocuments
or write to HP at: Hewlett-Packard, MS POD,
11311 Chinden Blvd., Boise, ID 83714, U.S.A.;
Hewlett Packard, POD, P.O. Box 200,
Alexandra Post Office, Singapore 911507.
Please include your product name, warranty
period, name, and postal address.
1
Getting information
Type of information
Where to find
●
Set up your computer.
Quick Setup (this Guide)
●
Use the computer.
Quick Setup (this Guide)
●
Connect to the Internet.
●
Recover factory settings.
Troubleshooting and Maintenance Guide on your computer. At the bottom
of your screen, click on Start, then click HP Help and Support and HP
User Manuals.
●
See how-to videos about using
Visit http://www.hp.com/supportvideos (English only)
the features of your computer.
●
●
Learn how to use the Microsoft
Help and Support
Windows 7 operating system.
Click Start, and then click Help and Support or visit
Find Windows 7 password
http://www.hp.com/go/win7.
information.
●
Find links to driver updates.
●
Read frequently asked
questions.
Windows 7 troubleshooting tools
1.
Click Start, click Control Panel, and then click System and
Security.
2.
Under Action Center, click Find and fix problems
(troubleshooting).
●
●
Troubleshoot the most common
Troubleshooting and Maintenance Guide on your computer. At the bottom
computer hardware and
of your screen, click on Start, then click HP Help and Support and HP
software issues.
User Manuals.
Find electronic user guides
HP Support website: http://www.hp.com/go/contactHP
and specifications for your
computer model.
●
Order parts and find
additional troubleshooting
help.
●
Upgrade or replace
Upgrading and Servicing Guide
components of your computer.
HP Support website: http://www.hp.com/go/contactHP
1
Type of information
●
●
Where to find
Find computer warranty
Limited Warranty and Support Guide or the Warranty and Support
information.
Information included with your computer.
Get technical support.
Or
Click Start, click All Programs, and then click HP User Manuals.
●
Get up-to-date information and
http://www.hp.com/support/consumer-forum
help from the Windows
community.
●
Connect to a TV.
Watching and Recording TV
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/go/contactHP
●
●
Get special utilities for
PC Help & Tools folder
computer owners.
Click Start, click All Programs, and then click PC Help & Tools.
Maintain your computer.
HP Support Assistant — Maintains your computer performance and resolve
problems faster by using automated updates, on-board diagnostics, and
guided assistance.
Click Start, click All Programs, click HP, and then click HP Support
Assistant.
Troubleshooting and Maintenance Guide
Click Start, click HP Help and Support, and then click HP User
Manuals.
Maintaining Your Computer (this Guide)
●
Find safety and regulatory
Safety & Regulatory Information
notices.
Click Start, click HP Help and Support, and then click HP User
Manuals or visit http://www.hp.com/go/contactHP.
●
Find ergonomic information.
Safety & Comfort Guide
Click Start, click HP Help and Support, and then click HP User
Manuals or visit http://www.hp.com/ergo.
2
Chapter 1 Getting information
2
Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your
equipment:
• Place the computer in a location away from water, dust, moisture, and soot.
These can increase the inside temperature, or can cause fire or electrocution.
• Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all
times.
• Disconnect power from the equipment by unplugging the power cord from the
electrical outlet. To prevent direct exposure to laser beam, do not try to open the
enclosure of the CD or DVD drives.
• The power supply is preset for the country/region in which you purchased your
computer. If you move, check the voltage requirements for your new location
before plugging the computer into an AC power outlet.
The computer may be heavy; be sure to use ergonomically correct lifting
procedures when moving the computer.
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is
located on the web at http://www.hp.com/ergo.
1.
Place the computer so that all ventilation openings are unobstructed and
cabling is not in a walkway or where it can be stepped on or damaged by
placing furniture on it.
2.
Connect all power cords from the monitor, computer, and accessories to a
power surge protection device that is specifically labeled as having surge
protection, an uninterruptible power supply (UPS), or a similar device. If the
computer has a television tuner, or a modem or telephone connection, protect
the computer by using surge protection with these signal inputs as well.
Connect the television cable or the telephone line cord to the surge protection
device, and then connect the device to the computer.
3.
Download and install operating system updates.
a.
Find out what operating system and version your computer is currently
running.
(Click Start > Control Panel and double-click System. The operating
system and version are shown under Windows edition.)
b.
Open your internet browser and go to http://www.hp.com/go/
contactHP.
c.
Select your country and language, if necessary, and click Support &
Drivers.
3
d.
Select Download drivers and software (and firmware), type
your computer model name and number in the product field, and press
Enter.
e.
If necessary, select your computer model from Product search
results.
f.
Select your computer operating system.
g.
Click Download next to each update you wish to download.
h.
Follow the on-screen instructions to install each downloaded update.
4.
Look in the computer box for additional printed details or updates.
5.
Read the Safety and Regulatory Information document in the HP User Manuals
folder.
6.
Read the Safety & Comfort Guide for proper workstation setup, posture,
health and work habits, and electrical and mechanical safety information.
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
After you complete the initial computer setup, you might want to install additional
software programs or hardware devices. Check the operating system, memory,
and other requirements listed before purchasing new software or hardware for
your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could
result in an unstable installation, infect the computer with a virus, or be illegal.
Security solutions can deter theft, mishandling, and software attacks, but cannot
prevent them.
Connecting to the Internet
Steps to connect to the Internet:
4
1.
Connect the hardware as shown on the setup view.
2.
Get Internet service.
●
Sign up with an Internet Service Provider (ISP). If you already have an
account with an ISP, skip this step and follow the instructions provided
by the ISP.
●
If you did not set up the computer for Internet service during the initial
setup, do so now by using Online Services:
a.
Click Start, click All Programs, click Online Services, and
then click Get Online.
b.
Follow the on-screen instructions to select an ISP and set up Internet
service.
Chapter 2 Setting up your computer
NOTE: Online Services provides a list of ISPs; however, you
might choose another ISP or transfer an existing account to this
computer. To transfer existing accounts, follow the instructions
provided by the ISP.
3.
Using your Internet connection through your ISP, open a web browser and
browse the Internet.
NOTE: If you have issues connecting to the Internet, see Internet access
on page 14.
Connecting to the Internet
5
3
Setting up additional features
Using Beats Audio™ (select models only)
Your HP TouchSmart PC features audio connectors (headphone and Audio Out )
that are optimized for Beats Audio™ headphones and external audio systems
(purchased separately). Select HP TouchSmart PC models also include four Beatson the keyboard.
optimized internal speakers and a Beats toggle button
Your computer comes ready for you to experience music with Beats enabled. To
disable Beats, press the Beats toggle button; the Beats-off icon appears on the
screen. To turn Beats on, press the Beats toggle button again. If your keyboard
does not contain the Beats toggle button, press Fn+B to enable and disable Beats.
Tap the Beats icon on the system tray to view the Beats user interface.
All you need to do is plug the Beats Audio headphones into the side headphone
connector to experience crisp and clear sound separation. To experience the full
capability of BEATS audio using the internal speakers, HP recommends connecting
a matching HP subwoofer to the Sub connector on the back panel. If you are using
an external audio system, plug it into the Audio Out connector on the back panel.
Using the HDMI port controls (select models only)
The right side of your computer may contain an HDMI port and volume control
buttons. Unless a device is plugged into the HDMI port, the volume controls have
no functionality. The HDMI controls are only intended to control the settings of the
device plugged into that port, and do not control any other media devices on the
system.
To use the HDMI port controls, plug a device into the HDMI port. Press the menu
button (the top button displayed). A new on-screen menu displays. Using the +/buttons, select brightness, volume, contrast, or color balance.
When a device is plugged into the HDMI port, the volume on the computer is
muted. Pressing the +/- buttons on the side panel does not change the volume of
the computer.
6
Chapter 3 Setting up additional features
4
Maintaining your computer
Cleaning procedures
Keeping your computer system free of dust, dirt, and heat will prolong its life.
●
Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can
overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.
●
Check your system once a month for visible signs of dust and debris, and clean it about once every three
months.
●
Visit www.hp.com/go/contactHP for additional cleaning instructions.
Cleaning the computer
Air vents keep the computer cool. Keep these vents clean by using a small, battery-
vents
powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of
electric shock.)
1.
Vacuum the vents on the computer case.
2.
Remove any debris that has accumulated in and around the computer
connectors (for example, the Ethernet and USB connectors).
Cleaning procedures
7
Cleaning the keyboard and
When cleaning the keyboard keys, use a low setting on a battery-powered vacuum
mouse
cleaner, to avoid removing key caps and springs.
1.
Vacuum between the keys of the keyboard and along the grooves.
2.
Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the
keyboard keys and along its edges.
3.
Wipe the body of the mouse and the mouse cord by using cleaning wipes.
If you have a roller-ball mouse, clean the ball and rollers inside:
1.
Turn the mouse upside down, and rotate the ball-cover ring counterclockwise
to remove the ring and release the roller ball.
2.
Rinse the roller ball with soap and warm water.
3.
Clean the rollers inside the mouse with a cotton swab dampened with
isopropyl (rubbing) alcohol.
4.
After the roller ball and rollers are completely dry, replace the ball and ballcover ring.
Cleaning the touch screen
Follow these steps to clean the touch screen:
(AiO models only)
1.
Turn off the computer. Tap the Start button, and then tap Shut Down.
2.
Disconnect the power cord from the wall.
3.
Spray a small amount of mild glass cleaner on a soft cloth to clean the touch
screen.
4.
Wipe the surface and left and right side of the touch screen to remove any
dirt, fingerprints, or other debris that could hinder the touch recognition of the
screen.
CAUTION: Do not spray or place the cleaner directly on the screen; spray the
cleaner into the cloth, and then wipe the sides and surface of the touch screen.
Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of
the screen, because this could cause damage to the touch screen.
8
Chapter 4 Maintaining your computer
5
Troubleshooting
Refer to the documentation provided by the product manufacturer for information
about peripheral-specific problems, such as issues with a monitor or a printer. The
following tables present some issues you might encounter while installing, starting
up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see Getting
information on page 1.
Computer does not start
Symptom
Possible solution
Error message:
Restart the computer.
Hard disk drive
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click the Arrow button next to the red Shut Down button, and then click Restart.
error.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
3.
If Windows opens, immediately back up all important data to a backup hard disk drive.
4.
Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Computer will
Ensure that the cables connecting the computer to the external power source are plugged in
not turn on or
properly. When the cables connecting the computer to the external power source are plugged
start.
in properly, and the wall outlet is functioning, the green power supply light on the back of the
computer should be on; if it is not, contact Support.
Test the wall outlet by connecting a different electrical device to it.
Computer does not start
9
Symptom
Possible solution
Computer seems
Use the Windows Task Manager to close any programs not responding, or restart the
to be locked up
computer:
and is not
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click Start Task Manager.
3.
Select the program that is not responding, and then click End Task.
responding.
If closing programs does not work, restart the computer:
1.
2.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
Error message:
When drive activity stops, remove the disc and press the spacebar on the keyboard. The
Invalid system
computer should start up.
disk or NonSystem disk or
Disk error.
10
Chapter 5 Troubleshooting
Power
Symptom
Possible solution
Computer does
Press and hold the Power button until the computer turns off. Check Power Settings.
not turn off when
the Power button
is pressed.
Computer shuts
●
down
●
automatically.
The computer might be in an exceedingly hot environment. Let it cool down.
Ensure that computer air vents are not blocked and that the internal fan is running — see :
Cleaning procedures on page 7. (Your computer might not have an internal fan.)
Display (monitor)
Symptom
Possible solution
Screen is blank.
Press the space bar on the keyboard or move the mouse to make the screen display visible
again.
Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep
mode.
Press the Power button to turn on the computer.
Power
11
Keyboard and mouse (general)
Symptom
Possible solution
Keyboard
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of
commands and
your computer, and then restart your computer.
typing are not
recognized by the
computer.
Mouse (with cable)
does not work or is
not detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Cursor does not
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the
move using the
number keypad can be used.
arrow keys on the
number keypad.
Cursor does not
Use the keyboard to save changes in all open programs, and then restart your computer:
respond to mouse
1.
Press the Alt+Tab keys simultaneously to navigate to an open program.
2.
Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is
movement.
the keyboard shortcut for Save on most—not all—programs).
3.
Repeat step 1 and step 2 to save changes in all open programs.
4.
After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard
simultaneously to display the Windows Start menu.
5.
Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut
Down, and then press Enter.
6.
After the shutdown is complete, unplug and reconnect the mouse connector to the
back of your computer, and then restart your computer.
12
Chapter 5 Troubleshooting
Keyboard and mouse (wireless)
Symptom
Possible solution
Wireless keyboard
●
Ensure that you are using the wireless keyboard or wireless mouse within range of the
or mouse does not
receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12
work or is not
inches) during initial setup or for re-synchronization.
detected.
●
Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of
inactivity. Click the left mouse button to reactivate it.
●
Replace the batteries in the keyboard and mouse.
●
Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations
are examples; your models might vary. IMPORTANT: During these steps, place the
wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12
inches) of the receiver, and away from interference from other devices.
1.
Unplug the receiver from a USB connector on the computer, and then reconnect it.
Your computer model might have a connector dedicated to the receiver. If you have a
choice, use a USB connector on the front of the computer.
2.
Check that the mouse is on (A), and push and hold the Connect button (B) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or
stops flashing. The receiver connection session times out after 60 seconds. To ensure
that the connection was established, and that the receiver did not time out instead,
move the mouse and check for response on the screen.
A
3.
Off
B
Connect
On
After the mouse connection is established, continue by using the steps that follow to
repeat the procedure for the keyboard.
4.
Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10
seconds until the LED on the receiver lights or stops flashing.
C
Keyboard and mouse (wireless)
13
Speakers and sound
Symptom
Possible solution
No sound is
For Windows 7:
produced.
1.
Click Start, click Control Panel, click Action Center, and then click
Troubleshooting.
2.
Under Hardware and Sound, click Troubleshoot and audio playback.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure
that audio is enabled and that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the
speakers are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Volume is very low
Ensure that you connected the speakers to the Audio Out (lime green) connector on the
or unsatisfactory.
back of the computer. (Additional audio connectors are used for multiple-channel
speakers.) Detached non-powered speakers (speakers without a separate power source,
such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers.
Internet access
Symptom
Possible solution
Internet programs do
Log in to your ISP, and start the desired program.
not start
automatically.
14
Chapter 5 Troubleshooting
Symptom
Possible solution
I cannot connect to
For Windows 7:
the Internet.
1.
Click Start, click Control Panel, click Action Center, and then click
Troubleshooting.
2.
Under Network and Internet, click Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1.
Click Start, click Control Panel, click Network and Internet, and then click
Network and Sharing Center.
2.
In the Network and Sharing Center window, click Set up a connection or
network to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Software troubleshooting
To repair
●
software
problems, try
these methods:
Turn the computer off completely and then turn it on again. This is the easiest (and
sometimes the best) way.
●
Update the drivers (see Updating device drivers, following).
●
Use Microsoft System Restore Software program and hardware driver reinstallation (see
Microsoft System Restore, later in this table). — Restores your computer to a configuration
that was in use before the software was installed.
●
Reinstall the software program or hardware driver (see Software program and hardware
driver reinstallation, later in this table). — Restores the software (if it came with the
product) or hardware driver to factory defaults.
●
System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the
bottom of your screen, click on Start, then click HP Help and Support and HP User
Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating
system, programs, and drivers. This erases all data files you have created.
Software troubleshooting
15
Updating device
Complete the following procedure to update a driver, or to revert to an earlier version of the
drivers
driver if the new one does not solve your problem:
1.
Click Start.
2.
Type Device Manager into the Start Search box, and then click Device Manager
to open the Device Manager window.
3.
Click the plus sign (+) to expand the type of device you want to update or rollback. (For
example, DVD/CD-ROM drives).
4.
Double-click the specific item (for example, HP DVD Writer 640b).
5.
Click the Driver tab.
6.
To update a driver, click Update Driver, and then follow the on-screen instructions.
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the
on-screen instructions.
Microsoft System
If you have a problem that might be due to software that was installed on your computer, use
Restore
System Restore to return the computer to a previous restore point. You can also set restore
points manually.
NOTE: Always use this System Restore procedure before you use the System Recovery
program.
To start a System Restore:
1.
Close all open programs.
2.
Click Start, right-click Computer, and then click Properties.
3.
Click System protection, System Restore, click Next, and then follow the onscreen instructions.
To add restore points manually:
1.
Close all open programs.
2.
Click Start, right-click Computer, click Properties, and then click System
protection.
16
3.
Under Protection Settings, select the disk for which you want to create a restore point.
4.
Click Create, and then follow the on-screen instructions.
Chapter 5 Troubleshooting
Software
If any of your factory-installed software programs or hardware drivers are damaged, you can
program and
reinstall it by using the Recovery Manager program (select models only).
hardware driver
NOTE: Do not use the Recovery Manager program to reinstall software programs that came
reinstallation
on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs
or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it
is still available from where you initially installed it (for example, discs or the Internet). Or
check to be sure that the program is in the list of programs you can reinstall from the Recovery
Manager.
To check the list of installable programs in the Recovery Manager:
1.
Click Start, All Programs, Recovery Manager, and then click Recovery
Manager. If prompted, click Yes to allow the program to continue.
2.
Under I need help immediately, click Software Program Reinstallation.
3.
Click Next at the Welcome screen. A list of programs opens. Check whether your
program is there.
To reinstall a program using the Recovery Manager:
1.
Click Start, click All Programs, click Recovery Manager. and then click Recovery
Manager.
2.
Click Software Program Reinstallation, and then click Next at the Welcome
screen.
3.
Choose the program you want to install, click Next, and follow the on-screen
instructions.
4.
When you have finished reinstalling, restart the computer. Do not skip this last step.
You must restart the computer after recovering software programs or hardware drivers.
To uninstall a program:
1.
Close all software programs and folders.
2.
Click Start, and then click Control Panel.
3.
Under Programs, click Uninstall a program.
4.
Select the program you want to remove, and then click Uninstall.
Software troubleshooting
17
6
Support information
Ways to get help
Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to
help you get the most from your computer. Whether with tools located on your
computer, from information on the web, by phone, or through your local retailer,
you’ll find what you need.
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
●
Model number
●
System (product) number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and
software build number) can be viewed by pressing the Ctrl+Alt+S keys on the
keyboard at the same time.
Don’t forget to register!
Go to: http://www.hp.com/apac/register.
Where to get help
1.
18
Use the Help and Support Center for help with hardware and software
questions. Click Start, and then click Help and Support. The Help and
Support Center provides useful troubleshooting information and includes the
following:
●
E-mail support
●
HP Real Time Chat with qualified support specialists
●
Support phone numbers
2.
If you think you have a hardware issue, before calling the Customer Care
Center, run the hardware diagnostic tools that are preinstalled on your
computer. Click Start, All Programs, PC Help & Tools, and then click
Hardware Diagnostic Tools.
3.
For help online, go to the HP Customer Care Center website at
http://www.hp.com/go/contactHP.
Chapter 6 Support information
Phone assistance to get you up and running is covered for thirty (30) days from the
time you purchased your computer. After thirty (30) days, there may be a charge,
but the helpful support is still available.
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two
choices:
●
You can easily replace many of your computer parts that are considered
consumer replaceable. This is the fastest method of repair, as many times we
can send the part directly to your home or business in a few days.
●
If a repair is necessary, the HP Customer Care Center will make
arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as some
important details), which are described in the Hardware Limited Warranty section
of the Limited Warranty and Support Guide.
Before upgrading your hardware
Any hardware upgrades that you intend to do should only be done after you have
completely set up your new computer. Refer to the setup poster included with your
system for help with setting up. If you have any problems setting up your system
and turning it on, immediately contact the HP Customer Care Center listed earlier
in this guide, and a HP Customer Representative will assist you. This must be done
first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming that
the computer was working properly before you attempted to upgrade your system.
Once the security seal has been broken, your computer is then, to the extent
allowed by local law, covered under the terms and conditions listed in the
Hardware Limited Warranty section of the Limited Warranty and Support Guide.
Customer support for repairs
19
版權與授權
© Copyright 2012 Hewlett-Packard
Development Company, L.P. 此文件所包含資訊
如有更改，恕不另行通知。
Hewlett-Packard 產品和服務的唯一擔保列於隨
產品和服務所附的明示保證聲明中。本文件的任
何部分都不可構成任何額外的擔保。HP 對於本
文件在技術上或編輯上的錯誤或疏失不負擔任何
責任。
HP 不承擔在非 HP 提供的設備上使用其軟體時
的任何責任。
本文件包含的專屬資訊受到著作權法的保護。未
經 HP 事先書面許可，不得影印、複製本文件之
任何部份，或將其翻譯成其他語言。
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015-4010
USA
本產品採用受美國專利權和智慧財產權保護的版
權保護技術。此版權保護技術的使用需經
Macrovision 授權，且僅限於家庭和其他有限的觀
賞使用。未經 Macrovision 授權，不得在其他場
合使用。嚴格禁止反向工程或反向組譯。
Microsoft and Windows 是 Microsoft
Corporation 在美國及其他國家/地區的商標。
HP 支持您合法使用科技，但不認可或鼓勵在違反
著作權法的情況下使用我方產品。
本文件所包含之資訊可隨時更改，恕不另行通知。
取得紙本保固聲明
您可以在電腦的 [開始] 功能表中與/或箱中隨附
的 CD/DVD 中，找到標示明顯且符合您產品的
《HP 有限保固》。 在某些國家/地區，包裝箱中
隨附有紙本的《HP 有限保固》手冊。 如果您所
在的國家/地區不提供紙本的保固手冊，可前往
hp.com/go/orderdocuments 網頁索取紙本手
冊，或寫信至 HP，地址為： Hewlett-Packard, MS
POD, 11311 Chinden Blvd., Boise, ID
83714, U.S.A.; Hewlett Packard, POD, P.O.
Box 200, Alexandra Post Office, Singapore
911507。來信請附上產品名稱、保固期、您的大
名以及郵寄地址。
1
資訊索引
資訊類型
尋找位置
●
安裝電腦。
快速安裝（本手冊）
●
使用電腦。
快速安裝（本手冊）
●
連線到網際網路。
●
回復原廠設定。
電腦上的《疑難排解與維護手冊》。 在螢幕的下方，按一下 [開始]，然後再按
[HP 說明及支援]、[HP 使用手冊]。
●
觀看說明影片，講解有關使用
參閱 http://www.hp.com/supportvideos（僅提供英文）
電腦各項功能的方法。
●
●
學習如何使用 Microsoft
說明及支援
Windows 7 作業系統。
按一下 [開始]，然後再按一下 [說明及支援] 或前往 http://www.hp.com/
尋找有關 Windows 7 密碼的
go/win7。
資訊。
Windows 7 疑難排解工具
●
尋找驅動程式更新的連結。
●
閱讀常見問題。
●
解決最常見的電腦軟硬體問
電腦上的《疑難排解與維護手冊》。 在螢幕的下方，按一下 [開始]，然後再按
題。
[HP 說明及支援]、[HP 使用手冊]。
尋找您電腦型號的電子使用手
HP 支援網站： http://welcome.hp.com/country/us/en/wwcontact_us.html
●
1.
按一下 [開始]、[控制台]，然後按一下 [系統及安全性]。
2.
在 [行動作業中心] 下方，按一下 [檢視電腦的狀態和解決問題]。
冊與規格。
●
訂購零件與尋找其他疑難排解
支援。
●
為您的電腦升級或替換組件。
《升級與維護手冊》
HP 支援網站： http://welcome.hp.com/country/us/en/wwcontact_us.html
●
尋找電腦保固資訊。
電腦隨附的《有限保固及支援手冊》或《保固及支援資訊》。
●
取得技術支援。
或者
按一下 [開始]、[所有程式]，然後再按一下 [HP 使用手冊]。
●
從 Windows 社群取得最新的
http://www.hp.com/support/consumer-forum
資訊與說明。
1
資訊類型
尋找位置
●
觀賞和錄製電視
連接到電視。
按一下 [開始]、[所有程式]，然後再按一下 [HP 使用手冊]。
如果找不到手冊，請前往 http://welcome.hp.com/country/us/en/
wwcontact_us.html
●
●
取得為電腦用戶準備的特殊公
[PC 說明和工具] 資料夾
用程式。
按一下 [開始]、[所有程式]，然後按一下 [PC 說明和工具]。
維護您的電腦。
HP Support Assistant — 可維護電腦效能，並可透過自動化更新、機上診斷
與引導協助來更快解決問題。
按一下 [開始]、[所有程式]、[HP]，然後按一下 [HP Support
Assistant]。
疑難排解與維護手冊
按一下 [開始]、[HP 說明及支援]，然後再按一下 [HP 使用手冊]。
維護您的電腦（本手冊）
●
檢視安全及法規訊息。
安全與法規資訊
按一下 [開始]、[HP 說明及支援]，然後再按一下 [HP 使用手冊] 或前往
http://welcome.hp.com/country/us/en/wwcontact_us.html。
●
尋找人體工學相關資訊。
安全與舒適指南
按一下 [開始]、[HP 說明及支援]，然後再按一下 [HP 使用手冊] 或前往
http://www.hp.com/ergo。
2
第 1 章
資訊索引
2
安裝電腦
警告！ 若要降低觸電或損壞設備的風險：
• 請將電腦放置於遠離水、灰塵、潮濕、油煙的位置。 上述情況可能會增加電腦
內部溫度，也可能造成起火或漏電。
• 勿拔除電源線接地插頭。 接地插頭是重要的安全功能。
• 將電源線插在有接地且任何時間都方便使用的插座上。
• 請從電源插座中拔除電源線，以中斷設備的電源。 為了避免暴露在雷射光束下，
請勿打開 CD 或 DVD 光碟機的外殼。
• 電源供應器預設適用於您購買電腦的國家/地區。 如果您前往其他地區，在您
將電腦插頭插入 AC 電源插座之前，請先檢查該地區的電壓需求。
由於電腦非常重； 搬動電腦時，請使用符合人體工學的搬運方法。
若要降低嚴重傷害的風險，請參閱《安全與舒適指南》。 您可在網站上找到本指
南，網址為 http://www.hp.com/ergo。
1.
將電腦放置在通風良好的位置，且勿將連接線放置於走道或是會被傢俱壓到或
損壞的地方。
2.
請將顯示器、電腦和週邊設備的電源線，連接至特別標有避雷保護的電源裝
置、不斷電系統 (UPS) 或類似的裝置。如果您的電腦有電視調諧器，或是連接
數據機或電話，請同樣為這類訊號輸入使用避雷保護以保護電腦。將電視連接
線或電話線連接到避雷保護裝置，再將裝置連接至電腦。
3.
下載並安裝作業系統更新。
a.
檢視電腦目前使用的作業系統及版本。
（按一下 [開始] > [控制台]，然後連按兩下 [系統]。 電腦的 Windows
版本下會顯示作業系統及版本。）
4.
b.
開啟網際網路瀏覽器並前往 http://welcome.hp.com/country/us/en/
wwcontact_us.html。
c.
視需要選取國家及語言，然後按一下 [支援與驅動程式]。
d.
選取 [下載驅動程式與軟體（包含韌體）]，在 [產品型號] 欄位中輸入您
的電腦產品名稱和型號，然後按 Enter 鍵。
e.
視需要從 [產品搜尋結果] 中選取您的電腦型號。
f.
選取您電腦的作業系統。
g.
在每個您想要下載的更新旁，按一下 [下載]。
h.
遵循螢幕上的指示安裝下載好的更新。
您可在電腦包裝箱中找到其他書面詳細資訊和更新訊息。
3
5.
閱讀 [HP 使用手冊] 資料夾中的《法規及安全資訊》文件。
6.
閱讀《安全與舒適指南》，瞭解有關正確設置工作站、姿勢、健康和工作習慣
以及電源與機械安全資訊。 按一下 [開始]、[所有程式]，然後按一下 [HP 使
用手冊] 或前往 http://www.hp.com/ergo。
完成電腦初步安裝後，您可能想要安裝其他軟體程式或硬體裝置。為您的電腦購買
新軟體或硬體之前，請檢查作業系統、記憶體和其他列出的需求。請依照軟體製造
商的指示安裝新軟體。
附註： 請只使用原廠授權的軟體。 安裝複製的軟體可能導致安裝不穩定、使您的
電腦感染病毒或是觸犯法律。
安全性解決方案可預防資料遭竊、不當處理資料以及軟體攻擊，但無法完全阻止這
些動作。
連線到網際網路
連線到網際網路的步驟：
1.
按照安裝畫面的指示來連接硬體。
2.
取得網際網路服務。
●
向網際網路服務供應商 (ISP) 申請註冊。 如果您已有 ISP 提供的帳戶，
請略過這個步驟，並按照 ISP 的指示進行。
●
如果您在第一次設定電腦時沒有設定網際網路服務，現在請使用 [線上服
務] 進行設定：
a.
b.
按一下 [開始]、[所有程式]、[線上服務]，然後按一下 [連接上網]。
遵循螢幕上的指示選擇一個 ISP 並設定網際網路服務。
附註： [線上服務] 會提供 ISP 清單，不過，您可選擇另一個 ISP
或是將現有的帳戶移轉到此電腦中。若要移轉現有帳戶，請按照 ISP
提供的指示進行。
3.
使用 ISP 所提供的網際網路連線，開啟網路瀏覽器並瀏覽網際網路。
附註： 如果您有連線到網際網路的問題，請參閱位於第 11 頁的網際網路連線。
4
第 2 章
安裝電腦
3
安裝其他功能
使用 Beats Audio™（僅限部分型號）
HP TouchSmart PC 擁有針對 Beats Audio™ 耳機及外接音訊系統（須另行購買）
最佳化的音訊接頭（耳機及音訊輸出）。 選定的 HP TouchSmart PC 型號也包含
四個 Beats 最佳化內建喇叭，鍵盤上則有一個 Beats 切換按鈕 。
您隨時可以使用電腦的 Beats 音效來享受音樂。 若要停用 Beats，請按下 Beats
切換按鈕； 螢幕上會顯示 Beats 關閉的圖示。 若要開啟 Beats，再按下 Beats 切
換按鈕； 若鍵盤未配置 Beats 切換按鈕，請按下 Fn+B 啟用和停用 Beats。 點選
系統工作匣內的 [Beats] 圖示，可檢視 Beats 使用者介面。
您只需要將 Beats Audio 耳機插入電腦側邊的耳機插孔，即可享受清晰細緻、音域
分明的音效。 若要使用內建喇叭來體驗完整的 BEATS 音訊功能，HP 建議您在背
面板的 Sub 接頭接上相符的 HP 重低音喇叭。 如果您要使用外接音訊系統，請將
系統插到背面板上的 Audio Out 接頭。
使用 HDMI 連接埠控制鍵（僅限部分型號）
電腦右側可能包含一個 HDMI 連接埠和音量控制按鈕。 除非將裝置插入 HDMI
連接埠，否則音量控制鍵沒有任何作用。 HDMI 控制鍵只是用來控制插入該連接埠
之裝置的設定，所以無法控制系統上的其他媒體裝置。
若要使用 HDMI 連接埠控制鍵，請將裝置插入 HDMI 連接埠。 按功能表按鈕（按
鈕位於上方）。 接著螢幕上會出現新的功能表。 使用 +/- 按鈕，選取亮度、音
量、對比或色彩平衡。
將裝置插入 HDMI 連接埠時，電腦的音量設定會變成靜音。 按側面板上的 +/- 按
鈕將無法變更電腦音量。
使用 Beats Audio™（僅限部分型號）
5
4
維護您的電腦
清潔程序
保持電腦遠離灰塵與高溫，可延長電腦使用壽命。
●
灰塵、動物毛髮和其他塵埃會不斷堆積，因而產生毛毯效應； 如此一來，電腦組件會過熱，如果是鍵盤和滑
鼠，使用起來會不順並降低工作效率。
●
請每個月檢查一次您的系統，查看是否明顯覆蓋一層灰塵和堆積物，並大約每三個月清潔一次。
●
如需其他清潔指示，請前往 welcome.hp.com/country/us/en/wwcontact_us.html。
清潔電腦通風孔
通風孔可保持電腦不會過熱。請使用電池式小型吸塵器來清潔通風孔，維持通風孔暢
通。（電池式吸塵器可減少電擊的危險性。）
清潔鍵盤和滑鼠
1.
使用吸塵器清潔電腦外殼的通風孔。
2.
吸除任何堆積在電腦連接埠（例如：乙太網路與 USB 連接埠）周圍的堆積物。
清潔鍵盤時，請使用設為低速的電池式吸塵器，以防按鍵帽與彈簧脫落。
1.
沿著鍵盤按鍵間的溝槽吸除灰塵。
2.
使用乾淨的乾布和異丙醇（外用）酒精來清潔鍵盤按鍵上以及按鍵邊緣的堆積
物。
3.
使用清潔抹布來擦拭滑鼠與滑鼠連接線。
如果您使用的是滾球式滑鼠，請清潔滾球和滾輪內部：
1.
將滑鼠的底部朝上，以逆時針方向旋轉滾球蓋以取下外蓋和滾球。
2.
使用肥皂溫水沖洗滾球。
3.
使用沾異丙酮（外用）酒精的棉花棒清潔滑鼠內的滾輪。
4.
滾球與滾輪完全乾燥後，裝回滾球與滾球外蓋。
清潔觸控螢幕（僅限 AiO
遵循下列步驟來清潔觸控螢幕：
型號）
1.
關閉電腦。點選 [開始] 按鈕，然後點選 [關機]。
2.
從牆上拔下電源線。
3.
在軟布上噴灑少量溫和的玻璃清潔劑來清潔觸控螢幕。
4.
擦拭觸控螢幕表面和左右兩側以去除所有的灰塵、指紋或其他有可能會妨礙螢
幕觸控辨識的微粒。
注意： 請勿將清潔劑直接噴灑或倒在螢幕上，須先噴灑在不織布上，然後再擦拭
觸控螢幕的四周和表面。
在清潔螢幕四周或表面時，請勿使用具有磨蝕作用的清潔劑或布料，因為這會毀損觸
控螢幕。
6
第 4 章
維護您的電腦
5
疑難排解
請參閱產品製造商所提供的說明文件，取得特定週邊裝置的資訊，例如：與顯示器
或印表機有關的問題。下列表格說明您在安裝、開機或使用電腦時可能遭遇到的部
分問題，並提供解決方案。
如需詳細資訊或是額外的疑難排解選項，請參閱位於第 1 頁的資訊索引。
電腦無法開機
徵兆
可能的解決方法
錯誤訊息：硬碟
重新開機。
錯誤。
1.
同時按下鍵盤上的 Ctrl+Alt+Delete 鍵。
2.
按一下紅色 [關機] 按鈕旁的箭號按鈕，然後按一下 [重新啟動]。
或是按住電腦的電源按鈕 5 秒以上以關閉電腦，然後按下電源按鈕重新啟動電腦。
3.
4.
Windows 啟動後，立刻將所有重要資料備份至備份硬碟中。
不論是否能啟動 Windows，請連絡支援服務。
可能需要更換硬碟或系統主機板。
電腦無法開機或
確認已插妥連接電腦至外部電源的連接線。插妥連接電腦到外部電源的連接線且牆上插座也運
啟動。
作正常時，電腦背面的綠色電源供應器指示燈應會亮起；如果指示燈沒有亮起，請連絡支援中
心。
將不同的電源裝置連接到牆上插座以測試插座是否故障。
電腦似乎被鎖定
使用 [Windows 工作管理員] 關閉任何沒有回應的程式，或重新開機：
且沒有回應。
1.
同時按下鍵盤上的 Ctrl+Alt+Delete 鍵。
2.
按一下 [啟動工作管理員]。
3.
選取沒有回應的程式，然後按一下 [結束工作]。
如果無法關閉程式，請重新開機：
1.
同時按下鍵盤上的 Ctrl+Alt+Delete 鍵。
2.
按一下紅色 [關機] 按鈕旁的箭號按鈕，然後按一下 [重新啟動]。
或是按住電腦的電源按鈕 5 秒以上以關閉電腦，然後按下電源按鈕重新啟動電腦。
錯誤訊息：無效
磁碟機作業停止時，請取出磁碟並按下鍵盤上的空白鍵， 即可啟動電腦。
系統磁碟或非系
統磁碟或磁碟錯
誤。
電腦無法開機
7
電源
徵兆
可能的解決方法
按下電源按鈕時
按住電源按鈕直到電腦關機為止。 檢查 [電源設定]。
電腦不會關機。
電腦自動關機。
●
●
電腦可能處於超高溫的環境。請讓它冷卻一下。
確定電腦通風口未阻塞，內部風扇正在運作 — 請參閱： 位於第 6 頁的清潔程序。 （您
的電腦可能沒有配備內部風扇。）
螢幕（顯示器）
徵兆
可能的解決方法
螢幕變黑。
按下鍵盤上的空白鍵或是移動滑鼠讓螢幕再度顯示畫面。
按下 [Sleep] 按鈕（僅限部分型號）或鍵盤上的 Esc 鍵離開睡眠模式。
按下電源按鈕啟動電腦。
鍵盤和滑鼠（通用）
徵兆
可能的解決方法
電腦無法辨識鍵盤輸
使用滑鼠關閉電腦，拔除並重新連接鍵盤到電腦背面，然後重新啟動電腦。
入的指令及文字。
無法使用或偵測不到
拔除並重新連接滑鼠連接線至您的電腦。
有線滑鼠。
如果仍偵測不到滑鼠，請關閉電腦、拔除並重新連接滑鼠連接線，接著重新開機。
8
第 5 章
疑難排解
徵兆
可能的解決方法
無法使用數字鍵盤的
按下鍵盤上的 Num Lock 鍵以關閉 Num Lock，便可以使用數字鍵盤上的方向鍵。
方向鍵移動游標。
游標無法回應滑鼠動
使用鍵盤儲存所有已開啟應用程式中的變更，然後重新啟動電腦：
作。
1.
同時按下 Alt+Tab 鍵瀏覽開啟的應用程式。
2.
同時按下 Ctrl+S 來儲存選擇程式中的變更（大部份程式可使用 Ctrl+S 鍵盤快捷鍵執
行儲存，但並非所有程式都可使用。）
3.
4.
重複步驟 1 與步驟 2 以儲存所有已開啟應用程式中的變更。
儲存所有已開啟程式中的變更後，請同時按下鍵盤上的 Ctrl+Esc 鍵顯示 Windows
[開始] 功能表。
5.
使用方向鍵選取 [關機] 旁的箭號按鈕。 選取 [關機] 然後按 Enter 鍵。
6.
關閉電腦後，請拔除並重新連接滑鼠接頭至電腦後方，接著重新啟動電腦。
鍵盤和滑鼠（通用）
9
鍵盤與滑鼠（無線）
徵兆
可能的解決方法
無法使用或偵測不到
●
請確定無線鍵盤或滑鼠位於接收器的範圍內，正常使用時大約為 3 公尺，初始設定
或是進行重新同步化時，則需要在 30 公分之內。
無線鍵盤或滑鼠。
●
滑鼠在停止使用 20 分鐘後會進入暫停模式，請確定滑鼠不是處於暫停模式。按一下
滑鼠左鍵使其重新啟動。
●
更換鍵盤和滑鼠的電池。
●
使用下列步驟，將鍵盤和滑鼠重新與接收器同步化。
下列圖中所示的接收器、無線鍵盤與無線滑鼠皆為範例，您的型號可能會有所不同。重要：
在這些步驟中，請將無線鍵盤與滑鼠置於與接收器同高的平面上，距離接收器 30 公分以
內，並遠離其他裝置的干擾。
1.
將接收器從電腦上的 USB 接頭拔除，然後再重新接上。您的電腦型號可能有接收器專
屬的接頭。如果可以，請使用電腦前面的 USB 接頭。
2.
確認滑鼠的電源已開啟 (A)，按住滑鼠底部的 [Connect] 按鈕 (B) 5 至 10 秒，直
到接收器上的 LED 燈亮起或停止閃爍。 接收器的連線逾時時間為 60 秒。 若要確
定已建立連線且接收器未逾時，請移動滑鼠以檢查螢幕上是否有反應。
A
Off
3.
建立滑鼠連線後，請繼續接下來的步驟，重複建立鍵盤連線的程序。
4.
按住鍵盤背面的 [Connect] 按鈕 (C) 5 到 10 秒，直到接收器的 LED 燈亮起或停止
閃爍。
C
10
第 5 章
B
Connect
On
疑難排解
喇叭與音效
徵兆
可能的解決方法
無法發出聲音。
若為 Windows 7：
1.
按一下 [開始]、[控制台]、[行動作業中心]，然後按一下 [疑難排解]。
2.
在 [硬體和音效] 中，按一下 [疑難排解音訊播放]。
如果您使用顯示器內建的喇叭，那麼請使用顯示器前面板的音量按鈕來調整音量。 使用前
面板按鈕進入螢幕視控顯示 (OSD) 以確保音訊已開啟且設定適當音量。
確認已連接有電源鈕的（主動式）喇叭，而且已經開啟。
關閉電腦，拔除並重新連接喇叭。確定喇叭已連接到音訊接頭，而非連接到音源輸入或耳機
接頭。
若要離開睡眠模式，請按下 [Sleep] 按鈕（僅限部分型號）或 Esc 鍵。
若有耳機連接在電腦（或喇叭系統）上，請拔下耳機。
音量太小或音質不
確認已將喇叭連接到電腦背面的音訊輸出（萊姆綠）接頭。（多聲道喇叭必須使用額外的音
佳。
訊接頭。）分離式無電源喇叭（沒有個別電源的喇叭，例如電池或電源線）無法產生令人滿
意的聲音。請以主動式喇叭來替換無電源喇叭。
網際網路連線
徵兆
可能的解決方法
網際網路程式無法自
登入您的 ISP，然後啟動要使用的程式。
動啟動。
喇叭與音效
11
徵兆
可能的解決方法
無法連線上網。
若為 Windows 7：
1.
按一下 [開始]、[控制台]、[行動作業中心]，然後按一下 [疑難排解]。
2.
在 [網路和網際網路] 中，按一下 [連線到網際網路]。
請檢查您的網際網路連線類型是否使用正確的連接線。您的電腦可能會有一組撥接數據機
與乙太網路配接卡（亦稱為網路介面卡或 NIC）。數據機使用標準電話線，而網路介面卡
則使用網路線來連接區域網路 (LAN)。請勿將電話線連接至網路介面卡，也不要將網路線插
入電話線路中；否則可能會損壞網路介面卡。
執行無線網路安裝精靈：
1.
按一下 [開始]、[控制台]、[網路和網際網路]，然後按一下 [網路和共用中心]。
2.
在 [網路和共用中心] 視窗中，按一下 [設定新的連線或網路] 以開啟精靈並按照螢幕
上的指示操作。
如果您的系統有外接式天線，請試著將天線移到更好的收訊位置。如果為內建天線，請嘗試
移動電腦。
稍後再試著連接網路，或是連絡您的網際網路服務供應商 (ISP) 以尋求協助。
軟體疑難排解
若要修復軟體問
●
完全關閉電腦再重新開機。這是最簡單卻也最有效的方法。
題，可嘗試下列
●
更新驅動程式（參閱下列〈更新裝置驅動程式〉）。
●
使用「Microsoft 系統還原」軟體程式並重新安裝硬體驅動程式（參閱此表下方的〈Microsoft
方法：
系統還原〉）。 — 將您的電腦還原至安裝軟體之前所使用的設定。
●
重新安裝軟體程式或硬體驅動程式（參閱此表下方的〈重新安裝軟體程式及硬體驅動程
式〉）。 — 將軟體（如果於產品出廠時預設安裝）或硬體驅動程式還原為原廠預設值。
●
「系統復原」（請參閱電腦上的《疑難排解與維護手冊》。 在螢幕的下方，按一下 [開
始]，然後再按 [HP 說明及支援]、[HP 使用手冊]。 ）— 清除及重新格式化硬碟，然後
重新安裝作業系統、程式與驅動程式。 將會您所建立的所有資料檔案。
12
第 5 章
疑難排解
更新裝置驅動程
請完成下列程序更新驅動程式；如果新的驅動程式無法解決您的問題，請回復舊版的驅動程式。
式
1.
按一下 [開始]。
2.
在 [開始搜尋] 方塊輸入 [裝置管理員]，然後按一下 [裝置管理員] 以開啟 [裝置管理員]
視窗。
3.
按一下加號 (+) 展開您要更新或回復的裝置類型。 （例如，DVD/CD-ROM 光碟機）。
4.
連按兩下特定的項目（例如：HP DVD Writer 640b）。
5.
按一下 [驅動程式] 標籤。
6.
若要更新驅動程式，請按一下 [更新驅動程式] 並按照螢幕上指示進行操作。
若要回復到較早的驅動程式版本，請按一下 [回復驅動程式] 並按照螢幕上指示進行操作。
Microsoft 系統
如果出現可能是安裝在電腦中軟體所產生的問題，請使用「系統還原」將電腦還原到先前的還
還原
原點。您也可以手動設定還原點。
附註： 在您使用「系統復原」程式前，請務必使用「系統還原」程序。
若要啟動「系統還原」：
1.
關閉所有開啟的程式。
2.
按一下 [開始]，在 [電腦] 上按一下滑鼠右鍵，然後按一下 [內容]。
3.
按一下 [系統保護]、[系統還原]，然後按一下 [下一步] 之後再按照螢幕指示進行。
若要手動新增還原點：
1.
關閉所有開啟的程式。
2.
按一下 [開始]，在 [電腦] 上按一下滑鼠右鍵，按一下 [內容]，然後再按一下 [系統保
護]。
3.
在 [保護設定] 下，選取您想建立還原點的磁碟。
4.
按一下 [建立]，然後按照螢幕指示進行。
軟體疑難排解
13
重新安裝軟體程
如果任何原廠安裝的軟體程式或硬體驅動程式損毀，您可以使用「復原管理員」程式來重新安
式與硬體驅動程
裝程式（僅限部分型號）。
式
附註： 請勿使用「復原管理員」程式重新安裝電腦包裝箱中隨附 CD 或 DVD 上的軟體程
式。請直接從 CD 或 DVD 重新安裝這些程式。
解除安裝某一程式前，請確定您知道如何重新安裝該程式。確認仍可從您原本進行安裝的位置
（例如：光碟或網際網路）取得該程式。或者確認該程式出現在可由「復原管理員」重新安裝的
程式清單中。
若要確認「復原管理員」中可安裝程式的清單：
1.
按一下 [開始]、[所有程式]、[復原管理員]，然後按一下 [復原管理員]。 若系統提示，請
按一下 [是] 允許程式繼續執行。
2.
在 [我現在就需要協助] 下方，按一下 [軟體程式重新安裝]。
3.
在「歡迎使用」畫面中按一下 [下一步]。 接著會開啟程式清單。 確定您的程式出現在清
單中。
若要使用「復原管理員」重新安裝程式：
1.
按一下 [開始]、[所有程式]、[復原管理員]，然後按一下 [復原管理員]。
2.
按一下 [軟體程式重新安裝]，然後在 [歡迎] 畫面中按一下 [下一步]。
3.
選擇您要安裝的程式，按一下 [下一步]，然後按照螢幕上的指示進行操作。
4.
完成重新安裝後，請重新啟動電腦。請勿省略最後一個步驟。您必須在復原軟體程式或硬
體驅動程式後重新開機。
若要解除安裝程式：
14
第 5 章
1.
關閉所有軟體程式及資料夾。
2.
按一下 [開始]，然後再按一下 [控制台]。
3.
在 [程式] 中，按一下 [移除安裝程式]。
4.
選取您想要移除的程式，然後按一下 [解除安裝]。
疑難排解
6
支援資訊
如何取得協助
取得容易、 輕鬆使用。 曾獲獎項肯定的「HP 顧客支援服務」是我們協助您充分
利用電腦的承諾。 無論是透過電腦上的工具、網路上的資訊、電話還是您當地的經
銷商，您都可以得到滿意的結果。
在洽詢「HP 顧客貼心服務」之前，請務必備妥下列資訊。
●
型號
●
系統（產品）編號
●
序號
●
軟體組建編號
●
作業系統
●
購買日期
請花些時間填寫您電腦的產品資訊，以供日後參考。
您可以在鍵盤上同時按下 Ctrl + Alt + S 鍵即可檢視清單中的前四個項目（型號、
產品編號、序號和軟體組建編號）。
別忘了註冊！
造訪： http://www.hp.com/apac/register。
如何取得協助
1.
使用「說明及支援中心」取得硬體和軟體問題的說明。 按一下 [開始]，然後
再按一下 [說明及支援]。 「說明及支援中心」提供有用的疑難排解資訊並包
括下列：
●
電子郵件支援
●
與合格的支援專員進行「HP 即時線上對談」。
●
支援專線
2.
若您有關於硬體的問題，請在連絡「HP 顧客貼心服務」前，執行預先安裝在
電腦的硬體診斷工具。 按一下 [開始]、[所有程式]、[PC 說明和工具]，然後
按一下 [硬體診斷工具]。
3.
如需線上協助，請前往「HP 顧客貼心服務」網站，網址為
http://welcome.hp.com/country/us/en/wwcontact_us.html。
自購買本電腦之日起三十 (30) 天內，您可免費獲得電話諮詢協助，使您順暢地操
作電腦。 超過三十 (30) 天後這項服務便須收費，但您仍可獲得其他令人滿意的服
務。
如何取得協助
15
維修客戶支援
如果您的電腦需要維修或更換零件，您有兩種選擇：
●
您可以輕鬆更換許多被視為可由客戶自行更換的電腦零件。 這是最快的維修
方式，因為通常我們在幾天內即可將零件直接送到您的家裏或公司。
●
如果需要維修，「HP 顧客貼心服務」將會安排維修電腦的相關事宜。
在保固期內這些服務都是免費的。
這項保固服務有幾點限制和例外（以及一些重要細節），將在《有限保固及支援手
冊》的〈硬體有限保固〉一節中說明。
升級硬體之前
您應該在完成新電腦的安裝後，再進行任何硬體的升級。 請參照系統隨附的安裝海
報以協助您進行安裝。 若您在安裝及啟動系統時遇到任何問題，請立刻連絡本手冊
先前所列出的「HP 顧客貼心服務」，HP 的客服代表會協助您解決所遭遇的問題。
您必須在試圖升級您的系統前，完成此項動作。
撕開電腦背面安全封條的動作，代表您確認電腦在您試圖升級前的運作是正常的。
安全封條撕開之後，您的電腦（在當地法律許可的範圍下）將會受到列於《有限保
固及支援手冊》中〈硬體有限保固〉一節的條款與條件之保障。
16
第 6 章
支援資訊
The power to make a change
Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to
use computers in the world. HP also designed this product with the environment in mind. If this computer is a
replacement for an older computer you no longer need, go to www.hp.com/go/recycle to find out if HP can
help you dispose of your old computer with minimum impact on the planet.
HP
HP
Printed in
*671406-AC2*
671406-AC2
HP
www.hp.com/go/recycle