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® 'HOO3UHFLVLRQ:RUN6WDWLRQ 0LQL7RZHU6\VWHPV 6(59,&(0$18$/ ZZZGHOOFRP ® 'HOO3UHFLVLRQ:RUN6WDWLRQ 0LQL7RZHU6\VWHPV 6(59,&(0$18$/ ZZZGHOOFRP ____________________ Information in this document is subject to change without notice. © 1998 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are registered trademarks and Dell Precision is a trademark of Dell Computer Corporation; Intel and Pentium are registered trademarks and Xeon and MMX are trademarks of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation; 3Com is a registered trademark of 3Com Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. June 1998 P/N 9156C &RQWHQWV &KDSWHU 6\VWHP2YHUYLHZ System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Dual-Processor Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Advanced Expansion Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Hard-Disk Drive Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Enhanced Dual-Interface EIDE Subsystem . . . . . . . . . . . . . . . . . . . . . . 1-6 SCSI Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Audio Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Video Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Thermal Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Computer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 System Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Pin Assignments for the DC Power Connectors . . . . . . . . . . . . . . . 1-9 DC Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 System Board Jumper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Interrupt Request Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Direct Memory Access Channel Assignments . . . . . . . . . . . . . . . . . . . . . 1-17 Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 &KDSWHU %DVLF7URXEOHVKRRWLQJ Initial User Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Visual Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Observing the Boot Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Visual Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Eliminating Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2-2 2-3 2-5 2-6 2-7 2-7 v &KDSWHU %HHS&RGHVDQG(UURU0HVVDJHV POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Fatal System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 &KDSWHU 5HPRYLQJDQG5HSODFLQJ3DUWV Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Precautionary Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Power and Reset Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Card Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Externally Accessible Drive Assemblies . . . . . . . . . . . . . . . . . . . . . . . 4-12 3.5-Inch Diskette Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 5.25-Inch Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Internal Drive Assemblies in the Hard-Disk Drive Bracket. . . . . . . . . . 4-16 Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 System Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Microprocessor Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 Microprocessor Slot 2 SEC Cartridge/Heat Sink Assembly . . . . . . . . . 4-24 Terminator Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 $SSHQGL[$ 6\VWHP6HWXS3URJUDP $ System Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 ,QGH[ vi )LJXUHV Figure 1-1. Figure 1-2. Figure 1-3. Figure 1-4. Figure 1-5. Figure 1-6. Figure 1-7. Figure 1-8. Figure 1-9. Figure 1-10. Figure 1-11. Figure 1-12. Figure 4-1. Figure 4-2. Figure 4-3. Figure 4-4. Figure 4-5. Figure 4-6. Figure 4-7. Figure 4-8. Figure 4-9. Figure 4-10. Figure 4-11. Figure 4-12. Figure 4-13. Figure 4-14. Figure 4-15. Figure 4-16. Figure 4-17. Figure 4-18. Figure 4-19. Figure 4-20. Figure 4-21. Figure 4-22. Figure 4-23. Figure 4-24. Figure A-1. Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Front-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Internal View and Back Panel of the Mini Tower Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Expansion-Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Drive Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 DC Power Connector P1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 DC Power Connectors P3, P4, P5, and P6 . . . . . . . . . . . . . 1-10 DC Power Connector P2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 DC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Location of System Board Jumpers . . . . . . . . . . . . . . . . . . 1-14 Computer Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Front Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Power and Reset Button Removal . . . . . . . . . . . . . . . . . . . . 4-6 5.25-Inch Front-Panel Insert Removal . . . . . . . . . . . . . . . . . . 4-7 Card Guide Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Control Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Speaker Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 3.5-Inch Diskette Drive Assembly Removal . . . . . . . . . . . . 4-12 3.5-Inch Diskette Drive Removal. . . . . . . . . . . . . . . . . . . . . 4-13 5.25-Inch Drive Assembly Removal . . . . . . . . . . . . . . . . . . 4-14 5.25-Inch Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Removing the Hard-Disk Drive Bracket . . . . . . . . . . . . . . . 4-16 Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 System Power-Supply Removal . . . . . . . . . . . . . . . . . . . . . 4-18 Microprocessor Fan Removal . . . . . . . . . . . . . . . . . . . . . . . 4-19 System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . 4-21 DIMM Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 Microprocessor Slot 2 SEC Cartridge/ Heat Sink Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 Terminator Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 System Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 System Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 System Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 vii 7DEOHV viii Table 1-1. Table 1-2. Table 1-3. Table 1-4. Table 1-5. Table 3-1. Table 3-2. Table A-1. DC Voltage Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 System-Board Jumper Settings . . . . . . . . . . . . . . . . . . . . . 1-15 Interrupt Request Assignments . . . . . . . . . . . . . . . . . . . . . 1-16 DREQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 System Error Messages System Setup Options $ ix 5HDG7KLV)LUVW A prerequisite for using this manual to service Dell computer systems is a basic knowledge of IBM®-compatible PCs and prior training in IBM-compatible PC troubleshooting techniques. In addition to information provided in this manual and the User’s Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting procedures and instructions on using the Dell diagnostics to test the computer system. :DUQLQJV&DXWLRQVDQG1RWHV Throughout this manual, there may be blocks of text printed in bold type or in italic type. These blocks are warnings, cautions, and notes, and they are used as follows: :$51,1* $ :$51,1* LQGLFDWHV WKH SRWHQWLDO IRU ERGLO\ KDUP DQG SURYLGHV LQVWUXFWLRQV IRU KRZ WR DYRLG WKH SUREOHP &$87,21 $ &$87,21 LQGLFDWHV HLWKHU SRWHQWLDO GDPDJH WR KDUG ZDUH RU ORVV RI GDWD DQG SURYLGHV LQVWUXFWLRQV IRU KRZ WR DYRLG WKH SUREOHP NOTE: A NOTE provides helpful information about using the computer system. x &+$37(5 6\VWHP2YHUYLHZ Dell Precision™ 610 systems are high-speed, upgradable workstations designed around Intel ® Pentium® II Xeon™ microprocessors with MMX™ technology. These Dell ® systems support the high-performance Peripheral Component Interconnect (PCI) bus and the accelerated graphics port (AGP) bus. Each system also has an Industry-Standard Architecture (ISA) design with one ISA slot that allows you to configure the computer system to your initial requirements and then upgrade it as necessary. The Pentium II Xeon microprocessor contains a built-in clock multiplier circuit, which increases the microprocessor’s internal operating frequency to a multiple of the system clock frequency. The microprocessors for Dell Precision 610 mini tower systems operate at a frequency of 400 MHz, derived from a system clock frequency of 100 MHz. System Overview 1-1 6\VWHP)HDWXUHV The system includes the following features: Dual-processor capability Advanced combination PCI expansion and ISA subsystem Plug and Play capability Enhanced dual-interface enhanced integrated drive electronics (EIDE) subsystem SCSI support using two integrated SCSI channels — The primary (Adaptec AIC-7890) channel provides Ultra2/Wide lowvoltage differential (LVD) (80-MB/sec) support for high-performance SCSI hard-disk drives and an optional redundant arrays of independent disks (RAID) subsystem. — The secondary (Adaptec AIC-7880) channel provides internal Ultra/ Narrow and external Ultra/Wide (40-MB/sec) support for SCSI CD-ROM and tape drives, optical drives, scanners, and so forth. 16-bit integrated 3D audio controller 2X AGP or PCI graphics adapter card with one AGP expansion slot Integrated 10/100-Mbps 3Com® PCI 3C905b-TX Ethernet network interface controller (NIC) with Wakeup On LAN support Integrated USB controller Thermal sensors to shut down the system if it overheats Main system memory consisting of 64 MB to 512 MB of unbuffered SDRAM DIMMs, or up to 2048 MB of registered SDRAM DIMMs Secondary cache of 512 KB of SRAM in the Slot 2 single-edge contact (Slot 2 SEC) cartridge providing ECC capability Self-Monitoring Analysis and Reporting Technology (SMART)-compliant EIDE hard-disk drives and SMART support in the system BIOS, which warns you at system start-up if an EIDE hard-disk drive has become unreliable For a complete list of system features, see “Technical Specifications,” found later in this chapter. 1-2 Dell Precision 610 Mini Tower Systems Service Manual When following the procedures in this manual, assume that the location or direction relative to the computer is as shown in Figure 1-1. top back front bottom Mini Tower Computer )LJXUH &RPSXWHU 2ULHQWDWLRQ &$87,21 7R DYRLG SRVVLEOH GDWD RU ILOH VWUXFWXUH FRUUXSWLRQV WKH IURQWSDQHO UHVHW EXWWRQ VKRXOG EH XVHG RQO\ ZKHQ WKH FRPSXWHU FDQQRW EH UHERRWHG E\ SUHVVLQJ &WUO!$OW!'HO! %HIRUH \RX XVH WKH UHVHW EXWWRQ WR LQLWLDWH D KDUGZDUH UHVHW FORVH DQ\ RSHQ DSSOLFD WLRQ SURJUDPV DQG ILOHV LI SRVVLEOH Figure 1-2 shows the location of some of the key front-panel features. diskette-drive access indicator power button reset button hard-disk drive access indicator power indicator computer cover release button Mini Tower Computer )LJXUH )URQW3DQHO )HDWXUHV System Overview 1-3 Figure 1-3 points out many of the system’s internal components and backpanel features. power supply AC power receptacle security cable slot external drive bays parallel port connector SCSI port connector internal drive bays serial port 1 connector serial port 2 connector keyboard connector mouse connector microphone jack line-out jack line-in jack USB connectors NIC connector video connector padlock ring )LJXUH ,QWHUQDO 9LHZ DQG %DFN 3DQHO RI WKH 0LQL 7RZHU &RPSXWHU 'XDO3URFHVVRU&DSDELOLW\ With the installation of a second processor Slot 2 SEC cartridge in the secondary Slot 2 SEC cartridge connector on the system board, the computer becomes a dual-processing system. The second processor must be the same type and frequency as the first processor. To take advantage of two processors, dual-processing systems must have multiprocessing operating systems, such as the Microsoft ® Windows NT ® 4.0 operating system. $GYDQFHG([SDQVLRQ6XEV\VWHP The Dell Precision 610 mini tower systems offer advanced expansion subsystems that can support a mixture of traditional ISA expansion cards (called legacy cards), Plug and Play ISA expansion cards, PCI expansion cards, and a 2X AGP card. The operating system or the ISA Configuration Utility (ICU), included with the system, provides a means of avoiding resource conflicts that might arise from such an arrangement. 1-4 Dell Precision 610 Mini Tower Systems Service Manual After all legacy cards have been configured by the operating system or with the ICU, the computer automatically assigns any required memory space, IRQ lines, and DMA channels to any installed Plug and Play ISA expansion cards and PCI expansion cards the next time the computer is rebooted. Chapter 4, “Using the ISA Configuration Utility,” in the Dell Precision WorkStation 610 Mini Tower Systems User’s Guide describes the ICU and provides instructions for using it to configure the computer. There are seven expansion-card connectors (see Figure 1-4) on the system board. Expansion-card connectors PCI1 through PCI5 support 32-bit PCI expansion cards; expansion-card connector AGP supports a 32-bit 2X AGP expansion card; and expansion-card connector ISA1 can accommodate an 8- or 16-bit ISA expansion card. NOTES: Connector ISA1 shares expansion-slot space with connector PCI5. Therefore, only one card of either type can be installed in this slot. PCI4 has a connector extension to support a PCI RAID controller (see Figure 1-11 for the location of the PCI connectors). expansion card expansion-card connectors (7) card-edge connector )LJXUH ([SDQVLRQ&DUG &RQQHFWRUV System Overview 1-5 +DUG'LVN'ULYH2SWLRQV Dell Precision 610 mini tower systems have eight drive bays for installing the following types of drives (see Figure 1-5): The externally accessible drive bays at the front of the computer consist of one 3.5-inch drive bay (dedicated to a 3.5-inch slimline diskette drive) and three 5.25-inch drive bays that can hold up to three half-height, 5.25-inch devices—typically tape drives or CD-ROM drives. Alternately, 3.5-inch devices can be installed in the 5.25-inch bays using adapters available from Dell. The four-bay hard-disk drive cage below the externally accessible bays can hold up to four 1-inch or up to two 1-inch and two 1.6-inch hard-disk drives installed vertically. The maximum number of hard-disk drives must be either two EIDE hard-disk drives or up to four SCSI hard-disk drives. NOTE: For detailed information about installing SCSI devices, see Chapter 10, “Installing Drives,” in the User’s Guide. externally accessible drive bays four-bay hard-disk drive cage (internal) )LJXUH 'ULYH /RFDWLRQV (QKDQFHG'XDO,QWHUIDFH(,'(6XEV\VWHP The enhanced dual-interface EIDE subsystem supports two EIDE interfaces (primary and secondary), each of which can support up to two EIDE devices. The EIDE controller resides on the high-speed PCI bus. The primary EIDE interface (IDE1) provides support for up to two highperformance EIDE devices. The computer’s boot drive should be connected to the primary EIDE interface. The secondary EIDE interface (IDE2) also provides support for up to two highperformance EIDE devices, typically EIDE tape drives or CD-ROM drives. 1-6 Dell Precision 610 Mini Tower Systems Service Manual NOTE: The externally accessible drive bays at the front of the computer are normally used for diskette drives, CD-ROM drives, and/or tape drives. Harddisk drives should be installed in the internal hard-disk drive positions described in “Hard-Disk Drive Options” found earlier in this chapter. For detailed information about the data storage subsystem, see Chapter 10, “Installing Drives,” in the User’s Guide. 6&6,6XSSRUW SCSI drives are supported by using two integrated SCSI channels: The primary (Adaptec AIC-7890) channel provides Ultra2/Wide LVD (80-MB/sec) support for high-performance SCSI hard-disk drives and an optional RAID subsystem. NOTE: To achieve 80-MB/sec support, all of the installed SCSI devices must support the Ultra2 specification’s 80-MB/sec transfer rate. If they do not, the transfer rate will default to the speed of the slowest device in the SCSI chain. The secondary (Adaptec AIC-7880) channel provides internal Ultra/Narrow and external Ultra/Wide (40-MB/sec) support for SCSI CD-ROM and tape drives, optical drives, scanners, and so forth. $XGLR&RQWUROOHU The system board has an onboard 16-bit Crystal CS4237B audio controller chip and connectors on the back panel for connecting the computer to external audio devices such as speakers/headphones and microphone. The controller supports all sound functions contained on the Sound Blaster Pro expansion card from Creative Laboratories, Inc. Chapter 6, “Using the Integrated Audio Controller,” in the User’s Guide provides instructions for connecting the computer to external audio devices and configuring the integrated audio controller to avoid resource conflicts. 9LGHR6XEV\VWHP The video subsystem consists of either a high-speed, high-resolution 2X AGP or a PCI graphics adapter card. (For more information, see the documentation that came with the graphics adapter card.) AGP greatly improves graphics performance by providing a dedicated bus for a faster interface between the video subsystem and system memory. AGP also allows conventional memory to be used for video-related tasks. 1,& Dell Precision 610 mini tower systems contain an integrated 10/100-Mbps 3Com PCI 3C905b-TX NIC (uses a 3Com 3C917 application-specific integrated circuit [ASIC]). The NIC subsystem connects to the Ethernet network through a single RJ45 connector on the back panel of the computer. System Overview 1-7 The 10/100-Mbps NIC supports a 10-Mbps direct connection to either a Category 3 or a Category 5 Ethernet cable. When the NIC operates in the 100-Mbps mode, a Category 5 Ethernet cable must be used. Chapter 5, “Using the Network Interface Controller,” in the User’s Guide provides instructions for connecting the computer to, and configuring it for use on, an Ethernet network. 86% USB capability simplifies connection of peripheral devices such as mice, printers, and computer speakers. The USB connectors on the computer’s back panel provide a single connection point for multiple USB-compliant devices. USB-compliant devices can be connected and disconnected while the computer is running. &$87,21 'R QRW DWWDFK D 86% GHYLFH RU D FRPELQDWLRQ RI 86% GHYLFHV WKDW GUDZ D PD[LPXP FXUUHQW RYHU PLOOLDPSHUHV P$ SHU FKDQQHO DW YROWV 9 $WWDFKLQJ GHYLFHV WKDW H[FHHG WKLV WKUHVKROG PD\ FDXVH WKH 86% SRUWV WR VKXW GRZQ 6HH WKH GRFXPHQWD WLRQ WKDW DFFRPSDQLHG WKH 86% GHYLFHV IRU WKHLU PD[LPXP FXUUHQW UDWLQJV 7KHUPDO3URWHFWLRQ If a processor or hard-disk drive exceeds its recommended operating temperature range, a system event triggers a system management interrupt (SMI), which alerts the BIOS. If the Dell ThermalShutdown Service is installed, the power indicator flashes and a message appears on the monitor to alert the user that the system will shut down in an orderly manner, preventing the loss of data. If the service is unable to shut down the system within approximately 3 minutes, the BIOS powers down the computer. If the ThermalShutdown Service is not installed, the computer turns off immediately. NOTE: The BIOS powers down the computer in the event of a thermal alert only if the Thermal Power-Off category is set to ENABLED in the System Setup program. 1-8 Dell Precision 610 Mini Tower Systems Service Manual &RPSXWHU6HUYLFH The following subsections provide service-related information about the computer. 6\VWHP3RZHU6XSSO\ The 330-W system power supply can operate from an AC power source of 115 VAC at 60 Hz or 230 VAC at 50 Hz. The system power supply provides the DC operating voltages and currents listed in Table 1-1. NOTE: The power supply produces DC voltages only under its loaded condition. Therefore, when you measure these voltages, the DC power connectors must be connected to their corresponding power input connectors on the system board or drives. . 7DEOH '& 9ROWDJH 5DQJHV 9ROWDJH 5DQJH 0D[LPXP 2XWSXW &XUUHQW +3.3 VDC +3.15 to +3.45 VDC 18.0 A +5 VDC +4.75 to +5.25 VDC 35.0 A +12 VDC +11.40 to +12.60 VDC 14.0 A –12 VDC –10.80 to –13.20 VDC 0.3 A –5 VDC –4.50 to –5.50 VDC 0.3 A +5 VFP 2 +4.75 to +5.25 VDC 1.2 A 1 Maximum continuous DC output power should not exceed 330 W. Maximum combined load on +5 VDC and +3.3 VDC cannot exceed 200 W. 2 VFP (volts flea power) — sometimes called “standby power.” 3LQ$VVLJQPHQWVIRUWKH'&3RZHU&RQQHFWRUV The power-supply output voltages can be measured at the back (wire side) of the connectors without disconnecting them. Figures 1-6, 1-7, and 1-8 show the wire side of the connectors. System Overview 1-9 –5 VDC (white) +5 VDC (red) –5 VDC (white) +5 VDC (red) common (black) +5 VDC (red) common (black) TFSC 2 (brown) common (black) +3.3 VDC (blue/white) PSON# 1 (gray) common (black) 13 14 15 16 17 18 19 20 21 22 23 24 P1 1 2 3 4 5 6 7 8 9 10 11 12 +5 VDC (red) +3.3 VDC (blue/white) common (black) +3.3 VDC (blue/white) +5 VDC (red) common (black) common (black) common (black) PWRGOOD 3(orange) –12 VDC (blue) +12 VDC (yellow) +5 VFP (purple) 1 Pin 13 — PSON# should measure between +4 and +5 VDC except when the power button on the front panel is pressed, taking PSON# to its active-low state. 2 Pin 22 — Thermal fan-speed control (TFSC) is a power-supply input signal used to control power-supply fan speed in special applications. 3 Pin 5 — PWRGOOD should measure between +4 and +5 VDC when the power supply is operating to indicate that all power-supply output voltages are within the ranges specified in Table 1-1. )LJXUH '& 3RZHU &RQQHFWRU 3 P3, P4, P5 P6 1 1 2 3 2 3 4 4 common (black) common (black) common (black) common (black) +5 VDC (red) +12 VDC (yellow) )LJXUH '& 3RZHU &RQQHFWRUV 3 3 3 DQG 3 1-10 +12 VDC (yellow) +5 VDC (red) Dell Precision 610 Mini Tower Systems Service Manual N/C N/C N/C +5 V (red) common (black) common (black) +5 V (red) N/C 9 10 11 12 13 14 15 16 1 2 P2 3 4 5 6 7 +3.3 VDC (blue/white) 8 common (black) common (black) +12 V (yellow) +12 V (yellow) N/C N/C N/C )LJXUH '& 3RZHU &RQQHFWRU 3 '&3RZHU'LVWULEXWLRQ Figures 1-9 and 1-10 provide the following information about DC power distribution: Power-supply connector identification Power cable connections for diskette, tape, CD-ROM, and hard-disk drives Power distribution to sockets and connectors on the system board P1 P4 P3 P5 P2 P6 )LJXUH '& 3RZHU &DEOHV System Overview 1-11 system board keyboard controller +3.0 VDC battery power management logic P1 PWRGOOD PSON# +5 VFP +5 VDC –5 VDC +12 VDC –12 VDC +3.3 VDC system power supply RTC/ NVRAM POWER1 PSON# +5 VFP +5 VDC –5 VDC +12 VDC –12 VDC +3.3 VDC +5 VDC +12 VDC –12 VDC +5 VDC –5 VDC +12 VDC –12 VDC +5 VDC +12 VDC –12 VDC +3.3 VDC main memory internal hard-disk drive AGP ISA1 PCI1 through PCI5 +12 VDC FAN +5 VFP +5 VDC PANEL +5 VDC USB DIMM_A internal hard-disk drive P2 DIMM_B DIMM_C internal hard-disk drive FUSE DIMM_D FUSE internal hard-disk drive optional 5.25-inch drive optional 5.25-inch drive optional 5.25-inch drive 3.5-inch diskette drive 2.5-V converter P3 P4 P5 P6 1.5-V converter SLOT2_PRI +1.8–2.8 VDC +2.5 VDC +1.5 VDC SLOT2_SEC +1.8–2.8 VDC +2.5 VDC +1.5 VDC )LJXUH 3RZHU 'LVWULEXWLRQ 1-12 Dell Precision 610 Mini Tower Systems Service Manual +5 VDC +5 VDC processor core regulator KYBD MOUSE 6\VWHP%RDUG The subsections that follow provide service-related information about the system board and components, which are shown in Figure 1-11. CD-ROM drive audio interface connector (CD-IN) main power input connector (POWER1) SPREAD jumper parallel/SCSI port connectors (PARALLEL/SCSI) (stacked) diskette-drive interface connector (DISK2) battery socket (BATTERY) serial port connectors (SERIAL 1/2) (stacked) secondary diskette-drive interface connector (DISKETTE) (pin-1 corner) processor fan connector (FAN) secondary SCSI connector (SCSI_NARROW) mouse/keyboard connectors (MOUSE/KYBD) (stacked) DIMM sockets (DIMM_A-DIMM_D) microphone jack (MIC-IN) primary SCSI connector front of (SCSI_ULTRA2) computer primary EIDE interface connector (IDE1) (pin-1 corner) line-out jack (LINE-OUT) line-in jack (LINE-IN) USB connectors (USB) NIC connector (ENET) control panel connector (PANEL) primary Slot 2 SEC cartridge connector (SLOT2_PRI) secondary EIDE interface connector (IDE2) (pin-1 corner) secondary Slot 2 SEC cartridge connector (SLOT2_SEC) modem connector (MODEM_IN) AGP expansion-card connector (AGP) configuration jumpers CPU mismatch LED PCI expansion-card connectors (PCI1-PCI5) ISA expansion-card connector (ISA1) RAID connector (RAID) power LED standby LED hard-disk drive access indicator Wakeup On LAN card connector (LAN) connector (AUX LED) )LJXUH 6\VWHP %RDUG &RPSRQHQWV 0DLQ0HPRU\ The four DIMM sockets on the system board can accommodate combinations of 32-, 64-, and 128-MB DIMMs up to a total memory capacity of 512 MB using unbuffered SDRAM or up to 2048 MB using registered SDRAM DIMMs. A minimum of 64 MB RAM is required. &$87,21 8QEXIIHUHG DQG UHJLVWHUHG 6'5$0 ',00V FDQQRW EH PL[HG There is no requirement that one socket be filled before the other, and empty sockets can be left between installed DIMMs. However, Dell recommends populating the sockets in consecutive order starting with DIMM A. DIMM sockets do not have to contain DIMMs of the same size. DIMMs may be installed in any order. See “DIMMs” in Chapter 4 for information on removing and replacing DIMMs. System Overview 1-13 6\VWHP%RDUG-XPSHUV Figure 1-12 shows the location of the system board jumpers, and Table 1-2 shows the system board jumper settings. SPREAD jumpered unjumpered )LJXUH /RFDWLRQ RI 6\VWHP %RDUG -XPSHUV 1-14 Dell Precision 610 Mini Tower Systems Service Manual 6\VWHP%RDUG-XPSHU6HWWLQJV The following table shows the settings and descriptions for the system board jumpers in Dell Precision 610 mini tower systems. 7DEOH 6\VWHP%RDUG -XPSHU 6HWWLQJV -XPSHU 6HWWLQJ 'HVFULSWLRQ SPREAD Reserved (do not remove jumper plug). RSVD4 Reserved (do not install jumper plug). RSVD3 Reserved (do not install jumper plug). RSVD2 Reserved (do not install jumper plug). RSVD1 Reserved (do not install jumper plug). 450MHZ* Jumpered when the microprocessor’s internal speed is 450 MHz. 400MHZ Jumpered when the microprocessor’s internal speed is 400 MHz. 350MHZ* Reserved (do not install jumper plug). TOWER System board is installed in a mini tower chassis (do not install jumper plug). BIOS Reserved (do not install jumper plug). PSWD default Password features enabled. Password features disabled. * One set of the speed jumper pins must have a jumper plug installed; otherwise, the system will operate at an undetermined speed. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. jumpered unjumpered System Overview 1-15 ,QWHUUXSW5HTXHVW$VVLJQPHQWV The following table lists the hardware interrupt request (IRQ) assignments for the Dell Precision 610 mini tower system. 7DEOH ,QWHUUXSW 5HTXHVW $VVLJQPHQWV ,54 /LQH 8VHG %\$YDLODEOH IRQ0 System timer IRQ1 Keyboard controller IRQ2 Enables IRQ8 through IRQ15 IRQ3 and IRQ4 Serial ports IRQ5 Available IRQ6 Diskette drive interface IRQ7 Parallel port IRQ8 RTC IRQ9 Available if ACPI is set to Off in System Setup program IRQ10 Available IRQ11 Available IRQ12 Mouse controller IRQ13 Math coprocessor IRQ14 Primary EIDE interface (if Enabled in the System Setup program) IRQ15 Secondary EIDE interface (if Enabled in the System Setup program) NOTES: For the full name of an abbreviation or acronym used in the table, see the Glossary in the User’s Guide. The integrated NIC, SCSI, and sound systems will be assigned an interrupt request dynamically during system start-up. 1-16 Dell Precision 610 Mini Tower Systems Service Manual 'LUHFW0HPRU\$FFHVV&KDQQHO $VVLJQPHQWV The following table lists the direct memory access (DMA) channel assignments for the Dell Precision 610 mini tower system. 7DEOH '5(4 /LQH $VVLJQPHQWV '5(4 /LQH 8VHG %\$YDLODEOH DREQ0 Available DREQ1 Available DREQ2 Generated by super I/O controller to initiate DMA cycle for attached diskette drive DREQ3 Available DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Available DREQ6 Available DREQ7 Available NOTE: The integrated audio controller is assigned one or two DMA channels automatically during system start-up. System Overview 1-17 7HFKQLFDO6SHFLILFDWLRQV The following table lists the technical specifications for the Dell Precision 610 mini tower system. 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV 0LFURSURFHVVRU Microprocessor type . . . . . . . . . . . . . . Intel Pentium II Xeon microprocessor that runs at 400 MHz internally/ 100 MHz externally. A slower compatibility speed can be set through the System Setup program. Internal cache . . . . . . . . . . . . . . . . . . . 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache . . . . . . . . . . . . . . . . . . . . . . . 512-KB or 1-MB pipelined burst, fourway set-associative, write-back ECC SRAM on each Slot 2 SEC cartridge Math coprocessor . . . . . . . . . . . . . . . . internal to the microprocessor 6\VWHP ,QIRUPDWLRQ System chipset . . . . . . . . . . . . . . . . . . Intel Slot 2/440GX PCIset Data bus width . . . . . . . . . . . . . . . . . . 64 bits Address bus width. . . . . . . . . . . . . . . . 32 bits DMA channels . . . . . . . . . . . . . . . . . . . seven Interrupt levels . . . . . . . . . . . . . . . . . . . 15 System BIOS chip . . . . . . . . . . . . . . . . 2 Mb Audio controller . . . . . . . . . . . . . . . . . . 16-bit Plug and Play Crystal 4237B Primary SCSI controller . . . . . . . . . . . . Adaptec 7890 Ultra2/Wide LVD (Adaptec 2940 U2W-equivalent) Secondary SCSI controller . . . . . . . . . . Adaptec 7880 Ultra/Wide (Adaptec 2940 UW-equivalent) NIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Com PCI 3C905b-TX NIC (uses a 3Com 3C917 ASIC) Wakeup On LAN-capable I/O controller . . . . . . . . . . . . . . . . . . . . National PC 87309 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. 1-18 Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG ([SDQVLRQ %XV Bus types. . . . . . . . . . . . . . . . . . . . . . . PCI, ISA, and AGP Bus speed . . . . . . . . . . . . . . . . . . . . . . PCI: 33.3 MHz ISA: 8.33 MHz AGP: 133 MHz PCI expansion-card connectors . . . . . . five (one of the PCI connectors shares a card-slot opening with the ISA connector) NOTE: PCI4 is the only slot that supports an add-in RAID coprocessor card through a 60-pin connector. ISA expansion-card connectors . . . . . . one (the ISA connector shares a cardslot opening with one of the PCI connectors) AGP expansion-card connectors . . . . . one PCI expansion-card connector size . . . 120 pins PCI expansion-card connector data width (maximum). . . . . . . . . . . . . . . . . 32 bits ISA expansion-card connector size . . . 98 pins ISA expansion-card connector data width (maximum). . . . . . . . . . . . . . . . . 16 bits AGP expansion-card connector size . . . . . . . . . . . . . . . . . . . 124 pins AGP expansion-card connector data width (maximum). . . . . . . . . . . . . . . . . 32 bits RAID extension connector size . . . . . . 60 pins 6\VWHP &ORFNV System clock . . . . . . . . . . . . . . . . . . . . 100 MHz SDRAM memory clock . . . . . . . . . . . . 100 MHz I/O APIC clock . . . . . . . . . . . . . . . . . . . 14 MHz Diskette/communications ports . . . . . . 48 MHz USB clock. . . . . . . . . . . . . . . . . . . . . . . 48 MHz NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. System Overview 1-19 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG 0HPRU\ Architecture . . . . . . . . . . . . . . . . . . . . . 72-bit ECC SDRAM DIMM sockets . . . . . . . . . . . . . . . . . . . four DIMM capacities . . . . . . . . . . . . . . . . . 64- and 128-MB unbuffered, 72-bit SDRAM; 256-MB and 512-MB registered, 72-bit SDRAM Standard RAM . . . . . . . . . . . . . . . . . . 64 MB Maximum RAM . . . . . . . . . . . . . . . . . . 2048 MB NOTE: The maximum amount of RAM that can be installed using registered 512 MB DIMMs is 2048 MB. The maximum amount of RAM that can be installed using unbuffered DIMMs is 512 MB. BIOS address. . . . . . . . . . . . . . . . . . . . F000:0000h–F000:FFFFh 'ULYHV Externally accessible bays . . . . . . . . . . one 3.5-inch bay dedicated to a 3.5-inch diskette drive; three 5.25-inch bays for tape drives, CD-ROM drives, or other 5.25-inch peripherals Internally accessible bays . . . . . . . . . . two 1.6-inch drive bays and two 1-inch drive bays for EIDE or SCSI hard-disk drives installed vertically 3RUWV DQG &RQQHFWRUV Externally accessible: Serial (DTE) . . . . . . . . . . . . . . . . . . two 9-pin connectors; 16550-compatible Parallel . . . . . . . . . . . . . . . . . . . . . . . . . one 25-pin connector (bidirectional) SCSI (secondary channel). . . . . . . . . . . . . . one 68-pin Ultra/Wide SCSI connector Video . . . . . . . . . . . . . . . . . . . . . . . . . . one 15-pin DIN connector (on graphics adapter card) PS/2-style keyboard. . . . . . . . . . . . . . 6-pin mini-DIN connector PS/2-compatible mouse . . . . . . . . . . 6-pin mini-DIN connector NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ45 connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. 1-20 Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG 3RUWV DQG &RQQHFWRUV FRQWLQXHG USB . . . . . . . . . . . . . . . . . . . . . . . . . . . two USB-compliant 4-pin connectors Audio line in . . . . . . . . . . . . . . . . . . . . 1/8-inch miniature audio jack Audio line out . . . . . . . . . . . . . . . . . 1/8-inch miniature audio jack Audio microphone in . . . . . . . . . . . . 1/8-inch miniature audio jack Internally accessible: EIDE drive. . . . . . . . . . . . . . . . . . . . . . two 40-pin connectors on PCI local bus Primary SCSI channel. . . . . . . . . . . . one 68-pin Ultra2/Wide SCSI connector Secondary SCSI channel . . . . . . . . . one 50-pin Narrow SCSI connector Diskette drive . . . . . . . . . . . . . . . . . one 26-pin connector CD-ROM drive audio interface . . . . 4-pin connector Wakeup On LAN . . . . . . . . . . . . . . 3-pin connector Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-pin connector Control panel connectors: Thermal sensor. . . . . . . . . . . . . . 3-pin connector Chassis intrusion . . . . . . . . . . . . 2-pin connector Speaker . . . . . . . . . . . . . . . . . . . . 4-pin connector 9LGHR Video type . . . . . . . . . . . . . . . . . . . . . . 2X AGP or PCI graphics adapter card (see manufacturer’s specifications) .H\ &RPELQDWLRQV <Ctrl><Alt><Del>. . . . . . . . . . . . . . . . . . restarts (reboots) the system <F2> or <Ctrl><Alt><Enter> . . . . . . . starts System Setup program (during POST only while Dell logo screen is displayed) &RQWUROV DQG ,QGLFDWRUV Reset control . . . . . . . . . . . . . . . . . . . . push button Power control. . . . . . . . . . . . . . . . . . . . push button Power indicator/sleep mode indicator . . . . . . . . . . . . . . . . . . . green LED (indicates power) amber LED (indicates sleep mode) Hard-disk drive access indicator . . . . . green LED NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. System Overview 1-21 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG &RQWUROV DQG ,QGLFDWRUV FRQWLQXHG Link integrity indicator (on NIC connector). . . . . . . . . . . . . . . . green LED Network activity indicator (on NIC connector). . . . . . . . . . . . . . . . yellow LED Power indicator (on system board) . . . . . . . . . . . . . . . . green LED Standby power indicator (on system board) . . . . . . . . . . . . . . . . green LED 3RZHU DC power supply: Wattage . . . . . . . . . . . . . . . . . . . . . . . . 330 W Heat dissipation . . . . . . . . . . . . . . . . . 600 BTU/hr (nominal) Voltage . . . . . . . . . . . . . . . . . . . . . . . . . 90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz; Autoranging 90 to 265 V Backup battery . . . . . . . . . . . . . . . . . . . 3-V CR2032 coin cell 3K\VLFDO Height . . . . . . . . . . . . . . . . . . . . . . . . . 45.9 cm (18.1 inches) Width . . . . . . . . . . . . . . . . . . . . . . . . . . 21.6 cm (8.5 inches) Depth . . . . . . . . . . . . . . . . . . . . . . . . . . 43.6 cm (17.6 inches) Weight . . . . . . . . . . . . . . . . . . . . . . . . 16.0 kg (37.0 lb) or more, depending on options installed (QYLURQPHQWDO Temperature: Operating . . . . . . . . . . . . . . . . . . . . . . 10° to 35°C (50° to 95°F)* Storage . . . . . . . . . . . . . . . . . . . . . . . . –40° to 65°C (–40° to 149°F) Relative humidity . . . . . . . . . . . . . . . . . . . 20% to 80% (noncondensing) Maximum vibration: Operating . . . . . . . . . . . . . . . . . . . . . . 0.25 G at 3 to 200 Hz for 30 min Storage . . . . . . . . . . . . . . . . . . . . . . . . 0.5 G at 3 to 200 Hz for 30 min * At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. 1-22 Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG (QYLURQPHQWDO FRQWLQXHG Maximum shock: Operating . . . . . . . . . . . . . . . . . . . . . . . half-sine wave form: 50 G for 2 ms Storage . . . . . . . . . . . . . . . . . . . . . . . . . half-sine wave form: 110 G for 2 ms square wave form: 27 G for 15 ms Altitude: Operating . . . . . . . . . . . . . . . . . . . . . . . –16 to 3048 m (–50 to 10,000 ft)* Storage . . . . . . . . . . . . . . . . . . . . . . . . . –16 to 10,600 m (–50 to 35,000 ft) * At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the User’s Guide. System Overview 1-23 1-24 Dell Precision 610 Mini Tower Systems Service Manual &+$37(5 %DVLF7URXEOHVKRRWLQJ This chapter describes basic troubleshooting procedures that can help you diagnose a computer system problem. These procedures can often reveal the source of a problem or indicate the correct starting point for troubleshooting the system. A brief explanation of how to load and start the Dell Diagnostics is located at the end of the chapter. Dell recommends that you perform the following procedures in the order they are presented in this chapter. ,QLWLDO8VHU&RQWDFW When you first contact a user who has a problem, ask the user to describe the problem and the conditions under which it occurs. A verbal description can often indicate the cause of a problem or indicate the appropriate troubleshooting procedure to use. After the user describes the problem, follow these steps: $VN WKH XVHU WR EDFN XS DQ\ GDWD RQ WKH KDUGGLVN GULYH LI WKH V\VWHP·V FRQGLWLRQ SHUPLWV See the operating system documentation and Appendix D, “Maintaining the System,” in the User’s Guide for information about backing up data. $VN WKH XVHU WR WU\ WR GXSOLFDWH WKH SUREOHP E\ UHSHDWLQJ WKH RSHUDWLRQV KH RU VKH ZDV SHUIRUPLQJ DW WKH WLPH WKH SUREOHP RFFXUUHG Can the user duplicate the problem? Yes. Proceed to step 3. No. Proceed to the next section, “External Visual Inspection.” 2EVHUYH WKH XVHU WR GHWHUPLQH LI KH RU VKH LV PDNLQJ DQ HUURU VXFK DV W\SLQJ DQ LQFRUUHFW NH\ FRPELQDWLRQ RU HQWHULQJ D FRP PDQG LQFRUUHFWO\ Is the problem a result of user error? Yes. Instruct the user in the proper procedure, or direct him or her to the appropriate user documentation for the correct procedure. No. Proceed to the next section, “External Visual Inspection.” Basic Troubleshooting 2-1 ([WHUQDO9LVXDO,QVSHFWLRQ The external visual inspection consists of a quick inspection of the exterior of the computer, the monitor, the keyboard, any peripherals, and cables. While performing the visual inspection, make any necessary corrections. To perform the external visual inspection, follow these steps: 7XUQ RII WKH FRPSXWHU WKH PRQLWRU DQG DOO SHULSKHUDOV 9HULI\ WKDW DOO SRZHU FDEOHV DUH SURSHUO\ FRQQHFWHG WR WKH FRP SXWHU WKH PRQLWRU DQG SHULSKHUDOV DQG WKHLU SRZHU VRXUFHV 9HULI\ WKDW WKH NH\ERDUG DQG PRXVH LQWHUIDFH FDEOHV DUH ILUPO\ DWWDFKHG WR WKH SURSHU FRQQHFWRUV RQ WKH EDFN RI WKH FRPSXWHU For a PS/2-compatible mouse, the keyboard and mouse interface cable connectors are identical except for their labels. If needed, see “System Features” in Chapter 1. For a serial mouse, the mouse interface cable must be firmly attached to one of the serial port connectors, and its captive screws must be secure enough to ensure a firm connection. 9HULI\ WKDW DQ\ GHYLFHV FRQQHFWHG WR WKH VHULDO SRUWV SDUDOOHO SRUW DQG 86% FRQQHFWRUV DUH SURSHUO\ DWWDFKHG Each of the serial, parallel, and USB interface cables must be firmly attached to an appropriate connector on the back of the computer as well as to the interface connector on the device. The captive screws that secure these connectors at each end of the interface cable must be secure enough to ensure a firm connection. 9HULI\ WKDW WKH YLGHR LQWHUIDFH FDEOH LV ILUPO\ DWWDFKHG WR WKH FRQ QHFWRU RQ WKH JUDSKLFV DGDSWHU FDUG DQG WR WKH FRQQHFWRU RQ WKH EDFN RI WKH PRQLWRU For proper monitor connections, see the documentation for the monitor. ,QVSHFW DOO H[WHUQDO PRQLWRU FRQWUROV IRU DQ\ REYLRXV GDPDJH RU LPSURSHU VHWWLQJV For proper settings of the monitor controls, see the documentation for the monitor. ,QVSHFW WKH NH\ERDUG WR HQVXUH WKDW QR NH\V DUH VWLFNLQJ If one or more keys are sticking, it may be necessary to replace the keyboard. 2-2 Dell Precision 610 Mini Tower Systems Service Manual ,QVSHFW WKH H[WHULRU RI WKH FRPSXWHU LQFOXGLQJ DOO FRQWUROV LQGLFD WRUV DQG XVHUDFFHVVLEOH GDWD VWRUDJH GHYLFHV IRU DQ\ VLJQV RI SK\VLFDO GDPDJH Does the inspection reveal any problems? Yes. Proceed to the appropriate procedure in Chapter 4, “Removing and Replacing Parts.” No. Proceed to the next section, “Observing the Boot Routine.” 2EVHUYLQJWKH%RRW5RXWLQH After you have performed an external visual inspection as described in the previous section, you should boot the system and, while the boot routine is running, observe the system for any indications of problems. NOTE: Most of the steps in this procedure require observation of system functions and indications, some of which can occur simultaneously. It may be necessary to reboot the system several times in order to complete all of these steps. To observe problem indications during the boot routine, follow these steps: ,QVHUW WKH 'HOO 'LDJQRVWLFV 'LVNHWWH LQWR GULYH $ 7XUQ RQ DOO SHULSKHUDOV DQG WKH FRPSXWHU ,I WKH FRPSXWHU LV DOUHDG\ RQ SUHVV WKH UHVHW EXWWRQ RU &WUO!$OW!'HO! WR UHERRW WKH V\VWHP &KHFN WKH SRZHU VXSSO\ IDQ Does the fan run normally? Yes. Proceed to step 3. No. Troubleshoot the computer’s power supply. :DWFK WKH 1XP /RFN &DSV /RFN DQG 6FUROO /RFN LQGLFDWRUV RQ WKH XSSHUULJKW FRUQHU RI WKH NH\ERDUG $IWHU DOO WKUHH LQGLFDWRUV IODVK PRPHQWDULO\ WKH 1XP /RFN LQGLFDWRU VKRXOG OLJKW XS DQG UHPDLQ RQ Do these indicators flash on and off within approximately 10 seconds after the boot routine starts? Yes. Proceed to step 4. No. Troubleshoot the system power supply. If the troubleshooting procedure indicates that the system power supply is operational, troubleshoot the memory. Basic Troubleshooting 2-3 'XULQJ WKH ERRW URXWLQH REVHUYH WKH V\VWHP IRU DQ\ RI WKH IROORZLQJ Diskette-drive and hard-disk drive access indicators These indicators light up in response to data being transferred to or from the drives. If either of these indicators fails to light up during the boot routine, troubleshoot the diskette drive or hard-disk drive subsystem, as appropriate. Beep codes A beep code is a series of beeps that indicates an error condition. If the system emits a beep code, see Table 3-1. System error messages These messages can indicate problems or provide status information. If a system error message is displayed, see Table 3-2. 2EVHUYH WKH PRQLWRU VFUHHQ IRU WKH 'LDJQRVWLFV 0HQX Does the Diagnostics Menu appear? Yes. See “Running the Dell Diagnostics” found later in this chapter. No. Proceed to step 6. ,QVHUW DQRWKHU FRS\ RI WKH GLDJQRVWLFV GLVNHWWH LQWR WKH GLVNHWWH GULYH DQG UHERRW WKH V\VWHP Does the Diagnostics Menu appear? Yes. See “Running the Dell Diagnostics” found later in this chapter. No. Proceed to the next section, “Internal Visual Inspection.” 2-4 Dell Precision 610 Mini Tower Systems Service Manual ,QWHUQDO9LVXDO,QVSHFWLRQ &$87,21 %HIRUH \RX SURFHHG ZLWK WKH LQWHUQDO YLVXDO LQVSHFWLRQ GHVFULEHG LQ WKLV VHFWLRQ HQVXUH WKDW WKH XVHU KDV VDYHG DOO RSHQ ILOHV DQG H[LWHG DOO RSHQ DSSOLFDWLRQ SURJUDPV LI SRVVLEOH A simple visual inspection of a computer’s interior hardware can often lead to the source of a problem, such as a loose expansion card, cable connector, or mounting screw. When you perform the visual inspection, refer to “System Features” in Chapter 1 to locate components in the inspection procedure. To perform the internal visual inspection, perform the following steps in the sequence indicated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asic Troubleshooting 2-5 9HULI\ WKDW DOO FKLSV ',00V DQG H[SDQVLRQ FDUGV DUH IXOO\ VHDWHG LQ WKHLU VRFNHWV RU FRQQHFWRUV :$51,1* 7KH 6ORW 6(& FDUWULGJHKHDW VLQN DVVHPEO\ FDQ JHW H[WUHPHO\ KRW %H VXUH WKH WKDW DVVHPEO\ KDV KDG VXIILFLHQW WLPH WR FRRO EHIRUH \RX WRXFK LW To ensure that the chips are fully seated in their sockets, press firmly on the top of each chip. To reseat the microprocessor, remove and reinstall it as described in “Microprocessor Slot 2 SEC Cartridge/Heat Sink Assembly” in Chapter 4. To reseat a DIMM, remove it from its socket and reinstall it as described in “DIMMs” in Chapter 4. If you need to reseat an expansion card, use a 1/4-inch nut driver to remove the screw that secures the card-mounting bracket. Grasp the card by its top corners, and carefully pull it out of its connector. Reinsert the card in its connector, and carefully push it in until it is fully seated. Then reinstall the card-mounting bracket’s retaining screw (see “Expansion Cards” in Chapter 4 for more information). 9HULI\ WKDW DOO MXPSHUV DUH VHW FRUUHFWO\ For information about these jumpers, see “System Board Jumpers” in Chapter 1. &KHFN DOO FDEOH FRQQHFWRUV LQVLGH WKH FRPSXWHU WR YHULI\ WKDW WKH\ DUH ILUPO\ DWWDFKHG WR WKHLU DSSURSULDWH FRQQHFWRUV 5HLQVWDOO WKH FRPSXWHU FRYHU 5HFRQQHFW WKH FRPSXWHU DQG DQ\ DWWDFKHG SHULSKHUDOV WR WKHLU SRZHU VRXUFHV DQG WXUQ WKHP RQ Does the problem appear to be resolved? Yes. No further steps are necessary. No. Proceed to “Eliminating Resource Conflicts,” “Running the Dell Diagnostics,” and “Getting Help” found later in this chapter. (OLPLQDWLQJ5HVRXUFH&RQIOLFWV Devices within or connected to the computer may require dedicated memory spaces, interrupt levels, or DMA channels, all of which must be allocated during installation of the devices. Because devices may be installed at different times, it is possible that the same resource is assigned to two or more devices. Resource conflicts can result in disorderly or erratic system operation or failure of the system to operate at all. If you suspect that resource conflicts might exist, check the system using the Windows NT Diagnostics in the 2-6 Dell Precision 610 Mini Tower Systems Service Manual Administrative Tools folder or the ISA Configuration Utility (ICU), and reassign the resources as necessary. See “Advanced Expansion Subsystem” in Chapter 1 for information on the Device Manager and the ICU. See “Interrupt Request Assignments” in Chapter 1 to help identify possible conflicts. Also review the documentation provided with any installed expansion cards and other devices for additional interrupt information for the specific devices. 5XQQLQJWKH'HOO'LDJQRVWLFV The Dell Diagnostics (included with the system) contains tests that aid in troubleshooting all major components of the computer system. &$87,21 7R SUHYHQW GDPDJH WR WKH RULJLQDO GLDJQRVWLFV GLVNHWWH DOZD\V XVH D EDFNXS FRS\ RI WKH GLDJQRVWLFV GLVNHWWH ZKHQ VHUYLFLQJ D XVHU·V FRPSXWHU 'HOO UHFRPPHQGV WKDW XVHUV PDNH VHYHUDO FRSLHV RI WKLV GLVNHWWH WR HQVXUH WKDW RQH LV DOZD\V DYDLODEOH To start the Dell Diagnostics, turn off the system, insert a diagnostics diskette into drive A, and then turn on the system. Starting the diagnostics causes the Dell logo screen to appear on the monitor screen, followed by a message indicating that the diagnostics is loading. Before the diagnostics loads, a program tests the portion of main memory (RAM) required for loading the diagnostics. If a RAM error is detected, a message appears on the screen telling you which DIMM has failed. If no errors are found in RAM, the diagnostics loads and the Diagnostics Menu appears. This menu lets you choose the following options or exit to the MS-DOS® prompt: Run Quick Tests — Runs selected tests from all test groups to quickly locate a failure or to indicate where further testing is needed to isolate a failure Run All Tests — Runs all tests for a thorough test of the system Run Specific Tests — Tests a particular area or subsystem *HWWLQJ+HOS If none of the troubleshooting procedures in this chapter or the tests in the Dell Diagnostics reveals the source of the problem or leads to the proper troubleshooting steps for determining the source of the problem, call Dell for technical assistance. For instructions, see the chapter titled “Getting Help” in the Diagnostics and Troubleshooting Guide. Basic Troubleshooting 2-7 2-8 Dell Precision 610 Mini Tower Systems Service Manual &+$37(5 %HHS&RGHVDQG(UURU0HVVDJHV This chapter describes beep codes and system error messages that can occur during system start-up or, in the case of some failures, during normal system operation. The tables in this chapter list faults that can cause a beep code or system error message to occur and the probable causes of the fault in each case. If a faulty system does not emit beep codes or display system error messages to indicate a failure, you should run the appropriate tests in the Dell Diagnostics to help isolate the source of the problem. See “Running the Dell Diagnostics” in Chapter 2. 3267%HHS&RGHV If the monitor cannot display error messages during the POST, the system may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly. Table 3-1 lists the beep codes that may be generated during the POST. Most beep codes indicate an error that may prevent the system from completing the boot routine until the indicated condition is corrected. If the table does not lead to the source of the problem, run the appropriate tests in the Dell Diagnostics to assist in troubleshooting the problem. Beep Codes and Error Messages 3-1 7DEOH 3267 %HHS &RGHV 3-2 %HHS &RGH (UURU 3UREDEOH &DXVHV 1-1-3 NVRAM write/read failure Defective system board 1-1-4 BIOS checksum failure Faulty BIOS or defective system board 1-2-1 Programmable intervaltimer failure Defective system board 1-2-2 DMA initialization failure 1-2-3 DMA page register write/ read failure 1-3-1 Main-memory refresh verification failure Faulty or improperly seated DIMMs or defective system board 1-3-2 No 100-MHz DIMM installed No 100-MHz DIMM installed or faulty or improperly seated DIMM 1-3-3 Chip or data line failure in the first 64 KB of main memory Faulty or improperly seated DIMMs 1-3-4 Odd/even logic failure in the first 64 KB of main memory 1-4-1 Address line failure in the first 64 KB of main memory 1-4-2 Parity failure in the first 64 KB of main memory 2-1-1 through 2-4-4 Bit failure in the first 64 KB of main memory 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-4 Keyboard-controller test failure Dell Precision 610 Mini Tower Systems Service Manual Defective system board Faulty keyboard controller (defective system board) 7DEOH 3267 %HHS &RGHV FRQWLQXHG %HHS &RGH (UURU 3UREDEOH &DXVHV 3-3-4 Screen initialization failure 3-4-1 Screen-retrace test failure Faulty video subsystem (defective graphics adapter card) 3-4-2 Search for video ROM failure 4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh Faulty or improperly seated DIMMs 4-3-3 Timer-chip counter 2 failure Defective system board 4-3-4 Time-of-day clock stopped Bad battery or defective system board 4-4-1 Serial/parallel port test failure Faulty I/O chip (defective system board) Defective system board Beep Codes and Error Messages 3-3 6\VWHP(UURU0HVVDJHV Table 3-2 lists (in alphabetical order) system error messages that can appear on the monitor screen. These messages can help you find the source of a problem. )DWDO6\VWHP(UURU0HVVDJHV Some error messages indicate fatal errors. When a fatal error occurs, the system usually cannot be rebooted until an appropriate hardware change has been made. The following messages indicate that a fatal error has occurred. Their definitions and probable causes are listed in Table 3-2. Alert! Primary processor is out of rev. System halted Alert! Secondary processor is out of rev. System halted Bad error-correction code (ECC) on disk read Controller has failed Data error ECC memory error Gate A20 failure Hard disk controller failure Hard disk drive read failure Hard disk failure Keyboard clock line failure Keyboard controller failure Keyboard data line failure Keyboard stuck key failure No timer tick interrupt Shutdown failure Timer chip counter 2 failed 3-4 Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 6\VWHP (UURU 0HVVDJHV 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV Address mark not found BIOS found faulty disk sector or could not find particular disk sector. Attachment failed to respond Diskette drive or harddisk drive controller cannot send data to associated drive. Faulty diskette/tape drive subsystem or hard-disk drive subsystem (defective system board), faulty interface cable or connector. Alert! Cover was previously removed. Cover was previously removed. Cover was previously removed. Alert! Hard disk drive thermal probe failure detected. Hard-disk drive thermal probe has failed. No hard-disk drive thermal probe installed, defective thermal probe, or thermal cable not connected to the control panel. Alert! One or more of the Memory DIMMs are out of rev. System detected that one or more of the DIMMs are not the correct revision. DIMMs do not meet Intel’s SPD 1.2 specification or 66-MHz DIMMs are installed. Alert! Previous fan failure. System fan failed during the previous operating session. No fan installed, defective fan, or fan cable not connected. Alert! Previous hard-disk drive thermal failure. The hard-disk drive(s) exceeded its recommended operating temperature during the previous operating session. Operating environment is too hot (above 35°C). The system vents may be blocked, causing the system to overheat. Alert! Previous processor thermal failure. The microprocessor exceeded its recommended operating temperature during the previous operating session. Operating environment is too hot (above 35°C). The system vents may be blocked, causing the system to overheat. Alert! Previous voltage failure. System voltage exceeded or fell below an acceptable threshold. Defective power supply. Beep Codes and Error Messages 3-5 7DEOH 6\VWHP (UURU 0HVVDJHV 3-6 FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV Alert! Primary processor is out of rev. System detected that the primary processor is not the correct revision. If the system contains more than 512 MB of RAM, this message will be followed by a System Halted message. Processor is a type not supported by Dell. Alert! Processor thermal probe failure detected. Processor or system board has failed. Faulty processor or defective system board. Alert! Secondary processor is out of rev. System detected that the secondary processor is not the correct revision. If the system contains more than 512 MB of RAM, this message will be followed by a System Halted message. Processor is a type not supported by Dell. Alert! Singlebit memory error previously detected in XXXXh. Single-bit ECC error was detected during the previous operating session. Faulty or improperly seated DIMMs or defective system board. Alert! System fan was not detected. System fan was not detected. No fan installed, defective fan, or fan cable not connected. Alert! Unbuffered and registered SDRAM DIMMs cannot be mixed. Mixing of unbuffered and registered SDRAM DIMMs is not supported. Two different types (unbuffered and registered) of SDRAM DIMMs have been installed together and may not be compatible. Alert! Uncorrectable memory error previously detected in XXXXh. Multibit ECC error was detected during the previous operating session. Faulty or improperly seated DIMMs or defective system board. Auxiliary Device failure. Verify that mouse and keyboard are securely attached to connectors. System detected a mouse failure. Faulty mouse, or faulty mouse controller or keyboard is attached to the mouse connector. Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV Bad command or file name Command entered does not exist, is faulty, or is not in pathname specified. Faulty command and syntax, or incorrect filename. Bad errorcorrection code (ECC) on disk read Diskette drive or harddisk drive controller detected an uncorrectable read error. Faulty diskette/tape drive subsystem or hard-disk drive subsystem (defective system board). Boot: Couldn’t find NTLDR A nonbootable diskette formatted with Windows NT was detected in the diskette drive. A nonbootable diskette is preventing the system from booting. Remove the diskette to boot the system from the harddisk drive or from a bootable diskette. Controller has failed Hard-disk drive or associated controller is defective. Faulty hard-disk drive subsystem or defective system board. Data error System received unrecoverable data-read error from diskette or hard-disk drive. Faulty diskette, diskette drive, or hard-disk drive. Decreasing available memory Read/write failure during POST prevents system from using available memory. One or more DIMMs are faulty or improperly seated. Diskette drive 0 seek failure Diskette/tape drive controller could not locate specific sector or track. Faulty or improperly inserted diskette, incorrect settings in System Setup program, loose diskette/tape drive interface cable, or loose power cable. Diskette read failure Failure occurred while system attempted to read diskette. Faulty diskette, faulty or improperly connected diskette/tape drive interface cable, or loose power cable. Diskette subsystem reset failed System could not successfully issue reset command to diskette controller. Faulty diskette/tape drive controller (defective system board). Diskette write protected Diskette write-protect feature was activated. Diskette is writeprotected. Diskette drive 1 seek failure Beep Codes and Error Messages 3-7 7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV Drive not ready Diskette is missing from or is improperly inserted in diskette drive. Missing, defective, unformatted, or improperly inserted diskette. ECC memory error Uncorrectable multibit ECC memory error is detected. Faulty or improperly seated DIMMs or defective system board. Gate A20 failure Gate A20 of the keyboard controller malfunctioned. Faulty keyboard controller (defective system board). General failure Operating system cannot execute command. Corrupted or improperly installed operating system. Hard disk controller failure Hard-disk drive failed to initialize. Incorrect configuration settings in System Setup program, improperly connected hard-disk drive cable, faulty hard-disk controller subsystem (defective system board), or loose power cable. Invalid configuration information please run SETUP program System Setup program contains incorrect system configuration settings. Incorrect configuration settings in System Setup program or faulty battery. Keyboard clock line failure System cannot communicate with keyboard. Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board). Keyboard/mouse controller failed. Defective keyboard/ mouse controller (defective system board). Hard disk drive read failure Hard disk failure Keyboard failure Keyboard data line failure Keyboard stuck key failure Keyboard controller failure 3-8 Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV Memory address line failure at address, read value expecting value During memory test, value read at address was incorrect. Faulty or improperly seated DIMMs or defective system board. Memory allocation error Software in use conflicts with operating system, application program, or utility. Faulty application program or utility. Memory tests terminated by keystroke Memory test did not complete. POST memory test terminated by user pressing <Spacebar>. Network card is not present in the system System does not detect NIC. Incorrect NIC drivers installed. No boot device available System does not recognize diskette drive or hard-disk drive from which it is trying to boot. Faulty diskette, diskette/ tape drive subsystem, hard-disk drive, hard-disk drive subsystem, or no boot disk in drive A. Memory data line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Beep Codes and Error Messages 3-9 7DEOH 6\VWHP (UURU 0HVVDJHV 3-10 FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV No boot sector on hard-disk drive Incorrect configuration settings in System Setup program, or corrupted operating system. Incorrect configuration settings in System Setup program, or no operating system on hard-disk drive. No timer tick interrupt Timer on system board is malfunctioning. Defective system board. Non-system disk or disk error Diskette in drive A or hard-disk drive does not have bootable operating system installed on it. Faulty diskette, diskette/ tape drive subsystem, or hard-disk drive subsystem (defective system board). Not a boot diskette No operating system on diskette. No operating system on diskette. Plug and Play Configuration Error System encountered problem in trying to configure one or more expansion cards. System resource conflict. Read fault MS-DOS cannot read from diskette or harddisk drive. Faulty diskette, diskette/ tape drive subsystem, or hard-disk drive subsystem (defective system board). Requested sector not found System could not find particular sector on disk, or requested sector is defective. Reset failed Disk reset operation failed. Improperly connected diskette/tape drive, harddisk drive interface cable, or power cable. Sector not found MS-DOS is unable to locate sector on diskette or hard-disk drive. Defective sectors on diskette or hard-disk drive. Seek error MS-DOS is unable to locate specific track on diskette or hard-disk drive. Defective diskette or hard-disk drive. Seek operation failed System could not find particular address mark on disk. Faulty diskette or harddisk drive. Shutdown failure System board chip is faulty. Defective system board. Dell Precision 610 Mini Tower Systems Service Manual 7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV System halted System locked up because the processor is not the correct revision. System processor is not a type supported by Dell and more than 512 MB of RAM is installed. Time-of-day clock stopped System battery is low. Defective battery or faulty chip (defective system board). Time-of-day not set Time or Date settings in System Setup program are incorrect, or the system battery does not work. Incorrect Time or Date settings, or defective system battery. Timer chip counter 2 failed Timer circuit on system board is malfunctioning. Defective system board. WARNING: Dell’s Disk Monitoring System has detected that drive [0/1] on the [0/1] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard-disk drive by calling your support desk or Dell Computer Corporation. POST queried EIDE drive for status. Drive detected possible error conditions. Unreliable or defective drive. Write fault MS-DOS cannot write to diskette or hard-disk drive. Faulty diskette or harddisk drive. Write fault on selected drive Beep Codes and Error Messages 3-11 3-12 Dell Precision 610 Mini Tower Systems Service Manual &+$37(5 5HPRYLQJDQG5HSODFLQJ3DUWV This chapter provides procedures for removing the components, assemblies, and subassemblies in the Dell Precision 610 mini tower systems. Unless otherwise noted, each procedure assumes the following: You have performed the steps in “Precautionary Measures” found later in this chapter. You have removed the computer cover. You can replace or reinstall a part by performing the removal procedure in reverse order unless additional information is provided. 5HFRPPHQGHG7RROV Most of the procedures in this chapter require the use of one or more of the following tools: Small flat-blade screwdriver Wide flat-blade screwdriver #1 and #2 Phillips-head screwdrivers 1/4-inch nutdriver Tweezers or long-nose pliers Also, use a wrist grounding strap as explained in the next section, “Precautionary Measures.” Removing and Replacing Parts 4-1 3UHFDXWLRQDU\0HDVXUHV Before you perform any of the procedures in this chapter, take a few moments to read the following warning for your personal safety and to prevent damage to the system from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hile you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. Also avoid touching components or contacts on a card and avoid touching pins on a chip. 9HULI\ WKDW WKH VWDQGE\ /(' LV QRW RQ ,I LW LV RQ \RX PD\ QHHG WR ZDLW WR VHFRQGV IRU LW WR JR RXW VHH )LJXUH 4-2 Dell Precision 610 Mini Tower Systems Service Manual &RPSXWHU&RYHU release button )LJXUH &RPSXWHU &RYHU 5HPRYDO To remove the computer cover, follow these steps: 5HPRYH WKH SDGORFN IURP WKH SDGORFN ULQJ RQ WKH EDFN SDQHO RI WKH FRPSXWHU LI RQH LV LQVWDOOHG VHH )LJXUH )DFLQJ WKH OHIW VLGH RI WKH FRPSXWHU SUHVV WKH UHOHDVH EXWWRQ DW WKH ERWWRPOHIW FRUQHU RI WKH IURQW EH]HO VHH )LJXUH /LIW WKH ERWWRP RI WKH FRYHU DOORZLQJ LW WR SLYRW XS WRZDUG \RX 'LVHQJDJH WKH WDEV WKDW VHFXUH WKH FRYHU WR WKH WRS RI WKH FKDVVLV DQG OLIW WKH FRYHU DZD\ Removing and Replacing Parts 4-3 Before you reinstall the cover, fold all cables out of the way so that they do not interfere with the cover or with the proper airflow inside the computer. When you boot the system, you will need to reset the chassis intrusion detector by entering the System Setup program and changing the Chassis Intrusion setting to Not Detected. See Appendix A for information on the System Setup program. If you need further information, see Chapter 3, “Using the System Setup Program,” in the User’s Guide. NOTES: After removing and replacing the cover, the chassis intrusion detector will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. If a setup password has been assigned by someone else, contact the network administrator for information on resetting the chassis intrusion detector. 4-4 Dell Precision 610 Mini Tower Systems Service Manual )URQW%H]HO tab release retaining hooks (2) padlock ring )LJXUH )URQW %H]HO 5HPRYDO To remove the front bezel, follow these steps: 3UHVV WKH WDE UHOHDVH PDUNHG ZLWK WKH LFRQ VHH )LJXUH :KLOH VWLOO SUHVVLQJ WKH WDE UHOHDVH WLOW WKH EH]HO DZD\ IURP WKH FKDVVLV 'LVHQJDJH WKH WZR UHWDLQLQJ KRRNV DW WKH ERWWRP RI WKH EH]HO DQG SXOO WKH EH]HO DZD\ IURP WKH FKDVVLV Removing and Replacing Parts 4-5 3RZHUDQG5HVHW%XWWRQV front bezel power button reset button )LJXUH 3RZHU DQG 5HVHW %XWWRQ 5HPRYDO To remove the power and reset buttons, follow these steps: /D\ WKH IURQW EH]HO VHH )LJXUH RQ D IODW ZRUN VXUIDFH ZLWK WKH EDFN RI WKH EH]HO IDFLQJ XS 7R UHPRYH WKH SRZHU EXWWRQ RU WKH UHVHW EXWWRQ XVH D VPDOO VFUHZGULYHU DQG SXVK LQ WKH WZR RU WKUHH SODVWLF FOLSV WKDW KROG WKH EXWWRQ WR WKH EH]HO When these clips are released, the button comes free from the bezel. 4-6 Dell Precision 610 Mini Tower Systems Service Manual )URQW3DQHO,QVHUWV front of bezel posts (2) 5.25-inch front-panel insert ring-tabs (2) )LJXUH ,QFK )URQW3DQHO ,QVHUW 5HPRYDO To remove a 5.25-inch front-panel insert, follow these steps: +ROG WKH EH]HO VHH )LJXUH ZLWK WKH IURQW IDFLQJ \RX )URP WKH IURQW RI WKH EH]HO XVH \RXU WKXPEV WR SUHVV LQZDUG RQ WKH LQVHUW XQWLO LW VQDSV IUHH RI WKH EH]HO To replace a 5.25-inch front-panel insert, position the two ring-tabs over the posts on the inside of the bay opening, and then press the ring-tabs over the posts. Removing and Replacing Parts 4-7 &DUG*XLGH chassis control panel cable card guide tabs (3) )LJXUH &DUG *XLGH 5HPRYDO To remove the card guide, follow these steps: 3UHVV LQ ZLWK \RXU WKXPE RQ WKH RXWHU VLGH RI WKH FDUG JXLGH VHH )LJXUH 7KLV ZLOO UHOHDVH WKH RXWHU WDE IURP WKH FKDVVLV 3XOO WKH UHOHDVHG VLGH RI WKH FDUG JXLGH DZD\ IURP WKH FKDVVLV 7KH RXWHU VLGH RI WKH FDUG JXLGH ZLOO VZLQJ DZD\ IURP WKH FKDVVLV 6OLGH WKH FRQWURO SDQHO FDEOH XS RXW RI WKH VORW LQ WKH FDUG JXLGH :LWK WKH RXWHU VLGH RI WKH FDUG JXLGH DZD\ IURP WKH FKDVVLV \RX FDQ WKHQ SXOO WKH FDUG JXLGH EDFN DQG RXW RI WKH FKDVVLV ZKLFK UHOHDVHV WKH LQQHU WZR WDEV NOTE: Some older PCI and other types of cards may be so long that you cannot remove the card guide until you first remove the cards. Most newer cards are not long enough to interfere with card guide removal. 4-8 Dell Precision 610 Mini Tower Systems Service Manual &RQWURO3DQHO control panel thermal sensor cable connector control panel cable mounting screw speaker cable connector chassis intrusion switch cable connector )LJXUH &RQWURO 3DQHO 5HPRYDO To remove the control panel, follow these steps: 'LVFRQQHFW WKH FRQWURO SDQHO FDEOH IURP WKH 3$1(/ FRQQHFWRU RQ WKH V\VWHP ERDUG VHH )LJXUH IRU WKH ORFDWLRQ RI WKH 3$1(/ FRQQHFWRU 5HPRYH WKH FDUG JXLGH %H VXUH WR UHPRYH WKH FRQWURO SDQHO FDEOH IURP WKH VORW RQ WKH LQQHU VLGH RI WKH FDUG JXLGH VHH )LJXUH Note the routing of the control panel cable as you remove it from the chassis. It is important to route the cable properly when you replace it to prevent it from being pinched or crimped. 'LVFRQQHFW WKH VSHDNHU FDEOH FRQQHFWRU WKH FKDVVLV LQWUXVLRQ VZLWFK FDEOH FRQQHFWRU DQG WKH WKHUPDO VHQVRU FDEOH FRQQHFWRU IURP WKH FRQWURO SDQHO VHH )LJXUH 5HPRYH WKH PRXQWLQJ VFUHZ WKDW VHFXUHV WKH FRQWURO SDQHO WR WKH FKDVVLV 5HPRYH WKH FRQWURO SDQHO FDEOH Open the drive cage door, pull the control panel cable through the opening in the front wall, and carefully remove the cable from the routing tab in the drive cage door. 3XOO RXW RQ WKH FRQWURO SDQHO WR GHWDFK LW IURP WKH FKDVVLV Removing and Replacing Parts 4-9 6SHDNHU speaker speaker connector )LJXUH 6SHDNHU 5HPRYDO To remove the speaker, follow these steps: 5HPRYH WKH FDUG JXLGH VHH )LJXUH 'LVFRQQHFW WKH VSHDNHU FDEOH FRQQHFWRU IURP WKH FRQWURO SDQHO VHH )LJXUH /LIW WKH VSHDNHU RXW RI WKH UHWDLQLQJ VORWV RQ WKH IURQW RI WKH FKDVVLV VHH )LJXUH 4-10 Dell Precision 610 Mini Tower Systems Service Manual 'ULYHV Figure 4-8 shows an example of drive hardware that can be installed in the Dell Precision 610 mini tower system. Refer to this figure when you perform any of the procedures in the following subsections. 3.5-inch diskette drive housing DC power/interface cable DSKT2 connector externally accessible drive bays hard-disk drive bracket EIDE cable primary EIDE connector (IDE1) secondary EIDE connector (IDE2) )LJXUH 'ULYH +DUGZDUH Removing and Replacing Parts 4-11 ([WHUQDOO\$FFHVVLEOH'ULYH$VVHPEOLHV The Dell Precision 610 mini tower system can accommodate up to four externally accessible drive assemblies: the 3.5-inch diskette drive and up to three 5.25-inch drives. ,QFK'LVNHWWH'ULYH$VVHPEO\ retaining-tab release button )LJXUH ,QFK 'LVNHWWH 'ULYH $VVHPEO\ 5HPRYDO To remove the 3.5-inch diskette drive assembly, follow these steps: 'LVFRQQHFW WKH '& SRZHULQWHUIDFH FDEOH IURP WKH V\VWHP ERDUG Note the routing of the DC power/interface cable through the chassis as you remove it from the system board. It is important to route the cable properly when you replace it to prevent it from being pinched or crimped. 3UHVV WKH UHWDLQLQJWDE UHOHDVH EXWWRQ VHH )LJXUH DQG SXOO WKH GULYH DVVHPEO\ IRUZDUG WR UHPRYH LW 4-12 Dell Precision 610 Mini Tower Systems Service Manual 3UHVV GRZQ RQ WKH GULYH UHOHDVH OHYHU VHH )LJXUH +ROGLQJ WKH GULYH UHOHDVH OHYHU GRZQ VOLGH WKH GULYH WR WKH ULJKW SXOOLQJ LW RXW IURP XQGHU WKH KRRN DQG DZD\ IURP WKH UHWDLQLQJ WDEV hook drive release lever diskette drive retaining tabs (2) bracket )LJXUH ,QFK 'LVNHWWH 'ULYH 5HPRYDO When you replace the 3.5-inch diskette drive on the bracket, be sure that the two retaining tabs on the left side of the bracket engage the mounting holes in the side of the 3.5-inch diskette drive. Removing and Replacing Parts 4-13 ,QFK'ULYH$VVHPEO\ bracket tabs (2) )LJXUH ,QFK 'ULYH $VVHPEO\ 5HPRYDO To remove a 5.25-inch drive assembly from one of the drive bays, follow these steps: 'LVFRQQHFW WKH '& SRZHU FDEOH DQG WKH LQWHUIDFH FDEOH WKH IURP WKH EDFN RI WKH GULYH 3UHVV WKH WZR EUDFNHW WDEV RQH RQ HDFK VLGH RI WKH GULYH DQG VOLGH WKH GULYH DVVHPEO\ IRUZDUG WR UHPRYH LW VHH )LJXUH 4-14 Dell Precision 610 Mini Tower Systems Service Manual 7R UHPRYH WKH GULYH IURP WKH EUDFNHW WXUQ WKH GULYHEUDFNHW DVVHPEO\ XSVLGH GRZQ DQG XQVFUHZ WKH IRXU VFUHZV WKDW VHFXUH WKH GULYH WR WKH EUDFNHW VHH )LJXUH bracket bracket tabs (2) screws (4) )LJXUH ,QFK 'ULYH 5HPRYDO When you replace the 5.25-inch drive, align the front of the drive flush with the bracket tabs at the front of the bracket. Insert the four screws, and tighten them in the order stamped on the bottom of the 5.25-inch drive bracket. Removing and Replacing Parts 4-15 ,QWHUQDO'ULYH$VVHPEOLHVLQWKH+DUG'LVN'ULYH %UDFNHW tabs on bracket (2) drive cage door drive cage arms on drive cage door (2) )LJXUH 5HPRYLQJ WKH +DUG'LVN 'ULYH %UDFNHW To remove the hard-disk drive bracket, follow these steps: 2SHQ WKH GULYH FDJH GRRU If any hard-disk drives are already installed in the bracket, disconnect the DC power cable and interface cable from each drive. Grasp the handle of the drive cage door on the front of the chassis, and pull out and down until the arms on the drive cage door (see Figure 4-13) disengage from the tabs on the bracket. This action pulls the bracket out of the drive cage about 1 to 3 inches. 5HPRYH WKH EUDFNHW IURP WKH GULYH FDJH When removing the bracket from the drive cage, you should remove it slowly and cautiously, using two hands to support the weight of the bracket. The bracket can be quite heavy, especially if it is populated with drives. 4-16 Dell Precision 610 Mini Tower Systems Service Manual +DUG'LVN'ULYH bracket screws (4) 1.6-inch drive (front) )LJXUH +DUG'LVN 'ULYH 5HPRYDO To remove a hard-disk drive, follow these steps: 5HPRYH WKH KDUGGLVN GULYH EUDFNHW VHH )LJXUH 5HPRYH WKH IRXU VFUHZV WKDW DWWDFK WKH KDUGGLVN GULYH WR WKH KDUGGLVN GULYH EUDFNHW VHH )LJXUH 6OLGH WKH GULYH RXW RI WKH KDUGGLVN GULYH EUDFNHW If you are replacing more than one hard-disk drive in the bracket, do not fully tighten any of the screws that hold the drives in the bracket until all of the drives have been placed into the bracket. This prevents the bracket from compressing, which could make it difficult to insert additional drives. When you replace the hard-disk drive bracket, be sure that it is pushed fully into the system and snapped into position before you close the drive cage door (See Figure 4-13). When you are ready to replace the front bezel, be sure to fold the drive cage door handle down to avoid interference with the front bezel. Removing and Replacing Parts 4-17 6\VWHP3RZHU6XSSO\ power supply DC power cables slot power-supply detent link securing tab )LJXUH 6\VWHP 3RZHU6XSSO\ 5HPRYDO To remove the system power supply, follow these steps: 'LVFRQQHFW WKH $& SRZHU FDEOH IURP WKH EDFN RI WKH SRZHU VXSSO\ )UHH WKH V\VWHP SRZHU VXSSO\ IURP WKH VHFXULQJ WDE ODEHOHG ´5(/($6( ³!µ DQG URWDWH LW XSZDUG XQWLO LW ORFNV VHH )LJXUH Press the securing tab to release the power supply. 'LVFRQQHFW WKH '& SRZHU FDEOHV IURP WKH V\VWHP ERDUG DQG WKH GULYHV Note the routing of the DC power cables underneath the tabs in the chassis as you remove them from the system board and drives. It is important to route these cables properly when you replace them to prevent them from being pinched or crimped. )DFLQJ WKH OHIW VLGH RI WKH FRPSXWHU PRYH WKH IURQW HQG RI WKH V\V WHP SRZHU VXSSO\ WRZDUG \RX DQG OLIW LW WR GLVHQJDJH WKH SRZHU VXSSO\ IURP WKH VORW LQ WKH FKDVVLV /LIW WKH V\VWHP SRZHU VXSSO\ IURP WKH FRPSXWHU When you reinstall the power supply, place the power-supply detent link over the pin on the power supply as you position the power supply in the chassis opening. 4-18 Dell Precision 610 Mini Tower Systems Service Manual 0LFURSURFHVVRU)DQ microprocessor fan connector fan power cable microprocessor fan plastic lock latching tabs (4) )LJXUH 0LFURSURFHVVRU )DQ 5HPRYDO To remove the microprocessor fan, follow these steps: 5RWDWH WKH SRZHU VXSSO\ XS XQWLO LW ORFNV VHH )LJXUH 'LVFRQQHFW WKH IDQ SRZHU FDEOH IURP WKH PLFURSURFHVVRU IDQ FRQ QHFWRU VHH )LJXUH *HQWO\ SXOO WKH SODVWLF ORFN DQG SXVK GRZQ RQ WKH IDQ WR GLVHQ JDJH WKH IRXU ODWFKLQJ WDEV KROGLQJ WKH IDQ WR WKH EDFN RI WKH FKDVVLV 3XOO WKH IDQ IRUZDUG WR UHPRYH LW Removing and Replacing Parts 4-19 6\VWHP%RDUG&RPSRQHQWV The subsections that follow contain procedures for removing system board components, which are shown in Figure 4-17. CD-ROM drive audio interface connector (CD-IN) main power input connector (POWER1) SPREAD jumper parallel/SCSI port connectors (PARALLEL/SCSI) (stacked) diskette-drive interface connector (DISK2) battery socket (BATTERY) serial port connectors (SERIAL 1/2) (stacked) secondary diskette-drive interface connector (DISKETTE) (pin-1 corner) processor fan connector (FAN) secondary SCSI connector (SCSI_NARROW) mouse/keyboard connectors (MOUSE/KYBD) (stacked) DIMM sockets (DIMM_A-DIMM_D) microphone jack (MIC-IN) primary SCSI connector front of (SCSI_ULTRA2) computer primary EIDE interface connector (IDE1) (pin-1 corner) line-out jack (LINE-OUT) line-in jack (LINE-IN) USB connectors (USB) NIC connector (ENET) control panel connector (PANEL) primary Slot 2 SEC cartridge connector (SLOT2_PRI) secondary EIDE interface connector (IDE2) (pin-1 corner) secondary Slot 2 SEC cartridge connector (SLOT2_SEC) modem connector (MODEM_IN) AGP expansion-card connector (AGP) configuration jumpers CPU mismatch LED PCI expansion-card connectors (PCI1-PCI5) ISA expansion-card connector (ISA1) RAID connector (RAID) power LED standby LED hard-disk drive access indicator Wakeup On LAN card connector (LAN) connector (AUX LED) )LJXUH 6\VWHP %RDUG &RPSRQHQWV 4-20 Dell Precision 610 Mini Tower Systems Service Manual ([SDQVLRQ&DUGV There are seven expansion-card connectors on the system board (see Figure 4-18). Expansion-card connectors PCI1 through PCI5 support 32-bit PCI expansion cards; expansion-card connector AGP supports a 32-bit AGP expansion card; and expansion-card connector ISA1 can accommodate an 8- or 16-bit ISA expansion card. NOTES: Connector ISA1 shares expansion-card slot space with connector PCI5. Therefore, only one card of either type can be installed in this slot. PCI4 has a connector extension to support a PCI RAID controller (see Figure 4-17 for the location of the PCI connectors). mounting bracket expansion-card connectors (7) screw card-edge connector expansion card )LJXUH 5HPRYLQJ DQ ([SDQVLRQ &DUG Follow this general procedure to remove an expansion card: ,I QHFHVVDU\ GLVFRQQHFW DQ\ FDEOHV FRQQHFWHG WR WKH FDUG 8QVFUHZ WKH PRXQWLQJ EUDFNHW VHH )LJXUH RI WKH FDUG \RX ZDQW WR UHPRYH *UDVS WKH FDUG E\ LWV RXWVLGH FRUQHUV DQG HDVH LW RXW RI LWV FRQQHFWRU Removing and Replacing Parts 4-21 ,I \RX DUH UHPRYLQJ WKH FDUG SHUPDQHQWO\ LQVWDOO D PHWDO ILOOHU EUDFNHW RYHU WKH HPSW\ FDUGVORW RSHQLQJ NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of your computer. 5HSODFH WKH FRPSXWHU FRYHU DQG UHFRQQHFW \RXU FRPSXWHU DQG SHULSKHUDOV WR WKHLU SRZHU VRXUFHV DQG WXUQ WKHP RQ NOTE: After you remove and replace the cover, the chassis intrusion detector will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 7R UHVHW WKH FKDVVLV LQWUXVLRQ GHWHFWRU HQWHU WKH 6\VWHP 6HWXS SURJUDP DQG UHVHW &KDVVLV ,QWUXVLRQ WR 1RW 'HWHFWHG See Chapter 3, “Using the System Setup Program,” in the User’s Guide for instructions. NOTE: If a setup password has been assigned by someone else, contact that person for information on resetting the chassis intrusion detector. 4-22 Dell Precision 610 Mini Tower Systems Service Manual ',00V DIMM securing clips (2) )LJXUH ',00 5HPRYDO To remove a DIMM, follow these steps: 8QODWFK DQG URWDWH WKH SRZHU VXSSO\ XS XQWLO LW ORFNV VHH )LJXUH 3XVK RXWZDUG RQ WKH ',00 VRFNHW VHFXULQJ FOLSV VHH )LJXUH XQWLO WKH ',00 LV UHOHDVHG IURP LWV VRFNHW /LIW WKH ',00 DZD\ IURP WKH VRFNHW DIMM 2. securing clips (2) 1. )LJXUH ',00 ,QVWDOODWLRQ To replace a DIMM, press the DIMM fully into the socket (see step 1 of Figure 4-20) while closing the securing clips to lock the DIMM into the socket (see step 2 of Figure 4-20). Removing and Replacing Parts 4-23 0LFURSURFHVVRU6ORW6(&&DUWULGJH+HDW6LQN $VVHPEO\ thumbscrews (4) top bracket holes (4) top bracket heat sink Slot 2 SEC cartridge guide bracket assembly )LJXUH 0LFURSURFHVVRU 6ORW 6(& &DUWULGJH+HDW 6LQN 5HPRYDO To remove a microprocessor Slot 2 SEC cartridge/heat sink assembly, follow these steps: :$51,1* 7KH PLFURSURFHVVRU 6ORW 6(& FDUWULGJHKHDW VLQN DVVHP EO\ FDQ JHW H[WUHPHO\ KRW %H VXUH WKDW WKH DVVHPEO\ KDV KDG VXIILFLHQW WLPH WR FRRO EHIRUH \RX WRXFK LW 8QVFUHZ DQG UHPRYH WKH IRXU ODUJH WKXPEVFUHZV DQG WRS EUDFNHW WKDW VHFXUH WKH KHDW VLQN WR WKH V\VWHP ERDUG *UDVS WKH 6ORW 6(& FDUWULGJH DVVHPEO\ ILUPO\ DQG SXOO LW DZD\ IURP WKH JXLGH EUDFNHW DVVHPEO\ VHH )LJXUH You must use up to 15 pounds of force to disengage the Slot 2 SEC cartridge from its connector. 4-24 Dell Precision 610 Mini Tower Systems Service Manual To install a Slot 2 SEC cartridge/heat sink assembly, press the cartridge firmly into its connector until it is firmly seated. You must use up to 25 pounds of force to fully seat the cartridge in its connector. Place the top bracket on top of the cartridge. Install the four large thumbscrews through the top bracket holes and through the holes in the guide bracket assembly to secure the heat sink to the system board. NOTE: Both processor slots must be populated with either a Pentium II Xeon processor or a Dell terminator card. If a slot is not occupied, or if a non-Dell terminator card is installed, the system will not power on. If necessary, change the processor speed jumper setting (see Figure 4-17 to locate system board jumpers). The processor speed jumper should be set for the installed processor’s rated internal speed. For example, for a 400-MHz Intel Pentium II Xeon processor, a jumper plug should be installed on the pins labeled “400MHZ.” (See Chapter 1, “System Board Jumpers,” for more information on the jumpers.) The processor speed jumper setting must not exceed the slowest internal speed of either processor. Removing and Replacing Parts 4-25 7HUPLQDWRU&DUG thumbscrews (4) top bracket terminator card SLOT 2_SEC connector )LJXUH 7HUPLQDWRU &DUG 5HPRYDO If you are adding a second Pentium II Xeon processor to a single-Pentium II Xeon processor system, remove the terminator card from the secondary Slot 2 SEC cartridge connector (labeled “SLOT2_SEC”). 8QVFUHZ DQG UHPRYH WKH IRXU ODUJH WKXPEVFUHZV DQG WRS EUDFNHW WKDW VHFXUH WKH KHDW VLQN DQG WKH 'HOO WHUPLQDWRU FDUG WR WKH V\V WHP ERDUG 3XOO WKH WHUPLQDWRU FDUG VWUDLJKW RXW WR UHPRYH LW IURP WKH FRQQHFWRU NOTE: Be sure that the power requirements for both processors match. Otherwise, the CPU mismatch LED will light up and the system will not power on. 4-26 Dell Precision 610 Mini Tower Systems Service Manual 6\VWHP%DWWHU\ battery BATTERY socket )LJXUH 6\VWHP %DWWHU\ 5HPRYDO :$51,1* 7KHUH LV D GDQJHU RI WKH QHZ EDWWHU\ H[SORGLQJ LI LW LV LQFRUUHFWO\ LQVWDOOHG 5HSODFH WKH EDWWHU\ RQO\ ZLWK WKH VDPH RU HTXLYDOHQW W\SH UHFRPPHQGHG E\ WKH PDQXIDFWXUHU 'LVFDUG XVHG EDWWHULHV DFFRUGLQJ WR WKH PDQXIDFWXUHU·V LQVWUXFWLRQV To remove the system battery, follow these steps: ,I SRVVLEOH HQWHU WKH 6\VWHP 6HWXS SURJUDP DQG SULQW WKH 6\VWHP 6HWXS VFUHHQV 5RWDWH WKH SRZHU VXSSO\ XS XQWLO LW ORFNV VHH )LJXUH 5HPRYH WKH V\VWHP EDWWHU\ VHH )LJXUH Carefully pry the system battery out of its socket with your fingers or with a blunt, nonconducting object, such as a plastic screwdriver. When you replace the system battery, orient the new battery with the “+” facing up. Insert the battery into its socket and snap it into place. Removing and Replacing Parts 4-27 6\VWHP%RDUG screw slots (7) system board tabs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f you are replacing a system board, remove the DIMMs, the primary microprocessor SEC cartridge/heat sink assembly, and the terminator card or secondary microprocessor assembly, and install them on the replacement board. When you reinstall the system board, before you slide the system board back to lock it in position, push down near each slot to engage the grounding clip onto its corresponding tab. Push evenly on both sides of the system board as you slide it into position (do not twist the system board). 4-28 Dell Precision 610 Mini Tower Systems Service Manual $33(1',;$ 6\VWHP6HWXS3URJUDP This appendix describes the System Setup program for the Dell Precision 610, which is used to change the system configuration information stored in NVRAM on the system board. To enter the System Setup program, follow these steps: 7XUQ RQ RU UHERRW WKH V\VWHP 3UHVV )! ZKHQ WKH SURPSW DSSHDUV LQ WKH XSSHUULJKW FRUQHU RI WKH 'HOO ORJR VFUHHQ If you wait too long and the operating system begins to load into memory, let the system complete the load operation; then shut down the system and try again. NOTE: To ensure an orderly system shutdown, consult the documentation that accompanied the operating system. System Setup Program A-1 6\VWHP6HWXS6FUHHQ configuration options system data title box Dell Computer Corporation (www.dell.com)-Precision WorkStation 610 MT Intel(R) Pentium(R) II Xeon(TM) Processor: 400 MHz BIOS Version: A00 Service Tag: A1234 Level 2 Cache: 1 MB Integrated System Time ....................................... 10:11:12 System Date ....................................... Thu May 28, 1998 Diskette Drive A: ................................. 3.5 inch, 1.44 MB Diskette Drive B: ................................. Not Installed Primary Drive 0 Primary Drive 1 Secondary Drive Secondary Drive ................................... ................................... 0 ................................. 1 ................................. Hard Drive Off CD-ROM Reader Off Hard-Disk Drive Sequence .......................... <ENTER> Boot Sequence ..................................... <ENTER> System Memory ..................................... Reserved Memory ................................... CPU Speed ......................................... CPU ID(s) ......................................... 64 MB ECC SDRAM None Reserved 400 MHz 652,652 Integrated Devices ................................ <ENTER> System Security ................................... <ENTER> Keyboard NumLock .................................. On Report Keyboard Errors ............................ Report Auto Power On ..................................... Wakeup On LAN ..................................... Power Management .................................. ACPI .............................................. Thermal Power-off ................................. Disabled Off Disabled Off Enabled Asset Tag ......................................... ASSET TAG to select SPACE,+,- to change key functions )LJXUH $ 6\VWHP 6HWXS 6FUHHQ A-2 Dell Precision 610 Mini Tower Systems Service Manual ESC to exit F1=Help 7DEOH $ 6\VWHP 6HWXS 2SWLRQV 2SWLRQ )XQFWLRQ Time Resets time on computer’s internal clock. Date Resets date on computer’s internal calendar. Diskette Drive A Diskette Drive B Identifies type of diskette drives installed. Option settings always match physical locations of drives in computer. Tape drives are not reflected in these options. Primary Drive n Secondary Drive n Identifies drives attached to the IDE1 and IDE2 connectors on system board. Each EIDE connector supports two EIDE drives (Drive 0 and Drive 1). For EIDE hard-disk drives, the system provides an automatic drive-type detect feature. To use this feature, highlight the appropriate Drive option, press <Enter>, and then type a (for automatic). If none of the supported drive types matches the parameters of the new drive, enter parameters directly. To do so, highlight the appropriate Drive option (Drive 0 or Drive 1), press <Enter>, and then type u to display User1. Press <Tab> to highlight each of the parameter fields in succession, and enter the appropriate number for each field. NOTE: For EIDE devices such as EIDE CD-ROM drives and EIDE tape drives that are using the built-in EIDE controller, set the appropriate Drive option to Auto. Drive Sequence Lists installed adapter cards and devices in the order they will be initialized. Boot Sequence Lists the order of the devices from which the system attempts to boot. System Memory Indicates the entire amount of installed memory detected in your system. Reserved Memory Designates a region of system board memory that can be supplied by an expansion card. This feature should not be enabled unless an expansion card that requires special addressing is installed. CPU Speed Indicates processor speed at which system boots—the processor’s rated speed or a slower compatibility speed, which disables cache. System Setup Program A-3 7DEOH $ 6\VWHP 6HWXS 2SWLRQV FRQWLQXHG 2SWLRQ )XQFWLRQ CPU ID(s) CPU ID(s) provides the manufacturer’s identification code for the installed processor(s). Integrated Devices Configures the devices integrated into the system board. System Security Displays the current status of your system’s password security feature and allows you to assign and verify a new password. Keyboard NumLock Determines whether the system boots with the keyboard’s Num Lock mode activated. Report Keyboard Errors Enables or disables reporting of keyboard errors during POST. Auto Power On Allows you to set the day and time you want the system to power on automatically. The time uses the 24-hour format. Wakeup On LAN Wakeup On LAN determines whether the Wakeup On LAN feature is set to Off, On, or On (Integrated NIC). You must reboot your system before a change takes effect. Power Management With the Power Management option enabled, DPMS monitors and most EIDE drives automatically switch into low-power mode during periods of system inactivity. &$87,21 %HIRUH HQDEOLQJ WKLV IHDWXUH FKHFN WKH PRQLWRU GRFXPHQWDWLRQ WR PDNH VXUH WKDW WKH V\VWHP KDV D '306 FRPSOLDQW PRQLWRU 2WKHUZLVH WKHUH LV D ULVN RI GDPDJLQJ WKH PRQLWRU NOTE: Not all EIDE hard-disk drives support this feature. Enabling this feature for a drive that does not support it may cause the EIDE drive to become inoperable until the system is restarted and the Power Management option is disabled. ACPI A-4 ACPI controls the Advanced Configuration and Power Interface. When ACPI is toggled Off, pressing the power button turns the system completely off. When ACPI is not activated (Off), IRQ 9 is available for use by expansion cards. Dell Precision 610 Mini Tower Systems Service Manual 7DEOH $ 6\VWHP 6HWXS 2SWLRQV FRQWLQXHG 2SWLRQ )XQFWLRQ Thermal Power-off This feature provides a safeguard in the event that another shutdown utility, such as the Dell AutoShutdown service, is not installed or fails to shut the system down after an overtemperature condition. Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. System Setup Program A-5 A-6 Dell Precision 610 Mini Tower Systems Service Manual ,QGH[ 1XPEHUV 3.5-inch diskette drive assembly removal, 4-12 computer (continued) internal view, 1-4 orientation, 1-3 technical specifications, 1-18 5.25-inch drive assembly removal, 4-14 configuration jumpers, location, 1-13, 4-20 $ advanced expansion subsystem, 1-4 audio controller, 1-7 % connectors AGP, 1-13, 4-20 location on system board, 1-13, 4-20 control panel removal, 4-9 cover removal, 4-3 <Ctrl><Alt><Del> key combination, 1-21 back-panel features, 1-4 <Ctrl><Alt><Enter> key combination, 1-21 battery removal, 4-27 socket, 1-13, 4-20 ' beep codes, 3-1 BIOS jumper, 1-15 boot routine, observing when troubleshooting, 2-3 DC power cables, illustrated, 1-11 connectors, 1-9 distribution, 1-12 voltage ranges, 1-9 Dell Diagnostics, 2-7 & cables DC power, 1-11 CD-ROM connector, 1-13, 4-20 CD-ROM drive removal, 4-14 computer cover removal, 4-3 front panel features, 1-3 DIMMs about, 1-13 installation, 4-23 location on system board, 1-13, 4-20 removal, 4-23 diskette drive removal, 4-13 diskette drives interface connector, 1-13, 4-20 DMA channel assignments, 1-17 Index 1 DREQ line assignments, 1-17 drive hardware locations, 4-11 , drives location in chassis, 1-6 types supported, 1-20 I/O ports and connectors illustrated, 1-4 location on system board, 1-13, 4-20 dual-processing capability, 1-4 IDE1 connector, 1-13, 4-20 IDE2 connector, 1-13, 4-20 ( EIDE connectors, 1-13, 4-20 EIDE subsystem, 1-6, 1-7 eject button removal, 4-6 error messages, list of, 3-4 expansion cards about, 1-4 connectors, located, 1-13, 4-20 removal, 4-21 expansion subsystem, 1-4 external visual inspection, 2-2 ) indicators, 1-3 initialization, error messages, 3-4 IRQ lines assignments table, 1-16 ISA expansion cards about, 1-5 connectors, located, 1-13, 4-20 jumpers BIOS jumper, 1-15 location, 1-14 PSWD jumper, 1-15 settings (table), 1-15 speed jumpers, 1-15, 4-25 fan connector, 1-13, 4-20 fatal error messages, 3-4 front bezel removal, 4-5 front panel, 1-3 front-panel insert removal, 4-7 + hard-disk drive access indicator, 1-3 hard-disk drives about, 1-6 bracket removal, 4-16 connectors, 1-13, 4-20 locations, 1-6 removal, 4-17 heat sink removal, 4-24 help, getting, 2-7 2 Dell Precision 610 Mini Tower Systems Service Manual . key combination, to enter System Setup program, A-1 key combinations <Ctrl><Alt><Del>, 1-21 <Ctrl><Alt><Enter>, 1-21 keyboard connector location, 1-13, 4-20 / line-in jack, 1-13, 4-20 line-out jack, 1-13, 4-20 0 memory, main, 1-13 messages, error, 3-4 microphone jack, 1-13, 4-20 microprocessor dual-processor capability, 1-4 jumper settings for speed, 1-15 removal, 4-24 socket, 1-13, 4-20 microprocessor fan removal, 4-19 mouse connector location, 1-13, 4-20 1 NIC about, 1-7 location, 1-13, 4-20 power supply about, 1-9 cable configuration, 1-11 DC voltage ranges, 1-9 illustrated, 1-11 removal, 4-18 precautions, 4-2 processor jumper settings for speed, 4-25 PSWD jumper, 1-15 5 removing and replacing parts mini tower chassis, 4-1 reset button location, 1-3 removal, 4-6 resource conflicts eliminating, 2-6 3 6 PANEL connector, 1-13, 4-20 SCSI support, 1-7 parallel port connector location, 1-13, 4-20 SEC cartridge removal, 4-24 parts removal and replacement, 4-1 service-related information, 1-9 PCI expansion cards about, 1-5 connectors, located, 1-13, 4-20 SMART capability, 1-2 Plug and Play expansion cards, 1-4 sockets battery, 1-13, 4-20 DIMM, 1-13, 4-20, 4-23 POST beep codes, 3-1, 3-2 speaker removal, 4-10 power button location, 1-3 removal, 4-6 specifications, 1-18 PCI video card, 1-7 power distribution diagram, 1-12 power indicator, 1-3 power input connectors, 1-13, 4-20 specifications, technical, 1-18 speed jumpers setting, 1-15, 4-25 subsystems dual-interface EIDE, 1-6, 1-7 main memory, 1-13 Index 3 system battery removal, 4-27 tools, recommended, 4-1 system board component removal, 4-20 illustrated, 1-13 removal, 4-28 troubleshooting boot routine, observing, 2-3 external visual inspection, 2-2 initial procedures, 2-1 initial user contact, 2-1 internal visual inspection, 2-5 system board jumpers illustrated, 1-14 settings, 1-15 system error messages, list of, 3-4 system features, 1-2 system power supply about, 1-9 removal, 4-18 System Setup program about, A-1 key combination to enter, A-1 options, A-3 screens, A-2 8 upgrade options drives, 1-6 USB about, 1-8 connectors, location, 1-13, 4-20 user contact, initial, 2-1 9 7 tape drives interface connector, 1-13, 4-20 removal, 4-14 video subsystem, 1-7 visual inspection external, 2-2 internal, 2-5 technical specifications, 1-18 terminator card removal, 4-26 thermal protection, 1-8 4 Dell Precision 610 Mini Tower Systems Service Manual : Wakeup On LAN card connector, 1-13, 4-20 3ULQWHGLQWKH86$ ® ZZZGHOOFRP 31& Dell Information Development Postscript Imaging Specs JOB TITLE: Dell Precision WorkStation 610 Mini Tower Systems Service Manual (Volcano) LANGUAGES: English PART NUMBER: 9156C PREPARED BY: Gloria Salinas CONTACT: Donna Moore Sue Farr EMAIL ADDRESS: [email protected] [email protected] VENDOR: Hart Graphics DATE: 6/05/98 COMPUTER SOURCE: Dell PC APPLICATION SOFTWARE: FrameMaker POSTSCRIPT FILES: Yes POSTCRIPT DRIVER USED: Linotronic 330 COLOR SEPARATED FILES: No COMPRESSED & TESTED: Yes PAGE SIZE: 8.5 x 11 inches PAGE ORIENTATION: Portrait LINE SCREEN: 133 lpi TRANSPORT MEDIA: ZIP Diskette HALFTONES/SCREENS/ No DUOTONES: No COLOR(S): Text - Black COLOR MARKUP PROVIDED: No 512-728-3439 512-728-3932 Version 5.5.2 Continued on Back For questions or problems with files contact: Donna Moore - Graphic Development Dell Computer Corporation (512) 728-3439 Dell Information Development Postscript Imaging Specs FILE NAME(S) & PAGE COUNT: TOTAL PAGE COUNT: SPECIAL INSTRUCTIONS: Section Filename Page Count Frontcover: 9156Cfc0.ps 2(Incl. Blank Back) Title page: 9156Ctp0.ps 2 Toc: 9156Ctc0.ps 6 Ch1: 9156Cc10.ps 24 Ch2: 9156Cc20.ps 8 Ch3: 9156Cc30.ps 12 Ch4: 9156Cc40.ps 28 AppA: 9156Caa0.ps 6 Index: 9156Cix0.ps 4 Backcover: 9156Cbc0.ps 2(Incl. Blank Back) 94 Add blank pages needed to complete signatures. For questions or problems with files contact: Donna Moore - Graphic Development Dell Computer Corporation (512) 728-3439
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