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ProtoAir FPA-C34 Start-up Guide For Interfacing Chromalox Products To Building Automation Systems and SMC Cloud:
BACnet MS/TP, BACnet/IP, Modbus TCP/IP, EtherNet/IP and Metasys N2
APPLICABILITY & EFFECTIVITY
Explains ProtoAir hardware and how to install it. The instructions are effective for the above as of April 2019. Document Revision: 7.A Web Configurator Template Revision: 3
Chromalox ProtoAir Start-up Guide
Technical Support
Thank you for purchasing the ProtoAir for Chromalox. Please call Chromalox for technical support of the ProtoAir product. Sierra Monitor Corporation does not provide direct support. If Chromalox needs to escalate the concern, they will contact Sierra Monitor Corporation for assistance. Support Contact Information: Chromalox 1347 Heil Quaker Blvd.
Lavergne, TN 37086 Customer Service: 1-800-443-2640 Email: [email protected]
Website: www.chromalox.com
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Chromalox ProtoAir Start-up Guide
Quick Start Guide
1. Record the information about the unit. (
Section
2. Configure COM settings for the device to connect to the ProtoAir. (
Section
3. Option 1: Connect the ProtoAir 3 pin RS-485 port to the RS-485 network connected to the devices. (
Section
4. Option 2: Connect the ProtoAir 3 pin RS-485 port to the field protocol cabling. (
5. Connect power to the ProtoAir 3 pin power port. (
Section
6. Connect a PC to the ProtoAir via Ethernet cable or by the ProtoAir’s Wi-Fi Access Point. (
7. Use a web browser to access the ProtoAir Web Configurator page to select the profile of the device attached to the ProtoAir and enter any necessary device information. Once the device is selected, the ProtoAir automatically builds and loads the appropriate configuration. (
Section
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Chromalox ProtoAir Start-up Guide
TABLE OF CONTENTS
Changing the IP Address of the ProtoAir with FieldServer Toolbox ............................... 19
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Chromalox ProtoAir Start-up Guide
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Chromalox ProtoAir Start-up Guide
LIST OF FIGURES
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1 CERTIFICATION
1.1 BTL Mark – BACnet
® 1
Testing Laboratory
Chromalox ProtoAir Start-up Guide
The BTL Mark on ProtoAir is a symbol that indicates that a product has passed a series of rigorous tests conducted by an independent laboratory which verifies that the product correctly implements the BACnet features claimed in the listing. The mark is a symbol of a high-quality BACnet product. Go to www.BACnetInternational.net
for more information about the BACnet Testing Laboratory. Click here for the BACnet PIC Statement .
1 BACnet is a registered trademark of ASHRAE
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Chromalox ProtoAir Start-up Guide
2 INTRODUCTION
2.1 ProtoAir Gateway
The ProtoAir wireless gateway is an external, high performance
building automation multi-protocol gateway
that is preconfigured to automatically communicate between Chromalox ’s devices (hereafter simply called “device”) connected to the ProtoAir and automatically configures them for BACnet/IP, BACnet MS/TP, Modbus TCP/IP, EtherNet/IP and Metasys N2. It is not necessary to download any configuration files to support the required applications. The ProtoAir is pre-loaded with tested profiles/configurations for the supported devices.
FPA-C34 Connectivity Diagram: NOTE: The ProtoAir FPA-C34 can only support one serial connection at a time, Option 1 (serial in – Section
– Section
The ProtoAir can connect with Sierra Monitor’s SMC Cloud. The SMC Cloud allows technicians, the OEM's support team and Sierra Monitor's support team to remotely connect to the ProtoAir. The SMC Cloud provides the following capabilities for any registered devices in the field: • • • Remotely monitor and control devices. Collect device data and view it on the SMC Cloud Dashboard and the SMC Smart Phone App. Create user defined device notifications (alarm, trouble and warning) via SMS and/or Email. • Generate diagnostic captures (as needed for troubleshooting) without going to the site. For more information about the SMC Cloud, refer to the SMC Cloud Start-up Guide .
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Chromalox ProtoAir Start-up Guide
2.2 Methods of Configuration
Devices Communication
ITC1 ITC2 ITLS4 ITLS6 ITLS_2016 CFW CFW_400_600A C4 C4IR CTF MaxPac 40 Series 50 Series 6060 4081_4082 3340 3380 6020 1020 1040 WM30-WM40 1030 Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP Modbus RTU & Modbus TCP/IP
Figure 1: Method of Configuration per Device Page 9 of 58
Chromalox ProtoAir Start-up Guide
3 PROTOAIR SETUP
3.1 Record Identification Data
Each ProtoAir has a unique part number located on the side or the back of the unit. This number should be recorded, as it may be required for technical support. The numbers are as follows:
Model
ProtoAir
Part Number
FPA-C34-1867
Figure 2: ProtoAir Part Numbers
• FPA-C34 units have the following 2 ports: RS-485 + Ethernet
3.2 Point Count Capacity and Registers per Device
The total number of registers presented the device(s) attached to the ProtoAir cannot exceed:
Part number
FPA-C34-1867
Total Registers
5,000
Figure 3: Supported Point Count Capacity Devices
ITC1 ITC2 ITLS4 ITLS6 – ITLS72 ITLS_2016 CFW CFW_400_600A C4 C4IR CTF MaxPac 40 Series 50 Series 6060 4081_4082 3340 3380 6020 1020 1040 WM30-WM40 1030
Registers Per Device
32 54 230 152 – 1802 434 669 542 512 584 174 79 45 27 103 105 133 201 84 118 310 33 118
Figure 4: Registers per Device Page 10 of 58
Chromalox ProtoAir Start-up Guide
3.3 Configuring Modbus Device Communications 3.3.1 Input COM Settings on Any Device Connected to the ProtoAir
•
Any connected serial device MUST have the same baud rate, data bits, stop bits, and parity settings as the ProtoAir.
•
specifies the device serial port settings required to communicate with the ProtoAir.
Port Setting
Protocol Baud Rate Parity Data Bits Stop Bits
Figure 5: COM Settings Device
Modbus RTU 19200 Even 8 1
3.3.2 Set Node-ID for Any Device Attached to the ProtoAir
• Set Node-ID for the device attached to ProtoAir. The Node-ID needs to be uniquely assigned between 1 and 255. • Document the Node-ID that is assigned. The Node-ID assigned is used for deriving the Device Instance for BACnet/IP (
Section
NOTE: The Modbus TCP/IP field protocol Node-IDs are automatically set to be the same value as the Node-ID of the device.
3.3.3 Set IP Address for Any Ethernet Device Connected to the ProtoAir
•
Ensure any device is set to Modbus TCP/IP to communicate with the ProtoAir.
• • The device needs to be on the same IP subnet as the ProtoAir and the configuration PC.
Record the following device information to start the setup: o IP Address o o IP port Node-ID
NOTE: This information is required for Section
3.4 Attaching the Antenna
Wi-Fi Antenna:
Screw in the Wi-Fi antenna to the front of the unit as shown in
NOTE: Using an external antenna is also an option. An external antenna can be plugged into the SMA connector. The best antenna for the job depends on the range, topography and obstacles between the two radios. Cellular Antenna:
Screw in the long cellular antenna on the top of the unit as shown in
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Chromalox ProtoAir Start-up Guide
3.5 Inserting the SIM Card
NOTE: A micro 3G SIM card (data only for commercial products IMEI 357178070517852) must be purchased from an AT&T, Kore Telematics or Vodafone cellular provider to set up cellular functionality and create a data plan for the ProtoAir. SIM card vendor contact information is available at the end of the section.
Insert the SIM card into the Micro SIM card slot with the chip on the SIM card facing away from the cellular antenna as shown below.
Figure 6: Insert SIM Card into the Micro SIM Card Slot – Label Side View (Left) and Top Down View (Right)
See
to complete cellular setting configuration. The table below shows cellular usage examples to forecast data usage on the chosen cellular plan.
Number of Data Points
10 10 50 50 100 100 500 500
Logging Frequency
40 sec 900 sec 40 sec 900 sec 40 sec 900 sec 40 sec 900 sec
Data Usage per Hour
0.75 Mb 0.55 Mb 1.24 Mb 0.90 Mb 3.00 Mb 1.26 Mb 10.86 Mb 0.55 Mb
Figure 7: Cellular Data Usage Examples Data Usage per Month
547 Mb 400 Mb 900 Mb 657 Mb 2.2 Gb 900 Mb 7.8 Gb 1.5 Gb
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Chromalox ProtoAir Start-up Guide SIM Card Vendor Contact Information:
Kore Telematics Joao Freitas KORE Wireless Office: (669) 600-5360 [email protected]
www.koretelematics.com
AT&T Please call AT&T Customer Service at 800.331.0500 or find the nearest AT&T store.
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Chromalox ProtoAir Start-up Guide
4 INTERFACING PROTOAIR TO DEVICES
The ProtoAir has one 3-pin Phoenix connector for connecting via RS-485. Decide whether to support serial device connections, such as BACnet MS/TP, (
Section
network connections (
Section
4.1 Option 1: Device Connections to ProtoAir
•
Connect the RS-485 serial devices to the 3-pin RS-485 connector. (
o Use standard grounding principles for RS-485 GND.
4.2
•
Device Pins
RS-485 + RS-485 - RS-485 GND
ProtoAir Pin Label
TX+ RX- GND
Pin Assignment
RS-485 + RS-485 - RS-485 GND
G Figure 8: RS-485 Connections from Devices to the ProtoAir
Option 2: W iring Field Port to RS-485 Serial Network
Connect the RS-485 network wires to the 3-pin RS-485 connector. (
o Use standard grounding principles for RS-485 GND • See
Section
for information on connecting to an Ethernet network.
BMS Wiring
RS-485 + RS-485 - -
ProtoAir Pin Label
+ - GND
Pin Assignment
RS-485 + RS-485 - RS-485 GND
G Figure 9: Connection from ProtoAir to RS-485 Field Network Page 14 of 58
4.3 Bias Resistors
Chromalox ProtoAir Start-up Guide
Bias Resistor DIP Switches (2 and 3)
Figure 10: Bias Resistor DIP Switches To enable Bias Resistors, move both the BIAS- and BIAS+ dip switches to the right as shown in
The ProtoAir bias resistors are used to keep the RS-485 bus to a known state, when there is no transmission on the line (bus is idling), to help prevent false bits of data from being detected. The bias resistors typically pull one line high and the other low - far away from the decision point of the logic. The bias resistor is 510 ohms which is in line with the BACnet spec. It should only be enabled at one point on the bus (for example, on the field port were there are very weak bias resistors of 100k). Since there are no jumpers, many gateways can be put on the network without running into the bias resistor limit which is < 500 ohms.
NOTE: See www.ni.com/support/serial/resinfo.htm
for additional pictures and notes. NOTE: If the gateway is already powered on, DIP switch settings will not take effect unless the unit is power cycled. Page 15 of 58
4.4 Termination Resistor
Chromalox ProtoAir Start-up Guide
Termination Resistor DIP Switch (1)
Figure 11: Termination Resistor DIP Switch
If the ProtoAir is the last device on the serial trunk, then the End-Of-Line Termination Switch needs to be enabled.
To enable the Termination Resistor, move the TERM dip switch to the right as shown in
Termination resistor is also used to reduce noise. It pulls the two lines of an idle bus together. However, the resistor would override the effect of any bias resistors if connected.
NOTE: If the gateway is already powered on, DIP switch settings will not take effect unless the unit is power cycled. Page 16 of 58
Chromalox ProtoAir Start-up Guide
4.5 Power-Up ProtoAir
Check power requirements in the table below:
Power Requirement for ProtoAir External Gateway Current Draw Type
ProtoAir Family FPA – C34 (Typical) 12VDC 320mA 24V DC 185mA FPA – C34 (Maximum) 670mA 390mA
NOTE: These values are ‘nominal’ and a safety margin should be added to the power supply of the host system. A safety margin of 25% is recommended.
Figure 12: Required Current Draw for the ProtoAir
Apply power to the ProtoAir as shown below in
Ensure that the power supply used complies
with the specifications provided in
• • The ProtoAir accepts 12-24VDC on pins + and -.
Frame GND should be connected. Power to ProtoAir
Power In (+) Power In (-) Frame Ground
ProtoAir Pin Label
+ - FG
Pin Assignment
V + V - FRAME GND
Figure 13: Power Connections Page 17 of 58
Chromalox ProtoAir Start-up Guide
5 CONNECT THE PC TO THE PROTOAIR
There are two ways to connect the PC to the ProtoAir, either by
Ethernet cable
(
Section
Wi-Fi Access Point
(
Section
5.1 Connecting to the ProtoAir via Ethernet
First, connect a Cat-5 Ethernet cable (straight through or cross-over) between the local PC and ProtoAir.
Ethernet Port
Figure 14: Ethernet Port Location
5.1.1 Enable Access Through the Local Browser
There are two methods to enable access to the ProtoAir in the local browser, either by changing the subnet of the connected PC (Section
) or using the FieldServer Toolbox to change the IP
Address of the ProtoAir (Section
NOTE: Only perform one method or the other.
5.1.1.1 Changing the Subnet of the Connected PC The default IP Address for the ProtoAir is
192.168.1.24
, Subnet Mask is
255.255.255.0
. If the PC and ProtoAir are on different IP networks, assign a static IP Address to the PC on the 192.168.1.xxx network.
For Windows 10: • Find the search field in the local computer’s taskbar (usually to the right of the windows icon ) and type in “Control Panel”. • • • • • Click “Control Panel”, click “Network and Internet” and then click “Network and Sharing Center”. Click “Change adapter settings” on the left side of the window. Right click on “Local Area Connection” and select “Properties” from the dropdown menu. Highlight and then click the Properties button. Select and enter a static IP Address on the same subnet. For example: • Click the Okay button to close the Internet Protocol window and the Close button to close the Ethernet Properties window.
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Chromalox ProtoAir Start-up Guide
5.1.1.2 Changing the IP Address of the ProtoAir with FieldServer Toolbox • Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads .
• • Extract the executable file and complete the installation.
Double click on the FS Toolbox Utility and click Discover Now on the splash page. • Find the desired gateway and click the Configure Device button (gear icon) to the right of the gateway information.
NOTE: If connectivity status is green, then the IP Address doesn’t need to be changed (the
ProtoAir is already on the same subnet). Skip the rest of the section and go to Section 6 .
• Select Network Settings in the Configure Device window. • Modify the IP Address (N1 IP Address field) of the gateway Ethernet port. o Change additional fields as needed
NOTE: If the gateway is connected to a router, the Default Gateway field of the gateway should be set to the IP Address of the connected router. NOTE: Do not change the DHCP Server State (N1 DHCP Server State field). NOTE: If DNS settings are unknown, set DNS1 t o “8.8.8.8” and DNS2 to “8.8.4.4”.
• Click Update IP Settings, then click the “Change and restart” button to reboot the Gateway and activate the new IP Address. See the FieldServer Toolbox and GUI Manual for more information.
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Chromalox ProtoAir Start-up Guide
5.2 Connecting to the ProtoAir Over W i-Fi Access Point
When the ProtoAir is first powered up, the Wi-Fi Access Point will be enabled allowing direct connection to the ProtoAir with Wi-Fi. To connect to the ProtoAir Wi-Fi Access Point: • Click the icon (found in the bottom-right corner of the computer screen) to open the available Wireless Network Connections. • Select the desired ProtoAir and click Connect. • Enter the Security key. The
default is 12345678
. The available Wireless Network Connection menu should now show that the computer is connected to the ProtoAir.
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Chromalox ProtoAir Start-up Guide
6 CONFIGURE THE PROTOAIR
6.1
•
Accessing the ProtoAir W eb Configurator
Navigate to the IP Address of the ProtoAir on the local PC using one of two methods: o o Open a web browser and enter the IP Address of the ProtoAir; the default Ethernet address is 192.168.1.24, the default Wi-Fi Access Point address is 192.168.50.1 If using the FieldServer Toolbox (
Section
NOTE: If the IP Address of the ProtoAir has been changed, the IP Address can be discovered
using the FS Toolbox utility. See Appendix A.1
for instructions.
• Once at the Web App splash page, click the Login button.
Figure 15: Web App Splash Page
• Enter the previously set up or default username and password.
NOTE: The default username is “admin”. The default password is “admin”. Figure 16: Login Window Page 21 of 58
Chromalox ProtoAir Start-up Guide
•
From the Web App landing page (
), click the Settings tab and then click Configuration.
Figure 17: Web App Landing Page
• Then click the Profiles Configuration button to go to the Web Configurator page.
Figure 18: Configure Tab NOTE: The SMC Cloud
™ tab (see Figure 18 ) allows users to connect to the
SMC Cloud, Sierra Monitor’s device cloud solution for IIoT. The SMC Cloud enables secure remote connection to field devices through a FieldServer and its local applications for configuration, management, maintenance. For more information about the SMC Cloud, refer to the SMC Cloud Start-up Guide . NOTE: For Web App instructions to the System View, Historian, Event Logger and Virtual Points functions, see the SMC Cloud Start-up Guide . Page 22 of 58
Chromalox ProtoAir Start-up Guide
6.2 Setting ProtoAir Configuration Parameters
• Select the field protocol by entering the appropriate number into the Protocol Selector Value and clicking the Submit button.
Wait for the system to reset as the configuration is updated.
NOTE: If Modbus TCP/IP is used for the field protocol, skip this section. Device profiles are NOT used for Modbus TCP/IP. Figure 19: Web Configurator Showing no Active Profiles
• In the Web Configurator, the Active Profiles are shown below the configuration parameters. The Active Profiles section lists the currently active device profiles, including previous Web Configurator
additions. This list is empty for new installations, or after clearing all configurations. (
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Chromalox ProtoAir Start-up Guide
• To add an active profile to support a device, click the Add button under the Active Profiles heading. This will present a drop-down menu underneath the Current profile column. • Once the Profile for the device has been selected from the drop-down list, enter the value of the device’s Node-ID which was assigned in
Section
Figure 20: Profile Selection Menu
• • • Then press the “Submit” button to add the Profile to the list of devices to be configured. Repeat this process until all the devices have been added.
Completed additions are listed under “Active profiles” as shown in
Figure 21: Web Configurator Showing Active Profile Additions NOTE: If multiple devices are connected to the ProtoAir, set the BACnet Virtual Server Nodes field to “Yes”; otherwise leave the field on the default “No” setting.
6.2.1 Verify Device Communications
•
If serial devices are connected, check that the port TX and RX LEDs are rapidly flashing
. See
for additional information and images.
•
Confirm the software shows communication without errors. Go to
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Chromalox ProtoAir Start-up Guide
6.3
• •
BACnet: Setting Node_Offset to Assign Specific Device Instances
Follow the steps outlined in
Section
to access the ProtoAir Web Configurator. The Node_Offset field shows the current value (default = 50,000). o The values allowed for a BACnet Device Instance can range from 1 to 4,194,303 • To assign a specific Device Instance (or range); change the Node_Offset value as needed using the calculation below:
Device Instance (desired) = Node_Offset + Node_ID
For example, if the desired Device Instance for the device 1 is 50,001 and the following is true: - Device 1 has a Node-ID of 1 - - Device 2 has a Node-ID of 22 Device 3 has a Node-ID of 33 Then plug the device 1’s information into the formula to find the desired Node_Offset: 50,001 = Node_Offset + 1 ➢
50,000 = Node_Offset
• Once the Node_Offset value is input, it will be applied to all devices as shown below: - - - Device 1 Instance = 50,000 + Node_ID = 50,000 + 1 = 50,001 Device 2 Instance = 50,000 + Node_ID = 50,000 + 22 = 50,022 Device 3 Instance = 50,000 + Node_ID = 50,000 + 33 = 50,033 Click “Submit” once the desired value is entered.
Figure 22: Web Configurator Node Offset Field Figure 23: Active Profiles Page 25 of 58
Chromalox ProtoAir Start-up Guide
6.4
• • •
How to Start the Installation Over: Clearing Profiles
Follow the steps outlined in
Section
to access the ProtoAir Web Configurator. At the bottom left of the page, click the “Clear Profiles and Restart” button. Once restart is complete, all past profiles discovered and/or added via Web configurator are deleted. The unit can now be reinstalled.
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Chromalox ProtoAir Start-up Guide
7 NETWORK SETTINGS
7.1
•
Navigate to the FS-GUI Network Settings
Open the FS-GUI page. o From the Web App landing page, click the word “Diagnostics” found in blue at the bottom of the screen
Figure 24: Web App Landing Page
o From the Web Configurator page, click on the blue “Diagnostics & Debugging” button in the bottom right corner of the screen
Figure 25: Web Configurator Page – Diagnostics Button Page 27 of 58
• Find the Navigation tree on the left side of the screen.
Chromalox ProtoAir Start-up Guide Figure 26: FS-GUI Landing Page
• • • Click the orange arrow next to the ProtoAir CN number and title to expand the tree. Click on the orange arrow next to Setup to expand the tree. Click on Network Settings.
Figure 27: Generic FS-GUI Navigation Panel – Network Settings Page 28 of 58
Chromalox ProtoAir Start-up Guide
7.2 Change the ProtoAir IP Address
Configure the IP settings of the ProtoAir in the following methods: • When using the Ethernet port to connect to the local network (
Section
• When connecting the ProtoAir to a local wireless access point, configure the Wi-Fi Client Settings in the ProtoAir (
Section
NOTE: For Wi-Fi Access Point network information see Appendix B.4
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Chromalox ProtoAir Start-up Guide
7.2.1 Update W ired Network Settings
IP Settings tab is the landing page when selecting Network Settings on the navigation tree. To change the IP settings, follow these instructions: • Enable DHCP Client State to automatically assign IP Settings or modify the settings manually as needed, via these fields: IP Address, Netmask, Default Gateway and Domain Name Server1/2.
NOTE: If connected to a router, set the Default Gateway to the same IP Address as the router.
• Click Update IP Settings, then click on System Restart to restart the Gateway and activate the new IP Address. • Connect the ProtoAir to the local network or router.
NOTE: If the FS-GUI was open in a browser, the browser will need to be pointed to the new IP Address of the ProtoAir before the FS-GUI will be accessible again. IP Setting Fields
Connection Status MAC Address Tx/Rx Msgs Tx/Rx Msgs Dropped
Figure 28: FS-GUI Ethernet Port Network Settings Definition
Status of connection Ethernet MAC Address Number of transmitted and received messages Number of unanswered Tx or Rx messages
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Chromalox ProtoAir Start-up Guide
7.2.2 Update W i-Fi Client Settings
From the FS-GUI Network Settings landing page, click on the Wi-Fi Client tab. To change the Wi-Fi client settings, follow these instructions: • Set the Wi-Fi Status to ENABLED for the ProtoAir to communicate with other devices via Wi-Fi. • • Enter the Wi-Fi SSID and Wi-Fi Password for the local wireless access point. Enable DHCP to automatically assign all Wi-Fi Client network settings or manually modify the setting using the fields immediately below (IP Address, Network, etc.).
NOTE: If connected to a router, set the IP gateway to the same IP Address as the router.
• Click Update Wi-Fi Settings, then click on System Restart to restart the gateway and activate Wi-Fi Client settings. •
Go to Common settings (Section
) to set the Primary Connection to Wi-Fi Client.
Figure 29: FS-GUI Wi-Fi Client Network Settings Wi-Fi Client Fields
Connection Status MAC Address, BSSID, Channel Tx/Rx Msgs Tx/Rx Msgs Dropped Pairwise Cipher Group Cipher Key Mgmt Link Signal Level
Definition
Status of connection Wi-Fi Client MAC Address, BSSID, and Channel Number of transmitted and received messages Number of unanswered Tx or Rx messages Type of encryption used for unicast traffic Identifies the type of encryption used for multicast / broadcast traffic Encryption type Connection speed
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Chromalox ProtoAir Start-up Guide
7.2.3 Common Settings
The Common Settings make it possible to choose the primary connection when both Ethernet and Wi-Fi Client connections are available. • From the FS-GUI Network Settings landing page, click on the Common tab.
NOTE: The default Primary Connection is Ethernet.
• Select the desired option from the drop-down menu on the right. • Click Update Common Settings, then click on System Restart to restart the gateway and activate the new settings.
NOTE: If using Wi-Fi Client and not Ethernet, change Primary Connection to Wi-Fi. Figure 30: FS-GUI Common Network Settings NOTE: The fields below the update button show the settings as they were set in the IP Settings or Wi-Fi Client pages. They are not editable on the Common page. Page 32 of 58
Chromalox ProtoAir Start-up Guide
7.2.4 Cellular
From the FS-GUI Network Settings landing page, click on the Cellular tab. To change the Cellular settings, follow these instructions: • The Cellular Status Field must be set to ENABLED to allow connecting to the ProtoAir through SMC Cloud. • Modify the Settings manually as needed, via these fields: Cellular APN, Cellular User Name, and Cellular Password. • Once all settings are modified as needed, click Update Cellular Settings, then click on System Restart to restart the Gateway and activate the new settings.
Cellular Fields
Connection Status Uptime Signal Strength Signal Type Tx/Rx Bytes MEID Carrier IP Address/Netmask Make/Model/Version
Figure 31: FS-GUI Cellular Network Settings Definition
Status of connection Length of time connected
Strength of signal in dBm (see
Type of Signal Receive and transmit bytes Mobile Equipment ID; unique id for a device Cellular carrier provider IP Address and Netmask of the cellular connection Vendor, model and software version of the internal cellular chip
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Chromalox ProtoAir Start-up Guide
8 SMC CLOUD USER SETUP, REGISTRATION AND LOGIN
8.1 User Setup
Request an invitation to SMC Cloud from the manufacturer’s support team and follow the instructions below to set up login details: • The “Welcome to SMC Cloud” email will appear as shown below.
Figure 32: Welcome to SMC Cloud Email NOTE: If no SMC Cloud email was received, check the spam/junk folder for an email from [email protected]
. Contact the manufacturer’s support team if the email cannot be found. Page 34 of 58
Chromalox ProtoAir Start-up Guide
• Click the “Complete Registration” button and fill in user details accordingly.
Figure 33: Setting User Details
• • • • Fill in the name, phone number, password fields and click the checkbox to agree to the privacy policy and terms of service. Click “Save” to save the user details. Click “OK” on when the Success message appears. Record the email account used and password for future use.
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Chromalox ProtoAir Start-up Guide
8.2 Registration Process
Once SMC Cloud user credentials have been generated, the ProtoAir can be registered onto the SMC Cloud server. • Click on the SMC Cloud
™
tab on the left-hand side of the screen.
Figure 34: Web App Landing Page – SMC Cloud Tab
• The following informational splash page will appear, click Close to view the registration page.
Figure 35: Registration Information Page Page 36 of 58
Chromalox ProtoAir Start-up Guide
• If a warning message appears instead of the splash page, follow the suggestion that appears on screen. • If the ProtoAir cannot reach the SMC Cloud server, the following message will appear.
Figure 36: SMC Cloud Connection Problems Message
o Follow the directions presented in the warning message and check that the DNS settings are set up with the following Domain Name Server (DNS) settings: DNS1=8.8.8.8 DNS2=8.8.4.4 o Ensure that the ProtoAir is properly connected to the Internet
NOTE: If changes to the network settings are done, remember to click “Update IP Settings” and then power cycle the ProtoAir. Page 37 of 58
Chromalox ProtoAir Start-up Guide
• On the registration page, fill in user credentials and all other device information fields for registration of each individual ProtoAir in the field.
Figure 37: SMC Cloud Registration Page
• To input the device location, do one of the following: o o Enter the address in the address field Click the “Get Current Location” button to auto-populate
NOTE: This button will only work if location services have been enabled on the local browser. If using the Chrome browser and connected via LAN, this method will not work.
o o Drop a location directly on the Google map Enter the latitude and longitude manually • Click Register Device.
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Chromalox ProtoAir Start-up Guide
• Once the device has successfully been registered, the following screen will appear listing the device details and additional information auto-populated by the ProtoAir.
Figure 38: Device Registered for SMC Cloud Page 39 of 58
Chromalox ProtoAir Start-up Guide
8.3 Login to SMC Cloud
After the ProtoAir is registered, go to www.smccloud.net and type in the appropriate login information as per registration credentials.
Figure 39: SMC Cloud Login Page NOTE: If the login password is lost, see the SMC Cloud Start-up Guide for recovery instructions.
On first login, the Privacy Policy window will appear. Read the Terms of Service, click the checkbox to accept the terms and then click the Continue button to access SMC Cloud.
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Chromalox ProtoAir Start-up Guide NOTE: For additional SMC Cloud instructions see the SMC Cloud Start-up Guide . Figure 41: SMC Cloud Landing Page Page 41 of 58
Chromalox ProtoAir Start-up Guide
Appendix A Troubleshooting
Appendix A.1 Lost or Incorrect IP Address
• Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads .
• Extract the executable file and complete the installation.
Ethernet Port
Figure 42: Ethernet Port Location
• • • Connect a standard Cat 5 Ethernet cable between the user’s PC and ProtoAir. Check for the IP Address of the desired gateway. Double click on the FS Toolbox Utility and click Discover Now on the splash page. • If correcting the IP Address of the gateway: click the settings icon on the same row as the gateway, then click Network Settings, change the IP Address and click Update IP Settings to save.
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Chromalox ProtoAir Start-up Guide
Appendix A.2 Viewing Diagnostic Information
• Type the IP Address of the ProtoAir into the web browser or use the FieldServer Toolbox to connect to the ProtoAir. • • Click on Diagnostics Button, then click on view, and then on connections.
If there are any errors showing on the Connections page, refer to
wiring and settings.
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Chromalox ProtoAir Start-up Guide
Appendix A.3 Checking Wiring and Settings
• No COMS on Modbus RTU side. If the Tx/Rx LEDs are not flashing rapidly then there is a COM issue. To fix this, check the following: o
Visual observations of LEDs on ProtoAir (
o o Check baud rate, parity, data bits, stop bits Check Detector ID matches the correct device o o Verify wiring Verify the device was listed under the Web Configurator Active Profiles (
Section
• Field COM problems: o
Visual observations of LEDs on the ProtoAir (
o o Verify IP Address setting Verify wiring
NOTE: If the problem still exists, a Diagnostic Capture needs to be taken and sent to technical
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Chromalox ProtoAir Start-up Guide
Appendix A.4 LED Diagnostics for Communications Between ProtoAir and Devices
See the diagram below for ProtoAir FPA-C34 LED Locations. FPA-C34 Diagnostic LEDs
Tag Description SS ERR PWR RX TX
The SS LED will light if the unit is not getting a response from one or more of the configured devices. The SYS ERR LED will go on solid indicating there is a system error. If this occurs, immediately report the related “system error” shown in the error screen of the FS-GUI interface to support for evaluation. This is the power light and should always show steady green when the unit is powered. The RX LED will flash when a message is received on the serial port on the 3-pin connector.
If the serial port is not used, this LED is non-operational.
The TX LED will flash when a message is sent on the serial port on the 3-pin connector.
If the serial port is not used, this LED is non-operational.
Figure 44: Diagnostic LEDs Page 45 of 58
Chromalox ProtoAir Start-up Guide
Appendix A.5 Taking a FieldServer Diagnostic Capture
When there is a problem on-site that cannot easily be resolved, perform a diagnostic capture before contacting support so that support can quickly solve the problem. There are two methods for taking diagnostic captures: •
FieldServer Toolbox:
This method requires installation of the FS Toolbox program. A FS Toolbox diagnostic capture takes a snapshot of the loaded configuration files and a log of all the communications on the serial ports over a specified period of time. If the problem occurs over an Ethernet connection, then take a Wire Shark capture. •
Gateway’s FS-GUI Page:
This method doesn’t require downloading software. The diagnostic capture utilities are embedded in the FS-GUI web interface. Starting a diagnostic capture takes a snapshot of the loaded configuration files and a log of all the communications over a specified period of time. This works for both serial and Ethernet connections.
NOTE: The information in the zipped files contains everything support needs to quickly resolve problems that occur on-site.
Appendix A.5.1 Using the FieldServer Toolbox
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will accelerate diagnosis of the problem.
• Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads .
• Extract the executable file and complete the installation.
Ethernet Port
Figure 45: Ethernet Port Location
• • Connect a standard Cat-5 Ethernet cable between the PC and ProtoAir.
Double click on the FS Toolbox Utility.
Page 46 of 58
•
Step 1:
Take a Log o Click on the diagnose icon of the desired device
Chromalox ProtoAir Start-up Guide
o Ensure “Full Diagnostic” is selected (this is the default)
NOTE: If desired, the default capture period can be changed. Page 47 of 58
o Click on “Start Diagnostic”
Chromalox ProtoAir Start-up Guide
• o Wait for Capture period to finish, then the Diagnostic Test Complete window will appear
Step 2
: Send Log o Once the Diagnostic test is complete, a .zip file is saved on the PC o o Choose “Open” to launch explorer and have it point directly at the correct folder Send the Diagnostic zip file to technical support ( [email protected]
)
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Chromalox ProtoAir Start-up Guide
Appendix A.5.2 Using FS-GUI Diagnostic Capture via FS-GUI is only available on FieldServers with a bios updated/released on November 2017 or later. Completing a Diagnostic Capture through the FieldServer allows network connections (such as Ethernet and Wi-Fi) to be captured.
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will accelerate diagnosis of the problem.
• • Open the FieldServer FS-GUI page. Click on Diagnostics in the Navigation panel. • • Go to Full Diagnostic and select the capture period. Click the Start button under the Full Diagnostic heading to start the capture. o When the capture period is finished, a Download button will appear next to the Start button • • Click Download for the capture to be downloaded to the local PC. Send the diagnostic zip file to technical support ( [email protected]
).
NOTE: Diagnostic captures of BACnet MS/TP communication are output in a “.PCAP” file extension which is compatible with Wireshark. Page 49 of 58
Appendix A.6 Wi-Fi and Cellular Signal Strength
Chromalox ProtoAir Start-up Guide Wi-Fi
<60dBm – Excellent <70dBm – Very good <80dBm – Good >80dBm – Weak
Cellular
< 60dBm – Excellent <70dBm – Very good <80dBm – Good <90dBm – Weak >90dBm – Spotty; not good for data
Figure 46: Wi-Fi & Cellular Signal Strength Listing NOTE: If the signal is weak or spotty, try to improve the signal strength by checking the antenna and the ProtoAir position.
Appendix A.7 Factory Reset Instructions
For instructions on how to reset a FieldServer back to its factory released state, see ENOTE - FieldServer Next Gen Recovery .
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Chromalox ProtoAir Start-up Guide
Appendix B Additional Information
Appendix B.1 Updating Firmware
To load a new version of the firmware, follow these instructions: 1. Extract and save the new file onto the local PC. 2. Open a web browser and type the IP Address of the FieldServer in the address bar. o Default IP Address is 192.168.1.24 o
Use the FS Toolbox utility if the IP Address is unknown (
3. Click on the “Diagnostics & Debugging” button. 4. In the Navigation Tree on the left-hand side, do the following: a. Click on “Setup” b. Click on “File Transfer” c. Click on the “General” tab 5. In the General tab, click on “Choose Files” and select the web.img file extracted in step 1. 6. Click on the orange “Submit” button. 7. When the download is co mplete, click on the “System Restart” button.
Appendix B.2 BACnet: Setting Network_Number for More Than One ProtoAir on the Subnet
For both BACnet MS/TP and BACnet/IP, if more than one ProtoAir is connected to the same subnet, they must be assigned unique Network_Number values. On the main Web Configuration screen, update the BACnet Network Number field and click submit. The default value is 50.
– Network Number Field Page 51 of 58
Chromalox ProtoAir Start-up Guide
Appendix B.3 Securing ProtoAir with Passwords
Access to the ProtoAir can be restricted by enabling a password on the FS-GUI Passwords page – click Setup and then Passwords in the navigation panel. There are 2 access levels defined by 2 account names: Admin and User. • The Admin account has unrestricted access to the ProtoAir. • The User account can view any ProtoAir information but cannot make any changes or restart the ProtoAir. The password needs to be a minimum of eight characters and
is case sensitive
. If the password is lost, click cancel on the password authentication popup window, and email the password recovery token to technical support to receive a temporary password from the customer support team. Access the ProtoAir to set a new password.
Figure 48: FS-GUI Passwords Page Figure 49: Password Recovery Page Page 52 of 58
Chromalox ProtoAir Start-up Guide
Appendix B.4 Wi-Fi Access Point Network Settings
From the FS-GUI Network Settings landing page, click on the Wi-Fi AP tab. To change the Wi-Fi AP settings, follow these instructions: • • The Access Point Status Field must be ENABLED to allow connecting to the ProtoAir via Wi-Fi. Modify the Settings manually as needed, via these fields: Access Point SSID, Access Point Password, SSID Broadcast, and Channel.
NOTE: The default channel is 11.
• Click Update Wi-Fi Settings, then click on the System Restart to restart the Gateway and activate the Wi-Fi settings.
NOTE: If the FS-GUI was open in a browser via Wi-Fi, the browser will need to be updated with the new Wi-Fi details before the ProtoAir FS-GUI will be accessible again. Figure 50: FS-GUI Wi-Fi AP Network Settings Wi-Fi AP Fields
Connection Status MAC Address Tx/Rx Msgs Tx/Rx Msgs Dropped
Definition
Status of connection Access point’s MAC Address Number of transmitted and received messages Number of unanswered Tx or Rx messages
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Chromalox ProtoAir Start-up Guide
Appendix B.5 Mounting
The ProtoAir can be mounted using the DIN rail mounting bracket on the back of the unit. Din Rail Bracket
Figure 51: DIN Rail Page 54 of 58
Appendix B.6 Physical Dimension Drawing
Chromalox ProtoAir Start-up Guide
Power Port Cellular Antenna Wi-Fi Antenna Socket P1 Serial Port
Figure 52: ProtoAir FPA-C34 Dimensions Page 55 of 58
Chromalox ProtoAir Start-up Guide
Appendix C Vendor Information – Chromalox
See the document “Chromalox Vendor Mappings” for the complete point list for all the Chromalox devices referenced in this manual.
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Appendix D Reference
Appendix D.1 Specifications
Chromalox ProtoAir Start-up Guide Electrical Connections Power Requirements Approvals Physical Dimensions Weight Operating Temperature Humidity Wi-Fi 802.11 b/g/n Cellular
1F
ProtoAir FPA-C34
2 One 3-pin Phoenix connector with: RS-485 port (TX+/RX-/gnd) One 3-pin Phoenix connector with: Power port (+/-/Frame-gnd) One Ethernet 10/100 BaseT port
Input Voltage:
12-24VDC
Power Rating:
8 Watts
Current draw:
@ 12V, 670 mA CE and FCC Class B & C Part 15, TUV approved to UL 60950, WEEE Compliant, IC Canada, RoHS Compliant, PTCRB and CTIA 4 x 1.1 x 2.7 in (10.16 x 2.8 x 6.8 cm) 0.4 lbs (0.2 Kg) -20°C to 70°C (-4°F to158°F) 10-95% RH non-condensing
Frequency:
2.4 GHz
Antenna Type:
SMA
Features:
3G & GPS
HSDPA:
Up to 21.0 Mbps
Channels: Encryption: HSUPA:
1 to 11 (inclusive) TKIP, WPA & AES
Antenna Type:
SMA Up to 5.76 Mbps
Figure 53: Specifications
Appendix D.1.1 Com pliance with UL Regulations For UL compliance, the following instructions must be met when operating ProtoAir. • The units shall be powered by listed LPS or Class 2 power supply suited to the expected operating temperature range. • The interconnecting power connector and power cable shall: o Comply with local electrical code o o Be suited to the expected operating temperature range Meet the current and voltage rating for ProtoAir • Furthermore, the interconnecting power cable shall: o o Be of length not exceeding 3.05m (118.3”) Be constructed of materials rated VW-1, FT-1 or better • If the unit is to be installed in an operating environment with a temperature above 65 °C, it should be installed in a Restricted Access Area requiring a key or a special tool to gain access. • This device must not be connected to a LAN segment with outdoor wiring. 2 Specifications subject to change without notice.
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Chromalox ProtoAir Start-up Guide
Appendix E Limited 2 Year Warranty
Sierra Monitor Corporation warrants its products to be free from defects in workmanship or material under normal use and service for two years after date of shipment. Sierra Monitor Corporation will repair or replace any equipment found to be defective during the warranty period. Final determination of the nature and responsibility for defective or damaged equipment will be made by Sierra Monitor Corporation personnel. All warranties hereunder are contingent upon proper use in the application for which the product was intended and do not cover products which have been modified or repaired without Sierra Monitor Corporation’s approval or which have been subjected to accident, improper maintenance, installation or application, or on which original identification marks have been removed or altered. This Limited Warranty also will not apply to interconnecting cables or wires, consumables or to any damage resulting from battery leakage. In all cases Sierra Monitor Corporation ’s responsibility and liability under this warranty shall be limited to the cost of the equipment. The purchaser must obtain shipping instructions for the prepaid return of any item under this warranty provision and compliance with such instruction shall be a condition of this warranty. Except for the express warranty stated above, Sierra Monitor Corporation disclaims all warranties with regard to the products sold hereunder including all implied warranties of merchantability and fitness and the express warranties stated herein are in lieu of all obligations or liabilities on the part of Sierra Monitor Corporation for damages including, but not limited to, consequential damages arising out of/or in connection with the use or performance of the product.
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