Brother MFC-9450CDN User's Guide

USER’S GUIDE
MFC-9440CN
MFC-9450CDN
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-9440CN and MFC-9450CDN
(circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product
should you lose your receipt;
„ may support an insurance claim by you in the event of product loss
covered by insurance; and,
„ will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/
© 2007 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product should you lose your receipt;
„ may support an insurance claim by you in the event of product loss covered by insurance; and,
„ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
http://solutions.brother.com/
Note
You can check here for Brother driver updates.
To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows® only).
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada:
1-877-BROTHER
http://www.brother.ca/
Description
Item
Toner Cartridge Standard
Black:
TN-110BK (Prints approx. 2,500 pages)
Cyan:
TN-110C (Prints approx. 1,500 pages)
Magenta:
TN-110M (Prints approx. 1,500 pages)
Toner Cartridge High Yield
Yellow:
TN-110Y (Prints approx. 1,500 pages)
Black:
TN-115BK (Prints approx. 5,000 pages)
Cyan:
TN-115C (Prints approx. 4,000 pages)
Magenta:
TN-115M (Prints approx. 4,000 pages)
Yellow:
TN-115Y (Prints approx. 4,000 pages)
Drum Unit
DR-110CL
Belt Unit
BU-100CL
Waste Toner Box
WT-100CL
Telephone Line Cord
LG3077001
Paper Tray #2 (Option)
LT-100CL
User’s Guide
LS3292001 (English for USA and Canada)
LS3292002 (French for Canada)
Quick Setup Guide
LS3293001 (English for USA and Canada)
LS3293002 (French for Canada)
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iii
Brother® Color Laser One-Year On-Site Limited Warranty
(USA only)
Who is covered:
„ This limited warranty (“warranty”) is given
only to the original end-user/retail
purchaser (referred to in this warranty as
“Original Purchaser”) of the accompanying
product, consumables and accessories
(collectively referred to in this warranty as
“this Product”).
„ If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
„ This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to Toner Cartridges,
Drum Unit, Belt Unit, and Waste Toner
Box.
„ Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
Consumable
and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
„ This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
„ Machines: one year from the original
purchase date.
„ Accompanying
Consumable
and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
iv
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to our Customer Service
Hotline at 1-877-BROTHER (1-877-276-8437)
or to a Brother Authorized Service Center
within the applicable warranty period.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of
sale showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-877BROTHER
(1-877-276-8437)
or
visit
www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to provide information pertaining to
the defect or malfunction of this Product.
Brother® Color Laser One-Year On-Site Limited Warranty
(USA only)
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother or an Authorized Service Center will
provide “On-site Warranty Service” during
“Normal Working Hours” and will repair the
Machine and/or accompanying Consumable
and Accessory Items at no charge to you for
parts or labor. “On-site Warranty Service” shall
consist of the remedial service, as
necessitated by normal usage, to restore this
product to good operating condition at your
location and does not guarantee uninterrupted
operation of this Product. “Normal Working
Hours” shall mean 9:00am to 5:00pm (local
time), Monday through Friday, excluding legal
and local holidays observed by Brother or the
Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty, you will be charged
for any
service and/or replacement
parts/products at Brother’s or the Authorized
Service Center’s then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What you must provide:
Reasonable cooperation with the Brother
Representative in troubleshooting as they
diagnose the problem, provide access to this
Product at reasonable times and provide
adequate working space including heat, light,
ventilation, electric current and outlets for the
use of the Brother representative.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product.
Except for the repair as described above,
Brother shall not be liable for any direct,
indirect, incidental or consequential damages
or specific relief. Because some states do not
allow the exclusion or limitation of
consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL,
WHETHER
EXPRESSED
BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
„ This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
„ This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
„ This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
© 2007 Brother International Corporation
v
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® /
FAX ON-SITE WARRANTY
(Canada only)
For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother
International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service
providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax
machine free of charge if defective in material or workmanship. This warranty applies only to
products purchased and used in Canada. This limited Warranty does not include cleaning,
consumables (including, without limitation, toner cartridges and drum units, OPC belts, fixing
units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil
bottles) or damage caused by accident, neglect, misuse or improper installation or operation
or any damage caused from service, maintenance, modifications, or tampering by anyone
other than a Brother Authorized Service Representative, or if shipped out of the country. The
use of supplies or consumable items that are non-Brother products may void your warranty.
This limited warranty ceases when this machine is rented, sold, or otherwise disposed of.
Operation of the laser printer/MFC/Fax in excess of the specifications or with the Serial
Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be
the sole liability of the end-user/purchaser. The Laser Printer/MFC/Fax machine will be
serviced on-site. Canadian Proof of Purchase in the form of a Sales Receipt must be provided
if requested by the service personnel. In the event that geographical location does not permit
us to provide on-site service to you, Brother reserves the right to exchange your machine with
an equivalent or better one through a courier service.
When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your
Operation Manual for the proper packaging procedures. Failure to remove the Toner
Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during
shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and
will void the Warranty.
Improper packaging may cause severe damage to the machine during shipping and will void
the warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATIONS,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT
THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or
modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy
against Brother for any failure of the Laser Printer/MFC/Fax machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including lost profits, arising from the use of
or inability to use the product, even if advised by the end user/purchaser of the possibility of
such damages. Since some Provinces do not allow the above limitation of liability, such
limitation, may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from Province to Province.
Warranty Service is available at Brother Authorized
Service Centres throughout Canada. For Technical
Assistance or for the name and location of your nearest
Authorized Service Centre call 1-877-Brother. Internet support: [email protected] or
browse Brother’s Web Site www.brother.ca.
vi
Table of Contents
Section I
1
General
General information
2
Using the documentation ....................................................................................... 2
Symbols and conventions used in the documentation .................................... 2
Accessing the User’s Guides................................................................................. 2
Viewing documentation ................................................................................... 3
Accessing Brother support (for Windows®) ........................................................... 5
Control panel overview .......................................................................................... 6
Data LED indications ....................................................................................... 8
2
Loading paper and documents
9
Loading paper and envelopes ............................................................................... 9
Loading plain paper in the paper tray .............................................................. 9
Loading envelopes, labels or other media in the multi-purpose tray
(MP tray).................................................................................................... 11
Acceptable paper and other media......................................................................12
Recommended paper ....................................................................................12
Type and size of paper ..................................................................................12
Handling and using special paper ................................................................. 14
Loading documents ............................................................................................. 18
Using the ADF (automatic document feeder) ................................................ 18
Using the scanner glass ................................................................................19
Unprintable area .................................................................................................. 20
Unprintable area for copies ...........................................................................20
Unprintable area when printing from a computer ..........................................20
3
General setup
21
Mode timer........................................................................................................... 21
Paper settings...................................................................................................... 21
Paper type .....................................................................................................21
Paper size...................................................................................................... 22
Tray use in copy mode ..................................................................................22
Tray use in fax mode ..................................................................................... 23
Tray use in print mode ................................................................................... 23
Volume settings ...................................................................................................24
Ring volume...................................................................................................24
Beeper volume ..............................................................................................24
Speaker volume............................................................................................. 24
Automatic daylight savings time .......................................................................... 25
Ecology features.................................................................................................. 25
Toner save.....................................................................................................25
Sleep time...................................................................................................... 25
LCD contrast........................................................................................................ 25
Dial Prefix ............................................................................................................26
vii
4
Security features
27
Security................................................................................................................27
Setting lock ....................................................................................................27
Memory security ............................................................................................28
Section II Fax
5
Sending a fax
32
How to fax............................................................................................................32
Entering fax mode .........................................................................................32
Sending a fax from the ADF ..........................................................................32
Sending a fax from the scanner glass ...........................................................32
Canceling a fax in progress ...........................................................................33
Broadcasting (black & white only)........................................................................33
Canceling a broadcast in progress ................................................................34
Additional sending operations..............................................................................34
Sending faxes using multiple settings ...........................................................34
Electronic cover page (black & white only) ....................................................35
Contrast .........................................................................................................36
Changing fax resolution .................................................................................37
Dual access (black & white only) ...................................................................37
Real time transmission ..................................................................................38
Overseas mode .............................................................................................38
Delayed fax (black & white only) ...................................................................38
Delayed batch transmission (black & white only) ..........................................39
Checking and canceling waiting jobs.............................................................39
Sending a fax manually .................................................................................39
Out of memory message ...............................................................................40
6
Receiving a fax
41
Choose the correct Receive Mode ......................................................................41
Using receive modes ...........................................................................................42
Fax Only ........................................................................................................42
Fax/Tel...........................................................................................................42
Manual ...........................................................................................................42
External TAD .................................................................................................42
Receive mode settings ........................................................................................43
Ring delay......................................................................................................43
F/T ring time ..................................................................................................43
Easy receive ..................................................................................................44
Setting the print density .................................................................................44
Additional receiving operations ............................................................................44
Printing a reduced incoming fax ....................................................................44
Setting the fax receive stamp (black & white only) ........................................44
Receiving a fax at the end of a conversation.................................................45
Printing a fax from the memory .....................................................................45
viii
7
Telephone services and external devices
46
Telephone line services .......................................................................................46
Voice Mail ...................................................................................................... 46
Distinctive Ring ..............................................................................................47
Connecting an external TAD (telephone answering device)................................49
Connections...................................................................................................49
Recording an outgoing message (OGM)....................................................... 50
Special line considerations ............................................................................ 50
Multi-line connections (PBX) .........................................................................51
External and extension telephones......................................................................52
Operation from extension telephones............................................................ 52
For Fax/Tel mode only................................................................................... 52
Connecting an external or extension telephone ............................................52
Using a non-Brother cordless external handset ............................................52
Using remote codes.......................................................................................53
8
Dialing and storing numbers
54
How to dial........................................................................................................... 54
Manual dialing ............................................................................................... 54
One-touch dialing .......................................................................................... 54
Speed-dialing................................................................................................. 54
Search ........................................................................................................... 55
Fax redial.......................................................................................................56
Storing numbers .................................................................................................. 56
Storing a pause ............................................................................................. 56
Storing one-touch dial numbers..................................................................... 56
Storing speed-dial numbers...........................................................................57
Changing one-touch and speed-dial numbers...............................................57
Setting up groups for broadcasting................................................................ 58
Dialing access codes and credit card numbers ............................................. 59
Pause ............................................................................................................59
Tone or pulse (Canada only) .........................................................................59
9
Remote fax options (black & white only)
60
Fax forwarding .....................................................................................................60
Paging .................................................................................................................61
Fax storage..........................................................................................................61
PC fax receive .....................................................................................................62
Changing remote fax options............................................................................... 63
Turning off remote fax options ....................................................................... 63
Remote retrieval .................................................................................................. 64
Setting a remote access code ....................................................................... 64
Using your remote access code ....................................................................64
Retrieving fax messages ............................................................................... 65
Changing the fax forwarding number ............................................................ 65
Remote fax commands........................................................................................ 66
ix
10
Polling
67
Polling receive .....................................................................................................67
Sequential polling ..........................................................................................67
Polled transmit (black & white only) .....................................................................68
Setup for polled transmit................................................................................68
11
Printing reports
69
Fax reports...........................................................................................................69
Transmission verification report.....................................................................69
Fax journal.....................................................................................................69
Reports ................................................................................................................70
How to print a report ......................................................................................70
Section III Copy
12
Making copies
72
How to copy .........................................................................................................72
Entering copy mode.......................................................................................72
Making a single copy .....................................................................................72
Making multiple copies ..................................................................................72
Stop copying ..................................................................................................72
Copy options (temporary settings) .......................................................................73
Enlarging or reducing the image copied ........................................................73
Using the Options key ...................................................................................74
Improving copy quality ...................................................................................75
Sorting copies using the ADF ........................................................................75
Adjusting brightness, contrast and color........................................................76
Making N in 1 copies (page layout) ...............................................................77
Tray selection ................................................................................................78
Out of memory message .....................................................................................79
Section IV Walk-up printing
13
Printing photos from a digital camera
82
Before using PictBridge .......................................................................................82
PictBridge requirements ................................................................................82
Using PictBridge ..................................................................................................82
Setting your digital camera ............................................................................82
Printing images ....................................................................................................83
DPOF printing ................................................................................................84
Connecting a camera as a storage device ..........................................................84
Understanding the error messages .....................................................................85
x
14
Printing data from a USB flash memory drive
86
Supported file formats.......................................................................................... 86
Creating a PRN or PostScript® 3 ™ file for direct printing ...................................86
Printing data directly from the USB flash memory drive ...................................... 87
Understanding the error messages ..................................................................... 88
Section V Software
15
Software and network features
90
How to read HTML User’s Guide.........................................................................90
For Windows® ............................................................................................... 90
For Macintosh® ..............................................................................................90
Section VI Appendixes
A
Safety and legal
92
Choosing a location ............................................................................................. 92
To use the machine safely................................................................................... 93
Important information........................................................................................... 96
Standard telephone and FCC notices ........................................................... 96
Industry Canada Compliance Statement (Canada only) ..............................99
Disconnect device .........................................................................................99
LAN connection ............................................................................................99
Laser safety ...................................................................................................99
FDA regulations........................................................................................... 100
Important safety instructions........................................................................ 100
Legal limitations for copying ..............................................................................102
Trademarks........................................................................................................103
B
Options
104
Options .............................................................................................................. 104
Optional paper tray ............................................................................................105
Installing the optional paper tray..................................................................105
Memory board.................................................................................................... 106
Installing extra memory ............................................................................... 107
xi
C
Troubleshooting and routine maintenance
108
Troubleshooting .................................................................................................108
If you are having difficulty with your machine ..............................................108
Improving the print quality ...........................................................................115
Setting dial tone detection ...........................................................................126
Telephone line interference .........................................................................126
Error and maintenance messages .....................................................................127
Checking if the machine has faxes in its memory .......................................132
Transferring faxes to another fax machine ..................................................132
Transferring faxes to your PC......................................................................132
Document jams............................................................................................133
Paper jams ..................................................................................................134
Routine maintenance .........................................................................................145
Cleaning the outside of the machine ...........................................................145
Cleaning the scanner...................................................................................146
Cleaning the laser scanner windows ...........................................................147
Cleaning the corona wires ...........................................................................151
Cleaning the drum unit ................................................................................155
Replacing the consumable items .......................................................................163
Replacing a toner cartridge .........................................................................166
Replacing the drum unit...............................................................................171
Replacing the belt unit .................................................................................178
Replacing the waste toner box ....................................................................183
Packing and shipping the machine ....................................................................188
Repacking the machine ...............................................................................189
Machine information ..........................................................................................196
Checking the serial number .........................................................................196
Checking the page counters ........................................................................196
Checking the remaining life of parts ............................................................196
D
Menu and features
197
On-screen programming ....................................................................................197
Menu table ...................................................................................................197
Memory storage...........................................................................................197
Menu keys .........................................................................................................197
How to access the menu mode ...................................................................198
Menu table .........................................................................................................199
Entering text.......................................................................................................212
xii
E
Specifications
214
General.............................................................................................................. 214
Print media......................................................................................................... 216
Fax..................................................................................................................... 217
Copy .................................................................................................................. 218
Scan .................................................................................................................. 219
Print ................................................................................................................... 220
Interfaces ........................................................................................................... 220
PictBridge ..........................................................................................................221
Direct print feature ............................................................................................. 221
Computer requirements .....................................................................................222
Consumable items ............................................................................................. 223
Ethernet wired network ...................................................................................... 224
F
Glossary
225
G
Index
229
xiii
xiv
Section I
General
General information
Loading paper and documents
General setup
Security features
I
2
9
21
27
1
General information
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Bold style identifies keys on the
machine control panel or
computer screen.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
Warning icons tell you what to do to
avoid the risk of injury.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Caution icons tell you about
procedures you must follow to
prevent damaging the machine.
Incorrect setup icons alert you to
devices and operations that are not
compatible with the machine.
Note icons give useful tips.
2
Accessing the User’s
Guides
This User’s Guide does not contain all the
information about your machine. The
advanced features of the Printer, Network,
Scanner, and PC Fax are explained in the
Software and Network User’s Guides that you
can find on the CD-ROM.
1
1
1
General information
Viewing documentation
Viewing documentation (Windows®)
To view the documentation, from the Start
menu, point to Brother, MFC-9440CN or
MFC-9450CDN from the program group, and
then click User’s Guides in HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a
Turn on your PC.
Insert the Brother CD-ROM labeled
Windows® into your CD-ROM drive.
b
If the language selection screen
appears, click your language.
c
If the model name screen appears, click
your model name.The CD-ROM main
menu will appear.
1
1
e
Click the documentation you want to
read:
1
„ HTML documents (3 manuals):
HTML User’s Guide for stand-alone
operations, Software User’s Guide
and Network User’s Guide.
This format is recommended for
viewing on your computer.
„ PDF documents (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick
Setup Guide.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
How to find scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide:
1
„ Scanning a document using the TWAIN
driver in Chapter 2
If this window does not appear, use
Windows® Explorer to find and run the
start.exe program from the root directory
of the Brother CD-ROM.
d
Click Documentation.
„ Scanning a document using the WIA driver
(For Windows® XP/Windows Vista®) in
Chapter 2
„ Using ControlCenter3 in Chapter 3
„ Network Scanning in Chapter 4
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides
1
„ The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE with OCR
application.
3
Chapter 1
Viewing documentation (Macintosh®)
a
Turn on your Macintosh .
Insert the Brother CD-ROM labeled
Macintosh® into your CD-ROM drive.
b
The following window will appear.
®
1
Note
The documents are also available in PDF
format (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick Setup
Guide.
The PDF format is recommended for
printing the manuals.
Double-click Brother Solutions Center
icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)
How to find scanning instructions
c
d
Double-click the Documentation icon.
e
Double-click the top page file to view the
User’s Guide, Software User’s Guide
and Network User’s Guide in HTML
format.
f
If the language selection screen
appears, double-click your language.
Click the documentation you want to
read.
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide:
1
„ Scanning in Chapter 9
„ Using ControlCenter2 in Chapter 10
„ Network Scanning in Chapter 11
Presto!® PageManager ® User's Guide:
1
„ User’s Guide
„ Software User’s Guide
„ Network User’s Guide
4
„ Instructions for scanning directly from
Presto!® PageManager® The complete
Presto!® PageManager® User’s Guide
can be viewed from the Help selection in
the Presto!® PageManager ® application.
General information
Accessing Brother
support
(for Windows®)
1
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Brother CDROM.
„ Click Brother Support on the main menu.
The following screen will appear:
„ To access our web site
(http://www.brother.com/) click
Brother Home Page.
„ To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
„ To access the USA Brother online
shopping mall
(http://www.brothermall.com/) for
additional product and service
information, click Brother Mall.com.
„ For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
„ To visit our web site for original/genuine
Brother supplies
(http://www.brother.com/original/), click
Supplies Information.
To return to the main page, click Back.
Or, if you have finished, click Exit.
5
Chapter 1
Control panel overview
1
MFC-9440CN and MFC-9450CDN have the same control keys.
1
2
01/03 15:25 Fax
Res:Standard
11
1
10
One-Touch keys
These 8 keys give you instant access to 16
previously stored numbers.
Shift
Lets you access One-Touch numbers 9 to 16
when held down.
2
LCD
Displays messages to help you set up and use
your machine.
3
Data LED
The LED will flash depending on the machine
status.
4
Menu keys:
Menu
Lets you access the Menu to program your
settings in this machine.
Clear/Back
Deletes entered data or lets you cancel the
current setting.
OK
Lets you store your settings in the machine.
Volume keys
or
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
6
9
8
a or b
Press to scroll through the menus and options.
b Search/Speed Dial
Lets you look up and dial numbers that are in
the quick-dial memory.
You can search the stored number
alphabetically by pressing
b Search/Speed Dial twice.
5
Dial pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key temporarily switches
the dialing mode from Pulse to Tone during a
telephone call.
6
Stop/Exit
Stops an operation or exits from a menu.
7
Start:
Color
Lets you start sending faxes or making copies
in full color.
Black
Lets you start sending faxes or making copies
in black & white.
General information
1
2
3
4
5
6
01/03 15:25 Fax
Res:Standard
8
8
Mode keys:
Fax
Puts the machine in Fax mode.
Scan
Puts the machine in Scan mode. (For details
about scanning, see the Software User’s Guide
on the CD-ROM.)
Copy
Puts the machine in Copy mode.
9
Copy keys:
Options
Lets you temporarily change multiple copy
settings.
Enlarge/Reduce
Reduces or enlarges copies.
10 Fax and telephone keys:
Hook
Press before dialing if you want to make sure a
fax machine will answer, and then press
Black Start or Color Start. Also, press this
key after you pick up the handset of an external
telephone during the F/T ring (fast doublerings).
7
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers.
Resolution
Sets the resolution when sending a fax.
11 Print keys:
Direct
Lets you print data from a USB flash memory
drive that you can connect directly to the
machine. You can also print images directly
from your PictBridge compatible camera.
Secure
You can print data saved in memory when you
enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)
Job Cancel
Cancels a programmed print job and clears
print data in machine’s memory.
7
Chapter 1
Data LED indications
1
The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.
LED
8
LED Status
Machine Status
Description
LED is off.
Ready Mode
The power switch is off or there is
no print data in the machine.
LED is on.
Data Remaining in Memory
Print data remains in the machine
memory.
LED is blinking.
Receiving Data
The machine is either receiving
data from the computer,
processing data in memory, or
print data.
2
Loading paper and documents
Loading paper and
envelopes
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
2
Loading plain paper in the
paper tray
2
2
a
Unfold the output paper tray support
flap (1).
1
When printing on plain paper 16 to 28 lb (60
to 105 g/m2) use the paper tray.
For printing on other types of media use the
MP tray (multi-purpose tray).
When you put paper into the paper tray, note
the following:
„ If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
b
Pull the paper tray completely out of the
machine.
„ Before using paper that has holes in it,
such as organizer sheets, you must ‘fan’
the stack to avoid paper jams and
misfeeds.
9
2
Chapter 2
c
While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size. Make sure that the
guides are firmly in the slots.
1
d
Fan the stack of paper well to avoid
paper feeding problems.
e
Put the paper into the paper tray with the
top edge of the paper in first and the
print side face down.
Make sure that the paper is flat in the
tray and below the maximum paper
mark (1).
1
10
f
Push the paper tray firmly back into the
machine.
Loading paper and documents
Loading envelopes, labels or
other media in the multipurpose tray (MP tray)
c
Pull out the MP tray support flap (1).
2
2
Use the MP tray when printing envelopes,
labels, and thick paper.
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
1
d
a
Unfold the output paper tray support
flap (1).
Put the envelopes (up to 3) or media in
the MP tray with the top edge first and
the print side face up.
1
b
Open the MP tray and lower it gently.
11
Chapter 2
Acceptable paper and
other media
Recommended paper
To get the best print quality, we suggest using
the following paper.
Paper Type
Item
Plain paper
Xerox 4200DP 20 lb
Hammermill Laser Paper
(24 lb=90 g/m 2)
(Xerox Premier 80 g/m 2)
(Xerox Business 80 g/m 2)
Type and size of paper
2
2
The machine loads paper from the installed
standard paper tray, multi-purpose tray, or
optional lower tray.
Standard paper tray
(Xerox Recycled Supreme)
Labels
Avery laser label #5160
Multi-purpose tray (MP tray)
(Avery laser label L7163)
The MP tray can hold up to 50 sheets of
Columbian #138 (COM10)
paper (20 lb or 80 g/m2) or up to 3 envelopes.
Paper can be loaded up to the maximum
paper mark on the sliding paper width guide.
Print quality may vary according to the type of
paper you are using.
You can use the following types of media:
plain paper, labels or envelopes.
For best results, follow the steps below:
„ Your supplier paper made for plain paper
copying.
„ Use paper that is 20 to 24 lb (75 to
90 g/m2).
„ Use labels which are designed for use in
laser printers.
„ Avoid touching the printed surface of the
paper immediately after printing.
„ Use long grain paper with a neutral Ph
value, and a moisture content of approx
5%.
CAUTION
DO NOT load envelopes, labels or thick
paper (more than 28 lb or 105 g/m2) into the
paper tray or optional lower tray. It may
cause paper jams.
12
2
Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper
trays on page 13. The standard paper tray
can hold up to 250 sheets of Letter/A4, legal
and folio size paper (20 lb or 80 g/m2). Paper
can be loaded up to the maximum paper mark
on the sliding paper width guide.
Recycled paper
Envelopes
2
Optional lower tray (LT-100CL)
The optional lower tray can hold up to 500
sheets of Letter/A4, legal and folio size paper
(20 lb or 80 g/m2). Paper can be loaded up to
the top line of the maximum paper mark on
the sliding paper width guide.
2
2
Loading paper and documents
The names for the paper trays in the printer driver and this Guide are as follows:
Tray and optional unit
Name
Standard paper tray
Tray 1
Optional lower tray
Tray 2
Multi-purpose tray
MP tray
2
Paper capacity of the paper trays
Paper Tray
(Tray #1)
Multi-purpose tray
(MP tray)
Paper Tray
(Tray #2)
1
2
Paper size
Paper types
No. of sheets
A4, Letter, Legal,
Executive, A5, A6, B5,
B6 and Folio 1
Plain paper, Thin paper
and Recycled paper
up to 250
Width: 2.75 to 8.5 in.
(69.9 to 215.9 mm)
Plain paper, Thin paper,
Thick paper, Recycled
paper, Bond paper,
Envelope, Post Card
and Labels
up to 50 (plain paper)
Length: 4.57 to 16.0 in.
(116.0 to 406.4 mm)
A4, Letter, Legal,
Executive, A5, B5, B6
and Folio 1
2
Plain paper, Thin paper
and Recycled paper
[20 lb (80 g/m 2)]
[20 lb (80 g/m 2)]
up to 3 (envelopes)
up to 500
[20 lb (80 g/m 2)]
Folio size is 8 in. × 13 in.
Recommended paper specifications
2
The following paper specifications are suitable for this machine.
Basis weight (lb (g/m2))
20-24 (75-90)
Thickness (µm)
80-110
Roughness (sec.)
Higher than 20
Stiffness (cm3/100)
90-150
Grain direction
Long grain
Volume resistivity (ohm)
10e9-10e11
Surface resistivity (ohm-cm)
10e9-10e12
Filler
CaCO3 (Neutral)
Ash content (wt%)
Below 23
Brightness (%)
Higher than 80
Opacity (%)
Higher than 85
13
Chapter 2
Handling and using special
paper
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Types of paper to avoid
2
CAUTION
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
Some important guidelines when selecting
paper are:
„ Do not use inkjet paper because it may
cause a paper jam or damage your
machine.
„ Your supplier should be informed that the
paper or envelopes will be used in a color
laser machine.
„ Preprinted paper must use inks that can
withstand the temperature of the
machine’s fusing process (392 degrees
Fahrenheit or 200 degrees centigrade for
a period of 0.1 seconds).
„ If you have selected a cotton bond paper,
paper having a rough surface, such as
cockle or laid finished paper or paper that
is wrinkled or puckered, the paper may
exhibit degraded performance.
14
1
1
1
0.08 in. (2 mm) or greater
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
2
Loading paper and documents
Envelopes
2
Most envelopes will be suitable for your
machine. However, some envelopes will
have feed and print-quality problems
because of the way they have been made. A
suitable envelope should have edges with
straight, well-creased folds and the leading
edge should not be thicker than two pieces of
paper. The envelope should lie flat and not be
of baggy or flimsy construction. You should
buy quality envelopes from a supplier who
understands that you will be using the
envelopes in a laser machine.
Envelopes can only be fed from the MP tray.
Before you put envelopes in the tray, check
the following:
„ Envelopes should have a lengthwise
sealing flap.
„ The sealing flaps should be folded crisply
and correctly (irregularly cut or folded
envelopes may cause paper jams).
„ Envelopes should consist of two layers of
paper in the area circled in figure below.
1
1
Note
• Before you print envelopes, you must ‘fan’
the stack to avoid paper jams and
misfeeds.
• Before you print a lot of envelopes, test
one to make sure that the print results are
what you want.
• Envelope joints that are sealed by the
manufacturer should be secure.
• DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
• For proper printing, you must choose the
same paper or envelope size from your
software application as the paper or
envelopes in the tray.
• We recommend that you do not print
within 0.6 in. (15 mm) of the edges of the
envelopes.
• See Acceptable paper and other
media on page 12.
1
Feeding direction
15
2
Chapter 2
Types of envelopes to avoid
2
CAUTION
DO NOT use envelopes:
• with sealing flaps that have not been
folded at purchase
• with sealing flaps as shown in figure
below
• that are damaged, curled, wrinkled or an
unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie strings
• with self-adhesive closures
• that are of a baggy construction
• with each side folded as shown in figure
below
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs more
than the paper weight specifications for
the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with double flaps as shown in figure
below
16
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage is not covered
under any Brother warranty or service
agreement.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading paper and documents
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the belt unit or rollers and cause jams
and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
2
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Label sheets should not exceed the paper
weight specifications described in this User’s
Guide. Labels exceeding this specification
may not feed or print properly and may cause
damage to your machine.
Labels can be fed from the MP tray only.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
CAUTION
Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
17
Chapter 2
Loading documents
a
2
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF (automatic
document feeder)
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
CAUTION
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper-clipped,
pasted or taped.
Unfold the ADF document output
support flap (1) and the ADF support
flap (2).
2
1
2
b
c
Fan the pages well.
d
Adjust the paper guides to fit the width of
your document.
Place your document, face up top edge
first, in the ADF until you feel it touch the
feed roller.
DO NOT use cardboard, newspaper or
fabric.
„ Make sure documents written with ink are
completely dry.
„ Documents to be faxed must be from 5.8
to 8.5 inches (147.3 to 215.9 mm) wide
and from 5.8 to 14 inches (147.3 to 356
mm) long, and of a standard weight [20 lb
(80 g/m2)].
CAUTION
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
To scan non-standard documents see
Using the scanner glass on page 19.
18
Loading paper and documents
Using the scanner glass
You can use the scanner glass to fax, scan,
or copy the pages of a book or one page at a
time. Documents can be up to 8.5 inches
wide and up to 11.7 inches long (215.9 mm
wide to 297 mm long).
2
CAUTION
If the document is a book or is thick, DO
NOT slam the cover or press on it.
2
To use the scanner glass, the ADF must be
empty.
a
b
Lift the document cover.
c
Close the document cover.
Using the document guidelines on the
left, center the document face down on
the scanner glass.
19
Chapter 2
Unprintable area
2
Unprintable area for copies
The printable area of your machine begins at
approximately 0.16 in. (4 mm) from the top
and bottom and 0.12 in. (3 mm) from both
sides of the paper.
2
2
Unprintable area when
printing from a computer
When using the default driver the printable
area is smaller than the paper size, as shown
below.
Portrait
2
2
2
1
1
1
1
1
0.16 in. (4.23 mm)
1
0.16 in. (4 mm)
2
0.16 in. (4.23 mm)
2
0.12 in. (3 mm)
Landscape
Note
2
This unprintable area shown above is for a
single copy or a 1 in 1 copy using Letter
size paper. The unprintable area changes
with the paper size.
2
1
1
1
0.16 in. (4.23 mm)
2
0.16 in. (4.23 mm)
Note
The unprintable area shown above is for
Letter size paper. The unprintable area
changes with the paper size.
20
2
3
General setup
Mode timer
3
3
Paper settings
3
The machine has three mode keys on the
control panel: Fax, Scan, and Copy.
Paper type
You can set how much time the machine
takes after the last Copy or Scan operation to
return to Fax mode. If you choose Off, the
machine will stay in the mode you used last.
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a
3
Do one of the following:
„ To set the paper type for the
MP Tray press Menu, 1, 2, 1.
a
„ To set the paper type for Tray#1
press Menu, 1, 2, 2.
Press Menu, 1, 1
„ To set the paper type for Tray#2
press Menu, 1, 2, 3 if you installed
the optional tray.
General Setup
1.Mode Timer
b
c
Press a or b to choose 0 Sec,
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.
Press OK.
Paper Type
1.MP Tray
b
Press a or b to choose Thin, Plain or
Recycled Paper for Tray#1 and
Tray#2. Choose Thin, Plain, Thick,
Thicker or Recycled Paper for
MP Tray.
Press OK.
c
Press Stop/Exit.
Press Stop/Exit.
21
3
Chapter 3
Paper size
You can use nine sizes of paper for copying:
A4, Letter, Legal, Executive, A5, A6, B5, B6
and Folio, and four sizes for printing faxes:
A4, Letter, Legal or Folio (8"×13").
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
a
Do one of the following:
„ To set the paper size for the
MP Tray press Menu, 1, 3, 1.
„ To set the paper size for Tray#1
press Menu, 1, 3, 2.
3
Tray use in copy mode
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
or Tray#2 Only 1, the machine loads the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
a
Tray Use
1.Copy
b
„ To set the paper size for Tray#2
press Menu, 1, 3, 3 if you installed
the optional tray.
Paper Size
1.MP Tray
b
c
Press a or b to choose A4, Letter,
Legal, Executive, A5, A6, B5, B6,
Folio or Any.
Press OK.
Press Stop/Exit.
Note
• Any (size) appears only when you choose
the MP tray (Menu, 1, 3, 1).
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting.
• You cannot use the Any Paper Size
selection for the MP tray when making N
in 1 copies. You must choose one of the
other available Paper Size selections for
the MP tray.
• A6 size is not available for the optional
Tray #2.
22
Press Menu, 1, 7, 1.
Press a or b to choose Tray#1 Only,
Tray#2 Only 1, MP Only,
MP>T1>T2 1 or T1>T2 1>MP.
Press OK.
1
c
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
Note
• When loading the documents from the
ADF and MP>T1>T2 or T1>T2>MP is
selected, the machine looks for the tray
with the most suitable paper and pulls
paper from that tray. If no tray has suitable
paper, the machine pulls paper from the
higher priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
3
General setup
Tray use in fax mode
3
Tray use in print mode
3
You can change the default tray that the
machine will use for printing received faxes.
You can change the default tray the machine
will use for printing from your computer.
When you choose Tray#1 Only, MP Only
or Tray#2 Only 1, the machine loads the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
a
When you choose T1>T2 1>MP, the machine
takes paper from Tray #1 until it is empty,
then from Tray #2, and then from the MP tray.
When you choose MP>T1>T2 1, the machine
takes paper from the MP tray until it is empty,
then from Tray #1, and then from Tray #2.
Tray Use
3.Print
b
c
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
Note
• You can use four sizes of paper for
printing faxes: A4, Letter, Legal or Folio.
When a suitable size is not in any of the
trays received faxes will be stored in the
machine’s memory and
Check Paper Size will appear on the
LCD. (For details, see Error and
maintenance messages on page 127.)
a
3
Press a or b to choose Tray#1 Only,
Tray#2 Only 1, MP Only,
MP>T1>T2 1 or T1>T2 1>MP.
Press OK.
1
Note
• If the tray is out of paper and received
faxes are in the machine’s memory,
No Paper will appear on the LCD. Insert
paper in the empty tray.
Press Menu, 1, 7, 3.
• The setting in the printer driver will take
priority over the setting made on the
control panel.
• If the control panel is set to Tray#1 Only,
MP Only or Tray#2 Only 1 and you
choose Auto Select in the printer driver, the
machine loads the paper from that tray.
1
Tray#2 Only appears only if the optional tray is
installed.
Press Menu, 1, 7, 2.
Tray Use
2.Fax
b
Press a or b to choose Tray#1 Only,
Tray#2 Only, MP Only, MP>T1>T2 1
or T1>T2 1>MP.
Press OK.
1
c
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
23
Chapter 3
Volume settings
Ring volume
3
3
Speaker volume
You can choose a range of speaker volume
levels, from High to Off.
You can adjust the speaker volume with the
control panel keys.
You can choose a ring volume level from a
range of settings, from High to Off.
While in Fax mode press
or
to adjust
the volume level. The LCD shows the current
setting, and each key press will change the
volume to the next level. The machine will
keep the new setting until you change it.
a
Press
b
Press Hook.
c
Press
or
.
This setting will stay until you change it
again.
d
Press Hook.
You can also change the ring volume through
the menu:
a
Press Menu, 1, 4, 1.
You can also change the speaker volume
through the menu:
Volume
1.Ring
b
c
Press a or b to choose Off, Low, Med or
High.
Press OK.
a
Press Stop/Exit.
b
Press a or b to choose Off, Low, Med or
High.
Press OK.
c
Press Stop/Exit.
Beeper volume
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a
Press Menu, 1, 4, 2.
Volume
2.Beeper
b
Press a or b to choose Off, Low, Med or
High.
Press OK.
c
Press Stop/Exit.
24
(Fax)
Press Menu, 1, 4, 3.
Volume
3.Speaker
3
3
General setup
Automatic daylight
savings time
Sleep time
3
You can set the machine to change
automatically for Daylight Savings Time. It
will set itself forward one hour in the Spring,
and back one hour in the Fall.
a
General Setup
5.Auto Daylight
Press a or b to choose On (or Off).
Press OK.
c
Press Stop/Exit.
Ecology features
Toner save
You can save toner using this feature. When
you set toner save to On, print appears
lighter. The default setting is Off.
a
Press Menu, 1, 6, 1.
Ecology
1.Toner Save
b
Press a or b to choose On (or Off).
Press OK.
c
Press Stop/Exit.
Setting the sleep time reduces power
consumption by turning off the fuser while the
machine is idle.
You can choose how long the machine must
be idle (from 000 to 240 minutes) before it
goes into sleep mode. When the machine
receives a fax, computer data, or makes a
copy, the timer will be reset. The default
setting is 005 minutes.
Press Menu 1, 5.
b
3
While the machine is in sleep mode the LCD
will display Sleep. When printing or copying
in sleep mode, there will be a short delay
while the fuser warms up.
a
Press Menu 1, 6, 2.
Ecology
2.Sleep Time
3
b
Enter the length of time the machine is
idle before entering sleep mode (000 to
240).
Press OK.
c
Press Stop/Exit.
3
LCD contrast
3
You can change the contrast to make the
LCD look lighter or darker.
a
Press Menu, 1, 8.
General Setup
8.LCD Contrast
Note
We do not recommend Toner Save for
printing Photo or Gray Scale images.
3
b
Press a to make the LCD darker. Or,
press b to make the LCD lighter.
Press OK.
c
Press Stop/Exit.
25
Chapter 3
Dial Prefix
The dial prefix setting will automatically dial a
predefined number before every fax number
you dial. For example: If your telephone
system requires a 9 to dial an outside number
use this setting to automatically dial 9 for
every fax you send.
a
(USA) Press Menu, 0, 5.
(Canada) Press Menu, 0, 6.
b
Press a or b to choose On or Off.
Press OK.
„ If you chose On, go to c.
„ If you chose Off, go to e.
c
Press 1 or 2 to choose 1.Change or
2.Exit.
„ If you chose 1.Change, go to d.
„ If you chose 2.Exit, go to e.
d
Enter the prefix number (up to 5 digits)
on the dial pad.
Press OK.
Note
• You can use the numbers 0 to 9, #, l and
!. (Press Hook to display “!”.)
You cannot use ! with any other numbers
or characters.
• (Canada only) If the pulse dialing mode is
on, # and l are not available to use.
e
26
Press Stop/Exit.
3
4
Security features
Security
Setting up the password
Setting Lock lets you set a password to stop
other people from accidentally changing your
machine settings.
Make a careful note of your password. If you
forget it, please call Brother Customer
Service.
While Setting Lock is On, you cannot change
the following settings without a password:
„ Date/Time
„ Station ID
„ Quick-Dial settings
„ Mode Timer
„ Paper Type
a
b
Enter a four-digit number for the
password using numbers 0-9, l or #.
Press OK.
4
c
Re-enter your password when the LCD
shows Verify:.
Press OK.
d
Press Stop/Exit.
4
Changing your setting lock password
a
4
Press Menu, 1, 9, 2.
Security
2.Setting Lock
b
Press a or b to choose Set Password.
Press OK.
c
Enter your four-digit password.
Press OK.
d
Enter a four-digit number for the new
password.
Press OK.
e
Re-enter your new password when the
LCD shows Verify:.
Press OK.
f
Press Stop/Exit.
„ Auto Daylight
„ Ecology
„ Tray Use
Press Menu, 1, 9, 2.
Security
2.Setting Lock
„ Paper Size
„ Volume
4
4
You can set up your machine with multiple
levels of security using Setting Lock and
Memory Security. You will not be able to
continue to schedule Delayed Faxes or
Polling jobs. However, any prescheduled
Delayed Faxes will be sent even if you turn on
Memory Security, so they won’t be lost.
Setting lock
4
„ LCD Contrast
„ Setting Lock
„ Memory Security
27
Chapter 4
Turning setting lock on/off
4
If you enter the wrong password when
following the instructions below, the LCD will
show Wrong Password. Re-enter the
correct password.
Turning setting lock on
a
Memory Security lets you prevent
unauthorized access to the machine.
While Memory Security is on, the following
operations are available:
4
Press Menu, 1, 9, 2.
Press a or b to choose On.
Press OK.
c
Enter your four-digit password.
Press OK.
d
Press Stop/Exit.
„ Receiving faxes into memory (limited by
memory capacity)
„ Fax Forwarding (if Fax Forwarding was
already on)
Security
2.Setting Lock
b
Memory security
„ Paging (if Paging was already on)
„ Remote Retrieval (if Fax Storage was
already on)
While Memory Security is on, the following
operations are NOT available:
„ Printing received faxes
„ Sending faxes
Turning setting lock off
a
Press Menu, 1, 9, 2.
Security
2.Setting Lock
b
c
Enter your four-digit password.
Press OK twice.
Press Stop/Exit.
4
„ Copying
„ PC printing
„ Scanning
„ PC Fax Receive
Note
• To print the faxes in memory, turn off
Memory Security.
• You must turn off PC Fax Receive before
you can turn on Memory Security.
(See Turning off remote fax
options on page 63.)
28
4
Security features
Setting up the password
4
• If you have already set the password, you
will not need to set it, again.
• If you forget the Memory Security password,
please call Brother Customer Service. (See
Brother numbers on page i.)
Turning memory security on
a
Press Menu, 1, 9, 1.
c
d
Enter a four-digit number for the
password.
Press OK.
a
Press a or b to choose Set Security.
Press OK.
c
Enter the registered four-digit password.
Press OK.
The machine goes offline and the LCD
shows Secure Mode.
If there is a power failure the data will stay
in memory for up to 4 days.
4
Press Menu, 1, 9, 1.
Turning memory security off
b
Press a or b to choose Set Password.
Press OK.
c
Enter your four-digit password.
Press OK.
e
Re-enter your new password when the
LCD shows Verify:.
Press OK.
f
Press Stop/Exit.
4
a
Press Menu.
Enter the registered four-digit password.
Press OK.
b
Memory Security is automatically turned
off and the LCD shows the date and
time.
Security
1.Mem Security
Enter a four-digit number for the new
password.
Press OK.
4
Note
Press Stop/Exit.
d
Press Menu, 1, 9, 1.
b
Re-enter your password when the LCD
shows Verify:.
Press OK.
Changing your memory security
password
4
Security
1.Mem Security
Security
1.Mem Security
b
4
If you enter the wrong password when
following the instructions below, the LCD will
show Wrong Password. Re-enter the
correct password.
Note
a
Turning memory security on/off
Note
If you enter the wrong password, the LCD
shows Wrong Password and stays
offline. The machine will stay in Secure
Mode until the registered password is
entered.
29
Chapter 4
30
Section II
Fax
Sending a fax
Receiving a fax
Telephone services and external devices
Dialing and storing numbers
Remote fax options (black & white only)
Polling
Printing reports
II
32
41
46
54
60
67
69
5
Sending a fax
How to fax
5
Entering fax mode
To enter fax mode press
key will glow blue.
5
(Fax), and the
Sending a fax from the ADF
5
Using the ADF to send your faxes is the
easiest way. To cancel a fax in progress
press Stop/Exit.
a
Make sure you are in Fax mode
b
Place your document face up in the
ADF.
c
Dial the fax number. (See How to
dial on page 54.)
d
Press Black Start or Color Start.
5
Sending a fax from the
scanner glass
You can use the scanner glass to fax the
pages of a book, or a single page at a time.
The documents can be up to Letter or A4
size. Press Stop/Exit to cancel a fax in
progress.
You can only send single page color faxes
from the scanner glass.
a
b
Make sure you are in Fax mode
c
Dial the fax number. (See How to
dial on page 54.)
d
Press Black Start or Color Start.
.
„ If you press Black Start, the
machine scans the pages into
memory and then sends the
document.
„ If you press Color Start, the
machine starts sending. Go to g.
e
After the machine scans the page, the
LCD will prompt you to choose one of
the options below:
Next Page?
1.Yes 2.No(Send)
Note
„ Press 1 to send another page.
Go to f.
If the Out of Memory message appears
while scanning a B&W document into
memory, press Stop/Exit to cancel or
Black Start to send the scanned pages.
„ Press 2 or Black Start to send the
document. Go to g.
f
Place the next page on the scanner
glass, press OK. Repeat e and f for
each additional page.
Set Next Page
Then Press OK
g
32
.
Place your document face down on the
scanner glass.
„ If you press Black Start, the
machine starts scanning the first
page. Go to e.
„ If you press Color Start, the
machine starts dialing and sends the
document in real time.
The machine will scan and send your
document.
5
Your machine will automatically send
the fax.
Sending a fax
Broadcasting
(black & white only)
Note
When faxing multiple pages from the
scanner glass, real time transmission
should be set to Off.
Canceling a fax in progress
Press Stop/Exit to cancel a fax in progress. If
the machine is already dialing or sending the
fax you will also need to press 1 to confirm.
5
5
Broadcasting lets you send the same fax
message to more than one fax number. You
can include Groups, One-Touch, Speed-Dial
numbers and up to 50 manually dialed
numbers in the same broadcast.
You can broadcast up to 366 different
numbers. This will depend on how many
groups, access codes or credit card numbers
you have stored, and on how many delayed
or stored faxes in memory.
Note
Use the Search/Speed Dial to help you
choose numbers easily.
a
Make sure you are in Fax mode
b
c
Load your document.
d
Repeat c until you have entered all the
fax numbers you want to broadcast to.
e
Press Black Start.
.
Enter a number.
Press OK.
You can use either a One-Touch,
Speed-Dial, a Group number, or a
number manually entered using the dial
pad. (See How to dial on page 54.)
After the broadcast is finished the machine
will print a broadcast report to let you know
the results.
33
5
Chapter 5
Canceling a broadcast in
progress
While broadcasting you can cancel the fax
currently being sent or the whole broadcast
job.
a
Press Menu, 2, 6.
The LCD will display the fax number
being dialed (for example,
#001 0123456789) and the broadcast
job number (for example,
Broadcast#001):
Remaining Jobs
#001 0123456789
b
Press 1 to clear the job number or 2 to
exit.
If you chose to only cancel the fax
currently being sent in b, the machine
will ask you if you want to cancel the
broadcast. Press 1 to clear the whole
broadcast job or 2 to exit.
Broadcast#001
1.Clear 2.Exit
d
34
Sending faxes using multiple
settings
Before you send a fax, you can change any
combination of these settings: contrast,
resolution, overseas mode, delayed fax timer,
polling transmission, real time transmission
or cover page settings.
a
Press ab to choose the job number you
want to cancel.
Press OK.
#001 0123456789
1.Clear 2.Exit
c
5
Additional sending
operations
Press Stop/Exit.
Make sure you are in Fax mode
.
After each setting is accepted, the LCD
asks if you want to enter more settings:
Other Settings
1.Yes 2.No
b
Do one of the following:
„ To choose more settings, press 1.
The LCD returns to the Setup Send
menu so you can choose another
setting.
„ If you have finished choosing
settings, press 2 and go to the next
step for sending your fax.
5
5
Sending a fax
Electronic cover page
(black & white only)
This feature will not work unless you have
already programmed your Station ID. (See
the Quick Setup Guide.)
Composing your own comments
5
5
You can set up two comments of your own.
a
Make sure you are in Fax mode
b
Press Menu, 2, 2, 8.
.
You can automatically send a cover page
with every fax. Your cover page includes your
Station ID, a comment, and the name stored
in the One-Touch or Speed-Dial memory.
c
By choosing Next Fax:On you can also
display the number of pages on the cover
page.
Press a or b to choose 5 or 6 to store
your own comment.
Press OK.
d
Enter your own comment using the dial
pad.
Press OK.
Setup Send
8.Coverpage Msg
You can choose one of the following preset
comments.
1.Comment Off
2.Please Call
Use the chart on page 212 for help entering
characters.
3.Urgent
Send a cover page for the next fax
4.Confidential
If you want to send a cover page only for the
next fax, your machine will ask you to enter
the number of pages you are sending so it
can be printed on the cover page.
Instead of using one of the preset comments,
you can enter two personal messages of your
own, up to 27 characters long. Use the chart
on page 212 for help entering characters.
(See Composing your own
comments on page 35.)
5.(User Defined)
6.(User Defined)
a
Make sure you are in Fax mode
b
c
Load your document.
5
.
Press Menu, 2, 2, 7.
Setup Send
7.Coverpg Setup
Note
You can send the cover page only for a
black & white fax. If you press Color Start
to send a fax, the cover page will not be
sent.
5
d
Press a or b to choose Next Fax:On
(or Next Fax:Off).
Press OK.
e
Press a or b to choose a comment.
Press OK.
f
Enter two digits to show the number of
pages you are sending.
Press OK.
For example, enter 0, 2 for 2 pages or 0,
0 to leave the number of pages blank. If
you make a mistake, press d or
Clear/Back to back up and re-enter the
number of pages.
35
Chapter 5
Send a cover page for all faxes
5
You can set the machine to send a cover
page whenever you send a fax.
a
Make sure you are in Fax mode
b
Press Menu, 2, 2, 7.
Press a or b to choose On (or Off).
Press OK.
d
Press a or b to choose a comment.
Press OK.
.
If your document is very light or dark,
changing the contrast may improve the
quality of the fax.
Use Dark to make the faxed document
lighter.
Use Light to make the faxed document
darker.
Using a printed cover page
5
If you want to use a printed cover page that
you can write on, you can print the sample
page and attach it to your fax.
a
Make sure you are in Fax mode
b
Press Menu, 2, 2, 7.
.
Setup Send
7.Coverpg Setup
c
Press a or b to choose Print Sample.
Press OK.
d
Press Black Start or Color Start. Your
machine will print a copy of your cover
page.
e
Press Stop/Exit.
36
5
For most documents the default setting of
Auto will give the best results. It
automatically chooses the suitable contrast
for your document.
Setup Send
7.Coverpg Setup
c
Contrast
a
Make sure you are in Fax mode
b
c
Load your document.
.
Press Menu, 2, 2, 1.
Setup Send
1.Contrast
d
Press a or b to choose Auto, Light or
Dark.
Press OK.
Note
Even if you choose Light or Dark, the
machine will send the fax using the Auto
setting if you choose Photo as the Fax
Resolution.
Sending a fax
Changing fax resolution
5
Standard Suitable for most typed
documents.
The quality of a fax can be improved by
changing the fax resolution. Resolution can
be changed for the next fax or for all faxes.
Fine Use when the document is a
photograph. The transmission time is
slower than Standard resolution.
To change the fax resolution for the
next fax
a
Make sure you are in Fax mode
b
c
Load your document.
5
If you choose S.Fine or Photo and then
use the Color Start key to send a fax, the
machine will send the fax using the Fine
setting.
.
Press Resolution, then a or b to choose
the resolution.
Press OK.
To change the default fax resolution
a
Make sure you are in Fax mode
b
Press Menu, 2, 2, 2.
5
Dual access
(black & white only)
5
.
Setup Send
2.Fax Resolution
c
Color:
Press a or b to choose the resolution
you want.
Press OK.
Note
You can choose four different resolution
settings for black & white faxes and two for
color.
Black & white:
Standard Suitable for most typed
documents.
5
You can dial a number, and start scanning the
fax into memory—even when the machine is
sending from memory, receiving faxes or
printing PC data. The LCD shows the new job
number.
The number of pages you can scan into the
memory will vary depending on the data that
is printed on them.
Note
• Your machine normally uses dual access.
• If you get an Out of Memory message
while scanning the first page of a fax,
press Stop/Exit to cancel scanning. If you
get an Out of Memory message while
scanning a subsequent page, you can
press Black Start to send the pages
scanned so far, or press Stop/Exit to
cancel the operation.
Fine Good for small print and transmits a
little slower than Standard resolution.
S.Fine Good for small print or artwork
and transmits slower than Fine resolution.
Photo Use when the document has
varying shades of gray or is a photograph.
This has the slowest transmission time.
37
Chapter 5
Real time transmission
5
When you are sending a fax, the machine will
scan the documents into the memory before
sending. Then, as soon as the telephone line
is free, the machine will start dialing and
sending.
This is a temporary setting, and will only be
active for your next fax.
Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can set
Real Time TX to On for all documents or
Next Fax:On for the next fax only.
a
b
Make sure you are in Fax mode
Press Menu, 2, 2, 5.
Press a or b to choose On (or Off).
Press OK.
5
a
Make sure you are in Fax mode
b
c
Load your document.
.
Press Menu, 2, 2, 3.
5
Setup Send
3.Delayed Fax
.
Press a or b to choose Next Fax:On.
Press OK.
Note
In Real Time Transmission, the automatic
redial feature does not work when using
the scanner glass.
38
Press Menu, 2, 2, 9.
You can store up to 50 faxes in the memory
to be sent within a twenty four hour period.
Setup Send
5.Real Time TX
c
Load your document.
Delayed fax
(black & white only)
.
Sending in real time for the next fax
only
b
b
c
.
5
Press a or b to choose On.
Press OK.
Make sure you are in Fax mode
Make sure you are in Fax mode
d
Press Menu, 2, 2, 5.
a
a
Setup Send
9.Overseas Mode
Setup Send
5.Real Time TX
c
5
If you are having difficulty sending a fax
overseas due to a bad connection, then
turning on the overseas mode may help.
If the memory is full or you are sending a color
fax, the machine will send the document in
real time (even if Real Time TX is set to
Off).
Sending in real time for all faxes
Overseas mode
d
Enter the time you want the fax to be
sent (in 24-hour format).
(For example, enter 19:45 for 7:45 PM)
Press OK.
The number of pages you can scan into the
memory depends on the amount of data
printed on each page.
Sending a fax
Sending a fax manually
Delayed batch transmission
(black & white only)
5
Manual transmission
Before sending the delayed faxes, your
machine will help you economize by sorting
all the faxes in the memory by destination and
scheduled time.
Make sure you are in Fax mode
b
Press Menu, 2, 2, 4.
.
Setup Send
4.Batch TX
c
d
Press a or b to choose On (or Off).
Press OK.
Check which jobs are still waiting in the
memory to be sent. If there are no jobs, the
LCD will show No Jobs Waiting. You can
cancel a fax job that is stored and waiting in
the memory.
a
a
Make sure you are in Fax mode
b
c
Load your document.
d
e
Dial the fax number you want to call.
Press Menu, 2, 6.
f
b
Do one of the following:
„ Press a or b to scroll though the
waiting jobs, press OK to choose a
job, and then press 1 to cancel it.
„ Press 2 to exit without canceling.
c
When you have finished, press
Stop/Exit.
Press Hook and listen for a dial tone.
Or pick up the handset of the external
telephone and listen for a dial tone.
5
When you hear the fax tone, press
Black Start or Color Start.
If you picked up the handset of an
external telephone, replace it.
5
Sending a fax at the end of a
conversation
5
At the end of a conversation you can send a
fax to the other party before you both hang
up.
a
Ask the other party to wait for fax tones
(beeps) and then to press the Start or
Send key before hanging up.
b
Make sure you are in Fax mode
c
d
Load your document.
Remaining Jobs
#001 BROTHER
The number of jobs still to be sent will be
displayed.
.
„ If you are using the scanner glass,
press 1 to send a fax.
Press Stop/Exit.
Checking and canceling
waiting jobs
5
Manual transmission lets you hear the
dialing, ringing and fax-receiving tones while
sending a fax.
All delayed faxes that are scheduled to be
sent at the same time to the same fax number
will be sent as one fax to save transmission
time.
a
5
.
Press Black Start or Color Start.
„ If you are using the scanner glass,
press 1 to send a fax.
e
Replace the handset of an external
telephone.
39
Chapter 5
Out of memory message
If you get an Out of Memory message
while scanning the first page of a fax, press
Stop/Exit to cancel the fax.
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start to send
the pages scanned so far, or to press
Stop/Exit to cancel the operation
Note
If you get an Out of Memory message
while faxing and you do not want to delete
your stored faxes to clear the memory,
you can send the fax in real time. (See
Real time transmission on page 38.)
40
5
6
Receiving a fax
6
Choose the correct Receive Mode
6
The correct Receive mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the
Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this
service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Date Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. See Distinctive
Ring on page 47 for instructions on setting up your machine using this feature.
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. See
Voice Mail on page 46 for instructions on setting up your machine using this service.
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.
See External TAD on page 42.
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. See
Fax Only on page 42.
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the
same line. Choose Fax/Tel as your receive mode. See Fax/Tel on page 42.
Important Note: You can not receive voice messages on either Voice Mail or an answering machine
when choosing the Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your receive mode. You control the telephone line and must answer every call
yourself. See Manual on page 42.
To set the receive mode follow the instructions below.
a
b
c
Press Menu, 0, 1.
Initial Setup
1.Receive Mode
Press a or b to choose the receive mode.
Press OK.
Press Stop/Exit.
The LCD will display the current receive mode.
41
6
Chapter 6
Using receive modes
6
6
Fax Only mode will automatically answer
every call as a fax.
Fax/Tel
Fax/Tel mode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:
„ Faxes will be automatically received.
„ Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double ring made by your machine.
(Also see F/T ring time on page 43 and Ring
delay on page 43.)
6
To receive a fax in Manual mode lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Black Start or
Color Start and then press 2 to receive a fax.
You can also use the Easy Receive feature to
receive faxes by lifting a handset on the same
line as the machine.
(Also see Easy receive on page 44.)
External TAD
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:
„ Faxes will be automatically received.
„ Voice callers can record a message on the
external TAD.
(For more information see Connecting an
external TAD (telephone answering
device) on page 49.)
42
6
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring Receive feature.
Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the ring delay before using these
modes. (See Ring delay on page 43.)
Fax Only
Manual
6
Receiving a fax
Receive mode settings
Ring delay
6
The ring delay sets the number of times the
machine rings before it answers in Fax Only
and Fax/Tel modes.
If you have extension telephones on the
same line as the machine or subscribe to the
telephone company’s Distinctive Ring
service, keep the Ring Delay setting of 4.
(See Operation from extension
telephones on page 52 and Easy
receive on page 44.)
a
b
Make sure you are in Fax mode
.
Press Menu, 2, 1, 1.
Setup Receive
1.Ring Delay
c
d
Press a or b to choose 00, 01, 02, 03 or
04 for how many times the line rings
before the machine answers.
Press OK.
Press Stop/Exit.
6
F/T ring time
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T ring time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information see
Using remote codes on page 53.)
a
Make sure you are in Fax mode
b
Press Menu, 2, 1, 2.
.
Setup Receive
2.F/T Ring Time
c
Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).
Press OK.
d
Press Stop/Exit.
Note
Choose 00 in c to have the machine
answer immediately.
6
43
6
Chapter 6
Easy receive
6
Turning easy receive On allows the machine
to receive fax calls automatically if you lift any
handset on the same line as the machine.
The machine calculates the reduction ratio by
using the page size of the fax and your Paper
Size setting (Menu, 1, 3).
Note
If you use a modem, or send faxes from a
computer, on the same line and your
machine intercepts them, set easy receive
to Off.
d
Press Menu, 2, 1, 3.
6
You can adjust the print density to make your
printed pages darker or lighter.
Setup Receive
6.Print Density
c
d
44
Press a to make the print darker.
Or, press b to make the print lighter.
Press OK.
Press Stop/Exit.
Press Menu, 2, 1, 5.
c
Press a or b to choose On (or Off).
Press OK.
d
Press Stop/Exit.
You can set the machine to print the received
date and time in the top center of each
received fax page.
Press Stop/Exit.
Press Menu, 2, 1, 6.
b
.
Setting the fax receive stamp
(black & white only)
Press a or b to choose On or Off.
Press OK.
Make sure you are in Fax mode
Make sure you are in Fax mode
.
Setting the print density
a
b
a
Setup Receive
5.Auto Reduction
Setup Receive
3.Easy Receive
c
6
If you choose On, the machine automatically
reduces each page of an incoming fax to fit on
one page of A4, Letter, Legal or Folio size
paper.
If this feature is set to On, but your machine
does not connect a fax call when you lift the
handset of an extension or external
telephone, press the Fax Receive Code l51.
(See Operation from extension telephones
on page 52.)
Make sure you are in Fax mode
6
Printing a reduced incoming
fax
When you see Receiving on the LCD or
when you hear ‘chirps’ through the handset of
an extension telephone connected to another
telephone wall jack, just replace the handset
and your machine will receive the fax.
a
b
Additional receiving
operations
a
Make sure you are in Fax mode
b
Press Menu, 2, 1, 8.
.
Setup Receive
8.Fax Rx Stamp
.
c
Press a or b to choose On (or Off).
Press OK.
d
Press Stop/Exit.
Note
Make sure you have set the current date
and time in the machine.
6
Receiving a fax
Receiving a fax at the end of a
conversation
6
At the end of a conversation you can ask the
other party to send you a fax before you both
hang up.
a
Ask the other person to place the
document in their machine and to press
the Start or Send key.
b
When you hear the CNG tones (slowly
repeating beeps), press Black Start or
Color Start.
c
d
Press 2 to choose 2.Receive.
6
Replace the external handset.
Printing a fax from the
memory
6
If you are using the Fax Storage feature
(Menu, 2, 5, 1), you can still print a fax from
the memory when you are at your machine.
a
Press Menu, 2, 5, 3.
Remote Fax Opt
3.Print Fax
b
c
Press Black Start or Color Start.
Press Stop/Exit.
45
7
Telephone services and external
devices
Telephone line
services
Voice Mail
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your voice mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different telephone
numbers on that one line. Brother uses the
term 'Distinctive Ring,' but telephone
companies market the service under a variety
of names, such as Custom Ringing,
Personalized Ring, Smart Ring, RingMaster,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,
46
7
7
Teen Ring, and SimpleBiz Fax & Alternate
Number Ringing. This service establishes a
second telephone number on the same line
as your existing telephone number, and each
number has its own ring pattern. Typically,
the original number rings with the standard
ring pattern and is used for receiving voice
calls, and the second number rings with a
different ring pattern and is used for receiving
faxes. (See Distinctive Ring on page 47.)
OR
Set your Brother machine's Receive Mode to
"Manual." Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine. (See External and extension
telephones on page 52.) Unanswered fax
and voice calls will go to your Voice Mail. (To
set the machine in MANUAL Mode, see
Choose the correct Receive
Mode on page 41.)
7
Telephone services and external devices
Distinctive Ring
7
7
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions below to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
Note
7
Note
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
• Please call your telephone company for
availability and rates.
What does Brother’s ‘distinctive ring’
do?
Do you have voice mail?
7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone company’s
Distinctive Ring service. The new telephone
number on your line can just receive faxes.
Note
You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
47
Chapter 7
Before you choose the ring pattern to
register
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
7
Registering the distinctive ring pattern
Very important!
Ring
Pattern
Rings
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The receive
mode is automatically set to Manual and you
cannot change it to another receive mode
while Distinctive Ring is set to On. This
ensures the Brother machine will only answer
the Distinctive Ring number and not interfere
when your main telephone number is called.
1
long-long
a
2
short-long-short
3
short-short-long
4
very long
(normal pattern)
Note
If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
„ If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
Press Menu, 2, 0, 2.
Miscellaneous
2.Distinctive
b
c
d
Press a or b to choose Set.
e
(You will hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
f
Press Stop/Exit. Distinctive Ring is now
set to On.
„ The machine will only answer calls to its
registered number.
„ The first two rings are silent on the
machine. This is because the fax must
<<listen>> to the ring pattern (to compare
it to the pattern that was ‘registered’).
(Other telephones on the same line will
ring.)
Press OK.
Press a or b to choose the prestored ring
pattern you want to use.
Press OK.
Turning off distinctive ring
a
Press Menu, 2, 0, 2.
Miscellaneous
2.Distinctive
b
Press a or b to choose Off.
Press OK.
c
Press Stop/Exit.
Note
If you don’t want to receive faxes on your
Distinctive Ring number, you can turn off
Distinctive Ring. The machine will stay in
Manual receive mode so you will need to
set the Receive Mode again. (See Choose
the correct Receive Mode on page 41.)
48
7
7
Telephone services and external devices
Connecting an external
TAD (telephone
answering device)
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Telephone.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT jack of
the machine.
1
Connections
7
7
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work properly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).
a
Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.
b
Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)
c
Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)
d
Record the outgoing message on your
external TAD.
e
f
Set the TAD to answer calls.
Set the Receive Mode to
External TAD. (See Choose the
correct Receive Mode on page 41.)
1
1
TAD
Note
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD.
49
7
Chapter 7
Recording an outgoing
message (OGM)
Two-line telephone system
End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l51 and Start.”
A two-line telephone system is nothing more
than two separate telephone numbers on the
same wall outlet. The two telephone numbers
can be on separate jacks (RJ11) or combined
into one jack (RJ14). Your machine must be
plugged into an RJ11 jack. RJ11 and RJ14
jacks may be equal in size and appearance
and both may contain four wires (black, red,
green, yellow). To test the type of jack, plug in
a two-line telephone and see if it can access
both lines. If it can, you must separate the line
for your machine. (See Easy
receive on page 44.)
Note
Converting telephone wall outlets
7
a
Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
b
c
Limit your speaking to 20 seconds.
We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving,
then you should re-record the OGM to
include it.
Special line considerations
Roll over telephone lines
A roll over telephone system is a group of two
or more separate telephone lines that pass
incoming calls to each other if they are busy.
The calls are usually passed down or “rolled
over” to the next available telephone line in a
preset order.
Your machine can work in a roll over system
as long as it is the last number in the
sequence, so the call cannot roll away. Do not
put the machine on any of the other numbers;
when the other lines are busy and a second
fax call is received, the fax call would be
transferred to a line that does not have a fax
machine. Your machine will work best on a
dedicated line.
50
There are three ways to convert to an RJ11
jack. The first two ways may require
assistance from the telephone company. You
can change the wall outlets from one RJ14
jack to two RJ11 jacks. Or, you can have an
RJ11 wall outlet installed and slave or jump
one of the telephone numbers to it.
7
7
The third way is the easiest: Buy a triplex
adapter. You can plug a triplex adapter into
an RJ14 outlet. It separates the wires into two
separate RJ11 jacks (Line 1, Line 2) and a
third RJ14 jack (Lines 1 and 2). If your
machine is on Line 1, plug the machine into
L1 of the triplex adapter. If your machine is on
Line 2, plug it into L2 of the triple adapter.
RJ14
RJ11
RJ14
7
7
Telephone services and external devices
Installing machine, external two-line
TAD and two-line telephone
7
When you are installing an external two-line
telephone answering device (TAD) and a
two-line telephone, your machine must be
isolated on one line at both the wall jack and
at the TAD. The most common connection is
to put the machine on Line 2, which is
explained in the following steps. The back of
the two-line TAD must have two telephone
jacks: one labeled L1 or L1/L2, and the other
labeled L2. You will need at least three
telephone line cords, the one that came with
your machine and two for your external twoline TAD. You will need a fourth line cord if
you add a two-line telephone.
Place the two-line TAD and the two-line
telephone next to your machine.
Plug one end of the telephone line cord for
your machine into the L2 jack of the triplex
adapter. Plug the other end into the LINE jack
on the back of the machine.
Plug one end of the first telephone line cord
for your TAD into the L1 jack of the triplex
adapter. Plug the other end into the L1 or
L1/L2 jack of the two-line TAD.
You can keep two-line telephones on other
wall outlets as always. There are two ways to
add a two-line telephone to the machine’s
wall outlet. You can plug the telephone line
cord from the two-line telephone into the
L1+L2 jack of the triplex adapter. Or, you can
plug the two-line telephone into the TEL jack
of the two-line TAD.
Multi-line connections (PBX)
7
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
Plug one end of the second telephone line
cord for your TAD into the L2 jack of the twoline TAD. Plug the other end into the EXT.
jack on the left side of the machine.
1
2
3
1
4
Triplex Adapter
2
Two Line Telephone
3
External Two Line TAD
4
Machine
51
7
Chapter 7
External and extension
telephones
Operation from extension
telephones
Connecting an external or
extension telephone
7
7
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
7
Connect the telephone line cord to the jack
labeled EXT.
If you answer a fax call on an extension
telephone, or an external telephone
connected to the EXT. jack of the machine,
you can make your machine take the call by
using the Fax Receive Code. When you
press the Fax Receive Code l51 the machine
starts to receive the fax. (See Easy
receive on page 44.)
1
2
If the machine answers a voice call and
pseudo/double-rings for you to take over, use
the Telephone Answer Code #51 to take the
call at an extension telephone. (See F/T ring
time on page 43.)
If you answer a call and no one is on
the line:
7
You should assume that you’re receiving a
manual fax.
7
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call.
Lift the external telephone’s handset, and
then press Hook to answer.
If you’re at an extension telephone, you will
need to lift the handset during the F/T Ring
Time and then press #51 between the
pseudo/double rings. If no one is on the line,
or if someone wants to send you a fax, send
the call back to the machine by pressing l51.
52
Extension telephone
2
External telephone
When you are using an external telephone,
the LCD shows Telephone.
Using a non-Brother cordless
external handset
Press l51 and wait for the chirp or until the
machine’s LCD shows Receiving, and then
hang up.
For Fax/Tel mode only
1
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
(see page 52) and you typically carry the
cordless handset elsewhere, it is easier to
answer calls during the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Hook to transfer the call to the cordless
handset.
7
Telephone services and external devices
Using remote codes
7
Fax Receive Code
7
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by pressing the fax receive code
l51. Wait for the chirping sounds then
replace the handset. (See Easy
receive on page 44.)
If you answer a fax call at external telephone,
you can make the machine receive the fax by
pressing Black Start.
Telephone Answer Code
7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(double-ring) after the initial ring delay. If you
pick up the call on an extension telephone
you can turn the F/T ring off by pressing #51
(make sure you press this between the rings).
7
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Hook.
Changing the remote codes
7
The preset fax receive code is l51. The
preset telephone answer code is #51. If you
are always disconnected when accessing
your external TAD, try changing the
three-digit remote codes, for example ###
and 999.
a
b
Make sure you are in Fax mode
.
Press Menu 2, 1, 4.
Setup Receive
4.Remote Codes
c
Press a or b to choose On (or Off).
Press OK.
d
If you chose On in c, enter the new Fax
Receive Code.
Press OK.
e
Enter the new Telephone Answer Code.
Press OK.
f
Press Stop/Exit.
53
8
Dialing and storing numbers
How to dial
8
Press Search/Speed Dial, and enter the
three-digit Speed-Dial number. (See Storing
speed-dial numbers on page 57.)
You can dial in any of the following ways.
Manual dialing
Speed-dialing
8
Use the dial pad to enter all the digits of the
telephone or fax number.
One-touch dialing
Three-digit number
8
Press the One-Touch key that stores the
number you want to call. (See Storing
one-touch dial numbers on page 56.)
To dial One-Touch numbers 9 to 16, hold
down Shift as you press the One-Touch key.
54
Note
If the LCD shows Not Registered
when you enter a One-Touch or a
Speed-Dial number, it means that a
number is not stored there.
8
8
Dialing and storing numbers
Search
8
You can search alphabetically for names you
have stored in the One-Touch and
Speed-Dial memories. (See Storing
one-touch dial numbers on page 56 and
Storing speed-dial numbers on page 57.)
a
b
c
Press Search/Speed Dial.
Press b.
Press the dial pad key for the first letter
of the name.
(Use the chart on Entering text on
page 212 to help you enter letters.)
Press OK.
d
Press a or b to scroll until you find the
name you are looking for.
Press OK.
e
Press Black Start or Color Start.
1
8
1
To search alphabetically, you can use the
dial pad to enter the first letter of the name
you are looking for.
Note
• If you do not enter a letter and press OK in
c, all registered names will appear. Press
a or b to scroll until you find the name you
are looking for.
• If the LCD shows No Contact Found
when you enter the first letter of the name,
it means that a name for the letter is not
stored.
55
Chapter 8
Fax redial
8
If you are sending a fax manually and the line
is busy, press Redial/Pause, wait for the
other fax machine to answer, and then press
Black Start or Color Start to try again. If you
want to make a second call to the last number
dialed, you can save time by pressing
Redial/Pause and Black Start or
Color Start.
Storing one-touch dial
numbers
Your machine has 8 One-Touch keys where
you can store 16 fax or telephone numbers
for automatic dialing. To access numbers 9 to
16, hold down Shift as you press the OneTouch key.
Redial/Pause only works if you dialed from
the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
Storing numbers
a
Set Quick-Dial
1.One-Touch Dial
b
Press the One-Touch key where you
want to store a number.
c
Enter the telephone or fax number (up to
20 characters).
Press OK.
d
Do one of the following:
8
You can set up your machine to do the
following types of easy dialing: One-Touch,
Speed-Dial and Groups for Broadcasting
faxes. When you dial a quick-dial number, the
LCD shows the name, if you stored it, or the
number.
„ Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 212 to help
you enter letters.
If you lose electrical power, the quick-dial
numbers stored in the memory will not be lost.
Storing a pause
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
Press Menu, 2, 3, 1.
Press OK.
8
„ Press OK to store the number
without a name.
e
Do one of the following:
„ To store another One-Touch number
go to b.
„ To finish storing One-Touch
numbers press Stop/Exit.
56
8
Dialing and storing numbers
Storing speed-dial numbers
You can store your frequently used numbers
as Speed-Dial numbers, so that when you
dial you will only have to press a few keys
(Search/Speed Dial, the three-digit number,
and Black Start or Color Start). The
machine can store 300 Speed-Dial numbers
(001 - 300).
a
8
Changing one-touch and
speed-dial numbers
If you try to store a One-Touch or Speed-Dial
number over an existing number, the LCD will
show the name or number already stored
there.
a
„ To exit without making a change,
press 2.
Use the dial pad to enter a three-digit
Speed-Dial location number (001–300).
Press OK.
c
Enter the telephone or fax number (up to
20 characters).
Press OK.
d
Do one of the following:
„ Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 212 to help
you enter letters.
#005:MIKE
1.Change 2.Exit
b
Enter a new number.
Press OK.
d
Press d or c to position the cursor under
the character you want to change, and
then press Clear/Back to delete it.
Repeat for each character you want to
delete.
e
Enter a new character.
Press OK.
f
Follow the directions beginning in d in
Storing one-touch dial numbers and
Storing Speed-Dial numbers. (See
Storing one-touch dial
numbers on page 56 and Storing
speed-dial numbers on page 57.)
„ Press OK to store the number
without a name.
Do one of the following:
„ To store another Speed-Dial number
go to b.
„ To finish storing Speed-Dial
numbers press Stop/Exit.
Press d or c to position the cursor under
the number you want to change, and
then press Clear/Back to delete it.
Repeat for each number you want to
delete.
c
Press OK.
e
Do one of the following:
„ To change the stored number,
press 1.
Press Menu, 2, 3, 2.
Set Quick-Dial
2.Speed-Dial
b
8
57
8
Chapter 8
Setting up groups for
broadcasting
d
8
„ For One-Touch numbers, press the
One-Touch keys one after the other.
If you often want to send the same fax
message to many fax numbers you can set
up a group.
Groups are stored on a One-Touch key or a
Speed-Dial number. Each group uses up a
One-Touch key or a Speed-Dial location. You
can then send the fax message to all the
numbers stored in a group just by pressing a
One-Touch key or entering a Speed-Dial
number, and then pressing Black Start.
Before you can add numbers to a group, you
need to store them as One-Touch or SpeedDial numbers. You can have up to 20 small
groups, or you can assign up to 315 numbers
to one large group.
a
„ For Speed-Dial numbers, press
Search/Speed Dial, and then enter
the three-digit Speed-Dial location.
The LCD will display your chosen OneTouch numbers with a l and Speed-Dial
numbers with a # (for example l006,
#009).
e
Press OK when you have finished
adding numbers.
f
Do one of the following:
„ Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 212 to help
you enter letters.
Press Menu, 2, 3, 3.
Press OK.
Set Quick-Dial
3.Setup Groups
b
Choose an empty location where you
want to store the group in one of the
following ways:
„ Press a One-Touch key.
„ Press Search/Speed Dial and then
enter the three-digit Speed-Dial
location.
Press OK.
c
58
Use the dial pad to enter a group
number (01 to 20).
Press OK.
To add One-Touch or Speed-Dial
numbers follow the instructions below:
„ Press OK to store the group without
a name.
g
Do one of the following:
„ To store another group for
broadcasting, press OK. Go to b.
„ To finish storing groups for
broadcasting, press Stop/Exit.
Note
Fax Broadcasting is for black & white only.
Dialing and storing numbers
Dialing access codes and
credit card numbers
8
You can combine more than one Quick-Dial
number when you dial. This feature may be
useful if you need to dial an access code for
a cheaper rate from another long distance
carrier.
For example, you might have stored ‘555’ on
Speed-Dial #003 and ‘7000’ on Speed-Dial
#002. You can use them both to dial
‘555-7000’ if you press the following keys:
Press Search/Speed Dial, 003. Press
Search/Speed Dial, 002 and Black Start or
Color Start.
Numbers can be added manually by entering
them on the dial pad:
Press Search/Speed Dial, 003, 7001 (on the
dial pad), and Black Start or Color Start.
This would dial ‘555–7001’. You can also add
a pause by pressing the Redial/Pause key.
Pause
8
8
Press Redial/Pause to insert a 3.5-seconds
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
Tone or pulse (Canada only)
8
If you have a Pulse dialing service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have Touch Tone service, you
will not need this feature to send tone signals.
a
b
Press Hook.
Press # on the machine’s control panel.
Any digits dialed after this will send tone
signals.
When you hang up, the machine will
return to the Pulse dialing service.
59
9
Remote fax options
(black & white only)
Remote fax options ARE NOT available for
color faxes.
Note
Remote fax options let you receive faxes
while you are away from the machine.
You can use only one remote fax option at a
time.
Fax forwarding
The fax forwarding feature lets you
automatically forward your received faxes to
another machine.
a
Press Menu, 2, 5, 1.
Remote Fax Opt
1.Fwd/Page/Store
b
Press a or b to choose Fax Forward.
Press OK.
The LCD will ask you to enter the fax
number you want your faxes to be
forwarded to.
c
Enter the forwarding number using the
dial pad (up to 20 digits), using a OneTouch key or using Search/Speed Dial
and the three-digit location.
Note
If you store a group on a One-Touch key
or a Speed Dial location, the faxes will be
forwarded to several fax numbers.
d
e
Press OK.
Press a or b to choose On or Off.
Backup Print
On
Press OK.
f
60
Press Stop/Exit.
9
If you choose Backup Print On, the
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case there is a power
failure before the fax is forwarded or a
problem at the receiving machine. The
machine can store faxes up to 4 days if
there is a power failure.
9
Remote fax options (black & white only)
Paging
When Paging is chosen, your machine dials
the pager number you’ve programmed, and
then dials your Personal Identification
Number (PIN). This activates your pager so
you will know that you have a fax message in
the memory.
a
Press Menu, 2, 5, 1.
Remote Fax Opt
1.Fwd/Page/Store
b
c
d
Press a or b to choose Paging.
Press OK.
Enter your pager telephone number
followed by # # (up to 20 digits).
Press OK.
Do not include the area code if it is the
same as that of your machine.
For example, press
1 8 0 0 5 5 5 1 2 3 4 # #.
Do one of the following:
9
Fax storage
9
The fax storage feature lets you store your
received faxes in the machine’s memory. You
can retrieve stored fax messages from a fax
machine at another location using the remote
retrieval commands. (See Retrieving fax
messages on page 65.) Your machine will
automatically print a copy of the stored fax.
a
Press Menu, 2, 5, 1.
Remote Fax Opt
1.Fwd/Page/Store
b
Press a or b to choose Fax Storage.
Press OK.
c
Press Stop/Exit.
Note
If Fax Storage is turned on your machine
cannot receive a color fax unless the
sending machine converts it to black &
white.
9
„ If your pager needs a PIN, enter the
PIN, press #, press Redial/Pause,
enter your fax number followed by
# #.
Press OK.
(For example, press:
1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5
5 6 7 8 9 # #)
„ If you do not need a PIN, press OK.
e
Press Stop/Exit.
Note
• You cannot change a Paging number or
PIN remotely.
• If you have set Paging, a backup copy will
automatically be printed at the machine.
61
Chapter 9
PC fax receive
9
If you turn on the PC Fax Receive feature
your machine will store received faxes in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory. The LCD will show the number of
stored faxes received, for example:
PC Fax Msg:001
When you start your PC and the PC Fax
Receiving software is running, your machine
transfers your faxes to your PC automatically.
To transfer the received faxes to your PC you
must have the PC Fax Receive software
running on your PC. (See PC-FAX receiving
in Chapter 6 in the Software User’s Guide on
the CD-ROM.)
If you choose Backup Print On, the machine
will also print the fax.
a
Press Menu, 2, 5, 1.
Remote Fax Opt
1.Fwd/Page/Store
b
Press a or b to choose
PC Fax Receive.
Press OK.
c
Press a or b to choose <USB> or your
computer name if the machine is
connected to a network.
Select ab or OK
<USB>
Press OK.
d
Press a or b to choose On or Off.
Backup Print
Off
Press OK.
e
62
Press Stop/Exit.
Note
If you choose Backup Print On, the
machine will also print the faxes at your
machine so you will have a copy. This is a
safety feature in case there is a power
failure before the faxes are forwarded or a
problem at the receiving machine. The
machine can store faxes up to 4 days if
there is a power failure.
Remote fax options (black & white only)
Changing remote fax
options
Press a or b to choose On or Off.
Press OK. Press Stop/Exit.
9
If received faxes are left in your machine’s
memory when you change the remote fax
option to Off, the LCD will ask you the
following message:
Erase All Fax?
1.Yes 2.No
or
Print All Fax?
1.Yes 2.No
„ If you press 1, faxes in the memory will be
erased or printed before the setting
changes. If a backup copy has already
been printed it will not be printed again.
„ If you press 2, faxes in the memory will not
be erased or printed and the setting will be
unchanged.
If received faxes are left in the machine’s
memory when you change to
PC Fax Receive from another remote fax
option (Fax Forward, Paging or
Fax Storage), the LCD will ask you the
following message:
Send Fax to PC?
1.Yes 2.No
Note
If you choose Backup Print On, the
machine will also print the faxes at your
machine so you will have a copy. This is a
safety feature in case there is a power
failure before the faxes are forwarded or a
problem at the receiving machine. The
machine can store faxes up to 4 days if
there is a power failure.
Turning off remote fax
options
a
9
Press Menu, 2, 5, 1.
Remote Fax Opt
1.Fwd/Page/Store
b
Press a or b to choose Off.
Press OK.
9
Note
The LCD will give you options if there are
received faxes still in your machine’s
memory. (See Changing remote fax
options on page 63.)
c
Press Stop/Exit.
„ If you press 1, faxes in the memory will be
sent to your PC before the setting
changes. Faxes in the memory will be sent
to your PC when the PC Fax Receive icon
is active on your PC. (See the Software
User’s Guide on the CD-ROM.)
„ If you press 2, faxes in the memory will not
be erased or transferred to your PC and
the setting will be unchanged.
The LCD will ask you the following message:
Backup Print
On
Backup Print
Off
63
Chapter 9
Remote retrieval
9
The remote retrieval feature lets you retrieve
your stored fax messages when you are not
at the machine. You can call your machine
from any touch tone telephone or fax
machine, then use the Remote Access Code
to retrieve your messages.
Setting a remote access code
The remote access code lets you access the
remote retrieval features when you are away
from your machine. Before you use the
remote access and retrieval features, you
have to set up your own code. The default
code is an inactive code: – – –l.
a
Using your remote access
code
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers,
immediately enter your Remote Access
Code (3 digits followed by l).
c
The machine signals if it has received
messages:
9
„ No beeps
No messages received.
„ 1 long beep
Fax message received.
Press Menu, 2, 5, 2.
Remote Fax Opt
2.Remote Access
b
Enter a three-digit code using numbers
0 – 9, l or #.
Press OK.
c
Press Stop/Exit.
Note
DO NOT use the same code used for your
Fax Receive Code (l51) or Telephone
Answer Code (#51). (See Changing the
remote codes on page 53.)
d
The machine gives two short beeps to
tell you to enter a command. (See
Remote fax commands on page 66.)
The machine will hang up if you wait
longer than 30 seconds before entering
a command. If you enter an invalid
command the machine will beep three
times.
e
Press 9 0 to reset the machine when you
have finished.
f
Hang up.
Note
You can change your code at any time. If you
want to make your code inactive, press
Clear/Back and then OK in b to restore the
inactive setting – – –l.
64
If your machine is set to Manual mode,
you can still access the remote retrieval
features. Dial the fax number as normal
and let the machine ring. After 2 minutes
you will hear a long beep to tell you to
enter the remote access code. You then
have 30 seconds.
9
Remote fax options (black & white only)
Retrieving fax messages
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers,
immediately enter your remote access
code (3 digits followed by l). If you hear
one long beep, you have messages.
c
When you hear two short beeps, use the
dial pad to press 9 6 2.
d
Wait for a long beep, and then use the
dial pad to enter the number of the
remote fax machine where you want
your fax messages sent to (up to 20
digits), followed by # #.
e
9
Changing the fax forwarding
number
You can change the default setting of your fax
forwarding number from another telephone or
fax machine using touch tone.
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers, enter
your remote access code (3 digits
followed by l). If you hear one long
beep, you have messages.
c
When you hear two short beeps, use the
dial pad to press 9 5 4.
d
Wait for a long beep, and then use the
dial pad to enter the new number of the
remote fax machine where you want
your fax messages forwarded (up to 20
digits), followed by # #.
e
Press 9 0 to reset the machine when
you have finished.
f
Hang up after you hear your machine
beep.
Hang up after you hear your machine
beep. Your machine will call the other
machine, which will then print your fax
messages.
Note
You can insert a pause in a fax number by
using the # key.
9
9
Note
You can insert a pause in a fax number by
using the # key.
65
Chapter 9
Remote fax commands
9
Follow the commands below to access features when you are away from the machine. When you
call the machine and enter your Remote Access Code (3 digits followed by l), the system will give
two short beeps and you must enter a remote command.
Remote commands
95
Change the fax forwarding,
paging or fax storage settings
1 OFF
You can choose Off after you have retrieved or erased all your
messages.
2 Fax forwarding
One long beep means the change is accepted. If you hear three
short beeps, you cannot make the change because something
has not been set up (for example, a fax forwarding or paging
number has not been registered). You can register your fax
forwarding number by entering 4. (See Changing the fax
forwarding number on page 65.) Once you have registered the
number, fax forwarding will work.
3 Paging
4 Fax forwarding number
6 Fax storage
96
97
Retrieve a fax
2 Retrieve all faxes
Enter the number of a remote fax machine to receive stored fax
messages. (See Retrieving fax messages on page 65.)
3 Erase faxes from the memory
If you hear one long beep, fax messages have been erased
from the memory.
Check the receiving status
1 Fax
98
Operation details
You can check whether your machine has received any faxes.
If yes, you will hear one long beep. If no, you will hear three
short beeps.
Change the receive mode
1 External TAD
If you hear one long beep, your change has been accepted.
2 Fax/Tel
3 Fax Only
90
66
Exit
Press 9 0 to exit remote retrieval. Wait for the long beep, then
replace the handset.
10
Polling
10
Polling lets you set up your machine so other
people can receive faxes from you, but they
pay for the call. It also lets you call somebody
else’s fax machine and receive a fax from it,
so you pay for the call. The polling feature
needs to be set up on both machines for this
to work. Not all fax machines support polling.
Polling receive
10
Sequential polling
Sequential polling lets you request
documents from several fax machines in one
operation. Afterwards, a Sequential Polling
Report will be printed.
a
Make sure you are in Fax mode
b
Press Menu, 2, 1, 7.
Make sure you are in Fax mode
b
Press Menu, 2, 1, 7.
Setup Receive
7.Polling RX
c
Enter the fax number you are polling.
Press Black Start or Color Start.
The LCD shows Dialing.
.
Setup Receive
7.Polling RX
Polling receive lets you call another fax
machine to receive a fax.
a
10
.
c
Specify the fax machines you want to
poll by using One-Touch, Speed-Dial,
Search, a Group and or the dial pad.
You must press OK between each
location.
d
Press Black Start or Color Start.
The machine polls each number or
Group number in turn for a document.
Press Stop/Exit while the machine is dialing
to cancel the polling process.
To cancel all sequential polling receive jobs,
press Menu, 2, 6. (See Checking and
canceling waiting jobs on page 39.)
67
10
Chapter 10
Polled transmit
(black & white only)
Note
10
Polled transmit lets you set up your machine
to wait with a document so another fax
machine can call and retrieve it.
Setup for polled transmit
a
Make sure you are in Fax mode
b
c
Load your document.
Press Menu, 2, 2, 6.
Setup Send
6.Polled TX
d
Press a or b to choose On (or Off).
Press OK.
e
Press 2 to choose 2.No if you don’t
want to enter more settings when the
LCD asks you the following message:
Other Settings
1.Yes 2.No
f
g
Press Black Start.
If you are using the scanner glass, the
LCD will prompt you to choose one of
the options below:
Next Page?
1.Yes 2.No(Send)
„ Press 1 to send another page.
Go to h.
„ Press 2 or Black Start to send the
document.
h
Place the next page on the scanner
glass, press OK. Repeat g and h for
each additional page.
Set Next Page
Then Press OK
Your machine will automatically send
the fax.
68
To delete the fax from memory, press
Menu, 2, 6. (See Checking and canceling
waiting jobs on page 39.)
10
.
The document will be stored and can be
retrieved from any other fax machine until
you delete the fax from memory.
11
Printing reports
Fax reports
11
11
You can use the transmission report as proof
that you sent a fax. This report lists the time
and date of transmission and whether the
transmission was successful (shown as
“OK”). If you choose On or On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax’s first page on the report
to help you remember.
When the verification report is turned Off or
to Off+Image, the report will only print if
there is a transmission error.
a
Press Menu, 2, 4, 1.
Report Setting
1.Transmission
b
Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
c
Press Stop/Exit.
Fax journal
11
You can set the machine to print a fax journal
(activity report) at specific intervals (every 50
faxes, 6, 12 or 24 hours, 2 or 7 days). The
default setting is Every 50 Faxes, this
means that your machine will print the journal
when the machine has stored 50 jobs.
Some fax reports (transmission verification
and fax journal) can be printed automatically
and manually.
Transmission verification
report
11
If you set the interval to Off, you can still print
the report by following the steps on the next
page.
a
Press Menu, 2, 4, 2.
Report Setting
2.Journal Period
b
Press a or b to choose an interval.
Press OK.
If you choose 7 days, you will be asked
to choose a day when you want the 7
day countdown to begin.
c
Enter the time to begin printing, in
24 hour format.
Press OK.
For example: enter 19:45 for 7:45 PM.
d
Press Stop/Exit.
If you choose 6, 12, 24 hours, 2 or 7 days, the
machine will print the report at the selected
time and then erase all jobs from its memory.
If the machine’s memory becomes full with
200 jobs before the time you chose has
passed, the machine will print the journal
early and then erase all jobs from memory.
If you want an extra report before it is due to
print, you can print it manually without erasing
the jobs from memory.
69
11
Chapter 11
Reports
11
The following reports are available:
How to print a report
a
1 Transmission
Displays the Transmission Verification
Report for your last outgoing 200 faxes
and prints the last report.
b
Press OK.
„ Enter the number of the report you
want to print. For example, press 2 to
print the help list.
3 Tel Index List
Prints a list of information about your last
200 incoming and outgoing faxes. (TX:
transmit.) (RX: receive.)
5 User Settings
Print a list of your current settings.
6 Network Config
Lists your network settings.
70
Do one of the following:
„ Press a or b to choose the report you
want.
Prints a list of commonly used functions to
help you program your machine.
4 Fax Journal
Press Menu, 6.
Select ab or OK
6.Print Reports
2 Help List
Prints a list of names and numbers stored
in the One-Touch and Speed-Dial
memory in numerical or alphabetical
order.
11
c
d
Press Black Start or Color Start.
Press Stop/Exit.
Section III
Copy
Making copies
III
72
12
Making copies
How to copy
Entering copy mode
Press
12
Making multiple copies
12
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Black Start or Color Start.
(Copy) to enter Copy mode.
Stack Copies:01
100% Auto
1
2
3
4
1
Stack/Sort
2
Copy ratio and Copy layout
3
Contrast
4
Quality
5
Number of copies
5
Making a single copy
a
Make sure you are in Copy mode
b
c
Load your document.
72
Press Black Start or Color Start.
12
12
.
Use the dial pad to enter the number of
copies (up to 99).
Note
(To sort your copies, see Sorting copies
using the ADF on page 75.)
12
.
If the LCD shows “Please wait” and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the color registration and cleaning
process of the belt unit.
Stop copying
To stop copying, press Stop/Exit.
12
Making copies
Copy options
(temporary settings)
To enlarge or reduce the next copy follow the
instructions below:
12
When you want to quickly change the copy
settings temporarily for the next copy, use the
temporary Copy keys. You can use different
combinations.
a
Make sure you are in Copy mode
b
c
Load your document.
d
e
Press Enlarge/Reduce.
„ Press a or b to choose
Custom(25-400%).
Press OK.
12
Use the dial pad to enter an
enlargement or reduction ratio from
25% to 400%. (For example, press
5 3 to enter 53%.)
100%*
104% EXEiLTR
141% A5iA4
200%
Custom(25-400%)
50%
70% A4iA5
Do one of the following:
Press OK.
You can choose the following enlargement or
reduction ratios:
Press
Use the dial pad to enter the number of
copies (up to 99).
„ Press a or b to choose the
enlargement or reduction ratio you
want.
The machine returns to its default settings
one minute after copying, unless you have
set the Mode Timer to 30 seconds or less.
(See Mode timer on page 21.)
Enlarging or reducing the
image copied
.
Press OK.
f
Press Black Start or Color Start.
Note
Page Layout Options 2 in 1(P), 2 in 1(L), 4
in 1(P) or 4 in 1(L) are not available with
Enlarge/Reduce.
78% LGLiLTR
83% LGLiA4
85% LTRiEXE
91% Full Page
94% A4iLTR
97% LTRiA4
Custom(25-400%) allows you to enter a
ratio from 25% to 400%.
73
12
Chapter 12
Using the Options key
12
Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press
Menu selections
Options
Press a or b, then Press OK
Press a or b, then Press OK
Quality
Auto*
Page
75
Text
Photo
Stack/Sort
(appears when the document
is in the ADF)
Stack*
Brightness
-nnonn+*
75
Sort
76
-nnnon+
-nnnno+
-onnnn+
-nonnn+
Contrast
-nnonn+*
76
-nnnon+
-nnnno+
-onnnn+
-nonnn+
Page Layout
Off(1 in 1)*
77
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Tray Select
MP>T1* or MP>T1>T2*
T1>MP or T1>T2>MP
#1(XXX) 1
#2(XXX) 1
MP(XXX) 1
1
“XXX” is the paper size.
(T2 or #2 appears only if you
installed the optional paper tray.)
74
78
Making copies
Improving copy quality
12
You can choose from a range of quality
settings. The default setting is Auto.
Sorting copies using the ADF
You can sort multiple copies. Pages will be
stacked in the order 1 2 3, 1 2 3, 1 2 3, and so
on.
„ Auto
Auto is the recommended mode for
ordinary printouts. Suitable for documents
that contain both text and photographs.
„ Text
Suitable for documents containing only
text.
„ Photo
a
Make sure you are in Copy mode
b
c
Load your document in the ADF.
d
Press Options. Press a or b to choose
Stack/Sort.
Press OK.
e
Press a or b to choose Sort.
Press OK.
f
Press Black Start or Color Start.
Suitable for copying photographs.
To temporarily change the quality setting,
follow the steps below:
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options. Press a or b to choose
Quality.
Press OK.
e
Press a or b to choose Auto, Text or
Photo.
Press OK.
f
Press Black Start or Color Start.
12
.
.
Use the dial pad to enter the number of
copies (up to 99).
Use the dial pad to enter the number of
copies (up to 99).
12
To change the default setting, follow the
steps below:
a
Press Menu, 3, 1.
Copy
1.Quality
b
Press a or b to choose the copy quality.
Press OK.
c
Press Stop/Exit.
75
Chapter 12
Adjusting brightness,
contrast and color
Contrast
12
Brightness
12
Adjust the copy brightness to make copies
darker or lighter.
To temporarily change the copy brightness
setting, follow the steps below:
12
Adjust the contrast to help an image look
sharper and more vivid.
To temporarily change the contrast setting,
follow the steps below:
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options.
Press a or b to choose Contrast.
Press OK.
e
Press a or b to increase or decrease the
contrast.
Press OK.
f
Press Black Start or Color Start.
.
Use the dial pad to enter the number of
copies (up to 99).
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options.
Press a or b to choose Brightness.
Press OK.
e
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
To change the default setting follow the steps
below:
f
Press Black Start or Color Start.
a
.
Use the dial pad to enter the number of
copies (up to 99).
To change the default setting follow the steps
below:
a
Press Menu, 3, 2.
Copy
2.Brightness
b
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
c
Press Stop/Exit.
76
Press Menu, 3, 3.
Copy
3.Contrast
b
Press a or b to increase or decrease the
contrast.
Press OK.
c
Press Stop/Exit.
Making copies
Color saturation
12
You can change the default setting for color
saturation.
To change the default setting follow the steps
below:
a
Press Menu, 3, 4.
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options.
Press a or b to choose Page Layout
Press OK.
e
Press
2 in
4 in
Press
f
Press Black Start or Color Start to
scan the page.
If you placed the document in the ADF,
the machine scans the pages and starts
printing.
Copy
4.Color Adjust
b
Press a or b to choose 1.Red, 2.Green
or 3.Blue.
Press OK.
c
Press a or b to increase or decrease the
color saturation.
Press OK.
d
Return to b to choose the next color. Or
press Stop/Exit.
Making N in 1 copies
(page layout)
„ Please make sure the paper size is set to
Letter, A4, Legal or Folio.
„ (P) means Portrait and (L) means
Landscape.
Use the dial pad to enter the number of
copies (up to 99).
a or b to choose 2 in 1 (P),
1 (L), 4 in 1 (P),
1 (L) or Off(1 in 1).
OK.
If you are using the scanner glass, go
to g.
12
You can reduce the amount of paper used
when copying by using the N in 1 copy
feature. This allows you to copy two or four
pages onto one page, which lets you save
paper.
Important
.
g
After the machine scans the page,
press 1 to scan the next page.
Next Page?
1.Yes 2.No
h
12
i
Place the next page on the scanner
glass.
Press OK.
Repeat g and h for each page of the
layout.
After all the pages have been scanned,
press 2 in g to finish.
„ You cannot use the Enlarge/Reduce
setting with the N in 1 feature.
77
12
Chapter 12
If you are copying from the ADF:
12
Insert your document face up in the direction
shown below:
Tray selection
You can change the tray use only for the next
copy.
„ 2 in 1 (P)
„ 2 in 1 (L)
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options.
Press a or b to choose Tray Select.
Press OK.
e
Press a or b to choose the MP>T1,
T1>MP, #1(XXX) 1 or MP(XXX) 1.
Press OK.
f
Press Black Start or Color Start.
„ 4 in 1 (P)
„ 4 in 1 (L)
If you are copying from the scanner
glass:
12
.
Use the dial pad to enter the number of
copies (up to 99).
Choose
Tray Select
MP>T1 or MP>T1>T2
T1>MP or T1>T2>MP
#1(XXX) 1
12
Insert your document face down in the
direction shown below:
#2(XXX) 1
MP(XXX) 1
„ 2 in 1 (P)
1
XXX is the paper size you set in Menu, 1, 3.
Note
„ 2 in 1 (L)
„ 4 in 1 (P)
„ 4 in 1 (L)
78
• T2 or #2 appears only if the optional paper
tray is installed.
• To change the default setting for Tray
Select, see Tray use in copy mode
on page 22.
Making copies
Out of memory
message
12
If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start or
Color Start to copy the pages scanned so
far, or to press Stop/Exit to cancel the
operation.
To gain extra memory, you can do the
following:
„ Print the faxes that are in the memory.
(See Printing a fax from the memory
on page 45.)
„ You can turn off Fax Storage. (See
Turning off remote fax options
on page 63.)
„ Add optional memory (See Memory board
on page 106.)
Note
When you get an Out of Memory
message, you may be able to make
copies if you first print incoming faxes in
the memory to restore the memory to
100%.
12
79
Chapter 12
80
Section IV
Walk-up printing
82
Printing data from a USB flash memory drive 86
Printing photos from a digital camera
IV
13
Printing photos from a digital
camera
Using PictBridge
Setting your digital camera
If your camera is using the USB Mass
Storage standard, you can also print photos
from a digital camera without PictBridge.
(See Connecting a camera as a storage
device on page 84.)
PictBridge requirements
13
„ Copies
„ Qualities
„ Paper size
„ Date print
„ File name print
„ Layout
13
Note
The names and availability of each setting
depends on the specification of your
camera.
13
To avoid errors, remember the following
points:
„ The machine and the digital camera must
be connected using a suitable USB cable.
You can also set the following PictBridge
settings by using the control panel.
„ The image file must be taken with the
digital camera you want to connect to the
machine.
1
82
13
Make sure your camera is in PictBridge
mode. The following PictBridge settings may
be available from the LCD of your PictBridge
compatible camera. Depending on your
camera some of these settings may not be
available.
Your Brother machine supports the
PictBridge standard, allowing you to connect
to and print photos directly from any
PictBridge compatible digital camera.
Before using
PictBridge
13
Menu selections
Options
Paper Size
Letter, A4, B5, A5, B6, A6
Orientation
Portrait, Landscape 1
Date & Time
Off, On
File Name
Off, On
Print Quality
Normal, Fine
If you choose the paper size Letter, A4 or B5, Portrait
will be chosen. If you choose A5, B6 or A6,
Landscape will be chosen.
Printing photos from a digital camera
a
Printing images
Press Menu, 5, 3.
USB Direct I/F
3.PictBridge
b
a
To set the PictBridge settings, press a or
b to choose 1.Paper Size,
2.Orientation, 3.Date & Time,
4.File Name, or 5.Print Quality.
Press OK.
c
Press a or b to choose an option for
each menu setting.
Press OK.
d
Press Stop/Exit.
Repeat b to c for each PictBridge
setting.
• Camera settings are prioritized as long as
your camera is not set to use your
machine’s settings (default settings). If
your camera is set to use your machine’s
settings, the machine will print your photo
using the settings below.
Machine settings
Default settings
Paper Size
Letter
Orientation
Portrait
Date & Time
Off
File Name
Off
Print Quality
Normal
• Please refer to the documentation
supplied with your camera for more
detailed information on changing
PictBridge settings.
Make sure that your camera is turned
off. Connect your camera to the USB
direct interface (1) on the front of the
machine using a suitable USB cable.
1
b
Note
13
Turn on the camera. Make sure your
camera is in PictBridge mode.
When the machine has recognized the
camera, the LCD shows the following
message depending on which mode the
machine is in:
04/20 15:30 Fax
Camera Connected
Scan:Select ab
Camera Connected
Stack Copies:01
Camera Connected
c
Set your camera to print an image. Set
the number of copies if you are asked.
When the machine starts printing an
image, the LCD will shows the following
message:
PictBridge
Printing. Keep...
Note
Please refer to the documentation
supplied with your camera for detailed
operations how to print using PictBridge.
83
13
Chapter 13
CAUTION
To prevent damage to your machine, do not
connect any device other than a digital
camera or USB flash memory drive to the
USB direct interface.
DO NOT remove the digital camera from
the USB direct interface until the machine
has finished printing.
DPOF printing
DPOF stands for Digital Print Order Format.
Major digital camera manufacturers (Canon
Inc., Eastman Kodak Company, Fuji Photo
Film Co. Ltd., Matsushita Electric Industrial
Co. Ltd. and Sony Corporation) created this
standard to make it easier to print images
from a digital camera.
If your digital camera supports DPOF
printing, you will be able to choose on the
digital camera display the images and
number of copies you want to print.
The following DPOF settings are available.
„ 1 in 1 printing
„ Copies
84
Connecting a camera
as a storage device
Even if your camera is not in PictBridge
mode, or does not support PictBridge, you
can connect your camera as a normal
storage device. This enables you to print
photos from your camera.
Follow the steps in Printing data directly from
the USB flash memory drive on page 87.
(If you would like to print photos in PictBridge
mode, see Setting your digital camera
on page 82.)
13
Note
The name of the storage mode and
operation differs among digital cameras.
Please refer to the documentation
supplied with your camera for detailed
information, such as how to switch from
PictBridge mode to mass storage mode.
13
Printing photos from a digital camera
Understanding the
error messages
13
Once you are familiar with the types of errors
that can occur while you are using the
PictBridge, you can easily identify and
troubleshoot any problems.
„ Out of Memory
This message will appear if you are
working with images that are too large for
the machine's memory.
„ Unusable Device
This message will appear if you connect
an incompatible or broken device to the
USB direct interface. To clear the error,
unplug the device from the USB direct
interface.
(For more detailed solutions, see Error and
maintenance messages on page 127.)
13
85
14
Printing data from a USB flash
memory drive
With the direct print feature, you do not need
a computer to print data. You can print by just
plugging your USB flash memory drive into
the machine’s USB direct interface.
14
Creating a PRN or
PostScript® 3 ™ file for
direct printing
14
Note
Some USB flash memory drives may not
work with the machine. If this happens the
machine will display Unusable Device.
Supported file formats
14
Direct print supports the following file formats:
„ PDF version 1.6 1
Note
The screens in this section may vary
depending on your application and
operating system.
a
From the menu bar of an application,
click File, then Print.
b
Choose Brother MFC-XXXX Printer (1)
and check the Print to file box (2).
Click Print.
„ JPEG
„ Exif + JPEG
1
„ PRN (created by MFC-9440CN or
MFC-9450CDN driver)
„ TIFF (scanned by all MFC or DCP Brother
models)
2
„ PostScript® 3 ™ (created by the
MFC-9440CN or MFC-9450CDN
BRScript3 printer driver)
1
The data including JBIG2 image file, JPEG2000
image file and layered files are not supported.
c
Choose the folder you want to save the
file to and enter the file name if you are
prompted to.
If you are prompted for a file name only,
you can also specify the folder you want
to save the file in by entering the
directory name. For example:
C:\Temp\FileName.prn
If you have a USB flash memory drive
connected to your computer, you can
save the file directly to the USB flash
memory drive.
86
Printing data from a USB flash memory drive
Printing data directly
from the USB flash
memory drive
a
d
14
Connect your USB flash memory drive
to the USB direct interface (1) on the
front of the machine.
1
Do one of the following:
„ Press a or b to choose a setting you
need to change and press OK, and
then press a or b to choose an option
for the setting and press OK.
„ If you do not need to change the
current default settings, go to e.
Print File Set
Paper Size
e
h
Print File Set
Multiple Page e
h
Print File Set
Orientation
e
h
b
When the machine has recognized the
USB flash memory drive, the Direct
LED turns blue.
Press the Direct key.
Direct Print
1.FILE0_1.PDF
c
Print File Set
Media Type
e
h
Print File Set
Collate
e
h
e
Press a or b to choose the folder name
or file name you want to print.
Press OK.
If you have chosen the folder name,
press a or b to choose the file name you
want to print.
Press OK.
Note
• If you want to print an index of the files, choose
Index Print, and then press OK. Press
Black Start or Color Start to print the data.
• File names containing more than 8
characters will appear on the LCD as the
first 6 characters of the file name followed
by a tilde mark (~) and a number. For
example, “HOLIDAY2007.JPG” would
appear as “HOLIDA~1.JPG”.
Only the following characters can be
displayed on the LCD:
ABCDEFGHIJKLMNOPQRST
UVWXYZ0123456789$%’`-@
{}~!#()&_^
Print File Set
Tray Use
e
h
Print File Set
Print Quality e
h
Print File Set
PDF Option
e
h
Print File Set
Paper Size
e
14
Note
Depending the file type, some of these
settings may not appear.
87
Chapter 14
e
Press Black Start or Color Start if you
have finished.
f
Press the dial pad key to enter the
number of copies you want.
Press OK.
Copies
=
1
g
Press Black Start or Color Start to
print the data.
CAUTION
To prevent damage to your machine,
DO NOT connect any device other than a
digital camera or USB flash memory drive
to the USB direct interface.
DO NOT remove the USB flash memory
drive from the USB direct interface until the
machine has finished printing.
Note
• If you want to change the default setting
for the paper tray to feed paper from,
press Menu, 1, 7, 3 to change the paper
tray setting.
• You can change the default settings for
direct print by using the control panel
when the machine is not in the direct print
mode. Press Menu, 5 to enter the
USB Direct I/F menu. (See Menu
table on page 197.)
88
Understanding the
error messages
Once you are familiar with the types of errors
that can occur while you print data from the
USB flash memory drive with direct print, you
can easily identify and troubleshoot any
problems.
„ Out of Memory
This message will appear if you are
working with images that are too large for
the machine's memory.
„ Unusable Device
This message will appear if you connect
an incompatible or broken device to the
USB direct interface. To clear the error,
unplug the device from the USB direct
interface.
(See Error and maintenance
messages on page 127 for the detailed
solution.)
14
Section V
Software
Software and network features
V
90
15
Software and network features
The User’s Guide on the CD-ROM includes
the Software User’s Guide and Network
User’s Guide for features available when
connected to a computer (for example,
printing and scanning). These guides have
easy to use links that, when clicked, will take
you directly to a particular section.
15
b
Click on the manual you want (SOFTWARE
USER’S GUIDE, NETWORK USER’S GUIDE
or USER’S GUIDE) from the top menu.
c
Click the heading you would like to view
from the list at the left of the window.
You can find information on these features:
„ Printing
„ Scanning
„ ControlCenter3 (for Windows®)
„ ControlCenter2 (for
Macintosh®)
„ Remote Setup
„ Faxing from your computer
„ Network Faxing
„ Network Printing
„ Network Scanning
Note
For Macintosh®
See Accessing the User’s
Guides on page 2.
How to read HTML
User’s Guide
15
This is a quick reference for using the HTML
User’s Guide.
For Windows®
Note
If you have not installed the software, see
Viewing documentation
(Windows®) on page 3.
a
90
From the Start menu, point to Brother,
MFC-9440CN or MFC-9450CDN from
the programs group, then click User’s
Guides in HTML format.
15
15
a
Make sure your Macintosh® is turned
on. Insert the Brother CD-ROM into your
CD-ROM drive.
b
c
Double-click the Documentation icon.
d
Click on the manual you want (SOFTWARE
USER’S GUIDE, NETWORK USER’S
GUIDE or USER’S GUIDE) in the top menu,
and then click the heading you would like to
read from the list at the left of the window.
Double-click your language folder, and
then double-click the top page file.
Section VI
Appendixes
Safety and legal
Options
Troubleshooting and routine maintenance
Menu and features
Specifications
Glossary
VI
92
104
108
197
214
225
A
Safety and legal
Choosing a location
Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine
near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where
the temperature remains between 50° F and 90.5° F (10° C and 32.5° C) and the humidity is
between 20% to 80% (without condensation).
CAUTION
Avoid placing your machine in a high-traffic area.
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or
devices that contain magnets or generate magnetic fields.
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive
gasses, moisture, or dust.
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic
timers.
Disruption of power can wipe out information in the machine’s memory.
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances
or other equipment that might disrupt the power supply.
Avoid interference sources, such as speakers or the base units of non-Brother cordless
telephones.
DO NOT put objects on top of the machine.
92
A
A
Safety and legal
To use the machine safely
A
A
Please keep these instructions for later reference and read them before attempting any
maintenance.
WARNING
There are high voltage electrodes inside the
machine. Before you clean the inside of the
machine, make sure you have unplugged the
telephone line cord first and then the power cord
from the AC power outlet.
DO NOT use flammable substances, any type of
spray, or an organic solvent/liquid that contains
alcohol or ammonia to clean the inside or outside
of the machine.
Refer to Routine maintenance on page 145 for
how to clean the machine.
DO NOT handle the plug with wet hands. Doing
this might cause an electrical shock.
Always make sure the plug is fully inserted.
After you have just used the machine, some
internal parts of the machine will be extremely hot.
When you open the front or back cover of the
machine, DO NOT touch the shaded parts shown
in the illustration.
The fuser unit is marked with a caution label.
Please DO NOT remove or damage the label.
93
To prevent injuries, be careful not to put your
hands on the edge of the machine under the
document cover as shown in the illustration.
To prevent injuries, be careful not to put your
fingers in the area shown in the illustrations.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner
dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the
toner dust with a dry, lint-free cloth and dispose of it according to local regulations.
When you move the machine, grasp the side hand
holds that are located at the bottom of the
machine. DO NOT carry the machine by holding
scanner unit. To prevent injuries when moving or
lifting this machine, make sure to use at least two
people.
Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall
jack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
This product must be installed near an AC power outlet that is easily accessible. In case of
an emergency, you must disconnect the power cord from the AC power outlet to shut off the
power completely.
94
Safety and legal
A
To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line
cord.
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line and on the telephone line, or unplug the cords
during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink,
washing machine, or in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 Use only the power cord provided with the machine.
5 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible
special disposal instructions.
SAVE THESE INSTRUCTIONS
95
Important information
Standard telephone and FCC notices
These notices are in effect on models sold and used in the United States only.
When programming emergency numbers or making test calls to emergency numbers:
„ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging
up.
„ Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the backside of this equipment is a label that contains, among other information, a
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack,
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. (See installation instructions for
details.)
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain uninterrupted
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact
Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
96
A
A
Safety and legal
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See
Brother numbers on page i.)
WARNING
For protection against the risk of electrical shock, always disconnect all cables from the wall
outlet before servicing, modifying or installing the equipment.
This equipment may not be used on coin service lines provided by the telephone company or
connected to party lines.
Brother cannot accept any financial or other responsibilities that may be the result of your use
of this information, including direct, special or consequential damages. There are no warranties
extended or granted by this document.
This machine has been certified to comply with FCC standards, which are applied to the USA
only. A grounded plug should be plugged into a grounded AC power outlet after checking the
rating of the local power supply for the machine to operate properly and safely.
97
A
Federal Communications Commission (FCC) Declaration of Conformity (USA only)
Responsible Party:
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name: MFC-9440CN and MFC-9450CDN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver.
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
„ Call the dealer or an experienced radio/TV technician for help.
Important
A
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s
authority to operate the equipment.
Important—about the interface cable
A shielded interface cable should be used to ensure compliance with the limits for a Class B digital
device.
98
A
Safety and legal
Industry Canada Compliance Statement (Canada only)
A
A
This Class B digital apparatus complies with Canadian ICES–003.
Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.
Disconnect device
A
This product must be installed near an electrical jack that is easily accessible. In case of
emergencies, you must disconnect the power cord from the electrical jack to shut off power
completely.
LAN connection
A
CAUTION
DO NOT connect this product to a LAN connection that is subject to over-voltages.
Laser safety
A
This equipment is certified as a Class 1 laser product as defined in IEC 60825-1+A2: 2001 under
the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. This means that the
equipment does not produce hazardous laser radiation.
Since radiation emitted inside the equipment is completely confined within protective housings
and external covers, the laser beam cannot escape from the machine during any phase of user
operation.
99
FDA regulations
A
U.S. Food and Drug Administration (FDA) has implemented regulations for laser products
manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the
United States. The following label on the back of the machine indicates compliance with the FDA
regulations and must be attached to laser products marketed in the United States.
Manufactured:
BROTHER TECHNOLOGY (SHENZHEN) LTD.
NO6 Gold Garden Ind., Nanling Buji, Longgang, Shenzhen, China.
This product complies with FDA performance standards for laser products except for deviations pursuant
to Laser Notice No. 50, dated July 26, 2001.
WARNING
Use of controls, adjustments or performance of procedures other than those specified in this
manual may result in hazardous invisible radiation exposure.
Internal laser radiation
Max. Radiation Power: 30 mW
Wave Length: 780 – 800 nm
Laser Class: Class 3B
Important safety instructions
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the inside of the machine. DO NOT
use liquid or aerosol cleaners. Use a dry cloth for cleaning.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure
reliable operation of the product and to protect it from overheating, these openings must not
be blocked or covered. The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator
or heater. This product should never be placed in a built-in installation unless proper ventilation
is provided.
7 This product should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified
electrician.
100
A
Safety and legal
8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call
your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded
plug.
9 Use only the power cord supplied with this machine.
10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people
can walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings on the
products plugged into the extension cord DO NOT exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the AC power outlet does not exceed
15 amperes (US only).
12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place
anything in the path of received faxes.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because
opening or removing covers may expose you to dangerous voltage points and other risks and
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the
location of your nearest Brother Authorized Service Center, please call
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized
Service Personnel under the following conditions:
„ When the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„ DO NOT use this product near appliances that use water, a swimming pool or in a wet
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an
electrical shock). If you have connected a telephone DO NOT use it to report a gas leak in
the vicinity of the leak.
101
A
Legal limitations for copying
Color reproductions of certain documents are illegal and many result in either criminal or civil
liability. This memorandum is intended to be a guide rather than a complete listing of every
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular
questionable documents.
The following documents issued by the United States/Canadian Government or any of its
Agencies may not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’.
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain
state/provincial laws.
102
A
Safety and legal
Trademarks
A
A
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in
the U.S. and other countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems
Incorporated.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
Each company whose software title is mentioned in this manual has a Software License
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s Guide, the Software User’s
Guide, and the Network User’s Guide are registered trademarks of their respective
companies.
103
B
Options
B
Options
B
This machine has the following optional accessories. You can increase the capabilities of the
machine with these items.
Lower tray unit
LT-100CL
104
DIMM memory
Options
Optional paper tray
b
B
Order Number: LT-100CL
An optional lower tray can be installed, and it
can hold up to 500 sheets of 20 lb (80 g/m2)
paper.
Using two people, lift the machine
carefully and place it onto the optional
lower tray unit, so that the alignment
pins of the lower tray unit are inserted
into the guide holes on the bottom of the
machine as shown.
When an optional tray is installed, the
machine can hold up to 800 sheets of plain
paper.
Installing the optional paper
tray
B
c
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
d
To set the paper size for the lower tray,
press Menu, 1, 3, 3. Press a or b to
choose A4, Letter, Legal,
Executive, A5, B5, B6 or Folio.
Press OK, and then press Stop/Exit.
WARNING
This machine is heavy. To prevent injuries
use at least two people to lift the machine.
Be careful not to pinch your fingers when
you set the machine down.
a
Turn off the power switch. Unplug the
telephone line cord and interface cable,
and then unplug the power cord from the
AC outlet.
105
B
e
For Windows® users:
Go to Start > Control Panel > Printers
and Faxes. Right-click on your printer
icon and choose Properties. Choose
the Accessories tab and click Auto
Detect. When the optional lower tray
and paper size have been detected click
Apply.
Memory board
This machine has 64 MB of standard memory
and one slot for optional memory expansion.
You can expand the memory up to 576 MB by
installing dual in-line memory modules
(SO-DIMMs). When you add the optional
memory, it increases the performance for
both copy and print operations.
In general, the machine uses industrystandard SO-DIMM with the following
specifications:
Type: 144 pin and 64 bit output
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64 MB, 128 MB, 256 MB or
512 MB
Height: 1.25 in. (31.75 mm)
Note
The Auto Detect function is not available
under the following machine conditions:
• The machine power switch is off.
• The machine is in an error state.
• The machine is in a network shared
environment.
• The cable is not connected to the
machine correctly.
• If this situation occurs, you can
manually add the options you have
installed. In Available Options select
the option you have installed, click
Add, and then click Apply.
For Macintosh® users:
The printer driver is already configured for
use with the lower paper tray. No additional
steps are required.
106
Dram Type: SDRAM 2 Bank
You can install the following SO-DIMM:
SDRAM SO-DIMM 144 pin
Capacity: 64 MB, 128 MB, 256 MB or
512 MB
The following web sites sell memory
modules:
http://www.crucial.com/
http://www.kingston.com/
http://www.goldenram.com/
http://www.buffalo-technology.com/
Note
• There might be some SO-DIMMs that will
not work with the machine.
• For more information, call Brother
Customer Service.
B
Options
Installing extra memory
B
a
Turn off the machine’s power switch.
Unplug the telephone line cord.
b
Disconnect the interface cable from the
machine, and then unplug the power
cord from the AC power outlet.
c
e
Hold the DIMM by the edges and align
the notches in the DIMM with the
protrusions in the slot. Insert the DIMM
diagonally (1), then tilt it toward the
interface board until it clicks into
place (2).
1
2
Remove the DIMM covers (1 and 2).
2
f
Put the DIMM covers (2 and 1) back on.
2
1
1
d
Unpack the DIMM and hold it by its
edges.
CAUTION
To prevent damage to the machine from
static electricity, DO NOT touch the
memory chips or the board surface.
g
Plug the machine’s power cord back into
the AC power outlet first, and then
connect the interface cable.
h
Plug in the telephone line cord. Turn on
the machine’s power switch.
Note
To make sure that you have installed the
SO-DIMM properly, you can print the User
Settings List that shows the current
memory size. (See Reports on page 70.)
107
B
C
Troubleshooting and routine
maintenance
Troubleshooting
C
C
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you are having difficulty with your machine
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing or receiving faxes
Difficulties
„ Condensed print
„ Horizontal streaks
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
„ Top and bottom sentences are
cut off
„ Missing lines
Poor print quality
See Improving the print quality on page 115.
Vertical black lines when receiving
One of the corona wires for printing may be dirty. Clean the four corona wires.
(See Cleaning the corona wires on page 151.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-877-BROTHER
(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper size on page 22.)
Turn on auto reduction. (See Printing a reduced incoming fax on page 44.)
108
C
Troubleshooting and routine maintenance
Telephone line or connections
Difficulties
Suggestions
Dialing does not work.
Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only)
Check all line cord connections.
Check that the machine is plugged in and switched on.
C
Send a manual fax by pressing Hook or by lifting the handset of an external
telephone and dialing the number. Wait to hear fax receiving tones before
pressing Black Start or Color Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
Receiving a fax on page 41.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Sending faxes
Difficulties
Suggestions
Poor sending quality.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 146.)
Transmission Verification Report
says ‘RESULT:NG’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Turning off remote fax options on
page 63), print fax messages in memory (see Printing a fax from the memory on
page 45) or cancel a delayed fax or polling job (see Checking and canceling
waiting jobs on page 39). If the problem continues, ask the telephone company to
check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 126.)
Vertical black lines when sending.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Cleaning the scanner on page 146.)
Handling incoming calls
Difficulties
Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy
receive on page 44.)
Sending a Fax Call to the machine.
If you answered on an external or extension telephone, press your Fax Receive
Code [default setting is (l 51)]. When your machine answers, hang up.
109
Handling incoming calls (continued)
Difficulties
Suggestions
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an
answering machine, an alarm system or other custom feature on a single telephone
line with your machine, it may create a problem sending or receiving faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
Difficulties
Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when
the machine is in Fax mode.
Copy quality difficulties
Difficulties
Suggestions
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one of the corona wires for printing is dirty. (See Cleaning the
scanner on page 146 and Cleaning the corona wires on page 151.)
Printing difficulties
Difficulties
No printout.
Suggestions
„ Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridges and drum unit are installed properly. (See
Replacing the drum unit on page 171.)
„ Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 127.)
„ Check that the machine is online:
(For Windows Vista®)
Click the Start button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use
Printer Offline is unchecked.
(For Windows® XP and Windows Server® 2003)
Click the Start button and select Printers and Faxes.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline
is unchecked.
(For Windows® 2000)
Click the Start button and select Settings and then Printers.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline
is unchecked.
110
Troubleshooting and routine maintenance
Printing difficulties (continued)
Difficulties
The machine prints unexpectedly
or it prints garbage.
Suggestions
„ Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes. (The machine can be turned off for up to 4 days without losing faxes
stored in the memory.)
„ Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
„ Check the settings in your application to make sure that it is set up to work with
your machine.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
(MFC-9450CDN only)
Check the paper size setting in the printer driver. You need to select Letter, Legal
or Folio.
The machine is not printing or has
stopped printing and the machine’s
Data LED turns on.
Press Job Cancel. As the machine cancels the job and clears it from the memory
it may produce an incomplete printout.
„ Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
Scanning difficulties
Difficulties
Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother
TWAIN driver.
Network scanning does not work.
See Network difficulties on page 112.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
111
C
Paper handling difficulties
Difficulties
Suggestions
The machine does not load paper.
„ If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paper or a
Paper Jam message.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Check that the MP tray mode is not chosen in the printer driver.
„ If the LCD shows Paper Jam message and you still have a problem, see
Paper jams on page 134.
The machine does not feed paper
from the MP tray.
„ Fan the paper well and put it back in the tray firmly.
„ Make sure that MP tray mode is chosen in the printer driver.
How do I print on envelopes?
You can load envelopes from the MP tray. Your application must be set up to print
the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application. (See your application’s manual for
more information.)
Which paper can I use?
You can use plain paper, recycled paper, envelopes and labels that are made for
laser machines. (For details, see Acceptable paper and other media on page 12.)
There is a paper jam.
(See Paper jams on page 134.)
Print quality difficulties
Difficulties
Printed pages are curled.
Suggestions
„ Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
„ Make sure that you choose the Paper Type that suits the media type you are
using. (See Acceptable paper and other media on page 12.)
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
paper and other media on page 12 and Basic tab in the Software User’s Guide on
the CD-ROM.)
„ If this problem occurs when making copies or printing received faxes, turn
Toner Save mode to off in the machine menu settings. (See Toner save on
page 25.)
„ Set Toner Save mode to off in the Advanced tab in the printer driver. (See
Advanced tab in the Software User’s Guide on the CD-ROM.)
Network difficulties
Difficulties
Suggestions
Cannot print over a wired Network.
Make sure your machine is powered on and is on-line and in Ready mode. Print
the Network Configuration list to see your current Network settings. (See How to
print a report on page 70.) Reconnect the LAN cable to the hub to verify that the
cable and network connections are good. If possible, try connecting the machine
to a different port on your hub using a different cable. If the connections are good,
the upper LED of the back panel of the machine will be green.
112
Troubleshooting and routine maintenance
Network difficulties (continued)
Difficulties
Suggestions
The network scanning feature
does not work.
(For Windows® only) The firewall setting on your PC may be rejecting the
necessary network connection. Follow the instructions below to configure your
firewall. If you are using a personal firewall software, see the User’s Guide for
your software or contact the software manufacturer.
The network PC Fax Receive
feature does not work.
The network printing feature does
not work.
For Windows® XP SP2 users:
a
C
Click the Start button, Control Panel, Network and Internet
Connections and then Windows Firewall. Make sure that Windows
Firewall on the General tab is set to On.
b
Click the Advanced tab and Settings... button of the Network
Connection Settings.
c
d
Click the Add button.
To add port 54925 for network scanning, enter the information below:
1. In Description of service: Enter any description, for example “Brother
Scanner”.
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “54925 ”.
4. In Internal Port number for this service: Enter “54925 ”.
5. Make sure UDP is selected.
6. Click OK.
e
f
Click the Add button.
To add port 54926 for network PC Fax, enter the information below:
1. In Description of service: Enter any description, for example “Brother
PC Fax”.
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “54926 ”.
4. In Internal Port number for this service: Enter “54926 ”.
5. Make sure UDP is selected.
6. Click OK.
g
h
If you still have trouble with your network connection, click the Add button.
To add port 137 for network scanning, network printing and network PC
Fax receiving, enter the information below:
1. In Description of service: - Enter any description, for example “Brother
PC Fax receiving”
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “137 ”.
4. In Internal Port number for this service: Enter “137 ”.
5. Make sure UDP is selected.
6. Click OK.
i
Make sure if the new setting is added and is checked, and then click OK.
113
Network difficulties (continued)
Difficulties
Suggestions
The network scanning feature
does not work.
For Windows Vista® users:
The network PC Fax Receive
feature does not work.
The network printing feature does
not work.
a
Click the Start button, Control Panel, Network and Internet, Windows
Firewall and click Change settings.
b
(continued)
When the User Account Control screen appears, do the following.
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the
administrator password and click OK.
c
d
e
f
Make sure that Windows Firewall on the General tab is set to On.
Click the Exceptions tab.
Click the Add port... button.
To add port 54925 for network scanning, enter the information below:
1. In Name: Enter any description, for example “Brother Scanner”.
2. In Port number: Enter “54925 ”.
3. Make sure UDP is selected. Then click OK.
g
h
Click the Add port... button.
To add port 54926 for Network PC Fax, enter the information below:
1. In Name: Enter any description, for example “Brother PC Fax”.
2. In Port number: Enter “54926 ”.
3. Make sure UDP is selected. Then click OK.
i
Make sure that the new setting is added and is checked, and then click
Apply.
j
If you still have trouble with your network connection such as network
scanning or printing, check File and Printer Sharing box in the
Exceptions tab and then click Apply.
Your computer cannot find your
machine.
For Windows® users: The firewall setting on your PC may be rejecting the
necessary network connection. For details, see the instruction above.
For Macintosh® users: Re-select your machine in the DeviceSelector
application located in Macintosh HD/Library/Printers/Brother/Utilities or from
the Model pop-up menu of ControlCenter2.
114
Troubleshooting and routine maintenance
Improving the print quality
C
If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable or try the machine on another
computer.
Note
You can resolve a print quality problem by replacing a toner cartridge with a new one when the
LCD shows the Toner Life End message.
Examples of poor print
quality
White lines or bands or ribbing
across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Make sure that the machine is on a solid level surface.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 166.)
„ Shake the toner cartridges gently.
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 171.)
„ Make sure that you use paper that meets our specifications. A rough
surfaced paper or thick print media can cause the problem. (See
Acceptable paper and other media on page 12.)
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 147.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
Colors are light or unclear on
the whole page.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the recommended paper was used.
„ Change the paper to freshly unpacked paper.
„ Make sure that the front cover is closed properly.
„ Shake the toner cartridges gently.
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 147.)
„ Turn off Toner Save. (See Toner save on page 25.)
White streaks or bands down
the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Shake the toner cartridges gently.
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 147.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
115
C
Examples of poor print
quality
Colored streaks or bands down
the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ One of the toner cartridges may be damaged. Replace the toner
cartridge that matches the color of the streak or band. (See Replacing
a toner cartridge on page 166.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 151.)
„ Make sure each corona wire’s green tab is at the home position (b).
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ The fuser unit may have a smudge mark. Call Brother Customer
Service at 1-877-BROTHER (1-877-276-8437) (in USA) or
1-877 -BROTHER (in Canada).
Colored lines across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ One of the toner cartridges may be damaged. Replace the toner
cartridge that matches the color of the line. (See Replacing a toner
cartridge on page 166.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 151.)
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 147.)
White spots or hollow print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that the recommended paper was used.
„ Choose Thick paper mode in the printer driver or in the machine’s
Paper Type menu setting, or use thinner paper than you are currently
using. (See Paper type on page 21 and Basic tab in the Software
User’s Guide on the CD-ROM.)
„ Change the paper to fresh, unopened paper.
„ Check the machine’s environment. Conditions such as high humidity
can cause hollow print. (See Choosing a location on page 92.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 151.)
If the print quality has not improved, put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ Clean the drum unit. (See Cleaning the drum unit on page 155.)
Completely blank or some
colors are missing.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 166.)
„ One of the toner cartridges may be damaged. Identify the missing
color and put in a new toner cartridge for the color with the white line.
(See Replacing a toner cartridge on page 166.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
116
Troubleshooting and routine maintenance
Examples of poor print
quality
Colored or white spots at
2.95 in. intervals (75 mm)
Recommendation
a
Dust, paper powder, glue, and so on may stick to the surface of the
photosensitive drum (OPC) and cause colored or white spots to
appear on printed documents.
b
Make five copies of a blank, white sheet of paper. (See Making
multiple copies on page 72.)
c
If you still see the spots down the printed documents at
2.95 in. (75 mm) intervals after you made five copies, clean the
drum unit. (See Cleaning the drum unit on page 155.)
d
If the print quality still has not improved you need to install a new
drum. (See Replacing the drum unit on page 171.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
2.95 in. (75 mm)
2.95 in. (75 mm)
Toner scatter or toner stain
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
C
„ Check the machine’s environment. Conditions such as high humidity
and high temperatures may cause this print quality problem. (See
Choosing a location on page 92.)
„ Make sure that you use paper that meets our specifications. Roughsurfaced paper may cause the problem. (See Acceptable paper and
other media on page 12.)
„ Install a new toner cartridge for the color causing the problem. (See
Replacing a toner cartridge on page 166.)
„ Clean the corona wires and the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 151 and Cleaning
the drum unit on page 155.) If the print quality has not improved, put
in a new drum unit. (See Replacing the drum unit on page 171.)
Gray or colored background
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Check the machine’s environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading. (See Choosing a location on page 92.)
„ Install a new toner cartridge for the color causing the problem. (See
Replacing a toner cartridge on page 166.)
„ Clean the corona wires of the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 151.) If the print
quality has not improved, put in a new drum unit. (See Replacing the
drum unit on page 171.)
117
Examples of poor print
quality
Page skewed
pqrstuvwxyz.
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
ABCDEFGHIJKLMNOPQRSTUVW
Recommendation
„ Make sure the paper or other print media is loaded properly in the
paper tray and that the guides are not too tight or too loose against
the paper stack.
„ Set the paper guides correctly.
„ The paper tray may be too full.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
Ghost
„ Make sure that you use paper that meets our specifications. Roughsurfaced paper or thick paper may cause the problem. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
The color of your printouts are
not what you expected.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 166.)
„ Make sure that the toner cartridges are not empty. (See Toner life end
message on page 166.)
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 171.)
„ Make sure that the belt unit is installed properly. (See Replacing the
belt unit on page 178.)
„ Perform the calibration. Press Menu, 4, 5. (See Software User’s
Guide on the CD-ROM.)
„ Adjust the color by using the custom setting in the printer driver.
Colors the machine can print and colors you see on a monitor are
different. The machine may not be able to reproduce the colors on
your monitor.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ Put in a new belt unit. (See Replacing the belt unit on page 178.)
All one color
„ Clean the corona wires of the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 151.) If the print
quality has not improved, put in a new drum unit. (See Replacing the
drum unit on page 171.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
118
Troubleshooting and routine maintenance
Examples of poor print
quality
Color misregistration
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 171.)
„ Make sure that the belt unit is installed properly. (See Replacing the
belt unit on page 178.)
„ Make sure that the waste toner box is installed properly. (See
Replacing the waste toner box on page 183.)
C
„ Perform the auto color registration by using the control panel. Press
Menu, 4, 6, 1.
or
„ Perform the manual color registration by using the control panel.
a
Print the correction chart by using the control panel. Press
Menu, 4, 7, 1.
b
Enter the correction value on the chart. Press Menu, 4, 7, 2.
If the color misregistration is not corrected after registering the color
manually, take all the toner cartridges out of the drum unit and turn
the drum unit over, then make sure that four drum unit gears are in
the home position. The home position of each drum can be identified
by matching the number on the drum unit gear to the same number
on the side of the drum unit as shown in the illustration.
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ Put in a new belt unit. (See Replacing the belt unit on page 178.)
„ Put in a new waste toner box. (See Replacing the waste toner box on
page 183.)
„ If solid area of color or images have cyan, magenta or yellow fringes,
you can use the auto registration feature to correct the problem.
119
Examples of poor print
quality
Uneven density appears
periodically across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Identify the color that is uneven and put in a new toner cartridge for
that color. (See Replacing a toner cartridge on page 166.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
„ Make sure that the fuser unit is installed properly.
Missing image at edge
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 166.)
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 171.)
„ One of the toner cartridges may be damaged. Identify the missing
color and put in a new toner cartridge for the color with the white line.
(See Replacing a toner cartridge on page 166.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
Missing image at thin line
„ If you are using a Windows® printer driver, open Properties window,
and then click Printing Preferences. Choose the Advanced tab,
Device Options, Print Setting, and then check the
Improve pattern printing or Improve Thin Line boxes.
Wrinkle
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Check the paper type and quality. (See Acceptable paper and other
media on page 12.)
„ Make sure that the back cover is closed properly.
„ Make sure that paper is loaded properly.
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Turn over the stack of paper in the tray or rotate the paper 180° in the
input tray.
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 171.)
„ Make sure that the fuser unit is installed properly.
„ Replace the fuser unit. Call Brother Customer Service.
Insufficient gloss
120
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
Troubleshooting and routine maintenance
Examples of poor print
quality
Offset image
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Check the machine’s environment. Conditions such as high
temperatures and high humidity can cause this problem. (See
Choosing a location on page 92.)
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 171.)
Poor fixing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Make sure that the release lever of the fuser unit is in the closed
position.
„ Call Brother Customer Service to replace the fuser unit.
Poor fixing when printed on
thick paper
„ Choose Thick paper mode in the printer driver or in the machine’s
Paper Type menu setting. (See Paper type on page 21 and Basic tab
in the Software User’s Guide on the CD-ROM.)
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
121
C
Examples of poor print
quality
Curled or wave
Recommendation
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Check the paper type and quality. High temperatures and high
humidity will cause paper to curl.
„ If you do not use the machine often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray.
Also, fan the paper stack and then rotate the paper 180° in the paper
tray.
„ Follow these steps:
a
b
Open the back cover.
c
Close the back cover and re-send the print job.
Push the gray lever to the right as shown below.
Note
When you have finished printing, open the back cover and reset the
lever back to the original position.
122
Troubleshooting and routine maintenance
Examples of poor print
quality
Recommendation
EFGHIJKLMN
ABCDEFG
Envelope Creases
a
b
c
Open the back cover.
Pull down the two gray levers, one on the left-hand side and one on
the right-hand side to the envelope position, as shown in the
illustration below.
Close the back cover and re-send the print job.
Note
When you have finished printing, open the back cover and reset the
two gray levers back to the original position.
123
C
Examples of poor print
quality
White lines or ribbing down the
page on duplex print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Choose Thin Paper mode in the printer driver and re-send the print
job.
If the problem is not solved after printing a few pages, follow these
steps:
a
b
Open the back cover.
c
d
Close the back cover.
e
If the problem is not solved after printing a few pages, choose
Thin Paper mode in the printer driver and re-send the print job.
Pull down the two grey levers, one on the left-hand side and one
on the right-hand side, to position B as shown in the illustration
below.
Note
Position B is only for duplex
printing with recycled paper
when the temperature and
humidity are low.
Choose Plain Paper mode in the printer driver and re-send the
print job.
Note
When you have finished printing, open the back cover and reset the
two grey levers back to the original position.
„ Use thicker paper than you are now using.
124
Troubleshooting and routine maintenance
Examples of poor print
quality
Toner scatter or toner stain on
the edge of duplex pages
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
CAUTION
We recommend that you place the drum unit and toner cartridges on a
clean, flat surface with a piece of disposable paper underneath them in
case you accidentally spill or scatter toner.
DO NOT touch the surface of the photosensitive drum.
Take all the toner cartridges out of the drum unit and turn the drum
unit over. Wipe the toner on the edge of drum unit with a dry lint free
soft cloth as shown in the illustration.
125
C
Setting dial tone detection
Setting the dial tone to Detection will
shorten the dial tone detect pause.
a
(USA) Press Menu, 0, 4.
(Canada) Press Menu, 0, 5.
Initial Setup
4.Dial Tone
b
Press a or b to choose Detection or
No Detection
Press OK.
c
Press Stop/Exit.
C
Telephone line interference
If you are having difficulty sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you adjust the Equalization for compatibility
to reduce the modem speed for fax
operations.
a
Press Menu, 2, 0, 1.
Miscellaneous
1.Compatibility
b
Press a or b to choose
Basic(for VoIP) or Normal (or
High).
„ Basic(for VoIP) cuts the
modem speed to 9600 bps. and
turns the error correction mode
(ECM) off.
For a standard telephone line: If you
regularly experience interference on
your standard telephone line try this
setting.
If you are using VoIP: VoIP service
providers offer fax support using
various standards. If you regularly
experience fax transmission errors
try this setting.
„ Normal sets the modem speed at
14400 bps.
„ High sets the modem speed at
33600 bps.
Press OK.
c
Press Stop/Exit.
Note
When you change the compatibility to
Basic(for VoIP), the ECM feature is
only available for color fax sending.
126
C
Troubleshooting and routine maintenance
Error and maintenance messages
C
As with any sophisticated office product, error and maintenance messages may be displayed. The
most common error and maintenance messages are shown below.
Error Message
Cause
Action
Access Error
The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try to
print with direct print or PictBridge.
Calibrate
Calibration failed.
Press Black Start or Color Start and try it
again.
Do one of the following:
„ Turn off the machine’s power switch. Wait a
few seconds, then turn it on again.
„ Put in a new drum unit. (See Replacing the
drum unit on page 172.)
„ Put in a new belt unit. (See Replacing the
belt unit on page 178.)
„ Put in a new waste toner box. (See
Replacing the waste toner box on page 183.)
„ If the problem continues, call Brother
Customer Service.
Cartridge Error The toner cartridge is not installed
properly.
Put the Black (K)
Toner Cartridge
back in. 1
1
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put it
back into the drum unit again.
The toner
cartridge color
with the problem is
shown in the
message.
Change Belt Unit It is time to replace the belt unit.
Replace the belt unit. (See Replacing the belt
unit on page 178.)
Change PF Kit MP It is time to replace the paper
feeding kit for the MP tray.
Call Brother Customer Service to replace the
PF Kit MP.
Change PF Kit 1 It is time to replace the paper
feeding kit for Tray 1.
Call Brother Customer Service to replace the
PF Kit 1.
Change PF Kit 2 It is time to replace the paper
feeding kit for Tray 2.
Call Brother Customer Service to replace the
PF Kit 2.
Check Paper Size The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and set
the “Paper Size” (Menu, 1, 3) and “Tray Use”
(Menu, 1, 7). (See Paper size on page 22, Tray
use in copy mode on page 22, Tray use in fax
mode on page 23 and Tray use in print mode on
page 23.)
127
C
Error Message
Cause
Action
Comm.Error
Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem continues,
call the telephone company and ask them to
check your telephone line.
Connection Fail You tried to poll a fax machine
Check the other fax machine’s polling setup.
that is not in Polled Waiting mode.
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
isn't blocked by something.
If the fan is spinning, remove any obstacles that
surround the exhaust outlet, and then leave the
machine turned on but do not use it for several
minutes.
If the fan is not spinning follow the suggestions
below.
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try it again. (The machine can be turned off for
up to 4 days without losing faxes stored in the
memory.)
Cover is Open
The front cover is not closed
completely.
Close the front cover of the machine.
Cover is Open
The back cover is not closed
completely.
Close the back cover of the machine.
Disconnected
The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
Document Jam
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams on page 133 or Using the
ADF (automatic document feeder) on page 18.
DR Mode in Use
The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning off
distinctive ring on page 48.)
Drum End Soon
The drum unit is near the end of
its life.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new
one.
(See Replacing the drum unit on page 171.)
Drum Error
128
The drum unit counter was not
reset when a new drum was
installed.
Press Menu, 8, 4, and then a or b to choose
Drum.
The corona wires on the drum
unit needs to be cleaned.
Clean the four corona wires on the drum unit.
(See Cleaning the corona wires on page 151.)
Press OK and press 1 to reset the drum unit
counter.
Troubleshooting and routine maintenance
Error Message
Cause
Action
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error
Turn the power switch off, wait a few seconds,
The temperature of fuser unit
and then turn it on again. Leave the machine for
does not rise at a specified
temperature within specified time. 15 minutes with the power on. The machine can
be turned off for up to 4 days without losing faxes
The fuser unit is too hot.
stored in the memory. (See Checking if the
machine has faxes in its memory on page 132.)
Fuser Unit End
It is time to replace the fuser unit. Call Brother Customer Service to replace the
fuser unit.
Init Unable XX
The machine has a mechanical
problem.
Turn off the machine ’s power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try to print, copy or scan again. The machine can
be turned off for up to 4 days without losing faxes
stored in the memory. (See Checking if the
machine has faxes in its memory on page 132.)
Jam Duplex
The paper is jammed in the
duplex tray.
(See Paper is jammed underneath Paper Tray 1
or in the fuser unit (MFC-9450CDN only) on
page 143.)
Jam Rear
The paper is jammed in the back
of the machine.
(See Paper jams on page 134.)
Jam Inside
The paper is jammed inside the
machine.
(See Paper jams on page 134.)
Jam MP Tray
The paper is jammed in the MP
tray of the machine.
(See Paper jams on page 134.)
Jam Tray 1
The paper is jammed in the paper
tray of the machine.
(See Paper jams on page 134.)
(MFC-9450CDN only)
Jam Tray 2
Laser Unit End
It is time to replace the laser unit. Call Brother Customer Service to replace the
laser unit.
Low Temperature The temperature of the machine
is too cold.
Increase room temperature to allow the machine
to operate.
No Belt Unit
The belt unit is not installed.
Install the belt unit. (See Replacing the belt unit
on page 178.)
No Drum Unit
The drum unit is not installed.
Install the drum unit. (See Replacing the drum
unit on page 171.)
No Paper
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
„ Refill the paper in the paper tray or MP tray.
„ Remove the paper and load it again.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
No Tray
The paper tray is not completely
closed.
Close the paper tray properly.
No Waste Toner
The waste toner box is not
installed.
Install the waste toner box. (See Replacing the
waste toner box on page 183.)
129
C
Error Message
Cause
Action
Not Registered
You tried to access a One-Touch
or Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial number.
(See Storing one-touch dial numbers on
page 56 and Storing speed-dial numbers on
page 57.)
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in progress
Do one of the following:
„ Press Black Start or Color Start to send or
copy the scanned pages.
„ Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
„ Clear the data from the memory. (See Out of
memory message on page 40 or page 79.)
Print operation in process
Do one of the following:
„ Reduce print resolution. (See Advanced tab in
the Software User’s Guide on the CD-ROM.)
„ Clear the faxes from the memory. (See Out
of memory message on page 79.)
Print Unable XX The machine has a mechanical
problem.
Turn off the machine’s power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try to print, copy or scan again. The machine can
be turned off for up to 4 days without losing faxes
stored in the memory. (See Checking if the
machine has faxes in its memory on page 132.)
Protected Device The protect switch of the USB
flash memory drive is on.
Turn off the protect switch of the USB flash
memory drive.
Registration
Registration failed.
Press Black Start or Color Start and try again.
Do one of the following:
„ Try Manual Registration, Menu, 4, 7. (See
Manual Registration on the Software User’s
Guide on the CD-ROM.)
„ Put in a new belt unit. (See Replacing the
belt unit on page 178.)
„ Put in a new drum unit. (See Replacing the
drum unit on page 171.)
„ Replace the empty toner cartridge with a
new one. (See Replacing a toner cartridge
on page 166.)
„ Turn off the machine’s power switch. Wait a
few seconds, then turn it on again.
„ If the problem continues, call Brother
Customer Service.
130
Troubleshooting and routine maintenance
Error Message
Cause
Rename the File There is already a file on the USB
flash memory drive with the same
name as the file you are trying to
save.
Scan Unable XX
The machine has a mechanical
problem.
The drum unit and toner
cartridges assembly is not
Replace Black(K)
installed properly, or one or more
Toner Cartridge. 1 of the toner cartridges are used
1
up and printing is not possible.
The toner
Toner Life End
cartridge color
which is used up is
shown in the
message.
Toner Low
Prepare New Black(K)
Toner Cartridge. 1
1
The toner
cartridge color
which is near the
end of life is
shown in the
message.
Too Many Files
Action
Change the file name of the file on the USB flash
memory drive or the file you are trying to save.
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes before
you try it again. The machine can be turned off
for up to 4 days without losing faxes stored in the
memory. (See Checking if the machine has
faxes in its memory on page 132.)
Do one of the following:
„ Re-install the toner cartridges and drum unit
assembly.
„ Replace the empty toner cartridge with a
new one. (See Replacing a toner cartridge
on page 166.)
„ If one of the color toner cartridges is empty,
choose Mono in the printer driver to be able
to continue printing in monochrome.
If the LCD shows Toner Low,
you can still print; however, the
machine is telling you that the
toner cartridge is near the end of
its life and the toner will soon run
out.
Order a new toner cartridge now for the toner
cartridge color that is low.
There are too many files stored
on the USB flash memory drive.
Reduce the number of files stored on the USB
flash memory drive.
Unusable Device An incompatible or broken device
has been connected to the USB
direct interface.
Remove the device from the USB direct
interface. Turn off the machine’s power switch,
wait a few seconds and turn it on again.
Waste Toner Full It is time to replace the waste
toner box.
Replace the waste toner box. (See Replacing
the waste toner box on page 183.)
Waste Toner Soon The waste toner box is almost full. Be ready to replace the waste toner box. (See
Replacing the waste toner box on page 183.)
Wrong Paper Size The paper in the tray is not the
correct size or the tray is empty.
Load the correct size of paper in the tray.
131
C
Checking if the machine has
faxes in its memory
Transferring faxes to your PC
C
If the LCD shows an error message then you
can check to see if there are faxes in the
machine’s memory.
a
b
Press Menu, 9, 0, 1.
You can move the faxes from your machine’s
memory to your PC.
a
If you have followed a and b in
Checking if the machine has faxes in its
memory on page 132, press Stop/Exit.
b
Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-Fax Receiving on the PC.
(For details about PC Fax Receive, see
PC-FAX receiving in the Software
User’s Guide on the CD-ROM.)
c
Make sure that you have set
PC Fax Receive on the machine.
(See PC fax receive on page 62.)
During setup the LCD will ask if you
want to send the faxes to your PC.
d
Do one of the following:
Do one of the following:
„ If the LCD shows No Data, there
are no faxes left in the machine’s
memory.
Press Stop/Exit.
„ If the LCD shows Enter Fax No.,
there are faxes in the machine’s
memory.
• You can send the faxes to
another fax machine. (See
Transferring faxes to another fax
machine on page 132.)
„ To send all faxes to your PC, press 1.
„ To exit and leave the faxes in the
memory, press 2.
• You can send the faxes from the
machine’s memory to your PC.
(See Transferring faxes to your
PC on page 132.)
e
Note
If you have not set up your Station ID, you
cannot enter fax transfer mode.
a
Follow a and b in Checking if the
machine has faxes in its memory on
page 132.
b
Enter the fax number to which faxes will
be sent.
c
Press Black Start or Color Start.
132
The LCD will ask you the following
message:
Backup Print
On
You can send the Fax Journal report to
another fax machine by pressing
Menu, 9, 0, 2 in a.
Transferring faxes to another
fax machine
C
Backup Print
Off
Press a or b to choose On or Off.
Press OK.
f
C
Press Stop/Exit.
Note
• If you choose Backup Print On, the machine
will also print the fax at your machine so you
will have a copy. This is a safety feature in
case there is a power failure before the fax
is forwarded or a problem at the receiving
machine. The machine can store faxes up to
4 days if there is a power failure.
• If there is an error message on the machine’s
LCD after the faxes have been sent,
disconnect the machine from the power source
for several minutes, and then reconnect it.
Troubleshooting and routine maintenance
Document jams
C
If the document is jammed, follow the steps
below.
Document is jammed in the top of the
ADF unit
The document may get jammed if it is not
inserted or fed properly, or if it is too long.
Follow the steps below to clear a document
jam.
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the ADF cover.
C
Document is jammed under the
document cover
C
a
Take out any paper from the ADF that is
not jammed.
b
c
Lift the document cover.
d
e
Close the document cover.
Pull the jammed document out to the
right.
Pull the jammed document out to the
left.
Press Stop/Exit.
Document is jammed at the output
tray
d
e
C
Close the ADF cover.
Press Stop/Exit.
C
a
Take out any paper from the ADF that is
not jammed.
b
Pull the jammed document out to the
right.
c
Press Stop/Exit.
133
Paper jams
To clear paper jams, please follow the steps
in this section.
C
Paper is jammed in the MP tray
If the LCD shows Jam MP Tray, follow
these steps:
Jam MP Tray
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
a
b
Remove the paper from the MP tray.
c
Close the MP tray. Then open the front
cover and close it to reset the machine.
Open the MP tray again.
d
Fan the paper stack, and then put it back
in the MP tray.
e
When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides on
both sides of the tray.
Note
The LCD names for the paper trays are as
follows:
• Standard paper tray: Tray 1
Remove any jammed paper from in and
around the MP tray.
• Optional lower tray: Tray 2
• Multi-purpose tray: MP Tray
134
C
Troubleshooting and routine maintenance
Paper is jammed in Paper Tray 1 or
Tray 2
b
C
Use both hands to slowly pull out the
jammed paper.
If the LCD shows Jam Tray 1 or
Jam Tray 2, follow these steps:
Jam Tray 1
C
Jam Tray 2
a
Pull the paper tray completely out of the
machine.
Jam Tray 1:
c
Make sure the paper is below the
maximum paper mark. While pressing
the green paper-guide release lever,
slide the paper guides to fit the paper
size. Make sure that the guides are
firmly in the slots.
d
Put the paper tray firmly back in the
machine.
CAUTION
Jam Tray 2:
DO NOT take out the standard paper tray
while paper is feeding from a lower paper
tray as this will cause a paper jam.
135
Paper is jammed inside the machine
If the LCD shows Jam Inside, follow these
steps:
Jam Inside
a
Pull the paper tray completely out of the
machine.
b
Use both hands to slowly pull out the
jammed paper.
136
C
c
Press the front cover release button and
then open the front cover.
Troubleshooting and routine maintenance
d
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
e
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit up and pull the drum
unit completely out of the machine using
the green handles on the drum unit.
C
1
137
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
138
f
The jammed paper may be pulled out
with the toner cartridge and drum unit
assembly, or this may release the paper
so you can pull it out of the paper tray
opening.
Troubleshooting and routine maintenance
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
C
2
1
1
2
1
1
139
2
Push the drum unit in until it stops.
Paper is jammed at the back of the
machine
If the LCD shows Jam Rear, follow these
steps:
Jam Rear
a
h
Close the front cover of the machine.
i
Put the paper tray firmly back in the
machine.
140
Press the cover release lever to open
the front cover.
C
Troubleshooting and routine maintenance
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
d
Pull down the two green levers, one on
the left-hand-side and one on the
right-hand-side, as shown in the
illustration below, and then fold down
the fuser cover (1).
C
1
HOT SURFACE
c
Open the back cover.
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
141
e
Using both hands, gently pull the
jammed paper out of the fuser unit.
f
Close the fuser cover (1) and lift the two
green levers at the left and right hand
sides.
1
g
142
Close the back cover.
h
Put the drum unit and toner cartridge
assembly back in the machine.
i
Close the front cover of the machine.
Troubleshooting and routine maintenance
Paper is jammed underneath Paper
Tray 1 or in the fuser unit
(MFC-9450CDN only)
c
If the paper is not caught in the paper
tray, open the back cover.
C
If the LCD shows Jam Duplex, follow these
steps:
Jam Duplex
a
C
Pull the paper tray completely out of the
machine and check inside the machine.
d
Push the gray lever on the left hand
side (1) to the right.
1
b
If paper is not caught inside the
machine, check underneath the paper
tray.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
Note
DO NOT put the paper tray back in at this
point.
143
e
Pull out the jammed paper slowly.
f
Reset the gray lever on the left hand
side (1) back to the original position.
1
g
Close the back cover.
h
Put the paper tray firmly back in the
machine.
144
Troubleshooting and routine maintenance
Routine maintenance
C
Cleaning the outside of the
machine
C
WARNING
Use neutral detergents.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock. For more information see
Important safety instructions on page 100.
Clean the outside of the machine as
follows:
a
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Pull the paper tray completely out of the
machine.
c
Wipe the outside of the machine with a
dry, lint-free cloth to remove dust.
d
Remove anything that is stuck inside the
paper tray.
C
CAUTION
The drum unit contains toner, so handle it
carefully. If toner scatters on your hands or
clothes, wipe or wash it off with cold water
at once.
145
C
e
Wipe the inside of the paper tray with a
dry, lint-free cloth to remove dust.
f
Re-load the paper and put the paper tray
firmly back in the machine.
g
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
Cleaning the scanner
a
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with a nonflammable ammonia-free glass cleaner.
1
2
3
c
In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with a non-flammable
ammonia-free glass cleaner.
1
2
146
C
Troubleshooting and routine maintenance
d
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
Cleaning the laser scanner
windows
CAUTION
Note
In addition to cleaning the scanner glass
and glass strip with a non-flammable
ammonia-free glass cleaner, run your
finger tip over the glass to see if you can
feel anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
C
Use only a dry, lint-free cloth to clean the
laser scanner windows.
DO NOT touch the laser scanner windows
with your fingers.
a
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Press the front cover release button and
then open the front cover.
147
C
c
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
d
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
1
148
Troubleshooting and routine maintenance
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front
cover of the machine, DO NOT touch the
shaded parts shown in the illustration.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
C
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
e
Wipe the scanner windows (1) with a
dry, lint-free cloth.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
1
149
f
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
1
2
1
1
150
Troubleshooting and routine maintenance
2
Push the drum unit in until it stops.
Cleaning the corona wires
C
If you have print quality problems, clean the
corona wires as follows:
a
b
g
Close the front cover of the machine.
h
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
Press the front cover release button and
then open the front cover.
151
C
c
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Handle the toner cartridges carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
d
152
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
Troubleshooting and routine maintenance
e
Push to release the latches of the white
corona wire cover (1), and then open
the cover.
f
Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
C
1
2
1
CAUTION
Note
We recommended that you clean the
corona wire for each of the colors. If you
want to clean only the corona wire of the
color that caused the print quality problem,
see the illustration below to identify the
position of each of the corona wires.
1
2
3
Be sure to return the tab to the home
position (b) (1). If you do not, printed pages
may have a vertical stripe.
g
Close the corona wire cover.
h
Repeat e to g to clean each of the
remaining corona wires.
4
2
1
1
Corona wire cover for Black (K)
2
Corona wire cover for Yellow (Y)
3
Corona wire cover for Magenta (M)
4
Corona wire cover for Cyan (C)
153
i
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
j
Push the drum unit in until it stops.
k
Close the front cover of the machine.
l
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
A
A
1
2
3
4
154
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
Troubleshooting and routine maintenance
Cleaning the drum unit
C
c
Pull out the MP tray (1) and unfold the
MP tray support flap (2).
If you have the following print quality
problems, clean the drum unit as follows.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
C
1
2.95 in. (75 mm)
2.95 in. (75 mm)
a
b
2
Press the front cover release button and
then open the front cover.
Close the front cover of the machine.
The machine starts warming up, wait
until it finishes warming up before going
on to step c.
d
Put a blank sheet of A4 or Letter sized
paper in the MP tray.
e
While pressing and holding down
Clear/Back press d until
DRUM CLEANING is displayed on the
LCD.
f
Press Black Start or Color Start. The
paper will feed into the machine to start
the drum cleaning.
155
g
The following message appears on the
LCD when the machine has finished
cleaning.
DRUM CLEANING
COMPLETED
h
Press Stop/Exit so that the machine
returns to the Ready state.
i
Try to print again.
If this problem still remains, repeat steps
c to h several times.
If the problem still remains after
repeating step c to h several times, go
to step j.
j
156
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
k
Press the front cover release button and
then open the front cover.
Troubleshooting and routine maintenance
l
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
m
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
C
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
157
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes, wipe or
wash it off with cold water at once.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
n
158
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all of the toner cartridges.
Troubleshooting and routine maintenance
CAUTION
o
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Turn the drum unit over by holding the
green handles. Make sure that the drum
unit gears (1) are on the left hand side.
C
1
p
See the print sample to identify the color
causing the problem. The color of the
spots or toner stain is the color of the
drum you should clean. For example, if
the spots are cyan, you should clean the
drum for cyan. Put the print sample in
front of the drum, and the find the exact
position of the poor print.
159
q
Turn the drum unit gear toward you by
hand while looking at the surface of the
drum (1).
1
r
When you have found the mark on the
drum that matches the print sample,
wipe the surface of the drum gently with
a dry cotton swab until the dust or paper
powder on the surface comes off.
CAUTION
The drum is photosensitive so DO NOT
touch it with your fingers.
DO NOT clean the surface of the
photosensitive drum with a sharp object.
DO NOT use a scrubbing or wiping motion
because this might damage the drum.
160
s
Turn the drum unit gear toward you by
hand to return it to the home position.
The home position of each drum can be
identified by matching the number on
the drum unit gear to the same number
on the side of the drum unit as shown in
the illustration. Make sure that the
number on each of the four drum unit
gears matches the corresponding
number on the side of the drum unit.
Troubleshooting and routine maintenance
t
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
u
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
C
A
1
1
2
3
4
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
1
161
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
2
v
Close the front cover of the machine.
w
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and telephone line cord. Turn
on the machine’s power switch.
1
162
Troubleshooting and routine maintenance
Replacing the consumable items
C
You will need to replace the following consumable items regularly. When the time comes to
replace consumable items, the following messages will appear on the LCD.
The following are maintenance messages that appear on the LCD in the Ready mode. These
message provide advanced warnings to replace the consumable items before they run out. To avoid
any inconvenience, you may wish to buy spare consumable items before the machine stops printing.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Low
Toner cartridges
standard
2,500 pages (Black) 2
See Replacing a
toner cartridge on
page 166.
TN-110BK
Prepare New Black(K)
Toner Cartridge. 1
1,500 pages (Cyan,
Magenta, Yellow)
2
C
TN-110C
TN-110M
TN-110Y
Toner cartridges
high yield
5,000 pages (Black)
TN-115BK
2
TN-115C
4,000 pages (Cyan,
Magenta, Yellow)
2
TN-115M
TN-115Y
Waste Toner Soon
Waste toner box
20,000 pages 3
See Replacing the
waste toner box on
page 183.
WT-100CL
1
The toner cartridge color which is near the end of life is shown in the message.
2
Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the
print jobs and paper you use.
3
When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary
depending on the print jobs and paper you use.
163
The machine will stop printing when the following maintenance messages appear on the LCD.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Life End
Toner cartridges
standard
2,500 pages (Black) 2
See Replacing a
toner cartridge on
page 166.
TN-110BK
Replace Black(K)
Toner Cartridge. 1
1,500 pages (Cyan,
Magenta, Yellow)
2
TN-110C
TN-110M
TN-110Y
Toner cartridges
high yield
5,000 pages
TN-115BK
(Black) 2
TN-115C
4,000 pages (Cyan,
Magenta, Yellow)
2
TN-115M
TN-115Y
Waste Toner Full
Waste toner box
20,000 pages
3
See Waste Toner Box
Full message on
page 183.
WT-100CL
1
The toner cartridge color which is used up is shown in the message.
2
Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the
print jobs and paper you use.
3
When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary
depending on the print jobs and paper you use.
164
Troubleshooting and routine maintenance
The following are maintenance messages that appear alternately with the normal message on the
upper row of the LCD when the machine is in the Ready mode. These messages advise you that
you will need to replace each of the consumable items as soon as possible, since the consumable
item’s end of life has been reached. The machine will continue printing when any of these
messages appear on the LCD.
LCD messages
Consumable item to
replace
Approximate life
How to replace
Order No.
Drum End Soon
Drum unit
17,000 pages 1
See Replacing the drum
unit on page 171.
DR-110CL
Change Belt Unit
Belt unit
50,000 pages 2
See Replacing the belt
unit on page 178.
BU-100CL
Fuser Unit End
Fuser unit
80,000 pages 3
Call Brother Customer
Service to replace the
fuser unit.
—
Laser Unit End
Laser unit
100,000 pages 3
Call Brother Customer
Service to replace the
laser unit.
—
Change PF Kit 1
Paper feeding kit 1
100,000 pages 3
Call Brother Customer
Service to replace the
paper feeding kit 1.
—
100,000 pages 3
Call Brother Customer
Service to replace the
paper feeding kit 2.
—
50,000 pages 3
Call your Brother dealer or
Brother Customer Service
to replace the paper
feeding kit MP.
—
(Paper pick-up roller
and Separator pad for
Tray 1)
Change PF Kit 2
Paper feeding kit 2
(when the optional lower
tray is installed)
(Paper pick-up roller
and Separator pad for
Tray 2)
Change PF Kit MP
Paper feeding kit MP
(Paper pick-up roller
and Separator pad for
MP tray)
1
Drum yield is approximate, and may vary by type of use.
2
When printing on Letter size paper.
3
When printing on Letter or A4 size paper. The actual number of printed pages will vary depending on the print jobs
and paper you use.
Note
• Discard used consumable items according to local regulations, keeping it separate from
domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal
the consumable items tightly so that the material inside does not spill.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life for toner cartridges and a waste toner box is based on an average 5%
coverage of the printable area using any color toner cartridge. Frequency of replacement will
vary depending on the complexity of printed pages, percentage of coverage and type of media
used.
165
C
Replacing a toner cartridge
C
Toner Cartridge Standard:
TN-110 (BK, C, M, Y)
Toner Cartridge High Yield:
TN-115 (BK, C, M, Y)
Toner Life End
Replace Black(K)
The High Yield toner cartridges can print
approximately 5,000 pages (Black) and
approximately 4,000 pages each (Cyan,
Magenta and Yellow). The Standard toner
cartridges can print approximately 2,500
pages (Black) and approximately 1,500
pages each (Cyan, Magenta and Yellow).
Actual page count will vary depending on
your average type of document (i.e., standard
letter, detailed graphics).
Toner Low
Prepare New
The machine is supplied with the Standard
TN-110 toner cartridge that must be replaced
after approximately 2,500 pages (Black) and
1,500 pages each (Cyan, Magenta and
Yellow). When a toner cartridge is running
low, the LCD shows Toner Low. (For details
about the specific order number for each
toner cartridge color by page yield, see
Ordering accessories and supplies on
page ii.)
Note
It is a good idea to keep new toner
cartridges ready for use when you see the
Toner Low warning.
166
C
When the following message appears on the
LCD, you need to replace the toner cartridge.
The second line of the LCD indicates which
color you need to replace.
Order Numbers:
Toner low message
Toner life end message
Discard the used toner cartridge according to
local regulations, keeping it separate from
domestic waste. Be sure to seal up the toner
cartridge tightly so that toner powder does not
spill out of the cartridge. If you have
questions, call your local waste disposal
office.
Note
C
We recommend that you clean the machine
and corona wires of the drum unit when you
replace a toner cartridge. (See Cleaning
the laser scanner windows on page 147
and Cleaning the corona wires on
page 151.)
Replacing the toner cartridges
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
C
Troubleshooting and routine maintenance
a
Press the front cover release button and
then open the front cover.
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
C
c
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
167
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Handle the toner cartridges carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
CAUTION
Brother strongly recommends that you do
not refill the toner cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of
potentially incompatible toner and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party toner and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
Wait to unpack the toner cartridge until
immediately before you put it in the
machine. If a toner cartridge is left
unpacked for a long time, the toner life will
be shortened.
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Discard the used toner cartridge
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
168
Troubleshooting and routine maintenance
2
CAUTION
DO NOT use flammable substances near
the machine. DO NOT use any type of
spray to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock. Refer to Routine
maintenance on page 145 for how to clean
the machine.
CAUTION
Be sure to return the tab to the home
position (b) (1). If you do not, printed pages
may have a vertical stripe.
Clean the corona wires as follows.
Push to release the latches of the
white corona wire cover (1), and
then open the cover.
1
1
3
Close the corona wire cover.
4
Repeat step 1 through step 3 to
clean each of the remaining three
corona wires.
1
2
1
1
2
d
Clean the corona wire inside the
drum unit by gently sliding the
green tab from left to right and right
to left several times.
169
C
e
Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently rock it from side to side five or six
times to spread the toner evenly inside
the cartridge.
g
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
A
A
f
Remove the orange protective cover.
1
2
3
4
170
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
Troubleshooting and routine maintenance
h
Push the drum unit in until it stops.
Replacing the drum unit
C
Order Number: DR-110CL
Drum end soon message
C
Drum End Soon
The machine uses a drum unit to create print
images on paper. If the LCD shows
Drum End Soon, the drum unit is near the
end of its life and it is time to buy a new one.
Even if the LCD shows Drum End Soon,
you may be able to continue printing without
having to replace the drum unit for a while.
However, if there is a noticeable deterioration
in the output print quality (even before
Drum End Soon appears), then the drum
unit should be replaced. You should clean the
machine when you replace the drum unit.
(See Cleaning the laser scanner windows on
page 147.)
CAUTION
i
Close the front cover of the machine.
While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
171
C
a
Note
The drum unit is a consumable item, and
it is necessary to replace it periodically.
There are many factors that determine the
actual drum life, such as temperature,
humidity, type of paper and how much
toner you use for the number of pages per
print job. The estimated drum life is
approximately 17,000 pages. The actual
number of pages your drum will print may
be significantly less than these estimates.
Because we have no control over the
many factors that determine the actual
drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
Replacing the drum unit
CAUTION
Wait to unpack a new drum unit until
immediately before installing it. Put the old
drum unit into the plastic bag.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
172
C
Turn off the machine’s power switch.
Press the front cover release button and
then open the front cover.
Troubleshooting and routine maintenance
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
C
1
173
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
Note
Discard the used drum unit according to
local regulations, keeping it separate from
domestic waste. Be sure to seal up the
drum unit tightly so that toner powder does
not spill out of the unit. If you have
questions, call your local waste disposal
office.
174
CAUTION
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
Troubleshooting and routine maintenance
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
C
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes, wipe or
wash it off with cold water at once.
e
d
Unpack the new drum unit and remove
the protective cover.
2
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
1
175
f
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
A
1
1
2
3
4
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
1
176
Troubleshooting and routine maintenance
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
C
2
1
2
h
Close the front cover of the machine.
1
When you replace the drum unit with a new
one, you need to reset the drum unit counter
by completing the following steps:
i
Turn on the machine’s power switch.
177
j
Replacing the belt unit
Press Menu, 8, 4.
The LCD shows the parts name which
needs to be reset the counter.
a
Machine Info.
4.Reset Menu
k
Press a or b to choose Drum.
Press OK.
l
m
Press 1 to reset the drum unit counter.
Press Stop/Exit.
Replacing the belt unit
C
Order Number: BU-100CL
Change Belt Unit message
C
When the belt unit runs out, the following
message appears on the LCD. When you see
this message, you must replace the belt unit:
Change Belt Unit
CAUTION
DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print quality.
Damage caused by improper handling of
the belt unit may void your warranty.
178
Turn off the machine’s power switch.
Press the front cover release button and
then open the front cover.
C
Troubleshooting and routine maintenance
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
C
1
179
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
d
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
CAUTION
We recommend that you put the belt unit on
a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
180
Troubleshooting and routine maintenance
e
Unpack the new belt unit, and remove
the protective cover and paper.
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
C
f
Put the new belt unit in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
1
1
181
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
2
h
Close the front cover of the machine.
1
When you replace the belt unit with a
new one, you need to reset the belt unit
counter by completing the following
steps:
i
182
Turn on the machine’s power switch.
Troubleshooting and routine maintenance
j
Replacing the waste toner box
Press Menu, 8, 4.
Machine Info.
4.Reset Menu
C
WARNING
k
Press a or b to choose Belt Unit.
Press OK.
DO NOT reuse the waste toner box.
l
m
Press 1 to reset the belt unit counter.
DO NOT put the waste toner box into a fire.
It could explode, resulting in injuries.
Press Stop/Exit.
Replacing the waste toner box
C
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
Order Number: WT-100CL
Change waste toner soon message
Handle the waste toner box carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
After you have printed approximately 20,000
images at 5% coverage for CMYK each, you
must change the waste toner box. The actual
number of printed pages will vary depending
on the print jobs and paper you use.
a
Waste Toner Soon
Waste Toner Box Full message
CAUTION
C
Press the front cover release button and
then open the front cover.
C
When the waste toner box is full, the following
message appears on the LCD and the
machine will stop printing. When you see this
message, you must replace the toner box:
Waste Toner Full
183
C
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
1
184
Troubleshooting and routine maintenance
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
d
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
C
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
CAUTION
We recommend that you place the belt unit
on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
185
e
Remove the waste toner box from the
machine using the green handle.
Note
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
f
186
Unpack the new waste toner box and
put the new one in the machine using
the green handle.
g
Put the belt unit back in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
Troubleshooting and routine maintenance
h
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
C
2
1
1
2
1
1
187
2
Push the drum unit in until it stops.
Packing and shipping
the machine
If for any reason you must move or ship your
machine, carefully re-pack the machine in the
original packing material to avoid any
damage during transport. If you do not pack
the machine properly, you could void your
warranty. The machine should be adequately
insured with the carrier.
If the machine must be shipped, please read
the instructions in this section which explains
how to properly prepare your machine for
transport.
WARNING
Once your machine has been set up and
used, we do not recommend that it be
moved or shipped unless absolutely
necessary.
i
Color laser printers are complex printing
devices. Moving the machine or shipping it
without properly removing the installed
supplies can result in SEVERE damage to
the machine. As a result, your machine may
not operate properly afterwards.
Close the front cover of the machine.
Failure to properly prepare the machine for
shipping according to the instructions in this
section may
VOID YOUR WARRANTY.
To prevent injuries when moving or lifting
this machine, make sure at least two people
lift the machine together. Be careful not to
pinch your fingers when you put the
machine down.
188
C
Troubleshooting and routine maintenance
Make sure that you have the following parts
for repacking:
1
Insertion sheet for repacking
2
Plastic bag for the waste toner box
3
Orange protective cover and Plastic bag
that the toner cartridge originally came in
(4 pieces of each)
4
Orange packing material for locking the
drum unit and the belt unit (4 pieces)
5
A piece of paper (Letter or A4) to protect the
belt unit (supplied by the user)
6
Joints for attaching cartons (4 pieces)
Repacking the machine
C
a
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Press the front cover release button and
then open the front cover.
189
C
c
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
d
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
CAUTION
Hold the handles of the drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
1
190
Troubleshooting and routine maintenance
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
e
g
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
C
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all of the toner cartridges.
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
f
Attach the original orange protective
cover to each of the toner cartridges.
Place each of the toner cartridges into
the plastic bag that the cartridge
originally came in.
CAUTION
We recommend that you place the belt unit
on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
191
h
Remove the waste toner box from the
machine using the green handle and
place it into the plastic bag included in
the carton.
i
Put the belt unit back in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
192
j
Insert the original orange packing
material for locking the belt unit as
shown in the illustration.
k
Put a piece of paper (letter or A4) on the
belt unit to prevent damage to the belt
unit.
Troubleshooting and routine maintenance
l
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
C
2
1
1
2
1
1
193
2
Push the drum unit back in until it
stops.
n
Two people should place the machine
into the plastic bag and put the machine
on the styrofoam pieces (1) in the lower
carton (2). Put the upper carton (3) over
the machine and the lower carton.
Match the joint holes (4) of the upper
carton to the joint holes (5) of the lower
carton.
3
4
1
2
5
m
194
Insert the original orange packing
material for the drum unit until as shown
in the illustration, and then close the
front cover.
Troubleshooting and routine maintenance
o
Put the two styrofoam pieces for the
toner cartridges on the top of the
machine. Match the right side of the
machine to the “R” mark on one of the
styrofoam pieces (1), and the left side of
the machine to the “L” mark on the other
styrofoam piece (2). Put the toner
cartridges in the styrofoam.
q
Put the four joints (1) into the holes of
the carton using steps A and B as shown
below.
C
1
2
1
A
1
B
r
p
Close the carton and tape it shut.
Put the carton tray (1) on the top. Match
the front side of the machine to the
marks on the carton tray. Place the
waste toner box in the right side of the
carton tray.
1
195
Machine information
Checking the serial number
C
C
You can see the machine’s serial number on
the LCD.
a
You can view the remaining life of these parts
on the LCD.
a
Machine Info.
3.Parts Life
b
Press Stop/Exit.
Checking the page counters
C
Press Menu, 8, 2.
Machine Info.
2.Page Counter
b
Press a or b to choose Total,
Fax/List, Copy or Print.
Page Counter
Total
:XXXXXX
Page Counter
Fax/List:XXXXXX
Page Counter
Copy
:XXXXXX
Page Counter
Print
:XXXXXX
c
Press OK.
You can see the machine’s page
counters for color and black & white.
Color
B&W
d
196
:XXXXXX
:XXXXXX
Press Stop/Exit.
Press a or b to choose 1.Drum,
2.Belt Unit, 3.PF Kit MP,
4.PF Kit 1, 5.PF Kit 2 1,
6.Fuser or 7.Laser.
Press OK.
Drum
Remaining: XX%
You can see the machine’s page counters for
copies, printed pages, reports and lists, faxes
or a summary total.
a
Press Menu, 8, 3.
Press Menu, 8, 1.
Machine Info.
1.Serial No.
b
Checking the remaining life of
parts
1
c
PF Kit 2 appears only when the optional
LT-100CL tray is installed.
Press Stop/Exit.
Note
The life check of a part will be accurate
only if that part’s life counter was reset
when the new part was installed. It will not
be accurate if that part’s life counter was
reset during the life of the used part.
C
D
Menu and features
On-screen
programming
D
Menu keys
D
D
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
Menu table
D
D
You can program your machine by using the
Menu table on page 199. These pages list
the menu selections and options.
Access the menu.
Press Menu followed by the menu numbers
to program your machine.
Go to the next menu level.
For example, to set Beeper volume to Low:
a
b
c
Accept an option.
Press Menu, 1, 4, 2.
Press a or b to choose Low.
Exit the menu by pressing
repeatedly.
Press OK.
Go back to the previous menu
level.
Memory storage
Your menu settings are stored permanently,
and in the event of a power failure will not be
lost. Temporary settings (for example,
Contrast, Overseas Mode) will be lost. Your
machine can store the date and time for
approximately 4 days.
D
Scroll through the current menu
level.
Go back to the previous menu
level or forward to the next menu
level.
Exit the menu.
197
How to access the menu
mode
a
b
Press Menu.
Choose an option.
„ Press 1 for General Setup menu.
„ Press 2 for Fax menu.
„ Press 3 for Copy menu.
„ Press 4 for Printer menu.
„ Press 5 for USB Direct I/F menu.
„ Press 6 for Print Reports menu.
„ Press 7 for LAN menu.
„ Press 8 for Machine Info. menu.
„ Press 9 for Service menu. 1
„ Press 0 for Initial Setup.
1
This will appear only when the LCD shows an
error message.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
c
Press OK.
The LCD will then show the next menu
level.
d
Press a or b to scroll to your next menu
selection.
e
Press OK.
When you have finished setting an
option, the LCD shows Accepted.
f
Press Stop/Exit to return to the top
menu.
198
D
Menu and features
Menu table
D
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
D
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General
Setup
1.Mode Timer
—
0 Sec
Sets the time to return to
Fax mode.
21
Sets the type of paper in
the MP tray.
21
Sets the type of paper in
the paper tray.
21
Sets the type of paper in
the optional paper tray #2.
21
Sets the size of the paper
in the multi-purpose tray.
22
30 Secs
Page
1 Min
2 Mins*
5 Mins
Off
2.Paper Type
1.MP Tray
Thin
Plain*
Thick
Thicker
Recycled Paper
2.Tray#1
Thin
Plain*
Recycled Paper
3.Paper Size
3.Tray#2
Thin
(This menu only
appears if you have
the optional tray #2)
Plain*
1.MP Tray
A4
Recycled Paper
Letter*
Legal
Executive
A5
A6
B5
B6
Folio
Any
199
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General
Setup
3.Paper Size
2.Tray#1
A4
Sets the size of the paper
in the paper tray.
22
Sets the size of the paper
in the optional paper
tray #2.
22
Adjusts the ring volume.
24
Adjusts the volume level
of the beeper.
24
Adjusts the speaker
volume.
24
Changes for Daylight
Savings Time
automatically.
25
Increases the page yield
of the toner cartridge.
25
Conserves power.
25
(continued)
Letter*
(continued)
Page
Legal
Executive
A5
A6
B5
B6
Folio
3.Tray#2
A4
(This menu only
appears if you have
the optional tray #2)
Letter*
Legal
Executive
A5
B5
B6
Folio
4.Volume
1.Ring
Off
Low
Med*
High
2.Beeper
Off
Low
Med*
High
3.Speaker
Off
Low
Med*
High
5.Auto Daylight
—
On
Off*
6.Ecology
1.Toner Save
On
Off*
2.Sleep Time
(000-240)
005Min*
200
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General
Setup
7.Tray Use
1.Copy
Tray#1 Only
Selects the tray that will
be used for Copy mode.
22
Selects the tray that will
be used for Fax mode.
23
Selects the tray that will
be used for PC print.
23
Adjusts the contrast of the
LCD.
25
Tray#2 Only
(continued)
Page
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if you
installed the optional
paper tray.)
2.Fax
Tray#1 Only
Tray#2 Only
D
MP Only
MP>T1>T2
T1>T2>MP*
(Tray#2 or T2
appears only if you
installed the optional
paper tray.)
3.Print
Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if you
installed the optional
paper tray.)
8.LCD Contrast
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
9.Security
1.Mem Security
—
Stops unauthorized users
from most operations
except receiving faxes
into the memory.
28
2.Setting Lock
—
Stops unauthorized users
from changing the
machine’s current
settings.
27
201
Main Menu
Submenu
Menu Selections
Options
Descriptions
2.Fax
1.Setup Receive
1.Ring Delay
00
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
43
Sets the length of time
that the machine will
pseudo/double-ring in
Fax/Tel mode.
43
Receives fax messages
without pressing
Black Start or
Color Start.
44
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
53
Cuts the size of incoming
faxes.
44
Makes printouts darker or
lighter.
44
(In Fax mode
only)
01
02
Page
03
04*
2.F/T Ring Time
20 Secs*
30 Secs
40 Secs
70 Secs
3.Easy Receive
On*
Off
4.Remote Codes
On* (l51, #51)
Off
5.Auto Reduction
On*
Off
6.Print Density
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
2.Setup Send
7.Polling RX
—
Sets up your machine to
poll another fax machine.
67
8.Fax Rx Stamp
On
Off*
Prints the received time
and date on the top of the
received faxes.
44
(B&W only)
1.Contrast
Auto*
Changes the lightness or
darkness of faxes you
send.
36
Sets the default resolution
for outgoing faxes.
37
Sets the time of day in 24
hour format that the
delayed faxes will be sent.
38
(In Fax mode
only)
Light
Dark
2.Fax Resolution
Standard*
Fine
S.Fine
(B&W only)
Photo
(B&W only)
3.Delayed Fax
202
—
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
2.Fax
2.Setup Send
4.Batch TX
On
39
(continued)
(In Fax mode
only)
(B&W only)
Off*
Combines delayed faxes
going to the same fax
number at the same time
of day into one
transmission.
5.Real Time TX
Next Fax:On
Sends a fax without using
the memory.
38
Sets up your machine with
a document to be
retrieved by another fax
machine.
68
Automatically sends a
cover page you have
programmed.
35
—
Sets up your own
comments for the fax
cover page.
35
On
If you are having difficulty
sending faxes overseas,
set this to On.
38
(continued)
Next Fax:Off
Page
On
Off*
6.Polled TX
On
Off*
7.Coverpg Setup
Next Fax:On
(B&W only)
Next Fax:Off
D
On
Off*
Print Sample
8.Coverpage Msg
(B&W only)
9.Overseas Mode
Off*
3.Set QuickDial
4.Report Setting
1.One-Touch Dial
—
Stores up to 16 OneTouch Dial numbers, so
you can dial by pressing
one key (and Black Start
or Color Start).
56
2.Speed-Dial
—
Stores up to 300 SpeedDial numbers, so you can
dial by pressing only a few
keys (and Black Start or
Color Start).
57
3.Setup Groups
—
Sets up to 20 Group
numbers for
Broadcasting.
58
1.Transmission
On
Sets initial setup for
Transmission Verification
Report and Fax Journal.
69
Sets the interval for
automatic printing of the
Fax Journal.
69
On+Image
Off*
Off+Image
2.Journal Period
Off
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
203
Main Menu
Submenu
Menu Selections
Options
Descriptions
2.Fax
5.Remote Fax
Opt
1.Fwd/Page/Store
Off*
(B&W only)
Fax Forward
Sets the machine to
forward fax messages, to
call your pager, to store
incoming faxes in the
memory (so you can
retrieve them while you
are away from your
machine), or to send faxes
to your PC.
(continued)
Paging
Fax Storage
PC Fax Receive
(Backup Print)
60
If you choose
Fax Forward or PC Fax
Receive, you can turn on
the safety feature Backup
Print.
2.Remote Access
---l
Sets your own code for
Remote Retrieval.
64
3.Print Fax
—
Prints incoming faxes
stored in the memory.
45
6.Remaining
Jobs
—
—
You can check which jobs
are in the memory and
cancel scheduled jobs.
39
0.Miscellaneous
1.Compatibility
High*
Adjusts the equalization
for transmission
difficulties.
126
Normal
Basic(for VoIP)
2.Distinctive
Off*
Set
3.Copy
Page
1.Quality
—
Auto*
Text
VoIP service providers
offer fax support using
various standards. If you
regularly experience fax
transmission errors,
choose
Basic(for VoIP).
Uses the telephone
company’s Distinctive
Ring subscriber service to
register the ring pattern
with the machine.
47
You can choose the Copy
resolution for your type of
document.
75
Adjusts the brightness for
copies.
76
Photo
2.Brightness
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
204
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
3.Copy
3.Contrast
—
b -nnnno+ a
Adjusts the contrast for
copies.
76
Adjusts the red color for
copies.
76
(continued)
b -nnnon+ a
Page
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
4.Color Adjust
1.Red
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
D
b -nonnn+ a
b -onnnn+ a
2.Green
b -nnnno+ a
b -nnnon+ a
Adjusts the green color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Blue
b -nnnno+ a
b -nnnon+ a
Adjusts the blue color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
205
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
4.Printer
1.Emulation
—
Auto*
Chooses the emulation
mode.
See
Software
User’s
Guide on
the
CD-ROM.
HP LaserJet
BR-Script 3
2.Print Options
3.Output Color
1.Internal Font
—
Prints a list of the
machine’s internal fonts.
2.Configuration
—
Prints a list of the
machine’s printer settings.
3.Test Print
—
Prints a test page.
—
Auto*
Chooses color or black &
white printed documents.
If you choose Auto, the
machine selects a
suitable option for the
document (color or B&W).
Color
B&W
4.Reset Printer
5.Calibration
1.Reset
—
2.Exit
—
—
Calibrate
Reset
6.Auto Regist.
1.Registration
1.Start
Returns the PCL setting to
the default settings.
Adjusts the color density
or returns the color
calibration to the factory
setting.
Adjust the print position of
each color automatically.
2.Exit
2.Frequency
Low
Medium*
Set the interval time you
want to carry out the auto
registration.
High
Off
7.Manual Regist.
1.Print Chart
—
Print the chart to manually
check the registration of
the colors.
2.Set Regist.
1 Magenta Left
Sets the correction value
on the chart you printed
from Print Chart.
2 Cyan Left
3 Yellow Left
4 Magenta Center
5 Cyan Center
6 Yellow Center
7 Magenta Right
8 Cyan Right
9 Yellow Right
206
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
5.USB Direct
I/F
1.Direct Print
1.Paper Size
A4
Sets the paper size when
printing directly from the
USB flash memory drive.
Letter*
Page
87
Legal
Executive
A5
A6
B5
B6
D
Folio
2.Media Type
Thin
Plain*
Sets the media type when
printing directly from the
USB flash memory drive.
87
Sets the page style when
printing multiple pages
directly from the USB
flash memory drive.
87
Sets the page orientation
when printing directly from
the USB flash memory
drive.
87
Enables or disables the
page collation when
printing directly from the
USB flash memory drive.
87
Sets the print quality
option when printing
directly from the USB
flash memory drive.
87
Sets the PDF option
whether to print
comments (Markup) or
stamps in the PDF file
along with the text.
87
Sets the index print
option, simple format or
details.
87
Thick
Thicker
Recycled Paper
3.Multiple Page
1in1*
2in1
4in1
9in1
16in1
25in1
1 in 2x2 pages
1 in 3x3 pages
1 in 4x4 pages
1 in 5x5 pages
4.Orientation
Portrait*
Landscape
5.Collate
On*
Off
6.Print Quality
Normal*
Fine
7.PDF Option
Document*
Document&Markup
Document&Stamps
8.Index Print
Simple*
Details
207
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
5.USB Direct
I/F
2.Scan to USB
1.Resolution
Color 150 dpi*
Sets the resolution to
send the scanned data to
USB flash memory drive.
See
Software
User’s
Guide on
the
CD-ROM.
Color 300 dpi
(continued)
Color 600 dpi
B&W 200 dpi
B&W 200x100 dpi
3.PictBridge
2.File Name
—
Enter the file name of the
scanned data.
1.Paper Size
Letter*
Sets the paper size when
printing data from a
camera with using
PictBridge.
82
Sets the page orientation
when printing data from a
camera using PictBridge.
If you choose the paper
size Letter, A4 or B5,
Portrait will be chosen. If
you choose A5, B6 or A6,
Landscape will be
chosen.
82
Prints the date and time
the photo is being taken
on the photo.
82
Prints the file name of the
data on the photo.
82
Sets the print quality
option when printing data
from a camera using
PictBridge.
82
You can view the
Transmission Verification
Report for your last 200
outgoing faxes and print
the last report.
70
Prints the Help List so you
can see at-a-glance how
to quickly program your
machine.
70
A4
B5
A5
B6
A6
2.Orientation
Letter
A4
B5
A5
B6
A6
Then, you will
choose:
Portrait
Landscape
3.Date & Time
On
Off*
4.File Name
On
5.Print Quality
Normal*
Off*
Fine
6.Print
Reports
1.Transmission
2.Help List
208
1.View on LCD
—
2.Print Report
—
—
—
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
6.Print
Reports
3.Tel Index
List
1.Numeric
—
70
2.Alphabetic
—
Lists name and numbers
stored in the One-Touch
and Speed-Dial memory,
in numerical or
alphabetical order.
4.Fax Journal
—
—
Lists information about
your last 200 incoming
and outgoing faxes.
(TX means Transmit.
RX means Receive.)
70
5.User Settings
—
—
Lists your settings.
70
6.Network Config
—
—
Lists your Network
settings.
70
1.TCP/IP
1.BOOT Method
Auto*
Chooses the BOOT
method that best suits
your needs.
(continued)
7.LAN
Static
RARP
BOOTP
DHCP
(If you choose Auto,
RARP, BOOTP or DHCP,
you will be asked to enter
how many times the
machine tries to obtain the
IP address.)
2.IP Address
[000-255]. [000-255].
[000-255]. [000-255]
Enter the IP address.
3.Subnet Mask
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Subnet mask.
4.Gateway
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Gateway
address.
5.Node Name
BRNXXXXXX
Enter the Node name.
6.WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
7.WINS Server
(Primary)
000.000.000.000
Page
D
See
Network
User’s
Guide on
the
CD-ROM.
Specifies the IP address
of the primary or
secondary WINS server.
(Secondary)
000.000.000.000
8.DNS Server
(Primary)
000.000.000.000
Specifies the IP address
of the primary or
secondary DNS server.
(Secondary)
000.000.000.000
9.APIPA
On*
Off
0.IPv6
On
Automatically allocates
the IP address from the
link local address range.
Sets the IPv6 protocol On.
Off*
209
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
7.LAN
2.Ethernet
—
Auto*
Chooses the Ethernet link
mode.
See
Network
User’s
Guide on
the
CD-ROM.
(continued)
100B-FD
100B-HD
10B-FD
10B-HD
3.Scan to FTP
—
Color 150 dpi*
Color 300 dpi
Sets the resolution to
send the scanned data via
the FTP server.
Color 600 dpi
B&W 200 dpi
B&W 200x100 dpi
0.Factory Reset
1.Reset
1.Yes
2.No
8.Machine
Info.
Restores the network
settings to the factory
default.
2.Exit
—
1.Serial No.
—
—
You can check the serial
number of your machine.
196
2.Page Counter
—
Total
You can check the
number of total pages the
machine has printed
during its life.
196
You can check the
percentage of a machine
part’s life that remains
available.
196
Fax/List
Copy
Print
3.Parts Life
1.Drum
—
2.Belt Unit
3.PF Kit MP
PF Kit 2 appears only
when the optional
LT-100CL tray is installed.
4.PF Kit 1
5.PF Kit 2
6.Fuser
7.Laser
4.Reset Menu
—
Drum
Belt Unit
PF Kit MP
PF Kit 1
PF Kit 2
210
Resets the machine part’s
life counter. Appears
when you replace the
machine part.
PF Kit 2 appears only
when the optional
LT-100CL tray is installed.
172
178
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
0.Initial
Setup
1.Receive Mode
—
Fax Only*
Chooses the receive
mode that best suits your
needs.
41
See
Quick
Setup
Guide.
Fax/Tel
Page
External TAD
Manual
2.Date&Time
—
—
Puts the date and time on
the LCD and in headings
of faxes you send.
3.Station ID
—
Fax:
Sets your name and fax
number to appear on each
page you fax.
Tel:
D
Name:
4.Tone/Pulse
—
Tone*
—
Detection
(in Canada)
4.Dial Tone
Pulse
(in USA)
No Detection*
Chooses the dialing
mode.
You can shorten the dial
tone detect pause.
126
Sets a prefix number that
will always be added
before the fax number
every time you dial.
26
Allows you to change the
LCD language for your
country.
See
Quick
Setup
Guide.
5.Dial Tone
(in Canada)
5.Dial Prefix
—
(in USA)
On
Off*
6.Dial Prefix
(in Canada)
0.Local Language
(in Canada)
—
English*
French
211
Entering text
D
When setting certain menu selections, such as the Station ID, you will need to type text
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have
printed letters because they are used for special characters.
Press the appropriate dial pad key the required number of times to access the characters below:
„ For setting Scan to FTP menu options
Press
Key
one
time
two
times
three
times
four
times
five
times
six
times
seven
times
eight
times
nine
times
1
@
.
/
1
@
.
/
1
@
2
a
b
c
A
B
C
2
a
b
3
d
e
f
D
E
F
3
d
e
4
g
h
i
G
H
I
4
g
h
5
j
k
l
J
K
L
5
j
k
6
m
n
o
M
N
O
6
m
n
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
t
u
9
w
x
y
z
W
X
Y
Z
9
„ For setting other menu selections
Press
Key
one
time
two
times
three
times
four
times
five
times
2
A
B
C
2
A
3
D
E
F
3
D
4
G
H
I
4
G
5
J
K
L
5
J
6
M
N
O
6
M
7
P
Q
R
S
7
8
T
U
V
8
T
9
W
X
Y
Z
9
Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect
character, and then press Clear/Back.
212
Menu and features
Repeating letters
To enter a character on the same key as the previous character, press c to move the cursor right
before pressing the key again.
Special characters and symbols
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want.
Press OK to choose it. The symbols and characters below will appear depending on your menu
selection.
Press l
for
(space) ! " # $ % & ' ( ) l + , - . / m
Press #
for
:;<=>?@[]^_¥˜‘|{}
Press 0
for
ÉÀÈÊÎÇËÖ0
D
213
E
Specifications
General
E
E
Memory Capacity
64 MB
ADF (automatic document
feeder)
Up to 35 pages (Staggered) [20 lb (80 g/m2)]
Recommended Environment for Best Results:
Temperature: 68° F to 86° F (20 to 30° C)
Humidity:
50% - 70%
Paper:
Xerox 4200 (20 lb/Letter)
Paper Tray
250 Sheets [20 lb (80 g/m 2)]
Paper Tray 2 (option)
500 Sheets [20 lb (80 g/m 2)]
Printer Type
Laser
Print Method
Electrophotography by semiconductor laser beam scanning
LCD (liquid crystal display)
16 characters × 2 lines
Power Source
110-120 V AC 50/60 Hz
Power Consumption
Peak:
Average 1200 W
Copying:
Average 495 W
Sleep:
Average 28 W
Standby:
Average 95 W
Dimensions
19.0 in.
(482 mm)
17.0 in.
(432 mm)
Weight
19.2 in.
(487 mm)
Without Drum/Toner Unit: 62.4 lb (28.3 kg) (MFC-9440CN)
63.7 lb (28.9 kg) (MFC-9450CDN)
214
Specifications
Noise level
Sound power
Operating (Copying): LWAd = 6.9 Bell
Standby:
LWAd = 4.4 Bell
Sound pressure
Operating (Copying): LpAm = 54.5 dBA
Temperature
Humidity
Standby:
LpAm = 30 dBA
Operating:
50° F to 90.5° F (10 to 32.5° C)
Storage:
41° F to 95° F (5 to 35° C)
Operating:
20 to 80% (without condensation)
Storage:
10 to 90% (without condensation)
E
215
Print media
Paper Input
E
Paper Tray
„ Paper Type:
Plain paper, Thin paper or Recycled paper
„ Paper Size:
Letter, A4, B5, A5, B6, A6, Executive, Legal
and Folio
„ Paper Weight:
16 to 28 lb (60 to 105 g/m2)
„ Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m2)
plain paper
Multi-purpose tray (MP tray)
„ Paper Type:
Plain paper, Thin paper, Thick paper,
Recycled paper, Bond paper, Envelopes or
Labels
„ Paper Size:
Width: 2.75 to 8.5 in. (69.9 to 215.9 mm)
Length: 4.57 to 16 in. (116.0 to 406.4 mm)
„ Paper Weight:
16 to 43 lb (60 to 163 g/m2)
„ Maximum paper tray capacity: Up to 50 sheets of 20 lb (80 g/m2)
plain paper
Up to 3 envelopes
Paper Tray 2 (option)
„ Paper Type:
Plain paper, Thin paper or Recycled paper
„ Paper Size:
Letter, A4, B5, A5, B6, Executive, Legal
and Folio
„ Paper Weight:
16 to 28 lb (60 to 105 g/m2)
„ Maximum paper tray capacity: Up to 500 sheets of 20 lb (80 g/m2)
plain paper
Paper Output Up to 150 sheets (face down print delivery to the output paper tray)
Duplex
216
„ Paper Size
Letter, Legal and Folio
„ Manual Duplex
Yes
„ Automatic Duplex
(MFC-9450CDN only)
Yes (print only)
Specifications
Fax
E
Compatibility
ITU-T Group 3
Coding System
MH/MR/MMR/JBIG/JPEG
Modem Speed
Automatic Fallback:
33,600 bps
Document Size
ADF Width:
5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height:
5.8 to 14 in. (147.3 to 356 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width
Max. 8.2 in. (208 mm)
Printing Width
Max. 8.2 in. (208 mm)
GrayScale
256 levels
Polling Types
Standard, Sequential
Contrast Control
Automatic/Light/Dark (manual setting)
Resolution
Horizontal:
E
203 dot/inch (8 dot/mm)
Vertical
„ Standard:
98 line/in. (3.85 line/mm) (Black)
196 line/in. (7.7 line/mm) (Color)
„ Fine:
196 line/in. (7.7 line/mm) (Black)
196 line/in. (7.7 line/mm) (Color)
„ Photo:
196 line/in. (7.7 line/mm) (Black)
„ Superfine:
392 line/in. (15.4 line/mm) (Black)
One-Touch Dial
16 (8 × 2)
Speed-Dial
300 stations
Groups
Up to 20
Broadcasting
366 stations (B&W only)
Automatic Redial
Yes,1 time after 5 minutes
Auto Answer
0, 1, 2, 3 or 4 rings
Communication Source
Public switched telephone network
Memory Transmission
Up to 500 1/400 2 pages
Out of Paper Reception
Up to 500 1/400 2 pages
1
‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code).
Specifications and printed materials are subject to change without prior notice.
2
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
217
Copy
Copy Speed
E
Up to 17 pages/minute (Letter size) (Black) 1 2
Up to 17 pages/minute (Letter size) (Color) 1 2
Color/Monochrome
Yes/Yes
Document Size
ADF Width:
5.8 to 8.5 in. (148 to 215.9 mm)
ADF Height:
5.8 to 14 in. (148 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Copy Width:
Max. 8.26 in. (210 mm)
Multiple Copies
Stacks or Sorts up to 99 pages
Reduce/Enlarge
25% to 400% (in increments of 1%)
Resolution
Up to 1200 × 600 dpi
First Copy Out Time
Approx. 21 seconds (Black) 3
Approx. 23 seconds (Color) 3
1
The copy speed may change depending on the type of document you copy.
2
From the standard paper tray and optional paper tray.
3
First copy out time may change if the machine is calibrating or registering itself.
218
Specifications
Scan
E
Color/Monochrome
Yes/Yes
TWAIN Compliant
Yes (Windows® 2000 Professional/XP/
XP Professional x64 Edition/Windows Vista®)
Mac OS® X 10.2.4 or greater
WIA Compliant
Yes (Windows® XP/Windows Vista ®)
Color Depth
24 bit color
Resolution
Up to 19200 × 19200 dpi (interpolated) 1
E
Up to 1200 × 2400 dpi (optical) 2
Up to 1200 x 600 dpi (optical) 3
Document Size
ADF Width:
5.8 to 8.5 in. (148.0 to 215.9 mm)
ADF Height:
5.8 to 14 in. (148.0 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width
Max. 8.26 in. (210 mm)
Gray Scale
256 levels
1
Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP/Windows Vista® (resolution up to
19200 × 19200 dpi can be chosen by using the Brother scanner utility)
2
When using the scanner glass
3
When using the ADF
219
Print
Emulations
E
PCL6
BR-Script (PostScript) Level 3
Printer Driver
Host-Based Driver for Windows® 2000 Professional/
XP/XP Professional x64 Edition/Windows Vista ®/
Windows Server® 2003 (print only via network)
BR-Script (PPD file) for Windows ® 2000 Professional/
XP/XP Professional x64 Edition/Windows Vista ®
Macintosh® Printer Driver for Mac OS® X 10.2.4 or greater
BR-Script (PPD file) for Mac OS® X 10.2.4 or greater
Resolution
600 × 600 dpi, 2400 dpi (2400 × 600 dpi)
Print Speed
Up to 21 pages/minute (Letter size) (Black) 1 2
Up to 21 pages/minute (Letter size) (Color) 1 2
Print Speed for
Duplex Printing
(MFC-9450CDN only)
Up to 7 sides/minute (3.5 pages) (Color) 1 2
First Print Out Time
Less than 16 seconds (Black) 3
Up to 7 sides/minute (3.5 pages) (Black) 1 2
Less than 17 seconds (Color) 3
1
The print speed may change depending on the type of document you print.
2
From the standard paper tray and optional paper tray.
3
First print out time may change if the machine is calibrating or registering itself.
Interfaces
E
USB
Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2
LAN cable
Use an Ethernet UTP cable category 5 or greater.
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
220
Specifications
PictBridge
Compatibility
E
Supports the Camera & Imaging Products Association PictBridge
standard CIPA DC-001.
Visit http://www.cipa.jp/pictbridge/ for more information.
Interface
USB direct interface
Direct print feature
Compatibility
1
E
E
PDF version 1.6 1, JPEG, Exif + JPEG,
PRN (created by MFC-9440CN or MFC-9450CDN printer driver),
TIFF (scanned by all Brother MFC or DCP models),
PostScript®3 ™ (created by MFC-9440CN or MFC-9450CDN
BR-Script 3 printer driver).
JBIG2 image files, JPEG2000 image files and layered files are not supported.
221
Computer requirements
E
Minimum System Requirements and Supported PC Software Functions
Computer Platform &
Operating System
Version
Windows®
Operating
System
Supported PC
Processor
PC
Interface Minimum
Software
Speed
Functions
Printing,
USB,
PC
, Ethernet
4
Professional Scanning
Windows®
2000
Fax 3
Minimum Recommended Available Hard
RAM
RAM
Disk Space
For Drivers For
Applications
Intel® Pentium® II 64 MB
or AMD equivalent
256 MB 150 MB 310 MB
128 MB
Windows® XP
Home 1 4
Windows® XP
Professional 1 4
Windows®
XP
Professional
AMD Opteron™
AMD Athlon™ 64
Intel® Xeon® with
x64 Edition 1
Intel® EM64T
256 MB
512 MB
Intel® Pentium® 4
with Intel® EM64T
or AMD equivalent
Windows
Vista® 1
Windows
Printing
Ethernet
Server® 2003
Windows
Server® 2003
x64 Edition
Intel® Pentium® 4 512 MB
or equivalent 64-bit
supported CPU
1 GB
500 MB 500 MB
Intel® Pentium® III 256 MB
or AMD equivalent
512 MB 50MB
Not
available
160 MB 80 MB
400 MB
AMD Opteron™
AMD Athlon™ 64
Intel® Xeon® with
Intel® EM64T
Intel® Pentium® 4
with Intel® EM64T
or AMD equivalent
Macintosh® Mac OS® X Printing, USB 2,
PC Fax
Operating 10.2.4 or
Ethernet
System
greater
send 3,
Scanning
PowerPC G4/G5, 128 MB
Intel® Core™
Solo/Duo,
PowerPC G3
350MHz
1
For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only.
4
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000 and SP2 or higher for XP.
222
Specifications
Consumable items
Toner Cartridge Life
E
Standard Toner Cartridges:
TN-110BK (Black):
2,500 pages 1
TN-110C, TN-110M, TN-110Y
(Cyan, Magenta, Yellow):
1,500 pages 1
High-Yield Toner Cartridges:
TN-115BK (Black):
5,000 pages 1
TN-115C, TN-115M, TN-115Y
(Cyan, Magenta, Yellow):
4,000 pages 1
Drum Unit Life Expectancy
DR-110CL:
Approx. 17,000 pages 2
Belt Unit
BU-100CL:
Approx. 50,000 pages 3
Waste Toner Box
WT-100CL:
Approx. 20,000 pages 4
1
Approx. yields based on 5% page coverage (Letter)
2
Drum yield is approximate, and may vary by type of use.
3
When printing on Letter or A4 size paper
4
When printing on Letter or A4 size paper at 5% print coverage for CMYK each
E
223
Ethernet wired network
Network board model
name
NC-6500h
LAN
You can connect your machine to a network for Network Printing,
Network Scanning, PC Fax and Remote Setup. 1 2
Support for
Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista ®, Windows
Server® 2003 and Windows Server® 2003 x64 Edition 2
Mac OS® X 10.2.4 or greater 3
Protocols
IPv4:
TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS,
NetBIOS name resolution, DNS resolver, mDNS,
LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS,
FTP server, SSL/TLS, POP before SMTP, SMTP-AUTH,
Telnet, SNMPv1, HTTP/HTTPS server, TFTP client and
server, SMTP client, APOP, LLTD responder,
Raw Port (PC scanner), FTP client
IPv6:
TCP/IP
(Turned off as default) NDP, RA, DNS, mDNS, LPR/LPD,
Custom Raw Port/Port9100, IPP, IPPS, FTP server, SSL/TLS,
POP before SMTP, SMTP-AUTH, Telnet, SNMPv1,
HTTP/HTTPS server, TFTP client and server, SMTP client,
APOP, LLTD responder, Raw Port (PC scanner)
Network type
Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)
Management utilities 4
BRAdmin Light for Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista ®, Windows
Server® 2003, Windows Server® 2003 x64 Edition and Mac OS® X
10.2.4 or greater
BRAdmin Professional for Windows® 2000 Professional, Windows®
XP, Windows® XP Professional x64 Edition, Windows Vista®,
Windows Server® 2003 and Windows Server® 2003 x64 Edition
Web BRAdmin for Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista ®, Windows
Server® 2003 and Windows Server® 2003 x64 Edition
Client computers with a web browser supporting Java™.
1
PC Fax Send for
2
Printing only for Windows Server® 2003
3
Mac OS® X 10.2.4 or greater (mDNS)
4
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/
224
Mac®
E
F
Glossary
F
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.
Auto Reduction
Reduces the size of incoming faxes.
Automatic fax transmission
Sending a fax without picking up the
handset of the external telephone or
pressing Hook.
Automatic Redial
A feature that enables your machine to
redial the last fax number after five
minutes if the fax did not go through
because the line was busy.
Backup Print
Your machine prints a copy of every fax
that is received and stored in memory.This
is a safety feature so you will not lose
messages during a power failure.
Batch Transmission
As a cost saving feature, all delayed faxes
to the same fax number will be sent as one
transmission.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
Broadcasting
The ability to send the same fax message
to more than one location.
Cancel Job
Cancels a programmed print job and
clears the machine’s memory.
CNG tones
The special tones (beeps) sent by fax
machines during automatic transmission
to tell the receiving machine that a fax
machine is calling.
Coding method
Method of coding the information
contained in the document. All fax
machines must use a minimum standard
of Modified Huffman (MH). Your machine
is capable of greater compression
methods, Modified Read (MR), Modified
Modified Read (MMR), JBIG and JPEG, if
the receiving machine has the same
capability.
Communication error (or Comm. Error)
An error during fax sending or receiving,
usually caused by line noise or static.
Compatibility group
The ability of one fax unit to communicate
with another. Compatibility is assured
between ITU-T Groups.
Contrast
Setting to compensate for dark or light
documents, by making faxes or copies of
dark documents lighter and light
documents darker.
Delayed Fax
Sends your fax at a specified later time
that day.
Distinctive Ring
A subscriber service purchased from the
telephone company that gives you
another telephone number on an existing
telephone line. The Brother machine uses
the new number to simulate a dedicated
fax line.
Dual Access
Your machine can scan outgoing faxes or
scheduled jobs into memory at the same
time it is sending a fax or receiving or
printing an incoming fax.
225
F
Easy Receive
Enables your machine to respond to CNG
tones if you interrupt a fax call by
answering it.
ECM (Error Correction Mode)
Detects errors during fax transmission
and resends the pages of the fax that had
an error.
Extension telephone
A telephone on the fax number that is
plugged into a separate telephone wall
jack.
External telephone
A telephone that is plugged into the EXT
jack of your machine.
F/T Ring Time
The length of time that the Brother
machine pseudo/double-rings (when the
Receive Mode setting is Fax/Tel) to notify
you to pick up a voice call that it answered.
Fax Forwarding
Sends a fax received into the memory to
another pre-programmed fax number.
Fax Journal
Lists information about the last 200
incoming and outgoing faxes. TX means
Transmit. RX means Receive.
Fax Receive Code
Press this code (l 5 1) when you answer
a fax call on an extension or external
telephone.
Fax Storage
You can store faxes in the memory.
Fax tones
The signals sent by sending and receiving
fax machines while communicating
information.
Fax/Tel
You can receive faxes and telephone
calls. Do not use this mode if you are
using a telephone answering device
(TAD).
226
Fine resolution
Resolution is 203 × 196 dpi. It is used for
small print and graphs.
Gray scale
The shades of gray available for copying
and faxing photographs.
Group number
A combination of One-Touch and SpeedDial numbers that are stored on a OneTouch key or in a Speed-Dial location for
Broadcasting.
Help list
A printout of the complete Menu table that
you can use to program your machine
when you do not have the User’s Guide
with you.
Journal Period
The pre-programmed time period
between automatically printed Fax
Journal Reports. You can print the Fax
Journal on demand without interrupting
the cycle.
LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during OnScreen Programming and shows the date
and time when the machine is idle.
Manual fax
When you lift the handset of your external
telephone or press Hook, you can hear
the receiving fax machine answer before
you press Black Start or Color Start to
begin transmission.
Menu mode
Programming mode for changing your
machine’s settings.
OCR (optical character recognition)
The bundled ScanSoft™
PaperPort™ 11SE with OCR or Presto!®
PageManager® software application
converts an image of text to text you can
edit.
Glossary
One-Touch
Keys on the machine’s control panel
where you can store numbers for easy
dialing. You can store a second number
on each key if you press Shift and the
One-Touch key together.
Out of Paper Reception
Receives faxes into the machine’s
memory when the machine is out of paper.
Overseas Mode
Makes temporary changes to the fax
tones to accommodate noise and static on
overseas telephone lines.
Paging
This feature enables your machine to call
your pager when a fax is received into its
memory.
Pause
Allows you to place a 3.5 second delay in
the dialing sequence stored on OneTouch keys and Speed-Dial numbers.
Press Redial/Pause as many times as
needed for longer pauses.
PictBridge
Allows you to print photos directly from
your PictBridge compatible digital camera
at high resolution for photo quality printing.
Polling
The process of a fax machine calling
another fax machine to retrieve waiting fax
messages.
Pulse (Canada only)
A form of rotary dialing on a telephone
line.
Quick Dial List
A listing of names and numbers stored in
One-Touch and Speed-Dial memory, in
numerical order.
Real Time Transmission
When memory is full, you can send faxes
in real time.
Remaining jobs
You can check which programmed fax
jobs are waiting in the memory and cancel
the jobs individually.
Remote Access Code
Your own four-digit code (– – –l) that
allows you to call and access your
machine from a remote location.
Remote Retrieval Access
The ability to access your machine
remotely from a touch tone telephone.
Resolution
The number of vertical and horizontal lines
per inch.
Ring Delay
The number of rings before the machine
answers in Fax Only and Fax/Tel
modes.
Ring Volume
Volume setting for the machine’s ring.
Scanning
The process of sending an electronic
image of a paper document into your
computer.
Search
An electronic, alphabetical listing of stored
One-Touch, Speed-Dial and Group
numbers.
Speed-Dial
A pre-programmed number for easy
dialing. You must press
Search/Speed Dial, then enter the threedigit Speed-Dial location and press
Black Start or Color Start to begin the
dialing process.
Station ID
The stored information that appears on
the top of faxed pages. It includes the
sender’s name and fax number.
TAD (telephone answering device)
You can connect an external device or
answering machine to the EXT. jack of
your machine.
227
F
Telephone Answer Code
(Fax/Tel mode only)
When the machine answers a voice call, it
pseudo/double-rings. You can pick up at
an extension telephone by pressing this
code (# 5 1).
Temporary settings
You can select certain options for each fax
transmission and copy without changing
the default settings.
Tone
A form of dialing on the telephone line
used for Touch Tone telephones.
Transmission
The process of sending faxes over the
telephone lines from your machine to the
receiving fax machine.
Transmission Verification Report
A report for each transmission, that shows
its date, time and number.
User Settings List
A printed report that shows the current
settings of the machine.
228
G
Index
A
Accessories and supplies .......................... ii
ADF (automatic document feeder) ...........32
using .....................................................18
Answering machine (TAD)
connecting ............................................49
Apple® Macintosh®
See Software User’s Guide on the
CD-ROM.
Automatic
fax receive ............................................42
easy receive .......................................44
fax redial ...............................................56
B
Belt unit ..................................................178
Broadcasting ............................................33
Canceling ..............................................34
setting up groups for .............................58
Brother
accessories and supplies ........................ ii
Brother numbers ...................................... i
Customer Service .................................... i
FAQs (frequently asked questions) ......... i
product support ........................................ i
service centers ......................................... i
warranties .................................... iii, iv, vi
C
Canceling
broadcast in process .............................34
fax jobs in memory ................................39
jobs awaiting redial ...............................39
print jobs ................................................. 7
remote fax options ................................63
Cleaning
corona wire .........................................151
drum unit .............................................155
laser scanner window .........................147
scanner ...............................................146
Connecting
external TAD (answering machine) .......49
external telephone ................................52
two-line external TAD or telephone ......51
Consumable items ................................. 163
Control panel overview .............................. 6
ControlCenter2 (for Macintosh®)
See Software User’s Guide on the
CD-ROM.
ControlCenter3 (for Windows®)
See Software User’s Guide on the
CD-ROM.
Copy
brightness ............................................. 76
color saturation ..................................... 77
contrast .......................................... 72, 76
Enlarge/Reduce key ............................. 73
enter copy mode .................................. 72
keys .................................................. 7, 73
multiple ................................................. 72
N in 1 (page layout) .............................. 77
Options key .................................... 73, 74
out of memory ...................................... 79
quality ................................................... 75
single .................................................... 72
sort (ADF only) ..................................... 75
temporary settings ................................ 73
tray selection ........................................ 78
using ADF ................................18, 75, 78
using scanner glass .................19, 77, 78
Cordless telephone (non-Brother) ........... 52
Cover page .............................................. 35
custom comments ................................ 35
for all faxes ........................................... 36
for next fax only .................................... 35
printed form .......................................... 36
Custom Ringing ....................................... 47
D
Data Ident-A-Call ..................................... 47
Data LED ............................................... 6, 8
Delayed batch transmission .................... 39
Dialing
a pause ................................................ 56
access codes and credit card
numbers ............................................... 59
automatic fax redial .............................. 56
groups (broadcasting) .......................... 33
manual ................................................. 54
one-touch ............................................. 54
229
G
speed-dial .............................................54
using the Search key ............................55
Direct print ......................................... 86, 87
Direct key ......................................... 7, 87
specification ........................................221
Distinctive ring ..........................................47
setting ring pattern ................................48
turning off ..............................................48
Document
how to load
ADF ....................................................18
scanner glass .....................................19
jam ......................................................133
Drum unit
checking (remaining life) .....................196
cleaning ...................................... 151, 155
replacing .............................................171
Dual access .............................................37
Duplex (2-sided)
troubleshooting .......................... 111, 143
E
Enlarge/Reduce key .................................73
Envelopes ..................9, 11, 12, 13, 15, 16
Equalization ...........................................126
Error messages on LCD ........................127
Change Belt Unit .................................178
Comm. Error .......................................128
Drum End Soon ..................................171
Init Unable XX .....................................129
No Paper .............................................129
Not Registered ......................................54
Out of Memory ....................................130
Print Unable XX ..................................130
Scan Unable XX ..................................131
Toner Life End ....................................166
Toner Low ...........................................166
Waste Toner Soon ..............................183
Extension telephone, using ............... 52, 53
External telephone, connecting ................52
230
F
Fax codes
changing ......................................... 53, 64
fax receive code ............................. 52, 53
remote access code ............................. 64
telephone answer code .................. 52, 53
Fax forwarding
changing at the machine ...................... 60
changing remotely .......................... 65, 66
programming a number ........................ 60
Fax storage ............................................. 61
printing from memory ........................... 45
turning off ............................................. 63
Fax, stand-alone
receiving ............................................... 41
at end of conversation ....................... 45
backup print .................. 60, 62, 63, 132
easy receive ...................................... 44
fax forwarding .............................. 60, 66
fax receive stamp .............................. 44
from extension telephone ............ 52, 53
paging ............................................... 61
polling receive ................................... 67
reducing to fit on paper ..................... 44
retrieving from a remote site ........ 65, 66
ring delay, setting .............................. 43
sequential polling .............................. 67
telephone line interference .............. 126
sending ........................................... 21, 32
at end of conversation ....................... 39
broadcasting ...................................... 33
canceling from memory ..................... 39
contrast ............................................. 36
delayed batch .................................... 39
delayed fax ........................................ 38
from ADF ........................................... 32
from memory (dual access) ............... 37
from scanner glass ............................ 32
manual .............................................. 39
overseas ............................................ 38
polled transmit ................................... 68
real time transmission ....................... 38
resolution ........................................... 37
telephone line interference .............. 126
Fax/Tel mode
answering at extension
telephones ..................................... 52, 53
easy receive ..........................................44
F/T ring time (double-ring) ....................43
fax receive code ............................. 52, 53
receiving faxes ......................................52
ring delay ..............................................43
telephone answer code .................. 52, 53
Folio ............................................ 13, 22, 77
G
Gray scale ..................................... 217, 219
Groups for broadcasting ..........................58
H
HELP ........................................................70
Help List ................................................70
LCD messages ...................................197
Menu Table ................................ 197, 199
using menu keys .................................197
Hook key ............................................. 7, 52
I
Ident-A-Call ..............................................47
Ident-A-Ring .............................................47
J
Jacks
convert to RJ11 jack
triplex adapter ....................................50
EXT
external telephone .............................52
TAD (answering machine) .................49
Jams
document ............................................133
paper .......................................... 133, 134
Job Cancel key ................................. 7, 111
L
Labels ...................................11, 12, 13, 17
LCD (liquid crystal display) ............... 6, 197
contrast .................................................25
Help List ................................................70
M
Machine information
checking remaining life of parts .......... 196
page counters .................................... 196
status LED .............................................. 8
Macintosh®
See Software User’s Guide on the
CD-ROM.
Maintenance, routine ............................. 145
checking the remaining life of parts .... 196
replacing
belt unit ............................................ 178
drum unit ......................................... 171
toner cartridge ................................. 166
waste toner box ............................... 183
Manual
dialing ................................................... 54
receive .................................................. 41
transmission ......................................... 39
Memory
adding DIMM (option) ......................... 106
installing .......................................... 107
storage ............................................... 197
Menu Table ................................... 197, 199
using menu keys ................................ 197
Mode, entering
copy ...................................................... 72
fax ........................................................ 32
scan ........................................................ 7
Multi-line connections (PBX) ................... 51
N
N in 1 (page layout) ................................. 77
Network
faxing
See Software User’s Guide on the
CD-ROM.
printing
See Network User’s Guide on the
CD-ROM.
scanning
See Software User’s Guide on the
CD-ROM.
231
G
O
One-touch
changing ...............................................57
setting up ..............................................56
using .....................................................54
Out of Memory
message ...................... 40, 79, 85, 88, 130
reports .................................................. 70
resolution ............................................ 220
Secure key ............................................. 7
specifications ...................................... 220
Printing
See Software User’s Guide on the
CD-ROM.
Programming your machine .................. 197
P
Q
Packing and shipping the machine ........188
Page layout (N in 1) .................................77
Paging ......................................................61
programming your pager number .........61
Paper .............................................. 12, 216
folio .......................................................13
how to load ..............................................9
jam ......................................................134
size ........................................................12
size of document .................. 18, 218, 219
type ................................................ 12, 21
PaperPort™ 11SE with OCR
See Software User’s Guide on the
CD-ROM and Help in the PaperPort™
11SE application to access How-to-Guides.
Pause ................................................ 56, 59
PC Fax
See Software User’s Guide on the
CD-ROM.
Personalized Ring ....................................47
PictBridge
DPOF printing .......................................84
specification ........................................221
Polling
polled transmit .......................................68
polling receive .......................................67
sequential polling ..................................67
Post Card .................................................13
Power failure ..........................................197
Print
difficulties ............................................108
Direct key ................................................7
drivers .................................................220
fax from memory ...................................45
Job Cancel key .............................. 7, 111
keys .........................................................7
paper jams ..........................................134
quality ..................................................115
Quality (copying) ..................................... 75
Quick-dial ................................................ 56
access codes and credit card
numbers ............................................... 59
broadcasting ......................................... 33
using groups ...................................... 33
group dial
changing ............................................ 57
setting up groups for broadcasting .... 58
one-touch dial
changing ............................................ 57
setting up ........................................... 56
using .................................................. 54
search ................................................... 55
speed-dial
changing ............................................ 57
setting up ........................................... 57
using .................................................. 54
232
R
Redial/Pause key .............................. 56, 59
Reducing
copies ................................................... 73
incoming faxes ..................................... 44
Remote retrieval ...................................... 64
access code ......................................... 64
commands ............................................ 66
getting your faxes ................................. 65
Remote setup
See Software User’s Guide on the
CD-ROM.
Replacing
belt unit ............................................... 178
drum unit .................................... 171, 172
toner cartridge .................................... 166
waste toner box .................................. 183
Reports ............................................. 69, 70
Fax Journal .................................... 69, 70
journal period .....................................69
Help List ................................................70
how to print ...........................................70
Network Configuration ..........................70
Quick-Dial List .......................................70
Transmission Verification ......................69
User Settings ........................................70
Resolution
copy ....................................................218
fax (standard, fine, superfine,
photo) ........................................... 37, 217
print .....................................................220
scan ....................................................219
setting for next fax ................................37
Resolution key .................................... 7, 37
Ring delay, setting ...................................43
RingMaster ...............................................47
S
Safety instructions ..................................100
Scanner glass, using ................................19
Scanning
See Software User’s Guide on the
CD-ROM.
Search/Speed Dial key ............... 54, 55, 58
Security
Secure key ..............................................7
Setting lock ...........................................27
Serial number
how to find............... See inside front cover
Service centers ........................................... i
Shipping the machine ............................188
SimpleBiz Fax & Alternate Number
Ringing .....................................................47
Sleep time ................................................25
Smart Ring ...............................................47
Sort ................................................... 72, 75
Speed-dial
changing ...............................................57
setting up ..............................................57
using .....................................................54
T
TAD (telephone answering device),
external .............................................. 41, 51
connecting ............................................ 49
recording OGM ..................................... 50
with two-line jack .................................. 51
Teen Ring ................................................ 47
Telephone line
connections .......................................... 49
difficulties ........................................... 109
interference ........................................ 126
multi-line (PBX) .................................... 51
roll over lines ........................................ 50
two-line telephone system .................... 50
Temporary copy settings ......................... 73
Text, entering ........................................ 212
Toner cartridge, replacing ..................... 166
Toner save .............................................. 25
Tray selection .......................................... 78
Tray use, setting
copy ...................................................... 22
fax ........................................................ 23
print ...................................................... 23
Troubleshooting ..................................... 108
document jam ..................................... 133
error messages on LCD ..................... 127
if you are having difficulty
copy quality ..................................... 110
incoming calls .................................. 109
network ............................................ 112
paper handling ................................ 112
print quality .............................. 112, 115
printing .................................... 108, 110
scanning .......................................... 111
software ........................................... 111
telephone line .................................. 126
paper jam ........................................... 134
Two-line telephone system ...................... 50
V
Voice Mail ....................................41, 46, 47
Volume, setting
beeper .................................................. 24
ring ....................................................... 24
speaker ................................................ 24
233
G
W
Warranties ................................................. iii
Canada .................................................. vi
Notice-Disclaimer ................................... iii
USA ........................................................ iv
Waste toner box .....................................183
Windows®
See Software User’s Guide on the
CD-ROM.
World Wide Web ......................................... i
234
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because it may violate the Telecommunications Regulations of that country and
the power requirements of your machine may not be compatible with the power available in foreign
countries. Using USA or Canada models overseas is at your own risk and may void your
warranty.