Lenovo 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242 Hardware Maintenance Manual

ThinkCentre

Hardware Maintenance Manual

Machine Types:

2119, 2121, 2697, 2698, 2742, 2750, 2756, 2800,

2929, 2932, 2934, 2935, 2941, 2943, 2945, 2960, 2961, 2967, 2982,

2986, 2988, 2992, 2993, 2994, 2996, 2999, 3181, 3182, 3183, 3184,

3185, 3186, 3187, 3190, 3198, 3201, 3202, 3204, 3207, 3208, 3209,

3212, 3214, 3217, 3218,3220, 3224, 3226, 3227, 3228, 3229, 3234,

3235, 3236, 3237, 3238, 3240, 3242, 3243, 3302, 3306, 3391, 3392,

3393, and 3395

Note:

Before using this information and the product it supports, be sure to read and understand Chapter 2

“Safety information” on page 3 and Appendix A “Notices” on page 269.

First Edition (May 2012)

© Copyright Lenovo 2012.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration

“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Chapter 1. About this manual . . . . . . 1

Important safety information . . . . . . . . . .

1

Chapter 2. Safety information . . . . . . 3

General safety . . . . . . . . . . . . . . . .

3

Electrical safety . . . . . . . . . . . . . . .

3

Voltage-selection switch . . . . . . . . . . . .

5

Safety inspection guide . . . . . . . . . . . .

5

Handling electrostatic discharge-sensitive devices . . . . . . . . . . . . . . . . . .

6

Grounding requirements . . . . . . . . . . . .

6

Safety notices (multi-lingual translations) . . . . .

6

Chapter 3. General information . . . .

33

Lenovo Welcome. . . . . . . . . . . . . .

33

Lenovo ThinkVantage Tools . . . . . . . . .

33

Lenovo Solution Center . . . . . . . . . . .

33

SimpleTap . . . . . . . . . . . . . . . .

34

Additional information resources . . . . . . .

34

Specifications . . . . . . . . . . . . . . .

34

For machine types: 2697, 2698, 2742, 2750,

2935, 2943, 2960, 2967, 2986, 2992, 2994,

2999, 3182, 3184, 3186, 3190, 3201, 3204,

3208, 3212, 3217, 3220, 3226, 3228, 3302,

3391, and 3392 . . . . . . . . . . . .

35


2934, 2941, 2945, 2961, 2982, 2988, 2993,

2996, 3181, 3183, 3185, 3187, 3198, 3202,

3207, 3209, 3214, 3218, 3224, 3227, 3306,

3393, and 3395 . . . . . . . . . . . .

35


3235, 3236, 3237, 3238, 3240, 3242, and

3243 . . . . . . . . . . . . . . . . .

37

Chapter 4. General checkout . . . . .

39

Problem determination tips . . . . . . . . . .

39

Chapter 5. Troubleshooting and diagnostics . . . . . . . . . . . . . .

41

Basic troubleshooting . . . . . . . . . . . .

41

Troubleshooting procedure . . . . . . . . . .

42

Troubleshooting . . . . . . . . . . . . . .

42

Audio problems . . . . . . . . . . . .

43

CD problems . . . . . . . . . . . . .

44

DVD problems . . . . . . . . . . . . .

45

Intermittent problems . . . . . . . . . .

46

Hard disk drive problems . . . . . . . . .

47

Keyboard, mouse, or pointing device problems . . . . . . . . . . . . . . .

47

Monitor problems. . . . . . . . . . . .

49

© Copyright Lenovo 2012

Networking problems . . . . . . . . . .

51

Option problems . . . . . . . . . . . .

53

Performance and lockup problems . . . . .

54

Printer problems . . . . . . . . . . . .

56

Serial port problems. . . . . . . . . . .

56

Software problems . . . . . . . . . . .

56

USB problems . . . . . . . . . . . . .

57

Diagnostics . . . . . . . . . . . . . . . .

58

Lenovo Solution Center . . . . . . . . .

58

Chapter 6. Using the Setup Utility program . . . . . . . . . . . . . . . .

59

Starting the Setup Utility program . . . . . . .

59

Viewing and changing settings . . . . . . . .

59

Using passwords. . . . . . . . . . . . . .

59

Password considerations . . . . . . . . .

60

Power-On Password . . . . . . . . . .

60

Administrator Password . . . . . . . . .

60

Hard Disk Password. . . . . . . . . . .

60

Setting, changing, and deleting a password .

60

Erasing lost or forgotten passwords (clearing

CMOS) . . . . . . . . . . . . . . . .

61

Enabling or disabling a device . . . . . . . .

61

Selecting a startup device . . . . . . . . . .

62

Selecting a temporary startup device . . . .

62

Selecting or changing the startup device sequence . . . . . . . . . . . . . . .

62

Enabling ErP compliance mode . . . . . . . .

62

ICE performance mode . . . . . . . . . . .

63

ICE thermal alert . . . . . . . . . . . . . .

64

Exiting the Setup Utility program . . . . . . .

64

Chapter 7. Symptom-to-FRU index . .

65

Hard disk drive boot error . . . . . . . . . .

65

Power supply problems . . . . . . . . . . .

65

Beep symptoms . . . . . . . . . . . . . .

65

POST error codes . . . . . . . . . . . . .

66

Miscellaneous error messages . . . . . . . .

68

Undetermined problems . . . . . . . . . . .

69

Chapter 8. Locations . . . . . . . . .

71

For machine types: 2697, 2698, 2742, 2750, 2935,

2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182,

3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217,

3220, 3226, 3228, 3302, 3391, and 3392 . . . .

71

Locating connectors, controls, and indicators on the front of your computer . . . . . . .

71

i

Locating connectors on the rear of your computer . . . . . . . . . . . . . . .

72

Locating major FRUs and CRUs . . . . . .

73

Looking up FRU information . . . . . . .

75

Locating parts on the system board . . . .

75

Locating internal drives . . . . . . . . .

78


2941, 2945, 2961, 2982, 2988, 2993, 2996, 3181,

3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214,

3218, 3224, 3227, 3306, 3393, and 3395 . . . .

79


79


80


81


83


83

Locating internal drives . . . . . . . . .

86


3236, 3237, 3238, 3240, 3242, and 3243 . . . .

87


87


88


89


91


92

Chapter 9. Replacing FRUs (machine types: 2697, 2698, 2742, 2750, 2935,

2943, 2960, 2967, 2986, 2992, 2994,

2999, 3182, 3184, 3186, 3190, 3201,

3204, 3208, 3212, 3217, 3220, 3226,

3228, 3302, 3391, and 3392) . . . . . .

93

Handling static-sensitive devices . . . . . . .

93

Installing or replacing hardware . . . . . . . .

93

Removing the computer cover. . . . . . .

94

Removing and reinstalling the front bezel . .

95

Installing or replacing a PCI card . . . . . .

95

Installing or replacing a memory module . . .

98

Installing or replacing the optical drive . . .

100

Installing or replacing the card reader . . . .

102

Replacing the battery . . . . . . . . . .

106

Replacing the power supply assembly . . .

107

Replacing the heat sink and fan assembly . .

109

Replacing the microprocessor . . . . . . .

111

Replacing the system board . . . . . . .

114

Installing the solid state drive . . . . . . .

117

Installing or replacing the mSATA solid state drive . . . . . . . . . . . . . . . . .

119

Replacing the primary hard disk drive . . . .

124

Replacing the secondary hard disk drive. . .

126

Replacing the front fan assembly . . . . .

128

ii

ThinkCentre Hardware Maintenance Manual

Replacing the rear fan assembly . . . . . .

130

Replacing the front audio and USB assembly . . . . . . . . . . . . . . .

132

Replacing the internal speaker. . . . . . .

133

Replacing the thermal sensor . . . . . . .

135

Replacing the cover presence switch . . . .

137

Replacing the WiFi units . . . . . . . . .

139

Installing or removing the rear WiFi antenna . .

146

Installing or removing the front WiFi antenna . . . . . . . . . . . . . . .

147

Replacing the keyboard or mouse . . . . .

149

Completing the parts replacement . . . . .

150


2941, 2945, 2961, 2982, 2988, 2993,

2996, 3181, 3183, 3185, 3187, 3198,

3202, 3207, 3209, 3214, 3218, 3224,

3227, 3306, 3393, and 3395) . . . . .

153


153


153

Opening the computer cover . . . . . . .

154

Removing and reinstalling the front bezel . .

154

Accessing the system board components and drives . . . . . . . . . . . . . . . .

156


157

Installing or replacing a PCI card . . . . . .

159

Installing or replacing the card reader . . . .

161

Installing or replacing the mSATA solid state drive . . . . . . . . . . . . . . . . .

166


173

Installing the solid state disk . . . . . . .

174

Replacing the hard disk drive . . . . . . .

176

Replacing the optical drive . . . . . . . .

178

Replacing the heat sink and fan assembly . .

181

Replacing the power supply assembly . . .

184


189


192

Replacing the cover presence switch . . . .

195


197

Replacing the front audio and USB assembly . . . . . . . . . . . . . . .

199

Replacing the WiFi units . . . . . . . . .

201


205

Installing or removing the front WiFi antenna . . . . . . . . . . . . . . .

207


210


210


3236, 3237, 3238, 3240, 3242, and

3243). . . . . . . . . . . . . . . . .

213


213


213

Installing or removing the vertical stand . . .

213

Installing or removing the VESA mount bracket . . . . . . . . . . . . . . . .

215

Removing the computer cover. . . . . . .

217


219

Replacing the optical drive . . . . . . . .

221

Replacing the secondary hard disk drive. . .

226


232

Replacing the ac power adapter . . . . . .

233

Replacing the ac power adapter bracket. . .

235

Replacing the power switch board . . . . .

237

Replacing the heat sink . . . . . . . . .

239


242


244

Replacing the hard disk drive bracket . . . .

247

Replacing the hard disk drive . . . . . . .

251

Replacing the WiFi card module . . . . . .

252


254

Replacing the system fan. . . . . . . . .

257


259


261


262

Chapter 12. Additional service information . . . . . . . . . . . . .

265

Security features . . . . . . . . . . . . . .

265

Hardware-controlled passwords . . . . . .

265

Operating system password . . . . . . .

265

Vital Product Data . . . . . . . . . . .

265

BIOS levels . . . . . . . . . . . . . . . .

265

Updating (flashing) the BIOS from a disc . . . .

265

Updating (flashing) the BIOS from your operating system . . . . . . . . . . . . . . . . . .

266

Recovering from a POST/BIOS update failure . .

266

Power management . . . . . . . . . . . .

267

Advanced Configuration and Power Interface

(ACPI) BIOS . . . . . . . . . . . . . .

267

Automatic Power-On features . . . . . . .

267

Appendix A. Notices . . . . . . . . .

269

Television output notice . . . . . . . . . . .

270

European conformance CE mark . . . . . . .

270

Trademarks . . . . . . . . . . . . . . . .

270

Index. . . . . . . . . . . . . . . . .

271


iii

iv


Chapter 1. About this manual

This manual provides service and reference information for ThinkCentre

® computers listed on the front cover.

This manual is intended only for trained service personnel who are familiar with Lenovo

® computer products.

Before servicing a Lenovo computer product, be sure to read Chapter 2 “Safety information” on page 3.

Chapter 7 “Symptom-to-FRU index” on page 65 and Chapter 12 “Additional service information” on page

265 are not specific to any machine type. These chapters are applicable to all ThinkCentre computers.

For major FRU locations and Customer Replaceable Unit (CRU) identification, see Chapter 8 “Locations” on page 71.

For FRU replacement instructions, see Chapter 9 “Replacing FRUs (machine types: 2697, 2698, 2742, 2750,

2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217,

3220, 3226, 3228, 3302, 3391, and 3392)” on page 93, Chapter 10 “Replacing FRUs (machine types: 2756,

2800, 2929, 2932, 2934, 2941, 2945, 2961, 2982, 2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202,

3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)” on page 153 and Chapter 11 “Replacing FRUs

(machine types: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243)” on page 213.

For FRU part numbers, go to: http:/www.lenovo.com/serviceparts-lookup

Important safety information

Be sure to read all caution and danger statements in this manual before performing any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d'exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ "ACHTUNG" oder "VORSICHT" in dieser Dokumentation, bevor

Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este manual antes de seguir las instrucciones.


1

2


Chapter 2. Safety information

This chapter contains the safety information that you need to be familiar with before servicing a computer.

General safety

Follow these rules to ensure general safety:

• Observe good housekeeping in the area of the machines during and after maintenance.

• When lifting any heavy object:

1. Ensure you can stand safely without slipping.

2. Distribute the weight of the object equally between your feet.

3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.

4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back.

Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.

• Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position.

• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine.

• Keep your tool case away from walk areas so that other people will not trip over it.

• Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.

• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately

8 centimeters (3 inches) from the end.

• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Remember:

Metal objects are good electrical conductors.

• Wear safety glasses when you are: hammering, drilling, soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.

• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective.

• Reinstall all covers correctly before returning the machine to the customer.

Electrical safety

CAUTION:

Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the centre covers, unless instructed otherwise in the installation and configuration procedures.

Observe the following rules when working on electrical equipment.


3

Important:

Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

Do not use this type of mat to protect yourself from an electric shock.

• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.

• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.

• Disconnect all power before:

– Performing a mechanical inspection

– Working near power supplies

– Removing or installing Field Replaceable Units (FRU)

• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position.

• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:

– Ensure that another person, familiar with the power-off controls, is near you.

Remember:

Another person must be there to switch off the power, if necessary.

– Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back.

Remember:

There must be a complete circuit to cause an electric shock. By observing the above rule, you may prevent a current from passing through your body.

– When using a tester, set the controls correctly and use the approved probe leads and accessories for that tester.

– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.

Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.

• Regularly inspect and maintain your electrical hand tools for safe operational condition.

• Do not use worn or broken tools and testers.

• Never assume that power has been disconnected from a circuit. First, check that it has been powered-off.

• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.

• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.

• Do not service the following parts with the power on when they are removed from their normal operating places in a machine:

– Power supply units

– Pumps

– Blowers and fans

– Motor generators and similar units. (This practice ensures correct grounding of the units.)

• If an electrical accident occurs:

– Use caution; do not become a victim yourself.

– Switch off power.

– Send another person to get medical aid.

4


Voltage-selection switch

Some computers are equipped with a voltage-selection switch located near the power-cord connection point on the computer. If your computer has a voltage-selection switch, ensure that you set the switch to match the voltage available at your electrical outlet. Setting the voltage-selection switch incorrectly can cause permanent damage to the computer.

If your computer does not have a voltage-selection switch, your computer is designed to operate only at the voltage provided in the country or region where the computer was originally purchased.

If you relocate your computer to another country, be aware of the following:

• If your computer does not have a voltage-selection switch, do not connect the computer to an electrical outlet until you have verified that the voltage provided is the same as it was in the country or region where the computer was originally purchased.

• If your computer has a voltage-selection switch, do not connect the computer to an electrical outlet until you have verified that the voltage-selection switch is set to match the voltage provided in that country or region.

If you are not sure of the voltage provided at your electrical outlet, contact your local electric company or refer to official Web sites or other literature for travelers to the country or region where you are located.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

Consider these conditions and the safety hazards they present:

• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock).

• Explosive hazards, such as a damaged CRT face or bulging capacitor

• Mechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or sharp edges).

2. Power-off the computer. Disconnect the power cord.

3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground.

b. The power cord should be the appropriate type as specified in the parts listings.

c. Insulation must not be frayed or worn.

4. Remove the cover.

Chapter 2

.

Safety information

5

5. Check for any obvious alterations. Use good judgment as to the safety of any alterations.

6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.

Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

Notes:

1. Use product-specific ESD procedures when they exceed the requirements noted here.

2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.

• Avoid contact with other people while handling the part.

• Wear a grounded wrist strap against your skin to eliminate static on your body.

• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.

• Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.

• Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement.

Note:

The use of a grounding system is desirable but not required to protect against ESD damage.

– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.

– Use an ESD common ground or reference point when working on a double-insulated or battery-operated system. You can use coax or connector-outside shells on these systems.

– Use the round ground-prong of the ac plug on ac-operated computers.

Grounding requirements

Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the following languages:

• English

• Arabic

• Brazilian/Portuguese

• Chinese (simplified)

• Chinese (traditional)

6


• French

• German

• Hebrew

• Italian

• Korean

• Spanish

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard:

•

Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

•

Connect all power cords to a properly wired and grounded electrical outlet.

•

Connect to properly wired outlets any equipment that will be attached to this product.

•

When possible, use one hand only to connect or disconnect signal cables.

•

Never turn on any equipment when there is evidence of fire, water, or structural damage.

•

Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedure

s.

•

Connect and disconnect cables as described in the following tables when installing, moving, or opening covers on this product or attached devices.

To Connect

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

To Disconnect

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

CAUTION:

When replacing the lithium battery, use only Part Number 45C1566 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

• Throw or immerse into water

• Heat to more than 100°C (212°F)

• Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Chapter 2

.

Safety information

7

CAUTION:

When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

≥18 kg (37 lb)

CAUTION:

Use safe practices when lifting.

≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

2

1

CAUTION:

The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

8


Chapter 2

.

Safety information

9

≥18 kg (37 lb)

10


≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

2

1

PERIGO

A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa.

Para evitar risco de choque elétrico:

• Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios.

• Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.

• Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente instaladas.

• Quando possível, utilize apenas uma das mãos para conectar ou desconectar cabos de sinal.

• Nunca ligue nenhum equipamento quando houver evidência de fogo, água ou danos estruturais.

• Antes de abrir tampas de dispositivos, desconecte cabos de alimentação, sistemas de telecomunicação, redes e modems conectados, a menos que especificado de maneira diferente nos procedimentos de instalação e configuração.

• Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguir ao instalar, mover ou abrir tampas deste produto ou de dispositivos conectados.

Para Conectar:

1. DESLIGUE Tudo.

2. Primeiramente, conecte todos os cabos aos dispositivos.

3. Conecte os cabos de sinal aos conectores.

4. Conecte os cabos de alimentação às tomadas.

5. LIGUE os dispositivos.

Para Desconectar:

1. DESLIGUE Tudo.

2. Primeiramente, remova os cabos de alimentação das tomadas.

3. Remova os cabos de sinal dos conectores.

4. Remova todos os cabos dos dispositivos.

Chapter 2

.

Safety information

11

CUIDADO:

Ao substituir a bateria de lítio, utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de bateria equivalente recomendado pelo Se o seu sistema possui um módulo com uma bateria de lítio, substitua-o apenas por um módulo do mesmo tipo e do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada ou descartada de maneira correta.

Não:

• Jogue ou coloque na água

• Aqueça a mais de 100°C (212°F)

• Conserte nem desmonte

Descarte a bateria conforme requerido pelas leis ou regulamentos locais.

PRECAUCIÓN:

Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte:

• Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo.

• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação.

PERIGO

Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte:

Radiação a laser quando aberto. Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e evite exposição direta ao feixe.

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

CUIDADO:

Utilize procedimentos de segurança para levantar equipamentos.

12


2

1

CUIDADO:

O botão de controle de alimentação do dispositivo e o botão para ligar/desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação.

Chapter 2

.

Safety information

13

14


2

1

Chapter 2

.

Safety information

15

2

1

16


DANGER

Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger.

Pour éviter tout risque de choc électrique :

• Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.

• Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la terre.

• Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit.

• Lorsque cela est possible, n'utilisez qu'une seule main pour connecter ou déconnecter les câbles d'interface.

• Ne mettez jamais un équipement sous tension en cas d'incendie ou d'inondation, ou en présence de dommages matériels.

• Avant de retirer les carters de l'unité, mettez celle-ci hors tension et déconnectez ses cordons d'alimentation, ainsi que les câbles qui la relient aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration).

• Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons.

Connexion

1. Mettez les unités HORS TENSION.

2. Commencez par brancher tous les cordons sur les unités.

3. Branchez les câbles d'interface sur des connecteurs.

4. Branchez les cordons d'alimentation sur des prises.

5. Mettez les unités SOUS TENSION.

Déconnexion

1. Mettez les unités HORS TENSION.

2. Débranchez les cordons d'alimentation des prises.

3. Débranchez les câbles d'interface des connecteurs.

4. Débranchez tous les câbles des unités.

Chapter 2

.

Safety information

17

ATTENTION:

Remplacer la pile au lithium usagée par une pile de référence identique exclusivement, (référence

45C1566), ou suivre les instructions du fabricant qui en définit les équivalences. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.

Ne pas :

•

la jeter à l'eau,

•

l'exposer à des températures supérieures à 100°C,

•

chercher à la réparer ou à la démonter.

Ne pas mettre la pile à la poubelle. Pour la mise au rebut, se reporter à la réglementation en vigueur.

ATTENTION:

Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes :

•

Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser. Aucune pièce de l'unité n'est réparable.

•

Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites dans le présent manuel.

DANGER

Certains produits à laser contiennent une diode à laser intégrée de classe 3A ou 3B. Prenez connaissance des informations suivantes:

Rayonnement laser lorsque le carter est ouvert. Evitez toute expositiondirecte au rayon laser. Evitez de regarder fixement le faisceau ou del'observer à l'aide d'instruments optiques.

18


≥18 kg (37 lb)

ATTENTION:

Soulevez la machine avec précaution.

≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

2

1

ATTENTION:

L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation.

Chapter 2

.

Safety information

19

VORSICHT

An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen.

Aus Sicherheitsgründen:

•

Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-,

Wartungs- oder Rekonfigurationsarbeiten durchführen.

•

Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.

•

Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.

•

Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch

Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden.

•

Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen.

•

Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und

Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind.

•

Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen.

Zum Anschließen der Kabel gehen Sie wie folgt vor

1. Schalten Sie alle Einheiten AUS.

2. Schließen Sie erst alle Kabel an die Einheiten an.

3. Schließen Sie die Signalkabel an die Buchsen an.

4. Schließen Sie die Netzkabel an die Steckdose an.

5. Schalten Sie die Einheit EIN.

Zum Abziehen der Kabel gehen Sie wie folgt vor

1. Schalten Sie alle Einheiten AUS.

2. Ziehen Sie zuerst alle Netzkabel aus den

Netzsteckdosen.

3. Ziehen Sie die Signalkabel aus den Buchsen.

4. Ziehen Sie alle Kabel von den Einheiten ab.

CAUTION:

Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine gleichwertige, vom Hersteller empfohlene Batterie ersetzen. Enthält das System ein Modul mit einer

Lithiumbatterie, dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen.

Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.

Die Batterie nicht:

• mit Wasser in Berührung bringen.

• über 100 C erhitzen.

• reparieren oder zerlegen.

Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten.

20


ACHTUNG:

Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit

Lichtwellenleitertechnik oder Sendern) Folgendes beachten:

•

Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden. Das Gerät enthält keine zu wartenden Teile.

•

Werden Steuerelemente, Einstellungen oder Durchführungen von Prozeduren anders als hier angegeben verwendet, kann gefährliche Laserstrahlung auftreten.

VORSICHT

Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes:

Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden.

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

ACHTUNG:

Arbeitsschutzrichtlinien beim Anheben der Maschine beachten.

2

1

ACHTUNG:

Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die

Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden

Netzkabel vom Netz getrennt werden.

Chapter 2

.

Safety information

21

22


2

1

Chapter 2

.

Safety information

23

PERICOLO

La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa.

Per evitare il rischio di scosse elettriche:

•

Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale.

•

Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.

•

Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.

•

Se possibile, utilizzare solo una mano per collegare o scollegare i cavi di segnale.

•

Non accendere assolutamente apparecchiature in presenza di incendi, perdite d'acqua o danno strutturale.

•

Scollegare i cavi di alimentazione, i sistemi di telecomunicazione, le reti e il modem prima di aprire i coperchi del dispositivo, salvo istruzioni contrarie relative alle procedure di installazione e configurazione.

•

Collegare e scollegare i cavi come descritto nella seguente tabella quando vengono effettuate operazioni di installazione, spostamento o apertura dei coperchi di questo prodotto o delle unità collegate.

Per collegarsi

1. SPEGNERE le apparecchiature.

2. Innanzitutto, collegare tutti i cavi alle unità.

3. Collegare i cavi di segnale ai connettori.

4. Collegare i cavi di alimentazione alla presa.

5. Accendere l'unità.

Per scollegarsi

1. SPEGNERE le apparecchiature.

2. Innanzitutto, rimuovere i cavi di alimentazione dalla presa.

3. Rimuovere i cavi di segnale dai connettori.

4. Rimuovere tutti i cavi dalle unità.

24


ATTENZIONE:

Quando si sostituisce la batteria al litio, utilizzare solo il Numero parte 45C1566 o un tipo di batteria equivalente consigliato dal produttore. Se sul sistema è presente un modulo che contiene una batteria al litio, sostituirlo solo con un tipo di modulo dello stesso tipo della stessa casa di produzione. La batteria contiene litio e può esplodere se usata, maneggiata o smaltita in modo non corretto.

Non:

•

Gettare o immergere la batteria nell'acqua

•

Riscaldarla ad una temperatura superiore ai 100 gradi C (212 gradi F)

•

Smontarla, ricaricarla o tentare di ripararla

Le batterie usate vanno smaltite in accordo alla normativa in vigore (DPR 915/82 e successive disposizioni e disposizioni locali).

ATTENZIONE:

Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue:

•

Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica.

•

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.

PERICOLO

Alcune unità laser contengono un diodo laser di Classe 3A o Classe 3B. Tener presente quanto segue:

Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione al fascio.

Chapter 2

.

Safety information

25

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

ATTENZIONE:

Prestare attenzione nel sollevare l'apparecchiatura.

2

1

ATTENZIONE:

Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione.

26


Chapter 2

.

Safety information

27

2

1

28


PELIGRO

La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa.

Para evitar el riesgo de descarga eléctrica:

•

No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica.

•

Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra.

•

Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas.

•

Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal.

•

No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales.

•

Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.

•

Conecte y desconecte los cables, como se describe en la tabla siguiente, cuando instale, mueva o abra las cubiertas de este producto o de los dispositivos conectados.

Para conectar

1. APÁGUELO todo.

2. En primer lugar, conecte todos los cables a los dispositivos.

3. Conecte los cables de señal a los conectores.

4. Enchufe los cables de alimentación a las tomas de corriente.

5. Encienda el dispositivo.

Para desconectar

1. APÁGUELO todo.

2. En primer lugar, desenchufe los cables de alimentación de las tomas de corriente.

3. Desconecte los cables de señal de los conectores.

4. Desconecte todos los cables de los dispositivos.

PRECAUCIÓN:

Cuando sustituya una batería de litio, utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante. Si su sistema dispone de un módulo que contiene una batería de litio, reemplácelo sólo con el mismo tipo de módulo, del mismo fabricante. La batería contiene litio y puede explotar si no se utiliza, manipula o desecha correctamente.

No debe:

•

Arrojarla al agua o sumergirla en ella

•

Exponerla a temperaturas superiores a 100°C (212°F)

•

Repararla o desmontarla

Deshágase de la batería según especifiquen las leyes o normas locales.

Chapter 2

.

Safety information

29

PRECAUCIÓN:

Cuando haya productos láser (como unidades de CD-ROM, unidades de DVD, dispositivos de fibra

óptica o transmisores) instalados, tenga en cuenta lo siguiente:

•

No quite las cubiertas. Si quita las cubiertas del producto láser, podría quedar expuesto a radiación láser peligrosa. Dentro del dispositivo no existe ninguna pieza que requiera servicio técnico.

•

Si usa controles o ajustes o realiza procedimientos que no sean los especificados aquí, podría exponerse a radiaciones peligrosas.

PELIGRO

Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente:

Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser.

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)

PRECAUCIÓN:

Adopte procedimientos seguros al levantar el equipo.

30


2

1

PRECAUCIÓN:

El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo. Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente.

Chapter 2

.

Safety information

31

32


Chapter 3. General information

This chapter provides general information that applies to all machine types supported by this manual.

Lenovo Welcome

The Lenovo Welcome program introduces some innovative built-in features of Lenovo to you and guides you through some important setup tasks to help you make the most of your computer.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage

®

Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click

Start

➙

All Programs

➙

Lenovo ThinkVantage

Tools

.

The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

The Lenovo ThinkVantage

®

Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click

Start

➙

All Programs

➙

Lenovo ThinkVantage

Tools

.

The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

Table 1. Program icon names in Lenovo ThinkVantage Tools

Program name

Create Recovery Media

Fingerprint Software

Lenovo Solution Center

SimpleTap

ThinkVantage Password Manager

ThinkVantage Power Manager

ThinkVantage Rescue and Recovery

®

ThinkVantage System Update

Communications Utility

View Manager

Icon name in Lenovo ThinkVantage Tools

Factory Recovery Disks

Fingerprint Reader

System Health and Diagnostics

SimpleTap

Password Vault

Power Controls

Enhanced Backup and Restore

Update and Drivers

Web Conferencing

Screen Layout

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along


33

with hints and tips for maximum system performance. See “Lenovo Solution Center” on page 58 for detailed information.

SimpleTap

The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers, adjusting the volume, locking the computer operating system, launching a program, opening a Web page, opening a file, and so on. You also can use the SimpleTap program to access the

Lenovo App Shop, from which you can download various applications and computer software.

To start the SimpleTap program, do any of the following:

• Click

Start

➙

All Programs

➙

SimpleTap

.

• Click

Start

➙

All Programs

➙


, and double-click

SimpleTap

.

• Click the red SimpleTap launch point on the desktop. The red launch point is available on the desktop after you have launched the SimpleTap program for the first time.

• Press the blue ThinkVantage button if your keyboard has one.

Note:

The SimpleTap program is only available on certain models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the SimpleTap program, you can download it from http://www.lenovo.com/simpletap.

Additional information resources

If you have Internet access, the most up-to-date information for your computer is available at: http://www.lenovo.com/support

You can find the following information:

• Customer Replaceable Unit (CRU) installation or replacement instructions

• Downloads and drivers

• Parts information

• Publications

• Troubleshooting information

• Links to other useful sources of information

Specifications

This section lists the physical specifications for your computer.

34


For machine types: 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967, 2986,

2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217,

3220, 3226, 3228, 3302, 3391, and 3392

Dimensions

Width: 175 mm (6.89 inches)

Height: 414 mm (16.30 inches)

Depth: 442 mm (17.40 inches)

Weight

Maximum configuration as shipped: 11 kg (24.25 lb)

Environment

• Air temperature:

Operating: 10°C to 35°C (50°F to 95°F)

Storage: -40°C to 60°C (-40°F to 140°F) in original shipping package

Storage: -10°C to 60°C (14°F to 140°F) without package

• Humidity:

Operating: 20% to 80% (non-condensing)

Storage: 20% to 90% (non-condensing)

• Altitude:

Operating: -50 to 10 000 ft (-15.2 to 3 048 m)

Storage: -50 to 35 000 ft (-15.2 to 10 668 m)

Electrical input

• Input voltage:

– Low range:

Minimum: 100 V ac

Maximum: 127 V ac

Input frequency range: 50 to 60 Hz

– High range:

Minimum: 200 V ac

Maximum: 240 V ac



2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214,

3218, 3224, 3227, 3306, 3393, and 3395

Dimensions


Height: 99.7 mm (3.93 inches)

Depth: 385.4 mm (15.17 inches)

Weight

Maximum configuration as shipped: 7.5 kg (16.53 lb)

Environment

Chapter 3

.

General information

35





• Humidity:



• Altitude:


Storage: -50 to 35 000 ft (-15.2 to 10 668 m)


• Input voltage:

– Low range:

Minimum: 100 V ac

Maximum: 127 V ac


– High range:

Minimum: 200 V ac

Maximum: 240 V ac


36



3242, and 3243

Dimensions


Height: 34.5 mm (1.36 inches)

Depth: 182 mm (7.17 inches)

Weight

Maximum configuration as shipped: 4.86 kg (10.71 lb) (with package)

Maximum configuration as shipped: 4.14 kg (9.13 lb) (without package)

Environment





• Humidity:



• Altitude:


Storage: -50 to 35 000 ft (-15.2 to 10 668 m)


The ac power adapter input voltage: 100 to 240 V ac


Chapter 3

.

General information

37

38


Chapter 4. General checkout

Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence might have been changed. Be extremely careful during write operations such as copying, saving, or formatting.

Data or programs can be overwritten if you select an incorrect drive.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For the explanation of these messages, refer to the information supplied with that software package.

Before replacing a FRU, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 265.

Use the following procedure to help determine the cause of a problem:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Power-on all external devices.

5. Power-on the computer.

• Look for displayed error codes

• Listen for beep codes

• Look for readable instructions or a main menu on the display.

If you did not receive the correct response, proceed to step 6.

If you do receive the correct response, proceed to step 7.

6. Look at the following conditions and follow the instructions:

• If you hear beep codes during POST, go to “Beep symptoms” on page 65.

• If the computer displays a POST error, go to “POST error codes” on page 66.

• If the computer hangs and no error is displayed, turn off the computer and the power. Then, turn the power and the computer back on, continue at step 7.

7. Run the Diagnostic programs. See “Diagnostics” on page 58.

• If you receive an error, replace the part that the diagnostic program calls out.

• If the test stops and you cannot continue, replace the last device tested.

Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.

• Machine type and model

• Processor or hard disk drive upgrades

• Failure symptom

– Do diagnostics indicate a failure?

– What, when, where, single, or multiple systems?

– Is the failure repeatable?


39

– Has this configuration ever worked?

– If it has been working, what changes were made prior to it failing?

– Is this the original reported failure?

• Diagnostics version

– Type and version level

• Hardware configuration

– Print (print screen) configuration currently in use

– BIOS level

• Operating system software

– Type and version level

Note:

To eliminate confusion, identical systems are considered identical only if they:

1. Are the exact machine type and models

2. Have the same BIOS level

3. Have the same adapters/attachments in the same locations

4. Have the same address jumpers/terminators/cabling

5. Have the same software versions and levels

6. Have the same diagnostic diskettes (version)

7. Have the same configuration options set in the system

8. Have the same setup for operating-system-controlled files

Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution.

40


Chapter 5. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see “Additional information resources” on page 34 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note:

If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety and Warranty Guide that comes with your computer or go to the

Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

The computer does not start when you press the power switch.

The monitor screen is blank.

The keyboard does not work.

The mouse does not work.

Action

Verify that:

• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer, make sure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for your country or region.

Verify that:

• The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer.

• The monitor power cord is correctly connected to the monitor and to a working electrical outlet.

• The monitor is turned on and the brightness and contrast controls are set correctly.

• The computer voltage matches the voltage available at the electrical outlet for your country or region.

• If your computer has two monitor connectors, be sure to use the connector on the graphics card.

Verify that:

• The computer is turned on.

• The keyboard is securely connected to a USB connector on the computer.

• No keys are stuck.

Verify that:

• The computer is turned on.

• The mouse is securely connected to a USB connector on the computer.

• The mouse is clean.


41

Symptom

The operating system does not start.

Action

Verify that:

• The startup sequence includes the device where the operating system resides.

Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 62.

Verify that no keys are stuck.

The computer beeps multiple times before the operating system starts.

Troubleshooting procedure

Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer:

1. Verify that the cables for all attached devices are connected correctly and securely.

2. Verify that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets.

3. Verify that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your Chapter 6 “Using the Setup Utility program” on page 59.

4. Go to the “Troubleshooting” on page 42 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step.

5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse affects. To restore a captured configuration, click

Start

➙

Control Panel

➙

System and Security

➙

System

➙

System

Protection

➙

System Restore

. If this does not correct the problem, continue with the next step.

6. Run the diagnostic programs. See “Lenovo Solution Center” on page 58 for more information.

• If the diagnostic programs detect a hardware failure, contact the Lenovo Customer Support Center.

See “Additional information resources” on page 34 for more information.

• If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See

“Additional information resources” on page 34 for more information.

• If the diagnostic programs do not detect a hardware failure, continue with the next step.

7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus.

8. If none of these actions solve the problem, seek technical assistance. See “Additional information resources” on page 34 for more information.

Troubleshooting

Use the troubleshooting information to find solutions to problems that have definite symptoms.

If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information:

1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed.

2. Run the diagnostic programs to ensure your computer is operating correctly.

3. Reinstall the new hardware option or software following the manufacturer's instructions.

42


Select the problem your computer is experiencing from the following list:

• “Audio problems” on page 43

• “CD problems” on page 44

• “DVD problems” on page 45

• “Intermittent problems” on page 46

• “Hard disk drive problems” on page 47

• “Keyboard, mouse, or pointing device problems” on page 47

• “Monitor problems” on page 49

• “Networking problems” on page 51

• “Option problems” on page 53

• “Performance and lockup problems” on page 54

• “Printer problems” on page 56

• “Serial port problems” on page 56

• “Software problems” on page 56

• “USB problems” on page 57

Audio problems

Select your symptom from the following list:

• “No audio in Windows” on page 43

• “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive” on page 44

• “Sound comes from one external speaker only” on page 44

• “No audio in DOS applications or games” on page 44

No audio in Windows

Symptom: No audio in Windows

Actions:

• If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the

On

position and the speaker power cable is connected to a properly grounded, functional ac electrical outlet.

• If your external speakers have a volume control, verify that the volume control is not set too low.

• Double-click the speaker icon in the Windows notification area. A master volume-control window opens.

Verify that the

Mute

settings are not checked and none of the volume settings is set too low.

• Verify that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-coded to match the connector.

Note:

When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter.

• Make sure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation.

• Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information.

Chapter 5

.

Troubleshooting and diagnostics

43

If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on page 58 for instructions). If you need technical assistance, see “Additional information resources” on page 34.

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Action: See “CD problems” on page 44.

Sound comes from one external speaker only

Symptom: Sound comes from one external speaker only.

Actions:

• Ensure that the speaker cable is inserted completely into the connector on the computer.

• Make sure the cable that attaches the left speaker to the right speaker is securely connected.

• Double-click the speaker icon in the Windows notification area. A master volume-control window opens.

Verify that the Balance settings are set correctly.

If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If you need technical assistance, see “Additional information resources” on page 34.

No audio in DOS applications or games

Symptom: No audio in DOS applications or games

Actions:

• Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-card settings.

• If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on page 58 for instructions). If you need technical assistance, see “Additional information resources” on page 34.

CD problems


• “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 44

• “A CD or DVD does not work” on page 45

• “Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer” on page 45

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

• If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

44


• If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 45.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 45.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

• Verify that the disc is inserted correctly, with its label up.

• Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

• Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery

CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 62 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.


DVD problems


• “Black screen instead of DVD video” on page 45

• “DVD movie will not play” on page 46

• “No audio or intermittent audio while playing DVD movie” on page 46

• “Playback is very slow or choppy” on page 46

• “Invalid disc or no disc found message” on page 46

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Actions:

• Restart the DVD player program.

• Close any open files, turn off the computer, and then restart the computer.

• Try a lower screen resolution or color depth.


Chapter 5

.


45

DVD movie will not play

Symptom: DVD movie will not play.

Actions:

• Make sure that the disc surface is clean and not scratched.

• Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.


No audio or intermittent audio while playing DVD movie

Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

• Check the volume control settings on your computer and on your speakers.

• Make sure that the disc surface is clean and not scratched.

• Check all cable connections to and from the speakers.

• Use the DVD menu for the video to select a different audio track.


Playback is very slow or choppy

Symptom: Playback is very slow or choppy.

Actions:

• Disable any background programs, such as AntiVirus or Desktop Themes.

• Ensure that video resolution is set to less than 1152 x 864.


Invalid disc or no disc found message

Symptom: Invalid disc or no disc found message

Actions:

• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

• Ensure that video resolution is set to less than 1152 x 864.

• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the

DVD disc is in the drive labeled “DVD”.


Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

46


Actions:

• Verify that all cables and cords are securely connected to the computer and attached devices.

• Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.


Hard disk drive problems


• “Some or all hard disk drives missing from the Setup Utility program” on page 47

• “"No Operating System Found" message or the system not starting from the correct hard disk drive” on page 47

Some or all hard disk drives missing from the Setup Utility program

Symptom: Some or all hard disk drives missing from the Setup Utility program

Actions:

• Ensure that all hard disk drive signal cables and power cables are connected correctly.

• Ensure that your computer is configured correctly to support the hard disk drives.

– If your computer is installed with five SATA hard disk drives, ensure that the SATA hard disk drive enablement module (one to five hard disk drives) is installed.

– If your computer is installed with SAS hard disk drives, ensure that the SAS hard disk drive enablement module (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed.

If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See

“Lenovo Solution Center” on page 58. If you need technical assistance, see “Additional information resources” on page 34.

"No Operating System Found" message or the system not starting from the correct hard disk drive

Symptom: "No Operating System Found" message or the system not starting from the correct hard disk drive

Actions:

• Ensure that all hard disk drive signal cables and power cables are connected correctly.

• Ensure that the hard disk drive your computer starts from is listed as the first startup device in the Setup

Utility program. Refer to “Selecting a startup device” on page 62.

Note:

In rare cases, the hard disk drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the hard disk drive.

If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See

“Lenovo Solution Center” on page 58. If you need technical assistance, see “Additional information resources” on page 34.

Keyboard, mouse, or pointing device problems


• “All or some keys on the keyboard do not work” on page 48

Chapter 5

.


47

• “The mouse or pointing device does not work” on page 48

• “The pointer on the screen does not move smoothly with the mouse” on page 48

• “The wireless keyboard does not work” on page 49

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

• Verify that the keyboard cable is securely connected to the correct connector on the computer.

• If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

• On the Windows 7 operating system, do the following:

1. Click

Start

➙

Control Panel

.

2. Click

Hardware and Sound

.

3. Click

Devices and Printers

.

4. Double-click

USB Enhanced Performance Keyboard

. The USB Enhanced Performance Keyboard

Customization program starts.

If these actions do not correct the problem, have the computer and keyboard serviced. See “Additional information resources” on page 34 for details.

The mouse or pointing device does not work

Symptom: The mouse or pointing device does not work.

Actions:

• Verify that the mouse or pointing-device cable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device.

• Verify that the device drivers for the mouse or pointing device are installed correctly.

• If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS settings. See “Enabling or disabling a device” on page 61.


The pointer on the screen does not move smoothly with the mouse

Symptom: The pointer on the screen does not move smoothly with the mouse.

Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse.

The fingerprint reader does not work

Symptom: The fingerprint reader does not work.

Action: The following could cause the fingerprint reader not to operate properly:

• Not enrolling your fingerprint correctly.

48


• Scratching the surface of the reader with a hard, pointed object.

• Scraping the surface of the reader with your nail or anything hard.

• Using or touching the reader with a dirty finger.

• The surface of your finger is very different from when you enrolled your fingerprint.

The wireless keyboard does not work

Symptom: The wireless keyboard does not work.

Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met:

• The batteries are properly installed.

• The batteries still retain their current.

• The wireless Keyboard is located less than ten meters away from the transceiver.

• The transceiver is fully installed.

Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard.

Monitor problems

Note:

Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.

For information about the status lights and using the controls, refer to the documentation that comes with your monitor.


• “Wrong characters appear on the screen” on page 49

• “The monitor works when you turn on the computer, but goes blank after some period of computer inactivity” on page 49

• “The monitor works when you turn on the computer, but goes blank when you start some application programs” on page 50

• “The image appears to be flickering” on page 50

• “The image is discolored” on page 50

Wrong characters appear on the screen

Symptom: Wrong characters appear on the screen.

Action: Have the computer serviced. For details, see “Additional information resources” on page 34.

The monitor works when you turn on the computer, but goes blank after some period of computer inactivity

Symptom: The monitor works when you turn on the computer, but goes blank after some period of computer inactivity.

Action: The computer is probably set for energy savings with the power-management feature. If the power-management feature is enabled, disabling it or changing the settings might solve the problem.


Chapter 5

.


49

The monitor works when you turn on the computer, but goes blank when you start some application programs

Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs.

Actions:

• Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems.

• Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required.


The image appears to be flickering

Symptom: The image appears to be flickering.

Actions:

• The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.

Attention:

Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

• The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor. If this does not correct the problem, do the following:

1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3. Turn on the monitor.

• You can reset the refresh rate through your operating system Control Panel.

On the Windows 7 operating system, click

Start

➙

Control Panel

➙


➙

Adjust screen resolution

➙

Advanced Settings

. Then click the

Monitor

tab and select a new refresh rate.

• See your operating system documentation or help for further information on monitor settings.

If these actions do not correct the problem, your monitor might need service. See “Additional information resources” on page 34 for details.

The image is discolored

Symptom: The image is discolored.

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If this does not correct the problem, do the following:

1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3. Turn on the monitor.

50


If these actions do not correct the problem, your monitor might need service. See “Additional information resources” on page 34 for details.

Networking problems

The following are the most common networking problems. Select your networking problem from the following list:

• “Ethernet problems” on page 51

For more information, see “Additional information resources” on page 34.

Ethernet problems

For Ethernet problems, select your symptom from the following list:

• “Your computer cannot connect to the network” on page 51

• “The adapter stops working for no apparent reason” on page 52

• “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 52

• “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps” on page 52

Your computer cannot connect to the network

Symptom: Your computer cannot connect to the network.

Actions: Make sure that:

• The cable is installed properly.

The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.

• The cable is installed properly.

• You are using the correct device driver.

On the Windows 7 operating system, do the following:

1. Click

Start

➙

Control Panel

.

2. Click


.

3. Click

Device Manager

. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. If an exclamation mark is displayed next to an adapter name under

Network adapters

, you might not use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.

5. Click

Update Driver Software

, and then follow the instructions on the screen.

• The switch port and the adapter have the same duplex setting.

If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex.

Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

• You have installed all networking software that is necessary for your network environment.

Check with your LAN administrator for the necessary networking software.

Chapter 5

.


51

The adapter stops working for no apparent reason

Symptom: The adapter stops working for no apparent reason.

Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed.

The Wake on LAN feature is not working

Symptom: The Wake on LAN (WOL) feature is not working.

Actions:

• Make sure that WOL is enabled in the BIOS Setup Utility program.

• If it is, check with your LAN administrator for the necessary settings.

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur

Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

Actions:

• Use Category 5 wiring and make sure that the network cable is securely connected.

• Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps

Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.

Instead, it connects at 100 Mbps.

Actions:

• Try another cable.

• Make sure that the link partner is set to auto-negotiate.

• Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Symptom: You cannot connect using the built-in wireless networking card.

Actions:

• Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file.

• Make sure that your computer is within range of a wireless access point.

• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the

Windows notification area.

Note:

On the Windows 7 operating system, click

Show hidden icons

in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in

Access Connections.

• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.

52


A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: The WAN card is not supported on this computer. Remove it.

Note:

Some computer models do not have a wireless WAN.

Bluetooth problems

For Bluetooth problems, select your symptom from the following list:

• “Sound does not come from the Bluetooth headphone” on page 53

• “PIM items sent from the Windows 7 operating system cannot be received correctly” on page 53

Sound does not come from the Bluetooth headphone

Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile.

Action: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open the Control Panel by clicking

Start

➙

Control Panel

.

3. Click


➙

Sound

.

4. Select the

Playback

tab.

5. If you are using Headset profile, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using AV profile, select

Stereo Audio

and click the

Set Default

button.

6. Click

OK

to close the Sound window.

PIM items sent from the Windows 7 operating system cannot be received correctly

Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device.

Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through

Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension

.contact.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.


• “An option that was just installed does not work” on page 53

• “An option that previously worked does not work now” on page 54

An option that was just installed does not work

Symptom: An option that was just installed does not work.

Action: Verify that:

• The option is designed for your computer.

Chapter 5

.


53

• You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.

• You have not loosened other installed options or cables.

• If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter.


An option that previously worked does not work now

Symptom: An option that previously worked does not work now.

Actions:

• Verify that all option hardware and cable connections are secure.

• If the option comes with its own test instructions, use those instructions to test the option.

• If the failing option is a SCSI option, verify that:

– The cables for all external SCSI options are connected correctly.

– The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation.

• Verify that the option and any required device drivers are installed correctly.


Performance and lockup problems

Poor performance and lockup problems can be a result of any of the following:

• “Insufficient free hard disk drive space” on page 54

• “Excessive number of fragmented files” on page 55

• “Insufficient memory” on page 55

Make a selection from the above list to find out more about the corrective actions you can take.

Insufficient free hard disk drive space

Symptom: Insufficient free hard disk drive space

The Windows operating system will slow down and might produce errors if the hard disk drive gets too full.

To check the amount of free space on the Windows 7 operating system, do the following:

1. Click

Start

➙

Computer

.

2. Right-click your C drive entry and then click

Properties

. The amount of free disk space is displayed.

Actions to free up disk space:

•

1. Click

Start

➙

Computer

.


Properties

.

54


3. Click

Disk Cleanup

.

4. A list of unnecessary file categories is displayed. Select each file category you want to delete, and then click

OK

.

•

1. Click

Start

➙

Control Panel

.

2. Click

Programs

.

3. Click

Turn Windows features on or off

.

4. A list of optional Windows components is displayed. Follow the instructions on the screen.

•

1. Click

Start

➙

Computer

.


Properties

.

3. Click

Disk Cleanup

.

4. Click

Clean up system files

.

5. Click the

More Options

tab.

6. In the

Programs and Features

area, click the

Clean up

button.

7. A list of installed applications is displayed. Select the application you want to remove. Click

Uninstall/Change

.

• Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.

Excessive number of fragmented files

Symptom: Excessive number of fragmented files

Action: Run the Windows Disk Defragmenter program.

Note:

Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete.

On the Windows 7 operating system, do the following:

1. Close any programs that are currently running and close any open windows.

2. Click

Start

➙

Computer

.


Properties

.

4. Click the

Tools

tab.

5. Click

Defragment Now

, then click

Continue

.

6. Click

Defragment Now

again to start a disk-defragmentation process.

Insufficient memory

Symptom: Insufficient memory

In general, the more memory that is installed, the better the Windows operating system runs.

Action: Install additional memory. For information about purchasing memory, see “Additional information resources” on page 34. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 98.

Chapter 5

.


55


Printer problems

Symptom: The printer does not work.

Actions: Verify that:

1. The printer is turned on and is online.

2. Paper is loaded correctly.

3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.

Note:

Non-IEEE-approved printer signal cables might cause unpredictable problems.

1. Any device drivers and other software that came with the printer are correctly installed.

2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see Chapter 6 “Using the Setup Utility program” on page 59.

If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See “Additional information resources” on page 34.

Serial port problems

Use this information to troubleshoot the serial port and devices attached to the serial port.

Symptom: Serial port cannot be accessed.

Actions:

• Make sure the serial cable is securely connected to the serial port on the computer and to the serial device.

If the serial device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

• If the serial device has its own On/Off switch, make sure it is in the On position.

• If the serial device has an Online switch, make sure it is in the Online position.

• If the serial device is a printer, make sure paper is loaded correctly.

• Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option.

• Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated.


Software problems


• “When using a sort feature, dates do not sort in the correct order” on page 56

• “Software does not work as expected” on page 57

When using a sort feature, dates do not sort in the correct order

Symptom: When using a sort feature, dates do not sort in the correct order.

56


Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order.

Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Software does not work as expected

Symptom: Software does not work as expected.

Actions:

• Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key.

• If you are having difficulty with the Windows operating system or one of its components, refer to the

Windows help system. It is accessible from the Windows

Start

menu.

• To determine if problems are caused by newly installed software, verify that:

– Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.)

– The software is designed to operate on your computer.

– Other software works on your computer.

– The software you are using works correctly on another computer.

• If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.

• Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

• If the software program used to work correctly, but does not work correctly now, click

Start

➙

Control

Panel

➙

System and Security

➙

System

➙

System Protection

➙

System Restore

.

• If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see “Additional information resources” on page 34 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

• Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

• If the USB device has its own On/Off switch, make sure it is in the On position.

• If the USB device has an Online switch, make sure it is in the Online position.

• If the USB device is a printer, make sure paper is loaded correctly.

• Make sure any device drivers or other software supplied with the USB device is correctly installed.

Refer to the documentation for the USB device.

• Reset the device by detaching and reattaching the USB connector.

Chapter 5

.


57

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see

“Lenovo Solution Center” on page 58 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see “Additional information resources” on page 34.

Diagnostics

The diagnostic program is used to test hardware components of your computer. The diagnostic program can also report operating-system-controlled settings that interfere with the correct operation of your computer.

You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is running the Windows operating system.

Notes:

1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 58.

2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save and print the log files created by the diagnostic program. You will need the log files when you speak to a

Lenovo technical support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

• The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. It also can be downloaded from http://www.lenovo.com/diagnose.

• If you are using the Windows Vista

® or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click

Start

➙

All Programs

➙


➙

System Health and Diagnostics

. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

58


Chapter 6. Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. Make sure your computer is turned off.

2. Repeatedly press and release the F1 key when turning on the computer. When you hear multiple beeps or see a logo screen, release the F1 key.

Note:

If a Power-On Password or an Administrator Password has been set, the Setup Utility program menu will not be displayed until you type the correct password. For more information, see “Using passwords” on page 59.

When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased, an error message will be displayed when you start the computer and you will be prompted to do one of the following:

• Press F1 to enter the Setup Utility program.

Note:

After you enter the Setup Utility program, select

Save Changes and Exit

at the bottom of the screen. The error message will not be displayed again.

• Press F2 to bypass the error message and log in to the operating system.

Note:

You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive. To enable the configuration change detection feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select

Security

➙

Configuration Change Detection

, and press Enter.

3. Select

Enabled

and press Enter.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Viewing and changing settings

The Setup Utility program menu lists various items about the system configuration. To view or change settings, start the Setup Utility program. See “Starting the Setup Utility program” on page 59. Then, follow the instructions on the screen.

You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

• Power-On Password


59

• Administrator Password

• Hard Disk Password

You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections.

Password considerations

A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines:

• Have at least eight characters in length

• Contain at least one alphabetic character and one numeric character

• Setup Utility program and hard disk drive passwords are not case sensitive

• Not be your name or your user name

• Not be a common word or a common name

• Be significantly different from your previous passwords

Power-On Password

When a Power-On Password is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in.

Administrator Password

Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an

Administrator Password.

When an Administrator Password is set, you are prompted to type a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is typed in.

If both the Power-On Password and Administrator Password are set, you can type either password. However, you must use your Administrator Password to change any configuration settings.

Hard Disk Password

Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a

Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive.

Notes:

• After you set a Hard Disk Password, your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another.

• If the Hard Disk Password is forgotten, there is no way to reset the password or recover data from the hard disk drive.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 59.

60



Security

.

3. Depending on the password type, select

Set Power-On Password

,

Set Administrator Password

, or

Hard Disk Password

.

4. Follow the instructions on the right side of the screen to set, change, or delete a password.

Note:

A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 60.

Erasing lost or forgotten passwords (clearing CMOS)

This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

To erase a lost or forgotten password, do the following:

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2. Remove the computer cover. For machine types 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967, 2986,

2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302,

3391, and 3392, see “Removing the computer cover” on page 94. For machine types 2756, 2800, 2929,

2932, 2934, 2941, 2945, 2961, 2982, 2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202, 3207,

3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395, see “Opening the computer cover” on page 154.

For machine types 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243, see “Removing the computer cover” on page 217.

3. Locate the Clear CMOS /Recovery jumper on the system board. For machine types 2697, 2698, 2742,

2750, 2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208,

3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392, 2756, 2800, 2929, 2932, 2934, 2941, 2945,

2961, 2982, 2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224,

3227, 3306, 3393, and 3395, see “Locating parts on the system board” on page 83. For machine types 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243, see “Locating parts on the system board” on page 92.

4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

5. Reinstall the computer cover and connect the power cord. For machine types 2697, 2698, 2742, 2750,

2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212,

3217, 3220, 3226, 3228, 3302, 3391, and 3392, see “Completing the parts replacement” on page

150. For machine types 2756, 2800, 2929, 2932, 2934, 2941, 2945, 2961, 2982, 2988, 2993, 2996,

3181, 3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395, see

“Completing the parts replacement” on page 210. For machine types 3229, 3234, 3235, 3236, 3237,

3238, 3240, 3242, and 3243, see “Completing the parts replacement” on page 262.

6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds.

7. Repeat step 1 through step 2.

8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9. Reinstall the computer cover and connect the power cord.

Enabling or disabling a device

This section provides information on how to enable or disable user access to the following devices:

Chapter 6

.

Using the Setup Utility program

61

USB Setup

SATA Controller

External SATA Port

Use this option to enable or disable a USB connector. When a USB connector is disabled, the device connected to the USB connector cannot be used.

When this feature is set to

Disable

, all devices connected to the SATA connectors

(such as hard disk drives or the optical drive) are disabled and cannot be accessed.

When this option is set to

Disable

, the device connected to the External SATA connector cannot be accessed.

To enable or disable a device, do the following:



Devices

.

3. Depending on the device you want to enable or disable, do one of the following:

• Select

USB Setup

to enable or disable a USB device.

• Select

ATA Drive Setup

to enable or disable an internal or external SATA device.

4. Select the desired settings and press Enter.

5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 64.

Selecting a startup device

If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.

Selecting a temporary startup device

Use this procedure to select a temporary startup device.

Note:

Not all discs and hard disk drives are bootable.

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.

3. Select the desired startup device and press Enter. The computer will start up from the device you selected.

Note:

Selecting a startup device from the Please select boot device window does not permanently change the startup sequence.

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the following:



Startup

.

3. Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error

Startup Sequence. Read the information displayed on the right side of the screen.


Enabling ErP compliance mode

You can enable the energy-related products directive (ErP) compliance mode through the

Power

menu in the

Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode.

62


To enable ErP compliance mode in the Setup Utility program, do the following:



Power

➙

Enhanced Power Saving Mode

, and press Enter.

3. Select

Enabled

and press Enter.

4. From the

Power

menu, select

Automatic Power On

and press Enter.

5. Select

Wake on Lan

and press Enter.

6. Select

Disabled

and press Enter.


Note:

When ErP compliance mode is enabled, you can wake up your computer by doing one of the following:

• Pressing the power switch

• Enabling the wake up on alarm feature

The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following:



Power

➙

Automatic Power On

, and press Enter.

3. Select

Wake Up on Alarm

and press Enter. Then follow the instructions on the screen.


• Enabling the after power loss feature

The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following:



Power

➙

After Power Loss

, and press Enter.

3. Select

Power On

and press Enter.


ICE performance mode

You can adjust the acoustic and thermal performance of your computer through the

ICE Performance

Mode

menu. Two choices are available:

•

Better Acoustic Performance

(default setting)

•

Better Thermal Performance

By enabling


, your computer will run with less noise at a normal thermal level. By enabling


, your computer will run at a better thermal level with normal acoustic performance.

To configure the ICE performance mode, do the following:



Power

.

3. Select

Intelligent Cooling Engine (ICE)

. The Intelligent Cooling Engine (ICE) window is displayed.

Chapter 6

.

Using the Setup Utility program

63

4. Select

ICE Performance Mode

. The ICE Performance Mode window is displayed.

5. Select


or


as desired.


ICE thermal alert

You can monitor the thermal function of your computer under critical thermal situations through the

ICE

Thermal Alert

menu. Two choices are available:

•

Enabled

(default setting)

•

Disabled

After enabling the ICE thermal alert function, when critical thermal situations occur, such as malfunctioning fans, abnormally high temperature, and poor cooling performances, an alert log will be written into the

Windows system log. The alert log can help you identify the thermal problems.

To configure the ICE thermal alert function, do the following:



Power

.

3. Select

Intelligent Cooling Engine (ICE)

. The Intelligent Cooling Engine (ICE) window is displayed.

4. Select

ICE Thermal Alert

. The ICE Thermal Alert window is displayed.

5. Select

Enabled

or

Disabled

as desired.


Exiting the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu.

You might have to press Esc several times. Do one of the following:

• If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.

• If you do not want to save the settings, select

Exit

➙

Discard Changes and Exit

, and then press Enter.

When the Reset Without Saving window shows, select

Yes

, and then press Enter to exit the Setup

Utility program.

• If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program.

64


Chapter 7. Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.

Always begin with the Chapter 4 “General checkout” on page 39. You can use this index to help you decide which FRUs are needed when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 69.

Notes:

1. If you have both an error message and an incorrect audio response, diagnose the error message first.

2. If you cannot run the diagnostic tests or you get a diagnostic error message when running a test, but did receive a

POST error message, diagnose the POST error message first.

3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

The start-up drive is not in the boot sequence in configuration.

No operating system installed on the boot drive.

The boot sector on the start-up drive is corrupted.

The drive is defective.

FRU/Action

Check the configuration and ensure the start-up drive is in the boot sequence.

Install an operating system on the boot drive.

The drive must be formatted. Do the following:

1. Attempt to back up the data on the failing hard disk drive.

2. Using the operating systems program, format the hard disk drive.

Replace the hard disk drive.

Power supply problems

If you suspect a power problem, use the following procedures.

Check/Verify

Check the following for proper installation:

• Power cord

• On/Off switch connector

• On/Off switch power supply connector

• System board power supply connectors

• Microprocessor(s) connection

Check the power cord for continuity.

Check the power-on switch for continuity.

FRU/Action

Reseat connectors

Power cord

Power-on switch

Beep symptoms

Beep symptoms are tones or a series of tones separated by pauses (intervals without sound) during POST.


65

The following tables describes beep symptoms.

Beep Symptom

2 short beeps

CMOS setting error

3 short beeps and then 1 long beep

DRAM memory error

FRU/Action

Perform the following actions in order.

1. Start the Setup Utility program and press F10 to

Save and exit. See Chapter 6 “Using the Setup Utility program” on page 59.

2. Start the Setup Utility program and press F9 to load defaults and then press F10 to Save and exit.

3. Perform a Boot-block recovery. See “Recovering from a POST/BIOS update failure” on page 266.

Perform the following actions in order.

1. Make sure the memory module(s) are properly seated in the connector(s).

2. Replace the memory module(s).

3. Replace the system board.

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test , or POST . POST does the following operations.

• Checks some basic system-board operations

• Checks the memory operation

• Starts the video operation

• Verifies that the boot drive is working

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

POST Error code

00CE

0211

0135

0164

POST Error message Description/Action

Machine Type or Serial Number is INVALID This error message is displayed when the machine type or the serial number is invalid.

Keyboard not found

Fan failure

This error message is displayed when there is no keyboard detected.

The system might be overheating.

Press F1 to enter the Setup Utility program.

Then press F10 to save and exit the Setup Utility program.

Memory size decreased

Note:

If the problem is caused by the microprocessor fan, pressing F10 will not solve the problem.

This error message is displayed when the memory size has decreased.



66


POST Error code

1762

1820

1962

0162

0167

0175

0176

0189

0197

0190

0199

POST Error message

Configuration change has occurred

System Security - Can not read the

Security EEPROM

Description/Action

This error message is displayed when a hard disk drive or optical drive change has been made.

More than one external fingerprint reader is attached. Power off and remove all but the reader that you set up within your main operating system.

No operating system found. Press any key to repeat boot sequence.

Setup data integrity check failure

No processor microcode update found



If more than one external fingerprint reader is connected to a computer, this error message will be displayed to inform you to remove all of the fingerprint keyboards except the one compatible with the fingerprint application on your computer.

This error occurs only after the POST is completed.

Press any key to repeat boot sequence.



This error message indicates that there is no microcode update image for the current microprocessor.

System Security - Security data corrupted Press F1 to enter the Setup Utility program.


System Security - The system has been tampered with

This error message is displayed when the computer is turned on with the cover open or removed.



This error message indicates that the Security

EEPROM may be broken or removed.

System Security - Unauthorized security data change detected

System Security - Invalid security change requested

System Security - Security password retry count exceeded









Chapter 7

.

Symptom-to-FRU index

67

Miscellaneous error messages

Message/Symptom

Changing display colors

Computer will not power-off. See “Hard disk drive boot error” on page 65.

Computer will

Computer will

Intensity or color varies from left to right of characters and color bars not not

RPL from server perform a Wake on LAN (if applicable)

Dead computer. See “Hard disk drive boot error” on page

65.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST

"Insert a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

No power or fan not running

FRU/Action

Display/Monitor

1. Power Switch

2. System Board

3. Riser card, if installed

1. Ensure that network is in startup sequence as first device or first device after diskette

2. Ensure that network adapter is enabled for RPL

3. Network adapter (Advise network administrator of new MAC address)

1. Check power supply and signal cable connections to network adapter

2. Ensure that the operating system settings are set to enable Wake on LAN

3. Ensure Wake on LAN feature is enabled in

Setup/Configuration (see “Starting the Setup Utility program” on page 59)

4. Ensure network administrator is using correct MAC address

5. Ensure no interrupt or I/O address conflicts

6. Network adapter (advise network administrator of new MAC address)

1. Power Supply

2. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

1. Run the Memory tests

2. Memory Module

3. System Board

1. System Board


3. Network Adapter

1. Display

2. Video adapter (if present)

3. System Board

1. See “Hard disk drive boot error” on page 65.

68


Message/Symptom

Non-system disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display)

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

Printer problems

Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server

Serial or parallel port device failure (system board port)

Serial or parallel port device failure (adapter port)

Some or all keys on the keyboard do not work

FRU/Action

1. Diskette Drive

2. System Board


1. Display

2. System Board

1. Power switch/LED assembly

2. System Board

1. Printer

2. System Board

1. Run Setup and check Startup sequence.

2. Diskette Drive


4. System Board

5. Power Supply

1. If network administrator is using LCCM Hybrid RPL, check startup sequence: a. First device - network b. Second device - hard disk

2. Hard disk drive

1. Check startup sequence

2. Check the network adapter LED status

1. External Device Self-Test OK?

2. External Device

3. Cable

4. System Board

1. External Device Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

Undetermined problems

If you encounter undetermined problems, do the following:

1. Turn off the computer and the power.

2. Remove or disconnect the following components (if installed) one at a time.

a. External devices (modem, printer, or mouse) b. Any adapter cards c. Memory modules

Chapter 7

.

Symptom-to-FRU index

69

d. Extended video memory e. External Cache f. External Cache RAM g. Hard disk drive h. Diskette drive

3. Turn on the power and the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter cards.

If all devices and adapter cards have been removed, and the problem continues, replace the system board.

See “Replacing the system board” on page 114, “Replacing the system board” on page 192, or “Replacing the system board” on page 244.

70


Chapter 8. Locations

This chapter introduces the locations of the computer hardware components.


2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217,

3220, 3226, 3228, 3302, 3391, and 3392

Locating connectors, controls, and indicators on the front of your computer

Figure 1 “Front connector, control, and indicator locations” on page 71 shows the locations of the connectors, controls, and indicators on the front of your computer.

Figure 1. Front connector, control, and indicator locations

1

Hard disk drive activity indicator

2

Power indicator

3

Power switch

4

Optical drive eject/close button

5

USB 2.0 connector (USB port 1)

6

Headphone connector

7

Microphone connector

8



71

Locating connectors on the rear of your computer

Figure 2 “Rear connector locations” on page 72 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

Figure 2. Rear connector locations

1

Power cord connector

2

Serial port (Serial port 1)

3

PS/2 keyboard and mouse connectors

(optional)

4

VGA monitor connector

5

DisplayPort connector

6

USB 3.0 connectors (USB ports 5 to 8)

7

USB 2.0 connectors (USB ports 3 and 4)

8

Ethernet connector

Connector

Audio line-in connector

Audio line-out connector

9


10


11


12

PCI Express x16 graphics card slot

13

PCI Express x1 card slot

14

PCI card slots (2)

15

Cable lock slots (2)

16

Optional serial port (Serial port 2)

Description

Used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

Used to send audio signals from the computer to external devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device.

72


Connector


Ethernet connector


PS/2 keyboard connector

(optional)

PS/2 mouse connector

(optional)

Serial port

USB 2.0 connector

USB 3.0 connector

Description

Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector.

Used to attach an Ethernet cable for a local area network (LAN).

Note:

To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

Used to attach a keyboard that uses a PS/2 keyboard connector.

Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector.

Used to attach an external modem, a serial printer, or other devices that use a

9-pin serial port.

Used to attach a device that requires a USB 2.0 connector, such as a USB keyboard, a USB mouse, a USB scanner, or a USB printer. If you have more than eight USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

Used to attach a device that requires a USB 2.0 or 3.0 connector, such as a USB keyboard, a USB mouse, a USB scanner, or a USB printer. If you have more than eight USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

Used to attach a VGA monitor or other devices that use a VGA monitor connector.


Locating major FRUs and CRUs

Figure 3 “Component locations” on page 74 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 217.

Chapter 8

.

Locations

73

Figure 3. Component locations

The following table lists the major FRUs shown in Figure 3 “Component locations” on page 74 and identifies which FRUs also are self-service CRUs or optional-service CRUs.

Notes:

74


• Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Other self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives.

• Optional-service CRUs: These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws. Once the access panel is removed, the specific CRU is visible.

Number

1

2

12

13

14

15

9

10

11

16

17

6

7

8

3

4

5

FRU description

Power supply assembly

Heat sink and fan assembly

Hard disk drive

Internal speaker

Optical drive

Front bezel

Front fan assembly

Secondary hard disk drive

Battery

System board

Peripheral Component Interconnect (PCI) card

Memory modules

Microprocessor

Cover presence switch (Intrusion switch)

Rear fan assembly

Keyboard

Mouse

Self-service CRU

No

No

Yes

Yes

Yes

Yes

No

Yes

Yes

No

Yes

Yes

No

No

No

Yes

Yes

Optional-service CRU

Yes

Yes

No

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Yes

No

No

Looking up FRU information

For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup

Locating parts on the system board

Note:

Your computer comes with one of the following system boards.

Chapter 8

.

Locations

75

Figure 4 “System board part locations” on page 76 shows the locations of the parts on one type of system board.

Figure 4. System board part locations

1

2

3

4

5

4-pin microprocessor power connector

Microprocessor

Microprocessor fan connector

Memory slot 1 (DIMM 1)


6


7


8

Thermal sensor connector

9

4-pin SATA power connectors (2)

16

Front panel connector (for connecting LED indicators and power switch)

17

Clear CMOS (Complementary Metal Oxide Semiconductor)

/Recovery jumper

18

Front USB connector 1 (for connecting USB ports 1 and 2 on the front bezel)

19

Battery

20

Front USB connector 2 (for connecting additional USB devices)

21

Serial (COM2) connector

22

23

24

Internal speaker connector

Front audio connector

PCI card slots (2)

10

14-pin power connector

25


11

SATA connectors 1 and 2 (SATA 3.0 connectors)

26


12

Parallel connector

27


13

eSATA connector

14

SATA connector 3 (SATA 2.0 connector)

28

System fan connector

15

Power fan connector

29

Cover presence switch connector (Intrusion switch connector)

30

PS/2 keyboard and mouse connector

76


Figure 5 “System board part locations” on page 77 shows the locations of the parts on the other type of system board.


1

2


Microprocessor

16


17


/Recovery jumper

3

4

5




18


19

Battery

20


21


6


7

8

9




10


11


12

Parallel connector

22


23


24

PCI card slots (2)

25

26

27




13


28


14

eSATA connector

29


15

Power fan connector

30


Chapter 8

.

Locations

77

Locating internal drives

Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.

When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed. Refer to the appropriate section in “Installing or replacing hardware” on page 213 for instructions on how to install or replace internal drives for your computer.

Figure 6 “Drive bay locations” on page 78 shows the locations of the drive bays.

Figure 6. Drive bay locations

1

Bay 1 - Optical drive bay (with an optical drive installed in some models)

2

Bay 2 - Optical drive bay

3

Bay 3 - Card reader drive bay or mSATA solid state drive bay

4

Bay 4 - Secondary SATA hard disk drive bay (for installing a 3.5-inch SATA hard disk drive or a 2.5-inch SATA solid state drive)

5

Bay 5 - Primary SATA hard disk drive bay (for installing a 3.5-inch SATA hard disk drive or a 2.5-inch SATA solid state drive)

78



2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214,

3218, 3224, 3227, 3306, 3393, and 3395




1


2

Power switch

3


4

Power indicator

5


6


7

Headphone connector

8


Chapter 8

.

Locations

79




1

Power cord connector

2

Serial port (Serial port 1)

3


4


5

USB 3.0 connectors (USB ports 5 to 8)

6

USB 2.0 connectors (USB ports 3 and 4)

7


8


9


Connector



10


11


12

PCI card slots (2)

13

Optional serial port (Serial port 2)

14

Cable lock slots (2)

15

Ethernet connector

16

Integrated cable lock (Kingston lock) slot

17

Cover-release button

18

PS/2 keyboard and mouse connectors (optional)

Description

Used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

Used to send audio signals from the computer to external devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device.

80


Connector


Ethernet connector


Description



Note:

To operate the computer within FCC Class B limits, use a Category 5

Ethernet cable.

Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

Serial port Used to attach an external modem, a serial printer, or other devices that use a

9-pin serial port.

Used to attach a keyboard that uses a PS/2 keyboard connector.

PS/2 keyboard connector

(optional)

PS/2 mouse connector (optional) Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector.

USB 2.0 connector Used to attach a device that requires a USB 2.0 connector, such as a USB keyboard, a USB mouse, a USB scanner or a USB printer. If you have more than eight USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

USB 3.0 connector


Used to attach a device that requires a USB 2.0 or 3.0 connector, such as a USB keyboard, a USB mouse, a USB scanner or a USB printer. If you have more than eight USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.



Figure 9 “Locating major FRUs and CRUs” on page 82 shows the locations of the major FRUs and CRUs in the computer. To remove the computer cover, see. To remove the computer cover, see “Opening the computer cover” on page 154.

Chapter 8

.

Locations

81

Figure 9. Locating major FRUs and CRUs

The following table lists the major FRUs shown in Figure 9 “Locating major FRUs and CRUs” on page 82 and identifies which FRUs also are self-service CRUs or optional-service CRUs.

Notes:

• Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Other

82


self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives.


Number

1

2

15

16

17

10

11

12

13

14

7

8

9

3

4

5

6

FRU description

Power supply assembly

Heat sink fan duct

Heat sink and fan assembly

Optical drive (available in some models)


Front bezel

Front fan assembly

Internal speaker

Cover presence switch

Battery

Hard disk drive

Memory modules

Peripheral Component Interconnect (PCI) card

System board

Microprocessor

Keyboard

Mouse


No

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

Yes

No

No

Yes

Yes

Yes

Yes


Yes

No

Yes

No

No

No

No

No

No

Yes

No

Yes

Yes

No

No

No

No




Note:

Your computer comes with one of the following system boards.

Chapter 8

.

Locations

83

Figure 10 “System board part locations” on page 84 shows the locations of the parts on one type of system board.


1

2

3

4

5


Microprocessor




6


7


8


9


16


17


/Recovery jumper

18


19

Battery

20


21


22

23

24



PCI card slots (2)

10


25


11


26


12

Parallel connector

27


13

eSATA connector

14


28


15

Power fan connector

29


30


84


Figure 11 “System board part locations” on page 85 shows the locations of the parts on the other type of system board.


1

2


Microprocessor

16


17


/Recovery jumper

3

4

5




18


19

Battery

20


21


6


7

8

9




10


11


12

Parallel connector

22


23


24

PCI card slots (2)

25

26

27




13


28


14

eSATA connector

29


15

Power fan connector

30


Chapter 8

.

Locations

85

Locating internal drives

Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. Your computer comes with the following factory-installed drives:

• An optical drive in bay 1

• A 3.5-inch hard disk drive or a 2.5-inch solid state disk in bay 3

When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed. Refer to the appropriate section in “Installing or replacing hardware” on page 153 for instructions on how to install or replace internal drives for your computer.

Figure 12 “Drive bay locations” on page 86 shows the locations of the drive bays.

Figure 12. Drive bay locations

1

Bay 1 - Optical drive bay (with an optical drive installed)

2

Bay 2 - Card reader drive bay or mSATA solid state drive bay

3

Bay 3 - SATA hard disk drive bay (with a 3.5-inch hard disk drive or a 2.5-inch solid state disk installed)

86



3242, and 3243




1

4

Bluetooth activity indicator

2

Power indicator

3

Power switch

Wireless activity indicator

5


6


7


8

Headphone connector

9


Chapter 8

.

Locations

87




1

USB 2.0 connector

2

Ethernet connector

3


4


5


6


Connector


Ethernet connector

Optional port

USB 2.0 connector

7

8

ac power adapter connector

Integrated cable lock slot

9

Optional port

10

ac power adapter cable loop

11

WiFi card module antenna slot

Description



Note:

To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

Used to install a serial port, a DisplayPort connector, a USB 2.0 connector, or an optional WiFi card module antenna.

Use this connector to attach a device that requires a USB 2.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA).

88


Connector

USB 3.0 connector

Description

Use this connector to attach a device that requires a USB 2.0 or 3.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant

(PDA).




Figure 15 “Component locations” on page 90 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 217.

Chapter 8

.

Locations

89

Figure 15. Component locations

90


The following table lists the major FRUs shown in Figure 15 “Component locations” on page 90 and identifies which FRUs also are self-service CRUs or optional-service CRUs.

Notes:

• Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Other self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives.


Number

1

12

13

14

15

10

11

8

9

5

6

7

2

3

4

Computer cover

System fan

Microprocessor

FRU description

System board

Heat sink

Cover presence switch (Intrusion switch)

Memory modules

Power switch board ac power adapter

WiFi card module

Battery

Internal speaker

Hard disk drive

Keyboard

Mouse


Yes

No

No

No

Yes

No

Yes

No

No

Yes

No

No

Yes

Yes

Yes


No

Yes

Yes

No

No

Yes

No

Yes

No

No

Yes

Yes

No

No

No



Chapter 8

.

Locations

91


Figure 16 “System board part locations” on page 92 shows the locations of the parts on the system board.


1


2

Power switch board cable connector

3

Mini PCI Express card slot

4

Hard disk drive power connector

5

SATA connector

6

Optional USB connector

7


8

Optional DisplayPort connector

9


10


/Recovery jumper

11

Battery

12

Microprocessor

13


14

Memory slots (2)

92


Chapter 9. Replacing FRUs (machine types: 2697, 2698, 2742,

2750, 2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182, 3184,

3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302,

3391, and 3392)

This chapter provides information about the FRU replacement instructions.

Important:

Be sure to read and understand Chapter 2 “Safety information” on page 3 before replacing any

FRU. These precautions and guidelines will help you work safely.

Note:

FRU replacements are to be done only by trained service technicians.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.

When you handle computer parts and components, take these precautions to avoid static-electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always carefully handle the parts and other computer components. Handle PCI cards, memory modules, system boards, and microprocessors by the edges. Never touch exposed circuitry.

• Prevent others from touching the parts and other computer components.

• Before you replace a new part, touch the static-protective package containing the new part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the package and your body.

• Remove the new part from the static-protective package and directly install it in the computer without placing it on any other surface. If it is hard for you to do this in your specific situation, place the static-protective package of the new part on a smooth, level surface, and then place the new part on the static-protective package.

• Do not place the part on the computer cover or other metal surface.

Installing or replacing hardware

This section provides instructions on how to install or replace hardware for your computer. You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware.

Attention:

Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1.

Notes:

1. Use only computer parts provided by Lenovo.

2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.


93

Removing the computer cover

Attention:


This section provides instructions on how to remove the computer cover.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To remove the computer cover, do the following:

1. Remove any media from the drives and turn off all attached devices and the computer.

2. Disconnect all power cords from electrical outlets.

3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer. See “Locating connectors, controls, and indicators on the front of your computer” on page

71 and “Locating connectors on the rear of your computer” on page 72.

4. Remove any locking device that secures the computer cover, such as a padlock or an integrated cable lock.

5. Remove any screws that secure the computer cover.

6. Press the cover-release button on the side of the computer and slide the cover to the rear of the computer to remove the cover.

Figure 17. Removing the computer cover

94


Removing and reinstalling the front bezel

Attention:


This section provides instructions on how to remove and reinstall the front bezel.

To remove and reinstall the front bezel, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See “Removing the computer cover” on page 94.

3. Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward.

Figure 18. Removing the front bezel

4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inwards until it snaps into position on the left side.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 150.

Installing or replacing a PCI card

Attention:


This section provides instructions on how to install or replace a PCI card. Your computer has two standard

PCI card slots, one PCI Express x1 card slot, and one PCI Express x16 graphics card slot.

Chapter 9

.

Replacing FRUs (machine types: 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182,

3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

95

To install or replace a PCI card, do the following:



3. At the rear of the computer, press the release button

1

to open the card latch

2

.

Figure 19. Opening the PCI card latch

4. Depending on whether you are installing or replacing a PCI card, do one of the following:

• If you are installing a PCI card, remove the appropriate metal slot cover.

• If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot.

96


Figure 20. Removing a PCI card

Notes:

a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

b. If the card is held in place by a retaining latch, press the card retaining latch

1

as shown to disengage the latch. Grasp the card and gently pull it out of the slot.

5. Remove the new PCI card from its static-protective package.

6. Install the new card into the appropriate slot on the system board. See “Locating parts on the system board” on page 75.

Note:

If you are installing a PCI Express x16 graphics card, ensure that the memory slot retaining clips are closed before you install the graphics card.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

97

7. Pivot the card latch to the closed position to secure the PCI card.

Figure 21. Installing a PCI card




Installing or replacing a memory module

Attention:


This section provides instructions on how to install or replace a memory module.

Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of

32 GB system memory. When installing or replacing a memory module, use 2 GB, 4 GB, or 8 GB DDR3

UDIMMs in any combination up to a maximum of 32 GB.

The following table provides information about the memory module installation rules that you should consider when installing or removing a memory module. The “X” mark indicates the memory slot(s) into which the memory module(s) should be installed in different situations. The numbers 1, 2, 3, and 4 indicate the installation sequence. To locate the memory module slots, see “Locating parts on the system board” on page 75.

98


UDIMM

One UDIMM

Two UDIMMs

Three UDIMMs

Four UDIMMs

DIMM 1

X, 3

X, 3

DIMM 2

X

X, 1

X, 1

X, 1

DIMM 3

X, 4

DIMM 4

X, 2

X, 2

X, 2

To install or replace a memory module, do the following:



3. Lay the computer on its side for easier access to the system board.

4. Locate the memory slots. See “Locating parts on the system board” on page 75.

5. Remove any parts that might prevent your access to the memory slots. Depending on your computer model, you might need to remove the PCI Express x16 graphics card for easier access to the memory slots. See “Installing or replacing a PCI card” on page 95.

6. Depending on whether you are installing or replacing a memory module, do one of the following:

• If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot.

Figure 22. Removing a memory module

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

99

• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module.

Figure 23. Opening the retaining clips

7. Position the new memory module over the memory slot. Ensure that the notch

1

on the memory module aligns correctly with the slot key

2

on the system board. Push the memory module straight down into the slot until the retaining clips close.

Figure 24. Installing a memory module

8. Reinstall the PCI Express x16 graphics card if you have removed it.




Installing or replacing the optical drive

Attention:


This section provides instructions on how to install or replace the optical drive.

To install or replace an optical drive, do the following:


100



3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 95.

4. Depending on whether you are installing or replacing an optical drive, do one of the following:

• If you are installing a secondary optical drive, remove the plastic panel in the front bezel for the drive bay you want to use. If there is a metal static shield installed in the drive bay, remove the metal static shield.

• If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer.

Figure 25. Removing the optical drive

5. Install the optical drive retainer on the side of the new optical drive.

Figure 26. Installing the optical drive retainer

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

101

6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position.

Figure 27. Installing the optical drive

7. Connect the signal cable and the power cable to the new optical drive.

Figure 28. Connecting the optical drive

8. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 95.




Installing or replacing the card reader

Attention:


102


This section provides instructions on how to install or replace the card reader.

Note:

The card reader is only available in some models. For new installation, see “Installing the card reader” on page 103. For replacement, see “Replacing the card reader” on page 105.

Installing the card reader

To install the card reader, do the following:




4. Locate the card reader drive bay. See “Locating internal drives” on page 78.

5. Pivot the card reader retainer to the left and slide it out of the chassis.

Figure 29. Removing the card reader retainer

6. Install the card reader retainer on the side of the new card reader.

Figure 30. Installing the card reader retainer

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

103

7. Slide the card reader with retainer into the card reader drive bay until it snaps into position.

Figure 31. Installing the card reader

8. Connect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 75.


Note:

You might have to remove the card reader cover

2

from the front bezel. To remove the card read cover, pivot the two retaining clips

1

that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel.

Figure 32. Removing the card reader cover

104





Replacing the card reader

To replace the card reader, do the following:




4. Locate the card reader. See “Locating major FRUs and CRUs” on page 73.

5. Disconnect the card reader cable from the USB connector on the system board. See “Locating parts on the system board” on page 75.

6. Press the blue retaining clip to remove the card reader out of the chassis.

Figure 33. Removing the card reader

7. Install the card reader retainer on the side of the new card reader.

Figure 34. Installing the card reader retainer

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

105

8. Slide the new card reader into the drive bay until it snaps into position.


9. Reconnect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 75.


11. To complete the installation or replacement, go to “Completing the parts replacement” on page 150.

Replacing the battery

Attention:


Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer.

The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.

Refer to the “Lithium battery notice” in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery.

To replace the battery, do the following:



3. Locate the battery. See “Locating parts on the system board” on page 75.

106


4. Remove the old battery.

Figure 36. Removing the old battery

5. Install a new battery.

Figure 37. Installing a new battery

6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 150.

Note:

When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery.

7. Turn on the computer and all attached devices.

8. Use the Setup Utility program to set the date, time, and any passwords. See Chapter 6 “Using the Setup

Utility program” on page 59.




Replacing the power supply assembly

Attention:


This section provides instructions on how to replace the power supply assembly.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.

CAUTION:

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

107

Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

To replace the power supply assembly, do the following:



3. Disconnect the power supply assembly cables from the system board and all drives. See “Locating parts on the system board” on page 75.

4. Release the power supply assembly cables from the cable clips and ties in the chassis.

108


5. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly.

Figure 38. Removing the screws for the power supply assembly

6. Slide the power supply assembly to the front of the computer and then lift it out of the chassis.

7. Ensure that the new power supply assembly is the correct replacement.

8. Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis.

9. Install and tighten the four screws to secure the power supply assembly.

Note:

Use only screws provided by Lenovo.

10. Reconnect the power supply assembly cables to the system board and each of the drives.

11. Secure the power supply assembly cables with the cable clips and ties in the chassis.




Replacing the heat sink and fan assembly

Attention:


This section provides instructions on how to replace the heat sink and fan assembly.

CAUTION:

The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To replace the heat sink and fan assembly, do the following:

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

109




4. Locate the heat sink and fan assembly. See “Locating parts on the system board” on page 75.

5. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 75.

6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw

1

, then fully remove screw

2

, and then fully remove screw

1

.

b. Partially remove screw

3


4


3

.

Note:

Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly.

Figure 39. Removing the heat sink and fan assembly

7. Lift the failing heat sink and fan assembly off the system board.

Notes:

a. You might have to gently twist the heat sink and fan assembly to free it from the microprocessor.

b. Do not touch the thermal grease while handling the heat sink and fan assembly.

8. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board.

Note:

Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board.

9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly.

Do not over-tighten the screws.

a. Partially tighten screw

1

, then fully tighten screw

2

, and then fully tighten screw

1

.

110


b. Partially tighten screw

3


4


3

.

10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 75.




Replacing the microprocessor

Attention:


This section provides instructions on how to replace the microprocessor.

CAUTION:

The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To replace the microprocessor, do the following:




4. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 75.

5. Remove the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 109.

Note:

Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact with anything.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

111

6. Lift the small handle

1

and open the retainer

2

to access the microprocessor

3

.

Figure 40. Accessing the microprocessor

7. Lift the microprocessor straight up and out of the microprocessor socket.

Figure 41. Removing the microprocessor

Notes:

a. Your microprocessor and socket might look different from the one illustrated.

112


b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle

1

on one corner of the microprocessor or note the orientation of the notches

2

on the microprocessor.

This is important when installing the new microprocessor on the system board.

c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.

d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible.

8. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open.

9. Remove the protective cover that protects the gold contacts of the new microprocessor.

10. Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket.

11. Lower the new microprocessor straight down into the microprocessor socket on the system board.

Figure 42. Installing the microprocessor

12. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket.

13. Reinstall the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 109.

14. Reconnect all cables that were disconnected from the system board.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

113



• To complete the replacement, go to “Completing the parts replacement” on page 150.

Replacing the system board

Attention:


This section provides instructions on how to replace the system board.

CAUTION:


To replace the system board, do the following:




4. Remove the hard disk drive from the chassis. See “Replacing the primary hard disk drive” on page 124.

5. Remove the power supply assembly from the chassis. See “Replacing the power supply assembly” on page 107.

6. Remove all memory modules and PCI cards that are currently installed. See “Installing or replacing a memory module” on page 98 and “Installing or replacing a PCI card” on page 95.

7. Carefully take note of the locations of all cable connections on the system board and disconnect all the cables. See “Locating parts on the system board” on page 75.

8. Remove the heat sink and fan assembly from the failing system board. See “Replacing the heat sink and fan assembly” on page 109.

9. Remove the eight screws that secure the system board to the chassis by following the sequence shown in the following illustration.

114


Figure 43. Removing the eight screws that secure the system board

10. Slide the system board to the front of the computer and then carefully pivot the failing system board upward to remove it out of the chassis.

11. Remove the microprocessor from the failing system board and install it on the new system board. See

“Replacing the microprocessor” on page 111.

12. Install the new system board into the chassis by aligning the eight mounting studs in the chassis with the corresponding holes in the new system board. Then, install the eight screws to secure the system board by following the sequence shown in the following illustration.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

115

Figure 44. Installing the eight screws that secure the new system board

13. Install the heat sink and fan assembly and connect the heat sink and fan assembly cable to the new system board. See “Replacing the heat sink and fan assembly” on page 109.

14. Install the hard disk drive. See “Replacing the primary hard disk drive” on page 124.

15. Install the power supply assembly. See “Replacing the power supply assembly” on page 107.

16. Install all memory modules and PCI cards removed from the failing system board on the new system board. See “Installing or replacing a memory module” on page 98 and “Installing or replacing a PCI card” on page 95.

17. Reconnect all remaining cables to the system board. See “Locating parts on the system board” on page 75.

18. To complete the replacement, go to “Completing the parts replacement” on page 150.

The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling.

To install the microprocessor socket cover, do the following:

1. Release the lever securing the microprocessor retainer and open the retainer to access the microprocessor.

2. Grasp the microprocessor on the sides and lift it straight up and out of the socket. Do not touch the contacts on the microprocessor socket.

3. Lower the microprocessor retainer, and then lower the lever to secure the retainer. Ensure that the lever is locked into position.

116


4. Note the orientation of the socket cover, and install one side of the socket cover into the microprocessor socket.

Figure 45. Installing one side of the socket cover into the microprocessor socket

Note:

Your microprocessor socket and cover might look slightly different from the illustration.

5. Carefully press the other side of the socket cover downward until the socket cover snaps into position.

6. Carefully check the four corners of the socket cover to ensure that the cover is secured in the microprocessor socket.

7. Follow any additional instructions included with the replacement part you received.

Installing the solid state drive

Attention:


This section provides instructions on how to install the 2.5-inch solid state drive.

To install the solid state drive, do the following:

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

117

1. Install the solid state drive into the storage converter. Then, install the four screws to secure the solid state drive to the storage converter.

Figure 46. Installing the solid state drive into the storage converter

2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin

1

, pin

2

, pin

3

, and pin

4

on the bracket with the corresponding holes in the storage converter.

Figure 47. Installing the solid state drive with the storage converter into the hard disk drive bracket

3. Connect the signal cable and the power cable to the solid state drive.

4. Install the solid state drive into the desired hard disk drive bay. See “Replacing the primary hard disk drive” on page 124 or “Replacing the secondary hard disk drive” on page 126.

118





Installing or replacing the mSATA solid state drive

Attention:


This section provides instructions on how to install or replace the mSATA solid state drive.

Note:

The mSATA solid state drive is only available in some models. For new installation, see “Installing the mSATA solid state drive” on page 119. For replacement, see “Replacing the mSATA solid state drive” on page 121.

Installing the mSATA solid state drive

To install the mSATA solid state drive, do the following:

1. Insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward.

Figure 48. Installing the mSATA solid state drive into the storage converter

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

119

2. Install the two screws to secure the mSATA solid state drive to the storage converter.

Figure 49. Installing the screws that secure the mSATA solid state drive

3. Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position.

Figure 50. Installing the mSATA solid state drive

4. Connect the signal cable and the power cable to the mSATA solid state drive.




120


Replacing the mSATA solid state drive

To replace the mSATA solid state drive, do the following:




4. Locate the card reader. See “Locating major FRUs and CRUs” on page 73.

5. Disconnect the signal cable and power cable from the mSATA solid state drive.

6. Press the blue retaining clip to remove the mSATA solid state drive storage converter out of the chassis.

Figure 51. Removing the mSATA solid state drive storage converter

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

121

7. Remove the two screws that secure the mSATA solid state drive from the storage converter.

Figure 52. Removing the screws that secure the mSATA solid state drive

8. Pull the mSATA solid state drive from the mini PCI Express slot on the storage converter.

Figure 53. Removing the mSATA solid state drive

122


9. To install a new mSATA solid state drive, insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward.




Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

123

11. Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position.

Figure 56. Installing the mSATA solid state drive





Replacing the primary hard disk drive

Attention:


This section provides instructions on how to replace the primary hard disk drive.

Note:

Depending on your model type, your computer might come with a 2.5-inch solid state drive. To install the solid state drive, see “Installing the solid state drive” on page 117.

To replace the primary hard disk drive, do the following:



3. Locate the primary hard disk drive. See “Locating internal drives” on page 78.

4. Disconnect the signal cable and the power cable from the hard disk drive.

5. Pull the blue handle to release and remove the hard disk drive from the drive cage.

124


Figure 57. Removing the primary hard disk drive

6. Flex the sides of the blue bracket to remove the hard disk drive from the bracket.

7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin

1

, pin

2

, pin

3

, and pin

4

on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board

5

on the bottom of the hard disk drive.

Figure 58. Installing the hard disk drive into the bracket

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

125

8. Slide the new hard disk drive into the drive cage until it snaps into position.

Figure 59. Installing the primary hard disk drive

9. Connect the signal cable and the power cable to the new hard disk drive.




Replacing the secondary hard disk drive

Attention:


Note:

Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary

3.5-inch hard disk drive or a 2.5-inch solid state drive. To install the solid state drive, see “Installing the solid state drive” on page 117.

This section provides instructions on how to replace the secondary hard disk drive.

To replace the secondary hard disk drive, do the following:



3. Locate the secondary hard disk drive. See “Locating internal drives” on page 78.


126


5. Pull the blue handle to release and remove the hard disk drive from the hard disk drive cage.

Figure 60. Removing the secondary hard disk drive

6. Flex the sides of the blue bracket to remove the hard disk drive from the bracket.

7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin

1

, pin

2

, pin

3

, and pin

4

on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board

5


Figure 61. Installing the hard disk drive into the bracket

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

127

8. Slide the new hard disk drive into the hard disk drive cage until it snaps into position.

Figure 62. Installing the secondary hard disk drive





Replacing the front fan assembly

Attention:


This section provides instructions on how to replace the front fan assembly.

Note:

The front fan assembly is only available in some models.

To replace the front fan assembly, do the following:




4. Disconnect the front fan assembly cable from the power fan connector on the system board. See

“Locating parts on the system board” on page 75.

128


5. The front fan assembly is attached to the chassis by four rubber mounts. Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis.

Note:

The new front fan assembly will have four new rubber mounts attached.

Figure 63. Removing the front fan assembly

6. Install the new front fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

129

7. Pull the tips of the rubber mounts until the front fan assembly is secured in place.

Figure 64. Installing the front fan assembly

8. Connect the front fan assembly cable to the power fan connector on the system board.





Replacing the rear fan assembly

Attention:


This section provides instructions on how to replace the rear fan assembly.

To replace the rear fan assembly, do the following:



3. Locate the rear fan assembly. See “Locating major FRUs and CRUs” on page 73.

4. Disconnect the rear fan assembly cable from the system fan connector on the system board. See


130


5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis.

Note:

The new rear fan assembly will have four new rubber mounts attached.

Figure 65. Removing the rear fan assembly

6. Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

131

7. Pull the tips of the rubber mounts until the rear fan assembly is secured in place.

Figure 66. Installing the rear fan assembly

8. Connect the rear fan assembly cable to the system fan connector on the system board.




Replacing the front audio and USB assembly

Attention:


This section provides instructions on how to replace the front audio and USB assembly.

To replace the front audio and USB assembly, do the following:




4. Locate the front audio and USB assembly. See “Locating major FRUs and CRUs” on page 73.

132


5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 75.

Note:

Ensure that you note the locations of the cables when you disconnect the cables from the system board.

6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis.

Figure 67. Removing the screw that secures the front audio and USB assembly to the chassis

7. Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket.

8. Install a new front audio and USB assembly into the bracket and install the two screws to secure the front audio and USB assembly to the bracket.

9. Install the front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis.

10. Install the screw to secure the bracket to the chassis.

11. Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board. See “Locating parts on the system board” on page 75.





Replacing the internal speaker

Attention:


This section provides instructions on how to replace the internal speaker.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

133

Note:

The internal speaker is only available on some models.

To replace the internal speaker, do the following:



3. Locate the internal speaker connector on the system board. See “Locating parts on the system board” on page 75.

4. Disconnect the internal speaker cable from the system board.

5. Push the metal tab

1

on the right side of the internal speaker and slide the internal speaker toward the right to completely remove it from the chassis.

Figure 68. Removing the old internal speaker

134


6. Position the new internal speaker into the four metal clips

1

and push the internal speaker toward the left until it is secured in place.

Figure 69. Installing a new internal speaker

7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 75.




Replacing the thermal sensor

Attention:


This section provides instructions on how to replace the thermal sensor.

To replace the thermal sensor, do the following:




4. Locate the thermal sensor. See “Locating major FRUs and CRUs” on page 73.

5. Disconnect the thermal sensor cable from the thermal sensor connector on the system board. See


Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

135

6. From inside the chassis, pivot the upper retaining clip

1

that secures the plastic holder of the thermal sensor downward and then push the clip outward to release the clip. Then disengage the plastic holder holding the thermal sensor from the chassis.

Figure 70. Removing the thermal sensor

7. Pull the entire thermal sensor out of the chassis.

136


8. Insert the connector and cable of the new thermal sensor into the lower hole

1

in the chassis. Then align the two tabs on the plastic holder holding the thermal sensor with the two holes

1

and

2

in the chassis, and push the plastic holder until it snaps into position.

Figure 71. Installing the new thermal sensor

9. Reconnect the thermal sensor cable to the system board. See “Locating parts on the system board” on page 75.





Replacing the cover presence switch

Attention:


This section provides instructions on how to replace the cover presence switch (intrusion switch).

To replace the cover presence switch, do the following:




4. Locate the cover presence switch. See “Locating major FRUs and CRUs” on page 73.

5. Disconnect the cover presence switch cable from the cover presence switch connector on the system board. See “Locating parts on the system board” on page 75.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

137

6. Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis.

Figure 72. Removing the cover presence switch

138


7. Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis. Then install the screw to secure the cover presence switch to the chassis.

Figure 73. Installing the new cover presence switch

8. Reconnect the cover presence switch cable to the system board. See “Locating parts on the system board” on page 75.





Replacing the WiFi units

Attention:


This section provides instructions on how to replace the WiFi units. The WiFi units include a WiFi adapter card, a WiFi card module, and a rear WiFi antenna cable.

Replacing the WiFi units involves the following operations:

• “Removing the WiFi adapter card” on page 139

• “Removing the WiFi card module” on page 142

• “Installing the WiFi units” on page 143

Removing the WiFi adapter card

To remove a WiFi adapter card, do the following:

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

139



3. If your computer comes with a WiFi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the WiFi adapter card.

Figure 74. Disconnecting the Bluetooth cable

Note:

The Bluetooth cable connects the Bluetooth connector on the WiFi adapter card to the front USB connector on the system board to support the Bluetooth function.

140


4. At the rear of the computer, press the release button

1

to open the PCI card latch

2

.

Figure 75. Opening the PCI card latch

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

141

5. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot.

Figure 76. Removing the WiFi adapter card

Note:

The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

Removing the WiFi card module

To remove the WiFi card module, do the following:

1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module.

Figure 77. Removing the WiFi antenna cables

142


2. Remove the two screws that secure the WiFi card module to the WiFi adapter card.

Figure 78. Removing the screws that secure the WiFi card module

3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card.

Figure 79. Removing the WiFi card module

Installing the WiFi units

To install the WiFi units, do the following:

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

143

1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card.

Figure 80. Installing the WiFi card module

144


2. Connect the front antenna cable and rear antenna cable to the WiFi card module.

Figure 81. Installing the WiFi antenna cables

3. Install the WiFi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 75.

4. If the installed WiFi card module supports the Bluetooth function, use a Bluetooth cable to connect the

Bluetooth connector on the WiFi adapter card to the front USB connector on the system board.

5. Pivot the card latch to the closed position to secure the WiFi adapter card.

Figure 82. Installing the WiFi adapter card

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

145




Installing or removing the rear WiFi antenna

Attention:


This section provides instructions on how to install or remove the rear WiFi antenna.

Installing the rear WiFi antenna

To install the rear WiFi antenna, do the following:


2. Install the rear WiFi antenna to the rear WiFi antenna cable connector attached on the rear of the computer.

3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident.

5

6

7

8

3

4

Figure 83. Installing the rear WiFi antenna




Removing the rear WiFi antenna

To remove the rear WiFi antenna, do the following:


146


2. Straighten the rear WiFi antenna so that it can be more easily twisted.

3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer.

5

6

7

8

3

4

Figure 84. Removing the rear WiFi antenna




Installing or removing the front WiFi antenna

Attention:


This section provides instructions on how to install or remove the front WiFi antenna.

Installing the front WiFi antenna

To install the front WiFi antenna, do the following:




4. Peel off the paper that protects the stickers on the front antenna.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

147

Figure 85. Peeling off the paper that protects the stickers

5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel.

Figure 86. Installing the front WiFi antenna

6. Connect the front antenna cable to the WiFi card module.

148





Removing the front WiFi antenna

To remove the front WiFi antenna, do the following:




4. Disconnect the front antenna cable from the WiFi card module.

5. Remove the front antenna and cable from the front of the computer.

Figure 87. Removing the front WiFi antenna




Replacing the keyboard or mouse

Attention:


This section provides instructions on how to replace the keyboard or mouse.

To replace the keyboard or mouse, do the following:

1. Remove any media from the drives. Then, turn off all attached devices and the computer.


Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

149

3. Disconnect the old keyboard cable or mouse cable from the computer.

4. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 71 or “Locating connectors on the rear of your computer” on page 72.

Figure 88. Connecting the USB keyboard or mouse




Completing the parts replacement

After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 6 “Using the Setup Utility program” on page 59.

To reinstall the computer cover and reconnect cables to your computer, do the following:

1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See “Locating major FRUs and CRUs” on page 73 for the locations of various components in your computer.

2. If you have removed the front bezel, reinstall it. See “Removing and reinstalling the front bezel” on page 95.

3. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.

150


4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position.

Figure 89. Reinstalling the computer cover

5. Install the screws to secure the computer cover.

6. If there is a padlock available, lock the computer cover.

7. If there is an integrated cable lock available, lock the computer.

8. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 72.

9. To update your configuration, refer to Chapter 6 “Using the Setup Utility program” on page 59.

Note:

In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit

(CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

Chapter 9

.


3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392)

151

152



2932, 2934, 2941, 2945, 2961, 2982, 2988, 2993, 2996, 3181, 3183,

3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306,

3393, and 3395)


Important:



Note:












Attention:



Notes:




153

Opening the computer cover

Attention:


This section provides instructions on how to open the computer cover.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover.

To open the computer cover, do the following:





4. Remove any locking device that secures the computer cover, such as an integrated cable lock.

5. Press the cover-release button at the rear of the computer and pivot the computer cover upward.

Figure 90. Opening the computer cover

Removing and reinstalling the front bezel

Attention:


This section provides instructions on how to remove and reinstall the front bezel.

To remove and reinstall the front bezel, do the following:


2. Open the computer cover. See “Opening the computer cover” on page 154.

154


3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer.

Figure 91. Removing the front bezel

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

155

4. To reinstall the front bezel, align the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position.

Figure 92. Reinstalling the front bezel




Accessing the system board components and drives

Attention:


This section provides instructions on how to access the system board components and drives.

To access the system board components and drives, do the following:




4. Remove the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 181.

5. Remove the hard disk drive. See “Replacing the hard disk drive” on page 176.

6. Pivot the optical drive bay upward to access the system board components and the cables. See

“Replacing the optical drive” on page 178.

156



Attention:



Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of

32 GB system memory. When installing or replacing a memory module, use 2 GB, 4 GB, or 8 GB DDR3

UDIMMs in any combination up to a maximum of 32 GB.

The following table provides information about the memory module installation rules that you should consider when installing or removing a memory module. The “X” mark indicates the memory slot(s) into which the memory module(s) should be installed in different situations. The numbers 1, 2, 3, and 4 indicate the installation sequence. To locate the memory module slots, see “Locating parts on the system board” on page 75.

DIMM 1 DIMM 3 DIMM 4 UDIMM

One UDIMM

Two UDIMMs

Three UDIMMs

Four UDIMMs

X, 3

X, 3

DIMM 2

X

X, 1

X, 1

X, 1 X, 4

X, 2

X, 2

X, 2





4. Remove the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 181.


6. Pivot the optical drive bay upward to gain access to the memory slots. See “Replacing the optical drive” on page 178.


8. Remove any parts that might prevent access to the memory slots.

9. Depending on whether you are installing or replacing a memory module, do one of the following:

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

157

• If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot.

Figure 93. Removing a memory module

• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module.

Figure 94. Opening the retaining clips

158


10. Position the new memory module over the memory slot. Ensure that the notch

1

on the memory module aligns correctly with the slot key

2

on the system board. Push the memory module straight down into the slot until the retaining clips close.





Installing or replacing a PCI card

Attention:


This section provides instructions on how to install or replace a PCI card. Your computer has two standard

PCI card slots, one PCI Express x1 card slot, and one PCI Express x16 graphics card slot.

To install or replace a PCI card, do the following:



3. Rotate the PCI card retainer to the open position.

4. Depending on whether you are installing or replacing a PCI card, do one of the following:

• If you are installing a PCI card, remove the appropriate metal slot cover.

• If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

159

Figure 96. Removing a PCI card

Notes:

a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

b. If the card is held in place by a retaining latch, press the card retaining latch

1

as shown to disengage the latch. Grasp the card and gently pull it out of the slot.

5. Remove the new PCI card from its static-protective package.

160


6. Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position. See “Locating parts on the system board” on page 83.

Figure 97. Installing the PCI card




Installing or replacing the card reader

Attention:


This section provides instructions on how to install or replace the card reader.

Note:

The card reader is only available in some models. For new installation, see “Installing the card reader” on page 161. For replacement, see “Replacing the card reader” on page 164.

Installing the card reader

To install the card reader, do the following:





Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

161

Note:

You might have to remove the metal cover of the card reader drive bay.

5. Install the new card reader into the card reader bracket. Then install the two screws to secure the card reader to the bracket.

6. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis.


162


7. Install the screw to secure the card reader bracket to the chassis.

Figure 99. Installing the screw that secures the card reader

8. Connect the card reader cable to one of the USB connectors on the system board. See “Locating parts on the system board” on page 83.

9. Pivot the optical drive bay downward until it snaps into position.


Note:

You might have to remove the card reader cover

2

from the front bezel. To remove the card read cover, pivot the two retaining clips

1

that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel.

Figure 100. Removing the card reader cover




Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

163

Replacing the card reader

To replace the card reader, do the following:





5. Pivot the optical drive bay upward and disconnect the card reader cable from the USB connector on the system board. See “Locating parts on the system board” on page 83.

6. Remove the screw that secures the card reader bracket. Then, remove the card reader bracket from the chassis.

Figure 101. Removing the screw that secures the card reader

7. Remove the two screws that secure the card reader to its bracket. Then remove the failing card reader from the bracket.

8. Install a new card reader into the bracket and install the two screws to secure the card reader to the bracket.

164


9. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis.


Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

165

10. Install the screw to secure the card reader bracket to the chassis.

Figure 103. Installing the screw that secures the card reader

11. Reconnect the card reader cable to one of the USB connectors on the system board. See “Locating parts on the system board” on page 83.






Installing or replacing the mSATA solid state drive

Attention:


This section provides instructions on how to install or replace the mSATA solid state drive.

Note:

The mSATA solid state drive is only available in some models. For new installation, see “Installing the mSATA solid state drive” on page 166. For replacement, see “Replacing the mSATA solid state drive” on page 169.

Installing the mSATA solid state drive

To install the mSATA solid state drive, do the following:

166





4. Locate the mSATA solid state drive bay. See “Locating internal drives” on page 86.

Note:

You might have to remove the metal cover of the mSATA solid state drive bay.

5. Insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward.




7. Insert the mSATA solid state drive storage converter into the chassis. Then push the storage converter to the left to align the screw hole in the storage converter with the corresponding hole in the chassis.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

167

Figure 106. Installing the mSATA solid state drive storage converter

8. Install the screw to secure the mSATA solid state drive storage converter to the chassis.

168


Figure 107. Installing the screw that secures the mSATA solid state drive storage converter







Replacing the mSATA solid state drive

To replace the mSATA solid state drive, do the following:




4. Locate the mSATA solid state drive bay. See “Locating internal drives” on page 86.

5. Pivot the optical drive bay upward and disconnect the card reader cable from the USB connector on the system board. See “Locating parts on the system board” on page 83.

6. Disconnect the signal cable and power cable from the mSATA solid state drive.

7. Remove the screw that secures the mSATA solid state drive storage converter. Then, remove the storage converter from the chassis.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

169

Figure 108. Removing the mSATA solid state drive storage converter

8. Remove the two screws that secure the mSATA solid state drive from the storage converter.

Figure 109. Removing the screws that secure the mSATA solid state drive

170


9. Remove the mSATA solid state drive from the mini PCI Express slot on the storage converter.

Figure 110. Removing the mSATA solid state drive

10. To install a new mSATA solid state drive, insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward.




Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

171

12. Insert the mSATA solid state drive storage converter into the chassis. Then push the converter to the left to align the screw hole in the converter with the corresponding hole in the chassis.

Figure 113. Installing the mSATA solid state drive storage converter

172


13. Install the screw to secure the mSATA solid state drive storage converter to the chassis.

Figure 114. Installing the screw that secures the storage converter








Attention:





Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

173









6. Close the computer cover and connect the cables. See “Completing the parts replacement” on page 210.

Note:








Installing the solid state disk

Attention:


This section provides instructions on how to install the 2.5-inch solid state disk into the 3.5-inch hard disk drive bracket.

To install the solid state disk, do the following:

174


1. Install the solid state disk into the adapter. Then, install the four screws to secure the solid state disk to the adapter.

Figure 117. Installing the solid state disk into the adapter

2. To install the solid state disk with the adapter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin

1

, pin

2

, pin

3

, and pin

4

on the bracket with the corresponding holes in the adapter.

Figure 118. Installing the solid state disk with the adapter into the hard disk drive bracket

3. Connect the signal cable and the power cable to the solid state disk.

4. Install the solid state disk into the hard disk drive bay. See “Replacing the hard disk drive” on page 176.



Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

175


Replacing the hard disk drive

Attention:


This section provides instructions on how to replace the hard disk drive.

Note:

Depending on your model type, your computer might come with a 2.5-inch solid state disk. To install the solid state disk, see “Installing the solid state disk” on page 174.

To replace the hard disk drive, do the following:



3. Locate the hard disk drive. See “Locating major FRUs and CRUs” on page 81.

4. Pull on the handle of the hard disk drive bracket as shown and then lift the hard disk drive bracket up from the optical drive bay.

Figure 119. Removing the hard disk drive

5. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis.

176


6. Flex the retaining clips as shown to remove the hard disk drive from the bracket.

Figure 120. Removing the hard disk drive from the bracket

7. To install a new hard disk drive into the bracket, flex the bracket and align pin

1

, pin

2

, pin

4

, and pin

5

on the bracket with the corresponding holes in the hard disk drive.

Important:

Do not touch the circuit board

3



Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

177

9. Insert the two retaining clips

1

of the hard disk drive bracket into the corresponding holes in the side of the optical drive bay, and then pivot the hard disk drive and bracket downwards until the hard disk drive bracket snaps into position.

Figure 121. Installing the hard disk drive




Replacing the optical drive

Attention:


This section provides instructions on how to replace the optical drive.

To replace the optical drive, do the following:





178


5. Press the blue retaining clip to pivot the optical drive bay upward.

Figure 122. Pivoting the optical drive bay

6. Disconnect the signal cable and the power cable from the rear of the optical drive.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

179

7. Press the optical drive lock

1

and slide the optical drive out of the rear of the drive bay assembly.

Figure 123. Removing the old optical drive

8. Install the optical drive retainer on the side of the new optical drive.

Figure 124. Installing the optical drive retainer

180


9. Slide the new optical drive into the drive bay until it snaps into position.

Figure 125. Installing a new optical drive

10. Connect the signal cable and the power cable to the rear of the optical drive.




Replacing the heat sink and fan assembly

Attention:


This section provides instructions on how to replace the heat sink and fan assembly.

CAUTION:


To replace the heat sink and fan assembly, do the following:



Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

181

3. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 83.


1


2


1

.


3


4


3

.

Note:


Figure 126. Screws that secure the heat sink and fan assembly

5. Lift the heat sink and fan assembly with the fan duct off the system board.

Notes:


b. When handling the heat sink and fan assembly, do not touch the thermal grease on the bottom of the heat sink and fan assembly.

182


6. Pivot the two plastic retaining clips that secure the heat sink fan duct outward. Then remove the heat sink fan duct from the failing heat sink and fan assembly.

Figure 127. Removing the heat sink fan duct

7. Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board. Ensure that you properly place the new heat sink and fan assembly so that you can easily connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board.

8. Follow this sequence to install the four screws to secure the new heat sink and fan assembly, as shown in Figure 126 “Screws that secure the heat sink and fan assembly” on page 182: a. Partially tighten screw

1


2


1

.


3


4


3

.

9. Connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 83.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

183

10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position.

Figure 128. Installing the heat sink fan duct




Replacing the power supply assembly

Attention:


This section provides instructions on how to replace the power supply assembly.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.

CAUTION:

184


Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

To replace the power supply assembly, do the following:




4. Remove the hard disk drive. See “Replacing the primary hard disk drive” on page 124.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

185

5. Pivot the two plastic retaining clips that secure the heat sink fan duct outward, and then lift the heat sink fan duct out of the chassis.

Figure 129. Removing the heat sink fan duct

186


6. Pivot the optical drive upward and disconnect the power supply assembly cables from all drives and from power connectors

1

,

2

and

3

on the system board.

Figure 130. Power connectors on the system board

Note:

You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis. Ensure that you note the cable routing before disconnecting the cables.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

187

7. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip

1

downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer.

Figure 131. Removing the power supply assembly

8. Ensure that the new power supply assembly is the correct replacement.

9. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis. Then, install the three screws to secure the new power supply assembly in place.

Note:

Use only screws provided by Lenovo.

Figure 132. Installing the power supply assembly

10. Connect the new power supply assembly cables to all drives and the system board. See “Locating parts on the system board” on page 75.

188


11. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position.

Figure 133. Installing the heat sink fan duct





Attention:



CAUTION:





Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

189

3. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 83.

4. Remove the heat sink and fan assembly with the fan duct. See “Replacing the heat sink and fan assembly” on page 181.

Note:

Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything.


1


2


3

.




Notes:


190



1


2





7. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open.






Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

191

12. Reinstall the heat sink and fan assembly with the fan duct as shown. See “Replacing the heat sink and fan assembly” on page 181.

Figure 137. Reinstalling the heat sink and fan assembly with the fan duct

13. Reconnect all cables that were disconnected from the system board.





Attention:



CAUTION:




192




4. Pivot the optical drive bay assembly upward to gain access to the system board. See “Accessing the system board components and drives” on page 156.

5. Remove all memory modules and PCI cards that are currently installed. See “Installing or replacing a memory module” on page 157 and “Installing or replacing a PCI card” on page 159.

6. Remove the heat sink and fan assembly from the failing system board. See “Replacing the heat sink and fan assembly” on page 181.

7. Carefully take note of the location of all cable connections on the system board and disconnect all the cables. See “Locating parts on the system board” on page 83.

8. Remove the eight screws that secure the system board to the chassis by following the sequence shown in the following illustration.

Figure 138. Removing the eight screws that secure the system board

9. Slide the system board to the front of the computer and then carefully pivot the failing system board upward to remove it out of the chassis.



11. Install the new system board into the chassis by aligning the eight mounting studs in the chassis with the corresponding holes in the new system board. Then, install the eight screws to secure the system board by following the sequence shown in the following illustration.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

193

Figure 139. Installing the eight screws that secure the new system board

12. Install the heat sink and fan assembly and connect the heat sink and fan assembly cable to the new system board. See “Replacing the heat sink and fan assembly” on page 181.

13. Install all memory modules and PCI cards removed from the failing system board on the new system board. See “Installing or replacing a memory module” on page 157 and “Installing or replacing a PCI card” on page 159.


15. Lower the optical drive bay assembly.







194




Note:





Replacing the cover presence switch

Attention:


This section provides instructions on how to replace the cover presence switch (intrusion switch).

To replace the cover presence switch, do the following:




4. Locate the cover presence switch. See “Locating major FRUs and CRUs” on page 81.

5. Disconnect the cover presence switch cable from the cover presence switch connector on the system board. See “Locating parts on the system board” on page 83.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

195

6. Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis.

Figure 141. Removing the cover presence switch

7. Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis.

196


8. Install the screw to secure the cover presence switch to the chassis.

Figure 142. Installing the new cover presence switch

9. Reconnect the cover presence switch cable to the system board. See “Locating parts on the system board” on page 83.






Attention:



Note:

The internal speaker is only available in some models.



Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

197



4. Locate the internal speaker. See “Locating major FRUs and CRUs” on page 81.

5. Disconnect the internal speaker cable from the internal speaker connector on the system board. See


6. Remove the cover presence switch (intrusion switch). See “Replacing the cover presence switch” on page 195.

7. Push the internal speaker outward through the hole

1

to disengage it from the two metal tabs on the chassis. Then, slide the internal speaker to the right to remove it from the chassis.

Figure 143. Removing the internal speaker

8. Align the new internal speaker with the two metal clips on the chassis, and then slide the speaker as shown until it snaps into position.

198


Figure 144. Installing the new internal speaker

9. Reconnect the internal speaker cable to the system board. See “Locating parts on the system board” on page 83.

10. Reinstall the cover presence switch. See “Replacing the cover presence switch” on page 195.





Replacing the front audio and USB assembly

Attention:


This section provides instructions on how to replace the front audio and USB assembly.

To replace the front audio and USB assembly, do the following:


Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

199



4. Pivot the optical drive bay upward and disconnect the front audio and USB assembly cables from the system board and note the cables routing. See “Locating parts on the system board” on page 83.

5. Remove the screw that secures the front audio and USB assembly bracket. Then remove the front audio and USB assembly bracket from the chassis.

Figure 145. Removing the front audio and USB assembly

6. Remove the two screws that secure the front audio and USB assembly to its bracket. Then remove the failing front audio and USB assembly from the bracket.

7. Install a new front audio and USB assembly into the bracket and install the two screws to secure the front audio and USB assembly to the bracket.

8. Install the front audio and USB assembly bracket to the chassis and align the screw hole in the bracket with the corresponding hole in the chassis.

9. Install the screw to secure the front audio and USB assembly bracket to the chassis.

10. Reconnect the front USB and front audio cables to the system board. See “Locating parts on the system board” on page 83.





200


Replacing the WiFi units

Attention:


This section provides instructions on how to replace the WiFi units. The WiFi units include a WiFi adapter card, a WiFi card module, and a rear WiFi antenna cable.

Replacing the WiFi units involves the following operations:

• “Removing the WiFi adapter card” on page 201

• “Removing the WiFi card module” on page 202

• “Installing the WiFi units” on page 203

Removing the WiFi adapter card

To remove the WiFi adapter card, do the following:



3. If your computer comes with a WiFi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the WiFi adapter card.

Figure 146. Disconnecting the Bluetooth cable

Note:

The Bluetooth cable connects the Bluetooth connector on the WiFi adapter card to the front USB connector on the system board to support the Bluetooth function.

4. Rotate the PCI card retainer to the open position.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

201

5. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot.

Figure 147. Removing the WiFi adapter card

Note:

The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

Removing the WiFi card module

To remove the WiFi card module, do the following:

1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module.

Figure 148. Removing the WiFi antenna cables

202


2. Remove the two screws that secure the WiFi card module to the WiFi adapter card.

Figure 149. Removing the screws that secure the WiFi card module

3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card.


Installing the WiFi units

To install the WiFi units, do the following:

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

203

1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card.


2. Connect the front antenna cable and rear antenna cable to the WiFi card module.

Figure 152. Connecting the WiFi antenna cables

204


3. Install the WiFi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 83.

4. If the installed WiFi card module supports the Bluetooth function, use a Bluetooth cable to connect the

Bluetooth connector on the WiFi adapter card to the front USB connector on the system board.

5. Pivot the card latch to the closed position to secure the WiFi adapter card.

Figure 153. Installing the WiFi adapter card





Attention:








Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

205









206







Installing or removing the front WiFi antenna

Attention:


This section provides instructions on how to install or remove the front WiFi antenna.

Installing the front WiFi antenna

To install the front WiFi antenna, do the following:





5. Peel off the paper that protects the stickers on the front antenna.

Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

207

Figure 156. Peeling off the paper that protects the stickers

6. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel.

Figure 157. Installing the front WiFi antenna

208


7. Connect the front antenna cable to the WiFi card module.

8. Reinstall the hard disk drive. See “Replacing the hard disk drive” on page 176.




Removing the front WiFi antenna

To remove the front WiFi antenna, do the following:





5. Disconnect the front antenna cable from the WiFi card module.

6. Remove the front antenna and cable from the front of the computer.

Figure 158. Removing the front WiFi antenna




Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

209


Attention:




1. Remove any media from the drives. Then, turn off all attached devices and the computer.




Figure 159. Connecting a new keyboard or mouse





After completing the installation or replacement for all parts, you need to close the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 6 “Using the Setup Utility program” on page 59.

To close the computer cover and reconnect cables to your computer, do the following:


2. If you have removed the front bezel, reinstall it. To reinstall the front bezel, align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position.

3. Ensure that the cables are routed correctly. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with closing the computer cover.

4. Lower the optical drive bay.

5. Close the computer cover.



210


8. To update your configuration, see Chapter 6 “Using the Setup Utility program” on page 59.

Note:



Chapter 10

.


3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214, 3218, 3224, 3227, 3306, 3393, and 3395)

211

212



3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243)


Important:



Note:













Attention:


Notes:



Installing or removing the vertical stand

Attention:


This section provides instructions on how to install or remove the vertical stand.


213

Note:

The vertical stand is only available on some models.

To install or remove the vertical stand, do the following:

1. Turn off the computer.

2. Align the rear of the computer with the rear of the vertical stand and position the computer on the vertical stand as shown.

Figure 160. Installing the vertical stand

214


3. To remove the vertical stand, lift the computer to remove it from the vertical stand.

Figure 161. Removing the computer from the vertical stand

Installing or removing the VESA mount bracket

Attention:


This section provides instructions on how to install or remove the VESA (Video Electronics Standards

Association) mount bracket.

Note:

The VESA mount bracket is only available on some models.

To install or remove the VESA mount bracket, do the following:


Chapter 11

.

Replacing FRUs (machine types: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243)

215

2. To install the VESA mount bracket, slide the computer into the VESA mount bracket.

Figure 162. Installing the VESA mount bracket

3. Install the two screws to secure the VESA mount bracket to the computer.

Figure 163. Installing the screws that secure the VESA mount bracket

216


4. To remove the VESA mount bracket from the computer, remove the two screws that secure the VESA mount bracket to the computer.

Figure 164. Removing the screws that secure the VESA mount bracket

5. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer.

Figure 165. Removing the VESA mount bracket




Removing the computer cover

Attention:


Chapter 11

.


217

This section provides instructions on how to remove the computer cover.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To remove the computer cover, do the following:





4. Remove any locking device that secures the computer cover, such as an integrated cable lock.

5. Remove the screw that secures the computer cover.

Figure 166. Removing the computer cover screw

218


6. Slide the computer cover to the front of the computer a small amount. Lift the computer cover to remove it from the computer.

Figure 167. Removing the computer cover


Attention:



Chapter 11

.


219

Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of

16 GB system memory. When installing or replacing a memory module, use 2 GB, 4GB, or 8GB DDR3

SODIMMs in any combination up to a maximum of 16 GB.





4. Remove the hard disk drive bracket to get your access to the memory slots. See “Replacing the hard disk drive bracket” on page 247.

5. If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot.

Figure 168. Removing the memory module

6. Insert the notched end

2

of the new memory module into the slot

1

. Press the memory module firmly and pivot the memory module until it snaps into place. Make sure that the memory module is secured in the slot and does not move easily.


7. Reinstall the hard disk drive bracket. See “Replacing the hard disk drive bracket” on page 247.



220



Replacing the optical drive

Attention:


This section provides instructions on how to replace the optical drive.

Note:

The optical drive is only available on some models.

To replace the optical drive, do the following:


2. Disconnect the optical drive cable from the USB connector on the computer.

3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket.

Figure 170. Removing the optical drive box

Chapter 11

.


221

4. Remove the screw that secures the optical drive in the optical drive box. Use the screwdriver to slide the optical drive forward and then remove the optical drive from the optical drive box.

Figure 171. Removing the optical drive from the optical drive box

5. Remove the two screws that secure the optical drive metal plate and then remove the metal plate from the optical drive.

Figure 172. Removing the optical drive metal plate

222


6. Align the two screw holes in the optical drive metal plate with the corresponding holes in the new optical drive and then install the two screws to secure the metal plate on the new optical drive.

Figure 173. Installing the optical drive metal plate

7. Slide the new optical drive into the optical drive box until it snaps into position.

Figure 174. Installing the optical drive into the optical drive box

Chapter 11

.


223

8. Install the screw that secures the optical drive in the optical drive box.

Figure 175. Installing the screw that secures the optical drive

224


9. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket.

Figure 176. Installing the optical drive box

Chapter 11

.


225

10. Install the screw that secures the optical drive box on the VESA mount bracket.

Figure 177. Installing the screw that secures the optical drive box

11. Connect the optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 88.




Replacing the secondary hard disk drive

Attention:


This section provides instructions on how to replace the secondary hard disk drive.

Note:

The secondary hard disk drive is only available on some models.

To replace the secondary hard disk drive, do the following:


2. Disconnect the secondary hard disk drive cable from the USB connector on the computer.

226


3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket.

Figure 178. Removing the optical drive box

4. Slide the release button on the optical drive box and then remove the secondary hard disk drive adapter from the optical drive box.

Figure 179. Removing the secondary hard disk drive adapter from the optical drive box

Chapter 11

.


227

5. Flex the sides of the hard disk drive adapter bracket and then pivot the hard disk drive adapter to remove the adapter from the adapter bracket.

Figure 180. Removing the hard disk drive adapter from the adapter bracket

6. To remove the hard disk drive from the adapter, lift the adapter retaining latch. Slide the hard disk drive towards the retaining latch and then lift the hard disk drive out of the adapter.

Figure 181. Removing the secondary hard disk drive from the adapter

228


7. Install a new hard disk drive into the adapter. Lower the adapter retaining latch until it snaps into position.

Figure 182. Installing a new hard disk drive into the adapter

8. Position the adapter into the adapter bracket and then pivot the adapter downward until it snaps into position.

Figure 183. Installing the hard disk drive adapter into the adapter bracket

Chapter 11

.


229

9. Slide the adapter bracket into the optical drive box until it snaps into position.

Figure 184. Installing the adapter bracket into the optical drive box

230


10. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket.

Figure 185. Installing the optical drive box

Chapter 11

.


231

11. Install the screw that secures the optical drive box on the VESA mount bracket.

Figure 186. Installing the screw that secures the optical drive box

12. Connect the secondary hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 88.





Attention:









232






6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 262.

Note:








Replacing the ac power adapter

Attention:


This section provides instructions on how to replace the ac power adapter.

To replace the ac power adapter, do the following:


Chapter 11

.


233

2. Remove the power cord from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the ac power adapter connector. See “Locating connectors on the rear of your computer” on page 88.

Figure 189. Disconnecting the ac power adapter

234


3. Connect the new ac power adapter to the ac power adapter connector at the rear of your computer and an workable electrical outlet. Secure the power cord into the power adapter cable loop at the rear of the computer as shown.

Figure 190. Connecting the new ac power adapter




Replacing the ac power adapter bracket

Attention:


This section provides instructions on how to replace the ac power adapter bracket.

Note:

The ac power adapter bracket is only available on some models.

To replace the ac power adapter bracket, do the following:


Chapter 11

.


235

2. Press the metal tab

1

and then slide the ac power adapter bracket to remove it from the VESA mount bracket.

Figure 191. Removing the ac power adapter bracket

3. To install the ac power adapter bracket to the VESA mount bracket, align the two tabs on the ac power adapter bracket with the slots in the VESA mount bracket, and then slide the ac power adapter bracket to install it on the VESA mount bracket.

Figure 192. Installing the ac power adapter bracket

236





Replacing the power switch board

Attention:


This section provides instructions on how to replace the power switch board.

To replace the power switch board, do the following:



3. Locate the power switch board. See “Locating major FRUs and CRUs” on page 73.

4. Remove the hard disk drive from the computer. See “Replacing the hard disk drive bracket” on page 247.

5. Disconnect the power switch board cable from the corresponding connector on the system board. See


6. Remove the power switch board cable from the cable tie in the computer.

7. Remove the screw that secures the power switch board to the computer.

Figure 193. Removing the screw that secures the power switch board

Chapter 11

.


237

8. Remove the power switch board from the computer.

Figure 194. Removing the power switch board

9. Align the hole

1

in the new power switch board with the corresponding tab

2

on the computer and position the new power switch board in the computer.

Figure 195. Installing the power switch board

238


10. Install the screw to secure the new power switch board in the computer.

Figure 196. Installing the screw that secures the power switch board

11. Connect the power switch board cable to the power switch board cable connector on the system board.

See “Locating parts on the system board” on page 92.

12. Secure the new power switch board cable into the cable tie in the computer.

13. Install the hard disk drive into the computer. See “Replacing the hard disk drive bracket” on page 247.




Replacing the heat sink

Attention:


This section provides instructions on how to replace the heat sink.

CAUTION:


To replace the heat sink, do the following:



3. Locate the heat sink on the system board. See “Locating major FRUs and CRUs” on page 89.

Chapter 11

.


239

4. Pull the intrusion switch to remove it from the heat sink bracket.

Figure 197. Removing the intrusion switch


1


2


1

.


3


4


3

.

Note:


Figure 198. Removing the heat sink

6. Lift the failing heat sink off the system board.

Notes:

240



b. Do not touch the thermal grease while handling the heat sink and fan assembly.

7. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes in the system board.

Figure 199. Installing the heat sink

8. Follow this sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws.

a. Partially tighten screw

1


2


1

.


3


4


3

.

9. Attach the intrusion switch to the heat sink bracket.

Figure 200. Installing the intrusion switch

Chapter 11

.


241





Attention:



CAUTION:





3. Remove the heat sink. See “Replacing the heat sink” on page 239.

Note:

Place the heat sink on its side so that the thermal grease on the bottom of it does not get in contact with anything.


1


2


3

.


242




Notes:



1


2





6. Make sure that the small handle is in the raised position and the microprocessor retainer is fully open.



Chapter 11

.


243




11. Reinstall the heat sink. See “Replacing the heat sink” on page 239.





Attention:



CAUTION:





3. Remove the hard disk drive bracket. See “Replacing the hard disk drive bracket” on page 247.

4. Remove all memory modules that are currently installed. See “Installing or replacing a memory module” on page 219.

244


5. Remove the heat sink. See “Replacing the heat sink” on page 239.

6. Remove the system fan. See “Replacing the system fan” on page 257.

7. Remove the WiFi card module if your computer has one. See “Replacing the WiFi card module” on page 252.

8. Carefully take note of the location of all cable connections on the system board and disconnect all the cables. See “Locating parts on the system board” on page 92.

9. Remove the five screws that secure the system board to the chassis by following the sequence shown in the following illustration.

Figure 204. Removing the five screws that secure the system board

Chapter 11

.


245

10. Pivot the failing system board upward to remove it out of the chassis.

Figure 205. Removing the system board



12. Remove the hard disk drive power cable and signal cable from the failing system board and then install the cables on the new system board.

13. Install the new system board into the chassis by aligning the five mounting studs in the chassis with the corresponding holes in the new system board. Then, install the five screws to secure the system board by installing screw

5

to screw

1

as shown in Figure 204 “Removing the five screws that secure the system board” on page 245.

14. Reinstall the system fan. See “Replacing the system fan” on page 257.

15. Install the heat sink to the new system board. See “Replacing the heat sink” on page 239.

16. Reinstall the WiFi card module if you have removed it. See “Replacing the WiFi card module” on page 252.

17. Reinstall the hard disk drive bracket. Connect the signal cable and the power cable to the hard disk drive. See “Replacing the hard disk drive bracket” on page 247.

18. Install all memory modules removed from the failing system board on the new system board. See

“Installing or replacing a memory module” on page 219.







246





Note:





Replacing the hard disk drive bracket

Attention:


This section provides instructions on how to replace the hard disk drive bracket.

To replace the hard disk drive bracket, do the following:





Chapter 11

.


247

5. Remove the two screws

1

that secure the hard disk drive bracket on the system board.

Figure 207. Removing the screws that secure the hard disk drive bracket

248


6. Slide the hard disk drive bracket toward the heat sink and then lift the hard disk drive bracket to remove it from the computer.

Figure 208. Removing the hard disk drive bracket

Chapter 11

.


249

7. To install the hard disk drive bracket into the computer, position the hard disk drive bracket on the system board so that the two holes in the hard disk drive bracket are aligned with the standoffs on the system board. Slide the hard disk drive bracket as shown until the two screw holes are aligned with the corresponding screw posts on the system board.

Figure 209. Installing the hard disk drive bracket

8. Install the two screws

1

that secure the hard disk drive bracket.

Figure 210. Installing the two screws that secure the hard disk drive bracket

9. Connect the signal cable and the power cable to the hard disk drive.



250



Replacing the hard disk drive

Attention:


This section provides instructions on how to replace the hard disk drive.

To replace the hard disk drive, do the following:




4. Remove the hard disk drive bracket from the computer. See “Replacing the hard disk drive bracket” on page 247.

5. Remove the four screws

1

that secure the hard disk drive on the hard disk drive bracket and then completely remove the hard disk drive.

Figure 211. Removing the four screws that secure the hard disk drive

6. Align the screw holes in the new hard disk drive with the corresponding holes in the hard disk drive bracket and then install the four screws to secure the new hard disk drive.

7. Reinstall the hard disk drive bracket into the computer. See “Replacing the hard disk drive bracket” on page 247.




Chapter 11

.


251

Replacing the WiFi card module

Attention:


This section provides instructions on how to replace the WiFi card module.

Note:

The WiFi card module is only available in some models.

To replace the WiFi card module, do the following:




4. Locate the WiFi card module on the system board. See “Locating major FRUs and CRUs” on page 89.

5. Disconnect the WiFi antenna cable from the WiFi card module and remove the two screws that secure the WiFi card module to the system board.

Figure 212. Removing the WiFi card module cable and screws

Note:

Depending on your computer model, the WiFi card module that comes with your computer might have two cables.

Figure 213. Removing the WiFi card module cables and screws

252


6. Pull the WiFi card module to remove it out of the mini PCI Express slot.


7. Insert the new WiFi card module into the mini PCI Express slot. Pivot the WiFi card module downward and then install the two screws to secure the WiFi card module. Connect the WiFi antenna cable to the WiFi card module.


Note:

Depending on your computer model, the WiFi card module that comes with your computer might have two cables.


8. Install the hard disk drive bracket. See “Replacing the hard disk drive bracket” on page 247.

Chapter 11

.


253





Attention:



Note:

The rear antenna is only available on some models.


Note:

Depending on your computer model, the WiFi card module that comes with your computer might work with one or two rear antennas. If you receive two rear antennas, install both of them to the rear of your computer.




254




Figure 218. Installing the rear WiFi antennas







Chapter 11

.


255




Figure 220. Removing the rear WiFi antennas




256


Replacing the system fan

Attention:


This section provides instructions on how to replace the system fan.

To replace the system fan, do the following:



3. Locate the system fan in the computer. See “Locating major FRUs and CRUs” on page 89.

4. Remove the heat sink for easier access to the system fan. See “Replacing the heat sink” on page 239.

5. Disconnect the system fan cable from the system board. See “Locating parts on the system board” on page 92.

6. Remove the four screws that secure the system fan to the system board.

Figure 221. Removing the screws that secure the system fan

Chapter 11

.


257

7. Lift the failing system fan off the system board.

Figure 222. Removing the system fan

8. Position the new system fan on the system board so that the four screws are aligned with the screw posts on the system board.

Figure 223. Installing the system fan

258


9. Install the four screws that secure the system fan.

Figure 224. Installing the screws that secure the system fan

10. Connect the system fan cable to the system fan connector on the system board. See “Locating parts on the system board” on page 92.

11. Reinstall the heat sink. See “Replacing the heat sink” on page 239.





Attention:



Note:

The internal speaker is only available in some models.




3. Locate the internal speaker in the computer. See “Locating parts on the system board” on page 92.


5. Disconnect the internal speaker cable from the system board. See “Locating parts on the system board” on page 92.

Chapter 11

.


259

6. Press the tab

1

that secures the internal speaker and then pivot the internal speaker outward as shown to completely remove the internal speaker from the internal speaker holder.

Figure 225. Removing the internal speaker

260


7. Position the new internal speaker into the internal speaker holder and then pivot the internal speaker inward until it is secured in place.

Figure 226. Installing a new internal speaker

8. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 92.

9. Install the hard disk drive bracket on the system board. See “Replacing the hard disk drive bracket” on page 247.





Attention:





Chapter 11

.


261


Figure 227. Connecting the USB keyboard or mouse





After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 6 “Using the Setup Utility program” on page 59.

To reinstall the computer cover and reconnect cables to your computer, do the following:


2. Before reinstalling the computer cover, ensure that the cables are routed correctly. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.

262


3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position.

Figure 228. Installing the computer cover

Chapter 11

.


263

4. Install the screw to secure the computer cover.

Figure 229. Installing the computer cover screw



7. To update your configuration, refer to Chapter 6 “Using the Setup Utility program” on page 59.

Note:



264


Chapter 12. Additional service information

This chapter provides additional information that the service representative might find helpful.

Security features

Security features in this section include the following:

• Passwords

• Vital Product Data

Hardware-controlled passwords

Use the Setup Utility program to set the hardware controlled passwords. For more information about passwords, see “Using passwords” on page 59.

Operating system password

Note:

This section applies only to computer models that have an operating system preinstalled from Lenovo.

An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the correct password is entered and recognized by the computer.

Vital Product Data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see “Updating

(flashing) the BIOS from a disc” on page 265.

BIOS levels

An incorrect level of BIOS can cause false errors and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

• To determine the current level of BIOS:

– Start the Setup Utility program.

– See

BIOS Revision Level

on the Main setup screen.

• Sources for obtaining the latest level BIOS available

1. Lenovo support web site: http://www.lenovo.com/support

2. Lenovo Customer Support Center

3. Levels 1 and 2 Support

To update (flash) the BIOS, see “Updating (flashing) the BIOS from a disc” on page 265.

Updating (flashing) the BIOS from a disc

This section provides instructions on how to update (flash) the BIOS from a disc.


265

Note:

You can download a self-starting bootable disc image (known as an ISO image) with the system program updates to create a system-program-update disc. Go to: http://www.lenovo.com/support

To update (flash) the BIOS from a disc, do the following:

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device

Menu window opens, release the F12 key.

3. On the Startup Device Menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins.

4. When prompted to change the serial number, it is suggested that you do not make this change by pressing N. However, if you do want to change the serial number, press Y, then type in the serial number and press Enter.

5. When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter.

6. Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.

Updating (flashing) the BIOS from your operating system

Note:

Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

To update (flash) the BIOS from your operating system, do the following:

1. Go to http://www.lenovo.com/support.

2. Click

Download Drivers & Software

.

3. Click

Use Quick Path

.

4. Type the 4-digit machine type for your computer in the

Quick Path

field and then click

Find My Product

.

5. Click

BIOS

.

6. Locate the BIOS version that you want to download.

7. Click

Click for files

. All available files will be displayed.

8. Click the link for the readme file that contains the instructions for updating (flashing) the BIOS from your operating system.

9. Print these instructions. This is very important because these instructions will not be displayed on the screen after the download begins.

10. Follow the printed instructions to download, extract, and install the update.

Recovering from a POST/BIOS update failure

If the power to your computer is interrupted while the POST and BIOS is being updated, your computer might not restart correctly. If this happens, perform the following procedure to recover from the POST and

BIOS update failure. This procedure is commonly called Boot-block Recovery.


2. Remove the computer cover.

3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system board” on page 75.

266


4. Remove any cables that impede access to the Clear CMOS /Recovery jumper.

5. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

6. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

7. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets.

8. Turn on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Then, the recovery session begins. The recovery session will take two to three minutes. During this time, a warning message will be displayed and no action is needed from you.

9. After the recovery session is completed, there will be no video, and your computer will automatically turn off.

10. Repeat step 1 through step 4.

11. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

12. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

13. Reinstall the computer cover and reconnect any cables that were disconnected.

14. Turn on the computer to restart the operating system.

Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors.

Advanced Configuration and Power Interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode is ignored. Not all operating systems support ACPI BIOS mode.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

•

RTC resume

: You can specify a date and time at which the computer will be turned on automatically.

This can be either a single event or a daily event.

•

Wake on LAN

: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is

Wake on LAN-enabled and there is remote network management software, you can use the Wake on LAN feature. When you set Wake on LAN to

Enabled

, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN).

Chapter 12

.

Additional service information

267

268


Appendix A. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that

Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.

1009 Think Place - Building One

Morrisville, NC 27560

U.S.A.

Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication.

Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.


269

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by method claims of certain U.S.

patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.

Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.

Reverse engineering or disassembly is prohibited.

European conformance CE mark

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo

The Lenovo logo

Rescue and Recovery

ThinkCentre

ThinkVantage

Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies.

Intel is the trademark of Intel Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

270


Index

A

ac power adapter bracket, replacing 235 ac power adapter, replacing 233 accessing system board components and drives 156

Administrator, password 60 audio line-in connector 72, 80 audio line-out connector 72, 80

B

basic troubleshooting 41 battery, replacing 106, 173, 232 boot-block recovery 266

C

cables, connecting 210 card reader, installing 102, 161 card reader, replacing 105 changing password 60 startup device sequence 62

CMOS, clearing 61 components, internal 73, 81, 89 computer cover opening 154 removing 94, 217 computer cover, reinstalling 150, 262 connector 72, 88 connector description 80 connectors rear 72, 80, 88 connectors, controls, indicators front 71, 79, 87 considerations, passwords 60 cover presence switch, replacing 137, 195

CRU completing the installation 150, 210, 262

CRUs (Customer Replacable Units), returning defective 73, 81, 89

D

deleting a password 60

Description 72, 88 devices, handling static-sensitive 93, 153, 213 diagnostics, troubleshooting 41

DisplayPort connector 73, 81, 88 drives bays 78, 86 specifications 78, 86


E

environment, operating 35–37

Ethernet connector 73, 81, 88 exiting, Setup Utility 64

F

failure, recovering from POST/BIOS 266 flashing the BIOS 265 front connectors, controls, indicators 71, 79, 87 front audio and USB assembly, replacing 132, 199 front bezel front bezel, removing 95 removing, reinstalling 154 front bezel, reinstalling 95 front fan assembly, replacing 128 front WiFi antenna, installing, removing 147, 207

FRU locations 73, 81, 89

FRU part numbers 1, 71, 75, 83, 91, 93, 153, 213

H

hard disk drive bracket, replacing 247 hard disk drive, replacing 124, 176, 251 heat sink and fan assembly replacing 181 heat sink and fan assembly, replacing 109 heat sink, replacing 239

I

Identifying FRUs 73, 81, 89 installing mSATA solid state drive 119, 166 solid state disk 174 solid state drive 117 installing options memory module 98, 157, 219

PCI card 95, 159 installing or removing vertical stand 213

VESA mount bracket 215 internal speaker, replacing 133, 197, 259

K

keyboard connector 73, 81 keyboard, replacing 149, 210, 261

L

Lenovo Solution Center 58 locating components 73, 81, 89

271

looking up part numbers 1, 71, 75, 83, 91, 93, 153, 213

M

memory module installing, replacing 98, 157, 219 system board 98, 157, 219

Microphone connector 73, 81 microprocessor replacing 111, 189, 242 mouse connector 73, 81 mouse, replacing 149, 210, 261 mSATA solid state drive, installing 119, 166 mSATA solid state drive, replacing 121, 169

O

opening computer cover 154 optical drive, installing or replacing 178 optical drive, replacing 100, 221

Optional-service CRUs 73, 81, 89

P

part numbers 1, 71, 75, 83, 91, 93, 153, 213 parts replacement, completing 150, 210, 262 password

Administrator 60 considerations 60

Power-On Password 60 setting, changing, deleting 60 passwords erasing 61 lost or forgotten 61 passwords, using 59

PCI card 95, 159 installing, replacing 95, 159 slots 95 physical specifications 35 power supply assembly replacing 184 power supply assembly, replacing 107 power switch board, replacing 237

Power-On, Password 60

R

rear connectors 72, 80, 88 rear fan assembly, replacing 130 rear WiFi antenna, installing or removing 254 rear WiFi antenna, installing, removing 146, 205 recovering from a POST/BIOS update failure 266 recovery boot-block 266 removing computer cover 94, 217 removing, reinstalling front bezel 154 replacing battery 106, 173, 232

272

ThinkCentre Hardware Maintenance Manual card reader 105 hard disk drive 124, 176, 251 hard disk drive bracket 247 heat sink 239 heat sink and fan assembly 109, 181 microprocessor 111, 189, 242 mSATA solid state drive 121, 169 power supply assembly 184 power switch board 237 system board 114, 192, 244

S

secondary hard disk drive, replacing 226 security enabling or disabling 61 selecting startup device 62 temporary startup device 62

Self-service CRUs 73, 81, 89 serial port 73, 81, 88 setting password 60 settings changing 59 viewing 59

Setup Utility 59

Setup Utility program, starting 59

Setup Utility, exiting 64 solid state disk, installing 174 solid state drive, installing 117 starting the Setup Utility program 59 startup device 62 sequence, changing 62 temporary, selecting 62 static-sensitive devices, handling 93, 153, 213 system board connectors 76–77, 84–85, 92 locating parts 76, 84, 92 locations 76–77, 84–85, 92 memory module 98, 157, 219 replacing 114, 192, 244 system board components and drives accessing 156 system fan, replacing 257

T

temporary startup device 62 the BIOS, updating (flashing) 265–266 thermal sensor, replacing 135 troubleshooting, basic 41 troubleshooting, diagnostics 41

U

updating

(flashing) the BIOS 265 updating (flashing) the BIOS 266

USB 2.0 connector 73, 81, 88

USB 3.0 connector 73, 81, 89 using passwords 59

Setup Utility 59

V

vertical stand installing or removing 213

VESA mount bracket, installing or removing 215

VGA monitor connector 73, 81, 89 viewing and changing settings 59

W

WiFi card module, replacing 252

WiFi units, WiFi adapter card, WiFi card module, WiFi antenna cable, replacing 139, 201


273

274


Lenovo 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242 Hardware Maintenance Manual

ThinkCentre

Hardware Maintenance Manual

Contents

Chapter 1. About this manual . . . . . . 1

Chapter 2. Safety information . . . . . . 3

Chapter 3. General information . . . .

33

Chapter 4. General checkout . . . . .

39

Chapter 5. Troubleshooting and diagnostics . . . . . . . . . . . . . .

41

Chapter 6. Using the Setup Utility program . . . . . . . . . . . . . . . .

59

Chapter 7. Symptom-to-FRU index . .

65

Chapter 8. Locations . . . . . . . . .

71

Chapter 9. Replacing FRUs (machine types: 2697, 2698, 2742, 2750, 2935,

2943, 2960, 2967, 2986, 2992, 2994,

2999, 3182, 3184, 3186, 3190, 3201,

3204, 3208, 3212, 3217, 3220, 3226,

3228, 3302, 3391, and 3392) . . . . . .

93

Chapter 10. Replacing FRUs (machine types: 2756, 2800, 2929, 2932, 2934,

2941, 2945, 2961, 2982, 2988, 2993,

2996, 3181, 3183, 3185, 3187, 3198,

3202, 3207, 3209, 3214, 3218, 3224,

3227, 3306, 3393, and 3395) . . . . .

153

Chapter 11. Replacing FRUs (machine types: 2119, 2121, 3229, 3234, 3235,

3236, 3237, 3238, 3240, 3242, and

3243). . . . . . . . . . . . . . . . .

213

Chapter 12. Additional service information . . . . . . . . . . . . .

265

Appendix A. Notices . . . . . . . . .

269

Index. . . . . . . . . . . . . . . . .

271

Important safety information

General safety

Electrical safety

Voltage-selection switch

Safety inspection guide

Handling electrostatic discharge-sensitive devices

Grounding requirements

Safety notices (multi-lingual translations)

Lenovo Welcome

Lenovo ThinkVantage Tools

Lenovo Solution Center

SimpleTap

Additional information resources

Specifications

For machine types: 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967, 2986,

2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217,

3220, 3226, 3228, 3302, 3391, and 3392

For machine types: 2756, 2800, 2929, 2932, 2934, 2941, 2945, 2961, 2982,

2988, 2993, 2996, 3181, 3183, 3185, 3187, 3198, 3202, 3207, 3209, 3214,

3218, 3224, 3227, 3306, 3393, and 3395

For machine types: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240,

3242, and 3243

Problem determination tips

Basic troubleshooting

Troubleshooting procedure

Troubleshooting

Audio problems

No audio in Windows

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Sound comes from one external speaker only

No audio in DOS applications or games

CD problems

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

A CD or DVD does not work

Unable to use a startable (bootable) recovery medium, such as the Product Recovery

CD, to start your computer

DVD problems

Black screen instead of DVD video

DVD movie will not play

No audio or intermittent audio while playing DVD movie