Motorola PEBL U6 Service Manual

Level 1 and 2 Service Manual

6809493A76-O

U6

Digital Wireless Telephone

GSM 900/1800/1900 or 850/1800/1900 GPRS

Level 1 and 2 Service Manual

1 and 2

U6 GSM

6809493A67-O

Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Icon Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Front and Rear Housings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Motor/Vibrator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Flip Display Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Testing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing and Replacing the Flip Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

EL (Electroluminescent) Mylar Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Removing the EL Mylar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the EL Mylar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Replacing the Side Key Flex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Connecting the Side Button Flex Grommet to Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting the Transceiver to the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Connecting the Transceiver Housing to Flip/PCB Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6809493A67-O March 06, 2006 3

Contents U6 GSM

4 March 06, 2006 6809493A67-O


1 and 2

U6 GSM

6809493A67-O

Introduction

Introduction

Motorola

®

Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local

Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product.

Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number, is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed-circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference.

• This device must accept interference received, including interference that may cause undesired operation.

This class B device also complies with all requirements of the Canadian

Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

6809493A67-O March 06, 2006 5

Introduction U6 GSM

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual

Use of this manual assures proper installation, operation, and maintenance of

Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing U6 GSM telephones.

Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Scope

This manual provides basic information relating to U6 telephones, and also provides procedures and processes for repairing the phones at Level 1 and 2 service centers including:

• Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

6 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Introduction

Conventions

The following special characters and typefaces, are used in this manual to emphasize certain types of information.

➧

Note: Emphasizes additional information pertinent to the subject matter.

G

Caution: Emphasizes information about actions which may result in equipment damage.

E

Warning: Emphasizes information about actions which may result in personal injury.

M

Keys to be pressed are represented graphically. For example, instead of “Press the Menu Key”, you will see “Press

M

”.

Information from a screen is shown in text as similar as possible to what displays on the screen. For example,

MESSAGE

.

Information that you need to type is printed in

boldface type.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.

Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.

Out-of-Box Failure Policy

The standard out-of-box failure criteria applies. Return customer units that fail very early on after the date of sale to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard.

Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High

Tech Centers will perform level-4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training is available through the local Motorola Support

Center.

6809493A67-O March 06, 2006 7

Introduction U6 GSM

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in this service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A.

Phone: 800-422-4210

Outside U.S.A.

Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

Website: http://businessonline.motorola.com

EMEA

Phone:

+49 461 803 1404

Website: http://emeaonline.motorola.com

Asia

Phone:

+65 648 62995

Website: http://asiaonline.motorola.com

8 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Specifications

Specifications

General Function

Frequency Range GSM 850

Frequency Range GSM 900

Frequency Range DCS 1800

Frequency Range PCS 1900

Channel Spacing

Channels

Modulation

Transmitter Phase Accuracy

Duplex Spacing

Frequency Stability

Operating Voltage

Transmit Current Drain

Stand-by Current drain

Temperature Range

Dimensions, with 740 mAh Li Ion battery

Size (Volume)

Weight

Battery Life, with standard 740 mAh

Li-Ion Battery

Battery Charge Time

Alert volume

Specification

824-848 MHz Tx

869-893 MHz Rx

880-915 MHz Tx (with EGSM)

925-960 MHZ Rx

1710-1785 MHz Tx

1805-1880 MHz Rx

1850-1910 MHz Tx

1930-1990 MHz Rx

200 kHz

174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with 8 channels per carrier

GMSK at BT = 0.3

5 Degrees RMS, 20 Degrees peak

45 MHz

± 0.10 ppm of the downlink frequency (Rx)

+3.2V dc to +5.5V dc (battery)

+4.8V dc to +6.5V dc (external connector)

101-260 mA average talk current drain

5 mA (DRX2), 2 mA (DXR9) typical

-10° C to +55° C (+15° F to +130° F)

49 mm x 86.5 mm x 20 mm

(1.92 inches x 3.40 inches x 0.78 inches)

69 cc (4.21 in

3

), with battery

110 grams (3.88 oz), with battery

Talk Time 204 - 400 minutes

Standby time 156 - 250 hours

All talk and standby times are approximate and depend on network configuration, signal strength, and features selected.

Standby times are quoted as a range from DRX=2 to DRX=9.

Talk times are quoted as a range from DTX off to DTX on.

4 hours to 90% of 700 mAh capacity

Max 95 dB @5cm, 0.5 Watts input

Transmitter Function

RF Power Output

Output Impedance

Spurious Emissions

Specification

32 dBm nominal GSM 850/900 MHz

29 dBm nominal GSM 1800/1900 MHz

50 ohms nominal

-36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receiver Function

Receive Sensitivity

RX Bit Error Rate (100k bits) Type II

Speech Coding Function

Speech Coding Type

Bit Rate

Better than -103 dBm

< 2%

Specification

Specification

Regular pulse excitation/linear predictive coding with long term prediction (RPE LPC with LTP)

13.0 kbps

6809493A67-O March 06, 2006 9

Specifications

Speech Coding Function

Frame Duration

Block Length

Classes

Bit Rate with FEC Encoding

Specification

20 ms

260 bits

Class 1 bits = 182 bits; Class 2 bits = 78 bits

22.8 kbps

U6 GSM

10 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Product Overview

Product Overview

Motorola U6 telephones provide mobile communication in a small and stylish package. This Global System for Mobile communications (GSM) General Packet

Radio Service (GPRS) Wireless Application Protocol (WAP)-enabled mobile phone incorporates an icon based User Interface (UI) for easier operation, allows Short

Message Service (SMS) text messaging, Multi-media Messaging Services (MMS), and includes Personal Information Manager (PIM) functionality. the U6 is a triband phone that allows roaming within the GSM 850, 1800.1900 or GSM 900, 1800,

1900 depending on programming.

U6 telephones support GPRS, EDGE, SMS, EMS, and MMS in addition to traditional circuit switched transport technologies. GPRS or EDGE, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for

GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps (GPRS) or 384 kbps (EDGE). An increased data rate is by no means the only benefit provided by GPRS/EDGE. A key advantage is the provision of a permanent virtual connection to the network. This “always on” connection is possible because GPRS/EDGE uses packet data transfer so that, for example, email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The “virtual” nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. Multimedia messaging allows the end user to send photos along with personalized voice messages.

U6 telephones use the clamshell form factor. They feature an externally viewable

96 x 32 4K color STN CLI display for caller identification with date/time, and an internal 167 x 220 256K TFT color display located in the flip. The bottom part of the clam (front housing) contains the keypad, transceiver printed circuit board

(PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 740 mAh Lithium Ion (Li Ion) battery fits behind a removable cover.

The phone accepts 1.8v or 3V Subscriber Identity Module (SIM) card that fits into the SIM holder located under the battery. The antenna is located internally. Direct connection to a computer or handheld device is available through the USB port and an accessory data cable. The USB connector allows data, fax calls, and the synchronizing of phonebook and calendar entries using the optional mobile

PhoneTools™ software.

Features

U6 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.

Features available in this model include:

• GSM/GPRS 900/1800/1900 MHz or 850/1800/1900 MHz

• Volume 69 cc

• 176 x 220, 1.9”, 256K TFT color display

• 96 x 32, 1”, BW CLI display

• VGA image capture w/ 4X zoom and lighting solution

• 5 way navigation key

6809493A67-O March 06, 2006 11

Product Overview

12

U6 GSM

• Dedicated camera key

• Talk Time 204 - 400 minutes

• Standby time 156 - 250 hours

• Video clip playback

• 32 MB RAM

• 8 MB ROM

• Bluetooth 1.2

Speaker Dependant Voice Activation and Voice Note Recording

Voice tags can be used for voice dialing up to 20 phone numbers in the phonebook and for creating up to 5 voice shortcuts for menu items. The phone must be “trained” by the voice tag being read into the phone’s memory twice before it is recognized.

You can add voice tags to the phone’s memory using the usual name addition methods (phonebook menu structure or with the shortcut editor).

➧

You cannot place or receive calls while adding voice tags to the phone’s memory.

➧

Because the GSM standard does not allow you to store voice tags on the SIM card, voice tags are added to the phone’s memory.

U6 telephones also include a voice note recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.

Wireless Access Protocol (WAP) 2.0 Compliancy

In the WAP environment, access to the Internet is initiated in Wireless Markup

Language (WML), which is derived from Hypertext Markup Language (HTML).

The request is passed to a WAP gateway, which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber using the mobile network.

➧

Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.

➧

When the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.

SIM Application Toolkit

TM

- Class 2

SIM Application Toolkit is a value-added service software product that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized

March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Product Overview

menu will appear as the first menu and may be updated over-the-air with new services when customers request them.

Simplified Text Entry

There are three different ways to enter text using the phone keypad:

• iTAP predictive text entry. Press a key to enter a character, and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP feature may not be available on the phone in all languages.

• Tap. Press a key to enter a character.

• Numeric. The keypad produces numeric characters only. For some text areas, such as phone numbers, this is the only method available.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phonebook. If the number matches a phone book entry, that name will be displayed.

If there is no phone book entry, the incoming phone number will be displayed. If no caller identification information is available, the Incoming Call message is displayed.

➧

The user must subscribe to a caller line identification service through their service provider.

Other Features

Detailed descriptions of these and the other features can be found in the appropriate user’s guide listed in the “Related Publications” section toward the end of this manual.

6809493A67-O March 06, 2006 13

General Operation U6 GSM

General Operation

Controls, Indicators, and Input / Output (I/O) Connections

The U6 telephone’s external I/O connectors are located on the top of the phone.

These consist of a headset jack and an accessory port. The external display, camera lens, and electronic flash are located on the front. A handsfree speaker is located on the back of the phone. Inside the phone, keys on the keypad indicators, in the form of icons, are displayed on the LCD (see Figure 2). See Figure 1.

Accessory

Connector Port

Insert charger & phone accessories.

External

Controls and

Indicators

Integrated Short-

Range Flash

Camera Lens

External Display

View incoming call information.

Handsfree Speaker

(on back of phone)

Internal

Controls and

Indicators

Open menus.

Left Soft Key

Open browser

Volume Keys

Smart Key

Make & answer calls.

Select menu items.

Navigate menus.

Right Soft Key

Voice Key

Record voice.

Take a photo.

Turn on & off, hang up, exit menus.

Figure 1. Telephone Controls, indicators, and I/O Connections

050032o

14 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual General Operation

Main Display

The main display provides a 256k color backlit display for easy readability in all light conditions. The 176 x 220 display provides room for text, graphics, icons, and prompts.

Display animation makes the phone’s menus move smoothly as the user scrolls up and down Turn animation off to conserve the battery. Figure 2 shows common icons displayed on the LCD.

Date

Service Provider

10/15/05

Recent Calls

Messages

Browser

Phonebook Clock

Left Soft Key Label

STYLES CAMERA

Menu Indicator

Right Soft Key

Label

4.

Roam

3.

Signal

Strength

5.

Call

Status

Service Provider

10/15/05

6.

Messaging

Presence

2.

EDGE/

GPRS

1.

Data

Transmission

STYLES CAMERA

7.

8.

Message

Battery

Level

9.

Ring Style

10.

Location

Figure 2. Icon Indicators

➧

Whether a phone displays all indicators depends on the programming and services to which the user subscribes.

o

6809493A67-O March 06, 2006 15


Icon Indicators

16

U6 GSM

Your home screen may look different than the one below, depending on your service provider.

Date

Service Provider

10/15/05

Recent Calls

Messages

Browser

Phonebook

Left Soft Key Label

Clock

STYLES CAMERA

Menu Indicator

Right Soft Key

Label

The

menu indicator

M

shows that you can press

M

to open the menu.

Soft key labels

show the current soft key functions.

Press

S

up, down, left, or right to open basic menu features identified by the

menu feature icons

in the home screen. (You can select these menu features even when the icons are hidden from view.) Press

O

to return to the home screen.

Your phone can display news from your service provider at the bottom of the home screen. To change this news display, press

M

> Settings > Personalize > Home Screen .

Status indicators can display at the top of the home screen:

4.

Roam

5.

Call

Status

6.

Messaging

Presence

7.

Message

3.

Signal

Strength

Service Provider

10/15/05

8.

Battery

Level

2.

EDGE/

GPRS

9.

Ring Style

10.

Location

1.

Data

Transmission

STYLES CAMERA

Data Indicator –

Shows connection status. The Bluetooth® wireless connection indicator

à

shows when a Bluetooth connection is active. Other indicators can include:

4

= secure packet data transfer

3

= secure application connection

2

= secure

Circuit

Switch Data

(CSD) call

7

= unsecure packet data transfer

6

= unsecure application connection

5

= unsecure CSD call

March 06, 2006 6809493A67-O


6809493A67-O


EDGE/GPRS Indicator –

Shows when your phone is using a high-speed

Enhanced Data for GSM Evolution

(EDGE) or

General Packet Radio Service

(GPRS) network connection. Indicators can include:

È

= EDGE

*

= GPRS PDP context active

+

= GPRS packet data available

Signal Strength Indicator –

Vertical bars show the strength of the network connection. You can’t make or receive calls when

!

or

)

displays.

Roam Indicator –

The roam indicator

ã

shows when your phone is seeking or using a network outside your home network. Other indicators can include:

:

= 2G home

8

= 2.5G home

<

= 3G home

;

= 2G roam

9

= 2.5G roam

=

= 3G roam

Active Line Indicator –

Shows

?

to indicate an active call, or

>

to indicate when call forwarding is on. Indicators for dual-line-enabled SIM cards can include:

@

= line 1 active

A

= line 1 active, call forward on

B

= line 2 active

C

= line 2 active, call forward on

Messaging Presence Indicator –

Shows when Instant Messaging (IM) is active. Indicators can include:

P

= IM active

_

= busy

J

= available for phone calls

I

= available for IM

Q

= invisible to IM

X

= offline

When a Java™ application is active,

`

can display here.

Message Indicator –

Shows when you receive a new message. Indicators can include: t

= voicemail message r

= text message s

= voicemail & text message d

= IM message

Ã

= IM message c

= AIM message a

= active chat session

Battery Level Indicator –

Vertical bars show the battery charge level. Recharge the battery when your phone shows Low Battery .

Ring Style Indicator –

Shows the ring style setting.

y

= loud ring

Ó

= vibrate then ring

March 06, 2006 17

18

General Operation U6 GSM

z

= soft ring

|

= vibrate

Ò

= silent y

= loud ring z

= soft ring

|

= vibrate

Ó

}

Ò

= vibrate & ring

= vibrate then ring

= silent

Location Indicator –

Shows when your phone can send location information

Ö

or not

Ñ

.

Alert Settings

U6 telephones include up to 32 preset ring tones and vibrations that can be applied to all alert events at the same time.

➧

Pressing either volume key will mute the alert.

Battery Function

Battery Gauge

The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100% (

33%(

Å

), and Low Battery (

Ä

).

É

), 66% (

Ç

),

Battery Removal

Removing the battery causes the phone to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.

➧

To ensure proper memory retention, turn OFF the phone before removing the battery. Immediately replace the old battery with a fresh battery.

G

If the battery is removed while receiving a message, the message will be lost.

Operation

For detailed operating instructions, refer to the appropriate user’s guide listed in

“Exploded View Diagram” on page 70.

March 06, 2006 6809493A67-O


1 and 2

U6 GSM

6809493A67-O

Tools and Test Equipment

Tools and Test Equipment

Table 1 lists tools and test equipment recommended for disassembly and reassembly of U6 telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola Part Number

1

RSX4043-A

--

Torque Driver

Description

#0 Cross Point Screwdriver

Application

Used to remove and replace screws.

Used to remove cross point screws in the flip assembly.

—

Torque Driver Bit T-6, Apex 440-6I Torx or equivalent

Used with torque driver.

See Table 7

Torque Driver Bit T-3 Plus

Rapid Charger

Used with torque driver

Used to charge battery and to power phone.

0180386A82

U6 90 degree test fixture

AMS Part-Number 19700155

Antistatic Mat Kit (includes 66-

80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band)

Disassembly tool, plastic with flat and pointed ends (manual opening tool)

Used to test flip assembly open angle

Provides protection from damage to device caused by electrostatic discharge (ESD).

6680388B67

Used during assembly/disassembly of phone.

6680388B01

Tweezers, Plastic

Used during assembly/disassembly of phone.

—

Digital Multimeter, HP34401A

2

Used to measure battery voltage.

8102430Z04

GSM / DCS Test SIM Used to enable manual test mode.

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or

FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

6809493A67-O March 06, 2006 19

20

Disassembly U6 GSM

Disassembly

This section provides instructions for the disassembly of U6 telephones. Tools and equipment used for the phone are listed in Table 1, preceding.

G

Many of the integrated devices used in these phones are vulnerable to damage from

ESD. Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this phone.

G

Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.

Removing and Replacing the Battery Cover and Battery

E

All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material, such as jewelry, keys, or beaded chains, touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become very hot. Use care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

1.

Ensure the phone is turned off.

2.

Press down on the battery latch and slide the battery cover as shown in Figure

1 then lift it off the phone.

Battery Cover

A

Battery Latch

B

040939o

Figure 1. Removing the Battery Cover

3.

Lift the side edge of the battery up and out of the battery compartment.

March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Disassembly

4.

Slide the battery away from the retainer lip, and out of the phone. (see

Figure 2).

Retainer Lip

Battery

2

1

040940o

Figure 2. Removing the Battery

E

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.

Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

5.

To replace, align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone.

6.

Insert the battery, side edge first, into the battery compartment.

7.

Insert the opposite edge of the battery into the battery compartment.

8.

Slide the battery cover over the battery compartment and snap it into place.

21 6809493A67-O March 06, 2006

Disassembly

Removing and Replacing the Subscriber Identity Module (SIM)

1.

Remove the battery cover and battery as described in the procedures.

2.

Slide the SIM out of the SIM holder as shown in Figure 3.

U6 GSM

SIM

050098o

Figure 3. Removing the SIM

3.

Carefully lift the SIM out of the phone.

4.

To replace, slide the SIM into the holder, ensuring the notched corner of the

SIM aligns with the notch in the SIM holder.

5.

Replace the battery and battery cover as described in the procedures.

22 March 06, 2006 6809493A67-O


Removing and Replacing the Front and Rear Housings

G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.

1.

Remove the battery cover, battery, and SIM as described in the procedures.

2.

Using a Torx driver with a T-6 bit, remove the 2 machine screws and the 2 self tapping screws on the rear housing (see Figure 4).

Self-Tapping

Screw Location

Machine Screw Location

Self-Tapping

Screw Location

Machine Screw Location

Figure 4. Removing the Rear Housing Screws

050099o

6809493A67-O March 06, 2006 23


3.

Turn the phone over and use the disassembly tool to separate the front housing from the rear housing as shown in Figure 6. Use the disassembly to gentle pry around the sides and lift the front housing and keypad from the phone.

Disassembly tool

Rear Housing

Front Housing Assembly

050104o

Figure 5. Separating the Front and Rear Housings

4.

Lift the right and left side key flex away from the transceiver PC board to avoid damage to the printed flex cables (see Figure 6).

24 March 06, 2006 6809493A67-O


G

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

Side Key Flex

Plastic Tweezers

Transceiver PCB Assembly

Side Key Flex

050105o

Figure 6. Removing the Side Key Flex

5.

Carefully lift the entire transceiver PCB assembly and flip assembly away from the rear housing assembly (see Figure 7).

Flip Assembly


6809493A67-O

Rear Housing Assembly

Figure 7. Removing the Rear Housing Assembly

March 06, 2006

050106o

25

26


6.

Remove the plastic side keys from the rear housing. Set the side keys aside for reuse.

7.

To replace, insert the side keys into the rear housing.

8.

Lower the flip assembly and transceiver PCB assembly into the rear housing.

G


9.

Carefully insert the side key flex on both sides of the phone into their slots.

Ensure that all the side keys operate properly.

10. Align the front housing assembly to the rear housing assembly.

11. Insert the top edge of the front housing assembly onto the rear housing assembly.

12. Lower the bottom edge of the front housing assembly onto the rear housing assembly.

13. Gently but firmly press the front housing assembly into final position on the rear housing so all the edges are properly seated.

14. Hold the entire assembly carefully and turn it over to expose the four housing screw holes.

15. Insert and tighten the two machine screws near the flip assembly to a final torque setting of 1.5 inch pounds or 16 N/cm.

16. Insert and tighten the 2 self tapping screws into the screw holes near the speaker assembly to a final torque setting of 1.5 inch pounds or 16 N/cm.

17. Replace the SIM, battery, and battery cover as described in the procedures.

Removing and Replacing the Transceiver Board Assembly

G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent ESD and component damage.

1.

Remove the battery cover, battery, SIM, and the front and rear housing assemblies as described in the procedures.

2.

Turn the Transceiver PCB assembly and flip assembly over to expose the display flex connector.

G


3.

Use the flat end of the disassembly tool to unseat the flex connector from its socket on the transceiver PCB assembly (see Figure 8).

March 06, 2006 6809493A67-O


4.

Rotate the end of the transceiver PCB assembly upward at an angle. Carefully slide the transceiver PCB assembly away from the flip assembly. Be careful not to damage the display flex cable,

Flip Assembly


B

A

Display Flex Connector

Disassembly Tool

Figure 8. Removing the Transceiver PCB Assembly

050106o

5.

To replace, hold the PCB assembly at a 45 degree angle and align the transceiver PCB assembly to the two screw bosses on the flip assembly.

6.

Lower the transceiver PCB assembly so that the screw bosses are upright with the transceiver PCB assembly.

7.

Carefully align the display flex connector to the socket on the transceiver PCB assembly then gently but firmly seat the connector into its socket.

8.

Replace the front and rear housing assembly, SIM, battery, and battery cover as described in the procedures.

6809493A67-O March 06, 2006 27


Removing and Replacing the Keypad

1.

Remove battery cover, battery, SIM, front and rear housing assemblies as described in the procedures.

2.

Using the plastic tweezers, lift the keypad, away from the front housing assembly (see Figure 9).

Keypad

Front Housing

050100o

Figure 9. Removing the Keypad

3.

Insert the keypad into the front housing, ensuring the keys align properly with the openings in the front housing.

4.

Replace the transceiver board assembly, front and rear housing assembly, SIM, battery, and battery cover as described in the procedures.

28 March 06, 2006 6809493A67-O


Removing and Replacing the Motor/Vibrator Assembly

1.

Remove the battery cover, battery, SIM, and front and rear housings as described in the procedures.

2.

Use the disassembly tool to pry the motor/vibrator assembly out of its compartment in the rear housing assembly (see Figure 10).

Motor/Vibrator

Rear Housing

Assembly

Disassembly Tool

040955o

Figure 10. Removing the Motor/Vibrator Assembly

3.

To replace, insert the motor/vibrator into the rear housing. Ensure that it fits snugly into the housing and that the shaft turns freely without obstruction.

4.

Replace the front and rear housings, SIM, battery, and battery cover as described in the procedures.

6809493A67-O March 06, 2006 29


Removing and Replacing the Flip Display Lens

1.

Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, and keypad assembly as described in the procedures.

2.

Carefully insert the disassembly tool between the flip assembly housing and the display lens.

3.

Carefully lift up the display lens to separate it from the flip assembly.

4.

Carefully slide the disassembly tool around the edge of the flip assembly to remove the lens from the display assembly (see Figure 11).

Disassembly Tool

Display Lens

30

Flip Assembly

Figure 11. Removing the Flip Display Lens

050438o

5.

Carefully slide the display flex cable and connector through the housing assembly. Avoid damage to the flex cable.

G


6.

Lift the housing assembly away from the flip assembly. Be careful not to damage the display flex cable.

7.

To replace, remove adhesive backing from new display lens.

8.

Align the display lens to the flip assembly.

9.

Attach the display lens to the flip assembly.

10. Replace the transceiver board assembly, front and rear housing assembly, SIM, battery, and battery cover as described in the procedures.

March 06, 2006 6809493A67-O


Testing the Flip Assembly

This test checks the ability of the flip assembly to open to its full range of motion.

Test requires the U6 -90 degree test fixture (available from AMS, Part-Number

19700155) (see Figure 20).

Figure 12. Flip Assembly Test Fixture

060047o

6809493A67-O March 06, 2006 31


1.

Remove the battery door and battery from the U6 phone and insert the U6 onto the test fixture (see Figure 13).

Figure 13. Insert the U6 Onto the Test Fixture

2.

Ensure that the test fixture sits on a flat and horizontal surface.

060065o

32 March 06, 2006 6809493A67-O


3.

Slide the flip assembly down and then quickly move your hand away from the flip to allow the flip to open (see Figure 22).

Figure 14. Opening the Flip Assembly

060066o

6809493A67-O March 06, 2006 33


4.

Check the angel of the opened flip. The angle must be between 90 degrees and fully open (see Figure 15). If the angle is less than 90 degrees, the flip assembly must be replaced.

90 degrees

34

fully open

Figure 15. Checking the Flip Angle

March 06, 2006

060066o

6809493A67-O


Removing and Replacing the Flip Assembly

1.

Remove the battery cover, battery, SIM, front and rear housing, and transceiver board assembly as described in the procedures.

2.

Remove 2 T3 Plus screws located near the hinge and 2 T6 screws near the top of the flip assembly (see Figure 16). Set the screws aside for reuse.

T3 Plus Screw

T6 Screw

T3 Plus Screw T6 Screw

Figure 16. Removing the Flip Assembly Screws

040957o

6809493A67-O March 06, 2006 35


3.

Use the disassembly tool to release the 4 latches on the inside of the flip housing

(see Figure 17).

Flip Assembly

Flip Assembly

Latch

Flip Assembly

Latch

Disassembly

Tool

Flip Housing

050422o

Figure 17. Removing the Flip Cover Latches

4.

Carefully lift the flip cover away from the flip assembly. Avoid damaging the display flex cable and connector.

5.

To replace, align the flip cover with the flip assembly. Press the flip assembly onto the flip housing until the latches are fully engaged.

6.

Replace the flip display lens, transceiver board assembly, front and rear housing assembly, SIM, battery, and battery cover as described in the procedures.

36 March 06, 2006 6809493A67-O


Removing and Replacing the Flip Display Assembly

1.

Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, keypad assembly, flip display lens, and flip assembly, as described in the procedures.

2.

Turn the flip assembly over to reveal the CLI lens.

G


3.

Use the disassembly tool to unseat the display assembly flex connector from its socket on the flip assembly. Also loosen and lift the flex ground tab from the display assembly (see Figure 18).

Display Assembly

Display Assembly

Flex Connector

Figure 18. Removing the Flip Display Flex Connector

Grounding Tabs

Disassembly Tool

050420o

6809493A67-O March 06, 2006 37


4.

Use the metal tweezers to remove the auto close spring on each side of the flip assembly (see Figure 19))

Flip Assembly

Auto close spring

060097o

Figure 19. Removing the Flip Auto Close Springs

5.

Carefully slide the hinge assembly out of the flip assembly (see Figure 20).

Hinge Assembly

Display Assembly

38

Display Flex

Flip front housing

Figure 20. Removing the Flip Hinge Assembly

G

The FPC (flex) is easily damaged. Exercise extreme care when handling.

050421o

March 06, 2006 6809493A67-O


6.

Use the disassembly tool to pry the display out of the flip assembly housing

(see Figure 21).

Display Assembly

Disassembly Tool

Flip Assembly

Figure 21. Removing the Display Assembly

050416o

7.

To replace, align the display assembly to the flip assembly.

8.

Carefully lower the display assembly onto the flip assembly. Be careful not to damage the display flex or flex connector.

9.

Replace the flip assembly, flip display lens, transceiver board, rear housing,

SIM, battery, and battery cover as described in the procedures.

6809493A67-O March 06, 2006 39

40


Removing and Replacing the Camera Assembly

1.

Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, flip assembly, and flip CLI lens assembly as described in the procedures.

G

The FPC (flex) is easily damaged. Exercise extreme care when handling.

2.

Use the disassembly tool to pry the camera assembly from its socket (see

Figure 22).

Camera Assembly

Disassembly

Tool

Figure 22. Camera Assembly Removal

Flip Assembly

050448o

3.

Carefully lift the camera assembly away from the flip assembly.

4.

To replace, carefully press the camera assembly flex connector into its socket on the display assembly until fully seated.

5.

Replace the flip display assembly, flip assembly, flip display lens, transceiver board assembly, front and rear housing assembly, SIM, battery, and battery cover as described in the procedures.

March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual ment

EL (Electroluminescent) Mylar Removal and Replace-

EL (Electroluminescent) Mylar Removal and Replacement

Removing the EL Mylar

1.

Remove 4 screws from the back of the phone.

Screw

Screw

Screw

Screw

060254o

Figure 23.

6809493A67-O March 06, 2006 41

EL (Electroluminescent) Mylar Removal and Replacement U6 GSM

2.

Hold assembly vertical as shown in Fig. 2. The transceiver housing is loose near the Hinge barrel. Note DO NOT PUSH side buttons in during disassembly procedure.

060255o

Figure 24.

3.

Securely hold the flip assembly and the top portion of the transceiver housing as shown.

42

Figure 25.

March 06, 2006

060256o

6809493A67-O



4.

Rotate and then pull the transceiver housing away from flip as shown.

060261o

Figure 26.

5.

Place the flip assembly with the PCB attached down in the open position. The

Keypad/Front housing assembly is loose and can be removed from the assembly. Note: Do not fully close the assembly when the XCVR housing is not attached.

6809493A67-O

Figure 27.

March 06, 2006

060265o

43


6.

Disengage the Flip assembly flex from the PCB.

U6 GSM

Figure 28.

7.

Rotate the PCB from the flip assembly.

060274o

44

Figure 29.

March 06, 2006

060277o

6809493A67-O



8.

Remove the side button flex from the PCB by peeling up slowly to allow adhesive to pull up as well. Note: Side button flex will not be re-used.

060278o

Figure 30.

9.

Place Kapton tape over the light sensor and microphone hole as shown. Note:

EL/Mylar panel will not be reused.

6809493A67-O

Figure 31.

March 06, 2006

060279o

45


10. Starting from the top corner, lift the EL/Mylar assembly and peel slowly along the edge. Try not to tear the EL/Mylar for easier removal. In some cases if the

Panel tears, peel the remaining material off. A black stick may be used to scrap the remaining material off.

060280o

Figure 32.

46 March 06, 2006 6809493A67-O



11. There will be adhesive remaining on the board. Using Alcohol and a clean wipe, rub against the PCB area in a circular motion to remove excessive material.

060281o

Figure 33.

6809493A67-O March 06, 2006 47


12. Use a dry portion of the wipe to wipe away the remaining alcohol from the PCB.

060282o

Figure 34.

13. Remove and discard the Kapton tape from the light sensor and microphone hole.

Replacing the EL Mylar

Equipment/Material needed:

• 1 EL/Mylar Fixture

• 1 PCB panel (4 boards)

• 4 El/Mylar

48 March 06, 2006 6809493A67-O



1.

Remove the EL/Mylar adhesive liner from the back side of the new Mylar.

060284o

Figure 35.

6809493A67-O March 06, 2006 49


2.

Place El/Mylar onto fixture as shown. El/Mylar outer liner is aligned with fixture posts.

060285o

Figure 36.

3.

Place the PCB panel and align to fixture, use the same alignment posts as the

EL/Mylar.

50

Figure 37.

March 06, 2006

060286o

6809493A67-O



4.

Pull the handle down and apply pressure on the panel until the PSA spring loaded pins are fully compressed. Hold for 5 seconds and release.

060287o

Figure 38.

6809493A67-O March 06, 2006 51


5.

Remove the PCB vertically from fixture and turn over. Rub finger over the

Mylar to ensure the adhesive is set.

Figure 39.

6.

Remove liner from bottom right corner.

060288o

52

060288o

Figure 40.

7.

Rub your finger over the Mylar to ensure the adhesive is set.

March 06, 2006 6809493A67-O



Replacing the Side Key Flex

Equipment/Material needed:

Figure 41.

• 1 Side flex fixture

• 1 Side flex assembly

• 1 PCB

060290o

6809493A67-O March 06, 2006 53


1.

Remove Liner from back of the side flex assembly using pull tab.

U6 GSM

060291o

Figure 42.

2.

Align the flex around the top corner. Rub finger over the liner to ensure the adhesive is set.

54

Figure 43.

March 06, 2006

060293o

6809493A67-O



Connecting the Side Button Flex Grommet to Flip Assembly

1.

Insert grommet in the hinge barrel opening. Align the locating feature inside of hinge barrel (fig. 2) with cut out area in grommet (fig. 3).

Figure 44.

2.

Verify Flex is towards the inside of the hinge barrel as shown below.

060291o

6809493A67-O

Figure 45.

March 06, 2006

060314o

55


Connecting the Transceiver to the Flip Assembly

Equipment/Material:

U6 GSM

060312o

Figure 46.

• 1 PCB

• 1 Flip

56 March 06, 2006 6809493A67-O



1.

Insert PCB into the Hinge Barrel opening at a 90 degree angle as shown. Use grommet’s USB recess area to align the board. Note: Hinge flex should be at the left of the board out of the way.

060291o

Figure 47.

2.

Rotate the PCB into position connect the Hinge flex. Note: By rotating the PCB it allows clearance for the PCB boss cutouts to clear the bosses.

6809493A67-O

Figure 48.

March 06, 2006

060309o

57


3.

Connect the Hinge flex. Note: Do not close flip. This may cause Hinge to lock up if over traveled.

060308o

Figure 49.

Connecting the Transceiver Housing to Flip/PCB Assembly

Equipment/Material:

• 1 Rear Housing

• 1 Flip/PCB assembly

1.

Horizontally place Rear housing into the Hinge barrel of the flip/PCB assembly.

58

Figure 50.

March 06, 2006

060307o

6809493A67-O



2.

Hold unit firmly and turn over.

060306o

Figure 51.

6809493A67-O March 06, 2006 59


3.

Assemble the side button flex assembly into rear housing assembly and behind the preassembled buttons.

060305o

Figure 52.

4.

Attach the front housing by inserting the front housing tabs beneath the hinge barrel opening.

60

Figure 53.

March 06, 2006

060304o

6809493A67-O



5.

Slide front housing/keypad assembly down and snap into place.

060303o

Figure 54.

6.

Turn assembly to the rear and insert (2) Machine screws into the hinge barrel area.

6809493A67-O

Figure 55.

March 06, 2006

060291o

61


7.

Insert (2) self threading screws into rear housing to the front housing.

060301o

Figure 56.

62 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification

Subscriber Identity Module (SIM) and Identification

SIM Card

A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).

The SIM contains:

• All the data necessary to access GSM services

• The ability to store user information such as phone numbers

• All information required by the network provider to provide access to the network

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's personalized details such as menu, and stored memory, such as phonebooks, or program the customer’s phone with basic user information such as language selection. V975 and

V980 telephones use mobile PhoneTools® synchronization software to effect a personality transfer.

Identification

Each Motorola GSM phone is labeled with a several identifying numbers. The following section describes the current identifying labels.

Mechanical Serial Number (MSN)

The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout its life.

The MSN can be used to log and track a phone on Motorola's Service Center

Database.

The MSN is divided into 4 sections as shown in Figure 57.

3 Digits

APC

MSN 10 Digits

1 Digit

DC

2 Digits

DC

4 Digits

SNR

Account Product Code

TM e.g., StarTAC Phone130

Distribution Center e.g., Easter Inch

Date Code: Year and

Month of Shipment

Phone's individual serial number

000807b

Figure 57. MSN Label Breakdown

6809493A67-O March 06, 2006 63

Subscriber Identity Module (SIM) and Identification U6 GSM

International Mobile Station Equipment Identity (IMEI)

The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and stored within the phone's memory.

The IMEI uniquely identifies an individual mobile station provides a way to control access to GSM networks based on mobile station types or individual phones. The full IMEI structure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC

NNXXXXXX

Serial Number

ZZZZZZ

Check Digit

A

Where:

TAC

NN

Type Allocation Code, formerly known as Type Approval Code

Reporting body identifier

XXXXXX

Type identifier

ZZZZZZ

Individual unit serial number

A

Phase 1 = 0.

Phase 2 = check digit defined as a function of all other IMEI digits

Other label number configurations present are:

•

TRANSCEIVER NUMBER

: Identifies the product type, usually the SWF number. (for example, V100).

•

PACKAGE NUMBER

: Identifies the equipment type, mode, and language in which the product is shipped.

64 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Troubleshooting

Troubleshooting

Table 3. Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE

1. Telephone will not turn on or stay on.

2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.

a) Battery either discharged or defective.

b) Battery connectors open or misaligned.

c) Transceiver board assembly defective.

d) keyboard assembly failure.

a) Antenna assembly defective.

b) Transceiver board assembly defective.

3. Display is erratic, or provides partial or no display.

a) Transceiver board connections faulty.

b) Flip assembly defective.


VERIFICATION AND REMEDY

Measure battery voltage across a 50 ohm (>1

Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.

Visually inspect the battery connectors on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for battery connector replacement. If battery connectors are not at fault, proceed to c.

Remove the transceiver board assembly.

Substitute a known good assembly and temporarily reassemble. Press and hold the

PWR button; if the phone turns on and stays on, disconnect the dc power source and reassemble with the new transceiver board assembly. Verify that the fault has been cleared.

If the fault has not been cleared then proceed to d.

Replace the keyboard assembly. Temporarily connect a +3.6 Vdc supply to the battery connectors. Press and hold the PWR button. If the phone turns on and stays on, disconnect the dc power source and reassemble with the new keyboard assembly.

Check to make sure that the antenna pin is properly connected to the transceiver board assembly. If connected properly, substitute a known good antenna. If the fault is still present, proceed to b.

Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.

Remove rear chassis assembly from the phone, check general condition of FPC (flex). If the flex is good, check that the flex connector is fully pressed down. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b.

Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c.

Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.

6809493A67-O March 06, 2006 65

Troubleshooting U6 GSM

Table 3. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM

4. Incoming call alert transducer audio distorted or volume is too low.

5. Telephone transmit audio is weak

(usually indicated by called parties complaining of difficulty in hearing voice).

PROBABLE CAUSE

Faulty transceiver board assembly.

a) Microphone connections to the transceiver board assembly defective.

b) Microphone defective.



Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly.

Gain access to the microphone as described in the procedures. Check connections. If connector is faulty proceed to c; if the connector is not at fault, proceed to b.

Gain access to microphone. Disconnect and substitute a known good microphone. Place a call and verify improvement in transmit signal as heard by called party. If good, reassemble with new microphone. If microphone is not at fault, reinstall original microphone and proceed to c.


6. Receive audio from earpiece speaker is weak or distorted.

a) Connections to or from transceiver board assembly defective.

Gain access to the transceiver board assembly as described in the procedures. Check flex and the flex connector from the flip assembly to the transceiver board assembly. If flex is at fault, replace flip assembly. If flex connector is at fault, proceed to d. If connection is not at fault, proceed to b.

7. Telephone will not recognize or accept

SIM.

b) Flip assembly defective.

c) Antenna assembly defective.

d) Transceiver board assembly defective.

a) SIM defective.


Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c.

Check that the antenna is installed correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d.


Check the SIM contacts for dirt. Clean if necessary and check if fault has been cleared.

If the contacts are clean, insert a known good

SIM into the telephone. Power up the phone and confirm that the SIM has been accepted. If the fault no longer exists, replace the defective

SIM. If the SIM is not at fault, proceed to b.


8. Phone does not sense when flip is opened or closed (usually indicated by inability to answer incoming calls by opening the flip, or inability to make outgoing calls).

a) Flip assembly defective.

Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to b.

66 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Troubleshooting

Table 3. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM

9. Vibrator feature not functioning.

PROBABLE CAUSE


a) Vibrator assembly defective b) Transceiver board assembly defective.



Temporarily replace the vibrator assembly with a known good assembly. If fault has been cleared, reassemble with the new vibrator assembly. If fault is not cleared, proceed to b.


10. Internal Charger not working.

Faulty charger circuit on transceiver board assembly.

Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If the batteries charge properly, then the internal charger is at fault.


Refer service to a Level 3 service center for replacement.

11. Real Time Clock resetting when standard battery is removed.

Lithium button cell in the display board may be depleted.

12. No or weak audio when using headset.

a) Headset plug not fully pushed into the jack socket.

Ensure the headset plug is fully seated in the jack socket. If fault not cleared, proceed to b.

b) Faulty jack socket on transceiver board assembly.


6809493A67-O March 06, 2006 67

Troubleshooting U6 GSM

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.

68 March 06, 2006 6809493A67-O

Level 1 and 2 Service Manual Part Numbers

Part Numbers

The following tables are provided as a reference for the parts associated with

U6 telephones.

6809493A67-O March 06, 2006 69

Part Numbers

Exploded View Diagram

U6 GSM

2

3

4

5

1

20

19

18

10

11

12

17

16

15

14

13

9

8

7

6

70

Figure 58. Exploded View Diagram (Flip Assembly)

March 06, 2006

050453o

6809493A67-O


1

2

4

3

5

7

6

8

9

Part Numbers

Figure 59. Exploded View Diagram

6809493A67-O March 06, 2006

051454o

71

Part Numbers U6 GSM

72

18

19

20

21

22

23

24

25

8

9

10

11

12

13

6

7

4

5

1

2

3

14

15

16

17

Exploded View Parts List

Table 4. Exploded View Parts list

Item # Part # Description

6188596Y01

0389064Y01

2771099C01

1571039B01

8489235Y01

6188594Y01

1589151Y02

0189261Y01

4189993Y01

4371310C01

0387790L13

1571328C01

1589119Y01

4189994Y01,

4189997Y01

5571561B01

1589971Y01

3289227Y01

Main Display Lens

Flip Thread Forming Screws

Flip Top Chassis

Flip Chassis

Camera/Speaker Flex

CLI Lens

Flip Housing Outer

Main Display Assembly

Extension Springs

Chassis Bushings

Slider Plug Screw

Slider

Slider Plug

Ground Clip R

Ground Clip L

Hinge

Hinge Barrel

Side Key Contact Plug

0189927Y01

7589347Y01

0389065Y01

4371226C01

4171020B01

0571256C01,

0571257C01

3871274C01

4371255C01

Hall Effect Magnet Assembly

Flex Plug

Chassis Screws

Barrel Collar

Barrel Ground Clip

Flip Stop Caps L,R

Press Pin

Hinge Collar

43

44

45

46

47

48

49

50

Item #

33

34

35

36

37

38

29

30

31

32

26

27

28

39

40

41

42

Part #

0371254C01

4371935B01

5988631Y01

3889768Y01

1589712Y01

6588942Y01

8488954Y01

8488750Y01

1588963Y01

8588967Y01

5088017N04

2888980Y01

0387791L04

3888981Y01

3889185Y01

2671482C01

5971280C01,

5971280C02

4371281C01,

4371281C02

3888981Y01

5989188Y01

1589225Y02

0387790L13

0188631P01

1588964Y01

0589068Y01

Description

Slider Plug Set Screw

Flip Slider Spacers

Flip Magnets

Keypad

Front Housing

EL Panel

Side Button Flex

PCB

Acoustic Chamber

Antenna

Polyphonic Speaker

RF Grommet

XCVR Thread Forming Screws

Smart, Camera Button

Volume Button

Magnet Shields

XCVR Magnets N, S

XCVR Magnet Holder L,R

Smart, Camera Button

Vibrator

XCVR Housing

Machine Screws

Battery Assembly

Battery Door

USB Grommet

E

There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.

Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

To order parts use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html

(Password is Required)

For information on ordering parts contact EMEA at +49 461 803 1638.

March 06, 2006 6809493A67-O


Accessories

Table 5. U6 Accessories

Audio & Connectivity

Description

Data Cable Mini USB/USB/Serial

Headset Mono One Touch w/ Send-End (EMU)

Kit Number

SKN6371

SYN0896

Region-specific Mobile Phone Tools

Bluetooth

Bluetooth Car Kit - HF850

Bluetooth Mono Headset, Nickel- H500

Bluetooth Car Kit - IHF1000 - EMEA

SJ0014

SYN1290

CFLN1232

Bluetooth Headset (Genie Refresh - Dark Blue) - HS815 SYN1201

Bluetooth Speaker (Quadrant Refresh) - HF820 SYN0736C

Bluetooth Headset - Glossy Black - HS820

Bluetooth Headset - Grey - HS820

SYN9951

SYN1106

Bluetooth Headset (Nexus) - HS805

Bluetooth Headset (Mage) - HS830

Bluetooth Headset - HS850 (Paladin Refresh - Black)

Bluetooth Helmet Headset - HS830 (Mage)

Bluetooth Speaker - HF800

Bluetooth Headset - Green - HS820

SYN0986

SYN0996

SYN1107

SYN0997

SYN9975

SYN0945

Bluetooth Headset (Genie Silver) - HS801

Bluetooth Headset (Paladin) - HS810

Bluetooth PC USB Adapter

Bluetooth Speaker Quadrant - HF800

Bluetooth Car Kit - IHF1000 - Americas/Asia

Bluetooth Car Kit - Asia/Americas

Bluetooth Car Kit - Euro

Consumer Personalization

CHYN4590

SYN9826

SYN0717

SYN0736

98676H

S9642

S9643

Carry Case URL

Carry Case U6 leather pouch in-box

Wrist strap with screen cleaner

Wrist strap U6 leather

Licensee syn1335

SYN1336

Screen Cleaner U6 leather

In-Vehicle Solutions

Vehicle Power Adapter EMU - VC700

Self Install Car Kit Universal - Mandarin - Smart Drive+

SYN1337

SYN1338

SYN0847

SYN0888

Self Install Car Kit Universal - Smart Car Kit - Smart Drive SYN0890

Smart Cable EMU - Motorola SYN1003

Power Solutions

Travel Charger EMU Mid-Rate Switcher - TWN

Travel Charger EMU Rapid Switcher - MEXICO

Travel Charger EMU Rapid TWN

Travel Charger EMU Rapid Plus US EMU

Travel Charger EMU Rapid Plus HK

Travel Charger EMU Rapid Plus PRC

SPN5216

SPN5200

SPN5270

SPN5256

SPN5258

SPN5259

6809493A67-O March 06, 2006

Accessories

73

Accessories

Table 5. U6 Accessories (Continued)

Description

Travel Charger EMU Rapid Plus Japan

Travel Charger EMU Rapid Plus TWN EMU

Charger Adapter - Aust/NZ Plug

Charger Adapter - Euro Plug

Charger Adapter - UK Plug

Travel Charger EMU Mid-Rate Switcher - Argentina

Travel Charger EMU Mid-Rate Switcher - Australia

Travel Charger EMU Mid-Rate Switcher - BRAZIL

Travel Charger EMU Mid-Rate Switcher - EURO

Travel Charger EMU Mid-Rate Switcher - INDIA

Travel Charger EMU Mid-Rate Switcher - MEXICO

Travel Charger EMU Mid-Rate Switcher - PRC

Travel Charger EMU Mid-Rate Switcher - UK/HK

Travel Charger EMU Mid-Rate Switcher - US ENG

Travel Charger EMU Rapid Switcher - Argentina

Travel Charger EMU Rapid Switcher - BRAZIL

Travel Charger EMU Rapid Switcher - HK

Travel Charger EMU Rapid Switcher - PRC

Travel Charger EMU Rapid Switcher - US

Kit Number

SPN5260

SPN5263

SYN8127

SYN7456

SYN7455

SPN5192

SPN5193

SPN5187

SPN5189

SPN5194

SPN5186

SPN5188

SPN5190

SPN5185

SPN5197

SPN5196

SPN5199

SPN5198

SPN5202

U6 GSM

74 March 06, 2006 6809493A67-O


1 and 2

Index

U6 GSM

6809493A67-O

Index

A

active line indicator 17 alert settings 16

B

battery function 18 gauge 18 removing 20 battery cover removing 20 battery indicator 17

C

call forward indicator 17 caller ID 13 camera assembly, removing and replacing 40

Canadian Interference-Causing Equipment regulations 5 changes product 5 conventions 7 copyrights computer software 6

D

data indicator 16 disassembly 20 display 15 display lens, removing and replacing 30

E

EDGE indicator 17

EL Mylar 41, 48 exploded view diagram 70 exploded view parts list 72

F

FCC rules 5 features caller ID 13

SIM Toolkit 12 text entry 13 voice recognition 12

Wireless Access Protocol (WAP) 12 features, product 11 flip assembly, removing and replacing 35 flip display assembly, removing and replacing 37

G

GPRS indicator 17

I

identification 63 international mobile station equipment identity 64 mechanical serial number 63 product 5

IM indicators 17

IMEI 64 in-call indicator 17 indicators service indicator (status light) 15

Introduction 5

J

Java indicator 17

K

keypad, removing and replacing 28

L

liquid crystal display (LCD) 15 location indicator 18

Low Battery message 17

M

menu icons 16 menu indicator 16 message indicator 17

MSN 63

N

names product 5 news 16

O

operation controls, indicators, and I/O 14 operation, general 14 overview, product 11

P

part numbers 69 parts

6809493A67-O March 06, 2006 Index-1

Index

exploded view diagram 70 parts list 72 product changes 5 identification 5 names 5

R

rear housing removing 23 regulatory agency compliance 5 removing battery 18, 20 battery cover 20 camera assembly 40 display lens 30 flip assembly 35 flip display assembly 37 keypad 28 rear housing 23

SIM 22 transceiver board assembly 26

Removing the EL Mylar 41 replacement parts contact information 8 replacing battery 20 camera assembly 40 flip assembly 35 flip display assembly 37 flip display lens 30 keypad 28 rear housing 23

SIM 22 transceiver board assembly 26

Replacing the EL Mylar 48 ring style indicator 17 roam indicator 17

S

serial number mechanical 63 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7

Index-2 March 06, 2006

U6 GSM

service procedure ordering replacement parts 8 shut down upon battery removal 18

Side Button Flex Grommet to Flip Assembly 55

Side Key Flex 53 signal strength indicator 17

SIM Application Toolkit 12

SIM card 63 personality transfer 63 replacing 22

SIM, removing and replacing 22 soft keys 16 specifications 9 support customer 7 product 7

T

Testing the Flip Assembly 31 text entry 13 tools and test equipment 19 transceiver board assembly, removing and replacing 26

Transceiver Housing to Flip/PCB Assembly 58

Transceiver to the Flip Assembly 56 troubleshooting 65

V

voice recognition 12 voicemail message indicator 17

W

warranty service 7 wireless access protocol (WAP) 12

6809493A67-O

MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.

All other product or service names are the property of their respective owners.

® Reg. U.S. Pat. & Tm. Off.

©

2006 Motorola, Inc.

All rights reserved.

Personal Communications Sector,

Sawgrass International Concourse

789 International Parkway, Mailstop S2C

Sunrise, FL 33325-6222

6809493A67-O

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