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MERLIN LEGEND
®
Communications System
Release 5.0
Installation
555-650-140
Comcode 108005729
Issue 1
June 1997
Copyright
©
1997, Lucent Technologies
All Rights Reserved
Printed in USA
555-650-140
Issue 1
June 1997
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
See Appendix A, “Customer Support Information,” for important information. It follows Maintenance and
Troubleshooting in this binder.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information.”
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. For further FCC information, see Appendix A, “Customer Support Information.”
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Trademarks
5ESS, ACCUNET, ACCULINK, CONVERSANT, DEFINITY, Magic On Hold, Megacom, MERLIN, MERLIN II,
MERLIN LEGEND, MERLIN MAIL, MultiQuest, Music on Hold, PassageWay, and Systimax are registered trademarks and 4ESS, Lucent Technologies Attendant, AUDIX Voice Power, FAX Attendant System, HackerTracker,
MERLIN Identifier, MLX-5, MLX-5D, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, and MLX-28D, are trademarks of Lucent Technologies in the US and other countries.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc.
Supra, StarSet, and Mirage are registered trademarks of Plantronics, Inc.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
PagePac is a registered trademark of DRACON, a division of Harris Corporation.
Okidata is a registered trademark of Okidata Corporation.
NORTEL is a registered trademark and DMS a trademark of Northern Telecom.
MCI, Prism, and Vnet are registered trademarks of MCI Communications Corporation.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Contents
Coverage Timers Programmed for
Night Service with Coverage Control
Night Service Group Line Assignment
Maintenance Testing for BRI Facilities
That Are Part of Multiline Hunt Groups (MLHGs)
Additional Network Switch Interface and Services
Options for ISDN Primary Rate Interface (PRI)
Improvements to Station Message Detail
Recording (SMDR) and Support for
MERLIN LEGEND Reporter Application
Computer Telephony Integration (CTI)
Prior Releases Features and Enhancements
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June 1997
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
How to Comment on This Document
Installing Telephones (Required) and Adjuncts (Optional)
Connecting the Network Interface
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Installing the Power Supply Module in the Carrier
Installing the Auxiliary Power Unit
Installing the Processor in the Carrier
400EM (Tie Trunk) Module DIP Switches
Connecting the Control Unit to an AC Outlet
Installing Multi-Function Modules
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Group Calling Delay Announcement Devices
Credit Card Verification Terminals
Music On Hold® and Magic on Hold
Unsupported Telephones, Adjuncts, and Adapter
Single-Line Telephones in Release 3.0 and Later 3-42
Installing Direct Station Selectors
Installing Cordless or Cordless/Wireless Telephones 3-57
MDC 9000 Cordless Telephone 3-57
MDW 9000 Cordless/Wireless Telephones
Connecting Telephones to the Control Unit
Wiring a Telephone for Two Voice Pairs
Removing Damaged Connecting Blocks
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
4 Connecting the Control Unit to the Network Interface 4-1
Installing the Channel Service Unit
5 Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
Connecting a PC Within 50 Feet
Connecting a CAT to the Control Unit
Connecting a Printer to the Control Unit
Connecting a CAT and Printer on the Same AC Outlet
Connecting a CAT and Printer on a Different
Connecting a Printer Within 50 Feet (15.2 m)
Setting Printer Options and DIP Switches
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Terminal Adapter Data Stations
Analog Voice and Modem Data Stations
MLX Voice and Modem Data Stations
MLX Voice and Terminal Adapter Data Stations
Terminal Adapter Data-Only Stations
Video Conferencing Data Stations
Terminal Adapter and CSU Settings
7 Initializing and Testing the System
Restoring from the Translation Memory Card
Testing MLX Display Telephones
Testing MLX Telephones with MFMs
Testing Telephones for Dial Tone
Testing Telephones for Outside Dial Tone
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Testing Ground-Start and Loop-Start Trunks
Testing Selected System Features
Testing the Power Failure Transfer Jacks
Installing the Control Unit’s Housing
Voice Messaging Systems and Touch-Tone Receivers 8-2
Hardware and Software Requirements
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Hardware and Software Requirements
CONVERSANT Intro Documentation
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
System Programming and Maintenance (SPM)
Removing the Control Unit Housing
Modifying the Processor for Key Mode
Replacing the Control Unit Housing
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MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Contents
Form 2c, System Numbering: Line/Trunk Jacks
Form 2d, System Numbering: Special Renumbers
B Unit Load Calculation Worksheet
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Installation 555-650-140
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
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June 1997
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The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including:
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Read and understand all instructions.
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Follow all warnings and instructions marked on or packed with the product.
Never install telephone wiring during a lightning storm.
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Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
IMPORTANT SAFETY INSTRUCTIONS
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Use only Lucent Technologies-manufactured MERLIN LEGEND
®
Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
Use only Lucent Technologies-recommended/approved MERLIN
LEGEND Communications System accessories.
If equipment connected to the analog extension modules (008, 408, 408
GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX) is to be used for in-range out-of-building (IROB) applications, IROB protectors are required.
Do not install this product near water, for example, in a wet basement location.
Do not overload wall outlets, as this can result in the risk of fire or electrical shock.
The MERLIN LEGEND Communications System is equipped with a
3-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet. Do not defeat the safety purpose of the grounding plug.
The MERLIN LEGEND Communications System requires a supplementary ground.
Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.
Slots and openings in the module housings are provided for ventilation.
To protect this equipment from overheating, do not block these openings.
Never push objects of any kind into this product through module openings or expansion slots, as they may touch dangerous voltage points or short out parts, which could result in a risk of fire or electrical shock. Never spill liquid of any kind on this product.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
IMPORTANT SAFETY INSTRUCTIONS
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Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use cleaners or aerosol cleaners.
Auxiliary equipment includes answering machines, alerts, modems, and fax machines. To connect one of these devices, you must first have a
Multi-Function Module (MFM).
Do not operate telephones if chemical gas leakage is suspected in the area. Use telephones located in some other safe area to report the trouble.
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For your personal safety, DO NOT install an MFM yourself.
ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM.
To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages.
SAVE THESE INSTRUCTIONS
Installation 555-650-140
New Features and Enhancements
Release 4.1 Enhancements
New Features and Enhancements
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Release 4.1 Enhancements
0
Release 4.1 includes all Release 4.0 functionality plus the enhancements listed below. There are no hardware changes in Release 4.1.
Coverage Timers Programmed for
Individual Extensions
0
Beginning with Release 4.1, coverage timers which control the duration of the delay before calls are sent to each level of coverage are changed as follows:
■ The Group Coverage Ring Delay (1–9 rings) is programmed on individual extensions and replaces the
Coverage Delay Interval programmed systemwide in previous releases.
■ The Primary Cover Ring Delay (1–6 rings) and Secondary
Cover Ring Delay (1–6 rings) programmed on individual extensions replace the Delay Ring Interval programmed systemwide in previous releases.
These enhancements allow the system manager to customize Coverage call delivery to match individual station call-handling requirements.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.1 Enhancements
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Night Service with Coverage Control
0
Beginning with Release 4.1, a system manager can enable the Night Service
Coverage Control option to automatically control the status of telephones programmed with Coverage VMS (Voice Mail System) Off buttons, according to
Night Service status.
When Coverage Control is enabled and the MERLIN LEGEND Communications
System is put into Night Service, all programmed Coverage VMS Off buttons are automatically turned off (LED is unlit) and all eligible outside calls are sent to the assigned voice messaging system calling group with normal ringing delay.
When Night Service is deactivated during the day, all programmed Coverage
VMS Off buttons are automatically turned on (LED is lit) and voice mail coverage is disabled for outside calls.
Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off.
Night Service Group Line Assignment
0
Beginning with Release 4.1, a system manager can assign lines to Night
Service groups to control handling of after-hours calls received on individual lines. This capability replaces the automatic Night Service group assignment of only lines that ring on the Night Service operator console. An outside line must be assigned to a Night Service group to receive Night Service treatment.
With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles (for example, personal lines), and lines appearing at operator positions can be excluded from Night Service.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.1 Enhancements
Forward on Busy
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Beginning with Release 4.1, the Forward, Follow Me and Remote Call Forward features are enhanced to remove the requirement that a call must be ringing at an extension before it can be forwarded. With the Forward on Busy enhancement, a call to an extension with no available SA (System Access) or
ICOM (Intercom) buttons is forwarded immediately to the programmed destination, preventing the caller from hearing a busy signal from the intended call recipient’s extension.
Maintenance Testing for BRI Facilities
That Are Part of Multiline Hunt Groups
(MLHGs)
0
Beginning with Release 4.1, the NI-1 BRI (National Integrated Services Digital
Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs).
The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module. Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and report analyzed results.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.2 Enhancements
Release 4.2 Enhancements
0
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Release 4.2 includes all Release 4.1 functionality plus the enhancements listed below. There are no hardware changes for Release 4.2.
Additional Network Switch Interface and Services
Options for ISDN Primary Rate Interface (PRI)
0
Release 4.2 of the system supports connectivity to MCI ® or local exchange carrier (LEC) PRI services and to the following central office switch types (in addition to the 4ESS ™ and 5ESS ® switch types that are currently available for
AT&T Switched Network services):
■ Nortel ® DMS ™ -100 BCS 36 for local exchange carrier services
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Nortel DMS-250 generic MC107 serving the MCI network
Digital Switch Corporation DEX600E generic 500-39.30 serving the MCI network
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.2 Enhancements
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Beginning with Release 4.2, the following MCI PRI and PRI local exchange carrier (LEC) services (along with the AT&T Switched Network Services), can be provided to users of the MERLIN LEGEND Communications System:
■ MCI Toll Services for DMS-250 or DEX600E switch type:
— MCI Prism ® service for domestic outgoing long-distance and international voice calls; for domestic outgoing 56-kbps restricted, 64-kbps unrestricted, and 64-kbps restricted circuit-switched data calls
— MCI VNet ® service for incoming and outgoing, domestic and voice calls; for 56-kbps restricted, 64-kbps restricted, and
64-kbps unrestricted circuit-switched data calls
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— MCI 800 for domestic toll-free incoming voice calls
— MCI 900 service numbers
LEC services for DMS-100 switch types:
— DMS Virtual Private Network service for calls between the
MERLIN LEGEND Communications system and another communications system (such as another MERLIN LEGEND
Communications System)
— DMS INWATS (Inward Wide Area Telephone Service) for domestic toll-free incoming voice calls
— DMS OUTWATS (Outward Wide Area Telephone Service) for domestic outgoing long-distance voice calls
— DMS FX (foreign exchange) to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange.
— DMS Tie Trunk to provide private exchange call rating for calls placed on a dedicated central office facility between the
MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND
Communications System)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.2 Enhancements
Improvements to Station Message Detail
Recording (SMDR) and Support for
MERLIN LEGEND Reporter Application
0
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The SMDR feature is enhanced to provide more details about calling group agent activities and help system managers assess the effectiveness of call centers, in terms of both agent performance and the adequacy of facilities to handle inbound calls. These improvements apply to calling groups that are programmed as Auto Login or Auto Logout type. The SMDR and MERLIN
LEGEND Reporter features listed are administrable:
■ TALK Field. for Auto Login and Auto Logout calling groups, the
TALK field records the amount of time a calling group agent spends on a call.
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DUR. (DURATION) Field. For Auto Login and Auto Logout calling groups, call timing begins when a call arrives at MERLIN
LEGEND Communications System and not after a preset number of seconds. Call timing ends when the call is disconnected; either the caller or the agent hangs up. This allows the system manager to determine how long a caller waited for an agent’s attention.
Coding of Calls on Reports. An asterisk (*) appears in the call record when: a.
A call is not answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent.
b.
The call is answered by someone not a member of an
Auto Login or Auto Logout calling group.
An exclamation point (!) signal that an Auto Login or Auto Logout agent handled a call that was answered by someone who was not a member of that Auto Login or Auto Logout with Overflow group. An ampersand (&) in the call record indicates that the group’s overflow receiver answered the call.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.2 Enhancements
MERLIN LEGEND Reporter
0
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MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN
LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak call load. MERLIN LEGEND Reporter is an administrable option. The default is Off, in which case the Release 4.0 SMDR reports are available. If this options is set to On, the following reports are provided:
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Organization Detail Report
Organization Summary and Trends Report
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Selection Detail Report
Account Code Report
Traffic Report
Extension Summary Report
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Data Report
Talk and Queue Time Distribution Report
Time of Day Report
ICLID Call Distribution Report
Facility Grade of Service Report
Maintenance Enhancements
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Change to Permanent Error Alarm
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Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen. For details, refer to the Maintenance section of the technician guide, Installation, Programming, and Maintenance .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
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Enhanced Extension Information Report
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Beginning with Release 4.2, the Extension Information Report includes the
Extension Status (ESS) and supervisory mode of each extension.
Release 5.0 Enhancements
0
Release 5.0 includes all Release 4.2 functionality plus the enhancements listed below.
Computer Telephony Integration (CTI)
0
Beginning with Release 5.0, a PassageWay ® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running
Novell ® NetWare ® software allows Lucent Technologies-certified telephony applications to control MLX and analog multiline telephone (BIS only). The physical connection for the CTI link is an MLX port on a 008-MLX or 408-MLX module on the MERLIN LEGEND Communications System control unit and an
ISDN link interface card plugged into the customer’s server. The feature is available for Hybrid/PBX mode systems only.
NOTE:
The NetWare Server software version must be 3.12, 4.1, or 4.11.
The 008-MLX and 408-MLX modules must have firmware vintage other than 29. If the module has firmware 29, programming a CTI link on the module is prevented. An earlier or later vintage firmware is supported.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
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Basic Call Control
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A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes:
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Answering calls arriving on an SA button
Making calls from an SA button
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Hanging up calls
Hold and retrieving a call on hold at the user’s extension
Conference calls from a DLC or QCC operator
NOTE:
Transfer and 3-way conference, when handled through a
CTI link application, provide the original caller’s calling number information or other information to transfer receiver or new conference participant, if the user has screen-pop capability
Screen Pop
0
Screen pop occurs when the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to automatically show a screen at the user’s computer that is associated with the calling party. For example, Caller ID services can be used to support screen pop on a system that includes a CTI link; using the calling party number as a database key code, information about a caller automatically appears on the user’s computer screen when the call arrives at the extension. Depending on the application, screen pop may be available for calls that arrive on line buttons other than SA buttons and/or calls that are answered manually at the telephone rather than by the application.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
Issue 1
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Screen pop can occur on incoming calls from the following sources:
■ Calling group distribution
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ISDN PRI Routing by Dial Plan
An extension on the MERLIN LEGEND Communications System
Remote access
NOTE:
In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.
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A transfer of a call that was answered by a voice response unit
A transfer, redirection, or conference of a call that was answered at a DLC or at a QCC
NOTES:
1.
DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A
DLC assigned to use a CTI link application is a monitored
DLC. When a DLC is used as a regular operator console and not assigned as a CTI link extension, it is non-monitored .
2.
Calls to a QCC or non-monitored DLC do not initiate screen pop at the operator position, but when an operator directs a call to an extension using a CTI application, caller information does initiate screen pop.
3.
Calls transferred from Cover buttons on non-monitored DLCs do not initiate screen pop at the destination extension.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
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HotLine Feature
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The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations and is available in all three modes of system operation. It allows a system manager to program a single-line telephone extension connected to an 008_OPT, 012, or 016 moduel as a
HotLine. When a user lifts the handset at the HotLine extension, the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed dial number (code #01) for the extension. The system does not permit calls to be transferred, put on hold, or conferenced. (a user can press the telephone’s Hold button, if it has one, to put a call on local hold, but the call cannot be redirected in any way. Switchhook flashes are ignored.)
Personal Speed Dial codes can be programmed from the extension prior to
HotLine assignment (a system programming function). Alternatively, a Personal
Speed Dial code can be programmed from the single-line telephone after
HotLine operation is assigned. However, because of security considerations, this is a one-time opportunity. Once the Personal Speed Dial number is programmed, any changes to it or any other extension programming must be performed using centralized telephone programming.
Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring.
!
SECURITY l ALERT:
If a Hotline extension accersses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect. Otherwise, a user at the extension may be able to stay on the line after a call is completed and then make a toll call.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
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Group Calling Enhancements
0
Release 5.0 and later systems include Group Calling features that enhance call center operations.
Most Idle Hunt Type
0
In addition to the Circular (factory setting) and Linear hunt types supported in earlier releases, a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call. For some applications, this hunt type is more efficient than the circular type because it takes into account the varying duration of calls. The system distributes calls based on when an agent last completed a call, not on when he or she last received one. This hunting method ignores non-calling group calls. For example, if an agent transfers a call that arrived on a line not assigned to the calling group, the calling group member’s most-idle status is unaffected.
Delay Announcement Devices
0
The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4.2 and earlier systems. Furthermore, an additional secondary delay announcement device can be specified, for a total of ten primary device extensions and one secondary device extension per group.
A primary delay announcement device operates in the same fashion as a single delay announcement device, playing once, as soon as it is available, for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement. If a secondary announcement device is used, it can use the factory setting, which plays the announcment once, or it can be set to repeat the announcment after a certain amount of time. The system manager programs the time (0–900 seconds) between announcements. This setting controls both the interval between primary and secondary announcements and the interval between repetitions of the secondary announcement if it is set to repeat.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
Issue 1
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The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member.
Two or more groups may share an announcement device.
A primary delay announcement device can be administered as a secondary delay announcement device.
Enhanced Calls-in-Queue Alarm
Thresholds
0
Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the queue according to the behavior of programmed
Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue
Alarm Threshold setting is available to activate the LEDs at programmed
Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 1 to the lowest value,
Threshold 2 to a middle value, and Threshold 3 to the highest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways:
■ If the number of Waiting calls is less than the value programmed for Threshold 1 or drops below that level, the LED is unlit.
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If the number of waiting calls is greater than or equal to the
Threshold 1 value but less than the Threshold 2 value, the LED flashes.
If the number of waiting calls is greater than or equal to the
Threshold 2 value but less than the value for Threshold 3, the
LED winks.
If the number of waiting calls is greater than or equal to the highest value, Threshold 3, the LED lights steadily.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
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NOTE:
A DSS (Direct Station Selector) button that is used as a
Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily. If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed.
If all three thresholds are set to the same value, the result is one threshold only
(steady) with LED state either off or on. If two values are the same, then the result is two alarm levels (flash, steady). The factory setting is one call for all three thresholds with LED states of off, flash, and steady.
An external alert only signals when the number of calls in the queue exceeds the programmed Threshold 3 value.
MLX-5 and MLX-5D Telephones
0
The MLX-5 nondisplay and the MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons. In systems prior to
Release 5.0, the MLX-5 and MLX-5D telephones are treated as MLX-10 and
MLX-10D telephones respectively. As of Release 5.0, the system recognizes the MLx-5 and MLX-5D telephones as 5-button telephones.
If these telephones are connected to communications system releases prior to
5.0, they are recognized by the communications system as 10 button telephones.
Installation 555-650-140
Prior Releases Features and Enhancements
Release 3.1 Enhancements
Prior Releases Features and Enhancements
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Release 3.1 Enhancements
Release 3.1 includes all Release 3.0 functionality plus the enhancements listed below.
■
Call Restriction checking for star codes
Beginning with Release 3.1, the system manager can now add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud. Star codes, typically dialed before an outgoing call, enable telephone users to obtain special services provided by the central office (CO). For example, in many areas, a telephone user can dial *67 before a telephone number to disable central office-supplied caller identification at the receiving party’s telephone. (You must contract with your telephone service provider to have these codes activated.)
When users dial star codes, the MERLIN LEGEND system’s Calling
Restrictions determine whether the codes are allowed. If allowed, the system’s Calling Restrictions are reset, and the remaining digits that the users dial are checked against the Calling Restrictions.
MERLIN LEGEND Communications System Release 5.0
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■
Trunk-to-Trunk Transfer on a per-station basis
■
This enhancement to the trunk-to-trunk feature enables the system manager to allow or disallow trunk-to-trunk transfer on a per-station basis. Beginning with Release 3.1, the default setting for all stations is restricted.
Programmable Second Dial Tone Timer
■
Beginning with Release 3.1, the system manager can now assign a second dial tone timer to lines and trunks to help prevent toll fraud (for example, when star codes are used). After receiving certain digits dialed by a user, the CO may provide a second dialtone, prompting the user to enter more digits. If this second dial tone is delayed, and the user dials digits before the CO provides the second dial tone, there is a risk of toll fraud or misrouting of the call. The second dial tone timer enables the system manager to make sure that the CO is ready to receive more digits from the caller.
A Disallowed List containing numbers frequently associated with toll fraud
■
Beginning with Release 3.1, Disallowed List #7 now contains default entries, which are numbers frequently associated with toll fraud. By default, Disallowed List #7 is automatically assigned to both generic and integrated VMI ports used by voice messaging systems. The system manager must manually assign this list to other ports.
Pool Dial-Out Code restriction for all extensions by default
Beginning with Release 3.1, the default setting for the Pool Dial-Out
Code restriction is changed to restricted. No extension or remote-access user with a barrier code has access to pools until the restriction is removed by the system manager.
MERLIN LEGEND Communications System Release 5.0
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Release 3.1 Enhancements
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■
Outward restrictions for VMI ports by default
Beginning with Release 3.1, ports assigned for use by voice messaging systems (generic or integrated VMI ports) are now assigned outward restrictions by default. If a voice messaging system should be allowed to call out (for example, to send calls to a user’s home office), the system manager must remove these restrictions.
Before removing restrictions, it is strongly recommended that you read
“Appendix A: Customer Support Information.”
■
New default Facility Restriction Level (FRL) for VMI ports
■
Beginning with Release 3.1, the default FRL for VMI ports has changed to 0, restricting all outcalling.
New default for the Default Local Route Table
■
Beginning with Release 3.1, the default FRL has changed to 2 for the
Default Local Route Table. Now, system managers can easily change an extension default of 3 to 2 or lower in order to restrict calling. No adjustment to the route FRL is required.
New maintenance procedure for testing outgoing trunk problems
A password is now required for technicians to perform trunk tests.
The enhancements in Release 3.1 help increase the security of the
MERLIN LEGEND System. To fully utilize these security enhancements, be sure to read and understand the information in these upgrade notes.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Prior Releases Features and Enhancements
Release 4.0 Enhancements
Release 4.0 Enhancements
Issue 1
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Release 4.0 includes all Release 3.1 functionality plus the enhancements listed below:
■
Support for up to 200 stations
■
Release 4.0 has an expanded dial plan that supports up to 200 tip/ring devices.
New 016 tip/ring module
■
This new module supports the 200 station dial plan by providing 16 ports for tip/ring devices. Applications that use a tip/ring interface can connect to this board. All 16 ports can ring simultaneously. Four touch-tone receivers (TTRs) are included on the module as well. The module’s ringing frequency (default 20 Hz) can be changed through programming to 25 Hz for those locations that require it.
Support for National ISDN BRI Service
■
This service provides a low-cost alternative to loop-start and ground-start trunks for voice and digital data connectivity to the Central Office. Each of the two B (bearer)- channels on a BRI line can carry one voice and one data call at any given time. The data speeds on a B-channel are up to 14.4 kbps for analog data and up to 64 kbps for digital data, which is necessary for video conferencing and other video applications. Release
4.0 supports the IOC Package “S” (basic call handing) service configuration and Multi-Line Hunt service configuration on designated
CO switches.
New 800 NI-BRI module
This new module connects NI-BRI trunks to the MERLIN LEGEND system for high-speed data and video transmission.
MERLIN LEGEND Communications System Release 5.0
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Release 4.0 Enhancements
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■
Support for 2B Data applications
■
Release 4.0 has certified group and desktop video applications that use two B-channels to make video/data calls from endpoints (stations) that are enabled to use 2B Data. The endpoints that support these applications connect to an MLX-port on the MERLIN LEGEND system.
2B Data applications can make use of the NI-1 BRI, PRI, or T1 Switched
56 network interfaces to make outside connections using one or two data channels at a time.
Support for T1 digital data transmission
■
Release 4.0 expands its T1 functionality by providing access to digital data over the public-switched 56 kbps network in addition to data
Tie-Trunk services. Users who have T1 facilities for voice services can now use them for video calls at data rates of 56 kbps per channel (112 kbps for video calls using two channels). The Release 4.0 offering also includes point-to-point connectivity over T1 Tie-trunks, allowing customers to connect two MERLIN LEGEND Communications Systems or a MERLIN LEGEND Communications System with a DEFINITY
®
Communications System or DEFINITY Communications Server. The two communications systems can be co-located or off-premises.
Delayed Call Forwarding
Each user can program a Forwarding Delay setting for the Forward,
Remote Call Forwarding, or Follow Me features. The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver. During the delay period, the user can screen calls by checking the displayed calling number (if it is available).
The delay can be set at 0 to 9 rings. The factory setting for Forwarding
Delay is 0 rings (no delay).
MERLIN LEGEND Communications System Release 5.0
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Release 4.0 Enhancements
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■
Voice Announce on the QCC
■
The Queued Call Console (QCC) operator can enable the fifth Call
Button to announce a call on another user’s speakerphone if the destination telephone has a Voice Announce-capable SA button available. A QCC cannot receive Voice Announce calls; they are received as ringing calls. The factory-set status for the fifth Call Button is to have Voice Announce disabled.
Time-based option for overflow on Calling Group
■
Release 4.0 has added a time limit for calls in queue in addition to the previous number limit. If the Overflow Threshold Time is set to a valid number between 1–900 seconds, calls that remain in the Calling Group
Queue for the set time are sent to the Overflow Receiver. If the Overflow
Threshold Time is set to 0, Overflow by time is turned off. The factory-set time limit is 0 seconds (Overflow by time off).
Downloadable Firmware for the 016 T/R board and the NI-BRI board
■
The Personal Computer Memory Card International Association
(PCMCIA) technology introduced in Release 3.0 continues to support these two new boards in Release 4.0 for installation and upgrade. A
Release 3.0 or later processor is required for PCMCIA technology.
Single-Line Telephone Enhancements
— Disable Transfer. Through centralized telephone programming, the system manager can disable the ability to transfer calls by removing all but one SA or ICOM button from the telephone.
— No Transfer Return. When a handset bounces in its cradle, the
MERLIN LEGEND system interprets that as a switchhook flash and attempts to transfer a call. When the transfer attempt period expires, the user’s telephone rings. Release 4.0 eliminates this unintended ringing by disconnecting the call in situations where a switchhook flash is followed by an on-hook state when a dial tone is present.
MERLIN LEGEND Communications System Release 5.0
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Prior Releases Features and Enhancements
Release 4.0 Enhancements
Issue 1
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■
— Forward Disconnect. All ports on 012 and 016 modules now send forward disconnect to all devices connected to them when forward disconnect is received from the CO. This enhancement prevents the trunk/line from being kept active when one end disconnects from the call. If an answering machine is connected to the port, it will not record silence, or busy tones, or other useless messages. This is a non-administrable operation.
7-digit password for SPM
Release 4.0 has increased system security by requiring a 7-digit password when using SPM to perform remove administration or when performing the Trunk Test procedure. This password is to be used in addition to the Remote Access barrier codes.
Installation 555-650-140
About This Book
Intended Audience
About This Book
Issue 1
June 1997
Issue 1
June 1997
Page xxxvii
The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features.
Voice features include traditional telephone features, such as Transfer and
Hold, and advanced features, such as Group Coverage and Park. Data features allow both voice and data to be transmitted over the same system wiring.
Intended Audience
This book provides detailed information about system and telephone trouble reports and troubleshooting operations. It is intended for use by qualified field technicians who are responsible for system maintenance and troubleshooting, and as a reference by anyone needing such information, including support personnel, sales representatives, and account executives.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
How to Use This Book
How to Use This Book
Issue 1
June 1997
Page xxxviii
This book provides step-by-step procedures for isolating troubles both inside and outside the communications system. Refer to the chapter associated with the reported problem to start the troubleshooting procedure.
Refer to the following documentation for additional information:
■
Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment. (Not updated since
Release 3.0.)
■
■
■
■
Feature Reference provides details on the features of the communications system.
System Planning provides procedures and forms for planning a system for installation.
System Programming gives procedural instructions for programming system features.
Users’ guides and Operators’ Guides give procedural instructions for programming and using telephone features.
“Related Documents,” later in this section, provides a complete list of system documentation together with ordering information.
In the USA only, Lucent Technologies provides a toll-free customer Helpline (1
800 628-2888) 24 hours a day. Call the Helpline, or your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
Terms and Conventions Used
In this document, the terms in the following list are used in preference to other, equally acceptable terms for describing communications systems.
MERLIN LEGEND Communications System Release 5.0
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About This Book
Terms and Conventions Used
Issue 1
June 1997
Page xxxix
Lines, Trunks and Facilities
Facility is a general term that designates a communications path between a telephone system and the telephone company central office. Technically a trunk connects a switch to a switch, for example the MERLIN LEGEND
Communications System to the central office. Technically, a line is a loop-start facility or a communications path that does not connect two switches (for example, an intercom line or a Centrex line). However, in actual usage, the terms line and trunk are often applied interchangeably. In this book, we use line/trunk and lines/trunks to refer to facilities in general. Specifically, we refer to digital facilities . We also use terms such as personal line, ground-start trunk,
Direct Inward Dialing (DID) trunk, and so on. When you talk to your local telephone company central office, ask them which terms they use for the specific facilities they connect to your system.
Some older terms have been replaced with newer terms. The following list shows the old term on the left and the new term on the right: trunk module trunk jack station station jack analog data station digital data station
7500B data station line/trunk module line/trunk jack extension extension jack modem data station terminal adapter terminal adapter analog voice and analog data station analog voice and modem data digital voice and analog data station MLX voice and modem data analog data only station modem data only station digital data only station
7500B data only station digital voice and digital data station terminal adapter only station terminal adapter only station
MLX voice and 7500B data station
MLX voice and terminal adapter station
MLX voice and terminal adapter station
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
Terms and Conventions Used
Issue 1
June 1997
Page xl
Typographical Conventions
Certain type fonts and styles act as visual cues to help you rapidly understand the information presented:
Example
It is very important that you follow these steps. You must attach the wristband before touching the connection.
The part of the headset that fits over one or both ears is called a headpiece.
If you press the Feature button on an
MLX display telephone, the display lists telephone features you can select. A programmed Auto Dial button gives you instant access to an inside or outside number.
Choose Ext Prog from the display screen.
To activate Call Waiting, dial *11 .
Purpose
Italics indicate emphasis.
Italics also set off special terms.
The names of fixed-feature, factory-imprinted buttons appear in bold.
The names of programmed buttons are printed as regular text.
Plain constant-width type indicates text that appears on the telephone display or personal computer (PC) screen.
Constant-width type in italics indicates characters you dial at the telephone or type at the PC.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
Product Safety Labels
Product Safety Labels
Issue 1
June 1997
Page xli
Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING.
!
Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.
!
CAUTION:
Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
Security
Security
Issue 1
June 1997
Page xlii
Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people.
Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer Support
Information” following Maintenance and Troubleshooting .
Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert .
!
Security Alert:
Security Alert indicates the presence of atoll fraud security hazard. Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf). Be sure to read “Your Responsibility for Your
System’s Security” on the inside front cover of this book and “Security of Your System: Preventing Toll Fraud” in Appendix A, “Customer
Support Information.”
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
Related Documents
Issue 1
June 1997
Page xliii
Related Documents
In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the Lucent Technologies GBCS Publications Fulfillment Center by calling 1 800 457-1235.
Document No.
555-650-110
555-650-111
555-650-112
555-650-113
555-650-116
555-650-118
555-650-122
555-630-150
555-630-153
555-650-124
555-630-151
555-630-155
555-650-120
555-650-126
555-650-138
Title
System Documents
Feature Reference
System Programming
System Planning
System Planning Forms
Pocket Reference
System Manager’s Guide
Telephone User Support
MLX-5D
™
MLX-20L
, MLX-10D
™
™
, MLX-10DP
™
, MLX-28D
Display Telephones User’s Guide
™
, and
MLX- 5D, MLX-10D and MLX-10DP Display Telephone
Tray Cards (5 cards)
MLX-28D and MLX-20L Telephone Tray Cards (5 cards)
MLX-10
™
Nondisplay Telephone User’s Guide
MLX-5
™
and MLX-10 Nondisplay Telephone Tray Cards
(6 cards)
MLX-16DP Display Telephone Tray Cards (5 cards)
Analog Multiline Telephones User’s Guide
Single-Line Telephones User’s Guide
MDC 9000 and MDW 9000 Telephones User's Guide
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
About This Book
How to Comment on This Document
Issue 1
June 1997
Page xliv
Document No.
555-640-134
555-640-132
555-650-136
555-650-130
555-650-105
555-650-136
555-650-140
555-025-600
Title
System Operator Support
MLX Direct-LIne Consoles Operator’s Guide
Analog Direct-Line Consoles Operator’s Guide
MLX Queued Call Console Operator’s Guide
Miscellaneous User Support
Calling Group Supervisor’s Guide
Data and Video Reference
MLX Queued Call Console Operator’s Guide
Documentation for Qualified Technicians
Installation, Programming & Maintenance (IP&M) Binder
[consists of Installation, System Programming &
Maintenance (SPM), Maintenance & Troubleshooting]
Toll Fraud Security
BCS Products Security Handbook
How to Comment on This Document
We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to:
Documentation Manager
Lucent Technologies
211 Mount Airy Road
Room 2W226
Basking Ridge, NJ 07920
Installation 555-650-140
Introduction
Installation Sequence
1
Introduction
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June 1997
Issue 1
June 1997
Page 1-1
1
Installation of the MERLIN LEGEND Communications System involves the following:
■
■
Installing the control unit
Installing the telephones
■
■
Connecting system wiring
Installing optional equipment
This chapter provides an overview of the installation process, which varies from customer to customer.
Installation Sequence
The following is a list of the components that the system can include and shows the order in which you should install them. When installing your customer’s system, try to adhere to this order as much as possible:
1. Install the control unit (required).
2. Connect power accessories to the control unit (optional).
3. Install the telephones (required) and adjuncts (optional).
4. Connect the telephones to the control unit (required).
MERLIN LEGEND Communications System Release 5.0
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Introduction
System Forms
Issue 1
June 1997
Page 1-2
5. Connect the control unit to the network interface (required).
6. Connect the channel service unit (CSU) to the 100D module on the control unit (required only with the 100D module).
7. Connect the printer and PC to the control unit (optional).
8. Connect data equipment to the control unit (optional).
9. Initialize and test the system (required).
10. Install the control unit housing (required).
11. Install applications (optional).
A list of required tools and equipment is given before each installation procedure.
System Forms
Some of the installation procedures in this guide refer to system forms. These forms indicate information that is specific to your customer’s system. The forms you need should be included with the system programming disk or memory card, which contains all of the programming specifically for your customer’s system.
If you are upgrading an existing system and do not have the required forms for your customer’s system, you can load System Programming and Maintenance
(SPM) and print out the required forms.
If you find that you do not have a completed set of system forms for your customer’s system, contact your technical support organization or the Customer
Service Center (CSC). See the inside front cover for telephone numbers.
The system forms that you need are specific for each system, and include some or all of those described in the following sections.
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Introduction
System Forms
Installing the Control Unit
Issue 1
June 1997
Page 1-3
■
■
the reverse side of this form.
Form 3c, Incoming Trunks: Tie. If you install a 400EM module in the control unit, use this form to determine the appropriate switch settings prior to installation.
Installing Telephones (Required) and Adjuncts (Optional)
The following forms indicate the telephones and adjuncts that you must install:
■
Form 2a, System Numbering: Extension Jacks
■
■
Form 2b, System Numbering: Digital Adjuncts
Form 4b, Analog Multiline Telephone
■
■
■
■
Form 4d, MLX Telephone
Form 4e, MFM Adjunct: MLX Telephone
Form 4f, Tip/Ring Equipment
Form 5a, Direct-Line Console (DLC): Analog
■
■
■
Form 5b, Direct-Line Console (DLC): Digital
Form 5c, MFM Adjunct: DLC
Form 5d, Queued Call Console (QCC)
MERLIN LEGEND Communications System Release 5.0
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Introduction
Programming the System
Connecting the Network Interface
Issue 1
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Page 1-4
The following forms indicate the trunks that you must connect to the control unit.
Information regarding the channel service unit (CSU) is included on these forms.
■
■
Form 2c, System Numbering: Line/Trunk Jacks
Form 3a, Incoming Trunks: Remote Access
■
■
Form 3b, Incoming Trunks: DS1 Connectivity (100D Module)
Form 3d, Incoming Trunks: DID
Connecting Data Equipment
The following forms indicate the data equipment you will need to set up data stations.
■
■
■
Data Form 1a, Modem Data Station
Data Form1b, 7500B Data Station
Data Form 2, Data Hunt Groups
Programming the System
If you have a system programming disk created with SPM or a Translation memory card, you do not need to program the system. Instead, you can use the
disk or memory card to restore the system; see Chapter 7, ‘‘Initializing and
Testing the System’’ , for instructions. If you did not receive a disk or a memory
card and it is your responsibility to program the system, see System
Programming for instructions.
MERLIN LEGEND Communications System Release 5.0
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Introduction
Upgrading the System
Upgrading the System
Issue 1
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Page 1-5
If you are upgrading to Release 5.0 from Release 4.2, 4.1, 3.1, 3.0, 2.1, 2.0, 1.0,
1.1, or from the MERLIN
®
II Communications System, refer to
‘‘Upgrading the System’’ , then
Chapter 7, ‘‘Initializing and Testing the System’’ ,
for upgrade instructions.
NOTE:
You cannot retain the programming from the MERLIN ll Communications
System. You must first upgrade the hardware, then reprogram the system.
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June 1997 Installation 555-650-140
Installing the Control Unit
Overview Page 2-1
2
Installing the Control Unit
If you have not read
Chapter 1, ‘‘Introduction’’ , do so before continuing with this
2 chapter.
Overview
Installing the control unit involves the following procedures:
■
Preparation requirements
■
■
Installing the backboard
Meeting the power and grounding requirements
■
■
■
■
Checking the total unit load
Installing the basic carrier
Installing any expansion carriers
Installing the power supply
■
■
■
■
■
Installing the processor
Installing the line/trunk and extension modules
Connecting the control unit to AC power
Powering up the system
Powering down the system
The following sections provide detailed instructions for these installation procedures. Follow the procedures in the order in which they are presented.
MERLIN LEGEND Communications System Release 5.0
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Installing the Control Unit
Overview
Environment
Issue 1
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Page 2-2
The control unit must be installed on a backboard. The placement of the backboard, and the control unit on it, requires careful consideration. Make sure you install the backboard in an area that meets all of the environmental requirements listed in
Operating
Temperatures
Humidity
Airborne
Contamination
Ventilation
40 o
– 104 o F (4 o
– 40 o C)
Optimal temperature: 60 o
F (15.6
o C)
20%–80%
Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material.
Allow at least 1 in. (2.54 cm) on the right and left sides of the control unit and at least 12 in. (30.48 cm) above and below it to prevent overheating.
Do not place the control unit near extreme heat sources (for example: furnaces, heaters, attics, or direct sunlight).
Electrical Fields Do not expose the control unit to devices that generate electrical currents causing interference (such as arc welders or motors).
Heat
Dissipation
Basic carrier: 500 Btu/hr
Basic carrier: with one expansion carrier 1000 Btu/hr
Basic carrier: with two expansion carriers 1500 Btu/hr
!
Do not install the control unit outdoors.
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Installing the Control Unit
Overview
Issue 1
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Page 2-3
Electrical Noise/Radio-Frequency Interference
In most cases, electrical noise is introduced into the system through trunk or telephone cables. However, electromagnetic fields near the control unit can also cause noise in the system. Therefore, you should not place the control unit and cable runs in areas where a high electromagnetic field strength exists.
Radio transmitters (AM and FM), television stations, induction heaters, motors
(with commutators) of 0.25 horsepower (200 watts) or greater, and similar equipment are leading causes of radio-frequency interference (RFI). Small tools with universal motors are generally not a problem when they operate on separate power lines. Motors without commutators generally do not cause interference.
Field strengths below 1.0 volt per meter are unlikely to cause interference. To estimate the field strength produced by radio transmitters, divide the square root
(
√
) of the emitted power, in kilowatts, (
÷
) by the distance from the antenna in kilometers which equals (=) the field strength in volts per meter.
Example:
√
49,000 kw = 7,000
÷
10 km (6.2 miles) = 0.7 volts per meter
This yields the approximate field strength in volts per meter and is relatively accurate for distances greater than about half a wavelength (492 ft., or 150 m, for a frequency of 1000 Hz). If the result exceeds 1.0 volt per meter, you may have to install shielded cables and/or Z200A filters. See Appendix A, “Customer
Support Information,” following Maintenance and Troubleshooting, for FCC Part
15 radio frequency regulations.
MERLIN LEGEND Communications System Release 5.0
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Installing the Control Unit
Overview
Control Unit Requirements
Issue 1
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Page 2-4
■
■
Dimensions
— Basic carrier: 14 in. wide by 23 in. high by 12 in. deep
— Basic carrier and one expansion carrier: 25 in. wide by 23 in. high by 12 in. deep
— Basic carrier and two expansion carriers: 37 in. wide by 23 in. high by 12 in. deep
Location
— Within 5 ft. (152 cm) of an AC power outlet that is not switch-controlled
— Within 25 ft. (762 cm) of the network interface, or use an
Off-Premises Range Extender (OPRE)
— Within 1000 cable ft. (305 m) of telephones, or use an OPRE (for basic telephones)
!
CAUTION:
The AC outlet for the control unit cannot be switch-controlled.
Plugging the control unit into such an outlet invites accidental disconnection of the system.
Hardware Preassembly Process
If an installation is to be preassembled, wired, programmed, and tested on the new lightweight plastic backboard, see
.
MERLIN LEGEND Communications System Release 5.0
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Installing the Control Unit
Overview
Backboard Requirements
Issue 1
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Page 2-5
The backboard should be wide enough to accommodate the carrier and up to two additional carriers, assuming that system growth is anticipated. There should be enough room on each side of the control unit for the necessary wiring fields.
To accommodate the maximum control unit size, make sure the backboard meets the following requirements:
■
Material
— ¾ -inch plywood
— Check with the local building code enforcement agency to see whether fire-retardant material is required.
■
— Make sure that the material meets local building codes.
Dimensions
— With Systimax wiring: 7 ft. wide by 4 ft. high
— Without Systimax wiring: 6 ft. wide by 3 ft. high
Installing the Backboard
When you are certain that the backboard meets the requirements indicated above, or is the new lightweight plastic material backboard with preassembled equipment in place, attach the backboard to the wall.
Use the following mounting hardware:
■
For a wood mounting surface, use wood screws.
■
■
■
For brick, cinderblock, or concrete, use masonry anchors.
For plaster or plasterboard, use toggle bolts.
For sheet metal, use sheet-metal screws and attach them to the structural members.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-6
NOTE:
The mounting hardware should resist a combined pullout force of at least
650 pounds (295 kilograms).
AC Power and Grounding
Proper power and grounding are essential for the system to run correctly and safely.
!
CAUTION:
If any of the following requirements are not met, the customer must contact a licensed electrician. Do not install the system until all requirements are met.
Verify that all of the following power and grounding requirements are met:
■
The load center of appropriate current rating must be equipped with circuit breaker(s) labeled 120 V AC, 15 amps.
■
■
■
Each breaker must protect one dedicated quad AC outlet or two dedicated duplex AC outlets.
All AC outlets must connect to the same load center and the ground wire must connect to the single-point ground bar on the first AC outlet (see
One outlet must have an attached ground bar connected by a #6 AWG copper wire to an approved ground (see
‘‘Approved Grounds’’ , later in
this chapter, for a description of approved grounds). This ground bar is the system’s single-point ground (see
■
■
■
To prevent someone from accidentally shutting off the power, do not connect the control unit to a switch-controlled outlet.
The AC outlet should be within 5 ft. (152 cm) of the control unit.
Each carrier requires one AC outlet receptacle.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-7
■
■
■
■
A uxiliary equipment requires additional AC outlets.
If a printer or PC is installed on the system, it must be plugged into the same AC branch as the power supply of the basic carrier.
If the printer or PC is 50 ft. (15 m) or more from the control unit, or is plugged into a different AC circuit, Asynchronous Data Units (ADUs)
must be installed as well. Chapter 5, ‘‘Installing the PC, CAT, or Printer’’ ,
includes complete installation instructions.
The AC power requirements indicated in “AC Outlet Tests,” on page 2-8, must be met.
From AC
Load Center
(2 separately fused 15 A circuits)
HUBBELL
Receptacles
(5262 15 A or equivalent)
Ground Wire
#14 AWG
4" Box (RACO 230 or equivalent)
Single-Point
Ground
Ground Bar Mounted on a 4" Box (Square
"D" PK9GTA or approved equivalent) Approved
Building Ground
#12 or #14 AWG Copper
Wire to Each Power Supply
Grounding Screw
4" Cover
(RACO 807 or equivalent)
Ground Wire
#6 AWG Copper
Figure 2-1.
AC Grounding Requirements
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-8
!
CAUTION:
The AC outlet for the control unit cannot be switch-controlled.
Plugging the control unit into such an outlet invites accidental disconnection of the system. The AC outlet must be properly wired as described in “AC Outlet Tests.”
Table 2-2. AC Power Requirements
Parameter
Nominal voltage
Voltage range
Frequency
Maximum current
Power consumption
Value
117 V AC
110–125 V AC
60 Hz +/– 5%
3 amps per power supply
225 watts per power supply
AC Outlet Tests
If the AC outlet tests indicate that any of the power requirements in
are not met, your customer must contact a licensed electrician. Do not install the system until all requirements are met.
If the AC outlet tests reveal any of the following conditions, they must be corrected before you install the system:
■
■
■
Open ground
Hot and neutral reversed
Open hot
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
■
■
Open neutral
Hot and ground reversed
!
Issue 1
June 1997
Page 2-9
Hazardous voltages are present during the following tests. Follow all instructions carefully when working with AC power line voltages.
Using an Ideal 61-035 Circuit Tester (or Equivalent)
Plug the circuit tester into the outlet that you want to test.
If the circuit is properly grounded, the yellow and white lights on the tester turn on.
Unplug the circuit tester.
Using a Volt-Ohm Milliammeter (VOM)
Set the VOM to the lowest scale on which you can read 130 V AC.
Measure the AC outlet voltages. See Figure 2-2 .
■
Phase to ground should be 110 to 125 V AC.
■
■
Neutral to ground should be less than 1 V AC.
Phase to neutral should be 110 to 125 V AC.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-10
Neutral
110 - 125
Volts AC
Phase
(HOT)
Ground
Less than
1.0 Volt AC
110 - 125
Volts AC
Figure 2-2.
Measuring the AC Outlet Voltages
!
If the voltage readings do not measure the values required, the AC outlet is improperly wired—do not install the system. Advise the customer to have a licensed electrician correct the problem.
Grounding Requirements
Proper grounding of the installation site safeguards the system by protecting it from the following:
■
■
Lightning
Power surges
■
■
Power crosses on central office trunks
Electrostatic discharge (ESD)
When installing the control unit, make sure you meet the following grounding requirements:
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-11
■
■
■
■
■
■
The control unit, the central office trunk protector, and the AC power service panel should be as close to each other as possible.
Because equipment can be located throughout a building, the National
Electrical Code requires that the ground point for the central office trunk
protector be bonded to the AC power ground as shown in Figure 2-3 .
The AC outlet and the single-point ground bar must be properly grounded as shown in
Each power supply in the control unit must be connected to the single-point ground bar by a #12 AWG or a #14 AWG solid copper wire.
Figure 2-3 show this connection.
This wire run should be as short as possible, preferably within 5 ft.
(152 cm), not to exceed 10 ft. (305 cm). See
, later in this chapter, for more information.
The AC outlet must be connected to the 147A protector with a #12 AWG or a #14 AWG solid copper wire.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
To Central
Office or
Serving
Facility
CO
Lines
CO
Line
Protector
Network
Interface
DIW or
25-Pair Cable
Coupled Bonding
Conductor (optional)
( Power
Supply
)
CO
Wiring
Field
Issue 1
June 1997
Page 2-12
D2R
Cords
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
Commercial
Power
#12 or #14
AWG
Ground
Wire
Earth
Ground
#6 AWG
Ground
Wire
Plug
AC
Outlet
Single -
Point
Ground
Bar
Shield
Ground
Bond
Wire
Power
Ground
Rod
B
W
GND (Green)
Power
Service
Figure 2-3.
Central Office and AC Grounds
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
!
Issue 1
June 1997
Page 2-13
An improper ground can cause equipment failures, service outages, and electrical shock. Verify that the AC power uses an approved ground for its primary ground, that all voltage-limiting devices are grounded to an approved ground, and that the ground is one of the approved grounds listed below.
Approved Grounds
Approved grounds are listed below, in order of preference:
■
Building Steel. The most preferred ground.
■
Acceptable Water Pipe. Must be a metal, not plastic or vinyl, underground water pipe at least ½ in. (1.27 cm) in diameter, and in direct contact with the earth for at least 10 ft. (3 m).
It must be electrically continuous so that the protector ground is uninterrupted. (Check for insulated joints, plastic pipe, and plastic water meters that might interrupt electrical continuity.)
A metallic underground water pipe must be supplemented by the metal frame of the building, a concrete-encased ground, or a ground ring. If these grounds are not available, the water pipe ground can be supplemented by one of the following types of grounds:
— Other local metal underground systems or structures, such as tanks and piping systems, but not gas pipes
— Rod and pipe electrodes, a 5/8-in. (1.58-cm) solid rod or ¼-in.
(0.63-cm) conduit or pipe electrode driven to a minimum depth of
8 ft. (244 cm)
— Plate electrode, a minimum of 2 square ft. (61 square cm) of metallic surface exposed to the exterior soil
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-14
■
Concrete-Encased Ground. Must be an electrode, consisting of one of the following:
— At least 20 ft. (6.1 m) of one or more steel reinforcing rods, each at least ½ in. (1.27 cm) in diameter
— 20 ft. (6.1 m) of bare copper conductor not smaller than #4 AWG, encased in 2 in. (5 cm) of concrete
— This electrode must be located within and near the bottom of a concrete foundation or footing that is in direct contact with the earth
— Ground ring, consisting of at least 20 ft. (6.1 m) of bare copper conductor (not smaller than #2 AWG) encircling the building. The ground ring must be in direct contact with the earth and buried at least 2.5 ft. (77 cm) below the earth’s surface.
!
Do not use a metal underground gas piping system—this is a
safety risk.
Central Office Trunk Protection
The local telephone company is responsible for providing the following protection of central office (CO) trunks at the entrance to the site:
■
Carbon blocks or gas discharge tubes connected to an approved ground
■
Adequate bonding of the central office trunk protector ground and the power company ground
!
CAUTION:
Check these requirements with a simple, visual inspection. If you cannot verify that the central office grounding requirements are met, contact the central office. Do not connect the control unit to the central office trunks until you are certain that these requirements are met.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-15
Heavy Lightning Protection
For most surges, adequate protection is provided by meeting the previously listed requirements. Additional protection is required when the customer is located in a heavy lightning area.
Connect a 147A protector to the system to limit surges from the AC lines and up to four CO trunks.
For systems with more than four CO trunks, do the following:
■
Connect a 146A protector to the 147A protector, providing protection for an additional four trunks.
■
■
Connect up to three (maximum) 146A protectors to a 147A protector, allowing a maximum of 16 trunks on one 147A protector.
For more than 16 trunks, add another 147A protector and continue adding 146A protectors as needed. See
for various configurations and
Figure 2-4 for a typical 147A protector installation.
Number of CO Trunks Required Protectors
1–4 147A
5–8 147A and one 146A
9–12
13–16
17–20
21–24
147A and two 146As
147A and three 146As
Second 147A
Second 147A and one 146A
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
AC Power and Grounding
Issue 1
June 1997
Page 2-16
NOTE:
When you use the second 147A, you can connect the 146As in any combination, up to a maximum of three 146As per 147A.
For detailed installation instructions, see the documentation packaged with the protectors.
CONTROL UNIT
TEL CO LINE
CONTROL UNIT
TEL CO LINE
CONTROL UNIT
TEL CO LINE
CONTROL UNIT
TEL CO LINE
To Central
Office
Cross-Connect
Field
Status
Indicator
Light
Ground
Strap
AC
Connection
147A Protector
146A
Protector
Ground
Strap
AC Surge/Suppressor
Protector
To
Control
Unit
AC
Outlet
008 MLX 8 MLX (Digital)
CAUTION
POWER
ON
OFF
Turn of powe r befo removing modules re
AG INPUT
FR
GND
Control Unit
#12 or #14
AWG Ground Wire
To Power Supply
Module
Connect telecommunications equipment only to these outlets.
Maximum load 12.5A
Figure 2-4.
Installing 146A and 147A Protectors
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Unit Loads
Unit Loads
Issue 1
June 1997
Page 2-17
A unit load is a measure of power (1.9 watts) that you use to determine the electrical load that the components listed below place on the control unit’s power supply.
■
■
Telephones and adjuncts
800 DID modules
Only the telephones and adjuncts that connect to the analog and digital extension jacks (ports) on the control unit require unit load calculation. When calculating unit load, do not include any equipment with its own power supply.
Checking Unit Loads
In the event of maintenance or equipment changes, recalculate the unit loads for each carrier where there is a new configuration. Use the worksheet in
Appendix B, ‘‘Unit Load Calculation Worksheet’’
.
As a general rule, if you can distribute the 800 DID modules and telephone modules equally across the carriers, you prevent unnecessary drain on any one carrier. However, the rule varies depending on the system’s mode. The next two sections provide the rules for calculating unit loads in various modes.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Basic Carrier
Issue 1
June 1997
Page 2-18
Unit Loads for Hybrid/PBX Mode
Older power supplies (models 391A1 or 391A2) generally support six modules of any type in Hybrid/PBX mode, without requiring an upgrade to a newer power supply (model 391A3). If the following conditions are true, however, the unit loads on a carrier can exceed the 54-unit maximum and, therefore, require a newer power supply (model 391A3):
■
■
All six carrier slots are occupied by MLX telephone or analog multiline telephone modules.
The carrier has a total of more than 45 MLX-20L telephones or
34-button analog multiline telephones installed.
Unit Loads for Key or Behind Switch Mode
In a Key or Behind Switch system with four or fewer modules, no calculation is needed. The older power supplies (models 391A1 or 391A2) generally support four modules of any type. With more than four modules, a newer power supply
(model 391A3) may be needed.
Installing the Basic Carrier
Continue with this procedure only if you have met all of the requirements discussed earlier in this chapter.
NOTE:
When you mount the basic carrier onto the backboard, leave 29 in. (73.66 cm) of backboard to the right. This allows you to easily install and remove the control unit cover, and also allows enough room for system expansion to the right for a total length of up to three carriers.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Basic Carrier
Issue 1
June 1997
Page 2-19
To install the basic carrier, follow the steps below:
Mark the screw-hole locations on the backboard, using the basic carrier or the template supplied with the plastic preassembled backboard as a guide. See
Make sure the carrier is level before marking the holes.
Drill a pilot hole in the center of each of the four screw-hole marks.
Anchor the screws approximately halfway into the backboard.
Position the carrier on the screws and slide the carrier to the left.
Tighten the screws.
Mounting Surface
Mounting
Screw
Backboard
Basic
Carrier
Figure 2-5.
Marking the Basic Carrier Screw Holes
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Installing the Power Supply
Issue 1
June 1997
Page 2-20
!
Do not attach any cables or power cords to the power supply until it is installed in the carrier.
Do not power up the control unit until all of the modules and power equipment are installed. Once they are installed, refer to
‘‘Powering Up the System’’
, later in this chapter. Failure to comply with this procedure can result in shock hazard and/or damage to the equipment.
If you are upgrading an older system and a ring generator is specified in the system forms (Control Unit Diagram), install it in the power supply before putting the power supply in the carrier. The procedure is detailed in
Maintenance and Troubleshooting.
For expansion carriers with older power supply modules only, a copper shield must be installed on the power supply before installing it in the carrier. The procedure is explained in
‘‘Installing a Copper Shield’’
, later in this chapter.
Before touching leads, connectors, pins, and other components, use a properly grounded wrist strap, to prevent damage from electrostatic discharge (ESD).
Remove the protective cover from the gold-finger connector (on the back of the power supply) before inserting it into the carrier.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Issue 1
June 1997
Page 2-21
Installing the power supply can involve as many as four procedures, depending on the system configuration. The procedures are:
■
Turning off all power to the control unit
■
■
Installing a copper shield [for older power supply modules (391A1,
391A2, 391B1) only]
Installing the ferrite cores
NOTE:
It is not necessary to install ring generators in a new system with new 012
(apparatus code 517G13 or later) or new 008 (apparatus code 517D28 or later letter)modules. If you are upgrading or using older modules, see
Maintenance and Troubleshooting.
Turning Off the Power
Turn off
each
power supply.
Disconnect
all
power cords and auxiliary units.
Installing a Copper Shield
The added power supply in each expansion carrier can cause excessive noise in the module occupying the next slot. To eliminate this noise, a copper-foil shield is installed over the power supply. These shields and their labels are packaged in the power unit shielding kit included with the expansion carrier.
NOTE:
The 391A3 and 391B2 power supply modules do not require copper shielding. Perform this procedure for older power supply modules (391A1,
391A2, and 391B1) only.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Issue 1
June 1997
Page 2-22
To install a copper shield, follow the steps below. Refer to Figure 2-6 throughout
the procedure.
Make sure all power is off.
Place the power supply on a flat surface with the right side up (as viewed from the front edge).
Wipe the module free of any dust or dirt.
Peel the backing paper from the smaller copper-foil shield to expose the adhesive.
Check the positioning of the foil shields before sticking them to the side of the module. Once in place, the foil is difficult to remove.
Position the foil on the upper part of the module and work out any air bubbles as you press the foil firmly in place.
Peel the backing paper from the larger copper-foil shield to expose its adhesive.
Position the foil on the lower part of the module.
a. The shields must meet.
b. They should not overlap or have any space between them.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Issue 1
June 1997
Page 2-23
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
Upper Copper
Foil Shield
Lower Copper
Foil Shield
Power Unit
Information
Label
UL Label or
CSA Label
Figure 2-6.
Installing a Copper Shield in the Power Supply
Tuck the foil shield tightly along the ledge (or crease) of the housing and work out any air bubbles as you press the foil firmly in place.
With the copper-foil shield in place, put the power unit information label on the lower piece of foil.
Attach the UL or CSA label on the power supply below the copper-foil shield.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Issue 1
June 1997
Page 2-24
Installing the Power Supply Module in the Carrier
Lower the power supply module hook onto the rod on top of the carrier.
Make sure the connector on the module mates properly with the connector on the carrier.
Push the module into the carrier until it locks into place.
Installing the Ferrite Cores
At this point, the power supply should have been installed in the carrier, but no cables or power cords should be attached to the power supply module.
NOTE:
If you are upgrading a system, unplug the AC power cord and remove the ground wire attached to the grounding screw on the front of the power supply.
Follow these steps to install the ferrite cores:
Feed the AC power and ground wire through the wire manager
(refer to
).
Open the ferrite cores by unsnapping the plastic case.
Attach a ferrite core around the AC power cord and the ground wire by snapping the plastic case shut.
Attach the second ferrite core adjacent to the first ferrite core by repeating Steps 2 and 3.
Slide the ferrite cores between the wire manager and the power supply module (refer to
Attach the ground wire to the grounding screw on the power supply module.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Power Supply
Issue 1
June 1997
Page 2-25
Check that the other end of the ground wire is connected to the terminals of the single-point ground bar on the AC outlet box.
!
CAUTION:
Do not connect the power cord until the entire control unit is assembled.
POWER SUPPLY MODULE
AC Power Cord
Ground Wire
Attach
Ferrite Cores
(Open Position)
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
On/Off Power Indicator (Green LED)
-48 VDC Auxiliary Power Input Jack
On/Off Switch
AC Power Input
Grounding Screw
Wire Manager
Feed AC Power Cord and
Ground Wire through
Wire Manager
Figure 2-7.
Installing the Ferrite Cores
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Auxiliary Power Unit
Installing the Auxiliary Power Unit
Issue 1
June 1997
Page 2-26
The Control Unit Diagram on the back of Form 1, System Planning, indicates whether an auxiliary power unit is required for the carrier that you are installing.
NOTE:
Use the 9024 auxiliary power unit for new installations. You can continue to use a previously installed 335A auxiliary power unit, as long as no new telephones or modules are added to the carrier.
To install an auxiliary power unit, follow the steps below. Refer to Figure 2-8
throughout this procedure.
Turn off the switch on the power supply.
Mount the auxiliary power unit on a surface (preferably the backboard) within 2 ft. (61 cm) of the control unit.
Plug the power unit line cord into the AUX POWER INPUT jack on the power supply.
Plug the other end of the line cord into the AUX POWER jack on the auxiliary power unit.
!
CAUTION:
Do not plug the power supply or the auxiliary power unit into the AC outlet until you are ready to turn on the system, as described in
‘‘Powering Up the System’’
If the system is backed up by an Uninterruptible Power Supply
(UPS), connect the auxiliary power to the UPS.
Do not attach the power cord(s) to any building surfaces.
Use only the power unit line cord supplied with the auxiliary power
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Auxiliary Power Unit
Issue 1
June 1997
Page 2-27 unit. An incorrect cord will damage the power supply and may damage modules.
Auxiliary
Power
Unit
AC
INPUT
AUX
POWER
-48 VDC
Auxiliary
Power
Input
AC
Input
AUX Power Unit
AC Power Cord
AC
Outlet
-48 VDC
Power Cord
Ground
Wire
Ferrite
Cores
Control Unit
AC Power Cord
Figure 2-8.
Installing an Auxiliary Power Unit
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing Expansion Carriers
Issue 1
June 1997
Page 2-28
Installing Expansion Carriers
If you are adding an expansion carrier to an existing system, see
‘‘Upgrading the Control Unit’’
before continuing.
If you are to install one or more expansion carriers, follow the steps below to mount each one. Refer to
throughout the procedure.
Locate the breakaway plastic tab on the right side of the previously mounted carrier. Using a flat-blade screwdriver, gently pry the tab open to expose the card extender.
Align the connector of the expansion carrier with the card extender on the previously mounted carrier and slide the connector onto the extender.
Mark the screw-hole locations on the backboard, using the expansion carrier or the template that comes with the preassembled plastic backboard as a guide.
Make sure the carrier is level before marking the holes.
Disconnect the expansion carrier connector from the previously mounted carrier and put the expansion carrier aside.
Drill a pilot hole in the center of each of the four screw-hole marks.
Anchor the screws approximately halfway into the backboard.
If housing clips are to be installed on the housing and this is the last carrier in the control unit, place the housing clips around the right-hand molding for the screws on the back of the carrier.
If not, go to Step 8.
Position the expansion carrier on the screws and slide it to the left, to reconnect the expansion carrier card extender to the previous carrier’s connector.
Make sure the connection is secure.
Make sure the carrier is level and the housing clips extend as far as possible from the right side of the carrier.
Tighten the screws.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing Expansion Carriers
BASIC CARRIER EXPANSION CARRIER
Issue 1
June 1997
Page 2-29
CONNECTOR
CARD
EXTENDER
(under the breakaway tab)
BACKBOARD
BASIC CARRIER EXPANSION CARRIER
BACKBOARD
Figure 2-9.
Connecting the Carriers
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Processor
Issue 1
June 1997
Page 2-30
Installing the Processor
Installing the processor includes the following procedures:
■
If both of the following conditions are true, follow the procedures in
‘‘Modifying the Processor for Key Mode’’ .
■
— Form 1, System Planning, indicates Permanent Key mode.
— Form 2c, System Numbering: Line/Trunk Jacks, indicates no GS
(ground-start) trunks in the Incoming Trunk Type column.
Insert the processor into the carrier as indicated in
Processor in the Carrier’’ , later in this chapter.
NOTE:
If the system is programmed for Permanent Key mode, check the switch setting. Refer to
,
‘‘Modifying the Processor for Key Mode’’ for
detailed procedures. If the switch is set to Permanent Key-only operation, all trunks revert to loop-start. If the switch is not set, any programmed designation for ground-start trunks is retained.
The ground-start pool never has trunks assigned to it automatically, but must be programmed after the ground-start ports are designated.
Ground-start trunks are assigned to the ground-start pool on initialization, except in a system switched for Permanent Key mode operation. (In
Release 1.0, ground-start and loop-start trunks automatically defaulted to loop-start.)
Beginning with Release 3.0, the feature module required for Release 2.1 and earlier is no longer needed. The Release 3.0 processor module contains a PCMCIA memory card interface capable of accommodating a
4-MB memory card. This card is used to install or upgrade system software and perform firmware upgrades on circuit modules. It can be used to back up and restore system programming.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Processor
Issue 1
June 1997
Page 2-31
!
CAUTION:
Before touching leads, connectors, pins, and other components when handling the circuit board, use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD).
Installing the Processor in the Carrier
To install the processor in the carrier, follow the steps below. Refer to
Remove the protective cover from the gold-finger connector on the back of the processor.
Lower the hook on top of the processor module onto the rod on top of the carrier in Slot 0, the first slot next to the power supply.
Make sure that the connector on the module mates properly with the connector on the carrier as you swing the processor down into place.
!
CAUTION:
To avoid damage, do not force the module. If the module does not insert easily, press the bottom rear locking tab, remove the module, and inspect the module and carrier for damage or obstruction. The bottom-rear locking tab is shown in
Figure 2-10
. This tab is used on all modules.
If there is no damage and no obstruction, reinsert the module.
A damaged carrier or module must be replaced.
Push firmly until the processor snaps into place.
The processor should be securely attached to the carrier and locked in place by the locking tab on the bottom rear of the processor.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Processor
1
Issue 1
June 1997
Page 2-32
2
3
Figure 2-10.
Installing the Processor into the Carrier
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Installing the Modules
Issue 1
June 1997
Page 2-33
!
CAUTION:
When installing the modules, use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD) , and avoid touching leads, connectors pins, and other components.
Guidelines
Follow these guidelines when you install modules, as indicated on the Control
Unit Diagram of Form 1, System Planning:
■
Do not leave empty slots between modules. The system ignores modules installed beyond any empty slot.
■
■
■
If a phantom module (a programmed empty slot) is indicated on the
Control Unit Diagram, make sure the slot remains empty and do not install any modules to the right of it. The system ignores any modules installed to the right of a programmed empty slot.
Make sure you install each module in its assigned slot. If you install a module in the wrong slot, the system will not function properly.
Be sure to place all 012 modules and all 008 OPT modules without built-in ring generators in carriers with modules that have ring generators so that the modules without ring generators can be supported.
■
NOTE:
All 016 modules and some 012 modules (apparatus code 517G13 or later) have built-in ring generators.
Once you have installed the power supply and the processor in the basic carrier, use the remaining slots for the modules as follows:
— Basic carrier: slots 1 through 5
— First expansion carrier: slots 6 through 11
— Second expansion carrier: slots 12 through 17
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Installing Modules
Issue 1
June 1997
Page 2-34
To install modules starting from slot 1 (the first open slot next to the processor), follow the steps below:
For each 400EM tie line/trunk module, for jacks numbered 1 through
4 in
, check Form 3c, Incoming Trunks: Tie, for E&M signaling type.
Set the dual in-line packaging (DIP) switches on the front of the 400EM
Tie Trunk module according to the E&M signaling type settings listed in
. The default E&M signal does not require any adjustments in the DIP switches.
Remove the protective cover from each module’s gold-finger connector.
Lower the hook on top of the module onto the rod on the top of the
carrier in the appropriate slot. See Figure 2-10
.
Make sure the connector on the module mates properly with the connector on the carrier.
Swing the module into the slot and firmly push the module into the carrier until it locks into place.
!
CAUTION:
To avoid damage, do not force the module. If the module does not insert easily, press the bottom rear locking tab, remove the module, and inspect the module and carrier for damage or obstruction.
If there is no damage and no obstruction, reinsert the module. A damaged carrier or module must be replaced.
Repeat Steps 1 through 5 for each module you want to install.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Tie Trunks
Issue 1
June 1997
Page 2-35
Tie trunks connect two separate PBX communications systems either directly or through one or more central offices, as if they were one system at the same location. In the MERLIN LEGEND Communications System, the 400EM module is the originating and terminating unit for tie trunk operation.
Tie Trunk Signaling
The 400EM (tie trunk) module can transmit signals in three different formats.
Each format is made up of a specific signaling mode and a specific signaling type. The DIP switches on the 400EM module allow you to select the signaling mode for tie trunk transmission. The signaling type is selected through system programming.
Signaling Modes
There are two signaling modes:
■
■
E&M. This is a standard interface. The E&M signaling leads are separate from the transmission leads, requiring a 3-pair wire interface.
Simplex. In Simplex, the two signaling leads are superimposed onto the analog transmission leads, providing a 2-pair wire interface for connecting two local systems at minimal cost.
Protected or Unprotected
Depending on the type of tie trunk installation, protective resistance may be installed to protect the circuit from outside interference from high-voltage transients or voltage fluctuations. In Simplex mode, the circuit always requires protective resistance. The E&M mode can be either protected or unprotected, depending upon the location of the distant PBX.
Signaling Types
Three different signaling types combine with the signaling modes. Together, these create the proper signaling format for each system. Signaling types in each mode are as follows:
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Issue 1
June 1997
Page 2-36
■
E&M Mode
— Type 1 Standard (default factory setting). This setting is used to connect two systems through local telephone company facilities.
— Type 1 Compatible. This setting connects two systems directly
(without using local telephone company facilities).
■
Simplex Mode
■
Type 5. This setting is used on 4-wire (2-pair) circuits.
400EM (Tie Trunk) Module DIP Switches
During installation of 400EM (Tie Trunk) modules, refer to Table 2-4 and
Figure 2-11 for the correct DIP switch settings for varying
signaling protocols.
Table 2-4. Setting the 400EM (Tie Trunk) Module DIP Switches
Ports
(as numbered in
2
1
4
3
7
8
9
10
4
5
6
1
2
3
DIP
Switch
Position
Signaling Type
1S (Default) and 1C
Unprotected
E&M Mode
OFF
OFF
OFF
OFF
OFF
OFF
1C and 1S
Protected
E&M Mode
ON OFF
ON OFF
OFF
OFF
OFF
ON OFF
ON OFF
OFF
OFF
OFF
5
Simplex
Mode
OFF or ON
OFF or ON
ON
ON
ON
OFF or ON
OFF or ON
ON
ON
ON
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Issue 1
June 1997
Page 2-37
NOTE:
DIP switches 1, 2, 6, and 7 determine whether the tie trunks are protected or unprotected. DIP switches 3, 4, 5, 8, 9, and 10 determine the mode.
Simplex mode is always protected. Therefore the Protected/Unprotected settings for DIP switches 1, 2, 6, and 7 have no effect.
The successful implementation of a tie trunk format is dependent upon matching the characteristics of both PBX systems it connects. The preferred signaling formats for a tie trunk originating in the system are
below.
Table 2-5. Signaling Formats for the 400EM (Tie Trunk) Module
Installation Situation
To
MERLIN II
From System
Distant
Location
Same site co-located
Same site co-located
System
25/75/85 or
DEFINITY
System
25/75/85 or
DEFINITY
Inter-office
Dimension PBX Same site co-located
Dimension PBX Inter-office
Signaling
Mode/Type
Preferred Signaling Format
System
Protected or
Unprotected
Type 5 Simplex N/A
Type 5 Simplex N/A
Type 5 Simplex N/A
Distant Location
Signaling
Mode/Type
Protected or
Unprotected
Type 5 Simplex N/A
Type 5 Simplex N/A
Type 5 Simplex N/A
Other Systems
Other Systems
MERLIN
LEGEND
Same site co-located
Inter-office
Same site co-located or inter-office
E&M Type 1C
(Compatible)
E&M Type 1C
(Compatible)
E&M Type 1C
(Compatible)
Unprotected E&M Type 1S
(Standard)
Protected E&M Type 1S
(Standard)
Unprotected E&M Type 1S
(Standard)
Unprotected
Protected
Unprotected
E&M Type 1C
(Compatible)
Unprotected
Type 5 Simplex N/A
E&M Type 1S
(Standard)
Requires a protection unit
Type 5 Simplex N/A
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
400 EM
Module
4
3
N O
Switches
1 through 5 control
Port 4
(1C. E&M unprotected)
Switches
6 through 10 control
Port 3
(1C. E&M protected)
Issue 1
June 1997
Page 2-38
2
1
N O
Switches
1 through 5 control
Port 2
(5 simplex)
Switches
6 through 10 control
Port1
(1C. E&M protected)
Figure 2-11.
400EM Module Sample Dip Switch Settings for Signaling Types
1C and 5
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Issue 1
June 1997
Page 2-39
Labeling
After all modules have been installed, label all jacks using the numbered labels provided with the feature module.
■
■
Line/trunk labels have green numbers on off-white background.
Telephone labels have blue numbers on off-white background.
See Figure 2-12 for the locations of line/trunk jacks and telephone jacks
on each module, and label them as described next.
Label each line/trunk jack on the modules sequentially, 1 through
80. Begin with the module in slot 1, numbering from bottom to top on each module and working from left to right across the carrier(s).
The 100D module has 24 numbers assigned to the line/trunk jack.
Label each telephone jack sequentially, 1 through 144. Begin with the module in slot 1, numbering from bottom to top on each module and working from left to right across the carrier(s).
!
CAUTION:
The 008 OPT module is assigned 12 logical IDs, and the last four numbers are not assigned to jacks. For example, if the previous module (on the left) is labeled with logical IDs 1 through 8, label the
008 OPT jacks with logical IDs 9 through 16. Skip numbers 17 through 20. When you label the next module (on the right), label the first jack as logical ID 21.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Installing the Modules
Issue 1
June 1997
Page 2-40
PFT Jack
*
5
8
4
1
8
1
Line/Trunk
Jacks or Off-Premise
Telephone Jacks on
008 OPT Module
PFT
Extension
Telephone
Jacks (Analog or Digital)
* These four jacks are used for extension telephones on the 012 Module.
Figure 2-12.
Line/Trunk and Telephone Jack Locations on Each Module
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Replacing a Module
Replacing a Module
Issue 1
June 1997
Page 2-41
!
CAUTION:
This section does not apply to the processor or power supply.
Although the system allows you to remove and replace modules without affecting call processing, partially inserting and removing a module can cause a cold start.
To add a 100D module or change any of its DS1 parameters, the system must be idle.
When you replace a module, use the same module type. For example, do not put a 008 MLX module in place of a 400 GS/LS/TTR module. If a module is replaced with another type of module, or if a module is added to the system without powering down the system first, a cold start (System
Reset) occurs.
If you move any module to a different slot, be sure to renumber the modules by selecting Board Renumber from system programming. See
System Programming for information about board renumbering.
NOTE:
You can remove and replace line/trunk and extension modules with the system power on, without affecting normal call processing.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Replacing a Module
Issue 1
June 1997
Page 2-42
To remove and replace a module, follow the steps below. Refer to
.
Busy-out or reset the module. (Busy-out is recommended.)
Label all cords (if they are not labeled already) and then unplug them from the module.
For information about labeling trunk and extension cords, see
‘‘Installing Telephones and Adjuncts’’ , and
Control Unit to the Network Interface’’ . For instructions on checking unla-
beled wiring, see “Checking Unlabeled Wiring” in Chapter 3 of the Maintenance and Troubleshooting guide.
Run a demand test by entering the test mode.
Power down the system, if required. See
, later in this chapter, for instructions.
Remove the module by pushing up firmly on the tab at the bottom rear of the module.
While holding up the tab, swing the bottom of the module towards you and away from the carrier.
Lift up the module to disengage it from the rod on the top of the carrier.
Inspect the module for visible damage.
Insert the new module. See
.
Restore the module. Refer to
Chapter 7, ‘‘Initializing and Testing the
, for instructions.
Connect the trunk and extension cords.
Attach a tag, error printout, and any information that will help identify any visible problems or failure symptoms.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Replacing a Module
3
Issue 1
June 1997
Page 2-43
2
Figure 2-13.
Removing Modules from the Carrier
1
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Connecting the Control Unit to an AC Outlet
Connecting the Control Unit to an AC Outlet
Issue 1
June 1997
Page 2-44
!
CAUTION:
Make sure the AC outlet has been tested for proper grounding. The outlet should be 117-V AC, 60-Hz, 3-wire (phase, neutral, ground).
See
‘‘AC Outlet Tests’’
, earlier in this chapter, for instructions.
To prevent someone from accidentally shutting off the power, do not connect the control unit to a switch-controlled outlet. The AC outlet should be within 5 ft. (152 cm) of the control unit.
To connect the control unit to a dedicated AC outlet, follow the steps below.
Turn the basic carrier’s power supply switch to the OFF position.
Turn off the power supply switches on the expansion carriers.
Unplug the power cords from any auxiliary power units.
Plug one end of the power cord into the AC INPUT connector located just below the power switch on the front of the basic carrier’s power supply.
Plug the other end of the power cord into the AC outlet, allowing at least 1 ft. (30.4 cm) of slack in the cord.
Repeat Steps 4 and 5 for each expansion carrier.
!
CAUTION:
Do not attach the power cord(s) to any building surfaces.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Powering Up the System
Powering Up the System
Issue 1
June 1997
Page 2-45
!
CAUTION:
Follow the procedure below to power up the system only if the system is completely installed. Failure to comply with this procedure can result in shock hazard or damage to the equipment.
Turn on the power switch for each expansion carrier: start with the power supply in the
rightmost
carrier.
The green power lights on each expansion carrier power supply should turn on.
Turn on the power switch on the basic carrier power supply.
■
The dot on the one-character display LED flashes.
■
■
■
The green light on the power supply should turn on.
The red light on the processor should turn on for 15 to 45 seconds and then turn off.
All indicators on the 100D and 400EM line/trunk modules (if present) should turn on and then off. They remain off when the modules are idle.
If any of these conditions are not met, refer to
Maintenance and
Troubleshooting.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the Control Unit
Powering Down the System
Powering Down the System
Issue 1
June 1997
Page 2-46
You may need to power down the system for troubleshooting during installation, or to add new equipment to the carrier.
!
CAUTION:
Follow these steps in the exact sequence.
To power down the system, follow the steps below.
Turn off the power supply on the basic carrier.
Turn off the power supplies on the expansion carriers.
Unplug any auxiliary power units.
Because the power supplies are already off, the sequence for removing auxiliary power cords is not important.
Unplug the system from the AC outlet.
Issue 1
June 1997
Issue 1
June 1997 Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules Page 3-1
3
Installing Telephones and
Adjuncts
The control unit supports the MLX-5, MLX-5D, MLX-10, MLX-10D, MLX-10DP,
3
MLX-16DP, MLX-20L, and MLX-28D telephones, with or without Direct Station
Selectors (DSSs), as well as analog multiline and single-line telephones. It also supports various adjuncts which may require Multi-Function Modules (MFMs) or other adapters for installation.
This chapter provides installation instructions for the following procedures:
■
Installing Multi-Function Modules
■
■
Installing adjuncts
Installing Direct Station Selectors
■
■
Assembling MLX telephones
Connecting telephones to the control unit
To connect data equipment to the system, see
. To connect the MERLIN PFC ,
.
Installing Multi-Function Modules
The Multi-Function Module (MFM) is an optional adapter that provides a modular jack connection to MLX telephones for the two classes of adjuncts listed below:
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-2
■
■
Tip/ring (T/R) devices such as single-line telephones, fax machines, modems, and credit card verification terminals. Once connected, the
MLX telephone and adjunct work independently of each other. This means they can send and receive calls at the same time. The MFM is the only T/R adapter you can use with MLX telephones.
Supplemental alerts such as bells, chimes, horns, and strobes. These alerts notify people in noisy areas of incoming calls.
Considerations
Review the following items before you begin the procedure.
■
If you install an MFM, do so before you assemble the MLX telephone.
■
■
■
■
■
You must connect the KS 22911 power supply to an electrical outlet within 50 ft. (15 m) of cord length of the MLX telephone.
If you connect an MFM and two DSSs to a telephone, you must install a
406743419 power unit.
If a wall jack is more than 7 ft. (213 cm) from an MLX telephone, you must use a longer D8W cord.
The MFM uses one of the two channels when it is active. This means that when an adjunct, such as a fax machine, and the MLX telephone are in use at the same time, Voice Announce to Busy is not possible. (Voice
Announce to Busy is a feature that allows users to be paged on the speakerphone even if they are on a call.)
The MFM has two jumper blocks that are factory-set for T/R operation.
The MFM is packaged with the following items, shown in
— KS22911 power supply
— 400B or 400B2 adapter
— D6AP cord
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-3
..
. .
.. .
.
400B Adapter or 400B2 Adapter
.
.
.
. .
.
.
.
.
.
.
. .
. .
.
..
.
..
.
.
.
.
.
.
Power Supply
(KS22911)
.
.
Multi-Function Module
.
D6AP Cord (7 feet long)
Figure 3-1.
Multi-Function Module Packing List
RISK OF ELECTRICAL SHOCK: Follow all warnings and cautions.
!
Only a qualified technician should install, repair, or set options for an MFM.
Do not touch the circuitry on the MFM. Touching the circuitry may result in component damage from electrostatic discharge.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-4
Before installing an MFM, disconnect all trunk and/or power cords that are attached to the MLX telephone. This is to ensure that no hazardous voltages are present during installation. Ringing voltage from the MFM attached to the MLX telephone can cause electrical shock if adjustments are made while the cords are connected.
Deskstand
Telephone
Base
HIGH
& LIFT
PRESS
STAND ADJUSTMENT
Line
Cable
LOW
Card
Tray
INST3 37
Figure 3-2.
Removing the User Card Tray and Line Cable
To install or replace an MFM and change its pin settings, follow these steps.
NOTE:
If you are installing or replacing an MFM in a wall-mounted MLX-10,
MLX-10D, or an MLX-10DP telephone, start at Step 3.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-5
Place the telephone face down on a flat surface; remove the user card tray and line cable from the bottom of the deskstand. See
Press
Center Tab
Pull Up and
Away
Figure 3-3.
Releasing the Deskstand
Release and remove the deskstand from the telephone. See
a. Press on the top rear center of the deskstand to release the tab.
b. Pull the deskstand up toward you and swing away from the telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-6
Lift
Out of
Center
Slot
Figure 3-4.
Removing the Deskstand c. Lift the deskstand out of the locating slot in the telephone base and place to one side.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-7
Figure 3-5.
Releasing the Module Cover Screw
Release and remove the module cover. See Figure 3-5 ,
and
.
a. Use a screwdriver to remove the screw in the lower right-hand corner of the module cover.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Pull Up and Away
Press
Center Tab to Release
Issue 1
June 1997
Page 3-8
MFM
Module
Cover
Locating
Slot
Figure 3-6.
Releasing the Module Cover b. Press the center of the right side of the module cover with one hand to release the locking tab.
c. Swing open the module cover to release it from the left side locating slot.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Lift
Out of Locating Slot
Issue 1
June 1997
Page 3-9
Figure 3-7.
Removing the Module Cover d. Lift module cover out of locating slot and set aside.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-10
Line Jack
Socket
Connector
Pins
Locking Tab
. .
.. .
.
.
.
..
..
.
.
.
. .
.
.
.
.
..
.
.
.
.
.
.
.
. .
.
.
.
Handset Jack
Locking Tab
. .
.. .
.
.
.
..
..
.
.
.
.
.
.
.
..
.
.
.
.
.
.
.
.
.
.
.
. .
.
Locking Tab
Figure 3-8.
Removing an MFM Module
To install a new MFM, go to Step 5. To reset jumpers on an existing
MFM, go to Step 6. To remove an existing MFM, continue (see
a. Disconnect any cords attached to the phone and note the connections so that you can reconnect the cords to the appropriate jacks later.
b. Locate the MFM locking tabs on the top and bottom of the telephone base, then spread the tabs apart to release the MFM.
c. Grasp the MFM by the edges and pull it up to free the connector pins. Do not touch the connector pins.
d. Set the MFM aside on a clean surface.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-11
Socket
Connector
Pins
Locking Tab
. .
.. .
.
.
.
..
..
.
.
.
.
.
.
.
..
.
.
.
.
.
.
.
.
.
.
.
. .
.
Line Jack
Locking Tab
. .
.. .
.
.
.
..
..
.
.
.
.
.
.
.
.
..
.
.
.
.
.
.
.
.
.
.
. .
.
Handset Jack
Locking Tab
Figure 3-9.
Installing an MFM Module
Install the new MFM. See
a. Hold the MFM circuit board by the edges with the long connector pins facing the socket. Take care not to touch the connector pins.
b. Lower the MFM to insert the pins into the socket in the telephone base.
c. Press firmly on the MFM board to snap the locking tabs into place.
The connector pins and tabs must be secure.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-12
. .
.. .
Multi-Function Module
.
.
.
.
.
.
.
.
.
.
.
..
..
.
..
.
.
.
.
.
.
.
.
.
. .
.
W
X
Y
Z
T/R Operation Setting
A, B, W and Y
A
B
C
Pins and
Jumper
Placement
W
X
Y
Z
SAA Setting
A, C, X and Z
A
B
C
Figure 3-10.
Setting and Adjusting the MFM Jumpers
Set or adjust the MFM jumpers for either a T/R device or a supplemental alert device. See
a. Pull the four connectors off the MFM module.
b. Place the connectors over the appropriate pins for the required operation and push down to secure into place.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-13
MFM Jack Guard Cover
TEL/OTHER
TEL/OTHER
Figure 3-11.
Removing the Jack Guard
To remove the jack guard, see
.
a. If the module cover has a square jack guard that protects the
TEL/OTHER jack area, grasp and twist the guard to remove it.
Save the jack guard if you are wall-mounting an MLX-10 or
MLX-10D telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-14
Lower
Cover
Into Locating Slot
Figure 3-12.
Placing the Module Cover into the Locating Slot
To replace the module cover, see
a. Place the locking tab on the module cover into the slot on the left side of the telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Lower and
Press Into
Center Slot to Secure
Issue 1
June 1997
Page 3-15
Figure 3-13.
Lowering and Locking the Module Cover b. Lower the cover to the right and press firmly into the center slot to lock the tab in place. The tab must be secure.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-16
Figure 3-14.
Replacing and Tightening the Module Cover Screw c. Replace and tighten the module cover screw that you removed in
Step 3.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-17
Lower
Into Inner
Center Slot
Figure 3-15.
Replacing the Deskstand
Replace the deskstand. If you are wall-mounting an MLX-10, MLX
10D, or MLX-10DP telephone, go to Step 11; otherwise, continue with Step 9a.
a. Place the tab on the narrow edge of the deskstand, into the locating slot on the telephone base.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Lower and
Press Into
Center
Slot
Issue 1
June 1997
Page 3-18
Figure 3-16.
Lowering the Deskstand and Locking into Place b. Lower the deskstand and lock into place.
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Multi-Function Modules
Issue 1
June 1997
Page 3-19
Deskstand
Telephone
Base
HIGH
& LIFT
PRESS
STAND ADJUSTMENT
Line
Cable
LOW
Card
Tray
Figure 3-17.
Replacing the User Card Tray and Line Cable
Replace the user card tray and line cable. See
.
a. Insert the user card tray at an angle, then lower and slide into the deskstand. b. Replace the line cable into the line jack in the deskstand.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Press
Center Tab
Pull Up
Deskstand
Telephone
Base
HIGH
STAND ADJUSTMENT
& LIFT
PRESS
LOW
Line
Cable
Card
Tray
Issue 1
June 1997
Page 3-20
Figure 3-18.
Adjusting the Deskstand Height
Adjust the deskstand height. See
.
a. To change the deskstand’s height from low to high, press the top rear center of the deskstand to release the tab.
b. Pull the deskstand up and insert the tab into the slot in the module cover.
c. To readjust the stand, see the instructions on the bottom of the card tray.
Power up the telephone. See
a. Plug the D8W cord from the telephone into the 8-conductor (large) modular jack of the 400B or 400B2 adapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Multi-Function Modules
Wall Jack
AC Power
Outlet
D6AP
400B2 Adapter
D8W
MLX-20L
Home
Menu v
Volume
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
JKL
5
TUV
8
OPER
0
DEF
3
MNO
6
WXYZ
9
#
More
Inspct
Power
Supply
Issue 1
June 1997
Page 3-21
Figure 3-19.
Powering Up the Telephone after Installing the MFM b. Connect one end of the D6AP cord to the 2-conductor (small) modular jack on the 400B or 400B2 adapter, and plug the other end into the modular jack of the 406943837 power supply. The total length of the cords connecting the power supply to the MLX telephone must be less than or equal to 50 ft. (15 m).
!
CAUTION:
Do not plug the D6AP cord into the 8-conductor (large) modular jack on the 400B or 400B2 adapter; doing so can cause electrical damage to the control unit and to the telephone.
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
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Page 3-22 c. Plug the power supply into a 117-V AC outlet that is not controlled by a wall switch.
d. Insert the plug end of the 400B or 400B2 adapter into the wall jack.
Test the MFM for T/R operation.
See “Testing MLX Telephones with MFMs” in
Attach the adjunct to the MFM. See “Installing Adjuncts.”
Installing Adjuncts
This section provides general instructions for connecting most adjuncts.
NOTE:
If you need to connect the adjuncts differently from the instructions on the system forms, record each jack and adjunct change on the appropriate system numbering form. See
Appendix A, ‘‘System Numbering Forms’’
.
Connect one end of the cord packaged with the adjunct (usually a
D4BU cord) to the adjunct.
See the documentation packaged with the adjunct for instructions.
Check the system form for the adjunct you want to connect. Then refer to the appropriate step below.
■
■
To connect an adjunct to an MLX telephone, go to Step 3.
To connect an adjunct to a single-line telephone, go to Step 4.
■
■
To connect an adjunct to an analog multiline telephone, go to
Step 5.
To connect an adjunct to a 012 0r 016 module, go to Step 6.
When you connect adjuncts to telephones, make sure you route the adjunct and
D8W telephone cords through the cord channel. See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-23
Insert the other end of the adjunct cord into the TEL/OTHER jack on the back of the MLX telephone. Go to Step 7.
To
Adjunct
Cord Channel
D4BU Connects to
TEL/OTHER
Jack
Line
D8W
MLX-10
Desk Telephone
D8W
To
400B
Line
MLX-10
Wall-Mounted Telephone
Figure 3-20.
Routing the Cord(s) Through the Cord Channel
To connect an adjunct to a single-line telephone: a. Connect a 26A2 bridging adapter to the telephone.
b. Connect the cord from the adjunct to the bridging adapter.
c. Reconnect the cord from the control unit to the bridging adapter.
d. Go to Step 7.
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
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June 1997
Page 3-24
To connect an adjunct to an analog multiline telephone: a. Connect a 4-pair cord to the OTHER jack on the telephone.
b. Connect the other end to the VT jack on a General Purpose
Adapter (GPA).
c. Connect the cord from the adjunct to the TEL/EQUIP jack on the
GPA.
d. Go to Step 7.
Refer to ‘‘General Purpose Adapter’’ below for additional information.
Insert the other end of the adjunct cord directly into the port for the logical ID on the 012 or 016 module as indicated on the system form. Go to Step 7.
Test the adjunct by dialing its associated extension.
General Purpose Adapter
A General Purpose Adapter (GPA) lets you connect a T/R device—such as a single-line telephone or modem—to an analog multiline telephone. The device must be touch-tone, not rotary.
NOTE:
The GPA is intended for answer-only service, unless the telephone has direct access to a line. It does not have touch-tone receivers or pulse dial detectors; therefore, the associated analog multiline telephone must dial calls.
The GPA cannot be used with a MERLIN II System Display Console.
When the system forms indicate a GPA for installation of an adjunct, follow the steps below.
Plug one end of a 4-pair adjunct D8AC cord into the VT jack on the back of the GPA.
Plug the other end into the OTHER jack on the underside of the analog multiline telephone.
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-25
Plug the cord from the adjunct into the TEL EQUIP jack on the GPA.
Slide the switch on the back of the GPA to the setting that provides the required service.
■
■
■
Basic. This setting is used to dial and answer calls from an analog multiline telephone or to attach a T/R adjunct such as a single-line telephone or answering machine. Incoming calls ring only on the analog multiline telephone. This setting also allows the user to originate and receive calls on the telephone while using a computer with a modem attached to the GPA. However, if this setting is used, data calls cannot be answered automatically.
Join. This setting is used to add a recording device or a single-line telephone to a call that is in progress on the telephone. You cannot originate or answer calls on this setting.
Automatic. Use this setting when a GPA connects a modem to an analog multiline telephone for answering calls or answering machine.
Dial Dictation Devices
You can connect a dial dictation device to one of the following, as described earlier in this chapter:
■
■
012 module
016 module
■
■
MLX telephone with an MFM
GPA and analog multiline telephone
You can also connect a dial dictation device through a commercially available trunk adapter or a Universal Paging Access Module (UPAM) on a loop-start line/trunk jack with an external power supply unit.
NOTE:
Using any of the devices listed above, you cannot connect dial dictation devices that require contact closure. You can, however , connect such
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-26 equipment through a UPAM, since it provides contact closure for the device.
Fax Machines
You can connect a fax machine to one of the following, as described earlier in this chapter:
■
■
■
012 module
016 module
MLX telephone with an MFM
The fax machine can send and receive fax calls independently of the telephone.
Dial calls either from the fax machine’s dialpad or from an associated single-line telephone.
Do not use a GPA to connect a fax machine to the system because the fax machine cannot dial out through the GPA.
Group Calling Delay Announcement Devices
You can connect a group calling delay announcement device to one of the following, as described earlier in this chapter:
■
■
■
■
012 module
016 module
MLX telephone with an MFM
GPA and analog multiline telephone
An industry-standard announcement device, such as a Digital Announcer Unit, provides Night Service information or announces to a caller that calling groups are busy.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Credit Card Verification Terminals
Issue 1
June 1997
Page 3-27
You can connect a credit card verification terminal to one of the following, as described earlier in this chapter:
■
■
■
012 module
016 module
MLX telephone with an MFM
If you connect a credit card verification terminal to an MFM, the terminal can place and receive calls independently of the MLX telephone.
Do not use a GPA to connect a credit card verification terminal to the system because the terminal cannot dial out through the GPA.
Headsets
Headsets are designed for hands-free telephone use and consist of several components, depending upon whether manual or one-touch operation is used.
Any Lucent Technologies headpiece works in either mode.
Headpieces
Six different headpieces are available. Each is light, comfortable, and uses a transparent voice tube to eliminate a cumbersome large microphone. Each comes with a 10-ft. (305-cm) coiled cord and a quick-disconnect latch.
■
Mirage . This is a small, almost unnoticeable, monaural headset that uses a disk-shaped receiver. It can be worn on either ear, instead of a headband or ear tip. This headset is not useful in noisy environments.
■
StarSet . This monaural headset is worn without a headband. It uses a soft, pliable ear tip that provides high-quality sound yet allows you to hear other conversations or instructions in the workplace.
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
Issue 1
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Page 3-28
■
■
■
■
Supra Monaural. This monaural headset has an adjustable headband.
It offers a soft, comfortable ear cushion that reduces surrounding noise, making it easier to understand the caller.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone to reduce background noise by up to 75 percent.
Supra Binaural. Sound in both ears with soft ear cushion and adjustable headband.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on flexible boom features windscreen and reduces background noise transmission by up to 75 percent.
Manual Operation (Analog Multiline
Telephones Only)
Manual operation is appropriate when a headset is used occasionally. You pick up the handset to answer a call and replace it to hang up. The headset consists of the headpiece and a modular base unit. The headpiece plugs into the modular base unit, and the modular base unit connects to the telephone through the HANDSET jack on the side of the telephone. The telephone handset is plugged into the modular base unit. The modular base unit allows you to adjust the incoming volume, switch between the headset and handset as
needed, and temporarily mute the line. (See Figure 3-21 .)
One-Touch Operation (All Telephones)
One-touch operation allows you to touch a button to answer a call. On analog multiline telephones, use a headpiece with a plug prong base unit and an adapter (502C). The headpiece connects to the plug prong base unit, which in turn connects to the adapter. The adapter plugs into the OTHER jack on the underside of the telephone. The plug prong unit provides switchhook control for answering calls by pressing a button. You can also adjust the incoming volume.
On MLX telephones, the headpiece is attached to a modular base unit, which is
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-29 attached to the telephone. The handset is also attached to the modular base
OTHER Jack
(underside)
Headpiece
Modular
Base
Unit
502C Adapter
Plug Prong Base Unit
Headpiece
Handset Jack
Manual Operation
(Analog Multiline
Telephones only)
One-Touch Operation
(Analog Multiline Telephones)
Headpiece
Handset
Jack
Modular
Base
Unit
MLX-28D
Home
Menu
Inspct
Move
7
4
8
1
5
2
6
9
3
DEF
0 per
#
One-Touch Operation
(MLX Multiline
Telephones only)
Figure 3-21.
Manual and One-Touch Headset Operation
Loudspeaker Paging Systems
Use a loudspeaker paging system to page co-workers and make announcements. You connect the paging system to the jack of an LS or GS line/trunk that is programmed for paging.
Figures 3–22, 3–23, and 3–24 show various configurations for single-zone paging. Figures 3–25 and 3–26, later in this chapter, show single-zone and
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-30 muti-zone paging configurations that include background music through a
Magic on Hold audio source. Bidirectional paging, also called talk-back, is shown in
.
Dual-Tone Multifrequency (DTMF) Signaling
You can connect external paging systems that use dual-tone multifrequency
(DTMF) signaling, such as PagePac Plus with Zone Expansion Unit paging systems, to an LS or GS line/trunk jack programmed for paging operation, including bidirectional paging operation (talk-back). PagePac Plus does not require an adapter.
Zone paging systems, such as the PagePac series, require one LS or GS jack.
You can use any zone once the paging jack is activated.
You must use a Universal Paging Access Module (UPAM), or PagePal (for
PagePac series systems other than PagePac Plus) to connect a paging system that requires contact closure, an impedance-matching transformer, or both.
Use a Loop Start Trunk Adapter when a customer-supplied paging system does not require contact closure.
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Adjuncts
Speaker
Issue 1
June 1997
Page 3-31
D4BU
Cord
PAGEPAC
PLUS
OUTPUTS
PAGING
INPUT
MUSIC
IN
117
VAC
008 MLX 8 MLX (Digital)
CAUTION
POWER
ON
OFF
Turn of powe removing modules re
AG INPUT
FR
GND
Control Unit
Figure 3-22.
Single-Zone Paging with PagePac Plus
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-32
Speaker
D4BU
Cord
CUSTOMER-SUPPLIED AMPLIFIER
OUTPUTS voice coil
J5 J4
PAGE INPUT
J1
117 VAC
CAUTION
POWER
ON
OFF
Turn of power bef remo ting or ving ore
AG INPUT
FR
GND
008 MLX 8 MLX (Digital)
D4BU
Cord
HARRIS/ DRACON
Model
22050-900
J2 J1
Loop-Start Trunk
Adapter
+24V
POWER
CABLE
GND
Control Unit
+
117 VAC
WHEELOCK
POWER SUPPLY
MODEL EPS-2401
WARNING! The black wire from the LS trunk adapter power cable must be connected to the + (positive) input of the Wheelock PS. The grey on black wire must be connected to the - (negative) input.
Figure 3-23.
Single-Zone Paging with Customer-Supplied Amplifier
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
Issue 1
June 1997
Page 3-33
CAUTION
POWER
ON
OFF
Turn of powe inserting or removing modules re
AG INPUT
FR
GND
008 MLX 8 MLX (Digital)
Speaker
D4BU
Cord
Connection
Block
103 A
12345678
103 A
12345678
Control Unit
PAGEPAC 20
OUTPUTS
PAGING
INPUT
MUSIC
IN
117
VAC
13
14
15
4 PT
DIW
5 PR
BOGEN
Model PAM
CC405258013
ACCESS MODE
AUTO-MANUAL
29 R
30 T
PBX
26 27
Universal
Paging
Access
Module
Set the
Access Mode switch to
MANUAL
GND
POWER
CABLE
+
117 VAC
WHEELOCK
POWER SUPPLY
+24V
MODEL EPS-2401
Figure 3-24.
Single-Zone Paging with UPAM
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
MERLIN Identifier
Issue 1
June 1997
Page 3-34
MERLIN Identifier allows the use of local telephone company caller identification services to receive, store, and use calling party number information. Before installation, verify that this service provided by the Central
Office is available on the lines to be connected. Each MERLIN Identifier consists of the following:
■
A control unit, which must be located near the MERLIN LEGEND control unit
■
■
Up to four individual display units, which can be mounted on analog multiline telephones or wall-mounted for both analog and MLX telephones
An administrative keyboard
Optional equipment includes an administrative display, a PC, and a serial printer.
For detailed instructions, see MERLIN Identifier Installation and Administration.
When MERLIN Identifier is used with MLX telephones, a pair of installer-wired
104A termination outlets is required for each MLX set that is connected to a
MERLIN Identifier display unit.
Modems
You can connect a modem to one of the following:
■
Single-line telephone
■
■
MLX telephone with an MFM
GPA and analog multiline telephone
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
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Page 3-35
NOTE:
When a modem is connected to the TEL/OTHER jack on the MLX telephone equipped with an MFM, data calls can be made from the modem independently of the MLX telephone. Users dial data calls from the data terminal keyboard.
See
Chapter 6, ‘‘Connecting Data Equipment’’ , for complete information on
connecting data equipment.
Music On Hold
®
and Magic on Hold
You can connect a Music On Hold device to an LS or GS line/trunk jack programmed for Music On Hold. The system supports one such connection, either Magic on Hold or a customer-owned music source. The external music coupler (PEC 61398) uses an 8-ohm music source and two attenuation controls for setting the music level.
NOTE:
PagePac Plus equipment can be used with a loudspeaker system to provide music. Or it can provide paging without a music coupler.
If the equipment uses rebroadcasted music or other copyrighted materials, the customer is required to obtain a copyright release and may also require a copyright license from, and pay license fees to, a third party, such as the American Society of Composers, Artists, and Producers
(ASCAP), or Broadcast Music Incorporated (BMI). To bypass the release and license requirement, the customer can purchase a Magic on Hold system from Lucent Technologies, which does not require such a license.
Figures 3–25 and 3–26 show different background music configurations with single-zone and multizone paging.
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
Issue 1
June 1997
Page 3-36
PAGEPAC 20
OUTPUTS
CAUTION
POWER
ON
OFF
Turn off power before inserting or removing modules
AG INPUT
FR
GND
Control
Unit
Speaker
D4BU
Cord
Connection
Block
103 A
12345678
PAGING
INPUT
MUSIC
IN
117
VAC
008 MLX 8 MLX (Digital) T
MUSIC
PORT
BKGD
MOH
OUT MOH
-
VOL
MUSIC IN
Music Coupler
CC405476452
KS-23395L-2
D4BU
Cord
Standard
Phono
Patch Cord
POWER
PLAY
RECORD
103 A
12345678
Connection
Block
13
14
15
4 PT
5 PR
UNIVERSAL
PAGING
ACCESS
MODULE
BOGEN
Model PAM
CC405258013
ACCESS MODE
AUTO-MANUAL
29 R
30 T
PBX
26 27
+24V
POWER
CABLE
+
117 VAC
WHEELOCK
POWER SUPPLY
GND
MODEL EPS-2401
Set the
Access Mode switch to
MANUAL
PUSH
Music Source
MAGIC ON HOLD
Figure 3-25.
Single-Zone Paging with Background Music and Magic on Hold
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Issue 1
June 1997
Page 3-37
CAUTION
POWER
ON
OFF
Turn off power before inserting or removing modules
AG INPUT
FR
GND
Control
Unit
MOH
OUT
BKGD
MOH
-
VOL
MUSIC IN
Music Coupler
CC405476452
KS-23395L-2
MUSIC
PORT
D4BU
Cord
D4BU
Cord
MUSIC IN
J2
PAGEPAC PLUS
PAGE INPUT
J3
117 VAC
J1
P1
PAGE INPUT
J101
CK LS
SWITCH
DL GS
J40
P3
AmpliCenter
Controller
Zone
Expansion
Unit
Mic/Speaker
Mic/Speaker
Standard Phono
Patch Cord
POWER
PLAY
RECORD
Music Source
PUSH
MAGIC ON HOLD
Mic/Speaker
Figure 3-26.
Multizone Paging with Background Music, Magic on Hold, and
Bidirectional Paging (Talk-Back)
MERLIN LEGEND Communications System Release 5.0
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Installing Telephones and Adjuncts
Installing Adjuncts
Supplemental Alerts
Issue 1
June 1997
Page 3-38
Alerting devices notify people working in noisy areas of outside, transferred, and intercom calls. Connect an alert to one of the following:
■
■
■
Single-line telephone
MLX telephone with an MFM
Supplemental Alert Adapter (SAA) and analog multiline telephone
Alerts compatible with the SAA include horns, bells, chimes, and strobes. See
‘‘Supplemental Alert Adapter’’
for installation instructions.
NOTE:
The MFM in SAA mode and SAA support devices operate on 48 V DC.
You can connect alerts operating on 20 through 30 Hz to either an MFM in tip/ring mode or a single-line telephone jack.
Supplemental Alert Adapter
If the system forms indicate a bell, horn, chime, or strobe with an analog multiline telephone, follow the steps below to install an SAA. See
Plug the telephone cord into the TELEPHONE jack on the SAA.
Plug the cord from the alert device into the ALERTER jack on the
SAA.
Plug the cord from the telephone wall jack into the CONTROL UNIT jack on the SAA.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Supplemental Alert Adapter
TELEPHONE
CONTROL
UNIT ALERTER
ON OFF
Issue 1
June 1997
Page 3-39
Conference
Drop
1
GHI
4
PRS
7
*
ABC
2
JKL
5
TUV
8
Oper
0
Transfer
Hold
DEF
3
MNO
6
WXY
9
#
Message
Recall
HFAI/Mic
Speakerphone
Telephone
Wall Jack
Alerter
Figure 3-27.
Installing the Supplemental Alert Adapter
Unsupported Telephones, Adjuncts, and Adapter
Do not connect the following analog telephone adjuncts and adapters to the system. Doing so may cause damage to the device or the system.
■
■
■
Basic Telephone and Modem Interface (BTMI)
Basic Telephone and Modem Interface 2 (BTMI-2)
ATR Interface (ATRI)
MERLIN LEGEND Communications System Release 5.0
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Installing Adjuncts
Issue 1
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Page 3-40
■
■
■
MTR Interface (MTRI)
Off-Premises Extension Unit (OPX)
System 25 Direct Extension Selector (DXS)
See
Table 3-1 for additional notes on unsupported telephones and adjuncts.
Table 3-1. Unsupported Telephones and Adjuncts
Model
510D Personal Terminals
Notes
Digital Communications Protocol (DCP)
DCP telephones 7400 telephones and adjuncts (asynchronous data units and multiple asynchronous data units) that use DCP and are supported on the MERLIN II Communications System
MET telephones Multibutton electronic telephones (METs) and adjuncts used with the Dimension PBX and Horizon systems
Message light does not work Single-line telephones
(with neon message-waiting lights)
Analog telephone adjuncts Basic telephone modem interface (BTMI); BTMI-2; off-premises extension (OPX) unit; System 25 Direct
Extension Selector (DXS); DSS attached to a 34-button
Deluxe membrane
Single-Line Telephones
Releases prior to Release 3.0 system support the single-line telephones listed in
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Installing Adjuncts
Issue 1
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Page 3-41
Model
2500MMGB
2554MMGJ
2500YMGK
2500SM
2514BMW
2526BMG
7101A
*
7102A
2500MMGJ
2500MMGK
1
CS6402UO1A
*
8102
8110
2
500MM
554BMPA
500SM
Description
Basic desk telephone
Basic wall telephone
Basic desk telephone with Message light and Recall button; Recall button used instead of switchhook for features that require a switchhook flash.
Basic desk telephone used with 4A speakerphone
Basic desk telephone with built-in headset jack
Outdoor telephone used with weatherproof enclosure
Basic desk telephone with Message light and Recall and Disconnect buttons. No adjuncts supported.
Basic desk telephone with Message light lamp and Recall button. The
101 and 201 speakerphones and the 500 headsets are supported. Can be used for power-failure transfer (PFT) extensions.
Basic desk telephone, Feature Phone Model 420. Has built-in speakerphone, memory, and redial.
Basic desk telephone
Basic desk telephone with Recall button; Recall button used instead of switchhook for features that require switchhook flash.
Basic desk telephone with jack to support headset adapters and speakerphone adjuncts.
Basic desk telephone with a built-in speakerphone with volume control and Mute button with LED indicator.
Basic telephones equipped with rotary dials so no system features requiring * and # can be used. Telephones with neon Message lights are not supported.
1.
Vintage telephone, no longer available for sale or lease
2.
Although the 8102 can be connected to a speakerphone and the 8110 has a speakerphone, they cannot be used for group paging (not supported on single-line telephones). The auto answer function on the 8110 must be disabled.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Adjuncts
Single-Line Telephones in Release 3.0 and Later
Issue 1
June 1997
Page 3-42
In Release 3.0 and later, only single-line telephones with positive disconnect are fully supported as system telephones (any single-line telephones, equipped with a ground-start button if necessary, can be used as PFT telephones). Older single-line telephones can be used with Release 3.0, but their operation is slightly different.
Table 3-3 lists the single-line telephones supported in Release
3.0 and later.
Table 3-3. Single-Line Telephones Supported by Release 3.0 and Later
Model
2500 YMGL
8101
Description
Basic desk telephone with Message light and Flash button; Flash button is used instead of the switchhook for features that require a switchhook flash, such as Transfer and Hold
Basic desk telephone with Message light and Flash button; Flash button is used instead of the switchhook for features that require a switchhook flash, such as Transfer and Hold
VideoPhone 2500 Provides interactive, small-screen video when both parties use one
Picasso Still-
Image Phone
Allows 2 parties with Picasso Still-Image Phones to transmit and simultaneously discuss full-color images when they view over customer-supplied TV monitor or flat-panel LCD (liquid crystal display) monitor
3129-WTWA
3129-WRWA
Touch-tone outdoor telephone equipped with cast aluminum housing, armored handset cord with bell ringers
Rotary dial outdoor telephone equipped with cast aluminum housing, armored handset cord with bell ringers
3129-WAWA
3129-WNWA
Auto dial outdoor telephone equipped with cast aluminum housing, armored handset cord with bell ringers
Non-dial, automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing, armored handset cord with bell ringers
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Direct Station Selectors
Installing Direct Station Selectors
Issue 1
June 1997
Page 3-43
The Direct Station Selector (DSS) is an optional piece of telephone equipment.
You can connect up to two DSSs to an MLX-28D or MLX-20L telephone that is programmed as an operator console.
Considerations
Review the following items before you begin the installation procedure.
■
Connect the DSSs before you assemble the MLX telephones.
■
Auxiliary power is required under the following circumstances:
— An MLX telephone with an MFM and two DSSs requires a
406743419 power unit.
■
■
■
— An MLX telephone without an MFM, but with two DSSs, requires a
406943837 power unit, 400B adapter, and the D6AP cord provided with the MFM.
— An MLX telephone with one DSS and an MFM requires a
406943837 power unit, 400B adapter, and the D6AP cord provided with the MFM.
— If one carrier has three or more MLX telephones, each with a DSS attached, use a 406943837 power unit, 400B adapter, and D6AP cord for each MLX telephone and DSS after the first two.
The total length of cords between the KS22911-L2 or 406743419 power supply and the MLX telephone must not be more than
50 ft. (15 m).
Do not replace the 2-ft. (61-cm) D8AC cord (packaged with the DSS) with a longer cord. Improper operation may result.
Connect each KS22911-L2 power supply to an AC outlet that is not controlled by a wall switch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Direct Station Selectors
Issue 1
June 1997
Page 3-44
To connect a DSS, follow the steps below. If you are connecting two DSSs to the telephone, unpack the second DSS before you start.
Adjust the angle of the DSS.
■
The DSS is packed fully assembled with the deskstand in the low position. If you prefer the low position, go to Step 2.
■
To adjust the angle of the DSS to the high position: a. Place the DSS face down on a flat surface.
b. Press on the top rear center of the stand to release the tab, then pull the stand toward you and away from the DSS.
c. Insert the tab at the bottom of the stand into the other slot.
d. Lower the stand and press the tab at the top into the corresponding slot on the DSS.
Install the D8AC cord on the DSS.
a. Plug one end of the D8AC cord into the IN jack on the DSS.
b. Route the D8AC cord through the cord channel on the left side of the DSS.
c. If you are installing only one DSS, go to Step 4.
If you are installing two DSSs, repeat Steps 1 and 2 for the second
DSS, then go to Step 3.
Wire the two DSSs. See
a. Place the two DSSs side by side and face down.
b. Route the D8AC cord from the IN jack on the second DSS (DSS2) through the cord channel on the first DSS (DSS1).
c. Plug this D8AC cord into the OUT jack on DSS1.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Direct Station Selectors
D8W D8AC
Issue 1
June 1997
Page 3-45
LINE
DSS
MLX Telephone
D8W
DSS 1
D8AC
DSS 2
LINE
DSS
MLX Telephone
IN
OUT
DSS 1
IN
DSS 2
Figure 3-28.
Connecting One or More DSSs
Wire the telephone to the DSS unit(s). See
a. Remove the handset from the telephone, then place the telephone face down on a flat surface to the right of the upside-down DSS unit(s).
b. Plug the D8AC cord from the IN jack on the DSS1 into the DSS jack on the telephone; then route the cord through the cord channel.
c. Plug the D8W line cord into the LINE jack on the MLX telephone.
The D8AC and D8W cords share the cord channel on the telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Direct Station Selectors
Issue 1
June 1997
Page 3-46
Wall Jack
AC Power
Outlet
D6AP
400B2 Adapter
D8W
MLX-20L
Home
Menu v
Volume
Feature Transfer
HFAI
Mute
Speaker
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
JKL
5
TUV
8
OPER
0
DEF
3
MNO
6
WXYZ
9
#
More
Inspct
Power
Supply
Figure 3-29.
Wiring for Auxiliary Power
Turn the telephone and the DDS unit(s) face up with the telephone
now to the left of the DDS unit(s). See Figure 3-29 .
Insert one end of the coiled H4DU handset cord into the handset and the other end into the jack on the side of the telephone.
If auxiliary power is
not
required, plug the D8W cord into the wall jack and then go to Step 9.
If auxiliary power is required, refer to the following steps and
Figure 3-29 . The combined total length of the D6AP and D8W cords
you use must not be more than 50 ft. (15 m).
a. Plug the D8W cord from the telephone into the 8-conductor modular jack of the 400B or 400B2 adapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Direct Station Selectors
Issue 1
June 1997
Page 3-47 b. Connect one end of the D6AP cord to the 2-conductor (small) modular jack on the 400B or 400B2 adapter, and plug the other end of the D6AP cord into the modular jack of the 406943837 or
406743419 power supply.
!
CAUTION:
Do not plug the D6AP cord into the 8-conductor (large) modular jack of the 400B or 400B2 adapter. Doing so can cause electrical damage to the control unit and to the telephone.
c. Insert the plug end of the 400B or 400B2 adapter into the wall jack.
d. Plug the power supply into a 117-V AC outlet.
Label the DSS designation cards.
a. Pull the tab at the top of the large plastic cover and rotate the cover towards you.
b. Remove the cover and the large designation card.
c. Write or type the button assignments on the card. (For DSS1, use the side that is labeled 00–49; for DSS2, use the side labeled
50–99.)
The button assignments on the designation card should be by dial plan extension number, not by logical ID port number.
d. Replace the card and the plastic cover; make sure the coated side of the cover is facing up.
e. Repeat this step to remove the small plastic cover and to label the small designation card.
NOTE:
If the MLX telephone attached to the DSS is unplugged from the control unit and then plugged in again, the display on the telephone may disappear. Press the Home button to bring back the display.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Assembling MLX Telephones
Issue 1
June 1997
Page 3-48
You will need to assemble an MLX telephone before connecting it to the control unit. For all other telephones, skip to “Connecting Telephones to the Control
Unit.”
Considerations
Review the following items before you begin the procedure:
■
■
MLX telephones are packed with the deskstand in the low position. You can use the deskstand as is, raise it to a higher angle, or remove it. To adjust or remove the stand, see Step 1 of the following instructions. (The diagram on the bottom of the user card tray also shows how to adjust the stand.)
You cannot wall-mount MLX-20L and MLX-28D telephones.
■
■
■
If you wish to wall-mount an MLX-5, MLX-5D, MLX-10, MLX-10D,
MLX-10DP, or MLX-16 DP telephone, you must remove the deskstand first. (Wall-mounting an MLX-5D,MLX-10D,MLX-10DP, or MLX-16DP telephone can make the display hard to read.)
A 630B Phonemount (not included) is also required to mount an MLX-10,
MLX-10D, or MLX-10DP telephone on the wall.
To connect an adjunct (such as an alert, modem, or fax machine) to an
MLX telephone, the telephone must have an MFM installed in it. If you
have not already done so, refer to ‘‘Installing Multi-Function Modules’’ ,
earlier in this chapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Press
Center Tab
Pull Up and
Away
Issue 1
June 1997
Page 3-49
Figure 3-30.
Adjusting or Removing the Deskstand
To assemble an MLX telephone, follow the steps below.
Remove or adjust the deskstand. See
■
If you want to leave the deskstand in the low position, go to
Step 2.
■
If you want to adjust the angle of the deskstand, or remove it in order to wall-mount the telephone: a. Place the telephone face down on a flat surface.
b. Press on the top rear center of the deskstand to release the tab, then pull it up towards you. c. Insert the tab into the slot in the module cover to adjust the height.
d. To remove the deskstand, continue to pull it up and away from the telephone.
e. Release the deskstand from the front slot.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
To
Adjunct
Cord Channel
D4BU Connects to
TEL/OTHER
Jack
Line
D8W
MLX-10
Desk Telephone
To
400B
Line
D8W
MLX-10
Wall-Mounted Telephone
Issue 1
June 1997
Page 3-50
Figure 3-31.
Connecting the Line Cords
Connect the line cords. See
.
a. Plug one end of the D8W cord into the LINE jack on the bottom of the phone.
b. Route the D8W cord through the cord channel on the back of the telephone.
c. If the telephone is for desktop use, turn it face up and plug the
D8W cord into the wall jack.
d. Insert the other end of the coiled H4DU handset cord into the jack on the side of the telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Issue 1
June 1997
Page 3-51
Paper
Clip
MLX-10
MLX-10
Volume >
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
JKL
5
TUV
8
Oper
0
DEF
3
MNO
6
WXYZ
9
#
Figure 3-32.
Removing the Extension Label
Connect the handset.
Insert one end of the coiled H4DU handset cord into the handset.
Label the extension identification card.
a. Insert a straightened paper clip into the hole on the side of the plastic cover while holding your finger on the opposite edge; use the paper clip to push and lift the cover. See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Issue 1
June 1997
Page 3-52
MLX-10
MLX-10
555-1234
Volume >
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
JKL
5
TUV
8
Oper
0
DEF
3
MNO
6
WXYZ
9
#
Figure 3-33.
Labeling the Extension b. Type or write the assigned extension number on the card. See
.
c. If you are wall-mounting an MLX-10, MLX-10D, or MLX-10DP telephone, go to Step 5. If you are assembling a desk telephone, go to Step 6.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Issue 1
June 1997
Page 3-53
MLX-10
MLX-10
Volume >
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
JKL
5
TUV
8
Oper
0
DEF
3
MNO
6
WXYZ
9
#
Figure 3-34.
Removing the Handset Holder
MLX-10
MLX-10
Volume >
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
ABC
2
Oper
0
DEF
3
MNO
6
WXYZ
9
#
Figure 3-35.
Rotating the Handset Holder
Prepare the handset holder for wall-mounting.
a. Remove the handset holder by pushing it up and pulling it out.
See
b. Rotate the handset holder 180 degrees and replace it in its slot.
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Issue 1
June 1997
Page 3-54
MLX-10
MLX-10
555-1234
Volume >
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
1
GHI
4
PQRS
7
*
TUV
8
Oper
0
ABC
2
JKL
5
DEF
3
MNO
6
WXYZ
9
#
Figure 3-36.
Replacing the Extension Label
Replace the extension label and plastic cover.
a. Insert one end into the slot and snap the other end into place. See
.
b. If you are mounting an MLX-10, MLX-10D, or MLX-10DP wall telephone, go to Step 7. If you are assembling a desk telephone, go to Step 8.
Wall mounting an MLX-10, MLX-10DP, or MLX-10D telephone. a. Turn over the telephone and remove the jack guard from the
TEL/OTHER jack area; set the telephone aside.
b. Unpack the 630B Phonemount and remove the modular jack from the backplate.
c. Route the D8W cord (or DIW cable) through the hole in the backplate and have it exit at the top of the backplate; leave 10 in.
(25 cm) of cord to connect the telephone. See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
Jack Plug
Jack Guard
Mounting Plate
Issue 1
June 1997
Page 3-55
630B
Phone
Mount
Figure 3-37.
Mounting the Backplate d. Attach the backplate to the wall; see the instructions provided with the 630B Phonemount.
e. Insert the two short screws provided with the Phonemount into the mounting plate. Be sure to thread the upper screw through the
.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Assembling MLX Telephones
D8W
Issue 1
June 1997
Page 3-56
Mounting
Plate
630B
Figure 3-38.
Routing the Cord Through the Backplate f. Plug the free end of the cord into the LINE jack on the back of the telephone. Route the cord through the cord channel above the jack. See
.
g. Position the telephone on the mounting plate studs and then slide the telephone down to lock it in place. To remove the telephone, slide it up and off.
Label the button assignment card.
a. Pull the tab at the top of the plastic cover toward you.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Installing Cordless or Cordless/Wireless Telephones
Issue 1
June 1997
Page 3-57 b. Type or write the button assignments on the card.
c. Insert the card and replace the plastic cover. Be sure the textured side of the cover is facing you.
Adjust the contrast on the telephone’s display.
■
For an MLX-20L telephone, slide the lever on the top of the telephone.
■
For an MLX-10D, MLX 10DP, or MLX-28D telephone, press the
Menu button and select #NTRST ; follow the display prompts.
Installing Cordless or
Cordless/Wireless Telephones
The sections below describe the ways you can connect MDC 9000 cordless or
MDW 9000 cordless and wireless telephones to the system.
MDC 9000 Cordless Telephone
You can connect the base unit of the MDC 9000 to an analog extension jack.
MDW 9000 Cordless/Wireless Telephones
The following is a brief overview of procedures and considerations for installation of the MDW 9000 telephone. For more detailed information, see the installation guide that comes with the telephone .
■
If possible, place the radio module of a wireless telephone in the same room and on the same wall as the MERLIN LEGEND Communications
System control unit.
A minimum distance of 3 ft. is required between the radio base and the control unit. The radio module must be within 24 ft. of a properly grounded 3-prong AC outlet that is not controlled by a wall switch and connects to the control unit through an analog multiline jack with a line connector.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Issue 1
June 1997
Page 3-58
■
■
■
The charging base station requires only a three-prong AC outlet that is not connected to a wall switch.
The telephone handset must be within range of the radio base. The indoor range is 400 through 600 ft. and the outdoor range is up to 1000 ft.
Except while charging, the handset does not need to be located near the charging base.
Connecting Telephones to the Control Unit
The way you connect telephones to the control unit depends on the number of telephones you are connecting. For 24 telephones or less, use a direct connection. For 25 telephones or more, use cross-connect fields.
For building cross-connect fields, use one of the following wiring kits:
■
Interconnect Wire. This complete wiring kit contains 110 jack-panel blocks, a template, wiring troughs, D-rings, and D8W cords.
■
Systimax. This complete wiring kit contains 110 termination blocks with modular jacks, a 110A field-termination block, a template, wiring troughs,
D-rings, and patch cords.
Considerations
Review the following items before you begin the procedure:
■
■
If the way you connect the telephones differs from the instructions on the system forms, record each jack and telephone change on Form 2a,
System Numbering: Extension Jacks. See Appendix A, ‘‘System
If you use staples to attach the cords to walls or baseboards, make sure you do not pierce the cords.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Issue 1
June 1997
Page 3-59
■
If an MLX telephone or analog multiline telephone is in a different building from the control unit, and is within 1000 ft. (305 m) of the control unit, connect the telephone to the control unit, using two In-Range
Out-of-Building (IROB) protectors.
Make sure you use an MLX-specific IROB protector for an MLX telephone, and an analog multiline-specific IROB protector for an analog multiline telephone.
■
See the documentation packaged with the IROB protector for complete installation instructions.
If the single-line or T/R telephone is 1000 ft. (305 m) or further from the control unit, connect the telephone to the control unit using an
Off-Premises Range Extender (OPRE).
See the documentation packaged with the OPRE for complete installation instructions.
!
CAUTION:
Take extreme care to make sure that you connect MLX phones only to MLX modules; a mismatch could damage the ports and cause them to stop functioning.
Incorrect wiring can result in users not being able to place outgoing calls. Make sure you use the proper cord. For all GS/LS modules:
■
■
Use a D2R cable from an RJ11 jack.
Do not use the Brand-Rex Quad cable from an E66 block.
If you cannot avoid using the Brand-Rex Quad cable, reverse the tip and ring leads at the E66 block to correct the mismatch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Issue 1
June 1997
Page 3-60
■
To avoid introducing power supply noise into system wiring, allow at least 3 in. (7.62 cm) of clearance between the basic carrier’s power supply and any wiring or termination hardware located to the left of the control unit.
!
WARNING:
National and local building codes specify the type of cable required for telecommunication wiring. For example, indoor wiring (DIW cable) cannot be used inside or on top of air plenums or ducts, along hot pipes, or across walkways.
Consult your local ordinances and regulations for proper cable selection.
Wiring a Telephone for Two Voice Pairs
If an analog telephone requires either the Voice Announce to Busy feature or voice and data operating independently, use a bridging adapter to assign two adjacent odd/even telephone jacks (for example, 01 and 02, 13 and 14) on an analog telephone module to that telephone. This provides the telephone with
the two voice pairs needed to use these features. See Figure 3-39
.
NOTE:
The numbers of these telephone jacks are boxed on the system forms. In
Figure 3-39 , the label on the bridging adapter refers to the default dial plan
extension number, not the telephone port number.
The even jack on the bridging adapter should be connected to the odd-numbered telephone port, and the odd jack on the bridging adapter should be connected to the even-numbered telephone port.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
408 408 408 408 408
Central
Office
Lines
Bridging
Adapter
(BR-241-B1)
D8W
EVEN #
Station
ODD #
Issue 1
June 1997
Page 3-61
Line
Telephone
Figure 3-39.
Connecting Two Voice Pairs to a Telephone Using a Bridging
Adapter (BR-241-B1)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Removing Damaged Connecting Blocks
Issue 1
June 1997
Page 3-62
In some cases, a connecting block becomes damaged and must be removed.
To remove a damaged connecting block, follow the steps below:
Remove the wires or the patch cord from the connecting block.
■
If you have Interconnect Wiring, use long-nosed pliers to remove the telephone wires, and tag the wires with tape to identify their positions.
■
If you have Systimax wiring, pull off the patch cord.
Place a 788K1 retainer tool against the conductor pairs beneath the connecting block to be removed. See
Use pliers to grip the connecting block in the center. See
Move the block gently up and down and pull it out.
If a conductor wire is accidentally pulled from a block, pull it with the long-nosed pliers to get some slack.
Use your fingers to lay the conductor wire back in its slot in the index strip, and then reseat it with the D-impact tool.
Seat the new connecting block by using the 788J1 impact tool.
Replace the telephone wire onto the connecting block.
■
If you have Interconnect Wiring, remove the tag from the telephone wires and use the D-impact tool to reseat the wires.
■
If you have Systimax wiring, attach the patch cord to the connecting block.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Issue 1
June 1997
Page 3-63
Pliers
788 K1
Retainer Tool
Figure 3-40.
Removing the Connecting Block
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Telephones and Adjuncts
Connecting Telephones to the Control Unit
Issue 1
June 1997
Page 3-64
Issue 1
June 1997
Issue 1
June 1997 Installation 555-650-140
Connecting the Control Unit to the Network Interface
Page 4-1
4
Connecting the Control Unit to the
Network Interface
The way you connect the control unit to the network interface depends on the
4 type of network interface that is installed. While there are many ways you can do this, the methods discussed in this chapter are usually best.
!
CAUTION:
The local telephone company is responsible for providing appropriate protection for central office trunks. Do not connect the central office trunks until you are certain that they are properly protected. See
‘‘Central Office Trunk Protection’’
Chapter 2
details.
To avoid coupling power supply noise onto system wiring, allow at least 3 in. (7.62 cm) of clearance between the basic carrier’s power supply and any wiring or termination hardware located to the left of the control unit.
If the network interface is greater than 25 ft. (7.62 m) from the control unit, connect the control unit to the network interface, using an Off-Premises Range Extender (OPRE). See the documentation packaged with the OPRE for complete installation instructions.
If you use staples to attach the cords to walls or baseboards, make sure you do not pierce the cords.
National and local building codes specify the type of cable required for telecommunications wiring. For example, you cannot use indoor wiring (DIW) cable inside or on top of air plenums or ducts, along hot pipes, or across walkways. Consult your local ordinances and regulations for proper cable selection.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Wiring
Issue 1
June 1997
Page 4-2
The local telephone company should have installed the network interface (the central office trunks) already. Before you install the system, verify that the network interface is the proper type and that it is within 25 ft. (7.6 m) of the control unit. If the network interface is more than 25 ft. (7.6 m) from the control unit, make sure you have an OPRE.
The adapter you need to connect the central office trunks to the control unit
depends on the type of network interface installed, as shown in Table 4-1 .
Network
Interface Description
RJ11 Connects one outside ground-start (GS), loop-start (LS), or Direct Inward Dial (DID) trunk to one modular jack.
RJ14
RJ21X
RJ2GX
RJ48C/X
Adapter
Connects two outside trunks to one modular jack (GS, LS, or DID).
2-line adapter (267C-type)
50-pin connector connects 25 110AB1 jack-panel block to outside trunks (GS, LS or DID).
110AB1 jack-panel block
50-pin connector for up to eight tie trunks.
356A for eight or fewer tie trunks; 259A for one tie trunk
Connects DS1 facilities to a four-pair jack
(two active pairs).
Z601A if modular cords are used
After installing the adapter, label each jack that connects a central office trunk to the control unit with the trunk’s number. Use the list provided by the local telephone company or System Form 2c, System Numbering: Line/Trunk Jacks for outside trunks as a reference.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-3
NOTE:
If you need to connect the trunk cords differently from the instructions on the system forms, record each change on Form 2c, System Numbering:
Line/Trunk Jacks. See
Appendix A, ‘‘System Numbering Forms’’
.
Also, you may need to know the interface codes for network facilities.
These codes are shown in
Table 4-2 , by trunk type and adapter type.
Table 4-2. Central Office Network Interface Codes
Trunk Type
LS central office trunk
GS central office trunk
DID
OPS
Tie trunk
BRI
DS1
Federal Interface
Code for Trunk
02LS2
02GS2
02RV2-T
OL13C
TL31M
02B1Q
04DU9-B
04DU9-C
Network Interface
RJ11C, RJ14C, RJ21
RJ11C, RJ14C, RJ21
RJ11C, RJ14C, RJ21
RJ11C
RJ2GX
RJ11C, RJ14C, RJ21
RJ48C/X
See note below.
NOTE:
The preferred network interface is the RJ48X. If a customer’s site uses the
RJ48X interface and the customer’s equipment does not provide connection, the T1 trunk’s receive pair is looped back to the transmit pair.
This simplifies troubleshooting the T1 trunk from the central office.
In most installations, the network interface is connected through a cross-connect field to the control unit. However, for systems with fewer than 24 extensions, you can connect the trunk wires directly to the control unit.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-4
When constructing wiring fields between the network interface and the control unit, you must order hardware as individual parts. Do not use Interconnect
Wiring or Systimax wiring kits.
RJ21X Interface
The RJ21X network interface has a female 50-pin (25-pair) amphenol
connector, as shown in Figure 4-1 .
To connect the RJ21X interface to the control unit, you must build a wiring field between the RJ21X interface and the control unit using a 66-type block (RJ21).
This field converts the female amphenol connector to sets of four
1-pair modular jacks.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-5
66-Type Block (RJ21-type) 25-Line Interface
Line 1
Line 2
Line 3
Line 4
Line 5
Line 6
1
27
2
28
3
26
T
R
T
R
T
R
29
4
T
R
30
5
31
6
T
R
T
R
T
R
T
R
To/From
Control
Unit
Line 25
50
25
Line Tip Ring Phone Number
1 26 1 555-3827
2
3
27
28
2
3
555-3828
555-3829
25 50 25 555-3851
4 Jacks
1 pr.
USOC
CUSTOMER
JACJ NO.
RJ21X
1 pr.
1 pr.
1 pr.
From C.O.
TO BE OPENED
BY AUTHORIZED
TELEPHONE CO.
PERSONNEL ONLY
PROTO-TEL
BOULDER, CO.
Amphonol
Plug
Figure 4-1.
RJ21X Network Interface Connector
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-6
Building the Wiring Field
Build the wiring field between the network interface and the control unit using
110AB1-100JP12 termination blocks with modular jacks and associated hardware.
Figure 4-2 shows the hardware you need, including
110AB1-100JP12 termination blocks with modular jacks, 110A1 wire troughs,
D-rings, and D2R cords.
D-RING
110A1 WIRE TROUGH
1
2
3
4
110 AB1-100FT
FIELD TERMINAL BLOCK
1
1
2
3
4
5
11
9
7
12
10
6
8
110AB1-100JP12 TERMINAL BLOCK
4
Figure 4-2.
RJ21X Wiring Field Hardware
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
AT-8762 D
Impact Tool
110 Impact Tool
788J1
788 K1 Retainer
Tool
Spudger
Modular Plug Pressers
Issue 1
June 1997
Page 4-7
Figure 4-3.
RJ21X Wiring Field Tools
To connect the RJ21X network interface to the control unit, follow the steps below.
shows the tools you need.
For each piece of hardware, drill two diagonally opposite holes into the backboard, allowing for a 1/16-inch (1.6 mm) space between each piece of hardware.
Mount the wire troughs and the termination blocks.
There is a wire trough above and below each termination block.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-8
If necessary, repeat Steps 1 and 2 for a second column.
Run the 25-pair amphenol cable on the RJ21X interface to the termination blocks.
If more length is needed, use an A25D male-connector, single-ended,
25-pair, nonplenum cable.
Mount the D-rings to properly dress the wires, as needed.
Cut off the amphenol connector nearest to the cross-connect field and strip the wires for each of the 25 pairs.
Punch down the 25-pair wires to the termination block.
a. Route the wires through the fanning slots on the termination block.
b. Insert the conductors into the designated 110 connecting blocks already on the termination block.
c. Use the D-impact tool to seat the conductors. See Figure 4-4
.
d. Remove any insulation fragments with a spudger.
D-Impact Tool
Figure 4-4.
Using the D-Impact Tool to Seat the Conductors
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-9
Test the central office trunks for proper connection.
See
‘‘Testing Trunks’’ , later in this chapter, for instructions.
Label the network interface jacks, control unit module jacks, termination blocks, and D2R cords.
See
‘‘Labeling Trunks’’ , later in this chapter, for instructions.
For each trunk, plug one end of a D2R cord into the designated jack on the termination block and the other end into the line/trunk jack on the proper control unit module.
NOTE:
The modular jacks on the termination block are 8-wire jacks. The D2R cords, which are 6-wire, also plug into the 8-wire jacks.
!
CAUTION:
Do not plug an analog multiline telephone, an MLX telephone, or anything else that should be plugged into an extension jack into this wiring field: doing so will busy-out the trunk.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
RJ11 and RJ14 Interfaces
Issue 1
June 1997
Page 4-10
RJ11 and RJ14 interfaces are connected to the control unit similarly. However, note the following differences:
■
■
RJ11 connects one central office trunk per jack.
RJ14 connects two trunks per jack.
Plug a 267C-type adapter into each RJ14 jack. You need D2R cords for RJ11 jacks. See
Single-Line Adapter (RJ11)
2-Line Adapter (RJ14)
(267C)
Figure 4-5.
RJ11 and RJ14 Interfaces
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Wiring
Issue 1
June 1997
Page 4-11
!
CAUTION:
Incorrect wiring can damage the ports and cause them to stop functioning.
Make sure you use the proper cords. For all GS/LS modules, do the following:
■
■
Use a D2R cable from an RJ11.
Do not use the Brand-Rex Quad cable from an E66 block.
If you cannot avoid using the Brand-Rex Quad cable, reverse the tip and ring leads at the E66 block to correct the mismatch.
To connect the RJ11 and RJ14 network interfaces to the control unit, follow the steps below:
Test the central office trunks for proper connection.
See
‘‘Testing Trunks’’ , later in this chapter, for instructions.
Label the network interface jacks, the control unit module jacks, and the D2R cords properly.
See
‘‘Labeling Trunks’’ , later in this chapter, for instructions.
Plug one end of a D2R cord into the jack at the network interface and the other end into the appropriate line/trunk jack on the control unit.
Dress the wires properly.
RJ2GX Interface
The RJ2GX is a 25-pair amphenol interface that connects up to 8 tie trunks.
Construct the cross-connect field in the same way you did for the RJ21X interface.
RJ21X and RJ2GX interfaces do not require separate termination blocks. If there is room on the termination block for the trunk wires, you can punch down both the RJ21X and the RJ2GX on the same 110AB1-100JP12 block. Leave any unused wires unterminated.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Testing Trunks
Issue 1
June 1997
Page 4-12
!
CAUTION:
Be careful not to connect tie trunks to GS, LS, or DID ports. Since all the jacks on the termination block are 8-wire jacks, it is possible to interchange tie trunk wires with GS, LS, or DID wires accidentally.
RJ48C/X Interface
The RJ48C/X interface terminates a DS1 trunk at the customer’s premises.
Both RJ48C and RJ48X interfaces have 8-wire modular jacks. However, the
RJ48X interface includes shorting bars that loop the DS1 trunk’s receive pair to the transmit pair. This helps in testing the DS1 trunk from the central office.
Testing Trunks
Before you connect the central office trunks to the control unit, verify that there is dial tone and that you can dial out on every trunk. DID trunks can be tested only through the control unit. Do not test DID trunks at this time.
!
CAUTION:
Do not use analog multiline telephones or MLX telephones for testing.
They do not work for these tests and can be damaged if you use them for this purpose.
Testing Loop-Start Trunks
To perform this test, you need a single-line telephone or an installer’s test telephone (craft set). If you are installing rotary-dial trunks, use a rotary telephone to perform this test.
To test loop-start trunks, follow the steps below:
Plug the single-line telephone or the craft set into each central office line/trunk jack (either at the network interface or at the cross-connect field) and listen for dial tone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Testing Trunks
Issue 1
June 1997
Page 4-13
If you find a central office trunk that does not have dial tone, check for a bad adapter or loose connection.
If adapters and wiring are in working order but you still do not hear a dial tone, notify the Lucent Technologies Service Center acting as the customer’s agent.
When you hear a dial tone, dial a known telephone number to verify dialing.
After the central office completes the connection, check that you have good two-way transmission.
If you cannot dial out on any of the trunks, notify the Lucent
Technologies Service Center acting as the customer’s agent.
It is the customer’s responsibility (or that of the customer’s agent) to report service outages to the local telephone company.
Testing Ground-Start Trunks
To perform this test, you need a single-line telephone with a ground key or a ground-start button.
NOTE:
If a single-line telephone with a ground key or ground-start button is not available, ground one side of the trunk.
To test ground-start trunks, follow the steps below:
Plug the single-line telephone into each central office line/trunk jack
(either at the network interface or at the cross-connect field).
Pick up the handset.
You should hear a dial tone.
Ground the ring lead by pushing the ground key or ground button, or by grounding one side of the trunk.
Remove the ground from the ring lead.
Dial a telephone number to verify dialing.
Also check that you have good two-way transmission after the central office completes the connection.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Labeling Trunks
Issue 1
June 1997
Page 4-14
If you find a central office trunk that does not have dial tone, check for a bad adapter or loose connection.
If adapters and wiring are in working order but you still do not hear dial tone, notify the Lucent Technologies Service Center acting as the customer’s agent.
If you cannot dial out on any of the trunks, notify the Lucent
Technologies Service Center acting as the customer’s agent.
Testing NI-BRI Provisioning
The NI-BRI Provisioning Test should be performed after installing an 800
NI-BRI module and connecting to the network. See Maintenance and
Troubleshooting for the test procedure.
Labeling Trunks
You can have up to 80 central office line/trunk jacks on the system. This procedure describes how to label each D2R or D8W cord, network interface jack, and control unit module jack.
To label trunks, follow the steps below:
Review System Form 2c, System Numbering: Line/Trunk Jacks to determine each central office trunk assignment on the control unit.
Place a green cord label at each end of every D2R or D8W cord.
(These labels are packaged with the basic carrier.)
The green label indicates the number of the central office line/trunk jack to which the cord is connected.
Label the jacks on the termination blocks.
Leave a copy of System Form 2c in a secure place near the control unit.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Installing the Channel Service Unit
Installing the Channel Service Unit
Issue 1
June 1997
Page 4-15
The Channel Service Unit (CSU) provides the interface between the 100D module and the DS1 facilities. The system supports three basic models:
■
ACCULINK 3150 CSU (You may also install an ACCULINK 3160 or 3164
CSU; these provide 2- or 4-data ports, respectively.)
■
■
ESF (Extended Superframe format) T1 CSU
551 T1 CSU
Only the ACCULINK CSUs are available for installation. For more information about the ESF T1 CSU and the 551 T1 CSU, see Maintenance and
Troubleshooting.
The operator’s guides shipped with the ACCULINK CSUs provide detailed installation, set-up and operation, and maintenance and troubleshooting information. Refer to one of these guides if your installation calls for an
ACCULINK channel service unit.
NOTE:
Before you can install a CSU, the local telephone company must provide information such as services available, equipment options, and 48-V DC power on the trunk.
ACCULINK CSUs
The Lucent Technologies Paradyne ACCULINK CSUs replace the ESF T1
CSU. They are fully compatible with the ESF units.
The ACCULINK CSUs differ from the ESF T1 CSU in the following ways:
■
The ACCULINK front panels include an LCD display and 7-button keypads composed of three functional and four directional keys.
■
They contain integral 2400-bps modems for remote access and alarm reporting.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Installing the Channel Service Unit
Issue 1
June 1997
Page 4-16
■
■
■
The front-panel LEDs are labeled and colored differently from the ESF
T1 CSU.
The NETWORK connectors on the rear of the ACCULINK models are
8-pin modular jacks (RJ48C) instead of male 15-pin D-connectors.
Cables are shipped with the units for the CSU-to-Smart Jack connection.
There are no DIP switch options. All options are set via software commands. Access the options in the following ways:
— Locally, from the front panel
— Remotely, using the integral 2400-bps modem. The front panel of a local ACCULINK, in Passthrough mode, can access and option a remote CSU
— Locally and remotely, through the COMPORT connector on the rear and a PC loaded with a Windows software package
(available at an extra charge from Paradyne)
The ACCULINK CSUs come equipped with two factory-set option configurations: Factory 1 (Fact 1) and Factory 2 (Fact 2). They leave the factory set at Fact 1. Two of the default parameters in Fact 1 are ESF/B8ZS. In the Fact
2 setting, two of the default parameters are D4/AMI.
The CSUs offer a number of front-panel alarms and monitor alarm conditions occurring either on the network interface or on the DTE interface. If an
ACCULINK CSU detects two alarm conditions at the same time, it reports the higher-priority alarm. Alarms remain active until the alarm condition is cleared.
Network performance is continually monitored and maintained by internal memory registers when the network interface is configured for ESF operation.
The registers collect performance data for the previous 24-hour period.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Installing the Channel Service Unit
Issue 1
June 1997
Page 4-17
ACCULINK
3150
NET EQPT
IN IN
NET
NET
OUT OUT EQPT
Figure 4-6.
3150 Front Panel
F1 F2 F3
OK FAIL TEST SIG OOF ALRM EER SIG OOF ALRM PDV BPV
NETWORK DTE
POWER AUX PORT COM PORT MODEM NETWORK
DTE
NEC
CLASS 2
INPUT
CAUTION: AUX PORT OR COM PORT MUST NOT BE CONNECTED TO PSTN CR T1 NETWORK
Figure 4-7.
3150 Back Panel
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting the Control Unit to the Network Interface
Installing the Channel Service Unit
Issue 1
June 1997
Page 4-18
Issue 1
June 1997
Issue 1
June 1997 Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit Page 5-1
5
Installing the PC, CAT, or Printer
Once you complete the installation procedures presented in the previous
5 chapters, you can connect a Station Message Detail Recording (SMDR) or Call
Accounting Terminal (CAT) printer and a personal computer (PC), or a CAT and
CAT printer, to the system.
Connecting a PC to the Control Unit
You can use a PC with MS-DOS 3.3 or higher and SPM 4.15 for SMDR, system programming, or maintenance. The method you use to connect the PC to the control unit depends on the distance between the hardware:
■
If the PC is within 50 ft. (15.2 m) of the control unit, see
PC Within 50 Feet’’ on the following page.
■
If the PC is more than 50 ft. (15.2 m) from the control unit, see
‘‘Connecting a PC More Than 50 Feet (15.2 m) Away’’ later on this
chapter.
!
CAUTION:
To prevent damage from electrostatic discharge (ESD), avoid touching leads, connectors, pins, and other components. Use a properly grounded wrist strap.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
Connecting a PC Within 50 Feet
Issue 1
June 1997
Page 5-2
Use this procedure to connect a PC to the control unit when the PC is within 50 ft. (15.2 m) of the control unit.
You need the following hardware for this procedure:
■
355AF adapter
■
■
D8W cord
EIA-232-D cable (optional)
To connect a PC within 50 ft. (15.2 m) of the control unit, follow the steps below.
See
Connect the D8W cord.
■
For system programming or maintenance, plug one end of a D8W cord into the ADMIN jack on the control unit.
■
For SMDR, plug one end of a D8W cord into the SMDR jack on the control unit.
Plug the other end of the D8W cord into a 355AF adapter.
Connect the 355AF adapter.
■
If you are using an EIA-232-D cable, plug one end of the cable into the 355AF adapter and plug the other end into the COM1 port on the PC.
■
If you are not using an EIA-232-D cable, plug the 355AF adapter directly into the COM1 port on the PC.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
SMDR
Jack
ADMIN
Jack
Processor Module
D8W
355AF
Adapter
EIA-232-D
CAUTION
POWER
ON
OFF
Turn of powe removing modules re
AG INPUT
FR
GND
Control Unit
Issue 1
June 1997
Page 5-3
Figure 5-1.
Connecting a PC Within 50 ft. (15.2 m)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
Connecting a PC More Than
50 Feet (15.2 m) Away
Issue 1
June 1997
Page 5-4
Use this procedure to connect a PC to the control unit when the distance is
50 ft. (15.2 m) or more.
NOTE:
If you are installing the PC in a different room than the control unit, make sure that both locations have working wall outlets and wall jacks. Also make sure that the building wiring has been connected so that the wall jacks in each location connect to each other.
You need the following hardware for this procedure:
■
355AF adapter
■
■
EIA crossover cable
Two Z3A2 Asynchronous Data Units (ADUs)
■
■
■
■
ADU crossover cable
400B2 power adapter
2012D transformer
BR1A-4P adapter and 102 connecting block or 103 connecting block
■
■
■
■
■
■
248B adapter
8-position wall jacks
4-pair plug-ended cable
D8W cords
D6AP power cord
EIA-232-D cables
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
Issue 1
June 1997
Page 5-5
To connect a PC 50 ft. (15.2m) or more distant, follow the steps below.
See
Plug one end of a D8W cord into the ADMIN jack on the control unit.
Plug the other end of the D8W cord into a 355AF adapter.
Connect an EIA crossover cable to the 355AF adapter.
Connect one end of an EIA-232-D cable to the EIA crossover cable and plug the other end into the 25-pin male connector on the Z3A2
ADU.
!
CAUTION:
If the PC is in a building outside the main building (control unit location), you must install an ADU and an additional protector in each building. The
ADUs and protectors provide both the control unit and the PC with additional protection against lightning, inadvertent contact with power lines, and power currents induced by nearby power lines. For more information, see the installation notes packaged with the ADU.
Plug one end of a D8W cord into the WALL jack on the Z3A2 ADU and connect the other end to an ADU crossover cable.
Plug the other end of the ADU crossover cable into one of the jacks on a 400B2 power adapter.
Plug one end of a D6AP cord into the 400B2 power adapter.
Plug the other end of the D6AP cord into a 2012D-50M transformer.
Plug the 400B2 power adapter into a wall jack, BR1A-4P adapter,
102 connecting block, or 103 connecting block.
■
■
If you plug the 400B2 into a wall jack, make sure the building wiring has been set up so that the wall jack near the control unit is connected to the wall jack near the PC.
If you plug the 400B2 into a BR1A-4P adapter, 102 connecting block, or 103 connecting block, use 4-pair plug-ended cable to connect the BR1A-4P adapter (or connecting block) to the wall jack near the PC.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a PC to the Control Unit
Issue 1
June 1997
Page 5-6
SMDR
Jack
ADMIN
Jack
Processor Module
008 MLX 8 MLX (Digital)
D8W
EIA
Crossover
Cable
355AF
Adapter
Z3A2 ADU
EIA-232-D
D8W
CAUTION
POWER
ON
OFF
Turn of powe r befo removing modules re
AG INPUT
FR
GND
ADU Crossover Cable
Control Unit
4 Pair Plug
Ended Cable
Building
Wiring
Wall
Jack
Wall
Jack
400B2
Power
Adapter or
D6AP
D8W
2012D-50M
Transformer
AC Outlet
Direct Connection
BR1A-4P Adapter or
102 Connecting Block or
103 Connecting Block
DIW
102 or 103
Connecting Block
D8W or Z3A2 ADU
EIA-232-D
Cable Joints
Figure 5-2.
Connecting a PC More Than 50 ft. (15.2 m) Away
On the PC side, plug one end of a D8W cord into a wall jack and the other end into the WALL jack on the Z3A2 ADU.
Plug one end of an EIA-232-D cable into the 25-pin male connector on the Z3A2 ADU and the other end into the COM1 port on the PC.
Plug the 2012D-50M transformer into a wall outlet.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a CAT to the Control Unit
Connecting a CAT to the Control Unit
Issue 1
June 1997
Page 5-7
The Call Accounting Terminal (CAT) is a stand-alone unit that provides call accounting information. It connects to the SMDR jack on the control unit and links the control unit to the CAT printer. The connection of the CAT to the control unit depends on the distance and whether the CAT and control unit share the same AC outlet.
The CAT and CAT printer are connected at the same time. For more information, see
‘‘Call Accounting Terminal’’ in
.
■
If the CAT is grounded to the same AC outlet as the control unit and the
CAT and CAT printer are within 14 ft. (4.27 m) and 50 ft. (15.2 m),
respectively, of the control unit, refer to ‘‘Connecting a CAT and Printer on the Same AC Outlet’’
.
■
If the CAT is either not grounded to the same AC outlet as the control unit or is more than 14 ft. (4.27 m) from the control unit, refer to
‘‘Connecting a CAT and Printer on a Different AC Outlet’’
.
!
CAUTION:
To prevent damage from electrostatic discharge (ESD), avoid touching leads, connectors, pins, and other components. Wear a properly grounded wrist strap.
Connecting a Printer to the Control Unit
You can connect any 1200-bpi serial printer set at no parity and one stop bit. If necessary, consult the printer’s manual to ensure that these settings are in effect. The system supports the following Lucent Technologies printers:
■
■
Lucent Technologies 572 Printer
Lucent Technologies 475/476 Printer
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-8
■
■
■
Lucent Technologies Call Accounting Terminal (CAT) Printer
Lucent Technologies Call Accounting System Printer
Lucent Technologies Applications Printer
NOTE:
The Lucent Technologies 570 printer is not compatible with the system.
Printer connection varies depending on the printer model, whether the printer is grounded on the same AC outlet as the control unit, and whether the printer is within 50 ft. (15.2 m) of the control unit. The procedures covered in this chapter are described below:
■
■
■
■
If the CAT serial printer is used with a CAT and is grounded to the same
AC outlet as the control unit and is within 50 ft. (15.2 m) of the control unit, refer to
‘‘Connecting a CAT and Printer on the Same AC Outlet’’ .
If the CAT serial printer is used with a CAT and is either not grounded to the same AC outlet as the control unit or is more than 50 ft. (15.2 m) from the control unit, refer to
‘‘Connecting a CAT and Printer on a Different AC
.
If the SMDR or CAT printer is within 50 ft. (15.2 m) of the control unit and is connected to the same 117-V AC branch as the control unit, refer to
‘‘Connecting a Printer Within 50 Feet (15.2 m)’’
.
If the SMDR or CAT printer is more than 50 ft. (15.2 m) from the control unit and is not connected to the same 117-V AC branch as the control unit, refer to
‘‘Connecting a Printer 50 Feet (15.2 m) or More Away’’
.
!
CAUTION:
Before touching leads, connectors, pins, and other components, wear a properly grounded wrist strap, to prevent damage from electrostatic discharge (ESD).
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Connecting a CAT and Printer on the Same AC Outlet
Issue 1
June 1997
Page 5-9
Use this procedure to connect a CAT and CAT serial printer into the same AC outlet as the control unit, provided the CAT is fewer than 14 ft. (4.27 m) and the printer is fewer than 50 ft. (15.2 m) from the control unit.
You need the following hardware for this procedure:
■
Z200A EMI filter
■
■
D8W cord
355A adapter
To connect a CAT and CAT printer on the same AC outlet, follow the steps below. See
Plug the short end of the Z200A EMI cord into the SMDR jack on the control unit.
Plug the other end of the Z200A EMI cord into the SMDR jack on the back of the CAT.
Plug one end of a D8W cord into the PRINTER jack on the back of the CAT.
Plug the other end of the D8W cord into a 355A adapter.
Plug the 355A adapter into the serial port on the back of the printer.
Set the appropriate printer options for SMDR.
See
‘‘Setting Printer Options and DIP Switches’’ , later in this chapter, for
instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-10
CAT PLUS Connections
Using Same AC Outlet
SMDR Port
Short Cord
Z200A
EMI
Filter
Long Cord
CAT PLUS Terminal
D8W-87
CAT Printer
Figure 5-3.
Connecting a CAT and Printer on the Same AC Outlet
Connecting a CAT and Printer on a Different
AC Outlet
If the printer is not grounded to the same AC outlet as the control unit or CAT, or if the printer is more than 50 ft. (15.2 m) from the control unit, use the following procedure to connect a CAT serial printer to the control unit.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-11
NOTE:
If you are installing the printer in a different room than the control unit, make sure that both locations have working wall outlets and wall jacks, and that the building wiring has been connected so that the wall jacks in each location connect with each other.
You need the following hardware for the following procedure:
■
248B adapters
■
■
355AF, 355A adapters
400B2 power adapters
■
■
■
■
D8W cords
D6AP power cords
D8AM modular crossover cable
M7U null modem cable (25-pin cable)
■
■
■
Z3A2, Z3A4 ADUs
2012D transformer
Z200A EMI filter
To connect a CAT printer on a different AC outlet, first make the connections at the control unit, then at the printer.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-12
Follow the steps below to make the connections at the control unit. Refer to
Figure 5-4 throughout the procedure.
Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit.
Plug the other end of the Z200A EMI cord into a 355AF adapter.
Plug the 355AF into one end of an M7U null modem cable.
Plug the other end of the M7U null modem cable into the 25-pin female connector on a Z3A4 ADU.
Plug one end of a D8W cord into the WALL jack on the Z3A4 ADU.
Plug the other end of the D8W cord into a modular jack on the D8AM modular crossover cable.
Plug the other end of the D8AM modular crossover cable into the top jack on the 400B2 power adapter.
Plug the 400B2 power adapter into the wall jack for the control unit.
Make sure the building wiring is set up so that the wall jack for the control unit can communicate with the wall jack for the printer.
Plug one end of a D6AP cord into the 2012D-50M transformer.
If you are using a 248B adapter and 2012D transformer instead of a
2012D-50M transformer, plug the D6AP cord into the jack on the 248B adapter and then connect the spade-tip wires on the 248B adapter to the screws on a 2012D transformer.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-13
MERLIN
LEGEND
SMDR
Wall
Jack
AC
Outlet
CAT PLUS Connections Using
Different AC Outlets
*ADU Arrangements*
Z200A
2012D
Transformer
248B D6AP-87
355A
Male
M7U-87
EIA Crossover
Z3A2 ADU With
M8AJ-87 Equivalent
To Z3A4 ADU
M8AJ-87
Tele
ZA3A2 ADU
Wall
Female
400B2
Inside Wire
AC
Outlet
2012D
Transformer
248B
D8AM-87
Crossover
Tele
ZA3A2 ADU
Wall
D8W-87
D6AP-87
D8W-87
355AF
D8W-87
Wall
Jack
400B2
CAT Printer
CAT PLUS Terminal
Figure 5-4.
Connecting a CAT and Printer on Different AC Outlets: Control
Unit Connections
Plug the other end of the D6AP cord into the lower jack on the
400B2 power adapter.
Plug the 2012D-50M (or 2012D) transformer into the wall outlet for the control unit.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-14
To make the connections at the printer, follow the steps below. See
At the printer location, either plug one end of a D6AP cord into a
2012D-50M transformer or follow the instructions in Step 9 above.
Plug the other end of the D6AP cord into the lower jack on a 400B2 power adapter.
Plug the 400B2 power adapter into the wall jack.
Plug the 2012D-50M (or 2012D) transformer into the wall outlet for the printer.
Plug one end of a second D8W cord into the top jack on the second
400B2 power adapter.
Plug the other end of the second D8W cord into the WALL jack on the Z3A2 ADU.
Connect the 25-pin male connector on the Z3A2 ADU to the 25-pin female end on a second 355AF adapter.
Plug one end of a third D8W cord into the second 355AF adapter.
Plug the other end of the third D8W cord into the SMDR jack on the back of the CAT.
Plug one end of a fourth D8W cord into the PRINTER jack on the back of the CAT.
Plug the other end of the fourth D8W cord into a third 355A adapter.
Slide the third 355A adapter into the serial port on the back of the printer.
Set the appropriate printer options for SMDR.
See
‘‘Setting Printer Options and DIP Switches’’ for instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Connecting a Printer Within 50 Feet (15.2 m)
Issue 1
June 1997
Page 5-15
If the printer is within 50 ft. (15.2 m) of the control unit and is connected to the same 117-V AC branch as the control unit, use this procedure to connect a printer to the control unit.
You need the following hardware for this procedure:
■
Z200A EMI filter
■
Adapter for the connector on the interface cable
— 355A for a male connector
— 355AF for a female connector
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-16
SMDR
Jack
Processor Module
008 MLX 8 MLX (Digital)
Z200A
EMI
Filter
CAUTION
POWER
ON
OFF
Turn of powe r befo removing modules re
AG INPUT
FR
GND
355AF
Adapter
EIA-232-D
Control Unit
SMDR Printer
Figure 5-5.
Connecting a Printer Within 50 ft. (15.2 m)
To connect a printer within 50 ft. (15.2 m), follow the steps below. Refer to
Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit.
Plug the other end of the Z200A EMI cord into a 355AF or 355A adapter.
Plug the female end of the adapter into either the 25-pin male connector on the printer’s interface cable or the serial port on the printer.
Set the appropriate printer options for SMDR.
See
‘‘Setting Printer Options and DIP Switches’’ for instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Connecting a Printer 50 Feet
(15.2 m) or More Away
Issue 1
June 1997
Page 5-17
Use this procedure to connect a printer to the control unit if the following conditions apply:
■
■
■
The printer is not a CAT printer connected to a CAT.
The printer is 50 ft. (15.2 m) or more from the control unit.
The printer is not grounded to the same AC outlet as the control unit. The printer is not grounded to an outlet that is on the same
117-V AC branch as the control unit and that is 50 ft. (15.2 m) or closer to the control unit.
NOTE:
If you are installing the printer in a different room than the control unit, make sure that both locations have working wall outlets and wall jacks, and that the building wiring has been connected so that the wall jacks in each location communicate with each other.
You need the following hardware for this procedure:
■
Z200A EMI filter
— Adapter for the interface cable connector
— 355A for the male connector
■
■
■
— 355AF for the female connector
400B2 power adapter
Z3A2 ADUs
BR1A-4P adapter or 102 connecting block or 103 connecting block
■
■
■
■
8-position wall jacks
EIA crossover cable
ADU crossover cable
2012D transformer
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-18
■
■
■
■
■
248B adapter
D8W cords
D6AP power cord
EIA-232-D cable
4-pair plug-ended cable
To connect a printer 50 ft. (15.2 m) or more away from the control unit, follow the steps below. See
.
Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit.
Plug the other end of the Z200A EMI cord into a 355AF adapter.
Plug the female end of the 355AF adapter into one end of an EIA crossover cable.
Plug the other end of the EIA cable into the 25-pin male connector of the Z3A2 ADU.
!
CAUTION:
If the printer is in a building outside the main building (control unit location), you must install an ADU and an additional protector in each building. The ADUs and protectors provide both the control unit and the printer with additional protection against lightning, inadvertent contact with power lines, and power currents induced by nearby power lines. See the installation notes packaged with the ADU for more information.
Plug one end of a D8W cord into the WALL jack on the Z3A2 ADU.
Plug the other end of the D8W cord into an ADU crossover cable.
Plug the other end of the ADU crossover cable into one of the jacks on a 400B2 power adapter.
Plug one end of a D6AP cord into the other jack of the 400B2 adapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Processor Module
008 MLX 8 MLX (Digital) Z200A
EMI Filter
355AF
Adapter
EIA Crossover
Cable
Z3A2 ADU
D8W
M8AJ-87
Adapter
CAUTION
POWER
ON
OFF
Turn of powe r befo inserting or removing modules re
AG INPUT
FR
GND
Control Unit
ADU Crossover Cable
D6AP
400B2
Power
Adapter
BR1A-4P Adapter or
102 Connecting Block or
103 Connecting Block
2012D-50M
Transformer
DIW
102 or 103
Connecting Block
D8W
Z3A2 ADU
EIA-232-D
AC
Outlet
M8AJ-87
Adapter
SMDR
Jack
SMDR Printer
Figure 5-6.
Connecting a Printer More Than 50 ft. (15.2 m) Away
Issue 1
June 1997
Page 5-19
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-20
248B Adapter
Transformer with 248B Adapter
2012D Transformer
D6AP Cord
Figure 5-7.
Connecting the 248B Adapter and the 2012D Transformer
Plug the other end of the D6AP cord into the 2012D-50M transformer.
If you are working with a 248B adapter and 2012D transformer instead of a 2012D-50M transformer, plug the D6AP cord into the jack on the 248B adapter, and then connect the spade-tip wires on the 248B adapter to the screws on a 2012D transformer. See
.
Plug the 400B2 adapter into a wall jack, BR1 A-4P adapter, 102 connecting block, or 103 connecting block.
Complete the 400B2 connection.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-21
■
If the 400B2 is plugged into a wall jack, make sure that building wiring has been set up so that the wall jack for the control unit can communicate with the wall jack for the printer.
■
If the 400B2 is plugged into a BR1A-4P adapter, 102 connecting block, or 103 connecting block, use 4-pair plug-ended cable to connect the BR1A-4P adapter (or connecting block) to the wall jack for the printer.
On the printer side, plug one end of a D8W cord into the wall jack and the other end into the WALL jack on the Z3A2 ADU.
Plug one end of an EIA-232-D cable into the 25-pin male connector on the Z3A2 ADU and the other end into the serial port on the printer.
Plug the 2012D-50M (or 2012D) transformer into a wall outlet.
Set the appropriate printer options for SMDR.
See
‘‘Setting Printer Options and DIP Switches’’ for instructions.
Setting Printer Options and DIP Switches
If the customer has an Lucent Technologies 572, Lucent Technologies 475/476,
CAT, or Lucent Technologies Applications printer, use this section to set up printer options. If another type of serial printer is being used, review these setup options for guidance and consult the manual for the printer. Use the information below to determine the correct printer setting for the printer:
■
For the 572 printer, set the options on the printer according to
(See the user’s guide supplied with the printer for more information.)
■
For the 475/476 printer, set the DIP switches on the printer according to
Table 5-2 . (See the user’s guide supplied with the printer for more
information.)
■
■
For the CAT printer, set the DIP switches on the printer according to
Table 5-3 . (See the user’s guide supplied with the printer for more
information.)
For the Applications printer, set all the DIP switches on the printer to off.
(See the user’s guide supplied with the printer for more information.)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-22
Table 5-1. Lucent Technologies 572 Printer Options
16
17
18
22
31
04
05
06
07
11
No.
01
02
03
13
14
15
Function
FORM LENGTH
LPI
CPI
LQ or NLQ
BUZZER
FONT
RESOLUTION
BUFFER
PW ON MODE
DIRECTION
BUFFER FULL
P.E.
AUTO CR
ZERO
AUTO LF
1" SKIP
01
01
01
01
01
01
01
01
01
02
Menu
09
01
01
01
01
02
Status
11
6
10
LQ
ON
BUILT-“IN”
144
ON-“LINE”
ON-“LINE”
BI-DIR. 1
LF + CR
ACTIVE
CR + LF
0
CR ONLY
OFF
Continued on next page
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Table 5–1, Continued
34
35
81
82
83
84
85
91
No.
32
33
92
93
94
95
96
Function
CHAR. SET (G0, GL)
CHAR. SET (G1, GR)
CHAR. SET (G2)
CHAR. SET (G3)
OFF- “LINE” STATE
DSR
RTS TIMING
CD
CTS
OVER RUN
DATA BIT
PROTOCOL
STOP BIT
PARITY
BPS
Menu
02
01
03
0
01
02
01
02
02
02
02
03
01
O1
04
Status
USA
UK
GE
“LINE” DRAWING
ALL RECEIVE
OFF
RTS
OFF
OFF
256
8
XON/XOFF
1
2
NON
1200
Issue 1
June 1997
Page 5-23
1.
This is the default status, but the system cannot read the character sent by the printer.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Table 5-2. Lucent Technologies 475/476 Printer DIP Switch Settings
1
Switch 1
DIP 1-Open
DIP 2-Closed
DIP 3-Open
DIP 4-Open
DIP 5-Closed
DIP 6-Closed
DIP 7-Closed
DIP 8-Open
Switch 22
DIP 1-Open
DIP 2-Closed
DIP 3-Closed
DIP 4-Open
Switch 2
DIP 1-Open
DIP 2-Open
DIP 3-Open
DIP 4-Open
DIP 5-Open
DIP 6-Open
DIP 7-Closed
DIP 8-Open
Switch 23
DIP 1-Closed
DIP 2-Open
DIP 3-Open
DIP 4-Open
DIP 5-Closed
DIP 6-Open
Switch 21
DIP 1-Open
DIP 2-Open
DIP 3-Open
DIP 4-Closed
DIP 5-Open
DIP 6-Open
DIP 7-Open
DIP 8-Closed
Switch 24
DIP 1-Open
DIP 2-Closed
DIP 3-Closed
DIP 4-Open
DIP 5-Open
DIP 6-Closed
DIP 7-Open
DIP 8-Closed
1.
Open= off; Closed = on
Issue 1
June 1997
Page 5-24
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-25
Table 5-3. Lucent Technologies Printer DIP Switch Settings
1
Switch 1
DIP 1-On
DIP 2-On
DIP 3-On
DIP 4-On
DIP 5-On
DIP 6-On
DIP 7-On
DIP 8-On
Switch 2
DIP 1-On
DIP 2-On
DIP 3-Off
DIP 4-Off
DIP 5-On
DIP 6-On
DIP 7-On
DIP 8-Off
Control Switch
DIP 1-Off
DIP 2-Off
DIP 3-Off
DIP 4-Off
DIP 5-On
DIP 6-Off
DIP 7-On
DIP 8-Off
1.
Open = off; Closed = on
Applications Printer DIP Switch Settings
For the Applications Printer, the only DIP switch setting is the control switch. Set all control switch DIP switches (1 through 8) to Off (open).
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing the PC, CAT, or Printer
Connecting a Printer to the Control Unit
Issue 1
June 1997
Page 5-26
Issue 1
June 1997
Issue 1
June 1997 Installation 555-650-140
Connecting Data Equipment
Data Stations Page 6-1
6
Connecting Data Equipment
This chapter explains how to set up data stations. A data station sends and/or
6 receives data. If the data station includes a telephone, the station can also send and receive voice. If the system includes both modem and terminal adapter data stations that need to communicate with each other, then you need to set up a modem pool for those data stations. Modem pools are described in the applications note entitled MERLIN LEGEND Communication System Modem
Pooling.
Data Stations
A data station is a combination of equipment that can include a telephone and a
PC, printer, optical scanner, or fax machine. If the data station is connected to a tip/ring, analog, or MLX extension jack for data communications over analog trunks, it requires a modem to convert the signal from digital to analog or from analog to digital. If, however, the data station is connected to an MLX extension jack for data communications over a DS1 (Digital Signal Level 1) Primary Rate
Interface (PRI) facility, it requires an ISDN terminal adapter instead of a modem.
Table 6-1 provides a detailed comparison of data station configurations.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Data Stations
Issue 1
June 1997
Page 6-2
Table 6-1. Data Station Configurations
Type of
Station
Analog voice and modem data
Modem data-only
*
Telephone
(for voice)
Analog multiline telephone and
BR-241-B1 bridging adapter
None
GPA or
MFM
GPA
None
MLX voice and modem data
MLX voice and Terminal
Adapter
Terminal
Adapter data-only
Synchronous
Terminal
Adapter for
Video MLX
2B Data
Any MLX telephone
Any MLX telephone
None
Passive bus
MLX
MFM
None
None
None
DCE
Modem
DTE
Terminal, PC, fax (cannot dial), optical scanner, or host computer
Modem
Modem
7500B or
ExpressRoute
Terminal
Adapter
7500B or
ExpressRoute
Terminal
Adapter and a 440A4 terminating resistor adapter
PE equipment or Terminal
Adapter
Terminal, PC, fax, credit card verification, optical scanner, or host computer
Terminal, PC, fax, credit card verification, optical scanner, or host computer
Terminal, PC, fax, credit card verification, optical scanner, host computer, or video codec
Terminal, PC, fax, credit card verification, optical scanner, host computer, or video codec
PC with video applications
*.
A single-line telephone may be attached for dialing purposes.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Data Stations
Issue 1
June 1997
Page 6-3
NOTE:
The analog voice and modem data station requires a bridging adapter to connect the telephone to the two adjacent analog extension jacks.
The terminal adapter data-only station requires a terminating resistor adapter to connect the terminal adapter to the MLX extension jack.
See
‘‘Video Conferencing Data Stations’’
, later in this chapter, for configuration details on stations including video codecs.
The cord length from the terminal adapter to the telephone cannot be more than 80 ft. (24 m).
Do not connect two terminal adapters on one line.
Modem Data Stations
A modem data station uses a modem to convert digital signals so that it can send and receive analog signals. This type of station allows data communication without PRI facilities.
The system supports the types of modem data stations listed below.
■
Analog Voice and Modem Data. This station includes a data terminal and an analog multiline telephone.
■
■
Modem Data-Only. This station includes a data terminal and modem. If this station’s modem has a phone jack, you can connect a single-line telephone; however, voice and data at the same time are not possible.
MLX Voice and Modem Data. This station includes a data terminal, a modem, and an MLX telephone.
See Form 2a, System Numbering: Extension Jacks for your customer’s specifications. Then refer to the appropriate section later in this chapter for instructions on setting up modem data stations.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Data Stations
Terminal Adapter Data Stations
Issue 1
June 1997
Page 6-4
A terminal adapter data station uses a 7500B or ExpressRoute data module to convert MLX voice signals and DTE digital signals to the digital transmission signaling standard, so that it can send and receive digital signals. This type of station requires PRI facilities to send and receive data to and from digital data stations that are outside the system.
The system supports the following types of data stations connected to terminal adapters:
■
MLX Voice and Terminal Adapter Data. This station includes a terminal adapter, a data terminal, and an MLX telephone.
■
Terminal Adapter Data-Only. This station includes a terminal adapter, and a data terminal, but no telephone.
For your customer’s specifications, see Form 2a, System Numbering: Extension
Jacks and Form 2b, System Numbering: Digital Adjuncts. Then refer to the appropriate section later in this chapter for instructions on setting up terminal adapter data stations.
NOTE:
A video conferencing data station is a synchronous terminal adapter data station. Refer to
‘‘Video Conferencing Data Stations’’ for more information.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Analog Voice and Modem Data Stations
Issue 1
June 1997
Page 6-5
Analog Voice and Modem
Data Stations
Figure 6-1 shows the equipment configuration for an analog voice and modem
data station.
GPA Settings
The switch on the back of the General Purpose Adapter (GPA) used in Step 4, provides two settings, Automatic and Basic (Join is not used).
Use the Basic setting to originate:
■
Modem calls
■
Telephone calls while using the modem
When the GPA is connected to an analog multiline telephone and configured using the Automatic setting, you can:
■
Answer calls (if this is the case, an Auto Answer All button must be programmed so that calls can be answered automatically).
■
Make and receive calls on the telephone while using the modem. The speakerphone must not be used.
Setting Up
To set up an analog voice and modem data station, follow the steps below:
If using an external modem, use an EIA-232-D cable to connect the
SERIAL port on the data terminal to the modem. If using an internal modem, it should already be connected to the correct serial port.
If the data terminal has both COM1 and COM2 ports, make sure you use the one designated for data transmission. See the customer’s system manager if you are not sure.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Analog Voice and Modem Data Stations
Issue 1
June 1997
Page 6-6
Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal.
If you are not sure, see the customer’s system manager or the documentation packaged with the modem, data communications software, and data terminal.
Connect the modem to the GPA.
a. Plug one end of a D4BU cord into the TEL/EQUIP jack on the
GPA.
b. Plug the other end into the modem as indicated in the modem’s documentation.
Connect the GPA to the analog multiline telephone.
a. Plug one end of a D8AC cord into the VT jack on the back of the
GPA.
b. Plug the other end into the OTHER jack on the bottom of the telephone.
c. Slide the switch on the back of the GPA to Automatic or Basic.
See
‘‘GPA Settings’’ above for your options.
Use a D8W cord to connect the STATION jack on the BR-241-B1 bridging adapter to the LINE jack on the analog multiline telephone.
Use two D8W cords to connect the EVEN and ODD jacks on the
BR-241-B1 bridging adapter to the extension jacks indicated on
Form 2a, System Numbering: Extension Jacks.
Connect the EVEN jack on the bridging adapter to the extension jack associated with the even-numbered extension, not the logical ID.
Connect all power cords to an AC outlet that is not controlled by a wall switch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Analog Voice and Modem Data Stations
408, 408 GS/LS, or 008 Module
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
Two adjacent
Analog Extension jacks
D8W cord
STATION
BR-241-B1
Bridging Adapter
EVEN
D8W cord
ODD
LINE jack
AC Outlet
D8AC cord
TEL/OTHER jack
VT jack
GPA
Data Terminal
Analog Multiline
Telephone
TEL/EQUIP jack
D4BU cord
LINE jack
EIA-232-D Cable
SERIAL connector
Modem
AC Outlet
Figure 6-1.
Analog Voice and Modem Data Equipment Configuration
Issue 1
June 1997
Page 6-7
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Modem Data-Only Stations
Modem Data-Only Stations
Issue 1
June 1997
Page 6-8
Figure 6-2 shows the equipment configuration for a modem data-only station.
To set up a modem data-only station, follow the steps below:
If using an external modem, use an EIA-232-D cable to connect the modem to the serial port on the data terminal. If using an internal modem, it should already be connected.
For a data terminal that has both COM1 and COM2 ports, make sure you use the one designated for data transmission. See the customer’s system manager if you are not sure.
Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal.
If you are not sure, see the customer’s system manager or the documentation packaged with the modem, data communications software, and data terminal.
Connect the modem to the control unit.
a. Plug one end of a D4BU cord into the appropriate modem jack; see the modem’s documentation if you are not sure.
b. Plug the other end into the appropriate basic extension jack on the
012 or 008 OPT module. See Form 2a, System Numbering:
Extension Jacks for the appropriate module and extension jack.
Connect all power cords to an AC outlet that is not controlled by a wall switch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Modem Data-Only Stations
008 OPT Module
012 Module
Tip Ring
Extension jack
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
AC Outlet
D4BU cord
EIA-232-D Cable
SERIAL connector
LINE jack
Modem
AC Outlet
Figure 6-2.
Modem Data-Only Equipment Configuration
Issue 1
June 1997
Page 6-9
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
MLX Voice and Modem Data Stations
MLX Voice and Modem
Data Stations
Issue 1
June 1997
Page 6-10
Figure 6-3 shows the equipment configuration for an MLX voice and modem
data station.
008 MLX or
408 GS/LS-MLX
Module
MLX
Extension jack
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
AC Outlet
D8W cord
Data Terminal
LINE jack
MLX-20L
Home
Menu
More
Inspct v Volume
Feature
HFAI
Mute
Speaker
Transfer
Conf
Drop
Hold
MLX Telephone with MFM
TEL/OTHER jack
D4BU cord
EIA-232-D Cable
SERIAL connector
LINE jack
Modem
Figure 6-3.
Modem Data and MLX Voice Equipment Configuration
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
MLX Voice and Modem Data Stations
Issue 1
June 1997
Page 6-11
To set up a modem data and MLX voice station, follow the steps below:
Use an EIA-232-D cable to connect the serial port on the data terminal to the modem.
For a data terminal that has both COM1 and COM2 jacks, make sure you use the one designated for data transmission. See the customer’s system manager if you are not sure.
Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal.
If you are not sure, see the customer’s system manager or the documentation packaged with the modem, data communications software, and data terminal.
Connect the modem to the MFM in the MLX telephone.
If the MFM is not installed already, refer to
a. Plug one end of a D4BU cord into the appropriate modem jack, as described in the modem’s documentation.
b. Plug the other end into the TEL/OTHER jack on the bottom of the
MLX telephone.
c. Route the D4BU cord through the telephone’s cord channel.
Connect the MLX telephone to the control unit.
a. Plug one end of a D8W cord into the LINE jack on the bottom of the MLX telephone.
b. Plug the other end into the appropriate MLX extension jack. See
Form 2a, System Numbering: Extension Jacks for the appropriate module and extension jack.
Connect all power cords to an AC outlet that is not controlled by a wall switch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
MLX Voice and Terminal Adapter Data Stations
MLX Voice and Terminal Adapter
Data Stations
Issue 1
June 1997
Page 6-12
Figure 6-4 shows the equipment configuration for MLX voice and terminal
adapter data station.
The configuration shown in
asynchronous terminal adapter data transmission. For information on setting up synchronous terminal adapter
data stations, see ‘‘Video Conferencing Data Stations’’ later in this chapter.
The maximum cord length from the terminal adapter to the telephone is 80 ft.
(24.38 m).
Setting Up
To set up an MLX voice and terminal adapter data station, follow the steps below:
Use an EIA-232-D cable to connect the serial port on the data terminal to the terminal adapter.
If the data terminal that has both COM1 and COM2 connectors, make sure you use the one designated for data transmission. See the customer’s system manager if you are not sure.
Make sure the terminal adapter option settings for parity and speed are compatible with the data terminal. (Speed is synchronized automatically if the factory setting has not changed.)
If you are not sure about the speed and parity of the data terminal, see the customer’s system manager or the documentation packaged with the terminal adapter and data terminal.
Plug the other end of the EIA-232-D cable into PORT 1 on the terminal adapter.
Plug the WP90110-L7 power supply cord into the POWER receptacle on the terminal adapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
MLX Voice and Terminal Adapter Data Stations
Issue 1
June 1997
Page 6-13
Connect the terminal adapter to the MLX telephone.
a. Plug one end of a D8W cord into the PHONE jack on the terminal adapter.
b. Plug the other end into the LINE jack on the MLX telephone.
008 MLX or
408 GS/LS-MLX
Module
MLX
Extension jack
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
D8W cord
D8W
MLX-20L cord
Home
Menu v
Volume
Feature
Transfer
HFAI
Mute
Conf
Drop
Speaker Hold
MLX
Telephone
PHONE jack
LINE jack
PORT 1
Terminal Adapter
More
Inspct
LINE jack
POWER
EIA-232-D
Cable
SERIAL connector
Data
Terminal
WP90110-L7
Power Supply
AC Outlet
AC Outlet
Figure 6-4.
MLX Voice and Terminal Adapter Data Equipment Configuration
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Terminal Adapter Data-Only Stations
Issue 1
June 1997
Page 6-14
Connect the terminal adapter data module to the control unit.
a. Plug one end of a D8W cord into the LINE jack on the terminal adapter.
b. Plug the other end into the appropriate MLX extension jack. See
Form 2a, System Numbering: Extension Jacks for the appropriate module and extension jack.
Connect all power cords to an AC outlet not controlled by a wall switch.
Terminal Adapter Data-Only
Stations
Figure 6-5 shows an equipment configuration for a terminal adapter data-only
station.
To set up a terminal adapter data-only station, follow the steps below:
Use an EIA-232-D cable to connect the SERIAL port on the data terminal to the terminal adapter.
For any data terminal that has both COM1 and COM2 connectors, make sure you use the one designated for data transmission. See the customer’s system manager if you are not sure.
Make sure that the terminal adapter option settings for parity and speed are compatible with the data terminal. (Speed is synchronized automatically if the factory setting has not been changed.)
If you are not sure about the speed and parity of the data terminal, see the customer’s system manager or the documentation packaged with the terminal adapter and the data terminal.
Plug the other end of the EIA-232-D cable into PORT 1 on the terminal adapter.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Terminal Adapter Data-Only Stations
Issue 1
June 1997
Page 6-15
Plug the WP90110-L7 power supply cord into the POWER receptacle on the terminal adapter.
Use a 440A4 terminating resistor adapter to connect the terminal adapter to the control unit.
a. Use a D8W cord to connect the 440A4 terminating resistor adapter to the LINE jack on the terminal adapter.
b. Use a second D8W cord to connect the other end of the adapter to the appropriate MLX extension jack. See Form 2b, System
Numbering: Digital Adjuncts for the appropriate module and extension jack.
Connect all power cords to an AC outlet not controlled by a wall switch.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Terminal Adapter Data-Only Stations
008 MLX or
408 GS/LS-MLX
Module
MLX
Extension jack
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
D8W cord
440A4 (100 )
Terminating
Resistor Adapter
LINE jack
PORT 1
Terminal Adapter
POWER
EIA-232-D
Cable
SERIAL connector
Data
Terminal
WP90110-L7
Power Supply
Issue 1
June 1997
Page 6-16
AC Outlet
AC Outlet
Figure 6-5.
Terminal Adapter Data-Only Equipment Configuration
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
Video Conferencing Data Stations
Issue 1
June 1997
Page 6-17
You can use the terminal adapter with a Multipurpose Enhancement Board for synchronous data communication. This type of station allows data transmission at speeds of 56 or 64 kbps.
This section is only a guideline for connecting video conferencing equipment to the system. For additional information, refer to the documentation packaged with the video codec.
Also, for instructions on using the Multipurpose Enhancement Board or for additional information on setting up the terminal adapter, see the documentation packaged with the terminal adapter.
You need the following hardware:
■
008 MLX module or 408 GS/LS-MLX module and a 100D module in the control unit
■
■
ACCULINK 3150 CSU
Two terminal adapters:
■
■
■
■
■
— Two 7500B data modules with two 7500B data module feature package 2 upgrades (user manuals included)
— Two ExpressRoute terminal adapters
Two Multipurpose Enhancement Boards [install one of these in each terminal adapter for synchronous communication and an RS-366
Automatic Calling Unit (ACU) interface]
Two WP901 10-L7 power supplies (one per stand-alone terminal adapter)
Two 440A4 terminating resisting adapters
Z77A multiple mounting (mounting for multiple 7500B data modules)
PictureTel video codec unit
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
Issue 1
June 1997
Page 6-18
■
■
Two Shore Microsystems SM-100EIA-232/V.35 converters (or equivalent)
Cables:
— Two male/male EIA-232-D cables, 8 ft. (24 m), to connect the
PORT 1 connectors on the terminal adapters to the EIA-232/V.35 converters
— Two male/male V.35 DB-37 cables, 8 ft. (24 m), to connect the
V.35 communication ports on the video codec to the EIA-232/V.35 converters
— Two male/male RS-366 DB-25 cables, 8 ft. (24 m), to connect the
RS-366 dialing port of the video codec to PORT 2 on the terminal adapters
Figure 6-6 shows an example of a video conferencing configuration.
NOTE:
If you are connecting MLX telephones, omit both 440A4 terminating resistors.
The maximum cord length from the terminal adapters to the telephone is
80 ft. (24.38 m).
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
008 MLX or
408 GS/LS-MLX Module
100D Module
D8W cord
Two MLX extension jacks
DS1 line/trunk jack
LINE jack
More
Inspct
Home
Menu
MLX-20L v Volume
Feature Transfer
HFAI
Mute
Speaker
Conf
Drop
Hold
MLX Telephones for Voice Only Calls
(Optional)
404A
Terminating
Resistor
Adapter
(Optional)
LINE jack
Home
Menu
More
Inspct
MLX-20L v
Volume
Feature
HFAI
Transfer
Conf
Mute
Speaker
Drop
Hold
PORT 2
D8W cord
CAUTION
TURN OFF
POWER BEFORE
INSERTING OR
REMOVING
MODULES
D8W cord
D8W cord
LINE jack
PHONE jack
Terminal Adapter
Multipurpose
Enhancement
Board
DB 25
Cable
POWER PORT 1
V.24
D8W cord
Board
LINE jack
PHONE jack
POWER
440A4
Terminating
Resistor
Adapter
(Optional)
D8W cord
Terminal Adapter
Multipurpose
Enhancement
PORT 1
V.24
CSU
5ESS
Switch or
4ESS
Switch
PORT 2
DB-25
Cable
B8ZS or
AMI
Setting
ISDN
Network
AC Outlet
AC
Outlet
WP90110-L7
Power Supply
RS366
Ports
Automatic
Calling Unit
EIA-232-D Cable
EIA-232/V.35
Converter
DB37
Cable V.35
Ports
Digital Signal
Processor
EIA-232/V.35
Converter
WP90110-L7
Power Supply
DB37
Cable
AC Outlet
Video Codec
Microphones Mixer Camera
Monitor
Monitor
Speaker
Figure 6-6.
Video Conferencing Configuration
Issue 1
June 1997
Page 6-19
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
Issue 1
June 1997
Page 6-20
To set up the video conferencing configuration, follow the steps below. See
Plug one end of a D8W cord into the LINE jack on each of the terminal adapter.
Connect the other end of each D8W cord.
■
If Data Form 1b indicates that you are to install MLX telephones, plug the D8W cords into the MLX extension jacks specified on
Data Form 1b, then go to Step 4.
■
If Data Form 1b does not indicate that you are to install MLX telephones, plug each D8W cord into a 440A4 terminating resistor.
Using two more D8W cords, connect each 440A4 terminating resistor to the MLX extension jacks specified on Data Form 1b, then go to Step 6.
Connect the MLX telephones to the terminal adapter. a. Plug a D8W cord into the LINE jack on each MLX telephone.
b. Plug the other end of each D8W cord into the PHONE jack on each terminal adapter.
Plug each WP901 10-L7 power supply cord into the POWER jacks on the terminal adapter.
Do not plug the power supplies into the outlets until the end of this procedure.
Connect each terminal adapter to the video conferencing data station.
a. Use the DB-25 cables to connect the PORT 2 jacks on each terminal adapter to the dialing ports in the video codec’s automatic calling unit. See the documentation packaged with the video codec for instructions.
b. Use the EIA-232-D cables to connect the PORT 1 jacks on each terminal adapter to the EIA-232/V.35 converters.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
Issue 1
June 1997
Page 6-21 c. Use the DB-37 cables to connect the EIA-232/V.35 converters to the video codec’s V.35 communication ports. See the documentation packaged with the video codec for instructions.
If it is not already connected, connect the CSU to the 100D module on the control unit and to the 5ESS or 4ESS exchange switch.
See
‘‘Installing the Channel Service Unit’’ in
When you are ready to power up the system, plug the power supplies, CSU, video conferencing equipment, and control unit into the AC outlets.
Terminal Adapter and CSU Settings
You need to set the terminal adapter and the CSU as indicated in Table 6-2
. If the customer’s system is running at 56 kbps, set the CSU line-coding DIP switches according to the instructions in “Setting the CSU DIP Switches” in
Table 6-2. Terminal Adapter Settings
Settings
Auto-dial
Busy out
Datarest
DTR
Duplex
Mode
Speed
56 Kbps
Off
Off
On
Follow
Full
Cs
56,000
64 Kbps
Off
Off
Off
Follow
Full
Cs
64,000
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Connecting Data Equipment
Video Conferencing Data Stations
Issue 1
June 1997
Page 6-22
Issue 1
June 1997
Issue 1
June 1997 Installation 555-650-140
Initializing and Testing the System
Initializing the System Page 7-1
7
Initializing and Testing the System
When you have finished installation, you are ready to initialize the system as
7 described in this chapter.
Initializing the System
To initialize a Release 5.0 system, use one of the following methods:
■
Restore from a 5.0 system programming disk or Translation memory card.
■
■
Upgrade to Release 5.0 from Release 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.0, 4.1,
4.2, or 5.0. See Chapter 9, ‘‘Upgrading the System’’ .
Use system programming forms and the procedures from one of the guides listed in the next section, “Programming Guides.”
This section describes how to restore the system from the Translation memory card or the system programming disk.
NOTE:
On initial installations, make sure you perform a System Erase (frigid start), as described in Maintenance and Troubleshooting, either immediately before you restore from a disk or memory card or before you program the system. Failure to perform the System Erase (frigid start) can result in incorrect programming.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Initializing the System
Programming Guides
Issue 1
June 1997
Page 7-2
The following guides are available to assist you:
■
Programming Summary for quick-reference procedures (document number 555-630-111)
■
■
System Programming for detailed procedures (document number
555-630-140, in the binder accompanying this one)
System Programming and Maintenance (SPM) for detailed SPM procedures (document number 555-630-140, in the binder accompanying this one)
Restoring from the Translation Memory Card
If you received the Release 5.0 Translation memory card, follow the steps below to initialize the system:
Perform a System Erase (frigid start).
See Maintenance and Troubleshooting for detailed instructions.
Console Procedure:Menu
→
Maintenance
→
Slot
→
Dial or Type
00
→
Enter
→
Demand Test
→
System Erase
(Line 5, left button) twice
→
Yes
Use the programming console and the translation memory card to perform the Restore procedure.
See Appendix D of Maintenance and Troubleshooting for instructions.
Restoring from the System
Programming Disk
If you received the Release 5.0 system programming disk, follow the steps below to initialize the system:
Perform a System Erase (frigid start).
See Maintenance and Troubleshooting for detailed instructions.
Console Procedure:Menu
→
Maintenance
→
Slot
→
Dial or Type
00
→
Enter
→
Demand Test
→
System Erase
(Line 5, left button) twice
→
Yes
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Setting the Time and Date
Issue 1
June 1997
Page 7-3
Use SPM and the system programming disk to perform the Restore procedure.
See System Programming and Maintenance (SPM) for instructions.
NOTE:
You must restore the system using either the system programming (or backup) disk or memory card whenever a frigid start (System Erase) occurs.
Setting the Time and Date
If the Control Unit Diagram indicates that you should set the time and date, do so before you test the system.
Follow this procedure:
Menu
→
SysProg
→
System
→
Date
→
Drop
→
Dial current date
→
Enter
See System Programming if you need additional instructions.
Testing the System
Once you have initialized the system, it is ready for system acceptance testing.
Perform the basic tests below to test trunks, telephones, and features.
If any equipment is not working properly, see Maintenance and Troubleshooting for troubleshooting instructions.
Testing MLX Telephones
This switch-based software test verifies that the LEDs, ringer, buttons, switchhook, and B-channel operation for MLX telephones are working correctly.
You cannot run this test when the telephone is in programming, forced-idle, or maintenance mode. When an MLX telephone is in test mode, the system considers it busy and therefore not available for use.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-4
If you hang up during any of these procedures, test mode ends automatically.
Keep the following in mind when using the speakerphone:
■
If the Mute button is pressed before the Speaker button, the Mute LED cannot be turned off; it winks.
■
■
The Mute and Speaker LEDs remain steady during test mode.
The pressing of the Mute button is processed within the telephone.
■
■
When the telephone test is originated from the Speaker button, every second press of the Mute button causes the Mute LED to flash off momentarily. Also, both the Mute and Speaker LEDs may occasionally remain on after disconnecting with the Speaker button.
Press the fixed-feature buttons repeatedly to toggle the LEDs on and off.
To test the basic features of an MLX telephone, follow the steps below:
Pick up the handset of the telephone you are testing and push an
ICOM button in Key or Behind Switch mode or an SA button in
Hybrid/PBX mode.
When you hear dial tone, dial *00 to activate test mode.
You should hear a steady test tone over the handset and a ring burst over the speaker. The telephone’s red and green LEDs should be on.
To test the line buttons, press any line button with two LEDs (red and green).
The diagnostic tone should stop, and the LEDs for that button should go off.
Press the same line button repeatedly to toggle between the green and red LEDs. For a QCC, the display should show the name of the feature programmed on the button.
To test a fixed-feature button with one LED, press the button.
The Feature and HFAI LEDs should turn off. The first press of the
Speaker button should turn off the Mute LED. The second press of the
Speaker button should turn off the Speaker LED.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-5
To test the red Message light, press a fixed-feature button without an LED (such as Transfer, Conf, or Drop) or any dialpad button.
The Message light should turn off.
Hang up the handset to leave test mode.
Testing MLX Display Telephones
While the MLX display telephone is in test mode, follow the steps below to test the display buttons:
Press each fixed display button (Home, Menu, Inspct, and More).
The display should spell out these button labels.
Press the unlabeled display buttons.
The display should indicate
Display Button n , where n is the number of the display button, 1 through 4.
Testing MLX Telephones with MFMs
You should test MLX telephones with MFMs for proper channel operation and test the MFM circuitry for the TTR, the ring generator, and the Message light.
To test an MLX telephone with an MFM installed and configured as a T/R adapter, follow the steps below:
Connect a working 2500-type single-line telephone with a Message light to the MFM adapter (the 2500 telephone also must have a mechanical ringer).
Pick up the handset and listen for dial tone. Dial
*09
.
You should hear another dial tone.
Press any button.
This will deactivate the test tone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-6
Dial 123456789*0#
.
Press the switchhook quickly.
You should hear a confirmation tone.
Hang up.
The control unit should send a ring burst and the Message light on the
2500 telephone should turn on.
Turn off the Message light.
Dial the appropriate feature code.
Testing Telephones for Dial Tone
To test for dial tone, follow the steps below:
Press an ICOM or SA button (depending on the mode of operation).
The red LED next to this button should go on.
Press the Speaker button.
The green LED next to ICOM or SA button should turn on; you should hear a dial tone, and the green LED next to the Speaker button should turn on.
Press the Speaker or ICOM or SA button again to disconnect intercom.
The green LEDs next to ICOM or SA and Speaker buttons should turn off and the dial tone should stop. The red LED remains on in some cases.
Testing Telephones for Outside Dial Tone
To test for outside line dial tone, follow the steps below:
Without lifting the handset, press one of the outside line buttons.
The red LED next to this button should turn on.
Pick up the handset or press the Speaker button.
The green LED next to the line button should turn on and you should hear a dial tone.
Hang up and repeat Steps 1 and 2 for each line button on the telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Testing Analog Multiline and
Single-Line Telephones
Issue 1
June 1997
Page 7-7
To test the basic operation of analog multiline and single-line telephones, follow the steps below:
If you are testing a multiline telephone, press an ICOM or SA button.
Pick up the handset and wait for dial tone.
Dial the extension number of another working telephone.
You should hear ringback on your telephone and ringing at the called telephone.
At the called telephone, have someone pick up the handset; verify that you have good two-way communication.
At both telephones, hang up.
If you are testing a single-line telephone, this is the end of the procedure.
If you are testing a multiline telephone, press an outside line or SA button.
In Hybrid/PBX mode, make sure that the destination telephone has a personal line or is a DLC operator.
a. Pick up the handset and wait for the dial tone.
b. If you pressed an SA button, dial the dial-out code.
c. Dial the destination telephone.
You should hear ringback on your telephone and ringing at the destination telephone.
d. Have someone pick up the handset at the destination telephone; verify that you have good two-way communication.
e. At both telephones, hang up.
If the extension is toll-restricted, place a toll call.
You should hear a reorder tone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-8
Testing Ground-Start and Loop-Start Trunks
(Hybrid/PBX Systems Only)
To test the GS and LS outgoing and incoming trunks at a telephone, follow the steps below:
Dial *03 followed by the trunk ID number (01 through 80).
You should hear dial tone for a working trunk, a reorder tone for a DID trunk or an invalid trunk number, or a busy tone if the trunk is in use.
NOTE:
Dialing *03 on a single-line telephone works only if the telephone has a touch-tone dialpad and the trunk accepts touch-tone dialing.
Repeat Step 1 for all outgoing trunks.
Dial an incoming trunk on the system.
Have someone answer the call at another telephone; verify that you have good two-way communication.
Repeat Steps 3 and 4 for all incoming trunks.
Hang up to exit test mode.
Testing DID Trunks
To test DID trunks, follow the steps below:
Have someone at the central office check all DID trunks, or have someone call from the outside to check each DID trunk.
When the first trunk rings, answer it.
Instruct the caller to put the call on hold or put down the handset while making the next call.
When the next trunk rings, put the previous call on hold and repeat this procedure until all eight DID trunks have been connected successfully.
When all trunks are connected with good communication, disconnect each call and have the caller do the same.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Testing Tie Trunks
Issue 1
June 1997
Page 7-9
Before you test tie trunks, make sure that the tie trunks for the system are connected and properly programmed. Have someone at the far end ready to place and receive calls throughout the testing procedures listed below.
The tie trunk testing procedures in this section are as follows:
■
Automatic-start two-way (both incoming and outgoing)
■
■
Automatic-start incoming only
Automatic-start outgoing only
■
■
■
Dial-repeating two-way (both incoming and outgoing)
Dial-repeating incoming only
Dial-repeating outgoing only
NOTE:
Dial-repeating tie trunks are also called wink-, immediate-, and delay-type tie trunks. These terms are used in system programming to describe the type of signaling used on the trunk.
Testing Two-Way Automatic-Start Tie Trunks
For two-way automatic-start tie trunks, perform both the incoming and outgoing automatic-start tie trunk tests.
Before testing outgoing or two-way automatic-start tie trunks, have someone ready to take your call at the receiving telephone.
Testing Incoming Automatic-Start Tie Trunks
Perform this test for automatic-start tie trunks that are two-way or incoming only.
If you are testing two-way automatic-start tie trunks, perform the outgoing test as well.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-10
To test incoming automatic-start tie-trunks, follow the steps below:
At the far-end tie-trunk site, have someone pick up the handset and dial a tie trunk assigned to a button on your telephone.
Your telephone should ring and the LEDs next to the tie-trunk button should respond as follows: the red LED should turn on and the green
LED should flash.
Pick up your handset and verify that you have good two-way communication.
The green LED should change from flashing to steady.
At both telephones, hang up.
The green LED should turn off, the red LED should turn off, and another red LED may turn on.
Repeat Steps 1 through 3 for all incoming and two-way automatic-start tie trunks.
Testing Outgoing Automatic-Start Tie Trunks
Perform this test for automatic-start tie trunks that are two-way or outgoing only.
If you are testing two-way automatic-start tie trunks, perform the incoming test as well.
To test outgoing automatic-start tie trunks, follow the steps below:
At any telephone that has access to an automatic-start tie trunk, press the first tie-trunk button.
The red LED next to the tie-trunk button just pressed turns on.
Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks, press an SA button and dial the pool dial-out code.)
The green LED next to the selected button turns on and you hear ringing.
When the person answers, verify that you have good two-way communication and hang up.
The green LED should turn off, the red LED should turn off, and another red LED may turn on.
Repeat Steps 1 through 3 for each outgoing and two-way automatic-start tie trunk.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Initializing and Testing the System
Testing the System
Issue 1
June 1997
Page 7-11
Testing Two-Way Dial-Repeating Tie Trunks
For two-way dial-repeating tie trunks, perform both the incoming and outgoing dial-repeating tie trunk tests.
Testing Incoming Dial-Repeating Tie Trunks
Perform this test for dial-repeating tie trunks that are two-way or incoming only.
If you are testing two-way dial-repeating tie trunks, perform the outgoing test as well.
To test incoming dial-repeating tie trunks, follow the steps below:
Have the person at the far end place a dial-repeating call to your telephone by dialing the proper tie-trunk number.
Your telephone rings and the green LED next to ICOM (or SA for
Hybrid/PBX systems) flashes.
Pick up the handset.
The red LED next to the ringing button turns on and the green LED changes from flashing to steady.
Verify that you have good two-way communication and hang up.
The green LED should turn off, the red LED should turn off, and another red LED may turn on.
Repeat Steps 1 through 3 for each incoming or two-way dial-repeating tie trunk.
Testing Outgoing Dial-Repeating Tie Trunks
Perform this test for dial-repeating tie trunks that are two-way or outgoing only.
If you are testing dial-repeating two-way tie trunks, perform the incoming test as well.
To test outgoing dial-repeating tie trunks, follow the steps below:
At any telephone that has access to a dial-repeating tie trunk, press the first tie-trunk button.
The red LED next to the pressed tie-trunk button lights.
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Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks, press an SA button and dial the pool dial-out code.)
The green LED next to the selected button lights.
Dial the tie-trunk number of the extension where someone is waiting for your call.
You should hear ringing.
When the person answers, verify that you have good two-way communication, then hang up.
The green LED should turn off, the red LED should turn off, and another red LED may turn on.
Repeat Steps 1 through 4 for each outgoing or two-way dial-repeating tie trunk.
Testing BRI Trunks
Perform the testing described in “ 800 NI-BRI Module Problems” in Chapter 4 of
Maintenance and Troubleshooting .
Testing Selected System Features
This section provides procedures to test the following system features:
■
■
■
Automatic Route Selection (ARS). For Hybrid/PBX mode only. Use the same test for Idle Line Preference, a similar feature used in Key mode only. Use the same test for Station Message Detail Recording (SMDR), as explained in the test procedure. Refer to Planning Forms 3e, 3f, and
3g for ARS information.
Group Calling. Use the same test for the Listed Directory Number (the
QCC queue), which is for Hybrid/PBX only. Use the same test for Group
Paging. Refer to Planning Form 7d for Group Calling information.
Coverage. Refer to Planning Form 7c for Group Coverage information.
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If any feature does not work properly, check system programming. You can run these tests easily from an MLX telephone or an analog multiline telephone.
ARS and SMDR Tests
If ARS patterns have been programmed, you can test routing by placing toll calls and checking the trunk indicated on the SMDR printout. Check the report to see which line/trunk the system selected for an outgoing call.
The length of each toll call must be equal to or greater than the minimum SMDR recording time. Otherwise, SMDR does not recognize the attempt as a call. To determine the minimum SMDR recording time, check with the customer’s system manager (the factory setting is 40 seconds).
To verify ARS patterns, follow the steps below:
In Hybrid/PBX mode, determine which toll numbers to call by examining the system manager’s ARS patterns.
At any multiline telephone, pick up the handset and dial the ARS access code and one of the toll numbers.
Make sure the call is completed before hanging up.
Repeat Step 2 for additional toll numbers.
At the SMDR printer, verify that the call was made on the correct trunk group and check the number of seconds before the call is reported on the SMDR printout.
If there are errors, check system programming.
Group Calling Test
To test Group Calling features, follow the steps below:
Make sure that each group member is logged into the group.
To log in, each member dials #44 .
At any telephone, pick up the handset and dial the trunk that is programmed to ring for a particular calling group.
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At the ringing telephone, have someone pick up the handset and verify that you have good two-way communication.
Repeat Steps 2 and 3 for each calling group.
Make additional calls to check each member of each calling group.
At any telephone, pick up the handset and dial the group extension number.
Test the calling group delay announcement (if provided) for each group.
a. Make the group busy or have all members log out of the group (by dialing #*44 at each group extension).
b. Repeat Step 2.
c. After listening to the delay announcement, hang up.
d. Repeat these steps for each group.
At the ringing telephone, have someone pick up the handset and verify that you have good two-way communication.
System Speed Dial Test
To test System Speed Dial numbers, follow the steps below:
Find out which numbers have been programmed for System Speed
Dial.
See the system manager or use Form 10b as a reference for System
Speed Dial numbers.
From the test telephone, pick up the handset and dial a System
Speed Dial code.
Verify that you have good two-way communication and that the correct party was reached.
Coverage Test
To verify that coverage is in effect, follow the steps below:
Have someone call the covered telephone.
Count the number of rings at the covered telephone before the covering telephone starts ringing.
This should be the same as the programmed number of rings.
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Pick up the handset at the covering telephone and verify that you have good two-way communication.
Hang up the handset at the covering telephone.
Check both Individual and Group Coverage.
Testing the DSS
At each Direct Station Selector (DSS), check that all lights are operational. Then use the DSS to call a telephone in the system. Test the Page buttons on the
DSS.
Testing Night Service
To test the Night Service feature on the system operator console, follow the steps below:
At the system operator console, press the Night Service button.
If Night Service with Outward Restriction is programmed, you must also enter the password. (You can also activate Night Service on a DLC by pressing the Feature button and dialing 39 .)
The Night Service LED turns on.
Pick up the handset and press a button for an outside trunk.
Dial the outside number that reaches an operator console that is programmed to receive Night Service coverage.
Verify that the telephones assigned to the Night Service group are ringing.
Have someone pick up the handset at a telephone in the Night
Service group.
Verify that you have good two-way communication.
At both telephones, hang up.
Repeat Steps 2 through 6 for each operator console that is programmed to receive Night Service coverage.
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Test telephones that are programmed for Night Service with
Outward Restriction.
a. Pick up a handset on a restricted telephone and verify that outside calls are not allowed.
b. Using the password, make an outside call.
c. Hang up the handset.
d. Press the Recall button and dial the password. (On an MLX telephone without a programmed Recall button, press the Feature button and dial 775 and the password before picking up the handset.) e. Pick up the handset and make an outside call.
f. Verify that you have good two-way communication and hang up.
At the operator console, press the Night Service button again. If you used a password in Step 1, enter the password again. Verify that the
Night Service LED turns off.
Testing the Dictation System
If dictation equipment has not been installed, skip this test. Place a call to verify that you can access the dictation system.
To access the dictation system, follow the steps below:
At the test telephone, pick up the handset.
Dial the access code and the number associated with the dictation equipment.
Verify that the ready tone is transmitted.
Test the transmission in both directions; make a recording and play it back.
Hang up.
Testing the Paging System
To test the paging system, follow the steps below:
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Pick up the handset at the test telephone and dial the number for a particular zone.
If ZoneMate 9 paging equipment is in use with PagePac 20, get an acknowledge tone first and then dial the zone code to make an announcement. You may hear a confirmation tone.
Make an announcement into the handset.
You should hear the announcement over the loudspeaker(s).
Hang up.
Repeat Steps 1 through 3 for all paging zones.
Testing Music On Hold
To verify that music is provided to outside callers placed on hold, follow the steps below. Inside callers do not hear Music On Hold.
Pick up the handset at the test telephone.
Dial the central office trunk access code and the system’s published directory number; or, if you are using a DID trunk, dial any extension.
At the destination extension, answer the incoming call.
At the destination extension, press the Hold button.
The line button’s green LED should flash.
Verify that music is heard at the destination extension and adjust the volume as required.
Hang up.
NOTE:
If the customer uses equipment that rebroadcasts music or other copyrighted materials, the customer may be required to obtain a copyright license from and pay license fees to a third party such as the American
Society of Composers, Artists, and Producers (ASCAP) or Broadcast
Music Incorporated (BMI). Or the customer can purchase a Magic-on-Hold system, which does not require that you obtain such a license, from
Lucent Technologies.
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Testing the System
Testing the Power Failure Transfer Jacks
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To test a power failure transfer (PFT) jack for proper operation, you must assign the outside line numbers to the module’s line/trunk jacks and the trunks must be operational. A PFT telephone on a GS line must have a GS button attached to the telephone. See
Ground-Start Button
Figure 7-1.
Ground-Start Button
To test PFT jacks, follow the steps below:
Plug a touch-tone or rotary dial telephone into a PFT jack.
Note the outside line number assigned to the lowest line/trunk jack on the module and be sure that the outside trunk is connected to the system.
Turn off power to the control unit.
Follow the procedure in
in
If the telephone is connected to a GS trunk, push the GS button attached to the telephone.
Pick up the handset on the touch-tone or rotary dial telephone.
You should hear a dial tone.
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If the telephone is connected to a GS trunk, push the GS button attached to the telephone again.
Dial an outside number—make sure someone can answer the call.
After the call is answered and you have verified that you have good two-way communication, give the person the telephone number assigned to the outside line bridged by the PFT jack to which you are connected.
This is the number noted in Step 2.
Have that person call the number after you hang up.
Your phone should ring after the caller completes dialing the number.
Answer the phone and verify that you have good two-way communication. Hang up.
Repeat Steps 1, 2, and 4 through 10 to test all PFT jacks.
Turn the power back on.
Follow the procedure in
Testing Touch-Tone Receivers
The 400, 400 GS/LS, and 016 T/R modules each provide four touch-tone receivers (TTRs). The 008 OPT module, 800 DID module, 012 T/R module, and
800 GS/LS-ID modules each provide two TTRs.
To test TTRs, follow the steps below:
Pick up the handset of a touch-tone single-line telephone that is connected to a 012, 016, or 008 OPT module.
Dial *04 and the 2-digit number (starting with 01) of the TTR that you want to test.
You should hear a busy tone if the receiver is in use, or a reorder tone if you misdialed or addressed a receiver not in your system. (This can happen if you dialed 07 and your system has only a 012 module and one
400 module, for a total of six TTRs.)
If you hear reorder tone, try again.
If you hear dial tone after one to three seconds of silence, proceed with this test.
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Dial 123456789*0#.
You should hear a dual-tone multifrequency (DTMF) signal as each button is pressed. When you finish dialing, you should hear a 3-beep confirmation tone.
Repeat the test for each TTR.
Installing the Control Unit’s
Housing
After you complete system acceptance testing and if you are confident that the system is completely installed, you can install the control unit’s housing.
NOTE:
Beginning with Release 2.1 or later, the control unit covers are identical to those on the MERLIN II Communications System. If you need to install
control unit covers on a system prior to Release 2.1, see Chapter 9,
Installing the Top Cover
To install the top cover, see
Figure 7-2 and follow these steps:
Be sure the cords have been pressed through the wire managers at the base of the modules.
Hold the top cover with the hooks facing you.
Engage the tabs at the rear of the top cover with the carrier.
Lower the top cover so the legs lock into the vents on the module.
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Top cover
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Empty module
Figure 7-2.
Installing the Control Unit Top Cover
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Initializing and Testing the System
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Installing the Front Cover
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To install the front cover, see Figure 7-3 and follow these steps:
Hook the top of the front cover onto the top cover.
Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the modules.
Front cover
MERLIN LEGEND
MERLIN LEGEND
Figure 7-3.
Installing the Control Unit Front Cover
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Installing Applications
Page 8-1
8
Installing Applications
This chapter provides installation guidelines and documentation references for
8 the applications that the system supports.
You can install the following software and hardware products on the system.
See the documentation packaged with each application for detailed installation instructions.
■
■
Stand-alone products
— Call Accounting Terminal (CAT)
■
■
CAT Business (CAT/B)
CAT Hospitality (CAT/H)
— MERLIN PFC Telephone
— Lucent Technologies Attendant
— MERLIN MAIL
— CONVERSANT
DOS-based products
— Call Accounting System (CAS) for the MERLIN LEGEND
Communications System
■
■
■
CAS Plus V3 Business
HackerTracker System for CAS Plus V3
CAS for Windows
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■
— Call Management System (CMS)
— PassageWay Direct Connect Solution for Microsoft
®
Windows
— System Programming and Maintenance (SPM)
Integrated Solution III (IS III) UNIX System-based products
— AUDIX Voice Power IS III
— Call Accounting System (IS CAS)
— System Programming and Maintenance (SPM) IS III
— Fax Attendant System IS III
Beginning with Release 5.0, you can also install a Computer Telephony
Integration (CTI) link using an MLX port on a 008 MLX or 408 MLX module. See
‘‘Installing a CTI Link’’ later in this chapter.
Security Alert:
Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A following Maintenance and
Troubleshooting for more information.
Voice Messaging Systems and
Touch-Tone Receivers
The following applications are voice messaging systems (VMSs):
■
MERLIN MAIL Voice Messaging System
■
■
■
Lucent Technologies Attendant
AUDIX Voice Power IS III
Automated Document Delivery System (ADDS)
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Considerations
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You must connect applications that use mode codes to integrated VMI ports.
Applications that do not use mode codes, such as Lucent Technologies
Attendant, connect to generic VMI ports. The T/R ports on 012 or 016 basic telephone modules are programmed as either generic VMI or integrated VMI.
A VMS requires a certain number of touch-tone receivers (TTRs), depending on the number of VMS ports—see
Table 8-1 . The following modules supply 2
TTRs: 012, 400, 400 GS/LS/TTR, and 008 OPT (but the 008 OPT module does not support VMS applications). The 016 module supplies 4 TTRs.
Table 8-1. TTRs Required by VMS
No. of VMS Ports
1
2
3
4
6
8
12
No. of TTRs Required
1
1
2
4
6
2
3
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Automated Document Delivery System
Automated Document
Delivery System
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Automated Document Delivery System (ADDS) is a computer-based system for faxing documents. ADDS stores the documents in a database and automatically faxes them, on request, 24 hours a day.
Prompts guide a caller using a touch-tone telephone through the process of selecting a document and indicating the fax number where he or she will receive the information. The caller then receives the requested information in minutes.
Considerations
Using one line for fax transmission limits ADDS to approximately 100 calls per day. Businesses anticipating more than 100 calls per day may need more than one system to handle the call volume efficiently.
Use ADDS in a two-line configuration to maximize performance and minimize busy signals. ADDS can work behind an automated attendant. ADDS does not function with an MFM.
Hardware Requirements
To set up ADDS, a business must have the following:
■
Automated Document Delivery System unit
■
■
Touch-tone telephone
Group III (G3) fax machine with an integrated handset
To request and receive information, a caller must have a touch-tone telephone and a Group III (G3) fax machine.
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For backup, one of the following is required:
■
Lucent Technologies 705 MT Multitasking Terminal
■
Lucent Technologies 6386/SX WGS (or compatible) with ProComm
Plus software.
See the Lucent Technologies Automated Document Delivery System (ADDS)
Administrator’s Guide for installation instructions.
Call Accounting System
Call Accounting System (CAS) is ideal for medium and large companies that want to manage telephone usage and control costs by tracking calls placed from and received by the system.
NOTE:
CAS is also available as part of the UNIX System-based Integrated
Solution II (IS II) and Integrated Solution III (IS III) software applications.
CAS runs on an approved DOS PC. Two versions of the product are offered: CAS for Windows and CAS Plus V3.
HackerTracker System for CAS Plus V3 is a software enhancement designed to help detect fraudulent use of the communication system. The
HackerTracker software can detect abnormal calling activity by monitoring facilities and account code usage. It then logs the activity and issues a real-time alarm.
Considerations
You can connect only one CAS to the system. CAS operates on a dedicated PC running DOS.
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A typical CAS Plus V3 system consists of the following:
■
An approved DOS PC with:
— 640K RAM
— Hard disk drive with at least 3 MB of available space for the application software
— Parallel printer output
— Serial SMDR input
■
■
■
■
One parallel printer
D8W cord and 355AF adapter connecting the SMDR port on the communications system to the COM1 serial port on the PC
DOS version 3.3 or later
CAS software
To use CAS for Windows with the system, the following components are recommended:
■
For a single-site system, an NCR 3315 PC (20-MHz 386) with 6 MB of
RAM and a 120-MB hard disk
■
For a multi-site system, an NCR 3332 PC (66-MHz 486) with 16 MB of
RAM and a 340-MB hard disk
— MS-DOS 5.0 or higher
— Windows 3.1 or later
■
■
■
■
■
VGA color monitor
Bus mouse
For a single-site system, a 525-MB tape drive
For a multi-site system, a 120-MB tape drive
Okidata Microline 184T dot matrix or OL830 laser parallel printer
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For communications using CAS for Windows, the following components are recommended:
■
For a single-site system, one parallel port and two built-in serial ports
(DB9 for direct switch connection and DB25 for other connections)
■
■
For a multi-site system, one parallel port and a four-port Equinox
Mark-IV board with four RJ45 connections for direct switch hookup
For remote diagnostics, a Remote Maintenance Board
■
■
■
If a modem is used, an Lucent Technologies COMSPHERE 3830 or compatible
If you are using the 9-pin port on your PC for the direct switch connection, you need a DB9-to-modular adapter
An RJ45 modular cable to connect the PC’s COM1 port with the control unit’s SMDR port
A summary of the installation procedure is provided below:
Connect the hardware. See ‘‘Connecting a PC to the Control Unit’’
in
Complete the CAS worksheets.
Make sure that they show all information you need on telephone lines and extensions, calling patterns and processing options, and departments and personnel.
Load and test DOS version 3.3 or later and CAS. If you are installing
CAS for Windows, load and test DOS version 5.0 or later, Windows version 3.1 or later, and CAS.
Use the planning worksheets to program the software to meet the needs of the customer.
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Call Accounting Terminal
CAS Documentation
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Call Accounting System Plus V3 Installation
Call Accounting System Plus V3 Administration and Operation
Call Accounting System for Windows Installation, Administration, and Operation
Call Accounting Terminal
Call Accounting Terminal (CAT) Plus is a stand-alone application that provides accurate and flexible call accounting at a low cost. Two versions of this product are offered: CAT Plus Hospitality for hotels and health care facilities and CAT
Plus Business for other types of businesses. For more information, see
‘‘Connecting a Printer to the Control Unit’’
in
Considerations
You can connect only one CAT to the system. You must use a serial printer such as the CAT printer. You must locate the CAT Plus within the distances noted below:
■
Control unit
— 14 ft. (4.27 m) direct connection
■
■
— 1000 ft. (305 m) using building wiring
Serial printer, 50 ft. (15.2 m)
Power supply-grounded wall outlet, 4 ft. (1.22 m)
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The following hardware is required for CAT installation:
■
Call Accounting Terminal, CAT Plus
■
■
Serial printer (Lucent Technologies CAT Printer is recommended) connected by a Z200A EMI cable to the PRINTER jack of the CAT
D8W cord and 355AF adapter connecting the SMDR port on the communications system to the SMDR jack of the CAT
A summary of the installation procedure is provided below:
Before connecting the CAT, set the 10 CAT switches to establish the speed or baud rate for the CAT and its associated printer.
Connect the control unit, CAT, printer, and power supply. See
‘‘Connecting a Printer to the Control Unit’’
. Do not use an outlet that is controlled by a wall switch.
Test the CAT Plus, following the instructions provided in the documentation packaged with the application.
CAT Documentation
Call Accounting Terminal, CAT Plus V3 for Business Installation and Use
Call Accounting Terminal, CAT Plus V3 for Hospitality Installation and Use
Call Management System
Call Management System (CMS) is a DOS-based software application that simulates the actions of a system operator by answering calls and distributing them to individual telephones.
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Considerations
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You cannot connect a CMS in Behind Switch mode.
If a business requires more than 28 lines or employs more than 28 agents, you can install up to two CMSs on a system to handle a second set of lines.
CMS operates on a dedicated PC with DOS, version 3.3 or higher.
The CMS supervisor’s console is a Direct-Line Console.
CMS agents can use any MLX or analog multiline telephone that the system supports.
You must connect agent telephones to the first 58 telephone jacks on the control unit. (CMS allows only a 2-digit method to specify an extension number; jacks 59 to 144 are designated by 4 digits.)
Because CMS is compatible only with 2-digit dialing, do not use flexible numbering on any telephone associated with CMS.
The two CMS interface card ports on the PC must be connected to two analog multiline telephone jacks on the same analog multiline telephone module; these jacks must be operator positions. If two operator position jacks are not available on the same module, another analog multiline telephone module must be installed in the control unit to provide these jacks.
CMS trunks can be loop-start, ground-start, T1 emulated ground-start, or
Primary Rate Interface (PRI).
Up to four CMS external alerts can be used for agents and supervisors. For example, an alert sounds if the number of calls waiting to be answered nears a programmed threshold.
Lucent Technologies Attendant can be used to direct callers to the appropriate
CMS group.
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To play music for waiting callers, you must attach a Music On Hold (MOH) product that is compatible with an MOH coupler.
NOTE:
If the customer uses equipment that rebroadcasts music or other copyrighted materials, the customer may be required to obtain a copyright license from and pay license fees to a third party such as the American
Society of Composers, Artists, and Producers (ASCAP) or Broadcast
Music Incorporated (BMI). Or the customer can purchase a Magic-on-Hold system, which does not require that you obtain such a license, from
Lucent Technologies.
Hardware and Software Requirements
The following hardware and software are required for CMS installation:
■
■
An approved PC with 640K RAM, 3.5-inch floppy disk drive, and a
20-MB hard disk drive
An approved monochrome or color monitor
■
■
■
CMS interface card with two 14-ft. (4.27-m), 4-pair modular plug telephone cords and one 14-ft. (4.27-m) DIN connector cord for connection to Digital Announcement Unit
CMS software
Digital Announcement Unit for CMS
■
■
■
■
■
Parallel printer and cable to connect the printer to the PC
Supervisor console (MERLIN II System Display Console)
Agent telephones (any MLX or analog multiline telephones supported by the system)
Two analog multiline modules (008 or 408); one to connect the two PC ports to the operator positions, and one to connect the CMS supervisor console
DOS, version 3.3 or higher
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CONVERSANT
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See the CMS documentation for a list of optional hardware that you can use with CMS.
CMS comes with a hardware installation checklist and information on installing the CMS software, creating an agent directory, programming lines and groups, and testing and managing calls. The control unit permits the connection of two
CMS applications, and each application can have one PC.
CMS Documentation
Call Management System (CMS) for the MERLIN LEGEND Communications
System Installation and System Programming Guide
Call Management System for MERLIN LEGEND Communications System
User’s Quick Reference
Call Management System for MERLIN LEGEND Communications System
Supervisor’s Guide
Call Management System for MERLIN LEGEND Communications System
Planning Guide and Forms
CONVERSANT
CONVERSANT is an entry-level voice response system that enables you to run integrated voice response (IVR) applications. CONVERSANT can automatically answer and route calls and execute telephone transactions. CONVERSANT consists of the hardware and software that supports transaction processing, data retrieval, and data entry using a touch-tone telephone connected to a public telephone network.
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CONVERSANT
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Security Alert:
Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A in Maintenance and
Troubleshooting for more information.
Considerations
CONVERSANT supports a maximum of 24 channels of analog ports, or up to 6
IVP4 boards. In a co-resident environment, such as CONVERSANT and AUDIX
Voice Power, the system supports a maximum of 16 channels. The number of channels assigned to AUDIX Voice Power can never exceed 12.
Hardware Requirements
The platform for CONVERSANT is the Master Controller III (Tower). The Master
Controller III is a desktop 20 MHz, 486-SX PC with six available EISA bus slots
(with the tape drive installed). It has 8 MB of RAM. It includes a system unit, a monitor, and a keyboard. The Master Controller III has the following components:
■
■
500-MB fixed disk drive
250-MB tape drive
■
■
■
■
3.5-inch floppy disk drive
Two serial ports and one parallel port are integrated on the main board with connectors on the back panel of the system unit. A diskette drive controller and fixed disk drive interface also are integrated on the main board.
A Video Graphics Array (VGA) video display controller and a tape drive controller are provided on separate add-in boards.
Lucent Technologies UNIX System V version 3.2.2
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Integrated Solution III
CONVERSANT Intro Documentation
CONVERSANT Intro Application Support Software Installation Guide
CONVERSANT Intro Application Support Software User’s Guide
Issue 1
June 1997
Page 8-14
Integrated Solution III
Integrated Solution III (IS III) is a complete package of UNIX System-based voice processing and call analysis software that helps to manage telephone usage and costs. IS III offers a single interface and can include:
■
■
Call Accounting (IS CAS)
AUDIX Voice Power IS III R 2.1.1
■
■
System Programming and Maintenance (SPM) IS III Release 3.xx or higher
Fax Attendant (FA)
The number of incoming lines and subscribers programmed for AUDIX Voice
Power and the number of busy-hour calls determine how many voice channels are required for the customer’s system.
Security Alert:
Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A in Maintenance and
Troubleshooting for more information.
Considerations
IS III uses Lucent Technologies UNIX System V, Release 3.2.2.
For AUDIX Voice Power, program the loop-start ports for reliable far-end disconnect.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Integrated Solution III
Issue 1
June 1997
Page 8-15
For AUDIX Voice Power, you cannot use an 008 OPT module.
If IS III includes AUDIX Voice Power (or Fax Attendant) when users receive voice mail (or fax mail) messages, the Message LEDs on their telephones light
(as long as a mailbox or fax mailbox has been assigned to each of those telephones).
The system may need more touch-tone receivers if:
■
Single-line telephone users do not get dial tone
■
■
■
AUDIX Voice Power fails to transfer calls
Calls fail to ring or go to coverage prematurely
Message-waiting lights fail to light
CAS IS III uses the call information provided by the system’s built-in SMDR feature to process calls.
SPM IS III reports can be printed out or can be written to a disk (hard or floppy).
SPM IS III reports should not be printed while the system is handling more than
100 calls per hour.
Only the CAS IS III and the SPM IS III applications can be connected to a system operating in Behind Switch mode.
Hardware Requirements
The Master Controller II+ (Desktop) and the Master Controller III (Tower) are the PC platforms for IS III. The Master Controller II+ is a desktop 20-MHz,
386-SX PC with three available AT bus slots (with the tape drive installed). It has 8 MB of RAM memory, either a 100-MB or a 200-MB hard disk drive,
3.5-inch floppy drive, and a 125-MB streaming tape drive.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Integrated Solution III
Issue 1
June 1997
Page 8-16
The Master Controller III is a tower 20-MHz 486-SX PC with six available EISA bus slots (with the tape drive installed). It has 8 MB of RAM memory, either 200- or 500-MB hard disk drive, and a 250-MB streaming tape drive.
The following hardware is also required:
■
A 355AF adapter for connecting the Master Controller to the serial port on the control unit if they are within 50 ft. (15.2 m) of each other and are on the same AC branch circuit
■
■
■
■
■
ADUs for connecting the Master Controller to the serial port on the control unit, if they are not within 50 ft. (15.2 m) of each other and/or they are not on the same AC branch circuit
Any additional hardware required by the individual applications included in IS III, including the cables and adapters for connecting the applications to the system
IVP4 boards or IVP6 cards for AUDIX Voice Power and FAX Attendant
012 or 016 basic telephone module to provide the tip/ring interface for
AUDIX Voice Power
TR114 boards for FAX Attendant
A summary of the installation procedure is provided below:
Set up the equipment and identify the hardware for IS III.
Connect the hardware as shown in the instructions.
Install the software and test the IS III application.
If a voice application is installed, you will need two 125-MB tape cartridges for system backup.
For more information, consult Integrated Solution III Installation and
Maintenance Guide.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Lucent Technologies Attendant
Lucent Technologies Attendant
Issue 1
June 1997
Page 8-17
Lucent Technologies Attendant is a stand-alone application that provides operator-like services through the use of pre-recorded messages and electronic switching.
Security Alert:
Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A in Maintenance and
Troubleshooting for more information.
Considerations
You cannot connect Lucent Technologies Attendant to a system that operates in Behind Switch mode.
You cannot connect Lucent Technologies Attendant to a system that has an
AUDIX application or a voice mail system installed.
You can connect a maximum of four Attendants to the system.
You should program all lines to Lucent Technologies Attendant for reliable far-end disconnect.
The system may need more touch-tone receivers if:
■
Single-line telephone users do not get a dial tone
■
■
Lucent Technologies Attendant fails to transfer calls
Calls fail to ring or go to coverage prematurely
When Attendant is set up for both daytime and after-hours operation, the time on each Attendant’s clock must match the system clock so that the system recognizes the end of the business day.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
MERLIN MAIL
Hardware Requirements
Issue 1
June 1997
Page 8-18
Lucent Technologies Attendant requires connection to an 012 or 016 basic telephone module. You can use up to eight jacks on an 012 basic telephone module or up to 16 jacks on an 016 basic telephone module for Lucent
Technologies Attendants.
If you use all eight jacks on an 012 module for Lucent Technologies Attendant, you cannot connect any other devices to the module. When using fewer than eight jacks on the 012 module, you can use the remaining jacks for tip/ring devices.
The following hardware is also required:
■
Lucent Technologies Attendant unit and cords
■
■
Some AC power strips may be needed, since the Attendant is powered by wall-mounted transformers (10 V AC).
Powering and grounding procedures must follow those established for
T/R telephones that require auxiliary power.
For more information, consult Lucent Technologies Attendant Installer’s Guide.
MERLIN MAIL
MERLIN MAIL Voice Messaging System provides the following integrated call management services:
■
■
■
Automated Attendant
Call answering
Voice mail
Security Alert:
Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A in Maintenance and
Troubleshooting for more information.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
MERLIN MAIL
Issue 1
June 1997
Page 8-19
The number of incoming trunks and subscribers programmed for Automated
Attendant service and the number of busy-hour calls determine how many
MERLIN MAIL Voice Messaging System jacks are required for the user’s system. See
Table 8-2. MERLIN MAIL Ports Required
Number of Jacks Required
Incoming Trunks
Number of Subscribers or Busy-Hour Calls
2
1 to 6
1 to 20
4
7 to 18
21 to 60
Considerations
You cannot connect MERLIN MAIL Voice Messaging System to a system operating in Behind Switch mode.
MERLIN MAIL Voice Messaging System is available in 2-port and 4-port configurations. Both models have four hours of message-storage capacity.
You can use up to eight jacks on an 012 basic telephone module or up to 16 jacks on an 016 basic telephone module for MERLIN MAIL.
If you use all eight jacks on an 012 module for MERLIN MAIL, you cannot connect any other devices to the module. When using fewer than eight jacks on the 012 module, you can use the remaining jacks for tip/ring devices.
When a mailbox user receives voice mail messages, the Message LEDs on his or her telephone are on, provided that a physical telephone has been assigned to that mailbox.
Trunks to be answered by MERLIN MAIL should be programmed for reliable far-end disconnect.
Callers who dial from rotary telephones cannot use MERLIN MAIL features.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
MERLIN MAIL
Issue 1
June 1997
Page 8-20
The system may need more touch-tone receivers if:
■
Single-line telephone users do not get a dial tone
■
■
■
MERLIN MAIL fails to transfer calls
Calls fail to ring or go to coverage prematurely
Message-waiting lights fail to light
MERLIN MAIL and Lucent Technologies Attendant should not be used on the same system.
Programming of MERLIN MAIL is done through a touch-tone interface.
MERLIN MAIL has an EIA-232-D serial port and an external modem to support remote diagnostics.
You cannot use the first four logical IDs on a 008 OPT module to physically connect telephone equipment; however, you can use the extension numbers of these logical IDs for phantom extensions.
Additional touch-tone receivers (TTRs) may be needed for the 012 or 016 module to handle a large number of voice connections.
The MERLIN MAIL unit can be desk- or wall-mounted and should be placed in an area with low humidity and proper ventilation.
Follow the power and ground procedures for T/R telephones that require auxiliary power.
Hardware Requirements
The following hardware is required for MERLIN MAIL installation:
■
MERLIN MAIL Voice Messaging System unit and power cords
■
Remote maintenance device (with a wall-mount transformer)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
MERLIN PFC
Issue 1
June 1997
Page 8-21
■
■
■
Modem cable with a 9-pin connector at one end and a 25-pin connector at the other end to connect the remote maintenance device to the serial port on the MERLIN MAIL Voice Messaging System unit
D4BU modular cords (two for a 2-port system or four for a 4-port system, plus one for the remote maintenance device)
012 or 016 basic telephone module
For more information, consult MERLIN MAIL Voice Messaging System for the
MERLIN LEGEND Communications System, Installation, System
Programming, and Maintenance.
MERLIN PFC
The MERLIN PFC (Phone-Fax-Copier) telephone is a 34-button display telephone with a built-in fax and personal copier that provides the convenience of a fax machine and personal copier in one compact unit. The MERLIN PFC allows the user to make and receive inside and outside calls using the built-in speakerphone, and to send and receive faxes or make quick copies while using the telephone.
Considerations
The fax machine component of the MERLIN PFC telephone does not transmit date, time, and fax number.
In Behind Switch mode, a dedicated fax line for incoming fax calls is also required; in Hybrid/PBX or Key mode, the system can have either a dedicated fax line or Direct Inward Dialing (DID).
You cannot install the MERLIN PFC telephone outside a building.
You must remove all button assignments except the one for the fax line from the fax extension.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
MERLIN PFC
Issue 1
June 1997
Page 8-22
You should remove the Voice Announce feature from the fax extension.
If the dedicated fax line is shared for outgoing calls only, you must program the
Ringing option to No Ring at every extension except the MERLIN PFC fax extension.
The MERLIN PFC can operate in Hybrid/PBX mode, Behind Switch mode, or in
Key mode. The following sections list differences in operation between the two modes.
Hybrid/PBX and Key Modes
The dedicated fax line for incoming fax calls from the central office must be connected to a line jack on the control unit, and the line cannot be assigned to a pool.
If DID is used, a DID number must be assigned to the fax extension.
If a dedicated private line is used, assign a fax line to the voice extension.
No lines or pools can be programmed to the fax extension. At the fax extension, the dedicated fax line should be programmed to Immediate Ring and any other lines should be programmed to No Ring.
Behind Switch Mode
The dedicated fax line should be programmed to the MERLIN PFC fax extension.
The dedicated fax line should be assigned as a secondary (no ring) line at the voice extension.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
PassageWay Direct Connect Solution
Hardware Requirements
Issue 1
June 1997
Page 8-23
The MERLIN PFC telephone requires two analog ports: one for the voice line and one for the fax line.
The telephone wiring between the control unit and the MERLIN PFC telephone must be installed in the same building.
For more information, consult MERLIN PFC Telephone Phone-Fax-Copier
Installation and Maintenance Guide.
PassageWay Direct
Connect Solution
PassageWay Direct Connect Solution is a collection of five software applications that provide an interface between an approved DOS PC and the system through an MLX-28D, MLX-20L, or MLX-10DP telephone:
■
Lucent Technologies Call. A card file application that enables a user to maintain names, addresses, telephone numbers, and other information.
■
■
■
Lucent Technologies Set. A telephone programming application that enables users to program telephone features for their MLX-28D,
MLX-20L, or MLX-10DP telephones from the PC. Multiple button programming files can be created, saved, and exchanged with other users.
Log Viewer. An application that enables users to access information from the call log, which stores a record of every call made while using
Lucent Technologies Call.
Lucent Technologies Connect. Management software that provides the basis for all the other PassageWay applications. Lucent
Technologies Connect also provides autodialing using the command set used by most modems.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
PassageWay Direct Connect Solution
Issue 1
June 1997
Page 8-24
■
Lucent Technologies Buzz. An application that enables users to manage incoming calls (answer, hold, or drop) and view the calling party number (Caller ID) for each incoming call at their telephones.
Considerations
MERLIN LEGEND Communications System Release 3.0 or later is required for caller identification display capabilities.
Local telephone power is required if the MLX telephone is not wired with
4-pair extension wiring or if you use a MLX-20L or MLX-28D with a Direct
Station Selector (DSS).
The MLX telephone must have Idle Line Preference activated.
The Automatic Line Selection on the MLX telephone should be programmed so that Idle Line Preference is on an ICOM button (in Key and Behind Switch modes) or an SA button (Hybrid/PBX mode).
Hardware Requirements
The following hardware is required:
■
An approved DOS PC with the following
— An 80286 or higher processor (80386 or higher recommended)
— An available serial port
— A minimum of 2 MB of RAM
— A 3.5-inch, 1.44-MB, high-density drive or a 5.25-inch, 1.2-MB, high-density drive
— A hard disk drive with 2 MB of space available
— A Windows-compatible color video monitor
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
System Programming and Maintenance (SPM)
Issue 1
June 1997
Page 8-25
■
■
■
■
— A Windows-compatible pointing device (a mouse or trackball is recommended)
Microsoft Windows, version 3.1 or later
PassageWay adapter
9-pin to 25-pin adapter for 9-pin serial ports
4-ft., 4-pair, keyed modular telephone cord (D8AC)
For more information, consult PassageWay Solution User’s Guide.
System Programming and
Maintenance (SPM)
System Programming and Maintenance (SPM) is a DOS-based software application that allows you to use a PC to program and maintain the system.
SPM performs the same functions as an MLX-20L telephone used as a system programming console and has some additional features, such as the ability to back up and restore files and print reports. The PC display shows the same button and screen layout as an MLX-20L telephone.
Considerations
SPM operates with DOS version 3.3 or later.
Unless the system is being backed up or restored, a remote user takes priority over a local user. If the local user is programming when a remote user connects to the system, the system sends a message to the local user that a remote connection has been made and disconnects the local user.
The PC with SPM connects to the EIA-232-D ADMIN jack on the processor of the control unit. The EIA-232-D baud rate is 1200/2400 bps with autobaud adjust.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
System Programming and Maintenance (SPM)
Issue 1
June 1997
Page 8-26
A printer connected to the PC with SPM can print system programming reports.
Reports can also be sent to the printer that is connected to the SMDR port on the control unit.
However, SMDR information may be lost while system programming reports are printed through the SMDR jack.
A UNIX System-based version of System Programming and Maintenance is available as part of Integrated Solution III, as discussed earlier in this chapter.
Hardware Requirements
The following hardware is required:
■
An approved PC or other DOS-compatible PC with:
■
■
At least 512K of RAM
A double-sided floppy disk drive (either 5.25-inch or 3.5-inch)
■
■
■
A serial port assigned to COM1 or COM2. The serial port can use either a DB-9 or DB-25 connector. If a DB-9 connector is used, a
9-pin to 25-pin adapter is also required. The 9-pin side must be female.
Video monitor (monochrome or color)
D8W cord and 355AF adapter if the PC is within 50 ft. (15.2 m) of the control unit. Distances of greater than 50 ft. (15.2 m) require back-to-back ADUs.
See System Programming and Maintenance (SPM) for installation instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Installing a CTI Link
Installing a CTI Link
Issue 1
June 1997
Page 8-27
There are two procedures in this section: how to add a CTI link to the MERLIN
LEGEND Communications System—a new installation , and how to get a CTI link working again after a link shutdown—a link reinstatement .
New Installation
Considerations
In Release 5.0, the MERLIN LEGEND Communications System supports one
CTI link.
The system must be in Hybrid/PBX mode.
A telephone cannot be plugged into the CTI link port.
A brand-new, 4-pair cable must be installed. No reuse of wire is supported.
Proper Systimax hardware must be used, including cords and connecting blocks.
Hardware Requirements
There are no new hardware requirements in Release 5.0 of the MERLIN
LEGEND Communications System.
The CTI link plugs into an available port on an 008 MLX or 408 MLX module.
However, the firmware vintage for the module must be other than 29. An earlier or future vintage must be used for CTI link operation. If the firmware vintage is
29, the link administation is prevented and the System Programming screens tell you that the firmware 29 canot be used.
A summary of the installation procedure is provided below:
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Installing a CTI Link
Issue 1
June 1997
Page 8-28
These steps should be followed in order. Step 2 cannot come before Step 1, or
System Programming will fail (procedure error beeps).
Install MERLIN LEGEND hardware.
Choose a slot for an MLX port module (008 MLX or 408 MLX), and insert the module. Identify a port on that MLX port module for the CTI link.
Unplug any telephone/adjunct from that port.
NOTE:
Make sure that the MLX board’s firmware vintage is NOT 29. Any other vintage is acceptable, that is, earlier or future vintages after
29. If the port module has firmware vintage 29, the link administration is prevented and the System Programming screens tell the administrator that firmware 29 cannot be used.
Do not assign the CTI link to the first and fifth ports normally reserved for the operator positions.
Program the communications system.
At the Executive Station or using SPM, program the system in
Hybrid/PBX mode, busy out the slot, then program that MLX port as a
CTI link port. The functions for programming the system and the MLX port are under the System Programming option. The functions to busy out and restore the slot are under the Maintenance option. Be sure to restore the slot after you finish the programming.
Plug in the CTI link. Tag the cable and/or the port as the CTI link.
As a general rule, do not plug in a CTI link unless the port is programmed as a CTI link port. Also, do not plug a telephone into a CTI link port. The other end of this wire is plugged into the ISDN link interface card installed in the NetWare server.
NOTE:
If you are installing an adjunct or an application into the CTI link, refer to the books that come with that adjunct/application. Refer to the System
Manager’s Guide section “Adding a CTI Link” for detailed instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Installing a CTI Link
Refer to the MERLIN LEGEND Network Manager’s Guide for instructions. At this point the CTI link should be operational.
Issue 1
June 1997
Page 8-29
Link Reinstatement
The considerations and hardware requirements for a link reinstatement are the same as those for a new installation since this procedure is used only after a link shutdown.
A summary of the installation procedure for a link reinstatement is provided below:
Plug in the CTI link, if unplugged.
As a general rule, do not plug in a CTI link unless the port is programmed as a CTI link port. Also, do not plug a telephone into a CTI link port. The other end of this wire is plugged into the ISDN link interface card installed in Step 3 of the “New Installation” procedure.
Resume CTI link traffic.
Refer to the MERLIN LEGEND Network Manager’s Guide for instructions.
Resume MERLIN LEGEND alarming for the CTI link.
Refer to the MERLIN LEGEND Network Manager’s Guide for instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications
Installing a CTI Link
Issue 1
June 1997
Page 8-30
!
Installation 555-650-140
Upgrading the System
Upgrading to Release 5.0
9
Upgrading the System
Issue 1
June 1997
Issue 1
June 1997
Page 9-1
9
System upgrades should be performed by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product; your limited warranty does not cover such damage.
For details, see your limited warranty in Appendix A, Customer
Support Information, in Maintenance and Troubleshooting or
System Programming .
NOTE:
Upgrading the MERLIN LEGEND Communications System to Releases
4.1, 4.2, and 5.0 requires no new or additional hardware components.
Releases 4.1 and 4.2 improve feature capability and Release 5.0 adds the flexibility of a CTI link. The sections below indicate what is necessary for the upgrade. To perfrom the actual upgrade, refer to System
Programming for detailed procedures.
Upgrading to Release 5.0
You must have DOS SPM Version 5.15 to upgrade to Release 5.0 from
Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, or 4.0.
To upgrade to Release 5.0, you need:
■
SPM Version 5.15 or later to back up and convert system programming information and to restore system programming information after the
Release 4.0 processor module has been installed.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading to Release 4.2
Issue 1
June 1997
Page 9-2
■
■
Both of the following:
— Release 3.0 or later processor module that is flash card capable
(when converting from Release 2.1 or earlier).
— A forced installation PCMCIA memory card with Release 4.0 system software (when converting from any release).
DOS-formatted diskette
Upgrading to Release 4.2
You must have DOS SPM Version 5.15 to upgrade to Release 4.2 from
Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, or 4.0.
To upgrade to Release 4.2, you need:
■
SPM Version 5.15 or later to back up and convert system programming information and to restore system programming information after the
Release 4.0 processor module has been installed.
■
■
Both of the following:
— Release 3.0 or later processor module that is flash-card capable
(when converting from Release 2.1 or earlier).
— A forced installation PCMCIA memory card with Release 4.0 system software (when converting from any release).
DOS-formatted diskette
Upgrading to Release 4.1
You must have DOS SPM Version 5.15 to upgrade to Release 4.1 from
Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, or 4.0.
To upgrade to Release 4.1, you need:
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading to Release 4.0
Issue 1
June 1997
Page 9-3
■
■
■
SPM Version 5.15 or later to back up and convert system programming information and to restore system programming information after the
Release 4.0 processor module has been installed.
Both of the following:
— Release 3.0 or later processor module that is flash card capable
(when converting from Release 2.1 or earlier)
— A forced installation PCMCIA memory card with Release 4.0 system software (when converting from any release)
DOS-formatted diskette
NOTE:
IF SPM is already installed, the Welcome to SPM screen that appears when you start SPM identifies the version on both the last line of the console simulation window and in the upper left-hand corner of the screen. If you are working with Version 5.15, V5 appears in the upper left-hand corner of the screen and Version 5.15 appears on the last line of the console simulation window in the welcome message when SPM is started.
Upgrading to Release 4.0
To upgrade to Release 4.0, you need:
■
SPM Version 4.15 or higher
■
■
The version number of the SPM software currently installed (if any)
One of the following:
■
— Release 4.0 processor module (when converting from Release
2.1 or earlier)
— An upgrade PCMCIA memory card with Release 4.0 system software (when converting from Release 3.0)
DOS-formatted disk
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Backing Up System Programming
Issue 1
June 1997
Page 9-4
To upgrade the control unit, follow the steps below:
If the current system programming is to be used in the upgraded system, back up system programming.
See
‘‘Backing Up System Programming’’ , next in this chapter, for details.
Remove the control unit housing.
See
‘‘Removing the Control Unit Housing’’ , later in this chapter, for
instructions.
Power down the system.
See
‘‘Powering Down the System’’ , later in this chapter, for instructions.
Upgrade the control unit.
See
‘‘Upgrading the Control Unit’’ , later in this chapter, for instructions.
If the current system programming is to be used in the upgraded system, convert the backup file and restore system programming.
See
‘‘Completing the Upgrade’’ , later in this chapter, for instructions.
Backing Up System Programming
NOTE:
You cannot upgrade system programming for the MERLIN II
Communications System; it must be reprogrammed. To upgrade a
MERLIN II Communications System, see ‘‘Upgrading from the MERLIN II
Communications System’’ , later in this chapter.
Use the following procedure to back up programming from Release 1.0, 1.1,
2.0, 2.1, 3.0, or 3.1:
Install SPM.
Back up system programming.
See the Backup command in System Programming and Maintenance
(SPM) .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Backing Up System Programming
Issue 1
June 1997
Page 9-5
■
■
■
■
To back up system programming from Release 1.0 or 1.1
, you can use any version of SPM (1.16 is recommended).
To back up system programming from Release 2.0
, you must use
SPM version 2.09 or higher.
To back up system programming from Release 2.1
, you must use
SPM version 2.16 or higher.
To back up system programming from Release 3.0 or 3.1
, you must use SPM version 3.18 or higher.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Removing the Control Unit Housing
Removing the Control Unit Housing
Issue 1
June 1997
Page 9-6
Remove the control unit housing as described below. See
.
■
For a MERLIN II or a MERLIN LEGEND (Release 2.1 or later)
Communications System:
1. Remove the front housing from each carrier by pulling the bottom
front towards you, and lifting it up as shown in Figure 9-1 .
2. Remove the top from each carrier in the system by pushing it straight up from the front.
■
3. Do not discard the housing unless new housing is provided. You will reassemble the housing when installation is complete.
For a MERLIN LEGEND (Release 2.0 or earlier) Communications
System:
1. From both sides of the control unit, pry the clips free from the housing, using a screwdriver if they are difficult to reach.
2. Carefully pull the housing towards you.
3. If the system has more than one carrier, make sure you remove the housing only from the basic carrier side; otherwise, the housing may disassemble.
4. If the housing clips need to be replaced, follow the procedure in
“Replacing the Housing Clips.”
5. Discard the housing only if upgraded housing has been provided.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Removing the Control Unit Housing
MERLIN II and
MERLIN LEGEND 2.1 and later
Communications System
1
2
Issue 1
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Page 9-7
1
MERLIN LEGEND 2.0
and earlier
Communications System
Housing
Clip 2
Housing
Figure 9-1.
Removing the Control Unit Housing
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Powering Down the System
Powering Down the System
Issue 1
June 1997
Page 9-8
You may need to power down the system to add upgraded equipment to the carrier.
!
CAUTION:
Follow these steps in the exact sequence.
To power down the system, follow the steps below and see
Turn off the power supply on the basic carrier.
Turn off the power supplies on the expansion carriers.
Unplug any auxiliary power units.
Because the power supplies are already off, the sequence for removing auxiliary power cords is not important.
Unplug the system from the AC outlet.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Powering Down the System
Issue 1
June 1997
Page 9-9
Auxiliary
Power
Unit
AC
INPUT
AUX
POWER
-48 VDC
Auxiliary
Power
Input
AC
Input
AUX Power Unit
AC Power Cord
AC
Outlet
-48 VDC
Power Cord
Ground
Wire
Ferrite
Cores
Control Unit
AC Power Cord
Figure 9-2.
Powering Down the System
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading the Control Unit
Issue 1
June 1997
Page 9-10
Upgrading the Control Unit
Do not remove any of the existing carriers.
Refer to the Control Unit Diagram on the flip side of System
Planning Form 1.
If you are installing an expansion carrier, remove the rightmost module from the control unit and set it aside. See
!
CAUTION:
Before removing any cords from the module, make sure they are labeled first for easier replacement.
Install any expansion carriers.
See
‘‘Installing Expansion Carriers’’ in
Install or replace any modules. If you are upgrading from Release
3.0 or later, go to Step 6.
See
.
NOTE:
If you are replacing an 012 module with an 016 module, you will need to perform a Board Renumber after completing the upgrade. See System
Programming for more information about Board Renumber.
System
→
Board Renum
→
Yes
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading the Control Unit
Issue 1
June 1997
Page 9-11
Replace the processor module. See
Figure 9-3 . Then go to Step 7.
NOTE:
If the processor module is to be modified for Key mode, perform Step 4 through Step 10 of “Modifying the Processor for Key Mode” before proceeding.
a. Press up on the tab at the bottom rear of the old processor module. b. While the tab is unlocked, pull the processor module towards you, then lift it straight up.
c. Install a Release 4.0 processor module. See
in
d. Power up the system.
Upgrade the processor module to Release 4.0 (when upgrading from Release 3.0 or 3.1).
NOTE:
If the processor module is to be modified for Key mode, see
‘‘Modifying the Processor for Key Mode’’
later in this chapter.
a. Insert an Upgrade memory card into the PCMCIA interface slot on the processor module.
b. Perform the software installation.
Menu
→
Maintenance
→
System
→
Upgrd/Instll
→
Yes
See “Forced Installation/Upgrade of System Software” in Maintenance and
Troubleshooting for more details on this procedure.
Program the system.
■
If the current system programming is to be used in the upgraded system, see
‘‘Completing the Upgrade’’ later in this chapter.
■
If the system is to be re-programmed, see the System Planning
Forms and System Programming.
Test the system.
See
Chapter 7, ‘‘Initializing and Testing the System’’ .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading the Control Unit
3
Issue 1
June 1997
Page 9-12
2
Figure 9-3.
Removing a Module from the Carrier
1
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading the Control Unit
Issue 1
June 1997
Page 9-13
Replacing the Housing Clips
Remove the housing clips from the right side of the module.
a. Remove the rightmost module from the control unit. See
“Removing a Module” in
b. Using a flat-blade screwdriver, unscrew the upper right corner of the carrier only far enough to free the clip.
c. Pull the top-right corner of the carrier toward you while grasping the housing clip and pushing it away from you (to free it from the carrier).
d. When the clip is free enough to clear the screw molding on the back of the carrier, slide the clip out and discard it.
e. Compare the Control Unit Diagram with the existing control unit. If you are installing an additional expansion carrier in this upgrade, do not replace the clips on the right side until the last expansion carrier is installed. If no more carriers are to be installed, replace the clip now, making sure the clip is as far to the right as possible.
f. Secure the screw, and then repeat Steps b, c, and d for the lower right corner of the carrier.
Remove the power supply module to access the housing clips on
the leftmost side of the carrier. See Figure 9-3
. a. Press up on the tab at the bottom rear of the power supply.
b. While the tab is unlocked, pull the power supply towards you, then lift it straight up.
!
Beware of hazardous voltages.
Whenever the carrier connections are exposed, use extreme caution; do not touch them directly or with any type of tool.
Follow all procedures carefully.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading the Control Unit
1
2
3
Issue 1
June 1997
Page 9-14
Figure 9-4.
Replacing a Module in the Carrier
Remove the clips from the left side of the control unit as you did in
Step 1; however, make sure you replace the clips before securing the screws again.
Reinstall the power supply module by hooking it onto the rod at the top of the carrier and then swinging it down into place. See
Push the power supply module firmly until you hear it lock.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Modifying the Processor for Key Mode
Modifying the Processor for Key Mode
Issue 1
June 1997
Page 9-15
To modify the processor for Key mode in Release 3.0 and later, follow the steps below. For earlier releases, see Appendix E in Maintenance and
Troubleshooting.
Prepare a non-metallic surface, such as a table, on which to work.
!
Do not touch the gold connectors on the rear of the processor module. Electrostatic discharge (ESD) can damage the circuitry, as can the oil from your fingertips. Use a properly grounded wrist strap to prevent damage from electrostatic discharge.
Only a qualified technician should perform this procedure.
Remove the control unit housing. See Figure 9-1 .
Power down the system as described earlier in this chapter. See
Remove the processor module from the carrier. See
Place the processor module on a flat surface with the wiring manager on your left.
Unclip and remove the left side panel. See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Modifying the Processor for Key Mode
Release
Each Catch on Module
Remove
Cover
PROCESSOR MODULE
Processor
Figure 9-5.
Removing the Processor Module Cover
Issue 1
June 1997
Page 9-16
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Modifying the Processor for Key Mode
Lift Circuit board
Up and Over
Issue 1
June 1997
Page 9-17
PROCESSOR MODULE
Processor
Figure 9-6.
Removing the Processor Module Circuit Board
Holding the processor circuit board at each end, lift it up and turn it over and away from you. See
.
Place the processor circuit board on a flat,
non-metallic
surface.
Carefully support the dip switch assembly with your index finger,
while moving the switch to the closed position. See Figure 9-7
.
Replace the processor circuit board face (components) down into the module housing.
Replace the processor module side panel and clip into place.
Replace the processor module into the carrier. See
.
Power up the system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Modifying the Processor for Key Mode
PROCESSOR CIRCUIT BOARD
Front
Issue 1
June 1997
Page 9-18
Rear
2
1
OPEN
KEY
ONLY
PBX
2 1
CLOSED
(KEY)
OPEN
(PBX)
Figure 9-7.
Changing the Key Mode Switch Position to Closed
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Completing the Upgrade
Issue 1
June 1997
Page 9-19
Completing the Upgrade
Perform a frigid start (System Erase) to ensure that all system programming is returned to default values.
Use System Erase from the SPM Maintenance menu:
Maintenance
→
Slot
→
00
→
Demand Test
→
System Erase (Line 5, left button) twice
→
Yes
See Maintenance and Troubleshooting for more information on System
Erase.
Convert the backup file
.
This converts the backup file created in Step 2 to Release 4.0 format.
See the Convert menu option in System Programming and Maintenance
(SPM) for details.
Restore system programming; this puts the system in an idle state so that it cannot be used for the duration of the procedure. Refer to
‘‘Restoring from the System Programming Disk’’ in
for more information.
Use version 4.15 or higher of SPM and restore the file you converted in
Step 5.
If applicable, program new features.
See Chapter 2, Programming with SPM in System Programming for a list of new features to be programmed.
Upgrading from the MERLIN II
Communications System
To upgrade from the MERLIN II Communications System to Release 4.0, follow the steps below.
Install SPM.
Install (or upgrade to) version 4.15 or higher of SPM.
Remove the control unit housing.
See
Chapter 2, ‘‘Installing the Control Unit’’ if you need instructions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Upgrading from the MERLIN II Communications System
Issue 1
June 1997
Page 9-20
Replace old modules and add new modules as specified on the
Control Unit Diagram of Form 1, System Planning.
See
Chapter 2, ‘‘Installing the Control Unit’’ if you need instructions.
Install the Release 4.0 processor module in the carrier.
See
in
Perform a frigid start (System Erase) to ensure that system programming is returned to default values.
Use System Erase from the SPM Maintenance menu:
Maintenance
→
Slot
→
00
→
Demand Test
→
System Erase (Line 5, left button) twice
→
Yes
See Maintenance and Troubleshooting for more information on System
Erase.
Program the system.
■
Restore the system programming from a system programming disk or Translation Memory Card (Release 3.0 and later only), if available.
See
‘‘Restoring from the System Programming Disk’’ or
‘‘Restoring from the Translation Memory Card’’ in
■
If a disk or memory card is not available, see System
Programming for details on programming the system.
If applicable, program new features.
See System Programming for detailed programming procedures.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Replacing the Control Unit Housing
Replacing the Control Unit Housing
Issue 1
June 1997
Page 9-21
See
Chapter 2, ‘‘Installing the Control Unit’’ , for instructions on replacing the
control unit housing for Release 2.1 and later.
Release 2.0 or Earlier
To install the control unit housing, follow the steps below.
Place the front panel(s) face down.
If you are housing more than one carrier, connect the front panels together.
a. Line up the arrows.
b. Slide the panels until the semicircles form a complete circle. See
Connect the side panels to the front panel(s) in the same way.
Pick up the housing and place it on the control unit. If the system has more than one carrier, make sure you hold the housing only from the basic carrier side; otherwise, the housing can disassemble.
a. Line up the wire clips that are attached to the carrier with the recesses on the outside of the side panels.
b. Push back the panels until the clips hook over the tabs and rest in the recesses.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Upgrading the System
Replacing the Control Unit Housing
FRONT PANEL d
MERLIN LEGEND
Issue 1
June 1997
Page 9-22
LINE UP WITH THE
SEMICIRCLE ON INSIDE
OF FRONT PANEL
SLIDE TONGUES IN
AND PUSH FRONT PANEL UP
Figure 9-8.
Installing the Control Unit Housing
Installation 555-650-140
System Numbering Forms
A
System Numbering Forms
Issue 1
June 1997
Issue 1
June 1997
Page A-1
A
When you change any existing trunk or extension wiring, record information about the wiring on the appropriate system numbering form. This appendix includes examples of all of the system numbering forms, and instructions for completing Form 2a, “System Numbering: Extension Jacks.” The system numbering forms, which are included in this appendix, are as follows:
■
Form 2a, System Numbering: Extension Jacks (
■
■
■
Form 2b, System Numbering: Digital Adjuncts (
Form 2c, System Numbering: Line/Trunk Jacks (
)
Form 2d, System Numbering: Special Renumbers (
)
See System Planning for completed forms that contain more detailed information regarding the configuration of your customer’s system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
System Numbering Forms
Form 2a, System Numbering: Extension Jacks
Form 2a, System Numbering:
Extension Jacks
Issue 1
June 1997
Page A-2
Mod.
Type
Log.
ID
13
14
15
16
9
10
11
12
5
6
7
8
1
2
3
4
17
18
19
20
21
22
23
24
Renumber System*
❑ 2-Digit ✦ ❑ Selected Extension Numbers
Jack Type
A D † B Eqpt.
2-Dig
Ext.
No.
18
19
20
21
14
15
16
17
10
11
12
13
22
23
24
25
26
27
28
29
30
31
32
33
✦
106
107
108
109
110
111
112
113
3-Dig.
Ext.
No.
100
101
102
103
104
105
114
115
116
117
118
119
120
121
122
123
❑ 3-Digit
7100
7101
7102
7103
7104
7105
7106
7107
7108
7109
7110
7111
7112
7113
7114
7115
7116
7117
7118
7119
7120
7121
7122
7123
❑ Set Up Space
Set Up
Space
Renumber to Label
Old
Ext. No.
Wire
No.
Person, Location, or Function
Shaded lines indicate possible operator positions.
✦ Factory Setting
* The system capacity for Personal Directories is decreased by one whenever an MLX-20L telephone is connected to an MLX port.
†
‡
Use Form 2b for adjuncts connected via MFM or ISDN Terminal Adapter (such as the ExpressRoute 1000 or 7500B data module).
Ringing Frequency is programmable on the 016 T/R module only.
Ring
Freq.
‡
Voice
Figure A-1.
Form 2a, System Numbering: Extension Jacks
The following explains how to complete Form 2a.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
System Numbering Forms
Form 2a, System Numbering: Extension Jacks
Issue 1
June 1997
Page A-3
The number in the logical ID column refers to the number of the extension jack in the control unit.
1. In the “Eqpt.” (Equipment) column, enter the type of device (such as an
MLX-20L console) that is connected to the extension jack. On the second line, enter any attached adjuncts (such as an answering machine).
2. In the “Old Ext. No.” column, if the wire run is being changed, enter the extension number of the old extension. If you are working with a new installation, leave this space blank.
3. In the “Renumber to” column, enter the extension number of the extension, if not already filled in. (This includes new installations.)
4. In the “Wire No.” column, enter the number of the wire as indicated by the label on the wire.
5. In the “Person, Location, or Function” column, enter the name of the person at the location, or the function of (such as a fax machine) the extension, and any miscellaneous information particular to that extension.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
System Numbering Forms
Form 2b, System Numbering: Digital Adjuncts
Form 2b, System Numbering:
Digital Adjuncts
30
31
32
33
34
35
36
37
38
39
40
19
20
21
22
23
24
25
26
27
28
29
10
11
8
9
12
13
14
15
16
17
18
Log.
ID
1
2
5
6
3
4
7
741
742
743
744
745
746
730
731
732
733
734
735
Factory-Set
2-digit 3-digit
Set Up
Space
710
711
712
713
714
715
716
717
718
719
720
721
722
300
301
302
303
304
305
306
307
308
309
310
311
312
7300
7301
7302
7303
7304
7305
7306
7307
7308
7309
7310
7311
7312
723
724
725
726
727
728
729
313
314
315
316
317
7313
7314
7315
7316
7317
318
319
320
321
322
323
7318
7319
7320
7321
7322
7323
736
737
738
739
740
324
325
326
327
328
7324
7325
7326
7327
7328
329
330
331
332
333
334
7329
7330
7331
7332
7333
7334
747
748
749
335
336
337
338
339
7335
7336
7337
7338
7339
Renumber to Adjuncts 2B
Pass.
Bus
MLX
Telephone
Ext. No.
Person, Location,
Function, and Equipment Type
Figure A-2.
Form 2b, System Numbering: Digital Adjuncts
Issue 1
June 1997
Page A-4
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
System Numbering Forms
Form 2c, System Numbering: Line/Trunk Jacks
Form 2c, System Numbering:
Line/Trunk Jacks
Issue 1
June 1997
Page A-5
Music On Hold, Line/Trunk No. __________ Source __________
Loudspeaker Page, Line/Trunk No(s). _____________________
Maintenance Alarm, Line/Trunk No. ____________________
Loop-Start Reliable Disconnect*
■ No ✦ ■ Yes
Module
Type and Slot
No.
Log.
ID
Jack Type
(LS, GS,
DID, Tie, etc.)
Line/
Trunk
No.
Pool
Dial-
Out
Code†‡
Renumber to
Incoming
Line/Trunk
Type (Main
No., Personal
Line, WATS,
FX, etc.)
Telephone
Number or
Equipment
1
2
3
4
5
6
7
8
9
801
802
803
804
805
806
807
808
10
11
12
13
14
15
809
810
811
812
813
814
815
16
17
18
19
20
816
817
818
819
820
✦ Factory Setting
* If the system has AUDIX Voice Power/FAX Attendant System™, Integrated
Administration will automatically set Loop-Start Reliable Disconnect to Yes.
† Hybrid/PBX mode only.
Label
Outmode
Signaling
Toll Type
Prefix Req’d for LD
TT ✦ R Yes ✦ No
Hold Disc.
Interval
Short Long ✦
QCC
Operator to
Receive
Calls†
(No ✦ )
QCC
Queue
Priority
Level†
(4 ✦ )
‡ Maximum: 11 pools with up to 80 trunks per pool.
Factory settings: 70 (main), 891 (dial-in tie), 892 (automatic-in tie).
Function
Figure A-3.
Form 2c, System Numbering: Line/Trunk Jacks
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
System Numbering Forms
Form 2d, System Numbering: Special Renumbers
Form 2d, System Numbering:
Special Renumbers
Pools*
(Form 2c)
Description
Factory-Set
Number
70
890
891
892
893
894
895
896
897
898
899
Renumber to
Group Paging
(Form 7b)
Group ID
Factory-Set
Number
793
794
795
796
797
798
799
Renumber to
Park Zone
(Form 6a)
Description
Factory-Set
Number
881
882
883
884
885
886
887
888
Renumber to
PAGE 1
PAGE 2
PAGE 3
DSS Page Buttons
Beginning extension for range
Beginning extension for range
Beginning extension for range
ARS Dial-Out
Code
†
Default Renumber to
9
* Hybrid/PBX mode only.
† ARS Dial-Out Code is Idle Line Preference Code in Key mode.
‡ Reserved for AUDIX Voice Power/FAX Attendant System.
Group Calling
(Form 7d)
Group ID
Label
Factory-Set
Number
791
7920
7921
7922
7923
7924
‡
7925
‡
7926
‡
7927
‡
7928
‡
7929
‡
783
784
785
786
787
788
789
790
770
771
772
773
774
775
776
777
778
779
780
781
782
Listed Directory
Number*
(QCC Queue)
Factory-Set
Number
800
Remote Access
Code (Form 3a)
Factory-Set
Number
889
Renumber to
Renumber to
Renumber to
Issue 1
June 1997
Page A-6
Figure A-4.
Form 2d, System Numbering: Special Renumbers
Installation 555-650-140
Unit Load Calculation Worksheet
B
Unit Load Calculation Worksheet
Issue 1
June 1997
Issue 1
June 1997
Page B-1
B
If you determine that you need to recalculate the unit load for any carrier, use the instructions on the following worksheet.
NOTE:
You should have a separate copy of the worksheet for each carrier.
See “Unit Loads” in
for information on recalculating unit loads.
The 391A3 power supply has a maximum rating of 75 unit loads. If your system contains a 391A1 or 391A2 power supply module, and the unit loads for that carrier will exceed 54, it is recommended that a 391A3 power supply be installed in the system. Auxiliary Power Units cannot be used with the 391A3 power supply.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-2
Unit Load Worksheet
1. Number of modules in carrier (excluding power supply and processor:
■
■
If fewer than five, power is adequate.
If five or six, continue to Step 2.
2. Key or Behind Switch mode only:
Indicate configuration of lines; then go to Step 5.
3. Hybrid/PBX mode only:
Do all modules in the carrier have MLX and/or analog multiline telephone jacks?
■
■
If no, a newer power supply is not needed.
If yes, continue to Step 4.
4. Hybrid/PBX mode only:
Calculate the total number of MLX and analog multiline telephones:
Number of MLX-20L consoles connected to modules in the carrier
Number of MLX-28D consoles connected to modules in the carrier
Number of 34-button analog multiline telephones connected to modules in the carrier
Total of MLX-20L, MLX-28D, and 34-button analog telephones
■
■
If total is less than or equal to 45, auxiliary power is not required.
If the total is greater than 45, continue to Step 5.
__________ o Square o Modified o Yes o No
__________
__________
__________
__________
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
5. Calculate the estimated unit loads.
Issue 1
June 1997
Page B-3
Module
008
008 MLX
008 OPT
012
016
100D
400
400 EM
400 GS/LS/TTR
408
408 GS/LS
408 GS/LS-MLX
800
800 NI-BRI
800 GS/LS
800 GS/LS-ID
800 DID
MERLIN LEGEND
Qty x Unit Load
12.0
13.5
8.0
8.4
12.8
0.0
0.0
8.0
8.0
12.0
12.0
13.5
0.0
0.0
0.0
8.0
8.0
0.0
= Total
Total Estimated Unit Load
■
■
If the total is less than or equal to 54, any power supply module is sufficient.
If the total is greater than 54, continue to Step 6.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
6. Calculate the actual carrier unit load.
Qty x Unit Load
Hybrid/PBX or
Modified Equipment
Network Access Lines
1
DID
DS1
GS/LS
Tie
Telephones
MLX-5
MLX-5D
MLX-10
MLX-10D
MLX-16DP
MLX-28D
MLX-20L
BIS-10
BIS-22
BIS-22D
BIS-34
BIS-34D
MLC-5
MDC-9000
MDCW-9000
10-Button Basic
10-Button HFAI
1.0
0.0
0.0
1.4
1.0
1.0
1.1
1.1
0.0
0.0
0.0
0.9
0.9
0.9
0.9
0.9
1.5
1.2
1.1
0.9
1.0
Square
1.0
0.0
0.0
1.4
1.3
1.3
1.5
1.5
0.0
0.0
0.0
1.1
1.2
1.2
1.2
1.2
1.5
1.7
1.6
1.1
1.2
Continued
Issue 1
June 1997
Page B-4
= Total
1.
Unit loads are computed per trunk for trunk-type network access lines.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-5
Equipment
Telephones (
continued
)
34-Button Basic
34-Button DLX
34-Button BIS
34-Button BIS/DIS
Single-Line Telephone
Optional Equipment
1
Qty x Unit Load
Hybrid/PBX or
Modified
0.9
1.2
1.2
1.2
0.6
Square
1.1
1.7
1.4
1.4
0.7
EICON board (CTI link interface board in Netware server.)
Direct Station Selector
2
General Purpose
Adapter
Hands-Free Unit
Headset Adapter
0.0
0.7
0.0
0.9
0.8
0.8
0.8
1.0
1.0
1.0
Total Actual Unit Load
= Total
1.
The MFM has its own wall power unit located at the telephone and therefore is not added to the unit load calculation.
2.
Up to two DSSs (one DSS per MLX-28D or MLX-20L console) can be powered from each control unit carrier. For example, a 3-carrier system can have 6 system operator positions, each with one DSS powered from the control unit.
■
■
If the total actual unit load is less than or equal to 54, any power supply module is sufficient.
If the total actual unit load is greater than 54, continue to Step 7.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-6
7. Try to exchange modules between carriers to reduce the unit loads to 54.
(Remember that the 100D, 400, 400 GS/LS/TTR, 800 GS/LS-ID, 800,
800 NI-BRI, and 800 GS/LS modules have unit loads of 0.0.) Repeat
Steps 1 through 6 to recalculate unit loads for the new configuration.
■
■
If the exchange reduces the unit load to 54 or less, any power supply module is sufficient.
If the exchange does not reduce the unit load to 54 or less, a
391A3 power supply is needed. Continue to Step 8.
NOTE:
Empty slots are not permitted between modules.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
8. Calculate the unit loads for slots 5 and 6 of the carrier.
Qty x Unit Load
Hybrid/PBX or
Modified Square Equipment
Network Access Lines
1
DID
DS1
GS/LS
Tie
Telephones
MLX-5
MLX-5D
MLX-10
MLX-10D
MLX-28D
MLX-20L
BIS-10
BIS-22
BIS-22D
BIS-34
BIS-34D
MLC-5
MDC-9000
MDCW-9000
10-Button Basic
10-Button HFAI
34-Button Basic
34-Button DLX
34-Button BIS
34-Button BIS/DIS
Single-Line Telephone
1.0
0.0
0.0
1.4
0.9
0.9
0.9
0.9
1.2
1.1
0.9
1.0
1.0
1.1
1.1
0.0
0.0
0.0
0.9
1.0
0.9
1.2
1.2
1.2
0.6
1.0
0.0
0.0
1.4
1.3
1.5
1.5
0.0
0.0
0.0
1.1
1.2
1.2
1.2
1.2
1.2
1.7
1.6
1.1
1.3
1.1
1.7
1.4
1.4
0.7
Continued
Issue 1
June 1997
Page B-7
= Total
1.
Unit loads are computed per trunk for trunk-type network access lines.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-8
Equipment
Optional Equipment
1
EICON board (CTI link interface board in Netware server.)
Direct Station Selector
2
General Purpose
Adapter
Hands-Free Unit
Headset Adapter
Qty x Unit Load
Hybrid/PBX or
Modified Square
0.0
0.7
0.8
0.8
0.8
0.0
0.9
1.0
1.0
1.0
Total Actual Unit Load
= Total
1.
The MFM has its own wall power unit located at the telephone and therefore is not added to the unit load calculation.
2.
Up to two DSSs (one DSS per MLX-28D or MLX-20L console) can be powered from each control unit carrier. For example, a 3-carrier system can have 6 system operator positions, each with one DSS powered from the control unit.
■
■
If the unit load for slots five and six is less than or equal to 27, power is sufficient for the carrier.
If the unit load for slots five and six is more than 27, continue to Step 9.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-9
9. Try to exchange modules between carriers to reduce the unit loads for slots five and six through 27. (Remember that the 100D, 400, 400
GS/LS/TTR, 800 GS/LS-ID, 800, 800 NI-BRI, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 8 to recalculate unit loads for new configuration.
■
If the exchange reduces the unit load for slots five and six through
27 or less, power is sufficient.
■
If the exchange does not reduce the unit loads for slots 5 and 6 through 27, install wall power units for the appropriate number of telephones to reduce the unit load to 27.
NOTE:
Empty slots are not permitted between modules.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Unit Load Calculation Worksheet
Unit Load Worksheet
Issue 1
June 1997
Page B-10
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Glossary
GL
#
7500B data module
7500B data station
See
See
ISDN terminal adapter data station
Issue 1
June 1997
Page GL-1
A
account code
Accunet address
ADDS
Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients.
AT&T’s switched digital service for 56-kbps, 64-kbps restricted, and 64-kbps clear circuit-switched data calls.
A coded representation of the destination of data or of the data’s originating terminal, such as the dialed extension number assigned to the data terminal.
Multiple terminals on one communication line must each have a unique address.
(Automated Document Delivery System) Computer-based application that stores documents in a database and automatically faxes them on request.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary adjunct
ALS
AMI analog transmission analog data station
ANI application
ARS
Issue 1
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Page GL-2
Optional equipment used with the communications system, such as an alerting device or modem that connects to a multiline telephone or to an extension jack.
(Automatic Line Selection) Programmed order in which the system makes outside lines available to a user.
(alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity; otherwise, a bipolar violation occurs.
AMI is used in the DS1 interface.
Mode of transmission in which information is represented in continuously variable physical quantities such as amplitude, frequency, phase, or resistance.
See also
See
(automatic number identification) Process of automatically identifying a caller’s billing number and transmitting that number from the caller’s local central office to another point on or off the public network.
Software and/or hardware that adds functional capabilities to the system. For example, MERLIN Identifier is an application that provides caller identification information (if available in the local area or jurisdiction).
(Automatic Route Selection) System feature that routes calls on outside trunks according to the number dialed and trunk availability.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
ASCAP
ASN asynchronous data transmission
Lucent
Technologies
Attendant
Lucent
Technologies
Switched Network
AUDIX Voice Power
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Page GL-3
(American Society of Composers, Artists, and Producers)
(Lucent Technologies Switched Network) Lucent
Technologies telecommunications services provided through an Integrated Digital Services Network Primary Rate Interface (ISDN-PRI) trunk, Accune t switched digital service, Megacom , Megacom 800 ,
Software Defined Network ( SDN ), Multiquest, and
Shared Access for Switch Services (SASS).
A method of transmitting a short bitstream of digital data, such as printable characters represented by a
7- or 8bit ASCII code. Each string of data bits is preceded by a start bit and followed by a stop bit, permitting data to be transmitted at irregular intervals.
See also
synchronous data transmission .
Application with equipment that connects to one or more tip/ring extension jacks and automatically answers incoming calls with a recorded announcement; directs calls in response to touch tones.
See
.
Automated Attendant
A voice-processing application, part of IS II/III , that provides Automated Attendant, Call Answer, Information Service, Message Drop, Voice Mail, and, optionally, Fax Attendant System for use with the system.
IS II/III , MERLIN MAIL , and AT&T Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Automatic Line
Selection
Automatic Number
Identification automatic ringdown tie-trunk
Automatic Route
Selection automatic-start tie trunk auxiliary power unit
See
See
ALS
ANI
.
See
.
Issue 1
June 1997
Page GL-4
Tie trunk on which incoming calls are routed to an operator or other designated destination without a start signal, as soon as the trunk is seized; the destination is specified during programming. Also called
“automatic ringdown” or “auto-in” tie trunk.
Device that provides additional power to the system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
B
B8ZS backup bandwidth barrier code basic carrier baud rate
B-channel
Bearer-channel
Issue 1
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Page GL-5
(bipolar 8 zero substitution) Line-coding format that encodes a string of eight zeros in a unique binary sequence to detect bipolar violation . See also
Procedure for saving a copy of system programming onto a floppy disk or memory card . See also
.
Difference, expressed in hertz, between the highest and lowest frequencies in a range that determines channel capacity.
Password used to limit access to the Remote Access feature of the system.
Hardware that holds and connects the processor , power supply , and up to five modules in the system.
See also
Strictly speaking, a measurement of transmission speed equal to the number of signal level changes per second. In practice, often used synonymously with bit rate and bps .
(Bearer-channel) 64-kbps channel that carries a variety of digital information streams, such as voice at 64 kbps, data at up to 64 kbps, wideband voice encoded at 64 kbps, and voice at less than 64 kbps, alone or combined .
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Behind Switch mode binary code bipolar 8 zero substitution bipolar signal bipolar violation
BIS bit bit rate blocking
BMI
Issue 1
June 1997
Page GL-6
One of three modes of system operation, in which the control unit is connected to (behind) another telephone switching system, such as Centrex or DEFIN-
ITY, which provides features and services to telephone users. See also
and
.
Electrical representation of quantities or symbols expressed in the base-2 number system, which includes zeros and ones.
See
Digital signal in which pulses (ones) alternate between positive and negative. See also
and
.
Condition occurring when two positive or two negative pulses are received in succession. See also
and
(Built-In Speakerphone) Part of the model name of some analog multiline telephones.
(binary digit) One unit of information in binary notation; it can have one of two values, zero or one.
Speed at which bits are transmitted, usually expressed in bps . Also called “data rate.” See also
baud rate
Condition in which end-to-end connections cannot be made on calls because of a full load on all possible services and facilities. See also
.
(Broadcast Music Incorporated)
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary board board assignment board renumbering
BRI bus button byte
Issue 1
June 1997
Page GL-7
A module , for example, 100D or 408 MLX GS/LS, that allows you to connect lines/trunks and extensions to the communications system or holds the processor or power supply.
SPM procedure for assigning line/trunk and extension modules to slots on the control unit .
System programming procedure for renumbering line/trunk and extension modules that have already been assigned to specific slots on the control unit .
(Basic Rate Interface) Standard interface that specifies the protocol used between two or more communications systems. BRI provides two 64-kbps
B-channel s for voice and/or data and one 16-kbps
D-channel , which carries multiplexed signaling information for the other 2 channels.
Multiconductor electrical path used to transfer information over a common connection from any of several sources to any of several destinations.
Key on the face of a telephone that is used to access a line, activate a feature, or enter a code on a communications system.
Sequence of bit s (usually eight) processed together.
Also called “octet.”
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
C
Issue 1
June 1997
Page GL-8
Call Accounting
System
Call Accounting
Terminal
Caller ID
Calling group
Call Management
System campus cable
CAS
CAT
See
.
See
In Release 3.0 and later, a system feature that supports a caller identification service provided by some local telephone companies (if local regulations allow) supplying the calling party telephone number. An
800 GS/LS-ID module on the system can capture this information and display it on the screens of MLX
.
Team of individuals who answer the same types of calls.
.
Cable that runs between buildings connected to the same communications system.
(Call Accounting System) DOS- or UNIX System-based application that monitors and manages telecommunications costs.
(Call Accounting Terminal) Stand-alone unit with a built-in microprocessor and data buffer that provides simple call accounting at a low cost.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
CCS centralized telephone programming central office
Centrex channel channel service unit checksum circuit-switched data call class of restriction clock synchronization
CMS
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Page GL-9
(common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity. In the system’s 100D module, channel 24 can be designated as the signaling channel for channels 1–23.
Programming of features on individual telephones; performed at a central location by the system manager . See also
extension programming
.
See
Set of system features to which a user can subscribe on telephone lines/trunks from the local telephone company.
Telecommunications transmission path for voice and/or data.
See
Sum of ones in a sequence of ones and zeros used to detect or correct errors in data transmission.
Data call made through an exclusively established and maintained connection between data stations .
See
.
Operation of digital facilities from a common clock.
(Call Management System) DOS-based application that simulates the actions of a system operator by answering and distributing calls. Also produces reports for call analysis.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
CO coaxial cable codec common channel signaling communications system control unit console
CONVERSANT
Issue 1
June 1997
Page GL-10
(central office) Location of telephone switching equipment that provides local telephone service and access to toll facilities for long-distance calling.
Cable consisting of one conductor, usually a small copper tube or wire within and insulated from another conductor of larger diameter, usually copper tubing or copper braid.
(coder-decoder) Device used to convert analog signals, such as speech, music, or television, to digital form for transmission over a digital medium and back to the original analog form.
Software-controlled processor complex that interprets dialing pulses, tones, and/or keyboard characters and makes the proper interconnections both inside and outside. Consists of a computer, software, a storage device, and carriers with special hardware to perform the actual connections. Provides voice and/or data communications services, including access to public and private networks, for telephones and other equipment. Also referred to in this guide as “system,” short for MERLIN LEGEND Communications System.
Processor module , power supply modules , line/trunk and extension modules , carriers , and housing of the system.
Refers to telephone and adjuncts (if any) at an operator or system programmer extension.
Voice response application that automatically answers and routes calls and executes telephone transactions.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary conversion resource
COR
Coverage
CRC
CSU
CTI link cyclic redundancy check
See
Issue 1
June 1997
Page GL-11
(class of restriction) Various types of restrictions that can be assigned to remote access trunks or barrier codes. These restrictions consist of calling restrictions, ARS Facility Restriction Levels ( FRLs ),
Allowed Lists, Disallowed Lists, and pool dial out restrictions.
Set of system features that can determine how extensions’ calls are covered when the person at the extension is busy or not available.
(cyclic redundancy check) An error-detection code used on DS1 facilities with the extended superframe format ( ESF ).
(channel service unit) Equipment used on customer premises to provide DS1 facility terminations and signaling compatibility.
(Computer Telephony Integration) link. Part of the
PassageWay Telephony Services application that allows a link to a LAN running Novell NetWare software for worktop software application control of
SA button calls in a Hybrid/PBX mode system. See
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
D
Issue 1
June 1997
Page GL-12
D4 framing format
Data-channel data communications equipment data hunt group data module data rate data station data terminal data terminal equipment
DCE
D-channel
Framing format consisting of a sequence of individual frames of 24 eightbit slots and one signal bit
(193 bits) in a 12-frame superframe. See also
ESF
See
.
See
.
See
See bps .
Special type of extension where data communications take place; includes DTE and DCE . Sometimes a telephone is also part of a data station.
An input/output ( I/0 ) device (often a personal computer) that can be connected to the control unit via an interface.
See
(data communications equipment) Equipment such as modem s or data modules used to establish, maintain, and terminate a connection between the system and data terminal equipment ( DTE ), such as printers, personal computers, host computers, or network workstations.
(Data-channel) 64-kbps channel that carries signaling information or data on a PRI or 16-kpbs channel to carry signaling information on BRI .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary dedicated feature buttons delay-dial start tie trunk
DFT
DHG
Issue 1
June 1997
Page GL-13
The imprinted feature buttons on a multiline telephone: Conf or Conference, Drop, Feature,
HFAI (Hands Free Answer on Intercom), Hold,
Message, Mute or Microphone, Recall, Speaker or
Speakerphone, and Transfer.
See
(direct facility termination) See
(data hunt group) Group of modem or ISDN terminal adapters which have a common access code. Calls are connected in a round-robin fashion to the first available data station in the group.
See
.
See
dial access
Dialed Number identification
Service dial-out code dial plan dial-repeating tie trunk
DID
Digit (usually a 9 ) or digits dialed by telephone users to get an outside line.
Numbering scheme for system extensions, lines, and trunks.
Tie trunk on which the originating end of the tie trunk transmits an off-hook signal to the receiving end and waits for the receiving end to send an off-hook signal followed by an on-hook signal. Also called “delay dial start tie trunk.”
(Direct Inward Dialing) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group , or outgoing trunk pool , bypassing the system operator.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
DID trunk digital
Incoming trunk that receives dialed digits from the local exchange, allowing the system to connect directly to an extension without assistance from the system operator.
Representation of information in discrete elements such as off and on or zero and one. See also
See DCP .
Digital
Communications
Protocol digital data station
Digital Signal 0
Digital Signal 1 digital switch element digital transmission
DIP switch direct facility termination
Direct Inward
Dialing
Direct-Line Console
Direct Station
Selector
See
ISDN terminal adapter data station
See
See
See DSE .
Mode of transmission in which the information to be transmitted is first converted to digital form and then transmitted as a serial stream of pulses. See also
.
(dual in-line package) Switch on a 400EM module used to select the signaling format for tie-line transmission. Also used on other equipment for setting hardware options.
(DFT) See
.
See
See
See
.
Issue 1
June 1997
Page GL-14
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary display buttons
DLC
DNIS door answering unit
DOS
DS0
DS1
Issue 1
June 1997
Page GL-15
Buttons on an MLX display telephone used to access the telephone’s display.
(Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation.
(Dialed Number Identification Service) Service provided by the Lucent Technologies Switched Network
( ASN ); it routes incoming 800 or 900 calls according to customer-selected parameters, such as area code, state, or time of call.
Device connected to a basic telephone jack and used at an unattended extension or front desk.
(disk operating system)
(Digital Signal 0) Single 64-kbps voice or data channel .
(Digital Signal Level 1) Bit -oriented signaling interface that multiplexes twenty-four 64-kbps channels into a single 1.544-Mbps stream.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
DSS
DTE
DTMF signaling
Issue 1
June 1997
Page GL-16
(Direct Station Selector) 60-button adjunct that enhances the call-handling capabilities of an
MLX-20L or MLX-28D telephone used as an operator console.
(data terminal equipment) Equipment that makes the endpoints in a connection over a data connection, for example, a data terminal, personal computer, host computer, or printer.
(dual-tone multifrequency signaling) Touch-tone signaling from telephones using the voice transmission path. DTMF signaling provides 12 distinct signals, each representing a dialed digit or character, and each composed of two voiceband frequencies.
E
E&M signaling
EIA
EIA-232-D
Electronic
Switching System
Trunk supervisory signaling, used between two communications systems, in which signaling information is transferred through 2-state voltage conditions (on the Ear and Mouth leads) for analog applications and through two bit s for digital applications. See also
(Electronic Industries Association)
Physical interface, specified by the EIA , that transmits and receives asynchronous data at speeds of up to 19.2-kbps over cable distances of 50 ft. (15 m.)
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary endpoint
ESF
ESS expansion carrier extension extension jack extension programming extended superframe format
Issue 1
June 1997
Page GL-17
Final destination in the path of an electrical or telecommunications signal.
(extended superframe format) Framing format consisting of individual frames of 24 eightbit slots and one signal bit (193 bits) in a 24-frame extended superframe. See also
(Electronic Switching System) Class of central office
( CO ) switching systems developed by Lucent
Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
Carrier added to the control unit when the basic carrier cannot house all of the required modules.
Houses a power supply and up to six additional modules.
An endpoint on the internal side of the communications system. An extension can be a telephone with or without an adjunct. Also called “station.” See also
data station
An analog, digital, or tip/ring physical interface on a module in the control unit for connecting a telephone or other device to the system. Also called “station jack.”
Programming performed at an extension to customize telephones for personal needs; users can program features on buttons, set the telephone ringing pattern, and so on. See also
centralized telephone programming
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
F
Issue 1
June 1997
Page GL-18 facility
Facility Restriction
Level factory setting fax
Fax Attendant
System
FCC feature feature code feature module
Feature screen ferrite core
Equipment (often a trunk ) constituting a telecommunications path between the system and the telephone company central office ( CO ).
See
Default state of a device or feature when an optional setting is not programmed by the user or system manager.
(facsimile) Scanning and transmission of a graphic image over a telecommunications facility, or the resulting reproduced image, or the machine that does the scanning and transmitting.
Fax-handling and -processing application available with AUDIX Voice Power .
(Federal Communications Commission)
Function or service provided by the system.
Code entered on a dialpad to activate a feature.
Prior to Release 3.0, a circuit pack inserted into the processor module, used to provide system features and replaced when the system is upgraded.
Display screen on MLX display telephones; provides quick access to commonly used features.
Attachment to the AC power cord and ground wire of the carrier power supply for compliance with FCC, part 15 requirements.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Flash ROM foil shield forced idle foreign exchange frame framing format frequency generator
FRL
FX
Issue 1
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Page GL-19
Beginning with Release 3.0, a type of read-only memory provided on the processor module , used to supply system features.
Copper foil sheet (for power units) used to prevent excessive noise on the module.
Condition of the system during certain programming or maintenance procedures; system prevents initiation of new calls.
See
One of several segments of an analog or digital signal that has a repetitive characteristic. For example, a DS1 frame consists of a framing bit and 24 bytes, which equals 193 bits.
Pattern of frames used in transmissions.
See
ring generator
.
(Facility Restriction Level) ARS calling restriction type that restricts outgoing calls to certain specified routes.
(foreign exchange) Central office ( CO ) other than the one that is providing local access to the public telephone network.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
G
Issue 1
June 1997
Page GL-20
General-Purpose
Adapter glare
GPA ground-start trunk
Group IV (G4) fax machine
See
Condition that occurs when a user tries to call out on a loop-start trunk at the same time that another call arrives on the same trunk.
(General-Purpose Adapter) Device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine.
Trunk on which the communications system, after verifying that the trunk is idle (no ground on tip lead), transmits a request for service (puts ground on ring lead) to the telephone company central office ( CO ).
A fax unit, offering 400 by 100 dots per inch (DPI) in fine mode, that can operate at any speed for communication with a Group III (G3) fax machine or another
Group IV (G4) fax machine.
H
Hands Free Answer on Intercom hands-free unit headset
See
See
.
Lightweight earpiece, microphone, and adapter used for hands-free telephone operation.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
HFAI
HFU
Home screen host
Hybrid/PBX mode
Issue 1
June 1997
Page GL-21
(Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call.
(Hands-Free Unit) Unit for older analog multiline telephones that allows users to make and receive calls on the speakerphone without using the handset.
Display normally shown on an MLX display telephone; shows time, date, and call information, and shows when some features are in use.
Telephone company or other switch providing features and services to the system users, usually when the system is operating in Behind Switch mode .
One of three modes of system operation, in which the system uses trunk pools and ARS in addition to personal lines . Provides a single interface (
SA but-
tons ) to users for both inside and outside calling. See also
and
I
ICLID
ICOM buttons immediate-start tie trunk in-band signaling inside dial tone
(Incoming Call Line Identification) See Caller ID
.
(intercom buttons) Telephone buttons that provide access to inside system lines for calling other extensions or receiving calls from them.
Tie trunk on which no start signal is necessary; dialing can begin immediately after the trunk is seized.
See
robbed-bit signaling
A tone users hear when they are off-hook on an
SA
or
ICOM
button .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Inspect screen
Integrated
Administration
Issue 1
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Page GL-22
Display screen on an MLX display telephone that allows the user to preview incoming calls and see a list of the features programmed on line buttons.
Capability of IS III that simplifies the programming of common information for the system, AUDIX Voice
Power , and, if it is also installed, Fax Attendant System .
See
Integrated
Services Digital
Network
Integrated Solution
II/III
Integrated Voice
Power Automated
Attendant intercom buttons interface
IROB protector
IS II/III
See
IS II application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
See
Hardware and/or software that links systems, programs, or devices.
(In-Range Out-of-Building protector) Surge-protection device for off-premises telephones at a location within 1000 feet (305 m) of cable distance from the control unit.
(Integrated Solution II or Integrated Solution III) Set of UNIX System-based applications that augments and provides additional services using the system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
ISDN
ISDN terminal adapter
ISDN terminal adapter data station
Issue 1
June 1997
Page GL-23
(Integrated Services Digital Network) Public or private network that provides end-to-end digital connectivity for all services to which users have access by a limited set of standard multipurpose user and network interfaces ; provides digital circuit-switched or packet-switched connections within the network and to other networks for national and international digital connectivity.
A type of data communications equipment that transmits digital signals over digital telephone company facilities, for example, PRI. A digital data station uses an ISDN Terminal Adapter (such as the Express-
Route 1000 or ISDN 7500B data module) as its
DCE.
A type of data station that includes an ISDN terminal adapter as its DCE. It may also include an MLX telephone for simultaneous voice and data. These data stations connect to MLX extension jack modules for digital transmission of data over a DS1 facility.
J
jack Physical connection point to the system for a telephone, trunk. or other device. Also called “port.”
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
K
kbps
Key mode
Issue 1
June 1997
Page GL-24
Kilobits per second.
One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface (
ICOM
buttons ) for internal calling. See also
and
L
LAN
LDN
LED line line and trunk assignment
(local area network) Arrangement of interconnected personal computers or terminals, sometimes accessing a host computer, sometimes sharing resources like files and printers.
(Listed Directory Number)
(light-emitting diode) Semiconductor device that produces light when voltage is applied; light on a telephone.
Connection between extensions within the communications system or loop-start communications path with CO ; often, however, used synonymously with trunk .
Assignment of lines and trunks connected to the system control unit to specific buttons on each telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary line coding line compensation line/trunk line/trunk jack line/trunk and extension module local host computer access local loop logical ID loop-start trunk
Issue 1
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Page GL-25
Pattern that data assumes as it is transmitted over a communications channel.
Adjustment for the amount of cable loss in decibels
(dB), based on the length of cable between a 100D module and a channel service unit ( CSU ) or other far-end connection point.
Refers to inside system lines and outside trunks in general terms. See also
Physical interface on a module in the control unit for connecting an outside trunk to the communications system. Also called “trunk jack.”
Module on which the jacks for connecting central office lines/trunks and/or the jacks for connecting the extensions are located.
A method for connecting an extension jack to an on-site computer for data-only calls through a modem or data module.
See access line.
Unique numeric identifier for each extensio n and line/trunk jack in the system control unit.
Trunk on which a closure between the tip and ring leads is used to originate or answer a call. High-voltage 20-Hz AC ringing current from the central office signals an incoming call.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
M
Issue 1
June 1997
Page GL-26
Magic on Hold
Mbps
Megacom
Megacom 800 memory card
MERLIN Identifier
MERLIN Mail Voice
Messaging System
MFM
MLX-10 or MLX-10D telephone
A Lucent Technologies Music on Hold enhancement that promotes a company’s products or services or provides custom music selection.
megabits per second
Lucent Technologies’ tariffed digital WATS offering for outward calling.
Lucent Technologies’ tariffed digital 800 offering for inward calling.
Storage medium, similar in function to a floppy disk, that allows information to be added to or obtained from the communication system through the PCM-
CIA interface slot on the processor module.
Adjunct that allows users to receive, store, and use information provided by caller identification services provided by the local telephone company.
Application that provides automated attendant, call answering, and voice-mail services on the system.
(Multi-Function Module) Adapter that has a tip/ring mode for answering machines, modems, fax machines, and tip/ring alerts, and an SAA mode for
-48 VDC alerts. Installed inside an MLX telephone, and used to connect optional equipment to the telephone. The optional equipment and the telephone operate simultaneously and independently.
10-line button digital telephone offered with
(MLX-10D) or without (MLX-10) a 2-line by 24-character display.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
MLX-10DP
MLX-20L telephone
MLX-28D telephone mode codes modem modem data station modem pool
Issue 1
June 1997
Page GL-27
Same as an MLX-10D except it has an adjunct in the back for connecting the Passageway Direct Connect
Solution application.
20-line button digital telephone with a 7-line by
24-character display.
28-line button digital telephone with a 2-line by
24-character display.
Streams of touch-tone codes used by voice messaging applications to communicate with the system’s control unit.
(modulator-demodulator) device that converts digital data signals to analog signals for transmission over a telephone line, and analog signals received on a telephone line to digital signals.
A type of data station that includes a modem as its
DCE. It may also include an MLX telephone for simultaneous voice and data (MLX voice and modem data station), an analog multiline telephone
(analog voice and modem data station), or a single-line telephone for dialing only (modem data-only station). These data stations connect, respectively, to MLX, analog, or tip/ring extension jack modules.
They provide analog transmission of data.
Pair, or group of pairs, of modems and data modules with interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with ISDN terminal adapter data stations to communicate with users who have analog modem data stations .
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary module
Multi-Function
Module multiline telephone multiplexing
Music On Hold
Issue 1
June 1997
Page GL-28
Circuit pack in the control unit that provides the physical jacks for connection of telephones and/or outside lines/trunks to the communications system. In the name of a module, the first digit indicates the number of line/trunk jacks it contains; the last digit indicates the number of extension jacks it contains. If no letters appear after the number, a line/trunk module provides loop-start trunks or an extension jack module provides analog or tip/ring jacks. For example, a 408 GS/LS MLX module contains four line/trunk jacks and eight digital (MLX) extension jacks, provides either loop-start (LS) or ground-start
(GS) trunks.
There are also modules for the processor and power supply.
See
An analog or digital (MLX) telephone that provides multiple line buttons for making or receiving calls or programming features.
The division of a transmission channel into two or more independent channels, either by splitting the frequency band into a number of narrower bands or by dividing the channel into successive time slots.
Customer-provided music source or Magic On Hold connected to the system through a loop-start jack.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
N
Issue 1
June 1997
Page GL-29 network network interface
Configuration of communications devices and software connected for information interchange.
Hardware, software, or both that links two systems in an interconnected group of systems, for example, between the local telephone company and a PBX.
O
off-hook off-premises telephone ones density on-hook
Telephone is said to be off-hook when the user has lifted the handset, pressed the Speaker button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network.
See
.
Requirement for channelized DS1 service to the public network that eight consecutive zeroes cannot occur in a digital data stream.
Telephone is said to be on-hook when the handset is hung up, the speakerphone is turned off, and the user is not using a headset to connect either to the communications system or the telephone network.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
OPT
OPX out-of-band signaling
Issue 1
June 1997
Page GL-30
(off-premises telephone) Single-line telephone or other tip/ring device connected to the system by an
008 OPT module in the control unit. Appears as an inside extension to the system, but may be physically located away from the system.
(off-premises extension)
Signaling that uses the same path as voice-frequency transmission and in which the signaling is outside the band used for voice frequencies.
P
parity
PassageWay Direct
Connect Solution
The addition of a bit to a bit string so that the total number of ones is odd or even; used to detect and correct transmission errors.
Set of software applications to provide an interface between a personal computer and the system: cardfile, telephone programming application, call log and viewer, incoming call management, and identification and applications manager.
pass-through Connection from the internal modem to an attached
IS II/IS III application on the system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Issue 1
June 1997
Page GL-31
PBX
PC
PCMCIA memory card personal line
PFT pool port
Power Failure
Transfer
(private branch exchange) Local electronic telephone switch that serves local stations (for example, extensions within a business) and provides them with access to the public network.
(personal computer)
(Personal Computer Memory Card International
Association memory card) See
.
Central office trunk that terminates directly on one or more telephones. In Hybrid/PBX mode , a personal line cannot be part of a trunk pool . Also called “DFT”
(direct facility termination). Also refers to lines represented on line buttons in Key Mode .
(Power Failure Transfer) Feature that provides continuity of telephone service during a commercial power failure by switching some of the system’s trunk connections to telephones connected to specially designated extension jacks.
In Hybrid/PBX mode , a group of outside trunks that users can access with a Pool button or by dialing an access code on an
SA button
. Also used by the ARS feature when choosing the least expensive route for a call.
See
or line jacks before these are numbered according to the dial plan during programming. The lowest jack on a module is always Port 1.
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary power supply module
PRI primary system operator position prime line processor module programming port reassignment protocol public network
Issue 1
June 1997
Page GL-32
Device that directs electricity to modules and telephones on the system. One power supply module is needed for each carrier, and an auxiliary power unit is added if the module exceeds capacity.
(Primary Rate Interface) Standard interface that specifies the protocol used between two or more communications systems. As used in North America, provides 23 64-kbps B-channel s for voice and/or data and one 64-kbps D-channel , which carries multiplexed signaling information for the other 23 channels.
First jack on the first MLX or analog multiline extension module in the control unit; that is, the extension jack with the lowest logical ID in the system.
Individual extension number assigned to a telephone in a system operating in Behind Switch mode . Each telephone user has his or her own prime line and is automatically connected to that line when he or she lifts the handset.
Module in the second slot of the control unit (Slot 0, to the right of the power supply module ). Includes the software and memory that runs the system.
Reassignment of the system programming jack position to any of the first five extension jacks on the first
MLX module in the control unit.
Set of conventions governing the format and timing of message exchanges between devices, such as an
MLX telephone and the control unit.
Network that is commonly accessible for local or long-distance calling. Also called “public switched telephone network.”
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Q
QCC
Issue 1
June 1997
Page GL-33
(Queued Call Console) MLX-20L telephone used by a system operator in Hybrid/PBX mode only. Used to answer outside calls (directed to a system operator position) and inside calls, direct inside and outside calls to an extension or an outside telephone number, serve as a message center, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation.
R
RAM read-only memory
Remote Access restore ring generator
(random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory.
See
System feature that allows an outside caller to gain access to the system, almost as if at a system extension.
Procedure whereby saved and archived system programming is reinstated on the system, from a floppy disk or memory card . See also
Circuit pack added to the power supply that generates a high-voltage, 20–30-Hz signal to ring a telephone.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary riser cable
RS-232 robbed-bit signaling
ROM
Issue 1
June 1997
Page GL-34
Cable that runs between floors in a multistory building and connects wiring closets.
Physical interface, specified by the Electronics
Industries Association ( EIA ), that transmits and receives asynchronous data at distances of up to 50 feet (15 m).
Signaling in which the least significant bit of every sixth frame per channel is used for signaling in that channel.
(read-only memory) Computer memory that can be read but cannot be changed.
S
SAA
SA buttons screen pop
(Supplemental Alert Adapter) Device that permits
-48-VDC alerting equipment to be connected to an analog multiline telephone jack so that people working in noisy or remote areas of a building can be alerted to incoming calls.
Telephone buttons that provide a single interface to users for both inside and outside calling.
Refers to a computer-telephony software application that takes caller information (for example, provided by Caller ID service), queries a database, and displays a screen with information about the caller at the user’s PC screen. Screen pop requires that an identifying number or code be available to identify
the calling party. See also CTI link
.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
SDN
SID simplex signaling signaling single-line telephone slot
SMDR
SMDR printer
Software Defined
Network special character
SPM
Issue 1
June 1997
Page GL-35
(Software Defined Network) Lucent Technologies private networking service created by specialized software within the public network.
(station identification)
Transmission of signals, in one direction only, across a telecommunications channel.
Sending of control and status information between devices to set up, maintain, or cease a connection such as a telephone call.
Industry-standard touch-tone or rotary-dial telephone that handles only one call at a time and is connected to the system via an extension jack on a basic 012 or
008 OPT module.
Position in a carrier for a module; numbered from 0
( processor module ).
(Station Message Detail Recording) Feature that captures detailed usage information on incoming and outgoing voice and data calls.
Printer used to produce SMDR reports. Connected to the system via an RS-232 jack on the processor module.
See
SDN
Pause, Stop, or End-of-Dialing signal in a programmed dialing sequence such as an Auto Dial or
Personal Speed Dial number.
(System Programming and Maintenance) DOS - or
UNIX system-based application for programming and maintaining the system.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary square key station station jack
Station Message
Detail Recording
Supplemental Alert
Adapter switchhook flash synchronous data transmission system acceptance test
System Access buttons system date and time
Configuration in
Issue 1
June 1997
Page GL-36
Key mode operation in which all outside lines appear on all telephones.
See
See
See
See
Momentary (320 ms to 1 second) on-hook signal used as a control signal. May be directed either to the control unit or to a host switch outside the system. Also called “Recall” or “timed flash.”
Method of transmitting a continuous digital data stream in which the transmission of each binary bit is synchronized with a master clock. See also
asynchronous data transmission .
Test of all trunks, telephones, data terminals, and features after installation to ensure that they are working correctly.
See
Date and time that appear on MLX display telephones and SMDR reports.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary system programming
System
Programming and
Maintenance system renumbering affect most users, performed from an
Issue 1
June 1997
Page GL-37
Programming of system functions and features that
MLX-20L telephone or a PC using SPM
extension programming
and centralized telephone programming .
Procedure used to change the numbers assigned to telephones, adjuncts, calling group s, paging groups, park zones, remote access , and lines/trunks.
T
T1
TDM telephone power supply unit tie trunk timed flash tip/ring touch-tone receiver
T/R
Type of digital transmission facility that in North
America transmits at the DS1 rate of 1.544 Mbps.
(time-division multiplex) Process where the transmission channel is divided into time slots.
Equipment that provides power to an individual telephone.
Private trunk directly connecting two telephone switches. See also
, and
See
Contacts and associated conductors of a single-line telephone plug or jack.
See
See
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary trunk trunk jack trunk pool
TTR
Issue 1
June 1997
Page GL-38
A telecommunications path between the communications system and the telephone company central office ( CO ) or another switch. Often used synonymously with line .
See
See
(touch-tone receiver) Device used to decode DTMF touch-tones dialed from single-line telephones or
Remote Access telephones.
U
uninterruptible power supply unit load
UPS
See
.
Measure of the power load drain of a module, telephone, or adjunct .
(uninterruptible power supply) Device that connects to the system to provide 117 VAC to the equipment when the commercial power source fails.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
V
Issue 1
June 1997
Page GL-39
VAC
VDC
VMI voice-band channel voice mail voice messaging interface
Alternating-current voltage.
Direct-current voltage.
(voice messaging interface) An enhanced tip/ring port.
A transmission channel, generally in the
300–3400-Hz frequency band.
Application that allows users to send messages to other extensions in the system, forward messages received with comments, and reply to messages.
See
W
WATS wink-start tie trunk
(Wide Area Telecommunications Service) Service that allows calls to certain areas for a flat-rate charge based on expected usage.
Tie trunk on which the originating end transmits an off-hook signal and waits for the remote end to send back a signal (a wink) that it is ready for transmission.
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Glossary
Issue 1
June 1997
Page GL-40
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Index
IN
Numerics
146A protector ,
147A protector ,
2012D transformer ,
diagram ,
248B adapter ,
400EM tie trunk module ,
800 NI-BRI module ,
A
AC grounding requirements diagram ,
AC outlet test ,
to
AC power and grounding ,
to
AC power requirements table ,
Adapters
248B ,
diagram ,
list of unsupported ,
ADDS, See Automatic Document Delivery System (ADDS) ,
Adjuncts forms for ,
installation ,
to
unsupported ,
Alerts ,
Analog telephones, testing ,
Applications printer DIP switch settings ,
Applications supported ,
to
ARS, See Automatic route Selection (ARS) ,
Automatic Document Delivery System (ADDS) ,
to
Automatic Route Selection (ARS) testing ,
Automatic-start trunks testing incoming ,
outgoing ,
two way ,
Auxiliary power unit installation ,
to
overview ,
Issue 1
June 1997
Page IN-1
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
B
Backboard ,
material requirements ,
Background music copyright release and license ,
with multizone paging, Magic on Hold, and bidirectional paging ,
with single-zone paging and Magic on Hold ,
Basic carrier installation ,
to
Basic Rate Interface (BRI) provisioning ,
Bidirectional paging ,
C
Call Accounting System (CAS)
CAS for Windows ,
CAS Plus V3 ,
documentation ,
overview ,
procedure ,
Call Accounting Terminal (CAT) documentation ,
hardware requirements ,
on outlet with printer ,
hardware required ,
procedure ,
on outlet without printer control unit connections diagram ,
procedure ,
to
hardware required ,
printer connections procedure ,
overview ,
procedure ,
Call Management System (CMS) documentation ,
hardware and software requirements ,
overview ,
Carrier ,
Components installation sequence ,
to
Issue 1
June 1997
Page IN-2
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Connecting a CAT and printer on a different AC outlet ,
Connecting a CAT to the Control Unit ,
Connecting a PC to the control unit overview ,
Connecting a printer 50 ft or more away from control unit ,
to
Connecting a printer within 50 feet of control unit ,
to
Connecting block removal ,
Connectubg a PC more than 50 ft. away ,
Control unit backboard requirements ,
connecting to AC outlet ,
dimensions ,
environmental requirements ,
forms for ,
front cover ,
grounding requirements ,
houseing installation diagram ,
housing ,
installation forms ,
installing backboard ,
interference ,
location ,
mounting hardware ,
overview ,
to
power requirements ,
removing housing ,
replacing housing clips ,
top cover ,
CONVERSANT Intro documentation ,
hardware requirements ,
overview ,
software requirements ,
Copper shield installation ,
to
Copyright release and license
Coverage feature, testing
,
,
Credit card verification terminal installation ,
CTI link installation ,
to
hardware requirements ,
procedure ,
to
link reinstatement ,
procedure ,
Issue 1
June 1997
Page IN-3
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index new installation ,
D
Data communications equipment (DCE) forms ,
MLX voice and terminal adapter data equipment configuration ,
Data stations overview ,
Date ,
Dial dictation device installation ,
testing ,
Dial-repeating tie trunks, testing ,
DID trunk testing ,
DIP switch settings
400EM tie trunk module ,
AT&T CAT printer ,
Direct Station Selector (DSS) ,
to
auxiliary power requirements ,
wiring ,
connection diagram ,
considerations ,
installation procedure ,
testing ,
DOS-based products supported ,
DSS, See Direct Station Selector (DSS) ,
Dual-tone multifrequency (DTMF) signaling ,
E
Electrical noise ,
Environmental requirements for control unit ,
Expansion carrier ,
Expansion carriers installation ,
to
F
Fax machine installation ,
Ferrite core installation ,
Forms
Issue 1
June 1997
Page IN-4
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index adjunct installation ,
control unit installation ,
data equipment connection ,
network interface connection ,
telephone installation ,
Frigid start ,
Front cover ,
G
General Purpose Adapter (GPA) installation ,
Grounding requirements ,
to
Grounds
AC ,
central office ,
Ground-start (GS) button ,
Ground-start trunk testing ,
Group calling delay announcement device ,
installation ,
Group Calling feature testing ,
H
Headsets installation ,
to
manual operation ,
one-touch operation ,
Housing installation ,
removing ,
replacing clips ,
I
In Range Out-of-Building (IROB) protector ,
Initializing the system programming disk ,
Translation memory card ,
Installation summary of tasks ,
to
system forms and ,
to
Installing the power supply ,
to
Issue 1
June 1997
Page IN-5
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Integrated Solution III (IS III) hardware requirements ,
overview ,
procedure ,
UNIX-based products supported ,
Integrated Voice Response (IVR) applications ,
Intercom dial tone testing ,
Interference ,
IROB ,
IVR ,
K
Key mode modifying processor for ,
Release 2.0 and earlier ,
L
Lightning protection ,
to
Line jack labeling ,
Loop-start trunk testing ,
Loudspeaker paging connection ,
DTMF signaling ,
multizone with background music, Magic on Hold, and bidirectional paging diagram ,
single-zone with customer-supplied amplifier diagram ,
single-zone with Music on Hold diagram ,
single-zone with PagePac Plus ,
single-zone with UPAM diagram ,
Lucent Technologies Attendant ,
hardware requirements ,
M
Magic on Hold ,
MERLIN Identifier ,
MERLIN MAIL hardware requirements ,
overview ,
ports required ,
MERLIN PFC (Phone-Fax-Copier)
Issue 1
June 1997
Page IN-6
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Behind Switch mode ,
hardware requirements ,
Hybrid/PBX and Key modes ,
overview ,
MFM, See Multi-Function Module (MFM) ,
Mirage headpiece ,
MLX telephone assembly procedure ,
backplate ,
button assignment card ,
considerations ,
deskstand ,
display ,
extension label ,
,
handset holder ,
line cords ,
mounting ,
speakerphone ,
testing intercom dial tone ,
outside dial tone ,
with MFMs ,
MLX Telephones assembling ,
to
Modem data station ,
modem data only configuration diagram ,
set up procedure ,
with analog voice ,
configuration diagram ,
GPA settings ,
setup procedure ,
to
Modem data stations with MLX Voice configuration diagram ,
Modems ,
Module set up procedure ,
installation ,
to
400EM DIP switch settings ,
guidelines ,
line jacks ,
power supply ,
procedure ,
settings for signaling types1C and 5 ,
trunk jacks ,
Issue 1
June 1997
Page IN-7
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index replacement ,
,
to
Mounting hardware ,
Multi-Function Module (MFM) adjuncts supported by ,
and Voice Announce to Busy ,
connector pins ,
definition ,
installation ,
to
considerations ,
procedure ,
telephone power-up ,
jack guard ,
jack tab cover ,
jumper settings ,
locking tabs packing list
,
,
removing ,
SAA setting ,
T/R operation setting ,
testing telephones with ,
Multizone paging ,
Music on Hold connection ,
copyright release and license ,
testing ,
with single-zone paging diagram ,
N
Network interface installing the channel service unit (CSU) ,
labeling trunks ,
RJ21X ,
RJ21X connector diagram ,
RJ21X wiring field hardware diagram ,
RJ21X wiring field tools diagram ,
testing trunks ,
to
Network interfaces
RJ11 and RJ14 ,
NI-BRI Provisioning Test ,
Night Service feature, testing ,
Issue 1
June 1997
Page IN-8
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Issue 1
June 1997
Page IN-9
O
Outlet testing ,
Outside dial tone testing ,
Overview control unit environment ,
electrical noise/radio-frequency interference ,
installation sequence ,
procedures ,
programming ,
telephone installation ,
system upgrade ,
P
Paging connection ,
DTMF signaling ,
multizone with background music, Magic on Hold, and bidirectional paging ,
single-zone with background music and Magic on Hold ,
single-zone with customer-supplied amplifier diagram ,
single-zone with PagePac Plus diagram ,
single-zone with UPAM diagram ,
testing ,
PassageWay Direct Connect Solution hardware and software requirements ,
overview ,
Personal computer (PC) more than 50 ft. from control unit diagram ,
hardware required ,
procedure ,
to
within 50 ft. of control unit diagram ,
,
procedure ,
PFT ,
Power turning off ,
,
turning on ,
Power failure transfer (PFT) jack, testing ,
Power requirements ,
Power supply installation ,
Power supply installation
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index copper shield ,
ferrite cores ,
power supply module ,
ring generator ,
turning power off ,
Powering down the system ,
Powering up the system ,
Printers
DIP switch settings applications printer ,
AT&T CAT printer table ,
more than 50 ft. from control unit adapter ,
diagram ,
hardware required ,
procedure ,
on outlet with CAT connections ,
diagram ,
hardware required ,
procedure ,
on outlet without CAT ,
control unit connections ,
hardware required ,
options ,
supported ,
to
within 50 ft. of control unit ,
diagram ,
hardware required ,
Processor installation ,
,
to
modifying for Key mode ,
Programming disk ,
guides ,
overview ,
Protector
146A ,
147A ,
R
Radio-frequency interference (RFI) ,
Issue 1
June 1997
Page IN-10
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index
Ring generator ,
S
SAA ,
Single-zone paging ,
,
Speakerphones ,
SPM ,
SPM, See System Programming and Maintenance (SPM) ,
Stand-alone products supported ,
StarSet headpiece ,
Station Message Detail Recording (SMDR), testing ,
Supplemental Alert Adapter installation diagram ,
Supplemental alert adapter (SAA) ,
Supplemental alerts ,
Supra Binaural headpiece ,
Supra Binaural Noise-Canceling (NC) headpiece ,
Supra Monaural headpiece ,
Supra Monaural Noise-Canceling (NC) headpiece ,
System Erase ,
System planning forms ,
System Programming and Maintenance (SPM) application ,
System Speed Dial, testing ,
T
T/R ,
Talk-back ,
Telephones connecting to control unit considerations ,
direct wiring ,
to
less than 25 ,
two voice pairs ,
cord channel ,
installation forms ,
MLX backplate ,
button assignment card ,
considerations ,
deskstand ,
display ,
Issue 1
June 1997
Page IN-11
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index extension label ,
,
handset holder ,
line cords ,
mounting ,
power-up after MFM installation ,
speakerphone ,
supported ,
unsupported ,
wireless ,
Terminal adapter data only station configuration diagram ,
set up procedure ,
to
Terminal Adapter and CSU settings ,
Terminal adapter data station with MLX voice configuration diagram ,
Terminal Adapter Data Stations ,
Terminal adapter data stations with MLX voice set up procedure ,
to
Testing the system analog telephones ,
ARS ,
Coverage feature ,
dictation system ,
DID trunks ,
Direct Station Selector (DSS) ,
ground-start trunks ,
Group Calling feature ,
loop-start trunks ,
MLX telephones basic features ,
display ,
intercom dial tone ,
outside dial tone ,
overview ,
speakerphones ,
with MFMs ,
Music On Hold feature ,
Night Service feature ,
paging system ,
PFT jack ,
SMDR ,
System Speed Dial ,
tie trunks
Issue 1
June 1997
Page IN-12
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index incoming automatic-start ,
incoming dial-repeating ,
outgoing automatic-start ,
outgoing dial-repeating ,
overview ,
two-way automatic-start ,
two-way dial-repeating ,
touch-tone receivers (TTRs) ,
Tie trunks
400EM ,
testing incoming automatic-start ,
incoming dial-repeating ,
outgoing automatic-start ,
outgoing dial-repeating ,
overview ,
two-way dial-repeating ,
Time ,
Tip/ring (T/R) device, connecting to MLX telephone ,
Touch-tone receiver (TTR) testing ,
Transformer ,
,
Translation memory card ,
Trunk jacks, labeling ,
protection ,
testing
DID ,
ground-start ,
incoming dial-repeating ,
loop-start ,
outgoing automatic-start ,
outgoing dial-repeating ,
two-way automatic start ,
two-way dial-repeating ,
TTR, See Touch-tone receiver (TTR) testing ,
Two voice pairs ,
U
Unit load checking ,
Unit loads ,
Upgrading the system control unit ,
Issue 1
June 1997
Page IN-13
MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Index from MERLIN II system ,
from previous release ,
Upgrading to Release 4.0
,
Upgrading to Release 4.1
,
Upgrading to Release 4.2
,
Upgrading to Release 5.0
,
V
Video conferencing configuration diagram ,
hardware required ,
to
set up procedure ,
to
terminal adapter settings table ,
VMS, See Voice messaging system (VMS) ,
Voice Announce to Busy ,
Voice messaging system (VMS) ,
to
W
Wireless telephone ,
Wiring central office network interface codes table ,
network interfaces ,
Issue 1
June 1997
Page IN-14
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Table of contents
- 3 Table of Contents
- 13 IMPORTANT SAFETY INSTRUCTIONS
- 16 New Features and Enhancements
- 16 Release 4.1 Enhancements
- 16 Coverage Timers Programmed for Individual Extensions
- 17 Night Service with Coverage Control
- 17 Night Service Group Line Assignment
- 18 Forward on Busy
- 18 Maintenance Testing for BRI Facilities That Are Part of Multiline Hunt Groups (MLHGs)
- 19 Release 4.2 Enhancements
- 19 Additional Network Switch Interface and Services Options for ISDN Primary Rate Interface (PRI)
- 21 Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application
- 22 MERLIN LEGEND Reporter
- 22 Maintenance Enhancements
- 22 Change to Permanent Error Alarm
- 23 Enhanced Extension Information Report
- 23 Release 5.0 Enhancements
- 23 Computer Telephony Integration (CTI)
- 24 Basic Call Control
- 24 Screen Pop
- 26 HotLine Feature
- 27 Group Calling Enhancements
- 27 Most Idle Hunt Type
- 27 Delay Announcement Devices
- 28 Enhanced Calls-in-Queue Alarm Thresholds
- 29 MLX-5 and MLX-5D Telephones
- 30 Prior Releases Features and Enhancements
- 30 Release 3.1 Enhancements
- 33 Release 4.0 Enhancements
- 37 About This Book
- 37 Intended Audience
- 38 How to Use This Book
- 38 Terms and Conventions Used
- 40 Typographical Conventions
- 41 Product Safety Labels
- 42 Security
- 43 Related Documents
- 44 How to Comment on This Document
- 45 1. Introduction
- 45 Installation Sequence
- 46 System Forms
- 47 Installing the Control Unit
- 47 Installing Telephones (Required) and Adjuncts (Optional)
- 48 Connecting the Network Interface
- 48 Connecting Data Equipment
- 48 Programming the System
- 49 Upgrading the System
- 50 2. Installing the Control Unit
- 50 Overview
- 51 Environment
- 52 Electrical Noise/Radio-Frequency Interference
- 53 Control Unit Requirements
- 53 Hardware Preassembly Process
- 54 Backboard Requirements
- 54 Installing the Backboard
- 55 AC Power and Grounding
- 57 AC Outlet Tests
- 58 Using an Ideal 61-035 Circuit Tester (or Equivalent)
- 58 Using a Volt-Ohm Milliammeter (VOM)
- 59 Grounding Requirements
- 62 Approved Grounds
- 63 Central Office Trunk Protection
- 64 Heavy Lightning Protection
- 66 Unit Loads
- 66 Checking Unit Loads
- 67 Unit Loads for Hybrid/PBX Mode
- 67 Unit Loads for Key or Behind Switch Mode
- 67 Installing the Basic Carrier
- 69 Installing the Power Supply
- 70 Turning Off the Power
- 70 Installing a Copper Shield
- 73 Installing the Power Supply Module in the Carrier
- 73 Installing the Ferrite Cores
- 75 Installing the Auxiliary Power Unit
- 77 Installing Expansion Carriers
- 79 Installing the Processor
- 80 Installing the Processor in the Carrier
- 82 Installing the Modules
- 82 Guidelines
- 83 Installing Modules
- 84 Tie Trunks
- 84 Tie Trunk Signaling
- 84 Signaling Modes
- 84 Protected or Unprotected
- 84 Signaling Types
- 85 400EM (Tie Trunk) Module DIP Switches
- 88 Labeling
- 90 Replacing a Module
- 93 Connecting the Control Unit to anACOutlet
- 94 Powering Up the System
- 95 Powering Down the System
- 96 3. Installing Telephones and Adjuncts
- 96 Installing Multi-Function Modules
- 97 Considerations
- 117 Installing Adjuncts
- 119 General Purpose Adapter
- 120 Dial Dictation Devices
- 121 Fax Machines
- 121 Group Calling Delay Announcement Devices
- 122 Credit Card Verification Terminals
- 122 Headsets
- 122 Headpieces
- 123 Manual Operation (Analog Multiline Telephones Only)
- 123 One-Touch Operation (All Telephones)
- 124 Loudspeaker Paging Systems
- 125 Dual-Tone Multifrequency (DTMF) Signaling
- 129 MERLIN Identifier
- 129 Modems
- 130 Music On Hold® and Magic on Hold
- 133 Supplemental Alerts
- 133 Supplemental Alert Adapter
- 134 Unsupported Telephones, Adjuncts, and Adapter
- 135 Single-Line Telephones
- 137 Single-Line Telephones in Release 3.0 and Later
- 138 Installing Direct Station Selectors
- 138 Considerations
- 143 Assembling MLX Telephones
- 143 Considerations
- 152 Installing Cordless or Cordless/Wireless Telephones
- 152 MDC 9000 Cordless Telephone
- 152 MDW 9000 Cordless/Wireless Telephones
- 153 Connecting Telephones totheControl Unit
- 153 Considerations
- 155 Wiring a Telephone for Two Voice Pairs
- 157 Removing Damaged Connecting Blocks
- 160 4. Connecting the Control Unit to the Network Interface
- 161 Wiring
- 163 RJ21X Interface
- 165 Building the Wiring Field
- 169 RJ11 and RJ14 Interfaces
- 170 RJ2GX Interface
- 171 RJ48C/X Interface
- 171 Testing Trunks
- 171 Testing Loop-Start Trunks
- 172 Testing Ground-Start Trunks
- 173 Testing NI-BRI Provisioning
- 173 Labeling Trunks
- 174 Installing the Channel Service Unit
- 174 ACCULINK CSUs
- 178 5. Installing the PC, CAT, or Printer
- 178 Connecting a PC to the Control Unit
- 179 Connecting a PC Within 50 Feet
- 181 Connecting a PC More Than 50 Feet (15.2 m) Away
- 184 Connecting a CAT totheControlUnit
- 184 Connecting a Printer totheControlUnit
- 186 Connecting a CAT and Printer on the Same AC Outlet
- 187 Connecting a CAT and Printer on a Different AC Outlet
- 192 Connecting a Printer Within 50 Feet (15.2 m)
- 194 Connecting a Printer 50 Feet (15.2 m) or More Away
- 198 Setting Printer Options and DIP Switches
- 202 Applications Printer DIP Switch Settings
- 204 6. Connecting Data Equipment
- 204 Data Stations
- 206 Modem Data Stations
- 207 Terminal Adapter Data Stations
- 208 Analog Voice and Modem DataStations
- 208 GPA Settings
- 208 Setting Up
- 211 Modem Data-Only Stations
- 213 MLX Voice and Modem DataStations
- 215 MLX Voice and Terminal Adapter Data Stations
- 215 Setting Up
- 217 Terminal Adapter Data-Only Stations
- 220 Video Conferencing Data Stations
- 224 Terminal Adapter and CSU Settings
- 226 7. Initializing and Testing the System
- 226 Initializing the System
- 227 Programming Guides
- 227 Restoring from the Translation Memory Card
- 227 Restoring from the System Programming Disk
- 228 Setting the Time and Date
- 228 Testing the System
- 228 Testing MLX Telephones
- 230 Testing MLX Display Telephones
- 230 Testing MLX Telephones with MFMs
- 231 Testing Telephones for Dial Tone
- 231 Testing Telephones for Outside Dial Tone
- 232 Testing Analog Multiline and Single-Line Telephones
- 233 Testing Ground-Start and Loop-Start Trunks (Hybrid/PBX Systems Only)
- 233 Testing DID Trunks
- 234 Testing Tie Trunks
- 234 Testing Two-Way Automatic-Start Tie Trunks
- 234 Testing Incoming Automatic-Start Tie Trunks
- 235 Testing Outgoing Automatic-Start Tie Trunks
- 236 Testing Two-Way Dial-Repeating Tie Trunks
- 236 Testing Incoming Dial-Repeating Tie Trunks
- 236 Testing Outgoing Dial-Repeating Tie Trunks
- 237 Testing BRI Trunks
- 237 Testing Selected System Features
- 238 ARS and SMDR Tests
- 238 Group Calling Test
- 239 System Speed Dial Test
- 239 Coverage Test
- 240 Testing the DSS
- 240 Testing Night Service
- 241 Testing the Dictation System
- 241 Testing the Paging System
- 242 Testing Music On Hold
- 243 Testing the Power Failure Transfer Jacks
- 244 Testing Touch-Tone Receivers
- 245 Installing the Control Unit’s Housing
- 245 Installing the Top Cover
- 247 Installing the Front Cover
- 248 8. Installing Applications
- 249 Voice Messaging Systems and Touch-Tone Receivers
- 250 Considerations
- 251 Automated Document Delivery System
- 251 Considerations
- 251 Hardware Requirements
- 252 Call Accounting System
- 252 Considerations
- 253 Hardware and Software Requirements
- 255 CAS Documentation
- 255 Call Accounting Terminal
- 255 Considerations
- 256 Hardware Requirements
- 256 CAT Documentation
- 256 Call Management System
- 257 Considerations
- 258 Hardware and Software Requirements
- 259 CMS Documentation
- 259 CONVERSANT
- 260 Considerations
- 260 Hardware Requirements
- 261 CONVERSANT Intro Documentation
- 261 Integrated Solution III
- 261 Considerations
- 262 Hardware Requirements
- 264 Lucent Technologies Attendant
- 264 Considerations
- 265 Hardware Requirements
- 265 MERLIN MAIL
- 266 Considerations
- 267 Hardware Requirements
- 268 MERLIN PFC
- 268 Considerations
- 269 Hybrid/PBX and Key Modes
- 269 Behind Switch Mode
- 270 Hardware Requirements
- 270 PassageWay Direct Connect Solution
- 271 Considerations
- 271 Hardware Requirements
- 272 System Programming and Maintenance (SPM)
- 272 Considerations
- 273 Hardware Requirements
- 274 Installing a CTI Link
- 274 New Installation
- 274 Considerations
- 274 Hardware Requirements
- 276 Link Reinstatement
- 278 9. Upgrading the System
- 278 Upgrading to Release 5.0
- 279 Upgrading to Release 4.2
- 279 Upgrading to Release 4.1
- 280 Upgrading to Release 4.0
- 281 Backing Up System Programming
- 283 Removing the Control Unit Housing
- 285 Powering Down the System
- 287 Upgrading the Control Unit
- 290 Replacing the Housing Clips
- 292 Modifying the Processor for Key Mode
- 296 Completing the Upgrade
- 296 Upgrading from the MERLIN II Communications System
- 298 Replacing the Control Unit Housing
- 298 Release 2.0 or Earlier
- 300 A. System Numbering Forms
- 301 Form 2a, System Numbering: Extension Jacks
- 303 Form 2b, System Numbering: Digital Adjuncts
- 304 Form 2c, System Numbering: Line/Trunk Jacks
- 305 Form 2d, System Numbering: Special Renumbers
- 306 B. Unit Load Calculation Worksheet
- 307 Unit Load Worksheet
- 316 Glossary
- 356 Index