Iomega StorCenter HMNHD2, StorCenter ix4-200d Release Notes

Iomega StorCenter

For HMNHD2, ix2-200, ix4-200d, ix12-300r, ix12-350r, px4-300d, px6-300d, px4-300r

Version 3.1.14

Release Notes

P/N D31599100

October 19, 2011

◆

◆

◆

◆

◆

◆

◆

These release notes contain version updates, system requirements, installation instructions, and known issues for the Iomega StorCenter

®

device:

New features and changes .................................................................. 2

Resolved issues ..................................................................................... 6

Environment and system requirements ............................................ 9

Known issues and limitations .......................................................... 11

Technical notes .................................................................................... 33

Documentation ................................................................................... 34

Troubleshooting and getting help .................................................... 34

1

New features and changes


Iomega StorCenter version 3.1.14 contains the following new features:

Active Directory Domain Trust

When you enable Active Directory trusted domains on your Iomega StorCenter device, you can import users and groups from other trusted domains to your device. This allows you to manage the various users and groups of your disparate domains from one device. Users and groups from other domains have access to features on your device, including accessing folders and documents in Shares, and joining any Personal Cloud of which the device is a member.

Application Manager

Use the Application Manager to install your own custom applications or other third-party applications to increase the feature ability of your Iomega StorCenter device. Custom applications must be created with the Iomega StorCenter Software

Development Kit (SDK). The Application Manager lets you install, start, and stop applications.

All-New User Interface

The user interface for the Iomega StorCenter device has been completely redesigned for version 3.x. You’ll find everything to be easily accessible and more user-friendly than ever before. You can see your device status at a glance, configure every feature for your personal preferences; all through a simple, logical, and intuitive user interface. You can even design your home page using your own photos.

TFTP

Iomega StorCenter devices now support TFTP (Trivial File Transfer Protocol), which is a stripped-down form of FTP (File Transfer Protocol). TFTP requires limited system resources and is useful for transferring small amounts of data between computers over a network. TFTP only reads and writes files (or mail) from/to a remote server to an Iomega StorCenter device. The maximum TFTP file size is 32 MB.

Changing user access through NFS

◆

◆

New options are available through the NFS feature to determine how users access an Iomega StorCenter device:

◆

Treat client users as guest allows all users, including root, to map as guest.

Allow full access for client users other than root allows all users to map as themselves but root maps as guest.

Allow all client users full access allows all users to map as themselves, including root.

2 Iomega StorCenter Network Storage Release Notes version 3.1.14


Home Page and Home Page Settings

The Home Page is a landing page for your Iomega StorCenter device that you can optionally display each time a user accesses the device. The Home Page can display a slideshow of pictures and provide access to public Shares on your device.

It's a useful feature for providing access to all public data on your device without requiring a user to log in to the device.

The new Home Page Options feature, located on the All Features page, allows you to configure and personalize your Iomega StorCenter device.

Amazon S3

Connect to the Amazon S3 secure online storage service directly from your Iomega

StorCenter device. Amazon S3 is a secure online storage service which allows you to back up and restore your Iomega StorCenter device to the cloud. Files can be deleted from your Iomega StorCenter Amazon S3 share without being deleted from the Amazon S3 cloud service. You can also restore deleted files to your

Iomega StorCenter device from the Amazon S3 cloud service.

Mozy Backup

Connect to the Mozy online backup service directly from your Iomega StorCenter device. The Mozy online backup service allows you to create a Mozy account, connect your Iomega StorCenter device to the account, back up Shares and folders to the Mozy cloud service, and restore files as needed from the Mozy cloud.

Support Link

The new Iomega StorCenter device user interface is easier than ever. However, should you have questions, help is just a click away. The new Support link, located on the All Features page, is an easy way to find answers, solutions, support, and updates for your Iomega StorCenter device.

User Quotas

Storage space is a precious resource. Quotas let you set a maximum capacity for users on your Iomega StorCenter device to prevent any of them from consuming too much space. This is very useful in the office for allocating just the right amount of space for employees, or at home to limit the amount of space your children use for their music and game files. To enable quotas, be sure to enable security on your device, then navigate to the Settings tab, and click Quotas .

Changing File Level Security

A new folder option allows Iomega StorCenter device users to change access permissions separately from the device. When the option is enabled, users on an

Iomega StorCenter device can set file and folder permissions through other programs, such as Windows Explorer or Mac Finder.

Iomega StorCenter Network Storage Release Notes version 3.1.14

3


AFP support with Active Directory

In previous releases, Apple Filing Protocol (AFP) was automatically disabled when Active Directory was enabled on an Iomega StorCenter device. Now, AFP is supported with Active Directory.

Windows Server 2008 Release 2 Active Directory Domain Support

In previous releases, Iomega StorCenter devices could join a Windows Server 2008

Release 2 Active Directory (AD) domain, but members of the AD domain could not access secured folders. This restriction has been lifted.

Personal Cloud

Iomega Personal Cloud is a new technology that creates your own Internet connected “cloud” network of StorCenter storage devices and personal computers.

This allows you to connect, share, copy, and protect your files within your network. The files shared in your Personal Cloud are completely owned and managed by you, so the content and accessibility is always under your control.

Personal Cloud is included with purchase of the latest Iomega StorCenter products. There are no usage or subscription fees.

You can set up a Personal Cloud connection on your Iomega StorCenter device and then invite members to join that cloud.

After joining, members can access data, perform Copy Job operations, use your

Iomega StorCenter device as a QuikProtect remote target, stream media from your

Iomega StorCenter device over the Internet, and use remote desktop to access computers on the local network for your Iomega StorCenter device. Whether you create your own Personal Cloud from your Iomega StorCenter device, or use a subscription service, the cloud is accessible from anywhere you have an Internet connection.

Note: Iomega’s Personal Cloud is designed for simple networks with UPnP routers. While it may work in larger, more complex environments with multiple routers and firewalls, full functionality requires extensive configuration, including manually forwarding ports. You must be able to expose specific ports directly to the internet to implement the Personal

Cloud. Personal Cloud is supported in Active Directory environments. Depending on your particular domain requirements, it may be possible to install the Cloud directly to the domain controller, but Iomega does not support this configuration.



Active Folders

Active Folders offer automatic actions and sharing to help manage your content.

Enabling Active Folders allows you to associate a Share with an action that occurs automatically when files are copied to the share.

For example, a Share may be set as a Facebook Active Folder. Once configured as an Active Folder, pictures added to the Share automatically upload to your

Facebook account.

Active Folders can be configured for:

◆

◆

◆

Facebook, which automatically uploads photos or videos to your Facebook account when new content is added to the Share.

Flickr, which automatically uploads photos to your Flickr account when new content is added to the Share.

Photo Resizing, which automatically resizes your photos when content is added to the Share.

◆

◆

Email Distribution, which automatically emails files, links to files, or both, to a predefined group when content is added to the Share.

YouTube, which automatically uploads movies and video files to YouTube when content is added to the Share.

◆ Torrent Download, which automatically downloads files to the Shares when content is added to the Share.

You can enable Active Folders on any Share. You can set only one Active Folder option per Share.

Support for Mac operating system version 10.7 (Lion)

The Iomega StorCenter now supports Mac operating system version 10.7, also known as Lion.

Support for Facebook Video Files

You can now upload and save video files to your Iomega StorCenter Facebook share.

Support for TimeMachine

The Iomega StorCenter now supports the Mac TimeMachine backup and restore application.

Remote Video/Live View

The Iomega StorCenter now supports remote access of live video. Remote

Video/Live View is also supported in Personal Cloud.


5

Resolved issues

Resolved issues

Table 1

The following issues have been resolved in version 3.1.14:

Resolved issues V3.1.14 (1 of 3)

17075

15104

12818

17676

17875

18379

18505

18531

18532

11332

18484

11832

16087

14160

13301

1627

15662

15314

11956

Issue number Description

15538

1499

Email distribution limitation.

A maximum of 3,000 files can be displayed in the Iomega StorCenter Manager Interface.

7152

7983

16729

432

QuikTransfers can be overwritten when changing removable media on the same drive.

Multiple Copy Jobs running simultaneously can cause device to stop responding.

404 error on Copy Jobs or QuikTransfers with USB stick device.

Pictures are not deleted from some cameras after transfer.

Device does not scan media folders after adding media files.

On px6, removing all drives via hot swap requires reboot.

Iomega StorCenter can take a long time to load after main LED is solid blue.

iSCSI page not reporting correct free space.

Personal Cloud does not support double-byte characters.

Personal Cloud copy status incorrectly reports slower speed than actual speed.

Safari issue with reporting language region.

Fedora versions 10 and 14 can not find device on the network.

Secure copy to Rsync server results in incorrect email notification.

Computers running 32-bit Linux 2.6.32 can have problems accessing an Iomega

StorCenter.

18606

18623

18632

When an error occurs during the transfer of QT job, backup LED should flash in pattern.

After disabling "Add shortcuts" on Linux, shortcuts are still created on desktop.

MS initiator cannot find old iSCSI luns by iSNS server after upgrade.

PersonalCloudModify API now supports exposing ports 80 and 443.

Mozy Backup becomes disabled if ESC is pressed on confirmation pop up.

iSCSI with modified access restrictions can still be found via iSNS server.

No warning message when add/modify a VLAN tag to notify users.

Wrong error appears during copy job when the FROM folder doesn't exist.

Copy Jobs: Error log not created and “Failed to load resource error” appears in console when copy job failed.

Iomega StorCenter device should not allow an upgrade with a different platform build.

Sometimes device won't be restarted after changing device name in Active Directory mode.

Using two of the same brand of USB drive may cause QT failure.


Resolved issues

Table 1 Resolved issues V3.1.14 (2 of 3)


18701 iSCSI: Cannot connect iSCSI (found via iSNS) after recreating pool.

18703

18724

18746

Could not list all volumes when numbers of volumes exceeds 60.

Copy Jobs: Files are copied to root fs when USB flash drive is source.

In Internet Explorer 7, apply button cannot be activated by changing jumbo frame value of a vNIC.

Cannot create a new pool after a total drive swap.

19095

19096

19347

16470

19456

15526

18650

19085

19472

19492

19493

18624

19476

19399

7726

4202

19706

18301

19500

19829

19488

18370

19733

Unit powers off when authorizing drive overwrite.

Can't add new drives to a 2-drive RAID1 pool.

IP address not refreshing after modification.

Copy Job username should be re-entered after upgrade.

Unable to view ico pictures in Internet Explorer 8.

Deleting pool to which files are being copied can result in invalid error.

Pools info on destination device may display incorrectly.

Storage Pool behavior inconsistent after factory reset.

Quota value for Administrator can not be properly set.

After restarting device, redundant partitions appear.

Share names longer than 12 characters may overlap in the System Status page.

Secure Delete in Active Directory mode may require reset.

Time Machine not functional in Mac Lion OS.

iTunes version 8 for Windows not compatible with media server.

Cannot view live video when accessing device remotely.

May not be able to transfer files via TFTP after upgrade.

When creating a Share, ‘working’ indicator does not disappear automatically.

Files copied to the device using WebDAV may not be accessible to all users.

King to Mirage upgrade on ix4-200d failed iSCSI in ESX.

Cannot add new drive to ix12 after upgrading to Mirage.

“View Live Camera” link in VS broken over Personal Cloud.

Wrong source/destination path in Copy Jobs when pool name contains blank spaces when upgraded from PWIII to Mirage.

19766

19763

19427

Total drive size and capacity increases when opening or canceling the DM settings.

CPU utilization of afpd is always 100%.

New Volume created during share creation succeeds with invalid volume size.


7

Resolved issues

Table 1 Resolved issues V3.1.14 (3 of 3)


19339 HDD not reused when non-catastrophic event happens.

19833

19742

Size may display incorrectly in Change volume allocation paged new.

Unable to reflect the volume “vol1” name in the Volume page.


Environment and system requirements


The following are the system requirements for the Iomega StorCenter Manager software:

Supported operating systems

Windows

Macintosh

Linux

Windows XP Professional SP3

Windows XP Home SP3

Windows Vista Home Basic

Windows Vista Ultimate

Windows Vista Home Premium

Windows 2008 Enterprise R2

Windows 2003 Small Business Server R2

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Ultimate

Apple Mac OS X 10.4.10 or later

Apple Mac OS X 10.7 Lion

Ubuntu 10.10

Fedora 7, 8, 9

Fedora Core 8

Red Hat Enterprise Linux Desktop/Workstation 4, 5, 6

OpenSUSE 10.3

Debian 4

Supported browsers

Mozilla Firefox 3.x, 4.x, 5.x

Microsoft Internet Explorer 7.x, 8.x, 9.x

Google Chrome 8.0 or later

Apple Safari 5 or later

Refer to the Section ”Technical notes” on page 33 for additional system requirements and configuration suggestions.


9


Video surveillance environment and system requirements

The following are the LifeLine Native Video surveillance requirements:

Support statements

◆ The LifeLine video surveillance feature supports UPnP (universal plug and play) network cameras made by AXIS and Panasonic. Cameras from other manufacturers can record to a Share. Video surveillance only supports wired cameras at this time.

◆

◆

The recording segment is a maximum of:

• 5 minutes for LifeLine devices

• 15 minutes for virtual machines

Note that for each video file, there is a 30 second overlap. In other words, in concurrent video files, the first 30 seconds of each new file will be the same as the last 30 seconds of the preceding file.

◆

◆

A new video file is created for each recording segment. The number of video files is limited only by the storage capacity of the StorCenter device.

The camera settings cannot be changed during the video streaming process.

◆ Each Iomega StorCenter device supports a different number of video cameras.

The model and corresponding number of cameras is shown in Table 2.

Table 2

Iomega StorCenter model

Home Media Network Hard Drive, Cloud Edition

StorCenter ix2-200, Cloud Edition

StorCenter ix4-200d, Cloud Edition

StorCenter px4-300d

StorCenter px6-300d

StorCenter ix12-300r

(Firmware version 3.1.10 or higher)

StorCenter px4-300r

StorCenter px12-350r

6

10

10

12

Number of supported cameras

N/A

5

12

12

Recommended MPEG-4 player 3731

The Iomega StorCenter video surveillance movies are encoded as MPEG-4, a format that is incompatible with supplied video players on Windows, Mac, and

Linux. To view the output videos from the video surveillance feature, you must install an MPEG-4 compatible player. A recommended version is the VLC player.

VLC players are free and available from a variety of sources on the internet. VLC is not required to view live video from a camera.


Known issues and limitations


◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

◆

This section provides information on specific known issues affecting the Iomega

StorCenter device.

Refer to the Iomega Support site ( www.iomega.com/support ) for the latest support information for your Iomega StorCenter.

Configuration issues ...........................................................................12

User Interface: Certificate issues .......................................................13

User Interface: File issues ...................................................................14

User Interface: Copy Jobs issues .......................................................17

User Interface: Log in issues ..............................................................18

User Interface: Media issues ..............................................................19

User Interface: Hardware issues .......................................................20

User Interface: Display issues............................................................21

User Interface: UI issues .....................................................................22

User Interface: Printing issues ...........................................................24

User Interface: Remote Access issues ...............................................25

USB issues.............................................................................................25

Mac-specific issues ..............................................................................26

Windows-specific issues.....................................................................28

Linux-specific issues ...........................................................................30

Iomega Storage Manager issues ........................................................32

Compatibility issues............................................................................32


11


Configuration issues

When a firewall is configured, cannot discover Iomega StorCenter device 1814 1448

Description : The Iomega StorCenter device cannot be discovered using the Iomega

StorCenter Manager, possibly due to a firewall configuration.

Affected SW Releases : 2.6, 3.1.10, 3.1.12, 3.1.14

Workaround : When you fail to find a Iomega StorCenter device on the network using the Iomega StorCenter Manager, it is recommended that you check if the

Iomega StorCenter Manager software is being blocked by an existing firewall. If you have a firewall and during the Iomega StorCenter device setup the firewall opens a dialog presenting access options, you must choose Allow access. As a workaround, if the firewall can be configured to allow access to specific applications or ports, it is recommended to configure a rule that allows access on local UDP port 2152 for the whole application.

Directory path depth and filename size limitations 4106

Description : The absolute path to a directory within a folder cannot be greater than

1024 bytes, and the filename component cannot be greater than 256 bytes.

Affected SW Releases : 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : —

Cannot access a secure folder through DFS 9061

Description : When Windows DFS is enabled, a user may browse through the directory tree and see a folder, but not be able to access that folder due to insufficient permissions.

Affected SW Releases : 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : Ensure appropriate users are granted permission on all secured folders prior to securing them and making them a part of the DFS Workgroup.

Domain status is incorrect on device after powering off trusted domain server 18476

Description : After enabling a trusted domain, joining it to the local domain, adding users to the domain, then turning the Iomega StorCenter device off and on, users or domain status may be reported incorrectly.

Affected SW Releases : 3.1.10, 3.1.12, 3.1.14

Workaround : —

After configuring Amazon S3 storage, incorrect error message may appear 19548

Description : After enabling Amazon S3 storage, the user may receive a false error message if they have reached the maximum number of Amazon storage buckets.

The message reads, "The Iomega StorCenter ix4-200d is not yet configured with your Amazon S3 account information. The 'Amazon S3' application is disabled."

Affected SW Releases: 3.1.12, 3.1.14

Workaround : —



Changing RAID type may cause system to become unresponsive 19545

Description : After changing the RAID type on the Iomega StorCenter device, the device may become unresponsive.


Workaround : Reboot the Iomega StorCenter device.

iSCSI mapping does not work from Iomega Storage Manager when not logged in as administrator

8457

Description : When performing iSCSI drive mapping in the Iomega Storage

Manager, you must login as PC administrator to map an iSCSI drive, while CIFS mapping does not require administrative privileges. However, when logged in as administrator, CIFS mapping does not work. This affects Windows Vista and

Windows 7.

Affected SW Releases : 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : Do not log in as administrator to map the drive. Manually connect the iSCSI drive using the Microsoft Initiator software.

Modifying GID can result in deletion of users 19764

Description : After enabling NFS in the Protocols page, creating a new user group with GID, adding users to the group, then modifying the GID, the added users no longer appear in the group.

Affected SW Releases: 3.1.14

Workaround : —

User Interface: Certificate issues

Device Setup: Certificate Error on Internet Explorer 7 1616

Description : If the Iomega StorCenter Manager is accessed directly through an

Internet Explorer 7 browser using IP rather than through the Iomega StorCenter

Manager, a certification error warning displays.

Affected SW Releases: 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : None; this error can safely be ignored as it is due to the HTTPS security access required by the Iomega StorCenter.


13


Firefox 3.0 displays a confusing error message when accessing the Iomega StorCenter Manager 2840

Description : When using Firefox 3.0 to access the Iomega StorCenter device, Firefox displays the message, “Secure connection failed. The certificate is not trusted because it is self-signed.”


Workaround : Use the following steps to add an exception for our self-signed certificate:

1. Click Or you can add an exception...

2. Click Add Exception .

3. In the dialog, select Get certificate , and click Confirm Security Exception .

User Interface: File issues

Cannot upload files containing long Chinese filenames 2381

Description : Cannot upload files containing long Chinese filenames.

Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : This is a file system limitation that filenames cannot exceed 246 bytes.

Chinese characters are UTF-8, which contain 3 bytes for each character. Therefore,

Chinese filenames cannot exceed 82 words.

Cannot upload files containing non-alphanumeric characters in their filenames 5642

Description : Cannot upload files containing non-alphanumeric characters, such as

*, &, in their filenames.


Workaround : Remove non-alphanumeric characters, then upload the files.

File 'Upload' limitation 1092

Description : Due to a limitation of HTTP, the Iomega StorCenter Manager's upload feature cannot support uploads or downloads of files larger than 2 GB.


Workaround : For files 2 GB or larger, use the file manager application of the operating system; for example, Windows Explorer.

Torrent download problem after changing device time 6148

Description : If you change the date and time of the device during a torrent download, the download fails.


Workaround : Restart the device after changing the data and time, and then try the torrent download again.



Users with no write access incorrectly see the Manage torrent download link 6207

Description : If a user does not have write access to folders, the user should not see the Manage torrent downloads link on the Home page. Currently, the Home page does display the link, but the user will not be able to perform any torrent download setup.


Workaround : —

User quotas are ignored when accessing folders through WebDAV or your browser 13070 14108

Description : Users with a quota can access folders through WebDAV or the Iomega

StorCenter device console, and then exceed their quota.


Workaround : —

Data may not be deleted when changing Storage Pool protection during FTP transfer 19458

Description: Changing the data protection of a Storage Pool normally deletes any data on that Storage Pool. In certain cases during an FTP file transfer to a Share on a Storage Pool, if you change the data protection of the Storage Pool, its data will not be deleted.

Affected SW Releases: 3.1.10, 3.1.12, 3.1.14

Workaround : —

System Status may show available space as 0 after upgrade 19507

Description : Periodic consistency check and write caching may become disabled after an Iomega StorCenter update. This may cause the System Status page to display the message, "Unable to retrieve the requested information."


Workaround : Check the usage bar for each share on the Shares page to display the actual free space.

Cannot modify or delete files or folders created via WebDAV 19465

Description : Files and folders created using WebDAV may not be edited or deleted.


Workaround : —


15


Iomega StorCenter Manager cannot download certain language FTP and HTTP resources 6367

Description : The Iomega StorCenter device uses the character sets listed below. You cannot download FTP and HTTP resources that do not use these character sets.

Supported Language

Simplified Chinese

Traditional Chinese

Russian

Korean

Japanese

Italian

German

French

Spanish

Portuguese

English other languages

Character Set

GB2312 and UTF-8

BIG5 and UTF-8

ISO_8859_5 and UTF-8

EUC_KR and UTF-8

SHIFT_JIS and UTF-8






GB2312 and UTF-8

GB2312 and UTF-8


Workaround : —

Disconnecting/reconnecting external storage during Torrent download results in empty download list

15375

Description : If the external storage is disconnected, then reconnected during a

Torrent download, the Torrent download list shows as empty, even though the download completed.

Affected SW Releases: 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : —

Files can be incorrectly uploaded to TFTP folders set as read-only 15442

Description : If a read-only folder is set as the destination TFTP folder, files can still be uploaded to the folder.


Workaround : —

Unable to upload videos to Facebook via Active Folder 15418

Description : You cannot upload videos to your Facebook account through a

Facebook Active Folder, only pictures.


Workaround : —



Cannot play WMV files with security enabled in Content view 16004

Description : When in Content view with security enabled, attempting to play a

Windows Media File results in an error message stating that the security information from the server cannot be verified. Though the file is associated with

Windows Media Player, the file cannot be played.


Workaround : When security is enabled, all connections through the system’s file browser are performed via a secure https connection. Some media players do not support opening and playing files through a secure https connection. If you experience this issue, try accessing the file via a file browser on a system where the share with the file is connected.

Backup software cannot restore file/folder security settings 17297

Description : When restoring backed up files/folders with security settings, the security settings for the files/folders is not restored.


Workaround : —

File sizes larger than 1GB fails to upload to Amazon S3 17328

Description : Cannot upload files lager than 1GB to the Amazon S3 service.


Workaround : —

User Interface: Copy Jobs issues

Copy Jobs fail for user names that include a ‘/’ character 7860

Description : If you add a Copy Job to or from a non-Iomega rsync server storage device and supply a user name for that device that includes a forward-slash (/) character, the Copy Job fails.


Workaround : —

Cannot list folders of devices with periods in their names when adding Copy Jobs 7565

Description : When you enter a device name for a Copy Job and that name contains periods and is not DNS registered, the folders for that device are not displayed.


Workaround : Use the IP address of the device instead.

Unable to Delete Files when Copying to an Ubuntu Machine 8121

Description : If you create a Copy Job to a computer running Ubuntu Linux, the files are copied as read-only. You cannot delete them.


Workaround : Change the permission of the files to writable.


17


Copy Jobs does not support copying DFS root using Linux 8690

Description : When adding a Copy Job and using another device (with DFS enabled) as the source, the Copy Job succeeds, but nothing is copied to that source. The expected results are that the contents of the DFS root (the target folders) are copied to the device. This is due to the fact that Copy Jobs does support a remote source that is a DFS folder.


Workaround : —

Copy Jobs: Cannot enable rsync user when rsync user exists in domain controller 15212

Description : If you add a user named rsync to an Active Directory domain and then join your Iomega StorCenter device to that Active Directory domain, you cannot enable rsync server on your device with the default username rsync.


Workaround : Delete the rsync user from the Active Directory domain; then enable rsync server on your device.

User Interface: Log in issues

An FTP user name cannot contain a space 3763

Description : If an FTP user name contains a space, the user cannot successfully log in to the device using the FTP client.


Workaround : Specify an FTP user name without blank spaces.



User Interface: Media issues

No indication of file transfer complete in Picture Transfer Protocol 1579

Description : If the Iomega StorCenter is set to E nable Picture Transfer and Remove

Copied Pictures From Camera , when a camera is connected, the camera’s LCD might not display a confirmation that the file transfer has completed.


Workaround : —

Chinese media name does not display in iTunes 1478

Description : The Iomega StorCenter Media Server does not support the Chinese

ID3 tag encoding with non-unicode formatting.


Workaround : To use Chinese ID3 tag encoding, it is recommended that you use iTunes to convert it from GBK to Unicode.

Wireless video surveillance camera is not detected 3515

Description : After connecting an Axis wireless UPnP camera to a network, the camera can be seen through the camera’s configuration software, but the Iomega

StorCenter Manager returns a message stating, “No supported cameras can be found.”


Workaround : At this time, only wired Axis UPnP cameras are supported.

Two cameras cannot transfer pictures simultaneously to the device 5998

Description : If you are transferring pictures from a camera and then connect a second camera to simultaneously transfer pictures, the first camera stops transferring pictures.


Workaround : It is recommended that you attach only one camera at a time.

Active Directory mode after factory reset changes secure shares and iSCSI luns to public 19845

Description : Performing a factory reset in Active Directory mode with the preserve users and shares option changes all secure shares and iSCSI luns from secure to public.

Affected SW Releases : 3.1.14

Workaround : —


19


User Interface: Hardware issues

Multiple-NIC bonding mode reduces performance on a gigabit LAN 7756 7864

Description : If you bond network interface cards (NICs) on your Iomega StorCenter device and are running the device in a gigabit LAN, you may experience a decrease in network performance.


Workaround : Disabling bonding is recommended unless you require network redundancy (failover).

Cell phone may show incorrect Bluetooth device name 16506

Description : After pairing a Bluetooth device with the Iomega StorCenter, scanning with enabled cell phone may show incorrect Bluetooth device name if device has been renamed prior to connection.


Workaround : Delete the old name from the list of paired devices; then refresh the list.

Smartphones cannot be mounted as external share 17010

Description : Attempting to pair a smartphone as an external USB device is not supported in this release.


Workaround : —

Share pool cannot be created if partially populated, or if populated with drives of different sizes 16432

Description : If you perform a factory reset and choose to quickly delete all data on your Iomega StorCenter device, the device shows no storage space if your device has drives of varying sizes, or if all slots in the device are not populated with drives.


Workaround : “Quick Delete” is not supported with partial drives or incompatible drives. If a “Quick Delete” is performed under those cases, the storage space becomes unavailable, but it can be recovered by performing a “Quick Delete” again with fully compatible drives.

No alert icon when syncing/degrading RAID6 11484

Description : When adding storage pools with RAID5 and RAID6, if drives are removed during the RAID rebuild, the storage pool becomes unavailable for several minutes. Afterward, system functionality returns, yet no alert icon displays for the degraded RAID6.


Workaround : —



Device may require rebooting after removing all drives of a RAID10 array 18554

Description : After creating a RAID10 array, then removing all RAID10 drives while the device is powered on, the device may become unresponsive.



Refreshing the Drive Management page during creation of RAID pool may cause the device to become unresponsive 18565

Description : Refreshing the Drive Management page during the creation of a RAID pool may cause the device to become unresponsive.



User interface may become unavailable if corrupted media files are encountered 18713

Description : With the media server enabled and after media files are copied to an

Iomega StorCenter device, a scan of media files may make the user interface unavailable if corrupted media files are encountered.


Workaround : Restart Media Server.

Remote camera configuration may not be functional 19748

Description : User can remotely navigate to the video surveillance page, but may not be able to actually configure the camera remotely.


Workaround : — iSCSI LUNS will get connected for the groups to which permission is removed 19735

Description : A secured iSCSI LUN will be connected with the credentials of a permission-denied group after changing the permission to another group.

◆

◆

◆


Workaround : Before adding a new group to "Access Permission:"

Remove the existing group

Apply the changes

Then add the new group

User Interface: Display issues

Storage Pool List (with more than 4 pools) displays incorrectly in IE6 / IE7 10887

Description : The Storage Pools settings page which contains more than four Storage

Pools displays incorrectly in Internet Explorer versions 6 and 7.


Workaround : Internet Explorer 6 is not supported in version 2.6 or later. Use

Internet Explorer 7 or later, or Firefox to view this page.


21


User Interface: UI issues

Logging in to the device with different capitalization of administrator username displays incorrect tabs

6269

Description : If you have created a user with the username admin and you attempt to log in to the Iomega StorCenter device using that username with different capitalization, such as AdMin , the tabs in the Iomega StorCenter software may not display correctly.


Workaround : Log out of the device and then log back in using the correct spelling of the administrator username.

Cannot start a slideshow from a folder if the folder’s name contains certain nonalpha characters 7836

Description : If you add pictures to a folder that has a name that includes characters such as ‘, & and “, you cannot start the Cooliris slideshow.


Workaround : Do not use these characters in the folder name.

Unable to access visible secured folders using Windows DFS 10957

Description : When Windows DFS is enabled, a user may browse through the directory tree, see a folder, but not be able to access that folder due to insufficient permissions.


Workaround : Ensure appropriate users are granted permission on all secured folders prior to securing them and making them apart of the DFS Workgroup.

Drive Management page not displaying drive space correctly 14080

Description : On the Drive Management page, the allocated/available space displays incorrectly.


Workaround : —

Invalid error message when adding an iSCSI with the last existing volume 18647

Description : After adding a volume with size specified as 0, then creating an iSCSI drive, an invalid error message appears stating "The specified size is too big."


Workaround : —

Cannot import users and groups when devices join trusted domain 18680

Description : After enabling a trusted domain and adding devices into a large active directory domain, then attempting to import users and groups from another domain sometimes fails to list all users.


Workaround : Performing a direct domain search will list all users.



Media content not always found in private shares 18754

Description : After enabling media sharing and copying media files to private shares, copied media files are not always visible.


Workaround : Restart Media Server.

Unsecured iSCSI may be inaccessable if name is longer than 16 characters 19055

Description : Public iSCSI drives may be inaccessible if the drive names are 16 characters or more.


Workaround : Ensure that iSCSI names are 15 characters or fewer.

After changing RAID type, Settings dialog box may not close automatically 17404

Description : After changing the RAID type, the Settings dialog box on the Drive

Management page may not automatically close.


Workaround : Manually refresh the page to dismiss the Settings dialog box.

QuikProtect may not display shares 19751

Description : Enabling QuikProtect may incorrectly prevent available shares from displaying on the Selection page.

Affected SW Releases: 3.1.14

Workaround : —


23


User Interface: Printing issues

Printing multiple-page file fails with Adobe Reader 9 5465

Description : If you open a multiple-page file in Adobe Reader 9 and try to print more than one page of the file to a printer connected to your device, the print job fails.


Workaround : Printing works correctly with Adobe Reader 8.

HTTP printing not supported 4847

Description : Iomega StorCenter does not support connecting to printers through

HTTP. Printer connection errors may be encountered in:

◆

◆

◆ the Add Printer Wizard in Windows the Default printer discovery on a Mac

Bonjour for Windows in Windows Vista


Workaround : Connect to printers using the Iomega Storage Manager utility.

Print jobs can fail when free space on the device is less than 1 GB 7755

Description : Print jobs larger than 100 pages can fail if your Iomega StorCenter device has insufficient free space.


Workaround : For print jobs of this size, your Iomega StorCenter device must have at least 1 GB of free space.



User Interface: Remote Access issues

Only one device with remote access enabled is supported on any single LAN 4642

Description : Remote access is available on only one device on a single LAN at one time, because only port 443 can be forwarded on a router.


Workaround : —

All networks connected to device must support remote access 5542

Description : You cannot enable remote access if the Iomega StorCenter NAS device is connected to any network that does not support remote access.


Workaround : —

Remote access is not supported without a router 6807 7288

Description : You cannot enable remote access if the Iomega StorCenter NAS device is not connected to a router.


Workaround : —

USB issues

Cannot recognize unpartitioned or unformatted external storage drives 2408

Description : The Iomega StorCenter device only supports partitioned and formatted external storage drives.

Affected SW Release s: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14

Workaround : —

Copy failure on large files (400 MB or larger) to a FAT-32-formatted USB device 5763

Description : If you connect a FAT-32-formatted USB device to the Iomega

StorCenter device and try to copy a file that is 400 MB or larger, the copy fails.


Workaround : —


25


Mac-specific issues

Unable to discover Iomega StorCenter device due to firewall settings 2344

Description : Unable to discover Iomega StorCenter device due to firewall settings.


Workaround : On Mac OS X Leopard, there are three options in Security >Firewall:

◆

◆

◆

Accept all incoming connections

Allow only essential services

Set access for specific services and applications

To allow the Iomega StorCenter Manager software to properly discover the

Iomega StorCenter device, you must set your firewall setting to accept all incoming connections.

Unable to connect Backups folder 1836

Description : Cannot connect the Backups folder.


Workaround : This can be caused by an outdated component of the operating system. It is recommended that you run the Mac OS Software Update to ensure you have installed the latest components.

Safari browser date 1301

Description : When run on a Mac, the Safari browser will display the date in

European format (DD/MM/YYYY) rather than in the US format.


Workaround : —

Interface appears to hang after changing from DHCP to static IP 2008

Description : When using Safari 2.0 browser on a Mac, the Iomega StorCenter

Manager interface appears to hang after changing from DHCP to static IP.


Workaround : Upgrading the browser to Safari 3 or later resolves this issue.

Printing fails on Mac version 10.5 5656

Description : Because of a bug in Mac OS V 10.5, there is a problem printing from a

Mac client.


Workaround : —



Iomega Storage Manager not always able to detect status of the device on a Mac with multiple NICs

6168

Description : Using a Mac with an Iomega StorCenter with multiple network interface cards (NICs), the Iomega Storage Manager utility cannot always detect the correct status of the Iomega StorCenter device. Sometimes the Iomega Storage

Manager shows the Update Network Settings page when a user accesses the available device from the Iomega Storage Manager utility.


Workaround : —

Folder name on the device cannot exceed 27 characters 6575

Description : If you create a folder with a name exceeding 27 characters, the folder name is truncated when trying to connect to it through AFP.


Workaround : —

Cannot make a connection through AFP to a folder that exceeds its quota 7025

Description : You cannot connect through AFP to a folder on your Iomega

StorCenter that exceeds its quota.


Workaround : —

Cannot view a slideshow through Safari on a folder with more than 500 pictures 7647

Description : If you access your Iomega StorCenter through Safari and click the Start slideshow link on a folder that contains more than 500 pictures, the slideshow does not start. The problem is with the Safari browser.


Workaround : Use a different browser to access the folder and start the slideshow.

Use only a wired Ethernet ID when manually adding Time Machine backup subfolders 10635

Description : When you manually add Time Machine backup subfolders on your

Iomega StorCenter, you enter the Ethernet ID for each Mac computer that you want to back up. Each of those Mac computers can have both a wired or wireless

Ethernet ID. You must use the wired Ethernet ID.


Workaround : —

Unable to browse Shares when connect to Mac Storage Manager 15222

Description : The "Browser" for Mac functions as "Connect to Server" in Finder.

When trying to open the server via "Connect to Server," all Shares are inactive for connecting.


Workaround : —


27


Adding a target in TimeMachine results in error messages in log 19516

Description : After enabling AFP, then enabling TimeMachine and adding one target, TimeMachine keeps reporting the same error message in the log file about one minute after adding a target.

Affected SW Releases : 3.1.12, 3.1.14

Workaround : — iSCSI CHAP authentication allowing unauthorized logins 19756

Description : After enabling Mutual CHAP authentication on a Mac and entering a valid secret in the iSCSI page, connect the iSCSI via GlobalSAN. In the Target

Secret, enter the correct user credentials, but in the Initiator secret enter incorrect credentials. LifeLine incorrectly allows the iSCSI LUN to be connected and mounted.


Workaround : —

Windows-specific issues

When opening the Iomega StorCenter Manager with some browsers an error message pops up 3657

7810

Description : This is a known Windows issue. On some Windows systems, when

Firefox (or Safari) is the default browser and is launched by opening an internet shortcut, a local HTML file, or a link in another application, two instances of

Firefox may open, or Firefox opens along with an error dialog: “

Windows cannot find “<URL or path to file>”. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.”


Workaround : Contact Iomega support for assistance in resolving this issue.

Chinese name folder cannot be properly mapped in Windows 2000 and 2003 server 1321

Description : On Windows 2000 and Windows 2003 server, the Chinese name folder cannot be properly mapped.


Workaround : To support mapping to the Chinese name folder, the corresponding hotfix to Windows operating system is required. Please refer to the Microsoft knowledgebase articles 872965 and 931305.

AVI movies slow to open on Windows Vista 1689

Description : Compatibility issue with Microsoft Windows Media Player 11 on

Windows Vista computers causes large AVI movie files to open slowly.


Workaround : —



Windows displays an error after Firefox browser session in Firefox versions older than 4.0 1978

Description : After exiting Iomega StorCenter without closing Firefox, then starting the LifeLine interface again in Firefox, the browser queries the user to restore a session. Windows will then display a “page cannot be found” error message even though the page is correctly loaded.


Workaround : Upgrade to Firefox version 4.0 or later.

On Windows Vista computers, connected folders display as disconnected after a reboot 4092

Description : On Windows Vista computers, connected folders may display as disconnected after a reboot. In addition, disconnected drives letters are not available for remapping in the Iomega StorCenter Manager.


Workaround : To make the drive letters once again available for mapping, use the following steps:

1. Launch a command prompt window by clicking Start , selecting Run , entering cmd , and pressing Enter.

2. Enter the following command: net use [ LETTER ]: /delete where [ LETTER ] is the disconnected drive letter you wish to reuse. Then press

Enter.

Folders may not disconnect after the Iomega Storage Manager software uninstalls on Windows Vista

3658

Description : On Windows Vista computers, connected folders may fail to disconnect after the Iomega Storage Manager uninstalls.


Workaround : This may be a symptom of the User Account Control (UAC) feature of

Vista. It is recommended to deactivate UAC.

Credential error can prevent mapping a folder on Windows Vista 6142

Description : Attempting to map an unsecured folder in Windows Vista immediately after adding it may result in a credential conflict warning message that prevents you from mapping the folder.


Workaround : Click the folder link to open the folder contents in an Explorer window. You should then be able to map the new folder. In rare cases, it may be necessary to log out of the Iomega Storage Manager utility, or log out of Windows, to resolve the credential conflict error prior to mapping the folder.

Multiple refreshes may be required to map new folder in Windows 7 15173

Description : Windows 7 computers may require multiple refreshes of folders to make them available for mapping.


Workaround : —


29


Cannot enter CHAP settings in IE7 17035

Description : When using Internet Explorer 7, enabling two-way authentication

(Mutual CHAP) causes the Secret textbox to become disabled (grayed out).


Workaround : Uncheck "Internet Explorer Enhanced Security configuration" in

Control Panel->Add/Remove Programs->Add/Remove Windows components.

Linux-specific issues

Linux installation fails to launch on Fedora 8 or OpenSUSE 10.3 2545

Description : Due to a known JDK issue on Linux, the Linux installer does not start properly on Fedora 8 or OpenSUSE 10.3.


Workaround : Use one of the following procedures to resolve this issue.

Procedure for Fedora 8

1. In a terminal, type the following command: yum --enablerepo=development update libxcb

2. If prompted to update the package, type Y to allow the update.

3. Type the following command: export LIBXCB_ALLOW_SLOPPY_LOCK=1

./setup.bin

Press Enter. The setup should run successfully.

Procedure for OpenSUSE 10.3

1. In a terminal, type the following command: export LIBXCB_ALLOW_SLOPPY_LOCK=1

2. Type the following command:

./setup.bin

Press Enter. The setup should run successfully.

3. Add the export LIBXCB_ALLOW_SLOPPY_LOCK=1

parameter to the

/etc/bashrc

file.

Ordinary users cannot open the Iomega StorCenter Manager when installed to /root 4201

Description : If installing the Iomega StorCenter Manager as root, the default installation directory is /root . This directory is not accessible to users that do not have root access. Therefore, ordinary users will not be able to launch the Iomega

StorCenter Manager.


Workaround : When installing as root, it is recommended that you choose to install to a directory other than /root .



Fedora 8 KDE: Install launches KWrite 3413

Description : The Linux install displays Asian fonts as black squares. This is because

Sun's JRE does not currently support Asian fonts in some Linux platforms.


Workaround : —

Cannot copy a file to a FAT32-formatted USB drive 5116

Description : If you connect a FAT32-formatted USB drive to your Iomega

StorCenter device and then mount the drive as a folder through NFS on a Linux client, you cannot copy a file to the FAT32-formatted drive.


Workaround : —

Storage Manager cannot be launched on Fedora v.14 unless SELinux is disabled 15623

Description : Storage Manager cannot run on Fedora v.14 until SELinux is disabled.


Workaround : Disable SELinux.

Hard drive does not spin down on Samba 3.5.6 16533

Description : When using Samba 3.5.6, the hard drive does not spin down in Active

Directory mode.


Workaround : —

Iomega Storage Manager cannot be installed on 64-bit Linux operating system 17382

Description : The Iomega Storage Manager cannot be installed on a 64-bit Linux operating system.


Workaround : Install the Iomega Storage Manager on a 32-bit Linux operating system.


31


Iomega Storage Manager issues

Unsigned driver warnings during installation 13114

Description : During the Iomega Storage Manager software installation process there are several unsigned driver warnings.


Workaround : —

Compatibility issues

Host-based printers not supported 953

Description : Host-based printers are not supported by the Print Server function of the Iomega StorCenter.


Workaround : —

Some video cameras create empty video files 11892

Description : If you connect a video surveillance camera to your Iomega StorCenter and empty video files are created (0 byte files), the connection to the camera may have been lost. This produces gaps in your video recording. It can also indicate that the Iomega StorCenter is out of recording space.


Workaround : Check your video camera connections and device recording space.


Technical notes

Technical notes

Resetting Iomega StorCenter device

Resetting the system will reset the administrator password and revert to DHCP mode. To reset the system:

1. Power on the system, and wait until it completes the startup sequence.

2. Press and hold the rear panel reset button for at least 15 seconds to trigger the reset. At this point, the system resets certain settings (such as resetting the admin password and reverting to DHCP mode), and then restarts automatically. After the system restart completes, the Iomega StorCenter

Manager can discover it.

3. Power on the system, wait until it completes the startup sequence — all front panel LEDs stop blinking.

4. Press and hold the rear panel reset button until the front panel power button begins to blink (approximately five seconds). At this point, the system resets certain settings (such as resetting the admin password, reverts to DHCP mode and resets the system name), and then restarts automatically. After the system restart completes, the Manager can discover it, and the user can reinitialize to the new environment.

Note: Do not manually reboot the device after pressing the reset button. Allow the device to restart automatically, which may take a few minutes.

WARNING

Performing a destructive reset of this Iomega StorCenter product will result in the deletion of any installed applications (those listed in the application manager management page). It is recommended that this action be performed only under the direction of Iomega support. You must contact Iomega support for assistance in recovering installed applications following such a destructive reset.

No email alert sent when USB devices filled to capacity

1629

When there are USB drives connected to the Iomega StorCenter device, and all are filled to capacity, an email alert will not be sent to the user warning that the USB drives are at capacity.

Linux firewalls must be configured to accept input connections on port 2152

2555

On Linux systems with a firewall, the firewall must be configured to accept input connections on port 2152.


33

Documentation

Documentation

In addition to these release notes, the Iomega StorCenter device provides help on each page of the user interface. Click the following help icon, located at the top of each page for detailed help:

Troubleshooting and getting help

Iomega’s multiple-language online help and support pages contain:

◆

◆

◆

◆

FAQs

Tutorials

Knowledge base

Software downloads

◆

◆

User forums

User manuals

And more. You can find it at: https://iomega-na-en.custhelp.com/app/answers/detail/a_id/14408

Contact your Iomega representative for more information.

Copyright © 2011 Iomega Corporation. All rights reserved.

Iomega and the stylized "i" logo are registered trademarks of Iomega Corporation in the United States and/or other countries. EMC is a registered trademark of EMC Corporation in the United States and/or other countries. Microsoft and

Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Macintosh, and Mac are either registered trademarks or trademarks of Apple Inc. in the United States and/or other countries. Certain other product names, brand names, and company names may be trademarks or designations of their respective owners


Iomega StorCenter HMNHD2, StorCenter ix4-200d Release Notes

Iomega StorCenter

Release Notes

New features and changes

Active Directory Domain Trust

Application Manager

All-New User Interface

TFTP

Changing user access through NFS

Home Page and Home Page Settings

Amazon S3

Mozy Backup

Support Link

User Quotas

Changing File Level Security

AFP support with Active Directory

Windows Server 2008 Release 2 Active Directory Domain Support

Personal Cloud

Active Folders

Support for Mac operating system version 10.7 (Lion)

Support for Facebook Video Files

Support for TimeMachine

Remote Video/Live View

Resolved issues

Environment and system requirements

Supported operating systems

Supported browsers

Video surveillance environment and system requirements

Known issues and limitations

Configuration issues

User Interface: Certificate issues

User Interface: File issues

User Interface: Copy Jobs issues

User Interface: Log in issues

User Interface: Media issues

User Interface: Hardware issues

User Interface: Display issues

User Interface: UI issues

User Interface: Printing issues

User Interface: Remote Access issues

USB issues

Mac-specific issues

Windows-specific issues

Linux-specific issues

Iomega Storage Manager issues

Compatibility issues

Technical notes

Resetting Iomega StorCenter device

No email alert sent when USB devices filled to capacity

Linux firewalls must be configured to accept input connections on port 2152

Documentation

Troubleshooting and getting help

Key Features

Related manuals

Iomega

Ix2-200 - StorCenter Network Storage NAS Server

Iomega

StorCenter ix4-200d

Iomega

34791

Iomega

StorCenter ix12-300r/8TB