SURFboard

®

SVG2501

Wireless Voice Gateway

Install Sheet

For additional product information, see the SVG2501 Series Wireless Voice Gateway User Guide included on the SVG2501 Installation

CD (if supplied) or visit: http://broadband.motorola.com/consumers/support/

SURFboard

®

SVG2501

Wireless Voice Gateway

Troubleshooting

Before calling your service provider, try unplugging and plugging the power cord on the gateway in the wall outlet to restart it.

The Problem

Green POWER LED is OFF

The Solution

Check that the gateway is plugged into the power adapter and wall outlet.

Cannot connect to Wireless

Network

Cannot receive or send data

First, check that the Target SSID (e.g., Motorola) is visible on the client card. Then, attempt to reconnect using either the CD-ROM installation wizard or WPS Pairing button (with the WPS-supported devices).

For more information, see the Troubleshooting section in the User Guide.

.

Check that the coaxial cable is properly connected to the gateway and cable outlet or splitter.

Hand-tighten, if necessary.

Check that the Ethernet cable is properly connected to the gateway and your computer.

Check the IP address by following the steps in “Verifying the IP Address” in the service provider if you need an IP address.

User Guide . For UNIX ® or Linux ® computers, you must have Adobe Acrobat Reader installed to open the User Guide . Call your

Check the LEDs on the front panel. Note the first LED from top to bottom that is OFF. See “Front Panel

LEDs and Error Conditions” in the User Guide on the Installation CD for more information.

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© Motorola, Inc. 2010. All rights reserved.

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