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Dell™ PowerEdge™ 2900 Systems
Hardware Owner’s Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
December 2005
Contents
1 About Your System
System Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . .
10
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . .
11
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . .
12
Hard-Drive Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . .
14
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . .
16
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . .
16
Power Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Solving Problems Described by LCD Status Messages . . . . . . . . . .
26
Removing LCD Status Messages . . . . . . . . . . . . . . . . . . . . . .
26
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
2 Using the System Setup Program
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . .
35
Responding to Error Messages . . . . . . . . . . . . . . . . . . . . . . .
35
Using the System Setup Program . . . . . . . . . . . . . . . . . . . . . .
36
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
CPU Information Screens . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . .
40
Contents
3
Serial Communication Screen . . . . . . . . . . . . . . . . . . . . . . .
41
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . .
41
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
System and Setup Password Features . . . . . . . . . . . . . . . . . . . . . .
43
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . .
43
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . .
45
Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . .
46
Baseboard Management Controller Configuration . . . . . . . . . . . . . . .
46
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . .
47
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . .
47
4
3 Installing System Components
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . .
50
Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50
Removing the Peripheral Bay Panel (Tower Only) . . . . . . . . . . . . .
52
Installing the Peripheral Bay Panel (Tower Only) . . . . . . . . . . . . .
52
Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Hot-Plug Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
Removing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Installing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Removing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . .
56
Installing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . .
56
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . .
58
Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . .
58
Installing a SAS Hard Drive Into a SATAu Drive Carrier . . . . . . . . . .
58
Installing a SATA Hard Drive Into a SATA Drive Carrier . . . . . . . . . .
59
Installing a SATA Hard Drive and Interposer Card Into a SATAu
Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
60
Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
62
Removing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . .
62
Installing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . .
63
Contents
Removing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . .
64
Installing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . .
64
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
Removing and Installing a Fan . . . . . . . . . . . . . . . . . . . . . . .
65
Removing or Installing the Cooling Shroud Fan . . . . . . . . . . . . . .
66
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
68
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . .
68
Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . .
70
Internal SCSI Tape Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . .
70
Removing an Internal SCSI Tape Backup Unit . . . . . . . . . . . . . . .
70
Installing an Internal SCSI Tape Backup Unit . . . . . . . . . . . . . . .
71
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
Removing an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . .
73
Installing an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . .
73
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
74
Removing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . .
74
Installing the Diskette Drive Into the Drive Carrier . . . . . . . . . . . . .
76
Installing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . .
76
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
77
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . .
77
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
79
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . .
79
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . .
81
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
81
Removing the Center Fan Bracket . . . . . . . . . . . . . . . . . . . . .
81
Replacing the Center Fan Bracket . . . . . . . . . . . . . . . . . . . . .
81
Removing the Back Fan Bracket . . . . . . . . . . . . . . . . . . . . . .
82
Replacing the Back Fan Bracket . . . . . . . . . . . . . . . . . . . . . .
82
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
82
General Memory Module Installation Guidelines . . . . . . . . . . . . .
84
Non-Optimal Memory Configurations . . . . . . . . . . . . . . . . . . .
84
Memory Sparing Support . . . . . . . . . . . . . . . . . . . . . . . . . .
84
Memory Mirroring Support . . . . . . . . . . . . . . . . . . . . . . . . .
85
Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . .
85
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . .
87
Contents
5
Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
87
Activating the Integrated NIC TOE . . . . . . . . . . . . . . . . . . . . . . . .
89
Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
89
Replacing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . .
89
1x8 SAS Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .
93
Removing the 1x8 SAS Backplane Board . . . . . . . . . . . . . . . . .
93
Installing the 1x8 SAS Backplane Board . . . . . . . . . . . . . . . . . .
93
Optional 1x2 Flex Bay Drive Bracket . . . . . . . . . . . . . . . . . . . . . .
94
Removing the 1x2 Flex Bay Drive Bracket . . . . . . . . . . . . . . . . .
94
Installing the 1x2 Flex Bay Drive Bracket . . . . . . . . . . . . . . . . . .
95
SAS Controller Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . .
96
Replacing the SAS RAID Controller Daughter Card Battery . . . . . . . .
96
Removing the SAS Controller Daughter Card . . . . . . . . . . . . . . .
97
Installing the SAS Controller Daughter Card . . . . . . . . . . . . . . . .
99
Cabling the SAS Backplane Boards . . . . . . . . . . . . . . . . . . . . . . .
99
Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .
99
Cabling the SAS Controller (Non-RAID) . . . . . . . . . . . . . . . . . .
99
Cabling the SAS RAID Controller . . . . . . . . . . . . . . . . . . . . .
101
Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .
105
Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . .
105
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . .
105
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . .
106
System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . .
107
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . .
107
Installing the System Board . . . . . . . . . . . . . . . . . . . . . . . .
109
Power Distribution Board (Service-Only Procedure) . . . . . . . . . . . . .
110
Removing the Power Distribution Board . . . . . . . . . . . . . . . . .
110
Installing the Power Distribution Board . . . . . . . . . . . . . . . . .
112
4 Troubleshooting Your System
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . .
115
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
115
6
Contents
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . .
116
Troubleshooting IRQ Assignment Conflicts . . . . . . . . . . . . . . . .
116
Troubleshooting External Connections . . . . . . . . . . . . . . . . . .
116
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . .
117
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . .
117
Troubleshooting the Mouse . . . . . . . . . . . . . . . . . . . . . . . .
118
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . .
118
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . .
119
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . .
119
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
120
Troubleshooting a Wet System . . . . . . . . . . . . . . . . . . . . . . . . .
120
Troubleshooting a Damaged System . . . . . . . . . . . . . . . . . . . . . .
121
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . .
122
Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . .
122
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . .
123
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . .
123
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . .
124
Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . .
126
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . .
127
Troubleshooting an External SCSI Tape Drive . . . . . . . . . . . . . . . . .
128
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . .
129
Troubleshooting a SAS or SAS RAID Controller Daughter Card . . . . . . .
130
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . .
131
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . .
133
5 Running the System Diagnostics
Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . .
135
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . .
135
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . .
135
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . .
136
Contents
7
System Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . . .
136
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . .
136
Selecting Devices for Testing . . . . . . . . . . . . . . . . . . . . . . .
136
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . .
137
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . .
137
6 Jumpers and Connectors
System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .
141
SAS Backplane Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .
142
Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . .
144
7 Getting Help
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
147
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
147
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
148
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . .
148
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . .
148
Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . . .
149
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . .
149
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
149
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . .
149
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
150
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
152
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
169
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
177
8
Contents
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.
About Your System
9
System Orientation
on the rack version, unless otherwise indicated.
Figure 1-1.
Tower and Rack-Mount Orientations
2
1
1 system control panel (rack) 2 system control panel (tower)
Other Information You May Need
CAUTION:
The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.
• The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a rack.
• The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
• CDs included with your system provide documentation and tools for configuring and managing your system.
• Systems management software documentation describes the features, requirements, installation, and basic operation of the software.
10
About Your System
• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.
• Documentation for any components you purchased separately provides information to configure and install these options.
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.
NOTE:
Always check for updates on support.dell.com
and read the updates first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.
Table 1-1.
Keystrokes for Accessing System Features
Keystroke Description
<F2>
<F10>
Enters the System Setup program. See "Using the System Setup Program" on page 35.
Opens the utility partition, allowing you to run the system diagnostics. See "Running the System
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of
BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more information, see the documentation for your RAID card.
<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 40). This keystroke allows you to configure NIC settings for
PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.
About Your System
11
Front-Panel Features and Indicators
Figure 1-2.
Front-Panel Features and Indicators
1 2 3 4 5 6 7 8
11
Table 1-2.
Front-Panel Components
Item
1
Component
Power-on indicator, power button
10
Icon
9
2 NMI button
Description
The power-on indicator lights when the system power is on.
The power button controls the DC power supply output to the system.
NOTE:
If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.
Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
12
About Your System
Table 1-2.
Front-Panel Components (continued)
Item
3
Component
System identification button
Icon
4 LCD panel
10
11
5
6
7
8
9
USB connectors (2)
Video connector
Diskette drive
Hard drives
Flex bay
Tape backup unit
Optical drive
Description
The identification buttons on the front and back panels can be used to locate a particular system within a rack.
When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.
Provides system ID, status information, and system error messages.
The LCD lights during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
NOTE:
If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.
Connects USB 2.0-compliant devices to the system.
Connects a monitor to the system.
Optional.
Eight hot-pluggable bays for 3.5-inch SAS or SATA hard drives connected to a 1x8 SAS backplane.
Optional flex bay drive bracket with 1x2 SAS backplane for two additional 3.5-inch, hot-pluggable SAS or SATA hard drives.
Optional half-height SCSI tape backup unit (requires optional SCSI controller). Optional full-height SCSI tape backup unit also available.
Optional.
About Your System
13
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See
. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.
Figure 1-3.
Hard-Drive Indicators
1
2
1 drive-status indicator (green and amber)
2 green drive-activity indicator
14
About Your System
events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
NOTE:
For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.
Table 1-3.
Hard-Drive Indicator Patterns for RAID
Condition
Identify drive/preparing for removal
Drive ready for insertion or removal
Drive predicted failure
Drive failed
Drive rebuilding
Drive online
Rebuild aborted
Drive-Status Indicator Pattern
Blinks green two times per second
Off
Blinks green, amber, and off.
Blinks amber four times per second.
Blinks green slowly.
Steady green.
Blinks green three seconds, amber three seconds, and off six seconds.
About Your System
15
Back-Panel Features and Indicators
Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-4.
Back-Panel Features and Indicators
1 2 3 4 5 6 7
13 12 11 10 9 8
1 serial connector
4 NIC1 connector
7 expansion-card slots (6)
10 system status indicator connector
13 power supply 1
2 video connector
5 NIC2 connector
8 system status indicator
11 power supply 2 (optional)
3 USB connectors (4)
6 remote access connector
(optional)
9 system identification button
12 power supply status indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).
16
About Your System
See "Using the System Setup Program" on page 35 for information about enabling, disabling, and
configuring I/O ports and connectors.
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.
The indicators on the optional redundant power supplies show whether power is present or whether a
power fault has occurred (see Table 1-4 and Figure 1-5).
Table 1-4.
Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the power supply.
Figure 1-5.
Redundant Power Supply Indicators
1
2
3
1 power supply status 2 power supply fault 3 AC line status
About Your System
17
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link
status. See Figure 1-6. Table 1-5 lists the NIC indicator codes.
Figure 1-6.
NIC Indicators
1 2
1 link indicator 2 activity indicator
Table 1-5.
NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking Network data is being sent or received.
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The
LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE:
If your system fails to boot, press the System ID button for at least five seconds until an error code appears
on the LCD. Record the code, then see "Getting Help" on page 147
.
18
About Your System
Table 1-6.
LCD Status Messages
Code
N/A
E1000
E1114
E1116
E1210
E1211
E12 nn
E1229
E1310
E1313
Text
SYSTEM NAME
FAILSAFE, Call
Support
Temp Ambient
Temp Memory
CMOS Batt
ROMB Batt
XX PwrGd
CPU # VCORE
RPM Fan ##
Fan Redundancy
Causes Corrective Actions
A 62-character string that can be defined by the user in the System
Setup program.
This message is for information only.
The SYSTEM NAME displays under the following conditions:
You can change the system string in the System Setup program. See
• The system is powered on.
• The power is off and active
POST errors are displayed.
See "Getting Help" on page 147.
Ambient system temperature is out of acceptable range.
Cooling Problems" on page 123.
Memory has exceeded acceptable temperature and has been disabled to prevent damage to the components.
Cooling Problems" on page 123.
CMOS battery is missing, or the voltage is out of acceptable range.
See "Troubleshooting the System
RAID battery is either missing, bad, or unable to recharge due to thermal issues.
Reseat the RAID battery. See
"Troubleshooting System Cooling
See "Getting Help" on page 147.
Specified voltage regulator has failed.
Processor # VCORE voltage regulator has failed.
See "Getting Help" on page 147.
RPM of specified cooling fan is out of acceptable operating range.
Cooling Problems" on page 123.
The system is no longer fanredundant. Another fan failure will put the system at risk of overheating.
Check control panel LCD for additional scrolling messages. See
"Troubleshooting System Cooling
About Your System
19
Table 1-6.
LCD Status Messages (continued)
Code
E1410
E1414
E1418
E141C
E141F
E1420
E1421
Text Causes
CPU # IERR Specified microprocessor is reporting a system error.
See your system’s Information
Update Tech Sheet located on support.dell.com
for the most current system information. If the
problem persists, see "Getting
CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation.
Cooling Problems" on page 123.
If the problem persists, ensure that the microprocessor heat sinks are properly installed. See
NOTE:
The LCD continues to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server
Assistant or the BMC Management
Utility. See the Dell OpenManage
Baseboard Management
Controller User’s Guide for information about these utilities.
CPU # Presence
CPU Mismatch
CPU Protocol
CPU Bus PERR
CPU Init
Corrective Actions
Specified processor is missing or bad, and the system is in an unsupported configuration
Processors are in a configuration unsupported by Dell.
The system BIOS has reported a processor protocol error.
The system BIOS has reported a processor bus parity error.
The system BIOS has reported a processor initialization error.
Ensure that your processors match and conform to the type described in the Microprocessor
Technical Specifications outlined in your system’s Getting Started
Guide .
See "Getting Help" on page 147.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
20
About Your System
Table 1-6.
LCD Status Messages (continued)
Code
E1422
E1610
E1614
E1618
E161C
E1620
E1624
E1710
E1711
Text Causes Corrective Actions
CPU Machine Chk The system BIOS has reported a machine check error.
PS # Missing
See "Getting Help" on page 147.
No power is available from the specified power supply; specified power supply is improperly installed or faulty.
PS # Status No power is available from the specified power supply; specified power supply is improperly installed or faulty.
PS # Predictive Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.
PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range
Check the AC power source for the specified power supply. If problem persists, see
"Troubleshooting Power Supplies" on page 122.
PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range
Check the AC power source for the specified power supply. If problem persists, see
"Troubleshooting Power Supplies" on page 122.
PS Redundancy The power supply subsystem is no longer redundant. If the last supply fails, the system will go down.
I/O Channel Chk The system BIOS has reported an
I/O channel check error.
See "Getting Help" on page 147.
PCI PERR B## D##
F##
PCI PERR Slot #
The system BIOS has reported a
PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.
The system BIOS has reported a
PCI parity error on a component that resides in PCI slot #.
Remove and reseat the PCI expansion cards. If the problem
persists, see "Troubleshooting
If the problem persists, the system board is faulty. See
About Your System
21
22
Table 1-6.
LCD Status Messages (continued)
Code
E1712
E1714
E171F
E1810
E1811
E1812
E1913
E1A10
Text
HDD ## Removed
CPU & Firmware
Mismatch
PBD Pwr Cable
Causes Corrective Actions
PCI SERR B## D##
F##
PCI SERR Slot #
The system BIOS has reported a
PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##.
Remove and reseat the PCI expansion cards. If the problem
persists, see "Troubleshooting
The system BIOS has reported a
PCI system error on a component that resides in slot #.
If the problem persists, the system board is faulty. See
Unknown Err The system BIOS has determined that there has been an error in the system, but is unable to determine its origin.
See "Getting Help" on page 147.
PCIE Fatal Err
B## D## F##
PCIE Fatal Err
Slot #
HDD ## Fault
The system BIOS has reported a
PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.
The system BIOS has reported a
PCIe fatal error on a component that resides in slot #.
Remove and reseat the PCI expansion cards. If the problem
persists, see "Troubleshooting
If the problem persists, the system board is faulty. See
The SAS subsystem has determined that hard drive ## has experienced a fault.
HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort.
problem persists, see your RAID documentation.
The specified hard drive has been removed from the system.
Information only.
The BMC firmware does not support the CPU.
Update to the latest BMC firmware. See the BMC User’s
Guide for more information on setup and use of BMC.
The power distribution board power cable is unseated, missing, or bad.
Ensure that the power distribution board power cable is seated properly. If the problem persists, replace the power distribution board power cable.
Distribution Board" on page 112.
About Your System
Table 1-6.
LCD Status Messages (continued)
Code
E1A14
E1A15
E1A16
E1A17
E1A18
E2010
E2011
E2012
E2013
E2014
E2015
E2016
Text
SAS Cable A
SAS Cable B
SAS Cable FB
Pwr Cable FB
PDB Ctrl Cable
No Memory
Causes Corrective Actions
SAS cable A is unseated, missing, or bad.
Check the cable connection to
the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99.
SAS cable B is unseated, missing, or bad.
Check the cable connection to
the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99.
Flex bay SAS cable is unseated, missing, or bad.
Check the cable connection to
the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99.
Flex bay power cable is unseated, missing, or bad.
Check the power cable connection to the flex bay
backplane. See "Installing the 1x2
Flex Bay Drive Bracket" on page 95.
The power distribution board control cable is unseated, missing, or bad.
No memory is installed in the system.
Ensure that the power distribution board control cable is seated properly. If the problem persists, replace the power distribution board control cable.
Distribution Board" on page 112.
Install memory. See "Memory" on page 82.
Mem Config Err Memory detected, but is not configurable. Error detected during memory configuration.
Unusable Memory Memory is configured, but not usable. Memory subsystem failure.
Shadow BIOS Fail
CMOS Fail
The system BIOS failed to copy its flash image into memory.
CMOS failure. CMOS RAM not functioning properly.
See "Getting Help" on page 147.
DMA Controller
Int Controller
DMA controller failure.
Interrupt controller failure.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
About Your System
23
Table 1-6.
LCD Status Messages (continued)
Code
E2017
E2018
E2019
E201A
E201B
E201C
E201D
E201E
E201F
E2020
E2021
E2022
E2110
E2111
Text Causes Corrective Actions
Timer Fail
Prog Timer
Parity Error
SIO Err
Timer refresh failure.
Programmable interval timer error
Parity error.
SIO failure.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
Kybd Controller Keyboard controller failure.
SMI Init
Shutdown Test
System management interrupt
(SMI) initialization failure.
BIOS shutdown test failure.
POST Mem Test
DRAC Config
See "Getting Help" on page 147.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 124. If problem
persists, see "Getting Help" on page 147.
Dell remote access controller
(DRAC) configuration failure.
Check screen for specific error messages.
Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.
CPU Config
Memory
Population
CPU configuration failure. Check screen for specific error messages.
Incorrect memory configuration.
Memory population order incorrect.
Check screen for specific error
messages. See "Troubleshooting
POST Fail General failure after video.
MBE DIMM ## & ## One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error
(MBE).
SBE Log Disable
DIMM ##
Check screen for specific error messages.
The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.
24
About Your System
Table 1-6.
LCD Status Messages (continued)
Code Text Causes Corrective Actions
E2112
E2113
E2118
E2119
I1910
I1911
I1912
Mem Spare DIMM
##
Mem Mirror DIMM
## & ##
Fatal NB Mem CRC
The system BIOS has spared the memory because it has determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS.
They system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors.
"## & ##" represents the
DIMM pair implicated by the
BIOS.
One of the connections in the
Fully Buffered DIMM ( FBD) memory subsystem link on the
Northbound side has failed.
Fatal SB Mem CRC One of the connections in the
FBD memory subsystem link on the Southbound side has failed.
Intrusion
System cover has been removed.
Information only.
>3 ERRs Chk Log LCD overflow message.
A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.
Check the SEL for details on the events.
SEL Full System Event Log is full of events, and is unable to log any more events.
Clear the log by deleting event entries.
W1228 ROMB Batt < 24hr Warns predictively that the RAID battery has less than 24 hours of charge left.
Replace RAID battery. See
NOTE:
For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
About Your System
25
Solving Problems Described by LCD Status Messages
When a single message appears on the status LCD, locate the code in Table 1-6 and perform the
suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code
E0780 MISSING CPU 1
appears, you know that a microprocessor is not installed in socket 1.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:
• Clear the SEL — You perform this task from the system management software, but you will lose the event history for the system.
• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.
Either of the preceding actions will remove fault messages and return the status indicators and LCD colors to the normal state. Error messages will reappear under the following conditions:
• The sensor returns to a normal state but fails again, resulting in a new SEL entry.
• A new error event is detected.
• A failure is recorded from another source that maps to the same display entry.
System Messages
the system messages that can occur and the probable cause and corrective action for each message.
NOTE:
that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
26
About Your System
Table 1-7.
System Messages
Message Causes Corrective Actions
Alert! Redundant memory disabled! Memory configuration does not support redundant memory.
Attempting to update
Remote Configuration.
Please wait...
Installed memory modules are not the same type and size; faulty memory module(s).
Ensure that all memory modules are of the same type and size and that they are
properly installed. See "Memory" on page 82. If the problem persists, see
"Troubleshooting System Memory" on page 124.
Remote Configuration request has been detected and is being processed.
Wait until the process is complete.
BIOS Update Attempt
Failed!
Caution! NVRAM_CLR jumper is installed on system board.
Remote BIOS update attempt failed. Retry the BIOS update. If problem
persists, see "Getting Help" on page 147.
NVRAM_CLR jumper is installed.
CMOS has been cleared.
Remove the NVRAM_CLR jumper. See
Figure 6-1 for jumper location.
CPUs with different cache sizes detected!
Decreasing available memory
Microprocessors with different cache sizes are installed.
Ensure that all microprocessors have the same cache size and that they are
properly installed. See "Microprocessor" on page 89.
Faulty or improperly installed memory modules.
See "Troubleshooting System Memory" on page 124.
DIMM pairs must be matched in size, speed, and technology. The following
DIMM pair is mismatched:
DIMM x and DIMM y.
Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).
Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See
"Memory" on page 82. If the problem
persists, see "Troubleshooting System
DIMMs must be populated in sequential order beginning with slot 1. The following
DIMM is electrically
The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order, beginning with slot 1.
isolated: DIMM x.
Populate 2, 4, 8, or 12 DIMMs sequentially beginning with slot 1. See
DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology.
Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible.
Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See
"Memory" on page 82. If the problem
persists, see "Troubleshooting System
About Your System
27
Table 1-7.
System Messages (continued)
Message Causes Corrective Actions
Dual-rank DIMM paired with
Single-rank DIMM - The following DIMM/rank has been disabled by BIOS:
DIMM x Rank y
Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled.
Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See
"Memory" on page 82. If the problem
persists, see "Troubleshooting System
Diskette drive failure n seek Incorrect configuration settings in the
System Setup program.
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 35.
Faulty or improperly installed diskette drive.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Diskette read failure
Diskette subsystem reset failed
Drive not ready
Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology.
Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.
Loose diskette drive interface cable, or loose power cable.
Reseat diskette drive interface cable, or
power cable. See "Troubleshooting a
Faulty or improperly inserted diskette. Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Faulty or improperly installed diskette.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Diskette missing from or improperly inserted in diskette drive.
Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).
Faulty or improperly seated memory module(s).
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See
"Memory" on page 82. If the problem
persists, see "Troubleshooting System
See "Troubleshooting System Memory" on page 124.
!!*** Error: Remote Access
Controller initialization failure*** RAC virtual USB
Remote Access Controller initialization failure devices may not be available...
Ensure that the Remote Access
Controller is properly installed. See
"Installing a RAC Card" on page 87.
28
About Your System
Table 1-7.
System Messages (continued)
Message
FBD training error: The following branch has been disabled: Branch x
Causes
The specified branch (channel pair) contains DIMMs that are incompatible with each other.
Corrective Actions
Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com
or your Dell sales agent to ensure compatibility.
See "Getting Help" on page 147.
Gate A20 failure
General failure
Faulty keyboard controller; faulty system board.
The operating system is unable to carry out the command.
This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem.
No action is required.
Invalid NVRAM configuration, Resource
Re-allocated
Keyboard Controller failure
Manufacturing mode detected
MEMBIST failure - The following DIMM/rank has been disabled by BIOS:
DIMM x Rank y
Memory address line failure at address , read value expecting value
Memory double word logic failure at address , read value expecting value
System detected and corrected a resource conflict.
Faulty keyboard controller; faulty system board
System is in manufacturing mode.
Faulty memory module(s).
Faulty or improperly installed memory modules.
Memory odd/even logic failure at address, read value expecting value
Memory write/read failure at address , read value expecting value
Memory tests terminated by keystroke.
POST memory test terminated by pressing the spacebar.
See "Getting Help" on page 147.
Reboot to take the system out of manufacturing mode.
See "Troubleshooting System Memory" on page 124.
See "Troubleshooting System Memory" on page 124.
Information only.
About Your System
29
Table 1-7.
System Messages (continued)
Message
No boot device available
Causes
Faulty or missing optical/diskette drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A.
No boot sector on hard drive
No timer tick interrupt
Northbound merge error -
The following DIMM has been disabled by BIOS:
DIMM x
Incorrect configuration settings in
System Setup program, or no operating system on hard drive.
Faulty system board.
The specified DIMM was unable to establish a successful data link with the memory controller.
Corrective Actions
Use a bootable diskette, CD, or hard drive. If the problem persists, see
"Troubleshooting a Diskette Drive" on
page 126, "Troubleshooting an Optical
"Troubleshooting a Hard Drive" on page 129. See "Using the System Setup
Program" on page 35 for information
about setting the order of boot devices.
Check the hard-drive configuration settings in the System Setup program.
See "Using the System Setup Program" on page 35. If necessary, install the
operating system on your hard drive. See your operating system documentation.
See "Getting Help" on page 147.
See "Troubleshooting System Memory" on page 124.
No operating system on diskette.
Faulty or improperly installed PCIe card in the specified slot.
Use a bootable diskette.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on page 68. If the problem persists, see
Not a boot diskette
PCIe Degraded Link Width
Error: Embedded
Bus# nn /Dev# nn /Func n
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Expected Link Width is n
Actual Link Width is n
PCIe Training Error:
Embedded
Bus# nn /Dev# nn /Funcn
PCIe Training Error:
Slot n
Faulty or improperly installed PCIe card in the specified slot.
Faulty or improperly installed PCIe card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on page 68. If the problem persists, see
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on page 68. If the problem persists, see
30
About Your System
Table 1-7.
System Messages (continued)
Message Causes Corrective Actions
PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card.
Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the
problem persists, see "Troubleshooting
Plug & Play Configuration
Error
Read fault
Requested sector not found
Seek error
Seek operation failed
Shutdown failure
Error encountered in initializing PCI device; faulty system board.
The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.
Shutdown test failure.
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper location. If the problem persists,
see "Troubleshooting Expansion Cards" on page 131.
Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See
"Troubleshooting a USB Device" on
page 119, "Troubleshooting a Diskette
Drive" on page 126, or "Troubleshooting a Hard Drive" on page 129 for the
appropriate drive(s) installed in your system.
Retry Remote Configuration.
Remote configuration update attempt failed
Sector not found
System unable to process Remote
Configuration request.
ROM bad checksum = address Expansion card improperly installed or faulty.
Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the
problem persists, see "Troubleshooting
Faulty diskette or hard drive.
See "Troubleshooting a Diskette Drive"
on page 126 or "Troubleshooting a Hard
Drive" on page 129 for the appropriate
drive(s) installed in your system.
See "Troubleshooting System Memory" on page 124.
The amount of system memory has changed
Memory has been added or removed or a memory module may be faulty.
If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory
module. See "Troubleshooting System
About Your System
31
Table 1-7.
System Messages (continued)
Message
Unsupported CPU combination
Unsupported CPU stepping detected
Causes Corrective Actions
The following DIMM pair is not compatible with the memory controller: DIMM x and DIMM y
The following DIMMs are not compatible: DIMM x and
DIMM y
Time-of-day clock stopped
Time-of-day not set - please run SETUP program
Timer chip counter 2 failed
The specified DIMM(s) are incompatible with the system.
The specified DIMM(s) are incompatible with the system.
Faulty battery or faulty chip.
Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com
or your Dell sales agent to ensure compatibility.
Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com
or your Dell sales agent to ensure compatibility.
See "Troubleshooting the System
Incorrect Time or Date settings; faulty system battery.
Check the Time and Date settings. See
"Using the System Setup Program" on page 35. If the problem persists, replace
the system battery. See "System Battery" on page 77.
Faulty system board.
See "Getting Help" on page 147.
Microprocessor(s) is not supported by the system.
Install a supported microprocessor or microprocessor combination. See
Utility partition not available
Warning! No microcode update loaded for processor n
The <F10> key was pressed during
POST, but no utility partition exists on the boot hard drive.
Microcode update failed.
Create a utility partition on the boot hard drive. See the CDs that came with your system.
Update the BIOS firmware. See "Getting
Warning: Embedded RAID firmware is not present!
Warning: Embedded RAID error!
Embedded RAID firmware does not respond.
Embedded RAID firmware responds with an error.
See the RAID controller documentation for information about installing or updating the RAID firmware.
See "Troubleshooting a SAS or SAS
RAID Controller Daughter Card" on page 130. See the RAID controller
documentation for information about installing or updating the RAID firmware.
32
About Your System
Table 1-7.
System Messages (continued)
Message Causes
Warning: The current memory configuration is not optimal. Dell recommends a population of
2, 4, 8, or 12 DIMMs. DIMMs should be populated sequentially starting in slot 1.
System has detected a legal but nonoptimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4
DIMMs in slots 1, 2, 5, and 6, etc.).
The system will run with all memory accessible but will experience suboptimal performance.
Corrective Actions
Populate 2, 4, 8, or 12 DIMMs sequentially beginning with slot 1. See
Write fault
Write fault on selected drive
Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem.
See "Troubleshooting a Diskette Drive"
on page 126, "Troubleshooting an
Optical Drive" on page 127, or
"Troubleshooting a Hard Drive" on page 129.
NOTE:
For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n
(no).
NOTE:
Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
About Your System
33
34
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
• Change the system configuration stored in NVRAM after you add, change, or remove hardware
• Set or change user-selectable options—for example, the time or date
• Enable or disable integrated devices
• Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message display briefly on the screen:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.
NOTE:
To ensure an orderly system shutdown, see the documentation that accompanied your operating system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 26 for an explanation of the message and suggestions for
correcting errors.
NOTE:
After installing a memory upgrade, it is normal for your system to send a message the first time you start your system.
Using the System Setup Program
35
Using the System Setup Program
and to exit the program.
Table 2-1.
System Setup Program Navigation Keys
Keys
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Spacebar, <+>, < – >, left and right arrows
<Esc>
<F1>
Action
Moves to the previous field.
Moves to the next field.
Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Exits the System Setup program and restarts the system if any changes were made.
Displays the System Setup program ' s help file.
NOTE:
For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
36
Using the System Setup Program
Figure 2-1.
Main System Setup Program Screen
Setup program screen.
NOTE:
The options for the System Setup program change based on the system configuration.
NOTE:
The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2.
System Setup Program Options
Option
System Time
System Date
Memory Information
CPU Information
Description
Resets the time on the system's internal clock.
Resets the date on the system's internal calendar.
Displays information related to installed system, video, and redundant memory, including size, type, and speed of memory modules, system video memory size, system memory test option, and redundant memory status.
Displays information related to microprocessors (speed, cache size, and so on).
Enable or disable Hyper-Threading technology by changing the setting of the
Logical Processor
Using the System Setup Program
37
Table 2-2.
System Setup Program Options (continued)
Option
SATA Port X
Boot Sequence
USB Flash Drive Type
( Auto default)
Integrated Devices
PCI IRQ Assignment
Serial Communication
Embedded Server
Management
System Security
Keyboard NumLock
( On default)
Report Keyboard Errors
( Report default)
Asset Tag
Description
Displays type and capacity of SATA drive attached to Port X on the system board.
Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network.
NOTE:
System boot is not supported from an external device attached to a SAS or
SCSI adapter. See support.dell.com
for the latest support information about booting from external devices.
Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type.
See "Integrated Devices Screen" on page 40.
Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion cards that require an IRQ.
Displays a screen to configure serial communication, external serial connector, failsafe baud rate, remote terminal type, and redirection after boot.
Displays a screen to configure the front-panel LCD options and to set a userdefined LCD string.
Displays a screen to configure the system password and setup password features.
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned.
38
Using the System Setup Program
CPU Information Screens
Table 2-3 lists the options and descriptions for the information fields that appear on the
CPU
Information screen.
Table 2-3.
CPU Information Screen
Option
64-bit Technology
Core Speed
Bus Speed
Logical Processor
( Enabled
Virtualization Technology
( Disabled default)
Adjacent Cache Line
Prefetch
( Enabled default)
Hardware Prefetcher
( Enabled default)
Demand-Based Power
Management
( Disabled default)
Processor default)
X ID
Description
Specifies if the installed processor(s) support Intel 64-bit extensions.
Displays the clock speed of the processor(s).
Displays the bus speed of the processor(s).
Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system.
Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected.
Displays when the processor(s) support Virtualization Technology.
Enabled permits virtualization software to use Virtualization
Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.
Enables or disables optimal use of sequential memory access.
Disable this option for applications that require high use of random memory access.
Enables or disables the hardware prefetcher.
Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled .
Displays the family and model number of each processor. A submenu displays processor core speed, amount of level 2 cache, and number of cores.
Using the System Setup Program
39
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the
Integrated
Devices screen.
Table 2-4.
Integrated Devices Screen Options
Option
TOE Capability
Description
Integrated SAS Controller
( Enabled default)
Enables or disables the integrated SAS controller. This option appears only if a SAS controller is installed.
Integrated RAID
Controller
( Enabled default)
Embedded SATA
( Off default)
Enables or disables the integrated RAID controller. This option appears only if a
SAS RAID controller is installed.
Allows the integrated SATA controller to be set to Off or ATA Mode .
IDE CD-ROM Controller
( Auto default)
Enables the integrated IDE controller. When set to Auto , each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel.
Diskette Controller
( Auto default)
Enables or disables the system's diskette drive controller. When Auto is selected, the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot. You can also configure the drive as Read-Only , or Off . When using the Read-Only setting, the drive cannot be used to write to a disk.
User Accessible USB Ports
( All Ports On default)
Enables or disables the system’s user accessible USB ports. Options are All Ports
On , Only Back Ports On , and All Ports Off .
Embedded Gb NIC1
( Enabled with PXE default)
MAC Address
Enables or disables the system's integrated NIC1. Options are Enabled without
PXE , Enabled with PXE , and Disabled . PXE support allows the system to boot from the network. Changes take effect after the system reboots.
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings.
TOE Capability
Embedded Gb NIC2
( Enabled without PXE default)
MAC Address
Displays the TCP/IP Offload Engine (TOE) feature status of NIC1.
Enables or disables the system's integrated NIC2. Options are Enabled without
PXE , Enabled with PXE , and Disabled . PXE support allows the system to boot from the network. Changes take effect after the system reboots.
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings.
Displays the TOE feature status of NIC2.
40
Using the System Setup Program
Serial Communication Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the
Serial
Communication screen.
Table 2-5.
Serial Communication Screen Options
Option
Serial Communication
( Off default)
Failsafe Baud Rate
( 57600 default)
Description
Options are On with Console Redirection via COM2, and Off .
Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted.
Select either VT 100/VT 220 or ANSI .
Remote Terminal Type
( VT 100/VT 220 default)
Redirection After Boot
( Enabled default)
Enables or disables BIOS console redirection after your system boots to the operating system.
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the
System Security screen.
Table 2-6.
System Security Screen Options
Option
System Password
Setup Password
Description
Displays the current status of your system's password security feature and allows you to assign and verify a new system password.
NOTE:
See "Using the System Password" on page 43 for instructions on assigning a
system password and using or changing an existing system password.
Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature.
NOTE:
See "Using the Setup Password" on page 45 for instructions on assigning a
setup password and using or changing an existing setup password.
Using the System Setup Program
41
Table 2-6.
System Security Screen Options (continued)
Option
Password Status
Power Button
NMI Button
AC Power Recovery
( Last default)
Description
Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked . In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked . In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button can only turn on system power.
NOTE:
You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled .
NOTICE:
Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.
Sets the NMI feature On or Off .
Determines how the system reacts when power is restored to the system. If system is set to Last , the system returns to the last power state. On turns on the system after power is restored. When set to Off , the system remains off after power is restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
• Save Changes and Exit
• Discard Changes and Exit
• Return to Setup
42
Using the System Setup Program
System and Setup Password Features
NOTICE:
The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs.
NOTICE:
Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
change settings in the System Setup program until a trained service technician changes the password
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled , the system prompts you for the system password after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password option.
When a system password is assigned, the setting shown for the System Password option is Enabled . If the setting shown for the Password Status is Unlocked , you can change the system password. If the
Password Status option is Locked , you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled , and you cannot change or enter a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked . To assign a system password:
1 Verify that the Password Status option is set to Unlocked .
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
Using the System Setup Program
43
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press <Backspace> or the left-arrow key.
NOTE:
To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc> at any time prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled . Exit the System Setup program and begin using your system.
6 Either reboot your system now for your password protection to take effect or continue working.
NOTE:
Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE:
your setup password as an alternate system password.
When the Password Status option is set to Unlocked , you have the option to leave the password security enabled or to disable the password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked, whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.
Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.
NOTE:
You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes.
44
Using the System Setup Program
Deleting or Changing an Existing System Password
1 When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2 Enter the System Setup program by pressing <F2> during POST.
3 Select the System Security screen field to verify that the Password Status option is set to Unlocked .
4 When prompted, type the system password.
5 Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled .
To assign a setup password, highlight the Setup Password option and press the < +> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, an error message appears.
NOTE:
The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled . The next time you enter the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled , you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.
Using the System Setup Program
45
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).
NOTE:
You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security option.
2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled .
3
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 144.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:
• Uses the system’s serial port and integrated NIC
• Fault logging and SNMP alerting
• Access to system event log and sensor status
• Control of system functions including power on and off
• Support is independent of the system’s power or operating state
• Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE:
To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1. See Figure 1-4.
For additional information on using BMC, see the documentation for the BMC and systems management applications.
46
Using the System Setup Program
Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press < Ctrl-E > when prompted after POST.
If your operating system begins to load before you press < Crtl-E >, allow the system to finish booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC User’s Guide .
Using the System Setup Program
47
48
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
• Hot-plug hard drives
• Power supplies
• Cooling fans
• Expansion cards
• Tape, optical, and diskette drives
• System battery
• System memory
• RAC card
• Microprocessors
• SAS backplane board
• SAS controller daughter card
• Control panel assembly
• System board
• Power distribution board
Recommended Tools
You may need the following items to perform the procedures in this section:
• Keys to the system keylocks
• #2 Phillips screwdriver
• T10 Torx drive r
• W rist grounding stra p
Installing System Components
49
Opening and Closing the System
The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components.
Removing the Bezel
Removing the Rack Bezel
1 Unlock the keylock at the left end of the bezel.
.
2
While grasping the bezel, press the release latch on the left edge of the bezel, adjacent to the keylock.
3 Rotate the left end of the bezel away from the front panel.
4
Unhook the right end of the bezel and pull the bezel away from the system. See
.
Figure 3-1.
Installing and Removing the Optional Bezel (Rack)
1 key lock
1
2
2 bezel (rack)
3
3 bezel slot (2)
50
Installing System Components
Removing the Tower Bezel
1 Unlock the keylock at the right side of the bezel.
.
2 While grasping the bezel, push the release latch on top of bezel to the left.
3 Rotate the top of the bezel away from the front panel.
4 Unhook the bottom of the bezel and pull the bezel away from the system. See
.
Figure 3-2.
Installing and Removing the Optional Bezel (Tower)
1
2
1 bezel
4 bezel latch
4
2 keylock
3
3 bezel slot (2)
Installing System Components
51
Removing the Peripheral Bay Panel (Tower Only)
NOTE:
The peripheral bay panel can be removed only from inside the bezel.
1 With the bezel removed from the system, place the bezel face-down on a flat working surface.
2 Locate the release tabs inside the bezel at the bottom of the peripheral bay panel and press in on the
tabs and push forward to slide the panel outward from the bezel. See Figure 3-3.
3 Remove the panel from the front side of the bezel.
4
Reinstall the bezel on the system. See "Installing the Bezel" on page 53.
Figure 3-3.
Installing and Removing the Peripheral Bay Panel (Tower)
2
1
3
4
5
52
1 tower bezel with peripheral bay panel
4 bezel (inside view)
2 peripheral bay panel 3 tab (2)
5 tab slot (2)
Installing the Peripheral Bay Panel (Tower Only)
1 With the bezel installed on the system, align the peripheral bay panel with the panel opening on the bezel and insert the panel, tab-end first, into the opening.
2 Slide the panel downward so that the tabs enter the slots in the bezel and lock into position.
Installing System Components
Installing the Bezel
1 Insert the hooks on the end of the bezel into the bezel slots on the right (or bottom) side of the system
front plate. See Figure 3-1 for rack systems or Figure 3-2 for tower systems.
2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch.
3 Lock the bezel.
Opening the System
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION:
Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
1 U nless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
2 If you are working with a tower system, place the system on its side on a flat stable surface with the feet overhanging the edge of the work surface.
3 If present, unlock and remove the Kensington cable lock on the back of the system chassis.
4 To remove the system cover, turn the latch release lock on the cover latch counterclockwise to the
unlocked position. See Figure 3-4 .
5
Lift up on the latch on top of the system. See Figure 3-4 .
6 Grasp the cover on both sides and carefully lift the cover away from the system.
Closing the System
1 Lift up on the cover latch.
2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flat o n the system chassis. See
.
3 Push the latch down to lever the cover into the closed position.
4 Turn the latch release lock clockwise to the locked position.
See
5
slot on the back of the chassis.
Installing System Components
53
Figure 3-4.
Installing and Removing the System Cover
1
2
3
4
1 latch release lock
4 cover latch
2 system cover 3 chassis hooks
Hot-Plug Hard Drives
Figure 3-5 shows how the SAS/SATA hot-plug drive bays are numbered in the rack-mount orientation.
NOTE:
For the tower orientation, drive bays 8 and 9 are reversed.
54
Installing System Components
Figure 3-5.
Hard-Drive Bay Numbers (Rack)
1
2
1 1x2 flex bay hard drives 2 1x8 backplane hard drives
Before You Begin
Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types:
• SATA drive carrier — Usable only with a SATA hard drive.
• SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive usable in some storage systems.
NOTICE:
Before attempting to remove or install a drive while the system is running, see the documentation for the optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hotplug drive removal and insertion.
NOTE:
It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board.
You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives.
Installing System Components
55
NOTICE:
Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.
Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.
Removing a Drive Blank
NOTICE:
To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
1
Remove the front bezel, if attached. See "Removing the Bezel" on page 50.
2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay.
3 Pry the ends of the blank outward until the blank is free.
Installing a Drive Blank
The drive blank is keyed to ensure correct insertion into the drive bay. To install a drive blank, insert the blank into the drive bay and press evenly on the ends of the blank until it is fully inserted and latched.
Removing a Hot-Plug Hard Drive
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 From the RAID management software, prepare the drive for removal a nd wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID controller documentation for information about hot-plug drive removal.
If the drive has been online, the green activity/ fault indicator will flash as the drive is powered down.
When both drive indicators are off, the drive is ready for removal.
3 Open the drive carrier release handle to release the drive. See
.
4 Slide the hard drive out until it is free of the drive bay.
5
NOTICE:
To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
Installing a Hot-Plug Hard Drive
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2
If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 56.
56
Installing System Components
3 Install the hot-plug hard drive.
a Open the handle on the hard-drive carrier.
Figure 3-6.
Installing a Hot-Plug Hard Drive
1
2
1 drive carrier release handle 2 drive carrier b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place.
4
Replace the front bezel, if it was removed in step 1.
Installing System Components
57
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card.
b c
Push the lever away from the carrier rail to release the left end of the card.
Rotate the left end away from the hard drive to release the connector.
d Pull the right end of the interposer card clear of the slots in the carrier rail.
2 Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.
Installing a SAS Hard Drive Into a SATAu Drive Carrier
NOTE:
SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws.
1 Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear.
.
2
Viewing the assembly as shown in Figure 3-7, a
lign the bottom rear screw hole on the hard drive with the hole labeled "SAS" on the hard drive carrier.
When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-7 .
58
Installing System Components
Figure 3-7.
Installing a SAS Hard Drive Into a Drive Carrier
1
2
3
1 screws (4) 2 SATAu drive carrier 3 SAS hard drive
Installing a SATA Hard Drive Into a SATA Drive Carrier
NOTE:
SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers
(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.
1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear. See
2
Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-8 .
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-8 .
Installing System Components
59
Figure 3-8.
Installing a SATA Hard Drive Into a SATA Drive Carrier
1
2
3
1 screws (4) 2 SATA drive carrier 3 SATA hard drive
Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier
NOTE:
When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws.
1 Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the rear. See
.
2
Viewing the assembly as shown in Figure 3-9, a
lign the bottom rear screw hole on the hard drive with the hole labeled "SATAu" on the hard drive carrier.
When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-9.
60
Installing System Components
4 Attach the interposer card to the rear of the SATA hard drive: a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See
b c
Rotate the bottom end of the card toward the hard drive to seat the connector. See
Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into place.
Figure 3-9.
Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier
2
1
3
4
1 screws (4)
4 SATA hard-drive
2 SATAu drive carrier
5 hole labels
5
3 interposer card (SATA only)
Installing System Components
61
Power Supplies
Your system supports one or two power supplies rated at an output of 930 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.
NOTICE:
To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.
Removing a Power Supply
NOTICE:
The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source.
Remove and replace only one power supply at a time in a system that is powered on.
NOTE:
On a rack system, you may have to unlatch and lift the cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s Rack Installation Guide .
1 If your system has a single power supply, turn off the system and all attached peripherals. For a redundant system, you can leave the system running and proceed to the next step.
2 Disconnect the power supply power cable from the power source.
3 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket.
4 Release the locking tab on the left side of the power supply, open the handle, and slide the power
supply out of the chassis. See Figure 3-10 .
62
Installing System Components
Figure 3-10.
Installing and Removing a Power Supply
1
2
6
3
4
5
1 power supply
4 power supply blank
2 handle
5 screw
3 tab
6 locking tab
Installing a Power Supply
1 If you are adding a second power supply, remove the power supply blank. See
.
2 Holding the handle in the open position, slide the new power supply into the chassis until the release lever contacts the system chassis. See
NOTICE:
On a rack system, you may need to temporarily unlatch and lift the cable management arm. For information about the cable management arm, see the system’s Rack Installation Guide .
3 C lose the handle until the power supply is fully seated and the locking tab snaps into place.
4 Connect the power cable to the power supply and the power outlet. Create a strain-relief loop in the cable at the back of the power supply and attach the cable to the cable retention bracket just past the loop.
See the Getting Started Guide .
After installing a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns
green to signify that the power supply is functioning properly (see Figure 1-5).
Installing System Components
63
Removing the Power Supply Blank
Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to
clear the bay, and remove from the chassis. See Figure 3-10.
NOTICE:
To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
Installing the Power Supply Blank
To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. See
Fans
The system contains six hot-plug cooling fans:
• One expansion-bay cooling fan (fan 1)
• Two processor cooling fans, one for each processor (fans 2 and 3)
• Three memory module cooling fans:
– One fan on top of the memory cooling shroud (fan 4)
– Two fans at the rear of the system (fans 5 and 6)
NOTICE:
In the event of a problem with a particular fan, the fan’s number is referenced by the systems management software, allowing you to easily identify and replace the proper fan.
Figure 3-11 shows the positions and identification numbers of the fans.
64
Installing System Components
Figure 3-11.
Cooling Fans
1
2
3
4
5
6
1 expansion-card fan (FAN1)
4 memory module fan (FAN4)
2 processor fan (FAN2)
5 memory module fan (FAN5)
3 processor fan (FAN3)
6 memory module fan (FAN6)
Removing and Installing a Fan
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Open the system. See
"Opening the System" on page 53 .
2 Squeeze the release latches on top of the fan and lift the fan out of the fan bracket. See
.
NOTICE:
Do not remove more than one fan at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur, resulting in a system shutdown and loss of data.
3 To replace the fan, align the connector on the fan with the fan connector on the system board and insert the fan into the fan bracket.
The fan will start when it seats into the connector.
4 Close the system. See
"Closing the System" on page 53 .
Installing System Components
65
Figure 3-12.
Installing and Removing a Fan From the Fan Brackets
1
2
3
4
66
1 fan
4 fan connector on system board
2 release latch (2) 3 center fan bracket
Removing or Installing the Cooling Shroud Fan
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTICE:
Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 Open the system. See
"Opening the System" on page 53 .
3 Release the fan bracket from the cooling shroud by squeezing the blue latches on each side of the fan bracket , and then rotate the bracket to the up position.
See
NOTE:
Do not remove the cooling shroud from the system to perform this step.
Installing System Components
4 R emove the fan from the bracket by squeezing the release handles on top of the fan and pulling the
fan out of the bracket. See Figure 3-13 .
NOTICE:
Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur resulting in a system shutdown and loss of data.
5 Replace the fan.
6 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots.
7 Close the system. See
"Closing the System" on page 53 .
8 Replace the front bezel, if removed.
Figure 3-13.
Removing and Replacing the Cooling Shroud Fan
1
2
3
5
1 fan
4 fan bracket latch (2)
4
2 fan release latch (2)
5 fan bracket
3 cooling shroud
Installing System Components
67
Expansion Cards
Your system provides six full-length expansion card slots configured as follows:
• Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X expansion slots. These slots will accommodate 133-MHz,
100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards.
• Slot 3 is a x8 lane-width PCIe expansion slot.
• Slots 4, 5, and 6 are x4 lane-width PCIe expansion slots.
Figure 3-14 shows the relative locations of these expansion-card slots
Figure 3-14.
Expansion Slots
Installing an Expansion Card
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See
"Opening the System" on page 53 .
3
Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure 3-15 .
68
Installing System Components
Figure 3-15.
Installing and Removing Expansion Cards
2
1
3
1 card-edge guide 2 expansion card 3 expansion-card retainer
4 Remove the filler bracket on the slot you will be using.
NOTE:
Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
5 Align the expansion card with the card-edge guides and insert the expansion card firmly into the expansion-card connector until the card is fully seated.
NOTE:
Ensure that the expansion-card bracket is also inserted into the securing slot on the back of the expansion-card cage.
6 Close the expansion-card retainer. See
.
7 Connect any internal or external cable(s) to the expansion card.
8 Close the system. See
"Closing the System" on page 53 .
Installing System Components
69
Removing an Expansion Card
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 T urn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See
"Opening the System" on page 53 .
3 Disconnect any internal or external cable(s) that are connected to the expansion card.
4 Open the expansion-card retainer adjacent to the slot. See
5 Grasp the expansion card and carefully remove it from the socket connector.
6 If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening.
NOTE:
Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
7 Close the expansion-card retainer
8 Close the system. See
"Closing the System" on page 53 .
Internal SCSI Tape Backup Unit
Removing an Internal SCSI Tape Backup Unit
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53.
4 Push the spring-loaded release latch on top of the peripheral bay to left and eject the tape backup unit
partially out of the bay. See Figure 3-16.
5 Disconnect the ribbon and power cables on the back of the unit.
6 Remove the tape backup unit from the system.
7 If you are not replacing the unit, insert the filler plate(s) in the peripheral bay.
70
Installing System Components
Figure 3-16.
Installing and Removing the Half-Height Tape Backup Unit or Optical Drive
1
2
3
5
4
1 IDE or SCSI ribbon cable
4 half-height tape backup unit or optical drive
2 power cable
5 peripheral bay
3 release latch
Installing an Internal SCSI Tape Backup Unit
This subsection describes how to configure and install an internal SCSI tape backup unit in the peripheral bay.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53.
Installing System Components
71
4 U npack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines: a Each device attached to a SCSI host adapter must have a unique SCSI ID number. (Narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drive’s SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.
NOTE:
There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number.
b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated. Therefore, you enable the tape drive’s termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller.
5
6 Remove the filler plate(s) from the peripheral bay.
NOTE:
For a full-height tape backup unit, you must remove two filler plates.
7 If the mounting screws are not attached to the drive, install them now.
8 Insert the new tape drive three-quarters of the way into the drive slot on the peripheral bay , with the mounting screws entering the bay slide slots .
9
Connect the SCSI interface cable in the drive kit to the drive. See Figure 3-16.
10 Connect the SCSI interface cable to the SCSI connector on the optional SCSI controller card.
11 Connect the power cable to the power connector on the drive. If not already done, connect the other end of the power cable to the CD/TBU p ower connector o n the SAS backplane. See
12 Push the tape drive the rest of the way into the bay until the spring latch engages.
13
Close the system. See "Closing the System" on page 53 .
14
Replace the front bezel, if it was removed in step 1
.
15 Reconnect the system and peripherals to their electrical outlets, and turn them on.
16 Finish configuring the SCSI tape backup unit according to the documentation you received with the device.
17 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive.
72
Installing System Components
Optical Drive
Removing an Optical Drive
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53 .
4 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans.
5
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65 .
6 Remove the center fan bracket. See
"Removing the Center Fan Bracket" on page 81
.
7 Push the spring latch at the top of the peripheral bay to the right and partially extend the optical
drive out of the bay. See Figure 3-16 .
8 Remove the ribbon cable and the power cable from the back of the optical drive.
9 Remove the optical drive from the bay.
10 Replace the optical drive or insert the filler plate over the empty drive slot.
11
Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81 .
12 Replace the fans into the center fan bracket.
13 Reconnect the cables to the SAS controller daughter card.
14 Close the system. See
"Closing the System" on page 53 .
15
Replace the front bezel, if removed in step 2 .
16 Reconnect the system and peripherals to their electrical outlets.
Installing an Optical Drive
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53 .
4 Remove the filler plate from the drive slot on the peripheral bay.
Installing System Components
73
5 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans.
6
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65 .
7 Remove the center fan bracket. See
"Removing the Center Fan Bracket" on page 81.
8 If the mounting screws are not attached to the drive, install them now.
9 I nsert the new optical drive three-quarters of the way into the drive slot on the peripheral bay , with the mounting screws entering the bay slide slots
10 Attach one end of the ribbon cable to the IDE connector on the system board (see
) and the other end to the connector on the rear of the optical drive.
11 Attach the power cable to the CD power connector (CD/TBU) at the top of the SAS backplane board
nd to the power connector on the rear of the optical drive.
12 Push the optical drive the rest of the way into the bay until the spring latch engages.
13
Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81 .
14 Replace the fans into the center fan bracket.
15 Reconnect the cables to the SAS controller daughter card.
16 Close the system. See
"Closing the System" on page 53 .
17
Replace the front bezel, if removed in step 2 .
18 Reconnect the system and peripherals to their electrical outlets.
Diskette Drive
Removing the Diskette Drive
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53 .
4 Disconnect the power cable and ribbon cable from the back of the diskette drive.
5 Release the diskette drive carrier from the top of the peripheral bay .
a Push inward on the plastic tab on the side of the carrier until the tab clears the metal stop. b Slide the carrier back and lift
out of the chassis. See Figure 3-17 .
74
Installing System Components
Figure 3-17.
Installing and Removing the Diskette Drive
1
2
3
4
7
6
5
1 diskette drive
4 diskette drive carrier
7 drive bay tabs
2 diskette drive ribbon cable
5 release tab
3 diskette drive power cable
6 metal stop
Installing System Components
75
Installing the Diskette Drive Into the Drive Carrier
Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes,
and secure with the three Phillips screws. See Figure 3-18.
Figure 3-18.
Installing the Diskette Drive Into the Drive Carrier
1
2
3
4
1 screws (3)
4 diskette drive
2 diskette drive carrier 3 plastic latch
Installing the Diskette Drive
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet .
2 R
emove the front bezel, if attached. See "Removing the Bezel" on page 50
.
3 Open the system. See
"Opening the System" on page 53 .
4 If a diskette drive ribbon cable is already connected to your system board, skip to the next step.
Otherwise, do the following: a Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fan bracket.
b c
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65 .
Remove the center fan bracket. See
"Removing the Center Fan Bracket" on page 81 .
76
Installing System Components
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier.
6 Install the diskette drive carrier into the system: a Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs. b Push the carrier toward the system front plate until the plastic latch on the carrier locks into position.
7 Attach one end of the ribbon cable to the floppy connector on the system board and the other end to the connector on the rear of the diskette drive.
8 Attach the power cable to the floppy connector (FDD) at the top of the SAS backplane board (see
nd to the power connector on the rear of the diskette drive.
9
If applicable, replace the components your removed in step 4:
a
Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81 .
b Replace the fans into the center fan bracket. c Reconnect the cables to the SAS controller daughter card.
10 Close the system. See
"Closing the System" on page 53 .
11
Replace the front bezel, if removed in step 2 .
12 Reconnect the system and peripherals to their electrical outlets.
System Battery
Replacing the System Battery
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Enter the System Setup program and record the option settings on the System Setup screens. See
"Using the System Setup Program" on page 35
.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See
"Opening the System" on page 53 .
4
See Figure 6-2 for the location of the system battery and then, st
arting with PCI slot 6, remove as many expansion cards as you need to create enough room in the expansion bay to work with the system battery.
See "Removing an Expansion Card" on page 70.
Installing System Components
77
5 Remove the system battery.
NOTICE:
To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
a b
S upport the battery connector by pressing down firmly on the positive side of the connector.
See
.
While supporting the battery connector, push t he battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector.
Figure 3-19.
Replacing the System Battery
1
2
3
1 positive side of connector 2 system battery 3 negative side of connector
6
Install the new system battery with the side labeled "+" facing up. See Figure 3-19.
7 I nstall the new system battery.
a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place.
8
Replace all the expansion cards you removed in step 4 .
9 Close the system. See
"Closing the System" on page 53 .
10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
11 Enter the System Setup program to confirm that the battery operates properly.
12 From the main screen, select System Time to enter the correct time and date.
13 Re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.
14 To test the newly installed battery, see
"Troubleshooting the System Battery" on page 122
.
78
Installing System Components
Cooling Shroud
The cooling shroud produces and directs airflow over the system memory modules with an attached hotplug fan. The fan need not be removed prior to removing the shroud.
Removing the Cooling Shroud
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
NOTICE:
Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
2 Open the system. See
"Opening the System" on page 53 .
3 To remove the cooling shroud, releas e t he blue latches on the shroud by pulling each latch outward from its securing tab. See
.
4 Lift the shroud straight up to disengage the fan connector from the system board, and then lift the shroud out of the system. See
.
CAUTION:
The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.
Installing System Components
79
Figure 3-20.
Installing and Removing the Fan Brackets and Cooling Shroud
1
2
3
8
7
4
5
6
1 cooling shroud latch (left) 2 cooling shroud
4 back fan bracket release latch 5 back fan bracket
7 chassis slot 8 center fan bracket release latch (2)
3 cooling shroud latch (right)
6 center fan bracket
80
Installing System Components
Installing the Cooling Shroud
To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector
engages and the latches snap into place. See Figure 3-20.
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
Fan Brackets
Removing the Center Fan Bracket
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53 .
4 Disconnect the cables from the SAS controller daughter card on the expansion bay bracket.
5
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65 .
6 To release the fan bracket, use your index fingers and push inward on the blue latches on each end
If the bracket does not disengage completely, push down slightly on the bracket when releasing the latches.
Replacing the Center Fan Bracket
1 Align the rails on each end of the fan bracket with the guide rails on the chassis walls and lower the bracket down into the system until the latches engage.
2 Reattach the cables to the SAS controller daughter card on the expansion bay bracket.
3 Replace the fans into the fan bracket.
4 Close the system. See
"Closing the System" on page 53 .
5 Replace the front bezel, if removed.
6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
Installing System Components
81
82
Removing the Back Fan Bracket
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
3 Open the system. See
"Opening the System" on page 53 .
4 Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
5 Remove the fans from the back fan bracket. See
"Removing and Installing a Fan" on page 65
.
6 To remove the back fan bracket, push down on the blue latch along the rear chassis wall and slide
the bracket upwards. See Figure 3-20 .
Replacing the Back Fan Bracket
1 Slide the left and right edges of the bracket into the two corresponding channels on the inside of
the system chassis back panel. See Figure 3-20 .
2 Lower the bracket into the system until the two tabs on the top edge of the bracket fit into the slots in the system back panel.
3 Replace the memory cooling shroud .
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
4 R eplace the fans into the fan bracket.
5 Close the system. See
"Closing the System" on page 53 .
6 Replace the front bezel, if removed.
7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
Memory
You can upgrade your system memory to a maximum of 48 GB by installing 533MHz or, when available,
667MHz fully buffered DIMMs (FBDs) in dual sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The
memory sockets are located on the system board beneath the cooling shroud. See Figure 6-2.
NOTICE:
If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have. Use only 533 MHz or, when available, 667 MHz FBDs.
The memory module sockets are arranged on the system board in two equal branches (0 and 1). See
Figure 3-21. Each branch consists of two channels:
• Channel 0 and channel 1 are in branch 0.
• Channel 2 and channel 3 are in branch 1.
Installing System Components
Each channel consists of three DIMM sockets:
• Channel 0 contains DIMM_1, DIMM_5, and DIMM_9.
• Channel 1 contains DIMM _2, DIMM_6, and DIMM_10.
• Channel 2 contains DIMM_3, DIMM_7, and DIMM_11.
• Channel 3 contains DIMM _4, DIMM _8, and DIMM_12.
The first DIMM socket of each channel has white release tabs.
Figure 3-21.
DIMM Sockets
Installing System Components
83
84
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your system memory.
• Use only qualified FBDs. FBDs can be either s ingle-ranked or d ual-ranked . FBDs m arked with a 1R are single -r anked and modules marked with a 2R are dual -r anked.
• A minimum of two identical FBDs must installed.
• DIMM sockets must be populated by lowest number first.
• FBDs m ust be installed in pairs of matched memory size, speed, and technology , and the total number of FBDs in the configuration must total two, four, eight, or twelve. For best system performance, all four, eight, or twelve FBDs should be identical memory size, speed, and technology.
• Memory sp aring and memory m irroring require e ight or twelve FBDs, and all FBDs must be of identical memory size, speed, and technology.
• Memory sparing and memory mirroring cannot be implemented at the same time.
Non-Optimal Memory Configurations
System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal.
Memory Sparing Support
The system supports memory sparing if eight or twelve identical memory modules are installed in the system. The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled.
Memory sparing allocates four ranks of DIMM memory to the spare bank of memory sparing. These four ranks consist of the first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the
spared memory in each of the single- and dual-ranked memory module combinations.
Table 3-1.
Memory Sparing Configurations
DIMMs Size/Type
8 256-MB single-rank
512-MB single-rank
1-GB single-rank
2-GB single-rank
2-GB dual-rank
4-GB dual-rank
Total Memory
2 GB
4 GB
8 GB
16 GB
16 GB
32 GB
Available
1 GB
2 GB
4 GB
8 GB
12 GB
24 GB
Spare
1 GB
2 GB
4 GB
8 GB
4 GB
8 GB
Installing System Components
Table 3-1.
Memory Sparing Configurations (continued)
DIMMs Size/Type
12 256-MB single-rank
512-MB single-rank
1-GB single-rank
2-GB single-rank
2-GB dual-rank
4-GB dual-rank
Total Memory
3 GB
6 GB
12 GB
24 GB
24 GB
48 GB
Available
2 GB
4 GB
8 GB
16 GB
20 GB
40 GB
Spare
1 GB
2 GB
4 GB
8 GB
4 GB
8 GB
Memory Mirroring Support
The system supports memory mirroring if eight or twelve identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory.
Installing Memory Modules
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See
"Opening the System" on page 53 .
3 Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
NOTICE:
Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
4 Locate the memory module sockets on the system board. See
CAUTION:
The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.
5
Press the ejectors on the memory module socket down and out, as shown in Figure 3-22 , to allow the
memory module to be inserted into the socket.
Installing System Components
85
Figure 3-22.
Installing and Removing a Memory Module
1
4
3
2
1 memory module
4 memory module socket ejectors (2)
2 alignment key 3 socket
6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.
NOTE:
The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.
8 Repeat
step 7 of this procedure to install the remaining memory modules.
9 Replace the memory cooling shroud.
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
10
Close the system. See "Closing the System" on page 53 .
11 Reconnect the system and peripherals to power and turn them on.
12 (Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
86
Installing System Components
13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
through step 12 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
14 Run the system memory test in the system diagnostics. See
"Running the System Diagnostics" on page 135 .
Removing Memory Modules
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See
"Opening the System" on page 53 .
3 Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
NOTICE:
Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
4 Locate the memory module sockets on the system board. See
CAUTION:
The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.
5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See
.
6 Replace the memory cooling shroud.
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
7
Close the system. See "Closing the System" on page 53.
Installing a RAC Card
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See
"Opening the System" on page 53 .
3 Remove the cooling shroud by pulling the release latches outward from their securing tabs and lifting the shroud out of the system. See
4 Remove the filler plug from the system back panel. See
Installing System Components
87
Figure 3-23.
Installing a RAC Card
1
2
3
8
7
4
6
5
1 notch in card edge
4 RAC card
7 expansion-bay bracket
2 back standoff
5 RAC connector 2
8 standoffs with card-edge clips
(2)
3 NIC connector cutout
6 RAC connector 1
5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening.
See
6 Attach t he card t o the expansion-bay bracket: a Position the RAC card on the expansion-bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card.
b Carefully press the back end o f the card onto the two plastic standoffs until the clips on the
standoffs snap over the card edges. See Figure 3-23 .
88
Installing System Components
7 Attach the ribbon cables to the RAC card connectors and to the RAC connectors on the system
):
NOTICE:
Be careful when attaching cables to the system board that you do not damage the surrounding system board components. Be particularly careful that you do not push or bend the system capacitors near the connectors.
a Connect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board. b Connect the second cable to connector 2 on the RAC card and to RAC_CONN2 on the system board.
8 Reinstall the cooling shroud .
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
9 C lose the system. See
"Closing the System" on page 53.
10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
11 E nter the System Setup program and verify that the setting for the RAC card has changed to reflect
the presence of the card. See "Using the System Setup Program" on page 35 .
See the RAC card documentation for information on configuring and using the RAC card.
Activating the Integrated NIC TOE
To add TCP/IP Offload Engine (TOE) functionality to the system’s integrated NIC, install the TOE
NIC hardware key in the TOE_KEY socket on the system board (
Microprocessor
You can upgrade the system processor(s) to take advantage of future options in speed and functionality, or add a second processor. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.
Replacing a Processor
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com
.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See
"Opening the System" on page 53 .
4
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65.
5 Remove the center fan bracket. See
"Removing the Center Fan Bracket" on page 81.
Installing System Components
89
NOTICE:
When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.
NOTICE:
Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.
6 P ress the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See
.
Figure 3-24.
Installing and Removing the Heat Sink
1
2
3
1 heat sink
90
Installing System Components
2 heat-sink retention lever (2) 3 retention lever latch
7 Wait 30 seconds for the heat sink to loosen from the processor.
8 Open the other heat sink retention lever.
9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor.
10 Lift the heat sink off of the processor and set the heat sink aside.
11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
12 Rotate the processor shield upward and out of the way.
Figure 3-25.
Installing and Removing a Processor
1
5
4
2
3
1 socket-release lever
4 ZIF socket
2 processor shield
5 processor
3 socket key (2)
13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor .
NOTICE:
Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
14
U npack the new processor .
15
Align the p rocessor with the socket keys on t he ZIF socket. See
Installing System Components
91
16 I nstall the processor in the socket.
NOTICE:
Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket.
a If the release lever on the processor socket is not positioned all the way up, move it to that position.
b With the p rocessor and the socket keys aligned, set the processor lightly in the socket, making sure all pins are matched with the correct holes in the socket.
NOTICE:
Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
c W hen the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor.
d
Close the processor cover. See Figure 3-25.
17 Install the heat sink.
a Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.
b
NOTE:
If you did not receive a replacement heat sink, use the heat sink that you removed in step 10.
Remove the protective sheet from the thermal grease layer on top of the processor. If you receive the processor without the thermal grease pre-applied, open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor.
c d
Place the heat sink onto the processor. See Figure 3-24 .
Close one of the two heat sink retention levers until it locks. See
e Repeat for the other heat sink retention lever.
18
Reinstall the fans in the center fan bracket. See "Removing and Installing a Fan" on page 65.
19 Reinstall the center fan bracket. See
"Replacing the Center Fan Bracket" on page 81.
20 C lose the system. See
"Closing the System" on page 53.
21 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
A s the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program.
22 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration . S
ee "Using the System Setup Program" on page 35
for instructions about using the System Setup program.
23 Run the system diagnostics to verify that the new processor operates correctly . S
System Diagnostics" on page 135 for information about running the diagnostics and troubleshooting
processor problems.
92
Installing System Components
1x8 SAS Backplane Board
Removing the 1x8 SAS Backplane Board
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals .
3
Open the system. See "Opening the System" on page 53.
4 Disconnect the cables from the SAS controller daughter card on the expansion bay bracket and remove the cables from the center fan bracket.
5
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65.
6
Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81.
7 D isconnect all c able s f
rom the SAS backplane. See Figure 6-3.
8 U nlock and slide the hard drive(s) out of the system at least 5 cm (2 inches) .
NOTICE:
If you completely remove the drives from the system, you must note the number of each drive and temporarily label them before removal, so you can replace them in the same locations.
9 R emove the SAS backplane: a Lift the spring-loaded blue retention pin to release t he backplane and t hen slide the backplane upward. b When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.
Installing the 1x8 SAS Backplane Board
1 Insert t he backplane into the system behind the drive bays.
Ensure that all c ables are out of the way w hen installing the new backplane.
2 Align the backplane with the retention hooks on the chassis, then fit the backplane onto t he retention hooks.
3 Slide the backplane downward until the blue retention pin snaps into place.
4 R econnect all c able s t o the backplane, being very careful to install them in their original locations .
5 Reinsert t he hard drives .
6
Reinstall the fans in the center fan bracket. See "Removing and Installing a Fan" on page 65.
7
Reinstall the center fan bracket. See "Replacing the Center Fan Bracket" on page 81.
8
Close the system. See "Closing the System" on page 53.
Installing System Components
93
9 Replace the front bezel, if removed.
10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
Optional 1x2 Flex Bay Drive Bracket
Removing the 1x2 Flex Bay Drive Bracket
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
3 Open the system. See
"Opening the System" on page 53 .
4 Push the latch on top of the peripheral bay to the right to release the flex bay bracket and push the back of the flex bay bracket partially out of the chassis. See
.
5 Note the order of SAS cable connections on the flex bay backplane and disconnect the SAS cables.
6 Disconnect the power cable from the flex bay backplane. See
.
7 Remove the 1x2 flex bay drive bracket from the chassis bay.
94
Installing System Components
Figure 3-26.
Installing and Removing the Flex Bay Drive Bracket
1
2
3
4
7
6 5
1 peripheral bay release latch
4 power connector
7 flex bay
2 SAS connector (SAS_B_IN)
5 1x2 flex bay drive bracket
3 SAS connector (SAS_B_OUT)
6 slot key
Installing the 1x2 Flex Bay Drive Bracket
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1
Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
3
Open the system. See
"Opening the System" on page 53 .
4
Remove the flex bay filler panel, if present.
5 Insert the 1x2 flex bay bracket three-quarters of the way into the flex bay. See
.
The flex bay bracket is keyed for correct insertion into the flex bay.
Installing System Components
95
6 Connect the SAS cables to the flex bay bracket backplane: a Connect the SAS cable from the SAS_B connector on the 1x8 backplane board to the
SAS_B_OUT connector on the flex bay backplane board. See Figure 6-3 for the location of the
SAS_B connector on the 1x8 backplane board.
b Connect the SAS cable from the SAS RAID controller daughter card to the SAS_B_IN connector on the flex bay backplane board.
7
Connect the power cable to the flex bay backplane board (see Figure 3-26 ) and to the power
connector on the 1x8 backplane board (see Figure 6-3).
SAS Controller Daughter Card
Your system has a dedicated slot (INT STORAGE) for a SAS controller daughter card. See Figure 3-14.
The SAS controller daughter card provides the SAS storage subsystem for your system’s internal hard drives.
NOTE:
The non-RAID SAS controller daughter card supports a maximum of four SAS or SATA hard drives. The drives must occupy drive bays 0 through 3.
The optional SAS RAID controller daughter card supports up to 10 SAS or SATA hard drives and enables you to set up your hard drives in a RAID configuration. For more information, see the documentation that came with your SAS RAID controller daughter card.
Replacing the SAS RAID Controller Daughter Card Battery
1 Disconnect the battery cable from the SAS RAID controller daughter card by releasing the tab on the
cable connector on the daughter card and pulling the battery cable free. See Figure 3-27.
2 Pull the connector through the routing hole on the expansion-bay bracket and then remove the battery
from the expansion-bay bracket by sliding the battery up out of the battery bay. See Figure 3-27.
3 Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the
4 Route the cable connector through the routing hole and connect the storage card battery cable to the
SAS controller daughter card. See Figure 3-27.
96
Installing System Components
Figure 3-27.
Replacing a SAS RAID Controller Daughter Card Battery
2
1
3
7
6 3
5
4
1 SAS RAID controller daughter card
4 routing hole for RAID battery cable
7 RAID battery
2 RAID battery cable
5 expansion-bay bracket
3 connector release tab
6 battery bay
Removing the SAS Controller Daughter Card
The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. A SAS
RAID controller daughter card is illustrated in Figure 3-28.
1 If applicable, disconnect the RAID battery cable from the controller card by releasing the tab on the cable connector on the daughter card and pulling the battery cable free.
2 Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge
connector clears the socket on the system board. See Figure 3-28.
Installing System Components
97
3 Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails.
Figure 3-28.
Installing and Removing the SAS Controller Daughter Card
2
3
1
4
6
5
1 SAS connector 0 (out to 1x8 backplane SAS_A connector)
4 RAID battery cable (SAS RAID only)
2 SAS connector 1 (SAS RAID only) (out to 1x8 backplane
SAS_B connector or 1x2
SAS_B_IN connector)
5 daughter card slot socket
3 SAS controller daughter card
6 slide rails (2)
98
Installing System Components
Installing the SAS Controller Daughter Card
The following procedure applies to either a SAS controller or a SAS RAID controller daughter card.
1 Hold the daughter card by its edges and align the card with the slide rails on the expansion-bay bracket.
NOTE:
When pushing the SAS controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the daughter card.
2 Insert the card into the slide rails and slide the card down until the card-edge connector seats into the
dedicated storage socket (INT STORAGE) on the system board. See Figure 3-14 and Figure 3-28.
3 If present, connect the battery cable to the battery cable connector on the SAS controller daughter card.
Cabling the SAS Backplane Boards
Cable Requirements
The cables needed to connect the SAS storage system depend on your configuration. Table 3-2 provides
a listing of the available configurations for your SAS storage, the number of cables required, and the number of hard drives supported in each configuration.
Table 3-2.
Cable Requirements
Configuration
SAS controller
SAS RAID controller /no 1x2 flex bay backplane
SAS RAID controller /1x2 flex bay backplane
Cables Required Hard Drives Supported
1
2
4 (bays 0 through 3)
8 (bays 0 through 7)
3 10 (bays 0 through 9)
Cabling the SAS Controller (Non-RAID)
For a system with a non-RAID SAS controller daughter card installed, connect SAS_0 on the SAS
controller daughter card to connector SAS_A on the SAS backplane board. See Figure 3-29.
Installing System Components
99
Figure 3-29.
Cabling the SAS Controller (Non-RAID)
1
2
3
4
1 SAS controller daughter card 2 SAS connector
4 SAS_A connector
100
Installing System Components
3 1x8 SAS backplane
Cabling the SAS RAID Controller
For a system with the optional SAS RAID controller daughter card installed, you can configure your system to use the 1x8 SAS backplane only or the 1x8 SAS backplane with the optional 1x2 SAS backplane installed. Cabling for each configuration is discussed in the following subsections. See your
SAS RAID controller documentation for details on the different RAID levels supported for your configuration and the drive requirements for specific RAID types.
1x8 Drive Configuration
For a 1x8 drive configuration with no optional 1x2 backplane installed in the system, connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 backplane. Connect SAS_1 on the SAS
controller daughter card to connector SAS_B on the 1x8 backplane. See Figure 3-30.
Installing System Components
101
Figure 3-30.
Cabling the SAS RAID Controller to the 1x8 Backplane
1
2
3
4
5
6
1 SAS RAID controller daughter card (DIMM not shown)
4 1x8 SAS backplane
2 SAS_1 connector
5 SAS_B connector
3 SAS_0 connector
6 SAS_A connector
102
Installing System Components
1x8 Plus 1x2 Drive Configuration
If the optional 1x2 SAS backplane is installed in the flex bay, make the following cable connections:
• Connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 SAS
backplane board. See Figure 3-31.
• Connect SAS_1 on the SAS controller daughter card to SAS_B_IN on the 1x2 SAS backplane
• Connect SAS_B_OUT on the 1x2 SAS backplane board to connector SAS_B on the 1x8 SAS
backplane board. See Figure 3-31.
Installing System Components
103
Figure 3-31.
Cabling the SAS RAID Controller to the 1x8 and 1x2 Backplane
1
2
3
9
4
5
6
8 7
1 SAS RAID controller daughter card (DIMM not shown)
4 1x8 SAS backplane
7 SAS_B_IN connector
2 SAS_1 connector (connect to
SAS_B_IN connector)
5 SAS_B connector
8 SAS_B_OUT connector
(connect to SAS_B connector)
3 SAS_0 connector (connect to
SAS_A connector)
6 SAS_A connector
9 1x2 SAS backplane
104
Installing System Components
Configuring the Boot Drive
By default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot devices is
specified in the System Setup program. See "Using the System Setup Program" on page 35.
Control Panel Assembly (Service-Only Procedure)
Removing the Control Panel Assembly
assembly in the rack orientation.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
3 Open the system. See
"Opening the System" on page 53 .
4 If you have a tower system, remove the system top panel: a Remove the screw on the top back of the system that secures the system top panel.
b Slide the panel back until it clears the chassis hooks and lift up to remove the panel.
5 Disconnect the display module cable from the control panel board. See
.
6 Remove the three screws that secure the control panel board to the system chassis and remove the board. See
.
7
Disconnect the control panel cable from the back of the control panel. See Figure 3-32 .
NOTICE:
Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a Squeeze the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket.
8 Remove the display module: a Insert the end of a paper clip into the hole on the right side of the display module and gently pry the label off.
b c
Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis.
Remove the display module from the chassis cutout.
Installing System Components
105
Figure 3-32.
Removing the Control Panel Assembly
3
4
2
1
8
5
6
7
106
1 display module screws (2)
4 control panel board
7 system chassis
2 display module
5 control panel cable
8 display module label
3 display module cable
6 screws (3)
Installing the Control Panel Assembly
assembly in the rack orientation.
1 Insert the control panel assembly display module into the chassis cutout and secure with the two Torx screws.
2 Affix the control panel label to the display module.
3 Install the control panel board in the system chassis and secure with the three Phillips screws. See
4 Connect the display module ribbon cable to the control panel board. See
.
Installing System Components
5 Connect the control panel interface cable to the control panel board. See
6 Close the system. See
"Closing the System" on page 53 .
7 If applicable, reinstall the top panel on your tower system: a Place the top panel on top of the system and offset slightly so that the panel can engage the chassis hooks.
b Slide the panel forward to closed position.
c Install the retaining screw to the top back of the system.
8 Reconnect the system to the power source and turn on the system and attached peripherals.
9 Replace the front bezel, if removed.
System Board (Service-Only Procedure)
Removing the System Board
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION:
Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
1 Remove the front bezel, if attached. See
"Removing the Bezel" on page 50 .
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Detach all cables from the front and rear of the system
4 If the system is a tower system, place it on its side on top of a work surface.
5 Open the system. See
"Opening the System" on page 53 .
6 Disconnect any cables attached to expansion cards in the expansion-bay bracket.
7
Remove all of the cooling fans. See "Removing and Installing a Fan" on page 65 and "Removing or
Installing the Cooling Shroud Fan" on page 66
.
8 Remove the center and rear fan brackets. See
"Removing the Center Fan Bracket" on page 81 and
"Removing the Back Fan Bracket" on page 82 .
9 Remove the memory cooling shroud.
10 Remove all expansion cards from the expansion bay. See
"Removing an Expansion Card" on page 70
.
11 Disconnect the SAS controller daughter card from the system board socket connector: a Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge connector clears the socket.
b Leave the SAS controller daughter card in the expansion-bay bracket.
Installing System Components
107
12 If a RAC card is present in the system, disconnect the RAC cables from the system board.
Leave the
RAC card attached to the expansion-bay bracket.
Squeeze the metal tabs on the ends of the RAC cable connector and gently work the connector out of the socket.
13 Remove the expansion-bay bracket: a Pull inward on the latch on the left side of the bracket along the system chassis wall.
b Pull the bracket slightly forward to free the bracket from the chassis tabs and lift the bracket up and out of the chassis.
14
Remove the TOE key, if present. See Figure 6-2.
15 Disconnect all cables from the connectors on the front edge of the system board.
CAUTION:
The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.
16 Remove the memory modules. See
"Removing Memory Modules" on page 87
.
17
Remove the CPU processor(s). See "Replacing a Processor" on page 89.
18 T o remove the system board: a Lift up the blue retention pin and slide the system board toward the front of the system to
disengage the board from the hooks on the chassis. See Figure 3-33 .
b Lift the system board out of the system chassis.
108
Installing System Components
Figure 3-33.
Removing the System Board
1
2
3
1 retention pin 2 system board 3 chassis hooks
Installing the System Board
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1
Unpack the new system board.
2 Install the system board.
a Hold t he system board by its front edge and the memory module socket ejectors .
b Ca refully lower the system board into the chassis with the DIMM-socket side of the board tilted down slightly to allow room for the board to clear the chassis wall slides. Ens ure that the I/O connectors on the back edge of the board fit underneath the ledge on the inside of the chassis back panel.
When the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system board.
c Slide the system board tray toward the back of the chassis until the retention pin snaps into place .
Installing System Components
109
3 R einstall the CPU processor(s). See
"Replacing a Processor" on page 89 .
4
Reinstall the memory modules. See "Installing Memory Modules" on page 85 .
5 Reconnect all cables to the connectors on the front edge of the system board.
6
Reinstall the TOE key, if applicable. See Figure 6-2.
7 Reinstall the expansion-bay bracket: a Align the expansion-bay bracket with the tabs on the system board and the chassis wall and then carefully push the bracket into the tabs.
b Gently push the bracket toward the back of the chassis until the latch on the left side of the bracket engages.
8 Install all expansion cards. See
"Installing an Expansion Card" on page 68
.
9 Reinstall the SAS controller daughter card. See
"SAS Controller Daughter Card" on page 96 .
10 If a R AC card is present, attach the cables to the RAC connectors on the system board.
See "Installing a RAC Card" on page 87 .
11 Reinstall the center and rear fan brackets. See
"Replacing the Center Fan Bracket" on page 81
and
"Replacing the Back Fan Bracket" on page 82
.
12
Install the memory cooling shroud. See "Installing the Cooling Shroud" on page 81 .
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
13 I
nstall all of the cooling fans. See "Removing and Installing a Fan" on page 65
14 Reconnect all cables to the expansion cards.
15 Close the system. See
"Closing the System" on page 53 .
16 Reconnect all cables to the front and rear of the system.
17 Reconnect the system to the power source and turn on the system and attached peripherals.
18 Replace the front bezel, if removed.
Power Distribution Board (Service-Only Procedure)
Removing the Power Distribution Board
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
110
Installing System Components
CAUTION:
Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
1 Turn off power to the system and disconnect the power cable from the power source.
2 Detach all cables from the rear of the system.
3 If the system is a tower system, place it on its side on top of a work surface.
4 Open the system. See
"Opening the System" on page 53 .
5 Perform all of the additional steps to remove the system board in
"Removing the System Board" on page 107 .
6 Disconnect all cables connecting the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays.
7 Disconnect the cables connecting the system board and SAS backplane board to the power distribution board.
8 Unlock the power supplies from the system and slide them back 5 cm (2 inches). See
9 Using a #2 Phillips screwdriver, remove the five screws from the power distribution board. See
10
Remove the power distribution board from the system chassis. See Figure 3-34 .
Installing System Components
111
Figure 3-34.
Removing the Power Distribution Board
1
2
2
1 power distribution board 2 screws (5)
Installing the Power Distribution Board
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Unpack the new power distribution board.
2 Holding the power distribution board by its edges, carefully lower the board into the chassis and align the board with the fastener holes at the bottom of the chassis. See
.
3 Using a #2 Phillips screwdriver, install the five s crews to secure the power distribution board to the
system chassis. See Figure 3-34 .
4 Attach the power cables to the power distribution board.
5 Reinstall the system board. See
"Installing the System Board" on page 109
.
6 Attach the cables from the power distribution board to the system board.
7 Attach the cables from the power distribution board to the SAS backplane board.
112
Installing System Components
8 Reconnect all cables from the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays.
9 Close the system. See
"Closing the System" on page 53 .
10 Reinsert the power supplies. See
"Installing a Power Supply" on page 63
.
11 Reconnect the system to the peripherals and electrical outlet, and turn on the system.
Installing System Components
113
114
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1.
Start-Up Routine Indications
Look/listen for: Action
A status or error message displayed on the front-panel
LCD.
An error message displayed on the monitor.
See "LCD Status Messages" on page 18.
See "System Messages" on page 26.
Alert messages from the systems management software.
The monitor's power indicator.
See the systems management software documentation.
See "Troubleshooting the Video Subsystem" on page 117.
The keyboard indicators.
The USB diskette drive activity indicator.
The USB CD drive activity indicator.
The diskette drive activity indicator.
The CD drive activity indicator.
The hard-drive activity indicator.
An unfamiliar constant scraping or grinding sound when you access a drive.
See "Troubleshooting the Keyboard" on page 117.
See "Troubleshooting a USB Device" on page 119.
See "Troubleshooting a USB Device" on page 119.
See "Troubleshooting a Diskette Drive" on page 126.
See "Troubleshooting an Optical Drive" on page 127.
See "Troubleshooting a Hard Drive" on page 129.
See "Getting Help" on page 147.
Troubleshooting Your System
115
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2.
IRQ Assignment Defaults
IRQ Line
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
Assignment
System timer
Keyboard controller
Interrupt controller 1 to enable IRQ8 through IRQ15
Serial port 2 (COM2 and COM4)
Serial port 1 (COM1 and COM3)
Remote access controller
Diskette drive controller
Reserved
Real-time clock
ACPI functions (used for power management)
Available
Available
PS/2 mouse port unless the mouse is disabled through the System Setup program
Math coprocessor
IDE CD drive controller
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
connectors and Figure 1-4 for the back-panel connectors on your system.
116
Troubleshooting Your System
Troubleshooting the Video Subsystem
Problem
• Monitor is not working properly.
• Video memory is faulty.
Action
1 Check the system and power connections to the monitor.
2 Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3 Determine whether the system has monitors attached to both the front and rear video connectors.
The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the back-panel video is disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step.
4
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting the Keyboard
Problem
• System message indicates a problem with the keyboard
• Keyboard is not functioning properly
Action
1
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
2 Examine the keyboard and its cable for signs of damage.
3 Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See
4
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting Your System
117
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
If the test fails, continue to the next step.
2 Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3 Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse.
See "Getting Help" on page 147.
4
Enter the System Setup program and ensure that the USB port is enabled. See "Using the System
If the problem is not resolved,
see "Getting Help" on page 147.
Troubleshooting Basic I/O Functions
Problem
• Error message indicates a problem with a serial port.
• Device connected to a serial port is not operating properly.
Action
1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for
your application. See "Using the System Setup Program" on page 35.
2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.
3
118
Troubleshooting Your System
Troubleshooting a Serial I/O Device
Problem
• Device connected to the serial port is not operating properly.
Action
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
See "Getting Help" on page 147.
3 Turn off the system and the serial device, and swap the device with a comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
See "Getting Help" on page 147.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting a USB Device
Problem
• System message indicates a problem with a USB device.
• Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
2 Turn off the system and any USB devices.
3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4 Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective.
See "Getting Help" on page 147.
5 If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable.
See "Getting Help" on page 147.
6 Turn off the system and the USB device, and swap the device with a comparable device.
7 Turn on the system and the USB device.
If the problem is resolved, replace the USB device.
See "Getting Help" on page 147.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting Your System
119
120
Troubleshooting a NIC
Problem
• NIC cannot communicate with network.
Action
1
2 Check the appropriate indicator on the NIC connector.
• If the link indicator does not light, check all cable connections.
• If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
• Change the autonegotiation setting, if possible.
• Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
4
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
6 Ensure that all network cables are of the proper type and do not exceed the maximum length.
Troubleshooting a Wet System
Problem
• Liquid spilled on the system.
• Excessive humidity.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 53.
3
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70.
Troubleshooting Your System
4 Let the system dry thoroughly for at least 24 hours.
5
Close the system. See "Closing the System" on page 53.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly,
see "Getting Help" on page 147.
7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 68.
8
If the tests fail,
see "Getting Help" on page 147.
Troubleshooting a Damaged System
Problem
• System was dropped or damaged.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
Open the system. See "Opening the System" on page 53.
2 Ensure that the following components are properly installed:
• Expansion cards
• Power supplies
• Fans
• Processors and heat sinks
• Memory modules
• Drive-carrier connections to the SAS backplane board, if applicable
3 Ensure that all cables are properly connected.
4
Close the system. See "Closing the System" on page 53.
5
If the tests fail,
see "Getting Help" on page 147.
Troubleshooting Your System
121
Troubleshooting the System Battery
Problem
• System message indicates a problem with the battery.
• System Setup program loses system configuration information.
• System date and time do not remain current.
NOTE:
If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
Action
1
2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the problem is not resolved by replacing the battery,
see "Getting Help" on page 147.
NOTE:
Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.
Troubleshooting Power Supplies
Problem
• System-status indicators are amber.
• Power-supply fault indicators are amber.
• Front-panel status LCD indicates a problem with the power supplies.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2 Locate the faulty power supply.
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 17.
122
Troubleshooting Your System
NOTICE:
You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed and without a power supply blank installed can cause the system to overheat.
3
NOTE:
After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is
functioning properly. See "Power Indicator Codes" on page 17.
4 Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See
"Removing a Power Supply" on page 62.
5
Install a new power supply. See "Installing a Power Supply" on page 63.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting System Cooling Problems
Problem
• Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
• System cover, cooling shroud, drive blank, or front or back filler panel is removed.
• Ambient temperature is too high.
• External airflow is obstructed.
• Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 123.
Troubleshooting a Fan
Problem
• System-status indicator is amber.
• Systems management software issues a fan-related error message.
• Front panel LCD indicates a problem with the fan.
Troubleshooting Your System
123
124
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 135.
2
Open the system. See "Opening the System" on page 53.
CAUTION:
The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time.
3 Locate the faulty fan indicated by the LCD panel or diagnostic software. For the identification number
4
Check the fan connection by removing and reseating the fan in its bracket slot. See "Removing and
NOTE:
Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
5
If the problem is not resolved, install a new fan. See "Removing and Installing a Fan" on page 65.
If the replacement fan is working properly, close the system. See "Closing the System" on page 53.
If the replacement fan does not operate,
see "Getting Help" on page 147.
Troubleshooting System Memory
Problem
• Faulty memory module.
• Faulty system board.
• Front-panel status LCD indicates a problem with system memory.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2 Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 13.
3
Enter the System Setup program and check the system memory setting. See "Using the System Setup
If the amount of memory installed matches the system memory setting, go to step 13.
Troubleshooting Your System
4
Remove the bezel. See "Removing the Bezel" on page 50.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6
Open the system. See "Opening the System" on page 53.
7 Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
NOTICE:
Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
CAUTION:
The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.
8
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 85.
9 Replace the memory cooling shroud.
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
10
Close the system. See "Closing the System" on page 53.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
12
Enter the System Setup program and check the system memory setting. See "Using the System Setup
If the amount of memory installed does not match the system memory setting, then perform the following steps: a b c d
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening the System" on page 53.
Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory
e Replace the memory cooling shroud.
NOTICE:
Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
f g h
Close the system. See "Closing the System" on page 53.
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
As the system boots, observe the monitor screen and the indicators on the keyboard.
Troubleshooting Your System
125
13 Perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b c
Open the system. See "Opening the System" on page 53.
Remove the memory cooling shroud. See
"Removing the Cooling Shroud" on page 79 .
d
Perform step d through step h in step 12 for each memory module installed.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting a Diskette Drive
Problem
• Error message indicates a diskette drive problem.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2
Remove the bezel. See "Removing the Bezel" on page 50.
3
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening the System" on page 53.
6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board.
7 Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 53.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12
Open the system. See "Opening the System" on page 53.
13
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70.
14
Close the system. See "Closing the System" on page 53.
15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
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Troubleshooting Your System
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.
If the tests fail,
see "Getting Help" on page 147.
17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18
Open the system. See "Opening the System" on page 53.
19
20
Close the system. See "Closing the System" on page 53.
21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
23
causes the tests to fail.
If the problem is not resolved,
see "Getting Help" on page 147.
Troubleshooting an Optical Drive
Problem
• System cannot read data from a CD or DVD in an optical drive.
• Optical drive indicator does not blink during boot.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
Remove the bezel. See "Removing the Bezel" on page 50.
2 Try using a different CD or DVD that you know works properly.
3
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 35.
4
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6
Open the system. See "Opening the System" on page 53.
7 Ensure that the interface cable is securely connected to the optical drive and to the controller.
8 Ensure that a power cable is properly connected to the drive.
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128
9
Close the system. See "Closing the System" on page 53.
10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved,
see "Getting Help" on page 147.
Troubleshooting an External SCSI Tape Drive
Problem
• Defective tape drive
• Defective tape cartridge
• Missing or corrupted tape-backup software or tape drive device driver
• Defective SCSI controller
Action
1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card.
5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6
7
Open or remove the bezel. See "Removing the Bezel" on page 50.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
9
Open the system. See "Opening the System" on page 53.
10
Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion
11
Close the system. See "Closing the System" on page 53.
12 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
Troubleshooting Your System
13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14
If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining
technical assistance.
Troubleshooting a Hard Drive
Problem
• Device driver error.
• One or more hard drives not recognized by the system.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2
Remove the bezel. See "Removing the Bezel" on page 50.
3
hard drive, continue to the next step.
4 Turn off your system, reseat the hard drive, and restart the system.
5 If your system has a SAS RAID controller daughter card, perform the following steps.
a Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration utility.
b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system.
6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information.
NOTICE:
Do not perform the following step if you have a SAS RAID controller daughter card.
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129
7 If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier.
See "Getting Help" on page 147.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector.
See "Getting Help" on page 147.
8 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b c
Open the system. See "Opening the System" on page 53.
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are
correct. See "Cabling the SAS Backplane Boards" on page 99.
f d e g
Verify that the SAS cables are securely seated in their connectors.
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
Close the system. See "Closing the System" on page 53.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
NOTE:
When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your operating system and the controller daughter card.
Problem
• Error message indicates a problem with the SAS or SAS RAID controller daughter card.
• SAS or SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2 Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is
enabled. See "Using the System Setup Program" on page 35.
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Troubleshooting Your System
3 Restart the system and press the applicable key sequence to enter the configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4 Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5
Remove the bezel. See "Removing the Bezel" on page 50.
6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7
Open the system. See "Opening the System" on page 53.
8
9 If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected:
• Memory module
• Battery
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card
are correct. See "Cabling the SAS Backplane Boards" on page 99.
11 Ensure that the cables are firmly connected to the SAS controller daughter card, the SAS backplane board and, if applicable, the 1x2 expansion backplane.
12
Close the system. See "Closing the System" on page 53.
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows:
• If you have a SAS controller daughter card,
see "Getting Help" on page 147.
• If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery . See
"Replacing the SAS RAID Controller Daughter Card Battery" on page 96. If replacing the battery
does not solve the problem,
see "Getting Help" on page 147.
Troubleshooting Expansion Cards
NOTE:
When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
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131
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2
Open or remove the bezel. See "Removing the Bezel" on page 50.
3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4
Open the system. See "Opening the System" on page 53.
5
6
Close the system. See "Closing the System" on page 53.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening the System" on page 53.
10
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70.
11
Close the system. See "Closing the System" on page 53.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail,
see "Getting Help" on page 147.
14
For each expansion card you removed in step 10, perform the following steps:
a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b c d e
Open the system. See "Opening the System" on page 53.
Reinstall one of the expansion cards.
Close the system. See "Closing the System" on page 53.
Run the appropriate diagnostic test.
If the tests fail,
see "Getting Help" on page 147.
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Troubleshooting Your System
Troubleshooting the Microprocessors
Problem
• Error message indicates a processor problem.
• Front-panel status LCD indicates a problem with the processors or system board.
• A heat sink is not installed for each processor.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3
Open the system. See "Opening the System" on page 53.
4
5
Close the system. See "Closing the System" on page 53.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7 If possible, run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening the System" on page 53.
10 If your system has dual processors, remove processor 2, leaving only processor 1 installed. See
"Replacing a Processor" on page 89.
To locate the processors, see Figure 6-2.
If only one processor is installed,
see "Getting Help" on page 147.
11
Close the system. See "Closing the System" on page 53.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 2.
See "Getting Help" on page 147.
14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15
Open the system. See "Opening the System" on page 53.
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133
16
Replace processor 1 with processor 2 or with a processor of the same capacity. See "Replacing a
17
Close the system. See "Closing the System" on page 53.
18 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1.
See "Getting Help" on page 147.
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Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide .
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
• Run tests individually or collectively.
• Control the sequence of tests.
• Repeat tests.
• Display, print, or save test results.
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
• View help messages that briefly describe each test and its parameters.
• View status messages that inform you if tests are completed successfully.
• View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
135
136
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE:
Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).
1 As the system boots, press <F10> during POST.
2 From the utility partition main menu, select Run System Diagnostics , or select Run Memory
Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing.
Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.
NOTE:
Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu
window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1.
System Diagnostics Testing Options
Testing Option
Express Test
Extended Test
Custom Test
Information
Function
Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Performs a more thorough check of the system. This test can take an hour or longer.
Tests a particular device.
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
Running the System Diagnostics
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
• Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
• Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
• Show Ending Timestamp — When checked, time stamps the test log.
• Test Iterations — Selects the number of times the test is run.
• Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following tabs are available:
• Results — Displays the test that ran and the result.
• Errors — Displays any errors that occurred during the test.
• Help — Displays information about the currently selected device, component, or test.
• Configuration — Displays basic configuration information about the currently selected device.
• Parameters — If applicable, displays parameters that you can set for the test.
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137
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Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.
System Board Jumpers
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE:
To access the jumpers, remove the center fans and the center fan bracket. See "Removing and
Installing a Fan" on page 65 and "Removing the Center Fan Bracket" on page 81.
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139
Figure 6-1.
System Board Jumpers
Table 6-1.
System Board Jumper Settings
Jumper
PWRD_EN
Setting Description
(default) The password feature is enabled.
NVRAM_CLR
The password feature is disabled.
(default) The configuration settings in NVRAM are retained at system boot.
The configuration settings in NVRAM are cleared at next system boot.
140
Jumpers and Connectors
System Board Connectors
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
Figure 6-2.
System Board Connectors
1 2 3 4 5 6 7 8 9
10
21
20
11
19 18 17 16 15 14 13 12
Jumpers and Connectors
141
15
16
17
18
11
12
13
14
19
20
21
Table 6-2.
System Board Connectors
Item
7
8
5
6
3
4
1
2
9
10
Connector
PCIE _ X4_6
PCIE _ X4_5
PCIE _ X4_4
PCIE_X8_3
PCIX_2
PCIX_1
INT_STORAGE
RAC_CONN
RAC_MII_CONN
DIMM n
FAN n
CPU1
CPU2
PWR n
SATA_ x
PWR_CTRL
FLOPPY
IDE
CONTROL_PANEL
BATTERY
TOE_KEY
Description
PCIe x4 connector (slot 6)
PCIe x4 connector (slot 5)
PCIe x4 connector (slot 4)
PCIe x8 connector (slot 3)
PCI-X 64-bit connectors (slot 2)
PCI-X 64-bit connectors (slot 1)
SAS daughter card connector
Connector for the remote access controller (RAC)
RAC MII connector
Memory module connector (12), numbered by
population order (see "Memory" on page 82)
Fan power connector (6)
Processor connector 1
Processor connector 2
Power supply connector (2)
SATA connectors (2)
Power supply connector
Floppy disk drive connector
CD-ROM connector
Control panel connector
Connector for the 3.0-V coin battery
TCP/IP Offload Engine Key
SAS Backplane Connectors
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
backplane board.
142
Jumpers and Connectors
Figure 6-3.
1x8 SAS Backplane Connectors
1 2
1 SAS_A connector
4 diskette drive power connector (FDD)
7 power connector for 1x2 backplane (FLEX)
7 6 5
2 SAS_B connector
5 retention pin
4 3
3 power connector (BKPLN)
6 optical drive/tape backup unit connector (CD/TBU)
Jumpers and Connectors
143
Figure 6-4.
1x2 SAS Backplane Connectors
1
2
3
1 power connector 2 SAS_B_IN connector 3 SAS_B_OUT connector
Disabling a Forgotten Password
The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Remove the bezel, if attached. See "Removing the Bezel" on page 50.
3
Open the system. See "Opening the System" on page 53.
4 Note the cable connections on the SAS daughter card, and then disconnect the cables from the storage daughter card and extend the cables away from the center fan bracket.
5
Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65.
6
Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81.
7 Remove the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
8
Replace the center fan bracket (see "Replacing the Center Fan Bracket" on page 81) and replace the
fans in the bracket.
9 Reconnect the storage daughter card cables.
144
Jumpers and Connectors
10
Close the system. See "Closing the System" on page 53.
11 Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
NOTE:
If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.
12 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
13 Open the system.
14
15 Reinstall the password jumper plug in its original position to enable the password protection feature.
16 Replace the center fan bracket and fans and reconnect the storage daughter card cables.
17 Close the system, reconnect the system to the electrical outlet, and turn on the system.
18 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Password" on page 43.
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145
146
Jumpers and Connectors
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in "Troubleshooting Your System."
2 Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com
for help with installation and troubleshooting procedures.
For more information, see "Online Services" on page 147.
5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE:
Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
"Before You Call" on page 150.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com
. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only)
Getting Help
147
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only)
• Anonymous file transfer protocol (FTP) ftp.dell.com/
Log in as user:anonymous , and use your e-mail address as your password.
• Electronic Support Service [email protected]
[email protected] (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com
(Europe only)
• Electronic Quote Service [email protected] (Asian/Pacific countries only) [email protected] (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com
, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
information for your region.
148
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com
. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2 Include a copy of the invoice and a letter describing the reason for the return.
3 Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.
4 Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
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149
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION:
Before servicing any components inside your computer, see your Product Information Guide for important safety information.
150
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
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151
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
• support.dell.com
(support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE:
Toll-free numbers are for use within the country for which they are listed.
NOTE:
In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Anguilla
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code:
Country Code:
City Code: 11
54
00
General Support
General Support
Website: www.dell.com.ar
E-mail: [email protected]
E-mail for desktop and portable computers: [email protected]
E-mail for servers and EMC
® storage products: [email protected]
Customer Care
Technical Support
Technical Support Services
Sales
General Support Aruba
Australia (Sydney)
International Access Code: 0011
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
Country Code: 61
City Code: 2
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 800-335-0031
1-800-805-5924
toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724
0-810-444-3355 toll-free: 800-1578
13DELL-133355
152
Getting Help
Country (City)
International Access Code
Country Code
City Code
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Bahamas
Barbados
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code:
Bermuda
Bolivia
Brazil
2
International Access Code: 00
Country Code: 55
City Code: 51
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: [email protected]
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Support for XPS portable computers only
Home/Small Business Support for all other Dell computers
Preferred Accounts/Corporate Support
Switchboard
General Support
General Support
Website: support.euro.dell.com
Tech Support for XPS portable computers only
Tech Support for all other Dell computers
Tech Support Fax
Customer Care
Corporate Sales
Fax
Switchboard
General Support
General Support
Website: www.dell.com/br
Customer Support, Tech Support
British Virgin Islands
Technical Support Fax
Customer Care Fax
Sales
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
0660 8779
0820 240 530 00 toll-free: 1-866-278-6818
1-800-534-3066
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 65
02 481 91 00
02 481 92 99
02 481 91 00
1-800-342-0671 toll-free: 800-10-0238
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390 toll-free: 1-866-278-6820
Getting Help
153
Country (City)
International Access Code
Country Code
City Code
Brunei
Country Code: 673
Canada (North York, Ontario)
International Access Code: 011
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty
Support)
Customer Service (Home Sales/Small Business)
Customer Service (med./large business, government)
Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small
Business)
Hardware Warranty Support (med./large bus., government)
Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
General Support
Sales and Customer Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
604 633 4966
604 633 4888
604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757
1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755
1 866 440 3355
1-800-805-7541 toll-free: 1230-020-4823
154
Getting Help
Country (City)
International Access Code
Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Colombia
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
Technical Support website: support.dell.com.cn
Technical Support E-mail: [email protected]
Customer Care E-mail: [email protected]
Technical Support Fax
Technical Support (Dell™ Dimension™ and
Inspiron)
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
Technical Support (servers and storage)
Technical Support (projectors, PDAs, switches, routers, and so on)
Technical Support (printers)
Customer Care
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1350 toll-free: 800 858 2968 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060
592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621
980-9-15-3978
0800-012-0435
Getting Help
155
Country (City)
International Access Code
Country Code
City Code
Czech Republic (Prague)
International Access Code:
Country Code: 420
Denmark (Copenhagen)
Country Code: 45
00
International Access Code: 00
Dominica
Dominican Republic
Ecuador
El Salvador
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Fax
Technical Fax
Switchboard
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
General Support
General Support
General Support
Website: support.euro.dell.com
Technical Support
Customer Care
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001 toll-free: 1-866-278-6821
1-800-148-0530 toll-free: 999-119
01-899-753-0777
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
156
Getting Help
Country (City)
International Access Code
Country Code
City Code
France (Paris) (Montpellier)
International Access Code:
Country Code:
City Codes:
33
(1) (4)
00
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
Fax
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
Getting Help
157
Country (City)
International Access Code
Country Code
City Code
Greece
International Access Code:
Country Code:
India
30
00
Grenada
Guatemala
Guyana
Hong Kong
International Access Code: 001
Country Code: 852
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
General Support
General Support
General Support
Website: support.ap.dell.com
Technical Support E-mail: [email protected]
Technical Support (Dimension and Inspiron)
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
Customer Care
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
E-mail: [email protected]
Technical Support
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
Area Codes,
Local Numbers, and
Toll-Free Numbers
00800-44 14 95 18
00800-44 14 00 83
2108129810
2108129811
2108129800
2108129812 toll-free: 1-866-540-3355
1-800-999-0136 toll-free: 1-877-270-4609
2969 3188
2969 3191
2969 3196
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
1600338045 and 1600448046
1600 33 8044
1600 33 8046
158
Getting Help
Country (City)
International Access Code
Country Code
City Code
Ireland (Cherrywood)
International Access Code:
Country Code:
City Code:
Jamaica
1
353
00
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
Switchboard
Website: support.euro.dell.com
Home and Small Business
Technical Support
Customer Care
Fax
Switchboard
Corporate
Technical Support
Customer Care
Fax
Switchboard
General Support (dial from within Jamaica only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
01 204 0103
01 204 4444
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
1-800-682-3639
Getting Help
159
Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
International Access Code:
Country Code:
City Code: 44
81
001
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Website: support.jp.dell.com
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers, routers)
Technical Support outside of Japan (PDAs, projectors, printers, routers)
Faxbox Service
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400 employees)
Large Corporate Accounts Sales (over 3500 employees)
Public Sales (government agencies, educational institutions, and medical institutions)
Global Segment Japan
Individual User
Switchboard
E-mail: [email protected]
Support
Support (Dimension, PDA, Electronics and
Accessories)
Sales
Fax
Switchboard
160
Getting Help
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 0120-198-498
81-44-556-4162 toll-free: 0120-198-226
81-44-520-1435 toll-free:0120-198-433
81-44-556-3894 toll-free: 0120-981-690
81-44-556-3468
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
044-556-3430
044-556-1469
044-556-3469
044-556-1760
044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600
2194-6202
2194-6000
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Luxembourg
International Access Code: 00
Country Code: 352
Macao
Country Code: 853
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.euro.dell.com
Support
Home/Small Business Sales
Corporate Sales
Customer Care
Fax
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
Transaction Sales
Corporate Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600 or 512 728-3772
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82 toll-free: 0800 105
34 160 910
29 693 115 toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306
(option 6) toll-free: 1 800 888 202 toll-free: 1 800 888 213
Getting Help
161
Country (City)
International Access Code
Country Code
City Code
Mexico
International Access Code: 00
Country Code: 52
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
Sales
Customer Service
Main
Montserrat
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access Code: 00
Country Code: 64
Nicaragua
General Support
General Support
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979 or 001-877-269-3383
50-81-8800 or 01-800-888-3355
001-877-384-8979 or 001-877-269-3383
50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822
001-800-882-1519
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
0800 441 567
001-800-220-1006
162
Getting Help
Country (City)
International Access Code
Country Code
City Code
Norway (Lysaker)
International Access Code:
Country Code:
Portugal
Country Code:
47
International Access Code:
351
00
Panama
Peru
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
00
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Switchboard
Fax Switchboard
General Support
General Support
Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone
Customer Care
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Website: support.euro.dell.com
Technical Support
Customer Care
Sales
Puerto Rico
St. Kitts and Nevis
Fax
General Support
General Support
St. Lucia General Support
St. Vincent and the Grenadines General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
815 35 043
671 16882
671 17575
23162298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
1-800-805-7545 toll-free: 1-877-441-4731
1-800-882-1521 toll-free: 1-877-270-4609
Getting Help
163
Country (City)
International Access Code
Country Code
City Code
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Department Name or Service Area,
Website and E-Mail Address
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
Slovakia (Prague)
International Access Code: 00
Country Code: 421
South Africa (Johannesburg)
International Access Code:
09/091
Country Code:
City Code: 11
27
Southeast Asian and Pacific
Countries
Transaction Sales
Corporate Sales
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
Technical Support
Customer Care
Sales
Fax
Switchboard
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 toll-free: 1 800 394 7430
(option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
164
Getting Help
Country (City)
International Access Code
Country Code
City Code
Spain (Madrid)
International Access Code:
Country Code:
City Code: 91
34
00
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Home and Small Business
Technical Support
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support (Home and Small Business) for all other Dell products
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 115 236
91 722 92 00
91 722 95 83
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
0848 33 88 57
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Getting Help
165
Country (City)
International Access Code
Country Code
City Code
Taiwan
International Access Code: 002
Country Code: 886
Department Name or Service Area,
Website and E-Mail Address
Website: support.ap.dell.com
E-mail: [email protected]
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
Thailand
International Access Code: 001
Country Code: 66
Transaction Sales
Corporate Sales
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
Trinidad/Tobago
Turks and Caicos Islands
Corporate Sales
Transaction Sales
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 60 1250
(option 5) toll-free: 00801 65 1228 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007
(option 7) toll-free: 1800 006 009 toll-free: 1800 006 006
1-800-805-8035 toll-free: 1-866-540-3355
166
Getting Help
Country (City)
International Access Code
Country Code
City Code
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Uruguay
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
Technical Support for XPS portable computers only
Technical Support (direct and general) for all other products
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
0870 908 0500
0870 366 4180
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
0870 907 4006 toll-free: 000-413-598-2521
Getting Help
167
Country (City)
International Access Code
Country Code
City Code
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Department Name or Service Area,
Website and E-Mail Address
Automated Order-Status Service
AutoTech (portable and desktop computers)
Hardware and Warranty Support (Dell TV,
Printers, and Projectors ) for Relationship customers
Consumer (Home and Home Office) Support for all other Dell products
Customer Service
Employee Purchase Program (EPP) Customers
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service and Support
Employee Purchase Program (EPP) Customers
Printers and Projectors Support
Public (government, education, and healthcare)
Customer Service and Support
Employee Purchase Program (EPP) Customers
Dell Sales
U.S. Virgin Islands
Venezuela
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free 1-877-459-7298 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY
(1-877-335-5889)
1-877-673-3355
8001-3605
168
Getting Help
Glossary
This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management.
ambient temperature — The temperature of the area or room where the system is located.
ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
application — Software designed to help you perform a specific task or series of tasks. Applications run from the operating system.
ASCII — American Standard Code for Information
Interchange.
asset tag — An individual code assigned to a system, usually by an administrator, for security or tracking purposes.
backup — A copy of a program or data file. As a precaution, back up your system’s hard drive on a regular basis. Before making a change to the configuration of your system, back up important start-up files from your operating system.
backup battery — A battery that maintains system configuration, date, and time information in a special section of memory when the system is turned off.
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and peripheral devices
• Miscellaneous functions, such as system messages bit — The smallest unit of information interpreted by your system.
blade — A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans.
BMC — Baseboard management controller.
boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot ) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
bootable diskette — A diskette that is used to start your system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or instructions for quick data retrieval. When a program makes a request to a disk drive for data that is in the cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
CD — Compact disc. CD drives use optical technology to read data from CDs.
Glossary
169
cm — Centimeter(s).
cmos — Complementary metal-oxide semiconductor.
component — As they relate to DMI, components include operating systems, computer systems, expansion cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that are defined as relevant to that component.
COM n — The device names for the serial ports on your system.
control panel — The part of the system that contains indicators and controls, such as the power button and power indicator.
controller — A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they are specially designed, MS-DOS
®
programs are limited to running in conventional memory.
coprocessor — A chip that relieves the system’s processor of specific processing tasks. A math coprocessor, for example, handles numeric processing.
CPU — Central processing unit. See processor .
DC — Direct current.
DDR — Double-data rate. A technology in memory modules that potentially doubles the output.
device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers—must be loaded from the config.sys
file or as memory-resident programs (usually, from the autoexec.bat
file). Others must load when you start the program for which they were designed.
DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your system.
DIMM — Dual in-line memory module. See also memory module .
DIN — Deutsche Industrie Norm .
directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories .
Subdirectories may contain additional directories branching off them.
DMA — Direct memory access. A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor.
DMI — Desktop Management Interface. DMI enables the management of your system’s software and hardware by collecting information about the system’s components, such as the operating system, memory, peripherals, expansion cards, and asset tag.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com
, into IP addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable readonly memory.
EMC — Electromagnetic compatibility.
EMI — Electromagnetic interference.
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-band," server management on your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
170
Glossary
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft
®
Windows
® operating systems can optionally use a FAT file system structure.
FBD — Fully buffered DIMM.
flash memory — A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system; most EEPROM chips can only be rewritten with special programming equipment.
format — To prepare a hard drive or diskette for storing files. An unconditional format deletes all data stored on the disk.
FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure that defines common information, or attributes, about a manageable component.
guarding — A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data. See also mirroring , striping , and RAID .
h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h .
headless system — A system or device that functions without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network using an Internet browser.
host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter.
hot plug — Describes the feature of the system that enables you to swap a component of the system while the system is running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity.
ID — Identification.
IDE — Integrated drive electronics. A standard interface between the system board and storage devices.
integrated mirroring — Provides simultaneous physical mirroring of two drives. Integrated mirroring functionality is provided by the system’s hardware. See also mirroring .
internal processor cache — An instruction and data cache built into the processor.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices simultaneously.
jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Glossary
171
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
key combination — A command requiring you to press multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the
LAN.
lb — Pound(s).
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that lights up when a current is passed through it.
LGA — Land grid array. A type of microprocessor socket.
Unlike the PGA, the LGA interface has no pins on the chip; instead, the chip has pads that contact pins on the system board.
Linux — A UNIX-like operating system that runs on a variety of hardware systems. Linux is open source software, which is freely available; however, the full distribution of Linux along with technical support and training are available for a fee from vendors such as
Red Hat Software.
local bus — On a system with local-bus expansion capability, certain peripheral devices (such as the video adapter circuitry) can be designed to run much faster than they would with a traditional expansion bus. See also bus .
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
DRAM chips that connects to the system board.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs).
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also guarding , integrated mirroring , striping , and RAID .
mm — Millimeter(s).
ms — Millisecond(s).
MS-DOS
®
— Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs.
NIC — Network interface controller. A device that is installed or integrated in a system to allow connection to a network.
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about hardware errors.
ns — Nanosecond(s).
172
Glossary
NTFS — The NT File System option in the
Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information.
parity — Redundant information that is associated with a block of data.
partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for local-bus implementation.
PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack.
peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system.
PGA — Pin grid array. A type of processor socket that allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software written for one processor must usually be revised to run on another processor. CPU is a synonym for processor.
protected mode — An operating mode that allows operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems run in protected mode. MS-DOS cannot run in protected mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of booting a system via a LAN (without a hard drive or bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID
5, RAID 10, and RAID 50. See also guarding , mirroring , and striping .
RAM — Random-access memory. The system’s primary temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off your system.
RAS — Remote Access Service. This service allows users running the Windows operating system to remotely access a network from their system using a modem.
readme file — A text file, usually shipped with software or hardware, that contains information supplementing or updating the product’s documentation.
read-only file — A read-only file is one that you are prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST.
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
Glossary
173
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices.
SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
SEL — System event log. Used in the system management software to record system events and errors. serial port — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector.
service tag — A bar code label on the system used to identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen.
SMP — Symmetric multiprocessing. Used to describe a system that has two or more processors connected via a high-bandwidth link and managed by an operating system, where each processor has equal access to I/O devices.
SNMP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes combines unallocated space from multiple disks into one logical volume, allowing more efficient use of all the space and all drive letters on a multiple-disk system.
striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used. A virtual disk may use several stripes on the same set of disks in an array. See also guarding , mirroring , and RAID.
SVGA — Super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards.
system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor, RAM, controllers for peripherals, and various ROM chips.
system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation.
system diskette — See bootable diskette .
system memory — See RAM .
System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.ini
file to determine a variety of options for the
Windows operating environment. Among other things, the system.ini
file records which video, mouse, and keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
174
Glossary
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the
C programming language.
uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices can be connected and disconnected while the system is running.
utility — A program used to manage system resources— memory, disk drives, or printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot.
video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter installed in the system.
video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities).
video resolution — Video resolution (800 x 600, for example) is expressed as the number of pixels across by the number of pixels up and down. To display a program at a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution.
W — Watt(s).
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows operating environment. The win.ini
file also usually includes sections that contain optional settings for
Windows application programs that are installed on the hard drive.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system performance, improved ease of use, enhanced workgroup functionality, and simplified file management and browsing.
Windows Powered — A Windows operating system designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file service for network clients.
Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere.
ZIF — Zero insertion force.
Glossary
175
176
Glossary
Index
A
B
baseboard management controller
SAS RAID controller daughter card, 96
troubleshooting the RAID card battery, 130
troubleshooting the system battery, 122
bezel (rack)
bezel (tower)
blank
See baseboard management controller boot drive
C
cabling the SAS backplanes, 99
CD drive
configuring
connecting external devices, 16
connectors
control panel
cooling fans
cooling shroud
cover
D damaged systems
Dell
diagnostics
DIMM
diskette drive
drive carrier, 76 installing, 76
drive blank
drive carrier
Index
177
178 Index
E
expansion cards
expansion-bay bracket
external devices
F fan bracket
installing and removing, 65 numbered, 65
features
flex bay drive bracket
G
guidelines for memory installation, 84
I
H hard drive
installing SAS in a SATAu drive carrier, 58
installing SATA in a SATA drive carrier, 59
installing SATA in a SATAu drive carrier, 60
removing from a drive carrier, 58
hot-plug
indicators
installing
installing (continued)
hard drive blank, 56 hard drives, 56
SAS controller daughter card, 99
SAS hard drive in a SATAu drive carrier, 58
SATA hard drive in a SATA drive carrier, 59
SATA hard drive in a SATAu drive carrier, 60
IRQs
J jumpers
178
Index
K keyboard
L
LCD panel
M memory
messages
hard-drive indicator codes, 14
microprocessor
mouse
N
NICs
O
optical drive
options
P password
PCIe/PCI-X expansion slots, 68
peripheral bay
peripheral bay panel
POST
power
power distribution board
power supply
processor
R
RAC card
SAS
RAID controller daughter card
removing
Index
179
180 Index removing (continued)
hard drive from a drive carrier, 58
SAS controller daughter card, 97
S
SAS backplane (1x2)
SAS backplane (1x8)
SAS controller daughter card
See SAS controller daughter card
SAS RAID controller daughter card
serial I/O device
setup password
startup
status messages
support
system board
system cooling
system features
system identification button, 13
system password
system setup
navigation keys, 36 options, 36
system setup screens
T tape backup unit
tape drive
troubleshooting
180
Index
troubleshooting (continued)
SAS RAID controller daughter card, 130
U
USB device
V video
W
wet system
Index
181
182 Index
182
Index
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Key Features
- Dual-core processors for improved performance
- Expandable memory up to 32GB
- Multiple hard drive bays for increased storage capacity
- RAID support for data protection
- Remote management capabilities for easy administration
Related manuals
Frequently Answers and Questions
What is the maximum amount of memory that can be installed in the PowerEdge 2900?
How many hard drive bays does the PowerEdge 2900 have?
Does the PowerEdge 2900 support RAID?
Can the PowerEdge 2900 be managed remotely?
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