Installa on Instruc ons and

Use & Care Guide

Residen al Electric

Water Heater

Read this manual and the labels on the water heater before you install, aren’t sure you can safely and properly do any of this work yourself:

• Call your local plumbing supplies store to have this water heater installed. Professional Installation is available for this product and the work is guaranteed.

• Schedule an appointment with a qualified person to install your water heater.

Call our Technical Assistance Hotline which is listed on the water heater’s warranty sheet. We can help you with installation, operations, troubleshooting, or maintenance. Before you call, write down the model and serial number from the water heater’s data plate.

Incorrect installa on, opera on, or service can damage the water heater, your house and other property, and present risks including fi re, scalding, electric shock, and explosion, causing serious injury or death.

AHRI Cer fi ca on® applies to residen al electric water heaters with rated capaci es of 20 to 120 gallon and input ra ngs of 12 kw or less.

Table of Contents Page

IMPORTANT SAFETY INFORMATION ................................. 3

GETTING STARTED ............................................................ 6

INSTALLATION ................................................................... 7

TROUBLESHOOTING ....................................................... 17

MAINTENANCE ............................................................... 20

DIAGRAMS ..................................................................... 24

REPAIR PARTS ..........................................................25

LOW LEAD

CONTENT

Keep this manual in the pocket on heater for future reference whenever maintenance, adjustment or service is required.

Retain your original receipt as proof of purchase.

100309797_2000561860_(Rev.

A )

July 2018

COMPLETED INSTALLATION TYPICAL

Water shut off

Expansion tank

Hot water line

Cold water line

Electrical junc on box

Upper

Element and

Thermostat access

T&P relief valve

ECO Reset

Bu on

(on most models) T&P discharge pipe

Lower

Element and

Thermostat access

Drain pan discharge pipe

Drain valve

Drain pan

IMPORTANT SAFETY INFORMATION

Read and follow all safety messages and instruc ons in this manual.

This is the safety alert symbol. It is used to alert you to poten al physical injury hazards. Obey all safety messages that follow this symbol to avoid possible property damage, serious injury or death. Do not remove any permanent instruc ons, labels, or the data plate from either the outside of the water heater or on the inside of the access panels. Keep this manual near the water heater.

Important informa on to keep

Fill out this sec on and keep this manual in the pocket of the water heater for reference.

Date Purchased:

Model number:

Serial number:

DANGER

WARNING

CAUTION

NOTICE

DANGER indicates hazardous situa on that, if not avoided, will result in death or serious injury.

WARNING indicates a hazardous situa on that, if not avoided, could result in death or serious injury.

CAUTION indicates a hazardous situa on that, if not avoided, could result in minor or moderate injury.

NOTICE indicates prac ces not related to physical injury.

Maintenance performed:* Date:

*Drain and fl ush tank and remove and inspect anode rod a er fi rst six months of opera on and at least annually therea er. Operate the Temperature and Pressure Relief Valve (T&P) annually and inspect T&P valve every 2-4 years

(see the label on the T&P valve for maintenance schedule). If no label is a ached to the T&P Relief Valve, follow the instruc ons in the T&P Relief Valve

Maintenance sec on of this manual.

See the Maintenance sec on for more informa on about maintaining this water heater.

This product is certified to comply with a maximum weighted average of

0.25% lead content as required in some areas.

Residen al Electric Water Heater Use and Care Guide • 3

IMPORTANT SAFETY INFORMATION

T o reduce the risk of property damage, serious injury or death, read and follow the precau ons below, all labels on the water heater, and the safety messages and instruc ons throughout this manual.

RISKS DURING INSTALLATION

AND MAINTENANCE

Electric Shock Risk

Contact with the electrical parts in the junction box and behind the access doors can result in severe injury or death from electrical shock:

• Disconnect power by opening the circuit breaker or removing the fuses before installing or servicing.

• Use a non-contact circuit tester to confirm that power is off before working on or near any electrical parts.

• Replace the junction box cover and access doors after servicing.

Lifting Risk

WARNING! The water heater is heavy. Follow these precau ons to reduce the risk of property damage, injuries from li ing or impact injuries from dropping the water heater.

• Use at least two people to lift the water heater.

• Be sure you both have a good grip before lifting.

• U se an appliance dolly or hand truck to move the water heater.

RISKS DURING OPERATION

Scalding Risk

This water heater can make water hot enough to cause severe burns instantly, resulting in severe injury or death.

• Feel water before bathing or s howering.

• To reduce the risk of scalding, install Thermostatic Mixing Valves

(temperature limiting valves) at each point-of-use. These valves automatically mix hot and cold water to limit the temperature at the tap. Mixing valves are available from your local plumbing supplier .

Follow manufacturer’s instructions for installation and adjustment of the valves.

• The thermostat(s) on this water heater have been factory set to approximately 120°F to reduce the risk of scalding. Higher temperatures increase the risk of scalding, but even at 120°F, hot water can scald. If you choose a higher temperature, Thermostatic Mixing

Valves located at each point-of-use are particularly important to help avoid scalding.

Temperature Time to Produce a

Serious Burn

120°F (49°C) More than 5 minutes

125°F (52°C) 1½ to 2 minutes

130°F (54°C) About 30 seconds

135°F (57°C) About 10 seconds

140°F (60°C) Less than 5 seconds

145°F (63°C) Less than 3 seconds

150°F (66°C) About 1½ seconds

155°F (68°C) About 1 second

For informa on about changing the factory thermostat se ng(s), refer to the “Adjus ng Temperature” sec on in this manual (“Step 10” on page 15).

Even if you set the water heater thermostat(s) to a low se ng, higher temperatures may occur in certain circumstances:

• In some cases, repeated small draws of water can cause the hot and cold water in the tank to

“stack” in layers. If this happens, the water can be as much as thirty degrees hotter than the thermostat setting. This temperature variation is the result of your usage pattern and is not a malfunction.

• Water temperature will be hotter if someone adjusted the thermostat(s) to a higher setting.

• Problems with the thermostat(s), or other malfunctions may result in higher than expected water temperatures.

• If the water heater is in a hot environment, the water in the tank can become as hot as the surrounding air, regardless of the thermostat setting.

• If the water supplied to the water heater is pre-heated (for example, by a solar system) the temperature in the tank may be higher than the water heater’s thermostat setting.

To reduce the risk of unusually hot water reaching the fi xtures in the house, install Thermosta c Mixing

Valves at each point-of-use.

If anyone in your home is at par cular risk of scalding (for example, the elderly, children, or people with disabili-

es) or if there is a local code or state law requiring a certain water temperature at the hot water tap, then these

4 • Residen al Electric Water Heater Use and Care Guide

precau ons are par cularly important.

According to a na onal standard

American Society of Sanitary Engineering (ASSE 1070) and most local plumbing codes, the water heater’s thermostat should not be used as the sole means to regulate water temperature and avoid scalds.

Properly adjusted Thermosta c Mixing

Valves installed at each point-of-use allow you to set the tank temperature to a higher se ng without increasing risk of scalds. A higher temperature se ng allows the tank to provide much more hot water and can help provide proper water temperatures for appliances such as dishwashers and washing machines.

Higher tank temperatures (140°F) also kill bacteria that cause a condi-

on known as “smelly water” and can reduce the levels of bacteria that cause water-borne diseases.

Water Contamination Risk

Do not use chemicals that could contaminate the potable water supply. Do not use piping that has been treated with chromates, boiler seal, or other chemicals.

Fire Risk

To reduce the risk of a fire that could destroy your home and seriously injure or kill people:

• D o not store things that can burn easily such as paper or clothes next to the water heater.

• Be sure the junction box cover and the access door covers are in place.

These covers keep debris from entering and potentially being ignited, and help keep any internal fires from spreading.

• Keep the water heater from becoming wet. Immediately shut the water heater off and have it inspected by a qualified person if you find that the wiring, thermostat(s) or surrounding insulation have been exposed to water in any way (e.g., leaks from plumbing, leaks from the water heater itself can damage property and could cause a fire risk). If the water heater is subjected to flood conditions or the thermostat(s) have been submerged in water, the entire water heater must be replaced.

• Make electrical connections properly, according to the instructions on page 14. Use 10 gauge solid copper wire. Use a UL listed or CSA approved strain relief. Connect ground wire to green ground screw.

Explosion Risk

High temperatures and pressures in the water heater tank can cause an explosion resulting in property damage, serious injury or death. A new Temperature and Pressure (T&P)

Relief Valve is included with your water heater to reduce risk of explosion by discharging hot water. Additional temperature and pressure protective equipment may be required by local codes.

A nationally recognized testing laboratory maintains periodic inspection of the valve production process and certifies that it meets the requirements for Relief Valves for Hot Water Supply

Systems, ANSI Z21.22. The T&P Relief

Valve’s relief pressure must not exceed the working pressure rating of the water heater as stated on the rating plate.

Maintain the T&P Relief Valve properly. Follow the maintenance instructions provided by the manufacturer of the T&P Relief Valve (label attached to T&P Relief Valve). If no label is attached to the T&P Relief Valve, follow the instructions in the T&P Relief

Valve Maintenance section of this manual.

An explosion could occur if the T&P

Relief Valve or discharge pipe is blocked. Do not cap or plug the T&P

Relief Valve or discharge pipe.

Fire and Explosion Risk if Hot Water is

Not Used for Two Weeks or More

C AUTION! Hydrogen gas builds up in a hot water system when it is not used for a long period (two weeks or more). Hydrogen gas is extremely fl ammable. If the hot water system has not been used for two weeks or more, open a hot water faucet for several minutes at the kitchen sink before using any electrical appliances connected to the hot water system.

Do not smoke or have an open fl ame or other ignition source near the faucet while it is open.

Residen al Electric Water Heater Use and Care Guide • 5

GETTING STARTED

Figure 1 -  Flexible connectors use compression fittings and do not require soldering.

Figure 2 -  Use a non-contact circuit tester to insure that the power is off before you work on a circuit.

Figure 3 -  Install a Pressure Reducing Valve set to 50 to 60 PSI.

1

Review all of the instruc ons before you begin work.

Improper installa on can damage the water heater, your home and other property, and can present risks of serious injury or death.

2

Check with your local and state authori es for any local or state codes that apply to your area. In the absence of local and state codes, follow Na onal Fire

Protec on Associa on (NFPA-70) and the current edi ons of the Na onal

Electric Code (NEC) and the Interna-

onal Plumbing Code (IPC). The instruc ons in this manual comply with na onal codes, but the installer is responsible for complying with local codes.

Massachuse s code requires this water heater to be installed in accordance with Massachuse s 248-

CMR 2.00 and 248-CMR 5.00: State

Plumbing Code. Other local and state authori es may have similar requirements or other codes applicable to the installa on of this water heater.

3 supplies:

Before you start, be sure you have, and know how to use, the following tools and

• Plumbing tools and supplies appropriate for the type of water pipes in your home

• Threaded connectors (Figure 1) for the cold and hot water pipes

• For homes plumbed with plastic pipe, use threaded connectors suitable for the specific type of plastic pipe used: CPVC and PEX (crosslinked polyethylene). Do not use

PVC pipe.

• For homes with copper pipes, you may purchase connector kits with compression fittings that don’t require soldering

(Figure 1). Compression fittings are easier to install than soldering copper pipes.

• Thread sealant tape or pipe joint compound approved for potable water

• Tools to make the electrical connections (for example, screwdrivers, wire strippers)

• Non-Contact circuit tester to check for power (Figure 2)

• Water Pressure Gauge (Figure 4)

Recommended Accessories:

• Suitable drain pan (Figure 6 on page 8)

• Automatic leak detection and shutoff device

• Pressure Reducing Valve (Figure 3 on page 6)

• Thermal Expansion Tank (Figure 5 on page 7)

• Point-of-use Thermostatic Mixing

Valves (Figure 7 on page 8)

6 • Residen al Electric Water Heater Use and Care Guide

INSTALLATION

Follow these steps for proper installa on :

Step 1:

✓

Verify that your home is equipped and up-to-date for proper opera on

Installing a new water heater is the perfect me to examine your home’s plumbing system and make sure the system is up to current code standards.

There have likely been plumbing code changes since the old water heater was installed. We recommend installing the following accessories and any other needed changes to bring your home up to the latest code requirements.

Use the checklist below and inspect your home. Install any devices you need to comply with codes and assure that your new water heater performs at its best. Check with your local plumbing

✓

Water pressure

We recommend checking your home’s water pressure with a pressure gauge (Figure 4.) Most codes allow a maximum incoming water pressure of

80 psi. We recommend a working pressure no higher than 50-60 psi.

HOW: Purchase an inexpensive water pressure gauge available at your local plumbing supplier . Connect the Water

Pressure Gauge to an outside faucet and measure the maximum water pressure experienced throughout the day (highest water pressures o en occur at night).

✓

Water pressure increase caused by thermal expansion

Verify that you have a properly sized

Thermal Expansion Tank (Figure 5). We recommend installing an expansion tank if your home does not have one.

Codes require a properly pressurized, properly sized Thermal Expansion Tank in almost all homes. (See photo on inside front cover.)

Figure 4 -  Use a Water Pressure Gauge to make sure your home’s water pressure is not too high.

To limit your home’s water pressure:

Locate your home’s Pressure Reducing Valve (PRV) on the main incoming

(cold) water supply line and adjust the water pressure control to between 50 and 60 psi. If your home does not have a Pressure Reducing Valve, install a

PRV on the home’s main water supply line and set it to between 50 and 60 psi. Pressure Reducing Valves are available at your local plumbing supplier .

BACKGROUND: Over the years, many u li es have increased water supply pressures so they can serve more homes. In some homes today, pressures exceed 100 psi. High water pressures can damage water heaters, causing premature leaks. If you have replaced toilet valves, had a water heater leak, or had to repair appliances connected to the plumbing system, pay par cular a en on to your home’s water pressure. When purchasing a

PRV, make sure the PRV has a built-in bypass.

Figure 5 -  A Thermal Expansion Tank helps protect the home’s plumbing system from pressure spikes.

HOW: Connect the Thermal Expansion

Tank (available at your local plumbing supplier ) to the cold water supply line near the water heater. The expansion tank contains a bladder and an air charge. To work properly, the Thermal

Expansion Tank must be sized according to the water heater’s tank capacity and pressurized to match the home’s incoming water pressure. Refer to the installa on instruc ons provided with the Thermal Expansion Tank for installa on details.

Residen al Electric Water Heater Use and Care Guide • 7

INSTALLATION

BACKGROUND: Water expands when heated, and the increased volume of water must have a place to go, or thermal expansion will cause large increases in water pressure (despite the use of a Pressure Reducing Valve on the home’s main water supply line). The Safe Drinking Water Act of

1974 requires the use of backfl ow preventers and check valves to restrict water from your home reentering the public water system. Backfl ow preventers are o en installed in water meters and may not be readily visible.

As a result, most all plumbing systems today are now “closed,” and almost all homes now need a Thermal Expansion Tank.

A Thermal Expansion Tank is a prac cal and inexpensive way to help avoid damage to the water heater, washing machine, dishwasher, ice maker and even toilet valves. If your toilet occasionally runs for no apparent reason

(usually briefl y at night), that may be due to thermal expansion increasing the water pressure temporarily.

Water pipe and tank leaks

Leaks from plumbing pipes or from the water heater itself can damage property and could cause a fi re risk.

• Install an automatic leak detection and shutoff device (available at your local plumbing supplier).

These devices can detect water leaks and can shut off the water heater’s water supply if a leak occurs.

Figure 6 -  A suitable drain pan piped to an adequate drain can help protect flooring from leaks and drips.

• Install a suitable drain pan (available at your local plumbing supplier) under the water heater (Figure

6) to catch condensation or leaks in the piping connections or tank.

Most codes require, and we recommend, installing the water heater in a drain pan that is piped to an adequate drain. The drain pan must be at least two inches wider than the diameter of the water heater.

Install the drain pan so the water level would be limited to a maximum depth of 1-3/4”.

✓

Water temperature regula on bathroom sink, bath, shower). Consult the valve manufacturer’s instruc-

ons or a qualifi ed person.

WARNING! Even if the water heater thermostat is set to a rela vely low temperature, hot water can scald.

Install Thermosta c Mixing Valves at each point-of-use to reduce the risk of scalding ( page 4 ).

BACKGROUND: A Thermosta c Mixing Valve, installed at each pointof-use, mixes hot water from the water heater with cold water to more precisely regulate the temperature of hot water supplied to fi xtures. If you aren’t sure if your plumbing system is equipped with properly installed and adjusted Thermosta c Mixing

Valves at each point where hot water is used, contact a qualifi ed person for more informa on.

Figure 7 -  Thermostatic Mixing Valves installed at each point -of-use can help prevent scalds.

Install Thermosta c Mixing Valves

(Figure 7) to regulate the temperature of the water supplied to each pointof-use (for example, kitchen sink,

8 • Residen al Electric Water Heater Use and Care Guide

INSTALLATION

Step 2:

Verify that the loca on is appropriate

Before installing your water heater, ensure that:

1

The water heater will be:

• Installed indoors close to the center of the plumbing

system.

• In a suitable drain pan piped to an adequate floor drain or external to the building (Figure 6 on page

8).

• In an area that will not freeze

• In an area that is suitable for installing the water heater vertically

2

The loca on has adequate space (clearances) for periodic servicing.

3

The fl oor can support the weight of a full water heater.

4

Your area is not prone to earthquakes. If it is, use special straps as required by local building codes.

NOTICE: The state of California requires bracing, anchoring, or strapping the water heater to avoid its moving during an earthquake. Contact local u li es for code requirements in your area, visit h p://www.dsa.dgs.ca.gov, or call 1-916-445-8100 and request instruc ons. Other loca ons may have similar requirements. Check with your local and state authori es.

5

The loca on is not prone to physical damage by vehicles, fl ooding, or other risks.

Vehicle

Stop

Drain

Pan

Drain

Figure 8 -  In a garage, install a vehicle stop to avoid water heater damage.

6

Avoid loca ons such as a cs, upper fl oors, or where a leak might damage the structure or furnishings. Due to the normal corrosive ac on of water, the tank will eventually leak. To minimize property damage from leaks, inspect and maintain your water heater in accordance with this manual’s instruc ons.

Install a suitable drain pan under the water heater piped to an adequate drain. Inspect the drain pan, pipes, and surrounding area regularly and fi x any leaks found. Drain pans are available at

your local plumbing supplier. Leaks are frequently in the plumbing system itself and not the water heater.

Step 3:

Removing the old water heater

1

Read each installa on step and decide if you have the necessary skills to install the water heater. Only proceed if you can safely perform the work. If you are not comfortable, have a qualifi ed person perform the installa on.

2

Locate the water heater’s circuit breaker and turn it OFF

(or remove the circuit’s fuses).

3

On the old water heater, remove the electrical junction box access panel.

Using a non-contact circuit tester, check the wiring to make certain the power is OFF.

WARNING! Working on an energized circuit can result in severe injury or death from electrical shock.

Disconnect the electrical

4 wires.

5

Open a hot water faucet and let the hot water run un l it is cool (This may take 10 minutes or longer).

Figure 9 - Let the hot water run until it is cool.

WARNING! Be sure the water runs cool before draining the tank to reduce the risk of scalding.

Connect a garden hose to the

6 drain valve and place the other end of the hose in a drain, outside, or a bucket. (Note that sediment in the bo om of the tank may clog the valve and prevent it from draining. If you can’t get the tank to drain, contact a qualifi ed person.)

Residen al Electric Water Heater Use and Care Guide • 9

INSTALLATION

7

8

Turn the cold water supply valve OFF.

Open the drain valve on the water heater.

Figure 10 - Draining the old water heater.

9

Also open a hot water faucet to help the water in the tank drain faster.

When the tank is empty,

10 disconnect the Temperature &

Pressure (T&P) Relief Valve discharge pipe. You may be able to reuse the discharge pipe, but do not reuse the old T&P Relief Valve. A new

T&P Relief Valve comes installed on your water heater (or on some models, is in the carton with the water heater).

Figure 11 - Removing the T&P Relief Valve discharge pipe.

11

Disconnect the water pipes.

Many water pipes are connected by a threaded union which can be disconnected with wrenches. If you must cut the water pipes, cut the pipes close to the water heater’s inlet and outlet connec ons, leaving the water pipes as long as possible. If necessary, you can make them shorter later when you install the new water heater.

12 Remove the old water heater.

WARNING! Use two or more people to remove or install water heater.

Failure to do so can result in back or other injury.

Step 4:

Installing the new water heater

1

Completely read all instruc-

ons before beginning. If you are not sure if you can complete the installa on, DO NOT

RETURN THIS UNIT TO THE STORE.

Seek assistance from any of the following sources:

• Schedule an appointment with a qualified person to install your water heater.

• Call our Technical Assistance Hotline which is listed on the water heater’s warranty sheet.

2

3

Install a suitable drain pan that is piped to an adequate drain.

Set the water heater in place taking care not to damage the drain pan.

NOTICE: Most codes require se ng the water heater in a suitable drain pan piped to an adequate drain. The drain pan helps avoid property damage which may occur from condensa-

on or leaks in the piping connec ons or tank. The drain pan must be at least two inches wider than the diameter of the water heater. Install the drain pan so the water level is limited to a maximum depth of 1-3/4”.

4

Verify that the water heater is properly set in place. Check that:

• The T&P Relief Valve will not be in contact with any electrical parts.

• There is adequate space to install the T&P Relief Valve discharge pipe and that it can be piped to a separate drain (and not into the drain pan).

• There is adequate access and space around the water heater for future maintenance.

10 • Residen al Electric Water Heater Use and Care Guide

INSTALLATION

DO NOT CONNECT ELECTRICAL

WIRING UNTIL YOU ARE

INSTRUCTED TO DO SO.

NOTICE: Connec ng electrical power to the tank before it is completely full of water (water must run FULL

STREAM from a hot water tap for a full three minutes) will cause the upper hea ng element to burn out.

Step 5:

Connect the Temperature and Pressure (T&P)

Relief Valve/Pipe

Most T&P Relief Valves are pre-installed at the factory. In some cases, they are shipped in the carton and must be installed in the opening marked and provided for this purpose and according to local codes.

WARNING!

To avoid serious injury or death from explosion, install a T&P

Relief Valve according to the following instruc ons:

1

If your water heater does not have a factory installed T&P

Relief Valve, install the new

T&P Relief Valve that came with your water heater. Do not reuse an old T&P

Relief Valve. Install a T&P Relief Valve discharge pipe according to local codes and the following guidelines:

• The discharge pipe should be at least

3/4” inside diameter and sloped for proper drainage. Install it to allow complete drainage of both the T&P

Relief Valve and the discharge pipe.

• The discharge pipe must withstand

250°F (121°C) without distor on. Use only copper or CPVC pipe. Do not use any other type of pipe, such as

PVC, iron, fl exible plas c pipe, or any type of hose.

Figure 12 -  The T&P Relief Valve discharge pipe must be installed properly and piped to an adequate drain.

• Terminate the discharge pipe a maximum of six inches above a fl oor drain or outside the building. Do not drain the discharge pipe into the drain pan; instead pipe it separately to an adequate drain. In cold climates, terminate the discharge pipe inside the building to an adequate drain.

Outside drains could freeze and obstruct the drain line. Protect the drain from freezing.

DISCHARGE

PIPE

DRAIN

PIPE

Figure 13 - The end of the T&P Relief Valve discharge pipe must stop no more than six inches above a floor drain or terminate outside the building.

• Do not place any valve or other restric on between the tank and T&P

Relief Valve. Do not cap, block, plug, or insert any valve between the T&P

Relief Valve and the end of the discharge pipe. Do not insert or install any reducer in the discharge pipe.

Residen al Electric Water Heater Use and Care Guide • 11

INSTALLATION

Step 6:

Install shutoff and tempering valves

1

If one is not already installed, install a manual shutoff valve in the cold water line that supplies the water heater. Install the shutoff valve near the water heater so that it is readily accessible. Only use valves that are compa ble with potable water. Use only full-fl ow ball or gate valves. Other types of valves may cause excessive restric on to the water fl ow.

2

Install a Thermosta c Mixing

Valve at each point-of-use

(for example, kitchen sink, bathroom sink, bath, shower).

Consult the valve manufacturer’s instruc ons or a qualifi ed person.

Figure 14 - Install Thermostatic Mixing

Valves at each point where hot water will be used.

WARNING! Even if the water heater’s thermostat(s) are set to a rela vely low temperature, hot water can scald. Install Thermosta c Mixing

Valves at each point-of-use to reduce the risk of scalding. ( page 4 .)

3

For water heaters that are fed by a solar water hea ng system (or any other pre-hea ng system), always install a Thermosta c

Mixing Valve or other temperature limi ng device in the inlet water supply line to limit water supply inlet temperature to 120°F. Solar water hea ng systems can supply water with temperatures exceeding 170°F and may result in water heater malfunc on.

WARNING! Hot water provided by solar hea ng systems can cause severe burns instantly, resul ng in severe injury or death ( page 4 ).

Step 7:

1

Connect the water supply

Determine the type of water pipes in your home. Most homes use copper water pipes, but some use CPVC or cross-linked polyethylene (PEX). Use fi ngs appropriate for the type of pipe in your home. Do not use iron or PVC pipe – they are not suitable for potable water.

2

Connect the cold water supply using 3/4 inch

Na onal Pipe Thread “NPT” to the cold water inlet nipple.

For ease of removing the water heater for service or replacement, connect the water pipes with a coupling called a union. We recommend using a dielectric-type union (available at your local plumbing supplier ). Dielectric unions can help prevent corrosion caused by ny electric currents common in copper water pipes and can help extend the life of the water heater.

IF YOU HAVE COPPER

PIPES:

If your home has copper water pipes, you can solder the water pipe connec ons or use compression fi ngs which don’t require soldering. Compression fi ngs are easier to install than soldering pipe. Check with local plumbing of pipe materials are suitable for your loca on. Do not use leadbased solder.

NOTICE: Do not solder pipes while they are a ached to the water heater. The water heater’s inlet and outlet connec ons contain non-metallic parts which could be damaged. The proper way to connect the water heater to copper water pipes is as follows:

• Solder a short length of pipe

(about a foot or so) to a threaded adapter using only

95/5 n-an mony or equivalent solder. A ach the threaded adapters to the water heater’s connec ons (using thread sealant tape or pipe joint compound). Connect the home’s water pipes by soldering, keeping the connec ons at the water heater cool with wet rags.

12 • Residen al Electric Water Heater Use and Care Guide

INSTALLATION

NOTICE: Most water heater models contain energy saving heat traps in the inlet and outlet connec ons. Do not remove the heat traps.

3

Connect the hot water supply using 3/4 inch NPT to the hot water outlet. Follow the same connec on guidelines as for the cold water supply.

4

Install insula on (or heat tape) on the water pipes especially if the indoor installa on area is subject to freezing temperatures.

Insula ng the hot water pipes can

5

Double check to make sure the hot and cold water pipes are connected to the correct hot and cold water fi ngs on the water heater.

6

If needed, install (or adjust) the home’s Pressure Reducing

Valve to 50-60 psi and install a

Thermal Expansion Tank.

2

Turn the cold water supply back on.

Figure 15 - A Pressure Reducing Valve is required if your home’s water pressure is above 80 psi.

Figure 16 - The Thermal Expansion Tank should be pressurized with air, to match the home’s incoming water pressure.

Step 8:

Verify connec ons and completely fi ll tank

To remove air from the tank and allow the tank to fi ll completely with water, follow these steps:

1

Remove the aerator at the nearest hot water faucet. This allows any debris in the tank or plumbing system to be washed out.

Full-fl ow ball valve

Figure 17 - Fully open the cold water supply valve.

3

Open a hot water faucet and allow the water to run un l it fl ows with a full stream.

4

5

Let the water run full stream for three full minutes.

Close the hot water faucet and replace the aerator.

6

Check inlet and outlet connec-

ons and water pipes for leaks.

Dry all pipes so that any drips or leaks will be apparent. Repair any leaks. Almost all leaks occur at connec-

ons and are not a tank leak.

Residen al Electric Water Heater Use and Care Guide • 13

INSTALLATION

NOTICE: The tank must be completely empty of air and full of water before connec ng electrical power to avoid “Dry Firing.”

Dry Firing may result in the upper element burning out. This is a common installa on mistake. After you make the water connec-

ons, but before you connect the electrical power, open a hot water faucet and let the water run full un l all the air is removed.

Let the “hot” water run full for three minutes or longer before connec ng any electrical wires. A

Dry Fired upper hea ng element is an installa on error and is not covered under warranty.

If Dry Firing occurs, replace the upper hea ng element according to the instruc ons on page 21 .

Step 9:

Make electrical connec ons

WARNING! Working on an energized circuit can result in severe injury or death from electrical shock.

NOTICE: Do not turn electrical power on unless you are sure all of the air is out of the tank and the tank is completely full of water. If power is applied before the tank is completely full of water, the upper element will burn out

(Dry Fire).

1

Be sure the electrical power to the water heater is turned

OFF at the circuit breaker panel (or remove the circuit’s fuses).

2

Using a non-contact circuit tester, check the wiring to make certain the power is OFF.

3

Check the water heater’s data plate and ensure that the home’s voltage, wiring size

(ampacity) and circuit breaker ra ng and type are correct for this water heater. Refer to the wiring diagram located on the water heater for the correct electrical connec ons. Ensure that wire sizes, type, and connec ons comply with all applicable local codes.

In the absence of local codes, follow

NFPA-70 and the current edi on of the

Na onal Electric Code (NEC).

4

Remove the cover on the electrical junc on box on the top of the water heater.

Figure 18 - The water heater’s electrical requirements can be determined from the data plate.

5

Install wiring in an approved conduit (if required by local codes). Use a UL listed or CSA approved strain relief to secure the electrical wiring to the water heater.

6

Connect the ground wire to the green ground screw.

Connect the home’s two power wires to the water heater’s two power wires. Use suitable wire nuts or other approved means to make the power connec ons.

Figure 19 - Connecting the electrical wires.

14 • Residen al Electric Water Heater Use and Care Guide

INSTALLATION

7

Replace the junc on box cover and secure with the screws provided.

WARNING! Be sure cover is secured to reduce the risk of fi re and electric shock.

Step 10:

Adjus ng the

Temperature

With the installa on steps completed, you may adjust the water heater’s temperature se ng if desired.

1

Set the thermostat(s) to desired temperature. The thermostat(s) on this water heater have been factory set to approximately 120°F to reduce the risk of scald injury. You may wish to set a higher temperature to provide hot water for automa c dishwashers or laundry machines, to provide more hot water capacity, and to reduce bacterial growth. Higher tank temperatures

(140° F) kill bacteria that cause a condi on known as “smelly water” and can reduce the levels of bacteria that cause water-borne diseases.

WARNING! Higher temperatures increase the risk of scalding, but even at

120°F, hot water can scald ( page 4 ).

If you increase the water heater’s temperature se ng, install Thermosta c

Mixing Valve(s) at each point-of-use to reduce the risk of scalding.

• Fold the insulation back in place and replace the access panels.

WARNING! Be sure panels are secured to reduce the risk of fi re and electric shock.

2

Turn the electric power back on.

Figure 20 -  Adjust Thermostat Mixing

Valves at each point-of-use 120°F or lower.

To adjust the water heater’s thermostat:

• Be sure the electrical power to the water heater is turned OFF at the circuit breaker panel (or remove the circuit’s fuses).

WARNING! Working near an energized circuit can result in severe injury or death from electrical shock. Check wires with a circuit tester to make sure power is off .

• Remove the upper and lower access panels and fold away the insulation.

• Turn the water temperature dial clockwise ( >>) to increase the temperature, or counter clockwise ( << ) to decrease the temperature. Adjust both thermostats to the same temperature setting. To avoid a shortage of usable hot water, do not adjust the upper thermostat to a temperature setting that is higher than the lower thermostat’s temperature setting.

NOTE: Most models have two thermostats, but some models may only have one. If your water heater has only one thermostat, it is located behind the lower access panel.

3

Wait for the water to heat up.

It may take several hours for a tank of cold water to heat up.

If you have no hot water a er two hours, refer to “TROUBLESHOOTING”

Section on page 17.

WARNING! If you have increased the temperature se ng and the

Thermosta c Mixing Valves are not set properly (or not installed) you could scald yourself while checking the temperature.

4

Check water temperature at several points of use in your home (for example, bathtub faucet, shower, or lavatory sink) and adjust the Thermosta c Mixing Valves as needed. If you aren’t sure how to adjust the Thermosta c Mixing Valve se ngs, or aren’t sure if you have

Thermosta c Mixing Valves, contact a qualifi ed person.

Residen al Electric Water Heater Use and Care Guide • 15

INSTALLATION

Step 11:

Opera on

The water heater is now ready for normal opera on. To keep your water and extend its life, perform maintenance according to the schedule on page 20.

Vaca on

To save energy, lower the temperature se ng on the thermostat(s) if you plan to be gone for an extended me.

Follow the instruc ons in Step 10 for adjus ng the thermostat to a lower temperature se ng before you leave and to properly raise the temperature se ng when you return.

C AUTION! Hydrogen gas builds up in a hot water system when it is not used for a long period (two weeks or more). Hydrogen gas is extremely fl ammable. If the hot water system has not been used for two weeks or more, open a hot water faucet for several minutes at the kitchen sink before using any electrical appliances connected to the hot water system.

Do not smoke or have an open fl ame or other igni on source near the faucet while it is open.

Need Assistance?

Call our Technical Assistance Hotline which is listed on the water heater’s warranty sheet .

We can help you with installa on, opera on, troubleshoo ng, or maintenance.

Before you call, write down the model and serial number from the water heater’s data plate.

16 • Residen al Electric Water Heater Use and Care Guide

TROUBLESHOOTING

WARNING! Working near an energized circuit can result in severe injury or death from electrical shock.

WARNING! When you are fi nished, be sure all covers are secured to reduce the risk of fi re and electric shock.

No Hot Water

The most likely reasons for an electric water heater to produce NO hot water are:

• No electric power—a common problem with new installations

• Burned out upper element (Dry

Fired) — a common problem with new installations

• Tripped Energy Cut Off (red button on upper thermostat)

• The water heater’s inlet and outlet connections are reversed (usually only in new installations)

• Broken upper thermostat (or wiring)

• A leak in the hot water side of the plumbing system that exceeds the water heater’s heating capacity and makes it appear that the water heater is producing little to no hot water

Follow these steps to diagnose and correct common electrical problems:

1

Check the electric power to the water heater.

No hot water is o en caused by a problem with the home’s electrical wiring or circuit breakers. You’ll need a non-contact circuit tester. Follow these guidelines:

• Locate the water heater’s circuit breaker and turn it off (or remove the circuit’s fuses).

• Locate the electrical junction box on top of the water heater and remove the cover.

• Identify the two power wires. The power wires are usually black/black or black/red—the green or copper wire is the ground wire.

Figure 21 -  Use a non-contact circuit tester to check for electrical power.

• Turn the circuit breaker back on

(or install the fuses) and check the power on both incoming power wires using a non-contact circuit tester.

• Turn the power off and replace the cover on the electrical junction box.

If the water heater is not ge ng power, contact a qualifi ed person to have your home’s wiring or circuit breakers checked.

2

Check the upper hea ng element.

If the water heater is ge ng electrical power, check to see if the upper hea ng element has burned out. If the upper element is burned out, you’ll have no hot water. To check the upper element, you’ll need a mul meter capable of reading resistance.

• Turn the power OFF at the circuit breaker or remove fuses.

• Remove the upper access panel.

• Remove the insulation to access the upper thermostat and heating element.

3

Check the top two screws of the upper thermostat using a non-contact circuit tester and confi rm that power is off ( screw terminals 1 and 3 in photo on next page).

• With the electrical power off , remove the two power wires from the upper hea ng element.

Figure 22 -  Use a multimeter to check the resistance of the upper heating element.

4

Check the resistance of the upper hea ng element using a mul meter.

Measure the resistance between the two screw terminals on the upper hea ng element. A good element will have a resistance ranging between 5 and 25

Ohms. If the resistance is:

Outside this range.

Replace the element (see the Rou ne Maintenance sec on on page 20). On a new water heater, a burned out upper hea ng element is almost always caused by turning the power on before the tank was completely full of water (Dry Fire).

(See Step 8 in the Installa on sec on.)

Within this range.

Rea ach the power wires, making sure the wires are in good condi on and the connec ons are clean and ght. Next, check the following:

Residen al Electric Water Heater Use and Care Guide • 17

TROUBLESHOOTING

5

Check/Reset Energy Cut Off

(ECO) Bu on.

Figure 23 -  Energy Cut Off (ECO) button

The Energy Cut Off (ECO) shuts off power to the water heater’s elements if the temperature of the water in the tank gets too hot. If the ECO has tripped, you’ll have no hot water. A tripped ECO can usually be reset, but you should have a qualifi ed person inves gate the cause of the overhea ng and repair the problem. Do not turn the power back on un l the cause of the overhea ng has been iden fi ed and repaired.

To check the Energy Cut Off (ECO)

• Turn off the power to the water heater.

WARNING! Working near an energized circuit can result in severe injury or death from electrical shock. Check power wires in the electrical junc on box with a non-contact circuit tester to make sure power is off .

• Press the red ECO reset button (see photo above).

• The ECO was tripped if you hear a click when it is reset. In most cases, a tripped ECO indicates that the tank overheated due to a problem with one of the elements or thermostats—have a qualified person check the upper and lower elements and thermostats and replace if necessary.

• The ECO was not tripped if you didn’t hear a click. In that case, the upper thermostat should be checked by a qualified person.

• Replace the insulation and the upper access panel.

• Turn off the power to the water heater.

WARNING! Be sure all covers are secured to reduce the risk of fi re and electric shock.

or Slow Hot Water

Recovery

WARNING! Because of the increased risk from scalding, if you set the water heater’s thermostat(s) higher than

120°F, Thermosta c Mixing Valves at each point-of-use are par cularly important (page 4).

If the hot water is simply not warm enough, there are several possible causes:

• Faulty Thermostatic Mixing Valve in a faucet or shower control (check other faucets in the house for hot water)

• One (or both) of the thermostats set too low

• Water heater’s capacity too small (or usage too high)

• Reversed plumbing connections or melted dip tube (usually found soon after new installation)

• Plumbing leak

• Bad lower heating element (or lower thermostat)

• Low supply voltage

Thermosta c Mixing Valves.

If the hot water is simply not warm enough, make sure the faucet you are checking doesn’t have a defec ve Thermosta c Mixing

Valve. Many shower controls now have built-in mixing valves. If these devices fail, they can reduce the amount of hot water the shower or faucet delivers even though there is plenty of hot water in the tank. Always check the water temperature at several faucets to make sure the problem is not in a faucet or shower control.

Thermostats set too low. If the water temperature at several faucets is too cool, adjust the thermostat(s) according to the instruc ons in Step 10 of the

Installa on sec on of this manual.

Undersized water heater. If your water heater runs out of hot water too quickly, it may be too small for your needs. If the water heater is old, consider replacing it with a larger model. If the water heater is in good condi on, you may be able to meet your family’s hot water needs with the exis ng water heater by installing Thermosta c Mixing Valves at each point-of-use and then turning the thermostat(s) to a higher se ng. See

“Step 10” on page 15.

You can also reduce your home’s hot water needs by washing clothes in cold water, installing fl ow restrictors on shower heads, repairing leaky faucets, and taking other conserva on steps.

Reversed connec ons or melted dip tube.

Check the hot and cold connec-

ons and make sure your home’s hot water pipe is connected to the hot water outlet on the water heater. Usually, reversed connec ons are found soon a er the installa on of a new unit. If copper pipes were soldered while they were a ached to the water heater, the dip tube may have melted. The dip tube is a long plas c tube inside the tank a ached to the cold water inlet. If the dip tube has melted, it can be replaced by removing the cold water inlet connec on, removing the old dip tube and installing a new one.

Plumbing leak. Even a small leak in the hot water side of the home’s plumbing system can make it appear that the water heater is producing li le to no hot water. Locate and repair the leak.

Lower hea ng element not working.

If the lower hea ng element (or, more rarely, the lower thermostat) is not working, you will have some hot water but not as much as before. Because the lower element does most of the work, the lower element usually wears out before the upper element. Replace the lower element and/or thermostat if

18 • Residen al Electric Water Heater Use and Care Guide

TROUBLESHOOTING necessary (see page 21).

Temperature Too High

If the water temperature is too hot:

• Install or adjust the Thermostatic

Mixing Valves for each point-of-use

(see manufacturer’s instructions), or

• Adjust the thermostat(s) on the water heater (see Step 10 in the installation section of this manual).

A nonfunc oning thermostat or a shorted hea ng element can cause extremely hot water. If the Temperature and Pressure Relief Valve (T&P Valve) releases large amounts of very hot water, it is likely due to a shorted hea ng element, or more rarely a nonfunc oning thermostat, or the thermostat does not fi t snuggly against the tank. Very high water temperatures can also cause the Energy Cut Off (ECO) to trip (see page 18). Turn power off un l this problem is fi xed.

Low Water Pressure

Check both the cold and hot water at a sink to determine if the lower pressure is only on the hot water side. If both hot and cold faucets have low pressure, call your local water u lity. If the low pressure is only on the hot water side, the primary causes of this are:

• Melted heat traps or dip tube. Soldering copper pipes while they are connected to the water heater can melt the heat traps inside the hot and cold water connections or the dip tube

(cold water side). Melted heat traps or a melted dip tube can restrict the flow of hot water. If that’s the case, replace the heat traps or dip tube.

• Partially closed supply valve. Open the water heater’s supply valve fully.

Drips from T&P Relief

Valve Discharge Pipe

A small amount of water dripping from the Temperature and Pressure (T&P)

Relief Valve usually means the home’s water pressure is too high or you need a properly sized and pressurized Thermal Expansion Tank. Refer to Step 1 in the Installa on sec on of this manual for more informa on. A large amount of hot water coming from the T&P discharge pipe may be due to the tank overhea ng.

WARNING! Do not cap or plug the

T&P relief valve or discharge pipe, and do not operate the water heater without a func oning T&P Relief Valve

- this could cause an explosion.

Water pressure too high. High water pressure can cause the T&P Relief

Valve to drip. Install a Pressure Reducing Valve (PRV) on the main cold water supply line. Adjust the PRV to between

50 and 60 psi.

Thermal Expansion Tank.

Install a

Thermal Expansion Tank. If a Thermal

Expansion Tank is already installed and the T&P Relief Valve discharge pipe drips, the Thermal Expansion Tank may be pressurized to the wrong pressure or the internal bladder may be defec ve.

Refer to the instruc ons that came with the Thermal Expansion Tank for more informa on.

Debris.

In rare cases, debris can s ck inside the T&P Relief Valve preven ng the valve from sea ng fully. In that case, the T&P Relief Valve discharge pipe will drip. You may be able to clear debris from the T&P Relief Valve by manually opera ng the valve, allowing small quan es of water to fl ush out the debris. Refer to the T&P Relief Maintenance sec on of this manual.

WARNING! When manually operating the temperature-pressure relief valve, make sure that no one is in front of or around the discharge outlet. The water may be extremely hot and could cause severe burns. Also ensure that the water discharge will not cause property damage.

If the water pressure is between 50 and 60 psi, a Thermal Expansion Tank is installed and properly pressurized, and the valve has been cleared of any debris, and it s ll drips, the valve may be broken—have a qualifi ed person replace the T&P relief valve.

Water Odor

Harmless bacteria normally present in tap water can mul ply in water heaters and give off a “ro en egg” smell.

Although elimina ng the bacteria that causes “smelly water” with a Chlorina-

on system is the only sure treatment, in some cases, the standard anode rod that came with your water heater can be replaced with a special zinc anode rod which may help reduce or eliminate the odor. Contact a qualifi ed person.

NOTE: To protect the tank, an anode rod must be installed in the water heater at all mes or the warranty is void.

In cases where the “ro en egg” smell is pronounced, you can raise the tank temperature to 140°F in order to reduce bacteria growth in the tank.

WARNING! Because higher temperatures increase the risk of scalding, if you set the thermostat(s) higher than

120°F, Thermosta c Mixing Valves at each point-of-use are par cularly important (page 4).

Residen al Electric Water Heater Use and Care Guide • 19

MAINTENANCE

Rou ne Maintenance

Rou ne maintenance will help your water heater last longer and work better. If you can’t perform these rou ne maintenance tasks yourself, contact a qualifi ed person.

Water Heater Maintenance

A er the fi rst six months, drain and fl ush the water heater and inspect the anode rod. Depending on the hardness of your water, repeat this process at least annually, or more frequently if needed. From me to me, you may need to replace a hea ng element or a thermostat. All three maintenance tasks are described below.

Draining and Flushing the

Water Heater

Tap water contains minerals that can form lime deposits on hea ng elements or sediment in the bo om of the tank. The amount of lime deposits or sediment depends on the hardness of your tap water. The rate at which sediment builds up depends on water quality and hardness in your area, the temperature se ngs, and other variables. We recommend draining and fl ushing the water heater a er the fi rst six months of opera on to determine the amount of sediment build up.

Draining sediment extends the life of the tank, hea ng elements, and drain valves.

• In areas with very hard water, remove and check the heating elements whenever you drain the tank. If you have heavy lime deposits on heating elements, you will need to replace them more often.

• Sediment may form large masses that can prevent the tank from draining. Have a qualified person use a de-liming agent suitable for potable water to remove the sediment buildup.

• In most cases, it is easier and cheaper to replace lime-encrusted elements than trying to remove heavy lime deposits.

To drain and fl ush the tank:

1

Locate the water heater’s circuit breaker and turn it OFF

(or remove the circuit’s fuses).

Figure 24 - Circuit Breaker

2

Open a hot water faucet and let the hot water run un l it is cool.

Figure 25 - Water Faucet

WARNING! Be sure the water runs cool before draining the tank to reduce the risk of scalding.

3

Connect a garden hose to the drain valve and place the other end of the hose in a drain, outside, or in buckets.

4

5

Turn the cold water supply valve OFF.

Open the drain valve on the water heater.

Figure 26 - Drain Valve

6

Open a hot water faucet to help the water in the tank drain faster.

NOTICE: DO NOT turn electrical power back on unless the tank is completely full of water.

Remove and inspect the

7 anode rod (see Repair Parts

Illustra on on back cover for loca on of the anode rod). Replace the anode rod if it is depleted. Turn power off . Run hot water un l it’s cool. Turn cold water supply valve off . Open a hot water faucet to depressurize tank.

Locate and remove the black plas c cover marked “Anode” Use a “key hole” saw or similar tool to remove the foam insula on covering the anode rod. Once the anode rod is exposed, use a 1 1/16” socket wrench with an extension to remove it. Inspect the anode rod and replace if depleted.

Apply thread sealant tape or pipe joint compound and reinstall the anode rod

ghtly. It is not necessary to replace the foam removed to access the anode. Turn cold water supply valve on. When hot water runs full, close hot water faucet. Check for leaks and repair if necessary. Turn power on.

Figure 27 - Anode Rods from new (top) to partially depleted (middle) to fully depleted stage (bottom)

Anode Rod.

The anode rod is a sacrifi cial metal rod that helps reduce corrosion and premature failure (leaks) in the tank.

The anode rod is a consumable item.

Inspect the anode rod a er the fi rst six months of opera on when you drain and fl ush the tank. Replace the anode rod if it is substan ally worn out or depleted.

Therea er, inspect the anode rod annually or more frequently if needed. If you use a water so ener, your anode

20 • Residen al Electric Water Heater Use and Care Guide

MAINTENANCE rod will deplete faster than normal.

Inspect the anode rod more frequently, replacing the anode rod as needed.

Obtain new anode rods from your local plumbing supplier or have a qualifi ed person replace it. (Anode rods are a consumable item and are not covered under warranty).

8

If the sediment was present when the tank was drained, fl ush the tank by opening the cold water supply valve and le ng the water run un l no more sediment drains from the tank. Close the drain valve when you are done.

NOTICE: Do not turn power back on un l the tank is completely full of water.

For complete instruc ons on fi lling the tank, follow Step 8 in the Installa on sec on.

9

Refi ll the tank by opening the cold water supply valve. Make sure a hot water faucet is open and the drain valve is closed. Allow the hot water to run full for at least three minutes to make sure the tank has all the air removed and is completely full of water. Failure to perform this step can cause the upper hea ng element to burn out. Once you are certain the tank is completely full of water, close the hot water faucet.

10

Restore power to the water heater. It may take two hours for the tank to heat up.

Replacing the Hea ng Element

WARNING! Working on an energized circuit can result in severe injury or death from electrical shock. Turn power off . Check wires with a noncontact circuit tester to make sure power is off . When you are fi nished, be sure all covers are secured to reduce the risk of fi re and electric shock.

If you are not comfortable replacing a hea ng element or thermostat yourself, have this work done by a qualifi ed person. To replace the hea ng element, you’ll need the following tools and supplies:

Figure 28 -  Non-Contact Circuit Tester

• Always turn power OFF and check the power wires with a non-contact circuit tester before working on the water heater.

Figure 29 -  Heating Element (with gasket)

• Check your water heater’s data plate for the correct wattage and voltage. Heating elements are available your local plumber supplier.

Figure 30 -  Element Wrench

• Some regular sockets (1 1/2 inch) may work, but regular sockets are often beveled and may slip.

Inexpensive element wrenches are available at your local plumber supplier.

• Garden hose to drain the tank

• Hand dishwashing soap to lubricate the gasket

• A clean cloth to clean the threaded opening

• A flat blade and a Phillips screwdriver

Steps for Replacing the Hea ng

Element:

1

Turn the power OFF at the circuit breaker or remove fuses.

Figure 31 - Circuit Breaker

Open the electrical junc on

2 box on top of the water heater.

Using a non-contact circuit tester, check the power wires to make certain the power is OFF.

Figure 32 - Non-Contact Circuit Tester

3

Open a hot water faucet and let the hot water run un l it is cool.

Figure 33 - Water Faucet

WARNING! Be sure the water runs cool before draining the tank to reduce the risk of scalding.

4

Connect a garden hose to the drain valve and place the other end of the hose in a drain or outside (or use buckets). Turn OFF the cold water valve that supplies the water heater. Open the drain valve on the water heater. Opening a hot water faucet will help the tank drain faster.

Residen al Electric Water Heater Use and Care Guide • 21

MAINTENANCE

5

Remove the upper or lower access panel on the water heater, and then fold back the insula on and remove the plas c element/thermostat cover. the air removed and is completely full of water. Failure to perform this step can cause the upper hea ng element to burn out. Once you are certain the tank is completely full of water, close the hot water faucet. and check with a non-contact circuit tester before working on the water heater.

Figure 34 - Access Panel

6

With the tank drained and power off , remove the power wires from the element you intend to replace.

7

Remove the bad element using an element wrench.

8

Make sure the new element is the correct replacement by referring to the water heater’s data plate for voltage and wa age informa on.

9

Clean the threads in the tank opening with a rag. Insert the new element equipped with a rubber gasket. NOTE: Use a drop of hand dishwashing liquid to lubricate the gasket to help avoid damaging the gasket as it is being ghtened. Tighten with an element wrench.

NOTICE: Do not turn power back on un l the tank is completely full of water.

For complete instruc ons on fi lling the tank, follow Step 8 in the Installa on sec on.

10

Refi ll the tank by opening the cold water supply valve. Make sure a hot water faucet is open and the drain valve is closed. Allow the hot water to run full for at least three minutes to make sure the tank has all

Figure 35 - Drain Valve

11

Check the newly installed element for leaks. If a leak is present, ghten the element un l the leak stops. If you cannot stop the leak, drain the tank and remove the element. Inspect the gasket for damage. If the gasket is damaged, replace the gasket and re-install the element.

12

Once the element is successfully installed and there are no leaks, replace the power wires, thermostat cover, insula on, and access panel. Make sure all wire connec ons are ght. Replace the cover on the electrical junc on box.

13

Restore power to the water heater. It may take two hours for the tank to heat up.

Replacing the Thermostat

WARNING! Working on an energized circuit can result in severe injury or death from electrical shock. Turn power off . Check wires with a noncontact circuit tester to make sure power is off . When you are fi nished, be sure all covers are secured to reduce the risk of fi re and electric shock.

To replace the thermostat, you’ll need the following tools and supplies:

• A non-contact circuit tester. Always turn power OFF

Figure 36 - Upper and Lower Thermostats

• A replacement thermostat (available at your local plumbing supplier).

Note that the upper and lower thermostats are different (above).

Some models only have one thermostat.

• A business card to check the gap between the thermostat and the tank

• Tape and a permanent marker to mark the wires

• A flat blade and a Phillips screwdriver

Steps for Replacing the

Thermostat:

1

Turn the power OFF at the circuit breaker or remove fuses.

NOTICE: It is not necessary to drain the tank to replace a thermostat.

2

Open the electrical junc on box on top of the water heater. Using a non-contact circuit tester, check the power wires to make certain the power is OFF.

Figure 37 - Non-Contact Circuit Tester

22 • Residen al Electric Water Heater Use and Care Guide

MAINTENANCE

3

Remove the upper or lower access panel on the water heater and carefully fold back the insula on and plas c element/ thermostat cover.

4

5

Make sure the replacement thermostat matches the original thermostat.

Mark the wires with tape so you’ll know how to put them back on.

6

Disconnect the wires from the bad thermostat and remove the thermostat from the metal moun ng clip.

7

Install the new thermostat in the metal moun ng clip.

8

Make sure the new thermostat fi ts snuggly against the tank.

You should NOT be able to slip a business card between the thermostat and the tank. If you can, bend the thermostat moun ng clip un l the thermostat fi ts ghtly against the tank.

9

A ach the wires following the wiring diagram on the water heater’s label. Make sure all wire connec ons are ght.

10

11

12

Replace the plas c element/ thermostat cover, insula on, and access panel.

Replace the cover on the electrical junc on box.

Restore power to the water heater. It may take two hours for the tank to heat up.

T&P Relief Valve Maintenance

Read and follow the opera ng and annual maintenance instruc ons provided by the manufacturer of the

T&P Relief Valve (yellow label a ached to T&P Relief Valve). If no label is a ached to the T&P Relief Valve, follow the instruc ons in this sec on.

Minerals in the water can form deposits that cause the valve to s ck or create blocked passages, making the

T&P Relief Valve inopera ve. Follow these guidelines:

• At least annually, operate the T&P

Relief Valve manually to ensure the waterways are clear and the valve mechanism moves freely (above).

Before operating the valve manually, check that it will discharge in a place for secure disposal. If water does not flow freely from the end of the discharge pipe, turn OFF the power to the water heater. Call a qualified person to determine the cause.

WARNING! Hot water will be released.

Before opera ng the T&P relief valve manually, check that it will discharge in a safe place. If water does not fl ow freely from the end of the discharge pipe, turn the power to the water heater OFF. Call a qualifi ed person to determine the cause.

Relief Valve and discharge pipe.

Damage caused by corrosive water conditions, mineral deposits, or other problems can only be determined when a qualified person removes and inspects the valve and its components.

• Note that a dripping T&P Relief

Valve is usually caused by the home’s water pressure being too high or the lack of a Thermal Expansion Tank. If your T&P Relief Valve drips, see page 19.

Figure 38 -  T&P Relief Valve

• At least every five years, have a qualified person inspect the T&P

Residen al Electric Water Heater Use and Care Guide • 23

DIAGRAMS

Thermostat Wiring Diagram

24 • Residen al Electric Water Heater Use and Care Guide

REPAIR PARTS

Key No.

Part Descrip on

1

2

3

TEMPERATURE-PRESSURE RELIEF VALVE

SECONDARY ANODE ROD/NIPPLE w/HEAT TRAP*

ELEMENT w/GASKET

10

11

8

9

6

7

4

5

ELEMENT GASKET

LOWER OUTER DOOR

TERMINAL COVER (DOUBLE ELEMENT)

UPPER THERMOSTAT w/HI LIMIT (DOUBLE ELEMENT)

TERMINAL COVER

LOWER THERMOSTAT w/HI LIMIT (SINGLE ELEMENT)

TERMINAL COVER

LOWER THERMOSTAT (DOUBLE ELEMENT)

16

17

18

19

12

13

14

15

THERMOSTAT BRACKET (EA.)

DRAIN VALVE

PRIMARY ANODE

HEAT TRAP/DIP TUBE COMBO

NIPPLE w/HEAT TRAPS*

UPPER OUTER DOOR

BASE PAN w/SIDE DRAIN

PIPE INSULATION

* If Applicable

** Not Illustrated

Repair parts may be ordered through your plumber, local distributor, home improvement center, or by calling Technical Assistance Hotline which is listed on the water heater’s warranty sheet. When ordering repair parts, always give the following information:

1. Model and serial number.

2. Item number and part description.

TOP CONNECT MODELS

5

Residen al Electric Water Heater Use and Care Guide • 25

REPAIR PARTS

Key No.

Part Descrip on

1 TEMPERATURE-PRESSURE RELIEF VALVE

2

3

OUTLET NIPPLE ASSEMBLY (SIDE CONNECT)

INLET NIPPLE (SIDE CONNECT)

16

17

18

19

12

13

14

15

8

9

10

11

6

7

4

5

JUNCTION BOX COVER (SIDE JUNCTION BOX)

UPPER AND LOWER ELEMENT

ELEMENT GASKET

THERMOSTAT BRACKET (EA.)

LOWER THERMOSTAT

TERMINAL COVER (SHORT)

LOWER THERMOSTAT w/HI LIMIT

TERMINAL COVER (LONG)

OUTER DOOR

JUNCTION BOX COVER (TOP JUNCTION BOX)

UPPER THERMOSTAT w/HI LIMIT

ANODE ROD

DRAIN VALVE

BASE PAN w/SIDE DRAIN (NOT INCLUDED)

JUNCTION BOX COVER (SIDE JUNCTION BOX)

PIPE INSULATION

20

21

HEAT TRAP/DIP TUBE COMBINATION

PLUG

* If Applicable

** Not Illustrated

Repair parts may be ordered through your plumber, local distributor, home improvement center, or by calling Technical Assistance Hotline which is listed on the water heater’s warranty sheet. When ordering repair parts, always give the following information:

1. Model and serial number.

2. Item number and part description.

SIDE CONNECT AND

MANUFACTURED HOME MODELS

21

20

12

26

REPAIR PARTS

Key No.

Part Descrip on

1 THERMOSTAT COVERS (UPPER AND LOWER)

2 UPPER THERMOSTAT

9

10

7

8

5

6

3

4

11

12

13

14

LOWER THERMOSTAT

ELEMENT

ELEMENT GASKET

TEMPERATURE & PRESSURE RELIEF VALVES

HEAT TRAP/NIPPLE COMBINATION

HEAT TRAP/DIP TUBE COMBINATION

ANODE ROD

JUNCTION BOX COVER

DRAIN VALVE

DRAIN ACCESS PANEL

FRONT PANEL

TOP PANEL

15 INSULATION

LEGEND

Special anode rod (See “Anode Rod/Water Odor” section)

Temperature and Pressure Relief Valve is required, but may not be factory installed.

Specifiy thermostat type when ordering

Repair parts may be ordered through your plumber, local distributor, home improvement center, or by calling Technical Assistance Hotline which is listed on the water heater’s warranty sheet. When ordering repair parts, always give the following information:

1. Model and serial number.

2. Item number and part description.

15

7

TABLE TOP

MODEL

6

10

13

5

1

1

2

4

3

4

5

14

8

9

12

11

27

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