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Support
Customer Service
SoftBank Customer Centers
From a SoftBank handset, dial toll free at
157 (General Information)
113 (Customer Assistance)
■ Call these numbers toll free from landlines.
Subscription Area
Hokkaido, Aomori, Akita, Iwate, Yamagata,
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa,
Chiba, Saitama, Ibaraki, Tochigi, Gunma,
Yamanashi, Nagano, Toyama, Ishikawa, Fukui
Aichi, Gifu, Mie, Shizuoka
SoftBank Global Call Center
From outside Japan, dial
+81-3-5351-3491*
(International charges will apply.)
* Call immediately if handset/USIM is lost or stolen while outside Japan.
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
Hiroshima, Okayama, Yamaguchi, Tottori,
Shimane, Tokushima, Kagawa, Ehime, Kochi,
Fukuoka, Saga, Nagasaki, Oita, Kumamoto,
Miyazaki, Kagoshima, Okinawa
Service Center Toll Free Number
General Information 0088-240-157
Customer Assistance 0088-240-113
General Information 0088-241-157
Customer Assistance 0088-241-113
General Information 0088-242-157
Customer Assistance 0088-242-113
General Information 0088-250-157
Customer Assistance 0088-250-113
Emergency Numbers
z Police ...............................
z Fire & Ambulance ............
z Coast Guard ....................
110
119
118
More Information
z Handset User Support
Via Yahoo! Keitai Main Menu: From above search field, Select
ﾒﾆｭｰﾘｽﾄ English User Support.
z Online English Manual http://www.softbank.jp/mb/r/support/921p/
May be unavailable at purchase. Call Customer Service or try later.
This manual is printed using an ink based on soy bean oil.
3TR100085AAA
First Step Guide
Customer Service
Emergency Numbers
More Information
Use English Interface
Call Abroad from Japan
Customize Handset Address
and more...
Safety Precautions
z Use specified battery, charger and holder.
The use of devices other than those specified may result in malfunction of handset or battery. Leaking, overheating, explosion or fire may occur.
z Do not get handset, battery and charger wet.
If liquids such as water or pet urine get into battery and charger, they may cause overheating, electric shock or malfunction. Do not use handset in damp places like bathrooms.
z Do not use handset while driving a vehicle.
Doing so may interfere with safe driving and cause an accident. Stop your vehicle to park in a safe place before using handset. Drivers using handsets while driving are subject to prosecution.
z Do not throw or otherwise subject to strong force or impacts.
Battery may leak, overheat, explode, catch fire, or cause damage to handset.
z Turn off handset where use is prohibited, such as aboard aircraft or in hospitals.
Handset may interfere with the operation of sensitive devices and electronic medical equipment. Follow the instructions given by the respective medical facilities regarding the use of mobile phones on their premises. In addition, actions such as speaking on a mobile phone aboard aircraft are prohibited and may be punishable by law.
z Do not disassemble or modify handset.
May cause accidents such as fire, bodily injury, electric shock or equipment malfunction.
Handling Precautions
General Notes
z SoftBank is not liable for damages from accidental loss/alteration of handset/microSD Card information
(Phone Book entries, image/sound files, etc.). Back-up important information.
z Handset transmissions may be disrupted inside buildings, tunnels or underground, or when moving into/out of such places.
z Use handset without disturbing others. z If handset is left with no battery or an exhausted one, data may be altered/lost. SoftBank is not liable for any resulting damages.
z Handset use near landlines, TVs or radios may cause interference.
z Beware of eavesdropping.
Digital signals reduce interception, however transmissions may be overheard. Deliberate/accidental interception of communications constitutes eavesdropping.
"eavesdropping" means radio communication is received by another receiver deliberately or accidentally.
z Keep handset off and charger disconnected in filling stations or places where flammable gas is generated.
Handset use in such areas may lead to fire.
z Do not use or leave handset, battery or charger in locations subject to high temperature, such as near an open flame, in sunlight or inside a car on an extremely hot day.
Battery may leak, overheat, explode, catch fire, or deform handset and cause damage. Part of the casing may also become hot and cause burns.
For more information, see "Safety Precautions" in User Guide
(Japanese).
Electromagnetic Waves
z For body worn operation, this mobile phone has been tested and meets RF exposure guidelines when used with an accessory containing no metal and positioning the handset a minimum 15 mm from the body. Use of other accessories may not ensure compliance with RF exposure guidelines.
For more information, see "Handling Precautions" in User Guide
(Japanese).
Before Using Handset
Package Contents
z Handset (921P) z Battery (PMBAK1) z User Guide (Japanese) z First Step Guide z Raku Raku Start Book (Japanese) z Utility Software* (CD-ROM)
* Utility Software updates/upgrades may be released on
SOFTBANK MOBILE Corp. Website (http://www.softbank.jp) without prior notification. Please check for the newest versions of utility applications and download as required.
Horizontal Open Position
Watch TV programs or use PC Site Browser in Horizontal
Open Position (landscape view).
1
2
Slide and hold Horizontal Open Lever
Flip open (as indicated by arrow)
Hinge should be intact A . If hinge is detached, close handset and try again.
Do not lift hinge portion B when opening handset.
Horizontal
Open Lever
1
B
A
USIM Card Installation
With IC chip down, slide in USIM Card
1
Battery Installation
Press and slide to remove cover
2
Insert battery
3
Replace cover
Notch
USIM PINs
z PIN
4 to 8-digit code used to prevent unauthorized 921P use.
y PIN can be changed. y When PIN Entry is ON , PIN entry is required each time handset is turned on (with USIM Card inserted).
z PIN2
Required to clear call times/costs or set maximum cost.
y PIN2 can be changed.
Passwords
z Phone Password
Required to use/change some handset functions.
y appears for each digit entered. y Phone Password ( 9999 by default) can be changed on handset.
z Center Access Code
4-digit number specified at initial subscription; required to access Voice Mail via landlines or subscribe to fee-based information.
USIM Card must be inserted to use this handset. Turn handset off and remove battery before inserting/removing USIM Card.
z PIN Lock & Cancellation (PUK)
PIN Lock or PIN2 Lock is activated if PIN or PIN2 is incorrectly entered three times. Cancel PIN Lock or PIN2 Lock by entering the PIN Unblocking Key (PUK/PUK2).
y If PUK is incorrectly entered ten times, USIM Card is locked and handset is disabled. Write down PUK.
y For procedures required to unlock USIM Card, contact
SoftBank Customer Center, General Information.
z Security Code
4-digit number specified at initial subscription, required to restrict handset services.
y If entered incorrectly three times, Call Barring settings lock;
Security Code & Center Access Code must be changed. Reach
SoftBank Customer Center, General Information for details.
Charging
Use specified AC Charger (sold separately).
1
2
Connect AC Charger to handset
Plug AC Charger into AC Outlet y Charging Indicator illuminates and charging starts; may y take up to approximately 130 minutes.
When charging is complete, Charging Indicator goes out.
3
Unplug AC Charger, then disconnect handset
AC Outlet
2
3
Charger Blades Arrows Up
Charging Indicator
Port Cover
Release Tabs
AC Charger
Charger Connector
1
External Port
Specifi cations
Weight (including battery)
Dimensions (closed)
Standby Time (closed)
Talk Time
124 g*
50 x 108 x 17.5 mm*
3G: 650 hours*
GSM: 410 hours*
3G: 220 minutes*
Video Call: 110 minutes*
GSM: 200 minutes*
TV Reception Time
Charging Time
Maximum Output
Normal Mode: 3.4 hours*
(When Mobile W-Speed is ON)
ECO Mode: 6 hours*
AC Charger: 130 minutes*
In-Car Charger: 130 minutes*
3G: 0.25 W
GSM: 2.0 W
* Approximate value y Values were calculated with battery installed.
First Step Guide
Getting Started
Display Indicators & Key Assignments
Signal Strength
/ Packet Transmission Available*
Unread Message microSD Card Inserted
Manner Mode
Battery Level
Voice Mail
Alarm Set
* Both indicators appear while abroad.
Open Messaging menu or execute Upper
Left Softkey functions
Activate TV or execute Lower Left Softkey functions
-
Initiate/answer call; press and hold to activate Voice Dial
Enter numbers/characters
Access pictograms in text entry windows; press and hold to toggle Driving mode
Multi Selector: Select items, navigate menus, etc.
Basic Multi Selector Operations y : Press or y : Press or y : Press , , or
Open Yahoo! Keitai Main Menu or execute
Upper Right Softkey functions
Activate Camera in Standby or execute
Lower Right Softkey functions
Delete characters or highlighted items
Return to Standby; press and hold to turn handset power on/off
Press and hold in Standby to toggle
Manner Mode
Activate PC Site Browser or press and hold to activate Music Player in Standby; toggle
PC Site Browser and TV
Function List
Messaging
Incoming Mail
Create New
Retrieve New
Drafts
Templates
Sent/Unsent Messages
Server Mail
Create New SMS
Settings
Memory Status
Yahoo! Keitai
Yahoo! Keitai
Bookmarks
Saved Pages
Enter URL
History
PC Site Browser
Set Yahoo! Keitai
Reset
S! Appli
S! Appli Library
Osaifu-Keitai
S! Appli Settings
S! Appli History
Information
Communication
S! Town
S! Loop
Camera
Camera
Video Camera
Pictures
Videos
Entertainment
S! Quick News
BookSurfi ng e-Book Viewer
Tools
Alarms
Calendar
Calculator
Notepad
Tasks
Osaifu-Keitai
Sound Recorders
Bar Code Reader
S! GPS Navi
Bluetooth
Receive via Infrared microSD Backup
Templates/Users Dic.
Data Folder
Pictures
Ring Songs&Tones
S! Appli
Music
Videos
PC Movies
TV
Lifestyle-Appli
Books
Customized Screen
Templates
Other Documents
Music Player
Player
Data Manager
TV
Watch TV
Program List
Timer Watching
Timer Recording
Recording Result
TV Link
Channel List
Channel Setting
User Settings
Phone Book
Phone Book
Create New Entry
Call Log
Group
Account Details
S! Addressbook BkUp
Memory Manager
Restrictions
Settings
Memory Status
Settings
Sound Settings
Display Settings
Customized Screen
Incoming Settings
Phone Settings
Date & Time
Security
Call Settings
Video Call
International Call
Connectivity
Notifi cation Light
Handset Functions
Most operation descriptions below begin in
Standby.
Basic Operations
Handset Power On/Off
Power On
Open handset Press and hold
Power Off
Open handset Press for 2+ seconds
Retrieving Network Information
When , , or is pressed for the first time, 921P initiates Network Information retrieval;
to retrieve it.
To update manually, Settings
Connectivity Retrieve NW Info
YES
English Interface
設定 ディスプレイ設定
Language English
Answering a Call
• to end call
Answer Phone
Record messages on handset when unable to answer incoming calls.
Activating
Press and hold
• To cancel: Press and hold
Playing Messages
again.
In Standby, to select indicator
A message
Deleting Messages
Tools Sound Recorders
Voice Call Data or Video Call Data
A message Erase this YES
Answer Phone is unavailable when handset is off, out-ofrange or Offline.
My Number
Date & Time
Settings Date & Time
Date & Time Enter year Enter date Enter time time zone
to select a time zone
Text Entry
Toggling Entry Modes
In text entry window, to toggle input modes
(or press 1byte/2bytes ( 1 byte character or 2 byte character ) to toggle single/double-byte)
Enter text
Character Input Mode
漢 Kanji/Hiragana input mode
ｶﾅ Katakana input mode abc Alphanumerics input mode
123 Number input mode
Manner Mode
Please use your handset responsibly. Inappropriate handset use can be both dangerous and bothersome.
In Standby, press and hold .
Calls
Making Voice Calls
Enter number with area code
• to end call
Calling from Redial Log
•
An entry
to end call
Making Video Calls
Enter number with area code
• to end call
Calling Abroad from Japan
International Call Service may require application.
Details and applications are available online: http://mb.softbank.jp/mb/en/global_service/
Enter number Int'l dial assist
A country/region
• to end call
• 921P is Global Roaming Service eligible. For links to information, see Support section in this Guide.
Example: Entering ” no”
In text entry window, abc¹/²
Messaging
S! Mail/SMS
S! Mail
Exchange text messages with e-mail compatible handsets, PCs, etc.; attach image/sound files etc.
SMS
Exchange short text messages with SoftBank handsets.
Customizing Handset Address
Change your handset mail address (alphanumerics before @) to reduce the risk of receiving spam.
Settings
Custom Mail Address Follow onscreen instructions
Sending S! Mail & SMS
Create New (Create New SMS for
SMS) Address field
Phone Book An entry
A number/mail address Subject field
Enter subject Attachment field
A folder A file Text field Enter text
• Subject and attachment fields are not available for SMS.
Receiving S! Mail & SMS
In Standby, to select indicator
A folder An unread message
Phone Book
Phone Book Entry Items
Phone Number
Save up to four entries in Phone Book; two in USIM
Card Phone Book.
E-mail Address
Save up to three entries in Phone Book; one in USIM
Card Phone Book.
Saving to Phone Book
Press and hold Enter name
An item Enter information
Save Settings
Select Phone Book memory for new entries.
Phone Book Settings
Save Settings Phone, USIM or
Ask Every Time
• Select Ask Every Time to select target each time you save an entry.
Editing Phone Book Entries
An entry An item
Edit ( YES )*
* Handset Phone Book only
Making Calls from Phone Book
to select a page of the required reading
An entry A phone number
Voice Mail
Activating Voice Mail
Settings Call Settings
Voice Mail/Call Fwding
Voice Mail ON Ringer ON or
Ringer OFF Ring time (for Ringer ON )
YES
Yahoo! Keitai
Yahoo! Keitai Main Menu
ﾒﾆｭｰﾘｽﾄ English
A menu item
PC Site Browser
Yahoo! Keitai
PC Site Browser Homepage
A menu item
Music Player
Playing Music
Music Player Player
An item A file
• To stop playback:
Digital TV
Initial Setup
TV Channel Setting
OK YES Select Area
A region A prefecture
YES
Watching TV
( )* OK YES
, , or
-
to select a channel
* To activate TV in landscape view, open handset to Horizontal Open Position ( Front page).
• to adjust volume
• To exit: YES
Managing Files
Opening Files
Data Folder A folder
A file
Checking Voice Mail Messages
In Standby, to select indicator YES
Follow voice guidance
• To switch to English voice guidance, press
while Japanese voice guidance is playing.
Camera
Capturing Still Images
Frame subject Select a folder to save
Recording Videos
Press and hold Frame subject
Select a folder to save
Formatting microSD Card
Tools microSD Backup
microSD format Enter
Phone Password (4 to 8 digits) YES
Software Update
Precaution
Fully charge battery beforehand.
Updating Software
Settings Phone Settings
Software Update
Software Update Follow onscreen instructions
First Step Guide
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