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USB Modem User Guide
About the USB modems
Sierra Wireless USB wireless modems enable you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable.
The USB modems connect to a Type A USB port on your computer.
The modems are TRU ‐ Install
enabled.
All the required software is on the modem.
When you set up your modem, the software is installed on your computer.
You do not need an installation CD.
The modems have a built ‐ in antenna and may have a slot that accommodates a microSD external memory card.
Depending on your service provider, a microSD card may be included in your package, or you may need to purchase it separately.
Services supported
Depending on the model, your modem supports speeds of up to 21 Mbps (Megabits per second).
However, actual speed depends on the services offered by your service provider.
Contact your service provider and visit www.sierrawireless.com
for details.
Maximum theoretical data speeds are:
• Evolved High Speed Packet Access (Evolved HSPA or
HSPA+)—up to 21 Mbps
• High Speed Download Packet Access (HSDPA)—up to
7.2 Mbps
• High Speed Upload Packet Access (HSUPA)—up to
5.76 Mbps
• Concurrent HSDPA/HSUPA (HSPA)—up to 3.6
Mbps download and up to 1.5
Mbps upload
• Universal Mobile Telecommunications System (UMTS)—
384 kbps (kilobits per second)
• Enhanced Data rates for GSM Evolution (EDGE)—
236 kbps
• General Packet Radio Service (GPRS)—56 kbps
GPRS and EDGE are second generation (2G) data services.
UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services.
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USB Modem User Guide
Note: If you purchased the modem from a GSM service provider, you may already have an account and a SIM card.
Otherwise, your retailer should be able to give you the names of companies that provide these items.
Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider).
When establishing a connection, your modem uses the fastest available service.
If, for example, you are using the modem in an area that has EDGE service but not UMTS or HSDPA/
HSUPA service, the modem connects using EDGE service.
Once the connection is established, you have access to all
Internet services.
Your account and coverage area
You must have an account with a GSM service provider to use the modem.
To use the modem’s 3G capability, your account must be with a service provider that offers HSPA, HSPA+ or
UMTS service.
(The modem is backwards compatible with 2G service.)
When you obtain your account, you are given a Subscriber
Identity Module (SIM) card containing account information.
Before you use the modem, you must insert the SIM card into it.
(Depending on your service provider, the SIM card may already be inserted.)
Your ability to obtain service depends on these factors:
• Network coverage —You must be within the network coverage area.
• Service provider —If you are within the coverage area of a network that is not operated by your own service provider, you can obtain service only if there is a roaming agreement between your service provider and the network operator.
• Account provisions —Your account may restrict your usage to certain networks or limit the amount of time you can use the network.
• Frequency band —You cannot connect to networks operating in bands not supported by your modem, regardless of roaming agreements or account provisions.
Most service providers have coverage maps on their Web sites.
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USB modem features
USB modems have a USB connector and slots for a SIM card and a microSD external storage card.
LEDs on the front of the modem provide status information.
Power LED
Data LED
SIM card slot microSD card slot
1
USB connector
Cap
Note: 1. The microSD card slot location varies. On some USB modems, the microSD card slot is on the side of the modem.
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USB Modem User Guide
LED State
Power Off
Solid Blue
Blinking Blue
Blinking Amber
Solid Amber
Data Off
Blinking Amber
Solid Amber
Blinking Blue
Solid Blue
LED operation
The USB modem has two LEDs that show the current status of the modem.
Indicates
Indicates one of the following states:
• The modem is not inserted in the computer.
• The computer is off or in “suspend and resume” mode.
• The modem radio has been turned off using Watcher or another connection client.
The power is on, the modem is working normally.
The firmware is being updated.
Do not remove the modem from the computer.
The modem is searching for service (initializing).
Modem error—either the modem is having a problem initializing
(searching for service) or is offline because of a failure.
Contact your service provider.
The modem is unable to detect 2G or 3G service.
The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect.
The modem is connected to a 2G network and is able to send and receive data.
The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is ready to connect.
The modem is connected to a 3G network and can send and receive data.
Connection management software
Your modem comes with Sierra Wireless Watcher
®
, 3G
Watcher for Mac
®
, or other connection management software, depending on your carrier.
Use this software to manage the modem and monitor your connections.
For information on Watcher features and using Watcher, refer to the online Help.
From the main Watcher window, select Help
> Help Topics (Windows) or Help > Sierra Wireless 3G Watcher
Help (Mac).
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Note: Watcher is compatible with earlier Sierra Wireless modems.
Watcher enables you to:
• Initiate data connections
• Determine signal strength, roaming status, GPRS, EDGE,
UMTS, or HSDPA/HSUPA availability, and other network connection parameters
• Monitor the status of the modem and GSM service
• Send and receive SMS messages
• Enable or disable SIM security that prevents others from using your SIM card if it is lost or stolen
• Set options related to notifications and the Watcher window
• Create or modify an account profile
For more information about using Watcher, view the Online
Help that comes with Watcher.
You do not need to run Watcher when you use the modem, but
Watcher does provide useful status information.
Note: If you are running Mac OS X 10.6 and later, you can use Apple
WWAN Native Support (included with your Mac) to manage your connection. See the document Using Apple WWAN Native Support with Sierra Wireless modems , which is available with some Sierra
Wireless modems and is installed in the
Applications > Sierra
Wireless
folder.
Launching Watcher (Windows)
Unless this feature has been disabled, Watcher launches automatically when you insert the modem.
You can also launch Watcher by:
• Double ‐ clicking the desktop shortcut, or
• Selecting Start > Programs > Sierra Wireless > 3G Watcher >
Sierra Wireless Watcher .
Depending on how your profile is configured, your browser,
VPN, or other program may launch automatically anytime you launch Watcher.
Launching 3G Watcher (Mac)
Watcher starts automatically at login.
To disable this feature, go to 3G Watcher > Preferences .
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USB Modem User Guide
14
You can also start 3G Watcher by navigating to the Applications
> 3G Watcher folder and double ‐ clicking 3G Watcher .
Depending on how your profile is configured, your browser,
VPN, or other program may launch automatically anytime you launch Watcher.
Tips
To keep the 3G Watcher icon in the dock:
1.
Launch 3G Watcher.
2.
Click and hold the 3G Watcher icon in the dock.
3.
From the pop ‐ up menu, select Keep in Dock .
To start 3G Watcher automatically at login:
1.
Launch 3G Watcher.
2.
Click and hold the 3G Watcher icon in the dock.
3.
From the pop ‐ up menu, select Open at Login .
Reinstalling the software
Windows
If you need to reinstall or repair the Watcher software:
1.
Go to Start > Control Panel > Add or Remove Programs .
2.
Uninstall Watcher.
3.
Insert the modem into your computer.
4.
Follow the on ‐ screen instructions.
Or, in Watcher:
1.
Select Tools > Software Installation Mode .
2.
Follow the on ‐ screen instructions.
Note: Do not remove the modem until the software installation process is complete.
Mac
To uninstall 3G Watcher:
1.
Select 3G Watcher > Uninstall 3G Watcher .
2.
Follow the on ‐ screen instructions.
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Connecting to the network
Windows
To use your account (and connect to your service provider’s network), you need to have at least one profile set up on your modem.
Depending on how your modem is configured, the profile may already be set up or you may need to create one.
Scenario Required action
Watcher automatically detects or creates a default profile.
Click
Connect a .
Watcher prompts you to create a data profile.
1.
Click Yes , then....
• If Watcher opens the Options window Profile pane and pre-selects an appropriate profile
(normally the name of your service provider) from the drop-down list...
a.
Click OK to accept that profile (or choose another from the drop-down list).
b.
Click Connect a
.
• If Watcher opens the Options window Profile pane, the
Profile name
field is blank, and your service provider is not included in the drop-down list...
You need to create a profile manually. Refer to the
Watcher online help for details.
a.
The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the network. While it is scanning for a network, the Connect button is unavailable.
Once the software is successfully installed and the profile is set up, the modem is ready to use.
Anytime you use the modem with the same computer, TRU ‐
Install verifies that the correct software is already installed.
This process takes a few seconds.
If you need to re ‐ install the software, see
Mac
To connect to the network using 3G Watcher:
1.
Select a profile from the drop ‐ down list and click Connect .
Note: If you have a pre-paid wireless account, you’ll need to have credit in your account before you can connect.
To end a high ‐ speed connection, click Disconnect .
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USB Modem User Guide
The first time you run 3G Watcher
Depending on your device, you may have an additional step the first time you run 3G Watcher.
Mac OS X 10.5.x
and later
1.
The first time you click Connect , the message “A new network interface has been detected.” Click the Network
Preferences button.
2.
In the Network window, click Apply .
Your modem connects to the network.
Mac OS X 10.4.11
1.
After clicking Connect , open System Preferences and select
Network .
2.
When the ʺ New Port Detected ʺ message appears, click OK .
3.
Click Apply Now .
Your modem connects to the network.
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Using the microSD card
The USB modem can accommodate a microSD external storage card.
The microSD card appears as a USB memory drive when the modem is inserted in your computer.
You can copy, paste, and drag files to and from it the same way as you can with any other external drive.
To use a microSD card:
1.
If there is a non ‐ functional microSD card installed: a.
Press it in and then release it.
b.
Gently remove the non ‐ functional microSD card.
2.
Insert the microSD card into the lower slot at the end of the modem, as shown in the illustration.
Be careful not to insert the microSD card in the SIM card slot.
SIM card slot microSD card slot
Or if the microSD card slot is on the side of the modem, insert the microSD card as shown in the illustration:
®
3.
Insert the modem into the computer.
If the computer does not have Watcher installed, you may be given the option to install it.
If you do not want to install
Watcher, cancel the installation.
You can use the microSD card without having Watcher installed.
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USB Modem User Guide
Removing the microSD card
To remove the microSD card:
1.
Remove the cap.
‐ or ‐
If the microSD card slot is on the side of the modem, open the flap.
2.
Push the microSD card in and then release it.
3.
Gently pull the microSD card out.
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Removing the SIM card
For instructions on inserting the SIM card, see the printed guide that came with your product.
Some USB modems have a SIM card slot with a “push to insert/push to release” design.
To remove the SIM card from the modem:
1.
Push the SIM card in to release it.
2.
Pull the SIM card out of the slot.
See
Figure 1: Removing the SIM card from the SIM card slot
Some USB modems have an internal tray for inserting and removing the SIM card.
To remove the SIM card from the modem, slide out the SIM card tray and lift out the SIM card.
See
.
If you slide the tray completely out of the modem, carefully reinsert it.
Do not dispose of the tray.
Figure 2: Removing the SIM card using a SIM card tray
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USB Modem User Guide
Using the extension cable and clip
Some USB modems may come with an extension cable and clip.
The extension cable and clip should be used if you have difficulty inserting the modem because of the orientation of your computer’s USB slot or the thickness of your computer.
The clip fits on the top of your notebook computer and holds your modem.
Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used.
The wireless modem and its antenna must not be collocated with any other transmitter or antenna within a host device.
Note: Do not insert the modem or the USB extension cable into a
USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard.
To use the extension cable and clip:
1.
Place the clip on top of the notebook computer.
2.
Connect the extension cable to the modem.
3.
Place the modem in the clip holder.
4.
Connect the other end of the extension cable to the USB slot on your computer.
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➊ ➋
Attach the modem to the lanyard
To keep everything together, thread the lanyard through the cap and the modem, as shown in the illustrations.
➌ ➍
Depending on the cap design, you can also attach the lanyard to the cap.
➊ ➋
Care and maintenance
As with any electronic device, the modem must be handled with care to ensure reliable operation.
Follow these guidelines when you use and store your modem:
• Do not apply adhesive labels to the SIM card.
This may cause it to jam inside the slot, or prevent it from being inserted properly.
• When not installed in your computer, store the modem and SIM card in a safe place.
• USB ‐ connected modems should fit easily into your computer’s USB port.
Forcing the modem into the port may damage the connector pins.
• Protect the modem from liquids, dust, and excessive heat.
(See the
for maximum toler ‐ ances.)
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USB Modem User Guide
22
Troubleshooting
This section describes possible problems and solutions for
Windows XP and Vista users.
The "Found New Hardware" wizard appears when you insert the modem
If the Found New Hardware wizard appears when you insert the modem in a USB port:
1.
Remove the modem from the USB port.
2.
Close the Found New Hardware window:
· (Windows XP) Click Cancel .
· (Windows Vista) Click Close .
3.
Check if there is a version of Watcher already installed on the system, and remove it: a.
On the Windows task bar, click Start , and then click
Control Panel .
b.
Display a list of installed programs:
· (Windows XP) Double ‐ click Add or Remove
Programs .
· (Windows Vista, default view) Under Programs , click Uninstall a program .
· (Windows Vista, Classic view) Double ‐ click
Programs and Features .
c.
If Watcher appears in the Currently Installed
Programs list: i.
Click Watcher .
ii.
Remove the program:
· (Windows XP) Click Remove .
· (Windows Vista) Click Uninstall .
iii.
Re ‐ insert the modem in the USB port.
If an installation prompt appears, follow the on ‐ screen instructions and then restart your computer to complete the installation.
MicroSD card is not working
If you cannot access the microSD card which is installed in your modem:
1.
Verify that the microSD card is installed properly: a.
Remove the modem from the USB port.
b.
Remove the microSD card from the modem.
c.
Re ‐ insert the microSD card in the modem, making sure to insert it correctly.
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d.
Re ‐ insert the modem in the USB port.
2.
Reset the microSD drive in the Device Manager: a.
Click Start , and then click Control Panel .
b.
(Windows XP) Double ‐ click System .
(Windows Vista, default view) Click System and
Maintenance .
(Windows Vista, classic view) Click System .
c.
(Windows XP) Click the Hardware tab.
d.
Click Device Manager .
e.
Click the expand icon ( ) beside Disk drives.
f.
If the microSD drive is listed with a yellow ʹ ?
ʹ or ʹ !
ʹ icon beside the drive name: i.
Right ‐ click the SD Card drive, and then click Disable .
ii.
Right ‐ click the SD Card drive, and then click Enable .
g.
Close the window.
h.
Remove the modem from the USB port, and then re ‐ insert it.
3.
If the microSD card still does not work, go to www.sierrawireless.com/support for assistance.
Modem is not detected after TRU-Install installation completes
If you successfully complete the TRU ‐ Install installation process and then Watcher does not detect the modem:
1.
Click Start , and then click Control Panel .
2.
Double ‐ click TRU-Install .
3.
When you are prompted to switch to modem mode, click
OK .
4.
Wait for Watcher to detect the modem.
5.
If the modem still is not detected, connect to the Internet using another method and go to www.sierrawireless.com/ support for assistance.
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USB Modem User Guide
24
Technical specifications
Radio frequency and electrical specifications
The radio frequency bands that your modem supports will vary depending on your region and your modem model.
Transmit
Receive
GSM 1900 (PCS): 1850 – 1910 MHz
GSM 1800 (DCS):1710 – 1785 MHz
EGSM 900: 880 – 915 MHz
GSM 850: 824 – 849 MHz
WCDMA 2100 (Band I): 1920 – 1980 MHz
WCDMA 1900 (Band II): 1850 – 1910 MHz
WCDMA 850 (Band V): 824 – 849 MHz
WCDMA 800 (Band VI): 830 – 840 MHz
WCDMA 900 (Band VIII) 880 - 915 MHz
GSM 1900 (PCS): 1930 – 1990 MHz
GSM 1800 (DCS): 1805 – 1880 MHz
EGSM 900: 925 – 960 MHz
GSM 850: 869 – 894 MHz
WCDMA 2100 (Band I): 2110 – 2170 MHz
WCDMA 1900 (Band II): 1930 – 1990 MHz
WCDMA 850 (Band V): 869 – 894 MHz
WCDMA 800 (Band VI): 875 – 885 MHz
WCDMA 900 (Band VIII) 925 – 960 MHz
Frequency band support
Technology
2G
Bands Location
850 MHz (cellular band) North America
3G
900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band)
WCDMA 850 (band V)
North America
North America and
Australia
WCDMA 800 (band VI) Japan
WCDMA 900 (band VIII) Europe, Asia, and
Australia
WCDMA 1900 (band II) North America
WCDMA 2100 (band I) Europe, Asia, and
Australia
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Environmental specifications
0°C to 50°C (32°F to 122°F) Operating temperature
Storage temperature
Humidity
Vibration
Drop
-20°C to +85°C (-4°F to +185°F)
85%, non-condensing
Random vibration, 10 to 1000 Hz, nominal
6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (nonoperating).
1 m on concrete on each of 6 faces, 2 times
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USB Modem User Guide
26
Regulatory and safety information
Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (that is, have errors), or be totally lost.
Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well ‐ constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property.
Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data.
Safety and hazards
The modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference, in particular:
• Prohibited areas
Obey all signs and notices and follow all rules and regula ‐ tions.
Power off the modem when instructed to do so or when you suspect that it may cause interference or danger.
• In areas where blasting is in progress
• Where explosive atmospheres may be present
Areas with a potentially explosive atmosphere are not always clearly marked.
Such areas include gas stations, fuel depots, chemical transfer or storage facilities, areas where blasting is in progress, areas where the air contains chemicals or particles such as grain, dust, or metal pow ‐ ders, and any other area where you would normally be advised to turn off your cellular phone or vehicle engine.
• Near medical or life ‐ support equipment
Medical equipment may be susceptible to any form of radio interference.
In such areas the modem can transmit signals that could interfere with this equipment.
• On board aircraft
In addition to Federal Aviation Authority (FAA) require ‐ ments, many airline regulations state that you must sus ‐ pend wireless operations before boarding an aircraft.
The
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modem is capable of transmitting signals that could inter ‐ fere with various onboard systems and controls.
Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.
Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
The modem may be used normally at this time.
• While operating a vehicle
The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle.
Doing so detracts from the driver or operator ʹ s ability to control and operate the vehicle.
In some countries, using such commu ‐ nications devices while in control of a vehicle is an offence.
Regulatory information for North
America
CAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc.
could void compliance with regulatory rules, and thereby your authority to use this equipment.
The design of the Sierra Wireless modems complies with U.S.
Federal Communications Commission (FCC) and Industry
Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S.
and international standards bodies:
• ANSI/IEEE C95.1
‐ 1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency Electromag ‐ netic Fields, 3 kHz to 300 GHz
• National Council on Radiation Protection and Measure ‐ ments (NCRP) Report 86, ‐ 1986, Biological Effects and
Exposure Criteria for Radio Frequency Electromagnetic Fields
• Health Canada, Safety Code 6, 1999, Limits of Human
Exposure to Radio frequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz
• International Commission on Non ‐ Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to time ‐ varying electric, magnetic, and electromagnetic fields (up to 300 GHz)
Caution: The Sierra Wireless USB modem must be 0.5 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. The Sierra Wireless USB modem has been tested for compliance with FCC / IC RF exposure limits in the notebook
27
USB Modem User Guide
28 computer(s) configurations with horizontal and vertical USB slots and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This
USB modem must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this modem. Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless.
Note: The Sierra Wireless USB modem is approved for normal-size notebook computers only (typically with 12 inches or larger display screens). For notebook computers with a display screen smaller than
12 inches or if the orientation of the USB slot does not allow for at least 0.5 cm between the modem and the user or bystanders, use the provided extension cable and clip to ensure a safe distance between the modem antenna and users or bystanders.
To meet FCC requirements, use only the supplied USB extension cable and laptop clip; other cables and laptop clips should not be used.
These devices comply with Part 15 of the FCC Rules.
Operation is subject to the condition that these devices do not cause harmful interference.
Where appropriate, the use of the equipment is subject to the following conditions:
Warning: (EMI) – United States FCC Information –
This equipment has been tested and found to comply with the limits pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227
‐ 7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227
‐ 19 for civilian agency contracts or any successor regulations.
If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
Regulatory information for EU countries
Sierra Wireless hereby declares that the Sierra Wireless USB wireless modem conforms to all the essential requirements of
Directive 1999/5/EC:
The Declaration of Conformity made under Directive 1999/5/
EC is available for viewing at the following location in the EU community:
Sierra Wireless (UK), Limited
Lakeside House
1 Furzeground Way, Stockley Park East
Uxbridge, Middlesex
UB11 1BD
England
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