Cafection Encore lite Service & Installation Manual

SERVICE & INSTALLATION MANUAL

Manufactured by:

Cafection Ventures Inc.

2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada

Tel.: 800-561-6162 Fax: 800-463-2739 [email protected] www.cafection.com

Images may vary from the actual product.

ELINSA - Revision 3

05/2018

2

SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite www.cafection.com 800-561-6162

Table of Contents

1 SAFETY INSTRUCTIONS ........................................................................................................................ 5

1.1 Food-Contact Parts ................................................................................................................... 5

1.2 Warnings .................................................................................................................................... 5

1.3 Power Supply ............................................................................................................................ 5

1.4 Disconnect the equipment if: ...................................................................................................... 5

2 WARRANTY ............................................................................................................................................. 6

2.1 Warranty Policy .......................................................................................................................... 6

2.2 Warranty Return Procedure ........................................................................................................ 7

2.3 Shipping Liabilities ...................................................................................................................... 7

3 REFERENCE DRAWINGS ....................................................................................................................... 8

3.1 External View ............................................................................................................................. 8

3.2 Rear View .................................................................................................................................. 9

3.3 Internal View ............................................................................................................................ 10

3.4 Brew Group Assembly ............................................................................................................. 11

3.5 Brewing Process ...................................................................................................................... 12

3.6 Main Board .............................................................................................................................. 13

3.6.1 Main Board (PCB) Description ................................................................................. 14

3.7 Hot Water Tank ........................................................................................................................ 15

3.8 Bean Hopper Installation .......................................................................................................... 16

3.9 Water Temperature ................................................................................................................... 17

4 INITIAL SETUP ...................................................................................................................................... 18

4.1 On-Site Installation Requirements ............................................................................................. 18

4.1.1 Operating Environment ............................................................................................ 18

4.1.2 Power Supply .......................................................................................................... 18

4.1.3 Water Supply ........................................................................................................... 18

4.1.4 Tools Required ......................................................................................................... 18

4.1.5 Clearance ................................................................................................................ 18

4.2 Specifications ........................................................................................................................... 19

4.2.1 Hopper & Canisters Capacities ................................................................................ 19

4.2.2 Water Tank .............................................................................................................. 19

4.2.3 Electrical Requirements ............................................................................................ 19

4.3 Unpacking ............................................................................................................................... 20

4.4 Leveling the Equipment ............................................................................................................ 21

4.5 Drip Tray Installation ................................................................................................................. 21

4.6 Adjusting the Tank Overflow Cup .............................................................................................. 22

4.7 Water Line Connection ............................................................................................................. 23

4.8 Electrical Connection ............................................................................................................... 24

4.9 Loading Products ..................................................................................................................... 25

4.9.1 Soluble Canisters ..................................................................................................... 25

4.9.2 Bean Hopper ........................................................................................................... 25

4.10 Filter Paper Installation ............................................................................................................. 26

4.11 Chute Kit Installation (Optional) ................................................................................................. 27

4.12 Installation Verification .............................................................................................................. 28

4.13 Coin Changer and Bill Acceptor ............................................................................................... 28

ENCORE LITE Rev. 3 05/2018


5 USER INTERFACE .................................................................................................................................29

5.1 Selection Screen Interface ........................................................................................................29

5.2 Carafe Mode ............................................................................................................................30

5.3 Iced Coffee ..............................................................................................................................31

5.4 Selection Keyboard for People with Disabilities (Optional) .........................................................32

6 SERVICE MODE ....................................................................................................................................33

6.1 Users Levels ............................................................................................................................33

6.2 Service Tab ..............................................................................................................................34

6.3 Status Tab ................................................................................................................................37

6.4 Password Pop-Up ...................................................................................................................38

6.5 Recipes Tab .............................................................................................................................38

6.5.1 Customization Sub Tab ............................................................................................38

6.5.2 Information Sub Tab .................................................................................................39

6.5.3 Liquids & Ingr. (Ingredients) Sub Tab ........................................................................40

6.5.4 Brew Cycles & Fast Settings Sub Tab ......................................................................41

6.6 System Tab ..............................................................................................................................43

6.6.1 System 1 Sub Tab ...................................................................................................43

6.6.2 System 2 Sub Tab ...................................................................................................44

6.6.3 Tools Sub Tab ..........................................................................................................46

6.6.4 Network Sub Tab .....................................................................................................47

6.6.5 Screen Saver Sub Tab .............................................................................................51

6.6.6 Admin Sub Tab ........................................................................................................52

6.7 Media Tab ................................................................................................................................54

6.7.1 Current Playlist Sub Tab ...........................................................................................54

6.7.2 Next Playlist Sub Tab ...............................................................................................54

6.7.3 Video Storage Sub Tab ............................................................................................55

6.8 Audit Tab..................................................................................................................................55

6.8.1 Permanent Sales Count ...........................................................................................55

6.8.2 Erasable Sales Count ...............................................................................................55

6.8.3 Users Sales Count ...................................................................................................56

7 CLEANING AND SANITIZING ...............................................................................................................57

7.1 "Auto Rinse" Button .................................................................................................................57

7.2 "Cleaning & Sanitizing" Button ..................................................................................................57

7.3 Cleaning and Sanitizing Instructions .........................................................................................58

7.4 Recommended Cleaning Tools .................................................................................................59

7.5 Cleaning and Sanitizing Schedule .............................................................................................59

7.6 Overall Cleaning .......................................................................................................................60

7.7 Exterior Cleaning ......................................................................................................................60

7.7.1 Touch Screen ..........................................................................................................60

7.7.2 Drip Tray ..................................................................................................................60

7.7.3 Waste Bin ................................................................................................................61

7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................62

7.8.1 Bean Hopper ...........................................................................................................62

7.8.2 Bean Hopper Plastic Funnel .....................................................................................63

7.8.3 Soluble Canisters .....................................................................................................64

7.8.4 Brew Group .............................................................................................................65

7.8.5 Fan ..........................................................................................................................66

7.8.6 Stainless Steel Coffee Chute ....................................................................................67


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8 PREVENTIVE MAINTENANCE .............................................................................................................. 68

8.1 Preventive Maintenance (PM) Schedule ................................................................................... 68


8.3 Outlet Valves ........................................................................................................................... 70

8.4 Hot Water Tank ........................................................................................................................ 71

8.5 Grinder ..................................................................................................................................... 72

9 PARTS MAINTENANCE ......................................................................................................................... 73

9.1 Hot Water Tank Draining........................................................................................................... 73

9.2 Shutdown and Storage ............................................................................................................ 74

9.2.1 Storing the Brew Group ........................................................................................... 74


9.4 Main Board .............................................................................................................................. 76

9.5 Flash Card Replacement .......................................................................................................... 77

10 TROUBLESHOOTING ............................................................................................................................ 78

10.1 Warning Messages List ............................................................................................................ 78

10.2 Error Messages List ................................................................................................................. 79

ANNEX 1 full maintenance schedule ................................................................................................... 81

ANNEX 2 monthly maintenance schedule .......................................................................................... 82

ANNEX 3 weekly maintenance schedule ............................................................................................ 83

ANNEX 4 WASTE CHUTE POSITION ................................................................................................... 84

ANNEX 5 REQUIRED CLEARANCE ..................................................................................................... 85



1 SAFETY INSTRUCTIONS

Basic safety precautions should always be followed when using electrical appliances.

Read all instructions before using this brewing equipment.

1.1 Food-Contact Parts

Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and use.

See Cleaning and Sanitizing (section 7) for more details.

1.2 Warnings

To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.

Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.

Do not use this equipment other than for its intended use.

This equipment contains hot water. Never move it when full.

This brewing equipment is intended for indoor use only.

1.3 Power Supply

Always use a grounded 120 V AC 60 Hz socket outlet rated for 15 A service.

Each brewing equipment must have its own electrical outlet, on a dedicated circuit.

Extension cords must not be used.

This brewer is equipped with a polarized alternating current line plug (one blade wider than the other).

Only use this plug with an outlet in which the prongs can be fully inserted.

1.4 Disconnect the equipment if:

- Damage is done to the power cord.

- The equipment does not work properly.

- The temperature of the power cord or plug increases dramatically during use.

- Unusual conditions occur.

- Whenever a part has to be changed, plugged or unplugged.

FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE, FIRE OR SERIOUS

INJURIES.

''INITIAL SETUP'' SECTION OF THIS MANUAL MUST BE COMPLETED BEFORE

PLUGGING IN THE BREWER.


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2 WARRANTY

2.1 Warranty Policy

Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable:

• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat and tank float) are warranted against material defects for a period of 90 days from the date of shipment.

• All remaining parts of the brewer are warranted against material and workmanship defects for one (1) year from the date of shipment.

All warranted parts, services and returns must have prior authorization from Cafection. Please contact Cafection’s Customer Service at 800-561-6162, ext. 310.

The following circumstances will void the warranty policy:

• Use of substitute parts not manufactured or approved by Cafection.

• Improper installation or operation of the equipment.

• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance schedule.

• Variation in equipment performance due to excessive mineral deposit or local water conditions.

• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.

• Equipment damaged in shipment from the customer to Cafection due to improper packaging.

Please note that labor is not covered by the warranty and that the repair protocol is limited to replacing the defective part(s). Should any additional repairs need to be done, they will be charged to the customer.

Equipment or parts will not be accepted without a prior notification to Cafection.

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2355, avenue Dalton, Québec (Québec) G1P 3S3

Tel.: 800-561-6162 - Fax: 800-463-2739 [email protected]

Customer Service Business Hours (EST):

Monday to Thursday: 8 am to 8 pm

Friday: 8 am to 5 pm



2.2 Warranty Return Procedure

In order to always offer better, faster service, Cafection requests your cooperation for the return of parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:

Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number.

Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at [email protected] for approval.

No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities.

Keep a copy of the original invoice for your records. A copy of the original invoice must be included with your parts return.

Cafection will not be held responsible for any loss or damage occurring during transport.

MAKE SURE THE MERCHANDISE IS WELL PACKED!

Please use original packaging.

Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by identical or equivalent parts, if warranty is applicable. Only warranted parts are authorized for return.

Cafection suggests keeping replacement parts on hand.

The warranty covers regular shipping only. Overnight shipping charges will be applied to your order when required. Orders must be received before noon (12:00 pm EST) to be shipped the same day*.

All returned parts showing no sign of malfunctioning will be subject to administrative and test fees of $35, plus freight charges associated with the return.

A part returned in unacceptable condition will also be subject to this $35 fee and its warranty may be refused.

*Some conditions may apply.

2.3 Shipping Liabilities

YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!

You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper inspection. Should you choose to accept the delivery, it is mandatory that you record any significant information on the delivery slip. Remember that you take responsibility of the merchandise once you have signed the delivery receipt.

You have 24 hours to report and file a claim for concealed damages to the transportation company.

Failure to comply with this procedure could lead to a claim refusal by the carrier.

FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext. 310.


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3 REFERENCE DRAWINGS

3.1 External View

Bean hopper

Top lid

Plastic front

(fascia)

Metal door

Touch screen

Door lock

8

Drip tray grill

Back splash

Drip tray



3.2 Rear View

Antenna

Back panel


Overflow tray

Water inlet

Water tank

Outlet valve

Electric box

Leveling glides

9

3.3 Internal View


Soluble canisters

Fan

Main board

(see section 3.6)

COM connection

10

Coffee grinder

(behind the filter paper roll and protector)

Filter paper

Soluble mixing chamber

Brew group

Spout

Internal waste bin

S p out -

T op

V i e w

Hot water

Soluble products

#1 and #2

Coffee

Flash card

Overflow cup



3.4 Brew Group Assembly

Funnel

Brew chamber

Manufacturing date

(on the back)

Cylinder

Coffee spillway

Piston

Aluminum frame

Yoke

Wheel


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3.5 Brewing Process

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Step 1 | Rise of the Piston

The ground coffee and the water are dispensed into the brew chamber during the rise of the piston. This action compresses the air in the cylinder and forces it through the coffee mixture in the brew chamber, thereby agitating the brewing coffee.

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3

Step 2 | Pause

Once the piston has reached its top point, it will pause to allow the coffee to brew to the appropriate strength. At the end of the pause time, there will be one shot of water to clean the brew chamber.

Step 3 | Descent of the Piston

The descent of the piston creates a vacuum allowing to extract the coffee from the grounds through the filter paper and into the cylinder. The piston makes another pause time, allowing all the coffee to drain from the brew chamber.

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Step 4 | Coffee Delivery

The piston follows its course heading to its lowest point. Distribution of coffee through the spout begins once the piston has lowered below the coffee spillway. Meanwhile, the brew chamber lifts to allow the filter paper to move and discard the spent grounds into the internal waste bin or coffee chute.



3.6 Main Board

J11 - MDB port - Coin changer / bill acceptor / card reader

J12 - Thermostat board

J22 -

Numeric input

(switches)

J21 - COM port-

Link to touch screen computer (option 1)

17ELN01

HIGH VOLTAGE AREA

J18 - 24 V DC output

J27 - 24 V DC output

J2 - 120 V AC input

J19 - 120 V AC output

J14 - COM port-

Link to touch screen computer (option 2)

SW2 - Service button (black)

SW1 - Setup button (white)

J6 - 24 V DC output - Fan

J3 - 24 V DC input

(adjusted to 27 V DC)


This is a schematic reference drawing only. Not to scale.

The equipment should always be unplugged from the electrical outlet before servicing any component on this main board.

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3.6.1 Main Board (PCB) Description

Interactive Switches and Buttons

1. SW1 Setup Button (White)

This button gives access to the parameters of the machine and products through Service mode

(see section 6.2 for details).

2. SW2 Service Button (Black)

There are two functions for this button:

-In Selection mode, pressing this button will enter the touch screen calibration utility.

-In Service mode, pressing this button will display the Factory reset pop-up menu. This menu allows the user to reset several settings back to factory: configuration, passwords and drink settings.

LEDs light up to indicate the following statuses:

DS1 Power 5 V OK

DS15 Low water level

DS13 Brew group out of park position

DS14 Filter paper roll detected

DS18 Water detected in the overflow tray

DS20 Power 3.3V

DS30 Computer COM indicator

LEDs light up to indicate the following parts are in use:

24 V DC Outputs:

DS2

DS3

DS4

DS5

DS6

Ingredients motor (coffee # 1)

Ingredients motor (coffee # 2)

DS7

DS8

Ingredients motor (soluble # 2)

Ingredients motor (soluble # 1)

Hot water valve (coffee)

Hot water valve (soluble)

Hot water dispensing valve

DS21 N/A

DS23 Auxiliary

DS24 Ingredients motor (coffee # 3)

DS25 Fan

DS29 Soluble whipper motor

120 V AC Outputs:

DS9 Brew group motor

DS12 N/A

DS11 Coffee bean grinder

DS10 Water inlet valve



3.7 Hot Water Tank

Make sure the equipment is unplugged when servicing.

Access the hot water tank by removing the back panel.

See images below for tank lid details.

See section 8.4 for preventive maintenance.

Water tank

Water level switch (float)

Heater safety switch

Left Side View

Heating element wire

Right Side View

Heating element connector

Water level switch

(float)

Probe



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3.8 Bean Hopper Installation

The hopper is already installed on the brewer when shipped. To remove it, follow the steps below.

1. Unlock the bean hopper. The lock is located on top of the lid.

2. Remove the bean hopper back plate.

3. Push the bean hopper backward and then lift it.

4. Repeat steps in reverse order to reinstall.

Bean hopper door lock

Bean hopper

Bean hopper back plate

Transmissions (3x)

Motors (3x)



3.9 Water Temperature

This equipment has a coffee brewing setpoint of 200 °F water temperature to ensure a consistent beverage quality. There is a +/- 2 °F tolerance.

This value represents an average and will not correspond to the temperature of a manual measurement. The actual water temperature fluctuates because cold water is added to the tank after every beverage delivery and time is needed to heat the new incoming water up to the setpoint.

Water’s brewing temperature can also be taken manually by ordering a cup of hot water and measuring its temperature with a thermometer. There may be a slight difference from the tank reading. This is normal.

If the temperature measurements show a large temperature differential, verify that the tank is clean and not obstructed by mineral deposits and scale.

Unit Safety Measures

In the event of a temperature probe failure, water in the tank might start to boil. This will cause it to overflow into the overflow cup and will automatically shut the machine off. However, the computer screen will remain active (ON).

Electronic thermostat board

Access from the back of the machine.

Temperature can be set by the user in the System 1 sub tab (see section 6.6.1).


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4 INITIAL SETUP

Before the installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the machine before it leaves the warehouse.

4.1 On-Site Installation Requirements

4.1.1 Operating Environment

Equipment is for indoor use only.

4.1.2 Power Supply

Make sure each unit has its own electrical circuit and is located within 6 feet of the dedicated electrical outlet.

Use only a polarized grounded receptacle.

Domestic 120 V AC / 60 Hz - 15 A circuit.

4.1.3 Water Supply

Use a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger line. An easily accessible shut off valve up stream of the unit is highly recommended for ease of installation.

Cold tap water pressure should be at least 20 psi and no more than 80 psi.

4.1.4 Tools Required

- #2 Phillips screwdriver

- Regular medium pliers

- Adjustable wrench

- Level indicator

Other tools may be required depending on the type of water supply tubing and location.

4.1.5 Clearance

Height

Width

Depth

Back

Clearance

Unit

39 1/4”

11 5/8”

25 3/4”

Clearances Allowance for

45 1/4” Opening bean hopper.

23 5/8”

37 1/2”

2 1/2”

Accessing lock (left side) and opening door (right side).

Opening door (front) and back clearance.

Clearance for water hookup, hoses and adequate air circulation.

6” Needed only if a filtration system is installed behind the machine.

See Annex 4 for waste chute positioning.

See Annex 5 for a diagram illustrating required clearance.



4.2 Specifications

4.2.1 Hopper & Canisters Capacities

Whole bean hopper, left section: 3.7 lbs (1.7 kg)

Whole bean hopper, middle section: 2.3 lbs (1 kg)

Whole bean hopper, right section: 3.5 lbs (1.6 kg)

Soluble, hot chocolate:

Soluble, vanilla powder:

2.5 lbs (1.1 kg)

2 lbs (0.9 kg) (or 1 lb (0.45 kg) of soluble milk powder)

4.2.2 Water Tank

Capacity:

Water valves:

Heating element:

4.2.3 Electrical Requirements

120 V AC

15 A circuit

60 Hz

0.8 gallon US (3.0 L)

1 single valve; 1 double valve

1250 watts


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4.3 Unpacking

To remove the unit from the box, carefully cut the straps holding the box in place on the skid.

Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2) side sleeves. Inspect the unit to see if any damage has occurred during shipment.

Some parts and accessories need to be installed on the equipment. Those were placed inside the machine for shipment. Here is a list of all accessories and parts you should find in your machine.

1

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2

7

3

11

In the machine:

1. Internal Waste Bin

2. Drip Tray Grill

3. Drip Tray

4. 3/8'' Inlet Fitting

5. 3/8'' to 1/4'' Inlet Fitting

6. "Milk" Sticker for Soluble Canister

7. Filter Paper

8. Microfiber Cloth

9. Keychain

10. Service & Installation Manual

11. Chute Brush

Optional:

12. Plastic Chute Kit (Chute Base and Chute)

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One of the machine keys is attached to the power cord at the back of the machine. A second key is taped on the filter paper roll, located in the internal waste bin.



4.4 Leveling the Equipment

For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery.

1. Place a level indicator on top of the equipment (remove bean hopper to find a flat surface).

2. Adjust the four (4) threaded leveling glides of the equipment to reach a leveled position.

4.5 Drip Tray Installation

Place the drip tray grill on the drip tray, then slide the tray under the machine and find the two (2) hooks to secure it in place. See the image below for reference.

Hooks


Drip tray grill

Drip tray

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4.6 Adjusting the Tank Overflow Cup

The overflow cup is a safety feature. If the water tank overflows, the extra water will leak in the pipe down to the overflow cup. If there is too much water, the float will go up and activate the switch. The machine will then stop automatically.

It is important to verify that the float is positioned properly in the overflow cup because it can move around in transportation. If the float is not properly in place, the switch will be activated and the unit will automatically shut down sensing an overflow situation. The computer screen will stay ON showing an error message.

It is important to verify that the overflow cup is in place with the highest side facing front and well secured with the green tape. If the cup needs to be removed, make sure that it is replaced with the highest side facing front and the overflow tube in the cup. Fasten it in place with tape. This will ensure the float works properly and activates the overflow switch if a problem occurs.

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Hole in the exit of the tube

Highest side facing front

Cup

Overflow switch activated

The unit shuts down.

Switch deactivated

The unit is on.

Location of the cup in the brewer



4.7 Water Line Connection

This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction.

Make sure the equipment is unplugged before proceeding with the water supply installation. Also verify that the incoming water pressure is greater than 20 psi and no more than 80 psi.

1. Prior to installing the equipment, flush out the water line by running approximately 1 gallon of water into a pail. This will ensure no sediment from a new installation gets in the equipment.

2. The incoming water supply must have a shut-off valve connected in-line. Water supply should be a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger supply line.

3. Make sure the water source is turned off.

Firmly secure the inlet fitting onto the inlet valve.

Do not overtighten .

4. Make sure the equipment is unplugged.

Connect the water line to the quick connect inlet fitting.

5. Turn the water valve on, sending water to the brewer. If there are any leaks, tighten connections to stop leakage.

This procedure does not take into consideration the installation of a water filtration system. Please refer to the water filter manufacturer installation instructions and incorporate them into the above procedures.

Water inlet


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4.8 Electrical Connection

This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction.

Make sure:

- The equipment is OFF before plugging it in.

- The equipment has its own electrical outlet.

- NO extension cord is used.

1. Locate the unit’s power cord and remove it from its transport socket. Discard the transport water tank safety part (recyclable).

The transport water tank safety part keeps the float out from moving during transport. The water tank will not fill if this part is not removed.

2. Make sure the power switch at the back of the unit is in the OFF position before plugging in the unit into its own grounded electrical outlet.

3. Access the back of the brewer and toggle the power switch to the ON position. Water will automatically enter the brewer. The filling cycle should take a maximum of 2 to 3 minutes.

4. Once the tank is full, water will take 10 to 20 minutes to heat to brewing temperature.

5. Once the coffee machine is ready, the selection screen will appear.

Transport water tank safety part

OFF position

24

ALWAYS unplug the main power cord from the power outlet (AC line voltage) when servicing any electrical component on the equipment.



4.9 Loading Products

4.9.1 Soluble Canisters

1. Open the brewer's door.

2. Remove the plastic top lid.

3. Use the flipping cover to access the canister needing to be filled.

4. Do not overfill the canisters.

4.9.2 Bean Hopper

1. Unlock and remove the cover of the bean hopper.

2. Do not overfill the three (3) sections of the hopper.

Using a step stool will facilitate the filling of each section of the hopper.

Bean hopper cover

Top lid

Flipping cover

3 whole bean hopper

(Coffee 1, 2 & 3, from left to right)

Soluble 1

Milk Powder

OR

French Vanilla

Soluble 2

Hot Chocolate

Caution! Flavored beans can contain ethyl alcohol that could affect the bean hopper’s longevity. Cafection does not recommend using flavored beans.


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4.10 Filter Paper Installation

Make sure the brewer is ON.

1. Place the filter paper roll on the bracket so it dispenses on the left-hand side (see the diagram below).

2. Access Service mode (see section 6.2), press the "Filter Paper Install" button and follow the instructions on the screen.

The brew chamber will not lift up if the switch does not detect any filter paper.

3. Pass the filter paper under the left guide bracket of the brew group, under the brew chamber and under the wheel guides by gently lifting them using the yoke.

4. Pull on the paper and carry it through the chute hole (if applicable) and into the waste bin.

5. Make sure the paper is feeding straight and stays within the guide bracket.

Improper filter paper feeding will cause a vacuum leak and may cause grounds to spill inside the equipment.

Guide brackets

Yoke



4.11 Chute Kit Installation (Optional)


2. Insert the chute base inside the chute hole of the cabinet.

3. Insert the waste chute into the chute base.

4. Install the front panel by aligning its metal bracket with the metal bracket fixed on the brew group assembly.


Front panel

Waste chute

Chute base

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4.12 Installation Verification

It is important to perform several brew cycles on the equipment before completing the installation. At least two (2) cups of each product selection should be ordered to ensure that the brewer is operating as per the specifications laid out in this manual. During this process, review the following checklist as a reminder. Make sure that the brewer is clean, safe and functioning once it is ready to be left on-site.

What to verify

Inlet valve is free of leaks.

Verify that it is secured and not overtightened.

Brew chamber is empty of coffee.

Filter paper feeds without resistance and goes straight into the waste bin.

Soluble mixing bowl is free of leaks.

Water temperature is acceptable.

Verify that the unit is leveled.

Verify that the chute is properly installed.

Repeat the installation procedure, if needed.

Verify that it is installed straight and that the tube is secured.

Verify water temperature.

Products are loaded.

Brewer and area are clean and tidy.

Load products.

Clean and tidy up.

4.13 Coin Changer and Bill Acceptor

The Encore Lite software and hardware are tested and developed using CoinCo products.

Cafection recommends using the same brand for complete compatibility.

The following models have been tested and work with the Encore Lite:

- MDB Coin acceptor 9300GX

(American coins)

- MDB Bill reader Bill Pro BP4-CRX6U

- MDB Bill reader Bill Pro BP4SX

(American bills only)

- MDB Coin acceptor 9300CGX

(Canadian coins)

- MDB Coin acceptor Guardian 6000

Every bill inserted will be automatically placed into the bill stack, allowing the customer to insert multiple bills in a single transaction. That is why a customer cannot cancel the transaction and have the bill returned. If the transaction is canceled, the value of the bill inserted will be refunded in coins. Bills with a maximum value of $10 are accepted. Higher value bills will be returned.

The brewer must be equipped with a functional coin changer in order for the bill acceptor to work properly. A bill will only be accepted if the coin changer contains at least the same value in coins in its tubes.

The coin changer issues coins of $0.05 or more. When setting products selling prices, make sure to set amounts ending with a 5 or 0. For example, if a product is sold at $1.98 and the customer inserts $2, the coin changer will not be able to return the $0.02 due. The right selling price should therefore be set to $1.95 or

$2.00.



5 USER INTERFACE

5.1 Selection Screen Interface

The selection screen interface is divided into three (3) steps:

1. Select a beverage.

2. Define beverage options (blend, strength, size and milk if applicable).

3. Brew.

1

1. Select Beverage

2

3

Press X to cancel and go back to main selection screen


More beverages may be available

2. Select Beverage Options

-Blend, Strength, Size and Milk (if applicable)

(Option may not all be available according to the selected beverage)

3. Press "Enjoy Now" to start preparation of the beverage

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2

3


5.2 Carafe Mode

Carafe mode is only available for users with level 2 or up (see section 6.1) and for users that have been granted access in Users List and Rights Management (see section 6.6.5). An extended base is required to use a carafe on the Encore Lite.

Carafe mode is always free, and each drink is counted as a free vend in the sales counters.

When pressing the "Fill up a Carafe" button in Service mode, the screen will automatically return to the selection interface.

The notice "Carafe mode" (bottom left corner) confirms that the machine is in Carafe mode.

To quit Carafe mode, go back to Service mode and press the "Carafe Mode is ON" button. It will turn back to white and display "Fill up a Carafe".

To fill a carafe, follow the steps below. If the order needs to be canceled while the brewing is in process, press on the "Cancel" button. The machine will finish its current brewing cycle and will not start another one.

1

1. Select Beverage

2. Select Beverage Options

-Blend, Strength, Size and Milk, if applicable. Quantity of drinks can be adjusted using the + and - buttons.

(Options may not all be available according to the selected beverage)

Press "Prepare Carafe" to start preparation of the beverage

3. Wait until all drinks have been prepared.



5.3 Iced Coffee

The coffee brewed by the machine is hot . It cools down in contact with ice.

The brewer does not make ice . To order this beverage, an ice machine is required.

The iced coffee is prepared in a 12 oz cup size. You can modify the size by changing the amount of water in the beverage, but the screen interface will still suggest using a 12 oz cup .

If there is no ice machine on-site, follow these steps to deactivate the Iced Coffee recipe.

Access Service mode. Under the Recipes tab, select 250_IcedCoff from the drop-down menu.

Deactivate the "Enable" checkbox and press

Save (see section 6.5.2).

1. Select Iced Coffee.

2. Fill a 12 oz cup with ice and place it on the cup holder. Press on the "Next" button on the screen.

3. Select the blend and strength.

4. Press "Enjoy Now" to start preparation of the beverage.

1

2

3


4

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5.4 Selection Keyboard for People with Disabilities (Optional)

(Keyboard compliant with the ADA: Americans with Disabilities Act )

The adapted selection keyboard is located lower than the touch screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily.

To activate this selection keyboard, customers need to press any of its keys.

Using the arrows, move the hand icon on the screen until it reaches the desired button, then press the green checkmark button to confirm the selection.

The touch screen remains activated all the time even when the lower keyboard is in use.

The icon remains lit all the time.

The other keys only light up when the keyboard is activated.

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6 SERVICE MODE

6.1 Users Levels

Level 1: For the end user. Beverages selection and ordering only. Level 1 users cannot access the brewer's settings.

Level 2: For service personnel. Basic maintenance (no password required).

Level 3: For service tasks. Recipes modification and system settings access. Level 3 users have access to all tabs and sub tabs in Service mode, with the exception of the Audit tab and the Admin sub tab.

Factory password for this level: tech

Level 4: For administrative tasks. Sales counters (audits) access and passwords modification.

Level 4 users have access to all tabs and sub tabs in Service mode.

Factory password for this level: admin

Cafection highly recommends changing those passwords.

To access Service mode, open the brewer's door and press on the SW1 button (white) on the main board (see section 3.6).

Access Levels:

2 2 3 3 3 4


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6.2 Service Tab

To access the screen below, press the SW1 button (white) on the main board inside the brewer's door (see section 3.6). The Service tab is the first screen to be displayed.

1 2 3 4

5 6 7 8

11 10 9

1. This button is used to change the filter paper. Press it and follow the instructions on the screen.

2. This button is used to activate Free Vend mode. When the brewer is in Free Vend mode, the button will be enlightened in green and will show "ON" (in opposition to "OFF" when Free Vend is not activated).

When Free Vend is enabled, the coin, bill and card payment devices will automatically be disabled.

3. This button is used to rinse the brew group, the soluble powders whipper chambers and the valves. Press it and follow the instructions on the screen.

WARNING! Make sure to place a container large enough (size is specified on the screen). BE CAREFUL! Water is VERY HOT!

4. This button gives access to the Email Sending interface. It is only visible when the coffee brewer is connected to a cellular or a wireless network.

The user must enter his email and the message he wants to send to the owner of the brewer, then press the "Send" button. When the user presses one of the two text fields, an alphanumeric keyboard appears. For more help, press the (?) icon.



5. This button is used to enable Carafe mode (see section 5.2 for details).

6. This button is used to lock the selection screen so no user can order beverages.

7. This button is used to reset the waste bin counter.

8. This button gives access to the

Online Ordering interface, to send an order through Sophia - Global

Management System . It is only available when the coffee brewer is connected to a cellular or a wireless network.

The user must enter his email and select the items he wishes to order.

A text field at the end of the list allows him to add items that are not yet on the list. The owner of the coffee brewer must confirm the order thereafter. For more help, press the (?) icon.

9. This button gives access to the

Products Levels interface.

The user needs to select one (1) of the two (2) sections of the machine

(bean hopper or filter paper and soluble powders). For more help, press the (?) icon.


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36


Products Levels Interface

(Beans Section)

The user first needs to estimate the level of beans (in %), then move the bean icon accordingly. Once this percentage has been set, the coffee level will decrease in accordance with the real coffee consumption.

Using the bell icon, the user can also set the coffee consumption level at which the machine will send an email notification.

For more help, press the (?) icon.

Cafection recommends setting the alert at 25%.

Products Levels Interface

(Filter Paper and Soluble Powders

Section)

The user first needs to estimate the level of filter paper (in coffee cups) and soluble powders (in %), then move the bean icon accordingly. Once this percentage has been set, the filter paper and soluble powder levels will decrease in accordance with the real filter paper and soluble powder consumption.

Using the bell icon, the user can also set the filter paper and soluble powder consumption levels at which the machine will send an email notification. For more help, press the (?) icon.

Cafection recommends setting the alert at 200 coffees for the filter paper and at 25% for the soluble powders.

10. This button is used to clean and sanitize the brew group and the grinder using recommended products. See section 7.2 and follow instructions on the screen.

11. This button is used to exit Service mode.



6.3 Status Tab

To access the screen below, press the SW1 button (white) on the main board inside the brewer's door

(see section 3.6) and select the Status tab.

1

11

XXXXXX-XXXXXXXXX

9

10

3

2

4

5

6

7

8

1. Service Notes. Allows the technician to enter the servicing that has been performed on the machine.

An alphanumeric keyboard will appear when clicking the text box.

2. Unit model.

3. Software version of the computer.

4. Serial number of the coffee brewer. Correct serial number is necessary for Sophia - Global

Management System .

Service users with level 4 access can set the serial number (see section 6.1).

5. Firmware version in the controller PCB.

6. Firmware version of the thermostat's microcontroller.

7. Actual water temperature in Fahrenheit.

8. Time and date. Date and time can be set in the Tools sub tab, under the System tab.

9. Network status. Many possible statuses:

Disabled: Network is offline.

Invalid serial num: Serial number shown on screen is invalid. Verify the serial number (see section 6.6.4).

WIFI no link: Wi-Fi link is activated but the network is not functioning.

WIFI link OK: Wi-Fi link is activated and coffee brewer is connected to the network.

Cell. Modem no link: Cellular modem link is activated but the network is not functioning.

Cell. Modem link OK: Cellular modem link is activated and coffee machine is connected to the network.

Ethernet no link: Ethernet link is activated but the network is not functioning.

Ethernet link OK: Ethernet link is activated and coffee machine is connected to the network.

10. Activation key of the brewer. It is used to register the machine on Sophia - Global Management

System .

11. Error log. Keeps the last 50 events in memory, accessible remotely on Sophia - Global

Management System .


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6.4 Password Pop-Up

This pop-up window will appear when pressing the

Recipes, System or Audit tabs. The user needs to type in his password using the alphanumeric keyboard, then press on ENTER. Depending on the password entered, the user will gain access to different tabs.

6.5 Recipes Tab

To access the screen below, press the SW1 button (white) on the main board inside the brewer's door (see section 3.6) and select the Recipes tab.

6.5.1 Customization Sub Tab

The customization sub tab allows to edit blends names or labels. For each blend, it is possible to display only one option (name or label) on the selection screen. Default blends' names are Coffee 1, Coffee 2 and Coffee 3.

Coffee names and labels can be edited with

Sophia - Global Management System

.

1. Use the "Label" button to select a tag for the associated blend.

Use the "Name" button to edit the blend's name using the text box.

2. Select the product associated with canister 1 (Milk or

Vanilla) and use the

1

2 checkbox to allow the user to add milk to its drinks on the selection screen.

3. This button is used to save any changes to the customization settings.

Any unsaved changes will be lost.

3

Labels list Blend name or label

Recipe name

Milk option enabled



6.5.2 Information Sub Tab

3

5

7

1

2

4

6

8

9

10

1. This drop-down menu is used to choose the recipe needing to be modified. Coffee 1,

2 and 3 refer to bean hopper sections 1, 2 and 3 (from left to right).

2. This field is used to set the recipe name that will be shown on the selection screen under the beverage's illustration.

If the language of the system is changed, the name of the recipes will be reset to factory settings.

3. This table is used to set the price of the recipe.

4. This table is used to set the text that will show on the size buttons.

5. This button is used to set the price for all recipes at once.

6. These checkboxes are used to enable or disable each recipe's sizes.

7. These buttons are used to get samples of each size of the recipe.

8. This checkbox is used to enable or disable the drink on the selection screen.

9. This button is used to fix a recipe that has been lost or corrupted by resetting it to default settings.

10. This button is used to save any changes to the current recipe. Any unsaved changes will be lost.


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40

A

B

C


" Get a Sample " Interface

A These buttons are used to get a sample of all the dry ingredients of the tested recipe, in the desired strength.

In order to weigh the ingredients, make sure to place a container under ALL product dispensers used for the tested recipe.

B This button is used to get a sample of the recipe without the ingredients.

Make sure to place a recipient large enough under the dispensing nozzle.

C These buttons are used to get a sample of the entire recipe, in the desired strength.

Samples are not registered in the sales counters.

6.5.3 Liquids & Ingr. (Ingredients) Sub Tab

1

2

3

4

7

6

5

8

9

All values used for the recipes are time values. The water quantity values represent the amount of time the dispensing water valve is opened. The coffee or soluble quantity values represent the amount of time the motor is running.

20 units = 1 second.

The right section of the numeric keypad indicates an estimated conversion of the value in units to a milliliter (ml) and to a US ounce fluid (oz) for liquids, or in grams (g) for the ingredients.

1. This line indicates which recipe is being modified.

2. This table is used to set the quantity of coffee required to brew the recipe, if applicable.

3. These checkboxes are used to set the coffee used by default to make the coffee drink, if applicable.

4. This checkbox is used to allow the customer to select the coffee of his choice, if applicable.

5. This table is used to set the quantity of water required to brew the recipe.

6. This table displays the recipe's brew cycle. It is automatically selected by the software.

7. These tables are used to set the quantity of soluble powder required to brew the recipe, if applicable.

8. This table is used to set the quantity of water mixed with the soluble powders, if applicable.

9. This button is used to save any changes to the current recipe. Any unsaved changes will be lost.



6.5.4 Brew Cycles & Fast Settings Sub Tab

Brew Cycle Settings Interface

1

3 2

1. This table is used to set the brew cycles and extra grind time. Press on the quantity to modify it and enter the desired number of units using the numeric keyboard.

2. This button is used to bring all brew cycles values back to factory settings.

3. This button is used to exit the brew cycles settings.

To save any parameters changes, press on the "Exit" button and accept modifications.

The Encore Lite has four (4) different brew cycles. The brew cycle is automatically selected in accordance with the coffee and water quantities in the coffee-based recipe.

Cycle #1 (101 to 187 water units)

Standard brew cycle.

Cycle #2 (188 to 269 water units)

Three (3) stirring cycles during which the total quantity of water is dispensed in three (3) shots. The mix is stirred three (3) times, ensuring that the coffee completely comes into contact with water. Ideal for recipes with high water and coffee volumes.

Cycle #3 (270 water units and more)

Double brew cycle. The machine splits the water and ingredients quantities in half to perform two (2) separate brew cycles.

Cycle #4 (100 water units or less)

Quick brew cycle. Ideal for recipes with low water level.

Extra Grind Time

The grind time is automatically calculated in accordance with the quantity of coffee grounds set in the recipe. Older grinders might not grind all the beans. Therefore, extra grind time may be added using these fields. 20 units = 1 second. Default setting: 0.

Pause 1

First contact time between water and coffee grounds. To get more extraction, increase this value. 20 units = 1 second.

Pause 2

Second contact time between water and coffee grounds. To get more extraction, increase this value. 20 units = 1 second.


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Move 3

Position where the piston stops before dispensing the coffee into the cup.

A setting too high will prematurely open the brew chamber, causing a mess of wet coffee grounds inside the machine.

A setting too low will not pull all coffee through the filter.

This setting must be changed with care.

Pause 3

Pause time before the brew chamber opens. If there are wet coffee grounds on the filter paper at the end of the cycle, increasing this setting might solve the issue. 20 units = 1 second.

Pause 4

Brew group drain time. This setting must be high enough to empty the brew group at the end of the cycle. 20 units = 1 second.

This interface is used to set all coffee drinks' brew cycles. There is no individual setting table per recipe.

Automated Fast Settings of All Drinks Interface

1

2 3

4

1. This section is used to select desired cup size. Slide the coffee cup icon from 7 oz to

20 oz.

2. This table is used to set the quantity of coffee (in grams) per fluid ounce.

3. This table is used to set the quantity of soluble powder (in grams) per fluid ounce.

4. These buttons are used to assign the settings to a cup size (small, medium and large).

All drinks will automatically be set under the Liquids & Ingr. sub tab.

The fast settings interface does not affect the Iced Coffee, Long Espresso, Energy

Shot, Hot Shot Blend, Café Latte and Cappuccino drinks recipes, which can only be edited manually.



6.6 System Tab

To access the screen below, press the SW1 button (white) on the main board inside the door

(see section 3.6) and select the System tab.

6.6.1 System 1 Sub Tab

2

4

1

3

5

6

8

7

9

10

11

1. This drop-down menu is used to set the language of the system.

If the language is changed, the recipes' names will be reset to default values.

2. This checkbox is used to allow any user to switch language directly from the selection screen.

3. This field is used to set the quantity of coffee drinks to brew before showing the "Waste Bin

Full" alert. To disable this alert, set the value to zero (0).

4. This field is used to set the water temperature in the tank, in Fahrenheit.

5. This field is used to set the minimum temperature of the water in the tank, in Fahrenheit. If the water temperature drops below this setting, the coffee brewer will display an error message until the temperature rises above this minimum. To disable this feature, set the value to zero (0).

6. This drop-down menu is used to set the color theme of the user interface.

7. This field is used to set the quantity of drinks to be ordered before a customer gets one for free. To disable this function, set the value to zero (0). It is not recommended to use this feature if the machine is equipped with an optional printer.

8. This field is used to set the quantity of drinks to be ordered before showing the "Rinse

Required Soon" alert. To disable this alert, set the value to zero (0).

9. This button is used to reset the System 1 and System 2 sub tabs back to factory settings.

This action does not affect the recipes.

10. This button resets all recipes back to factory settings (Information and Liquids & Ingr. sub tabs).

11. This button is used to save any parameters changes. Any unsaved changes will be lost.


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1

2

3

4


6.6.2 System 2 Sub Tab

5

6

7

8

1. This button gives access to the Maintenance interface.

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This interface displays the maintenance counters in which each use of a component is recorded. The components requiring maintenance are highlighted in red. To reset a component’s counter, press on the "Reset" button. For more help, press the icon (?).

2. This button gives access to the valves self-cleaning interface. This checkbox allows the user to enable or disable the valves selfcleaning feature during rinse cycles (enabled by default).



3. This button gives access to the Energy Saving Schedule interface.

This interface is used to plan sleep periods, reducing the brewer's electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping. While in Energy Saving mode, the water temperature of the tank is maintained at approximately 140 °F. To order a drink while

Energy Saving mode is active, press anywhere on the screen. This will wake up the brewer for one (1) hour. The water tank will take 4 to 10 minutes to heat up to the right temperature. For more help, press the (?) icon.

4. This button gives access to the Free Vend Schedule interface.

This interface is used to plan Free Vend periods. By pressing the (+) and (-) buttons, the user can set the time frames during which the drinks will be free. For more help, press the icon (?).

5. This button creates a backup file on the coffee brewer. The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine’s users list.

6. This button restores the latest backup file created on the coffee brewer . All data saved on the date indicated on the button will be restored.

7. This button creates an online backup file (the machine needs to be connected to a cellular network) on Sophia - Global Management System . The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine’s users list.

8. This button restores the latest online backup file (the machine needs to be connected to a cellular network) saved on Sophia - Global Management System . All data saved on the date indicated on the button will be restored.


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6.6.3 Tools Sub Tab

1

4

6

2 3

5

3. This button is used to view the coin changer status.

If there is no coin changer in the machine or if it not plugged correctly, this button will not be visible.

1. This button is used to calibrate the screen. Follow the calibration procedure shown on the screen.

2. This button is used to set the time and date of the brewer.

It is important to set the time and date to ensure the proper functioning of the following:

- Service Log.

- Email Alerts.

- Sophia - Global Management

System.

- Error Log.

is

4. This button is used to enter Manual Control mode and manually test the machine components.

Warning! This mode is intended for advanced technicians. Risk of damages to the machine or injuries.

46

5. This button is used to view the card reader status.

If there is no card reader in the machine or if it is not plugged correctly, this button will not be visible.

6. This button is used to configure the coffee brewer during the initial setup. It provides installation tips and requirements.



6.6.4 Network Sub Tab

This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection.


47


Wi-Fi (Wireless Network)

To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list.

The security type of the network should automatically be determined by the brewer. If the brewer cannot determine the type of security, select it manually. The person in charge of IT on-site will be able to provide this information.

The coffee brewer is compatible with the following encryption methods:

No encryption (OPEN)

No password required. Press on the "Connect" button. The computer screen will automatically restart.

WPA1/WPA2 Personal AES/TKIP

Enter the network password. Press on the "Connect" button. The computer screen will automatically restart.

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Add New Wi-Fi Network

If the wireless network is invisible or not showing in the list, press on the "Add New Wi-Fi

Network" button.

The network name (ESSID), its security type and its password (if applicable) are required.



Cellular Modem

The Encore Lite brewer is equipped with a cellular modem.

Therefore, it can be remotely controlled through Sophia - Global

Management System . Access

Sophia at www.sophiagms.cafection.com

.

Log in and register the unit. If no account has been created yet, use the "Create New

User" button.

The cellular modem is located inside the door of the machine to ensure the best possible signal. The antenna is located at the back of the machine, on its support.

Green light

"Link Status" (LS)

Signal light

The following table provides information about each LED light's signification.

Modem position

If the "LS" light is off (not lit nor blinking), the modem might not be correctly plugged to the

USB port.

Make sure that at least one of the signal lights is on.

If no signal is detected, move the antenna. If the problem persists, a high-gain antenna can be ordered at Cafection. For more details, contact Cafection's Customer Service department at 800-561-6162, ext. 311 , or at [email protected]

.


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There are three (3) ways to verify if the brewer has successfully been connected.

1. Under the Status tab.

xxxxxx-xxxxxxxxx

The network status indicates

"Cell. Modem link OK" or "Wi-Fi link OK"

2. In Service mode, under the System tab, in the Network sub tab.

xxxx-xxxx-xxxx-xxxx

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3. On the selection screen, the icon of the cellular or wireless network signal is active (top left).

Active, online Inactive, offline



1

6.6.5 Screen Saver Sub Tab

The Screen Saver feature is used to promote the brewer's available products when the machine is not in use. It can be edited in the Screen Saver sub tab.

4

2

3

1. This checkbox is used to enable or disable the Screen Saver feature.

2. Select the beverage(s) to be displayed while the screen saver is ON. A green checkmark over a selection means it is selected.

If a blend's name has been modified in the Customization sub tab (see section

6.5.1), this name will automatically be updated in the Screen Saver sub tab.

3. This field is used to set the period of inactivity (in minutes) required before the Screen

Saver feature is displayed.

4. This button is used to save any changes to the Screen Saver.

Use

Sophia - Global Management System

to edit the screen saver videos and interface.

Screen saver example

Tap this button to go back to the selection screen


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1

4


6.6.6 Admin Sub Tab

The Admin sub tab is available to level 4 users only (see section 6.1).

xxxx-xxxx-xxxx-xxxx 2

3

1. This button is used to create a list of users authorized to activate Carafe mode,

Free Vend mode and/or order one free drink directly from the selection screen.

- To create a new user, click on a blank field under the Name section and enter the name of the user.

- Enter a PIN from 1 to 9999 (for a minimum security, a PIN of

four (4) digits is recommended).

- Check the box of each authorization that needs to be granted to this user.

- Press on the "Save & Exit" button and save changes.

If at least one (1) user is created, a user icon appears on the selection screen (top right). When the user presses on this button, a pop-up window with a numeric keyboard appears. Once the user has entered a correct PIN, he will be able to activate the authorization(s) he has been granted. If the user enters an incorrect PIN five times in a row, the user icon will be locked. To unlock it, enter and exit Service mode by pressing the SW1 (white) button twice (see section 3.6).



When a user activates the Free Vend or Carafe mode, the related button in Service mode highlights and indicates the name of the user who set it.

2. This field is used to enter the serial number of the coffee brewer. For proper functioning of Sophia - Global Management System , the serial number must be the same as the one indicated on the sticker inside the machine, over the fan.

It is important to enter the serial number of the machine every time the flash card is replaced.

3. This barcode is reserved for Cafection use.

4. These fields are used to modify the levels 3 and 4 users’ passwords (see section 6.1).

If the passwords have been changed, lost or forgotten, a general reset must be performed. Contact Cafection's Technical Support team for the procedure. Performing a general reset will reset all drink recipes, settings and passwords, but not the permanent sales count, the users list and the serial number.


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6.7 Media Tab

While a beverage is prepared, a video plays on screen. The Media tab is used to edit the video playlists.

6.7.1 Current Playlist Sub Tab

The Current Playlist sub tab allows to edit the main playlist.

2

4

1

3

5 6

7

1. Use this checkbox to enable the current playlist.

2. Tap in this field to change the playlist name.

3. The source indicates where the playlist comes from. Personalized videos can be added with Sophia - Global Management System (available only with a cellular modem connection).

4. Use this checkbox to play videos in a random order. If the box is not checked, videos will be playing in the order they are listed in the current playlist.

5. List of videos selected for the current playlist.

6. Press on the "Play Video" button to see a preview of the video.

7. Press on the "Edit" button to apply any changes on this sub tab. A "Save" button will appear. Use it to save any changes to the playlist.

6.7.2 Next Playlist Sub Tab

This sub tab is used to prepare the next playlist and schedule it to become the current playlist at a specific time. Parameters are the same as in the Current

Playlist sub tab. However, a start date and time must be set.

1. Set the start date using the calendar.

2. Use the arrows to set the start time of the playlist.

3. Add videos to the playlist from the Video Storage.

1

2

3



6.7.3 Video Storage Sub Tab

This sub tab contains the library of all videos downloaded on the brewer. Use Sophia -

Global Management System to upload new content on the brewer (license required).

Video preview

6.8 Audit Tab

To access this screen, press the SW1 button

(white) on the main board inside the door (see section 3.6) and select the Audit tab.

6.8.1 Permanent Sales Count

This counter records the quantity of drinks sold since the machine has been manufactured.

6.8.2 Erasable Sales Count

This counter records the quantity of drinks sold since the last time the counters have been erased. It also records the total sales, free vends and vends in cash value.

To reset the Erasable Sales Count, press on the "Erase Counter" button.


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6.8.3 Users Sales Count

This counter records the quantity of carafes and free vends ordered by each user authorized under Users Lists and Right Management (see section 6.6.6).

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To reset the Users Sales Count, press on the "Erase Counter" button.

How the Users Sales Count Works

When a user orders a drink, the User Sales Count increases, as well as the Permanent and

Erasable Sales Counts.

Example #1

User 1 fills a carafe with 8 large Mokaccino .

- The counter of User 1 increases by 8 under "Large" in the Carafes Made section.

- The Erasable and Permanent Sales Counts of the Mokaccino increase by 8 under "Large" in the Free section.

Example #2

User 2 enables the Free Vend mode and orders:

10 x small Coffee #3

2 x medium Long Espresso

5 x large Hot Chocolate

- The counter of User 2 increases by 10 under "Small" in the Free Vend Beverages Made section.

- The counter of User 2 increases by 2 under "Medium" in the Free Vend Beverages Made section.

- The counter of User 2 increased by 5 under "Large" in the Free Vend Beverages Made section.

- The Erasable and Permanent Sales Counts of the Coffee #3 drink increase by 10 under

"Small" in the Free section.

- The Erasable and Permanent Sales Counts of the Long Espresso drink increase by 2 under

"Medium" in the Free section.

- The Erasable and Permanent Sales Counts of the Hot Chocolate drink increase by 5 under

"Large" in the Free section.



7 CLEANING AND SANITIZING

7.1 "Auto Rinse" Button

To perform a rinse, access the Service mode, press the "Auto Rinse" button and follow the instructions on the screen.

WARNING! Make sure to place a container large enough (size will be specified on the screen). BE CAREFUL!

Water is VERY HOT!

7.2 "Cleaning & Sanitizing" Button

This button is used to clean and sanitize the brew group and the grinder using the appropriate products. Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages.

Cafection highly recommends using Urnex products (Sani-Pure TM , Tabz TM tablets and Gindz TM tablets). Select the adequate option and follow the instructions on the screen. Refer to the products' label for details.


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7.3 Cleaning and Sanitizing Instructions

It is important to clean and sanitize the machine on a regular basis. In order to maintain the highest beverage quality and to ensure the customers' safety, all parts in contact with food must be cleaned and sanitized regularly. Hands must be washed before handling any parts or other commodities such as cups and stirrers.

Cleaning and sanitizing should be done in separate phases as prescribed by health regulations and hygiene standards of the industry.

Cleaning: Remove any visible soil, stains or impurities, including food soils, oil or mineral deposits that could alter the beverage taste and quality.

Sanitizing: Sanitizing ensures the customers' health safety by killing bacteria remaining on the surfaces after cleaning.

There are two (2) sanitation methods:

1. Chemical antibacterial treatment.

2. Hot water treatment (between 170 °F and 212 °F).

Always unplug the unit before cleaning the machine. DO NOT spray water on electrical parts.

For the sanitation process to work effectively, the parts must be cleaned and free of visible soil before sanitizing them. The sanitized parts must then be completely rinsed and air dried. Wiping the parts with towels or cloths can recontaminate sanitized food-contact surfaces.

Frequency

Two (2) important variables need to be considered when evaluating the cleaning and sanitizing frequency:

- Product consumption.

- Water quality.

The expected customer usage varies from one location to another. It is therefore recommended to follow the cycle counts in order to prevent omissions. It is also recommended to verify each part listed in this section upon each service visit and clean them as needed.



7.4 Recommended Cleaning Tools

In order to perform the cleaning procedure effectively, Cafection recommends having at least the following tools on hands:

- Bucket.

- Small brush for tubes and nozzles, suitable for food-contact surfaces and hot water.

- Long and flexible brush for chute cleaning, suitable for food-contact surfaces.

- Brush for coffee grounds, suitable for food-contact surfaces.

- Disposable towels, wet-strength and lint-free.

- Mild nonabrasive detergent for exterior cleaning.

- Urn cleaner for the brew group and grinder.

- Spare parts to swap with the ones that need to be sent to Cafection for extensive cleaning.

- Garbage bags for the waste bin.

7.5 Cleaning and Sanitizing Schedule

The cleaning schedule and instructions outlined in this manual must be followed to honor the warranty, ensure consistent product quality and maintain a high level of health safety.

All parts must be visually inspected upon each service visit and cleaned as needed.

Unit & Cabinet

Touch Screen

Drip Tray

Waste Bin

Bean Hopper

Soluble Canisters

Soluble Whipper

Coffee Whipper

Brew Chamber

Brew Group

Fan

Stainless Coffee Chute

Coffee Funnel

Daily

Cleaning

Cleaning

Cleaning

Inspection

Inspection

Weekly Monthly

EXTERIOR

Quarterly

INTERIOR / FOOD-CONTACT PARTS

Inspection

Inspection

Cleaning

Cleaning

Cleaning

Sanitizing

Sanitizing

Sanitizing

Cleaning

Cleaning Treatment

Cleaning

Cleaning

Details

As needed

As needed

As needed

As needed

1,000 cycles

1,000 cycles

200 cycles

200 cycles

200 cycles

1,000 cycles

As needed

1,000 cycles

1,000 cycles

These recommendations are based on 1,000 monthly cycles, using medium roast coffee and superior water quality. They need to be adjusted if recipe settings, coffee blend strength or water quality are different.


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7.6 Overall Cleaning

The brewer and its area must be clean and tidy at all time. Both inside and outside of the machine must be inspected upon each service visit and cleaned when needed. Make sure the unit is clean, safe and functioning after it has been serviced.

7.7 Exterior Cleaning

Frequency: daily

To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a nonabrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth.

Non food-contact parts to be verified and cleaned:

- Plastic top lid.

- Cabinet (optional).

- Metal surfaces.

- Plastic door.

- Drip tray.

- Waste bin.

Parts are NOT dishwasher safe.

7.7.1 Touch Screen

Frequency: daily or as needed

WARNING! Use a 100 % cotton soft cloth only.

7.7.2 Drip Tray

Frequency: daily or as needed

The drip tray is not connected to a drain. Therefore it should be inspected and emptied periodically.

WARNING! Drip tray may be full of HOT liquid.

To remove the drip tray, lift it gently to avoid spilling and pull it out from underneath the door. Rinse the drip tray and dry it with a clean dry cloth. Reinstall the drip tray and make sure it is stable and leveled.



7.7.3 Waste Bin

Frequency: daily or every 200 cycles*

After each coffee cycle, the spent grounds and used filter paper are automatically discarded into the waste bin. To prevent the bin from overflowing, an automatic function disables coffee-based beverages and displays a message on the screen (see image).

Maximum setting = 400

Minimum setting = 0

*When using the internal waste bin provided with the unit, Cafection recommends setting the counter to 25 cycles using standard 8, 10 and 12 oz cups.

Setting the maximum counter to zero (0) disables the automatic function and may cause an overflow issue if the waste bin is full.

The equipment will not dispense coffee beverages until the bin is emptied and the counter is reset. The counter settings can be adjusted in accordance to the size of the waste bin in the System 1 subtab, under the System tab in Service mode (see section 6.6.1).

How to empty the cabinet's waste bin

1. Open the cabinet's door, below the brewer.

2. Open the brewer's door and remove the front panel.

3. Cut the filter paper 4" below the brew group with scissors or tear gently. DO NOT

YANK ON THE PAPER!

4. Remove the filled garbage bag from the waste bin and replace it with a new one.

5. Access Service mode and press the "Reset Waste Bin" button.

6. Replace the front panel and close the doors.

How to empty the brewer's internal waste bin


2. Take off the front panel.

3. Cut the filter paper 4" below the brew group with scissors or tear gently. DO NOT

YANK ON THE PAPER!

4. Remove the internal waste bin, empty it and replace it inside the machine.

5. Access Service mode and press the "Reset Waste Bin" button.

6. Replace the front panel and close the door.

It is very important not to yank on the filter paper.

Doing so may result in a malfunction of the machine.


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7.8 Interior Parts Cleaning & Sanitizing

For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer. Wiping with towels or cloths can recontaminate sanitized food-contact surfaces. Therefore, it is recommended to air dry completely all sanitized food-contact surfaces before reinstalling them in the machine.

Brush away coffee grounds and particles inside the brewer using the brush for coffee grounds and a small dust pan, then clean the inside with hot water.

Interior parts to be cleaned:

- Bean hopper.

- Bean hopper plastic funnel.

- Soluble canisters.

- Soluble whipper assembly.

- Brew group assembly.

- Fan.

- Stainless coffee chute.

Bean hopper Bean hopper back plate

7.8.1 Bean Hopper

Frequency: monthly or every 1,000 cycles

It is recommended to remove, empty and clean the hopper every month to avoid coffee oil and soils to accumulate on the walls of the hopper and alterate the beverage quality.



3. Push the bean hopper backward and lift it.

4. Clean and sanitize under hot water and air dry completely.

5. Repeat steps in reverse order to reinstall.

6. Order a large coffee to ensure that all parts and switches are working properly.



7.8.2 Bean Hopper Plastic Funnel




3. Push the bean hopper backward and lift it.

4. Clean and sanitize the interior of the plastic funnel under hot water. Air dry it completely before reinstalling the bean hopper.

5. Order a large coffee to ensure that all parts and switches are working properly.

When removing the hopper, beans will not fall, but this step is easier if the hopper is empty.

Bean hopper

Bean hopper back plate

Plastic funnel


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7.8.3 Soluble Canisters

Soluble Whipper Assembly

Frequency: weekly or every 200 cycles

If there is product accumulation, remove the soluble whipper assembly for manual cleaning under hot water.

1. Remove the tube from the base.

2. Lift the funnel. Remove the whipper chamber and the propeller, then twist off the whipper base.

3. Clean all parts and gaskets with hot water. Use the small brush for tubes, if necessary.

4. Air dry completely.

5. Reinstall all parts in reverse order.

6. Order a large beverage of each soluble to ensure that all parts and switches are working properly.

Soluble Canisters


It is recommended to remove, empty and clean the soluble canisters every month to avoid powder to accumulate on the walls of the canisters and alterate the beverages quality.


2. Remove the top lid.

3. Lift the plastic funnel and its cover out of the machine.

4. Pull the canisters out of the brewer to disengage them from the motor and transmission.


6. Reinstall all parts and reload products in the canisters.

7. Order a large beverage of each soluble to confirm that all parts and switches are working properly.

If there is no funnel (previous version):


2. Remove the bean hopper back plate

(2 screws), the bean hopper, the top lid and the plastic hood (5 screws).

3. Gently lift the canisters and pull them out to disengage them from the motors and transmissions.


5. Reinstall all parts and reload products in the canisters.

6. Order a large beverage of each soluble to confirm that all parts and switches are working properly.



Brew chamber's funnel

7.8.4 Brew Group

Brew Chamber and Funnel

Frequency: weekly or every 200 cycles

1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.

2. Perform several rinse cycles (see section 7.1).

3. Remove the brown tube from its support. Remove the brew chamber's funnel to dislodge coffee residue trapped underneath it and rinse it under hot water.

4. Reinstall the funnel and the tube in its support.

Make sure the tube is against the wall of the funnel. Water must form a circular motion when being dispensed.

5. Order a large coffee to ensure that the brew chamber is working properly.

Warning! Place a container large enough (size specified on the screen). Water is VERY HOT.

The funnel should be cleaned weekly or more often, if needed. To clean the funnel, follow steps 3 to 5 of section 7.8.4.

Brew Group Assembly


In order to maintain optimal performance of the brew group assembly, it is recommended to remove it from the unit, clean it and rinse it under hot water.

1. Open the brewer's door and remove the front panel.

2. Cut the filter paper with scissors on both sides of the brew chamber.

3. Flip up the retaining rod, push the locking pin to the right, then down to release the brew group and pull it outward.

4. Rinse the brew group thoroughly under hot water to remove visible soil.

5. Remove the funnel from the brew chamber and rinse it thoroughly under hot water.

6. Air dry completely before reinstalling the parts.

7. Order a large coffee to ensure that the brew group is working properly.

The brew group assembly can also be cleaned using urn cleaner. See section 7.2 for cleaning instructions.


Brew chamber tube retainer

Brew chamber

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Brew Group Assembly Sanitizing Treatment

Frequency: quarterly or every 5,000 cycles

Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages.

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Please refer to the section 7.2 of this manual for sanitizing instructions

7.8.5 Fan

Frequency: quarterly or as needed

Visually inspect the fan located directly to the right of the hot chocolate canister and clean if needed.

1. Turn off the unit and unplug it to stop the fan.

2. Unplug the fan and remove the guard to access the fan blades.

3. Wipe the fan clean with a dry disposable towel.

4. Reinstall the guard, plug the fan and the machine in and turn the brewer back ON.

Fan



7.8.6 Stainless Steel Coffee Chute


1. Open the door of the machine and remove the front panel.

2. Insert the chute cleaning brush (included with the machine) up to the very end of the chute.

3. Brush the walls from left to right and up and down.

To avoid damages, make sure the metal portion of the brush does not touch the walls of the chute.

4. Get the brush out and wipe it clean.

5. Brush the chute a second time by repeating steps 2 to 4.

6. Perform a rinse cycle.

7. Reinstall the front panel and close the door.


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8 PREVENTIVE MAINTENANCE

All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

The preventive maintenance schedule and instructions below must be followed to honor the warranty.

8.1 Preventive Maintenance (PM) Schedule

All parts must be visually inspected upon each visit and cleaned as needed.

Brew Group

Assembly

Outlet Valves

Hot Water Tank

Grinder

Inspection

Monthly

Quarterly

Quarterly

Quarterly

Preventive Maintenance

25,000 cycles or annually

10,000 cycles

60,000 cycles

100,000 cycles or every 5 years

See Section

8.2

8.3

8.4

8.5




Preventive maintenance: yearly or every 25,000 coffee cycles

The brew group is the heart of the equipment and is responsible for the taste of every cup. It needs to be serviced regularly to maintain the quality of the beverages served.

Cafection offers a Brew Group Exchange Program. This program ensures a constant running of the machine by receiving a replacement brew group to use while maintenance is performed on the actual brew group of the unit. Cafection will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal.

The cleaned brew group will be returned with a one (1) year warranty on defective parts.

Contact [email protected] or 800-561-6162, ext. 311, to order parts or for additional information.

Inspection

Frequency: monthly

The following are signs that the coffee extraction is not being performed adequately and that the brew group may require preventive maintenance:

- Seal is damaged.

- Air gets into the cylinder from around the piston seal and creates bubbles in the coffee.

- There are coffee grounds in the coffee dispensed.

- Spent coffee grounds remain wet on the filter paper.

Cylinder

Screen and seal

Brew chamber

Piston seal


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8.3 Outlet Valves

Inspection: quarterly

Preventive maintenance: every 10,000 cycles

To avoid any issue related to mineral deposits, Cafection recommends rebuilding all three (3) outlet valves at the same time using the valve repair kits (PETAN45, one kit needed for each valve).

Valve Leakage

Identify the leaking valve, change it or rebuild it.

If the leak originates from under the body of the valve or from the tank exit, try changing the conical mounting seal in the first instance.

If the coffee valve is not watertight, water will accumulate in the brew chamber.

If it drips all night, the first coffee of the morning will be lukewarm.

The leakage may also cause the brew chamber to flood.

WARNING! Water is VERY HOT!

Connectors

Removing and Installing the Valves

1. Turn off the machine and remove the back panel.

2. Unplug the tank lid's connectors (fig. 1.1) and the valves

(fig. 1.2).

3. Completely drain water from the tank (see section 9.1).

4. Remove the tubes.

5. Unscrew the guard to be able to remove the tank.

6. Tilt the tank forward to have access to the valves.

7. Remove the valves. Replace or rebuild them.

8. Reinstall by repeating the steps in reverse order.

Fig. 1.1

Tank lid

If a water filtration system is installed on the brewer, it is recommended to inspect it on a monthly basis.

Tank guard

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Double valve

Fig. 1.2

Valves

Single valve

Conical mounting seals

Valves



8.4 Hot Water Tank


Preventive maintenance: every 60,000 cycles

To avoid any issue related to mineral deposits, Cafection recommends having the water tank assembly delimed to remove all scale in the unit. The heating element, the temperature probe, the water level and the heater safety switches may also need to be replaced.

Use a scale remover product such as Scale Kleen by Everpure. See the manufacturer's instructions for more details.


The float, the heater switch and the water level switch of the tank should be replaced after 100,000 cycles.

Heating element

1. Turn off the machine and remove the back panel.

2. Unplug the tank lid's connectors

(see section 8.3, fig.1.1) and the probe connector.

3. Completely drain water from the tank (see section 9.1).

4. Remove the tubes (valve and water tank).

5. Unscrew the guard to be able to remove the tank.

Float

Probe

Water level switch

Tank guard

Probe connector


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8.5 Grinder


Preventive maintenance: every 5 years or 100,000 cycles

Cafection's commercial grade burr grinder ensures perfect coffee grinding.

The ground coffee particles' size playing a key role in the coffee extraction and taste, it is important to change the grinder's burrs in accordance with the preventive maintenance schedule.

Contact [email protected] or 800-561-6162, ext. 311, to order parts or for additional information.

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9 PARTS MAINTENANCE

This section covers the servicing of various parts of the unit.

9.1 Hot Water Tank Draining

Cafection recommends allowing three (3) hours for the water to cool down prior to emptying the tank. Make sure a bucket of a minimum of 0.8 gallons (3 L) suitable for holding hot water is available.

1. Turn off the brewer and unplug it from the electrical outlet.

2. Cut off the main water supply of the machine.

3. Open the front door.

4. Locate the drain tube (red plug).

5. Place the tube into the bucket and remove the red plug.

WARNING! Water may be hot!

6. Completely drain water from the tank.

7. Reinstall by repeating the steps in reverse order.

Red plug


Drain tube

Bucket

(0.8 gallon (3 L) minimum)

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9.2 Shutdown and Storage

If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine.

1. Turn off the unit and unplug it from the power outlet.

2. Completely drain the hot water tank (see section 9.1).

3. Empty the soluble canisters and bean hopper.

4. Clean all parts of the unit (see section 7).

5. Disconnect the white wire from the heating element (see section 3.7).

6. Tie down the water level switch’s arm with a cable tie ("tie-wrap") to keep the float still during transportation.

Do not overtighten, as this may damage the switch. The purpose of this operation is only to keep the float from bouncing on the switch.

9.2.1 Storing the Brew Group

It is important to store the brew group properly when it is not installed in the brewer. Always disengage the brew group clutch using the provided tool to turn the pin clockwise until the brew chamber lifts up. This action will release the pressure on the screen and seal. The brew group must be stored on its back or its left side.

Do not sit the brew group on its right side (on the wheels and yoke) or straight up, as these positions make it unstable and could cause it to fall.




Removing the brew group


2. Access Service mode by pressing the SW1 button (white)

(see section 3.6).

3. Press on the "Filter Paper Install" button (see section 6.2).

4. Wait for the brew chamber to open. Cut the filter paper with scissors on both sides of the brew chamber.

5. Remove the coffee spout and the hose support bracket from the right side of the brew group assembly.

6. Support the brew group assembly by holding the aluminum frame on the right side of the brew group assembly.

7. With the left hand, slide the locking pin over to the right, and then down.

8. Pull the brew group assembly straight outward .

Installing the brew group

1. Make sure that the dog drive pin in the back of the brew group is at 1 o’clock.

2. Align the left edge of the brew group on the left bracket support.

3. Push the brew group back completely into the dog drive motor.

4. Slide the brew group’s retaining pin up and then left.

To clean the brew group, see section 7.8.4.

Pin

Dog drive

7

8


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9.4 Main Board

Like any electronic main board, the one in this brewer is very sensitive to power surges inside buildings. If an issue persists after changing the main board, verify the power source. Use the necessary precautions for handling static sensitive devices.

Removing

1. Retrieve all the brewer's data (see section 6.6.2).

2. Turn off the machine and unplug it from the outlet.

3. Open the door and remove the protection panel (inside the door) by unscrewing the four (4) screws.

4. Unplug the connections (clockwise from the top left corner):

MDB Port J11 (if coin changer, bill acceptor or card reader)

Main board : J12, J18, J27, J2, J19, J3, J6, J14, J21, J22

5. Unscrew the four (4) plastic 1" posts.

6. Remove the board.

Reinstalling

1. Reinstall the board and fasten it with the four (4) plastic 1" posts.

2. Plug the connections (refer to the board diagram in section 3.6 for a full-size view).

3. Verify that all connections are in place. The board will fail if the connections are reversed or in the wrong place.

4. Reinstall all parts in reverse order. Reinstall the protection panel with the four (4) screws.

5. Plug in the brewer and turn it on.

6. Verify that everything all is functioning on the screen.

All cables must be replaced in the correct order and direction before turning the power on, or the board will fail and be damaged.



9.5 Flash Card Replacement

The flash card and the can be replaced in order to improve and update the machine's software.

The flash card holds the GUI software (Graphical User Interface).

All drink recipes, sales counters and other settings are stored in the flash card.

Before you begin, turn power OFF.

To remove the flash card:

1. Remove the main board protection panel (inside the door).

2. Pull the flash card outward.

To install the flash card:

1. Make sure the colored side of the card is on the right.

2. Insert the flash card and push it GENTLY to make sure no damage is done.

3. Screw back the main board protective cover.

4. Turn power back ON.

5. At startup, the screen will indicate the flash card version.

At first startup, the computer might have to update firmware in the controller PCB.

The process is automatic and lasts approximately 1 minute.

Enter the serial number of the brewer under the Admin tab to ensure proper internet network communications (see section 6.6.6).

XXXXXX-XXXXXXXXX

Colored side


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10 TROUBLESHOOTING

There are two (2) types of service messages: Warnings and Errors. Warnings will temporarily disable some features, while errors put the coffee brewer out of order.

10.1 Warning Messages List

Filter Paper Roll Empty

The coffee brewer is out of filter paper. All coffee-based recipes will be temporarily disabled on the selection screen. Only hot water and drinks containing soluble powders will be available. Install a new filter paper roll (see section 4.10).

Advanced tech info: the status of the filter paper sensor can be monitored using the green LED DS14 on the main board of the machine (see section 3.6).

Rinse Required Soon

The number of drinks served has reached the "Rinse at" parameter set in Service mode (see section 6.6.1). All drinks will continue to be dispensed. The warning will be displayed on the screen until a rinse cycle is performed on the machine (see section 7.1).

Waste Bin Full

The number of coffee drinks served has reached the "Waste bin max" parameter set in Service mode (see section 6.6.1). All coffee-based recipes will be temporarily disabled on the selection screen. Only hot water and drinks containing soluble powders will be available. Empty the waste bin and reset its count (see section 6.2).

Bill Value Too High, Returning Bill

The bill inserted in the bill acceptor has exceeded the maximum accepted value of $10. The bill will be returned to the customer.

Not Enough Coins, Returning Bill

The bill inserted exceeds the coin value available in the coin changer. The bill will be returned to the customer.



10.2 Error Messages List

Communication with the Main Board Has Been Lost.

The link between the computer screen and the coffee brewer is broken. The main board of the brewer might be out of power.

- Check the overflow cup. It must be empty and the float needs to be pointing downwards.

- Check the 5 A and 15 A circuit breakers located on the back of the unit.

- Check the electrical connection between the main board connector J14 and the computer screen COM1 port (see section 3.6).

Broken Link Between Main Board and Thermostat.

The link between the thermostat and the coffee brewer is broken. The thermostat is located on the back of the coffee brewer. Check the cable connection between the thermostat connector J1 and the main board connector J12 (see section 3.6).

Water Temp. Sensor Defective (open contact).

The water tank temperature probe is defective or unplugged from the thermostat

(see section 3.7).

Water Temp. Sensor Defective (short circuit).

The water tank temperature probe is defective due to a short circuit (see section 3.7).

Brew Group Starting Position Switch Error.

The brew group failed to detect its starting position. The following parts might be defective:

- Brew group motor.

- Cam switch or pin of the dog drive wheel.

- Brew group starting position switch.

Remove the brew group assembly from the coffee machine. Press the "Activate Brew Group" button on the error screen. The brew group motor will be activated and will stop running when the brew group starting position switch hits the hole in the cam switch. It will then be possible to verify if the parts are working properly.

The status of the brew group starting position switch can be monitored using the green LED

DS13 on the main board of the machine. At starting position (open contact), the light is off (see section 3.6).

Water in the Overflow Tray.

Verify if there is water in the overflow tray and make sure no water is touching the two (2) water probe wires.

The status of the water probes can be monitored using the green LED DS18. When the overflow tray is empty, the light is off (see section 3.6).


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Low Water Level in the Tank.

The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons.

- Maximum filling time is four (4) minutes when the power switch of the coffee brewer has been set to the ON position.

- Maximum filling time is two (2) minutes after the first tank fill.

Check water supply line to ensure that the pressure is adequate. If the machine uses a waterline filter, it might be worn out and needs to be replaced.

Press on the "Restart Filling" button on the error screen to restart the tank filling process.

Water Tank Not Full. Please Wait While Filling (1 to 3 minutes).

After setting the power switch of the machine to the ON position, this message will be displayed until the water tank is full.

Water Temperature Not High Enough. Please Wait.

The machine will display this message and stop dispensing drinks if the water temperature of the tank drops below the "Warming up (F)" temperature set in Service mode (see section 6.6.1). To disable this feature, set the warming up temperature to 0.



ANNEX 1 FULL MAINTENANCE SCHEDULE

FULL MAINTENANCE SCHEDULE

ENCORE Series

All important parts of the unit must be maintained as per the Maintenance Schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

DAILY MAINTENANCE

Verify products inventory.

Fill the solubles canisters & the bean hopper.

Empty the waste bin.

Perform a rinse cycle.

Clean the machine & tidy up surrounding area.

Empty the bill acceptor & the coin changer.

Clean the drip tray & its grill.

Clean the touchscreen.

WEEKLY MAINTENANCE

Verify the filter paper level.

Sanitize the brew chamber with a hot water cycle.

Sanitize the solubles mixing bowl with a hot water cycle.

Capture data from the software.

Verify the overflow cup.

Verify the overflow tray.

MONTHLY MAINTENANCE

Clean the brew group with a commercial urn cleaner:

• Open the machine door.

• Add one (1) tablet of commercial urn cleaner in the brewing chamber. Leave the filter paper in place.

• In Service mode, press on the“Clean Brew Group (Tabz)” button.

• Follow the instructions on the screen.

• Order two (2) coffee drinks, then close the door.

Clean the soluble canisters.

Clean the bean hopper & its funnel.

Clean the stainless coffee chute.

Inspect the fan & clean as needed.

PREVENTIVE MAINTENANCE SCHEDULE AT DIFFERENT CYCLES

5,000 cycles

Clean the brew group with a commercial urn cleaner.

10,000 cycles

Check & replace the outlet valves.

Check & replace the water filter.

25,000 cycles

Replace the brew group via Cafection’s Brew Group Exchange Program.

Replace the whipping motor(s).

50,000 cycles

Delime the water tank & outlet valves.

100,000 cycles

Replace the grinder burrs.

Replace the water tank float, the heater switch & the water level switch.

RP 09-2017


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ANNEX 2 MONTHLY MAINTENANCE SCHEDULE

MONTHLY MAINTENANCE SCHEDULE

ENCORE Series


MONTHLY MAINTENANCE

Clean the brew group with a commercial urn cleaner:

• Open the machine door.

• Add one (1) tablet of commercial urn cleaner in the brewing chamber. Leave the filter paper in place.

• In Service mode, press on the“Clean Brew Group (Tabz)” button.

• Follow the instructions on the screen.

• Order two (2) coffee drinks to complete the filter paper installation, then close the door.

Clean the soluble canisters.

Clean the bean hopper & its funnel.

Clean the stainless coffee chute.

Inspect the fan & clean as needed.


5,000 cycles


10,000 cycles



25,000 cycles



50,000 cycles


100,000 cycles



MVF 04-2017



ANNEX 3 WEEKLY MAINTENANCE SCHEDULE

WEEKLY MAINTENANCE SCHEDULE

ENCORE Series


WEEKLY MAINTENANCE

Verify the filter paper level.

Sanitize the brew chamber with a hot water cycle.

Sanitize the solubles mixing bowl with a hot water cycle.

Capture data from the software.

Verify the overflow cup.

Verify the overflow tray.


5,000 cycles


10,000 cycles



25,000 cycles



50,000 cycles


100,000 cycles



MVF 04-2017 83


84


ANNEX 4 WASTE CHUTE POSITION

1 2

1 4 27 32

1 4

6

1132

"

Chute Hole

3 16

1 4

''HOLE EDGES SHOULD BE SEALED WITH SILICONE OR AN APPROPRIATE SEALANT FOR PROTECTION AGAINST WATER DAMAGE''



ANNEX 5 REQUIRED CLEARANCE

 

   

 

 


 

 

 

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