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Quick Reference
Quick Reference Card
Cisco Unified IP Phones (SIP)
7931G
Cisco Unified CME
This quick reference card is intended for Cisco
Unified IP phone users who are already familiar with their phones. For more detailed information on your phone and its features, see your user guide.
Using the Quick Reference
• Complete numbered items in sequence.
• When there are bulleted items, choose only one.
• Bolded terms identify soft keys you press.
Place a Call
To place a call, use one of the following methods:
• Lift the handset and dial the number. If you cannot hear a dial tone, choose an available line by pressing the line key.
• Dial the number and then lift the handset.
• Press the line button for your extension, dial the number, and then lift the handset.
• Press any available button, dial the number, and then lift the handset.
• Press the New Call soft key, dial the number, and then lift the handset.
• Press a speed-dial button and then lift the handset.
• If you have selected a number from a directory, press the Dial soft key, and then lift the handset.
Answer a Call
• Lift the handset.
• If you are using a headset, press the line button to select between incoming calls.
• On the speakerphone, press the Speakerphone button or Answer .
End a Call
• Hang up.
• If you are using a headset, press EndCall .
• On the speakerphone, press the Speakerphone button or EndCall .
Redial a Number
• Lift handset, press Redial .
• On the speakerphone, press Redial .
Hold a Call
Press Hold or select another line.
To retrieve a call on hold, press the flashing button or Resume .
Mute a Call
Press the Mute button.
To deactivate mute, press the Mute button again.
On the speakerphone, lift the handset.
Transfer a Call
1.
Press the Transfer button.
2.
Dial the “transfer to” number.
• Hang up or press the Transfer button.
• Wait for answer and announce caller.
Press the Transfer button to leave call. Press
Resume to reconnect to the caller.
To cancel a transfer, press EndCall then Resume to reconnect to caller.
Directory Transfer
1.
Obtain dial tone.
2.
Press the Applications line button 24 and navigate to Directories.
Or press line button 22 if it is configured as
Directories (default).
3.
Search for the requested name.
4.
When the requested name is selected in the
Directory, press Dial .
5.
Press the Transfer button.
Call Forwarding
1.
Press CFwdAll .
2.
Dial “forward to” number.
3.
Press # or EndCall .
To cancel call forwarding, go offhook on line, press
CFwdAl l, then hang up.
Place a Conference Call
1.
During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.
2.
Place a call to another number.
3.
When the call connects, press the Confrn soft key again to add the new party to the existing call with the first party.
To establish a conference call between two callers to a Cisco Unified IP phone, one active and the other on hold, press the Confrn soft key.
To establish a conference call between two callers already present on a Cisco Unified IP phone, using separate line buttons, one active and the other on hold, use the following method:
1.
Press the Confrn soft key.
2.
Press the Line button of the call you want to add to the three-party conference.
End a Conference Call
• Hang up the handset.
• Press the EndCall soft key.
Meet-Me Conference Call
1.
Obtain a Meet-Me phone number from your system administrator.
2.
Distribute the number to participants.
3.
Obtain a dial tone, then press the the more >
MeetMe soft keys.
4.
Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
To end a Meet-Me conference, all participants must hang up.
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Cisco Systems, Inc.
170 West Tasman Drive
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USA http://www.cisco.com
Tel: 408 526-4000
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Fax: 408 526-4100
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Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0610R)
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Ad Hoc Conference Call
Start a Conference Call
1.
From a connected call, press Confrn . (You may need to press the more soft key to see Confrn .)
2.
Enter the participant’s phone number.
3.
Wait for the call to connect.
4.
Press Confrn again to add the participant to your call.
5.
Repeat to add additional participants.
Remove Participants
1.
Highlight the participant’s name.
2.
Press Remove . You can remove participants only if you initiated the conference.
3.
To end your participation in a conference, hang up or press EndCall .
Speed Dial
Program Speed Dial
1.
Obtain dial tone.
2.
Press # .
3.
Press Speed-dial to start.
4.
Enter number to speed dial.
5.
Press Speed-dial to finish.
6.
Hang up.
Call From Speed-Dial
1.
Obtain dial tone.
2.
Access Applications, then Directories .
3.
Navigate to Speed Dial .
4.
Press Select .
DND
1.
Press more .
2.
Press DND .
Intercom
1.
Access Applications , then Directories .
2.
Scroll to Speed Dial .
3.
Press Intercom Speed Dial .
4.
Press the Mute button to answer.
Call From Local Directories
1.
Access Applications , then Directories .
2.
Scroll to directory or press 4 for Local
Directories.
3.
Search for name.
4.
Scroll to number.
5.
Press Dial .
Call History
View Call History
1.
Press Applications , then Directories.
2.
Scroll to history list.
• Press 1 for Missed Calls.
• Press 2 for Received Calls.
• Press 3 for Placed Calls.
Call from Call History
1.
Access Applications , then Directories .
2.
Navigate to number.
3.
Press Select .
4.
Press Dial .
Clear Call History
Press Clear . Clears all history.
List of Soft Keys
Soft Key
<< or >>
Acct
Callback
Cancel
CFwdALL
Clear
Confrn
Delete
Dial
Directories
DND
Down
EditDial
EndCall
Exit
Flash
GPickUp
Descriptions
Navigates to edit characters.
Use the backspace soft key to erase digits that were entered incorrectly.
Consult your administrator on the use of this soft key.
Notifies callers that the called line is free.
Cancels the last selection.
Forwards all calls.
Clears directory history.
Connects callers to a conference call.
Deletes selected number.
Dials the displayed number.
Provides access to phone directories.
Activates the Do-Not-Disturb feature.
Decreases the LCD screen contrast.
Selects a number and activates the cursor for editing.
Ends the current call.
Exits from the current selection or screen.
Provides hookflash functionality for three-way calling and call-waiting services provided by the PSTN or
Centrex service.
Selectively picks up calls coming into a phone number that is a member of a pickup group.
Pickup
Play
Redial
Restore
Resume
Save
Search
Select
Settings
Trnsfer
Up
Soft Key
Login
Message more
NewCall
Ok
Park
Descriptions
Provides PIN-controlled access to restricted phone features.
Contact your local administrator for additional instructions.
Dials the local voice-mail system.
Scrolls through additional soft key options (for example, use the more soft key to locate the
DND soft key).
Opens a new line on the speakerphone to place a call.
Confirms the selection.
Forwards calls to a location from which the call can be retrieved by anyone in the system.
Selectively picks up calls coming into another extension.
Plays the ring sound sample.
Redials the last number dialed.
Consult your administrator on the use of this soft key.
Returns to an active call.
Saves the last change.
Initiates a search in the local directory.
Selects the highlighted option.
Provides access to phone settings such as display contrast, ring volume, and ring type.
Transfers selected calls to an alternate number.
Increases the LCD screen contrast.
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