SupportView Setup - Chapter 6

Chapter 5
5
SupportView Setup
Site Evaluation Checklist ....................................................................................................... 5-1
Site Evaluation Data Sheet..................................................................................................... 5-2
EnergyNode Site Inspection Sheet......................................................................................... 5-5
SupportView Setup Sheet ...................................................................................................... 5-7
Helpful Hints........................................................................................................... 5-10
All Channel Types: ................................................................................................. 5-10
CMI Inputs .............................................................................................................. 5-11
EnergyNode and CT Summary ............................................................................... 5-11
Control Node Output Configuration ....................................................................... 5-12
Installation Acceptance Sheet .............................................................................................. 5-13
Defining Channel Sets ......................................................................................................... 5-15
Pulse Multiplier Calculations............................................................................................... 5-16
Identifying Standard Meter Types .......................................................................... 5-16
Electric Meter Pulse Multiplier Calculation ........................................................... 5-16
EnergyNode Pulse Multiplier Calculation .............................................................. 5-16
EnergyNode Pulse Multiplier Calculation Form .................................................... 5-17
Gas Meter Pulse Multiplier Calculation ................................................................. 5-17
Gas Meter Example................................................................................................. 5-18
ICU Pulse Connections ........................................................................................... 5-18
Communications .................................................................................................................. 5-19
TCP/IP Networking................................................................................................. 5-19
IP Addresses............................................................................................................ 5-20
Routing.................................................................................................................... 5-20
Setting Up a Modem Connection............................................................................ 5-21
Windows 95 Setup .................................................................................................. 5-22
Windows NT Setup................................................................................................. 5-25
Setting Up a Direct Connection .............................................................................. 5-30
Setting Up a LAN Connection ................................................................................ 5-38
Changing IP Addresses ........................................................................................... 5-42
Working with Substitute Dial Strings ..................................................................... 5-44
Setting Up a New ICU ......................................................................................................... 5-46
InterLane Power Manager system 3.1
5-i
SupportView Setup
Site Evaluation Checklist
Customer Name:______________________________________
Done?
Date:______________________
TASK
Obtain the following tools:
•
Laptop computer with MS Word
•
Power Manager Site Evaluation Data Sheet (data sheet) .(paper or electronic form)
•
EnergyNode Site Inspection Sheets (paper or electronic form)
•
ControlNode Site Inspection Sheets (paper or electronic form
•
Current transformers (CT) of various sizes to verify physical space in breaker boxes
•
Analog telephone with in-line coupler to verify tone.
•
Flashlight
•
25 ft or longer tape measure
•
Blank pad and pencils/pens
• Road map for site location
Obtain and enter site and contact information data on data sheet.
Obtain rate structure information sheet (from utility provider) for each meter to be monitored
Obtain copy of recent bill for each rate structure
Obtain and enter utility meter(s) data on data sheet.
Complete EnergyNode Data Sheet(s) for all EnergyNodes (if applicable)
Complete ControlNode Data Sheet (if applicable)
Determine ICU communication and mounting configuration, and enter on data sheet
Obtain information concerning EnergyView-hosting computer and enter on data sheet
Enter EnergyView computer communications data on data sheet
Enter any relevant site evaluation comments on data sheet
Determine responsibilities and set completion dates for:
•
Electrician
•
Telephone and/or computer wiring technician
•
TeCom technician
•
Site contact
InterLane Power Manager system 3.1
5-1
Chapter 5: SupportView Setup
Site Evaluation Data Sheet
SITE INFORMATION
Company Name:
Company Address:
Type of Business (List all that apply)
Total Building Area: (Sq. Ft.)
City, State ZIP:
Hours of Operation:
Site Architectural Dwgs Available?
Latitude (Deg., Min., Sec)
# Buildings on site:
Longitude (Deg., Min., Sec)
Hours of Occupation:
Directions to Site:
CONTACT PERSON
Contact Name:
Mailing Address:
Company:
Fax #:
City, State ZIP
E-Mail address:
Meter Description (power, gas, etc.):
Meter Physical Location
Telephone #:
UTILITY METER DATA (Meter # 1)
Utility Provider
Meter #:
Meter Account #
Account Representative:
Cable Installation Requirements (plenum rated/exposed/size & conduit type
Telephone #:
Utility Rate Code:
UTILITY METER DATA (Meter # 2)
Meter Description (power, gas, etc.):
Meter Physical Location
Utility Provider
Meter #:
Meter Account #
Account Representative:
Cable Installation Requirements (plenum rated/exposed/size & conduit type
Telephone #:
Utility Rate Code:
5-2
Installation & Maintenance Manual (5/99)
Site Evaluation Data Sheet
UTILITY METER DATA (Meter # 3)
Meter Description (power, gas, etc.):
Meter Physical Location
Utility Provider
Meter #:
Meter Account #
Account Representative:
Cable Installation Requirements (plenum rated/exposed/size & conduit type
Telephone #:
Utility Rate Code:
ICU COMMUNICATION
Preferred Installer:
Communications Service Location:
ICU Modem Telephone #:
ICU Communications Type:
Telephone Service Provider:
Ethernet Address:
Cable Installation Req. (Plenum rated/exposed/size & type of conduit
Telephone Account #:
Line Type (Dedicated/shared/Fax):
Modem Manufactirer. And Model:
Account Rep and Telephone #:
Preferred Installer:
ICU Physical Location:
Modem Speed, Int/Ext:
ICU MOUNTING
Inside/Outside:
Accessible/Locked:
Mounting Surface (conc., wood, etc.):
Building Management System Physical Location
Special Environment: (expl., temp, etc)
ICU Mounting Notes:
ENERGYVIEW COMPUTER
User Name(s):
Preferred Computer Location:
Processor Type and Speed:
Standalone or Server access:
RAM Memory (MB):
Windows Version
Hard Disk Space Avail. (MB):
InterLane Power Manager system 3.1
5-3
Chapter 5: SupportView Setup
ENERGYVIEW COMPUTER COMMUNICATION
Preferred Installer:
Computer Telephone Service Location:
Modem Telephone #:
Computer Communications Type:
Telephone Service Provider:
Ethernet Address:
Cable Installation Req. (Plenum rated/exposed/size & type of conduit
Telephone Account #:
Line Type (Dedicated/shared/Fax):
Modem Manufactirer. And Model:
Account Rep and Telephone #:
Modem Speed, Int/Ext:
SITE EVALUATION COMMENTS
5-4
Installation & Maintenance Manual (5/99)
EnergyNode Site Inspection Sheet
EnergyNode Site Inspection Sheet
Site Identification:
Date
ENERGYNODE #:_______
ENERGYNODE #:_______
Description of load to monitor
(Ex. Chiller #2 or Lighting)
Load panel location
(Ex. Bldg 3, Room 102)
Panel ID & circuit number of
load
(Ex. Panel L, circuit 1,3,5)
Size of load circuit breaker or
fuse
(Ex. 100 A)
Wire size, # sets and insul. type
(Ex. 2 sets of 3 - 500 MCM w/
#4/0 Gnd, THHN/WN insul.)
Neutral conductor installed to
load? (Y/N)
Voltage config of load panel
(Ex. 277/480 VAC, 3 Ph, 4W)
EnergyNode voltage
connection
(Ex. 20 A, 3 pole breaker, SQ D
type QOD, in position 37, 39,
41)
EnergyNode box size and
location
(Ex. 8” X 16”, Building 3, room
102, next to panel L)
Pulse output cable
requirements
(plenum rated/exposed/size &
conduit type)
InterLane Power Manager system 3.1
5-5
Chapter 5: SupportView Setup
ENERGYNODE #:_______
ENERGYNODE #:_______
Description of load to monitor
(Ex. Chiller #2 or Lighting)
Load panel location
(Ex. Bldg 3, Room 102)
Panel ID & circuit number of
load
(Ex. Panel L, circuit 1,2,5)
Size of load circuit breaker or
fuse
(Ex. 100 A)
Wire size, # sets and insul. type
(Ex. 2 sets of 3 - 500 MCM w/
#4/0 Gnd, THHN/WN insul.)
Neutral conductor installed to
load? (Y/N)
Voltage config of load panel
(Ex. 277/480 VAC, 3 Ph, 4W)
EnergyNode voltage
connection
(Ex. 20 A, 3 pole breaker, SQ D
type QOD, in position 37, 39,
41)
EnergyNode box size and
location
(Ex. 8” X 16”, Building 3, room
102, next to panel L)
Pulse output cable
requirements
(plenum rated/exposed/size &
conduit type)
5-6
Installation & Maintenance Manual (5/99)
SupportView Setup Sheet
SupportView Setup Sheet
Site Identification:
Date:
SITE INFORMATION
Customer ID:
Description:
Daylight saving time here?:
ICU billing rate:
ICU serial #:
ICU Ethernet Address:
Latitude (Deg., Min., Sec)
ICU modem phone #
Longitude (Deg., Min., Sec)
PULSE INPUT (CMI) CHANNEL CONFIGURATION
Chan’l CMI Physical
Type Boar Chan’l
d
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
Pulse
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
Ch 1
Ch 2
Ch 3
Ch 4
Ch 5
Ch 6
Ch 7
Ch 8
Ch 9
Ch 1
Ch 2
Ch 3
Ch 4
Ch 5
Ch 6
Ch 7
Ch 8
Ch 9
Channel Description
Unit of
Measure
Interval
Period
Conversion
Factor
Counter
Conv.
Factor
Rollover
# of
Wires
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
InterLane Power Manager system 3.1
5-7
Chapter 5: SupportView Setup
ENERGYNODE AND CT SUMMARY
CMI
Board #
Physical
Channel
Channel
Type
ICN
Board #
Physical
Channel #
Analog
Analog
Analog
Analog
Analog
Analog
Analog
Analog
1
1
1
1
1
1
1
1
IN 1
IN 2
IN 3
IN 4
IN 5
IN 6
IN 7
IN 8
Analog
Analog
Analog
Analog
Analog
Analog
Analog
Analog
2
2
2
2
2
2
2
2
IN 1
IN 2
IN 3
IN 4
IN 5
IN 6
IN 7
IN 8
EnergyNode
Model #:
EnergyNode
Serial Number
CT Amp
Rating
KWh/Pulse
Multiplier
Clamp-on Amp
Reading
CONTROL NODE INPUT CHANNEL CONFIGURATION
5-8
Channel ID
Unit of
Measu
re
Interval
Period
Control Node Serial
Control
Number
Node Model
Number
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Reserved for future growth
Installation & Maintenance Manual (5/99)
SupportView Setup Sheet
CONTROL NODE OUTPUT CHANNEL CONFIGURATION
Channel
Type
ICN
Board #
Physical
Channel #
Relay
1
RLY1
Relay
1
RLY2
Relay
1
RLY3
Relay
1
RLY4
Relay
1
RLY5
Relay
1
RLY6
Relay
1
RLY7
Relay
1
RLY8
InterLane Power Manager system 3.1
Channel ID
Control Detail
5-9
Chapter 5: SupportView Setup
Helpful Hints
Record data on these forms for later entry into the Channel Configuration Setup screen in
SupportView. For additional information, refer to the SupportView User’s Manual.
All Channel Types:
Channel Type:
The Channel Type is defined by the type of IO Board that is installed in the system (Pulse,
Analog or Relay). This field is already filled in. Do not enter any data in this field.
IO Board:
Physical Channel:
Utility Meter pulse (CMI) inputs, sensor analog inputs and relay outputs interface the ICU
through wires screwed into terminals (the physical channel) on the ICU and optional Control
Node module. Up to one pulse input (CMI) board and one Control Node module can be
installed in a PowerManager system. The CMI board includes 9 pulse input channels,
(physical channel from Ch 1 to Ch 9). The Control Node module has 8 analog input
channels (physical channels from IN 1 to IN 8) and 8 relay output channels (R 1 to R 8). The
additional (shaded) space in the forms is reserved for future enhancements to the IPM
system. Do not enter any data in this section of the table
Channel Description:
Enter a short description of each input channel. The text should specify what meter or sensor
is connected to the system, or the relay output controls. The name can be up to 20
alphanumeric characters in length. You can enter more than 20 characters, but the system
will remember only the first 20.
Unit of Measure:
This field defines the quantity to be measured. There is a list of valid units of measure in the
SupportView Manual, Appendix A. The Channel Configuration screen in Supportview
includes a selection list of valid entries. Enter “None” in the indicated field if nothing is
connected to the channel or if the system should ignore that channel.
Interval Period
The Interval Period is the amount of time between measurement samples. For instance, for a
pulse input and a 15 minute interval period, the IPM counts the number of pulses that occur
for each 15 minutes, then stores those numbers for later calculations. The interval period is
usually determined by the utility demand rate structure. Specify an interval period of 1, 5,
10, 15, 30 or 60 minutes. The interval period also determines the length of usage history the
IPM keeps. The corresponding history periods are 4, 20, 41, 62, 124, and 248 days.
5-10
Installation & Maintenance Manual (5/99)
SupportView Setup Sheet
CMI Inputs
Conversion Factor:
The conversion factor is used to convert from the number of pulses to the quantity measured.
For instance the channel may be measuring KWh and the conversion factor may be 10 KWH
per pulse. If 12 pulses were accumulated during some time period, then 10 X 12 KWH were
used. Enter the conversion factor in this field. It should be found on or near the meter, or
may be available from the utility company.
Counter Conversion Factor:
The counter conversion factor is used to convert from the number of pulses to the value
indicated on the utility meter. This is used to calculate the meter reading on the simulated
utility bill in EnergyView. Enter the counter conversion factor for the channel where
indicated. It should be found on or near the meter, or may be available from the utility
company.
Rollover:
The rollover is the highest value indicated on the utility meter before it rolls over to zero.
The number should be something like “9999.9”. Count the number of active (moving) digits
on the meter to determine the number of nines to indicate. For example, if a meter has 5
indicator dials or wheels, the rollover value is “99999.9”.
# of Wires:
Pulse output meters use either two or three wires to deliver pulses to a pulse counter. Threewire outputs can monitor for tampering. Enter the number of wires connected to the ICU for
each used pulse input channel.
EnergyNode and CT Summary
IO Board and Physical Channel:
Enter the IO board and physical channel to which the EnergyNode is attached.
EnergyNode Model #:
EnergyNode Serial Number
CT Amp Rating:
Enter the data describing EnergyNode model number and Current Transformer (CT) used for
the channel
KWh/Pulse Multiplier:
Enter the conversion factor used to convert from pulses to KWh per pulse.
Clamp On Amp Reading:
Enter a current measurement from the circuit under consideration using a clamp on ammeter.
This value is used to check the KWh/pulse multiplier value.
InterLane Power Manager system 3.1
5-11
Chapter 5: SupportView Setup
Control Node Output Configuration
Control Detail:
Enter a description of the control function the relay output shall perform. (For example,
“Turn on HVAC Unit #3 circulating fan 30 seconds after compressor.”)
5-12
Installation & Maintenance Manual (5/99)
Installation Acceptance Sheet
Installation Acceptance Sheet
Customer Name:____________________________________
Date: ______________________
Site Address:
Phone: ______________________
____________________________________
____________________________________
____________________________________
Done?
TASK
Power Manager configuration completed.
Rate and Peak files installed.
Utility meter pulse input conversion factors verified.
Analog inputs verified.
Control outputs verified against site evaluation requirements.
Communications verified:
•
Modem
•
Ethernet
• Direct connect
Modem phone #s and Ethernet addresses conveyed to customer.
Software installed and tested on all user’s PC’s.
Installation workmanship inspected.
Serial Numbers recorded
ICU:
__________________
Control Node:
__________________
Ethernet PC Card:
__________________
Energy Nodes:
__________________ _________________ _______________
__________________ _________________ ________________
__________________ _________________ ________________
APPROVALS:
_________________________
_________
______________________
__________
Installer Representative
Date
Customer Representative
Date
InterLane Power Manager system 3.1
5-13
Chapter 5: SupportView Setup
5-14
Installation & Maintenance Manual (5/99)
Defining Channel Sets
Defining Channel Sets
A channel set is one or more devices monitoring a single metering point. The metering point
can be for electric, water, gas or other energy for which the customer wants to monitor and
calculate usage. EnergyView and InterLane Power Manager applications use channel sets to
calculate derived energy measurements.
The following rules apply to channel set configurations:
1. All channels must have the same intervals per hour for any given ICU.
2. There must be one and only one main measure per set.
Main measures, such as KWH, Gallons, and CCF, are not derived from other
measures. Channels with derived measures require a main measure channel in the
same set. See Appendix A, "Units of Measure" for a complete list of main and
derived measures.
This is OK:
This is NOT OK:
Channel
Units
Set
Channel
Units
Set
1
KWH
1
1
KWH
1
2
CCF
2
2
CCF
2
3
Gallons
3
3
Gallons
2
3. A KWH channel must precede a KQH channel on the same channel set.
This is OK:
This is NOT OK:
Channel
Units
Set
Channel
Units
Set
1
KWH
1
1
KQH
1
2
KQH
1
2
KWH
1
4. All channels on the same metering set must be grouped together.
This is OK:
This is NOT OK:
Channel
Units
Set
Channel
Units
Set
1
KWH
1
1
KWH
1
2
KQH
1
2
KWH
2
3
KWH
2
3
KQH
1
Note: Re-wiring is not needed because the logical channel number determines the order. To
deactivate a channel that is currently enabled, change the Unit of Measure to "99-
Unused Channel."
InterLane Power Manager system 3.1
5-15
Chapter 5: SupportView Setup
Pulse Multiplier Calculations
Identifying Standard Meter Types
Determine meter type from the meter faceplate as follows:
Form 2, 15, or 16 are Self Contained (SC). 15 and 16 will have a bypass switch.
Form 3, 6 and 9 are Transformer Rated (TR).
You can also tell by the Class (CL). Class 100, 200, (or above) is SC. Class 10 and 20 are TR.
Electric Meter Pulse Multiplier Calculation
Meter Description --------------------------------------------------------------------------------The meter multipliers for each electric meter shall be calculated from the meter nameplate and
system installation data as follows:
Revolutions/pulse (Mp or R/I value)
Watthours/Revolution (Kh)
CT ratio
PT ratio
Display Multiplier (PT ratio x CT ratio)
Pulse Multiplier = (Mp x Kh x CT ratio x PT ratio)/1000 =
kWH/pulse
EnergyNode Pulse Multiplier Calculation
Label on bottom of EnergyNode lists the WattHours per Pulse per CT Rated Amp (WHpPpA) value
corresponding to the model of EnergyNode.
The CT ampere rating is listed on the front of each CT.
KWh/Pulse multiplier = [(WHpPpA) X (CT Amp rating)] / [2000]
5-16
kWH/pulse.
Installation & Maintenance Manual (5/99)
Pulse Multiplier Calculations
EnergyNode Pulse Multiplier Calculation Form
2.667Hz or 4.0Hz EnergyNode Model
WNA-1P-240-P
0.025000
CT
Ampere
Rating
5
15
20
30
50
60
70
100
125
150
200
250
300
400
500
600
800
1000
1200
1500
1600
2000
2400
3000
0.000062500
0.000187500
0.000250000
0.000375000
0.000625000
0.000750000
0.000875000
0.001250000
0.001562500
0.001875000
0.002500000
0.003125000
0.003750000
0.005000000
0.006250000
0.007500000
0.010000000
0.012500000
0.015000000
0.018750000
0.020000000
0.025000000
0.030000000
0.037500000
WNA-3Y-208-P
0.025000
0.000062500
0.000187500
0.000250000
0.000375000
0.000625000
0.000750000
0.000875000
0.001250000
0.001562500
0.001875000
0.002500000
0.003125000
0.003750000
0.005000000
0.006250000
0.007500000
0.010000000
0.012500000
0.015000000
0.018750000
0.020000000
0.025000000
0.030000000
0.037500000
WNA-3Y-480-P
0.057710
0.000144275
0.000432825
0.000577100
0.000865650
0.001442750
0.001731300
0.002019850
0.002885500
0.003606875
0.004328250
0.005771000
0.007213750
0.008656500
0.011542000
0.014427500
0.017313000
0.023084000
0.028855000
0.034626000
0.043282500
0.046168000
0.057710000
0.069252000
0.086565000
Number
WNA-3D-240-P
0.050000
0.000125000
0.000375000
0.000500000
0.000750000
0.001250000
0.001500000
0.001750000
0.002500000
0.003125000
0.003750000
0.005000000
0.006250000
0.007500000
0.010000000
0.012500000
0.015000000
0.020000000
0.025000000
0.030000000
0.037500000
0.040000000
0.050000000
0.060000000
0.075000000
WNA-3D-480-P
0.100000
0.000250000
0.000750000
0.001000000
0.001500000
0.002500000
0.003000000
0.003500000
0.005000000
0.006250000
0.007500000
0.010000000
0.012500000
0.015000000
0.020000000
0.025000000
0.030000000
0.040000000
0.050000000
0.060000000
0.075000000
0.080000000
0.100000000
0.120000000
0.150000000
Gas Meter Pulse Multiplier Calculation
To avoid discrepancies between the gas meter dial readings and the SupportView dial total complete
the steps listed below:
1. Set the dial rollover to '99999' to avoid shifting of the decimal point causing a bad reading.
2. If the gas meter index is a white (uncompensated) index, the factor is derived simply by
dividing the number of CCF per revolution of the test hand (location of the pulser) by the
number of pulses per revolution times two (CMI counts each transition as a pulse):
CCF/rev / 2xpulses/rev = factor
3. If the gas meter index is red (compensated), the index dials will be compensated for a
different line pressure while the monitored test dial or drive shaft will not be compensated.
This will require to multiply the normal factor with a compensation factor. The compensation
factor should ONLY be received from the local gas company to ensure accuracy.
InterLane Power Manager system 3.1
5-17
Chapter 5: SupportView Setup
Gas Meter Example
For the meters at Peoples Gas (main and A/C only) the indexes are compensated for 2lbs line
pressure and the formula is as follows:
compensation factor = (2 lbs + 14.73) / 14.98 = 1.116822
the resulting total factor is therefore:
factor = 0.005 x 1.11622 = 0.00558411
ICU Pulse Connections
5-18
Step 1
Two wire pulse connections must be connected to the (K) and
(Y) terminals on the ICU channel terminal block.
Step 2
The ICU channel shall be configured with a 3 Wire pulse factor
at all times. A 3-Wire factor shall be entered for 3-Wire and for
2-Wire connections. A 2-Wire pulse factor shall be divided by
two when configuring the ICU channel.
Step 3
The EnergyNode pulse output connector must be connected to
the ICU channel terminal block as follows:
•
ENode plus (+) terminal connected the ICU (Y) terminal.
•
Enode minus (-) terminal connected to the ICU (K) terminal.
Installation & Maintenance Manual (5/99)
Communications
Communications
SupportView can communicate with an ICU by three methods. ICU Setup allows you to
specify the connection type and define communication parameters for each method you
intend to use.
•
For a modem connection, you must set up a Dial-Up Networking connection with
parameters for the modem and TCP/IP.
See "Setting Up a Modem Connection" on page 5–21.
•
For a direct connection, you must install the direct connection driver which
SupportView provides.
See "Setting Up a Direct Connection" on page 5–30.
•
For a LAN connection, you must have an Ethernet card configured.
See "Setting Up a LAN Connection" on page 5–38.
TCP/IP Networking
Each connection method you may select in SupportView makes use of the TCP/IP network
protocol. TCP/IP stands for Transmission Control Protocol/Internet Protocol and is quite
simply a standard set of protocols that ensure data is transmitted correctly between two
computers. If any errors occur, they are detected and the data is transmitted again.
Computers running SupportView and EnergyView use TCP/IP protocol to connect and
communicate with an ICU. In fact, the ICU can handle many connections at a time through
the modem, a direct connection, and the LAN.
Figure 5.1 TCP/IP networking
The IP part of TCP/IP controls how transmitted data packets are moved from one point to
another. Each device connecting to an ICU requires a different IP Address. For example, the
ICU setup files contain an IP Address for the modem, which is different from the IP Address
for the Ethernet card, which is different from the IP Address for the direct connection port.
The ICU acts as a gateway (or router) on its own little network, receiving and forwarding
packets from one device to another.
Important! There are instances where the routing of packets between devices connected to
an ICU may be a network security concern. In those instances, it is suggested that either the
ICU not be installed with both modem and Ethernet connectivity, or additional security
measures (such as a firewall) should be taken to isolate the ICU from the LAN.
InterLane Power Manager system 3.1
5-19
Chapter 5: SupportView Setup
IP Addresses
The ICU can communicate utilizing TCP/IP using up to three different devices; direct
connection, dial-up modem, and Ethernet. Each device requires a different IP address with a
different network ID.
By default, the ICU ships with a modem and a direct connect port. The IP addresses for these
devices are assigned 192.168.123.3 and 192.168.124.3. These are two class C addresses set
aside by InterNIC for test purposes. These addresses were chosen to avoid conflict with any
addresses that may have already been assigned. Note that these two addresses have different
network IDs. When assigning IP addresses to the ICU, each device (direct connection,
modem, and Ethernet) should be assigned an IP address with a unique network ID.
At system reset, the ICU receives the IP address, subnet mask, and gateway IP address for the
Ethernet device from:
•
A BOOTP server, or
•
The tcp.ini file.
Routing
The ICU is a multi-homed machine. When each device (direct connection, modem, and
Ethernet) is established, it becomes a separate network. The ICU acts as a gateway or router
between networks (or devices), forwarding packets from one network to the other.
If the ICU receives an IP packet over one device, and it can be sent by forwarding it to
another interface, the ICU will forward that packet. For example, if the ICU is configured
with a modem and an Ethernet card, and a packet is received on the modem connection with
a destination on the Ethernet connection, the packet will be sent on the Ethernet. Packets that
are not destined for any of the configured networks (or devices) will be sent to the gateway.
For those instances where the routing of packets would cause a network security concern, it
is suggested that additional security precautions be taken that correlate with overall security
of the network and the required use of the ICU. Suggested options include, but aren’t limited
to, the following:
•
Do not install an ICU with both a modem and an Ethernet adapter. It should be noted
that this will prevent both dial-in and dial-out.
•
Do not specify TCP/IP for the modem. This will prevent the ICU from establishing a
TCP/IP connection utilizing the modem, but would allow the ICU to dial-out for
notification.
•
Isolate the ICU from the network by installing a firewall between the network and the
ICU.
•
If connected to a PBX, configure the PBX to prevent outside callers from dialing the
ICU.
Since Power Manager applications do not send TCP/IP packets that have a destination IP
address other than the IP address of the ICU, the ICU will not route any of those packets.
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Setting Up a Modem Connection
One of the ways SupportView establishes communications with an ICU is through a modem
connection. The modem connected to the PC initiates a call to the ICU. Once the ICU
modem "answers," communications can take place. Modem communications follow this
path:
SupportView or
EnergyView
Figure 5.2 Modem connection
Note: If you are using a DID line in a PBX environment, ensure your switch is configured
for a 2/4 cadence ring to the IPM line.
The following components must be in place for SupportView to properly send and receive
transmissions through the modem:
•
A modem installed and configured in Control Panel, Modems.
•
TCP/IP Network Protocol installed in Control Panel, Network.
See "To install TCP/IP Network Protocol in Windows 95" on page 5–22, or "To
install TCP/IP Network Protocol in Windows NT" on page 5–25.
•
Dial-Up Networking installed in My Computer.
See "To install Dial-Up Networking in Windows 95" on page 5–22, or "To install
Dial-Up Networking in Windows NT" on page 5–27.
•
An ICU connection configured in Dial-Up Networking.
See "To add the ICU modem dialer in Windows 95" on page 5–22, or "To add the
ICU modem dialer in Windows NT" on page 5–27.
See "To configure the ICU modem dialer in Windows 95" on page 5–23, or "To
configure the ICU modem dialer in Windows NT" on page 5–28.
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Chapter 5: SupportView Setup
Windows 95 Setup
To install TCP/IP Network Protocol in Windows 95
Step 1
From Control Panel, double-click Network.
Step 2
Under the Configuration tab, look through the list of installed
components.
If there is a TCP/IP → Dial Up Adapter listed, TCP/IP is
already installed. Skip to the procedure "To install Dial-Up
Networking in Windows 95" on page 5–22.
If there is no TCP/IP → Dial Up Adapter listed, continue with
these steps.
Step 3
Click Add.
Step 4
Click Protocol, and then click Add.
Step 5
Follow the instructions on the screen to install the component,
and then continue with the procedure "To install Dial-Up
Networking in Windows 95" on page 5–22.
To install Dial-Up Networking in Windows 95
Step 1
Double-click My Computer.
If there is a Dial-Up Networking icon in My Computer, Dial-Up
Networking is already installed. Skip to the procedure "To add
the ICU modem dialer in Windows 95" on page 5–22.
If there is no Dial-Up Networking icon, continue with these
steps.
Step 2
In Control Panel, double-click the Add/Remove Programs icon.
Note: You will need your Windows installation media to
continue with these steps.
Step 3
On the Windows Setup tab, click Communications in the
Components box, and then click Details.
Step 4
Click the Dial-Up Networking check box to select it, and then
click OK to close the Details window.
Step 5
Click OK and follow the prompts to install the component.
To add the ICU modem dialer in Windows 95
Step 1
Double-click My Computer, and then double-click Dial-Up
Networking.
If there is an ICU icon in Dial-Up Networking, the connection is
already set up. Skip to Step 4 to verify the configuration.
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If there is no ICU connection icon, continue with these steps.
Note: You must already have a modem installed and configured
in Control Panel to continue with these steps.
Step 2
In Dial-Up Networking, double-click the Make New
Connection icon.
The Make New Connection window opens.
Step 3
Type ICU for the name of the connection. (Use uppercase
letters, the name is case sensitive.)
Step 4
Select the modem you want to use for the connection, and then
click Next.
Step 5
Type or select these settings:
⇒ Area Code must be blank
⇒ Telephone number (any number will do)
⇒ Country Code (any will do)
Step 6
Click Next, and click Finish, and then continue with the
procedure "To configure the ICU modem dialer in Windows 95"
on page 5–23.
To configure the ICU modem dialer in Windows 95
Step 1
Double-click My Computer, and then double-click Dial-Up
Networking.
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Chapter 5: SupportView Setup
If there is no ICU connection icon in Dial-Up Networking, skip
to the procedure, "To add the ICU modem dialer" on page 5–22.
Step 2
Right-click the ICU connection icon, and then click Properties.
Step 3
From the General tab, click to clear the Use country code and
area code checkbox.
Step 4
From the Server Types tab, select the following options:
⇒ Server Type must be PPP, Windows 95, Windows NT 3.5,
Internet.
⇒ Log on to Network checkbox must be OFF.
⇒ Enable software compression checkbox must be OFF.
⇒ Require encrypted password checkbox must be OFF.
⇒ NetBUEI checkbox must be OFF.
⇒ IPX/SPX Compatible checkbox must be OFF.
⇒ TCP/IP must be ON.
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Step 5
Click TCP/IP Settings, and select the following options:
⇒ Specify an IP address must be 192.168.123.5 or an address
of your choice. See "Changing IP Addresses" in Chapter 4
for detailed instructions.
⇒ Server assigned name server addresses must be ON.
⇒ Use IP header compression must be OFF
⇒ Use default gateway on remote network must be OFF
Step 6
Click OK, and then click OK again.
Windows NT Setup
To install TCP/IP Network Protocol in Windows NT
Step 1
Log in with Administrator privileges.
Step 2
From Control Panel, double-click Network.
Step 3
Under the Protocols tab, look through the list of installed
components.
If there is a TCP/IP Protocol listed, TCP/IP is already installed.
Skip to the procedure "To install Dial-Up Networking in
Windows NT" on page 5–27.
If there is no TCP/IP Protocol listed, continue with these steps.
Step 4
Click Add.
Step 5
Click Protocol, and then click Add.
Step 6
Follow the instructions on the screen to install the component,
and then continue with the procedure "To install Dial-Up
Networking in Windows NT" on page 5–27.
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To install Dial-Up Networking in Windows NT
Step 1
Log in with Administrator privileges.
Step 2
Double-click My Computer, and then double-click the Dial-Up
Networking icon.
If the Dial-Up Networking dialog opens, Dial-Up Networking is
already installed. Skip to the procedure "To add the ICU modem
dialer in Windows NT" on page 5–27.
If there is no Dial-Up Networking, continue with step 3.
Note: You will need your Windows NT installation media to
continue with these steps.
Step 3
Click Install and follow the prompts to install the component.
To add the ICU modem dialer in Windows NT
Step 1
Login with Administrator privileges.
Note: You must already have a modem installed and configured
in Control Panel to continue with these steps.
Step 2
Double-click My Computer, and then double-click Dial-Up
Networking.
If there is an ICU phonebook entry under Phonebook entry to
dial, the connection is already set up. Skip to Step 4 to verify the
configuration.
If there is no ICU phonebook entry, continue with these steps.
Step 3
In Dial-Up Networking, click New. The New Phonebook Entry
Wizard takes over.
Step 4
Type ICU for the name of the phonebook entry, and click Next.
(Use uppercase letters, the name is case sensitive.)
The Server window opens.
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Chapter 5: SupportView Setup
Step 5
Leave all three boxes unchecked and click Next.
Step 6
Type a phone number to act as a placeholder only (any number
will do), and then click Next.
Step 7
Click Finish, and then continue with the procedure "To
configure the ICU modem dialer in Windows NT" on page 5–28.
To configure the ICU modem dialer in Windows NT
Step 1
Double-click My Computer, and then double-click Dial-Up
Networking.
If there is no ICU phonebook entry, skip to the procedure, “To
add the ICU modem dialer” on page 5-22.
Step 2
Select the ICU phonebook entry, and then click More, Edit
entries and modem properties.
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Step 3
From the Basic tab, click to clear the Use Telephony dialing
properties checkbox.
Step 4
From the Server tab, select the following options:
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⇒ Server Type must be PPP: Windows NT, Windows 95
Plus, Internet.
⇒ TCP/IP must be ON.
⇒ IPX/SPX Compatible checkbox must be OFF.
⇒ NetBUEI checkbox must be OFF.
⇒ Enable software compression checkbox must be OFF.
⇒ Enable PPP LCP extensions checkbox must be OFF.
Step 5
Click TCP/IP Settings, and select the following options:
⇒ Specify an IP address must be 192.168.123.5 or an address
of your choice. See "Changing IP Addresses" in Chapter 4
for detailed instructions.
⇒ Server assigned name server addresses must be ON.
⇒ Use IP header compression may be ON
⇒ Use default gateway on remote network must be OFF
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Click OK, click OK again, and then click Close.
Step 6
Setting Up a Direct Connection
Another means of communication is through a direct connection. A direct connection refers
to attaching a laptop PC (with SupportView installed) to an ICU with a null modem cable.
This type of connection is generally used for system setup and troubleshooting at the ICU
site. Direct communications follow this path:
SupportView or
EnergyView
running on a
laptop computer
Figure 5.3 Direct connection
The direct connection uses a null modem cable and a 9 pin D Sub-miniature connector. The
connector is marked J19 and is located in the upper right-hand corner of the IPM enclosure
near the outside edge of the ICU motherboard.
Direct Connect Port (J19)
Figure 5.4 Location of direct connect port
Setting up a direct connection requires that you install the direct connection driver provided
with your SupportView installation. The direct connection driver is designed specifically for
use with the InterLane Power Manager system. Use of the driver for any other purpose is not
recommended.
Important! Connect the null modem cable to the ICU before a direct connection is started,
and disconnect it when the connection is complete. Windows 95 users may have to wait one
minute between sessions for the COM port to reset.
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The following components must be in place for SupportView to properly send and receive
transmissions through a null modem cable:
•
TCP/IP Network Protocol installed in Control Panel, Network.
See "To install TCP/IP Network Protocol in Windows 95" on page 5–22, or "To
install TCP/IP Network Protocol in Windows NT" on page 5–25.
•
Dial-Up Networking installed in My Computer.
See "To install Dial-Up Networking in Windows 95" on page 5–22, or "To install
Dial-Up Networking in Windows NT" on page 5–27.
•
The InterLane Direct Serial Connection driver installed.
See "To add the direct connection driver" on page 5-31.
•
An "ICUDirect" connection configured in Dial-Up Networking.
See "To add the ICU direct connection" on page 5-33, and "To configure the ICU
direct connection" on page 5-34.
•
A successful connection and login sequence between the PC and the ICU.
See "To start a direct connection" on page 5–37.
To add the direct connection driver
Step 1
On Control Panel, double-click the Modems icon to open
Modems Properties.
Step 2
Click Add to open Install New Modem.
The Install New Modem window opens.
Step 3
Click the Don't detect my modem; I will select it from a list
check box, and then click Next.
Step 4
Click Have Disk.
The Install From Disk window opens.
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Chapter 5: SupportView Setup
Step 5
Type or browse to the Drivers folder in your SupportView
program directory.
The default location is C:\PWRMGR\SUPVIEW3\DRIVERS.
Step 6
Click OK.
The Install New Modem window opens with InterLane Direct
Serial Connection listed under Models.
Step 7
Click to select InterLane Direct Serial Connection, and then
click Next.
Install New Modem opens with a list of ports.
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Step 8
Click the COM port (on the PC) to be used to make the direct
serial cable connection.
Step 9
Click Finish, and then continue with the procedure "To add the
ICU direct connection" on page 5–33.
To add the ICU direct connection
Step 1
Double-click My Computer, and then double-click Dial-Up
Networking.
If there is an ICUDirect icon in Dial-Up Networking, the
connection is already set up. Skip to Step 4 to verify the
configuration. If there is no ICUDirect connection icon, continue
with these steps.
Step 2
In Dial-Up Networking, double-click the Make New
Connection icon.
Note: You must already have the InterLane Direct Serial
Connection driver installed to continue with these steps.
For details, see "To add the direct connection driver" on
page 5–31.
Step 3
Type ICUDirect for the name of the connection.
Use uppercase letters exactly as shown, the name is case
sensitive.
Step 4
Under Select a Modem, click InterLane Direct Serial
Connection, and then click Next.
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Chapter 5: SupportView Setup
Step 5
Type or select these settings:
⇒ Area Code must be blank
⇒ Telephone number (any number will do)
⇒ Country Code (any will do)
Step 6
Click Next, then click Finish, and then continue with the
procedure "To configure the ICU direct connection" on page 5–
34.
To configure the ICU direct connection
Step 1
Double-click My Computer, and then double-click Dial-Up
Networking.
If there is no ICUDirect connection icon in Dial-Up Networking,
skip to the procedure, "To add the ICU direct connection" on
page 5–33, before continuing with these steps.
Step 2
5-34
Right-click the ICUDirect icon, and then click Properties.
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Step 3
From the General tab, click to clear the Use country code and
area code checkbox.
Step 4
From the Server Types tab, select the following options:
⇒ Server Type must be PPP, Windows 95, Windows NT 3.5,
Internet.
⇒ Log on to Network checkbox must be OFF.
⇒ Enable software compression checkbox must be OFF.
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Chapter 5: SupportView Setup
⇒ Require encrypted password checkbox must be OFF.
⇒ NetBUEI checkbox must be OFF.
⇒ IPX/SPX Compatible checkbox must be OFF.
⇒ TCP/IP must be ON.
Step 5
Click TCP/IP Settings, and select the following options:
⇒ Specify an IP address must be 192.168.124.5 or an address
of your choice. See "Changing IP Addresses" in Chapter 4
for detailed instructions.
⇒ Server assigned name server addresses must be ON.
⇒ Use IP header compression must be OFF
⇒ Use default gateway on remote network must be OFF
Step 6
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Click OK, then click OK again, and then continue with the
procedure "To start a direct connection" on page 5–37.
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To start a direct connection
Step 1
Connect the cable to the PC using the COM port specified in the
procedure "To add the direct connection driver" on page 31.
Step 2
From the SupportView main window, click Connect to open the
Connect window.
Step 3
Select or enter an ID for the ICU.
The ID and connection data (IP address, phone number) are
stored in SupportView following a successful connection.
Step 4
Select Direct TCP/IP for the type of connection in Connection
Method.
Step 5
Enter the IP Address of the ICU.
This is either 192.168.124.3 or an address of your choice. If you
must change the address, see "Changing IP Addresses" in
Chapter 4 for detailed instructions.
Step 6
Connect the null modem cable to COM2 on the ICU.
Step 7
Click Connect.
If the connection is successful, the word Connected appears at
the bottom of the screen to indicate the session has started.
If the connection is not successful, click Disconnect, close the
Connect window, and then restart the connection sequence from
step 2 of this procedure.
Important! To restart the direct connection sequence, Windows 95 users
must disconnect the cable from the ICU and wait one minute for the
COM port to reset.
Step 8
Select your user level in Connection ID and type the
Authenticator which corresponds to the user level.
A match of the Connection ID and Authenticator is required
before you are granted access. See "User Rights and Levels" in
Chapter 1 for more information.
Step 9
Click Login.
The message Logged In as {Connection ID} displays in the main
title bar and the InterLane icon becomes animated to indicate
you are successfully logged into SupportView.
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Chapter 5: SupportView Setup
Setting Up a LAN Connection
SupportView provides capabilities for connecting to an existing LAN using a network
adapter card in the ICU. After the ICU has been set up for LAN connection, you obtain the IP
address for an ICU, type it into the Connect window, and then connect and login as usual.
Figure 5.5 LAN connection
The following steps are required to set up an ICU for LAN connection:
1. Obtain an IP address, Gateway IP address, and subnet mask for the ICU.
2. Configure the ICU hardware initialization file.
3. Configure the TCP/IP protocol initialization file.
4. Install the Ethernet assembly.
1. Obtain the ICU address information
•
To ensure there are no conflicts, the network system administrator should provide
the IP address, Gateway IP address, and subnet mask for the ICU.
•
The network system administrator may want to use a BOOTP server to assign the IP
address. To configure for BOOTP:
⇒ The network system administrator obtains the MAC address for the ethernet
card. The address is provided in the installation kit.
⇒ The network system administrator defines values for IP address, Gateway IP
address, and subnet in the BOOTP server.
⇒ Values for IP address, Gateway IP address, and subnet mask are set to BOOTP in
the tcp.ini file.
2. Configure the hw.ini file
Step 1
Using the Connect function in SupportView, establish
communications with the ICU.
Step 2
From the SupportView main menu, click Files.
The Local Files and Remote Files windows open.
Step 3
In the Remote Files window, click Tasks or right-click the
mouse, and then click Edit Remote File.
The Edit ICU File confirmation window opens.
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Step 4
Type C:\CONFIG\HW.INI and then Click OK.
The SupportView edit window opens.
Step 5
If the file contains a section labeled [PCMCIA], verify the
settings. If there is no [PCMCIA] section, type the section label
and the following parameters:
⇒ CardType = ETHERNET
⇒ IRQNumber = 10
⇒ IOAddress = 320
⇒ IOLength = 20
Step 6
Type the section label [DEVICEx] where x is a number between
1 and 4 which is not already used by another [DEVICEx]
section, and then type the following parameters:
⇒ Type = ETHERNET
⇒ IRQNumber = 10
⇒ IOAddress =320
Step 7
Click File, Save and Download.
3. Configure the tcp.ini file
Step 1
In the Remote Files window, click Tasks or right-click the
mouse, and then click Edit Remote File.
The Edit ICU File confirmation window opens.
Step 2
Type C:\COMM\TCP.INI and then Click OK.
The SupportView edit window opens.
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Step 3
If the file contains a section labeled [ETHER0], verify the
settings. If there is no [ETHER0] section, type the section label
and the following parameters:
⇒ IPAddress = the IP address for the Ethernet adapter in dotted
notation or BOOTP.
⇒ SubnetMask = The subnet mask or BOOTP.
⇒ GatewayIPAddress = The Gateway IP Address, if any, in
dotted notation or BOOTP.
⇒ Adapter = DEVICEx where x is the DEVICE number
defined in HW.INI.
Step 4
Click File, Save and Download.
4. Install the Ethernet assembly
Step 1
Power off the ICU.
Step 2
Install the Ethernet card into the PCMCIA interface on the ICU.
U55
J19
J5
U57
CR23
U58
JP2
CR24
J21
LED2
J5
JP4
LED1
J24
U53
JP5
3
J23
J4
C104
C108
L6-2
L6-4
U40
TOP
1
U41
J23
8
7
C101
C107
6
J12
J2
J1
PCMCIA
Interface
J3
JP3
TOP
TOP
TOP
TOP
OFFON
TB1-A
TB1-B
TB1-PWR
TB1-PWR
R
6000-F3-CN
ACTIVE
COMMS
SIGNAL GROUND
+24V DC
Figure 5.6 PCMCIA Ethernet card mounting detail
Step 3
5-40
Secure the media adapter (supplied with installation kit) to the
Ethernet card.
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Step 4
Using the supplied foam adhesive, attach the media adapter to
the inside of the IPM enclosure near the top-left knockout.
2.00
A
J5
2.00
A
VIEW A-A
Figure 5.7 Media adapter mounting detail
Step 5
Remove the knockout, install the protective bushing, and then
route the LAN node cable into the enclosure.
Step 6
Secure the LAN node cable to the media adapter using either the
RJ45 or BNC receptacle.
Step 7
Attach the feature label to the inside of the IPM cover next to
the existing product label.
Step 8
Power on the ICU.
Step 9
Adjust IPM voltage. Refer to Appendix C, "Voltage
Adjustment Procedure" for detailed instructions.
Important! Failure to adjust the IPM voltage could result
in battery backup circuitry malfunction.
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Chapter 5: SupportView Setup
Changing IP Addresses
The following IP addresses are assigned by default on the ICU and in SupportView:
Modem
192.168.123.3
Direct
192.168.124.3
These default settings can be changed to prevent a conflict with IP addresses already in use.
The following rules apply when changing the default IP addresses:
•
The first three parts of the IP address must match between ICU and PC.
•
The last part of the IP address must not match between ICU and PC.
Modem
Direct
192.168.123.
.
.124.
.
.
.3
.
.
.5
ICU
PC
Figure 5.8 Default IP Addresses
The settings are stored on the PC in the Dial Up Adapter under TCP/IP Settings. See "Setting
Up a Modem Connection" and "Setting Up a Direct Connection" in Chapter 2 of this manual
for details.
The settings are stored on the ICU in the C:\COMM\TCP.INI file. The diagram below shows
entries for the default IP addresses.
Modem connection
Direct connection
[PPP0]
IPAddress = 192.168.123.3
Adapter = DEVICE1
Modem port
[PPP1]
IPAddress = 192.168.124.3
Adapter = DEVICE2
COM port
Figure 5.9 Default entries in TCP.INI
SupportView provides easy access to the ICU setup files through the Files function. In the
Remote Files window, clicking Tasks, Edit Remote File opens a convenient editor to help
you make changes and save them to the ICU. The changes take effect after the ICU is reset.
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To change IP addresses on the ICU
Note: You must be able to login as Customer Support or Super User in order to make
changes to files located on the ICU.
Step 1
Establish communications with the desired ICU through the
Connect function.
Step 2
From the SupportView main menu, click Files.
The Local Files and Remote Files windows open.
Step 3
In the Remote Files window, click Tasks or right-click the
mouse, and then click Edit Remote File.
The Edit ICU File confirmation window opens.
Step 4
Type the path and filename c:\comm\tcp.ini and then Click OK.
The SupportView edit window opens.
Step 5
Make the necessary changes to settings and parameters, and then
click File, Save and Download.
Changes take effect the next time the ICU is restarted using
Reset/Reboot ICU on the Connect window.
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Working with Substitute Dial Strings
Substitute Dial Strings may be used to simplify the complex dial strings needed when calls
are routed through pager services, office extensions (PBX), and other telephony devices.
When the dialing strings become lengthy, a Substitute Dial String can be used to shorten the
entry.
You can use Connect, Substitute Dial Strings to display substitute dial string identifiers
and the dial strings they replace.
Figure 5.10 Substitute Dial String Identifiers window
Example: PBX prompts
The number (555-1212,,,,123) consists of a phone number, a pause for PBX prompts, plus an
extension . You could identify the “,,,,123" portion as {ABC}.
The dialing string would then display as 555-1212 {ABC} but the modem would actually
dial 555-1212 ,,,,123.
Example: Long distance call
A nine digit code (123456789) is required when you make a long distance telephone call.
You could identify {LDC} to represent the code.
The dialing string would then display as 555-1212 {LDC} but the modem would actually
dial 555-1212 123456789.
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To add/change a Substitute Dial String
On the Connect menu, click Setup, and then click Substitute
Step 1
Dial Strings.
The Substitute Dial String Identifiers window opens.
To
Do this
Add
To add a substitute dial string:
a) Click Add.
b) Type the string identifier you are adding between
the selected brackets, {}. The identifier must be
five characters in length, including the brackets.
c) In the substitute this box, type the exact
numbers/characters of the dial string which your
modem must dial to reach a particular ICU.
d) Click Save, and then click OK.
Edit
To edit a substitute dial string:
a) From the list of existing string identifiers, click
the identifier you want to edit.
b) Click Edit.
c) Make the desired changes.
d) Click Save, and then click OK.
Delete
To delete a substitute dial string:
a) From the list of existing string identifiers, click
the identifier you want to delete.
b) Click Delete.
c) Click Save, and then click OK.
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Chapter 5: SupportView Setup
Setting Up a New ICU
1. Start SupportView
Step 1
Start Windows.
Step 2
Click the Start button, point to Programs and then
SupportView.
Step 3
Click the SupportView icon to start the program.
2. Connect to the ICU
Step 1
From the SupportView main window, click Connect.
The Connect window opens.
Step 2
Select the type of connection in Connection Method:
⇒ 1 - Modem TCP/IP
⇒ 2 - Direct TCP/IP
⇒ 3 - LAN TCP/IP
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Step 3
The default IP address is 192.168.123.3. If using a LAN
connection, enter the IP Address of the ICU.
Step 4
Select "Super User" in Connection ID.
Step 5
Type the Authenticator which corresponds to the "Super User"
level.
Step 6
Click Login.
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Setting Up a New ICU
3. Set Date/Time
Note: When installing and configuring an ICU (Release 1.1), setting the Date/Time must be
the first step after logging in with SupportView. If the date/Time is not set via
SupportView, the ICU files will not be accessible.
Step 1
On the SupportView main menu, click ICU Setup, and then
click Get/Set the ICU clock date/time.
The ICU Date/Time window opens.
Step 2
Click Get Data.
Step 3
Type the New Date and New Time, using the pattern shown
below the fields. To match the PC time, leave the fields empty.
Important! Do not attempt to set the ICU clock during the last two
seconds of the day, 11:59:58 PM or 11:59:59 PM.
Step 4
Click Set Data.
4. Set Site Information
See "Setting ICU General Site Information" in Chapter 3 of the SupportView User's Manual.
Step 1
On the SupportView main menu, click Site Info.
Step 2
Select Get/Set ICU General Site Information.
The General Site Information window opens.
Step 3
Enter the appropriate information into each field, and then click
Set Data.
5. Set Scheduled Events
See "Setting a Schedule of Events" in Chapter 3 of the SupportView User's Manual.
Step 1
On the SupportView main menu, click ICU Setup, and then
Get/Set schedule of events to occur at specific times.
The Event Schedule window opens.
Step 2
Click Get Data to see existing event schedules.
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Step 3
Enter the date and time for the next four time changes.
For example:
04:05:1998 02:00:00
10:25:1998 02:00:00
04:04:1999 02:00:00
10:31:1999 02:00:00
Step 4
+00060
-00060
+00060
-00060
Click Set Data.
6. Set Board Configuration
The following list describes the key information for setting a board configuration. For
additional information, see "Setting Board Configurations" in Chapter 3 of the SupportView
User's Manual.
•
Physical Board
Each CMI board in the ICU is defined by the board number.
Future versions of SupportView will allow up to four CMI
boards in a single ICU. Each board can have as many as 9
physical channels.
•
I/O Address
Each board must have a unique value for the base I/O
Address to which the board is strapped.
⇒ The valid values for CMI board is hex 300.
⇒ The valid value for the Analog board is 001.
•
Step 1
IRQ Value
The hardware IRQ number to use for the board. The value
must match the IRQ to which the board is strapped.
Currently, the only value allowed is 12. Future versions of
SupportView will allow values zero through 15 and boards
may share an IRQ.
On the SupportView main window, click ICU Setup, and then
click Get/Set board configuration.
The Board Configuration window opens.
Step 2
Select Physical Board number 1, and then click Get Data to
obtain current information.
Step 3
Set the board type:
Step 4
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•
CMI for pulse input.
•
Adicon 1 for ControlNode.
Select the I/O Address and IRQ Value, and then click Set Data.
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Setting Up a New ICU
7. Set Channel Configuration
See "Setting Channel Configurations" in Chapter 3 of the SupportView User's Manual for
more information.
Important! Retrieve all history data prior to reconfiguring an active channel. The channel is
deactivated before being reactivated with the new configuration. Deactivation results in the
loss of all history data associated with the channel.
On the SupportView main menu, click ICU Setup, and then
click Get/Set Meter Configuration.
Step 1
The Meter Channel Configuration window opens.
For each channel do the following:
Step 2
•
Select the Logical Channel you want from the list, and then
click Get Data.
•
Enter the name of the channel under the Meter ID column.
•
Select a Unit of Measure from the list to specify what that
channel will measure.
Refer to Appendix A, "Units of Measure" in this manual.
•
Calculate the multiplier and enter it into Conversion Factor.
Refer to "Pulse Multiplier Calculations" on page 5-16.
•
Identify what channels will be included in each set and enter the
Meter Set number.
Refer to "Defining Channel Sets" in this Chapter.
•
Identify the sampling interval for each channel.
Refer to Data Specifics" in Chapter 1 of this manual and Table
1.2 Meter interval and days of storage.
Step 3
Click Set Data.
8. Set Channel Counters (Meter Dials)
See "Setting Channel Counter Values" in Chapter 3 of the SupportView User's Manual for
more information.
Step 1
On the SupportView main menu, click ICU Setup, and then
click Get/Set Meter Dial Values.
The Meter Dials window opens.
Step 2
Click Get Data to obtain current dial values of the selected
channels.
Step 3
Read the values from the meter and type the new setting in Dial
Value.
Step 4
Click Set Data.
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9. Install the Rates file set
9a. Send the file set
Step 1
Insert the distribution diskette into the floppy drive.
Step 2
Start SupportView and log in.
Step 3
Dial the ICU and log in.
Step 4
On the SupportView main menu, click ICU Setup, and then
click Get/Send File Sets.
The Upload/Download File Sets window opens.
Step 5
Type the source drive and path in Local PC Directory Path.
For example, "a:\PTTE1097\" could be the source drive and
path. An ending backslash is not required for the path entry.
Step 6
Type the destination name in Remote ICU directory.
The destination name is the same as the rate file name.
For example, “PTTE1097” could be the destination name. The
name must be eight characters or less.
Step 7
Click Download Data, and then wait for the file transfer to
finish.
9b. Record the Meter Set ID
Step 1
On the SupportView main menu, click Meters, and then click
Get Meter Configuration Summary.
The Meter Configuration Summary window opens.
Step 2
Click Get Summary, and then record the meter Set number for
the one meter channel used for billing calculations.
9c. Set the rate effectivity
Step 1
On the SupportView main menu, click ICU Setup, and then
click Get/Set Rate File Effectivity.
The Billing Rate Data window opens.
Step 2
Type IN UPPER CASE LETTERS the File Set ID, Rate Code,
Effective Date, Effective Time, and meter Set ID into the New
Billing Rate Effectivity Record at the bottom of the window.
With the exception of meter Set ID, this information is supplied
with the distribution diskette.
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Step 3
Click Set Entry.
Step 4
Click Get Data and verify the last entry in Billing Rate
Effectivity Information matches the record you entered.
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Setting Up a New ICU
Step 5
Disconnect from the ICU and close SupportView.
10. Install the Peaks file set
10a. Send the file set
Step 1
Insert the distribution diskette into the floppy drive.
Step 2
Start SupportView and log in.
Step 3
Dial the ICU and log in.
Step 4
On the SupportView main menu, click ICU Setup, and then
click Get/Send File Sets.
The Upload/Download File Sets window opens.
Step 5
Type the source drive and path in Local PC Directory Path.
For example, "a:\PKTE1097\" could be the source drive and
path. An ending backslash is not required for the path entry.
Step 6
Type the destination name in Remote ICU directory.
The destination name is the same as the peak file name.
For example, “PKTE1097” could be the destination name. The
name must be eight characters or less.
Step 7
Click Download Data, and then wait for the file transfer to
finish.
10b. Record the Meter Set ID
Step 1
On the SupportView main menu, click Meters, and then click
Get Meter Configuration Summary.
The Meter Configuration Summary window opens.
Step 2
Click Get Summary, and then record the meter Set number for
the one meter channel used for billing calculations.
10c. Set the peak effectivity
Step 1
On the SupportView main menu, click ICU Setup, and then
click Get/Set Peak File Effectivity.
The Peak Period Data window opens.
Step 2
Type IN UPPER CASE LETTERS the File Set ID, meter Set ID,
Effective Date, and Effective Time into the New Peak Period
Data Record at the bottom of the window.
With the exception of meter Set ID, this information is supplied
with the distribution diskette.
Step 3
Click Set Entry.
Step 4
Click Get Data and verify the last entry in Peak Period
Information matches the record you entered.
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Step 5
Disconnect from the ICU and close SupportView.
11. Validate the Rates and Peaks in EnergyView
Step 1
If SupportView is running, close it, and then start EnergyView.
Step 2
Select the ICU ID from the ID Selection window
Step 3
Click the Upload History speed button at the top of the screen.
While the history is uploaded, a blue progress bar indicates
EnergyView is uploading the rates and peaks files.
Step 4
Click the Estimated Bill button at the top of the screen.
Step 5
Click Show Estimated Bill button to view the dollar
calculations.
12. Set Phone Numbers
See "Setting Phone Numbers in the ICU" in Chapter 3 of the SupportView User's Manual.
Step 1
Establish communications with the desired ICU through the
Connect function.
Step 2
On the SupportView main menu, click ICU Setup.
The ICU Setup window opens.
Step 3
Click Get/Set phone numbers.
The Phone Numbers window opens.
Step 4
Click Get Data to obtain the phone numbers in the ICU.
Step 5
Type the phone number(s) into the appropriate field(s). If you
are adding or changing a number in one of the last five fields,
type the correct protocol into the box beside the number.
Step 6
Click Set Data.
13. Set Meter Status
Step 1
On the SupportView main menu, click ICU Setup, and then
click Get/Set Meter Channel Status.
The Meter Status window opens.
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Setting Up a New ICU
Step 2
Click Get Data to obtain current status of the selected channels.
Step 3
Click Reset Channels.
14. Clear Logs
Step 1
From the SupportView main window, click Logs
Step 2
Click the log you want to view.
A window opens displaying the log file contents.
Step 3
Click Get Data to view the selected log.
Step 4
Click Clear Data.
Step 5
Repeat this procedure for each type of log.
15. Begin Monitoring
See "About the Monitoring Function" in Chapter 5 of the SupportView User's Manual for
more information.
Step 1
From the SupportView main window, click Monitor.
The Monitor window opens.
Step 2
Click Start Monitoring. You can minimize the window to
perform other functions while the system continues to monitor
the meter channels.
For each channel that is being used, a value other than zero
should be displayed while monitoring. For channels that are
using little energy (e.g., leading and lagging KVAR), a positive
value may not display for several interval readings.
Step 3
To discontinue, click Stop Monitoring.
16. Disconnect from the ICU
Step 1
From the SupportView main window, click Connect.
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The Connect window opens.
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Step 2
Click Disconnect.
Step 3
Shut down SupportView.
Installation & Maintenance Manual (5/99)