Frequently Asked Questions

NAIPS Internet Service
Frequently Asked Questions
Version 2.0
NAIPS Internet Service (NIS)
FAQ
Version 2.0
1.
I am having problems logging in to the NIS. ................................................................ 4
2.
I have a NAIPS account but I cannot access it and the forgotten password
tool says “Unknown User”. WHY? ................................................................................. 4
3.
I received an Avfax briefing yesterday but my NAIPS User Account is gone
today. WHY? ..................................................................................................................... 4
4.
I’m logged in, how do I change my password? ............................................................ 4
5.
Why is there a need to supply and maintain a current email address? ................... 4
6.
Why does NAIPS demand password changes? There is nothing secret in
NAIPS right? ...................................................................................................................... 5
7.
How do I recover a forgotten password if I do not have a registered email
address, or my email address has changed? .............................................................. 5
8.
What if my details change? ............................................................................................. 5
9.
I access templates that were previously entered into NAIPS by the Briefing
Office. How do I access these files?.............................................................................. 5
10.
What is a NIS Group? ...................................................................................................... 6
11.
What can a Personal User as opposed to a Group Manager or Group
Member save and overwrite in the NIS?....................................................................... 6
12.
Is there an option to save a location briefing to a template that can be used
again? ................................................................................................................................. 6
13.
How do I specify different Wake Turbulence categories in creating a Specific
Pre Flight Information Bulletin (SPFIB) for multiple stages? ..................................... 7
14.
When I open a NfW file in the SPFIB form, the Weight Category stays of LLight despite my file having a M-Medium category. Why? ........................................ 7
15.
The Wind / Temperature profile is not showing International routes........................ 7
16.
In a restricted area briefing it mentions airspace groups, what are these?............. 7
17.
Why do I have to do everything in code? Can’t I use place names? ....................... 8
18.
Why don’t you present MET information in English and not computer speak? ...... 8
19.
My FIR NOTAM briefing is too long and contains NOTAMs too far away from
where I will fly, how do I narrow it to just the ones relevant to my flight? ................ 8
NAIPS Internet Service FAQ 2.0
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20.
What is an SPFIB and how to I use it?.......................................................................... 8
21.
What does the 9xxx code mean in an Area Briefing?................................................. 9
22.
Why can’t I generate an Avfax Custom Code briefing from the Avfax - Custom
Code menu? ...................................................................................................................... 9
23.
Where do I find Avfax product codes? .......................................................................... 9
24.
How can I change an Avfax Custom Code? ................................................................ 9
25.
Can I use a group custom code when using the Avfax dial up service? ................. 9
26.
Can I create Avfax Custom Codes with letters? ........................................................ 10
27.
Can an Avfax Group custom code and a Personal custom code be retrieved
from a single Avfax briefing? ........................................................................................ 10
28.
Will I receive an email on amending or cancelling a flight notification? ................. 10
29.
I need help in filling in a flight notification form. ......................................................... 10
30.
I get the error message “A Flight Notification for [XXXXXXX] is a duplicate of
one submitted by another user”.................................................................................... 11
31.
ICAO FPL 2012 introduces some new fields in Item 18 and ORGN/ is one of
those items. What information should be recorded here? ....................................... 11
32.
How do I put a delay for AWK or approaches into my FN? ..................................... 11
33.
What if my departure or destination does not have a code? ................................... 12
34.
My NAIPS for Windows SARTIME Flight notification template does not load
into the NIS flight notification. ....................................................................................... 12
35.
How do I save variable information into a NIS saved flight notification? ............... 12
36.
How do I represent ADS-B in a flight plan? ................................................................ 12
37.
Military: How should flights with NOCOM requirements input this information? .. 13
38.
We have an in-house system to connect to NAIPS, so will that work with the
NIS? .................................................................................................................................. 13
39.
I want to write a software program to interface with NAIPS. Can I be provided
with information that would let me exchange data with Airservices? ..................... 14
40.
Is there a charge for using the NIS? ............................................................................ 14
41.
I’m using Microsoft Internet Explorer as my web browser and experiencing
lots of errors. What other browsers are recommended? .......................................... 14
42.
NIS is taking a long time to respond to requests and submissions. Why? ........... 15
NAIPS Internet Service FAQ 2.0
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1.
I am having problems logging in to the NIS.
There could be a few issues preventing you from logging into the NIS. The error in RED
will give a description of the issue.
Invalid User Name or Password, please try again
Check your User ID and retype your password and try again.
NOTE: Passwords are CASE SENSITIVE.
If you are still having issues, use the Forgotten Password tool.
NIS requires a minimum seven (7) character password with a mix of Alphabetic and
Numeric characters.
2.
I have a NAIPS account but I cannot access it and the forgotten
password tool says “Unknown User”. WHY?
As part of security measures, User Accounts that are not accessed for approximately 12
months are purged by NAIPS.
You will need to complete an application for a new NIS User Account. This will only take
2-3 minutes and you will receive an instant notification that it is active.
3.
I received an Avfax briefing yesterday but my NAIPS User
Account is gone today. WHY?
Accessing Avfax does not reset the NAIPS access clock and NAIPS will purge unused
accounts after approximately 12 months of non-use.
4.
I’m logged in, how do I change my password?
To change your password, scroll down the left hand side of the page, click on Account
Management  Change Password.
5.
Why is there a need to supply and maintain a current email
address?
More and more, email is the preferred method of many people to receive information
and NAIPS is being changed to cater for this need. Initially, email will be used by NAIPS
to automatically send flight plan confirmation messages to users and it will also be used
for confirmation and recovery of user accounts and forgotten passwords.
NAIPS Internet Service FAQ 2.0
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In the future, changes to flight plans and automated delivery of briefing products will be
enabled.
6.
Why does NAIPS demand password changes? There is nothing
secret in NAIPS right?
NAIPS Password Security - A password reset is required every 180 days for NAIPS
access and accounts are purged when unused for 365 days. Regular changing of
passwords protects our Air Traffic Control system from unauthorised intrusion and
maintains security from cyber threats.
Users may change passwords at any time or when prompted should your password
have expired. A new password is sent to your email address within minutes of the
request. Airservices recognises possible inconvenience of regular password changes
however security of our Air Traffic Control systems is our aim for the benefit of
Australian aviation. For help with NAIPS Pilot Briefing Service please call the
Airservices Australia Help Desk (H24) on 1800 801 960.
Yes, there is nothing secret in NAIPS but there is some “commercial in confidence” data
that pertains to users and of course, safety related material that if maliciously modified,
can affect air safety. Passwords and confirmation of email address will be required to be
undertaken a couple of times per year.
7.
How do I recover a forgotten password if I do not have a
registered email address, or my email address has changed?
The forgotten password feature will send the password to the currently registered email
address. If you do not have an email address registered or it has changed, contact the
Airservices Pilot Briefing office and they can assist with adding or amending you email
address in this situation.
8.
What if my details change?
You can manage your account information, such as home address, phone and fax
numbers or email addresses through the NIS Account Management menus.
9.
I access templates that were previously entered into NAIPS by
the Briefing Office. How do I access these files?
Flight files stored by the Briefing Office on behalf of users, as described in ERSA remain
available in the NIS ‘Stored by BOF’ tabs under the SPFIB – Stored or Flight Notification
– Stored menu items.
To retrieve these files, click on ‘Stored via BOF’ tab, enter the Aircraft ID or File Name
and select the Submit button.
NAIPS Internet Service FAQ 2.0
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Once retrieved, users are encouraged to resave the data to either a personal or group
profile and self-manage from then on.
Users can call the Briefing Office on 1800 805 150 and we will amend the template to
be retrievable under your NIS User ID or Group.
10.
What is a NIS Group?
Within the NIS, there is now a concept of Groups, where an individual NIS User can
create a group and add other NIS Users as members of that group. In this way they can
share items such as Saved Flight Notifications, Saved SPFIB, Group Custom Codes
and Aircraft Profiles.
When a NIS User no longer requires access to this information, they can be removed
from the Group by a Group manager.
11.
What can a Personal User as opposed to a Group Manager or
Group Member save and overwrite in the NIS?
A personal user will be able to:
1. Save data
2. Save new data
2. Open existing data
3. Modify existing data by first opening it and then using the save or Save as function
4. Delete existing data
A Group Member should be able to:
1. Save new data to the group
2. Open existing group data
3. Modify existing group data by first opening it and then using the Save or Save as
function. i.e. they should not be able to overwrite existing group information.
A Group Manager should be able to:
1. Save new data to the group
2. Open existing group data
3. Modify existing group data by first opening it and then using the Save or Save as
function
4. Delete existing group data
12.
Is there an option to save a location briefing to a template that
can be used again?
NAIPS Internet Service FAQ 2.0
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Currently there is no facility to create and save a location briefing as a template in the
NIS. If a user has a NAIPS for Windows Location briefing template saved on the local
computer that may be used by clicking on the “Open Nfw” button and locating the
relevant “.loc” file. (By default installation is saved to c:\Program Files\NAIPS Pilot
Access\details)
The “Open NfW File” function and the support for NfW data files are provided as a
transitional tool and will be withdrawn in the future.
13.
How do I specify different Wake Turbulence categories in
creating a Specific Pre Flight Information Bulletin (SPFIB) for
multiple stages?
Presently it is not possible to create an SPFIB with different wake turbulence categories
across multiple stages. It is recommended that if this is required the higher of the wake
turbulence categories is used in creating the SPFIB.
14.
When I open a NfW file in the SPFIB form, the Weight Category
stays of L-Light despite my file having a M-Medium category.
Why?
Weight Category is not currently used in the calculation of SPFIB information but may
be in the future. Correct import of the .dtl file will be implemented as part of the software
maintenance release program.
15.
The Wind / Temperature profile is not showing International
routes.
On the Wind / Temperature profile form there is a check box “Domestic only”. Ensure
this check box is not ticked prior to clicking on the route code directory for International
locations.
16.
In a restricted area briefing it mentions airspace groups, what
are these?
An airspace group is a collection of Restricted and/or Danger Areas that belong to a
particular military unit.
The Airspace Group Code can be used to obtain the statuses of all of the Restricted
Areas within that group.
Consult the PRD section in ERSA to find out more information.
NAIPS Internet Service FAQ 2.0
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17.
Why do I have to do everything in code? Can’t I use place
names?
Entering codes for locations is the most efficient method but users can enter full location
names in many data entry fields. For example, the departure and destination points of a
flight notification.
18.
Why don’t you present MET information in English and not
computer speak?
First off, all the Met data in NAIPS is issued by various Met offices around the world and
warehoused by NAIPS pending retrieval by users. i.e. NAIPS does not issue data per se
but acts as a relay agent on behalf of issuing met offices. These met offices believe it or
not, don’t all use exactly the same standard abbreviations and therefore the weather
products they produce are not all readily converted to plain text.
While it is appreciated that the weather data may seem complicated, the abbreviated
format is the most accurate to store and compact to send to the many users of the
information who are not only people but are also automated systems.
Certainly the communication mediums of the past were considered in the original
specifications of the codes but they are no longer relevant. One thing that is however is
the need to print out the information and using coded format does considerably reduce
the number of pages overall.
19.
My FIR NOTAM briefing is too long and contains NOTAMs too
far away from where I will fly, how do I narrow it to just the ones
relevant to my flight?
Many pilots will only know of the method of entering ‘YBBB’ or ‘YMMM’ into a Location
Briefing. This will retrieve ALL NOTAMs for the FIR which is likely to include many
which are not relevant to your intended route.
To overcome this and obtain a more succinct FIR NOTAM briefing, you may use what is
called a “7-series” briefing. These are formatted in a 4-digit code: first number is a 7, the
2nd and 3rd are for the Area you are interested in, the 4th is a zero.
For example: for Area 30 you would enter 7300 into the Location Briefing field.
SIGMETs will be also included in the briefing.
20.
What is an SPFIB and how to I use it?
The answer to this question is a little outside the scope of this FAQ. Please see the
section on SPFIBs contained within the User Documentation for the NAIPS Internet
Service (located from the ‘Documents and Downloads’ section of the NIS website under
“User Manual”).
NAIPS Internet Service FAQ 2.0
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21.
What does the 9xxx code mean in an Area Briefing?
The 9xxx code is what is known as a “9-series”. For example, it appears as 9300 for the
whole of Area 30 and 9301 for the Southern region of Area 30. These codes can be
found using the Area and Sub Area Directory.
This “9-series” code includes the following: Met & NOTAM for every AD inside the area,
SIGMETS, Sub-FIR NOTAMS, ARFOR (incl. QNH), PRD NOTAMs.
The 9-series is simplest way to obtain a large quantity of domestic weather and NOTAM
information. However it does not include specialised information such as: Head Office
NOTAMs, RAIM, first/last light or ‘General MET forecasts’.
7-series briefings can also be obtained through the Area Briefing facility.
NOTE: It is the pilot’s responsibility to obtain all MET and NOTAM information pertinent
to their flying.
22.
Why can’t I generate an Avfax Custom Code briefing from the
Avfax - Custom Code menu?
The Avfax Custom Codes menu is used for managing Avfax Custom Codes. To access
a custom code in a briefing, use the Avfax - New Briefing menu.
23.
Where do I find Avfax product codes?
Avfax product codes can be found in ERSA GEN Pre-Flight section and also in the NIS
Avfax – Product Codes menu.
24.
How can I change an Avfax Custom Code?
You can change the content of a Custom Code by creating a new one and overwriting it
with the same name as the one you wish to change.
The AVFAX Help Desk (02 6268 5065) can amend Custom Codes on behalf of a user.
25.
Can I use a group custom code when using the Avfax dial up
service?
No, this is not possible. A group custom code cannot be accessed via the dial up
service. The dial up service utilises an Avfax id when logging in and as such is
associated with personal briefings and personal Custom Codes.
NAIPS Internet Service FAQ 2.0
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26.
Can I create Avfax Custom Codes with letters?
An Avfax Custom code is saved as a five (5) digit alpha-numeric string. It must start with
a leading zero (0) and the NIS automatically adds this for a user. The remaining four (4)
characters can be letters or numbers.
However, if you plan to access the Avfax Custom code using the Avfax Dial up service,
Custom Codes must be five (5) digits as a phone keypad is used to enter the code.
27.
Can an Avfax Group custom code and a Personal custom code
be retrieved from a single Avfax briefing?
No, currently it is not possible to do this; two separate Avfax briefings must be created.
28.
Will I receive an email on amending or cancelling a flight
notification?
No, presently only email confirmations are sent on submission of a flight notification.
It is however planned in the future to implement this service.
29.
I need help in filling in a flight notification form.
If you are unsure what details are entered into each field or the format in which to enter
them, please consult AIP ENR 1.10 Appendix 1:
https://www.airservicesaustralia.com/aip/current/aip/enroute.pdf
Assistance can also be found in the chapter on Flight Notifications in the NAIPS Internet
Service User Documentation which can be found under ‘Documents and Downloads’
menu of the NAIPS Internet Service webpage:
https://www.airservicesaustralia.com/naips/Content/Files/documents/NAIPS-InternetService-User-Documentation.pdf
Common errors:

Aircraft ID just to be 3-letter rego, “REG/” to be 5-letter. E.g. ACID = ABC “REG/”
= VHABC.

All departure times and SARTIMEs need to be UTC time (zulu), not local.

Speed and level columns in Route Description are for changes only. If the speed
& level details are the same as the row above, remove it.

Speed and level changes are to be on the same line as the waypoint at which
you commence your ascent/descent.
NAIPS Internet Service FAQ 2.0
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30.
I get the error message “A Flight Notification for [XXXXXXX] is a
duplicate of one submitted by another user”
When a user submits a FN, the NAIPS system will compare it against the active FN
directory and the saved FN directory. If it finds a matching record in either of these
directories, it will flag it as a duplicate.
The most common reason for this is the user saves a completed FN for later
submission. The FN “Save As” function was not intended for this use, it is primarily for
storing template FNs for regularly occurring flights.
To get around this, remove either the ACID, DEP, EOBT or DEST and save it again
(overwrite the existing record).
31.
ICAO FPL 2012 introduces some new fields in Item 18 and
ORGN/ is one of those items. What information should be
recorded here?
AIP ENR 1.10 Appendix 2 provides detailed information on the requirements for all
fields of the FPL form and should be referred to in the first instance.
https://www.airservicesaustralia.com/aip/current/aip/enroute.pdf
32.
How do I put a delay for AWK or approaches into my FN?
Simply put the location code and the duration of the AWK in HHMM format into the field
prefixed with DLE/.
Locations can be a:
 recognised location code, (e.g. YMMB, CFS)

ATS waypoint code (e.g. CANTY)

lat/long reference (in 7 or 11 digit deg & min format: ddSdddE or
ddmmSdddmmE)

bearing & distance from a recognised waypoint/location code (e.g. YPAD270055)
For example: 20 minutes of airwork using the Essendon NDB would be presented in the
DLE field as: EN0020.
The catch is that this location code must also appear in the route description.
Corrections to common misunderstandings:

Delays are used for any practise procedure or airwork at a location and should
be used in preference to extra stages where the aircraft is not being shut down.
NAIPS Internet Service FAQ 2.0
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
33.
A delay will ensure that your FN will be distributed to the relevant ATC unit
servicing that location.
What if my departure or destination does not have a code?
You can use the wildcard ZZZZ in either Departure or Destination field (field 13 and 16)
and follow up with either a: lat/long, bearing & distance or ATS waypoint in the DEP/ or
DEST/ field of item 18.
34.
My NAIPS for Windows SARTIME Flight notification template
does not load into the NIS flight notification.
If the NAIPS for Windows template is a SARTIME flight notification but saved in the
Domestic flight notification format, it will not be able to be used in the SARTIME flight
notification form.
The NIS SARTIME flight notification is an abbreviated flight note for flights outside
controlled airspace with minimal details. A NAIPS for Windows domestic flight
notification template will not open in this form.
If however it was saved in NAIPS for Windows in the form of an abbreviated SARTIME
flight notification that will be able to be used in this form.
35.
How do I save variable information into a NIS saved flight
notification?
For a saved flight notification which has information that changes with each use, e.g.
Aircraft Identification, these fields can be saved with as a blank or asterisk.
There are some exceptions and the drop down menu items must have an item selected
from the drop down list:
-Flight rules
-Flight type
-Wake turbulence
-SSR Equip
In addition TEET and Endurance will not accept asterisks and can be saved as a blank
36.
How do I represent ADS-B in a flight plan?
The document http://www.casa.gov.au/wcmswr/_assets/main/pilots/download/ads-b.pdf
NAIPS Internet Service FAQ 2.0
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has good explanation on page 10 of the ADS situation and what should be done by
flight planners.
In short, the ICAO flight planning amendment of Nov 2012 provides for ADS-B
equipment to be recorded in field 10b (Aircraft equipment).
Refer to AIP ENR 1.10 Appendix 2, Item 10.
https://www.airservicesaustralia.com/aip/current/aip/enroute.pdf
In the Surveillance Equipment field (item 10b). ADS linked transponders are indicated
by either an E or L transponder code, combined with an ADS code to indicate the type
of ADS capability. Codes are listed in AIP ENR 1.10 Appendix 1 “Surveillance
Equipment”.
For example: an aircraft with a Mode S transponder and ADS-B 1090MHz Out and In
capability would be indicated by EB2.
37.
Military: How should flights with NOCOM requirements input
this information?
In the past, military aircraft including NOCOM operations in their flight, recorded this
information in the STS/ field of Item 18. The ICAO FPL2012 changes prohibit this as the
only entries permitted in the STS/ field are pre-defined and free text is no longer
possible. NOCOM information must now be recorded in the RMK/ field.
AIP contains the following:
NOCOM followed by [time after ATD] + [time after ATD] CNL [agency]
[frequency], to indicate that communications will be non-continuous for the
specified period: eg. RMK/NOCOM 10+34 CNL WLM APP 135.7, indicates that
the aircraft will be NOCOM from 10 minutes after ATD until 34 minutes after ATD
and will cancel NOCOM with Williamtown Approach on 135.7 MHZ.
Note: There may be more than one NOCOM period annotated.
38.
We have an in-house system to connect to NAIPS, so will that
work with the NIS?
Basically the system logs in to NAIPS once a day and downloads all the NOTAMs
for the airports we operate to.
The system automatically logs in to NAIPS using the string below.
http://www.airservicesaustralia.com/brief/html.asp?/cgibin/naips?msg=0048&usr=(USERID)&pwd=(NNNN)
It then sends further strings such as the one below to pull up the required
NOTAMs.
NAIPS Internet Service FAQ 2.0
Page 13 of 15
http://www.airservicesaustralia.com/brief/html.asp?/cgibin/naips?msg=0092&NTM=1&AID=FNA &LOC=YPPH&LOC=YABA&LOC=YGEL
No it won't work, but having said that that, you could write a SOAP client which could do
the same thing. The addresses are changing and is no longer using http but SOAP XML
messages.
The provision of the format of these messages requires a formal agreement with
Airservices and this may be requested via a Dynamic Data request at
http://www.airservicesaustralia.com/services/electronic-data/
Please also note that password changes will be mandated in the new system and they
will be required to be changed every xx days period (whatever length we are told to set
the period to) so might be better to have the password as a configuration parameter to
your program.
39.
I want to write a software program to interface with NAIPS. Can I
be provided with information that would let me exchange data
with Airservices?
This relates to the access of Dynamic Data.
Dynamic data consists of data that is provided or accessed dynamically (as opposed to
statically) via predefined formats including the data available through the National
Aeronautical Information Processing System (NAIPS). This data can include Pre-Flight
Briefing, Pre-Flight Briefing Update, Location Briefing, Area Briefing, SPFIB, General
MET Forecasts, Charts, Flight Notification, Amend / Cancel Flight Notification, Flight
File Directory, Avfax Update, First Light / Last Light, and GPS RAIM.
If you wish to have access, you must formally request via the Data Portal and should
use the Dynamic Data Request Form.
http://www.airservicesaustralia.com/services/electronic-data/
40.
Is there a charge for using the NIS?
There continues to be no fees charged for user registration or the use of NAIPS via the
NIS.
41.
I’m using Microsoft Internet Explorer as my web browser and
experiencing lots of errors. What other browsers are
recommended?
NAIPS Internet Service FAQ 2.0
Page 14 of 15
An upgrade to the latest version of MS Internet Explorer or installing Mozilla Firefox or
Google Chrome web browsers is recommended.
42.
NIS is taking a long time to respond to requests and
submissions. Why?
Because of the need to provide accurate information to the Air Traffic Control system,
as part of the change to the NAIPS servers and web interface there has been increased
data validity routines added. Not only does this check user input in each data entry field
but on submit, NAIPS servers conduct cross checking generally.
Please advise naipsfeedback@airservicesaustralia.com of any usability issues
encountered.
NAIPS Internet Service FAQ 2.0
Page 15 of 15
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