Online Backup Client User Manual Mac OS
1. Product Information
Product: Online Backup Client for Mac OS X
Version: 4.1.7
1.1 System Requirements
Operating System
Required software
Mac OS X Leopard (10.5.0 and higher) (PPC is not supported, Intel
Mac OS X Snow Leopard (10.6.0 and higher)
Mac OS X Lion
Mac OS X Mountain Lion
1 GB memory
25 MB of disk space
Internet connection (e.g. ADSL, SDSL)
Java 1.6 platform or higher is required
Note: A separate manual is available for the Online Backup Client for Microsoft Windows and
Note: There are two types of accounts: Workstation and Server. In case of a Mac OS X Server, a
Server license is required to activate the client software.
2. Features
The Online Backup Client has several features. It supports different kinds of data. It can backup
normal data but also specific data.
You can make one or more scheduled tasks to backup data automatically (e.g. daily,
The Online Backup Client fully supports all Mac file formats, including user rights
The Online Backup Service also includes a Management Console, which can be accessed
through an Internet browser (e.g. Safari). It has several functions:
Change user settings (e.g. password)
Overview of your backups through logs and reports
3. Setup
3.1 Setup Wizard
The installation file has a size of 4,2 Mb. The installation file of the Online Backup Client is a
‘DMG’-file, which will introduce a friendly installation program. The language of the installation
program is automatically chosen and is the same as your system language.
Note: After the installation program, you can adjust the language of the Online Backup Client.
Now you can:
Read the release notes
Accept the license agreement
Choose the destination volume for installation
The installation program will ask for the login credentials of the administrator of the system.
The Online Backup Client is successfully installed on your computer.
3.2 Registration Wizard
When you start up the Online Backup Client for the first time, it will start with the Registration
Wizard. The Registration Wizard guides you to enter the account information and encryption
key. With the encryption key your data will be encrypted and decrypted.
You need to fill in the username and password that you created or obtained from your Online
Backup Provider.
Note: You also have to enter a Computer name. This name will be registered at the Backup
Server storage location to store all files.
Note: If you don’t remember your password you can click on the link below the password text
field. A reminder will then be sent to your registered e-mail address.
Note: If there is a problem with the username and password, the Online Backup Client will
show a prompt that signing in is not possible. Several causes can apply to this:
The username and/or password does not exist or is incorrect
The time on the client machine differs very much from the real time (more than 24 hours)
The Online Backup Client cannot access the online services while port 443 (SSL) is blocked
by a firewall on the network
The next wizard page will ask you to set an encryption key. The purpose of this key is to encrypt
all files before transferring them to the Backup Server and decrypt the files from the Backup
Server when restoring them.
You must type an encryption key and then confirm this key. You can only set the encryption key
once. After setting the encryption key it cannot be changed. If you forget the encryption key, the
data encrypted with this key cannot be accessed anymore. Please write down the encryption
key in a safe place.
IMPORTANT: This key is unique and can only be chosen once and cannot be changed
afterwards. Treat this key with great care, since it is required to restore your files after a system
Note: It is possible to store a reminder which can be sent to your personal e-mail address. In
this wizard the field to enter the reminder will change into a link: ‘Forgot your encryption key?’
The wizard is now finished.
4. Online Backup Client main interface
This is the main interface of the Online Backup Client. Several components are displayed in the
figure below:
Navigation panel
Account Information
Main panel (e.g. Home)
Navigation panel
The Navigation panel is the main navigation through the Online Backup Client. The options:
Home: Start View
Backup: Select local data for a backup
Restore: Select remote data for a restore
Reports and Logs: View information on executed backups
Options: Configure backup tasks
Support: View contact information for support
About: Additional information about the Online Backup Client
Account Information
Shows account details: account name, storage space, status and usage of storage space.
Main Panel
The main panel is the working space of the Online Backup Client. Depending on what you want
to do, this panel will show the necessary views.
4.1 Home
When you start the Online Backup Client it will show the Online Backup Client Home view. This
view shows the status of the last and the next backup task.
4.2 Backup
You can backup data by clicking on “Backup” in the "Navigation" panel.
4.2.1 Create or change a backup task
Create task
Here you can make a choice between an online backup or an offline backup
Click on ‘New Task’ to create a new backup task.
The Task Properties will open, and you can configure:
Pre/Post scripts
File System
Note: The offline backup is currently not available when setting the language to English. This is
due to a patent issue. As a workaround the client can be set temporarily to a different language
in order to be able to create an offline backup.
Change task
Select the task in the tree view, and click on ‘Edit Task’.
The Task Properties will open, and you can configure:
Pre/Post scripts
File system
4.2.2 General
The ‘General-tab’ gives you a summary of the backup task. You can change the name of the
backup task in this screen and choose between the type of backup: online or offline (local).
More information about offline backup can be found in chapter 5.3.
4.2.3 Schedule
You can set a schedule for the backup task in the ‘Schedule-tab’ in the Task properties.
The following schedule options are possible:
Never Performs a backup only when you start it manually
Once: Performs a backup once on the time that is inserted
Daily: Performs a backup daily on the time that is inserted
Weekly: Use this option to select which time and day(s) the backup must be performed
Monthly: Use this option to select which part of the month and day of the week the
backup must be performed
By checking ‘Active’, the backup task will be performed automatically on the scheduled times.
4.2.4 Set Retention
Retention allows you to set the number of days your backup data will be kept before it is
removed. Data will be removed after set number of days in the following situations:
If an existing full backup is replaced by a new full backup
Example: A full backup takes place when data is backed up for the first time, or when the
difference in data is more than 50%. If a new full backup is made, the old full backup will
be automatically removed after the set number of days.
If the task is no longer active for that period of time
Example: If you set retention to 7 days and stop the OnlineBackupService or shut down
your computer for that period of time, the backup data will be automatically removed.
The retention time will only become active the second time you run the backup task.
If the data is no longer located at the original location
Example: If you made a backup of certain folder and you remove, rename or replace that
folder on your computer, the backup of the folder will be deleted after set number of
You can also choose to not remove the selected backup data, in which case all backups of the
data will be kept.
Note: When the task is set as an offline backup type (local backup), the option to set retention
will be grayed out.
Note: The retention value is changed for all files in the task, no matter whether they still exist
on the user’s computer or not.
4.2.5 Pre/Post scripts
A Pre-Script is an advanced option to run certain operations before starting the backup task.
You can simply browse a command or shell script which will be executed prior to the start of
the backup task.
Continue processing if pre-script fails
When checked, the backup will be performed, even if the pre-script did not run properly.
A Post-Script is an advanced option to run certain operations after a backup task has run. You
can simply browse a command or shell script which will be executed after the backup task is
4.2.6 File system
You can select data to backup in the ‘Data’ tab in the Task properties. You can easily expand
and collapse the branches of the tree, by clicking the arrow signs displayed at the left. All items
are displayed with their type.
When a folder is selected for backup, underlying files and folders are automatically part of the
selection, unless explicitly deselected.
Note: If a folder is checked with a grey background only a subset of this folder is part of the
backup set.
Note: A light grey square in front of a file or folder means that it is not possible to adopt that
item in the backup set.
4.2.7 Filter
You can add file filters or folder filters that are excluded or included in the backup task. You can
also choose to include hidden files by checking the checkbox.
The various filter options are:
No file filtering (default)
Filter out files on file name/extension (‘Except specific files’)
Filter out all files except with certain file name/extension (‘Exclude all but specific files’)
Filter out folders by path pattern (e.g. Temp, Cookies, etc).
4.2.8 MySQL
Instead of a file backup you can select to make a MySQL backup.
Open the MySQL tab and you can see the MySQL backup plugin with the available servers and
databases. Here you can select a database or even a table for the backup.
4.2.9 Backup progress
The backup process can be monitored by clicking on ‘Details’ on the bottom of the application
during the process of a backup (the details-screen will pop-up automatically when a backup
task is initiated).
The details regarding the backup of data:
Progress information
File progress: The progress of the backup of the indicated file
Total progress: The progress of the total backup task
In the table (the amount of files, the amount of selected MBs and the amount of sent
Full: Full backed up files
Patch: Patched backed up files (incremental backups)
NoNeed: Unchanged files (unchanged compared to last backup)
Skipped: Skipped files (details in the logs (explained later))
Done: The total amount of processed data
Total: The total amount of selected data
%Done: The percentage of processed data
Other information
Avg.upl.speed: The average upload speed
Remaining time: The estimated remaining time
Elapsed time: The elapsed time
Compression: The average compression rate of the backed up data
Size uploaded: The size of the uploaded data
Total size: The total size of the selected data
4.3 Offline backup
You can create an offline backup task by clicking on ‘Backup’ in the ‘Navigation’ panel.
Task Name
You can give the backup task a name.
Backup type
Set the backup type to ‘Offline backup’ and click on ‘Browse’ to select the storage location.
Here you can also decide whether to create a Zip archive or not.
A zip archive is smaller to save, but you do have to unzip the files on the backup server when
this is an initial offline backup.
All the next steps are the same as for an Online backup.
4.4 Restore
Your backed up data can be accessed by clicking “Restore” in the "Navigation" panel.
4.4.1 View backed up data
The view shows a collection of computers in the tree view. These computers are the base of the
backup schedules. If the Online Backup Client is (or was previously) installed on a computer,
this computer will be shown in this screen. Furthermore, the tree view shows all backed up data
in the same structure as it was on your computer. In this view you can restore as well as delete
data from the Backup Server.
4.4.2 Restore latest versions of data
Data can be restored per file, folder or drive. Select files, folders or drives you want to restore,
in the node tree. By clicking the 'Restore’ button, the latest version will be restored
This is the most common option.
Before the restore starts, the client will ask you where you want to store the restored data. You
can choose between the Default Location, the Original Location or a Selected Location.
Note: If a file already exists on the restore location, a prompt appears that allows you to skip,
rename or overwrite the file.
4.4.3 Restore older versions of data
When a file has been changed within the period between two backups, the client will back up
the file and notice that it is changed. The Online Backup Client will than create multiple versions
of the file on the Backup Server (only if you have selected to store multiple versions, see later in
this manual).
Restore at date
It is possible to restore a file or folder at a selected date in history. You select a file or folder in
the ‘Restore’ view and click on ‘Restore’ in the lower main panel. In the ‘Restore’ view that
appears, click on the ‘Versions before date’ button. Here you can select a date in history. The
latest backed up versions of the selected files or folder before that date will be restored.
4.4.4 Deleting data from Backup Server
To delete data from the Backup Server, click on "Restore" in the "Navigation" panel. Select the
data that needs to be deleted by checking the checkboxes (you can select multiple files or
folders). Click on the "Delete" button in the lower main panel to delete the file(s). The client will
ask you to confirm the delete action.
Note: You can choose to delete all data except the latest versions. This can be useful to clean
up your backup account.
4.4.5 Restore process
The restore process can be monitored by clicking on ‘Details’ on the bottom of the application
during the process of a restore (the details-screen will pop-up automatically when a restore is
The details regarding the restore of data:
Progress information
File progress: The progress of the restore of the indicated file
Total progress: The progress of the total restore
Proc.speed (Upl.speed): The download speed in KB/s
Compression: The compression of the files downloaded
Elapsed time: The total time restoring
Size downloaded: The size of the restored files
4.5 Options
You can set different kind of settings by clicking “Options” in the "Navigation" panel.
4.5.1 General
In the “General”-tab, you can set general options of the Online Backup Client:
You can change the language of the application
You can able or disable the sending of backup and restore reports by e-mail
You can able or disable to always install an update when it is available
You can see your Username and change your password
Note: It might not be possible to change your password in the Online Backup client, since your
Online Backup Provider can disable this option
Note: It is not possible to change the username or encryption key.
4.5.2 Backup and Restore
In the “Backup and Restore”-tab, you can set options that are specific for backing up and
restoring with the Online Backup Client:
Data Retention
In this view you can set the default data retention value. By default this is 30 days. This default
value will be used when creating new backup tasks.
In this view the default restore folder can be specified. This is the folder where data is restored
by default when you don’t choose a specified folder
You can enable or disable to always calculate the restore size.
4.5.3 Advanced
In the “Advanced”-tab, you can set advanced options of the Online Backup Client:
You can set the type of encryption of the data that will be backed up: AES 128 bits or 256
bits encryption.
You can set the timeout for the service requests.
You can set the log files location.
Here is where you enable ‘Detail logging’ for trouble shooting Only enable this when
support asks you to enable this.
4.5.4 Plugins
In the “Plugins-tab”, you can set the options for all available plugins.
4.6 MySQL backup
Within the “Plugins-tab” you can activate the MySQL backup plugin. Once you have this
activated you can set the plugin options like the URL, username and password.
4.7 Report details
Click on “Reports and Logs” in the "Navigation" panel for a chronological overview of important
4.7.1 Reports
The “Reports”-view shows a history of reports. You can view the status of the past backups and
Double-clicking on a report will show report details.
This report will also be sent to you be e-mail.
It is possible to clean the reports or logs list. In the list of reports or logs, click on the button
‘Delete selection’.
4.7.2 Logs
The ‘Logs’ view shows a history of log files.
Three types of events can occur:
Information: Information regarding the progress of the backup or restore procedure.
Warning: Non-fatal errors occurred during backup or restore process.
Error: A fatal error has occurred in the Online Backup Client.
Details of the log message can be viewed by clicking on [View]. This shows a dialog with detailed
information of the message.
4.8 Support
Clicking on “Support” in the "Navigation" panel will give contact details of your Online Backup
4.9 About
Clicking on “About” in the "Navigation" panel will give details on the version of the software and
the license of the software.
5. Online Backup Client uninstallation
Normally applications can be removed by dragging the icon into the recycle bin. Because the
Online Backup Client runs as a service component, this cannot be done. You can drag the icon
to the recycle bin, but then the service part remains and must be removed manually
The correct way to uninstall the Online Backup Client is to run the from the
application directory (Applications/’Client name’/Contents/Resources) through the terminal.
First change to the mentioned directory and then run the following command:
sudo ./
If this script doesn't exist anymore (because the user has dragged the icon to the recycle bin
and emptied it), you need to manually remove the service part.
First try to remove by running the from the application directory.
When this is not possible, follow the instructions below:
1. Log in as a user with administrative rights
2. Start (via Applications->Utilities->Terminal)
In the new terminal window, apply the following commands:
1. sudo launchctl stop com.backupagent.agent
2. sudo launchctl unload /Library/LaunchDeamons/com.backupagent.agent.plist
3. sudo rm /Library/LaunchDaemons/com.backupagent.agent.plist
Enter your password when required.
1. Next, remove the installation package. This makes sure that the next installation
performs a full installation and not an update. You need to know the name of the
installation package. If the name is "OnlineBackupClient Installer.pkg" then the following
command should be run: sudo rm -fr "/Library/Receipts/OnlineBackupClient Installer.pkg"
2. Remove the startup item (on Tiger OS only):
Open system preference
Navigate to users
Select your name
Select Startup Items
Delete the entry for the Online Backup Client