Cent$ible Power Users Manual

Cent$ible Power
Users Manual
Welcome to Cent$ible Power
Thank you for your participation in the Baldwin EMC Cent$ible Power pilot
program. Your involvement is greatly appreciated. As a program participant,
you are on the cutting edge of an exciting new development in the green
energy industry.
The aim of Cent$ible Power is to help save you money and enable you to
easily control your energy use online without having to sacrifice comfort or
convenience. Your feedback throughout the pilot program will enable us to
capture valuable data to improve our energy savings efforts and confirm that
Cent$ible Power is easy to use and provides significant savings on your electric
use.
Account Number:
User name:
Password:
Address House Number:
Zip code:
Cent$ible Power
Baldwin EMC
Table of Contents
Introduction
Creating Your Online Account
Before You Start
Create Your User Account and Basic Programs
Changing the Transition Points for Thermostats
and Water Heaters
Getting Help
Cent$ible Power Mobile App
To Download
The Home Screen
Making Temporary Changes to Thermostat
Making Temporary Changes to Water Heater
Making Program Changes
Changing the Temperature Unit
Monitoring Use
Introducing Your New Thermostat
Understanding Your Water Heater
Understanding Thermostat Conservation Events
Understanding Water Heater Conservation Events
Basic Troubleshooting for Online Portal
Frequently Asked Questions
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Cent$ible Power
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Introduction
Welcome to Cent$ible Power! We are pleased that you have joined us in
this proactive, innovative solution to help make our electric system more
efficient. Cent$ible Power gives you the ability to control the way you use
energy, without sacrificing comfort, while helping the community and
the environment. This guidebook will help explain how to use your new
thermostat, your online account portal and convenient mobile application
and provide information about Cent$ible Power.
Cent$ible Power allows you to monitor, manage and control your home’s
cooling and heating system via the Internet and convenient mobile application
– tracking energy use day-by-day through custom programs that you create
for your air conditioning and heating system and water heater. You can even
create seasonal energy management programs and specialized programs for
holidays or unique situations. Participating in energy-saving events not only
can help you save money on your energy bill, but can also keep rates low for
the community.
For more information about how your new system works and answers to other
questions you may have, refer to the Knowledge Center located in your online
dashboard at www.centsiblepower.com after you create your online account.
Baldwin EMC will start managing your energy use as soon as the equipment
is installed. Until you create your personal online account, your equipment
will be managed by the default program at 7 a.m. according to the
following schedule:
Heat Target Temperature
2
68 Cool Target
Temperature
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Cent$ible Power
Baldwin EMC
Creating Your Online Account
In order to utilize Cent$ible Power, you must create your personal, secure
online account and your basic set of four programs. Creating your account
involves creating a username and password, and then answering a short
questionnaire. The answers to the questionnaire create four basic programs.
These programs are named Weekday, Weekend, Work from Home and Vacation
and may be the only programs you need to create.
Before You Start
You will need the following information in order to create your account:
• Your Baldwin EMC account number. This number is on your monthly
billing statement.
• The email address to which you want your Cent$ible Power account
messages sent.
• Your house number and billing zip code.
Create Your User Account and Basic Programs
To create your personal account and basic custom programs:
1. Visit www.centsiblepower.com and click on the log in button. The most
compatible web browsers are the current versions of Chrome, Firefox and
Internet Explorer.
2. On the login page, click Setup Now.
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1. Create your online account by following the instructions in the threestep account creation process, which includes adding your Baldwin EMC
account number without dashes.
2. Create your username and password using the directions below.
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1. After you create your account, you will be prompted to create a set of
four basic programs by answering a few simple questions. Answering
the questionnaire is a short, simple three-step process that you must
complete before you can start enjoying the benefits of your online energy
management account.
These programs are named Weekday, Weekend, Work from Home and
Vacation. Weekday and Weekend will be automatically scheduled according to
your answers to the questionnaire. Work from Home and Vacation are special
programs that you will be able to schedule on the Program Management tab.
You will be able to modify the details of all four programs on the Program
Management tab.
Remember, until you create these programs your devices
will be managed according to the default program, which
may not provide the comfort level you prefer.
After you create your basic programs, your personal homepage, or dashboard,
displays as shown below. You can then access all functions of your online
account, including modifying the basic programs you just created and creating
additional programs that fit your specific requirements.
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Changing the Transition Points for Thermostats and Water
Heaters
Use this procedure to change the transition points of an existing program.
1. On the left of the calendar, click the name of the program you want to
change.
2. In each device box on the right-hand side of the page, add, delete, or
change transition points as needed. Each device must have at least one
transition point and can have up to seven.
• To add a transition point, click +Add Transition Point. New transition
points will be sorted in proper time sequence when you save your
changes.
• To remove a transition point, click the
on the right of the transition
point you want to delete.
• To change the time of day that the transition
point takes effect, perform the following
steps. A transition point remains in effect
until the time of the next transition point.
Transition points do not have to be created
in time order. They will be sorted into the
correct order by time-of-day when you save
the program.
1.Click the time value and use the sliders to
change the value.
2.Click the
buttons to change it from one to the other.
• To change the mode of operation:
• For a thermostat, click the
,
or
mode button until
the desired mode is displayed. We recommend that you select
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• to permit the system to automatically switch between HEAT and
COOL modes as needed
• For a switched device such as a water heater, click the mode button
to choose whether you want the device switched on or off.
• To change the thermostat preferred
temperatures, click the
cool
or heat
preferred
temperature box and use the slider to set
new preferred temperatures.
To ensure that your HVAC does not
constantly switch between heating and
cooling, we recommend that the cooling
preferred temperature be 4 to 6 degrees
warmer than the heating preferred temperature.
The cooling preferred temperature is displayed in AUTO and COOL
modes. The heating preferred temperature is displayed in AUTO
and HEAT modes.
3.
Do you have other programs you need to create, change, or remove?
• Yes: Create, change, or remove those programs. When you are
finished, click Save Programs.
• No: Save the new program schedule and settings by clicking Save
Programs.
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Getting Help
For assistance using your online account, or to learn more about Cent$ible
Power, refer to the online help and Knowledge Center as follows:
•
If an item on the dashboard has an information icon
in the
upper-right corner, click the icon to display help specific to that item.
•
To view the Frequently Asked Questions (FAQs) and other useful
information, click the Knowledge Center tab.
•
If you need additional assistance, contact a member service representative
at (251) 989-6247 or member.service@baldwinemc.com.
Monitoring Use
When you log in to your Cent$ible Power account, the Home screen will display
a use chart similar to the one below. This chart can show 24 hour detail, 7 day
detail, a 7 day summary or a 13 month summary.
*The energy use displayed on this chart is estimated based on information collected
from your water heater and/or air conditioning and heating equipment at the time of
installation. This does not reflect your actual energy use.
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Cent$ible Power Mobile App
The Cent$ible Power mobile app enables you
to manage your home energy consumption
remotely on a mobile device. You can adjust
your thermostat, turn your water heater
on and of and switch between your energy
management programs.
Note: This app is intended for use with
Cent$ible Power and does not control other
thermostats or systems.
Changes made from the mobile app are only temporary. Permanent
program changes must be made at the Program Management tab in the
online portal accessed through a web browser at www.centsiblepower.com.
For further information, contact the member service department at
(251) 989-6247 or member.service@baldwinemc.com.
To Download
Tap the App Store icon on your iPhone or the Play Store icon on your Android
device. Tap the search button or icon and search for Cent$ible Power. If more
than one app appears in the search results, make sure you select the one that
says Cent$ible Power. Tap the button to install the app.
After downloading and installing the app, select Baldwin EMC, enter the
username and password for your online account, and then touch SUBMIT.
(You must create an account on a computer. See page 4.)
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The Home Screen
Once you have logged in you will see the home
screen, which will show your current heating and
cooling settings and the status of your water
heater as well as the current program. Across the
bottom of the screen you will see tabs labeled as
follows:
•
Current - which shows the current settings
•
Control - which allows you to change
device settings
•
Options – which allows you to change
temperature units between Fahrenheit
and Celsius
•
Account – which allows you to select between different accounts or
addresses
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Making Temporary Changes to Thermostat
Select your thermostat. The screen will then
change to the control screen for that device.
It will show the temperature the thermostat
is set on. To make a temporary change to a
thermostat tap the up or down arrows to raise
or lower the temperature setting. Below that
is the actual temperature in the house as well
as buttons that show the current mode. Tap
the button for Cool, Heat or Off to change the
mode. When finished, tap on the green Submit
button. A confirmation pop-up will appear that
says temporary program override success.
Tap OK. The thermostat will remain on these
settings until your next transition point.
Making Temporary Changes to Water Heater
You can turn the water heater on and off using
the button on the app.
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Making Program Changes
On the Current Settings tab there is a blue bar near
the bottom that shows which program is currently
running. To change that program, tap the blue bar.
You will see a list of programs you have created.
Tap the program you want and tap the green
Submit button. Next, select a duration you would
like to run that program for (1-10 days) and tap the
green Submit button. A pop-up box will appear
saying Success. Tap OK. Your program has been
changed.
Anytime you want to change from your current
program back to your normal weekday and weekend settings just go to the
Current Settings tab and click the blue bar showing the current program. The
very last option listed under programs will be to end whatever program is
currently running.
For example, it will say End Vacation if you are currently running a program
called Vacation. Select that end program option and click the green
Submit button. A pop-up box will appear saying Success. Tap OK. You have now
returned to all your normal program settings.
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Changing the Temperature Unit
To change between Fahrenheit and Celsius tap
the Options tab at the bottom of the screen. The
Temperature Unit screen will show which unit is
currently being used to display temperature. Under
that will be a black button that says Change Unit.
Tap that button to toggle between Fahrenheit and
Celsius. Tap on the Control or current Usage tab and
you will see the temperature represented in whatever
unit you selected.
Monitoring Use
To monitor energy use, go to the Current Settings tab
then rotate your device 90 degrees to the right or landscape perspective. The
screen will change to the Use Screen. You can toggle between views of a sevenday summary and 24-hour detail with the buttons on the top of the screen.
*The energy use displayed on this chart is estimated based on information collected
from your water heater and/or air conditioning and heating equipment at the time of
installation. This does not reflect your actual energy use.
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Introducing Your New Thermostat
The new thermostat that we installed is a communicating thermostat. In
addition to controlling your heating, ventilating and air conditioning (HVAC)
system, it communicates with Baldwin EMC for conservation events. This
enables the thermostat to receive instructions from your online programs.
You should always use your online programs to control the thermostat,
which in turn controls your HVAC system. However, there may be occasional
situations when you wish to make a short-term temperature adjustment. You
can make these adjustments with your online program (preferred) or at your
thermostat.
FAN INDICATOR
FAN & MODE
BUTTONS
STATUS INDICATOR
+ & - BUTTONS
When not in a conservation event, you can make adjustments. If you need to
make such an adjustment at your thermostat, you can use the Plus (+) and
Minus (-) buttons to adjust the target temperature.
Temperature changes made at the thermostat are
temporary. The online program will change them at the
time of its next transition point.
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Additional things to know about your new thermostat are:
•
Do use your online account as the primary means of controlling your
heating and cooling temperatures.
•
Do not use the thermostat as the primary means of controlling your
heating and cooling temperatures.
•
The COOL or HEAT that is displayed on the thermostat screen indicates
the thermostat’s current mode of operation, not whether your HVAC is
actually running.
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Your online program will automatically switch between the heating
and cooling modes of operation as needed. You do not need to use the
thermostat’s mode switch to change from heat to cool or cool to heat.
•
The COOL or HEAT mode icon flashes when the HVAC is actually cooling
or heating.
•
If you power off your HVAC equipment, be aware that at the next
scheduled transition point, the thermostat will turn the unit back on
unless you make changes through the web portal or turn the unit off at the
breaker.
Refer to your new thermostat on the Knowledge Center tab of your personal
account dashboard for additional information about your thermostat.
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Understanding Your Water Heater
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•
•
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Use your online web portal account
as the primary means of controlling
your water heater.
If you plan on turning your water
heater off for an extended period
of time, please use vacation mode
in your web portal or app instead of
your breaker.
Utilize transition points in the web
portal, to take the place of your
water heater timer.
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Baldwin EMC
Understanding Thermostat Conservation Events
Baldwin EMC will periodically use conservation events to help curtail overall
power demand. These events will typically occur in two seasons. In the cooling
season, the events will most likely occur from May through October. The
heating season will most likely occur from November to April.
Events will last up to four hours during the peak energy demand time frame,
typically from 3 p.m. to 7 p.m. in the cooling season and 5 a.m. to 8 a.m. in
the heating season. Air conditioning and heating units will be turned off for 9
minutes at a time, approximately 30 minutes apart.
You will know an event is in progress by the light that appears on the
thermostat screen under Save Energy.
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Understanding Water Heater Conservation Events
Baldwin EMC will periodically use
conservation events to help curtail overall
power demand. These events will typically
occur in two seasons. In the summer
months, the events will most likely occur
from May through October. The winter
months will most likely occur from
November to April.
Events will last up to four hours during the
peak energy demand time frame, typically
from 3 p.m. to 7 p.m. in the cooling season
and 5 a.m. to 8 a.m. in the heating season. Water heaters will be cycled off for
a minimum of 30 minutes and a maximum of 4 hours and will remain off for the
duration of the event.
You will know an event is in progress by the red light that appears on the front
of the device that is mounted near your water heater as indicated in the picture
above. There is an orange or amber light that blinks. It is an indicator of the
communication with the network.
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Basic Troubleshooting for the Online Web Portal
Errors in Program Set Up
After you select Add Program in Program Management, you must set up at
least one transition point on the right hand side of the page.
Days of the Week Turned White
If you click the tab Specific Days on your weekday or weekend setting, the
squares on the calendar will turn white. To fix, click the Recurring tab.
Changing Temperature Settings for Air Conditioning and Heating
After you create a program, the thermostat on the left will allow you to add
transition points. The blue box is the air conditioning and the red box (if you
have electric heat) is the heating.
Deleting a Program
Click on the program you want to delete. This will open the program up.
Within the box there is a Remove button. Click and remove the program.
Temporary Changes
Temperature: to change set point temperature, simply touch the room
temperature displayed in the center of your thermostat’s screen, then use the
displayed Plus (+) and Minus (-) icons to adjust the target temperature.
Mode: to change thermostat mode, press the Mode button found on the right
side of the thermostat until the desired mode is indicated on the thermostat
screen.
Fan: to set fan operation, press the Fan button on the side of the thermostat
until desired fan mode is indicated on thermostat screen. (On, Off or Auto)
Using the Knowledge Center
The Knowledge Center contains information that will help you obtain the
most benefit from Cent$ible Power. Please check the Knowledge Center tab
regularly, as new topics are added which you may find helpful.
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Frequently Asked Questions
Can I manually program my thermostat?
You cannot manually program your thermostat. Your online programs will
manage your thermostat settings for you and will override any manual
programs that you create.
Can I use the Save Energy button?
You should only use the online application to manage your energy usage.
While the thermostat does have a button called Save Energy, it is currently not
integrated with Cent$ible Power. Using the Save Energy button increases or
decreases your target temperature by a number of degrees.
My thermostat shows COOL/HEAT when the HVAC isn’t running?
COOL and HEAT indicate the HVAC mode of operation that the thermostat
is currently set to, not whether your HVAC is actually running. Your online
program will set the correct mode of operation as required to maintain your
specified comfort level. When it does so, the correct mode is displayed on the
thermostat.
What if my equipment unit isn’t working right with the CENT$IBLE POWER
devices?
If the settings are correct, please give us a call at (251) 989-6247 and we will
investigate the cause.
For more answers to Frequently Asked Questions, refer to the FAQ page in the
Knowledge Center of your Cent$ible Power Manager online account.
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19600 State Hwy 59
P.O. Box 220
Summerdale, AL 36580
(251) 989-6247
(800) 837-3374