DataPort SecureDock ™ with Internal Key User Manual - AV-iQ

DataPort SecureDock™ with Internal Key
User Manual
Models Covered:
DataPort SecureDock with Internal Key and AES 128 (USB+SATA)
DataPort SecureDock with Internal Key and AES 256 (USB+SATA)
DataPort SecureDock with Internal Key and AES 128 (FireWire800+USB+SATA)
DataPort SecureDock with Internal Key and AES 256 (FireWire800+USB+SATA)
• Hardware-based AES 128-bit or 256-bit Encryption – Offers affordable military-grade AES
128-bit or 256-bit data protection that encrypts the entire hard drive–including boot sector,
OS, temp, and swap files.
• Meets Industry Standards – All CRU Secure 256-bit product architecture and encryption
engine designs meet FIPS140-2, level 3 per certification number 1471, and all CRU AES 256bit security chips are NIST & CSE validated (FIPS PUB 197).
• No Key Management – The encryption key is mounted inside of the dock. Simply remove the
carrier and the hard drive is encrypted.
• DataPort 10 Design – A rugged metal design that incorporates a patented temperature
controlled cooling system for ultimate data protection.
A6-010-0005 Revision: 2.0
Table of Contents
1. Pre-Installation Steps
1. Pre-Installation Steps
1
1.1 Box Contents
1
1.2 Identifying Parts of your DataPort SecureDock
1
1.3 Warnings and Notices
2
2. Installation Steps
2
1.1 Box Contents
The following list contains the items that are included in the
complete configuration for this device. Depending on which
configuration and accessories you purchased, the package may
include fewer items than what are listed here. Please contact
CRU-DataPort if any items are missing or damaged:
2.1 Security Key Installation
2
2.2 Hard Drive Installation
2
2.3 Operating the DataPort SecureDock with Internal Key
3
2.4 Safe Carrier Removal
3
DataPort Carrier
1
2.5 Other Configuration Options
3
#6-32x1/4 flat-head drive mounting screws
5
2.5.1 External Security Key Override
3
AC Adapter
1
2.5.2 Changing the Internal Security Key
3
DataPort Keys
2
eSATA Cable
1
Accessories
Quantity
3. Usage with Mac and Windows Operating Systems
4
4. Encryption
5
5. Frequently Asked Questions
5
Security Keys
3
6. Technical Specifications
7
Lanyards for Security Keys
3
Security Key ID Tag
3
Security Key Labels
6
1.2 I dentifying Parts of Your DataPort SecureDock with
Internal Key
Key Lock
Security Key
Port
Carrier Handle
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b. U
se a Phillips-head screwdriver to remove the screws securing
the receiving frame to the SecureDock.
c. U
nplug the power (the 4-wired cable) and data connectors (the
red SATA cable) from the rear of the receiving frame and remove
the receiving frame from the SecureDock.
Security Key
Error LED
Encryption
Enabled LED
Power LED
d. R emove the screw holding the Security Key bracket in place to
the rear of the receiving frame.
e. S lide the Security Key connector board off the rear of the
receiving frame.
1.3 Warnings and Notices
Please read the following before beginning installation.
• The main circuit boards of the SecureDock and carrier are
susceptible to static electricity. Proper grounding is strongly
recommended to prevent electrical damage to the enclosure or
other connected devices, including the computer host. Avoid all
dramatic movement, vibration and percussion.
• Avoid placing the SecureDock and carrier close to magnetic
devices, high voltage devices, or near a heat source, including
any place where the product will be subject to direct sunlight.
Do NOT allow water to make contact with any Security Keys,
carrier or SecureDock.
• Though the Security Key port is mechanically identical to a
standard Mini-USB port, inserting Security Keys into any other
Mini-USB port will damage the keys and render them useless.
Please only use Security Keys in DataPort Secure products.
Likewise, inserting a Mini-USB cable or other device into the DataPort
SecureDock with Internal Key Security Key port on the carrier can
cause internal damage and potentially lead to loss of data.
• Any time power is cycled on the DataPort SecureDock with
Internal Key, the encryption key will need to be installed in
order to access the data on the drive.
2. Installation Steps
2.1 Security Key Installation
The Security Key Installation steps only need to be followed if you
have purchased a version of the DataPort SecureDock that does
not include an internal Security Key.
a. Slide the two large tabs in on the rear of the SecureDock. Then
slide the cover back approximately two inches until it catches
and then pull up to remove the cover.
f. Insert a Security Key into the connector board.
g. Slide the connector board back into place.
h. F asten the Security Key bracket in place with the screw removed in Step D above.
Security Connector Board
Security Key Bracket
i. R einsert the receiving frame into the SecureDock. Make sure
to reconnect all connections and resecure the frame to the
SecureDock using the screws you removed in Step B above.
j. P lace the cover back onto the SecureDock with the CRU logo
facing toward the front of the SecureDock and in the same position that you pulled it off in Step A above. Press down and then
slide it forward into place.
h. S lide out the two large tabs on the rear of the SecureDock to
secure the cover back in place.
2.2 Hard Drive Installation
a. R emove the carrier from the DataPort SecureDock with Internal
Key.
b. U
se a Phillips-head screwdriver to remove the screw securing the
carrier cover to the back of the carrier, then slide the cover off.
c. Insert a SATA hard drive into the unified power and data connector inside the carrier.
d. S ecure the hard drive to the carrier by using the mounting
screws provided.
e. A
ttach the Temperature Control Cooling Sensor to the top of the
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hard drive with a piece of tape. The Temperature Control Cooling Sensor is the double-wired cord with a sensor thermistor at
the end that extends out from the carrier PCB board.
f. R eplace the cover and secure it with the screw you removed in
Step B into the rear of the carrier.
The DataPort 10 Secure supports external key connectivity. A
Security Key plugged into the Mini-USB Security Key Port has a
higher priority than the internal Security Key and will override the
internal Security Key when the unit is powered up.
2.5.2 Changing the Internal Security Key
g. Reinsert the carrier into the dock.
2.3 Operating your DataPort SecureDock with Internal Key
a. Connect the DataPort SecureDock with Internal Key to a
computer using either the provided eSATA cable, a USB A-to-B
cable, or a FireWire 800 cable (if supported).
b. Connect the DataPort SecureDock with Internal Key to a power
outlet with the included AC Adapter.
c. If you have not already done so, slide the DataPort 10 carrier
into the DataPort SecureDock with Internal Key.
d. Insert a DataPort Key into the key lock and turn it 90 degrees
clockwise to power on the unit.
e. The unit is ready to use when both green LEDs are lit, showing
that the drive is ready and encryption is activated.
The DataPort SecureDock with Internal Key uses a Security Key that
is internally connected to the DataPort 10, although the internal
Security Key can be overridden by a Security Key inserted into the
Mini-USB Security Key Port on the face of the receiving frame. When
a hard drive is first used with the DataPort SecureDock with Internal
Key it will show up as a blank, unallocated drive. In order to encrypt
the hard drive it must be initialized and formatted. Note that formatting a drive will erase all data on the drive, so be sure to
back up your data before beginning this operation. See Section
3 for instructions on how to format the drive with Mac or Windows
operating systems.
2.4 Safe Carrier Removal
a. Shut down the computer or properly dismount the drive from
the system. See Section 3 for instructions on how to properly
dismount the drive from Mac or Windows systems.
b. Use the DataPort Key to turn the keylock 90 degrees counterclockwise to unlock and power off the unit.
c. Pull the carrier by the handle towards you to remove the carrier.
2.5 Other Configuration Options
2.5.1 External Security Key Override
NOTE: Changing the Security Key will require the hard drive
to be reformatted if the new key’s encryption code is different
than the original key.
Reformatting a drive will erase all data on the drive, so be
sure to back up your data before beginning this operation.
See Section 3 for instructions on how to format the drive with Mac
or Windows operating systems. To replace the Security Key, follow
these directions.
a. Remove the Receiving Frame
i. R emove the carrier if it is present and unplug all cables
from the rear of the SecureDock chassis.
ii. P ush the two tabs inward on each side of the rear of the
SecureDock.
iii. S lide the cover backwards off the unit about an inch and a
half until it stops. Then tilt it upward and pull it up and off
of the SecureDock chassis. Set the cover aside.
iv. U
nplug the unified power and data SATA connector from
the rear of the receiving frame.
v. D
isconnect the green and blue-wired fan alarm connector
from the yellow-wired connector.
vi. U
se a screwdriver to unscrew the receiving frame and
remove it from the chassis.
b. Replace the Security Key
i. R emove the screw holding the Security Key bracket in place
from the rear of the receiving frame.
ii. S lide the Security Key connector board off the rear of the
receiving frame.
iii. R emove the old Security Key and replace it with the new
Security Key.
iv. Slide the Security Key connector board back into place.
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v. F asten the Security Key bracket in place with the screw
you removed in the first step of this subsection.
Security Connector Board
Security Key Bracket
with Time Machine (OS 10.5 or newer). If you need to use your
DataPort SecureDock with Internal Key with both Mac and
Windows computers, select MS-DOS File System instead.
d. E nter a name for the new volume and then click “Erase” to
start the process.
3.1.3 Mounting and Unmounting Volumes
c. Replace the Receiving Frame
i. R einstall the DataPort 10 receiving frame into the SecureDock
chassis using the screws you removed when uninstalling it.
ii. R econnect the green and blue-wired fan alarm connector
to the yellow-wired connector.
iii. R econnect the unified power and data SATA connector to
the rear of the receiving frame.
iv. R eplace the cover with the CRU DataPort logo facing
towards the front of the chassis. Place the cover onto
the chassis so that there is about an inch and a half gap
between the logo and the front of the chassis. Then slide
the cover closed.
v. P ull the two tabs on each side of the rear of the
SecureDock outward to secure the cover.
3. Usage with Mac and Windows Operating Systems
3.1 Usage with Mac OS X
3.1.1 Compatibility
The DataPort SecureDock with Internal Key supports 2.5” and 3.5”
SATA hard drives.
3.1.2 Formatting a Drive
To format, use Mac OS X’s Disk Utility (found in the applications
folder). The DataPort SecureDock with Internal Key must have been
powered on with the Security Key present and both the Power and
Encryption Ready LEDs must be lit. See Section 2.3 for instructions
on how to do so.
a. Click on the drive in the window to the left (see picture below).
b. Click the Erase tab in the window to the right (see picture
below).
c. S elect the format type. Most users prefer Mac OS Extended
with Journaling (HFS+), which is required for compatibility
If the hard drive installed in the DataPort SecureDock with Internal
Key was previously formatted with the correct Security Key inserted into the Mini-USB Security Key Port on the face of the receiving
frame, then you can begin using the volume right away. If the drive
is unformatted, a message will appear on the desktop saying that
the disk is unreadable. You can use OS X’s Disk Utility to easily
format the drive (see section above).
Unmount the volume before powering
down the unit by dragging the volume’s
icon to the trash bin, or by selecting the
volume then pressing Command-E. Disconnecting the unit without first unmounting the volume can result in data loss.
3.1.4 Creating a Boot Drive
To activate this feature, you must first install OS X on the hard drive
in your carrier. The easiest way to do this is to clone an existing
system drive using a utility such as Carbon Copy Cloner or Super
Duper. Next, go to System Preferences --> Startup Disk. A window
will list the available bootable volumes. Select the volume from
which you wish to boot. Another method is to hold down the Option
key during boot up. A screen should appear that allows you to
select the volume you wish to use. This is useful if you wish to boot
from your DataPort SecureDock with Internal Key hard drive only
some of the time.
3.2 Usage with Windows Operating Systems
3.2.1 Compatibility
The DataPort SecureDock with Internal Key supports 2.5” and 3.5”
SATA hard drives.
3.2.2 Formatting a Drive
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To format, use the Disk Management utility. The DataPort SecureDock with Internal Key must have been powered on with the
Security Key present and both the Power and Encryption Ready
LEDs must be lit. See Section 2.3 for instructions on how to do so.
a. Right-click on My Computer, then select Manage. The Computer Management window will open.
3.2.3 Mounting and Unmounting Volumes
If the hard drive installed in the DataPort SecureDock with Internal
Key was previously formatted with the correct Security Key in place,
then when the DataPort SecureDock with Internal Key is properly
connected and turned on, a window may open to allow you access to
the volume. If no window appears, you can find the volume by doubleclicking the “My Computer” icon.
b. In the left pane of this window, left-click on Disk Management.
c. The drive should appear in the list of Disks in the lower middle/
right pane (see picture below). You may need to scroll down
to see it. If the drive is already formatted, you can identify it
easily by its volume name. If it’s unformatted, the Drive Properties Box will say “Unallocated” and you’ll need to initialize the
disk before formatting it. Initialize the disk by right-clicking the
Device Properties Box and selecting Initialize Disk.
Unmount the DataPort SecureDock with Internal Key before powering it down by single-clicking the green arrow icon on the task bar
(in Windows XP) or the USB plug icon with the green checkmark on
the taskbar (Windows Vista and Windows 7), then selecting “Safely
remove….” Windows will indicate when it is safe to disconnect
the DataPort SecureDock with Internal Key. Disconnecting the unit
without first ejecting it can result in data loss.
4. Encryption
• T he DataPort SecureDock with Internal Key uses full disk hardware
encryption to encrypt the entire contents of the drive - including the boot
sector, operating system and all files - without performance degradation.
• T he encryption key must be installed prior to powering on the DataPort SecureDock with Internal Key for the data to be decrypted on the
drive. If the key is externally connected to the Mini-USB Security Key
Port and is not internally installed, then once it has been accepted, it
may be removed and stored apart from the data so that in the event
that the drive is lost or stolen, the data is protected.
d. To format the drive, right-click the Drive Properties Box and
select Format.
e. If you are prompted to select a partition type, select MBR for
volumes 2TB or smaller, or GPT for volumes larger than 2TB.
• W
hen a drive is formatted using an encryption key, the same or a duplicate key must be used in order to access the data. There is no “back door”
to access the data; lost keys make data recovery virtually impossible.
5. Frequently Asked Questions (FAQ)
Q: What do the LED lights indicate?
NOTE: Windows XP does not support GPT or volumes larger
than 2TB.
f. C lick through several more windows, leaving the default settings, until you see a window that allows selection of a file
system. Choose NTFS and enter a name for the new volume.
Be sure to check the box labeled “Perform a quick format”
unless you want to completely erase any data on the drive
and have time to wait. A quick format should take less than a
minute, while standard formatting may take several hours.
g. Click “Next” and then “Finish” to start the format process. When
the format is complete, the Drive Properties Box will update to
show the new volume name. The new volume can now be found
by double-clicking on the “My Computer” icon on the desktop.
A: # LED Name
Color
State
Description
1 Drive Activity
Amber
Intermittent
Flashes when
the drive is being
accessed.
2 Power
Green
Solid
Unit is powered on.
Flashing
Fan Failure.
Solid
Encryption engine
error. Contact
Technical Support.
Flashing
The Security Key is
not present or is not
functioning.
Solid
The Security Key
is present and
encryption is enabled.
3 Key Error
4 Encryption
Red
Green
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Q: Why can’t I access my data when I turn on my unit?
A: If you have data on the drive, don’t panic! Barring the failure
of the hard drive your data is still intact, but is not reachable
because the correct Security Key is not installed, or the drive was
not formatted within this unit using the unit’s internal Security
Key.
If you are using an external Security Key, make sure you are using
a drive that was formatted while that particular Security Key was
installed in the mini-USB Security Key port on the front of the
carrier. If the unit is on, power it off and then insert the correct
Security Key into the Security Key port. Then turn your unit back
on. When both green LEDs are lit, showing that the drive is ready
and encrypted, you should then be able to access your data. You
can then remove the Security Key and store it in a safe location.
Under no circumstances should you insert anything other
than a Security Key into the Mini-USB Security Key Port.
Though it is mechanically identical to the standard Mini-USB port,
inserting a Mini-USB cable or other device into the Mini-USB
Security Key Port on the carrier can cause internal damage and
potentially lead to loss of data.
Likewise, inserting the Security Keys into any other Mini-USB port
will damage the keys and render them useless. Please only use the
Security Keys in DataPort Secure products.
If you have already tried to use another device through this port or
have inserted the Security Key into another device’s Mini-USB port,
first check to see if your Security Key still works in your unit. If it
does not, please contact Technical Support.
Contacting Technical Support
If you do not have an external Security Key installed, make sure
you are using a hard drive that has been formatted within this
unit. If it has, please contact Technical Support. If the drive
was not formatted within this unit, determine if the drive was
formatted with a separate Security Key or was formatted without
a Security Key. If it was formatted with a separate Security Key,
refer to the previous paragraph. If it was formatted without a
Security Key, you will need to make a backup copy of your data
and format the drive using the correct Security Key. See Section 3
for instructions on how to format the drive with Mac or Windows
operating systems.
Still need help? Please contact our Technical Support team through
CRU-DataPort.com. Or call us toll free at (800) 260-9800, or directly at
(360) 816-1772.
Q: I turned my unit off and back on and now I cannot access
my data. Why?
A: Y ou should only have this problem if you are using an external
Security Key to override the internal Security Key. If you are not
using an external Security Key and are experiencing this issue,
please contact Technical Support.
Cycling power on the unit will require you to reinsert the external
Security Key into the Mini-USB Security Key port before turning
the unit back on, even if you have not turned your computer off.
If the unit is on, power it off and insert the correct Security Key
into the Mini-USB Security Key port on the front of the carrier.
Then turn your unit back on. When both green LEDs are lit, showing that the drive is ready and encrypted, you should then be able
to access your data. You can then remove the Security Key and
store it in a safe location.
Q: Why can’t I use another device through the Mini-USB port
on the front of the DataPort SecureDock carrier?
A: T his port is used by an external Security Key only. Inserting an
external Security Key into the mini-USB port will override the
encryption of the internal key and the unit will use the external
encryption key to access the data on your hard drive. It does not
pass data to the drive itself.
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6. Technical Specifications
Product Name
DataPort SecureDock with Internal Key
Interface Types &
Speeds
• eSATA: up to 150 Mbps
• USB 2.0: up to 480 Mbps
• FireWire 800: up to 786 Mbps
Compatibility
• 2.5” SATA Hard Drives
• 3.5” SATA Hard Drives
Data Connectors
One (1) eSATA connector
One (1) USB 2.0 connector
One (1) FireWire 800 connector (Optional)
Encryption/
Decryption
128-bit AES (Advanced Encryption Standard)
256-bit AES (Advanced Encryption Standard)
Connector Insertion Rating
25,000+ Carrier-to-Frame
Operating System
Requirements
• Windows 7, Vista, or XP
• Mac OS X
• Linux distributions that support SATA, USB, or FireWire 800
Compliance
EMI Standard: FCC Part 15 Class B, CE
EMC Standard: EN55022, EN55024
FIPS: FIPS 140-2, FIPS PUB 197
Shipping Weights
3.00 pounds (includes accessories)
Dimensions
5.75” x 7.87” x 1.61” (146mm x 200mm x 41mm)
Warranty
We don’t expect anything to go wrong with your CRU product.
But if it does, Tech Support is standing by and ready to help.
Contact us at http://www.cru-dataport.com/support. We also
offer phone support at (800) 260-9800.
Product Warranty
CRU-DataPort (CRU) warrants this product to be free of significant defects in material and workmanship for a period
of three years from the original date of purchase. CRU’s warranty is nontransferable and is limited to the original
purchaser.
Limitation of Liability
The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties,
including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent, or employee
is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be
liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer
malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of,
use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages.
In no case shall CRU’s liability exceed the actual money paid for the products at issue. CRU reserves the right to make
modifications and additions to this product without notice or taking on additional liability.
FCC Compliance Statement: “This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.”
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a home or commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the
problem:
1) Ensure that the case of your attached drive is grounded.
2) Use a data cable with RFI reducing ferrites on each end.
3) U
se a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.
4) Reorient or relocate the receiving antenna.
FOR HOME OR OFFICE USE
A6-010-0005 Revision: 2.0
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