Your Gateway Profile 4 user`s guide

your Gateway Profile™ 4
user'sguide
Customizing
Troubleshooting
Contents
1 Checking Out Your Gateway Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . .
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multifunction keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OSD options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . .
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3 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do More with Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Adding icons to the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Identifying window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Creating folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Using the Windows Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
5 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Connecting to a Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Sending e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Checking your e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
6 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Adjusting the volume in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Adjusting the volume in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Listening to CDs in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
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Listening to CDs in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . . 91
Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using MusicMatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Playing CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Creating MP3 music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Changing the music library display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Listening to Internet radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Creating data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Creating video DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
7 Customizing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Adjusting the screen and desktop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the color depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the screen resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the colors on your Windows desktop . . . . . . . . . . . . . . . . . . . . . . .
Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the mouse settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding and modifying user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . .
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8 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Benefits of networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Using a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Ethernet, Fast Ethernet, or Gigabit Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . .145
Example wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Equipment you need for a wired Ethernet network . . . . . . . . . . . . . . . . . . . . .147
Using a wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Example access point wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .149
Equipment you need for an access point wireless Ethernet network . . . . . . .150
Example peer-to-peer wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .151
Equipment you need for a peer-to-peer wireless Ethernet network . . . . . . . .152
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Using your computer on a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Installing and configuring your computer for Ethernet networking . . . . . . . . .153
Turning your wireless Ethernet on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
9 Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Using the Windows XP Files and Settings Transfer Wizard . . . . . . . . . . . . . . . . .156
Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Finding your files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Setting up your ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Transferring your e-mail and address book . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Transferring your Internet shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Installing your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Installing a USB printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Installing a parallel port printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
10 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Cleaning the computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
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Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
11 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
184
185
187
188
190
12 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Adding and removing PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opening the computer case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the computer case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the removable drive pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or replacing DIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
194
194
195
196
196
197
198
200
202
202
206
211
214
13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD, DVD, or recordable drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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218
219
220
221
221
223
223
224
225
226
227
228
229
230
231
237
237
v
Chapter 1:
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .245
vi
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Checking Out
Your Gateway
Profile
1
This chapter introduces you to the basic features of your
computer. Read this chapter to learn:
■
How to identify the features of your Gateway Profile
computer
■
How to locate your computer’s model and serial
number
■
How to locate the Microsoft Certificate of Authenticity
■
How to locate the specifications for your computer
■
What accessories are available for your computer
1
Chapter 1: Checking Out Your Gateway Profile
Front
Computer
display
controls
Diskette
drive
Headphone
jack
Diskette
eject
button
Speaker
Speaker
Microphone
jack
Power
button
CD/DVD
eject
button
CD/DVD/
Recordable
drive
2
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Front
Component
Icon
Description
Diskette drive
Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 76.
Headphone jack
Plug headphones into this jack.
Speakers
Provide stereo audio output when headphones or amplified
speakers are not plugged in.
Microphone jack
Plug a microphone into this jack to record sound.
CD/DVD/Recordable
drive
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto recordable
CDs or DVDs. For more information, see “Using the CD or
DVD drive” on page 78 and “Using a recordable drive” on
page 101.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW, or
DVD-RW drive. To identify your drive type and for more
information about your drive, see “Identifying drive types” on
page 78.
Computer display
controls
Use these controls to enter the OSD (on-screen display) and
adjust the computer display settings. For more information
about the computer display and OSD, see “Computer display”
on page 26.
Diskette eject button
Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 76.
Power button
Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on changing
the power button setting, see “Changing the power scheme”
on page 133.
CD/DVD eject button
Press this button to open the CD or DVD drive tray. For more
information, see “Using the CD or DVD drive” on page 78.
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3
Chapter 1: Checking Out Your Gateway Profile
Back
Audio output
jack
Kensington
lock slot
Audio input
jack
Microphone
jack
Power
connector
Ethernet
jack
Parallel
port
Modem jack
(optional)
PS/2
mouse port
PS/2
keyboard
port
USB ports
Monitor port
(optional)
Microsoft
Certificate of
Authenticity
Serial
port
4
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Back
Component
Icon
Description
Parallel port
Plug a parallel device (such as a printer) into this port. For more
information, see “Installing a printer, scanner, or other
peripheral device” on page 30.
Modem jack
Optional feature. Plug a modem cable into this jack.
PS/2 mouse port
Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
Monitor port
Optional feature. Plug an additional monitor into this port.
Serial port
Plug a serial device (such as a digital camera) into this port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 30.
Audio output
jack
Line out. Plug an external audio output source (such as
external speakers) into this jack.
Kensington™
lock slot
Secure your computer to an object by connecting a Kensington
cable lock to this slot.
Audio input
jack
Line in. Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
Microphone jack
Plug a microphone into this jack to record sound.
Power connector
Plug the power cable into this connector.
Ethernet jack
Plug a 10/100 Ethernet network cable or a device (such as a
DSL or cable modem for a broadband Internet connection) into
this jack. For more information, see “Using the Internet” on
page 65.
USB ports
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 30.
Microsoft
Certificate of
Authenticity
Contains your Windows product key. For more information, see
“Microsoft Certificate of Authenticity” on page 8.
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5
Chapter 1: Checking Out Your Gateway Profile
Right side
PC Card slot
PC Card eject button
IEEE 1394 ports
USB ports
6
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Right side
Component
Icon
Description
PC Card slot
Insert a Type I or Type II PC Card into this slot. For more
information, see “Adding and removing PC Cards” on page 194
PC Card eject
button
Press the eject button to remove a PC Card from the PC Card
slot. For more information, see “Removing a PC Card” on
page 195
IEEE 1394 ports
Plug IEEE 1394 (also known as Firewire® or i.Link®) devices
(such as a digital video camera) into these 4-pin IEEE 1394
ports. For more information, see “Installing a printer, scanner,
or other peripheral device” on page 30.
USB ports
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 30.
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7
Chapter 1: Checking Out Your Gateway Profile
Identifying your model
Important
The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.
Gateway model number
The label located on the computer case, beneath the one of the speakers,
contains information that identifies your computer model. Gateway Technical
Support will need this information if you call for assistance.
Gateway serial number
You can locate the Gateway serial number:
■
Printed on the black system label located on the computer case beneath
one of the speakers.
■
Printed on the customer invoice that came with your computer. The
invoice will also contain your customer ID number.
■
Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then
click View product serial number.
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back of your
computer includes the product key code for your operating system.
8
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Finding your specifications
Finding your specifications
For more information about your computer, such as memory size, memory
type, and hard drive size, go to the My Computer Info link in HelpSpot or visit
Gateway’s eSupport page at support.gateway.com. The eSupport page also has
links to additional Gateway documentation and detailed specifications.
In Windows XP, click Start, Help and Support, then click View system serial number
to view your computer’s serial number. Click Start, Help and Support, then click
See your PC’s configuration to check your computer’s specifications.
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9
Chapter 1: Checking Out Your Gateway Profile
You can also find out more about your computer at the Gateway eSupport site.
Visit support.gateway.com. For more information, see “Using eSupport” on
page 39.
10
www.gateway.com
Accessories
Accessories
Gateway offers accessories that can help you make the most of using your
computer. To order accessories, visit the Accessory Superstore at
accessories.gateway.com.
Home networking kit
With a home networking kit, you can network, or “link”, two or more
computers in your home. After you have set up a home network, you can access
the files, drives, and printers on linked computers, play multiplayer games, and
even share one Internet connection.
Two types of home networking kits are available. Wireless home networking
kits use radio frequency to link your computers wirelessly. Ethernet home
networking kits use network cabling to link your computers.
Imaging equipment
A digital camera lets you take pictures that you can view and edit on your
computer.
A digital video camera lets you take movies that you can view and edit on your
computer and save to a CD-RW disc.
A scanner copies an image, such as a graphic or document, then stores the copy
in a file.
You can attach your digital photographs or scanned images to e-mail messages
or post them on a Web site.
Printers
You can attach many types of printers to your computer. The most common
types are inkjet and laser printers, which print in color or black and white. See
“Installing a printer, scanner, or other peripheral device” on page 30 for more
information about attaching a printer to your computer.
Inkjet printers and cartridges are relatively inexpensive, but usually they are
slower than laser printers. Using an inkjet color printer, you can print pictures,
banners, and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but usually they print much
faster than inkjet printers. Laser printers are better than inkjet printers when
you are printing large documents.
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11
Chapter 1: Checking Out Your Gateway Profile
Storage Devices
If you need additional storage space or you want to back up your files, you
can add storage devices to you computer.
With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by
backing up files, then removing them from your hard drive. The inexpensive
discs for CD-RW drives can hold as much as 700 MB of data. CD-RW drives
can write to either CD-R or CD-RW discs. You can write to CD-R discs just one
time. You can write to and erase CD-RW discs multiple times. For more
information, see “Using a recordable drive” on page 101.
Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store
100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files
you do not use so you can remove them from your hard drive. Zip drives also
provide an easy way to transfer files between computers.
If you need to back up your entire system, you probably need a tape backup
(TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store
data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, or even 130 GB or
more of data.
If you want to increase your internal storage space, replace your existing hard
drive with a larger drive. For more information, see “Replacing the hard drive”
on page 206.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of
memory. If your programs are running more slowly than you think they should,
try adding more memory. For more information, see “Installing or replacing
DIMM memory” on page 211.
Uninterruptible power supplies
A standby, uninterruptible power supply (UPS) protects your computer from
data loss during a total power failure. A UPS uses a battery to keep your
computer running temporarily during a power failure so you can save your work
and shut down your computer correctly. A UPS also provides protection from
power surges. For more information, see “Setting up an uninterruptible power
supply” on page 138.
12
www.gateway.com
Getting Started
2
Read this chapter to find out how to:
■
Use your computer safely
■
Protect your computer from power source problems
■
Start and turn off your computer
■
Use the keyboard
■
Use the mouse
■
Use the computer display
■
Install peripheral devices
13
Chapter 2: Getting Started
Working safely
Before using your computer, read the following recommendations for setting
up a safe and comfortable work area and avoiding discomfort and strain.
Top of display is not
higher than eye level
Screen is
perpendicular to
your line of sight
Hands and
arms are
parallel to the
floor
Feet are flat on the floor
Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the computer display
or shine directly into your eyes.
14
■
Position the computer desk and computer so you can avoid glare on your
computer display and light shining directly into your eyes. Reduce glare
by installing shades or curtains on windows, and by installing a glare screen
filter on your computer display.
■
Use soft, indirect lighting in your work area. Do not use your computer
in a dark room.
■
Avoid focusing your eyes on your computer display for long periods of
time. Look away from your display occasionally, and try to focus on distant
objects.
www.gateway.com
Working safely
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the
desk is the appropriate height and the chair helps you maintain good posture.
■
Select a flat surface for your computer desk.
■
Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If
the desk is not adjustable or is too tall, consider using a keyboard drawer.
■
Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
■
Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
■
Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the
back of your thighs.
■
Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.
Setting up your computer and computer
accessories
■
Set up your computer so the display is no higher than eye level, the display
controls are within reach, and the display is tilted to be perpendicular to
your line of sight.
■
Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
■
Set paper holders at the same height and distance as the computer display.
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15
Chapter 2: Getting Started
Sitting at your computer
■
Avoid bending, arching, or angling your wrists. Make sure that they are
in a relaxed position when you type.
■
Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
■
Take breaks to stand and stretch your legs.
■
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive
strain
16
■
Vary your activities to avoid excessive repetition.
■
Take breaks to change your position, stretch your muscles, and relieve your
eyes.
■
Find ways to break up the work day, and schedule a variety of tasks.
www.gateway.com
Protecting from power source problems
Protecting from power source
problems
During a power surge, the voltage level of electricity coming into your computer
can increase to far above normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
computer.
Warning
High voltages can enter your computer through both the
power cord and the modem connection. Protect your
computer by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.
An uninterruptible power supply (UPS) supplies battery power to your computer
during a power failure. Although you cannot run your computer for an
extended period of time with a UPS, a UPS lets you run your computer long
enough to save your work and shut down your computer normally. For more
information, see “Setting up an uninterruptible power supply” on page 138.
www.gateway.com
17
Chapter 2: Getting Started
Starting your computer
To start your computer:
18
1
2
3
Connect the cables to your computer using the setup poster.
4
Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
Turn on your computer.
If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.
www.gateway.com
Turning off your computer
Turning off your computer
Tips & Tricks
When you turn off your computer, certain components in
the power supply and system board remain energized. In
order to remove all electrical power from your computer,
unplug the power cord and modem cable from the wall
outlets. We recommend disconnecting the power cord and
modem cable when your computer will not be used for long
periods.
To turn off your computer in Windows XP:
1
Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.
2
Click Turn Off. Windows shuts down and turns off your computer.
Important
If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press and
hold the power button for about five seconds, then
release it.
To turn off your computer in Windows 2000:
1
2
Click Start, then click Shut Down. The Shut Down Windows dialog box opens.
3
Click OK. Windows shuts down and turns off your computer.
Click the arrow button to open the What do you want your computer to do
list, then click Shut down.
Important
If for some reason you cannot use the Shut Down option
in Windows to turn off your computer, press and hold the
power button for about five seconds, then release it.
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19
Chapter 2: Getting Started
Restarting (rebooting) your
computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
(reboot) your computer.
To close unresponsive programs and restart your computer:
1
Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window
opens.
2
3
4
Click the Applications tab, then click the program that is not responding.
Click End Task.
If your computer does not respond, turn it off, wait ten seconds and turn
it on again.
Important
20
If your computer does not turn off, press and hold the
power button for about five seconds, then release it.
www.gateway.com
Multifunction keyboard
Multifunction keyboard
Function keys
Windows keys
Navigation keys
Application
key
Indicators
Directional
keys
Numeric
keypad
Press these
keys...
To...
Function keys
Start program actions. Each program uses different function keys for
different purposes. See the program documentation to find out more
about the function key actions.
Navigation keys
Press these keys to move the cursor to the beginning of a line, to the
end of a line, up the page, down the page, to the beginning of a
document, or to the end of a document.
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are
activated. Press the corresponding key to activate the function.
Windows keys
Press one of these keys to open the Windows Start menu. These keys
can also be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer utility).
Application key
Access shortcut menus and help assistants in Windows.
Directional keys
Move the cursor up, down, right, or left.
Numeric keypad
Use these keys to type numbers when the numeric keypad (NUM LOCK)
is turned on.
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21
Chapter 2: Getting Started
Special-function buttons
Previous
Stop
Play/Pause
Next
Volume down
Mute
Volume up
Special-function buttons
Icons
Help
My Documents
Search
E-mail
Internet
Press to...
Previous
Return to the previous CD track or DVD chapter.
Play/Pause
Start or pause the play of the CD or DVD.
Stop
Stop the play of CD or DVD.
Next
Move to the next CD track or DVD chapter.
Volume down
Decrease the volume.
Volume up
Increase the volume.
Mute
Turn off all sound.
My Documents
Open the My Documents folder.
Help
Open online help.
E-mail
Open your e-mail program.
22
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Multifunction keyboard
Special-function buttons
Icons
Press to...
Search
Open online search.
Internet
Open your Web browser.
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23
Chapter 2: Getting Started
Mouse
The mouse is a device that controls the pointer movement on the computer
display. This illustration shows the standard mouse.
Right button
Left button
Scroll wheel
As you move the mouse, the pointer (arrow) on the display moves in the same
direction.
You can use the left and right buttons on the mouse to select objects on the
display.
You can use the scroll wheel on the mouse to move through a document. This
feature is not available in all programs.
24
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Mouse
Using the mouse
To...
Do this...
Move the pointer
on the computer
display
Move the mouse around on the mouse
pad. If you run out of space on your
mouse pad and need to move the pointer
farther, pick up the mouse, set it down
in the middle of the mouse pad, then
continue moving the mouse.
Select an object on
the computer
display
Position the pointer over the object.
Quickly press and release the left mouse
button once. This action is called
clicking.
click
Start a program or
open a file or folder
Position the pointer over the object.
Quickly press and release the left mouse
button twice. This action is called
double-clicking.
click,
click
Access a shortcut
menu or find more
information about
an object on the
computer display.
Move an object on
the computer
display.
click
click
and drag
Position the pointer over the object.
Quickly press and release the right
mouse button once. This action is called
right-clicking.
Position the pointer over the object.
Press the left mouse button and hold it
down. Move (drag) the object to the
appropriate part of the computer display.
Release the button to drop the object
where you want it.
For instructions on how to adjust the double-click speed, pointer speed,
right-hand or left-hand configuration, and other mouse settings, see “Changing
the mouse settings” on page 127.
For instructions on how to clean the mouse, see “Cleaning the mouse” on
page 182.
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Chapter 2: Getting Started
Computer display
You can adjust your computer display image by using external controls (located
near the display itself) and software controls (accessible in Windows). For more
information about software controls, see “Adjusting the screen and desktop
settings” on page 116.
External controls
The computer display features an on-screen display (OSD) that lets you adjust
and save contrast, brightness, and other settings for the display. Your computer
saves changes you make to the settings, even if you turn off the display.
AUTO MENU/
button SELECT
button
26
–
+
button
button
EXIT
button
■
Auto.
Press the AUTO button to automatically optimize the display’s position,
clock, and phase.
■
Menu/Select.
Press to view the OSD. Press again to select OSD options.
■
– and +.
OSD active: Press to move through menu screens and adjust OSD options.
OSD inactive: Press to adjust the brightness.
■
Exit.
Press to deselect a menu screen. Press again to exit the OSD.
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Computer display
OSD options
To adjust the OSD settings:
1
2
Press the MENU/SELECT button. The OSD menu opens.
Use the
– and + buttons to highlight a control, then press the
MENU/SELECT button.
– and + buttons to adjust the control to the desired level.
3
4
Use the
5
If you want to adjust additional ODS options, repeat Step 2 through Step 4
until all adjustments are made.
6
Press the EXIT button again to exit the OSD.
When you have finished making adjustments, press the EXIT button to
return to the main menu screen.
OSD menus
You can access any of these menus in the OSD:
OSD menu
Description
Brightness. Adjusts the
brightness of the computer
display. Use the lowest
brightness setting you are
comfortable with to maximize the
life of the display backlights.
You may need to readjust
brightness after the computer
display has warmed up.
Contrast. Adjusts the contrast of
the computer display.
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Chapter 2: Getting Started
OSD menu
Description
Preset. Adjusts the color
temperature.
9300K is bluish white.
6500K is reddish white (default).
Red, Green, Blue. Customize
the color levels.
Vertical position. Moves the
image up and down.
Horizontal position. Moves the
image left and right.
You can also use the Auto
function to configure the vertical
and horizontal position
automatically. For more
information on the Auto function,
see “External controls” on
page 26.
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Computer display
OSD menu
Description
Clock. Minimizes any vertical
bars or stripes visible on the
computer display background.
The horizontal display size will
also change.
Phase. Removes any horizontal
distortion and clear or sharpen
the image of characters.
Language. Changes the OSD
language setting.
OSD Position. Adjusts the OSD
window position on the display.
/
To adjust the color depth and screen resolution using software controls, see
“Adjusting the screen and desktop settings” on page 116.
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Chapter 2: Getting Started
Installing a printer, scanner, or
other peripheral device
Important
Before you install a printer, scanner, or other peripheral
device, see the device documentation and installation
instructions.
Your computer has one or more of the following ports: IEEE 1394, Universal
Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral
devices such as printers, scanners, and digital cameras to your computer. For
more information about port locations, see “Checking Out Your Gateway
Profile” on page 1.
IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means
that your computer will usually recognize such a device whenever you plug it
into the appropriate port. When you use an IEEE 1394 or USB device for the
first time, your computer will prompt you to install any software the device
needs. After doing this, you can disconnect and reconnect the device at any
time.
Parallel and serial port devices are not plug-and-play. See the device
documentation for detailed information and installation instructions.
Help and
Support
For more information about installing peripheral devices in
Windows XP, click Start, then click Help and Support.
Type the keyword installing devices in the HelpSpot
Search box
, then click the arrow.
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Getting Help
3
This chapter tells you about additional information
resources available to help you use your computer. Read
this chapter to learn how to access:
■
HelpSpot™
■
DoMore with Gateway
■
Online help
■
Gateway Web site
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Chapter 3: Getting Help
HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help
information, troubleshooters, instructional videos, and automated support. Use
HelpSpot to answer questions about Windows and to help you quickly discover
and use the many features of your Gateway computer. HelpSpot also has an
area called Who to contact for help that helps you find the right resource at
Gateway to answer your questions or help solve your problems.
To start HelpSpot in Windows XP:
■
Click Start, then click Help and Support. HelpSpot opens.
If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
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HelpSpot
You can find help information by clicking a link, performing a search, or
browsing the index. To learn about using your Gateway computer, the mouse,
and other tasks, click the Using your Gateway computer link on the HelpSpot main
page.
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Chapter 3: Getting Help
Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search
box located at the top of any HelpSpot screen, then click the arrow
button.
Search box
Search results
header
Search results
headers
For each search, you receive the following search result types:
34
■
Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
■
Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the Search box.
■
Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
■
Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
www.gateway.com
HelpSpot
To view a list of your search results, click the results header for the type of results
you want to view.
To view a topic, click the topic name in the Search Results list.
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts
or show you how to perform various tasks.
To play a HelpSpot video:
■
Click Video and online tutorials on the HelpSpot home page, then click a
video title. The video plays.
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Chapter 3: Getting Help
Do More with Gateway
Your computer may include Do More with Gateway, a tool that provides
additional information about using your Gateway computer for digital music,
digital photography, digital video, gaming, and other programs. Start Do More
with Gateway, then click the topics listed on the left-side of the page to learn
more about the software already installed on your computer as well as
partnerships and special offers available through Gateway.
To start Do More with Gateway Windows XP:
■
Click Start, then click Do More with Gateway. Do More with Gateway opens.
If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
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Online help
Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking
a Help button.
You can search for information by viewing the help contents, checking the
index, searching for a topic or keyword, or browsing through the online help.
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Chapter 3: Getting Help
Gateway Web site
Gateway’s online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials, and
personalized information about your system. Visit the Gateway eSupport
Web site at support.gateway.com. For more information about connecting to
the Internet, see “Using the Internet” on page 65.
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Gateway Web site
Using eSupport
The eSupport site is divided into four major areas:
■
Support Home
■
Downloads
■
Contact Us
■
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click GO, or click Look up my serial number
for me. For more information, see “Finding your specifications” on page 9.
The Support Information link lets you access product documentation,
specifications, and guides. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click All Downloads to walk through a step-by-step wizard to locate your drivers.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
support” on page 241.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
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Chapter 3: Getting Help
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Windows Basics
4
Read this chapter to learn how to:
■
Use the Windows desktop
■
Manage files and folders
■
Work with documents
■
Use shortcuts
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Chapter 4: Windows Basics
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The
desktop is like the top of a real desk. Think of the desktop as your personalized
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your
computer is set up.
Help and
Support
For more information about the Windows XP desktop, click
Start, then click Help and Support.
Type the keyword Windows desktop in the HelpSpot
Search box
, then click the arrow.
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Using the desktop
Using the desktop
The desktop contains the taskbar, the Start button, and the Recycle Bin icon.
Desktop elements
Description
The taskbar is the bar at the bottom of the computer display containing the
Start button on the left and a clock on the right. Other buttons on the taskbar
represent programs that are running.
Click a program’s button on the taskbar to open the program’s window.
The Start button provides access to programs, files, help for Windows and
other programs, and computer tools and utilities.
Click the Start button, then open a file or program by clicking an item on
the menu that opens.
The Recycle Bin is where files, folders, and programs that you discarded
are stored. You must empty the Recycle Bin to permanently delete them from
your computer. For instructions on how to use the Recycle Bin, see “Deleting
files and folders” on page 53.
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Chapter 4: Windows Basics
Using the Start menu
You can start programs, open files, customize your system, get help, search for
files and folders, and more using the Start menu.
To use the Start menu:
1
Click the Start button on the lower left of the Windows desktop. The Start
menu opens showing you the first level of menu items.
2
Click All Programs to see all programs and files in the Start menu. When
you move the mouse pointer over any menu item that has an arrow next
to it, another menu, called a submenu, opens and reveals related files,
programs, or commands.
3
Click a file or program to open it.
Help and
Support
For more information about the Windows XP Start menu,
click Start, then click Help and Support.
Type the keyword Windows Start menu in the HelpSpot
Search box
, then click the arrow.
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Using the desktop
Adding icons to the desktop
You may want to add an icon (shortcut) to the desktop for a program that you
use frequently.
To add icons to the desktop:
1
2
Click Start, then click All Programs.
3
Click Send To, then click Desktop (create shortcut). A shortcut icon for that
program appears on the desktop.
Right-click (press the right mouse button) the program that you want to
add to the desktop.
Help and
Support
For more information about desktop icons in Windows XP,
click Start, then click Help and Support.
Type the keyword desktop icons in the HelpSpot Search
box
, then click the arrow.
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Chapter 4: Windows Basics
Identifying window items
When you double-click the icon for a drive, folder, file, or program, a window
opens on the desktop. This example shows the Local Disk (C:) window, which
opens after you double-click the Local Disk (C:) icon in the My Computer window.
Title bar
Menu bar
46
Close
Maximize
Minimize
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Identifying window items
Every program window looks a little different because each has its own menus,
icons, and controls. Most windows include these items:
Window item
Description
The title bar is the horizontal bar at the top
of a window that shows the window title.
Clicking the minimize button reduces the
active window to a button on the taskbar.
Clicking the program button in the taskbar
opens the window again.
Clicking the maximize button expands the
active window to fit the entire computer
display. Clicking the maximize button again
restores the window to its former size.
Clicking the close button closes the active
window or program.
Clicking an item on the menu bar starts an
action such as Print or Save.
Help and
Support
For more information about windows in Windows XP, click
Start, then click Help and Support.
Type the keyword window in the HelpSpot Search box
, then click the arrow.
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Chapter 4: Windows Basics
Working with files and folders
You can organize your files and programs to suit your preferences much like
you would store information in a file cabinet. You can store these files in folders
and copy, move, and delete the information just as you would reorganize and
throw away information in a file cabinet.
Viewing drives
Drives are like file cabinets because they hold files and folders. A computer
almost always has more than one drive. Each drive has a letter, usually Local
Disk (C:) for the hard drive and 3½ Floppy (A:) for the diskette drive. You may
also have more drives such as a CD or DVD drive.
To view the drives on your computer:
■
In Windows XP, click Start, then click My Computer on the Start menu.
- OR In Windows 2000, double-click the My Computer icon on the desktop.
Drives
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Working with files and folders
To see the files and folders on a drive:
■
Double-click the drive icon. If you do not see the contents of a drive after
you double-click its icon, click Show the contents of this drive.
Help and
Support
For more information about files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
Creating folders
Folders are much like the folders in a file cabinet. They can contain files and
other folders.
Files are much like paper documents—letters, spreadsheets, and pictures—that
you keep on your computer. In fact, all information on a computer is stored
in files.
Folders
Files
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Chapter 4: Windows Basics
To create a folder:
1
In Windows XP, click Start, then click My Computer on the Start menu.
- OR In Windows 2000, double-click the My Computer icon on the desktop.
2
Double-click the drive where you want to put the new folder. Typically,
Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive.
If you do not see the contents of the drive, click Show the contents of this
drive.
3
If you want to create a new folder inside an existing folder, double-click
the existing folder. If you do not see the contents of the drive or folder,
click Show the contents of this drive or Show the contents of this folder.
4
5
Click File, New, then click Folder. The new folder is created.
Type a name for the folder, then press ENTER. The new folder name appears
by the folder icon.
Help and
Support
For more information about creating files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword creating files and folders in the
HelpSpot Search box
, then click
the arrow.
For information about renaming folders, see “Shortcuts” on page 63.
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Working with files and folders
Copying and moving files and folders
The skills you need to copy and move files are called copying, cutting, and pasting.
When you copy and paste a file or folder, you place a copy of the file or folder
on the Windows clipboard, which temporarily stores it. Then, when you decide
what folder you want the copy to go in (the destination folder), you paste it there.
When you cut and paste a file or folder, you remove the file or folder from its
original location and place the file or folder on the Windows clipboard. When
you decide where you want the file or folder to go, you paste it there.
Important
The clipboard stores whatever you cut or copy until you
cut or copy again. Then the clipboard contains the new
information only. Therefore, you can paste copies of a file
or folder into more than one place, but as soon as you copy
or cut a different file or folder, the original file or folder is
deleted from the clipboard.
To copy a file or folder to another folder:
1
Locate the file or folder you want to copy. For more information, see
“Viewing drives” on page 48 and “Searching for files” on page 56.
2
Right-click (press the right mouse button) the file or folder that you want
to copy. A pop-up menu opens on the desktop.
3
4
5
6
Click Copy on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. A copy of the file or folder appears in the new location.
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Chapter 4: Windows Basics
To move a file or folder to another folder:
1
Locate the file or folder you want to move. For more information, see
“Viewing drives” on page 48 and “Searching for files” on page 56.
2
Right-click (press the right mouse button) the file or folder that you want
to move. A pop-up menu opens on the desktop.
3
4
5
6
Click Cut on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. The file or folder you moved appears in its new location and
is removed from its old location.
Help and
Support
For more information about copying files and folders or
moving files and folders in Windows XP, click Start, then
click Help and Support.
Type the keyword copying files and folders or moving
files and folders in the HelpSpot Search box
, then click the arrow.
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Working with files and folders
Deleting files and folders
When you throw away paper files and folders, you take them from the file
cabinet and put them in a trash can. Eventually the trash can is emptied.
In Windows, you throw away files and folders by first moving them to the
Windows trash can, called the Recycle Bin, where they remain until you decide
to empty the bin.
You can recover any file in the Recycle Bin as long as the bin has not been
emptied.
To delete files or folders:
1
In My Computer or Windows Explorer, click the files or folders that you
want to delete. For instructions on how to select multiple files and folders,
see “Shortcuts” on page 63.
If you cannot find the file you want to delete, see “Searching for files” on
page 56.
2
Click File, then click Delete. Windows moves the files and folders to the
Recycle Bin.
Help and
Support
For more information about deleting files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword deleting files and folders in the
HelpSpot Search box
, then click
the arrow.
To recover files or folders from the Recycle Bin:
1
Double-click the Recycle Bin icon. The Recycle Bin window opens and lists
the files and folders you have thrown away since you last emptied it.
2
Click the files or folders that you want to restore. For instructions on how
to select multiple files and folders, see “Shortcuts” on page 63.
3
Click File, then click Restore. Windows returns the deleted files or folders
to their original locations.
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Chapter 4: Windows Basics
To empty the Recycle Bin:
Caution
Emptying the Recycle Bin permanently erases any files or
folders in the bin. These files cannot be restored.
1
Double-click the Recycle Bin icon on the desktop. The Recycle Bin window
opens.
2
Click File, then click Empty Recycle Bin. Windows asks you if you are sure
that you want to empty the bin.
3
Click Yes. Windows permanently deletes all files in the Recycle Bin.
Help and
Support
For more information about emptying the Recycle Bin in
Windows XP, click Start, then click Help and Support.
Type the keyword emptying Recycle Bin in the HelpSpot
Search box
, then click the arrow.
Browsing for files and folders
A file or folder that you need is rarely right on top of your Windows desktop.
It is usually on a drive inside a folder that may be inside yet another folder,
and so on.
Windows drives, folders, and files are organized in the same way as a real file
cabinet in that they may have many levels (usually many more levels than a
file cabinet, in fact). So you usually will have to search through levels of folders
to find the file or folder that you need. This is called browsing.
To browse for a file:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon on the desktop. The
My Computer window opens.
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Working with files and folders
2
Double-click the drive or folder that you think contains the file or folder
that you want to find. If you do not see the contents of a folder, click Show
the contents of this drive or Show the contents of this folder.
3
Continue double-clicking folders and their subfolders until you find the
file or folder you want.
Help and
Support
For more information about browsing for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
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Chapter 4: Windows Basics
Searching for files
If you are looking for a particular file or folder or a set of files or folders that
have characteristics in common, but you do not remember where they are
stored on your hard drive, you can use the Search utility to search by:
■
Name or part of a name
■
Creation date
■
Modification date
■
File type
■
Text contained in the file
■
Time period in which it was created or modified
You can also combine search criteria to refine searches.
Files and folders found using this utility can be opened, copied, cut, renamed,
or deleted directly from the list in the results window.
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Searching for files
Using the Windows Search utility
To find files and folders using the Search utility:
1
In Windows XP, click Start, then click Search. The Search Results window
opens. Click All files and folders.
- OR In Windows 2000, click Start, Search, then click For Files or Folders. The
Search Results window opens.
2
If you want to search by file or folder name, type in all or part of the file
or folder name in the name box in the left pane of the window.
■
If you type all of the name, Search will list all files and folders of that
name.
■
If you type part of the name, Search will list all of the file and folder
names containing the letters you typed.
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Chapter 4: Windows Basics
3
Click Search or Search Now. When the search is completed, Windows lists
the files and folders whose names contain the text that you searched for.
4
Open a file, folder, or program by double-clicking the name in the list.
Help and
Support
For more information about searching for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword searching in the HelpSpot Search box
, then click the arrow.
Using advanced search options
Search can find files meeting more criteria than file name. You can narrow your
search by selecting the search options that you want. You can search by the:
58
■
Date the file was created or modified.
■
Size of the file.
■
Type of file, such as a program or a text document.
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Working with documents
Working with documents
Computer documents include word processing files, spreadsheet files, or other
similar files. The basic methods of creating, saving, opening, and printing a
document apply to most of these types of files.
The following examples show how to create, save, open, and print a document
using Microsoft® WordPad. Similar procedures apply to other programs such
as WordPerfect, Microsoft Word, and Microsoft Excel.
For more information about using a program, click Help on its menu bar.
Creating a new document
To create a new document:
1
Click Start, All Programs, Accessories, then click WordPad. Microsoft
WordPad starts and a blank document opens.
2
Begin composing your document. Use the menus and toolbar buttons at
the top of the window to format the document.
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Chapter 4: Windows Basics
Saving a document
After you create a document, you need to save it if you want to use it later.
To save a document:
1
Click File, then click Save. The Save As dialog box opens.
Save in
list
File
name
2
Click the arrow button to open the Save in list, then click the folder where
you want to save the file. If you do not see the folder you want, browse
through the folders listed below the Save in list.
3
4
Type a new file name in the File name box.
Click Save.
Help and
Support
For more information about saving documents in
Windows XP, click Start, then click Help and Support.
Type the keyword saving in the HelpSpot Search box
, then click the arrow.
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Working with documents
Opening a document
To view, revise, or print an existing document, first you need to open it. Open
the document in the program that it was created in.
To open a document:
1
2
3
Start the program.
Click File, then click Open.
Click the arrow button to open the Look in list, then click the folder you
want to open. If you do not see the folder you want, browse through the
folders listed below the Look in list.
Look in
list
4
Double-click the document file name. The document opens.
Help and
Support
For more information about opening documents in
Windows XP, click Start, then click Help and Support.
Type the keyword opening files in the HelpSpot Search
box
, then click the arrow.
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Chapter 4: Windows Basics
Printing a document
To print a document, you must have a printer connected to your computer or
have access to a network printer. For more information about installing or using
your printer, see the printer documentation.
To print a document:
1
2
3
4
Make sure that the printer is turned on and loaded with paper.
Start the program and open the document.
Click File, then click Print. The Print dialog box opens.
Set the print options, then click OK. The document prints.
Help and
Support
For more information about printing documents in
Windows XP, click Start, then click Help and Support.
Type the keyword printing in the HelpSpot Search box
, then click the arrow.
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Shortcuts
Shortcuts
The following table shows a few shortcuts that you can use in Windows and
almost all programs that run in Windows. For more information about
shortcuts, see your Windows or program documentation.
To...
Do this...
Copy a file, folder, text, or graphic
Click the item, then press CTRL + C.
Cut a file, folder, text, or graphic
Click the item, then press CTRL + X.
Paste a file, folder, text, or graphic
Click inside the folder or window where you want to paste
the object, then press CTRL + V.
Select multiple items in a list or window
Click the first item, press and hold down the CTRL key,
then click each of the remaining items.
Select multiple adjacent items in a list
or window
Click the first item in the list, press and hold down the
SHIFT key, then click the last item in the list.
Permanently delete a file or folder
Click the file or folder, then press SHIFT + DELETE. The
file or folder is permanently deleted. The file or folder is
not stored in the Recycle Bin.
Rename a file or folder
Click the file or folder, press F2, type the new name, then
press ENTER.
Close the active window or program
Press ALT + F4.
Switch to a different file, folder, or
running program
Press ALT + TAB.
Help and
Support
For more information about Windows keyboard shortcuts
in Windows XP, click Start, then click Help and Support.
Type the keyword Windows keyboard shortcuts in the
HelpSpot Search box
, then click
the arrow.
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Chapter 4: Windows Basics
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Using the
Internet
5
This chapter provides information about the Internet and
the World Wide Web. Read this chapter to learn how to:
■
Set up and access an Internet account using
America Online®
■
Connect to a Web site using a browser
■
Download files from the Internet
■
Send and receive e-mail using America Online
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Chapter 5: Using the Internet
Learning about the Internet
The Internet is a worldwide network of computers linked together to provide
information to people everywhere. The two most popular services on the
Internet are e-mail and the World Wide Web. You can access this network by
connecting your computer to a telephone, DSL (Digital Subscriber Line), or
cable line and signing up with an Internet service provider (ISP).
Cable and DSL modems, a connection known as broadband, use your TV cable
or special telephone lines to connect to your ISP and access the Internet. Cable
and DSL modems connect to your computer through an Ethernet jack and
provide a faster connection speed than a standard telephone modem.
Important
To locate the modem or Ethernet jack on your computer,
see “Back” on page 4.
Internet Servers
store information so other
computers can access it
from the Internet.
Your computer
connects to the
Internet through
an ISP.
66
ISP Servers
let you connect to
the Internet and
access your e-mail
messages.
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Setting up an Internet account
If you want to access the Internet you need:
■
A modem – a device that connects your computer to other computers or
servers using a telephone, DSL, or cable line.
■
An Internet service provider – a company that provides access to the
Internet through an ISP server. When you connect to an ISP, the ISP server
lets you access the Internet and your e-mail messages.
■
A Web browser – a program that displays information from the World Wide
Web.
■
An e-mail program – a program that lets you create, send, and receive
e-mail messages over the Internet.
Setting up an Internet account
Before you can view the information on the World Wide Web, you need to set
up an Internet account with an Internet service provider (ISP). If you have
chosen America Online as an ISP, follow these instructions to set up and connect
to your account. To set up a different ISP service or to transfer an existing
account to this computer, contact the ISP directly.
If you set up an account with America Online, an Internet e-mail address is
created for you. After completing the setup, you are ready to access the Internet.
To set up an Internet account with America Online:
1
2
Click Start, All Programs, then click America Online.
Follow the on-screen instructions. After setting up your account, you can
connect to the Internet and access your e-mail services.
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Chapter 5: Using the Internet
Accessing your Internet account
To connect to your America Online Internet account:
1
2
Click Start, All Programs, then click America Online.
Complete the member name and password information, then click
Connect. Your computer dials the Internet account telephone number. After
connecting, the Welcome window opens.
If you are using a service other than America Online, check with your ISP for
the correct procedure for connecting.
To disconnect from your America Online Internet account:
■
Click X in the top-right corner of the America Online window. Your
computer disconnects from the Internet.
Important
Make sure that your computer disconnects correctly from
your Internet account. If you do not have an “unlimited
hours” ISP account, you may have to pay for the time that
you are connected, even if you are not at your computer.
If you are using a service other than America Online, check with your ISP for
the correct procedure for disconnecting.
Help and
Support
For general information about using Internet accounts in
Windows XP, click Start, then click Help and Support.
Type the keyword ISP in the HelpSpot Search box
, then click the arrow.
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Using the World Wide Web
Using the World Wide Web
The World Wide Web is a multimedia window to the Internet that gives you
access to millions of information sources.
Information on the Web comes to you on Web pages, which are electronic
documents that you view using a Web page display program called a browser.
You can use any of the commercially available Web browsers, like Microsoft
Internet Explorer (which comes installed on your new computer), Netscape
Navigator, or the browser built into America Online.
Web pages can contain text, animations, music, and other multimedia features.
A group of related Web pages is called a Web site. You can access Web sites to
shop, track investments, read the news, download programs, and much more.
You can explore a Web site or visit other Web sites by clicking areas on a Web
page called links or hyperlinks. A link may be colored or underlined text, a
picture, or an animated image. You can identify a link by moving the mouse
pointer over it. If the pointer changes to a hand, the item is a link.
To learn more about using the Web browser features, click Help in the menu bar.
Link
Web
page
Linked Web
page
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Chapter 5: Using the Internet
Connecting to a Web site
After you set up an account with an Internet service provider (ISP) such as
America Online, you can access the many information sources on the World
Wide Web.
To connect to a Web site:
1
Connect to your Internet account. After your computer connects, a default
opening page or welcome screen opens.
2
To go to a different Web site, type the address (called a URL for “Universal
Resource Locator”) in the browser address bar (for example
www.gateway.com), then click GO on the browser address bar.
- OR On the current Web page, click a link to a Web site.
The Web browser locates the server computer on the Internet, downloads
(transfers) data to your computer, and displays the page on the site that
you requested.
Help and
Support
For more information about connecting to a Web site in
Windows XP, click Start, then click Help and Support.
Type the keyword connecting to Web site in the
HelpSpot Search box
, then click
the arrow.
Sometimes Web pages display slowly. The speed that a Web page displays on
the screen depends on the complexity of the Web page and other Internet
conditions. Additionally, the speed of your connection will determine how fast
Web pages display.
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Using the World Wide Web
Downloading files
Downloading is the process of transferring files from a computer on the Internet
to your computer.
To protect your computer against viruses, make sure that you scan the files you
download. For more information, see “Protecting your computer from viruses”
on page 170.
To download files or programs from a Web site:
1
2
Connect to your Internet account.
In the address bar, type the address of the Web site that contains the file
or program you want to download, then click GO on the browser address
bar.
- OR Click a link on a Web page to navigate to the Web site containing the file
that you want to download.
3
Create or locate the folder where you want to store the file on your
computer. For more information, see “Working with files and folders” on
page 48.
4
5
Click the link on the Web page for the file that you want to download.
6
7
Open the folder that you created.
Follow the on-screen instructions for saving the file in the folder that you
want. A copy of the file is downloaded to your computer. The time that
it takes to transfer the file to your computer depends on file size and
Internet conditions.
Install or view the downloaded file by double-clicking it. If applicable,
follow the instructions provided on the Web site to run or install the
program.
Help and
Support
For more information about downloading files in
Windows XP, click Start, then click Help and Support.
Type the keyword downloading files in the HelpSpot
Search box
, then click the arrow.
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Chapter 5: Using the Internet
Using e-mail
E-mail (electronic mail) lets you send messages to anyone who has an Internet
connection and e-mail address. E-mail is usually a free service of your Internet
account.
The Internet never closes, so you can send e-mail messages at any time. Your
e-mail messages arrive at most e-mail addresses in minutes.
An e-mail address consists of a user name, the @ symbol, and the Internet domain
name of the Internet service provider (ISP) or company that “hosts” that user.
Your e-mail address is assigned when you sign up for an account with an ISP.
For example, a person with an account with America Online might have an
e-mail address that is similar to this one:
jdoe@aol.com
User name
Internet domain name
Sending e-mail
To send e-mail using America Online:
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1
2
3
Connect to your America Online account.
4
5
6
Type the subject of your e-mail in the Subject box.
Click Write.
Type the e-mail address of the recipient you want to send e-mail to in the
Send To box.
Type the e-mail message.
When finished, click Send Now. Your e-mail is sent over the Internet to the
e-mail address you specified.
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Using e-mail
Checking your e-mail
To check your e-mail using America Online:
1
2
3
Connect to your America Online account.
Click Read.
Double-click the message you want to read.
For more information about managing and organizing your e-mail messages,
see the online help in your e-mail program.
Help and
Support
For general information about using e-mail in Windows XP,
click Start, then click Help and Support.
Type the keyword e-mail in the HelpSpot Search box
, then click the arrow.
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Chapter 5: Using the Internet
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Using Multimedia
6
This chapter provides information on using the multimedia
features of your computer. Read this chapter to learn how
to:
■
Use the diskette drive
■
Use the CD or DVD drive
■
Adjust the volume
■
Play CDs and DVDs
■
Record and play audio files
■
Use Windows Media Player
■
Use MusicMatch
■
Use a recordable drive to create CDs or DVDs
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Chapter 6: Using Multimedia
Using the diskette drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.
Warning
Do not expose diskettes to water or magnetic fields.
Exposure could damage the data on the diskette.
Diskette
eject button
Diskette drive
activity light
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Diskette
drive
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Using the diskette drive
To use a diskette:
1
Insert the diskette into the diskette drive with the label facing up.
2
To access a file on the diskette in Windows XP, click Start, then click My
Computer. Double-click the drive letter (for example, the A: drive), then
double-click the file name.
- OR To access a file on the diskette in Windows 2000, double-click the My
Computer icon, the drive letter (for example, the A: drive), then double-click
the file name.
3
To remove the diskette, make sure that the drive activity light is off, then
press the diskette eject button.
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Chapter 6: Using Multimedia
Using the CD or DVD drive
You can use your computer to enjoy a wide variety of multimedia features.
Identifying drive types
Your Gateway computer may contain one of the following drive types. Look
on the front of the drive for one of the following logos:
CD drive
Use a CD drive for installing programs,
playing audio CDs, and accessing data.
CD-RW drive
Use a CD-RW drive for installing
programs, playing audio CDs, accessing
data, and creating CDs.
You can only write to a CD-R disc once.
You can write to and erase CD-RW discs
multiple times. For more information, see
“Using a recordable drive” on page 101.
DVD drive
Use a DVD drive for installing programs,
playing audio CDs, playing DVDs, and
accessing data.
Combination
DVD/CD-RW
drive
Use a combination DVD/CD-RW drive for
installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording music and data to CD-R or
CD-RW discs. For more information, see
“Using a recordable drive” on page 101.
DVD-RW
Use a combination DVD-RW drive for
installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data DVD-R, or
DVD-RW discs. For more information,
see “Using a recordable drive” on
page 101.
RECORDER
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Using the CD or DVD drive
Inserting a CD or DVD
Activity light
Emergency eject
Eject button
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
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Chapter 6: Using Multimedia
To insert a CD or DVD:
1
Press the eject button on the CD or DVD drive. After the tray opens slightly,
pull the disc tray completely open.
2
Place the disc in the tray with the label facing up, then press down carefully
on the disc until it snaps into place.
Important
3
80
When you place a single-sided disc in the tray, make sure
that the label side is facing up. If the disc has two playable
sides, place the disc so the name of the side you want to
play is facing up.
Push the tray in until it is closed.
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Adjusting the volume
Adjusting the volume
Adjusting the volume in Windows XP
You can use the volume controls to adjust the overall volume and the volume
of specific sound devices in your computer. Depending on the sound hardware
installed in your computer, you may have additional volume controls available
through the Start menu.
To adjust the overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the volume control buttons on the keyboard. See “Special-function
buttons” on page 22 for more information.
To adjust the overall volume level from Windows:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
control panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Chapter 6: Using Multimedia
3
Click the Volume tab.
4
Drag the Device Volume slider to change the volume or click to select the
Mute check box, then click OK.
Help and
Support
For more information about adjusting volume in
Windows XP, click Start, then click Help and Support.
Type the keyword adjusting volume in the HelpSpot
Search box
, then click the arrow.
To adjust specific volume levels:
82
1
Click Start, then click Control Panel. The Control Panel window opens. If your
control panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Adjusting the volume
3
Click the Volume tab.
4
Click Advanced in the Device volume area.
If the device you want to adjust does not appear in the window, click
Options, Properties, the check box next to the audio device you want to
adjust, then click OK.
5
Drag the volume level and balance sliders for the device you want to adjust.
For more information about the volume controls, click Help in the window.
6
Click X in the top-right corner of the window to close it.
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Chapter 6: Using Multimedia
Adjusting the volume in Windows 2000
You can use the volume controls to adjust the overall volume and the volume
of specific sound devices in your computer. Depending on the sound hardware
installed in your computer, you may have additional volume controls available
through the Start menu.
To adjust overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the volume control buttons on the keyboard. See “Special-function
buttons” on page 22 for more information.
To adjust overall volume level from Windows:
■
84
Click the speaker icon
on the taskbar, then drag the slider to change
the volume or click to select the Mute check box.
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Adjusting the volume
To adjust specific volume levels:
1
Double-click the speaker icon
window opens.
on the taskbar. The Volume Control
If the device you want to adjust does not appear in the Volume Control
window, click Options, Properties, the audio device you want to adjust, then
click OK.
2
Drag the volume level and balance sliders for the device you want to adjust.
For more information about the volume controls, click Help in the Volume
Control window.
3
Click X in the top-right corner of the window to close it.
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Chapter 6: Using Multimedia
Listening to CDs
You can use the CD or DVD drive on your computer to listen to music CDs.
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
Listening to CDs in Windows XP
Use the Windows Media Player to listen to CDs in Windows XP. For more
information about the using the Windows Media Player, click Help. You can also
use MusicMatch to listen to CDs. For more information, see “Using
MusicMatch” on page 94.
You can use the special-function buttons on the Multifunction keyboard to
control how you play your CDs. For more information, see “Special-function
buttons” on page 22.
To play a CD:
1
2
Insert a CD into the CD or DVD drive.
If a dialog box opens with a list of CD players, click Windows Media Player.
The Windows Media Player opens.
- OR If a dialog box does not open with a list of CD players, click Start, All
Programs, then click Windows Media Player. The Windows Media Player
opens.
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Listening to CDs
3
When the media player opens, click
(play).
Play
Stop
Volume
Previous
Mute
Next
If you do not hear sound or you want to change the volume, see “Adjusting
the volume in Windows XP” on page 81.
Help and
Support
For more information about playing CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Listening to CDs in Windows 2000
Use the Windows CD Player to play an audio CD. You can also use MusicMatch
to listen to CDs. For more information, see “Using MusicMatch” on page 94.
You can use the special-function buttons on the Multifunction keyboard to
control how you play your CDs. For more information, see “Special-function
buttons” on page 22.
To play a CD:
■
Insert a CD into the CD or DVD drive. The CD Player opens and the CD
plays.
- OR If the CD does not start playing automatically, click Start, Programs,
Accessories, Entertainment, then click CD Player. When the CD Player opens,
click (play).
Play
Rewind
Stop Eject CD
Skip Forward
Next
Previous
If you do not hear sound or you want to change the volume, see “Adjusting
the volume in Windows 2000” on page 84.
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Recording and playing audio
Recording and playing audio
Use the following instructions to make an audio recording by speaking into a
microphone.
To make an audio recording:
1
Plug a microphone into one of the Microphone jacks on your computer.
For the location of the Microphone jacks, see “Front” on page 2, and
“Back” on page 4.
2
Click Start, All Programs, Accessories, Entertainment, then click Sound
Recorder. The Sound Recorder opens.
Rewind
Fast Forward
3
4
5
6
Click
Record
Play
Stop
(record), then speak into the microphone.
When you finish recording, click
(stop).
Click File, then click Save As. The Save As dialog box opens.
Name the recording, specify the location where you want to save the
recording, then click Save. The recording is saved.
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Chapter 6: Using Multimedia
To play an audio recording in Sound Recorder:
1
2
3
4
Open the Sound Recorder.
Click File, then click Open. The Open dialog box opens.
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about making or playing an audio
recording in Windows XP, click Start, then click Help and
Support.
Type the keyword recording audio or playing audio in
the HelpSpot Search box
, then
click the arrow.
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Playing audio and video files with the Windows Media Player
Playing audio and video files with
the Windows Media Player
The Windows Media Player can play several types of audio and video files,
including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information
about the using the Windows Media Player, click Help.
To play a file using the Windows Media Player:
1
In Windows XP, click Start, All Programs, then click Windows Media Player.
The Windows Media Player opens.
- OR In Windows 2000, click Start, Programs, Accessories, Entertainment, then
click Windows Media Player. The Windows Media Player opens.
Video file
information
Video
screen
Play
Stop
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Chapter 6: Using Multimedia
2
Click File, then click Open. The Open dialog box opens.
Important
3
4
If the menu bar does not appear, click the show menu
bar
button.
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about playing audio and video using
the Windows Media Player in Windows XP, click Start,
then click Help and Support.
Type the keyword Media Player in the HelpSpot Search
box
, then click the arrow.
Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data
capacity. Because of this increased capacity, full-length movies, several albums
of music, or several gigabytes of data can fit on a single disc. If your computer
has a DVD drive, you can play DVDs with the InterVideo DVD Player program
or Windows Media Player. For more information about playing DVDs, click Help
in the DVD player program.
To play a DVD:
92
1
Make sure that the speakers are turned on or headphones are plugged in
and that the volume is turned up.
2
Turn off your screen saver and standby timers.
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Playing a DVD
3
To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then
click DVD Player. The InterVideo DVD Player video screen and control panel
open.
-ORTo play a DVD using Windows Media Player in Windows XP, click Start,
All Programs, then click Windows Media Player. The Windows Media Player
opens.
- OR To play a DVD using Windows Media Player in Windows 2000, click Start,
Programs, Accessories, Entertainment, then click Windows Media Player. The
Windows Media Player opens.
Important
4
If the InterVideo DVD player is not on the Start menu, or
if Windows Media Player cannot play a DVD, you will need
to install the InterVideo DVD program. To install the
InterVideo program, insert the InterVideo DVD Software
disc into the DVD drive and follow the on-screen
instructions.
Insert a DVD into the DVD drive, then click (play). The DVD plays. Use
the volume controls in the DVD player to adjust the volume.
Help and
Support
For more information about playing DVDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing DVDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Using MusicMatch
Using MusicMatch™, you can:
■
Play music CDs
■
Create MP3 music files from your music CDs
■
Edit music track information
■
Use your music files to build a music library
■
Listen to Internet Radio
For more information on using MusicMatch, see its online help.
Playing CDs
You can use the MusicMatch program to play music CDs.
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
To play a music CD in Windows XP:
1
To have MusicMatch automatically list the album, artist, and track names
of your CD, connect to the Internet before inserting your CD.
2
3
Insert the music CD into the CD or DVD drive on your computer.
If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH
Jukebox, then click OK. The MusicMatch window opens.
- OR If a dialog box does not open, click Start, All Programs, MusicMatch, then
click MusicMatch Jukebox. The MusicMatch window opens.
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Using MusicMatch
4
Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch
opens, the CD begins playing, and the names of the music tracks appear
in the playlist area.
Creating MP3 music files
Using MusicMatch, you can copy the tracks from a music CD to your
computer’s hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for
digitally compressing high-fidelity music into compact files without noticeably
sacrificing quality. MP3 files end in the file extension .MP3.
Important
Some music CDs have copy protection software. You
cannot copy tracks from these CDs.
To create MP3 files:
1
To have MusicMatch automatically list the album, artist, and track names
of your CD, then use that information for naming and storing your MP3
files, connect to the Internet before inserting your CD.
2
Insert a music CD into your CD or DVD drive.
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Chapter 6: Using Multimedia
3
If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH
Jukebox, then click OK. The MusicMatch window opens.
- OR If a dialog box does not open, click Start, All Programs, MusicMatch, then
click MusicMatch Jukebox. The MusicMatch window opens.
Record
4
5
If the CD is playing, click Stop.
Click Record. The Recorder window opens.
Record
6
7
8
96
Click to clear the check box for any track you do not want to record.
Click Record.
When a message tells you the CD drive needs to be configured, click OK.
A progress bar appears next to each track as it is recorded.
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Using MusicMatch
Editing track information
After you add a CD track as an MP3 file to your music library, you can edit
the track’s information.
To edit track information:
1
2
In MusicMatch, click My Library. The library window opens.
3
4
Enter information such as track title, lead artist, album, and genre.
In the library window, right-click the file, then click Edit Track Tag(s). The
Edit Track Tag(s) dialog box opens.
Click OK. The new track information appears in the MusicMatch playlist,
music library, and recorder window.
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Chapter 6: Using Multimedia
Building a music library
Use MusicMatch to build a music library. You can organize your music tracks
by categories, find a track quickly by using the sort features, and add
information to a music file.
You can add music tracks to your music library by:
■
Creating MP3 files – When you create MP3 files from the tracks on your
music CD, MusicMatch automatically adds these files to your music library.
■
Dragging and Dropping – Drag and drop files from Windows Explorer
or your desktop to the music library.
■
Downloading files from the Internet – When you are connected to the
Internet, MP3 files that you download are automatically added to your
music library.
Caution
98
During the download process, MP3 files may become
corrupt. If you are having trouble listening to, or working
with, a downloaded file, try downloading the file again.
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Using MusicMatch
Changing the music library display settings
To change the music library display settings:
1
In MusicMatch, click Options, then click Settings. The Settings window
opens.
2
Click the Music Library tab.
3
Click an arrow button to open a column list, then click the category that
you want to display in the column.
4
When you have finished selecting categories, click OK.
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Chapter 6: Using Multimedia
Listening to Internet radio
To listen to an Internet radio station:
1
Connect to the Internet, then open MusicMatch.
2
Click Online Music. The Radio window opens.
3
To select one of the MusicMatch Internet radio stations, click Featured Radio
Stations or Radio Stations, the radio station, then click the arrow in the play
this station box. MusicMatch connects to the station and plays the audio.
If you do not see Featured Radio Stations or Radio Stations, drag the scroll
bar on the left.
- OR To play another Internet radio station, click Broadcast Radio, the
appropriate category in the Broadcast Stations list, the radio station, then
click the arrow in the play this station box. MusicMatch connects to the
station and plays the audio. If you do not see Broadcast Radio, drag the
scroll bar on the left.
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Using a recordable drive
Using advanced features
You can also use MusicMatch to create your own music CDs and to download
MP3 files to your portable MP3 player. For more information, see the
MusicMatch online help.
Using a recordable drive
You can use the CD-RW or DVD/CD-RW drive to create data CDs, music CDs,
or copies of CDs. You can use the DVD-RW drive to create data or video DVDs.
For more information about the drive’s capabilities, see “Identifying drive
types” on page 78.
Creating data CDs and DVDs
Use Roxio Easy CD Creator to create data CDs and DVDs. Data CDs and DVDs
are ideal for backing up important files such as tax records, letters, MP3s, digital
movies, or photos. For information on creating music CDs, see “Creating music
CDs” on page 107.
Use the movie creator software to create video DVDs. For more information
about using the movie creator software that came with your computer, see its
online help.
Important
We recommend that you do not use your computer for
other tasks while creating CDs or DVDs.
Important
If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
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To create a data CD or DVD:
1
2
Insert a blank, writable CD or DVD into the recordable CD or DVD drive.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a data CD dataCD project
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dataDVD project
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Using a recordable drive
3
Move your pointer over make a data CD, then click dataCD project or dataDVD
project. The Easy CD Creator window opens.
Select Source Files
Source Pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the files you want to add to the writable CD or DVD
are located. If you do not see the folder you want, browse through the
folders in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
record
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Using a recordable drive
6
After you have added all of your files, click record. The Record CD Setup
dialog box opens.
Start Recording
7
Click Start Recording.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Creating video DVDs
Use the movie creator software to create video DVDs. For more information
about using the movie creator software that came with your computer, see its
online help.
Important
We recommend that you do not use your computer for
other tasks while creating DVDs.
Important
If you record copyrighted material on a DVD, you need
permission from the copyright owner. Otherwise, you may
be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
To create a video DVD:
1
Insert a blank, writable DVD-R or DVD-RW disc into the recordable DVD
drive. You cannot use a DVD-RAM disc to create a video DVD.
2
3
If a CD Drive dialog box opens, click Take no action, then click OK.
Use a video authoring and recording program, such as Pinnacle Expression,
to create video DVDs. For more information about using the program that
came with your computer, see its online help.
After you connect your digital camcorder to your computer, creating a video
DVD typically consists of three basic steps: capture the video, edit the video,
and record the video to a DVD-R or DVD-RW disc.
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Creating music CDs
Creating music CDs
Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3
files. For information on creating data CDs, see “Creating data CDs and DVDs”
on page 101.
Important
We recommend that you do not use your computer for
other tasks while creating CDs.
Important
If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
Important
Some CDs have copy protection software. You cannot
create MP3 files from these CDs and you may not be able
to listen to these CDs on your computer.
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Chapter 6: Using Multimedia
To create music CDs:
1
Insert a blank, writable CD into the recordable CD drive.
Tips & Tricks
2
Most home and car stereos read CD-R discs, but do not
read CD-RW discs. To make sure that the CD that you
create will play on home and car CD players, use a CD-R
disc.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a music CD
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musicCD project
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Creating music CDs
3
Move your pointer over make a music CD, then click musicCD project. The
Easy CD Creator window opens.
Select source files
Source pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the music files that you want to add to the writable
CD are located. If you do not see the folder you want, browse through the
folders in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
Tips & Tricks
You can add any combination of music tracks or MP3 files
to a music CD project. You can add up to 99 tracks and
files, or up to 650 MB (74-minute CD) or 700 MB
(80-minute CD) of tracks and files to a music CD project.
record
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Creating music CDs
6
After you have added all of your tracks and files, click record. The Record
CD Setup dialog box opens.
Start Recording
7
Click Start Recording. When the recording is complete, you may see a Record
Complete dialog box. Select the appropriate option.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
To copy a CD or DVD:
1
Insert the CD or DVD you want to copy into the recordable CD or DVD
drive.
2
3
If a dialog box opens, click Take no action.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
CD copier
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CD copier
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Creating music CDs
4
Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
Copy
5
On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the recordable drive.
6
Click the arrow button to open the Record to list, then click the recordable
drive.
7
Click Copy. CD Copier copies the information on the source CD or DVD
to your hard drive, prompts you to insert the blank CD or DVD, then copies
the information from the hard drive to the blank CD or DVD.
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Chapter 6: Using Multimedia
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Customizing
Your Computer
7
This chapter provides information about customizing your
computer by changing settings in Windows. Read this
chapter to learn how to:
■
Change screen and display settings
■
Change the background and screen saver
■
Adjust the mouse settings
■
Add, change, and switch user accounts in Windows XP
■
Adjust power management settings
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Chapter 7: Customizing Your Computer
Adjusting the screen and desktop
settings
You can adjust the computer display settings for brightness, contrast, and
horizontal and vertical image position using the controls on the front of your
computer display. For more information about these adjustments, see
“Computer display” on page 26.
Adjusting the color depth and display area are two of the most basic display
settings you may need to change. You can also adjust settings such as the display
background and screen saver.
Adjusting the color depth
Color depth is the number of colors that can be displayed. Various image types
require various color depths for optimum appearance. For example, simple color
drawings may appear adequately in 256 colors while color photographs need
millions of colors to be displayed with optimum quality.
Windows lets you choose from several color depth settings. We recommend that
the 32-bit True Color setting be used at all times.
If the color in your images seems “false” or “jumpy,” especially after you have
played a game or run a video-intensive program, check the color depth setting
and return it to 32-bit True Color, if necessary.
To change the color depth:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your control panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
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Click/Double-click the Display icon. The Display Properties dialog box opens.
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Adjusting the screen and desktop settings
3
Click the Settings tab.
4
Click the arrow button to open the Color quality or Colors list, then click
the color depth you want.
5
To save your changes in Windows XP, click OK, then click Yes.
- OR To save your changes in Windows 2000, click OK, then click OK again.
Help and
Support
For more information about adjusting display settings in
Windows XP, click Start, then click Help and Support.
Type the keyword changing display settings in the
HelpSpot Search box
, then click
the arrow.
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Chapter 7: Customizing Your Computer
Adjusting the screen resolution
You can increase the screen resolution to fit more icons on your desktop, or
you can decrease the resolution to make reading the display easier. The higher
the resolution, the smaller individual components of the computer display
(such as icons and menu bars) appear.
To adjust the screen resolution:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
3
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Click/Double-click the Display icon. The Display Properties dialog box opens.
Click the Settings tab.
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Adjusting the screen and desktop settings
4
5
Drag the Screen resolution or Screen area slider to the size you prefer.
To save your changes in Windows XP, click OK, then click Yes.
- OR To save your changes in Windows 2000, click OK, then click OK again.
Help and
Support
For more information about adjusting screen resolution in
Windows XP, click Start, then click Help and Support.
Type the keyword changing screen resolution in the
HelpSpot Search box
, then click
the arrow.
Changing the colors on your Windows
desktop
You can change the colors of Windows desktop items, such as the background
color and dialog box title bars.
To change desktop colors in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
Click/Double-click the Display icon. The Display Properties dialog box opens.
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Chapter 7: Customizing Your Computer
3
Click the Appearance tab.
4
Click the arrow button to open the Color scheme list, click the color scheme
you want, then click OK. The new colors appear on your desktop.
- OR If you want to create a new color scheme as part of a desktop theme:
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a
b
Click Advanced. The Advanced Appearance dialog box opens.
c
d
e
Change the color or font settings for the item.
Click the arrow button to open the Item list, then click the item you
want to change.
Click OK, then click the Themes tab.
Click Save As, type a name for the new theme, then click OK twice.
The new colors appear on your desktop.
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Adjusting the screen and desktop settings
To change desktop colors in Windows 2000:
1
Click Start, Settings, then click Control Panel. The Control Panel window
opens.
2
3
Double-click the Display icon. The Display Properties dialog box opens.
4
If you want to apply one of Windows’ color schemes, click the arrow button
to open the Scheme list, click the scheme you want, then click OK. The
new scheme appears on your desktop.
Click the Appearance tab.
- OR If you want to create a new color scheme:
a
Click the arrow button to open the Item list, then click the item you
want to change.
b
c
d
Change the color or font settings for the item.
Click Save As, type a name for the new scheme, then click OK.
Click OK again. The new colors appear on your desktop.
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Chapter 7: Customizing Your Computer
Changing the desktop background
In Windows XP, you can change the Windows desktop background picture.
Windows provides several backgrounds, or you can use pictures that you have
created or retrieved from other sources.
In Windows 2000, you can change the Windows desktop background to a
picture or an HTML document. Windows provides several background pictures.
You can also use pictures or HTML documents that you have created or retrieved
from other sources.
To change the desktop background in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
4
Click a background picture in the Background list.
Click the Desktop tab.
- OR Click Browse to select a background picture from another location.
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Adjusting the screen and desktop settings
5
If you want the picture you chose to cover the entire computer display,
click the arrow button to open the Position list, then click Stretch or Tile.
6
If the picture you chose does not cover the entire computer display and
you did not choose to stretch or tile the image in Step 5, you can change
the solid color behind the picture by clicking the arrow button to open
the Color list, then clicking a color.
7
Click OK.
Help and
Support
For more information about changing the desktop
background in Windows XP, click Start, then click Help
and Support.
Type the keyword changing desktop background in the
HelpSpot Search box
, then click
the arrow.
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Chapter 7: Customizing Your Computer
To change the desktop background in Windows 2000:
1
Click Start, Settings, then click Control Panel. The Control Panel window
opens.
2
3
Double-click the Display icon. The Display Properties dialog box opens.
4
Click the Background tab.
Click a background picture in the Select a background picture or HTML
document as Wallpaper list.
- OR Click Browse to select a background picture from another location.
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5
If you want the picture you chose to cover the entire computer display,
click the arrow button to open the Picture Display list, then click Tile.
6
If the picture you chose does not cover the entire computer display and
you did not choose to tile the image in Step 5, you can change the solid
color behind the picture by clicking Pattern, clicking a pattern in the Pattern
list, then clicking OK.
7
Click OK.
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Adjusting the screen and desktop settings
Selecting a screen saver
You can use a screen saver to keep others from viewing your display while you
are away from your computer. Windows supplies a variety of screen savers that
you can choose from, and many more are available from the Internet and as
commercial products.
To select a screen saver:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
Click the Screen Saver tab.
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Chapter 7: Customizing Your Computer
4
Click the arrow button to open the Screen Saver list, then click the screen
saver you want. Windows previews the screen saver.
5
If you want to customize the screen saver, click Settings, then make your
changes. If the Settings button is not available, you cannot customize the
screen saver you selected.
6
In Windows XP, if you want to display the Welcome (Login) screen
whenever you exit the screen saver, click the On resume, display Welcome
screen check box.
7
If you want to change the time before the screen saver is activated, click
the up or down arrows next to the Wait box.
8
Click OK.
Help and
Support
For more information about selecting a screen saver in
Windows XP, click Start, then click Help and Support.
Type the keyword screen savers in the HelpSpot Search
box
, then click the arrow.
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Changing the mouse settings
Changing the mouse settings
You can adjust the double-click speed, pointer speed, left-hand or right-hand
configuration, and other mouse settings.
To change your mouse settings:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Mouse icon. The Mouse Properties dialog box opens.
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Chapter 7: Customizing Your Computer
3
4
Click one of the tabs to change your mouse settings.
Click OK to save changes.
Help and
Support
For more information about changing mouse settings in
Windows XP, click Start, then click Help and Support.
Type the keyword mouse settings in the HelpSpot Search
box
, then click the arrow.
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Adding and modifying user accounts
Adding and modifying user
accounts
In Windows XP, you can create and customize a user account for each person
who uses your computer. You can also switch (change) user accounts without
turning off your computer.
User account tips
■
If you want to create an account for someone, but you do not want that
user to have full access to your computer, be sure to make that account
limited. Remember that limited accounts may not be able to install some
older programs.
■
If a program or peripheral device is installed in one account, it may not
be available in other accounts. If this happens, install the program or
device in the accounts that need it.
■
Files created in one account are not accessible from other accounts unless
the files are stored in the Shared Documents folder. The Shared Documents
folder is accessible from all accounts on that computer and from other
computers on the network.
To add, delete, or modify user accounts in Windows XP:
1
2
Click Start, then click Control Panel.
3
Follow the on-screen instructions to add, delete, or modify a user account.
Click/Double-click the User Accounts icon. The User Accounts window
opens.
Help and
Support
For more information about changing user accounts in
Windows XP, click Start, then click Help and Support.
Type the keyword user accounts in the HelpSpot Search
box
, then click the arrow.
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Chapter 7: Customizing Your Computer
To switch user accounts in Windows XP:
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1
Click Start, then click Log Off. The Log Off Windows dialog box opens.
2
3
Click Switch User. The Windows Welcome screen opens.
Click the user account that you want to use. When you switch between
user accounts, any programs that were running for the previous user
continue to run.
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Power management
Power management
Computer equipment can account for a significant portion of energy use in the
home and office environment. You may not want to shut down your computer
each time you leave it, especially if you plan to be away for only a short time.
Windows lets you use the following modes to conserve energy when the system
is not in use:
■
Standby — while your computer is in Standby mode, it switches to a low
power state where devices, such as the computer display and drives, turn
off and the entire system uses less power.
Always save your work before using Standby mode. In Standby mode, your
computer reduces or turns off the power to most devices except memory.
However, the information in the memory is not saved to the hard drive.
If power is interrupted, the information is lost.
■
Hibernate — (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your computer completely off.
The next time you turn on your computer, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode. For more information,
see “Activating and using Hibernate mode” on page 136.
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Chapter 7: Customizing Your Computer
Using power saving modes
If your computer
is...
...and you want
to...
...then
On
Enter
Standby mode
In Windows XP, click Start, Turn off computer, then
click Standby.
- OR In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Stand by. Click
OK.
On
Enter Hibernate
mode (must be
activated)
In Windows XP, click Start, then click
Turn Off Computer. Press and hold SHIFT, then click
Hibernate.
- OR In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Hibernate. Click
OK.
In Standby
mode
Exit Standby mode
Move the mouse or press a key on your keyboard.
In Hibernate
mode
Exit Hibernate
mode
Press the power button.
Changing power settings
You can change power management settings, such as the power button function
and power-saving timers, by changing power settings in Windows. You can also
adjust power schemes and adjust advanced power settings.
Power schemes (groups of power settings) let you change power saving options
such as when the monitor or hard drive is automatically turned off. You can
select one of the defined power schemes or create a custom power scheme.
Advanced power settings let you assign different power saving modes to the power
button.
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Power management
Changing the power scheme
To change the power scheme:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
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Chapter 7: Customizing Your Computer
3
Click the arrow button to open the Power Schemes list, then click the power
scheme you want.
- OR Click an arrow button for the System standby, Turn off monitor, or Turn off
hard disks timer, then click the time you want. To save your custom power
scheme, click Save As and type a name for the scheme.
4
Click OK.
Help and
Support
For more information about changing the power scheme
in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search
box
, then click the arrow.
Changing advanced power settings
To change advanced power management settings:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
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Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
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Power management
3
Click the Advanced tab.
4
Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.
5
Click OK.
Help and
Support
For more information about changing the power
management settings in Windows XP, click Start, then
click Help and Support.
Type the keyword power management in the HelpSpot
Search box
, then click the arrow.
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Chapter 7: Customizing Your Computer
Activating and using Hibernate mode
To activate Hibernate mode:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
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2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the Hibernate tab.
4
Click the Enable hibernation check box, then click Apply. Hibernate mode
is now an option you can select in the Power Schemes and Advanced tabs
and in the Turn Off Computer or Shut Down Windows dialog box.
5
Click OK.
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Power management
To use Hibernate mode:
■
As an automatic power savings mode:
Open the Power Options Properties dialog box, then click the Power Schemes
tab. Click the arrow button to open a System hibernates list, then click the
time you want to use.
-OROpen the Power Options Properties dialog box, then click the Advanced tab.
Hibernate is now an option in the Power buttons lists.
■
As a manually-selected power savings mode:
In Windows XP, click Start, then click Turn Off Computer. Press and hold
SHIFT, then click Hibernate.
-ORIn Windows 2000, click Start, then click Shut Down. Click the arrow button
to open the What do you want your computer to do list, then click Hibernate.
Click OK.
Help and
Support
For more information about using Hibernate mode in
Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
, then click the arrow.
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Chapter 7: Customizing Your Computer
Setting up an uninterruptible power supply
To install an uninterruptible power supply (UPS):
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
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2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the UPS tab.
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Power management
4
5
6
7
Click Select. The UPS Selection dialog box opens.
Click the manufacturer and model of the UPS device.
Click the serial port where the UPS device is attached.
Click Finish, then click OK.
Help and
Support
For more information about setting up an uninterruptable
power supply in Windows XP, click Start, then click Help
and Support.
Type the keyword uninterruptable power supply in the
HelpSpot Search box
, then click
the arrow.
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Networking Your
Computer
8
Connecting your home, small office, or home office
computers lets you share drives, printers, and a single
Internet connection among the connected computers.
Read this chapter to learn about:
■
Benefits of using a network in your home, small office,
or home office
■
Types of network connections
■
Purchasing additional network equipment
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Chapter 8: Networking Your Computer
Benefits of networking
A network lets you:
■
Share a single Internet connection
■
Share computer drives
■
Share peripheral devices
■
Stream audio and video files
■
Play multi-player games
Sharing a single Internet connection
Each computer that is connected to the network can share the same broadband
connection or modem and telephone line and access the Internet at the same
time. This saves on the cost of installing another telephone line for your second
computer and paying for a second Internet service provider (ISP) account.
Help and
Support
For more information about sharing an Internet connection
in Windows XP, click Start, then click Help and Support.
Type the keyword internet sharing in the HelpSpot
Search box
, then click the arrow.
Sharing drives
With a network, you can copy files from computer to computer by copying
and pasting or dragging and dropping. You will no longer waste your time
transferring files by using diskettes. In addition, you can map a drive on a
networked computer to another computer, and access the files as if they were
located on the hard drive of the computer you are using.
Help and
Support
For more information about sharing network drives in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing network drives in the
HelpSpot Search box
, then click
the arrow.
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Benefits of networking
Sharing peripheral devices
Each computer that is connected to the network can share the same peripheral
devices, such as a printer. Select print from the computer you are currently using
and your file is automatically printed on your printer no matter where it is
located on your network.
Help and
Support
For more information about sharing network devices in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing in the HelpSpot Search box
, then click the arrow.
Streaming audio and video files
With a network, you can store audio files (such as the popular .MP3 files) and
video files on any networked computer, then play them on any of the other
computers or devices connected to your network. This process is called
streaming.
Help and
Support
For more information about streaming files in Windows XP,
click Start, then click Help and Support.
Type the keyword streaming in the HelpSpot Search box
, then click the arrow.
Playing multi-player games
With a home network, you can play multi-player games. Load a game like
Microsoft Midtown Madness 2 on your computers, and in minutes, you and your
friends can race in competing cars through the streets of San Francisco.
Help and
Support
For more information about playing multi-player games in
Windows XP, click Start, then click Help and Support.
Type the keyword games or network games in the
HelpSpot Search box
, then click
the arrow.
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Selecting a network connection
The biggest decision you need to make when creating your network is what
type of connection you will use. Gateway supports both wired and wireless
Ethernet networks. Use the following criteria as a guide when selecting a
network connection.
Wired Ethernet network
Create a wired Ethernet network if:
■
You are building a new home or your existing home already has Ethernet
cable installed in each room that has a device you want to connect
■
You are creating a network in an office or business where network speed
is more important than moving about with your computer
■
Your computer has an Ethernet jack for connecting to the network
Wireless Ethernet network
Create a wireless Ethernet (IEEE 802.11a, IEEE 802.11b, or IEEE 802.11g)
network if:
■
You are looking for an alternative to installing cable for connectivity
■
The ability to move about with your computer is as important as network
speed
■
Your computer has wireless Ethernet for networking
Help and
Support
For more information about selecting network connections
in Windows XP, click Start, then click Help and Support.
Type the keyword networks or network types in the
HelpSpot Search box
, then click
the arrow.
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Using a wired Ethernet network
Using a wired Ethernet network
A wired Ethernet network consists of two or more computers connected
together through an Ethernet cable. This connection type is commonly used
in offices around the world and can be used to build computer networks in
the home.
Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is available at three different speeds. Standard Ethernet runs at
10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at
1000 Mbps. Most home networks are built using Standard or Fast Ethernet
components. Business networks are typically built using Fast or Gigabit Ethernet
components.
To create a wired Ethernet network, you or your electrician must:
■
Install special Ethernet cables in your home or office
Important
Check local code requirements before installing Ethernet
cable or other wiring in your home or office. Your
municipality may require you to obtain a permit and hire
a licensed installer.
■
Install an Ethernet card in each of your desktop computers (if your
computers do not already have built-in Ethernet jacks)
■
Install an Ethernet PC Card in each of your notebooks (if your notebooks
do not already have built-in Ethernet jacks)
■
Install an Ethernet router, switch, or hub
Tips & Tricks
If you are connecting just two computers, you can eliminate
the router, switch, or hub and use a special crossover
cable.
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Example wired Ethernet network
The following is an example of a wired Ethernet network. The network is made
up of a router, a cable or DSL modem, your computers, and cables connecting
each of these components. The router is the central control point for the
network. Attached to the router are all of your computers or Ethernet-ready
devices. Also connected to the router is a cable or DSL modem that provides
access to the Internet.
Cable/DSL modem
Router,
switch,
or hub
Tips & Tricks
146
To add the ability to access a wireless Ethernet network
to your wired Ethernet network, connect an access point
to the router, switch, or hub. For more information about
accessing a wireless Ethernet, see “Using a wireless
Ethernet network” on page 148.
www.gateway.com
Using a wired Ethernet network
Equipment you need for a wired Ethernet
network
For a wired Ethernet network you need:
■
An Ethernet jack on each desktop and notebook computer.
- OR An Ethernet card installed in each desktop computer.
- OR An Ethernet PC Card installed in each notebook.
■
An Ethernet router. Select a router that gives you the following features:
■
A jack for connecting to a cable or DSL modem.
■
The ability to assign IP addresses to your networked computers
dynamically. This prevents intruders from seeing the computers over
the Internet.
■
A built-in firewall to protect the computers on your network from
intruders trying to access your data over the Internet.
■
Built-in switching (with enough ports for all computers and devices
on the network) so you will not have to purchase a hub or switch.
■
If you did not purchase a router that includes built-in switching or if the
router does not have enough ports to attach all your computers, an
Ethernet hub or switch with enough ports for all computers and devices
in the network.
■
Ethernet cable going from each computer to the router, hub, or switch.
Important
For best results, all Ethernet components should be either
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000).
A mixture of components rated at different speeds will
result in your network running at the speed of the slowest
rated component.
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Using a wireless Ethernet network
A wireless Ethernet network is ideal for creating a home or office network or
adding mobility to an existing wired Ethernet.
Three type of wireless Ethernet are available. 802.11a and 802.11g wireless
Ethernet runs at speeds up to 54 Mbps, or about half the speed of Fast Ethernet.
802.11b wireless Ethernet runs at speeds up to 11 Mbps, or approximately the
same speed as standard wired Ethernet. This type of network allows you the
freedom to move about your home or office with your notebook and move
computers to different locations without adding or moving network cables.
Important
The speed of a wireless network is related to signal
strength. Signal strength is affected by the distance
between your wireless network devices, by radio
interference, and by interference from natural obstructions
such as walls, floors, and doors.
The two most common types of wireless Ethernet networks are access point
and peer-to-peer.
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Using a wireless Ethernet network
Example access point wireless Ethernet
network
By using an access point, you can join a wireless Ethernet network and access
a wired Ethernet network. An access point also lets you access the Internet.
The following is an example of an access point wireless Ethernet network. The
network is made up of an access point, a cable or DSL modem, and your
computers. The access point is the central control point for the network.
Attached to the access point is the cable or DSL modem that provides access
to the Internet. Each of the computers or Ethernet-ready devices communicate
with the access point using radio waves. If your computer does not have built-in
wireless Ethernet capabilities, you need to add a wireless PCI card (desktop),
PC card (notebook), or USB adapter.
Cable/DSL modem
Access point
USB wireless
adapter
Tips & Tricks
If you want to access a wireless Ethernet network from
your wired Ethernet network, connect an access point to
the router, switch, or hub. For more information about
accessing a wired Ethernet, see “Using a wired Ethernet
network” on page 145.
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Equipment you need for an access point
wireless Ethernet network
For an access point wireless Ethernet network you need:
■
A wireless Ethernet PCI card installed in each desktop computer
- OR A wireless Ethernet USB adapter attached to each desktop computer
- OR A notebook or other computer with wireless Ethernet built-in
- OR A wireless Ethernet PC Card installed in each notebook that does not have
wireless Ethernet built-in
■
A wireless Ethernet access point to connect your wireless Ethernet network
to the Internet or a wired Ethernet network
Important
150
IEEE 802.11a and IEEE 802.11b or IEEE 802.11g use
different radio frequencies. All wireless Ethernet
components should use the same frequency. Some
wireless devices can broadcast and receive signals on
both frequencies. A combination of IEEE 802.11a and
IEEE 802.11b or IEEE 802.11g components will not work.
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Using a wireless Ethernet network
Example peer-to-peer wireless Ethernet
network
Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are
setting up or joining a temporary computer-to-computer network. This type of
network does not include access into a wired network or the Internet. You can
create this type of network to quickly move files from one computer to another.
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Equipment you need for a peer-to-peer
wireless Ethernet network
For a peer-to-peer wireless Ethernet network you need:
■
A wireless Ethernet PCI card installed in each desktop computer
- OR A wireless Ethernet USB adapter attached to each desktop computer
- OR A notebook or other computer with wireless Ethernet built-in
- OR A wireless Ethernet PC Card installed in each notebook that does not have
wireless Ethernet built-in
For more information
For more information about purchasing equipment for your home or office
Ethernet network, discuss your particular needs with your Gateway store
representative. In addition, several books and Internet sites are dedicated to
networking. See these sources for more information about networking your
home or office with wired or wireless Ethernet.
Help and
Support
For more information about networking in Windows XP,
click Start, then click Help and Support.
Type the keyword networking in the HelpSpot Search
box
, then click the arrow.
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Using your computer on a network
Using your computer on a network
Installing and configuring your computer for
Ethernet networking
A guide in .PDF format has been included on your hard drive that provides
instructions for installing and configuring both wired and wireless Ethernet
networking on your computer. To access this guide, click Start, All Programs,
then click Gateway Documentation or view networking guides at the Gateway
eSupport Web site at support.gateway.com.
Turning your wireless Ethernet on or off
To turn wireless Ethernet on or off in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Network and Internet Connections.
The Network and Internet Connections window opens.
2
Click/Double-click Network Connections. The Network Connections window
opens.
3
Right-click Wireless Network Connection, then click Enable to turn on
wireless Ethernet or click Disable to turn off wireless Ethernet.
To turn wireless Ethernet on or off in Windows 2000 using the Intel Client
Manager:
1
2
3
4
Click Start, Programs, Intel Network Adapters, then click Intel PROSet.
Click PRO/Wireless LAN 7100 3B Mini PCI Adapter.
Click the General tab.
Click Switch radio On to turn on wireless Ethernet or click Switch radio Off
to turn off wireless Ethernet.
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Moving from
Your Old
Computer
9
If your new computer is replacing an old computer, you
may have personal data files, Internet settings, a printer or
other peripheral devices, and other unique computer
settings that you want to move from your old computer
to your new one. Read this chapter to learn about:
■
Using the Windows XP Files and Settings Transfer
Wizard
■
Transferring Files
■
Transferring Internet Settings
■
Installing your old printer or scanner
■
Installing your old programs
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Chapter 9: Moving from Your Old Computer
Using the Windows XP Files and
Settings Transfer Wizard
If your new computer is running Windows XP, you can move your data files
and personal settings, such as display, Internet, and e-mail settings, from your
old computer to your new one by using the Files and Settings Transfer Wizard.
The wizard also moves specific files or entire folders, such as My Documents,
My Pictures, and Favorites.
To open the Files and Settings Transfer Wizard:
■
Click Start, All Programs, Accessories, System Tools, then click Files and
Settings Transfer Wizard.
Help and
Support
For more information about using the Files and Settings
Transfer Wizard in Windows XP, click Start, then click Help
and Support.
Type the keyword using transfer wizard in the HelpSpot
Search box
, then click the arrow.
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Transferring files
Transferring files
You can manually transfer your personal data files by copying them to
removable media, such as a diskette, writable CD or DVD, or Zip disk, or by
using a home network. For more information, see “Using a recordable drive”
on page 101 or “Networking Your Computer” on page 141
Finding your files
Many programs automatically save your personal data files in the
My Documents folder. Look in your old computer’s My Documents folder for
personal data files. Use Windows Find or Search to locate other personal data
files. For more information, see “To find files using Find or Search:” on page 158,
or see “Searching for files” on page 56.
To find files in the My Documents folder:
1
In Windows XP, click Start, then click My Documents. The My Documents
window opens and displays many of your saved personal data files. Go to
Step 4.
- OR In Windows 98, Windows Me, or Windows 2000, double-click the
My Computer icon on the desktop. Go to the next step.
2
3
4
Double-click the C:\ drive icon.
Double-click the My Documents folder. The My Documents window opens
and displays many of your saved personal data files.
Copy your personal data files to removable media or to another computer
on your network.
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You can often identify different data file types by looking at the file’s extension
(the part of the file name following the last period). For example, a document
file might have a .DOC extension and a spreadsheet file might have an .XLS
extension.
File type
File usually ends in...
Documents
.DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets
.XLS, .XLT, .TXT
Pictures
.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies
.MPEG, .MPG, .AVI, .GIF, .MOV
Sound and Music
.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1
In Windows XP, click Start, then click Search. The Search Results window
opens.
- OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search,
then click For Files or Folders. The Search Results window opens.
2
Use Windows Find or Search to locate data files by file name or file type.
For help on finding files, click Help, then click Help and Support Center or
Help Topics. For more information, see “Searching for files” on page 56.
Help and
Support
For more information about finding files in Windows XP,
click Start, then click Help and Support.
Type the keyword searching for files in the HelpSpot
Search box
, click the arrow, then
click the Full-text Search Matches button.
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Transferring Internet settings
Transferring Internet settings
You can use different methods to transfer your Internet account from your old
computer to your new one.
Setting up your ISP
■
If your current Internet service provider (ISP) software came preinstalled
on your new computer, run that setup program. If it asks to set up a new
account or an existing one, choose to set up an existing account.
■
If your current ISP software is not preinstalled on your new computer,
locate the original Internet setup program provided by your local ISP, or
contact your ISP to see if they have an updated version of their software,
and install it on your new computer.
■
If you use MSN as your ISP, or if you know your ISP settings, use the
Windows Internet Connection Wizard.
To use the Internet Connection Wizard:
1
Click Start, All Programs, Accessories, Communications, then click New
Connection Wizard. The New Connection wizard opens.
2
Configure your Internet settings by following the on-screen instructions.
Help and
Support
For more information about setting up an Internet
connection in Windows XP, click Start, then click Help and
Support.
Type the keyword Internet connection in the HelpSpot
Search box
, then click the arrow.
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Chapter 9: Moving from Your Old Computer
Transferring your e-mail and address book
See your old e-mail program’s online help for information on exporting and
importing e-mail messages and the address book. You can often export all of
your old e-mail messages or address book to a diskette, then import them from
the diskette into your new computer’s e-mail program. You may also want to
consider printing the old information or using your old computer to send the
e-mail messages to yourself, then using your new computer to retrieve the
e-mail messages.
Transferring your Internet shortcuts
You can export and import your old Netscape Navigator bookmarks or Microsoft
Internet Explorer favorites. For more information, see your Internet browser
program’s online help.
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Installing your old printer or scanner
Installing your old printer or
scanner
Windows may have built-in support for older printers, scanners, or other
peripheral devices. This means you do not need any additional software. Newer
devices, however, usually require your original software installation CDs or
diskettes.
If you have trouble after you install the software for your old devices, you can
use System Restore to restore your computer’s previous settings.
Help and
Support
For information about restoring your computer’s previous
settings in Windows XP, click Start, then click Help and
Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
Installing a USB printer or scanner
USB devices may have special installation instructions. See your USB device’s
installation guide.
Installing a parallel port printer
You can usually install parallel port printers by following these steps.
To install your old printer:
1
2
3
Shut down and turn off your computer.
Connect your parallel port printer.
Turn on your printer, then turn on your computer.
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4
If Windows detects your printer, install your printer by following the
on-screen instructions. You are finished.
- OR If Windows does not detect the printer, go to the next step.
5
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
6
Click/Double-click the Printers and Faxes or Printers icon, then click Add a
printer or Add Printer. The Add Printer wizard opens.
7
Install your printer by following the on-screen instructions.
Help and
Support
For more information about installing a printer in
Windows XP, click Start, then click Help and Support.
Type the keyword installing a printer in the HelpSpot
Search box
, then click the arrow.
See your peripheral device’s user guide for installation information and tips.
Because most installation software is periodically updated, you should also
check the manufacturer’s Web site for software updates.
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Installing your old programs
Installing your old programs
You probably use some programs that did not come installed on your new
computer, such as personal finance software, graphics programs, or games.
Spend some time going through your old computer’s Start and Programs menus,
making note of any programs you want to install on your new computer. Locate
your original program installation CDs and installation guides. Your original
CDs and guides should contain any serial numbers or product ID keys that may
be required for program installation and registration. Remember to check the
publisher’s Web site for important program updates.
Tips & Tricks
If your new computer comes with a newer version of a
program, it is usually better to use the newer version than
to reinstall the old one.
If you have trouble after installing your old programs, you can restore your
computer’s previous settings using System Restore.
Help and
Support
For more information about restoring your computer’s
previous settings in Windows XP, click Start, then click
Help and Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
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Maintaining Your
Computer
10
This chapter provides basic information about maintaining
your computer hardware and software. Read this chapter
to learn how to:
■
Care for your computer
■
Create an emergency startup diskette
■
Protect your computer from viruses
■
Manage hard drive space
■
Back up files
■
Clean your computer
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Caring for your computer
To extend the life of your system:
■
Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
■
When transporting your computer, we recommend that you put it in the
original packaging materials.
■
Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
■
Avoid subjecting your computer to extreme temperature changes. The case
can become brittle and easy to break in cold temperatures and can melt
or warp in high temperatures. Damage due to either extreme is not covered
by your warranty. As a general rule, your computer is safest at temperatures
that are comfortable for you.
■
Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.
Use the following table to set up a regular maintenance schedule.
Maintenance task
Create an emergency diskette
Check for viruses
Immediately
after purchase
Monthly
When needed
X
See...
page 168
X
Manage hard drive space
X
page 170
X
page 173
Clean up hard drives
X
X
page 174
Scan hard drive for errors
X
X
page 175
Defragment hard drive
X
X
page 177
Back up files
X
X
page 179
Clean computer case
X
page 181
Clean keyboard
X
page 182
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Caring for your computer
Maintenance task
Immediately
after purchase
Monthly
When needed
See...
Clean computer display
X
page 182
Clean mouse
X
page 182
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Creating an emergency startup
diskette
An emergency startup diskette is a diskette that contains critical information that
you need to start your computer if Windows fails to start. You should create a
startup diskette as soon as you get your computer.
To create an emergency startup diskette in Windows XP:
1
2
3
168
Insert a blank diskette labeled Startup into the diskette drive.
Click Start, then click My Computer. The My Computer window opens.
Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)
dialog box opens.
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Creating an emergency startup diskette
4
Click to select the Create an MS-DOS startup disk check box, then click Start.
A message warns you that any information on the diskette will be erased.
5
When you see the warning message, click OK. Windows copies files to the
emergency startup diskette.
6
When Windows finishes copying files, remove the diskette from the
diskette drive.
7
Slide the write-protect tab up to prevent the diskette from being erased or
infected by viruses.
Not writeprotected
8
Writeprotected
Store your emergency startup diskette in a safe place with your other
backup software media.
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Protecting your computer from
viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your computer
to malfunction. Some viruses go undetected for a period of time because they
are activated on a certain date.
Protect your computer from a virus by:
■
Using the Norton® AntiVirus program to check files and programs that are
on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■
Periodically updating the Norton AntiVirus program to protect against the
latest viruses.
Help and
Support
For more information about protecting your computer
against viruses in Windows XP, click Start, then click Help
and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.
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Protecting your computer from viruses
To scan for viruses:
1
Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003.
Norton AntiVirus opens.
Scan for
viruses
2
Click Scan for Viruses.
Scan
3
Click the type of scan you want to make in the Scan for Viruses area, then
under Actions, click Scan.
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To remove a virus:
1
If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.
2
3
Turn off your computer and leave it off for at least 30 seconds.
Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
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1
2
Make sure that you are connected to the Internet.
3
Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4
When the program has finished, click Finish.
Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus. The LiveUpdate wizard opens.
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Managing hard drive space
Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.
Checking hard drive space
To check hard drive space:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the drive that you want to check for available file space, then
click Properties. Drive space information appears.
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Using Disk Cleanup
Delete unnecessary files, such as temporary Windows files, to free hard drive
space.
To use the WindowsDisk Cleanup program:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
174
Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click Properties. The Properties dialog box opens at the
General tab.
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Managing hard drive space
3
4
Click Disk Cleanup. The Disk Cleanup dialog box opens.
5
Click OK, then click Yes.
Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the
descriptions in the Disk Cleanup dialog box.
Help and
Support
For more information about keeping the hard drive space
free of unnecessary files in Windows XP, click Start, then
click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search
box
, then click the arrow.
Checking the hard drive for errors
The Error-checking program examines the hard drive for physical flaws and file
and folder problems. This program corrects file and folder problems and marks
flawed areas on the hard drive so Windows does not use them.
If you use your computer several hours every day, you probably want to run
Error-checking once a week. If you use your computer less frequently, once a
month may be adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click Properties. The Properties dialog box opens.
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3
Click the Tools tab.
4
5
Click Check Now.
6
Correct any problems that are found by following the on-screen
instructions.
7
Click OK.
Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes.
After Windows has finished checking the drive for errors, it provides a
summary of the problems that it found.
Help and
Support
For more information about checking the hard drive for
errors in Windows XP, click Start, then click Help and
Support.
Type the keyword checking for disk errors in the
HelpSpot Search box
, then click
the arrow.
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Managing hard drive space
Defragmenting the hard drive
When working with files, sometimes Windows divides the file information into
pieces and stores them in different places on the hard drive. This is called
fragmentation, and it is normal. In order for your computer to use a file,
Windows must search for the pieces of the file and put them back together.
This process slows the hard drive performance.
The Disk Defragmenter program organizes the data on the drive so each file is
stored as one unit rather than as multiple pieces scattered across different areas
of the drive. Defragmenting the information stored on the drive can improve
hard drive performance.
While the Disk Defragmenter program is running, do not use your keyboard
or mouse because using them may continuously stop and restart the
defragmenting process. Also, if you are connected to a network, log off before
starting Disk Defragmenter. Network communication may stop the
defragmentation process and cause it to start over.
To defragment the hard drive:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click Properties. The Properties dialog box opens.
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Chapter 10: Maintaining Your Computer
3
Click the Tools tab.
4
5
Click Defragment Now.
If Disk Defragmenter does not start automatically, click Defragment or Start.
Disk Defragmenter shows its progress on the computer display. When
finished, Disk Defragmenter asks if you want to quit the program.
6
Click Close or Yes, then click the X in the top-right corner to close the Disk
Defragmenter window.
Help and
Support
For more information about defragmenting the hard drive
in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot Search
box
, then click the arrow.
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Managing hard drive space
Backing up files
Backing up files and removing them from the hard drive frees space for new
files on the hard drive. It also protects you from losing important information
if the hard drive fails or you accidentally delete files.
You should back up your files regularly to a writable CD or DVD (if you have
a recordable drive) or to diskettes. Use a backup device, such as a recordable
drive or Zip drive, to do a complete hard drive backup. For more information,
see “Using a recordable drive” on page 101. If you do not have a high-capacity
backup device and you want to purchase one, you can contact Gateway’s
Add-on Sales department or visit the Accessories Store at
accessories.gateway.com.
Help and
Support
For more information about backing up files in
Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search box
, then click the arrow.
Using the Scheduled Task Wizard
The Scheduled Task Wizard lets you schedule maintenance tasks such as
running Disk Defragmenter and Error-checking.
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Chapter 10: Maintaining Your Computer
To start the Scheduled Task Wizard:
1
Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tasks. The Scheduled Tasks window opens.
2
Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.
3
Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.
Important
Your computer must be on during scheduled tasks. If your
computer is off, scheduled tasks will not run.
Help and
Support
For more information about using the Scheduled Tasks
Wizard in Windows XP, click Start, then click Help and
Support.
Type the keyword Scheduled Tasks Wizard in the
HelpSpot Search box
, then click
the arrow.
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Cleaning your computer
Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your
system performing at its best. You may want to gather these items and put
together a computer cleaning kit:
■
A soft, lint-free cloth
■
An aerosol can of air that has a narrow, straw-like extension
■
Isopropyl alcohol
■
Cotton swabs
■
A CD or DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off,
but some electrical current still flows through your
computer. To avoid possible injury from electrical shock,
unplug the power cord and modem cable from the wall
outlets.
Always turn off your computer and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean your computer and other parts of your
system. Do not use abrasive or solvent cleaners because they can damage the
finish on components.
Your computer is cooled by air circulated through the vents on the case, so keep
the vents free of dust. With your computer turned off and unplugged, brush
the dust away from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the inside your
computer.
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Chapter 10: Maintaining Your Computer
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the
keyboard upside down. Let the liquid drain, then let the keyboard dry before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it.
Cleaning the computer display
Use a soft cloth and water to clean the computer display. Squirt a little water
on the cloth (never directly on the display), and wipe the display with the cloth.
Warning
The computer display is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
Cleaning the mouse
If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
Clean your optical mouse by wiping the bottom of the mouse with a damp
lint-free cloth.
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Restoring
Software
11
Read this chapter to learn how to:
■
Reinstall device drivers
■
Update device drivers
■
Reinstall programs
■
Reinstall Windows
If you are not comfortable with the procedures covered in
this chapter, seek help from a more experienced computer
user or a computer service technician.
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Chapter 11: Restoring Software
Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.
Important
Before you try to fix a problem by reinstalling software from
your Gateway Restoration CDs, make sure that you have
tried these steps first:
Use the diagnostics and troubleshooting tools found in
HelpSpot. For more information about diagnostics and
troubleshooting tools in Windows XP, click Start, then
click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
■
Run System Restore. For more information about
System Restore in Windows XP, click Start, then click
Help and Support.
Type the keyword system restore in the HelpSpot
Search box
, then click the arrow.
■ See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
■
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.
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Reinstalling device drivers
Reinstalling device drivers
Device drivers are programs that control devices such as the computer display,
CD or DVD drives, and modems. Drivers translate information between
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.
You should reinstall device drivers:
■
If directed to do so while troubleshooting
■
If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while
troubleshooting or if a message tells you that there is a problem with a device
driver, reinstall the device drivers by following the instructions in “Reinstalling
device drivers” on page 185.
If you just reinstalled Windows XP or Windows 2000, the device drivers were
automatically reinstalled.
To reinstall device drivers:
1
Insert the red Drivers CD into the CD or DVD drive. If the program starts
automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
5
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD or DVD drive).
Click OK.
If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue.
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Chapter 11: Restoring Software
6
Click Personal / Home Use, then click Continue. The Gateway Driver and
Application Recovery program starts and the Drivers and Application Recovery
tab appears.
7
Select a single device driver to reinstall.
- OR Click Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select
these drivers, click Manual Installation.)
8
9
Click Install.
Follow any additional on-screen instructions. Depending on the device
driver you are reinstalling, you may only need to restart your computer
to complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.
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Updating device drivers
Updating device drivers
The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by using your modem and telephone line to direct-dial the device driver
update service.
To update device drivers:
1
Insert the red Drivers CD into the CD or DVD drive. If the program starts
automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
5
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
the CD or DVD drive).
Click OK.
If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue.
6
Click Personal / Home Use, then click Continue. The Gateway Driver and
Application Recovery program starts and the Drivers and Application Recovery
tab appears.
7
8
Click the Web Updates tab.
Click Check Now. The Connect window opens.
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Chapter 11: Restoring Software
9
Install available updated device drivers by following the on-screen
instructions. Depending on the device driver you are updating, you may
only need to restart your computer to complete the installation. However,
if a setup wizard opens when you restart your computer, follow the
on-screen instructions.
Help and
Support
For more information about updating device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot
Search box
, then click the arrow.
Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the yellow Applications CD
and other program CDs. If you are reinstalling programs from other program
CDs, follow the installation instructions on each CD. If you want to reinstall
a program, uninstall the old version first.
To reinstall programs from the Applications CD(s):
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3
188
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
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Reinstalling programs
4
Insert the yellow Applications CD into the CD or DVD drive. If the program
starts automatically, go to Step 8.
- OR If the program does not start automatically, go to Step 5.
5
6
7
8
9
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD or DVD drive).
Click OK.
If this is the first time you have inserted the yellow Applications CD(s),
accept the End User License Agreement (EULA) by clicking Yes, I accept it,
then clicking Continue. The Gateway Driver and Application Recovery
program starts and the Drivers and Application Recovery tab appears.
Select a single program to reinstall.
- OR Click Automatic Installation, then select multiple programs to reinstall.
(Grayed out programs are not available for Automatic Installation. To select
these programs, click Manual Installation.)
10
11
Click Install.
Follow any additional on-screen instructions. Depending on the programs
you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling programs in
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot
Search box
, then click the arrow.
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Chapter 11: Restoring Software
To reinstall Works Suite (including Word), games, or other programs from
a CD:
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
4
5
Insert the program CD into the CD or DVD drive.
Complete the program reinstallation by following the instructions
included with the program CD.
Reinstalling Windows
If your computer is not working correctly, try the following options to correct
the problem:
■
Troubleshooting. For more information, see “Troubleshooting” on
page 221.
■
Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 185.
If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or
Windows 2000. If you are reinstalling Windows XP or Windows 2000, the
Restoration CDs automatically reinstall the hardware device drivers and some
programs as well. You can install any remaining programs by using the program
CDs that came with your computer. To reinstall your programs, follow the
instructions in “Reinstalling programs” on page 188.
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Reinstalling Windows
Important
If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity label located on the
back of your computer case. For more information, see
“Microsoft Certificate of Authenticity” on page 8.
To reinstall Windows XP or Windows 2000, and the device drivers:
Caution
Back up your personal files before you use this option.
All files on your computer will be deleted!
1
2
3
4
5
6
7
8
9
10
11
Insert the red Drivers CD into the CD or DVD drive.
Restart your computer.
Select 2. Boot from CD-ROM.
Select a language option.
Select 1. Delete all files (Automated Fdisk/Format).
Select 1. Continue deleting all files and restart.
When prompted, press any key to continue.
Select 2. Boot from CD-ROM.
Select a language option.
Select 2. Automated installation of Windows (XP or 2000).
If an Advanced Menu option appears and your computer does not have a
hard drive that requires a special hard drive driver, select 1. Normal
installation of Windows (XP or 2000). This is the most commonly selected
option.
- OR If an Advanced Menu option appears and your computer does have a hard
drive that requires a special hard drive driver, for example a Serial ATA
drive, select 2. Installation of Windows w/ special HDD controllers.
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Chapter 11: Restoring Software
192
12
When prompted, remove the red Drivers CD and insert the blue Operating
System CD into the CD or DVD drive, then press any key to continue.
13
14
When prompted, accept the License Agreement by pressing Y.
15
16
Follow the on-screen instructions to set your Regional and Language Options.
Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.
Click Personal / Home Use, then click Continue. The Gateway Driver and
Application Recovery program starts and the Drivers and Application Recovery
tab appears.
17
18
When prompted, insert the red Drivers CD, then click OK.
19
When the Gateway Application Loader has finished, go to the Windows
desktop by clicking Close.
20
Install additional programs by following the instructions in “To reinstall
programs from the Applications CD(s):” on page 188.
21
Install other software, such as Microsoft Works Suite and gaming software,
by following the instructions in “To reinstall Works Suite (including Word),
games, or other programs from a CD:” on page 190.
When prompted, insert the yellow Applications CD(s), then click Continue.
The Gateway Application Loader automatically installs your drivers and
programs. Your computer restarts several times during this process. Do not
press any keys or buttons during this process unless prompted to do so.
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Upgrading Your
Computer
12
This chapter provides information about upgrading and
replacing components in your computer. Read this chapter
to learn how to:
■
Add PC Cards
■
Open your computer case
■
Remove and install drives
■
Replace the Mini PC card
■
Add memory
You must open the computer case to change or upgrade
components. If you are not comfortable with these
procedures, get help from a more experienced computer
user or computer service technician.
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Chapter 12: Upgrading Your Computer
Adding and removing PC Cards
Your computer has one PC Card slot (also known as a PCMCIA card slot). This
slot accepts Type I and Type II PC Cards.
You do not need to restart your computer when changing most cards because
your computer supports hot-swapping. Hot-swapping means that you can insert
a PC Card while your computer is running. If the PC Card does not work after
hot-swapping, see the PC Card manufacturer’s documentation for further
information.
Adding a PC Card
To insert a PC Card:
■
194
Push the card firmly into the PC Card slot label-side facing toward the back
of your computer until the outer edge of the card is flush with the side of
your computer.
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Adding and removing PC Cards
Removing a PC Card
To remove a PC Card:
1
Click the remove hardware
name and click Stop.
icon in the taskbar, then select the PC Card
-ORTurn off your computer.
Important
2
3
If the remove hardware icon does not appear on the
taskbar, click the show hidden icons
button.
Release the eject button by pressing the PC Card eject button once.
Eject the PC Card by pressing the eject button again.
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Chapter 12: Upgrading Your Computer
Selecting a place to work
Work on your computer in an area that:
■
Is clean (avoid dusty areas)
■
Is a low-static environment (avoid carpeted areas)
■
Has a stable surface on which to set your computer
■
Has enough room to place all the computer parts
■
Is near a grounded outlet so you can test your computer after installation
■
Is near a telephone (in case you need help from Gateway Technical
Support)
Gathering the tools you need
Some tools and supplies that you may need to work on your computer are:
196
■
A Phillips screwdriver
■
A flat-head screwdriver
■
A notebook to take notes
■
A soft towel to lay your computer on
■
Small containers to store various types of screws
■
A grounding wrist strap (available at most electronic stores)
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Preventing static electricity discharge
Preventing static electricity
discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Warning
ESD can permanently damage electrostatic
discharge-sensitive components in your computer. Prevent
ESD damage by following ESD guidelines every time you
open the computer case.
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and modem cable before opening the case.
Before opening the computer case, follow these guidelines:
■
Turn off the computer power.
■
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
Warning
To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■
Touch a bare metal surface on your workbench or other grounded object.
■
Unplug the power cord and modem and network cables.
Before working with computer components, follow these guidelines:
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■
Avoid touching the edge connectors and components on the Mini-PCI
cards. Never slide Mini-PCI cards or components over any surface.
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Chapter 12: Upgrading Your Computer
Opening the computer case
Tips & Tricks
When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of water and isopropyl alcohol. For
more information, see “Cleaning your computer” on
page 181.
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
To open the computer case:
198
1
2
Turn off your computer.
3
Press the power button to drain any residual power from your computer.
Following all static electricity discharge precautions, disconnect the power
cord and all other external cables.
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Opening the computer case
4
Remove the two screws on the back of the computer case.
Screw
5
Screw
With your hands positioned on each side of the case, swing the access panel
up and away from the case and set the panel aside.
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Chapter 12: Upgrading Your Computer
Closing the computer case
To close the computer case:
1
Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the case.
2
Align the access panel tabs into the case notches.
Access panel tabs
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Closing the computer case
3
Swing the access panel down into place.
4
5
Replace the two screws removed previously.
Reconnect the external cables and power cord.
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Chapter 12: Upgrading Your Computer
Replacing drives
Use the procedures in this section to replace the:
■
Removable drive pack
■
Hard drive
Replacing the removable drive pack
The removable drive pack contains the diskette drive, drive adapter card, and
either a CD or DVD drive.
Warning
To avoid exposure to dangerous electrical voltages, turn
off your computer, then unplug the power cord and modem
cable before removing the drive pack.
To replace the drive pack:
1
Remove the two retaining screws located on either side of the Microsoft
Certificate of Authenticity label on the rear of your computer.
Screw
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Screw
Replacing drives
2
Slide the drive pack forward, then down.
3
Disconnect the two drive cables from the drive adapter card.
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Chapter 12: Upgrading Your Computer
204
4
Connect the drive cables to the drive adapter card on the new drive pack.
The drive cables and connectors are “keyed,” which means that they can
only be plugged in one way.
5
Push the cables carefully up into the top of the drive bay.
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Replacing drives
6
Align the tabs on the drive pack with the notches on the drive bay, then
slide the drive pack back until it is flush with the front of the case.
Tabs
7
Replace the two retaining screws.
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Chapter 12: Upgrading Your Computer
Replacing the hard drive
Use this procedure to replace the hard drive.
Tips & Tricks
For more stability, place your computer face down to
perform this procedure. Avoid scratching the computer
display by placing it on a towel or other non-abrasive
surface.
To replace the hard drive:
1
Open the case by following the instructions in “Opening the computer
case” on page 198.
Warning
206
Make sure that you removed all external cables and the
power cord.
2
Unsnap the two drive cage tabs.
3
Remove the drive cage from your computer.
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Replacing drives
4
Disconnect the drive cable and power cable.
Important
The hard drive cable connectors may vary, depending on
whether your computer uses an IDE drive or a Serial ATA
drive.
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Chapter 12: Upgrading Your Computer
5
Remove the four screws that hold the drive into drive cage.
Screw
Screw
6
208
Remove the drive.
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Screw
Screw
Replacing drives
7
If your computer has an IDE drive, make sure that the jumpers on the new
drive are set the same as the drive you are replacing. If your computer uses
a Serial ATA drive, no jumper settings are required.
Jumpers
8
Insert the new drive into the drive cage and secure it with the four screws
removed earlier.
9
Connect the drive cable and power cable to the drive.
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Chapter 12: Upgrading Your Computer
210
10
Align the single drive cage tab into the case notch, then swing the drive
cage down until the two drive cage tabs on the other side snap into place.
11
Close the case by following the instructions in “Closing the computer case”
on page 200.
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Installing or replacing DIMM memory
Installing or replacing DIMM
memory
When you upgrade your computer memory, make sure that you install the
correct type of memory module for your computer. Your computer uses DIMM
memory.
A DIMM memory module has several memory chips on one or both sides.
To install or replace DIMM memory:
1
Open the case by following the instructions in “Opening the computer
case” on page 198.
Warning
Make sure that you removed all external cables and the
power cord.
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Chapter 12: Upgrading Your Computer
2
Find the memory module banks, sometimes called add-in slots, on your
system board.
Memory modules
3
If you are removing a memory module from the memory module bank,
gently pull the plastic tabs away from the sides of the memory module
and remove it.
- OR If you are adding a memory module to an empty memory module bank,
gently pull the plastic tabs away from the sides of the memory module
bank.
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Installing or replacing DIMM memory
4
Align the notch on the new memory module with the notch on the
memory module bank and press firmly into the bank. The tabs on the sides
of the memory module should secure the memory module automatically.
When the module is secure, you hear a click.
5
Close the case by following the instructions in “Closing the computer case”
on page 200.
6
7
Turn on your computer. Windows starts and the Windows desktop appears.
In Windows XP, click Start, Control Panel, then click Performance and
Maintenance (if in Category View). Click/Double-click System. The amount
of memory in your computer is shown at the bottom of the System Properties
window in the General tab.
- OR In Windows 2000, right-click the My Computer icon, then click Properties.
The amount of memory in your computer is shown at the bottom of the
System Properties window in the General tab.
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Chapter 12: Upgrading Your Computer
Using the BIOS Setup utility
The BIOS Setup utility stores basic settings for your computer. These settings
include basic system hardware configuration, system resource settings, and
password security. These settings are stored and saved even when the power is
off.
Caution
The options in the BIOS Setup utility have been set at the
factory for optimal performance. Changes to these settings
will affect the performance of your computer.
Before changing any settings, write them down in case you
need to restore them later.
To open BIOS Setup utility:
■
214
Restart your computer. As soon as you see a startup screen, press F1. The
BIOS Setup utility opens.
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Using the BIOS Setup utility
The following illustration shows the main menu screen of a typical BIOS Setup
utility. Your BIOS Setup utility may vary from the illustration below.
BIOS Setup Utility
Main
Advanced
Security
Power
Boot
Exit
Item Specific Help
BIOS Version
4W4SB0X0.15A.0004.P02
Processor Type
Processor Speed
Front Side Bus Speed
Cache Ram
Pentium (R) III
933 MHz
133 MHz
512 KB
System
Memory
Memory
Memory
128
128
Not
Not
Memory
Bank 0
Bank 1
Bank 2
MB
MB SDRAM
Installed
Installed
Language:
Cache ECC Support:
[English (US)]
[Disabled]
System Time:
System Date:
[11:09:31]
[10/15/2000]
F1 Help
ESC Exit
↑↓ Select Item
←→ Select Menu
Select the display
language for the
BIOS.
-/+ Change Values
Enter Select > Sub-Menu
F9 Setup Defaults
F10 Save and Exit
Use the navigation keys displayed at the bottom of the BIOS Setup utility screen
to move through the BIOS menus and make selections. Press F1 to get more
help about options.
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Troubleshooting
13
This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:
■
Troubleshoot typical hardware and software problems
■
Get telephone support
■
Use automated troubleshooting systems
■
Get tutoring and training
If the suggestions in this chapter do not correct the
problem, see “Getting Help” on page 31, for more
information about how to get help.
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Chapter 13: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■
Never remove your computer case access panel while your computer is
turned on and while the modem cable and the power cord are connected.
■
If you are using or have purchased an additional monitor, do not attempt
to open the monitor case. To do so is extremely dangerous. Even if the
power is disconnected, energy stored in the monitor components can be
dangerous. Also, opening the monitor voids the warranty.
■
Make sure that you are correctly grounded before opening your computer
case. For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 197.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
■
■
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First steps
First steps
Try these things first before going to the following sections:
■
Make sure that the power cable is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■
If you use a power strip, make sure that it is turned on.
■
If a peripheral device (such as the keyboard or mouse) does not work, make
sure that all connections are secure.
■
If you added or removed computer components before the problem started,
review the procedures you performed and make sure that you followed
each instruction.
■
Make sure that your hard drive is not full.
■
If an error message appears on the computer display, write down the exact
message. The message may help Gateway Technical Support in diagnosing
and fixing the problem.
■
If an error occurs in a program, see the program’s printed documentation
or the online help.
Help and
Support
For more information about troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
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Chapter 13: Troubleshooting
Software support tools
Your system may include the following support tool to help you diagnose and
fix problems:
■
PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.
This support tool is available from HelpSpot or by clicking Start, All Programs,
then clicking Gateway Utilities.
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Troubleshooting
Troubleshooting
CD, DVD, or recordable drives
The computer does not recognize a disc or the CD, DVD, or recordable
drive
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■
If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 78.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 223.
■
Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup utility” on page 214.
■
Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■
Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and drive adapter card.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 185.
Audio CD does not produce sound
■
Make sure that the disc label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the
volume in Windows 2000” on page 84.
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Chapter 13: Troubleshooting
■
Make sure that the mute controls are turned off. For more information,
see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the
volume in Windows 2000” on page 84.
■
Make sure that external speaker cables are connected correctly and securely.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 223.
■
Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 185.
A DVD movie will not play
■
Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 78.
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 223.
■
Make sure that the DVD player program is installed. For more information,
See “Reinstalling programs” on page 188 or Step 3 on page 93.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 185.
■
DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 4. Your DVD drive’s regional code must
match the regional code for the disc. The regional code for the disc is on
the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
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Troubleshooting
Cleaning CDs and DVDs
Clean discs by wiping from the center to the edge, not around in a circle, using
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.
Computer
The computer will not start
■
Make sure that the power cord is connected to an AC power source and
your computer is turned on.
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Chapter 13: Troubleshooting
Computer display
Tips & Tricks
After you are in Windows, press the AUTO/SET button to
automatically optimize your display settings. For more
information, see “OSD options” on page 27.
The screen resolution is not correct
■
Change the screen resolution from the Display Properties dialog box. For
more information, see “Adjusting the screen resolution” on page 118.
Help and
Support
For more information about changing the screen resolution
in Windows XP, click Start, then click Help and Support.
Type the keyword screen resolution in the HelpSpot
Search box
, then click the arrow.
The computer is running but there is no picture
■
Adjust the brightness and contrast controls to the center position. For more
information, see “OSD options” on page 27.
The color is not uniform
Make sure that the computer display warms up for at least 30 minutes before
making a final judgment about color uniformity.
Make sure that:
■
Non-shielded speakers are not placed too close to the computer display.
■
The computer is not positioned too close to another monitor, electric fan,
fluorescent light, metal shelf, or laser printer.
The text on the display is dim or difficult to read
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■
Adjust the brightness and contrast controls. For more information, see
“OSD options” on page 27.
■
Change the display settings. For more information, see “Adjusting the
screen and desktop settings” on page 116.
■
Make sure that your computer is not positioned too close to another
monitor, electric fan, fluorescent light, metal shelf, or laser printer.
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Troubleshooting
Diskette drive
The diskette drive is not recognized
■
Shut down and restart your computer.
■
Remove the drive pack and make sure that the cables are connected
correctly to the diskette drive and the drive adapter card. Make sure that
the pins are not bent or misaligned. For more information, see “Replacing
the removable drive pack” on page 202.
You cannot save a file to diskette or you see the message “disk is full
or write-protected”
■
Make sure that the write-protection tab on the upper-right corner of the
diskette is down (unprotected).
■
Delete unnecessary files on the diskette and try again.
■
Make sure that the diskette you are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run Error-checking on the diskette. For more information, see “Checking
hard drive space” on page 173. If errors are detected and corrected, try
using the diskette again.
You see a “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and try
again.
■
Make sure that the diskette you are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
You see a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run Error checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 175. If errors are detected and corrected,
try using the diskette again.
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Chapter 13: Troubleshooting
You see a “Non-system disk” or “Disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
■
Remove the diskette from the drive. If the light stays on, try restarting your
computer.
■
Remove the drive pack and make sure that the cables are connected
correctly to the diskette drive and the drive adapter card. Make sure that
the pins are not bent or misaligned. For more information, see “Replacing
the removable drive pack” on page 202.
File management
A file was accidentally deleted
If the file was deleted at a DOS prompt or in Windows while holding down
the SHIFT key, the file cannot be restored.
To restore files that were deleted in Windows:
1
2
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then click Restore. The file
is restored to the place where it was originally deleted from.
If the Recycle Bin was emptied before you tried to restore a file, the
file cannot be restored.
Help and
Support
For more information about restoring deleted files in
Windows XP, click Start, then click Help and Support.
Type the keyword System Restore in the HelpSpot
Search box
, then click the arrow.
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Troubleshooting
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 174.
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
■
Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box
, then click the arrow.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart the computer.
■
Try restarting your computer by pressing CTRL+ALT+DEL.
■
Open the computer access panel and make sure that the cables are
connected correctly to the hard drive. For more information about
connecting the hard drive cables, see “Replacing the hard drive” on
page 206.
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
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Chapter 13: Troubleshooting
Internet
You cannot connect to the Internet
■
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■
Make sure that no one else is using the telephone line.
■
If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information, see “Modem” on page 231.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box
, then click
the arrow.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.
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Troubleshooting
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■
Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■
Remove all extension cables and switch boxes.
■
Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard port
works.
■
Reinstall the keyboard device driver. For more information, see
“Reinstalling device drivers” on page 185.
A keyboard character keeps repeating or you see a “keyboard stuck”
or “key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.
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Chapter 13: Troubleshooting
Liquid spilled in the keyboard
■
If you spilled liquid in the keyboard, turn off your computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.
Memory
You see a “memory error” message during startup
■
Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Installing or replacing DIMM memory” on
page 211.
■
Check the memory module for correct seating and orientation. For more
information, see “Installing or replacing DIMM memory” on page 211.
You see a “Not enough memory” error message
■
Close all programs, then restart your computer.
Help and
Support
For more information about troubleshooting memory errors
in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box
, then click the arrow.
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Troubleshooting
Modem
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 4.
■
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
To check the dialing properties in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.
3
4
Click the location from which you are dialing, then click Edit.
Make sure that all settings are correct.
Help and
Support
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
, then click the arrow.
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Chapter 13: Troubleshooting
To check the dialing properties in Windows 2000:
1
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2
Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties dialog box opens.
3
Make sure that all settings are correct.
■
Disconnect any answering machine, fax machine, or printer that is on the
same line as the modem. Do not connect these devices to the same
telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.
You can also call your telephone service and have them check the
telephone line for noise or low line levels.
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■
Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■
Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, call your telephone service. The
telephone line may be too noisy.
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Troubleshooting
You cannot connect to the Internet
■
Your ISP may be having technical difficulties. Contact your ISP technical
support for help.
■
See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1
2
3
Insert the red Drivers CD into the CD or DVD drive.
Click Help, then click Support Web Site.
To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
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Chapter 13: Troubleshooting
The modem is not recognized by the computer
■
Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1
2
Close all open programs.
3
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
4
Click to select your modem, then click Properties. The Modem
Properties dialog box opens.
5
Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
, then click
the arrow.
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Troubleshooting
To run modem diagnostics in Windows 2000:
1
2
Close all open programs.
3
Double-click the Modems icon. The Modems Properties dialog box
opens.
4
Click the Diagnostic tab, click the COM port next to the name of
the modem, then click More Info. The Modem Info dialog box opens.
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
■
Reinstall the device driver. For more information, see “Updating device
drivers” on page 187.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
3
Click the modem you want to adjust, then click Properties.
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Chapter 13: Troubleshooting
4
5
Click the Modem tab, then adjust the Speaker volume control.
Click OK twice to close the Phone and Modem Options dialog box.
To turn down the modem volume in Windows 2000:
236
1
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2
Double-click the Modems icon. The Modems Properties dialog box
opens.
3
Click the General tab, click the modem you want to adjust, then click
Properties.
4
5
Adjust the Speaker volume control.
Click OK.
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Troubleshooting
Mouse
The mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your computer.
■
Remove all extension cables and switch boxes.
■
Try a mouse that you know works to make sure that the mouse port works.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 185.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
■
If you have an optical mouse, clean the mouse by wiping the bottom with
a clean, damp cloth. Make sure that the optical sensor is clean and free
or debris.
■
Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.
Power
My system is turned on but nothing is getting power
■
If your computer is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, switched on, and
working correctly.
■
Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
■
Make sure that all devices are connected securely and the surge protector
is turned on.
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Chapter 13: Troubleshooting
Printer
Printer will not turn on
■
Make sure that the power cord is plugged into an AC power source.
■
Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
Printer is on but will not print
■
Make sure that the printer is online. Many printers have an online/offline
button that you may need to press.
■
If the printer you want to print to is not the default printer, make sure
that you have selected it in the printer setup.
To set a default printer in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3
Right-click the name of the printer you want to be the default
printer, then click Set as Default Printer.
To set a default printer in Windows 2000:
1
2
238
Click Start, Settings, then click Printers.
Right-click on the name of the printer you want to be the default
printer, then click Set as Default.
■
Make sure that the cable between the printer and your computer is
connected securely to the correct port.
■
Check the port and cable for bent or broken pins.
■
Reinstall the printer driver. See the documentation that came with your
printer for instructions on installing the printer driver.
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Troubleshooting
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
Help and
Support
For more information about printer troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword printer troubleshooter in the
HelpSpot Search box
, then click
the arrow.
To make sure that the printer is not set to work offline in
Windows 2000:
1
2
Click Start, Settings, then click Printers.
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
■
Wait until files have been printed before sending additional files to the
printer.
■
If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for more
information about adding additional memory.
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Chapter 13: Troubleshooting
You see a “Printer is out of paper” error message
■
After adding paper, make sure that the printer is online. Many printers have
an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the speakers
■
Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the
volume in Windows 2000” on page 84.
■
Make sure that mute controls are turned off. For more information, see
“Adjusting the volume in Windows XP” on page 81 or “Adjusting the
volume in Windows 2000” on page 84.
■
If you are using external speakers, make sure that the speakers are turned
on.
■
If you are using external speakers, see the speaker setup poster to check
the speaker connections.
Help and
Support
For more information about sound troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword sound troubleshooter in the HelpSpot
Search box
, then click the arrow.
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Telephone support
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure that
it is switched on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, check:
■
■
Online Help
■
Printed documentation
■
The program publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
■
■
■
Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken. For more information, see
“Identifying your model” on page 8.
■
Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.
www.gateway.com
241
Chapter 13: Troubleshooting
Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues billed by
the minute.
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
Gateway
Technical
Support
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See “Before calling Gateway Technical Support”
on page 241 before calling.)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
TDD Technical Support (for hearing impaired) is
available:
800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
America Online
Get support for your America Online ISP account.
800-827-6364 (US)
888-265-4357 (Canada)
CompuServe
Get support for your CompuServe ISP account.
800-848-8990 (US)
Sales,
accounting, and
warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
242
www.gateway.com
Tutoring and training
Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:
■
“Getting Help” on page 31.
■
The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documents for Gateway-supplied hardware can be found in our Web site's
Documentation Library.
■
This user's guide.
■
The software publisher's Web site.
■
The hardware manufacturer’s Web site.
Help and
Support
For more how-to information about Windows XP, click
Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box
, then click the arrow.
Tutoring
For help on using hardware or software that came with your Gateway computer,
contact Gateway's fee-based tutorial hotline:
■
800-229-1103 (rate charged per minute; charged to a major credit card)
■
900-555-4695 (rate charged per minute; charged to your telephone bill)
www.gateway.com
243
Chapter 13: Troubleshooting
Training
Gateway provides the following in-person and computerized training:
Resource
Service description
For more information
In-Store Training
at Gateway
stores
Our friendly and knowledgeable software
trainers can teach you how to use the Internet
and the most popular software programs,
including Microsoft Word, Excel, and
PowerPoint.
www.gateway.com/country
Gateway
Learning
Libraries
A variety of courses and tutorials are available
on CD. Select from several easy-to-use
learning libraries.
www.gateway.com/training
Online Training
from
Learn@Gateway
More than 450 online courses are available
from Learn@Gateway. All you have to do is go
online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your computer.
www.learnatgateway.com/
244
www.gateway.com
Safety,
Regulatory, and
Legal Information
A
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.
Warning
Always follow these instructions to help
guard against personal injury and damage
to your Gateway system.
245
Appendix A: Safety, Regulatory, and Legal Information
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you
operate your system. Retain all safety and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch is in the proper position
for your area. The voltage selector switch is set at the factory to the correct voltage.
■
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure that you provide adequate space, at least 6 inches (15 cm), around the
system for ventilation when you set up your work area. Never insert objects of any kind into the
computer ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
Care during use
246
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. Always unplug all power cables and modem cables from the wall outlets before
cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
www.gateway.com
Important safety information
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Warning
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
www.gateway.com
247
Appendix A: Safety, Regulatory, and Legal Information
Regulatory compliance statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication
devices), may be present (embedded) in your computer. These devices may operate in the 2.4 GHz
(i.e. 802.11B/G LAN & Bluetooth) , 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of
considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific
country sections (or country group sections). The wireless devices in your system are only qualified
for use in the countries identified by the Radio Approval Marks on the system rating label. If the
country you will be using the wireless device in, is not listed, please contact your local Radio
Approval agency for requirements. Wireless devices are closely regulated and use may not be
allowed.
The power output of the wireless device or devices that may be embedded in your computer is well
below the RF exposure limits as known at this time. Because the wireless devices (which may be
embedded into your computer) emit less energy than is allowed in radio frequency safety standards
and recommendations, Gateway believes these devices are safe for use. Regardless of the power
levels, care should be taken to minimize human contact during normal operation.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on and
transmitting.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of
these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are
listed below:
Warning
248
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. 802.11B (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are
examples of devices that provide wireless communication.
www.gateway.com
Regulatory compliance statements
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
Warning
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
Warning
If your system came equipped with an internal embedded
wireless device, do not operate the wireless device unless
all covers and shields are in place and the system is fully
assembled.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Warning
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Technical Support for additional
information.
Warning
In order to comply with FCC requirements this transmitter
must not be operated (or co-located) in conjunction with
any other transmitter or antenna installed in the computer.
www.gateway.com
249
Appendix A: Safety, Regulatory, and Legal Information
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
computer system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States of
America if an FCC ID number is on the system label.
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the
body, for use of a wireless device near the body (this does not include extremities). This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your computer, is well below
the RF exposure limits as set by the FCC.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of
these devices outdoors is prohibited.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.
250
www.gateway.com
Regulatory compliance statements
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000Fax: (605) 232-2023
Product:
Gateway Profile 4(xx) where x can be any alpha-numeric including a blank.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
www.gateway.com
251
Appendix A: Safety, Regulatory, and Legal Information
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. See your fax communication software
documentation for details on how to comply with the fax-branding requirement.
252
www.gateway.com
Regulatory compliance statements
Canada
Industry Canada (IC)
Intentional emitter per RSS 210
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
computer system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Canada if an Industry
Canada ID number is on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your computer, is well below
the RF exposure limits as set by Industry Canada.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
Warning
To prevent radio interference to licensed service or
co-channel Mobile Satellite systems, this device is
intended to be operated indoors and away from windows
to provide maximum shielding. Equipment (or its transmit
antenna) that is installed outdoors is subject to licensing.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Warning
The transmitting device embedded in this system may not
be used with any antenna other than provide with the
system.
Warning
The 802.11A radio LAN your system may have been
equiped with operates in the same frequency range as high
power radar, which has prioity use, and may damage the
radio LAN if both are present and being used in the same
area.
www.gateway.com
253
Appendix A: Safety, Regulatory, and Legal Information
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
Telecommunications per DOC notice
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
254
www.gateway.com
Regulatory compliance statements
Mexico
Intentional emitter
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band , may be present (embedded) in your computer system. This section
is only applicable if these devices are present. Refer to the system label to verify the presence of
wireless devices.
Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is
on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your computer, is well below
the RF exposure limits as set by SCT.
Unintentional emitter
At this time there are no mandatory requirements for Unintentional Emitters. However, this device
does comply with multiple requirements for other countries and regions as listed on the system
label and in the user’s manual.
www.gateway.com
255
Appendix A: Safety, Regulatory, and Legal Information
EPA ENERGY STAR
As an ENERGY STAR® Partner, Gateway has determined that this product
meets the ENERGY STAR® guidelines for energy efficiency.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
California Proposition 65 Warning
Warning
256
This product contains chemicals, including lead, known to
the State of California to cause cancer and/or birth defects
or reproductive harm.
www.gateway.com
Notices
Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo,
SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium
are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are
used for identification purposes only, and may be the trademarks or registered trademarks of their respective
companies.
www.gateway.com
257
Appendix A: Safety, Regulatory, and Legal Information
258
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Index
A
AC power connector 5
access point network 149
accessories 11
safety precautions 247
accounts
America Online 67
ISP 67
user 129
activity indicators
See indicators
ad hoc networking 151, 152
adding
icons to desktop 45
user accounts 129
See also installing
address
e-mail 72
Web 70
America Online 68
application key 21
arrow keys 21
AU file 91
audio
audio in jack 5
audio out jack 5
line in jack 5
line out 5
muting 22, 81, 84
playing 89, 91
recording 89
streaming 143
troubleshooting 240
See also sound
audio CD
See CD
audio file
streaming 143
audio in jack 5
audio out jack 5
AVI file 91
B
background 122
backing up files 179
BIOS Setup utility 214
brightness 27
broadband Internet connection 66, 142
jack 5
browser
Web 67, 69
browsing for files and folders 54
C
cable lock 5
cable modem 66, 146, 149
jack 5
Caps Lock indicator 21
card
See PC Card
CD
adding tracks to your library 98
cleaning 223
controlling play with keyboard 22
creating data 101
creating music 107
editing track information 97
eject button 79
inserting 79
playing audio with MusicMatch 94
playing music 86, 88
troubleshooting 221
CD drive
eject button 3
identifying 78
locating drive 3
replacing 202
troubleshooting 221
using 78
CD Player 88
259
CD-RW drive
eject button 3
identifying 78
locating drive 3
replacing 202
troubleshooting 221
using 78, 101
Certificate of Authenticity 5, 8
cleaning
audio CD 223
case 181
CD 223
computer display 182
computer exterior 181
DVD 223
keyboard 182
mouse 182
screen 182
clicking 25
clipboard 51
close button 47
closing
computer case 200
program 47, 63
unresponsive program 20
window 47, 63
color 28
changing depth 116
changing number of 116
changing scheme 119
computer case
closing 200
opening 198
computer display
adjusting settings 26
changing resolution 118
cleaning 182
controls 3, 26
on-screen display 3, 26
troubleshooting 224
using screen saver 125
connecting
to Ethernet 5
260
to Internet 5, 68
to network 5
to Web site 70
See also connections
connections
audio in 5
audio out 5
digital camera 5, 7
digital video camera 7
Ethernet 5
external audio 5
Firewire 7
headphones 3
i.Link 7
IEEE 1394 7
Kensington lock slot 5
keyboard 5, 7
line in 5
line out 5
lock slot 5
microphone 3, 5
modem 5
monitor 5
mouse 5, 7
network 5
parallel 5
power 5
power cord 5
printer 5, 7
PS/2 keyboard 5
PS/2 mouse 5
scanner 5, 7
serial 5
speakers 5
USB 5, 7
VGA 5
Zip drive 5, 7
contrast 27
copying
files and folders 51, 63
text and graphics 63
creating
data CD 101
data DVD 101
desktop icons 45
desktop shortcuts 45
documents 59
folders 49
MP3 files 95
music CD 107
music files 95
startup diskette 168
video DVD 106
Customer Service
Accounting 242
Sales 242
Warranty 242
cutting
files and folders 51, 63
text and graphics 63
D
default printer 238
defragmenting hard drive 177
deleting files and folders 43, 53, 54, 63,
174
desktop 42
adding icons 45
adding shortcuts 45
adjusting settings 116
changing background 122
changing color depth 116
changing color scheme 119
changing number of colors 116
selecting screen saver 125
using 43
using Start menu 44
device drivers
See drivers
devices 11
digital camera 11
serial port 5
USB port 5, 7
digital video camera 11
IEEE 1394 port 7
DIMM memory 211
directional keys 21
Disk Cleanup 174
Disk Defragmenter 177
diskette
creating startup 168
inserting 76
troubleshooting 225
write-protecting 169
diskette drive
eject button 3, 76
locating drive 3
replacing 202
troubleshooting 225
using 76
display
See computer display
Do More with Gateway 36
documentation
eSupport 38
Gateway Web site 38
help 32
HelpSpot 32
online help 37
documents
creating 59
opening 61
printing 62
saving 60
double-clicking 25
downloading files 71
dragging 25
drive pack
replacing 202
drivers 185
reinstalling 185
updating 39, 187
drives
backing up files 179
CD 3, 78
CD/DVD 3
CD-RW 3, 78, 101
checking for errors 175
checking for free space 173
261
defragmenting 177
diskette 3, 76
DVD 3, 78
DVD/CD-RW 3, 101
DVD-RW 3, 78, 101
identifying drive types 78
replacing CD 202
replacing CD-RW 202
replacing diskette 202
replacing drive pack 202
replacing DVD 202
replacing DVD/CD-RW 202
replacing DVD-RW 202
replacing hard drive 206
sharing 142
troubleshooting 221, 225, 227
types 78
viewing contents 48
viewing files and folders 48
DSL modem 66, 146, 149
jack 5
DVD
controlling play with keyboard 21
creating data 101
creating video 106
eject button 3, 79
inserting 79
playing 92
troubleshooting 221
DVD drive
eject button 3, 79
identifying 78
locating drive 3
replacing 202
troubleshooting 221
using 78
DVD/CD-RW drive
eject button 3, 79
identifying 78
locating drive 3
replacing 202
troubleshooting 221
using 78, 101
262
DVD-RW drive
eject button 3
identifying 78
locating drive 3
replacing 202
troubleshooting 221
using 78, 101
E
eject button
CD drive 3, 79
diskette drive 3, 76
DVD drive 3, 79
PC Card 7, 195
electrostatic discharge (ESD) 197
e-mail 67, 72
address 72
button 22
checking for messages 73
sending 72
transferring settings from old
computer 160
emergency startup diskette 168
ergonomics 14
Error-checking 175
eSupport 9, 10
using 39
Ethernet
turning wireless on or off 153
wired network 144, 145
wireless network 144, 148
Ethernet jack 5
external audio jack 5
F
Fast Ethernet 145
faxes
troubleshooting 233
files
backing up 179
copying 51, 63
cutting 51, 63
deleting 43, 53, 63, 174
downloading 71
finding 54, 56
moving 51
opening 25, 44
pasting 51, 63
recovering 53
renaming 63
searching for 54, 56, 157
transferring 157
troubleshooting 226
types 157
viewing list 48
Files and Settings Transfer Wizard 156
finding
files and folders 54, 56, 157
HelpSpot topics 34
specifications 9
Firewire port 7
floppy disk
See diskette
folders
copying 51, 63
creating 49
cutting 51, 63
deleting 43, 53, 63
finding 54, 56
moving 51
opening 25, 48
pasting 51, 63
recovering 53
renaming 63
searching for 54, 56
viewing list 48
fragmentation 177
function keys 21
G
game
multi-player 143
Gateway
model number 8
serial number 8, 9
Technical Support 241
Web address 38
Web site 38
gateway.your.way dial-up server 233
gigabit Ethernet 145
H
hard drive
backing up files 179
checking for errors 175
checking for free space 173
defragmenting 177
deleting files and folders 174
replacing 206
scanning for errors 175
troubleshooting 227
headphones jack 3
help
button 22
online 37
using 32
HelpSpot 32
playing video 35
searching 34
starting 32
Using your computer link 33
Hibernate mode 3, 131, 136
home office network 141
hot-swapping 30
hyperlinks 69
I
i.Link port 7
IEEE 1394 port 7, 30
IEEE 802.11 144, 148
indicators
Caps Lock 21
Num Lock 21
numeric keypad 21
Pad Lock 21
Scroll Lock 21
inkjet printer 11
installing
devices 30
263
digital camera 30
digital video camera 30
drivers 185
memory 211
PC Cards 194
peripheral devices 30, 161
printer 30, 161
programs 163, 188
scanner 30, 161
Windows 190
See also replacing
Intel Client Manager 153
Internet 66
account 67
button 23
connecting to 68
downloading files 71
requirements to access 67
sharing access 142
transferring settings from old
computer 159
troubleshooting 228
Internet connection
sharing 142
troubleshooting 228, 233
Internet radio 100
Internet service provider (ISP) 66, 67
connecting to 68
disconnecting from 68
setting up account 67
transferring settings from old
computer 159
InterVideo DVD Player 92
ISP
See Internet service provider
keyboard
buttons 22
cleaning 182
Multifunction keyboard features 21
PS/2 port 5
shortcuts 63
troubleshooting 229
USB port 5, 7
keys
application 21
arrow 21
directional 21
function 21
Multifunction keyboard 21
navigation 21
numeric 21
Windows 21
L
J
label
Microsoft Certificate of Authenticity
(COA) 5, 8
model number 8
serial number 8
system identification 8
laser printer 11
LCD panel
changing resolution 118
cleaning 182
using screen saver 125
lights
drive activity 76, 79
See also indicators
line in jack 5
links 69
lock slot
Kensington cable 5
jacks
See connections
M
K
Kensington cable lock
lock slot 5
264
maintenance 165
backing up files 179
checking for drive errors 175
checking hard drive space 173
cleaning case 181
cleaning component exteriors 181
cleaning computer screen 182
cleaning keyboard 182
cleaning mouse 182
creating startup diskette 168
defragmenting 177
deleting files 174
suggested schedule 166
using Scheduled Task Wizard 179
virus protection 170
maximize button 47
Media Player 86, 91
memory
adding 12
installing DIMM 211
troubleshooting 230
upgrading 12
menu bar 47
messages
checking e-mail 73
sending e-mail 72
microphone
jack 3, 5
Microsoft Certificate of Authenticity
(COA) 5, 8
MIDI file 91
minimize button 47
model number 8
modem 67
cable 66
DSL 66
jack 5
protecting from power surge 17
troubleshooting 231
monitor
changing resolution 118
port 5
troubleshooting 224
using screen saver 125
See also computer display
mouse
buttons 24
changing settings 127
cleaning 182
clicking 25
double-clicking 25
moving pointer 24, 25
moving screen objects 25
opening files, folders, and programs
25
pointer 24
PS/2 port 5
right-clicking 25
scroll wheel 24
selecting screen objects 25
troubleshooting 237
USB port 5, 7
moving
files 51
files from old computer 155, 157
folders 51
Internet settings from old computer
159
pointer 25
screen objects 25
settings from old computer 155
MP3 file
creating 95
editing track information 97
playing 91
streaming 143
MPEG file 91
streaming 143
Multifunction keyboard
See keyboard
multimedia
adjusting volume 81, 84
playing audio CD 86, 88
playing DVD 92
recording audio 89
using CD drive 78
using diskette drive 76
using DVD drive 78
using Windows Media Player 86, 91,
92
265
multi-player game
playing 143
music library
building 98
changing settings 99
MusicMatch
building music library 98
changing library settings 99
creating MP3 files 95
creating music files 95
editing track information 97
listening to Internet radio 100
playing audio CD 94
muting sound 81, 84
button 22
My Documents button 22
N
navigation keys 21
network equipment shopping list 147,
150, 152
network jack 5
networking
access point 149, 150
ad hoc 151, 152
computers 141
data transfer speed 145, 148
Ethernet 144, 145
games 143
peer-to-peer 151, 152
selecting connection type 144
sharing devices 143
sharing drives 142
sharing Internet connections 142
sharing printers 143
signal strength 148
streaming audio 143
streaming video 143
turning off wireless Ethernet 153
turning on wireless Ethernet 153
wired connections 144, 145
wireless connections 144, 148
networking kit 11
266
next button 22
non-technical support
Accounting 242
Sales 242
Warranty 242
Norton Antivirus 170
numeric keypad 21
indicator 21
O
online help 32, 37
button 22
online search button 23
opening
computer case 198
documents 61
files 25, 44
folders 25, 48
programs 25, 44
shortcut menu 25
OSD controls 3, 26
P
Pad Lock indicator 21
parallel port 5, 30
password 214
pasting
files and folders 51, 63
text and graphics 63
pause button 22
PC Card
eject button 7
installing 194
removing 195
slot 7
PC Doctor 220
peer-to-peer networking 151, 152
peripheral devices 11, 30
play button 22
playing
audio CD 86, 88
audio CD with MusicMatch 94
audio file 89, 91
DVD 92
Media Player file 91
multimedia files 91
multi-player games 143
music CD 86, 88
Windows Media Player file 91
Plug and Play devices
IEEE 1394 support for 30
USB support for 30
pointer 24
moving 25
ports
See connections
power
advanced settings 132, 134
button 3
changing advanced settings 134
changing modes 132
changing schemes 133
changing settings 132
connector 5
Hibernate mode 3, 131, 136
management 131
schemes 132, 133
source problems 17
Standby mode 3, 131
surge protector 17
troubleshooting 237
turning off computer 19
turning on computer 18
using UPS 138
power button 3
power supply
uninterruptible 138
previous button 22
printer
default 238
inkjet 11
installing 30, 161
laser 11
parallel port 5
sharing 143
troubleshooting 238
USB port 5, 7
printing documents 62
programs
closing 63
closing unresponsive 20
opening 25, 44
reinstalling 163, 188
PS/2 port
keyboard 5
mouse 5
R
radio
listening with MusicMatch 100
rebooting computer 20
recordable drive 3
eject button 3
identifying drive 78
replacing 202
troubleshooting 221
using 78, 101
recording
audio file 89
CD tracks 95
data CD 101
data DVD 101
music CD 107
video DVD 106
recovering files and folders 53
Recycle Bin 43
deleting files and folders 53
emptying 54
recovering files and folders 53
reinstalling
drivers 185
peripheral devices 161
printer 161
programs 163, 188
scanner 161
software 163, 188
Windows 190
See also installing
See also replacing
267
removing files and folders 43, 53, 54,
63, 174
renaming files and folders 63
replacing
CD drive 202
CD-RW drive 202
drive pack 202
DVD drive 202
DVD/CD-RW drive 202
DVD-RW 202
hard drive 206
PC Card 195
recordable drive 202
resetting computer 20
resolution
changing 118
restarting computer 20
Restoration CDs 184
restoring files and folders 53
Resume mode 3
right-clicking 25
router 146, 147
Roxio Easy CD Creator 101
S
safety
avoiding repetitive strain 16
caring for computer 166
general precautions 245
guidelines for troubleshooting 218
posture 16
reducing eye strain 14
setting up computer 15
static electricity 197
system setup 15
saving documents 60
scanner 11
installing 30, 161
USB port 5, 7
Scheduled Tasks Wizard 179
screen
adjusting settings 116
changing color depth 116
268
changing number of colors 116
changing resolution 118
saver 125
troubleshooting 224
screen objects
getting information 25
moving 25
selecting 25
Scroll Lock indicator 21
scroll wheel 24
search button 23
Search utility 57
searching
for files and folders 54, 56, 57, 157
in HelpSpot 34
security features
Kensington cable lock 5
serial number 8, 9
serial port 5, 30
setting up
safety precautions 246
sharing
devices 143
drives 142
Internet connection 142
printer 143
See also networking
shortcut menus
accessing 25
shortcuts
adding to desktop 45
closing programs 63
closing windows 63
copying 63
cutting 63
deleting files and folders 63
keyboard 63
opening menu 25
pasting 63
renaming files and folders 63
selecting adjacent items in list 63
selecting items in list 63
switching between files, folders, or
programs 63
shutting down computer 19, 20
small office network 142
software
See programs
sound
adjusting 22, 81, 84
controls 22, 81, 84
muting 22, 81, 84
troubleshooting 240
Sound Recorder
making audio recordings 89
playing file 89
speakers 3
jack 3, 5
special-function buttons 22
specifications 9
Standby mode 3, 131
Start button 43
Start menu 44
starting
computer 3, 18
programs 25, 44
startup diskette 168
static electricity 197
stop button 22
streaming audio and video 143
support tool
PC Doctor 220
surge protector 17
system identification label 8
T
tape drive 12
taskbar 43
technical support 241
automated troubleshooting 242
eSupport 9, 10
FaxBack support 242
Technical Support 242
tips before contacting 241
tutorial service 242
telephone support 241
title bar 47
training
CD 243
classroom 243
Gateway Learning Libraries 243
Learn@Gateway 243
transferring
files from Internet 71
files from old computer 155, 157
Internet settings from old computer
159
settings from old computer 155
troubleshooting
audio 240
automated system 242
CD drive 221
CD-RW drive 221
cleaning CD 223
cleaning DVD 223
computer display 224
computer startup 223
diskette drive 225
DVD drive 221
DVD/CD-RW drive 221
DVD-RW drive 221
faxed answers 242
faxes 233
files 226
gateway.your.way dial-up server 233
general guidelines 219
hard drive 227
Internet connection 228, 233
keyboard 229
LCD panel 224
memory 230
modem 231
monitor 224
mouse 237
PC Doctor 220
power 237
printer 238
reinstalling drivers 185
safety guidelines 218
269
screen area 224
screen resolution 224
sound 240
support tool 220
technical support 241
telephone support 241
Web site connection speed 229
turning off
computer 3, 19, 20
wireless Ethernet 153
turning on
computer 3, 18
wireless Ethernet 153
tutoring
fee-based 243
U
uninterruptible power supply (UPS) 12,
17, 138
updating
device drivers 39
Norton AntiVirus 170, 172
upgrading 193
UPS 12, 17, 138
USB port 5, 7, 30
user accounts
adding in Windows XP 129
switching in Windows XP 129
V
VGA port 5
video
playing 91, 92
streaming 143
video file
streaming 143
virus
protecting against 170
removing with Norton AntiVirus
170
volume
adjusting 22, 81, 84
adjusting modem 235, 236
270
buttons 22
controls 22, 81, 84
muting 22, 81, 84
troubleshooting 240
W
WAV file 91
Web browser 67, 69
button 23
Web page 69
Web site 69
connecting to 70
downloading files 71
Gateway 38
window 46
close button 47
closing 47, 63
maximize button 47
menu bar 47
minimize button 47
title bar 47
Windows
clipboard 51
desktop 42
Files and Settings Transfer Wizard
156
installing 190
Product Key 5, 8
reinstalling 190
reinstalling drivers 185
Search utility 57
updating drivers 187
Windows key 21
Windows Media Player 86, 91, 92
wired Ethernet network 144, 145
equipment list 147
example 146
wireless Ethernet network 144, 148
access point equipment list 150
access point example 149
ad hoc equipment list 152
ad hoc example 151
peer-to-peer equipment list 152
peer-to-peer example 151
turning off 153
turning on 153
Wordpad 59
working safely 14
World Wide Web (WWW) 69
downloading files 71
write-protection for diskettes 169
Z
Zip drive 12, 179
port 5, 7
271
MAN SYS US PFL4.5 USR GDE R0 05/03
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