User Guide - Americable

M
User Guide
Motorola SURFboard®
SBG6580 Series Wi-Fi Cable Modem
Gateway
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© 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from
Motorola, Inc. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service
names are the property of their respective owners.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation
on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of
any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
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Table of Contents
Safety and Regulatory Information
Introduction
In the Box ..........................................................................................................................................1
Contact Information ...........................................................................................................................1
System Requirements.......................................................................................................................2
Product Overview
Front Panel.........................................................................................................................................3
About Wi-Fi Protected Security Feature (WPS) ..........................................................................4
Rear Panel..........................................................................................................................................4
Installing the Modem
Connecting the SBG6580 ..................................................................................................................5
Wall Mounting the Modem.........................................................................................................6
Wall Mounting Template.............................................................................................................8
Connecting to the Internet
PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! .........................................9
Restoring the Default Username and Password.........................................................................9
Testing Your Internet Connection .............................................................................................10
Configuring TCP/IP for Windows XP.........................................................................................10
Configuring TCP/IP for Windows Vista .....................................................................................10
Configuring TCP/IP for Windows 7 ...........................................................................................11
Renewing the IP Address in Windows XP, Vista, or 7..............................................................11
Status and Basic Settings
Performing a System Status Check ..........................................................................................12
Creating a Backup Copy of Your Modem Settings ...................................................................12
Restoring Your Modem Configuration Using a Backup Copy ...................................................12
Using the DHCP Server Feature ...............................................................................................13
Creating Wi-Fi Networks
Create a Primary Wireless Network..........................................................................................14
Create a Guest Wireless Network ............................................................................................15
Create a Wi-Fi Network Using the WPS Feature ......................................................................16
Setting the Parental Control Features
Enable Parental Controls ...........................................................................................................17
Create Policies to Block or Allow Content ................................................................................17
Create an Override Password ...................................................................................................18
Add Users to the Parental Controls ..........................................................................................18
Create a Time of Day Policy (ToD) Filter ...................................................................................18
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Troubleshooting
Front Panel Icons and Error Conditions ...........................................................................................20
Product Specifications
Software License & Warranty
Software License.............................................................................................................................24
Warranty Information.......................................................................................................................26
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Safety and Regulatory Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin
When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular
attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are
affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to
dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system
components. To ensure regulatory and safety compliance, use only the provided power and interface cables and
install them properly.
• Different types of cord sets may be used for connections to the main power supply circuit. Use only a main line cord
that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may
result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine
the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power
cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with
no part of the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded
coaxial cable-TV wall outlet.
• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet
cable from the cable modem or user’s PC.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.
This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
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• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly
on the device or use forced air to remove dust.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 40º C.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer: This reminder is provided to call the CATV system installer’s attention to Section
820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the
coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as
practical.
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial
waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as
the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your
local authorities for information about practices established for your region. If collection systems are not available,
call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for instructions on recycling.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) This device must accept any interference received, including interference
that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s
authority to operate the equipment.
Use of the 5150-5250 MHz frequency band is restricted to indoor use only.
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FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with
the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body
(including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those
already approved in this filing.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the
5150-5250 MHz frequency band is restricted to indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz
frequency bands. These radars could cause interference and/or damage to LE-LAN devices.
IC Radiation Exposure Statement
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm (8 inches) between
the radiator and your body.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal
Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any
other wireless DSSS and OFDMA products that comply with:
• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the
Institute of Electrical and Electronics Engineers
• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
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Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or
responsible representatives of the organization. For example, using wireless equipment in any environment where the
risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment,
you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the
devices included with this product, or the substitution or attachment of connecting cables and equipment other than
specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government
regulations that may arise from failing to comply with these guidelines.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be
accessible by unauthorized users. For more information on how to protect your network, see the section on setting up
your wireless LAN in this guide or visit the Motorola website.
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Introduction
Congratulations on your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable
Modem Gateway. Before installing your new modem, please take a moment to ensure
that you have all of the items listed In the Box. If you are missing items, please contact
Motorola Broadband Technical Support at 1-877-466-8646.
In the Box
ITEM
DESCRIPTION
Power Supply
Provides power via an AC electrical outlet
Ethernet Cable
Use the cable to connect to the network
Software License &
Regulatory Card
Contains software license, warranty, and safety
information for the SBG6580
SBG6580 Installation
CD-ROM
Contains the SBG6580 Wi-Fi Installation Wizard,
software license agreement, multi-language SBG6580
User Guides, and USB drivers (for Windows XP and
Windows Vista). NOTE: Devices received from service
providers may not include the CD-ROM.
SBG6580 Install Sheet
Provides basic information for connecting the SBG6580
Contact Information
For technical support or to learn more about Motorola products, visit the Motorola support
website at http://broadband.motorola.com/consumers/support.
Motorola Broadband Technical Support is also available at: 1-877-466-8646. You will need
the information located on the modem’s Media Access Control (MAC) label. The MAC
label is located on the bottom of the modem and contains the MAC address, serial
number, SSID, WPA-PSK, and Passcode (for use with the CD Wi-Fi Wizard).
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System Requirements
The SBG6580 is compatible with the following operating systems:
Windows 7
Windows Vista™, Service Pack 1 or later
Windows® XP, Service Pack 2 or later
Mac® 10.4 or later (Ethernet connection only)
UNIX®
Linux®
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Product Overview
Front Panel
ICON
If the icon is…
Then the device is…
Steady Green and visible
Properly connected and ready
Green /*Blue and flashing
In the registration process
Green /*Blue and not flashing
Locked onto either single (green) or multiple
bonded (blue) channel
Green /*Blue and flashing
Green /*Blue and not flashing
Scanning for an upstream (send) channel
connection
Connected with a non-bonded upstream channel
Green and flashing
Scanning for a connection
Green and not flashing
Finished scanning
Green and flashing
Actively scanning (show network traffic)
Amber and flashing
Successfully paired when the icon is Green
WPS pairing in progress
No icon or LED
The Wireless icon (see #5) is amber and flashes
during the pairing process
1
2
3
4
5
6
WPS
*Indicates a bonded channel High speed connection (non Gigabit speed). Contact your
service provider to learn if the feature is available.
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About Wi-Fi Protected Security Feature (WPS)
The WPS Pairing button activates any Wi-Fi Protected Security (WPS) enabled device and
automatically connects it to the SBG6580 Wi-Fi network.
To increase the bandwidth available for receiving and transmitting data, your service
provider may implement bonded channels for the RECEIVE and SEND features.
Rear Panel
Note: The USB port is not included on all SBG6580 models. This guide provides
instructions for Ethernet connectivity unless specified.
PORT
DESCRIPTION
Connected LED
• Green LED is ON — Indicates a data connection is made
1
2
USB*
For Windows computers only — DO NOT use the USB port to connect a
Mac, UNIX, or Linux computer
3
RESET
Returns modem to default settings (custom configurations are removed)
and restarts the cable modem
4
CABLE
Coaxial cable connector
+12VDC Power connector
5
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3
Installing the Modem
Connecting the SBG6580
This product is for indoor use only. Do not route the USB and/or Ethernet cable(s)
outside of the building. Exposure of the cables to lightning could create a safety
hazard and damage the product.
1. Verify that the coaxial cable is connected to a cable outlet.
2. Connect the other end of the coaxial cable to the Cable connector on the modem.
Hand-tighten the connectors to avoid damage.
3. Plug the power cord into the power port on the modem.
4. Plug the other end of the power cord into an electrical wall outlet.
5. Select the Internet connection type (Ethernet Cable –OR– Wi-Fi set up with CD-ROM
–OR– WPS Pairing button).
6. Insert the Ethernet cord from the modem to your computer –OR– Insert the CDROM
to access the Wi-Fi wizard –OR– Push the WPS Pairing Button on the modem and on
your WPS-enabled device.
7. Repeat steps 5 and 6 to connect additional computer and/or other devices.
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Wall Mounting the Modem
If you choose to mount the wireless modem on a wall, do the following before starting:
•
Locate the unit as specified by the local or national codes governing residential or
business cable TV and communications services.
•
Follow all local standards for installing a network interface unit/network interface
device (NIU/NID).
•
Disconnect the AC power plug is from the wall outlet and verify that all cables are
removed from the back of the modem before starting the installation.
•
Decide if you are mounting the modem horizontally or vertically.
•
Gather the following items:
Wall-mounting template
Applicable screwdriver: Phillips or flathead
Two M3.5 (#6) screws with a flat underside and maximum screw head diameter
of 9.0 mm to mount the gateway.
Note: Contact a qualified installer to determine the appropriate screw length
needed for mounting the gateway.
See the dimensioned view below for the spacing needed between the screw
head and wall:
2.6 mm (0.10”) maximum
screw head thickness
9.0 mm (0.35”) maximum
screw head diameter
2.5 mm (0.10”) minimum
screw head to wall spacing
Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some
other solid wall material. Use anchor bolts if necessary (for example, if you mount the unit
on drywall).
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Before drilling holes in the wall, check the structure for potential damage to water, gas,
or electrical lines.
1. Position and secure the wall mounting template on the wall to mark the holes.
There must be .10 inch (2.5 mm) between the wall and underside of the screw head.
2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½
inches (3.8 cm).
Note: The installer must determine the depth of the hole, the necessary hardware
and must be careful to select the appropriate depth and diameter.
3. Reconnect the coaxial and Ethernet (or USB) cables after mounting the gateway.
4. Re-plug the power cord into the +12VDC Power connector on the gateway and the
electrical outlet.
5. Arrange the cables to prevent any safety hazards.
6. Verify the gateway is still securely attached to the wall.
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Wall Mounting Template
Print the wall mounting template for use during installation.
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Connecting to the Internet
PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS!
Default passwords are commonly shared on the Internet. Protect your
information and your network from unauthorized access; change the modem’s
default passwords BEFORE connecting to the Internet.
Use an Ethernet connection to change the passwords. NEVER configure your
modem over a wireless network connection.
1. Open a browser window.
2. Type in the IP address for the modem 192.168.0.1.
3. Type in the default Username; admin.
4. Type in the default Password; motorola.
5. Type in your new username in the Password Change Username field.
6. Type in your new password in the New Password field.
7. Re-enter your new password.
8. Retype your new username in the Current Username Password field.
9. Click Apply.
10. Write down your new password and default password.
Restoring the Default Username and Password
CAUTION: This process removes any custom configurations from the modem. Before
resetting the modem, create a backup copy of your configurations.
1. Select Yes under Restore Factory Defaults.
2. Click Apply to reset the default username and password.
3. Log in again using the defaults.
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Testing Your Internet Connection
After changing the default passwords, you are ready to connect to the Internet.
1. Open a browser window.
2. Type in www.motorola.com.
If you are able to see the Motorola website, you are ready to enjoy the Internet. If you cannot
connect to the Internet you may need to configure your modem. See the Configuring TCP/IP
sections for additional information.
Configuring TCP/IP for Windows XP
1. Click Start and then click Settings.
2. Click Control Panel.
3. Double-click Network Connections to list the Dial-up and LAN or High-Speed
Internet connections.
4. Right-click the network connection for your network interface.
5. Select Properties from the pull-down menu to display the Local Area Connection
Properties window. Verify that Internet Protocol (TCP/IP) is checked.
6. Select Internet Protocol (TCP/IP) and click Properties to display the Internet
Protocol (TCP/IP) Properties window.
7. Select Obtain an IP address automatically and Obtain DNS server address automatically.
8. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. Close
the Local Area Connection Properties window and then exit the Control Panel.
9. Open a new browser window and type in www.motorola.com. Skip the next step
if you can connect to the Motorola website.
10. Renew the IP Address if you cannot connect to the Internet. (See Renewing the
IP Address in Windows XP, Vista, or 7).
Configuring TCP/IP fscn/ the
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6. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to
display the Internet Protocol Properties window.
7. Select Obtain an IP address automatically and Obtain DNS server address
automatically. Click OK to save the settings, and then click OK to close the Local
Area Connection Properties window.
8. Open a new browser window and type in www.motorola.com. Skip the next step
if you can connect to the Motorola website.
9. Renew the IP Address if you cannot connect to the Internet. (See Renewing the
IP Address in Windows XP, Vista, or 7).
Configuring TCP/IP for Windows 7
1. Click Start, click Control Panel, and then click Network and Internet.
2. Click Network and Sharing Center to display the Network and Sharing Center
window.
3. Click Change adapter settings to display the LAN or High-Speed Internet
connections window. Right-click the network connection for your network
interface.
4. Select Properties to display the Local Area Connection Properties window.
5. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to
display the Internet Protocol Properties window.
6. Select Obtain an IP address automatically and Obtain DNS server address
automatically. Click OK. Close to close the Local Area Connection Properties and
any other windows.
7. Test your connection by opening a new browser window and type in
www.motorola.com. Skip the next step if you can connect to the Motorola
website.
8. Verify and/or renew the IP Address if you cannot connect to the Internet. (See
Renewing the IP Address in Windows XP, Vista, or 7).
Renewing the IP Address in Windows XP, Vista, or 7
1. Click the Start button and select Run.
2. Type cmd and click OK to open a command prompt window.
3. Type ipconfig /renew and press Enter. A valid IP address (e.g., 192.168.0 .0)
returns indicating that Internet access is available.
4. Type exit and press Enter to close the command prompt window.
5. Test your connection by opening a new browser window and type in
www.motorola.com.
If you are still unable to connect to the Internet, try restarting your computer and modem.
If restarting does not resolve the issue, contact your Internet Service Provider.
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Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your network and
modem are functioning and to perform routine maintenance tasks.
Performing a System Status Check
In addition to using the Status menu to change passwords, you can use it to get an at-aglance view of your system, learn the Software version currently on your modem, what
devices are Connected to your network(s), run a basic Diagnostic test, and view all
Event Logs.
Creating a Backup Copy of Your Modem Settings
After you complete configuring your modem, save a copy of the new settings and store
the file in a safe location. Use the backup copy to quickly restore your custom settings
after resetting the modem to the factory settings.
1. Select Backup from the Basic menu.
2. Click Backup.
3. Click OK when prompted.
4. Click Save.
5. Save the backup file to a safe location on your computer (or an external storage
device).
6. Click Save.
Restoring Your Modem Configuration Using a Backup Copy
1. Select Backup from the Basic menu.
2. Browse to your backup file.
3. Click Restore and then click OK to reboot the modem.
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Using the DHCP Server Feature
A DHCP (Dynamic Host Configuration Protocol) Server automatically assigns IP address to
computers within a set range. Use the feature if you wish to manually configure the IP
address assignment range for your network.
Activate the DHCP Server
1. Select DHCP from the Basic menu.
2. Select Yes to activate the DHCP Server.
3. Enter a number for the Starting Local Address field.
4. Enter the number of CPE’s.
5. Click Apply.
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6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you, and a guest network for
visitors. You can quickly add WPS-enabled devices to your Wi-Fi network by entering a
PIN or pushing a button.
Create a Primary Wireless Network
1. Log on to the modem’s interface.
2. Click Wireless.
3. Click Primary Network.
4. Enable the Primary Network.
5. Disable or select the Automatic Security Configuration (WPS or SES).
6. Enter the name of your wireless network in the Network Name (SSID) field.
7. Select an Automatic Security Configuration option:
Disabled – User must configure the system manually
WPS (WiFi Protected) – Easy and quick start up
SES – (Secure Easy Set-up) – Better security, slow set-up
8. Select the Security Method:
WPA
Wi-Fi Protected Access
WPA-PSK
Wi-Fi Protected Access with Pre-Shared Key, standard encryption
WPA2
Wi-Fi Protected Access version 2 with Pre-Shared Key, standard
encryption with the AES encryption type
WPA2-PSK Wi-Fi Protected Access version 2 with Pre-Shared Key
Notes:
•
•
Motorola recommends using WPA2-PSK.
The SBG6580 has a default Pre-Shared Key. Use the default key to configure a
wireless adapter. For better security, Motorola recommends that you change the PreShared Key setting.
9. Select the WPA/WPA2 Encryption type.
10. Click Apply.
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Create a Guest Wireless Network
1. Log in to the modem’s interface.
2. Click Wireless.
3. Click Guest Network.
4. Enable the Guest Network.
5. Name your wireless guest network.
6. Select the Security Method:
WPA
Wi-Fi Protected Access
WPA-PSK
Wi-Fi Protected Access with Pre-Shared Key, standard encryption
WPA2
Wi-Fi Protected Access version 2 with Pre-Shared Key, standard
encryption with the AES encryption type
WPA2-PSK Wi-Fi Protected Access version 2 with Pre-Shared Key
Motorola recommends using WPA2-PSK.
7. Select the WPA/WPA2 Encryption type.
•
AES
provides the strongest encryption,
TKIP
provides strong encryption with improved compatibility (not
supported if configured for 802.11N)
TKIP&AES
Allows both TKIP and AES-capable clients to connect.
Motorola recommends using AES, the default setting.
8. Enter a new string in the PRE-SHARED KEY field.
•
For better security, Motorola recommends that you use a different Pre-Shared
Key for the GUEST NETWORK.
9. Click Apply.
10. Use the GUEST NETWORK PRE-SHARED KEY and configure the wireless adapter on
the guest network computer.
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Create a Wi-Fi Network Using the WPS Feature
You can use one of three options to add WPS-enabled devices to your Wi-Fi Network.
After logging in to the modem interface, use one of the following options to add advices.
Option 1 - PIN
1. Click Wireless.
2. Click Basic.
3. Select Restore Wireless Defaults and click Apply.
4. Click Primary Network.
5. Select WPS from Automatic Security Configuration pull-down menu.
6. Enter the Device Name.
7. Enter the PIN of the device you are adding to the WPS Setup AP field.
8. Wait for the web page to display “Your AP is now waiting for the STA to
connect.”
9. Select your wireless network on the Client GUI (device), and then connect using the
PIN. The system reports when you have successfully connected.
Option 2 - WPS Pairing Button
1. Click Wireless.
2. Click Basic.
3. Select Restore Wireless Defaults and Apply.
4. Click Primary Network.
5. Select WPS from the Automatic Security Configuration pull-down.
6. Press and hold the WPS pairing button (approximately 7 seconds). The Wireless LED
starts blinking.
7. Select the correct SSID on the device you are pairing, and then connect by pushing
the device’s WPS button. The system reports when you have successfully
connected.
Option 3 - Push-Button method from the SBG6580 GUI
1. Click Wireless.
2. Click Basic.
3. Select Restore Wireless Defaults and Apply.
4. Select Push-Button from the WPS Add Client options and then press the Add button. A
page displays “Your AP is now waiting for the STA to connect.”
5. Select your network name on the device being added to your network.
6. Push the WPS button on the device to connect. The system reports when you have
successfully connected.
Note: The method of configuring the device for WPS varies depending on the wireless
adapter and the operating system (Windows XP, Mac, etc.,) being used. Some adapters
have a physical button, and others provide a Client GUI that allow the user to select either
PIN or Push Button method.
Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
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7
Setting the Parental Control Features
The Parental Control features allow you to block websites, schedule Internet availability,
and monitor web visits.
Enable Parental Controls
1. Log in to the modem’s interface.
2. Click Parental Control.
3. Click Basic.
4. Check the Enable Parental Control box.
5. Click Apply.
Create Policies to Block or Allow Content
1. Enter the name of your new policy in the Add New Policy field.
2. Click Add New Policy.
3. Select the newly created policy from the pull-down menu (located beside the Remove
Policy button).
4. Go to the box under the desired category (Keyword List, Blocked Domain List, Allowed
Domain List).
5. Enter keywords and/or domain names you wish to block or allow.
6. Click Add to grow the list(s).
Setting the Parental Control Features •
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Create an Override Password
An override password allows you to access blocked domains. Parents can set
permissions for the network, but override blocked domains by entering the password.
1. Enter the new override password.
2. Re-enter the new password.
3. Click Apply.
Add Users to the Parental Controls
1. Click User Setup.
2. Enter a name in the Add User field.
3. Select the newly created User Name from the list.
4. Check the Enable box.
5. Enter a Password.
Create a Time of Day Policy (ToD) Filter
Use the Time of Day feature to schedule times on your network to allow or block Internet
access.
1. Click ToD Filter.
2.
B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SBG6580 to its original factory settings if the gateway is not
functioning properly (using the reset button will remove custom settings, including
Parental Control, Firewall, and Advanced settings).
MODEM PROBLEM
POSSIBLE SOLUTION
Power light is off
• Check that the SBG6580 is properly plugged into the electrical
outlet.
• Check that the electrical outlet is working.
• Press the RESET button on the rear panel.
Cannot send or
receive data
• On the front panel, note the status of the icons and refer to Front
•
•
•
•
Panel Icons and Error Conditions to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not
function.
Check the coaxial cable at the SBG6580 and wall outlet.
Hand-tighten if necessary.
Check the IP address. Follow the steps for verifying the IP address
for your system described in Configuring TCP/IP. Call your service
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
SBG6580 and the computer.
If a device is connected via the Ethernet port, check the ONLINE
icon to verify connectivity.
Wireless client(s) cannot • Perform the first four checks in “Cannot send or receive data.”
send or receive data
• Check the Security Mode setting on the Wireless Primary Network
Page:
• If you enabled WPA and configured a passphrase on the SBG6580,
be sure each affected wireless client has the identical passphrase. If
this does not solve the problem, check whether the wireless client
supports WPA.
• If you enabled WEP and configured a key on the SBG6580, be sure
each affected wireless client has the identical WEP key. If this does
not solve the problem, check whether the client’s wireless adapter
supports the type of WEP key configured on the SBG6580.
• To temporarily eliminate the Security Mode as a potential issue,
disable security using the HTML configuration pages.
• After resolving your problem, be sure to re-enable wireless security.
• On the Wireless Access Control Page, be sure the MAC address for
each affected wireless client is correctly listed.
Slow wireless
• On the Wireless Primary Network Page, check whether the WPA
transmission speed with
Encryption type is TKIP.
WPA enabled
• If all of your wireless clients support AES, change the WPA
Encryption to AES.
51BTroubleshooting •
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Front Panel Icons and Error Conditions
The SBG6580 front panel icons provide status information for the following error
conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
plugged into the power outlet
The SBG6580 is unplugged
FLASHING
Downstream receive channel
cannot be acquired
The downstream channel is lost
FLASHING
Upstream send channel cannot The upstream channel is lost
be acquired
FLASHING
IP registration is unsuccessful
The IP registration is lost
51BTroubleshooting •
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B
Product Specifications
GENERAL SPECIFICATIONS
DOCSIS/EuroDOCSIS 3.0-certified (Interoperable with DOCSIS/EuroDOCSIS 1.0, 1.1, and 2.0 )
Cable Interface
Network Interface
F-Connector, female 75 Ω
Four Gigbit (10/100/1000) Ethernet ports
Wi-Fi Interface
802.11n Wi-Fi (backwards compatible with 802.11 a/b/g)
Dimensions
6.6 in x 1.9 in x 6.8 in (167 cm x 50 cm x 171.7 cm)
Regulatory
RoHS compliant, FCC, UL listed (U.S. and Canada), Industry Canada, CE, ENERGY STAR qualified, CoC compliant, MEPS
Compliant
INPUT POWER
North America
Outside North America
105 to 125 VAC, 60 Hz
100 to 240 VAC, 50 to 60 Hz
ENVIRONMENTAL
Operating Temperature
Storage Temperature
Operating Humidity
32 °F to 104 °F (0 °C to 40 °C)
–22 °F to 158 °F (–30 °C to 70 °C)
5 to 95% R.H. (non-condensing
DOWNSTREAM
Modulation
64 or 256 QAM
Downstream Channel Capture Two independent 32 MHz Wideband Tuners
Maximum Theoretical Data Rate
DOCSIS
343.072 Mbps (8 channels) / 42.884 (single channel) @ 256 QAM at 5.36 Msym/s
EuroDOCSIS
444.928 Mbps (8 channels) / 55.616 (single channel) @ 256 QAM at 6.952 Msym/s
Maximum Bandwidth Required
DOCSIS
≤ 48 MHz/2
EuroDOCSIS
≤ 64 MHz/2
Symbol Rate
DOCSIS
EuroDOCSIS
Operating Level Range
64 QAM 5.057 Msym/s; 256 QAM 5.361 Msym/s
64 QAM 6.952 Msym/s; 256 QAM 6.952 Msym/s
–15 to 15 dBmV
Bonded Channel RF
Level Tolerance
Input Impedance
10dBmV
75 Ω (nominal)
Frequency Range
DOCSIS and EuroDOCSIS 108 to 1002 MHz (edge to edge),
Optional 91 to 1002 MHz (edge to edge)
Frequency Plan
EuroDOCSIS
DOCSIS
J-DOCSIS
Security
Network Management
Annex A
Annex B
Annex B, modified for Japan frequencies
DOCSIS 3.0 Security (BPI+, EAE, AES, and SSD)
SNMP v2 & v3
Provisioning
Supports IP addressing using IPv4 and/or IPv6 (dual stack)
Product Specifications •
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UPSTREAM
QPSK and 8, 16, 32, 64, 128 QAM
Modulation
Maximum Channel Rate
DOCSIS
EuroDOCSIS
131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz
131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz
Channel Width
Symbol Rates
200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4 MHz
160, 320, 640, 1280, 2560, 5120 ksym/s
Operating Level Range
Level range per channel (Multiple Transmit Channel mode disabled, or only Multiple Transmit
Channel mode enabled with one channel in the TCS)
DOCSIS/EuroDOCSIS
TDMA
Pmin to +57 dBmV (32 QAM, 64 QAM)
Pmin to +58 dBmV (8 QAM, 16 QAM)
Pmin to +61 dBmV (QPSK)
S-CDMA
Pmin to +56 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (two channels in the TCS)
TDMA
Pmin to +54 dBmV (32 QAM, 64 QAM)
Pmin to +55 dBmV (8 QAM, 16 QAM)
Pmin to +58 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (three or four channels in the TCS)
TDMA
Pmin to +51 dBmV (32 QAM, 64 QAM)
Pmin to +52 dBmV (8 QAM, 16 QAM)
Pmin to +55 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Output Impedance
75 Ω (nominal)
Product Specifications •
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UPSTREAM (CONTINUED)
Frequency Range
DOCSIS 5-42 MHz (edge to edge), EuroDOCSIS and optional DOCSIS 5 to 65 MHz edge to edge)
Compatibility
PC: 90496, Pentium, or later; Windows Vista™, 2000, or XP or Linux® with Ethernet connection (older versions of Windows,
although not specifically supported, may work with this cable modem)
Macintosh: Power PC or later; OS 9 or higher, Ethernet connection
UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point
NETWORK
Gateway
DHCP, NAT, VPN tunneling; static routing and dynamic IP routing (RIPv1, RIPv2); SPI firewall with DoS protection and intrusion
prevention; port, packet, and URL keyword filtering; full suite of ALGs; UPnP IGD 1.0; L2TPv2
Wi-Fi LAN
802.11b/g/n Wi-Fi, WDS bridging, 802.11e WMM admission control, QoS
Power Management
802.11e WMM power save/U-APSD (Unscheduled-Automatic Power Save Delivery)
802.11i Security
WEP-64/128, WPA-PSK, WPA, WPA2, TKIP, AES, 802.1x, 802.11i (pre-authentication)
Wi-Fi Pairing
User-friendly Wi-Fi protected setup (WPS) for connection with WPS compatible device
Regulatory Domains
To include US, Canada, ETSI, World
Transmit Power Output:
IEEE 802.11b
19 dBm +1/–1.5 dB at all rates in all channels
IEEE 802.11g
16 dBm +1/–1 dB at 54 Mbps in all channels
Receiver Sensitivity:
> –90 dBm at 11 Mbps;
> –74 dBm at 54 Mbps
All features, functionality, and other product specifications are subject to change without notice or obligation.
Product Specifications •
Motorola SURFboard • User Guide
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C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc.
Home & Networks Mobility Solutions Business (“Motorola”)
101 Tournament Drive
Horsham, PA 19044
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD
OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
(“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE
CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE
YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A
LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND
TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II)
RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL
COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF
PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE
SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.
Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of
such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for
personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the
Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other
person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the
Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software
programs or documentation. (5) Export the Software or the Product components in violation of any United States export
laws.
Software License & Warranty •
Motorola SURFboard • User Guide
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B
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD
PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT
AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other
intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws
and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.
Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the
Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Networks Mobility Solutions
Business, 101 Tournament Drive, Horsham, PA 19044.
Software License & Warranty •
Motorola SURFboard • User Guide
25
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Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility (“Motorola”)
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail
reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be
free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on
which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the
Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end
user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from
the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for
a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take
advantage of this Limited Warranty or to obtain technical support, you must call the Motorola toll-free phone number 1877-466-8646. Motorola’s sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or
replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within
the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or
from a Motorola authorized retail reseller, Motorola does not warrant this Product to you, the end-user. A limited
warranty for this Product (including Software) may have been provided to your cable operator or Internet Service
Provider (“Service Provider”) from whom you obtained the Product. Please contact your Service Provider if you
experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident,
misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or
application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which
result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product.
Motorola’s warranties apply only to a Product that is manufactured by Motorola and identified by Motorola owned
trademark, trade name or product identification logos affixed to the Product. Motorola does not warrant to you, the end
user, or to anyone else that the Software will perform error free or without bugs. MOTOROLA IS NOT RESPONSIBLE
FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS
SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM
COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not
apply to you.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for
which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the
selection of the Product for its installation and use. While every reasonable effort has been made to insure that you
will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will
meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT
RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER
SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR
DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in
connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY
TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY,
EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S
LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
Software License & Warranty •
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These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws
principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of
Goods.
Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail
reseller, please call the Motorola toll-free number, 1-877-466-8646 for technical support or warranty service.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or
from a Motorola authorized retail reseller, please contact your Service Provider for technical support.
MOTOROLA, Intelligence Everywhere, SURFboard and the Stylized M Logo are registered in the US Patent & Trademark
Office. All other product or service names are the property of their respective owners. All rights reserved. No part of
the contents of this document may be reproduced or transmitted in any form or by any means without the written
permission of the publisher. © Motorola, Inc. 2010.
Software License & Warranty •
Motorola SURFboard • User Guide
27
m
Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044 U.S.A.
http://www.motorola.com
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service
names are the property of their respective owners. ©2010 Motorola, Inc. All rights reserved.
574808-001-c 05/10