HP Designjet L25500 series
Add New Substrate
and
Image Quality Troubleshooting
procedures
Version 1.0
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
© Copyright 2009 Hewlett-Packard Development Company L.P.
All rights are reserved. No part of the document may be photocopied, reproduced, or translated to
another language without the prior written consent of the Hewlett-Packard Company.
Notice
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Hewlett-Packard Company.
Hewlett-Packard assumes no responsibility for any errors that may appear in this document nor does it
make expressed or implied warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
The Hewlett-Packard Company shall not be liable for incidental or consequential damages in
connection with, or arising out of the furnishing, performance, or use of this document and the
program material that it describes.
Trademarks
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
TABLE OF CONTENTS
1.
Summary ....................................................................................... 3
2.
Color calibration of a printer and color profiling of a substrate ........ 5
3.
Media Loading and RIP media profile .............................................. 6
Recommended Print Modes ........................................................................................ 8
Print mode parameters .............................................................................................. 9
4.
Optimize media settings ............................................................... 10
Recommended default substrate settings..................................................................... 10
Main printer settings ............................................................................................... 10
Advanced printer settings ........................................................................................ 12
5.
Image Quality Troubleshooting ..................................................... 14
Substrate Jams or Ink Smears ................................................................................... 14
Checking the ink quantity on the substrate .................................................................. 16
Ink smudge issues ................................................................................................... 17
Graininess or coalescence on dark or saturated colors ................................................ 18
Vertical Bands ........................................................................................................ 19
Horizontal bands.................................................................................................... 20
Color Registration ................................................................................................... 21
Sharpness ............................................................................................................. 21
Black areas look hazy or image gloss is not completely uniform .................................... 22
Stains or uneven finishing of image ........................................................................... 22
6.
How to print at faster speeds........................................................ 23
7.
Summary for most common substrate problems ............................ 24
Hewlett-Packard
2
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
1. SUMMARY
This section describes the procedure to bring a new Substrate into operation with the
printer. Obviously if the RIP media profile for the substrate is already available (see the
RIP and the substrate manufacturer web pages) then the procedure can be skipped.
Once the Add New Substrate procedure is completed the number of passes of the
printmode can usually be changed without need for any extra action. See “HOW TO
PRINT AT FASTER SPEEDS” section.
Hewlett-Packard
3
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
The Add New Substrate procedure consists on the following steps:
Load media, it’s advisable to align printheads. See
section Align printheads in “Maintenance and
troubleshooting guide”
Create and name a new substrate profile in RIP:
1. Choose the substrate family to start from
“substrate families” table in: MEDIA LOADING
AND RIP MEDIA PROFILE chapter
2. Create a copy or use the substrate family
3. Select a name for the new substrate in case you
create a copy
Select the initial print mode from Recommended
Print Modes table in MEDIA LOADING AND RIP
MEDIA PROFILE chapter
Print the diagnostic plot available in:
http://ip-addr/hp/device/webAccess/images/new.tif
Substrate jams or ink
smears?
Yes
Proceed to section: IMAGE QUALITY
TROUBLESHOOTING
Yes
Proceed to section Checking the ink
quantity on the substrate
Yes
Proceed to section: IMAGE QUALITY
TROUBLESHOOTING, Ink smudge issues
Yes
Proceed to section: IMAGE QUALITY
TROUBLESHOOTING, look for others
problems
Yes
Proceed to section: HOW TO PRINT AT
FASTER SPEEDS
Yes
Proceed to section Printer calibration,
subsections color calibration and color
profiles” in “Maintenance and
troubleshooting guide”
No
Check ink quantity in the printed plot
using the section Checking the ink
quantity on the substrate.
Excess of ink in plot?
No
Is the plot wet or does it
smudge?
No
Are there other image
quality problems?
No
Do you want to print
faster?
No
Do you want to color
profile and/or calibrate
your substrate?
No
Process completed !
Hewlett-Packard
4
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
2. COLOR CALIBRATION OF A PRINTER AND COLOR PROFILING
OF A SUBSTRATE
Printer can be already used with the color profile you have used to follow the “Add New
Substrate” procedure. However, depending on your requirements on color accuracy you
may want to do the following operations:
-
Color-calibrate printer
This operation measures the current color performance of your printer and brings it
to “known”, stable point. This is useful if you need color consistency along the
time—even if you change ink cartridges or printheads. The procedure is to be
repeated whenever the ambient conditions change significantly or when changing
any printhead. See your RIP manual for details on how to launch the calibration.
-
Color-profile your substrate
If the color profile you are using corresponds to a substrate different than the one in
your printer, then the colors may not be completely accurate. If this is a problem
you can proceed to color profile your substrate using the RIP regular process.
Consult your RIP documentation for more details.
Hewlett-Packard
5
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
3. MEDIA LOADING AND RIP MEDIA PROFILE
1. Check if your substrate is available from your RIP web site or from your substrate
vendor. If not available, you have three options:
a. Check your substrate profile availability in:
http://www.hp.com/go/L25500/solutions
b. Create a RIP media profile departing from a “parent” RIP media profile,
whose family (or printer media profile) is the same or close to that of your
substrate. E.g. if you want to use a vinyl from a vendor A you could start
from a “generic vinyl” RIP media profile.
c. Reuse any other RIP media profile from a substrate whose family (or printer
media profile) is the same or close to the family of yours. E.g. if you want to
use a vinyl from a vendor A you could start from a “vinyl from vendor B” RIP
media profile.
The following table may help when selecting the right family or printer media
profile:
Substrate
Family (or
Printer Media
Profile)
Description
PVC films with adhesive on one side. There can be white finished or transparent.
The liner can be paper or plastic based.
There are 2 main manufacturing processes: calendering and casting.
Self Adhesive
Vinyl
Also, there are varieties such as perforated vinyl to be placed on windows. For
those substrates Manual Printheads Alignment may need to be used instead of
the Automatic one.
Example: HP Air Release Adhesive Gloss Cast Vinyl, Avery MPI3000
(calendered), Avery MPI1005 (cast), 3M IJ-380 (cast)...
Banner
Usually a polyester mesh (or fabric) covered with PVC coating. There are also
recyclable types to cover the same applications (green banners). Banners can be
frontlit or backlit.
Example: HP Durable Frontlit Scrim Banner, Ultraflex Normandy Pro,
Verseidag banners...
HP
Photorealistic
Paper based (cellulose) media with coating (gloss and matte finishing). It has a
weight higher than the other billboard and offset medias (200gsm or higher).
The main difference is its rigidity compared to the other billboard medias.
Example: HP Photo-realistic Poster Paper
Paper Solvent
Hewlett-Packard
Paper based (cellulose) medias with coating to allow their use in solvent printers.
Also they usually have a limited water resistant performance.
Example: HP Blue Back Billboard Paper, Intellicoat GPIOF140, blue
back medias...
6
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Substrate
Family (or
Printer Media
Profile)
Description
Paper Aqueous
Paper based (cellulose) media with or without coating. The main difference with
the billboards is that offset papers are not compatible with solvent printers.
Weight usually around the 100gsm
Mesh
Usually a polyester mesh covered with PVC coating with holes. Some of these
media types can have a liner and be self adhesive.
Example: HP Mesh Banner with liner, Ultraflex Stripmesh...
Fabric medias are usually composed of polyester fibers.
Fabric
Some of the fabric media types come with a liner to avoid the ink trespassing
the media. Fabric materials which are very stiff (such as polyester canvases) are
preferably loaded as “banner”.
Example: HP Wrinkle-free Flag with liner...
Film
Usually a polyester film (although there are other materials like PVC, PC...) for
backlit applications. They are typically translucent although there are transparent
versions.
Example: Intelicoat SBL-7 Polyester Backlit Film, ...
2. Load the media. If media is smaller than machine width it’s better to locate the
media to the leftmost position in the spindle so it is centered in the print zone.
3. Disconnect OMAS in the RIP if substrate is transparent or dark, or if the printer
recommends you to do so during the substrate load operation.
4. Launch Printheads Alignment.
5. In your RIP software, open the HP diagnostic chart, which you can obtain from the
Embedded Web Server at:
Hewlett-Packard
7
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
http://ip-addr/hp/device/webAccess/images/new.tif
where ip-addr is the IP address of your printer. Alternatively, you can find the chart on
the Web under:
http://www.hp.com/go/l25500/manuals/
6. Select the number of passes recommended in the “print mode recommendation
matrix” for the family (or Printer Media Profile). These are generic proposals that
works with most of the substrates available.
Recommended Print Modes
NOTE: More specific settings for several substrates from different vendors is available in:
http://www.hp.com/go/L25500/solutions
7. Print the file.
Hewlett-Packard
8
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Print mode parameters
Setting
Explanation
If too low
If too high
Number of
passes
The number of passes
specifies how many
times the printheads will
print over the same
area of substrate.
The amount of ink fired
per time unit is larger
and ink has less time to
dry on the substrate.
This may create
coalescence and
banding.
Colors are vivid, print
quality is high, needs
lower curing
temperature and
printhead health is well
maintained. However,
printing speed is
relatively low.
Because larger
substrate advances are
required and ink has to
be placed faster on the
substrate, the
boundaries between
passes are more
visible. However,
printing speed is
relatively high.
If number of passes <
12 the “High Ink Limit”
setting is not available.
Print
direction:
bidirectional
(if checked)
or
unidirectional
(if unchecked)
Specifies if printheads
can print both when
moving left to right and
when moving right to
left.
When set to bidi the
amount of ink fired per
time unit is larger, and
therefore print quality
defects such as
coalescence and
banding may occur,
especially at the sides
of the plot. However,
printing speed is
relatively high.
This is the most suitable
setting for tiling
applications
High Ink
Limit: Normal
(if
unchecked),
High (if
checked)
Hewlett-Packard
Maximum quantity of
ink that will be laid on
paper (high ink limit
option only available
when number of passes
is 12 or larger). The ink
quantity is further
reduced by the RIP
color profile.
TIP: Use normal ink
limit for substrates such
as PVC Scrim Banner
Frontlit, Green Banner,
Vinyl-Calendared,
Vinyl-Cast, Blue back
and Scrim banner.
When set to
unidirectional, defects
such as coalescence or
bands (both horizontal
and vertical) tend to
reduce. However,
printing speed is
relatively low.
In general, it advisable
to increase the number
of passes rather than
selecting unidirectional.
TIP: Use High ink limit
options for backlit
substrates.
9
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
4. OPTIMIZE MEDIA SETTINGS
HP and third party media profiles have their own substrate settings which will have been
optimized to maximize the printer performance in terms of image quality and printing
speed.
You might need, however, use other substrate settings for your specific substrate so here
are the recommended defaults for a “generic” substrate to use as start for your “add new
substrate process”. Your RIP might have an option to set your RIP settings to these defaults
so that you don’t have to change each one manually, consult your RIP documentation.
Moreover, you can consult several substrates settings in:
http://www.hp.com/go/L25500/solutions
Recommended default substrate settings
Main Printer settings
Substrate family
Banner
Self-Adhesive
Fabric
Paper-Solvent
HP Photorealistic
Mesh
Film
Paper-Aqueous
Drying
Temperature
Curing
Temp
Heating
AirFlow
50
55
55
50
50
50
55
45
110
110
100
90
90
95
95
70
45
45
45
30
30
30
60
30
Automatic
tracking
(OMAS)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Cutter
enable
Disabled
Enabled
Disabled
Enabled
Enabled
Enabled
Enabled
Enabled
Substrate
advance
compensation
0
0
0
0
0
0
0
0
Input
Tension
Vacuum
level
15
15
15
15
15
15
15
15
5
25
20
15
40
15
20
20
Main printer settings
Setting
Explanation
Drying
temperature
The heat applied in the
printing zone removes
water and fixes the image
to the substrate.
Print quality defects
such as bands,
bleeding and
coalescence may
occur.
Thermal marks may be
seen on the substrate;
they may appear as
vertical bands in some
colors. The substrate
may wrinkle on the
platen, causing vertical
banding, ink smears or
substrate jams.
Curing
temperature
Curing is needed to
coalesce the latex,
creating a polymeric film
which acts as a protective
layer, while at the same
time removing the
remaining co-solvents
from the print. Curing is
vital to ensure the
durability of the printed
The print may emerge
not fully polymerized,
so that the ink smears
when rubbed with the
finger. In some other
cases the print may
appear wet, or get a
wet appearance some
time after printing.
You might need a
The substrate may
wrinkle under the curing
module, causing media
defects such as bubbles
or liner detachment. The
substrate wrinkles may
also create vertical
bands or ink smears at
the beginning of the
following plot.
Hewlett-Packard
If too low
If too high
10
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
images.
higher number of
passes to get the print
fully dried,
Heating
Airflow
Airflow helps removing
the evaporated water
from the print zone and
thus allows more efficient
drying conditions.
Print quality defects
such as banding,
bleeding and
coalescence may
occur.
Automatic
tracking
(OMAS)
OMAS is an automatic
sensing device located
under the print platen that
tracks the substrate
movement to provide
optimum advance
accuracy.
Disable OMAS when:
The internal substrate
cutter of the printer cuts
transversally after every
plot.
disable the cutter in
case:
Cutter
enabled
Printer may not reach
expected temperature in
the print zone thus
creating print quality
defects such as banding,
bleeding and
coalescence. Poor text
and line quality may
appear.
- the substrate is porous
and will allow ink to
trespass to the platen.
Clean OMAS after
using this media.
- you are instructed by
the front panel after
substrate load or after
a job, as OMAS is
either dirty or it can not
track this particular
media.
- the Take-Up Reel is
used
- the substrate will be
cut with an external
device
- the leading edge of
the substrate is too
curly and produces
media crashes
Substrate
Advance
Compensation
Your printer was
calibrated at the factory to
ensure that it advances
the media accurately
when using
supported media types in
normal environmental
conditions. However, you
may find it useful to
recalibrate in certain
Hewlett-Packard
Dark lines appear
when number of
passes is 6 or below.
Graininess appears
when number of
passes is 8 and above.
White lines appear
when number of passes
is 6 or below.
Graininess appears
when number of passes
is 8 and above.
11
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
circumstances:
Unsupported media:
different media
manufacturers provide
media with a wide range
of properties such as
thickness or stiffness,
which may benefit from
calibration.
Abnormal but stable
environmental conditions:
if you are printing in
unusual conditions of
temperature or humidity
and those conditions are
expected to remain stable,
recalibration may be
worthwhile.
Input Tension
Vacuum Level
Tension is applied to the
media through its input
roll. It needs to be
constant on the full width
the substrate, thus
substrate load is a critical
operation.
The substrate skews
and may become
increasingly wrinkled
in the printing zone.
The vacuum applied to the
substrate at the printing
zone helps to hold the
substrate down on the
print platen, keeping the
distance to the printheads
constant.
The substrate can lift
up off the platen and
touch the printheads.
This can smear the
printed image, cause a
substrate jam or even
damage the
printheads.
Also, substrate
advance may be
irregular, resulting in
horizontal bands
The substrate may be
permanently deformed
or damaged. Media
advance problems may
appear in extreme
cases.
For sticky substrates,
friction could be too high
and substrate advance
irregular, resulting in
horizontal bands or
irregular grainy patches.
Advanced printer settings
There are also some advanced parameters for further optimization. The next ones
shouldn’t be changed unless you have reached to this point following
“troubleshoot substrate issues”. Remember that you can return any time to the
defaults using a “reset to defaults” feature in the RIP in case you chose wrong settings:
Hewlett-Packard
12
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Advanced options
Substrate family
Banner
Self-Adhesive
Fabric
Paper-Solvent
HP Photorealistic
Mesh
Film
Paper-Aqueous
Warmup drying
temperature offset
5
5
5
5
5
5
5
5
Warmup curing
temperature offset
0
0
0
0
0
0
0
0
Cool-down drying
temperature offset
0
0
0
0
0
0
0
0
Cool-down curing
temperature offset
0
0
0
0
0
0
0
0
Minimum drying
power
1.2
1.2
1
1
0
1
1
0
Setting
Explanation
If too low
If too high
Warm-Up Drying
Temperature
Offset
Temperature the media at the
print zone must reach before
start printing.
Bleeding or coalescence
may appear in the first
200-300 mm of the plot
A longer time to start
printing is required.
Vertical bands or ink
smears may occur.
Warm-Up Curing
Temperature
Offset
Temperature that the media at
the curing zone must reach
before start printing
Beginning of plot not
fully dry or with oily
appearance
Media
degradation
(bubbles,
adhesive
detachment) at the
beginning of plot
Cool-Down
Drying
Temperature
Offset
Safe temperature at which the
media can be under the dryer
without being damaged. At the
end of a job, the media is not
stopped until this temperature
is reached.
A long time is needed
to finish the print
The media at the
beginning of the next
plot may be damaged
as the media has
stopped moving under
a too high temperature.
This case is uncommon.
Cool-Down
Curing
Temperature
Offset
Safe temperature at which the
media can be under the curing
module
without
being
damaged. At the end of a job,
the media is not stopped until
this temperature is reached.
A long time is needed
to finish the print
The end of the plot may
be damaged if the
cutter is disabled.
Minimum Drying
Power
Minimum power applied in the
dryer while printing so the
media does not cool too much
in light inked areas
A heavy inked area
after a light one will
have
bleed
or
coalescence defects.
Media is damaged in
blank or light inked
areas of the plot,
especially
in
high
number of passes.
Hewlett-Packard
13
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
5. IMAGE QUALITY TROUBLESHOOTING
Before continuing, please check the following items:
-
Ensure that all previous steps in the “Add New Substrate” procedure have been
followed.
Check that the media physically loaded is the same that has been specified in the
Front Panel and in the RIP.
Substrate Jams or Ink Smears
Media Jam
you have a substrate jam or
an ink smear along the
whole image
Cause
Solutions
Media may have been
loaded with too much skew.
Make sure that you have not skipped
the “Media was loaded with too
much skew” warning on the media
load process.
Substrate shape
affected
by
Temperature.
Simultaneously do the following
actions until the problem disappears:
may be
Drying
o Set the Drying Temperature to
50°C and
o Increase the vacuum level in
steps of 5 mmH2O. Do not
go over the following limits:
Substrate family
(or Printer
Media Profile)
Maximum
vacuum level
(mmH2O)
Banner
20
Vinyl
35
Other families
50
o Increase Back tension in 5 steps
up to 30 maximum
Hewlett-Packard
14
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
The initial portion of the
image has been affected by
the Curing process of the
previous
plot.
Try
the
following solutions in order:
Disable cutter. This allows better
substrate control at begin of plot.
If problem persists set the Extra
BottomMargin:
Front
Panel
menu
>Substrate
menu>Substrate Handling Options
to 100mm. If this solution does not
work, try again with the Extra Bottom
Margin set to 200mm. This extra
margin will apply only to jobs that
start printing when printer is idle and
when the cutter is disabled.
Problem appears only in
the first 200mm of the
image.
The initial portion of the
image has been affected by
a Warm-up Drying
temperature too high.
Decrease the Warm-Up Drying
temperature in 5ºC steps until 0.
o
If media has excessive curling,
bubbles , burnt appearance
not allowing you to laminate it
or hung it perfectly flat
If problem is not solved with
previous solution or there are
durability problems.
Hewlett-Packard
Decrease the Curing temperature in 5 C
steps until curling disappears
Increase the number of passes.
15
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Checking the ink quantity on the substrate
Check if the ink quantities in your profile are adequate.
Too much ink quantity
The patch shows one or more
of the following problems:
The last two or three scales
of the plot look the same:
Vertical bands:
Solution:
- Lower the ink quantity using
Lower the ink quantities using
your RIP, consult your RIP
documentation for doing so.
- User a substrate profile which
uses less ink. For example: Self
adhesive profiles use more ink
than Paper-aqueous ones
Horizontal bands:
Coalescence grain:
Too little ink quantity
The whole plot looks washed
out.
Solutions:
- Lower ink quantity, consult
your RIP documentation for
doing so
- Try another profile which uses
more ink. For example Self
adhesive profiles use more ink
than Paper-aqueous
NOTE: Backlit substrates
usually require to be used with
the “High Ink Limit” option
enabled in the RIP.
Hewlett-Packard
16
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Correct ink quantity
The patch has no defects
and
Increasing amounts of ink result
on increasing color density.
The last scales of the plot
show a smooth increase:
Ink smudge issues
Ink Smudge when touched or image has an “oily” finishing
Cause
The Curing procedure was done at
a temperature that was too low.
If the “oily finishing” appears some
minutes or hours after having
printed the plot:
Problems appear along
the whole image.
If the “oily finishing” appears some
minutes or hours after having
printed the plot:
The Curing procedure was done at
a temperature that was too low.
Problems appear only in
the first 200mm of the
image.
Hewlett-Packard
Solutions
- Increase the curing
temperature in 5oC steps, as
many times as needed.
- If problem is not solved with
previous solution (because
media gets damaged or
because you reach the limit in
the RIP control), then increase
the number of passes.
- Increase the curing
temperature in 5oC steps, as
many times as needed.
- Do not store plots with
printed faces touching each
other.
- Use the Take-Up Reel.
- Increase the Warm-Up
Curing temperature in 5oC
steps, as many times as
needed.
- If problem is not solved with
previous solution (because
media gets damaged or
because you reach the limit in
the RIP control), then increase
the number of passes.
17
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Graininess or coalescence on dark or saturated colors
Cause
Grain
or
ink
coalescence appears in
different areas of the
plot
If graininess problem is more visible
in dark or saturated colors it may be
an ink coalescence problem
Grain
appears
in
different areas of the
plot
The Printheads could be misaligned.
This is probable if you performed
Printheads Alignment on another
substrate or there has been a
substrate jam.
The substrate may not be advancing
properly. This applies only to
printmodes of 8 or more passes.
- Use a higher number of
passes or
- Lower the ink quantity
through the RIP controls.
Perform PH alignment.
- for printmodes of 8 or more
passes:
Adjust the Substrate Advance
Compensation parameter by
printing the Substrate
Advance plot (Front Panel →
Ink → Ink Quality
Maintenance). In this plot
locate the position of the
lightest band and introduce
the value in the RIP.
- For printmodes of 6 passes
or less it is unlikely that a
Substrate Advance problem
creates graininess. See
h or izon t a l b a n d s section
for more details
Problem appears only in
the first 200mm of the
image.
Printmodes of 8 passes and less tend
to have more graininess.
Hewlett-Packard
Solutions
If previous solutions have not
reduced enough the
graininess level, use a
printmode of 10 passes or
more.
18
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Vertical Bands
Vertical straight bands
of different color (and
sometimes or different
graininess) appear on
the image
Cause
Solutions
If problem appears along the whole
image, drying temperature and/or
airflow may be too high for that
substrate.
Reduce airflow in 15% steps,
down to 30% minimum. If the
problem disappears but then
there is bleed, coalescence, or
not enough durability this
media will require to be used
with a higher number of
passes or with lower ink
quantity
Problem appears along the
whole image.
If problem appears only in the first
200mm of the image, the initial
portion of the image has been
affected by the Curing process of the
previous plot. That may change
substrate shape which results on
Vertical Bands.
Problem appears only in
the first 200mm of the
image.
If problem appears only in the first
100mm of the image and lines are
S-shaped
If problem appears only after a low
to high density area fill transition,
the initial portion of the area fill has
been affected by the previous white
area fill. That may change substrate
temperature profile which results on
Vertical Bands.
Hewlett-Packard
- Disable cutter
- Set the Extra Bottom Margin
(Front Panel->Substrate menu>Substrate Handling Options)
to 100mm. If this solution does
not work, try again with the
Extra Bottom Margin set to
200mm. This extra margin will
apply only to jobs that start
printing when printer is idle,
and when the cutter is
disabled.
- Decrease Warm-Up Drying
temperature in steps of 5oC
- Decrease Cool down Curing
temperature in 5 degrees step
since it affects the next plot
behavior, or
- Set in you RIP the Top margin
to 50mm.
Increase
Minimum
drying
power in 0.2 steps in RIP
“advanced settings”
19
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Horizontal bands
Cause
There are horizontal bands
or lines across the plot width
If bands affect most of the colors, the
printheads could be misaligned. This
is probable if you performed
Printheads Alignment on another
substrate or there has been a
substrate jam.
Another cause for this problem could
be a Substrate Advance problem.
This applies only to printmodes of 6
passes and less.
Could be a fiber attached to any of
the printheads.
If bands affect only some colors, the
cause could be a defective printhead.
Hewlett-Packard
Solutions
Perform Printheads Alignment
- For printmodes of 6 passes or
less:
When unit is printing, try to
reduce Horizontal Bands by
changing the Substrate
Advance Compensation
parameter through the “on-thefly” button the Front Panel (it is
the same button used to Move
Substrate when printer is idle).
 If plot shows dark lines then
increase the Substrate
Advance Compensation
factor.
 If plot shows light lines then
decrease the Substrate
Advance Compensation
factor.
 When done, store the value
in the RIP
- For printmodes of 8 passes or
more:
it is unlikely that a Substrate
Advance problem creates
bands. See graininess section
for more details
Remove printheads and remove
any fiber attached to them.
- Step1: Print the Nozzle Health
Check plot. Check if any of the
printheads have a significant
number of missing nozzles. If
so, perform a “Clean PHs
procedure” on the affected
printhead. After doing so
reprint your used plot to see if
20
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
If bands affect mostly dark or
saturated colors, or affects only area
fills near the edges of the substrate,
the cause could be insufficient drying
of the ink
If bands affect mostly black colors,
the cause could be a sub-optimal
generation of the color profile for K.
the banding problem persists.
- Step 2: If the problem persists,
repeat step 1.
- Step 3: If the problem
persists, try performing the
Manual Printheads Alignment
procedure. When done, print
your user plot.
- Step 4: If the problem still
persists, then print the Nozzle
Health Check plot. Identify the
printhead with more missing
nozzles and replace it
Use a higher number of passes
Generate the color profile using
“pure K” or K with little under
printing of other colors. See
your RIP User Manual for more
details.
Color Registration
Color planes are shifted in any direction
Cause
A
The printheads could be misaligned.
This is probable if you performed
Printheads Alignment on another
substrate or there has been a
substrate jam.
Solutions
Perform troubleshooting
process of Printheads
Alignment and print Printheads
Alignment diagnostic plot
A
A
Sharpness
Text, lines or solid areas are rough or blurred
Hewlett-Packard
21
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Cause
A
A
The Printheads could be misaligned.
This a probable if you have not done a
printheads alignment for a long time or
there has been a substrate jam.
Solutions
Perform troubleshooting
process of PH alignment and
print PH alignment diagnostic
plot
Black areas look hazy or image gloss is not completely
uniform
Black area fills don’t look totally black or look hazy
Cause
Better drying may benefit the Optical
Density and appearance of black
areas.
Solutions
- Use a higher number of
passes
- Lamination would level the
image glossiness: laminate the
printed image.
Stains or uneven finishing of image
Area fills show subtle stains or an uneven appearance
Cause
Subtle color differences may appear in
some medias if storage after printing is
done with objects partially covering
the printout.
Media coating has a defect.
Hewlett-Packard
Solutions
Affected substrates should be
stored right after printing either
totally covered or totally
uncovered. For covered storage
right after printing, it may be
advisable to avoid the
prolonged contact of two printed
faces.
Those problems tend to
disappear once the media is left
uncovered for some time.
Use another roll of the same
media.
22
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
6. HOW TO PRINT AT FASTER SPEEDS
The “Add New Substrate” procedure describes a way to setup printing which results on
sellable indoor Image Quality for the majority available substrates. However, most
substrates support faster printing while providing enough Image Quality for many
applications.
This section describes tips to speed-up printing:
•
Decrease the number of passes, If you do so bear in mind that:
o 8 pass printing may have more graininess than 10 passes and beyond.
o 4 and 6 pass printing is more sensitive to Substrate Advance problems.
o 4 and 6 pass printing may provide better results if the ink quantity is
reduced in the RIP.
o Lower passes print modes (4-6) might need lower ink usage than higher
number of passes for ink to properly get dried and durability. A generic
guideline to start from is:
Ink reduction percentage vs.
ink quantity used in 8 passes
6 passes
30%
4 passes
50%
High Ink Limit printing is available only for 12 passes or more.
Decreasing passes may make it more difficult to find appropriate Curing
temperature setting, or may make them more sensitive to ambient
temperature and humidity conditions.
Take advantage of the “concatenated plots” feature
If a plot is sent while the previous one is being printed they are concatenated so
that finishing time is saved.
Disable the cutter
In most substrates this speeds up the Finishing Print stage.
Increase the Cool-Down Curing temperatures
This stops image finishing procedure when the printer is still warm. Some substrates
may experience a slight deformation near the end of the printed image.
o
o
•
•
•
Hewlett-Packard
23
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
7. SUMMARY FOR MOST COMMON SUBSTRATE PROBLEMS
Here is the table of likely problems and the RIP parameters that should be changed in order
they should be tried to solve the issue. There is also which could be the potential side effect
which doesn’t necessary show up.
Issue
Durability problems, Ink
smudges or with an oily
finishing
Substrate jam, ink
smears, damaged
media
Horizontal and/or thin
vertical bands (2mm) in
highly saturated area
fills
Graininess or
coalescence on dark or
saturated colors
Parameter
Increase/
Decrease
Potential side effect
Curing
temperature
Increase
Substrate jam, ink smears,
damaged media
Number of passes
Increase
Printing speed loss
Curing
temperature
Decrease
Durability loss (smudge) or
"oily" plot finishing
Vacuum change
and Disable cutter
Increase
Substrate skew
Top and/or bottom
margins
Increase
Substrate waste
Drying
temperature
Decrease
Image
quality:
more
coalescence and/or banding
Durability loss (smudge) or
"oily" plot finishing
Drying
temperature
Increase
Substrate jam, ink smears,
damaged media
Ink limits
Decrease
(depends on
RIP)
Color gamut loss
Number of passes
Increase
Printing speed loss
Airflow
Increase 15%
Run print printhead
alignment
Graininess, Color misregistration or lack of
sharpness
Black areas look hazy
or image gloss is not
completely uniform
Perform
troubleshooting
process of
substrate advance
calibration.
Modify color
separations and
black color
generation
resources
Airflow
Hewlett-Packard
Increase 15%
24
HP Designjet L25500 printer series Add New Substrate and Image Quality Troubleshooting
Hewlett-Packard
Drying
temperature
Increase
Substrate jam, ink smears,
damaged media
Number of passes
Increase
Printing speed loss
Curing
temperature
Decrease
Durability loss (smudge) or
"oily" plot finishing
25