Swedbank Business Internet Banking User Manual

Swedbank Business Internet Banking
User Manual
1.1 Account balance
1.2 Account statement
1.3 Account statement
1.4 Incoming international payments
1.5 Overnight deposit report
1.6 Overdraft report
1.7 POS report
1.8 Factoring reports
Payment list – processing of payments
Payment execution / confirmation
Payment order correction
International payment
International EUR payment
Setting up new defined payments
Setting up new Direct Debit contracts
Direct Debit Agreement termination / modification
Swedbank Business Internet Banking is easy-to-use and quick environment designed with
business needs in mind. With Internet Banking, you can:
readily access funds in your account on a 24/7 basis from any location worldwide;
(http://www.swedbank.lv/eng/cenas/cenradis-u.php?nr=1-3) commission fees for
making payments in Internet Banking are lower as compared to making payments at
branches of the bank);
send messages to the bank;
You can import and export data between Internet Banking and various accounting
software programs (http://www.swedbank.lv/eng/pakalp/jr_3_0_0_2.php);
keep track of your account activity, card transactions, payments history, get
electronically signed standard account statements;
perform many other banking transactions.
On the Business Internet Banking website your will be asked to provide your Internet Banking
user ID and password. For the user ID, see your Remote Banking Services Agreement. For
the password, enter:
your permanent password and one of the codes shown on the code card (you will be
prompted to enter one specific code), or
the code generated by the security token.
Once logged on to the Business Internet Banking, you can select the required action by
clicking on name of the necessary section in the left menu.
Unlike in other websites, it is recommended that you move between pages using the
navigation buttons on the website not your browser. It means that you should not use the
„Back”, „Forward”, and „Refresh” buttons of your browser window. In case you have
pressed a button but there is no immediate response, do not press that button again as it may
actually slow down your connection. Pressing the button again will cause the instruction to be
re-sent to the bank.
To log off from the Business Internet Banking, click on Exit on the top right corner of the page
and close the browser. After being idle for 10 minutes on the site, the Internet Banking will
display the following notification:
You will have a choice between Continue session and End session. If none of the two
possible actions is selected within 5 minutes, the Internet Banking session will automatically
be terminated for security reasons.
The customers of the bank can employ means of maximum security to protect their personal
account information. Business Internet Banking is as safe to use as other banking transaction
channels. In order to guarantee confidentiality, authenticity and completeness of your
operations, Internet Banking utilizes a combination of security measures as explained below.
Upon entry into contract with the bank for using remote banking services, the customer / user
is given an Internet Banking user ID. It is a 6 or 7-digit combination by which Internet Banking
users are identified. The user ID may be linked to one of the two authorization systems:
 Permanent password and code card. Initially, the permanent password is a
combination of at least six characters which is issued in a closed secure envelope
upon entry into contract; this password must be changed on first log-on to Internet
Banking. The code card consists of six-digit codes. Every time you log on to Business
Internet Banking, you will be asked to enter a code given on the code card.
 Security token. Also referred to as ‘code calculator’ or ‘Digi pass’, it is a small device
that generates access codes for Internet Banking and confirmation codes for
executing payments. The security token is protected by a 5-digit PIN. This PIN needs
to be set up on the first use of the security token. The first password is '11111’ and it
can be changed at any time. Security Token User Manual.
Do not write down your permanent password on the code card, or the PIN on the
security token!
In case your authentication details have become known to any third party, immediately call
our Customer Service on 67444444 and, in consultation with specialists, cancel/block your
user rights until new means of authentication are received.
Any instructions given during authenticated Business Internet Banking sessions will be
treated as having been given by the customer/user and will be executed.
A number of company accounts may be linked to one user ID. Also, one company account
may be linked to many user IDs, plus different user IDs may be given different user rights for
different accounts.
(http://www.swedbank.lv/eng/pakalp/jr_3_0_2.php), are defined and in every next level the
functions of preceding operating modes are available.
Payment Preparation Mode – only allows the user to prepare payments or import payments
from a file. The user can view all payments prepared, while no other functionality is available.
Information Mode – in addition to the above, the user can access information on
transactions in the account: check account balance, get account summaries and account
Transactions Mode (information + payments) - in addition to all of the above, allows the
user to confirm payments (send payments for execution).
Full Access Mode - allows to enjoy all the benefits of Business Internet Banking i.e. perform
any Internet Banking operations.
In Internet Banking, data is exchanged through a secure channel that protects customer’s
interaction with the bank from any potential outside interference. Security starts with the
browser that utilizes SSL (Secure Sockets Layer) protocol designed to provide a secure
channel between the computer of the customer / user and the bank. The browser can
communicate with the bank using maximum encryption (128-bit key).
The SSL protocol ensures security of the data transfer channel, therefore we advise that
users exercise caution when using publicly available computers (e.g. at Internet cafes).
Phone +371 67444444 (business days from 8:00 to 20:00)
Business Internet Banking is a web-based software program where you can do virtually all
settlements that are possible at branches, as well as retrieving any necessary information
about account activity.
The country, company and account you wish to work with can be selected from list at the top
of the page.
You can add up to 10 sections to your shortcuts to improve your day-to-day Internet Banking
experience. If you wish to add a section to shortcuts, go to that section and add it by clicking
on the link Add page to shortcuts.
Business Internet Banking consists of 7 parts:
 Day to day banking
 Payment collection
 Finances, Leasing, Insurance
 Deposits, investments, custody
 Traderoom
 Group and international services
 Useful Information
After logging on to Internet Banking, the first page shows information about all of the
company’s accounts and liabilities, offers from the bank, unread messages from the bank.
Information is grouped in two parts:
 Account No. - current account number;
 Balance - account balance;
 Credit – credit limit approved for the account;
 Reserved – an amount of money reserved for execution of a payment (e.g. card
 Available balance – amount in the account available for use. The available balance is
calculated as the sum of balance and credit limit minus any reserved amounts.
 Total – the account balance in LVL currency as calculated at Swedbank exchange
 Account number – deposit account number;
 Maturity date – the date until which the amount remains in deposit;
 Amount – the amount of deposit in the relevant currency;
 Exchange rate – Swedbank exchange rate at which the account’s currency value is
calculated in LVL;
 Value – the amount of deposit in LVL currency as calculated at Swedbank exchange
 Total – the total deposit account balance in LVL currency.
 Account – securities account number;
 Price – security’s market price and currency (the market price may differ from the
actual market price as data is updated every 15 – 20 minutes);
 Quantity – the number of securities;
 Value – the price of the security multiplied by the number of securities;
 Exchange rate – Swedbank exchange rate at which the account’s currency value is
calculated in LVL;
 Market value – the value of the security multiplied by Swedbank exchange rate;
 Total – the total market value in LVL currency.
Total assets – the combined balance of current accounts, deposits and securities accounts as
calculated at Swedbank exchange rate, and in other currencies reflected.
To have your total assets re-calculated in a currency of your choice, select it from the
currency menu.
The total amount is shown based on the positions visible / open on the screen only.
LIABILITIES (previous day’s situation is shown as data is retrieved from the bank’s
Loan type – name of the loan;
Expiration date – the end date of the loan contract;
Interest rate – rate of interest on the loan;
Limit (LVL/USD/EUR) – limit of approved loans;
Loan balance (LVL/USD/EUR) – the outstanding loan balance.
Total liabilities – total overdraft (credit line), loan, credit card balance and the utilized credit
limit, calculated at Swedbank exchange rate in LVL currency. This shows the total amount of
liabilities for all positions in individual currencies, and in LVL currency at Swedbank exchange
rate. To have your total liabilities re-calculated in a currency of your choice, select it from the
currency menu.
The total amount is shown based on the positions visible on the screen only.
Account balance
The present balance of current accounts, credit line limits, reserved amounts, term deposit
status, and amount of funds available. Accounts can be selected from menu at the top. If
there are any reserved amounts in the account, you can access further details by clicking on
the reserved amount label. The reserved amount will be shown in a new window and contain
the following parameters:
 date – the day when the amount was reserved (if the amount was reserved
as a result of e.g. card payment, then it will be the date of that payment);
 amount – amount reserved;
 details – further information on the amount reserved.
When a term deposit account is selected, the following information becomes available:
opening date – the day when the deposit was registered;
deposit type – type of deposit;
currency – the currency in which the deposit was registered;
contract amount – the registered amount of deposit;
deposit balance – the amount transferred into the deposit account;
period – the deposit start and end date and period;
interest per annum – the rate of interest the deposit pays on annual basis;
accrued interest – the interest accrued up to and including the preceding day;
calculated interest – interest to be paid at the end of the deposit period;
principal amount will be transferred to – name of the company and the number of the
account to which the originally deposited amount will be transferred upon maturity;
interest will be transferred to – name of the company and the number of the account
to which interest accrued on the deposit will be transferred upon maturity;
extension – the terms and conditions of extending the deposit;
deposit status – information about whether the deposit is open (only registered, no
interest accrues), active (with accrual of interest), or closed.
1.2. Account statement
Select the number of the required account from the account menu at the top of the screen:
Specify the time period you wish to be covered in the account statement:
 by period – select the relevant time period in the menu (today, yesterday, current
week, current month, previous week, previous month, from the beginning of last
month to today),
 by start and end of period – select the start and end date of the period you need. The
account report can show all information about transactions in the account from the
time it was opened however not earlier than start of 2000. The maximum time span in
one account statement is 2 years, while the number of entries in one request cannot
exceed 5000.
Statement format:
 Short format - form of account statement that shows the main elements of account
transactions, all being arranged in one row. Account statement data can be sorted by:
operation date, document number, transaction amount, information to payee.
 Long format – form of account statement where more payment details, payment
reference number, archive code are shown. Payments can be opened and printed by
clicking on the transaction counterparty’s name, registration number, information to
Salary payments: If the parameter is selected separately, the account statement will show
salary payments to every payee in the list. If the parameter is selected on group basis, the
total amount of payroll will be shown for each beneficiary bank separately.
Commission fee: select this parameter to see the total amount of the day’s commission fees
as one amount. If selected on separate basis, the statement will show each commission fee
with a separate explanation of the basis for charging that fee.
If some special search criteria need to be specified, that can be entered as filter parameters
(Advanced filters). Filter parameters can be saved for future use.
The resulting account report can be saved as a data file. To do that, first select the required
type of account statement and then click on the ‘Save as file’ button. Data can be saved in a
range of formats e.g. CSV, Telehansa, etc. File format descriptions are available on the
website at http://www.swedbank.lv/eng/pakalp/jr_3_0_6.php
File format type can be selected in section Settings / General settings / Exchange file settings.
Additionally, the file can be saved in PDF document format (by selecting the extended format)
for later viewing or for forwarding to a colleague.
1.3. Standard statement
Standard statements are prepared in compliance with regulations of the Bank of Latvia.
This section contains pre-ordered account statements. Here, you can also make new
requests for account statements.
To open Standard statement, click on the required standard statement number and the
standard statement will be shown in a separate window. Account statements can be printed
or saved in file by clicking on the relevant button. To delete a standard statement from the list,
mark the relevant field and click on Delete selected. Standard statements that are more than
month old will be deleted automatically. By clicking on button Request standard statement,
you can view statements already ordered for the specific account, as well as order new ones.
In Business Internet Banking, account statements can be ordered for the following periods:
 Day;
 Decade;
 Month.
At branches, in addition to the above, statements for the following periods can be ordered:
 Week;
 Quarter;
 Six-months;
 Year.
Standard statements can be ordered in Latvian or in English. Statements are electronically
These statements are officially valid for accountants and auditors without the bank’s original
stamp. Information on all parameters, fields and data required to be included in the statement
under regulations of the Bank of Latvia is available on the website of the Bank of Latvia at
http://www.bank.lv/lat/main/all/noract/mak_sist/bkisnoteikumi .
1.4. Incoming international payments
Information on international payments transferred to or expected in the current account.
In this section, you can view all incoming international payments – both which already
transferred to the account and which are in processing. Here, you can specify a future date as
the end date in case the incoming international payment is expected in future.
1.5. Overdraft report
Information about the credit line: limit used, interest rate, accrued interest.
Data can be requested on specific periods – previous month, week, etc.
1.6. POS reports
Reports on transactions in Swedbank POS terminal are ordered upon signing agreement for
use of POS terminal. If they were not ordered then, it can be done later by writing an
application to the bank.
1.7. Factoring reports
This shows data about your factoring contracts and the latest factoring invoice and amount.
To enter the finance report data, select “New report” sub-section in the program and
complete all required report sheet fields.
Once the balance data and Loss and income statement is completed, the user can save it by
clicking on “Save” button under the balance sheet or send it to the bank by clicking on
“Submit to the bank”. Balance report can be submitted when in Full Access or Transactions
Balance reports that have been submitted or are in progress can be viewed in section
The company manager will see the balance report and approve it. You will have the chance to
know it when the balance sheet status changes to “Approved” in section Account Reports >
My finance report >Overview.
Payments section can be used for performing all transactions related to accounts (domestic,
international, salary payments and currency exchange transactions). Here, you can:
 Set up or import payment orders from a file, or set up currency exchange
 Correct details of payments or currency exchange transactions;
 Confirm payments and currency exchange orders;
 Check, or keep track of, payment and currency exchange order statuses;
 Set up defined payments on the basis of an existing payment or create new defined
payments for domestic, international and salary payments;
 See the information contained in the payments archive about recent payments made
within last 3 months or last 100 transactions (in case a payment can no longer be
found in this section, you can locate it in the account statement by choosing “long
The list of payments shows all payment orders (domestic, international and salary payments),
as well currency exchange orders.
The list contains information about payments with the following statuses:
Prepared – payment orders that have been prepared and saved, but not confirmed
any user; in case of requirement to be confirmed by two users, the payment has not
been confirmed such two users, and in case of requirement to be confirmed by one
user, the payment lacks confirmation by any user;
Executing – payment orders submitted to the bank, but not yet executed (not moved
to payment history); international payments that lack the necessary funds to be
Accepted (username) – this status may only appear when the payment is to be
confirmed by two users. The payment order has already been confirmed once, yet it
needs to be confirmed by another user;
Defective– payment orders which for some reason have been refused / cancelled
(e.g. ‘error in payee’s name’, ‘payment order already exists’, ‘error in beneficiary
bank’, ‘cancelled by the customer / bank’).
Waiting for crediting – if a future execution date is specified for a payment.
Waiting for funds – if a payment has been confirmed by the account lacks
sufficient amount of money for execution of payment. (payments remain in this status
for 10 calendar days, awaiting sufficient funds for execution of the payment)
Payment orders can be prepared through menu Payments / Domestic payments and
Payments / International payments. For currency exchange transactions, go to Payments /
Currency exchange.
Payment list – processing of payments
The payment list can sort payments in ascending or descending order by column names:
 Type – in alphabetic order by payment types;
 Doc. No. - document number;
 Date – transaction/payment date;
 Beneficiary’s name – in alphabetic order, by names;
 Details;
 Amount;
 Status – payment status.
All payments you wish to delete, execute or confirm can be selected together by checkmarking the field
If you wish to delete, execute or confirm only some of the payments listed, check-mark those
individual payments. After deleting, submitting or confirming payments, the choice must be
confirmed by clicking on the relevant button, after which payments will be sent to the bank or
Payments can be deleted from the payment list if they have one of the following statuses:
prepared, confirmed, defective, waiting execution date.
Payments with a future execution date can be deleted through Internet Banking. After
deletion, the payment will be shown in the payment list with status ‘defective’.
Payment execution / acceptance
To avoid having to confirm every payment by a code from the code card or security token,
Internet Banking offers an alternative way of how users can confirm payments for delivery to
the bank.
Payments available for confirmation by the user are listed with status ‘prepared’ or with status
“Accepter surname” (if the Remote Banking Services Agreement contains a requirement that
payments must be confirmed by 2 users).
Approval of payments requires the following actions to be confirmed:
Select the check box in the first column opposite to the payment you wish to “execute /
accept”. Alternatively, you can mark all payments for authorization by ticking the “Mark
all” check box in the first row.
Click the button “Execute / accept selected transactions”.
The screen will change to summary and confirmation window. The confirmation window
shows how many and what type of payments, grouped according to currencies, have
been marked for confirmation. The summary information lets you make sure, for the last
time before execution or acceptance, that the total amount of selected payments is
If information in the summary is correct, the user enters the required code from the security
token or the required partial code from the code card and clicks on “Execute transactions”.
Payments are sent to the bank for execution and now their status in the payment list changes
to “Executing”.
Execution of payments can be monitored in the payment list. Once the money is debited from
the company’s current account, the payment is automatically moved to the payment archive.
Normally, it takes 5 – 15 minutes. If the payment contains an error preventing it from being
executed, the payment will be in the payment list with ‘defective’ status. It will be available
for correction and approve payment again.
Payment order correction
Payment orders can be corrected if they have been prepared, are awaiting second
confirmation or are defective:
 click on the payee’s name in the payment order (in case of currency exchange, it is
the company’s name in whose account the transaction is being made);
Payments details are then shown, the necessary information can be edited, and payments
can be saved, submitted for execution and confirmed. Also, previous confirmer’s name and
confirmation date will be shown here.
After any changes in the payment, you need to click on Save; if you click on Back, you will be
taken to the previous menu without changes being saved. In case of two confirmers, clicking
on Save will cause the first confirmation to become invalid due to changes having been made
and the payment status changing to “prepared”.
When you start preparation of a domestic payment order from the menu Payments /
Domestic payments, the screen will display a blank payment order form. You will have a
choice between filling in a new payment or using a payment defined by the bank.
A standard payment form needs to be filled in. After filling in data, the payment can be
executed at once or saved as a template.
The “execute/accept transaction” button is only available to users operating in Transactions
or Full Access mode.
Select the “Save” button to have the payment order saved in the payment list for later
Clicking on the Execute/accept transaction button will cause the payment status to be
changed to:
Accepted – second user’s confirmation required for submitting the payment order to he bank;
Executing – if one confirmation is required for submitting the order to the bank.
Waiting for funds – if, at the time of execution of the payment order, the funds are not
sufficient (as soon as the required amount of money is in the account, the payment will be
automatically executed within 10 – 15 minutes; however, if the required amount does not
become available within 10 calendar days, the payment will be cancelled and get “defective”
The payment status is shown in the menu Payments / List of payments if the payment order
is not executed, or in the menu Payments / Payment archive if it is executed. Executed
payments can be added to defined payments or set up a new payment.
After you start setting up a payment order in the menu Payments / International payments,
a blank payment order form will be displayed. On the top of the page, you will need to select
the form of payment – International or European.
Fields in the international payment order:
1. Defined payment – you can select a payment based on already provided templates
(defined payments);
2. To Swedbank Group bank – payments made to Swedbank in Estonia, Lithuania, Sweden,
Finland, Denmark, Norway, or Russia. If any of these banks is selected, some payment
details will be completed automatically in the form. This payment form is always
recommended in case of transferring money to a Swedbank Group bank.
3. Document number – the next sequential number is offered. This can be edited according
to your preferences. Document numbering is shared for all payments (domestic,
international, salary payments, currency exchange);
4. Payment processing date – may not be earlier than the document date or the present
5. Payment type – choice between economical, standard or express payment.
6. Transaction costs paid by – choice of the party to the transactions who will cover the cost
of the transfer:
a) “Shared” – payer bank’s charges are covered by the payer and beneficiary bank’s
charges are covered by the payee;
b) “Remitter” – the payer bank’s and the beneficiary bank’s charges are covered by the
International payment
Fill out the standard payment form and then click on the “Forward” button.
In the next window, check the information you have entered and either execute the payment
or save it for processing later.
Clicking on the Execute transaction button will cause the payment status to be changed to:
Accepted – second user’s confirmation required for submitting the payment order to he bank;
Executing – if one confirmation is required for submitting the order to the bank.
Click on the Save button to have the payment saved in the payment list;
Click on the Edit payment button to go one step back (filling in the payment form).
The payment status is shown in the menu Payments /List of payments if the payment order
is not executed, or in the menu Payments / Payment archive if it is executed.
International EUR payment
European payments can be made to European Union member states and in EUR only (for
http://www.swedbank.lv/eng/pakalp/pr_1_2_7.php ).
Select European Payment. Some fields are completed automatically, some need to be filled in
with the required information manually. If you wish to, you can add SEPA attributes in the
payment (these attributes are not mandatory). The rest of the process is identical to
international payments.
To prepare salary payments and send them to the bank for execution for a number of
employees through Internet Banking, use the Payments / Salary payments menu.
The Salary payment list (payroll) will need to be set up from scratch only once as in future
you will be able to supplement and modify the list by deleting or adding faulty or new entries.
Opening the salary payment form will display a partially filled-in salary payment. You need to
fill in the blank payment form fields – salary recipients.
1. List name – the field is completed with the text “Salary list No. …” this may be
modified as necessary. The salary list can found by this name in the Payment list
menu while in processing at the bank. If the list is saved with this name, it will be
stored under Defined payments menu and be available for future use with only
minor modifications to be done as necessary.
2. Details – these are payment details to be shown in each payee’s account statement
as payment information. The payment explanation will be the same for all payees.
3. Delete – clicking on “Delete selected” will cause line (-s) of payee (-s) to be deleted.
4. Add new beneficiary – add new payee line to the list.
5. Total amount and Number of beneficiaries will be shown in the list’s total amount
and number of beneficiaries. This allows checking the accuracy of the list at any
6. Similarly to domestic payments, salary payments can be saved by clicking on Save
button. The saved payment can be modified, deleted, or executed. Saved payments
can be found under List of payment.
7. After clicking on the Forward button, payments can be confirmed for execution.
In the account statement and in the payment archive, the salary list will be broken down and
payments will be shown as domestic payments. The payment can be saved as a defined
salary payment immediately after authorization and while in processing. Save the salary
payment as a defined payment to avoid having to do this all from scratch the next time you’ll
need to transfer salaries.
Payment files can be imported in section Payments / Payment import. Click on the Browse
button to locate the file for import and upload it to Internet Banking site by clicking on the
Import selected file button.
Importing can be done for files with domestic payments, international payments, and salary
payments. If payments are imported in the salary payment format, then in the payment list all
payees will be shown as one single payment order (clicking on this prepared salary payment
will reveal each separate payee).
Information on file formats supported by Internet Banking is available at
After file import, information about the number of payments and total amount is shown.
Lines that contain errors will not be imported. All imported payments will be available in
section Payments / List of payments.
Section Payments / Payment archive shows payment orders (domestic and international)
and currency exchange orders executed by the bank. The payment history covers last 3
months or last 100 transactions. You can select how many of the recent entries you wish to
see in one page / screen on the top of the page.
Payments can be filtered by order type (domestic, international, currency exchange /
The payment archive can be used to set up a new payment with the same details. To do so,
click on the payee’s name or archive number and then on Start new payment, after which a
new payment orders will be displayed containing editable payment detail fields. The new
payment can be saved as “Prepared” or confirmed. One or a number of payments can also be
printed in PDF format.
Section Payments / Defined payments contains a list of currently defined payments, also
offering to set up new ones or modify and delete payment order templates. Defined payment
orders are grouped by types – domestic, international, and salary payments. Execution of a
payment with a defined payment details will open a payment order form will completed but
editable payment order fields / details.
There are 2 ways to start a payment with defined payment details:
 Go to section Payments / Domestic, International or Salary payments. Choose the
necessary payment from the „Defined payments” field (in case of salary payments, click
on the defined payment name and press Add defined button).
 Go to section Payments / Defined payments. Click on the existing defined payment
name, after which an already filled-out payment form will open.
Then, all actions are the same as with making payments in section Payments / Domestic
payments; Payments / International payments or Payments / Salary payments.
Setting up new defined payments
Domestic defined payment
To create a new domestic defined payment, click on the Add domestic defined payment
button, after which the defined domestic payment form will be opened.
International defined payment
To create a new international defined payment, click on the Add international defined
payment button, after which the defined international payment form will be opened.
Defined salary payment
To create a new defined salary payment, click on the Add defined salary payment button,
after which the defined salary payment form will be opened.
The new defined payment can be saved or submitted for execution.
To edit details of a defined payment, click on the Edit at the end of line of the relevant defined
After modification, click on Save or Back button if you do not wish to save the changes made.
To delete a defined payment, select the payment and click on the Delete selected button.
Currency exchange transactions can be set up in section Payments / Currency exchange.
The currency exchange form is displayed on the screen. It also shows the amounts (in all
currencies) available in the selected account.
You need to complete just one of the blank fields (Amount bought or Amount sold), the
other value will be calculated automatically. Click on the Calculate button to have the amount
and the exchange rate displayed. Exchange rate information is available in section Payments
/ Currency exchange / Exchange rates. Click on the Convert button and the purchased
amount will be transferred to the account. Click on Save to have the exchange transaction
saved for later processing and make it available in section Payments / Payment list.
Currency exchange order statuses can be viewed in section Payments / List of payments if
the currency exchange transaction is pending or in section Payments / Payment archive if
the currency exchange transaction has already been completed.
In Internet Banking, you can enter into new Direct Debit contracts or terminate existing ones.
Existing contracts can also be viewed here.
Go to section Payments / Direct Debit to see all presently valid direct debit agreements.
Direct debit contracts can be arranged to be viewed by various parameters.
Choose one of the offered contract selection modes to see the following information about
existing contracts:
Payee – the name of the beneficiary;
Payer’s account – the account that will be debited according to direct debit orders,
Beginning date – date when the contract comes into force;
End date – the end date specified by the customer or indication of being open-ended.
Other direct debit contract details are also provided.
To view last 6 paid invoices, click on the Pending amount due for the contract, the invoices of
which you wish to see.
Setting up new Direct Debit contracts
New direct debit contracts can be added by selecting the Beneficiary from the alphabetically
arranged list offered by the Bank.
Depending on the Beneficiary, the following information is shown or required in the next
Beneficiary’s customer identifier (invoice number, telephone number, or contract ref.
number) – this data is defined by that company you wish to sign the direct debit contract with;
Month and year of first payment (Start date) – will be shown automatically depending on
the date on which you are entering into the direct debit contract;
In force until (End date) – here you can optionally enter an end date of your choice.
Payment limit – completion of this field is optional. If the limit specified by you is lower than
the invoice amount, the direct debit payment will not be executed or will be executed partly.
Other required information.
Click on Forward to have all the entered information displayed and see the terms of the
Direct Debit Agreement below it. Insert the requested code from the code card / security
token and click on Save to enter into the Direct Debit Agreement and to have the signed
Agreement and its details displayed on the screen.
Direct Debit Agreement termination / editing
In section Payments / Direct Debit, choose the agreement you wish to terminate / modify
and click on the name of the Agreement. Click on the relevant button.
In case of termination, you will be prompted for confirmation of termination of the agreement
and after clicking on “Yes”, the agreement will be terminated.
With standing orders, you can have a pre-defined, constant amount of money automatically
transferred at specified time to one payee. Standing orders can be set up and cancelled.
To create a new standing order, click on Add new standing order button.
You can either select a payment defined by the bank or by you, or create new.
The following payment order data are required:
Beneficiary’s bank – select one from the list provided;
Beneficiary name;
Beneficiary account;
Details - payment details;
Amount – if no amount of payment is specified, all funds in the given currency present in
the account will automatically be transferred;
Payment currency;
Conditions for execution of standing orders:
Beginning of contract – by default, the present date is inserted;
First payment – the date of first payment;
Last payment – date on which the standing order is to be terminated. If not specified, the
standing order contract will be open-ended;
Payment frequency – the following execution frequencies are offered: daily, weekly,
monthly, quarterly, one in 6 months, once a year.
After the payment order is filled out, read the terms of standing orders. To confirm the
contract, insert the requested code from the code card / security token, click on “Confirm
agreement”, after which the standing order will be submitted to the bank.
In this section, all cards of the company may be viewed and card agreements can be
changed (card limits, branch for receiving etc) When the section Bank cards/Company
cards is opened, each card is shown in a separate row and the following information is
1) Holder name (first name and surname);
2) Card number;
3) Card type;
4) Expiry date;
5) Card status (active, suspended etc);
6) Account number (account which the card is attached to);
By clicking on the card number, the section “Cards statement” will be opened and the filtering
criterion “show transactions with this card only” will be applied automatically.
To view the terms and conditions of the card and/or change them, click on View/change.
The following information is available in the agreement:
1. Card holder information
2. Card information
3. Card status and limits
Click on the Back button to go back one page/step. Card agreements can be viewed also in
PDF format and saved or printed if required.
Changes in card agreements
If you want to change conditions of the card agreement, click on View/change by the
respective card, and then the system will show complete information about the card and the
conditions can be changed there. To make changes in the card agreement, user must have
full mode for the account which the card is attached to. To change the status of a card, the
user must have code calculator.
It is possible to change the following agreement conditions:
1) renew or not the card upon expiration;
2) the branch which the card will be sent to if the card is renewed;
3) to permit or prohibit payments with the card and change the card limits for payments;
4) to permit or prohibit cash withdrawals with the card and set the card limits for cash
5) to permit or prohibit payments at ATMs with the card and change the card limits for bill
6) to permit or prohibit cash deposits at bunch note acceptors (BNA) with the card and set the
card limits for cash deposits at BNAs;
When the changes are done, click on the Forward button to see the new card limits and
agreement conditions.
If you want to approve changes, approve the agreement conditions and click on Confirm.
Click on the Back button to go back one step.
If you decide not to approve any changes and want to return to the section
Bank/Agreements/Cards, click on the Cancel button.
You can print or save card agreements in PDF format by clicking on the relevant link
(Adobe Reader must be installed on your computer to view them).
Traderoom is a section on Swedbank’s Business Internet Banking website where you can
perform currency exchange (Spot), put money on term deposits, or execute foreign exchange
Forward and Swap transactions.
Execution of transactions in the Traderoom facility requires the following agreements with a
customer to be in force:
 Financial Market Transactions Agreement;
 Traderoom System Agreement.
The representative of the company willing to execute transactions in the Traderoom is
required to have the Remote Banking Services Agreement signed and “with transaction
rights” must be check-marked in the Traderoom system Agreement.
If you have any questions or uncertainty concerning the Traderoom facility, Spot, Forward,
Swap or Deposit transactions, please get in touch with FX & Fixed Income Sales SubDepartment by calling 67 444 141 on working days from 9:00 till 17:00.
To exchange currency on Swedbank’s Business Internet Banking website, proceed to section
Traderoom / Foreign Exchange / Spot.
1.1. Exchange rate indications
The exchange rates displayed are indicative and the actual exchange will not be executed at
these rates. The bank is not obliged to execute transactions with the Customer at the
indicative exchange rates.
The actual exchange rate for transactions will be offered by the Bank after receiving request
for a specific transaction.
1.2. Spot transactions
Select the currency to buy and the currency to sell in the Foreign exchange/Spot/Spot
section and enter only single transaction amount. To find out the bank’s offer for a specific
foreign exchange transaction, click the “Request transaction offer” button. If you click the
“Calculate only” button, the offered rate will be for informative purposes only and, hence, not
be used for executing the transaction. If you request more than one transaction offer, the
offered exchange rate may differ for different transactions.
If you would like to get a new price offer, click the “Request new price” button and a new
exchange rate will be offered. The rate offered will depend on the situation in the currency
If you find the rate acceptable, you must confirm the transaction within 30 seconds by clicking
“Confirm transaction” button.
After a confirmation, the transaction details and the transaction status will be displayed.
Provided there are enough funds on the account for executing of the transaction, the
transaction will be booked on account within 15 minutes. Later the transaction details can also
be accessed in Foreign exchange/Spot/Spot report section.
Click the “OK” button to perform another Spot transaction – currency exchange.
If you are willing your most frequently performed Spot transactions to be saved as templates,
proceed to Foreign exchange/Spot/Spot section, select the currency to sell and to buy, and
click the "Add currency pair to Favorites" button.
More than one currency pair can be added. Every currency pair and transaction direction
must be added separately. This will also allow calculating indicative exchange rates and
requesting transaction offers in the “Favorites” section.
1.3. Spot report
Information about all the executed Spot transactions can be accessed through the "Spot
report" section.
The information available includes transaction date, currency pairs, transaction amount in
each currency and the exchange rate. Click on the transaction number to access further
details of the transaction.
1.4. Favorites
The following options are available in the “Foreign exchange/Spot/Favorites” section:
 Request an indicative price calculation by entering the amount to sell or to buy
 Request a transaction offer by entering the amount to sell or to buy
 Delete a currency pair