W
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Manutenzione
Maintenance
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Wartung
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Entretien
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Mantenimiento
d-COLOR MF3300 / MF3800
Code: 582607en
PUBLICATION ISSUED BY:
Olivetti S.p.A.
Gruppo Telecom Italia
Via Jervis, 77 - 10015 Ivrea (ITALY)
www.olivetti.com
Copyright © 2013, Olivetti
All rights reserved
The mark affixed to the product certifies that the
product satisfies the basic quality requirements.
The manufacturer reserves the right to carry out modifications to the product described in this manual at any time
and without any notice.
ENERGY STAR is a U.S. registered mark.
The ENERGY STAR program is an energy reduction plan introduced by theUnited States Environmental Protection
Agency in response to environmental issues and for the purpose of advancing the development and utilization of
more energy efficient office equipment.
Your attention is drawn to the following actions which could compromise the conformity attested to above, as well as
the characteristics of the product:
• incorrect electrical power supply;
• incorrect installation, incorrect or improper use or use not in compliance with the warnings provided in the
User’s Manual supplied with the product;
• replacement of original components or accessories with others of a type not approved by the manufacturer, or
performed by unauthorised personnel.
All rights reserved. No part of this material may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording or by any information storage and retrieval
system, without permission in writing from the Publisher.
Table of contents
1
2
3
4
Cleaning This Machine
1.1
1.2
1.2.1
Before getting started .................................................................................................................... 1-3
Cleaning ........................................................................................................................................... 1-5
Cleaning the outside of this machine..................................................................................................1-5
Control Panel ..................................................................................................................................... 1-5
Exhaust Air Duct ................................................................................................................................ 1-5
Outer Covers...................................................................................................................................... 1-5
Original Glass..................................................................................................................................... 1-6
Original Cover Pad ............................................................................................................................. 1-6
1.2.2
Cleaning the Paper Feed Rollers ........................................................................................................1-7
Cleaning the Paper Feed Rollers of the Manual Feed Tray ............................................................... 1-7
Cleaning the Paper Feed Unit of Tray 1/2/3 ...................................................................................... 1-8
Cleaning the Transport Roller of Tray 2/3 .......................................................................................... 1-8
Cleaning the Paper Feed Roller of the ADF ....................................................................................... 1-9
1.2.3
Cleaning the Laser Lenses................................................................................................................1-10
Checking and Replacing Consumables
2.1
Checking the status of consumables............................................................................................ 2-3
Consumables replacement messages............................................................................................... 2-3
Checking the consumable level ......................................................................................................... 2-3
2.2
2.2.1
Replacing consumables ................................................................................................................. 2-4
Replacing a Toner Cartridge ...............................................................................................................2-4
Handling a Toner Cartridge................................................................................................................ 2-4
Storing Toner Cartridges.................................................................................................................... 2-4
Replacement procedure .................................................................................................................... 2-5
2.2.2
2.2.3
2.2.4
2.2.5
2.2.6
2.2.7
2.2.8
Replacing an Imaging Unit..................................................................................................................2-8
Replacing a Waste Toner Bottle .......................................................................................................2-13
Replacing the Transfer Roller............................................................................................................2-14
Replacing the Transfer Belt Unit .......................................................................................................2-16
Replacing a Toner Filter ....................................................................................................................2-21
Replacing a Fusing Unit ....................................................................................................................2-22
Replacing a Staple Kit.......................................................................................................................2-27
Clearing a Paper Jam
3.1
3.2
3.2.1
3.2.2
To prevent a paper jam .................................................................................................................. 3-3
When a paper jam has occurred ................................................................................................... 3-4
Paper jam message screen.................................................................................................................3-4
Clearing a paper jam in the Manual Feed Tray or Transfer Roller ......................................................3-4
Clear procedure ................................................................................................................................. 3-5
3.2.3
Clearing a paper jam in Tray 1 ............................................................................................................3-6
Clear procedure ................................................................................................................................. 3-7
3.2.4
3.2.5
3.2.6
3.2.7
Clearing a paper jam in Tray 2/3.........................................................................................................3-9
Clearing a paper jam in ADF .............................................................................................................3-10
Clearing a paper jam in the Duplex Option.......................................................................................3-11
Clearing a paper jam in the Fusing Unit............................................................................................3-12
Clear procedure ............................................................................................................................... 3-13
3.3
3.4
Troubleshooting for paper jam .................................................................................................... 3-16
Clearing a Staple Jam................................................................................................................... 3-18
Troubleshooting
d-Color MF 3300/3800
Contents-1
4.1
4.2
4.3
4.3.1
4.3.2
4.3.3
4.4
4.5
4.5.1
4.5.2
4.6
4.7
4.8
5
Checking Counters
5.1
6
The power is not turned on ............................................................................................................ 4-3
The Touch Panel is not displayed.................................................................................................. 4-3
Cannot print..................................................................................................................................... 4-4
Cannot print ........................................................................................................................................4-4
Problems on print quality ....................................................................................................................4-7
When the bit count does not match between the server and the client .............................................4-9
Cannot perform network scanning ............................................................................................. 4-10
Cannot perform fax/internet fax .................................................................................................. 4-11
Cannot perform Fax TX.....................................................................................................................4-11
Cannot perform Fax RX ....................................................................................................................4-12
Cannot perform copy.................................................................................................................... 4-13
Trouble in use of Finisher FS-P03 ............................................................................................... 4-15
Major messages and actions....................................................................................................... 4-16
Warning messages........................................................................................................................... 4-16
Error messages ................................................................................................................................ 4-17
Service call....................................................................................................................................... 4-19
Checking the counter ..................................................................................................................... 5-3
Index
Contents-2
d-Color MF 3300/3800
1
Cleaning This Machine
1.1
1
1
Before getting started
Cleaning This Machine
NOTICE
Thoroughly read all the precautions and warning labels, and be sure to follow their instructions. These labels
are provided inside the door of this machine or inside the machine.
1.1
Before getting started
Carefully handle this machine so that you can use it for an extended period of time. A failure caused by incorrect use or rough handling is not covered by the warranty
If dust or slips of paper are left inside or outside this machine, it may reduce printing quality. We recommend
that you periodically clean this machine. Follow the guideline shown below.
-
When cleaning the inside of this machine or clearing a paper jam, exercise care not to touch around the
Fusing Unit because internal components such as the Fusing Unit may be hot.
-
Do not place any objects on this machine.
-
To clean this machine, use a soft cloth.
-
Do not spray detergent directly on the surface of this machine. If detergent gets into this machine
through holes, slots, etc., it may damage internal circuits.
-
Do not use abrading or corrosive agents, including solvents such as alcohol, benzene, or thinner, to
clean this machine.
-
When using detergent such as neutral detergent, try it on an obscure part of this machine to check its
effectiveness.
-
To clean this machine, do not use a sharp or textured object such as a wire, plastic cleaning pad, or
brush.
-
When you close the door of this machine, do it carefully. Do not do anything that might make this machine oscillate.
-
Do not cover this machine directly after using it. Turn the power off, then wait until this machine becomes cool.
-
Do not leave the door of this machine open for a long period of time. Especially, in bright light, Imaging
Unit may be damaged.
-
Do not open any door of this machine during printing.
-
Do not align sheets of paper at the top of this machine.
-
Do not grease or disassemble this machine.
-
Do not set this machine on an incline.
-
Do not touch the electric wiring, gears, or laser beam unit. Doing so may lead to a machine failure or
reduce printing quality.
-
Do not load an excessive number of sheets of paper in the output tray. Doing so may cause a paper
jam or paper curling.
-
When moving this machine, at least two people are required to do so. To prevent toner from spilling,
keep this machine horizontal when carrying it.
d-Color MF 3300/3800
1-3
1
Before getting started
-
1.1
When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below.
46 kg
102 lbs
-
When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also,
do not hold handles (drawers) of the Paper Feed Unit or Right Door. Doing so may damage the Paper
Feed Unit.
-
Before connecting the power cable of this machine to the power outlet, check that internal components
removed at the time of cleaning have been installed to their original positions.
-
If your hand is stained by toner, wash it with cool water and neutral detergent.
7WARNING
-
Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable.
Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this
machine or an electric shock.
7CAUTION
1-4
-
If any toner enters your eyes, immediately wash them with cool water, then contact your doctor.
-
The Fusing Unit is heated. The temperature of the Fusing Unit slowly reduces (wait for 1 hour).
d-Color MF 3300/3800
1.2
1.2
1
Cleaning
Cleaning
7WARNING
-
1.2.1
Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable.
Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this
machine or an electric shock.
Cleaning the outside of this machine
Control Panel
Exhaust Air Duct
Outer Covers
d-Color MF 3300/3800
1-5
1
Cleaning
1.2
Original Glass
Original Cover Pad
1-6
d-Color MF 3300/3800
1.2
1.2.2
1
Cleaning
Cleaning the Paper Feed Rollers
If the Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur.
Cleaning the Paper Feed Rollers of the Manual Feed Tray
1
Open the Manual Feed Tray.
2
Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked.
3
Wipe off the Paper Feed Rollers with a soft and dry cloth.
4
Close the Manual Feed Tray.
d-Color MF 3300/3800
1-7
1
Cleaning
1.2
Cleaning the Paper Feed Unit of Tray 1/2/3
0
Tray 2/3 is available when the optional Paper Feed Unit is installed.
1
Open the tray.
2
Wipe off the Paper Feed Rollers with a soft and dry cloth.
3
Close the Tray.
Cleaning the Transport Roller of Tray 2/3
0
Tray 2/3 is available when the optional Paper Feed Unit is installed.
1
Open the Right Door of Tray 2/3.
% When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance.
1-8
2
Wipe off the Transport Roller with a soft and dry cloth.
3
Close the Right Door of Tray 2/3.
d-Color MF 3300/3800
1.2
1
Cleaning
Cleaning the Paper Feed Roller of the ADF
1
Open the ADF Cover.
2
Wipe off the Paper Feed Roller at the rear side of the cover with a soft and dry cloth.
3
Close the ADF Cover.
d-Color MF 3300/3800
1-9
1
1.2.3
Cleaning
1.2
Cleaning the Laser Lenses
This machine has four laser lenses. Follow the steps shown below to clean all the laser lenses.
0
The Laser Lens Cleaning Tool is stored in the Front Cover.
1
Open the Front Cover.
2
Take out the Laser Lens Cleaning Tool.
3
Pull out the Waste Toner Bottle as well as the Toner Cartridge and Imaging Unit of the target color.
% For information on how to remove a Toner Cartridge, refer to page 2-4. Inclining the Toner Cartridge may cause toner to spill.
% For information on how to remove a Waste Toner Bottle, refer to page 2-13. Inclining the Waste
Toner Bottle may cause toner to spill.
% For information on how to remove an Imaging Unit, refer to page 2-8. Cover the removed Imaging
Unit with a cloth to keep from being affected by light.
1-10
d-Color MF 3300/3800
1.2
1
Cleaning
4
Align to the Print Head Glass, then insert the Laser Lens Cleaning Tool inside with the sponge side
facing downward, then move it back and forth several times.
% Repeat this operation for all the Print Head Glass.
5
Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit.
% For information on how to install a Toner Cartridge, refer to page 2-4.
% For information on how to install a Waste Toner Bottle, refer to page 2-13.
% For information on how to install an Imaging Unit, refer to page 2-8.
6
Return the Laser Lens Cleaning Tool to the holder.
% The Laser Lens Cleaning Tool is an accessory of this machine. Return the Laser Lens Cleaner to
the laser lens cleaner holder so that you do not lose it.
7
Close the Front Cover.
d-Color MF 3300/3800
1-11
1
1-12
Cleaning
1.2
d-Color MF 3300/3800
2
Checking and Replacing
Consumables
2.1
2
Checking the status of consumables
2
Checking and Replacing Consumables
2.1
Checking the status of consumables
Consumables replacement messages
Users will be informed of the time to replace consumables via a message displayed on the screen.
Message
Description
Reference
[Toner is low.]
The toner is about to run out.
Prepare the specified Toner Cartridge.
-
[Replace toner]
Toner is depleted. Replace the Toner Cartridge.
page 2-4
[Replace imaging unit]
The operating life of the Imaging Unit has expired.
Replace the Imaging Unit.
page 2-8
[Replace Image Transfer Belt
Unit]
The operating life of the Transfer Belt Unit has expired. Printing is possible, but the printing quality is not
assured.
Replace the Transfer Belt Unit.
page 2-16
[Replace Toner Filter]
The operating life of the Toner Filter has expired.
Replace the Toner Filter.
page 2-21
[Replace Fusing Unit]
The operating life of the Fusing Unit has expired.
Printing is possible, but the printing quality is not assured.
Replace the Fusing Unit.
page 2-22
[Waste Toner Box will require
replacement soon.]
The Waste Toner Bottle will become full soon.
Prepare a new Waste Toner Bottle.
-
[Waste Toner Box Full]
The Waste Toner Bottle will become full soon.
Replace the Waste Toner Bottle.
page 2-13
[Replace Transfer Roller Unit]
The operating life of the Transfer Roller has expired.
Printing is possible, but the printing quality is not assured.
Replace the Transfer Roller.
page 2-14
Checking the consumable level
Check the status of consumables (consumption level) using the Touch Panel. If necessary, each level can
be printed in list form.
1
Tap [Utility] - [Check Consumable Life].
2
Check the status of consumables.
% To print a consumption level list, tap [Print], select [Print], then tap [OK].
dReference
If a warning such as for toner replacement or a paper jam occurs on this machine, it can be sent to a registered
E-mail address. For information on the setting procedure, refer to Chapter 1 in [User's Guide Applied Functions].
d-Color MF 3300/3800
2-3
2
2.2
Replacing consumables
2.2
Replacing consumables
NOTICE
A failure, which was caused because you did not follow the procedures described in this user's guide, is not
included in the warranty.
2.2.1
Replacing a Toner Cartridge
Handling a Toner Cartridge
When handling a Toner Cartridge, be careful of the following.
-
This machine supports four Toner Cartridges: black, yellow, magenta, and cyan. When handling a
Toner Cartridge, take care not to spill toner on this machine or your hand.
-
Replace a Toner Cartridge with an unused product. If a Toner Cartridge is replaced with the used one,
the message window is not cleared.
-
Do not forcibly open the Toner Cartridge. If toner has leaked, avoid toner inhaling or skin contact as
much as possible.
-
If your clothes or hand has been stained with toner, wash it off with soap and water.
-
If you have inhaled toner, move to a fresh air place, then gargle well with a large amount of water. If you
have had a symptom such as a cough, see your doctor.
-
If any toner enters your eyes, immediately wash them with running water for 15 minutes or more. If pain
persists, see your doctor.
-
If you have drunk toner, wash your mouth out well, then drink one or two glasses of water. See your
doctor, if necessary.
-
Keep Toner Cartridge out of reach of babies and children.
-
When handling a Toner Cartridge, do not touch the printed circuit board installed on the Toner Cartridge.
-
When replacing a Toner Cartridge, do not touch the spring contact of the main unit.
Storing Toner Cartridges
Store Toner Cartridge as shown below.
-
Do not open the protection bag before installing a Toner Cartridge.
-
Store Toner Cartridges in a cold dark place, away from direct sunlight.
-
Store Toner Cartridges in a place in which the temperature is 95 degrees F (35 degrees C) or less and
the humidity is 85% or less with no dew condensation. If a Toner Cartridge is moved from a cold place
to a warm place with high humidity, a dew may form. which may affect printing quality. Before using a
Toner Cartridge, leave it for approximately one hour to adjust to the ambient environment.
-
Keep Toner Cartridges horizontal. Do not place a Toner Cartridge in the reverse direction from that
specified. Doing so may cause toner in a Toner Cartridge to become hard or uneven.
-
Do not touch salty air or corrosive gases such as aerosol.
Tips
Guidance for recovering used Toner Cartridge
-
2-4
Put the used Toner Cartridge in a bag, place the bag in the box in which the Toner Cartridge was included at the time of purchase, then send the box to us. Securely seal the bag and box with tape, being
careful of the toner in the Toner Cartridge. The recovered Toner Cartridge and Imaging Unit are recycled.
d-Color MF 3300/3800
2.2
2
Replacing consumables
Replacement procedure
The following example shows how to replace a Yellow Toner Cartridge.
NOTICE
Do not use a recycle Toner Cartridge other than our genuine product. A failure or problem that affects printing
quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty. Such a
failure or problem is not subject to technical support.
1
Check the color of the exhausted toner in the message window of the Control Panel.
2
Open the Front Cover.
3
Pull the lever at the front left.
Y M C K
4
Hold the handle of the Toner Cartridge to be replaced, then pull out it.
NOTICE
When replacing the Toner Cartridge, be careful not to spill any toner. If toner has spilled, immediately
wipe it off using a soft and dry cloth.
5
Check the color of the new Toner Cartridge.
% To prevent toner from spilling, do not take the Toner Cartridge out of the bag until Step 4 is executed.
d-Color MF 3300/3800
2-5
2
2-6
Replacing consumables
2.2
6
Take the Toner Cartridge out of the bag.
7
Hold a new Toner Cartridge with both your hands, then shake it several times.
8
Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then
push the Toner Cartridge to the back.
d-Color MF 3300/3800
2.2
Replacing consumables
9
2
Pull the lever to the right to lock it.
% Carefully return the lever at the front to its original position. If the lever is not returned to its original
position, the Front Cover is not closed.
% If it is difficult to operate the lever, push the lever unit to the back.
10
Close the Front Cover.
d-Color MF 3300/3800
2-7
2
2.2.2
Replacing consumables
2.2
Replacing an Imaging Unit
The following example shows how to replace a black Imaging Unit.
NOTICE
Do not touch the surface of the OPC drum. Doing so may cause reduce printing quality.
1
Check the color of the Imaging Unit to be replaced in the message window of the Control Panel.
2
Open the Front Cover.
3
Pull the lever at the front of the Toner Cartridge to the left.
Y M C K
4
Hold the handle of the Toner Cartridge, then pull out it.
% Inclining the Toner Cartridge may cause toner to spill.
2-8
d-Color MF 3300/3800
2.2
Replacing consumables
2
5
Press up the Waste Toner Bottle to unlock.
6
Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner
Bottle.
% Inclining the Waste Toner Bottle may cause toner to spill.
7
While holding down the tab of the Imaging Unit to be replaced, pull out the Imaging Unit.
% To dispose of the used Imaging Unit, use the recovery service or follow the regulations in your region.
8
Check the color of the new Imaging Unit.
d-Color MF 3300/3800
2-9
2
Replacing consumables
9
Take the Imaging Unit out of the bag.
10
Hold a new Imaging Unit with both your hands, then shake it several times as shown in the figure.
2.2
% Do not touch the bottom of the Imaging Unit. Doing so may damage it and subsequently reduce
printing quality.
11
2-10
Remove the protection tape from the Imaging Unit, then take off the protection paper (black).
d-Color MF 3300/3800
2.2
Replacing consumables
2
12
Remove the protection tape from the Imaging Unit, then take off the protection paper.
13
Remove the holding sheet and protection materials from the Imaging Unit.
14
Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit, then
push the Imaging Unit to the back.
15
Push the Waste Toner Bottle to the back to lock it.
d-Color MF 3300/3800
2-11
2
Replacing consumables
16
2.2
Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then
push the Toner Cartridge to the back.
% Push the Toner Cartridge to the back.
17
Pull the lever to the right to lock it.
% Carefully return the lever at the front to its original position. If the lever is not returned to its original
position, the Front Cover is not closed.
18
2-12
Close the Front Cover.
d-Color MF 3300/3800
2.2
2.2.3
2
Replacing consumables
Replacing a Waste Toner Bottle
If the Waste Toner Bottle becomes full, this machine stops printing, and restarts printing after the Waste
Toner Bottle is replaced.
1
Open the Front Cover.
2
Press up the Waste Toner Bottle to unlock.
3
Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner
Bottle.
% Inclining the Waste Toner Bottle may cause toner to spill.
4
Take a new Waste Toner Bottle out of the package box.
% Put the used Waste Toner Bottle in the plastic bag included in the package, then store it in the
package box.
% To dispose of the used Waste Toner Bottle, use the recovery service or follow the regulations in
your region.
5
Push the Waste Toner Bottle to the back to lock it.
d-Color MF 3300/3800
2-13
2
Replacing consumables
6
2.2.4
2.2
Close the Front Cover.
Replacing the Transfer Roller
After the Transfer Roller replacement message has appeared, printing is possible, but the printing quality
reduces. Immediately replace the Transfer Roller.
1
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2
2-14
Press two tabs at the right and left of the Transfer Roller up to unlock.
d-Color MF 3300/3800
2.2
Replacing consumables
3
Remove the Transfer Roller.
4
Take a new Transfer Roller out of the package box.
5
Insert the shaft of the Transfer Roller into the bearing in the machine.
6
Press down two tabs at the right and left of the Transfer Roller to lock it.
7
While holding down the roller, press it inward until it clicks.
d-Color MF 3300/3800
2
2-15
2
2.2.5
Replacing consumables
2.2
8
Close the Right Door.
9
Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release]
- [Transfer Roller Unit], then reset the counter.
Replacing the Transfer Belt Unit
After the Transfer Belt Unit replacement message has appeared, printing is possible, but the printing quality
reduces. Immediately replace the Transfer Belt.
1
Turn the power of this machine off, then disconnect the power cable and interface cable.
2
Open the Front Cover.
3
Remove all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit.
% For information on how to remove a Toner Cartridge, refer to page 2-4. Inclining the Toner Cartridge may cause toner to spill.
% For information on how to remove a Waste Toner Bottle, refer to page 2-13. Inclining the Waste
Toner Bottle may cause toner to spill.
% For information on how to remove an Imaging Unit, refer to page 2-8. Cover the removed Imaging
Unit with a cloth to keep from being affected by light.
2-16
d-Color MF 3300/3800
2.2
Replacing consumables
4
2
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
5
Insert the protection sheet under the Transfer Belt Unit.
% Insert the protection sheet until it stops.
6
Lower the Transfer Belt Unit guide.
d-Color MF 3300/3800
2-17
2
Replacing consumables
7
2.2
Hold the handles at the right and left, then carefully pull out the Transfer Belt Unit.
% Pull out the Transfer Belt Unit horizontally. Not doing so may damage the surface.
8
Take a new Transfer Belt Unit out of the package box.
9
Remove the protection paper.
% Do not touch the surface of the Transfer Belt Unit. Also, do not remove the blue lever.
10
2-18
Remove the protection materials of the new Transfer Belt Unit.
d-Color MF 3300/3800
2.2
Replacing consumables
11
2
Carefully insert the new Transfer Belt Unit along the guides at the right and left.
% Insert the Transfer Belt Unit horizontally. Not doing so may damage the surface.
% Insert the Transfer Belt to the back.
12
Lift the Transfer Belt Unit guide.
13
Pull out the protection sheet.
d-Color MF 3300/3800
2-19
2
Replacing consumables
14
Close the Right Door.
15
Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit.
2.2
% For information on how to install a Toner Cartridge, refer to page 2-4.
% For information on how to install a Waste Toner Bottle, refer to page 2-13.
% For information on how to install an Imaging Unit, refer to page 2-8.
2-20
16
Close the Front Cover.
17
Connect the power cable, then turn the power of this machine on.
18
Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release]
- [Image Transfer Belt Unit], then reset the counter.
d-Color MF 3300/3800
2.2
2.2.6
Replacing consumables
2
Replacing a Toner Filter
0
The Transfer Belt Unit contains Toner Filter.
1
Pull the Filter Case out of the main unit.
2
Push the Toner Filter from the bottom and take it out of the case.
3
Take a new Toner Filter out of the plastic bag.
% Place the used Toner Filter in the plastic bag the new Toner Filter came in.
4
Insert the new Toner Filter into the case.
d-Color MF 3300/3800
2-21
2
2.2.7
Replacing consumables
2.2
5
Attach the Filter Case to the main unit.
6
Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release]
- [Toner Filter], then reset the counter.
Replacing a Fusing Unit
After the Fusing Unit replacement message has appeared, printing is possible, but the printing quality reduces. Immediately replace the Fusing Unit.
7CAUTION
-
The Fusing Unit is too hot. It may cause a burn injury; therefore, leave the Fusing Unit out for 20 minutes
or more until it reaches room temperature after turning the power off. Then, replace the Fusing Unit.
1
Turn off the power of this machine.
2
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2-22
d-Color MF 3300/3800
2.2
Replacing consumables
3
Open the Fusing Cover.
4
Lower the levers at the right and left.
5
Remove the Fusing Unit.
d-Color MF 3300/3800
2
2-23
2
Replacing consumables
6
2.2
Take a new Fusing Unit out of the package box.
% Do not touch the surface of the Fusing Roller.
2-24
7
Lift the levers at the right and left.
8
Remove protection materials.
9
Lower the levers at the right and left.
d-Color MF 3300/3800
2.2
Replacing consumables
10
Lower the lever at the bottom.
11
Insert a new Fusing Unit to the back until it is fixed.
12
Lift the lever at the bottom.
d-Color MF 3300/3800
2
2-25
2
Replacing consumables
13
Close the Fusing Cover.
14
Close the Right Door.
2.2
% If the Right Door is not closed, check that the Fusing Unit is installed correctly.
15
2-26
Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release]
- [Fusing Unit], then reset the counter.
d-Color MF 3300/3800
2.2
2.2.8
Replacing consumables
2
Replacing a Staple Kit
1
Rotate the Finisher 90 degrees.
2
Open the Finisher Cover.
3
Take the Staple Cartridge out of the Finisher.
d-Color MF 3300/3800
2-27
2
2-28
Replacing consumables
2.2
4
Pick up the empty Staple Case while pinching both ends of the case with your fingers, and take it out
of the Staple Cartridge.
5
Insert a new Staple Case in to the Staple Cartridge.
6
Insert the Staple Cartridge until you hear a click.
7
Close the Finisher Cover.
d-Color MF 3300/3800
2.2
Replacing consumables
8
2
Rotate the Finisher 90 degrees to the original position.
d-Color MF 3300/3800
2-29
2
2-30
Replacing consumables
2.2
d-Color MF 3300/3800
3
Clearing a Paper Jam
3.1
To prevent a paper jam
3
Clearing a Paper Jam
3.1
To prevent a paper jam
3
To prevent a paper jam, check the following points.
-
Do the paper match the specifications of this machine?
-
Is the paper (in particular, the feeding side) even?
-
Is this machine installed on a stable and horizontal location that has a hard and even surface?
-
Is the paper kept away from humid conditions?
-
Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide
is not aligned to the paper size, it may reduce printing quality, cause a paper jam, or damage the machine. )
-
Is the paper loaded into a tray with the required side facing upward? (The arrow indicating the print side
of paper may be shown on the packing label of paper. )
To prevent a paper jam, avoid the following actions.
-
Do not load paper that is folded, creased, embossed, or bent into a tray.
-
Do not load jammed paper into a tray more than once.
-
Do not load a stack of paper into a tray. (When a stack of paper is fed, remove it from the tray once,
then flip through the paper to separate sheets.) )
-
Do not load paper of different types, sizes, or weights together into a tray.
-
Do not load a quantity of paper that exceeds the maximum capacity of the paper tray in the tray.
-
Do not leave a quantity of paper that exceeds the maximum capacity of the paper tray. (Up to 250
sheets can be output from the output tray. If 250 or more sheets are left in the tray, it will cause a paper
jam.)
d-Color MF 3300/3800
3-3
3
3.2
When a paper jam has occurred
3.2
When a paper jam has occurred
To prevent a failure, carefully remove jammed paper so that it does not tear. Even if only a large or small slip
of paper is left in this machine, it will cause a paper feed failure, resulting in a paper jam.
7CAUTION
3.2.1
-
A print image is not fused before it is processed in the fusing unit. If you touch the print side, your hand
may become stained with toner. When removing jammed paper, be careful not to touch the print side.
Also, do not spill toner inside this machine.
-
Toner that is not fused may stain your hand or clothes. If your clothes become stained with toner, try
to clean off as much as you can. If a stains remain on your clothes, wash with cool water, not hot water.
If your skin is stained with toner, wash with water or neutral detergent.
-
If any toner enters your eyes, immediately wash them with cool water, then contact your doctor.
Paper jam message screen
If a paper jam occurs on this machine, a message notifying that a paper jam has occurred is displayed on the
Touch Panel.
Tips
If a paper jam message remains displayed after a paper jam has been cleared, open and close the door of
this machine.
3.2.2
Clearing a paper jam in the Manual Feed Tray or Transfer Roller
7CAUTION
-
3-4
The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except
for the specified knob and dial. In case your hand or any other part of your body comes in contact with
the heated section, immediately run it under cold water and seek medical assistance.
d-Color MF 3300/3800
3.2
When a paper jam has occurred
3
Clear procedure
1
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2
Carefully pull out the jammed paper.
NOTICE
If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be
careful not to touch the surface of the Transfer Belt Unit or Transfer Roller.
d-Color MF 3300/3800
3-5
3
When a paper jam has occurred
3
3.2.3
3.2
Close the Right Door.
Clearing a paper jam in Tray 1
7CAUTION
-
3-6
The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except
for the specified knob and dial. In case your hand or any other part of your body comes in contact with
the heated section, immediately run it under cold water and seek medical assistance.
d-Color MF 3300/3800
3.2
When a paper jam has occurred
3
Clear procedure
1
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2
Carefully pull out the jammed paper.
NOTICE
If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be
careful not to touch the surface of the Transfer Belt Unit or Transfer Roller.
d-Color MF 3300/3800
3-7
3
3-8
When a paper jam has occurred
3
Close the Right Door.
4
Pull out Tray 1, then remove any paper left in the tray.
5
Flip through the removed paper, the align the edges.
6
Load paper into Tray 1, then close the tray.
3.2
d-Color MF 3300/3800
3.2
3.2.4
When a paper jam has occurred
3
Clearing a paper jam in Tray 2/3
0
Tray 2/3 is available when the optional Paper Feed Unit is installed.
1
Open the Right Door of Tray 2/3.
% When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance.
2
Carefully pull out the jammed paper.
3
Close the Right Door of Tray 2/3.
4
Pull out Tray 2/3, then remove any paper left in the tray.
5
Flip through the removed paper, the align the edges.
6
Load paper into Tray 2/3, then close the tray.
d-Color MF 3300/3800
3-9
3
3.2.5
3-10
When a paper jam has occurred
3.2
Clearing a paper jam in ADF
1
Open the ADF Feed Cover.
2
Remove the remaining original from the Document Feed Tray.
3
Open the ADF.
d-Color MF 3300/3800
3.2
3.2.6
When a paper jam has occurred
4
Remove the jammed original.
5
Close the ADF.
6
Close the ADF Feed Cover.
3
Clearing a paper jam in the Duplex Option
1
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2
Carefully pull out the jammed paper.
d-Color MF 3300/3800
3-11
3
When a paper jam has occurred
3
3.2.7
3.2
Close the Right Door.
Clearing a paper jam in the Fusing Unit
7CAUTION
-
3-12
The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except
for the specified knob and dial. In case your hand or any other part of your body comes in contact with
the heated section, immediately run it under cold water and seek medical assistance.
d-Color MF 3300/3800
3.2
When a paper jam has occurred
3
Clear procedure
1
Pull the lever (1), then open the Right Door (2).
% When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
2
Press up the levers (2 places).
3
Open the Fusing Cover.
d-Color MF 3300/3800
3-13
3
When a paper jam has occurred
4
3.2
Carefully pull out the jammed paper.
% If you cannot remove the paper downward, remove it from the upper side of the Fusing Unit.
NOTICE
If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be
careful not to touch the surface of the Transfer Belt Unit or Transfer Roller.
5
3-14
Close the Fusing Cover.
d-Color MF 3300/3800
3.2
When a paper jam has occurred
6
Press down the levers (2 places).
7
Close the Right Door.
d-Color MF 3300/3800
3
3-15
3
3.3
Troubleshooting for paper jam
3.3
Troubleshooting for paper jam
Symptom
Cause
Action
Multiple sheets are fed out as a
stack of paper.
Sheet edges are not aligned.
Remove sheets, align their edges, then load them into a tray
again.
Paper is damp.
Remove the damp paper, then
replace it with new dry paper.
This machine must be reset.
Open and close the Right Door
of this machine to reset.
A jammed paper or slip of paper
remains inside this machine.
Recheck the paper path, then
check that all paper jams are
cleared.
Invalid paper (paper of an invalid
size, thickness, or type) is used.
Use our recommended paper.
For information on the available
paper, refer to Chapter 6 in [User's Guide Introduction].
A paper jam message persists.
A paper jam has occurred during
2-sided printing.
2-sided printing is available for
plain paper (recycled paper) of
15-15/16 to 23-15/16 lb (60 to 90
g/m2), thick paper of 24-3/16 to
55-7/8 lb (91 to 210 g/m2), or
special paper of 15-15/16 to 2315/16 lb (60 to 90 g/m2). Specify
the correct paper type using the
printer driver.
For information on the available
paper, refer to Chapter 6 in [User's Guide Introduction].
Do not load sheets of different
types together.
Do not use an envelope, label
sheet, letterhead, postcard,
glossy paper, or single side only
paper for 2-sided printing.
A paper jam has occurred in the
ADF.
3-16
A paper jam has not yet cleared.
Recheck the paper path, then
check that all paper jams are
cleared.
An invalid original is used.
Use an original that matches this
machine.
For information on the available
original, refer to Chapter 5 in [User's Guide Introduction].
The number of original pages exceeds the maximum capacity.
Remove excessive original pages on the ADF, then load them
again.
The width of the lateral guide is
not adjusted to the size of the
original.
Adjust the lateral guide of the
ADF to the size of the original.
d-Color MF 3300/3800
3.3
3
Troubleshooting for paper jam
Symptom
Cause
Action
A paper jam has occurred in the
paper tray.
Paper is not loaded in the correct
position in the paper tray.
Remove the jammed paper, then
correctly load paper into the paper tray.
The number of sheets in the paper tray exceeds the maximum
capacity.
Remove excessive sheets in the
paper tray, then re-load paper
into the paper tray.
The width of the paper guide has
not adjusted to the paper size.
Adjust the paper guide in the paper tray to the paper size.
Bent or creased paper has been
loaded into the paper tray.
Remove the bent or creased paper, then load new paper into the
paper tray.
Paper is damp.
Remove damp paper, then load
new dry paper into the paper
tray.
Envelopes are loaded in Tray
2/3.
Load envelopes into Tray 1 or
the Manual Feed Tray.
Thick paper, label sheets, postcards, glossy paper, or letterheads are loaded in Tray 2/3.
Load thick paper, label sheets,
postcards, glossy paper, or letterheads into Tray 1 or the Manual Feed Tray.
Label sheets are loaded in an incorrect orientation.
Correct the orientation of label
sheets.
Envelopes are loaded in an incorrect orientation.
Place an envelope with the flap
facing upward.
When the flap is in the long side
of an envelope, load it in the machine side.
Invalid paper (paper of an invalid
size, thickness, or type) is used.
Use our recommended paper.
For information on the available
paper, refer to Chapter 6 in [User's Guide Introduction].
The Paper Feed Rollers are dirty.
Clean the Paper Feed Rollers.
For details, refer to page 1-7.
Tips
If a paper jam frequently occurs in a specific place, carry out checks, repairs, or cleaning focusing on the jam
location.
d-Color MF 3300/3800
3-17
3
3.4
3-18
Clearing a Staple Jam
3.4
Clearing a Staple Jam
1
Rotate the Finisher 90 degrees.
2
Open the Finisher Cover.
3
Take the Staple Cartridge out of the Finisher.
4
Pull the Face Plate up and remove jammed or scattered staples.
d-Color MF 3300/3800
3.4
Clearing a Staple Jam
5
Insert the Face Plate until you hear a click.
6
Insert the Staple Cartridge until you hear a click.
7
Close the Finisher Cover.
8
Rotate the Finisher 90 degrees to the original position.
3
Tips
After clearing a staple jam, run test stapling twice.
d-Color MF 3300/3800
3-19
3
3-20
Clearing a Staple Jam
3.4
d-Color MF 3300/3800
4
Troubleshooting
4.1
4
The power is not turned on
4
Troubleshooting
4.1
The power is not turned on
Check the Power Switch for the status.
4.2
-
Check whether the power plug of this machine is firmly plugged into the power outlet. Also check that
the breaker has not tripped.
-
Check that the Power Switch is turned ON.
The Touch Panel is not displayed
If a certain length of time has elapsed without any operations being carried out on this machine, the Touch
Panel may turn off.
Check the following items:
-
Select [Utility] - [Accessibility] - [Brightness Adjustment], then adjust the contrast (brightness) of the
Touch Panel.
-
Touch the Touch Panel. In Power Save (Low Power/Sleep) mode, this machine returns from the Power
Save mode when the Touch Panel is touched or a key on the Control Panel is pressed, and the Touch
Panel appears normally.
-
On the Control Panel, press the Power key. If the Weekly Timer setting has put the machine in Erp
Auto Power Off mode, press the Power key to display the Touch Panel. To use it outside the preset
operating hours, follow the on-screen instructions.
-
Check that the Power Switch is turned ON.
d-Color MF 3300/3800
4-3
4
Cannot print
4.3
Cannot print
4.3.1
Cannot print
Description of problem
Check points
Remedy
A message saying
"Printer is not connected" or "Print Error" appears on the computer
screen.
Is the power turned on?
Check the Power Switch of this machine.
If a hub is used, also check the hub power.
Has the machine been
placed in ErP Auto Power Off mode?
If the machine is placed in ErP Auto Power Off
mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.
Is another printer specified?
Check the specified printer name.
Is the network or USB
cable disconnected?
Make sure that the cables are correctly connected.
If a hub is used, also check the connection with
the hub.
Has an error occurred on
the machine?
Check the Control Panel of this machine.
Is there sufficient computer memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
Is there sufficient computer memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
There may be an error in
the application software
settings.
Refer to the user's manual of the application software to check the settings.
Are the file printing settings correct?
Change the settings and try to print again.
A postscript error appears on the computer
screen.
4-4
4.3
d-Color MF 3300/3800
4.3
4
Cannot print
Description of problem
Check points
Remedy
Print processing on the
computer has finished,
but printing does not
start.
Is another printer specified?
Check the specified printer name.
Is the network or USB
cable disconnected?
Make sure that the cables are correctly connected.
If a hub is used, also check the connection with
the hub.
Is the machine in the Sub
Power Off mode?
If the machine is in the Sub Power Off mode,
printing cannot be executed. Press Power key to
release the Sub Power Off mode.
Has an error occurred on
the machine?
Check the Control Panel of this machine.
Are unprocessed jobs
queued on the machine?
Tap [Job List] to check the job sequence.
Did you specify [Store
Job] when executing the
print job?
Check whether or not the target file is saved on
the HDD.
Did you specify [Secured
Job] when executing the
print job?
Check whether the target file is saved on the
HDD.
If account track is enabled, are the account
name and password
correct?
Enter the correct account name and password.
If user authentication is
enabled, are the user
name and password
correct?
Enter the correct user name or password.
Is there sufficient computer memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
If network connection is
in place, is the printer
controller connected to
the network?
Check with the network administrator.
Is the machine in enhanced security mode?
Configure authentication settings in enhanced
security mode.
For information on the authentication settings in
enhanced security mode, refer to [User's Guide
Description of Utility Keys] - Chapter 5 "Administrator Settings" - [Enhanced Security Mode].
Cannot print in Secured
Job
Is [Password Rules] set
to [ON] on this machine?
If [Password Rules] is set to [ON], set a password
that satisfies the password rules. For details, refer to [User's Guide Description of Utility Keys] Chapter 5 "Administrator Settings" - [Security
Details]-[Password Rules].
A file saved on the HDD
has disappeared from a
computer.
Is the setting for deleting
files on the HDD configured on the machine?
Check the HDD settings for the machine. For information on the file deletion setting, refer to [User's Guide Description of Utility Keys] - Chapter
5 "Administrator Settings" - [Folder Settings].
d-Color MF 3300/3800
4-5
4
4-6
Cannot print
4.3
Description of problem
Check points
Remedy
Printing in user authentication or account track
mode is not available.
Are the user name or account name, and password correct?
Enter the correct user name, account name and
password.
Is the user authentication or account track enabled in the printer
driver?
Enable user authentication or account track on
the printer driver.
Is the entered user name
or account name authorized?
Check that printing of the current user name/account name is permitted?
Printing is not available
when you have selected
[Public User] in user authentication.
Is printing by public users permitted on the machine?
Check whether printing by public users is permitted. If not, grant printing permission to public users.
Selection of items failed
in the printer driver.
Selection may not be enabled for certain combinations of functions.
Grayed out items cannot be configured.
A "conflict" message
saying "unable to configure" or "function will be
canceled" appears.
Have you set up functions that cannot be
used in combination?
Check what functions are enabled and redo the
selection of functions.
Cannot print according
to the settings you have
configured.
The settings may not be
configured correctly.
Check the setting of each item of the printer driver.
Even though a combination of functions may be
enabled in the printer
driver, that combination
may not be available on
this machine.
The paper size or paper
orientation specified in
the application may take
precedence over the
settings in the printer
driver when printing.
Correct the settings in the application.
Images are not printed
correctly.
Is there sufficient computer memory available?
Simplify the images to reduce the data size.
Paper is not fed from the
specified paper tray.
Does the specified paper
tray contain paper of the
correct size/orientation?
Load paper of the appropriate size and orientation into the paper tray.
d-Color MF 3300/3800
4.3
4.3.2
4
Cannot print
Problems on print quality
Description of problem
Cause
Remedy
No data is printed.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
One or more Imaging
Unit are damaged.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
Paper is damp.
Adjust the humidity of the paper storage place.
Remove the damp paper, then replace it with
new dry paper.
The paper setting of the
printer driver does not
match the paper that is
actually loaded on this
machine.
Load the correct paper in this machine.
The power supply does
not match the specification of this machine.
Use the power supply that matches the specification.
Multiple sheets are fed
out simultaneously.
Remove paper from the paper tray, then check it
for static electricity. Flip through the paper, then
return it into the paper tray.
Paper is not correctly
loaded into the paper
tray.
Remove paper, align its edges, return it into the
paper tray, then adjust the paper guide.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
One or more Imaging
Unit are damaged.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
The laser lens is dirty.
Clean the laser lens.
Paper is damp.
Remove the damp paper, then replace it with
new dry paper.
Toner is running out in
the Toner Cartridge.
Replace the Toner Cartridge.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
One or more Imaging
Unit are damaged.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
The correct paper type is
not specified.
When printing on thick paper, envelope, label
sheet, postcard, glossy paper, single side only
paper, special paper, or letterhead, specify the
paper type using the printer driver.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
One or more Imaging
Unit are damaged.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
The original does not
stick fast to the Original
Glass.
Position the original so that it is pressed closely
against the Original Glass.
The specified copy density is too high.
Set the copy density to a lower level.
Printed in jet black or all
over in color.
A print is faint.
A print is dark.
d-Color MF 3300/3800
4-7
4
Cannot print
Description of problem
Cause
Remedy
Image colors run.
The background is dirty.
The degree of gloss is
uneven.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
One or more Imaging
Unit are damaged.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
The Original Cover Pad
is dirty.
Clean the Original Cover Pad.
The Original Glass is
dirty.
Clean the Original Glass.
A Toner Cartridge is
damaged.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, replace it.
Toner is running out in
one or more Toner Cartridge, or any Toner Cartridge is damaged.
Replace the Toner Cartridge.
This machine has not
been placed on a level
location.
Place this machine on a flat, hard, stable, and
horizontal surface (inclination within +/-1 degree).
The density is uneven.
4-8
4.3
d-Color MF 3300/3800
4.3
4.3.3
Cannot print
4
When the bit count does not match between the server and the client
If the print server is Windows Server 2008/Server 2008 R2/Server 2012 and its OS bit count does not match
that of the client computer, an additional driver may not be installed normally in the print server.
To solve this problem, specify the setup information file (ntprint.inf) of the operating system with a different
bit number when installing the additional driver on the print server.
The following describes how to install the additional driver by specifying a setup information file on a different
computer from that of the print server.
Tips
-
Before starting this procedure, prepare to configure a different client computer from that of the print
server and install the operating system that has a bit number different from that of the print server.
-
On the print server side, the system drive of the client computer is assigned as the network drive. Configure the setting to share the drive to be assigned in advance.
This example shows the operation when installing Windows Server 2008 (32-bit version) on the print server
and Windows Vista (64-bit version) on the client computer.
1
Configure the setting to share the drive (ordinarily, drive C) where the client computer's operating system is installed.
2
On the print server, assign the drive (example: "C") of the client computer, which is shared in Step 1,
as the network drive (example: "z").
3
Install the 32-bit operating system driver on the print server.
4
Open the Properties screen in the driver installed.
5
Select the [Sharing] tab, and select the [Share this printer] check box.
6
Click [Additional Drivers].
The Additional Drivers page appears.
7
Select the [x64] check box in the [Processor] column, and click [OK].
8
Specify the folder that contains the 64-bit operating system driver.
This displays a page to request a setup information file.
9
Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to which the
network drive is assigned.
% Specify the following file.
[z:\Windows\System32\DriverStore\FileRepository\ntprint.inf_xxx]
In the path above, "z" represents the assigned network drive. "_xxx" at the end of this path varies
depending on the driver version.
% The setup information file may be stored at a different location depending on your client computer.
If folder [amd64] resides in the same hierarchy as that of [ntprint.inf], specify a setup information file
for 64-bit operating system under that folder. To additionally install a 32-bit operating system driver,
specify a setup information file under folder [i386] that is in the same hierarchy as that of [ntprint.inf].
10
Click [Open].
Installation starts.
11
When the installation is complete, click [Close].
Additional installation of the 64-bit operating system driver is then completed.
d-Color MF 3300/3800
4-9
4
4.4
Cannot perform network scanning
Cannot perform network scanning
Description of problem
Check points
Remedy
Cannot send data.
Is the volume per E-mail to
be sent exceeding the maximum receiving capacity of
the SMTP server?
If the volume of one E-mail message exceeds the maximum capacity of the
SMTP server for reception, an error occurs which will prevent transmission.
Was the transmission procedure carried out correctly?
Check the transmission procedure, then
resend the fax.
Are the network settings and
connection correct?
Check the network settings and connection.
Is the correct E-mail address
set for this machine?
Check the E-mail address of the machine and configure it.
Are cables connected correctly?
Make sure that the network cable is correctly connected.
Is the folder correctly specified?
If the path for the destination folder is
delimited by "/ (slash)", the folder cannot be specified. Use "\" to specify the
path for the destination folder.
Are you using the correct authentication method?
When sending data to a destination PC
running operating software earlier than
Mac OS X 10.3.x, use the NTLMv1 authentication. To a destination PC running operating system later than Mac
OS X 10.4.x, send data using the
NTLMv2 authentication.
Have you specified a folder
name using more than 13
characters?
When sending data to a folder on a PC
running Mac OS X, specify a folder
name using up to 12 characters.
When sending scanned data
(by SMB TX) to a specified
computer, operations take
place slowly.
Is [LLMNR] enabled?
Disable [LLMNR] using Web Connection.
When sending scanned data
(by SMB TX) to a specified
computer, a "Server connection error" occurs.
Is the network cable connected?
Make sure that the network cable is correctly connected.
Do packets from this machine reach the destination?
Check that packets from this machine
reach the destination.
If not, take/check the action indicated
below:
• Replace the network cable with a
new one.
• If no packets are sent out from this
machine, check the IP settings on
this machine.
• Check that the IP address of the
destination is correctly registered.
When sending scanned data
(by SMB TX) to a specified
computer, a "login error" occurs.
Is the [File Path] set correctly
for the destination?
Check that the [File Path] of the destination is correctly registered.
Are you operating as a domain user?
If you are operating as a domain user,
create a domain user name that is different from the local user name. If your domain user name is the same as the local
user name, use the same password for
both.
Scanned data cannot be sent
(by SMB TX) to a specified
computer.
4-10
4.4
d-Color MF 3300/3800
4.5
4
Cannot perform fax/internet fax
4.5
Cannot perform fax/internet fax
4.5.1
Cannot perform Fax TX
Description of problem
Check points
Remedy
Cannot send data.
Was the transmission procedure carried out correctly?
Check the transmission procedure, then
resend the fax.
Is the fax number you entered for the destination correct?
Were the address book destination and program destination registered correctly?
If you are using a destination in the Address Book or Program, the registered
fax number may be incorrect.
Print the Speed Dial list to check whether the numbers are registered correctly.
Is the telephone line setting
correct?
Does the setting in [Dialing Method]
match the telephone line being used?
Check the setting and correct it if an error is found.
Is the modular cable connected correctly?
Is the modular cable connected?
Check the modular cable connection
and, if unplugged, plug it in securely.
Are TEL and LINE connected inversely?
Check the modular cable connection
and, if unplugged, plug it in securely.
d-Color MF 3300/3800
Is there a problem with the
receiving machine?
Is the power of the receiving facsimile
turned off, is it out of paper or is there
another problem?
Call the recipient to determine whether
there is a problem.
If it is a password TX job,
have you sent the correct
password?
Check the recipient's password then
resend the fax using a correct password.
Was the sender's fax number
correctly registered with
"Check Dest. & Send"?
Check that the fax number registered
with the recipient is correct.
Or set Check Dest. & Send to Disable,
then send a fax.
Is [PBX Connection Settings]
set correctly when you are
using this machine in the
PBX environment?
When setting [PBX Connection Settings]
to [ON] and dialing the recipient for
which [E] is registered at the head of a
fax number, check that the outside line
number is correctly registered in [PBX
Connection Settings].
When setting [PBX Connection Settings]
to [OFF], you can enter "P" (pause) and
the recipient fax number following the
outside line number to call the outside
line.
4-11
4
4.5.2
Cannot perform fax/internet fax
Cannot perform Fax RX
Description of problem
Check points
Remedy
Cannot receive faxes.
Is the power turned on?
Check the Power Switch of this machine.
If a hub is used, also check the hub
power.
Has the machine been
placed in ErP Auto Power Off
mode?
If the machine is placed in ErP Auto
Power Off mode, it cannot receive any
jobs. Press the Power key to release the
ErP Auto Power Off mode.
Is the Receive Mode set to
Manual RX?
Change the [RX Mode ]to [Auto RX].
When [RX Mode ]is set to [Manual RX],
receive faxes manually.
Is the modular cable connected correctly?
Is the modular cable connected?
Check the modular cable connection
and, if unplugged, plug it in securely.
Is [Closed Network RX] enabled?
If [Closed Network RX] is enabled, the
machine accepts faxes sent from specific recipients. For details, contact your
administrator.
Has a wrong SUB been sent
in F-code from the sender
side?
If a wrong sub-address is received with
the Confidential User Box set, a communication error may occur, causing
failed reception. Check the sender side
to see if the sub-address is set.
Is PC-Fax RX enabled?
When PC-Fax RX is enabled, print the
fax from the Memory RX folder.
Is TSI Distribution enabled?
Check forwarding destinations for TSI
Distribution.
Is Memory RX enabled?
If Memory RX is enabled, print the fax
from the Memory RX folder.
Is paper in the machine?
Add paper.
Is paper jammed in the machine?
Clear the jammed paper.
Is the machine out of toner?
No fax can be received if the toner is exhausted. Replace the Toner Cartridge.
No printout produced.
4-12
4.5
d-Color MF 3300/3800
4.6
4.6
4
Cannot perform copy
Cannot perform copy
Description of problem
Check points
Remedy
Copying does not start.
Are the doors of the machine
securely closed?
Close the doors of the machine securely.
Has paper of the correct size
for the original been loaded
into the paper tray?
Load paper of the appropriate size into
the paper tray.
Is the ADF slightly open?
Securely close the ADF.
Is the original one that does
not meet the specifications?
Check that the original is one that can
be loaded into the ADF.
Has the original been positioned correctly?
Position the original correctly.
Is [Light] specified for the
density setting?
Tap [Density] on the copy main screen
to adjust density.
Is the paper damp?
Replace with new/dry paper.
Is [Dark] specified for the
density setting?
Tap [Density] on the copy main screen
to adjust density.
Was the original not pressed
close enough against the
Original Glass?
Position the original so that it is pressed
closely against the Original Glass.
The image is partially obscured or blurry.
Is the paper damp?
Replace with new/dry paper.
Was the original not pressed
close enough against the
Original Glass?
Position the original so that it is pressed
closely against the Original Glass.
The entire area of a copy gets
smudged.
Is the Original Glass dirty?
Wipe the Original Glass with a soft, dry
cloth.
Is the Original Cover Pad
dirty?
Clean the Original Cover Pad with a
soft cloth dampened with a mild detergent.
Was the original printed on
highly translucent material,
such as diazo photosensitive
paper or OHP transparencies?
Place a blank sheet of paper on top of
the original.
Is a 2-sided original being
copied?
If a thin 2-sided original is being copied,
the print on the back side may be reproduced on the front side of the copy. On
the Background Removal screen, select
a lighter background density.
Is the original positioned correctly?
Correctly position the original against
the Original Scale.
Load the original into the ADF, and slide
the adjustable Document Guide to fit
the size of the original.
Is the original incorrectly positioned in the ADF?
If the original cannot be fed correctly
through the ADF, make copies by positioning the original on the Original
Glass.
Is the lateral guide of the paper tray correctly aligned
with the paper?
Align the Document Guide with the
edges of the paper.
Has curled paper been loaded into the paper tray?
Manually flatten the paper and re-load it
into the paper tray.
Curls may appear depending
on the paper type (recycled
paper, for example).
Remove the paper from the paper tray,
turn it over, then load it again.
The original does not feed.
The image is light.
The image is dark.
Images are tipped.
An output copy is curled.
d-Color MF 3300/3800
Replace with new dry paper.
4-13
4
Cannot perform copy
Description of problem
Check points
Remedy
The area around an image
gets smudged.
Is the Original Cover Pad
dirty?
Clean the Original Cover Pad with a
soft cloth dampened with a mild detergent.
Is the paper selected of a size
larger than the original size?
(When copying at full size or
100.0% zoom ratio)
Select a paper size that is the same as
the original.
Otherwise, tap [Zoom] on the copy main
screen to select [Auto], and perform enlarged copying at a zoom ratio matching
the paper.
Is the size or orientation of
the original different from
that of the paper?
(When copying at full size or
100.0% zoom ratio)
Select a paper size that is the same as
the original.
Otherwise, re-load paper in the same
orientation as the original.
Have you selected the zoom
ratio for reduced copying
that is suited for the paper
size?
(When the reduced copying
zoom ratio has been selected
manually)
Select the zoom ratio that matches the
paper size.
Otherwise, tap [Zoom] on the copy main
screen to select [Auto], and perform reduced copying at a zoom ratio matching
the paper.
Have settings been selected
that cannot be combined?
Check the combinations of the selected
settings.
Cannot switch to the 2-Sided
> 1-Sided or 2-Sided > 2Sided function.
4-14
4.6
d-Color MF 3300/3800
4.7
4.7
4
Trouble in use of Finisher FS-P03
Trouble in use of Finisher FS-P03
Description of problem
Check points
Remedy
The Finisher does not
function.
-
Turn the power of this machine off and on to reset the Finisher.
Have you loaded paper
on which an image without margins has been
printed?
Paper on which an image without margins has
been printed will not be stapled because the sensor cannot detect it. Do not load paper on which
an image without margins is printed.
d-Color MF 3300/3800
4-15
4
4.8
Major messages and actions
4.8
Major messages and actions
Check the displayed message, then take the appropriate action. If messages other than those listed below
have been displayed, follow them to perform processing.
Warning messages
4-16
Message
Description
Remedy
[Memory Overflow]
Not enough memory to print on a
copy basis.
Print only the first page.
[HDD is low on disk space.]
The HDD free space is insufficient.
Delete data saved on the HDD, if
necessary.
[Replenish paper.]
No paper is loaded in the tray.
Add paper.
[Toner is low.]
The toner is about to run out.
Prepare the specified Toner Cartridge.
[Replenish Toner]
Toner is depleted.
Replace the Toner Cartridge.
For details, refer to page 2-4.
[Replace imaging unit]
The operating life of the Imaging
Unit has expired.
Replace the Imaging Unit.
For details, refer to page 2-8.
[Replace Image Transfer Belt
Unit]
The operating life of the Transfer
Belt Unit has expired. Printing is
possible, but the printing quality
is not assured.
Replace the Transfer Belt Unit.
For details, refer to page 2-16.
[Replace Fusing Unit]
The operating life of the Fusing
Unit has expired. Printing is possible, but the printing quality is
not assured.
Replace the Fusing Unit.
For details, refer to page 2-22.
[Replace Toner Filter]
The operating life of the Toner
Filter has expired.
Replace the Toner Filter.
For details, refer to page 2-21.
[Waste Toner Box will require
replacement soon.]
The Waste Toner Bottle will become full soon.
Prepare a new Waste Toner Bottle.
[Replace Transfer Roller Unit]
The operating life of the Transfer
Roller has expired. Printing is
possible, but the printing quality
is not assured.
Replace the Transfer Roller.
For details, refer to page 2-14.
[Incorrect toner cartridge]
An incorrect Toner Cartridge
has been installed.
Install a Toner Cartridge which is
our genuine product with the correct
color and correct marketing area.
[Incorrect imaging unit]
An incorrect Imaging Unit has
been installed.
Install an Imaging Unit which is our
genuine product with the correct
color and correct marketing area.
[Incorrect HDD]
An incorrect HDD has been installed.
Select [Utility] - [Administrator Settings] - [Security Settings] - [HDD
Settings], then format the HDD.
[USB hub is not supported.]
A hub has been connected to the
USB port.
Remove the USB hub.
[The USB device is invalid.]
An incompatible USB device has
been connected to the USB port.
Disconnect the USB device.
[IEEE 802.1x Authentication
failure.]
IEEE802.1x authentication has
not been executed normally,
causing a timeout.
Restart this machine.
[IEEE802.1x Authenticating]
IEEE802.1X authentication is
currently executed.
Wait until authentication is completed.
[Fax Memory Low]
The fax data storage area is insufficient.
Check fax jobs. Delete fax jobs, if
necessary.
[No HDD is installed.]
The HDD is not installed.
Install the HDD.
[Fax RX Job Max Over]
The number of registered fax RX
jobs has reached the upper limit.
Print or cancel fax RX jobs.
d-Color MF 3300/3800
4.8
4
Major messages and actions
Error messages
Message
Description
Remedy
[Configuration of options has
been changed.]
The option configuration was
changed while the power was
turned on.
Restart this machine.
[There is an open component.]
The cover is opened.
Close the cover.
[Paper Jam]
A paper jam has occurred.
Check a paper jam location, then remove the jammed paper.
[Imaging Unit Installation Error]
The Imaging Unit is not installed
correctly.
Install the Imaging Unit correctly.
[Fusing Unit Installation Error]
The Fusing Unit is not installed
correctly.
Install the Fusing Unit, then close all
doors.
[Install toner cartridge.]
The Toner Cartridge is not installed correctly.
Correctly install the Toner Cartridge, and close all doors.
For details, refer to page 2-4.
[Waste Toner Box Full]
The Waste Toner Bottle has become full.
Replace the Waste Toner Bottle.
For details, refer to page 2-13.
[Replace imaging unit]
The operating life of the Imaging
Unit has expired.
Replace the Imaging Unit.
For details, refer to page 2-8.
[Replenish Toner]
Toner is depleted.
Replace the Toner Cartridge.
For details, refer to page 2-4.
[Paper Size Mismatch]
Paper of the specified size is not
loaded into a tray.
Load the correct paper into the displayed tray.
[Replenish Paper]
No paper is loaded in the tray.
Add paper to the tray, or change the
tray to make prints.
[Paper Empty]
A print job was executed by
specifying the Manual Feed
Tray from the printer driver, but
no paper was loaded in the Manual Feed Tray.
Load paper into the Manual Feed
Tray.
A print job was executed by
specifying Tray X from the printer
driver, but no paper was loaded
in Tray trayX.
Load paper into Tray X.
The size and type of the paper
loaded in the tray specified from
the printer driver are different
from those of the paper loaded in
the tray on the main unit.
Load the paper of the appropriate
size and type into the tray, then
specify the correct size and type for
the loaded paper on the Control
Panel.
The size and type of the paper in
the tray that are specified on the
Control Panel do not match
those of the paper actually loaded in the tray.
Load the paper of the appropriate
size and type into the tray, then
specify the correct size and type for
the loaded paper on the Control
Panel.
[Output Tray Full]
The amount of paper output to
the Output Tray has reached the
maximum.
Remove the paper from the Output
Tray.
[Memory Overflow]
Data has been received over the
maximum memory size.
Cancel the job to reduce the amount
of data, then execute the job again.
All the available space in memory has been used up by document scanning.
Reduce the amount of original data.
[Stored Job Error]
The option configuration is different from that specified when a
job was saved.
Return to the option configuration
specified when a job was saved.
[HDD Capacity Over]
The HDD capacity has become
full.
Delete data saved on the HDD, if
necessary.
[Paper Size/Type Mismatch]
d-Color MF 3300/3800
4-17
4
4-18
Major messages and actions
4.8
Message
Description
Remedy
[Document Registration
Overload]
The number of files on the HDD
has reached the upper limit.
Delete data saved on the HDD, if
necessary.
[Memory full (FAX)]
The fax data storage area has
become full.
When sending fax data, send only
the scanned original, or manually
send it again.
When receiving fax data, print or delete data saved in memory.
[ADF Initialize Error]
The ADF cover is not set securely.
Open the ADF cover once, then
close it again.
[Check Scanner Lock Lever]
The Scanner Lock Lever is
locked.
Cancel the job, then release the
Scanner Lock Lever.
[Job Registration Limit Over]
The number of registered jobs
has reached the upper limit.
Wait until a job has been completed,
or delete a current job.
[Connection Failed]
Failed to connect to the FTP
server.
Check that the destination has been
registered correctly.
[Writing Error]
An error has occurred while saving data onto a USB memory device.
Cancel the job, then check that the
USB memory is in the write enable
state.
[Matching paper size not
available.]
Paper appropriate for a print job
is not loaded in the tray.
Load the appropriate paper in the
tray, then specify the correct size
and type for the loaded paper on the
Control Panel.
[Out of the Range of Auto
Zoom]
The auto zoom ratio setting exceeds the allowable range.
Specify the zoom ratio between 25
and 400%.
[Place Original on Glass]
The original of an invalid size is
loaded on the ADF.
Scan the original from the Original
Glass.
[Place Original on ADF]
No original is loaded on the ADF.
Load the original on the ADF.
Scan the original of different sizes
from the ADF.
[Duplex Copy Disabled]
The size of the loaded paper is
not available for 2-sided copy.
Cancel 2-sided copy, or change the
paper size.
[Scan TX Failed]
Scan transmission has failed.
After a while, cancel the job.
[Off-Hook]
The handset remains picked up
after a manual transmission.
Replace the handset.
[Fax TX Failed]
Fax transmission has failed.
This error is remedied automatically.
[Fax RX Failed]
Fax receiving has failed.
This error is remedied automatically.
[I-Fax TX Failed]
An error occurred while sending
an Internet fax, and the job was
not ended normally.
This error is remedied automatically.
[I-Fax RX Failed]
An error occurred while receiving
an Internet fax, and the job was
not ended normally.
This error is remedied automatically.
[I-Fax RX Data Error]
The received Internet fax data is
destroyed, or it was not configured in the TIFF format.
This error is remedied automatically.
[E-mail forwarding failed.]
An error occurred while forwarding the received fax by E-mail,
and the job was ended normally.
This error is remedied automatically.
[PC-FAX Restricted]
PC-Fax TX is prohibited.
Enable PC-Fax TX.
[PC-Fax TX Error]
An error occurred when PC-Fax
TX data was received on this machine.
This error is remedied automatically.
[Polling RX Error]
Multiple destinations have been
specified for Polling RX.
Multiple destinations cannot be
specified for Polling RX. Specify only
one destination.
d-Color MF 3300/3800
4.8
4
Major messages and actions
Message
Description
Remedy
[Counter has reached its
maximum allowance.]
The counter has reached the upper limit.
Delete jobs.
[Job Log Error]
The job log storage area on the
HDD is full.
Delete job logs.
[Card Authentication Registration Error]
Failed to scan the IC card at the
time of registration.
This error is remedied automatically.
[USB Connection Error]
The same type of USB device is
connected.
Disconnect the USB device.
[Expiration Error]
The enhanced server authentication application has expired.
Change to the authentication method other than the enhanced server
authentication.
Service call
If a service call has appeared, restart this machine.
If the problem is not resolved after this machine has been restarted, check the displayed trouble code number, then contact your service representative.
d-Color MF 3300/3800
4-19
4
4-20
Major messages and actions
4.8
d-Color MF 3300/3800
5
Checking Counters
5.1
5
Checking the counter
5
Checking Counters
5.1
Checking the counter
The counter indicates the total number of pages printed on this machine on a function or color basis. This
information will help you gain an understanding of the usage status of this machine.
1
Tap [Counter].
2
Check the total number of pages printed after the count starting date.
Item
Description
[Total]
Check the total number of pages printed on this machine.
[Copy]
Allows you to check the total number of pages copied.
[Print]
Check the total number of pages printed through a computer.
[Scan]
Check the total number of pages scanned in Scan To E-mail and Scan To Folder modes.
[Fax]
Check the total number of pages scanned in Fax mode, total number of pages
printed in a file received by fax, and total number of pages received by fax.
dReference
Counter information of this machine can be sent to a specified E-mail address. Arrange a notification schedule, for example, weekly or monthly, around your system environment. For details on how to configure settings, refer to Chapter 1 in [User's Guide Applied Functions].
d-Color MF 3300/3800
5-3
5
5-4
Checking the counter
5.1
d-Color MF 3300/3800
6
Index
6
6
Index
C
Cleaning
ADF 1-9
Control Panel 1-5
Exhaust Air Duct 1-5
Laser Lenses 1-10
Manual Feed Tray 1-7
Original Cover Pad 1-6
Original Glass 1-6
Outer Covers 1-5
Paper Feed Unit 1-8
Tray 1 1-8
Consumables
Check 2-3
Replace 2-4
Counter 5-3
Network Scan 4-10
Paper Jam 3-16
Power Supply 4-3
Print 4-4
Print Quality 4-7
Touch Panel 4-3
W
Waste Toner Bottle
Replace 2-13
F
Fusing Unit
Replace 2-22
I
Imaging Unit
Replace 2-8
M
Messages 4-16
Consumables Replacement 2-3
Error 4-17
Warning 4-16
P
Paper Jam
ADF 3-10
Duplex Option 3-11
Fusing Unit 3-12
Manual Feed Tray 3-4
Paper Feed Unit 3-9
Transfer Roller 3-4
Tray 1 3-6
S
Service Call 4-19
T
Toner Cartridge 2-4
Handle 2-4
Replace 2-5
Store 2-4
Transfer Belt
Replace 2-16
Transfer Roller
Replace 2-14
Troubleshooting
Copy 4-13
Fax RX 4-12
Fax TX 4-11
Internet Fax RX 4-12
Internet Fax TX 4-11
d-Color MF 3300/3800
6-3
6
6-4
d-Color MF 3300/3800
DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND
DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS
INFORMATION
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be collected separately.
The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the
environment.
Offenders will be subjected to the penalties and measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical information you need and the instructions for handling the
waste correctly, for example: location and times of the waste collection centres, etc.
b) When you purchase a new device of ours, give a used device similar to the one purchased to our dealer for disposal.
The crossed dustbin symbol on the device means that:
- when it to be disposed of, the device is to be taken to the equipped waste collection centres and is to be
handled separately from urban waste;
- The producer guarantees the activation of the treatment, collection, recycling and disposal procedures in
accordance with Directive 2002/96/EC (and subsequent amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and electronic devices will be carried out in accordance with the
laws in force in the country in question.