Alcatel-Lucent OmniPCX Office
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
User manual
Introduction
How to use this guide
Thank you for choosing a telephone from the IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone range manufactured
by Alcatel-Lucent.
Your terminal has a new ergonomic layout for more effective communication.
• Actions
• Keypad
Lift the receiver.
2ab
5
„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
c
jkl
ef
3d
Hang up.
your telephone,
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
mno
6
Numeric keypad.
Alphabetic keypad.
2
Specific key on numeric keypad.
„ communication is even more convenient using the audio keys (loudspeaker, hands free),
• Navigator
„ using the convenient alphabetic keypad, you can call your correspondents by name.
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys
Smith John
…
• Audio keys
Partial view of display.
Loudspeaker,
hands free.
Display key.
Adjustment “reduce”.
Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
Menu/Info key.
Voice mail access key.
• Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
These symbols can be supplemented by small icons or text.
3
How
Contents
6.
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7
1.1
1.2
1.3
1.4
2.
p.10
p.10
p.10
p.11
p.11
p.11
p.11
p.11
p.12
p.12
p.12
p.12
p.13
7.
8.
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
5.13
5.14
Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . .
Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . .
p.18
p.18
p.18
p.18
p.18
p.19
p.19
p.19
p.19
p.19
p.20
p.20
p.21
p.21
9.
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
Finding out the cost of an outside call made for an internal user from your terminal . . . p.26
Call duration restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . .
Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . .
Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . .
p.27
p.27
p.27
p.27
p.28
p.28
p.28
p.28
p.29
p.29
p.29
p.29
p.30
p.30
p.30
p.30
p.30
p.31
p.31
p.31
p.31
ACD : Agent set/Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
9.10
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Close the agent session (logout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Annex
Writing accented or special characters with the phone keyboard
Guarantee and clauses
5
p.22
p.22
p.22
p.22
p.22
p.23
p.23
p.23
p.23
p.23
p.23
p.23
p.24
p.24
p.24
p.25
p.25
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
8.17
8.18
8.19
8.20
8.21
p.14
p.14
p.14
p.15
p.15
p.15
p.15
p.16
p.16
p.16
p.16
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.1
7.2
7.3
'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1
4.2
5.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . .
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
4.
p.7
p.8
p.8
p.9
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
3.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
6.14
6.15
6.16
6.17
p.32
p.32
p.32
p.32
p.32
p.32
p.33
p.33
p.33
p.33
Getting to know your telephone
Handset (possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068
Phone only)
Adjust the tilt of the screen
„ Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the
screen.
„ LED
Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
•
•
Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Flashing green: incoming call.
Flashing orange: alarm.
Display keys: pressing a display key activates the function shown associated with it on the screen.
„ Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Alcatel-Lucent IP Touch 4068
Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
„ Welcome screens
Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
„ Call display
Alphabetic keypad
Incoming call.
Call in progress or outgoing call.
„ Audio keys
Hang-up key:to terminate a call.
Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Call on hold*.
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
To adjust the loudspeaker or handset volume up or down
„ Extension unit
Left-right navigator: used to check calls.
„ Function keys and programmable keys
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
6
Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page. Pressing
this key during a call displays the name or number of the caller.
Messaging key to access various mail services:
If the key flashes, a new voice message or a new text message has been received.
'Redial' key:
• to access the 'Redial' function(short press),
• call back on the last 10 number dialled (long press).
Programmable key (F1 and F2 keys):
Lit when the function associated with the key is activated.
1
Description of the screens and
Bluetooth® handset
„ Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default).
Other
1.1
Welcome screens
Menu page:
Perso page:
Info page:
Time and status icon
Date
Scroll bar: shows
the position on a
page
Call forwarding icon:
Stationary: no forwarding activated.
Rotating: forwarding activated
- blue: immediate forwarding ,
- orange: forwarding if busy or
absent.
(if the screen of your set is a colour screen)
„ Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment reminder, etc.
Displays the content of the page
selected
„ Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
Description of the screens and Bluetooth® handset
1
1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Time and status icon
Date
Application name
Time and
status icon
Call holding icon
Pop-up display of
functions accessible while the call is
taking place
Call in progress icon
Application
screen
Incoming call presentation screen. This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Events screen
„ Application screen: displays information relevant to programming or configuring the telephone.
„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
Description of the screens and Bluetooth® handset
1
1.4
IP Touch Bluetooth® Wireless handset
(Only available on Alcatel-Lucent IP Touch 4068 Phone set)
• Presentation of the battery pack:
Off-hook/On-hook and
Volume/Mute keys
1
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
Off-hook/On-hook: press this
key to take or terminate a call
Volume/Mute:
•
•
short successive
presses to change the
handset volume level (3
levels)
long press to ensure
your correspondent no
longer hears you
2
Location of the batteries
• Installing or replacing the Bluetooth® handset battery
• Lift up the battery cover
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
• Slide out the battery holding part
The battery recharges when the Bluetooth® handset is on its base.
9
Using your telephone
2
Other
Making a call
2.1
bc
3d
jkl
6
2a
5
2.2
ef
5
dial directly
the number
for your call
lift the
receiver
3d
6
5
hands free
bc
3d
6
during a conversation
3d
6
press the 'on-hook' key of the
Bluetooth® handdset (AlcatelLucent IP Touch 4068 Phone)
o
mn
OR
OR
OR
OR
Paul
is calling
number required
lift the
receiver
press the 'on-hook' key of
the Bluetooth® handdset
(Alcatel-Lucent IP Touch
4068 Phone)
ef
o
mn
number
required
Paul
in conversation
5
ef
bc
jkl
2a
OR
o
mn
number required
jkl
2a
OR
ef
bc
jkl
2a
OR
o
mn
Receiving a call
hands free
press the key next to the
'incoming call' icon
OR
programmed line
key
correspondent’s
name
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
more information on the
caller: successive presses
for name and number
2.3
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
Using the telephone in 'Hands free' mode
„ Terminal idle:
For the operator, dial '0' (by default).
you are in hands free
mode
Press and
release
The duration of your external call may be limited in time by the administrator.. In this
case, a beep sounds and/or a message will be displayed on the screen 20 seconds before
the end of the communication
terminate
your call
„ Call in progress:
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
Paul
in conversation
during a
conversation
press and release
• If the internal or outside number does not reply:
Interphony
OR
broadcast a message on
the loudspeaker of the
free terminal
¤Callback
request callback to a
busy terminal
OR
Text
During a conversation, you can lift the receiver without terminating the call.
send a written
message
OR
10
go to next screen
Using your telephone
2
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
2.4
0
OR
erase last letter
entered
OR
OR
show next
name
show previous
name
the loudspeaker key flashes
Paul
in conversation
during a
conversation
Make calls via your programmed call keys
2.6
activate loudspeaker
(long press)
10:30
adjust volume
(9 levels)
Helen
PERSO
The key is no longer lit
OR
access the
'Perso' page
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
find the correspondent
you want to call from
the programmed call
keys
call the chosen
correspondent
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers.
Calling your correspondent by name (company directory)
2.5
5
proposes a name followed by a
corresponding telephone number and
sequence number in list
ef
bc
3d
jkl
6
2a
o
mn
directory
number
Dial by name
Paul
001/003
first letters of
your
correspondent’s
name
• If name is OK:
2.8
Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
• Activating call screening:
OK
make the call
5
• If name is not OK:
1stname
extend search in
list
OR
'voice mail
filtering'
programmed key
List
display the list of
correspondent
names
Select the
desired name
11
ef
bc
3d
jkl
6
2a
o
mn
enter your personal
password
same key to stop listening and
deactivate the screening
Using your telephone
2
• Cancelling callback request:
• When you receive a call:
×Callback
you hear the message left by
your caller
Paul
is screened
name or number of
the caller
OR
hands free to take
the call
Automatic callback is not available if the set of your correspondent is free or if you are
put on hold when the set is busy.
OR
to stop listening only
2.9
cancellation of callback request
acknowledged
2.11
Receiving intercom calls
You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode.
The identity of the caller is displayed on the screen.
Redialling
• To activate - Terminal idle:
„ Redialling the last number dialled (redial):
corresponding LED lights up
last number redial
'Redial'
key(short
press)
When your caller hangs up, intercom mode remains active.
„ Call back on the last 10 number dialled :
• To deactivate - Terminal idle:
10:30
OR
'Redial' key
(long press)
The corresponding LED goes out
Rediallist
menu
reach the 'Menu'
page
2.12
Call
select the No. in the
last ten issued
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
call required number
¤MFcode
Paul
in conversation
2.10
Requesting automatic callback if internal number is busy
internal number busy
¤Callback
during a
conversation
to activate
The function is automatically cancelled when you hang up.
callback request acknowledged
12
Using your telephone
2
2.13
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
•
The terminal:
The key lights up
Paul
in conversation
during a
conversation
disable microphone
The key is no longer lit
resume the
conversation
•
The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone):
press the handset
volume/mute key (press
and hold)
13
During a conversation
3
Other
Making a second call during a conversation
3.1
3.2
Answering a second call during a conversation
• A second correspondent is trying to call you:
Newcall
c
ab
2
Paul
in conversation
5
during a
conversation
jkl
3
f
de
o
mn
6
Paul
in conversation
number of
second
correspondent
Paul
is calling
during a
conversation
more information on the
caller: successive presses
for name and number
name or no. of the caller
displayed for 3 seconds
„ Answer call displayed:
Rediallist
OR
OR
Indiv.rep.
John
in conversation
select the no. in the
to call a number in the
last ten issued if your
directory
telephone allows this
operation
• Other methods for calling a second correspondent:
5
OR
Answer
John
in conversation
line key for which
icon is flashing
the first call is on hold
ef
bc
3d
jkl
6
2a
the first call is on hold
o
mn
Dial directly the number for your call.
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
Name of second correspondent.
- To access the 'Redial' function (press and hold).
- Call back on the last 10 number dialled (short press).
• To return to your first caller and end the conversation in progress:
Programmed line key.
OR
• To cancel your second call and recover the first:
key associated with the
'incoming call' icon
OR
John
in conversation
Paul
in conversation
John
in conversation
OR
Paul
in conversation
key associated with the
'incoming call' icon
3.3
Switching between calls (Broker call)
During a conversation, a second call is on hold.
To accept the second call:
If you make an error, hang up: your telephone will ring and you will recover your first
call.
John
in conversation
Paul
in conversation
key associated
with the
'incoming call'
icon
14
your first call is placed on
hold
OR
During a conversation
3
„ Cancel conference and return to first correspondent (if conference is active):
3.4
Transferring a call
×Conference
• To transfer your call to another number:
„ Hang up on all correspondent (if conference is active):
c
ab
2
Paul
in conversation
5
jkl
3
f
de
o
mn
6
John
in conversation
during a
no. of the 2nd
conversation
terminal
• If the number receiving the transfer answers:
OR
the first call is on hold
„ After the conference, to leave your two correspondents talking together:
Transfer
×Conference
Transfer
cancel the
conference
You can also transfer your call immediately, without waiting for your correspondent to answer.
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
3.7
Placing a call on hold (hold)
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
3.5
Transfer a call to the voice mailbox of an absent party
Hold
Paul
in conversation
During the call, you want to transfer your correspondent to the voice mailbox of another correspondent.
TransferVMU
Paul
in conversation
5
during a
conversation
3.6
bc
2a
jkl
3d
Paul
on hold
during a
conversation
• Recover the call on hold:
ef
o
mn
6
number of
second
correspondent
your call is placed on hold
Paul
in conversation
Paul
on hold
key associated with the
'incoming call' icon
• Common hold: (subject to programming)
Three-way conference with internal and/or external correspondents
(conference)
To recover your call on any telephone in your system.
„ During a conversation, a second call is on hold
Hold
¤Conference
Paul
in conversation
John
in conversation
during a
conversation
select the 'conference'
function
15
Paul
on hold
your call is placed on hold
During a conversation
3
• Protection against intrusion:
Recover the call on hold from any telephone:
5
'communication
protection'
programmed key
key associated with
the 'incoming call'
icon
3.8
Placing an outside call on hold (parking)
ef
bc
3d
jkl
6
2a
Paul
in conversation
o
mn
enter the number
Protection is cancelled when you hang up.
You can place an outside call on hold and recover the call on another telephone:
3.10
Parkcall
Store a number
Paul
in conversation
During a call, to save the number onto a call key:
during a
conversation
• To recover the parked call:
Savetorep
Paul
in conversation
Unparkcall
Pickup
bc
3d
jkl
6
2a
5
ef
during a
conversation
o
mn
number of
telephone from
which call was
parked
----------
press a call key on
the Perso page
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
3.11
3.9
Intrusion into an internal conversation
enter the name of
your
correspondent
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
OR
¤Intrusion
apply
Paul
in conversation
×Intrusion
during a
conversation
same key to exit
16
Adjust audio volume
'Meet me' conference
4
Other
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the
rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.
Join a 'Meet me' conference
4.2
Initiate a 'Meet me' conference
4.1
Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them
the access code.
5
lift the receiver
(see Making a
call)
When the system prompts you to enter a code or password, you are allowed 3
attempts before the system rejects your request.
bc
3d
jkl
6
2a
5
ef
o
mn
OR
bc
3d
jkl
6
2a
5
ef
5
3d
6
o
mn
enter the 'Meet me'
conference activation
code
from the outside, dial
the 'Meet me'
conference activation
call number
6
o
mn
enter the joining code
for the 'Meet me'
conference
bc
3d
jkl
6
2a
OR
5
ef
o
mn
from the outside, dial
the 'Meet me'
conference joining call
number
enter your
telephone number
(internal)
ef
bc
3d
jkl
6
2a
5
lift the receiver
(see Making a
call)
3d
ef
bc
jkl
2a
o
mn
ef
bc
jkl
2a
You are in conference mode
o
mn
enter the
conference access
code
„ Joining code: this code is defined by the administrator during system configuration
bc
3d
jkl
6
2a
5
ef
o
mn
enter your
personal
password
bc
3d
jkl
6
2a
5
ef
o
mn
„ Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external
the conference is set-up
set. This number must have been defined previously by the system administrator.
enter the conference
access code
An audible beep sounds when a participant joins the conference. 2 audible beeps sound
when a participant leaves the conference.
„ Activation code:: this code is defined by the administrator during system configuration
„ Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to
You cannot join a conference if th e ma ximum allowed numb er of participants is
already reach ed.
initiate a conference from an external set. This number must have been defined previously by the system administrator.
„ Password: the default password cannot be used. If necessary, refer to chapter.
If the conference has not yet been set up by the conference master you are put on hold
until the conference is initiated (5 minutes maximum).
When the conference master on-hooks, all the communications will be cut-off.
If you cannot directly reach the conference, you have to call first an internal user or an
automatic operator. This one dials the call number for joining the 'Meet-me'
conference and then transfers your call (10 seconds).
17
Sharing
5
Other
Receiving supervised call ringing
5.1
Call pick-up
5.4
To receive the special ringing for calls to another number:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
“Supervised call
ringing” programmed
key
same key to cancel
'group call pick-up'
programmed key
• If the telephone ringing is not in your pick-up group:
Answering the general bell
5.2
10:30
Set
Pickup
menu
5
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
10:30
Pickup
menu
reach the 'Menu'
page
Generalbell
reach the 'Menu'
page
5.3
bc
3d
jkl
6
2a
5
'set call pick-up'
programmed key
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
3d
6
ef
mn
o
number of
telephone
ringing
OR
Manager/secretary filtering
bc
jkl
2a
ef
o
mn
number of
telephone ringing
The system can be configured to prevent call pick-up on certain telephones.
• From the manager’s or secretary’s telephone:
incoming calls are filtered by a chosen person
(secretary, etc.)
5.5
“Filter”
programmed key
Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call:
your telephone will ring at the
same time as the switchboard
“Operator help”
programmed key
• Calls to the switchboard:
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
same key to
cancel
calls to the switchboard will ring on
your telephone
“Operator help”
programmed key
18
Sharing
5
5.6
Hunting groups
Answering a call on your pager
5.8
• Hunting group call:
A call on your pager can be answered from any telephone within the system.
Certain numbers can form a hunting group and can be called by dialling the group number.
bc
2a
5
jkl
3d
bc
3d
jkl
6
2a
your pager beeps
ef
5
o
mn
ef
o
mn
6
'answer paging'
programmed key
no. of group to be called
• Temporary exit from your hunting group:/Return into your group:
bc
3d
jkl
6
2a
5
Calling a correspondent on his/her loudspeaker
5.9
ef
your group
number
o
mn
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
'leave group'
programmed key
your group number
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
5.7
you are connected to the loudspeaker on
your correspondent’s phone (if he/she has
the hands free function)
Interphony
Paul
is alerted
your
correspondent
does not reply
Calling an internal correspondent on his/her pager
5.10
Sending a written message to an internal correspondent
The number called does not answer and you know that the person called has a pager:
SendTxtMsg
paging in progress is displayed
Paul
is alerted
your
correspondent
does not reply
5
ef
bc
3d
jkl
6
2a
o
mn
OR
number to be
called
'paging'
programmed key
enter the first letters of
the name
• Predefined message:
Text Mail
Call me back
01/27
Your correspondent can answer from any telephone in the system.
Gotomessage
OR
first message in list
(27)
select the
message to be
sent
enter the no. of
the message to be
sent (01 to 27)
Language
change language of
message
19
apply your choice
apply your choice
Sharing
5
• *To record a comment :
• Personal message:
Voice mail
Ready to record
NewMsg
start recording the comment
create a temporary
apply your choice
personal message
(alphabetic keypad)
• The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Voice mail
recording
Record
Listen
Stop
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
end of recording
replay comment
Record
OR
OR
re-record a comment
send message
Sending a recorded message to a number / a distribution list
5.12
Voice
Send a voice message copy
Voice
bc
2a
5
jkl
3d
ef
display number of new
and old messages
o
mn
6
5
select message to
copy by
consecutive
presses
Sendmessage
send message
bc
3d
jkl
6
mn
Sendmessage
o
5
3d
6
Add
OR
o
mn
correspondent’s name
or list name (00 to 50)
other correspondents
if necessary
ef
o
mn
number to be
called
OR
Voice mail
Ready to record
correspondent’s
name
Record
start message recording
Voice mail
recording
OR
6
ef
bc
jkl
2a
Consult
correspondent’
s no. or list no.
(00 to 50)
2a
3d
personal code
personal code
Sendcopy
ef
bc
jkl
2a
5
5.11
recording
Stop
Record
recording
end of recording
apply
record a comment*
OR
Listen
replay message
20
OR
Record
re-record a message
apply
apply
Sharing
5
5.13
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
bc
3d
jkl
6
2a
5
ef
speak, you have 20
seconds
o
mn
OR
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
5.14
Modify the automated attendant welcome message remotely
This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
5
ef
bc
3d
jkl
6
2a
5
voice mail call
number
9
access the
'personal
options' menu
ef
bc
3d
jkl
6
2a
o
mn
5
number of your
voice mailbox
5
ef
bc
3d
jkl
6
2a
o
mn
o
mn
personal code
follow the instructions of
the voice guide
access the
'welcome messages
customisation'
menu
21
Keep in touch
6
Other
6.1
Selecting calls to be diverted
When you return, consult recorded messages
6.4
The light indicates that messages have been received.
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
Forward
Div: Ext/Loc
Ext/Int
Voice
bc
2a
5
select the type of Out/Int call
jkl
ef
3d
display number of new and old messages
o
mn
6
personal code
type of call diverted
is displayed
Consult
Allcalls
External
OR
OR
display name of sender, with date, time and
ranking of message
Internal
select message
divert internal and
outside calls
6.2
divert outside calls
divert internal calls
Play
Diverting calls to another number (immediate diversion)
OR
listen to message
Clear
erase message
Call
OR
call back sender of
message
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Sendcopy
OR
Immediate
bc
2a
5
jkl
3d
ef
o
mn
OR
Rediallist
6
copy message
number to be
called
Activate/disable the personal assistant
6.5
OR
Indiv.rep.
diversion is acknowledged
10:30
Settings
menu
reach the 'Menu'
page
You can make calls, but only the destination number can call you.
On
6.3
Diverting your calls to your voice message service
Immediate»VM
Settings
Assistant : OFF
Assistant
OR
Off
Settings
Assistant : ON
apply
diversion is acknowledged
22
Keep in touch
6
Personal assistant : reaching you with one number only
6.6
5
'follow-me'
programmed key
10:30
Assistant
Settings
menu
bc
3d
jkl
6
2a
OR
ef
o
mn
diversion is acknowledged
your extension
number
Menu
reach the 'Menu'
page
6.9
select type of
diversion
Applying a selective diversion
You can selectively divert calls, according to the caller’s identity:
MobileNr
ExternalNr
InternalNr
diversion is acknowledged
dial number of a
colleague or your
secretary
dial an outside line number
dial number of your mobile
or DECT
'selective
forwarding'
programmed key
Operator
6.10
activate/deactivate transfer
to operator
6.7
apply
You can divert all your group calls to another internal number:
5
'group calls
forwarding'
programmed key
Topaging
3d
6
diversion is acknowledged
o
mn
number receiving
diversion
diversion is acknowledged
OR
6.11
'forward to paging'
programmed key
Cancelling all diversions
Cancelfwd.
Forwarding your calls from the receiving terminal (“Follow me”)
OR
OR
'cancel all forwarding'
programmed key
You wish to receive your calls in your present location:
Use the “Follow me” function.
Followme
ef
bc
jkl
2a
Diverting calls to your pager
Callers will thus be able to contact you while you are moving around the company:
6.8
Diverting all group calls
bc
3d
jkl
6
2a
5
ef
6.12
o
mn
your extension
number
Cancelling a specific diversion
programmed key corresponding to type of diversion
(group or selective)
23
programme another type of
diversion
Keep in touch
6
6.13
Diverting calls when your line is busy (divert if busy)
6.15
Callers can be diverted to another telephone if you are already on the line.
Onbusy
5
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
ef
bc
3d
jkl
6
2a
Leaving a recorded message for internal callers
Textanswer
diversion is acknowledged
o
mn
number
receiving
diversion
• Predefined message:
Text Mail
c
ab
2
OR
5
'forward on busy'
programmed key
jkl
3
de
Call me back
01/27
f
Gotomessage
OR
no
m
6
first message in list
(27)
number
receiving
diversion
select the message to
be sent
enter the no. of
the message to be
sent (01 to 27)
apply your choice
Language
6.14
Do not disturb
change language of message
• Personal message:
You can make your terminal temporarily unavailable for all calls.
DoNotDisturb
NewMsg
diversion is acknowledged
OR
apply your choice
'DND' programmed
key
create a temporary personal
apply your choice
message (alphabetic keypad)
• The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
24
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Keep in touch
6
6.16
Consulting written messages
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
The light indicates that messages have been received.
Messaging
ReadTxtMsg
Voice mail: 0
Text mails: 2
displays the sender's
message on the screen
10:30
menu
number of messages
received
Readmore
Message notification
6.17
reach the 'Menu'
page
• Activate/deactivate message notification:
Displays the rest of the message
and the date and time it was left
ON/OFF
Next message.
Call
Choice
press consecutively to
activate/deactivate
• To pause recording:
Previous message.
Clear
Notification
Settings
Number
Erase message.
5
ef
bc
3d
jkl
6
2a
o
mn
enter the number
• Change the time slot:
Call back sender of message.
apply
apply
the time slot during which notification is activated can be changed.
SendTxtMsg
Sending a written message to an internal correspondent.
Schedule
5
Savetorep
Save the sender's number in your directory.
ef
bc
3d
jkl
6
2a
o
mn
change times
Terminate consultation.
25
apply
Managing your charges
7
Other
• When the internal correspondent who has taken the call on-hooks, you are called back and can:
1. Read information concerning call (cost, duration, number of units...).
Charging your calls directly to business accounts
7.1
OK
name of internal user and cost of
call
You can charge the cost of your outside calls to business account numbers.
5
ef
bc
3d
jkl
6
2a
o
mn
'project code''
programmed key
enter the number
password for this
of the terminal to
internal telephone
receive the
message
• Adding or changing a business code during a call:
5
ef
bc
3d
jkl
6
2a
2. Print a charge ticket.
o
mn
3. Terminate consultation.
Print
enter number for
correspondent
7.3
OK
Call duration restriction
“Business account code during call” programmed key
The duration of your external call may be limited in time by the administrator.
In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication.
Finding out the cost of an outside call made for an internal user from
your terminal
7.2
Call transfer : during a call transfer, the maximum duration of the call is reset to the value defined for the destination station of
the transfer.
Three-party conference : during a three-party conference, communication is cut off when the maximum time allowed has
expired.
the call is placed on
hold
Paul
in conversation
during an internal
conversation
5
ef
bc
3d
jkl
6
2a
mn
'Meet me' conference : there is no call duration restriction.
Parking: the maximum duration time is not reset on parked call retrieval.
programmed key 'Meter
Total Recall'
Transfer
o
outside
number
called
transfer call to your
correspondent on hold
26
Programming your telephone
8
Modifying your personal code
8.3
Other
Your personal code is used to access your voice mailbox and to lock your telephone.
Initializing your voice mailbox
8.1
10:30
Settings
menu
enter your personal code then record
your name according to voice guide
instructions
light flashes
Options
Password
reach the 'Menu'
page
5
ef
bc
3d
jkl
6
2a
bc
3d
jkl
6
2a
o
mn
5
ef
o
mn
Your personal code is used to access your voice mailbox and to lock your telephone.
old code
(4 digits)
new code
(4 digits)
Your personal code is composed by 4 digits. A weak personal code will be rejected by
the system:
- 4 identical digits (0000, 1111, ...)
- a simple sequence of 4 digits (0123, 1234, ...)
As long as your voice mailbox has not been initialized, personal code is 1515.
Your personal code is composed by 4 digits. A weak personal code will be rejected by
the system:
- 4 identical digits (0000, 1111, ...)
- a simple sequence of 4 digits (0123, 1234, ...)
Customising your voice greeting
8.2
You can replace the greeting message by a personal message
10:30
reach the 'Menu'
page
10:30
Voice mail
recording
Record
to start recording
end of recording
Settings
menu
Voice mail
Ready to record
Stop
Configuring the telephone ringer
8.4
Persmessage
Mailbox
Settings
menu
OR
to pause recording
OR
T Choose the tune:
Default
to return to the default
message
Ringing
reach the 'Menu'
page
recording
Pause
Phone
Melody
apply
select the melody of your
choice (16 tunes)
apply your choice
T Adjusting the ringer volume:
Volume
27
select the volume of your choice
(12 levels)
apply your choice
Programming your telephone
8
T Activate/deactivate silent mode:
Selecting the welcome page
8.6
On
Silent
Off
OR
This function is used to choose the page displayed by default on the telephone.
to activate
to deactivate
apply your choice
10:30
T Activate/disable meeting mode (progressive ringing):
Progressive
On
to deactivate
Homepage
apply your choice
T Activate/deactivate discreet ring mode:
On
Options
Off
OR
to activate
Beeps
Settings
menu
select the
default page
Off
OR
Selecting language
8.7
to activate
to deactivate
apply your choice
apply your choice
T Adjust ringer volume while a call arrives:
10:30
Settings
menu
Options
reach the 'Menu'
page
Paul
is calling
your telephone
rings
adjusting the ringer
volume
Language
Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone/
4039 Digital Phone)
8.5
10:30
Settings
menu
Phone
select the default
page
8.8
Contrast
reach the 'Menu'
page
Screen
Programming direct call keys (Perso page)
10:30
Name
PERSO
OR
access the Perso
page using the
navigator
Keys
increase or reduce the brightness of the
screen or keys (of the extension unit) by
pressing consecutively on the corresponding
keys
Number
press a call key on the
Perso page
enter the number
bc
3d
jkl
6
2a
5
28
apply your choice
ef
mn
o
enter the name
Programming your telephone
8
Programming direct call keys (F1 and F2 keys)
8.9
• At the programmed time, your telephone rings:
Name
press a programmable
key (F1 or F2)
Number
bc
3d
jkl
6
2a
5
enter the name
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
ef
mn
o
enter the number
• To cancel your reminder request:
10:30
Erase a programmed key
8.10
10:30
select the key to
erase
reach the 'Menu'
page
Clear
OR
PERSO
access the Perso
page using the
navigator
8.12
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
10:30
menu
Appointment
reach the 'Menu'
page
bc
3d
jkl
6
2a
5
Temporary
OR
Identify the terminal you are on
Access the Info page using the navigator.
Permanent
select the type of appointment (temporary or
permanent)
ef
apply the
appointment time
29
OR
Permanent
select the type of appointment (temporary or
permanent)
The number of your telephone is displayed on the 'Info' page.
o
mn
enter time of
appointment
Temporary
Clear
press a
programmable key
(F1 or F2)
Programming an appointment reminder
8.11
Appointment
menu
Programming your telephone
8
Broadcasting background music on your loudspeaker
8.13
Activating/deactivating 'forced headset' mode
8.16
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
10:30
when telephone is not in use,
background music is played
Settings
menu
Phone
ForcedHead
reach the 'Menu'
page
(Long press)
same key to cancel (Long
press)
On
OR
Off
activating/deactivating 'forced headset' mode
Installing a Bluetooth® Wireless Technology handset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
The music stops when a call is made or received and starts again when you hang up.
8.17
Lock / unlock your telephone
8.14
10:30
Lock
menu
10:30
bc
2a
5
reach the 'Menu'
page
jkl
3d
ef
6
10:30
Settings
with the handset turned off, press
the 2 Bluetooth® handset keys at
the same time (long press)
select the
relevant
equipment
reach the 'Menu'
page
Headset
OR
Handsfree
OR
Add
wait for the handset address and
name to be displayed on the screen
Jack
Phone
you will hear a 3 note signal and the
LED will flash green and orange
alternately
Adddevices
depending the displayed
informations, enter your
password or confirm
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
menu
Bluetooth
Phone
reach the 'Menu'
page
your telephone is
locked/unlocked
o
mn
Configuring the audio jack of your telephone
8.15
Settings
menu
the 3 note audible signal indicates that the handset
has been installed correctly (the LED flashes green or
orange depending on the battery charge level)
Loudspeaker
If you add the Bluetooth® handset before the name of the handset is displayed on the
screen, you must enter the password 5555 to terminate the installation
30
Programming your telephone
8
• Error messages
searching for Bluetooth®
equipment, wait until the detected
equipment type and the address is
displayed
Adddevices
the Bluetooth® handset emits a
sequence of 4 beeps
The station displays an error
message indicating an
incompatibility between the
station and the Bluetooth®
handset
The generation of your station is
earlier than the generation of your
Bluetooth® handset
select the relevant
equipment
The generation of your
Bluetooth® handset is earlier than
the generation of your station
bc
2a
5
apply your choice
Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
8.18
3d
• Light
Green flashing: normal operation.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
o
6
enter the PIN
code of the
headset *
Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP
Touch 4068 Phone
8.20
Refer to the user documentation supplied with the headset.
• Off-hook/On-hook and Volume/Mute keys
Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology - Alcatel-Lucent IP Touch 4068 Phone
8.21
Off-hook/On-hook: press this key to take or
terminate a call.
Volume/Mute:
• short successive presses to change the
handset volume level (3 levels)
• long press to ensure your correspondent no
longer hears you
10:30
menu
Settings
Mydevices
select the equipment
to be removed
Delete
message acknowledging the
equipment has been removed
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
apply your choice
menu
reach the 'Menu'
page
Settings
Phone
Bluetooth
display of the different equipment
matched
Installing a Bluetooth® Wireless Technology headset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
10:30
Phone
reach the 'Menu'
page
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
8.19
acknowledgement
message and display of the
headset icon on the
terminal screen
ef
mn
* Refer to the user documentation supplied with the headset.
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter
from the set.
The handset has a LED and two buttons.
•
•
•
•
jkl
Bluetooth
31
ACD : Agent set/Supervisor
station
9
Other
Agent set
9.1
9.4
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
9.2
Login
ACD
info
Select the ACD
application
bc
2a
5
jkl
•
•
•
•
Open an agent session (login) - Agent set
3d
select the agent and
validate
ef
6
An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These
statuses are:
In service: the agent is ready to receive calls.
Withdrawn: the agent has withdrawn from the ACD application.
Additional task: the agent is performing a task concerning a call and is not taking other calls.
Temporarily absent: the agent has taken a break and is not taking calls.
The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (AlcatelLucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068
Phone sets), or using the 'Agent Assistant' agent software on PC (if available).
9.5
the operating status change codes are defined when the system is configured. Contact the system administrator to obtain these
codes.
Statuses
in service
withdrawn
depending the
displayed
informations, enter
your password or
confirm
enter the feature code
to activate
name of the
agent set
operating status of the agent
set
Codes
additional task
temporarily absent
A melody is played: activation accepted,
the change of status has been carried
out
ACD application welcome screen - Agent set
9.3
Changing the operating status of the set - Agent set
• Changing using codes (all sets):
ACD application welcome
screen display
o
mn
The four operating statuses of the agent set
OR
A 'buzzer' type alarm sounds: activation refused, the
set is probably not taken into account by the call
centre; you should contact your administrator
• Change by function keys (Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone and AlcatelLucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone)
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a
refusal message is displayed, contact the system administrator.
number of
the agent
set
135
1.00
5.00
ACD
Perso
A2
2.00
6.00
Onduty
T.Absence
Logout
Password
3.00
7.00
On
4.02+
8.00
status of the
queues
9.6
Perso
C.Work
Offduty
Groups
Modifying your personal code - Agent set
Password
5
Alcatel-Lucent IP Touch 4038
Phone/4039 Digital Phone/IP
Touch 4068 Phone sets
•
ef
bc
3d
jkl
6
2a
mn
o
new code (4 digits)
4.02+ means: group number 4; 2 calls waiting; the '+' sign indicates that the queue capacity has been reached
(Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone).
32
ACD : Agent set/Supervisor station
9
9.7
Agent set - Integrating another group/leaving a group
9.10
Supervising group mailboxes - Supervisor station
• Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
follow the instructions of the voice
guide
Groups
press the supervision key
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
press the key of the group (1 to 8) to
integrate (box empty) and/orpress the
key of the group to leave (box full)
• Supervision keys for group mailboxes and positioning on the sets:
9.8
Close the agent session (logout) - Agent set
10:30
PERSO
Logout
access the 'Perso' page
9.9
Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/
IP Touch 4068 Phone set.
A supervisor can also perform the agent function from the same set.
33
Annex
Character
Writing accented or special characters with the phone keyboard
The following table describes all the accented or special characters that you can write from your keyboard.
The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character.
The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone.
Character
¡
¢
£
¥
§
©
º
®
°
±
²
³
µ
¶
¹
ª
¿
À
Á
Â
Ã
Ä
Å
Æ
Ç
È
É
Ê
Ë
Ì
Keyboard
~!
n/a
~$
~Y
n/a
^c
^m
^r
^0
n/a
^2
^3
n/a
n/a
^1
^f
~?
`A
´A
^A
~A
”A
n/a
n/a
~C
`E
´E
^E
”E
`I
Character
Keyboard
Í
Î
Ï
Ð
Ñ
Ò
Ó
Ô
Õ
Ö
Ø
Ù
Ú
Û
Ü
Ý
à
á
â
ã
ä
å
æ
ç
è
é
ê
ë
ì
í
´I
^I
”I
~D
~N
`O
´O
^O
~O
”O
n/a
`U
´U
^U
”U
´Y
`a
´a
^a
~a
”a
n/a
n/a
~c
`e
´e
^e
”e
`i
´i
I
î
ï
ð
ñ
ò
ó
ô
õ
ö
ø
ù
ú
û
ü
ý
ÿ
Ă
ă
Ą
ą
Ć
ć
Č
č
Ď
ď
Đ
đ
Ę
ę
Ě
ě
Ĺ
ĺ
Ľ
ľ
Keyboard
^i
”i
~d
~n
`o
´o
^o
~o
”o
n/a
`u
´u
^u
”u
´y
”y
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Character
Ł
ł
Ń
ń
Ň
ň
Ő
ő
Œ
œ
Ŕ
ŕ
Ř
ř
Ś
ś
Ş
ş
Š
š
Ţ
ţ
Ť
ť
Ů
ů
Ű
ű
Ÿ
Ź
ź
Ż
ż
Ž
ž
Keyboard
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Guarantee and clauses
howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are
compliant with the primary requirements of the Parliament and Council Directive 1999/5/
CE. A copy of the original of this declaration of compliance can be obtained from your
installer.
Consumption in standby: 3,5V.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® Wireless Handset
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. .
Operation is subject to the following two conditions : (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation..
Warning : changes or modifications made to this equipment not expressly approved by
Alcatel Lucent Enterprise may void the FCC authorization to operate this equipment..
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance wit the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try correct the interference by consulting the dealer..
This Class B digital apparatus complies with Canadian ICES-003.
This device has been designed and manufactured not to exceed the SAR (Specific
Absorption Rate) radio frequency power transmission limits established by the different
countries concerned. The SAR value measured is equal to 0.0025 W/kg (the globally
accepted maximum limit being 1.6 W/kg).
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could otherwise be
caused by inappropriate disposal of this product. For further details about recycling this
product, please contact the supplier who sold you the product.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for
a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous
signal (120 dBA for Australia).
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105
dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information
presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for
inaccuracies contained herein. Copyright © 2009 Alcatel-Lucent. All rights reserved
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