User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft,
Windows, and Windows 7 are U.S.
registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part Number: 744091-001
Product notice
Software terms
This guide describes features that are
common to most models. Some features
may not be available on your computer.
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7®
software and take full advantage of
Windows 7 functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To obtain the latest information in this
guide, contact support. For U.S. support, go
to http://www.hp.com/go/contactHP. For
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 1
More HP resources .............................................................................................................................. 2
2 Getting to know your computer ..................................................................................................................... 3
Finding your hardware and software information ................................................................................. 3
Front ..................................................................................................................................................... 3
Right side ............................................................................................................................................. 4
Left side ................................................................................................................................................ 5
Display .................................................................................................................................................. 7
Top ....................................................................................................................................................... 9
TouchPad ............................................................................................................................ 9
Lights ................................................................................................................................. 10
Button ................................................................................................................................ 12
Keys ................................................................................................................................... 13
Bottom ................................................................................................................................................ 15
Labels ................................................................................................................................................. 17
3 Connecting to a network .............................................................................................................................. 19
Connecting to a wireless network ....................................................................................................... 19
Using the wireless controls ................................................................................................ 19
Using the wireless button .................................................................................. 19
Using operating system controls ....................................................................... 20
Using a WLAN ................................................................................................................... 20
Using an Internet service provider .................................................................... 20
Setting up a WLAN ............................................................................................ 21
Configuring a wireless router ............................................................................ 21
Protecting your WLAN ....................................................................................... 21
Connecting to a WLAN ...................................................................................... 22
Using Bluetooth wireless devices (select models only) ..................................................... 22
Connecting to a wired network ........................................................................................................... 23
Connecting to a local area network (LAN) ......................................................................... 23
4 Enjoying entertainment features ................................................................................................................. 24
Multimedia features ............................................................................................................................ 24
v
Using the webcam .............................................................................................................................. 27
Using audio ........................................................................................................................................ 27
Connecting speakers ......................................................................................................... 28
Connecting headphones and microphones ....................................................................... 28
Checking the sound ........................................................................................................... 28
Using video ......................................................................................................................................... 28
Connecting a VGA monitor or projector ............................................................................. 29
Connecting an HDMI device .............................................................................................. 29
Configuring HDMI audio settings ...................................................................... 30
Managing your audio and video files (select models only) ................................................................. 31
5 Using the keyboard and pointing devices .................................................................................................. 32
Using the keyboard ............................................................................................................................ 32
Using ALT GR key combinations ....................................................................................... 32
Using the action keys ......................................................................................................... 32
Using the hot keys ............................................................................................................. 33
Using the keypad ............................................................................................................... 34
Using the integrated numeric keypad (select models only) ............................... 34
Using the TouchPad ........................................................................................................................... 34
Navigating .......................................................................................................................... 35
Selecting ............................................................................................................................ 35
Using TouchPad gestures ................................................................................................. 36
Scrolling ............................................................................................................ 37
Pinching/zooming .............................................................................................. 37
6 Managing power ............................................................................................................................................ 38
Using Sleep or Hibernation ................................................................................................................ 38
Initiating and exiting Sleep ................................................................................................. 38
Initiating and exiting Hibernation ........................................................................................ 39
Setting password protection on wakeup ............................................................................ 39
Using the power meter ....................................................................................................................... 39
Selecting a power plan ....................................................................................................................... 40
Running on battery power .................................................................................................................. 40
Removing a user-replaceable battery ................................................................................ 40
Finding battery information ................................................................................................ 42
Conserving battery power .................................................................................................. 42
Identifying low battery levels .............................................................................................. 43
Storing a user-replaceable battery ..................................................................................... 43
Disposing of a user-replaceable battery ............................................................................ 43
Replacing a user-replaceable battery ................................................................................ 43
Running on external power ................................................................................................................ 43
vi
Shutting down the computer ............................................................................................................... 44
7 Managing and sharing information ............................................................................................................. 45
Using a USB device ........................................................................................................................... 45
Connecting a USB device .................................................................................................. 45
Removing a USB device .................................................................................................... 46
Connecting a powered USB device ................................................................................... 46
Inserting and removing a memory card .............................................................................................. 47
8 Maintaining your computer .......................................................................................................................... 48
Improving performance ...................................................................................................................... 48
Handling drives .................................................................................................................. 48
Using Disk Defragmenter ................................................................................................... 48
Using Disk Cleanup ........................................................................................................... 49
Adding or replacing memory modules ............................................................................... 49
Updating programs and drivers .......................................................................................................... 53
Cleaning your computer ..................................................................................................................... 53
Cleaning procedures .......................................................................................................... 53
Cleaning the display (All-in-Ones or Notebooks) .............................................. 53
Cleaning the sides or cover ............................................................................... 54
Cleaning the TouchPad, keyboard, or mouse ................................................... 54
Traveling with or shipping your computer ........................................................................................... 54
9 Securing your computer and information .................................................................................................. 56
Locating your security software .......................................................................................................... 56
Using passwords ................................................................................................................................ 57
Setting Windows passwords .............................................................................................. 57
Setting Setup Utility (BIOS) passwords ............................................................................. 58
Using Internet security software ......................................................................................................... 58
Using antivirus software ..................................................................................................... 58
Using firewall software ....................................................................................................... 59
Installing software updates ................................................................................................................. 59
Installing Windows security updates .................................................................................. 59
Installing HP and third-party software updates .................................................................. 59
Securing your wireless network .......................................................................................................... 59
Backing up your software applications and information ..................................................................... 60
Using an optional security cable lock ................................................................................................. 60
10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................. 61
Starting Setup Utility (BIOS) ............................................................................................................... 61
vii
Updating the BIOS ............................................................................................................................. 61
Determining the BIOS version ........................................................................................... 61
Downloading a BIOS update ............................................................................................. 62
Using System Diagnostics .................................................................................................................. 62
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 63
11 Backing up, restoring, and recovering ..................................................................................................... 64
Creating backups ............................................................................................................................... 64
Creating recovery media to recover the original system .................................................... 64
What you need to know ..................................................................................... 64
Creating the recovery media ............................................................ 65
Creating system restore points .......................................................................................... 65
What you need to know ..................................................................................... 65
Creating a system restore point ........................................................................ 65
Backing up system and personal information .................................................................... 65
Tips for a successful backup ............................................................................. 66
What you need to know ..................................................................................... 66
Creating a backup using Windows Backup and Restore .................................. 66
Restore and recovery ......................................................................................................................... 67
Restoring to a previous system restore point .................................................................... 67
Restoring specific files ....................................................................................................... 67
Restoring specific files using Windows Backup and Restore ............................ 67
Recovering the original system using HP Recovery Manager ........................................... 67
What you need to know ..................................................................................... 67
Recovering using HP Recovery partition (select models only) ......................... 68
Recovering using the recovery media ............................................................... 68
Changing the computer boot order ................................................... 69
12 Specifications .............................................................................................................................................. 70
Input power ......................................................................................................................................... 70
Operating environment ....................................................................................................................... 71
13 Troubleshooting and support .................................................................................................................... 72
Troubleshooting .................................................................................................................................. 72
Wireless connection problems ........................................................................................... 72
Cannot connect to a WLAN ............................................................................... 72
Cannot connect to a preferred network ............................................................. 72
Current network security codes are unavailable ............................................... 73
WLAN connection is very weak ......................................................................... 73
viii
Cannot connect to the wireless router ............................................................... 74
Network status icon is not displayed ................................................................. 74
Audio problems .................................................................................................................. 74
Power management problems ........................................................................................... 75
Resolving a low battery level ............................................................................. 75
Resolving a low battery level when external power is available ....... 75
Resolving a low battery level when no power source is available .... 75
Resolving a low battery level when the computer cannot exit
Hibernation ....................................................................................... 75
Troubleshooting an AC adapter ........................................................................ 75
Contacting support ............................................................................................................................. 76
14 Electrostatic Discharge .............................................................................................................................. 77
Index ................................................................................................................................................................... 78
ix
x
1
Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.
Best practices
To protect your smart investment, after you set up and register the computer, we recommend the
following steps:
●
If you have not already done so, connect to a wired or wireless network. See details in
Connecting to a network on page 19.
●
Become familiar with the computer hardware and software. Go to Getting to know your computer
on page 3 and Enjoying entertainment features on page 24 for information.
●
Update or purchase antivirus software. Learn more at Using antivirus software on page 58.
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up,
restoring, and recovering on page 64.
Fun things to do
●
You know you can watch a YouTube video on the computer. But did you know that you can also
connect your computer to a TV and watch the video on TV? For more information, see
Connecting an HDMI device on page 29.
●
You know you can listen to music on the computer. But did you know that you can also stream
live radio to the computer and listen to music or talk radio from all over the world? See Using
audio on page 27.
●
You know you can create a powerful presentation with Microsoft® applications. But did you know
you can also connect to a projector to share your ideas with a group? See Connecting a VGA
monitor or projector on page 29.
Best practices
1
More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
Resource
Contents
Setup Instructions
●
Overview of computer setup and features
Help and Support
●
A broad range of how-to information and troubleshooting tips
Safety & Comfort Guide
●
Proper workstation setup
To access this guide, select Start > Help and
Support > User Guides, or go to http://www.hp.com/
ergo.
●
Guidelines for posture and work habits that increase your
comfort and decrease your risk of injury
●
Electrical and mechanical safety information
Worldwide support
●
Online chat with an HP technician
To get support in your language, go to
http://www.hp.com/support.
●
Email support
●
Worldwide support telephone numbers
●
HP service center locations
●
Important regulatory notices, including proper battery disposal
information
●
Specific warranty information about this computer
To access Help and Support, select Start > Help and
Support. For more details, go to http://www.hp.com/
support.
Regulatory, Safety and Environmental Notices
To access this guide, select Start > Help and
Support > User Guides.
Limited Warranty*
To access the warranty, select Start > Help and
Support > User Guides or go to http://www.hp.com/
go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from http://www.hp.com/go/orderdocuments or write to:
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2
Chapter 1 Starting right
2
Getting to know your computer
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all of the storage devices installed in your computer, including optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Front
Component
Description
Memory card reader
Reads data from and writes data to memory cards
such as Secure Digital (SD).
Finding your hardware and software information
3
Right side
Component
(1)
Description
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2)
Hard drive light
Blinking white: The hard drive is being accessed.
(3)
USB 2.0 ports (2)
Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 45.
4
(4)
Optical drive (select models only)
Reads and writes (select models only) to an optical disc.
(5)
Optical drive eject button (select models
only)
Releases the disc tray.
Chapter 2 Getting to know your computer
Left side
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
Power connector
Connects an AC adapter.
(3)
AC adapter light
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery
is charging.
●
Off: The computer is using battery power.
(4)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(5)
External monitor port
Connects an external VGA monitor or projector.
(6)
RJ-45 (network) jack/status lights
Connects a network cable.
(7)
HDMI port
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
Left side
5
Component
(8)
Description
USB 3.0 port
Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 45.
(9)
Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
6
Chapter 2 Getting to know your computer
Display
NOTE:
Refer to the image that most closely matches your computer.
Component
Description
(1)
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2)
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3)
Webcam light
On: The webcam is in use.
(4)
Webcam
Records video and captures still photographs. Some models
provide access to video conferences and online chat by means
of streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(5)
Internal microphone
Records sound.
(6)
Internal display switch
Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
7
Component
Description
(1)
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2)
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3)
Webcam light
On: The webcam is in use.
(4)
Webcam
Records video and captures still photographs. Some models
provide access to video conferences and online chat by means
of streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(5)
Internal microphone
Records sound.
(6)
Internal display switch
Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
8
Chapter 2 Getting to know your computer
Top
TouchPad
Component
Description
(1)
TouchPad zone
Moves the on-screen pointer and selects or activates items
on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Top
9
Lights
NOTE:
Refer to the image that most closely matches your computer.
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the keys to all capital
letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(3)
Wireless light
On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: The wireless light is amber when all wireless
devices are off.
10
Chapter 2 Getting to know your computer
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the keys to all capital
letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(3)
Wireless light
On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: The wireless light is amber when all wireless
devices are off.
Top
11
Button
Component
Description
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or see Managing power on page 38.
12
Chapter 2 Getting to know your computer
Keys
NOTE:
Refer to the image that most closely matches your computer.
Component
Description
(1)
esc key
Reveals system information when pressed in combination
with the fn key.
(2)
fn key
Reveals system information when pressed in combination
with the esc key.
(3)
Windows key
Displays the Windows Start menu.
(4)
Action keys
Execute frequently used system functions.
Top
13
Component
Description
(1)
esc key
Reveals system information when pressed in combination
with the fn key.
(2)
fn key
Reveals system information when pressed in combination
with the esc key.
(3)
Windows key
Displays the Windows Start menu.
(4)
Action keys
Execute frequently used system functions.
(5)
num lk key
Alternates between the navigational and numeric functions
on the integrated numeric keypad.
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(6)
14
Integrated numeric keypad
Chapter 2 Getting to know your computer
When num lk has been enabled, it can be used like an
external numeric keypad. To alternate between this
numeric function and the navigational function (indicated by
the directional arrows on the keys), press the num lk key.
Bottom
Component
Description
(1)
Battery lock and unlock latch
Locks and unlocks the battery into the battery bay.
(2)
Battery bay
Holds the battery.
(3)
Vents (5)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(4)
Battery release latch
Releases the battery from the battery bay, after the
battery lock latch is unlocked.
Bottom
15
Component
Description
(5)
Speaker openings (2)
Produce sound.
(6)
Service door
Provides access to the wireless LAN (WLAN) module
slot, the memory module slot, and the optical drive
(select models only).
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through Help and Support.
Steps for removing the service door are included in
Adding or replacing memory modules on page 49.
16
Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
For help finding these locations, refer to Getting to know your computer on page 3.
●
Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1)
Product name
(2)
Serial number
(3)
Product number
(4)
Warranty period
(5)
Model number (select models only)
Component
(1)
Serial number
(2)
Product number
(3)
Warranty period
Labels
17
Component
18
(4)
Model number (select models only)
(5)
Revision number
●
Microsoft Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.
Chapter 2 Getting to know your computer
3
Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
●
Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to
other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and
cameras. In a PAN, each device communicates directly with other devices, and devices must be
relatively close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in
Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button)
●
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one wireless light, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless
light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
NOTE:
On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
Connecting to a wireless network
19
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls, select Start > Control Panel > Network and Internet > Network
and Sharing Center.
For more information, select Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE:
The terms wireless router and wireless access point are often used interchangeably.
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.
●
A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless router to the modem,
and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
20
Chapter 3 Connecting to a network
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
●
A wireless router (2) (purchased separately)
●
A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in setting up a wireless router, see the information provided by your router manufacturer or
your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer when
connected to a hotspot, limit your network activities to email that is not confidential and basic Internet
surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
●
Use a firewall.
A firewall checks both information and requests that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, see Help and Support.
Connecting to a wireless network
21
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.
Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless
light is off, press the wireless button.
NOTE: The wireless light is amber when all wireless devices are off.
2.
Click the network status icon in the notification area, at the far right of the taskbar.
3.
Select your WLAN from the list.
4.
Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing
Center, and then click Set up a new connection or network. A list of options is displayed,
allowing you to manually search for and connect to a network or to create a new network
connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using Bluetooth wireless devices (select models only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
22
Chapter 3 Connecting to a network
Connecting to a wired network
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer.
2.
Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
Connecting to a wired network
23
4
Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your
music, and download and watch movies. Or, to make your computer an even more powerful
entertainment center, connect external devices like speakers, headphones, monitor, projector, TV,
and high-definition devices.
Multimedia features
Here are some of the entertainment features on your computer.
NOTE:
Refer to the image that most closely matches your computer.
Component
Description
(1)
Webcam light
On: The webcam is in use.
(2)
Webcam
Records video and captures still photographs. Some
models allow you to video conference and chat online
using streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(3)
24
Internal microphone
Chapter 4 Enjoying entertainment features
Records sound.
Component
(4)
Description
Optical drive (select models only)
Depending on your computer model, reads an optical
disc or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the
Help and Support web page (see More HP resources
on page 2).
(5)
USB 2.0 ports (2)
Connect optional USB devices.
NOTE: For details about different types of USB ports,
see Using a USB device on page 45.
(6)
Speakers (2)
Produce sound.
(7)
Audio-out (headphone) /Audio-in
(microphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(8)
USB 3.0 port
Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
NOTE: For details about different types of USB ports,
see Using a USB device on page 45.
(9)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(10)
External monitor port
Connects an external VGA monitor or projector.
Multimedia features
25
Component
Description
(1)
Webcam light
On: The webcam is in use.
(2)
Webcam
Records video and captures still photographs. Some
models allow you to video conference and chat online
using streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(3)
Internal microphone
Records sound.
(4)
Optical drive (select models only)
Depending on your computer model, reads an optical
disc or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the
Help and Support web page (see More HP resources
on page 2).
(5)
USB 2.0 ports (2)
Connect optional USB devices.
NOTE: For details about different types of USB ports,
see Using a USB device on page 45.
(6)
26
Speakers (2)
Chapter 4 Enjoying entertainment features
Produce sound.
Component
(7)
Description
Audio-out (headphone) /Audio-in
(microphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(8)
USB 3.0 port
Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
NOTE: For details about different types of USB ports,
see Using a USB device on page 45.
(9)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(10)
External monitor port
Connects an external VGA monitor or projector.
Using the webcam
Your computer has an integrated webcam, a powerful social networking tool that allows you to
communicate up close with friends and colleagues next door or on the other side of the world. With
the webcam, you can stream video with your instant messaging software, capture and share video,
and take still photos.
To start the webcam, select Start > All Programs > Communication and Chat > CyberLink
YouCam.
For details about using the webcam, select Start > Help and Support.
Using audio
On your HP computer, you can play music CDs (external optical drive purchased separately),
download and listen to music, stream audio content from the web (including radio), record audio, or
mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Using the webcam
27
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audioout (headphone)/audio-in (microphone) jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Configuring HDMI audio settings on page 30.
Before connecting speakers, lower the volume setting.
Connecting headphones and microphones
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)
jack on your computer. Many headsets with integrated microphones are commercially available. For
best results when recording, speak directly into the microphone and record sound in a setting free of
background noise.
WARNING! To reduce the risk of personal injury, lower the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.
Checking the sound
To check the audio functions on your computer, follow these steps:
1.
Select Start > Control Panel > Hardware and Sound > Sound.
2.
When the Sound window opens, click the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your desktop.
3.
Open a multimedia program and play the recording.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer when you are not
connected to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV. Most computers have a video graphics array (VGA) port, which
connects an analog video device. Some computers also have a high-definition multimedia interface
(HDMI) port, which allows you to connect a high-definition monitor or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions.
28
Chapter 4 Enjoying entertainment features
Connecting a VGA monitor or projector
To see the computer screen image on an external VGA monitor or projected for a presentation,
connect a monitor or projector to the computer's VGA port.
To connect a monitor or projector:
1.
Connect the VGA cable from the monitor or projector to the VGA port on the computer as
shown.
2.
Press f4 to alternate the screen image between 4 display states:
●
PC Screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external
device.
●
Extend: View the screen image extended across both the computer and the external
device.
●
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
Connecting an HDMI device
To see the computer screen image on a high-definition TV or monitor, connect the high-definition
device according to the following instructions.
To connect an HDMI device to your computer, you need an HDMI cable, sold separately.
Using video
29
To connect a high-definition TV or monitor to your computer:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
2.
Connect the other end of the cable to the high-definition TV or monitor.
3.
Press f4 to alternate the computer screen image between 4 display states:
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external
device.
●
Extend: View the screen image extended across both the computer and the external
device.
●
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
Configuring HDMI audio settings
HDMI is the only video interface that supports high-definition video and audio. After you connect an
HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1.
Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Digital Output Device (HDMI).
3.
Click Set Default, and then click OK.
To return the audio stream to the computer speakers, follow these steps:
30
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then
click Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Chapter 4 Enjoying entertainment features
Managing your audio and video files (select models only)
CyberLink PowerDVD helps you manage and edit your photo and video collections.
▲
To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and
then click CyberLink PowerDVD.
For more information about using CyberLink PowerDVD, see the PowerDVD software Help.
Managing your audio and video files (select models only)
31
5
Using the keyboard and pointing
devices
Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you
to perform on-screen functions. Select models also have special action keys or hot key functions to
perform routine tasks simply.
In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an
external USB mouse (purchased separately) by connecting it to one of the USB ports on the
computer.
To customize pointing device settings, button configuration, click speed, and pointer options, select
Start > Control Panel and type mouse in the search box in the upper right corner of the screen. Click
Mouse.
Using the keyboard
The keyboard allows you to type and the action keys and hot keys allow you to perform specific
functions. For more details about the keyboard keys, see Keys on page 13.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.
Using ALT GR key combinations
Some countries have keyboards with an ALT GR key that is used for special key combinations. To
type the rupee symbol on a keyboard that includes this key, use the alt gr+4 key combination.
Region-specific keyboards in India can use the ctrl+shift+4 keys for the rupee symbol.
To learn about ALT GR key combinations, go to the Microsoft Office website,
http://www.office.microsoft.com, and search for ALT GR.
Using the action keys
An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6
through f12 keys illustrates the assigned function for that key.
To use an action key function, press and hold the key.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
See Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 61 for
instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the
screen.
To activate the assigned function after disabling the action key feature, you must press the fn key in
combination with the appropriate action key.
CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the
computer from operating properly.
32
Chapter 5 Using the keyboard and pointing devices
Icon
Key
Description
f1
Opens Help and Support, which provides tutorials, information about the Windows
operating system and your computer, answers to questions, and updates to your
computer.
Help and Support also provides automated troubleshooting tools and access to
support.
f2
Decreases the screen brightness incrementally as long as you hold down the key.
f3
Increases the screen brightness incrementally as long as you hold down the key.
f4
Switches the screen image between display devices connected to the system. For
example, if a monitor is connected to the computer, pressing this key alternates the
screen image from the computer display to the monitor display to a simultaneous
display on both the computer and the monitor.
f6
Mutes or restores speaker sound.
f7
Decreases speaker volume incrementally as long as you hold down the key.
f8
Increases speaker volume incrementally as long as you hold down the key.
f9
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
f10
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
f11
Plays the next track of an audio CD or the next section of a DVD or a BD.
f12
Turns the wireless feature on or off.
NOTE:
A wireless network must be set up before a wireless connection is possible.
Using the hot keys
A hot key is a combination of the fn key and the esc key, or one of the function keys.
To use a hot key:
▲
Briefly press the fn key, and then briefly press the second key of the hot key combination.
Function
Hot key
Description
Reveals system information.
fn+esc
Reveals information about system hardware components and the
system BIOS version number.
Using the keyboard
33
Using the keypad
Using the integrated numeric keypad (select models only)
Some computer models include an integrated numeric keypad. The computer also supports an
optional external numeric keypad or an optional external keyboard that includes a numeric keypad.
For more details about the integrated numeric keypad, see Keys on page 13.
Component
num lock key
Description
Controls the function of the integrated numeric keypad. Press the
key to alternate between the standard numeric function of an
external keypad (selected at the factory) and the navigational
function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the computer is
turned off is reinstated when the computer is turned back on.
Integrated numeric keypad
Set at the factory to function like an external numeric keypad. To
alternate between this numeric function and the navigational
function (indicated by the directional arrows on the keys), press
the num lock key.
Using the TouchPad
Component
Description
(1)
TouchPad zone
Moves the on-screen pointer and selects or activates items
on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons as you would use the buttons on an external mouse.
34
Chapter 5 Using the keyboard and pointing devices
Navigating
To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the
pointer to go.
Selecting
Use the left and right TouchPad buttons as you would use the corresponding buttons on an external
mouse.
Using the TouchPad
35
Using TouchPad gestures
The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to
manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at
the same time.
NOTE:
TouchPad gestures are not supported in all programs.
To view the demonstration of a gesture:
1.
Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad.
2.
Click a gesture to activate the demonstration.
To turn the gestures off or on:
36
1.
Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad.
2.
Select the check box next to the gesture that you want to turn off or on.
3.
Click Apply, and then click OK.
Chapter 5 Using the keyboard and pointing devices
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers
slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right
motion.
NOTE:
Scrolling speed is controlled by finger speed.
Pinching/zooming
Pinching allows you to zoom in or out on images or text.
●
Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
●
Zoom out by placing two fingers apart on the TouchPad, and then moving them together.
Using the TouchPad
37
6
Managing power
Your computer can operate on either battery power or external power. When the computer is running
on battery power only and an AC power source is not available to charge the battery, it is important to
monitor and conserve the battery charge. Your computer supports an optimal power plan to manage
how your computer uses and conserves power so that computer performance is balanced with power
conservation.
Using Sleep or Hibernation
Microsoft Windows has two power-saving states, Sleep and Hibernation.
When Sleep is initiated, the screen clears, and your work is saved to memory, allowing you to resume
your work faster than when you exit Hibernation. If the computer is in the Sleep state for an extended
period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates
Hibernation.
In the Hibernation state, your work is saved to a hibernation file on the hard drive and the computer
turns off.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or
writing to a disc or an external memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state or in Hibernation.
Initiating and exiting Sleep
The system is set at the factory to initiate Sleep after a specific period of inactivity, depending on
whether the computer is running on battery power or on external power.
Power settings and timeouts can be changed using Power Options in Windows Control Panel.
With the computer on, you can initiate Sleep in any of the following ways:
●
Briefly press the power button.
●
Close the display.
●
Select Start, click the arrow next to the Shut down button, and then click Sleep.
To exit Sleep:
●
Briefly press the power button.
●
If the display is closed, open the display.
●
Press a key on the keyboard.
●
Tap or swipe the TouchPad.
When the computer exits Sleep, the power lights turn on and the computer displays the screen as it
was when you stopped working.
38
Chapter 6 Managing power
NOTE: If you have set the computer to require a password on wakeup, you must enter your
Windows password before the computer redisplays your work.
Initiating and exiting Hibernation
The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending
on whether the computer is running on battery power or on external power, or when the battery
reaches a critical battery level.
Power settings and timeouts can be changed in Windows Control Panel.
To initiate Hibernation, select Start, click the arrow next to the Shut down button, and then click
Hibernate.
To exit Hibernation, briefly press the power button.
The power lights turn on and the computer returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
Setting password protection on wakeup
To set the computer to prompt for a password when exiting Sleep or Hibernation, follow these steps:
1.
Select Start > Control Panel > System and Security > Power Options.
2.
In the left pane, click Require a password on wakeup.
3.
Click Change Settings that are currently unavailable.
4.
Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the onscreen instructions.
5.
Click Save changes.
Using the power meter
The power meter allows you to quickly access power settings and view the remaining battery charge.
●
To display the percentage of remaining battery charge and the current power plan, move the
pointer over the Power Meter icon, at the far right of the taskbar.
●
To access Power Options, or to change the power plan, click the Power Meter icon and select
an item from the list.
Different power meter icons indicate whether the computer is running on battery or external power.
The battery icon displays a message if the battery reaches a low or critical battery level.
Using the power meter
39
Selecting a power plan
A power plan manages how the computer uses power and helps you conserve power and maximize
performance.
The following power plans are available:
●
HP Recommended. Automatically balances performance with energy conservation.
●
Power Saver. Saves power by reducing system performance and screen brightness.
●
High Performance. Favors performance, but may use more energy.
You can also create your own power plan and customize it to suit your needs.
Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to
create your own plan.
To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power
Manager.
To access the Power Options in the Control Panel, select Start > Control Panel > System and
Security > Power Options, and then select a power plan from the list.
Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power and the display brightness decreases to conserve battery life. The
battery in the computer slowly discharges when the computer is off and unplugged from external
power.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Removing a user-replaceable battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1.
40
Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Chapter 6 Managing power
2.
Remove the battery (3) from the computer.
To insert the battery, follow these steps:
CAUTION: Do not slant the battery as you insert it.
1.
Holding the battery in the middle, slide the battery (1) straight into the computer until the battery
release latch locks into place.
2.
Reset the battery lock latch (2) to the locked position.
Running on battery power
41
Finding battery information
Help and Support provides the following tools and information about the battery:
●
Battery Check tool in Help and Support to test battery performance
●
Information about calibration, power management, and proper care and storage to maximize
battery life
●
Information about battery types, specifications, life cycles, and capacity
To access battery information, select Start > Help and Support > Learn > Power Plans:
Frequently Asked Questions.
Conserving battery power
Use the following tips for conserving battery power and maximizing battery life:
42
●
Lower the brightness on the display.
●
Select the Power saver setting in Power Options.
●
Remove the battery from the computer when it is not being used or charged.
●
Turn off wireless devices when you are not using them.
●
Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.
●
Stop, disable, or remove any external memory cards that you are not using.
●
Before you leave your computer, initiate Sleep or Hibernation, or shut down the computer.
Chapter 6 Managing power
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the power meter icon in the notification area displays a low or critical battery notification.
NOTE:
For additional information about the power meter, see Using the power meter on page 39.
The computer takes the following actions for a critical battery level:
●
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
●
If Hibernation is disabled, and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
Storing a user-replaceable battery
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If your computer will be unused and unplugged from external power for more than 2 weeks, remove
the battery and store it separately in a cool, dry place to prolong the battery charge.
A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.
Disposing of a user-replaceable battery
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this
guide, select Start > Help and Support > User Guides.
Replacing a user-replaceable battery
Battery Check in Help and Support notifies you to replace the battery when an internal cell is not
charging properly or when the battery storage capacity has reached a weak condition. If the battery is
possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the
HP website for more information about ordering a replacement battery.
Running on external power
For information about connecting to AC power, see the Setup Instructions provided in the computer
box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking/expansion device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external power under any of the following conditions:
WARNING! Do not charge the computer battery while you are onboard an aircraft.
●
When charging or calibrating a battery
●
When installing or modifying system software
Running on external power
43
●
When writing information to a disc (select models only)
●
When running Disk Defragmenter on computers with internal hard drives
●
When performing a backup or recovery
When you connect the computer to external power:
●
The battery begins to charge.
●
The display brightness increases.
●
The Power Meter icon in the notification area changes appearance.
When you disconnect external power, the following events occur:
●
The computer switches to battery power.
●
The display brightness automatically decreases to save battery life.
●
The Power Meter icon in the notification area changes appearance.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
●
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video
port
●
When the computer will be unused and disconnected from external power for an extended
period
Although you can shut down the computer with the power button, the recommended procedure is to
use the Windows Shut down command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible.
1.
Save your work and close all open programs.
2.
Select Start > Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
44
●
Press ctrl+alt+delete, and then click the Shut down icon on the display.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power.
●
Remove the battery.
Chapter 6 Managing power
7
Managing and sharing information
Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive that stores your computer's software, operating system, as well
as providing storage for all of your personal files.
For added capacity or functionality, connect an external drive (purchased separately), such as an
optical drive or hard drive, or insert a memory card to import information directly from your phone or
camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on your computer, also
allows quick data transfer. Some devices use the computer's power to run; others have their own
power source. Some devices come with software that must be installed.
NOTE: For information about connecting external wireless devices, see Connecting to a network
on page 19.
NOTE: For more information about required software and drivers, or to learn which computer port to
use, see the manufacturer's instructions.
Using a USB device
Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices—such as a USB keyboard, mouse, external drive, printer,
scanner, or USB hub—to your computer.
Your computer has more than one type of USB port. See Getting to know your computer on page 3
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.
Type
Description
USB 2.0
Transfers data at 60 MB/s.
USB 3.0
Transfers data at 640 MB/s. USB 3.0 ports, also known as
SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
Using a USB device
45
▲
Connect the USB cable for the device to the USB port.
NOTE: The USB port on your computer may look slightly different from the illustration in this
section.
A sound indicates that the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know
that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the device.
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then
follow the on-screen instructions.
3. Remove the device.
Connecting a powered USB device
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and its AC power cord is unplugged.
1.
Connect the device to the computer.
2.
Plug the device power cord into a grounded AC outlet.
3.
Turn on the device.
To disconnect an unpowered external device, stop the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.
46
Chapter 7 Managing and sharing information
Inserting and removing a memory card
To insert a memory card:
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to
insert a memory card.
1.
Hold the card label-side up, with the connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly
seated.
A sound indicates that the device has been detected, and a menu of options displays.
To remove a memory card:
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1.
Save your information and close all programs associated with the memory card.
2.
Click the remove hardware icon in the notification area, at the far right of the taskbar. Then
follow the on-screen instructions.
3.
Press in on the card (1), and then remove it from the slot (2).
NOTE:
If the card is not ejected, pull the card out of the slot.
Inserting and removing a memory card
47
8
Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also
provides information about updating your programs and drivers, instructions for cleaning your
computer, and tips for traveling with your computer.
Improving performance
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Also, as your computer gets older, you might consider installing larger drives and adding more
memory.
Handling drives
Observe these precautions when handling drives:
●
When the battery is the only source of power, be sure that the battery is sufficiently charged
before writing to media.
●
Do not move an optical drive while it is writing to a disc. The write process is sensitive to
vibration.
●
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
the screen to clear, or properly disconnect the external hard drive.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run
more efficiently.
NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
To run Disk Defragmenter:
48
1.
Connect the computer to AC power.
2.
Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
3.
Follow the on-screen instructions.
Chapter 8 Maintaining your computer
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.
To run Disk Cleanup:
1.
Select Start > All Programs > Accessories > System Tools > Disk Cleanup.
2.
Follow the on-screen instructions.
Adding or replacing memory modules
Adding memory can help improve your computer's performance. Your computer is like your physical
work area. The hard drive is the filing cabinet where you store your work and the memory is the desk
where you work. When your memory is not big enough to hold all your work easily, like a desk
overflowing with work, your productivity slows down. A great solution to improve performance is to
expand the amount of memory you have in your computer.
The computer will have either one or two memory module slots depending on the model. The memory
module slots are located on the bottom of the computer under the service door. The memory capacity
of the computer can be upgraded by replacing the existing memory modules.
NOTE: Before adding or replacing a memory module, make sure the computer has the most recent
BIOS version, and update the BIOS is needed. See Updating the BIOS on page 61.
CAUTION: Failure to update the computer to the latest BIOS prior to installing or replacing a
memory module may result in various system problems.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
To add or replace a memory module:
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
1.
Save your work and shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Unplug the power cord from the AC outlet.
4.
Turn the computer upside down on a flat surface.
5.
Remove the battery from the computer. See Removing a user-replaceable battery on page 40.
Improving performance
49
6.
7.
Remove the service door from the computer:
a.
With the battery bay toward you, remove the service door screw (1).
b.
Slide the service door toward the front of the computer (2), and then lift up (3) to remove
the service door .
If you are replacing a memory module, remove the existing memory module:
a.
Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
50
Chapter 8 Maintaining your computer
b.
Grasp the edge of the memory module (2), and then gently pull the module out of the
memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
8.
Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.
With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module into the memory module slot (2) until it is seated.
c.
Gently press the memory module (3) down, applying pressure to both the left and right
edges of the module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
module.
Improving performance
51
9.
Replace the service door:
a.
Align the tabs on the service door with the notches on the computer (1), and slide the
service door down until it snaps into place (2).
b.
Insert and tighten the service door screw (3) to hold the service door in place.
10. Replace the battery.
11. Turn the computer right-side up, and then reconnect external power and external devices.
12. Turn on the computer.
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Chapter 8 Maintaining your computer
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions.
Updates can resolve issues and bring new features and options to your computer. Technology is
always changing, and updating programs and drivers allows your computer to run the latest
technology available.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In
addition, register to receive automatic update notifications when they become available.
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:
Disposable wipes, which come in a variety of brands.)
●
Alcohol-free glass-cleaning fluid
●
Water with mild soap solution
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are
not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your
computer while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.
Updating programs and drivers
53
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE:
debris.
When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
Cleaning the TouchPad, keyboard, or mouse
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the
keys.
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your
equipment safe.
●
Prepare the computer for traveling or shipping:
◦
Back up your information to an external drive.
◦
Remove all discs and all external memory, such as memory cards, from the computer.
◦
Remove any media from external devices before disconnecting external devices.
CAUTION: Perform this action before shipping, storing, or traveling with a drive. This will
help reduce the risk of damage to the computer, damage to a drive, or loss of information.
◦
Turn off and then disconnect all external devices.
◦
Shut down the computer.
●
Take along a backup of your information. Keep the backup separate from the computer.
●
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
54
●
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you are allowed to use your computer. In-flight computer use is at the discretion of the
airline.
●
If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
Chapter 8 Maintaining your computer
●
If the computer has a wireless device installed, the use of these devices may be restricted in
some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives,
and in hazardous locations. If you are uncertain of the policy that applies to the use of a
particular device, ask for authorization to use your computer before you turn it on.
●
If you are traveling internationally, follow these suggestions:
◦
Check the computer-related customs regulations for each country or region on your
itinerary.
◦
Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
Traveling with or shipping your computer
55
9
Securing your computer and
information
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer
from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT:
Some security features listed in this chapter may not be available on your computer.
Computer risk
Security feature
Unauthorized use of the computer
Power-on password
Computer viruses
Antivirus software
Unauthorized access to data
Firewall software
Unauthorized access to Setup Utility (BIOS) settings and
other system identification information
Administrator password
Ongoing or future threats to the computer
Software updates
Unauthorized access to a Windows user account
User password
Unauthorized removal of the computer
Security cable lock
Locating your security software
HP Security Assistant (select models only) provides a starting location for quick access to a collection
of security software applications that are organized by task. Instead of searching for each application
through the Start menu and Control Panel, HP Security Assistant allows you to access the
applications for the following security tasks:
●
Setting up Internet and antivirus security.
●
Backing up and recovering files.
●
Managing passwords, user accounts, and parental controls.
●
Maintaining your computer and installing the latest HP and Windows updates.
To open HP Security Assistant, select Start > All Programs > Security and Protection > HP
Security Assistant.
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Chapter 9 Securing your computer and information
Using passwords
A password is a group of characters that you choose to secure your computer information and to
protect online transactions. Several types of passwords can be set. For example, when you set up
your computer for the first time, you were asked to create a user password to secure your computer.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on
your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows
security feature.
Use the following tips for creating and saving passwords:
●
To reduce the risk of being locked out of the computer, record each password and store it in a
secure place away from the computer. Do not store passwords in a file on the computer.
●
When creating passwords, follow requirements set by the program.
●
Change your passwords at least every three months.
●
An ideal password is long and has letters, punctuation, symbols, and numbers.
●
Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, select Start
> Help and Support.
Setting Windows passwords
Password
Function
User password
Protects access to a Windows user account. You may also
set up your computer to require the user password to exit
Sleep or Hibernation. See Setting password protection on
wakeup on page 39 for more information.
Administrator password
Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.
Using passwords
57
Setting Setup Utility (BIOS) passwords
Password
Function
Administrator password
●
Must be entered each time you access Setup Utility
(BIOS).
●
If you forget your administrator password, you cannot
access Setup Utility (BIOS).
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: Your administrator password is not interchangeable
with an administrator password set in Windows, nor is it
revealed as it is set, entered, changed, or deleted.
NOTE: If you enter the power-on password at the first
password check before the “Press the ESC key for Startup
Menu” message is displayed, you must enter the
administrator password to access Setup Utility (BIOS).
Power-on password
●
Must be entered each time you turn on or restart the
computer, or exit Hibernation.
●
If you forget your power-on password, you cannot turn
on or restart the computer, or exit Hibernation.
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: A power-on password is not revealed as it is set,
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1.
Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
2.
Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed,
press f10.
3.
Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer,
Internet security software that includes antivirus and firewall features may be preinstalled on your
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other
security risks, security software must be kept up to date. It is strongly recommended that you upgrade
the security software trial offer or purchase the software of your choice in order to fully protect your
computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
damage they have caused.
58
Chapter 9 Securing your computer and information
For more information about computer viruses, type viruses in the Search box in Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
software you install on your computer and/or network, or it can be a combination of both hardware
and software.
There are two types of firewalls to consider:
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Installing software updates
HP, Microsoft Windows, and third-party software installed on your computer should be regularly
updated to correct security problems and improve software performance. For more information, see
Updating programs and drivers on page 53.
Installing Windows security updates
Updates to the operating system and other software may have become available after the computer
left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
To be sure that all available updates are installed on the computer, observe these guidelines:
●
Run Windows Update as soon as possible after you set up your computer. Select Start > All
Programs > Windows Update.
●
Run Windows Update monthly thereafter.
●
Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in Help and Support.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on
your computer. To download the latest versions, go to http://www.hp.com/support. At this location,
you can also register to receive automatic update notifications when they become available.
If you have installed third-party software after you purchased your computer, regularly update the
software. Software companies provide software updates to their products to correct security problems
and improve functionality of the software.
Securing your wireless network
When you set up your wireless network, always enable security features. For more information, see
Protecting your WLAN on page 21.
Installing software updates
59
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently
lost or damaged through a virus attack or a software or hardware failure. For more information, see
Backing up, restoring, and recovering on page 64.
Using an optional security cable lock
A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen. Security cable locks are only one of several
methods that should be employed as part of a complete security solution to help maximize theft
protection.
The security cable slot on your computer may look slightly different from the illustration in this section.
For the location of the security cable slot on your computer, see Getting to know your computer
on page 3.
60
1.
Loop the security cable lock around a secured object.
2.
Insert the key (1) into the security cable lock (2).
3.
Insert the security cable lock into the security cable slot on the computer (3), and then lock the
security cable lock with the key.
4.
Remove the key and keep it in a safe place.
Chapter 9 Securing your computer and information
10 Using Computer Setup (BIOS) and HP
PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Setup Utility (BIOS).
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS).
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
Starting Setup Utility (BIOS)
61
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Select Start > Help and Support > Maintain.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3.
At the download area, follow these steps:
a.
Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.
Open Windows Explorer by selecting Start > Computer.
2.
Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
62
Chapter 10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)
To start System Diagnostics:
1.
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostics test while it is running, press esc.
Using HP PC Hardware Diagnostics (UEFI) (select models
only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 63.
2.
b.
Hard drive
c.
BIOS
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
only.
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
1.
Go to http://www.hp.com.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
63
11 Backing up, restoring, and recovering
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1.
Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2.
As you add hardware and software programs, create system restore points.
3.
As you add photos, video, music, and other personal files, create a backup of your system and
personal information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.
64
●
You can use an optional external optical drive (purchased separately) to create recovery discs,
or you can obtain recovery discs for your computer from support through the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
If you use an external optical drive, it must be connected directly to a USB port on the computer,
not to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have finished creating the recovery media.
The next time you open HP Recovery Manager, you will be prompted to continue the process.
Chapter 11 Backing up, restoring, and recovering
Creating the recovery media
1.
Select Start and type recovery in the search field. Select Recovery Manager from the list.
Allow the action to continue, if prompted.
2.
Click Recovery Media Creation.
3.
Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 67.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
●
◦
Before you add or change software or hardware
◦
Periodically, whenever the computer is running normally
System Restore also saves shadow copies of files that have been changed since the last restore
point was created. For more information about using shadow copies to restore, see Help and
Support.
Creating a system restore point
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System Protection.
3.
Click the System Protection tab.
4.
Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 67.
Backing up system and personal information
Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.
Creating backups
65
Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these
folders periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1.
Display the screen you want to save.
2.
Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3.
Open a word-processing document or graphics editing program, and then select Edit > Paste.
The screen image is added to the document.
4.
Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a flash drive, a network
drive, or discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
◦
Before adding or changing software or hardware.
◦
Before the computer is repaired or restored.
◦
On a regular schedule to be sure you have recent copies of personal information.
◦
After you add many files—for example, if you saved videos from a birthday party.
◦
Before using antivirus software to remove a malicious program.
◦
After adding information that is hard to replace, such as pictures, videos, music, project
files, or data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:
1.
Select Start > Control Panel > System and Security > Backup and Restore.
2.
Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
66
Chapter 11 Backing up, restoring, and recovering
To restore, see Restoring specific files using Windows Backup and Restore on page 67.
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System Protection.
3.
Click the System Protection tab.
4.
Click System Restore, and follow the on-screen instructions.
Restoring specific files
If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.
Restoring specific files using Windows Backup and Restore
Windows allows you to restore files that were backed up using Windows Backup and Restore:
1.
Select Start > Control Panel > System and Security > Backup and Restore.
2.
Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager
HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.
●
A system recovery should be used as a final attempt to correct computer issues. If you have not
already tried restore points (see Restoring to a previous system restore point on page 67) and
partial restores (see Restoring specific files on page 67), try them before using HP Recovery
Manager to recover your system.
●
A system recovery must be performed if the computer hard drive fails or if all attempts to correct
any functional computer issues fail.
Restore and recovery
67
●
If the recovery media do not work, you can obtain recovery discs for your system from support
through the HP website. Go to http://www.hp.com/support, select your country or region, and
follow the on-screen instructions.
●
The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select models only)
The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.
NOTE:
1.
Recovery discs have been included if your computer did not ship with a recovery partition.
Access HP Recovery Manager in either of the following ways:
●
Select Start and type recovery in the search field. Select Recovery Manager from the
list.
– or –
●
Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the
“F11 (System Recovery)” message is displayed on the screen.
2.
Click System Recovery in the HP Recovery Manager window.
3.
Follow the on-screen instructions.
Recovering using the recovery media
1.
If possible, back up all personal files.
2.
Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 69.
68
3.
Press f9 at system bootup.
4.
Select the optical drive or the flash drive.
5.
Follow the on-screen instructions.
Chapter 11 Backing up, restoring, and recovering
Changing the computer boot order
To change the boot order for recovery discs:
1.
Restart the computer.
2.
Press esc while the computer is restarting, and then press f9 for boot options.
3.
Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery flash drive:
1.
Insert the flash drive into a USB port.
2.
Restart the computer.
3.
Press esc while the computer is restarting, and then press f9 for boot options.
4.
Select the flash drive from the boot options window.
Restore and recovery
69
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power
Rating
Operating voltage and current
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
DC plug of external HP power supply
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:
70
The computer operating voltage and current can be found on the system regulatory label.
Chapter 12 Specifications
Operating environment
Factor
Metric
U.S.
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Operating
10% to 90%
10% to 90%
Nonoperating
5% to 95%
5% to 95%
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
Temperature
Relative humidity (noncondensing)
Maximum altitude (unpressurized)
Operating environment
71
13 Troubleshooting and support
●
Troubleshooting
●
Contacting support
Troubleshooting
Wireless connection problems
Some possible causes for wireless connection problems include the following:
●
Wireless device is not turned on.
●
Wireless device is not installed correctly or has been disabled.
●
Wireless device encountered interference from other devices.
●
Wireless device or router hardware has failed.
NOTE: Wireless networking devices are included with select computer models only. If wireless
networking is not listed in the feature list on the side of the original computer package, you may add
wireless networking capability to the computer by purchasing a wireless networking device.
Cannot connect to a WLAN
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on
and properly installed on your computer.
1.
If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to
turn the wireless device on.
2.
Then try connecting to the WLAN again.
If you are still unable to connect, follow the steps below.
1.
Select Start > Control Panel > System and Security.
2.
In the System area, click Device Manager.
3.
Click the arrow next to Network adapters to expand the list and show all adapters.
4.
Identify the WLAN device from the Network adapters list. The listing for a WLAN device may
include the term wireless, wireless LAN, WLAN, or 802.11.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.
For more information about troubleshooting WLANs, see the website links provided in Help and
Support.
Cannot connect to a preferred network
You may not be able to connect to a preferred network because it is a security-enabled WLAN. You
must have the security code to connect to this type of WLAN. See the next section for additional
information.
72
Chapter 13 Troubleshooting and support
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many
times, Windows can automatically repair a corrupted WLAN connection.
●
If there is a network status icon in the notification area, at the far right of the taskbar, right-click
the icon, and then click Troubleshoot problems.
Windows resets your network device and attempts to reconnect to one of the preferred
networks.
●
If there is no network status icon in the notification area, follow these steps:
1.
Start > Control Panel > Network and Internet > Network and Sharing Center.
2.
Click Troubleshoot problems and select the network you wish to repair.
Current network security codes are unavailable
If you are prompted for a security code (or network key) or a name (SSID) when connecting to a
WLAN, the network is protected by security. You must have the current codes to make a connection
on a secure network. The SSID and security code are alphanumeric codes that you enter into your
computer to identify your computer to the network.
●
For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●
For a private network, such as a network in an office or at a public Internet chat room, contact
the network administrator to obtain the codes, and then enter the codes when prompted to do
so.
Some networks change the SSID or network keys used in their routers or access points on a
regular basis to improve security. You must change the corresponding code in your computer
accordingly.
If you are provided with new wireless network keys and SSID for a network, and if you have
previously connected to that network, follow the steps below to connect to the network:
1.
Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2.
In the left panel, click Manage wireless networks.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.
3.
Select the network in the list, right-click the network, and then click Properties.
NOTE: If the network you want is not listed, check with the network administrator to be sure
that the router or access point is operating.
4.
Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
5.
Click OK to save these settings.
WLAN connection is very weak
If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize
interference from other devices, as follows:
●
Move your computer closer to the wireless router or access point.
●
Temporarily disconnect wireless devices such as a microwave, cordless phone, or cellular
phone to be sure that other wireless devices are not interfering.
Troubleshooting
73
If the connection does not improve, try forcing the device to reestablish all connection values:
1.
Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2.
In the left panel, click Manage wireless networks.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.
3.
Click a network, and then click Remove.
Cannot connect to the wireless router
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by
removing power from the router for 10 to 15 seconds.
If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see
the router manufacturer's instructions.
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may
also be displayed. The driver must be reinstalled.
Get the latest version of the WLAN device software and drivers for your computer from the HP
website at http://www.hp.com. If the WLAN device you are using was purchased separately, consult
the manufacturer's website for the latest software.
To get the latest version of the WLAN device software for your computer, follow these steps:
1.
Open your Internet browser and go to http://www.hp.com/support.
2.
Select your country or region.
3.
Click the option for software and driver downloads, and then type your computer model number
in the search box.
4.
Press enter, and then follow the on-screen instructions.
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's
website for the latest software.
Audio problems
To check the audio functions on your computer, follow these steps:
1.
Select Start > Control Panel > Hardware and Sound > Sound.
2.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
74
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your desktop.
3.
Open a multimedia program and play back the sound.
Chapter 13 Troubleshooting and support
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
Power management problems
Some possible causes for power management problems include the following:
●
Low battery levels
●
AC adapter problems
Resolving a low battery level
Resolving a low battery level when external power is available
●
Connect an AC adapter.
●
Connect an optional docking or expansion device.
●
Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
●
Initiate Hibernation.
●
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1.
Replace the discharged user-replaceable battery with a charged battery, or connect the AC
adapter to the computer and to external power.
2.
Exit Hibernation by pressing the power button.
Troubleshooting an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●
The computer does not turn on.
●
The display does not turn on.
●
The power lights are off.
To test the AC adapter:
1.
Shut down the computer.
2.
Remove the battery from the computer. See Removing a user-replaceable battery on page 40.
Troubleshooting
75
3.
Connect the AC adapter to the computer, and then plug it into an AC outlet.
4.
Turn on the computer.
●
If the power lights turn on, the AC adapter is working properly.
●
If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.
●
If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information about obtaining a replacement AC power adapter.
Contacting support
If the information provided in this user guide or in Help and Support does not answer your questions,
you can contact support at http://www.hp.com/go/contactHP.
NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician.
NOTE: When technical support chat is not available in a particular language, it is available in
English.
76
●
Email Support.
●
Find Support worldwide telephone numbers.
●
Locate an HP service center.
Chapter 13 Troubleshooting and support
14 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●
If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●
If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact support.
77
Index
A
AC adapter 5
action keys
decrease screen brightness
33
Help and Support 33
identifying 13, 14
increase screen brightness 33
next track or section 33
play, pause, resume 33
previous track or section 33
switch screen image 33
volume down 33
volume mute 33
volume up 33
wireless 33
antivirus software, using 58
audio functions, checking 28
audio, using 27
audio-in (microphone) jack 6, 25,
27
audio-out (headphone) jack 6,
25, 27
B
backing up software and
information 60
backups 64
battery
conserving power 42
disposing 43
replacing 43
storing 43
battery bay, identifying 15
battery information, finding 42
battery lock latch, identifying 15
battery power 40
battery release latch 15
battery temperature 43
best practices 1
BIOS
determining version 61
downloading an update 62
updating 61
Bluetooth device 19, 22
78
Index
Bluetooth label 18
boot order
changing 69
bottom 18
buttons
left TouchPad 9, 34
optical drive eject 4
power 12
right TouchPad 9, 34
C
cables
USB 46
caps lock light, identifying 10, 11
caring for your computer 53
Certificate of Authenticity label 18
checking audio functions 28
cleaning your computer 53
components
bottom 15
display 7
front 3
left side 5
power button 12
right side 4
top 9
computer, traveling 43
configuring audio for HDMI 30
connecting to a WLAN 22
connector, power 5
conservation, power 42
corporate WLAN connection 22
critical battery level 43
CyberLink PowerDVD 31
D
deleted files
restoring 67
Disk Cleanup software 49
Disk Defragmenter software 48
drive media 38
E
electrostatic discharge 77
esc key, identifying 13, 14
external AC power, using
external devices 46
external monitor port
connecting 29
identifying 5, 25, 27
43
F
firewall software 59
fn key, identifying 13, 14, 33
fun things to do 1
H
hard drive
identifying 16
hard drive light 4
HDMI port
connecting 29
identifying 5, 25, 27
HDMI, configuring audio 30
headphone, connecting 28
Hibernation
exiting 39
initiated during critical battery
level 43
initiating 39
high-definition devices,
connecting 29
hot keys
description 33
reveal system information 33
using 33
HP and third-party software
updates, installing 59
HP Recovery Manager 67
hubs 45
I
input power 70
installing
critical security updates 59
optional security cable lock 60
integrated numeric keypad,
identifying 14, 34
internal display switch,
identifying 7, 8
internal microphone, identifying
7, 8, 24, 26
Internet connection setup 21
Internet security software, using
58
J
jacks
audio-in (microphone) 6, 25,
27
audio-out (headphone) 6, 25,
27
network 5
RJ-45 (network) 5
K
keyboard hot keys, identifying
keys
action 13, 14
esc 13, 14
fn 13, 14
num lk 14
Windows 13, 14
L
labels
Bluetooth 18
Microsoft Certificate of
Authenticity 18
regulatory 18
serial number 17
service 17
wireless certification 18
WLAN 18
latch
battery lock 15
battery release 15
lights
AC adapter 5
caps lock 10, 11
hard drive 4
mute 10, 11
power 4
webcam 24, 26
wireless 10, 11
M
maintenance
Disk Cleanup 49
Disk Defragmenter 48
33
memory card
inserting 47
removing 47
memory card reader, identifying
3
memory module
identifying 16
inserting 51
removing 50
replacing 49
microphone
connecting 28
identifying 7, 8, 24, 26
Microsoft Certificate of Authenticity
label 18
mouse, external
setting preferences 32
multimedia features 24
mute light, identifying 10, 11
N
network jack, identifying 5
num lk key, identifying 14
num lock key, identifying 34
O
operating environment 71
operating system
Microsoft Certificate of
Authenticity label 18
Product Key 18
optical drive eject button,
identifying 4
optical drive, identifying 4, 25, 26
optional external devices, using
46
original system recovery 67
P
passwords
Setup Utility (BIOS) 58
Windows 57
pinching TouchPad gesture 37
ports
external monitor 5, 25, 27, 29
HDMI 5, 25, 27, 29
USB 25, 26
USB 2.0 4
USB 3.0 6, 25, 27
VGA 29
power
battery 40
conserving 42
power button, identifying 12
power connector, identifying 5
power lights, identifying 4
power meter 39
PowerDVD 31
Product Key 18
product name and number,
computer 17
public WLAN connection 22
R
readable media 38
recovering from the recovery
discs 68
recovering the original system 67
recovery 67
HP Recovery Manager 67
recovery discs 64
recovery media 64
recovery, system 67
regulatory information
regulatory label 18
wireless certification labels 18
restore points 65
restoring the original system
creating recovery media 64
RJ-45 (network) jack, identifying
5
S
scrolling TouchPad gesture 37
security cable lock, installing 60
security cable slot, identifying 5
security, wireless 21
serial number 17
service labels, locating 17
setting password protection on
wakeup 39
setup of WLAN 21
Setup Utility (BIOS) passwords
58
shipping the computer 54
shutdown 44
Sleep
exiting 38
initiating 38
Index
79
slots
memory card 3
security cable 5
software
CyberLink PowerDVD 31
Disk Cleanup 49
Disk Defragmenter 48
software updates, installing 59
speaker openings, identifying 16
speakers
connecting 28
speakers, identifying 25, 26
storing a battery 43
supported discs 64
system information hot key 33
system recovery 67
system restore points, creating
65
T
temperature 43
TouchPad
buttons 9, 34
using 34
TouchPad gestures
pinching 37
scrolling 37
zooming 37
TouchPad zone, identifying 9, 34
traveling with the computer 18,
43, 54
troubleshooting
AC adapter 75
audio functions 74
low battery level 75
power management 75
wireless connection 72
Troubleshooting and support 72
turning off the computer 44
U
unresponsive system 44
USB 2.0 ports, identifying 4, 25,
26
USB 3.0 port, identifying 6, 25,
27
USB cable, connecting 46
USB devices
connecting 45
80
Index
description 45
removing 46
USB hubs 45
using external AC power 43
using passwords 57
using the power meter 39
V
vent, identifying 5
vents, identifying 15
VGA port, connecting 29
video 28
W
webcam
identifying 7, 8, 24, 26
using 27
webcam light, identifying 7, 8, 24,
26
Windows Backup and Restore
restoring files 67
Windows key, identifying 13, 14
Windows passwords 57
Windows security updates,
installing 59
Wireless Assistant software 19
wireless button 19
wireless certification label 18
wireless controls
button 19
operating system 19
Wireless Assistant software
19
wireless light 10, 11, 19
wireless network (WLAN)
connecting 22
corporate WLAN connection
22
equipment needed 21
functional range 22
public WLAN connection 22
security 21
using 20
wireless network, securing 59
WLAN antennas, identifying 7, 8
WLAN device 18, 20
WLAN label 18
writable media 38
WWAN antennas, identifying 7, 8
Z
zooming TouchPad gesture
37